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2022-03-31-accounts

REGISTERED COMPANY NUMBER: 03116361 (England and Wales)
REGISTERED CHARITY NUMBER: 1050217

REPORT OF THE TRUSTEES AND

UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

FOR

ISLE OF WIGHT CITIZENS ADVICE BUREAU

Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Page
Report of the Trustees 1 to 7
Independent Examiner's Report 8
Statement of Financial Activities 9
Balance Sheet 10 to 11
Cash Flow Statement 12
Notes to the Cash Flow Statement 13
Notes to the Financial Statements 14 to 25
Detailed Statement of Financial Activities 26 to 27 
ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022

TheTrusteeswhoarealsodirectorsofthecharityforthepurposesoftheCompaniesAct2006.havepleasurein presenting
theirannualreporttogetherwiththefinancialstatementsofCitizensAdviceIsleofWight(CA(IW))fortheyear ending
31 March 2022

TheTrusteeshaveadoptedtheprovisionsofAccountingandReportingbyCharities:StatementofRecommended Practice
applicableto charitiespreparingtheiraccountsin accordancewith the FinancialReportingStandardapplicablein the UK  and
Republic of Ireland (FRS102) (effective 1st January 2015).

OBJECTIVES AND ACTIVITIES

Objectives and aims

The objects of the charity are:

The promotionof any charitablepurposes for the benefit of the communityon the Isle of Wight and surroundingareas by the
advancement of education, the protection of health and the relief of poverty, sickness and distress.
In order to achieve its objects the aims of the Isle Of Wight Citizens Advice Bureau service are:

The service aims:

Inpractisingouraims,weadheretotheprinciplesofourorganisationinthatadviceisfree,confidential,independent and
impartial.Inshapingourobjectivesfortheyearandplanningouractivities,thetrusteeshaveconsideredthe Charity
Commission's guidance on public benefit.

The strategies employed to achieve the charity's aims and objectives are:

Achieving positive outcomes from the strategies above will impact on our achievement and performance in the future.

ACHIEVEMENT AND PERFORMANCE

Charitable activities

ThelocalCA supportsIslandresidentsonmanyissues,includingmoney,benefits,employment,housing,tax,consumer, and
generalproblemspeopleface.We employspecialistadvisersintheareasof debt,tax,UniversalCredit,andhousing.Due to
thepandemic,2020and2021sawadramaticshiftfromadvisersandcaseworkersseeingpeoplefacetofaceto being
accessibleonthephoneandthroughwebchat,emailandwebforms.TheAdviceCentreinNewportremainedclosedby the
local authorityfor some time. The changeto being accessibleon remote channels,especiallyhavinga freephonenumber has
increasedtheamountofpeoplewehavebeenabletohelpandsupportandourexperiencecontinuestoshapehow our
service is delivered moving forward.

Page 1

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022

Our callbackmodel on the phonehas ensuredthe best adviserspeaksto clientsaboutthe issuestheyare facing.If we have
seen people face to face, then it has been on a strict appointment only basis to protect our workforce and the community.

Our service is open every weekday from 9.00am until 4.30pm for all enquiries.

OurpresenceatcommunityvenueswasalsohitbyCovid-19restrictionsbutwehavebeenatAspire,RydeLibraryand Our
Placeat Freshwaterwhen allowed.We have alsoundertakenhome visitsor met up at othercommunityspaceswhen clients
havebeenunabletomovetheircaseforwardoverthephoneorwherecaseworkhasrequiredgoingthroughdetailed hard
copiesoflettersandpapers.Anewchangetoourcasemanagementsystemallowsclientstosecurelyupload documents
saving both them and us costs in printing, travelling and postage.

FundingsourcesduringtheyearforthecharityincludedtheMoneyandPensionService,HelpandCareinpartnership with
HealthWatchIOW, MacmillanTrust in partnershipwith CA Hampshirefor cancersupport,the Isle of Wight Council(IWC) for
deliveringgeneralistadvice,courtdesk and the CommunitySupportHomelessnessPreventionwork,IWC with the Integrated
CarePartnershipfortheHelpThroughCrisisproject,theTaxteamfundedbyHMRCandfundingfromutilitycompanies and
the NHS for the Home and Well service. We also received welcome local supportfrom Wight Aid, the Daisie Rich Trust, Town,
Parish and Community Councils and donations from individuals.

CA(IW)employed30permanentstaffasatthe31stofMarch2022.Duringtheyearourservicewassupportedby 51
volunteers.All our volunteersreceive comprehensiveinduction,training,and ongoing training.Volunteersform the backbone
of our charity advice service; without them the service would not be sustainable.

Overtheaccountingperiod,ouradvicewassoughtbyover5,751(5600inpreviousyear)clientsfromacrossthe Island,
resulting in 16,242 (15,800 in previous year)  issues being presented.

Fundraising activities

Fundraisingevents we had startedto organise in 2019 were not viable again in 2021. The limited fundraisinghas not involved
contacting or pursuing specific individuals for donations. No complaints have been received in respect of fundraising.

FINANCIAL REVIEW

Financial position

Astrongfinancialpositionisessentialifwearetobeabletoconfidentlycontinueourcharitableactivities.Ourfunding is
coming under ever increasingpressure to secure enough income to carry on providing clients with the services they need.  This
will be most notablein 2022/23where; unless thingschange;we are forecastinga deficit.The boardis workingwith the CEO
and management team on strategies to reduce the forecast deficit through rigid cost control and income generation.

Duringthelastyearwehavefocusedonthequalityofourfinancialreportingresultinginmonthlymanagement accounts
whichidentifysurplusesordeficitsmonthly.TheBoardconfidentlyassessestheformat,whichusesacolourcoded RAG
format to flag issues, helping them to understand our financial position and the implications for their decision making.

Investment and reserves policy

Attheyearendthecharityholds£393,740(2021:£319,488)inreserves,ofwhich£257,435(2021:£209,182)is unrestricted
and of this, free reserves not investedin fixed assets amountsto £239,739(2021:£193,687).The funds at the end of the year
put the charityin a good positionfor the coming year, but continuedfundingis requiredin order to run the valuable services
providedby the charity.The trusteesregularlymonitorthe level of unrestrictedfunds,whichare vitalin allowingthe charity
to achieve its aims.

Page 2

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022

FINANCIAL REVIEW

Oftheabovereservesthetrusteeshavedesignated£100,000toberetainedasacontingencyreservetocover unexpected
costsandcommitmentsshouldthecharitiesfundingfall.Lookingaheadthisleavesreservesof£93,687available for
expenditureoncharitableactivitiesanditisanticipatedthatthecharitywilldrawdownonthesereservesinachieving its
objectives over the coming year and to improve services. These include:

FUTURE DEVELOPMENTS

HMRC funded CA(IW) to continuea dedicatedtax advice team for 36 months in 2021. The team will continueto provide their
servicebybookedappointmentsattheAdviceCentreandtheCACommunityvenues.Atelephoneadviceserviceis also
available.

TheIWCfundedCommunitySupportHomelessnessPreventionservicecontinuedinApril2022andthishas created
opportunitiesfor the charity to provide a wraparoundservice to help keep people in their homes or to build up confidence for
individualstolivewellwithlessstatutorysupport.Basedonthework,thecharityhasbeendevelopingLegalAid support
around housing court cases.

We are continuingto develop Advice First Aid, buildingup the resilienceof communitieswith people based in the  community
whounderstandhowtosignposttoourreliablesourcesof informationandadviceattheearliestsignsof problemissues. In
2021 over 60 new AFAs were recruitedand trainedtaking us to over 100 in total.In 2021 the coordinatorcompleteda  formal
trainingqualificationfundedbyAdultCommunityLearningandthiscontinuestomaketheoffertonewrecruits more
structured and opportunities for more learning are offered.

OngoingexplorationcontinuestosecuremoneyadviceworkasMaPSfundingisinconsistentandpossiblyendingin January
2023.

The Board of Trustees continuallyseek innovativeways of fundingthe work of the local CA throughthe Performance Strategy
andDevelopmentsub-committee,whichhasidentifiedmanyinitiatives.Thisyearwearecontinuingtoseekthe financial
supportofParishandTownCouncilsemphasisingtheissuestheirresidentshaveandalsolocalcompanieswherewefit the
criteria for financial support.

The CEO and his team have worked relentlesslyto maintain safe working conditionsat our offices and will continue to  monitor
the ability to offer hybrid working to as many staff and volunteers as possible.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

The charityis controlledby its governingdocument,the memorandumand articlesof associationdated3 October2018, and
is a limited company, limited by guarantee, as defined by the Companies Act 2006.

Page 3

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022

STRUCTURE, GOVERNANCE AND MANAGEMENT

Recruitment and appointment of new trustees

Appointment of new Trustees

ElectedTrusteesareappointedatanAnnualGeneralMeetinginaccordancewiththegoverningdocument.Eachyear one
third of the elected trustees must retire, based on length of service and may offer themselves up for re-election.

Upto5additionalco-optedTrusteesmaybeappointedbythecurrentBoardof10(nomorethan15)tofill specialist
vacanciesthroughouttheyear.Theco-optedTrusteesmaythenofferthemselvesupforelectionattheAnnual General
Meeting.

The Board undertook a review of the governing documents to ensure they reflect the nature of CA(IW)'s aims and objectives.

Recruitment of new Trustees

TherecruitmentofnewTrusteesiskeptunderreviewtoensuretheBoardisrepresentedbyacrosssectionofpeople from
withinthecommunity,reflectingourdiversitypolicyandprovidesaskillsbaserequiredtoensurewemeetouraims and
objectives through our strategic/development plan.

Trusteesarerecruitedfromadvertisingwithinthelocalmediaandwebpage.CandidatesareinterviewedbytheChair, then
the CEO and finally by two independent Trustees. References are taken up and DBS checks completed if required.

Induction of new Trustees

New Trustees undergo orientationto brief them on their obligationsin respect of charity and company law, the memorandum
andarticlesofassociation,boardprotocol,andthedecision-makingprocess.NewTrusteesaremadeawareofthe business
plan, receive financial performance information on the charity, join one of the sub-committees and have a dedicated mentor.

NewTrusteesareintroducedtootherTrustees,keymanagement,staffandvolunteers;theyarealsoencouragedto attend
relevant training courses which can be accessed online or externally through CA training events.

Organisational structure

TheBoardofTrusteesadministersthecharity.TheBoardmeetsquarterlyandhascreatedsub-committeesto examine
relevantissues.Thesesub-committeesare"Performance,Strategy&Development",Finance,AuditandHuman Resources.
Eachsub-committeehastermsofreference,anappointedchairwhoreportstoquarterlyBoardmeetingsthe activities
undertakenandanyrecommendationswhichrequireadoptionofthemainBoard.Thesub-committeesmeet monthly,
although Human Resources meets as and when required.

A Chief Executiveis appointedby the Trustees to manage day to day operations.The Chief Executivehas delegated authority,
within terms of delegationapprovedby the Trustees,for operationalmatters includingfinance,employmentand applications
forgrantfunding.Thestructureasof31March2022hadaBoardof9trustees,1CEO,4senior managers,
administrative/project/specialist staff with a large team of volunteers.

Pay Policy for Staff

ThedirectorsofthecompanyarealsotheTrusteesofthecharityandtheseniormanagementteamcompriseof key
managementpersonnel of the charitywho deliver the strategicobjectivesthrough the day-to-dayoperationof the charity. All
directorsgiveoftheirtimefreelyandnodirectorreceivedremuneration,otherthanagreedexpensesintheyear. These
expenses and related transactions are disclosed in the financial accounts.

The payfor all staffis reviewedannuallyby the FinanceandHR sub-committeesas partof the generalpayreview.Local and
nationalincreases are considered,alongsideRPI/CPI,our general financialpositionand abilityto recruit and retain staff in the
current market. Remuneration is by specific salary for all staff with no provision for automatic bonuses.

Page 4

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022

STRUCTURE, GOVERNANCE AND MANAGEMENT

Pay rates for roles are set using the following overall methodology.The Finance and HR sub committees seek to balance these
factors in making recommendations to the full Board:

The full Board finally approves pay rates and increases for all staff.

National

CA(IW)isamemberoftheNationalAssociationofCitizensAdvice.Thisnationalbodylaysdownstrictguidelinesfor the
operationofindividualmembertowhichbothpartiesadheretoandsubscribe.Thenationalbodymakes management
guidanceandadvicefreelyavailabletomembersviaaspecialistwebsiteandemploysconsultantswhoareavailableto local
Citizens Advice on an individual basis to answer and support specific needs.

EachyeartheNationalBodyreviewsoursystemsandcontrolsinninekeyareasincludinggovernancefinance operational
managementandhumanresourcemanagement.Followinglastyear'sreviewallareaswerecodedgreenandwe were
awarded an Independent Advice standard accreditation.

CA(IW)maintaineditsAdviceQualityStandardmarkin2021andcomplieswithFCA,ICO,CompaniesHouseand Charities
Commission regulations.

Regional

CA(IW) is a member of CitAH (Citizens Advice, Hampshire)a consortiumof Hampshire based LCAs set up to improve prospects
of securing greater funding opportunities by having a joined-up approach and foster collaboration on common issues.

Partnerships

The 2018tenderprocessfor the contractto deliverAdvice,InformationandGuidancedidnotrequirea CIC as the vehicle to
deliverthe work requiredso the tenderwas successfullywon with CA(IW)as the lead bidderand sub-contractingother work
toitsongoingpartners.Thecontractprovidesadvice,informationandguidanceserviceswhichisbeingdeliveredthrough a
collaborativeapproachratherthanworkingcompletelyseparatelyandto allowpeopleto onlytell theirstoryonce.We have
kept the Isle Help name and maintained an online information portal known as "Isle Help Me".

"IsleFindIt",ourCommunityDirectory,runsalongsidethisinformationportal.In2022theIsleFindItplatformwill be
redesigned and relaunched to include the information portal.

Ourworkon HelpThroughCrisiscontinuesin partnershipwithintheLivingWellContractleadbyAspireandpartners across
the Island.

TheWinterIsComingCampaigncontinuedin2021workingcloselywiththeFootprintTrustandthe"It'sOKtonotbe OK"
campaign saw us working closely with Public Health.

Page 5

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022

STRUCTURE, GOVERNANCE AND MANAGEMENT

Risk management

Thetrusteeshavea dutytoidentifyandreviewtheriskstowhichthecharityis exposedandtoensureappropriate controls
are in place to provide reasonable assurance against fraud and error.

TheriskregisterhasbeenupdatedandisreviewedmonthlyatthePSDsubcommitteemeeting.Theestablishmentofa risk
policymitigatesthose risks identifiedand actionstaken to ensure that the charityis not at risk or exposed to fraud and error.
Appropriatecontrolsareinplaceandreviewedregularlywithinthesub-committeewhichtheCEOattends.Theworkof this
sub-committeeidentifiesfinancialsustainabilityandwhetherthereisamajorthreattothecharity.Themainriskwhich we
aremanagingisthedecreaseoffundingfromourtraditionalsources.Thisworkhasahighpriority.Theriskregister also
outlinesoperationalriskssuchaslossofinfrastructureforwhichwemaintainabusinessrecoveryplan.Ourpragmatic risk
managementmeantwewereabletokeepourservicerunningwithminimumdisruptionwhenCovid-19restrictions were
imposed in March 2020.

REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number

03116361 (England and Wales)

Registered Charity number

1050217

Registered office

Isle Help Advice Centre
High Street
Newport
Isle of Wight
PO30 1UD

Trustees

Mr R A Bullivant Chairman
Ms C Walker Retired finance director (resigned 30.9.21)
Mr N H Mitchell Businessman
Mrs R Luck Trustee
J Thorpe Trustee
Mrs G Minghella-Giddens Director
Mr R S Clark Trustee
Mrs E A Walshe Trustee
Mr A P Overbury Trustee (appointed 28.4.21)
Mr S L Apter (appointed 27.4.22)

Independent Examiner

David Stevens ACA
ICAEW
Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

Page 6

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022

REFERENCE AND ADMINISTRATIVE DETAILS

Bankers

CAF Bank Ltd
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ

Key management personnel

P SavillChief Executive Officer
S Belfitt
L Morton
K Brandon
G Ingham
D Green
Approved by order of the board of trustees on ............................................. and signed on its behalf by:

............................................................................
Mr R A Bullivant - Trustee

Page 7

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
ISLE OF WIGHT CITIZENS ADVICE BUREAU

Independent examiner's report to the trustees of Isle of Wight Citizens Advice Bureau ('the Company')

I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2022.

Responsibilities and basis of report

As the charity'strusteesof the Company(andalso its directorsfor the purposesof companylaw) you are responsiblefor the
preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Havingsatisfiedmyselfthattheaccountsof theCompanyarenotrequiredtobe auditedunderPart16of the2006Act and
are eligible for independentexamination,I report in respect of my examinationof your charity'saccountsas carried out  under
section145 of the CharitiesAct 2011('the2011Act').In carryingout my examinationI have followedthe Directionsgiven by
the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner's statement

Sinceyourcharity'sgrossincomeexceeded£250,000yourexaminermustbe a memberof a listedbody.I canconfirmthat I
am qualified to undertake the examination because I am a registered member of ICAEW which is one of the listed bodies.

I havecompletedmy examination.I confirmthatno mattershavecome to my attentionin connectionwiththe examination
giving me cause to believe:

1. accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or

2. the accounts do not accord with those records; or

3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or

4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)). 

I have no concernsand have come acrossno other mattersin connectionwith the examinationto which attentionshould be
drawn in this report in order to enable a proper understanding of the accounts to be reached.

David Stevens ACA
ICAEW
Bright Brown Limited
Chartered Accountants
Newport
Isle of Wight

Date: .............................................

Page 8

ISLE OF WIGHT CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2022

Unrestricted
funds
Notes
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
2
27,267
Charitable activities
5
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
458,583
Other trading activities
3
10,806
Investment income
4
730
Other income
-
Total
497,386
EXPENDITURE ON
Raising funds
6
22,993
Charitable activities
7
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
427,496
Total
450,489
NET INCOME
46,897
Transfers between funds
19
1,356
Net movement in funds
48,253
RECONCILIATION OF FUNDS
Total funds brought forward
209,182
TOTAL FUNDS CARRIED FORWARD
257,435		 Restricted
funds
£
671
384,819
-
-
-
385,490
5,748
352,387
358,135
27,355
(1,356)
25,999
110,306
136,305		 2022
Total
funds
£
27,938
843,402
10,806
730
-
882,876
28,741
779,883
808,624
74,252
-
74,252
319,488
393,740		 2021
Total
funds
£
31,701
757,491
-
1,131
1,519
791,842
19,241
692,926
712,167
79,675
-
79,675
239,813
319,488 
The notes form part of these financial statements

Page 9

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET 31 MARCH 2022

Notes
FIXED ASSETS
Tangible assets
14
CURRENT ASSETS
Debtors
15
Cash at bank and in hand
CREDITORS
Amounts falling due within one year
16
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
NET ASSETS
FUNDS
19
Unrestricted funds
Restricted funds
TOTAL FUNDS		 2022
£
17,696
90,087
346,810
436,897
(60,853)
376,044
393,740
393,740
257,433
136,307
393,740		 2021
£
15,495
65,711
270,313
336,024
(32,031)
303,993
319,488
319,488
209,182
110,306
319,488 
The charitablecompanyis entitledto exemptionfrom audit under Section477 of the CompaniesAct 2006 for the year  ended
31 March 2022.

The members have not required the companyto obtain an audit of its financialstatementsfor the year ended 31 March  2022
in accordance with Section 476 of the Companies Act 2006.

The trustees acknowledge their responsibilities for

The notes form part of these financial statements

continued...

Page 10

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET - continued

31 MARCH 2022

These financialstatementshave been preparedin accordancewith the provisionsapplicableto charitablecompanies subject
to the small companies regime.

The financialstatementswere approved by the Board of Trustees and authorisedfor issue on ............................................. and
were signed on its behalf by:

.............................................

Mr R A Bullivant - Trustee

The notes form part of these financial statements

Page 11

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2022

Notes
Cash flows from operating activities
Cash generated from operations
1
Finance costs paid
Net cash provided by operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Net cash used in investing activities
Cash flows from financing activities
New loans in year
Loan repayments in year
Net cash (used in)/provided by financing activities
Change in cash and cash equivalents in the
reporting period
Cash and cash equivalents at the beginning of
the reporting period
Cash and cash equivalents at the end of the
reporting period		 2022
£
90,237
(97)
90,140
(11,861)
(11,861)
-
(1,782)
(1,782)
76,497
270,313
346,810		 2021
£
84,554
(68)
84,486
(4,519)
(4,519)
1,782
-
1,782
81,749
188,564
270,313		 
The notes form part of these financial statements

Page 12

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2022

1. RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

2022 2021
£ £
Net income for the reporting period (as per the Statement of Financial
Activities) 74,252 79,675
Adjustments for:
Depreciation charges 9,660 8,576
Loss on disposal of fixed assets - 1
Finance costs 97 68
(Increase)/decrease in debtors (24,376) 17,582
Increase/(decrease) in creditors 30,604 (21,348)
Net cash provided by operations 90,237 84,554
2. ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.21 Cash flow At 31.3.22
£ £ £
Net cash
Cash at bank and in hand 270,313 76,497 346,810
270,313 76,497 346,810
Debt
Debts falling due within 1 year (1,782) 1,782 -
(1,782) 1,782 -
Total 268,531 78,279 346,810 
The notes form part of these financial statements

Page 13

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

Thefinancialstatementsofthecharitablecompany,whichisapublicbenefitentityunderFRS102,have been
preparedinaccordancewiththeCharitiesSORP(FRS102)'AccountingandReportingbyCharities:Statement of
RecommendedPracticeapplicabletocharitiespreparingtheiraccountsinaccordancewiththeFinancial Reporting
StandardapplicableintheUKandRepublicofIreland(FRS102)(effective1January2019)',Financial Reporting
Standard102'TheFinancialReportingStandardapplicablein theUK andRepublicof Ireland'andtheCompanies Act
2006.Thefinancialstatementshavebeenpreparedunderthehistoricalcostconvention,withtheexception of
investments which are included at market value.

Income

AllincomeisrecognisedintheStatementofFinancialActivitiesoncethecharityhasentitlementtothefunds,it is
probable that the income will be received and the amount can be measured reliably.

Expenditure

Liabilitiesare recognised as expenditureas soon as there is a legal or constructiveobligationcommittingthe charity to
that expenditure,it is probablethat a transferof economicbenefitswill be requiredin settlementand the amount of
theobligationcanbemeasuredreliably.Expenditureisaccountedforonanaccrualsbasisandhasbeen classified
under headingsthat aggregateall cost related to the category.Where costs cannot be directlyattributedto particular
headings they have been allocated to activities on a basis consistent with the use of resources.

Grantsofferedsubjecttoconditionswhichhavenotbeenmetattheyearenddatearenotedasacommitment but
not accrued as expenditure.

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

The charity values its investments in associates using the cost less impairment method.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restrictedfundscanonlybeusedforparticularrestrictedpurposeswithintheobjectsofthecharity. Restrictions
arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

continued...

Page 14

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

2. DONATIONS AND LEGACIES

Unrestricted
Restricted
funds
funds
£
£
Donations
19,195
671
Subscriptions
3,072
-
Donated services and facilities
5,000
-
27,267
671
3.
OTHER TRADING ACTIVITIES
Unrestricted
Restricted
funds
funds
£
£
Fundraising events
10,806
-
4.
INVESTMENT INCOME
Unrestricted
Restricted
funds
funds
£
£
Investment interest
730
-
5.
INCOME FROM CHARITABLE ACTIVITIES
Activity
Benefit for the community by advancement of
education, the protection of health and relief
Grants
of poverty, sickness and distress.
Grants received, included in the above, are as follows:
Isle of Wight Council
Help and Care in partnership with Healthwatch IOW
Big Lottery Fund
Citizens Advice Hampshire
Citizens Advice
HM Revenue and Customs
Universal Support
Integrated Care Partnership
Isorropia
Carried forward		 2022
Total
funds
£
19,866
3,072
5,000
27,938
2022
Total
funds
£
10,806
2022
Total
funds
£
730
2022
£
843,402
2022
£
271,707
12,139
-
32,175
106,419
86,004
65,840
69,984
-
644,268		 2021
Total
funds
£
25,060
1,641
5,000
31,701
2021
Total
funds
£
-
2021
Total
funds
£
1,131
2021
£
757,491		 2021
Total
funds
£
25,060
1,641
5,000
31,701
2021
Total
funds
£
-
2021
£
288,569
12,145
65,764
25,370
125,668
85,837
68,883
70,000
1,350
743,586 
continued...

Page 15

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

5.
INCOME FROM CHARITABLE ACTIVITIES - continued
Brought forward
National Lottery Community Fund
Vinci Foundation
Sovereign Housing Association
Other grants
Kick Starter - Department of Work and Pensions
Connect 4 Communities
Good Exchange
Vectis Housing
Isle of Wight NHS Trust
CSHP
6.
RAISING FUNDS
Raising donations and legacies
Unrestricted
Restricted
funds
funds
£
£
Wages
22,993
5,748
7.
CHARITABLE ACTIVITIES COSTS
Grant
funding of
activities
Direct
(see note
Costs
8)
£
£
Benefit for the community by
advancement of education, the protection
of health and relief of poverty, sickness
and distress.
662,665
101,661		 2022
£
644,268
-
-
-
-
36,291
35,000
5,000
2,015
19,102
101,726
843,402
2022
Total
funds
£
28,741
Support
costs (see
note 9)
£
15,557		 2021
£
743,586
5,972
2,500
3,500
1,933
-
-
-
-
-
-		 2021
£
743,586
5,972
2,500
3,500
1,933
-
-
-
-
-
-
757,491
2021
Total
funds
£
19,241
Totals
£
779,883		 2021
Total
funds
£
19,241		 
continued...

Page 16

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

8.
GRANTS PAYABLE
2022
£
Benefit for the community by advancement of education, the protection of health
and relief of poverty, sickness and distress.
101,661
The total grants paid to institutions during the year was as follows:
2022
£
Age UK Isle of Wight
42,192
Law Centre
-
The Footprint Trust
-
People Matter (IW)
30,000
Isle of Wight Food Bank
-
72,192
9.
SUPPORT COSTS
Governance
Other
costs
£
£
Benefit for the community by advancement of
education, the protection of health and relief
of poverty, sickness and distress.
12,896
2,661
10.
NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
2022
£
Independent examiners fee's - examination
299
Depreciation - owned assets
9,660
Deficit on disposal of fixed assets
-
Independent examiners fee's - accountancy
11,937		 2021
£
117,168		 2021
£
117,168
2021
£
45,156
3,000
4,750
38,500
6,000
97,406
Totals
£
15,557
2021
£
301
8,576
1
11,765		 
continued...

Page 17

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2022

11. TRUSTEES' REMUNERATION AND BENEFITS

Therewerenotrustees'remunerationorotherbenefitsfortheyearended31March2022norfortheyear ended
31 March 2021.

Trustees' expenses

No expenses were repaid to trustees for the year ended 31 March 2021 nor for for the year ended 31 March 2020.

12. STAFF COSTS

The average monthly number of employees during the year was 33 (2021: 27).

No employees received emoluments in excess of £60,000.

The total amount of employee benefits recieved by key management personnel was £152,972 (2021: £151,971).

13. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES

Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
31,601
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
283,645
Investment income
1,131
Other income
1,519
Total
317,896
EXPENDITURE ON
Raising funds
8,643
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
292,390
Total
301,033
NET INCOME
16,863
Transfers between funds
4,279
Net movement in funds
21,142		 Restricted
funds
£
100
473,846
-
-
473,946
10,598
400,536
411,134
62,812
(4,279)
58,533		 Total
funds
£
31,701
757,491
1,131
1,519
791,842
19,241
692,926
712,167
79,675
-
79,675 
continued...

Page 18

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

13.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued
Unrestricted
funds
£
RECONCILIATION OF FUNDS
Total funds brought forward
188,039
TOTAL FUNDS CARRIED FORWARD
209,181
14.
TANGIBLE FIXED ASSETS
COST
At 1 April 2021
Additions
Disposals
At 31 March 2022
DEPRECIATION
At 1 April 2021
Charge for year
Eliminated on disposal
At 31 March 2022
NET BOOK VALUE
At 31 March 2022
At 31 March 2021		 Restricted
funds
£
51,774
110,307		 Total
funds
£
239,813
319,488
Fixtures
and
fittings
£
55,705
11,861
(8,919)
58,647
40,210
9,660
(8,919)
40,951
17,696
15,495		 
continued...

Page 19

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

15.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade debtors
Prepayments and accrued income
16.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Other loans (see note 17)
Trade creditors
Social security and other taxes
Accrued expenses
Deferred income
17.
LOANS
An analysis of the maturity of loans is given below:
Amounts falling due within one year on demand:
Other loans
18.
ANALYSIS OF NET ASSETS BETWEEN FUNDS
Unrestricted
funds
£
Fixed assets
17,696
Current assets
300,590
Current liabilities
(60,853)
257,433		 Restricted
funds
£
-
136,307
-
136,307		 2022
£
85,971
4,116
90,087
2022
£
-
6,966
8,143
15,744
30,000
60,853
2022
£
-
2022
Total
funds
£
17,696
436,897
(60,853)
393,740		 2021
£
61,049
4,662
65,711
2021
£
1,782
4,867
7,519
17,863
-
32,031
2021
£
1,782
2021
Total
funds
£
15,495
336,024
(32,031)
319,488		 
continued...

Page 20

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

19. MOVEMENT IN FUNDS

Net
movement
At 1.4.21
in funds
£
£
Unrestricted funds
General Advice
86,753
4,679
Macmillan Outreach
6,934
15,772
Contingency Reserve
100,000
-
Fixed asset fund
15,495
-
CSHP
-
26,444
209,182
46,895
Restricted funds
Healthwatch IOW
213
402
Money Advice Services
4,940
14,145
HMRC Tax Advice Line
29,953
3,249
Help Through Crisis
59,827
21,184
Help to Claim
10,979
(10,575)
Home and Well
4,394
(1,048)
110,306
27,357
TOTAL FUNDS
319,488
74,252
Net movement in funds, included in the above are as follows:		 Transfers
between
funds
£
1,117
-
-
2,201
(1,962)
1,356
-
-
(678)
-
-
(678)
(1,356)
-		 At
31.3.22
£
92,549
22,706
100,000
17,696
24,482
257,433
615
19,085
32,524
81,011
404
2,668
136,307
393,740
Unrestricted funds
General Advice
Macmillan Outreach
CSHP
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Help to Claim
Home and Well
TOTAL FUNDS		 Incoming
resources
£
377,661
17,997
101,728
497,386
12,139
108,637
86,002
100,486
64,559
13,667
385,490
882,876		 Resources
Movement
expended
in funds
£
£
(372,982)
4,679
(2,225)
15,772
(75,284)
26,444
(450,491)
46,895
(11,737)
402
(94,492)
14,145
(82,753)
3,249
(79,302)
21,184
(75,134)
(10,575)
(14,715)
(1,048)
(358,133)
27,357
(808,624)
74,252		 Resources
Movement
expended
in funds
£
£
(372,982)
4,679
(2,225)
15,772
(75,284)
26,444
(450,491)
46,895
(11,737)
402
(94,492)
14,145
(82,753)
3,249
(79,302)
21,184
(75,134)
(10,575)
(14,715)
(1,048)
(358,133)
27,357
(808,624)
74,252
46,895
402
14,145
3,249
21,184
(10,575)
(1,048)
27,357
74,252 
continued...

Page 21

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

19. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Unrestricted funds
General Advice
Macmillan Outreach
Contingency Reserve
Fixed asset fund
Mental Health
Restricted funds
Healthwatch IOW
Money Advice Services
Directory of Services
HMRC Tax Advice Line
Help Through Crisis
Help to Claim
Home and Well
TOTAL FUNDS		 Net
movement
At 1.4.20
in funds
£
£
62,137
17,483
6,350
1,123
100,000
-
19,552
-
-
(1,742)
188,039
16,864
-
213
-
4,940
3,093
-
34,060
(2,921)
8,702
51,125
5,919
5,060
-
4,394
51,774
62,811
239,813
79,675		 Transfers
between
funds
£
7,133
(539)
-
(4,057)
1,742
4,279
-
-
(3,093)
(1,186)
-
-
-
(4,279)
-		 At
31.3.21
£
86,753
6,934
100,000
15,495
-
209,182
213
4,940
-
29,953
59,827
10,979
4,394
110,306
319,488 
continued...

Page 22

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2022

19. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:
Unrestricted funds
General Advice
Macmillan Outreach
Mental Health
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Help to Claim
Home and Well
TOTAL FUNDS
Funds		 Incoming
resources
£
305,980
10,566
1,350
317,896
12,146
106,368
85,837
188,797
68,884
11,914
473,946
791,842		 Resources
Movement
expended
in funds
£
£
(288,497)
17,483
(9,443)
1,123
(3,092)
(1,742)
(301,032)
16,864
(11,933)
213
(101,428)
4,940
(88,758)
(2,921)
(137,672)
51,125
(63,824)
5,060
(7,520)
4,394
(411,135)
62,811
(712,167)
79,675

Macmillan Outreach

HampshireandIsleof WightMacmillanCitizensAdviceService- Theprovisionof welfarebenefitsandadvice service
by telephone and face to face for people affected by cancer.

Contingency Reserve

Adesignatedfundcreatedbythetrusteesinordertoprotectthecharitiesreservesforcontinuedcharitable activity
should future funding fall.

Fixed Asset Fund

Adesignatedfundcreatedbythetrusteesinordertohighlightthevalueofunrestrictedreservesrepresenting the
bookvalueofassetsandequipmentheld.Whilstusedintheongoingactivitiesofthecharitythisvaluedoes not
represent liquid funds.

Mental Health

AdesignatedfundrepresentedbyincomefromIsorropiaFoundationtoextendtheadvicegiventothose struggling
with mental health.

Healthwatch IOW

HelpandCare-Theprovisionofinformation,advice&signpostingensuringpeoplehavetherightupto date
information to make choices about health and social care.

Money Advice Service

Citizens Advice - funding the delivery of free debt advice to residents of the Isle of Wight.

Directory of Services

continued...

Page 23

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2022

19. MOVEMENT IN FUNDS - continued

A Big Lotteryfundedprojectto delivera web-baseddirectoryof servicetargetedattheover55 agegroupas part of
the Ageing Better programme.

HMRC Tax Advice Service

An HMRC funded project to introduce a team of dedicated tax advisers to the Island.

Help Through Crisis

A jointlyfundedprojectby the Big Lotteryand IWC to assistpeoplein hardshipwith no food or fuel. Actionplans are
developed for each individual to build their resilience for the future.

Help to Claim

A new DWP funded project to help Islanders complete their initial Universal Credit claim.

Home and Well

A project funded by Citizens Advice Hampshire to provide services in supportingresidents of Hampshire and the Isle of
Wighttoreturnhomeaseasilyaspossibleafterahospitalstayandensuringtheyhaveacomfortable home
environment to aid recovery.

Transfers between funds

Transfersto and from the General Advice fund of £1,117consistsof transfersfor the value of fixed assets that can be
usedforgeneralapplicationbythecharitythatwerepurchasedusingrestrictedfundsinaccordancewiththe grant
agreement, unrestricted fund deficits and designation of funds by the trustees. These transfers are detailed below.

Atotalof£2,201wastransferredfromtheGeneralAdvicefundtotheFixedAssetfundtoreflectthemovement in
book value of assets and equipment at 31 March 2022.

A totalof £1,962was transferredfrom the CSHP fund to the General Advice fund in respectof fixed assets purchased
in the year.

Atotalof£678wastransferredfromtheHomeandWellfundtotheGeneralAdvicefundinrespectoffixed assets
purchased in the year.

Atotalof£678wastransferredfromtheHMRCTaxAdviceLinefundtotheGeneralAdvicefundinrespectof fixed
assets purchased in the year.

continued...

Page 24

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2022

20. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2022.

Page 25

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2022

Unrestricted
Restricted
funds
funds
£
£
INCOME AND ENDOWMENTS
Donations and legacies
Donations
19,195
671
Subscriptions
3,072
-
Donated services and facilities
5,000
-
27,267
671
Other trading activities
Fundraising events
10,806
-
Investment income
Investment interest
730
-
Charitable activities
Grants
458,583
384,819
Other income
Other income
-
-
Total incoming resources
497,386
385,490
EXPENDITURE
Raising donations and legacies
Wages
22,993
5,748
Charitable activities
Wages
288,311
251,491
Rent, rates and insurance
12,074
10,843
Housing solicitor
28,521
-
Light and heat
955
704
Telephone
8,028
1,755
Postage and stationery
1,386
3,815
Advertising
1,575
1,538
Sundries
4,329
831
Training and recruitment
3,056
1,878
Travel, attendance and outreach
3,621
1,945
Reference materials and subscriptions
6,293
5,147
Carried forward
358,149
279,947		 2022
Total
funds
£
19,866
3,072
5,000
27,938
10,806
730
843,402
-
882,876
28,741
539,802
22,917
28,521
1,659
9,783
5,201
3,113
5,160
4,934
5,566
11,440
638,096		 2021
Total
funds
£
25,060
1,641
5,000
31,701
-
1,131
757,491
1,519
791,842
19,241
453,541
21,911
20,620
1,886
9,427
3,733
924
2,646
1,255
8,340
10,406
534,689		 
This page does not form part of the statutory financial statements

Page 26

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2022

Unrestricted
Restricted
funds
funds
£
£
Charitable activities
Brought forward
358,149
279,947
IT equipment and support
6,752
4,149
Cleaning, repairs and maintenance
1,455
2,294
Events and AGM
56
105
Depreciation
9,661
-
Loss on sale of intangible fixed assets
-
-
Bank charges and other interest
68
29
Grants to institutions
42,192
30,000
Grants to individuals
-
29,469
418,333
345,993
Support costs
Other
Professional fees
2,386
934
Bookkeeping, payroll and management accounts
5,304
4,272
7,690
5,206
Governance costs
Independent examiners fee's - examination
166
133
Accountancy fees
1,309
1,053
1,475
1,186
Total resources expended
450,491
358,133
Net income
46,895
27,357		 2022
Total
funds
£
638,096
10,901
3,749
161
9,661
-
97
72,192
29,469
764,326
3,320
9,576
12,896
299
2,362
2,661
808,624
74,252		 2021
Total
funds
£
534,689
14,776
4,618
-
8,576
1
68
97,406
19,762
679,896
964
9,407
10,371
301
2,358
2,659
712,167
79,675 
This page does not form part of the statutory financial statements

Page 27