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2023-04-01-accounts

Company registration number: 03091835 Charity registration number: 1049632

BRENT CITIZENS ADVICE BUREAUX

(A company limited by guarantee) Annual Report and Financial Statements for the Year Ended 31 March 2023

BREBNERS

Chartered Accountants & Statutory Auditor 130 Shaftesbury Avenue

London W1D 5AR

BRENT CITIZENS ADVICE BUREAUX

Contents

Trustees' Report 1 to 13
Independent Auditors' Report 14 to 17
Statement of Financial Activities 18 to 19
Balance Sheet 20
Statement of Cash Flows 21
Notes to the Financial Statements 22 to 40

BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

REFERENCE AND ADMINISTRATIVE DETAILS

The trustees, who are directors for the purposes of company law, present the annual report together with the financial statements and auditors' report of the charitable company for the year ended 31 March 2023. The financial statements have been prepared in accordance with the accounting policies set out on pages 18 and 19 and comply with the Companies Act and applicable law.

The Trustees' Report includes the Directors' Report as required by company law.

Charity Registration Number

1049632

Company Registration Number 03091835

The charity is incorporated in England and Wales. Chairperson Helen Glasson Frances Hutchinson Chief Executive Officer Raj Kapoor (appointed 01 July 2023)

Sharon Wright (appointed 01 July 2022; resigned 30 June 2023) Phil Jew (resigned 30 June 2022)

Trustees

David Askwith (ceased 22 August 2023) Helen Glasson Louisa Martin, Treasurer John Bash (ceased 4 October 2022) Mabel Sumner Linda Lam Robert Roscoe Mohammed Inham Hassen Frances Hutchinson

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

Registered Office 270-272 High Road London NW10 2EY Bankers National Westminster Bank Plc Park Royal Branch 1 Abbey Road London NW10 7RA Auditor Brebners Chartered Accountants & Statutory Auditor 130 Shaftesbury Avenue London W1D 5AR

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

1. STRUCTURE, GOVERNANCE AND MANAGEMENT

1.1 Governing Document

Brent Citizens Advice Bureaux is a company limited by guarantee governed by its Memorandum and Articles of Association dated December 2007. It is registered as a charity with the Charity Commission.

1.2 Appointment of Trustees

Until otherwise determined by the Bureau in General Meeting the number of Trustees shall not be neither less than nine nor more than twenty being either:

a) elected at the Annual General Meeting, and who shall hold office from the conclusion of that meeting b) nominated by a member organisation c) co-opted by the Trustee Board,

Provided that the total number of co-opted and nominated Trustees does not exceed one third of the total number of Trustees.

Each appointment of a co-opted or nominated Trustee shall be made at an ordinary meeting of the Trustee Board and shall take effect immediately unless the appointment is to fill a place which has not yet been vacated in which case the appointment shall run from the date when the post becomes vacant.

All elected Trustees shall retire from office at the third Annual General Meeting (AGM) following the AGM at which they were elected but may be re-elected.

All nominated or co-opted Trustees shall retire from office at the third AGM following the ordinary meeting of the Trustee Board at which they were appointed but may be re-appointed.

At the ordinary meeting of the Trustee Board immediately preceding the AGM, the Trustee Board shall (if applicable):

• review member organisations; and consider any application for representation on the Trustee Board from any member organisation;

• Any proposal from a Trustee to offer representation on the Trustee Board to any member organisation.

Any proposal from a Trustee to offer representation to a member organisation can be voted on. If this motion is passed by a majority of at least two-thirds of the Trustees present, the Trustee Board will decide how long the organisation can be represented for and invite it to nominate a representative.

As set out in the Articles of Association the Chair of the Board of Trustees is nominated and elected at the meeting immediately following the AGM. The Honorary Treasurer is similarly nominated and elected. The AGM is held each year in February. The Chair is permitted to serve for a total period of 6 years but is elected or re-elected at the AGM.

The Trustees seek to ensure that the needs of the community are appropriately reflected through the diversity of the body of Trustees.

To enhance the potential pool of the Trustees, the charity advertises vacancies and skills and experience required on the trustee board locally and nationally, seeking to identify people who would be interested in joining the board and using their experience to assist the charity. The charity also encourages former clients to join the board.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

In an effort to maintain a broad skill mix, Trustees are requested to provide a list of their skills (and update it each year) and in the event of particular skills being lost due to retirements, individuals are approached to offer themselves for election to the Trustees.

1.3 Induction and Training of Trustees

New Trustees undergo an orientation period to brief them on their legal obligations under charity and company law, the content of the Memorandum and Articles of Association, the board and decision-making processes, the business plan and recent financial performance of the charity. Prior to joining the Board, they are invited to attend a board meeting and a sub-committee meeting. During the induction period they meet key employees and other Trustees if available.

Trustees are also invited to attend an induction training event provided by Citizens Advice to inform them about the role of and relationship with the national organisation. Trustees are encouraged to attend appropriate external training events where these would facilitate the undertaking of their role. Trustees are also encouraged to attend occasional staff meetings to familiarise themselves with the issues concerning the day-to-day activities of the organisation.

1.4 Organisation

The Trustees administer the charity. The Board meets 5 times a year, this can be a remote meeting, and there are sub-committees covering Finance, Audit and External Engagement; and Personnel, Health and Safety and Premises, which meet a minimum of 4 times a year, again this can be remotely.

1.5 Arrangements for Setting Pay and Remuneration of Key Management Personnel

Trustees discuss pay and remuneration at the Personnel, Health and Safety and Premises subcommittee and make recommendations to the full Board. The benchmarks used are from the national Citizens Advice report on Local Citizens Advice Salary Data, the last of which was issued in 2020. This enables Citizens Advice Brent to set salaries that are comparable to other local Citizens Advice offices.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

1.6 Risk Management

The Trustees pay due attention to risk management and review risks to the organisation at regular intervals. The Board has a risk management strategy which comprises:

• An quarterly review of the risks the charity may face;

• The establishment of systems and procedures to mitigate those risks identified in the plan;

• The implementation of procedures designed to minimise any potential impact on the charity should those risks materialise

The year ending 31 March 2023 saw the end of the two five-year contracts with London Borough of Brent. Originally due to end on 31 March 2022 the new tender process did not end until October 2022 with the decision made in December 2022. During this period the previous contract was rolled forward. Brent Citizens Advice was successful in winning this contract for a further 2 years, plus one, plus one.

The new contract is significantly different to the previous contract and, given that is makes up the majority of the funding, will require a radical restructure of the Bureau both in order to deliver the contract and to make the Bureau financially viable. The delay in the awarding the contract has delayed the implementation of the restructure to 2023/24.

With the ending of the pandemic work patterns for staff changed during 2022/2023 with a shift away from home working and telephone advice to more office- based contact and advice, while accommodating flexible working where appropriate. This also reflects the expectations of LB Brent.

The delay in the awarding of the contract affected the appointment of a new Chief Executive Officer. At the start of the year the post was covered by a consultant, with the intention to appoint permanently in summer 2022. As this did not happen the Consultant identified an internal candidate to act as interim Chief Executive Officer from July 2022. Following the awarding of the contract a recruitment consultant was appointed to facilitate the appointment of a permanent Chief Executive and this process was ongoing at the end of the financial year. A permanent Chief Executive was appointed after the year end.

The delay in awarding the contract also delayed the election of a new Chair of the Trustee Board, however in February 2023 a new joint chair was elected. I, David, the outgoing Chair, would like to thank all staff, Trustee Board Members (current and past) and partners for their support and patience over the past seven years and wish Frances and Helen good luck for the future.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

2. OBJECTIVES AND ACTIVITIES

In setting objectives and planning for activities, the Trustees have given due consideration to general guidance published by the Charity Commission relating to public benefit and in particular to its supplementary public benefit guidance.

2.1 General objectives

The principal objective of the charity is:

“The promotion of any charitable purposes for the benefit of the community in London by the advancement of education, the protection of health and the relief of poverty, sickness and distress”.

The charity has the general aim of contributing to the quality of life of the 367,000 residents (ONS estimate) of the borough of Brent through the provision of free, independent, impartial and confidential advice.

Citizens Advice Brent (CAB) prides itself on being a dynamic, responsive organisation, providing high-quality advice and information for the full benefit of Brent residents.

Our advice covers the spectrum of issues facing contemporary society. Our interventions frequently have a significant impact on our clients' lives. Our aim always is to ensure our clients have a better understanding of their legal position and greater confidence to assert their rights appropriately in future. Fulfilling this aim has been tested to the full as national social, economic, and political change has impacted the borough. The Trustee Board acknowledges the inherent challenges, but to continue to provide a relevant service in the modern era, we must embrace change, adapt and be alert for fresh opportunities to sustain and develop the vital role we perform.

High demand levels for our service continue, whether delivered in-person, remotely by telephone or electronically. Notably, the protected delay with the LA commissioning of the CAB current contract impacted our ability to run a drop-in service during this year.

The Help to Claim project, which allows CAB to provide tailored advice and support to Brent residents on Universal Credit (UC), ended on 31/03/2022. As the previous year's report advised, Citizens Advice Hounslow (CAH) now provides the Help to Claim service to Brent residents by telephone and Webchat. Nonetheless, we continue to see a high demand for the service. Indeed, 10% of CAB enquires during this year are about UC, and thus we make referrals to CAH, where appropriate, to ensure that Brent residents that need this additional help receive it.

One of our tasks is to use anonymised clients' information and experiences to inform the central government of the consequence of legislative, economic and social change for Brent residents in the various categories of advice that we offer. We do this in different ways, including submitting social policy evidence forms and responding to Citizens Advice monthly Network Panel survey on their research and campaign agenda. CAB is also well-position to identify and highlight emerging issues affecting Brent residents and campaign for change. We also use our platform as the Advice and Advocacy thematic group lead in the borough to partner with other advice agencies and stakeholders to campaign for and promote change locally.

The challenge to CAB is maintaining a high-quality service at a time of change and high demand and when the competition for and pressure on funding for the voluntary sector continues to increase. We greatly appreciate the recognition given to our work by the London Borough of Brent since CAB's inception at its current location in 1981. Despite enormous pressure on its resources, the Council continues to support and encourage our work.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

Central to the organisation's work is its educational role, enabling clients to exercise better control over their lives by easily accessing the information they need and recruiting and training a team of local volunteers. As a result of the skills acquired by our volunteers, under a rigorous but supportive training programme led by our Training Officer, most volunteers who leave our service successfully obtain paid work in a range of different careers. CAB is proud to contribute to the local economy in this way, and LB Brent recognised this during the tendering process for the new contract.

2.2 Category of Enquiries and client base

As in previous years, the demand for advice on welfare benefits, debt, employment and Housing was high and accounted for 87% of all enquiries, up 7% from last year. Financial gains made for clients during the year were £3,714,681.00. The Help to Claim project, which ended in the previous financial year, accounted for the noticeable decrease in overall financial outcomes. However, we continue to see an increase in the average income gain per client.

The number of people from Black, Asian and minority ethnic backgrounds presenting at CAB rose from 51% last year to 59 % of all clients. White British and' white other' clients represented 41% of all clients seen. 46% of our clients were disabled or had a long-term limiting health problem - up from 36% in 2021-22 and 41% in 2020-2021. As in the previous year, 59% of our clients were women. The number of people aged 25 and over approaching CAB continued to be high, with 84% aged between 25 and 64. Those under 25 and over 65 represented 5% to 11%, respectively, of clients seen during this year.

Our shop-front premises on the Willesden High Road with a bus stop outside the door mean that we are a visible and accessible resource for our clients, 49% of whom live in local wards: Stonebridge, Harlesden & Kensal Green, Dollis Hill, Roundwood, Willesden Green and Kilburn.

2.3 Business Plan

Our objectives for 2022/23 were:

1. Making it easier to get relevant advice in Brent

CAB want to make it easier to get relevant advice in Brent by providing an accessible and multi-channel service that meets as many community and client needs as possible and respond to changing needs. CAB will improve its telephone advice service as a priority.

When we see clients face-to-face we will provide our services in a pleasant, well-equipped and well-designed environment.

2. Being more influential

We will use the evidence provided by clients and users to be more influential, developing and contributing to research and campaign activity that leads to improvements in policy and practice and prevents problems and systemic failure. We will work in partnership with other agencies and organisations wherever possible and undertake research and campaign work to understand and prevent systemic failures.

3. Becoming a stronger and more sustainable service and organisation

CAB aims to become a stronger and more sustainable service and organisation and aims to be the first choice for funders and commissioners. We will increase our financial sustainability by diversifying our funding portfolio and look at more innovative ways of income generation.

4. Being an organisation staff and volunteers love to work for

CAB will create a friendly, collaborative and innovative culture that adapts to our clients' changing needs. Equality, diversity and inclusion will be fundamental to this culture.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

3. ACHIEVEMENTS AND PERFORMANCE

Demand for advice and generalist services

The level of demand has continued to be high. CAB assisted just under 5,000 people in 2022-23, with 9,450 issues. The headline figures cannot reflect, however, the complexity of some of the cases we resolved which were more challenging for the advice team, in part because the government has removed or substantially scaled back the measures put in place to tackle the pandemic-related hardship experienced by many of our clients. But also, in part due to the rising inflation, unprecedented hike in energy costs and general costs of living crisis attributable to the unjust and unprovoked invasion of Ukraine.

CAB has had to train all paid staff and volunteers in supporting clients with managing their energy bills, helping clients with deficit budget to reduce non-priority expenditure, and maximising their income, as well as the changes to other categories of our work. Our team has been instrumental in training advisers in other organisations.

Advice, Information and Guidance Service

The two previous contracts with Brent Council to deliver advice services to people who live, work or study in the borough finally ended in December 2022, as mentioned above. This also ended the sub-grant agreement with AgeUK. Similarly, the Brent Advice Partnership (BAP) Brent Advice Matters (BAM) website and grant programme, which were mainly subcontracted to Brent Council for Voluntary Service (BCVS) have ended.

Having put in a successful bid, Brent Citizens Advice now has a new contract with the Brent Council to Advice, Information and Guidance Service for Brent residents only. The contract, which commenced in December 2022 is for a fixed period of 2 years with an option for two single-year extensions (2+1+1). The overall council funding is now £489k.

Experience has shown that investment in our advice services directly benefits the Council because our early intervention can avert costly expenditure on statutory services further down the line, as is demonstrated by the positive outcomes we obtain for local residents.

We are an organisation with expertise in social welfare law area, including Welfare benefits/credits, Housing, Employment, debt, and immigration. We also hold an AQS Casework in Welfare Benefits and Debt. The accreditation is due for renewal in February 2024, with a plan to apply for AQS Casework for other areas of our work, such as Housing.

Specialist services

Debt Free London

This pan-London debt advice service is funded by the Money and Pensions Service (MaPS) with 27 participating organisations. Toynbee Hall is the project lead. CAB holds a contract to deliver debt advice in Brent. In 2022-23 our service assisted 697 people with combined problem debts of £3,236,012, an increase of 6% compared to the previous year. On the back of successfully delivering the previous contract, which ended on 31 January 2023, we were awarded a new contract. The contract period is 1/02/2023 to 31/03/2024 (2+12) with a possible 4-month extension to July 2024, totalling 18 months.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

John Fisher Free Legal Advice Service

This project is now in its 22nd year and is generously supported by Clyde & Co LLP. This international law firm has been funding a coordinator to service our Honorary Legal Advice (HLA) sessions since the project started in December 2001, and we are indebted to them for their continued support of the project. Our Virtual HLA Employment Advice Clinic continues to thrive, and lawyers from Clyde & Co advise clients via video call/telephone. This delivery model has proven essential during the pandemic, and attempts are being made to recruit more volunteers for the service.

Park Royal Centre for Mental Health

Pond Ward, Pine Ward and Shore Ward at Park Royal Mental Health Centre in Brent are adult inpatient wards providing a safe and therapeutic environment for people with acute mental health problems. CAB has been funded to provide an advice service for their inpatients since 2004 and continues supporting them primarily with welfare benefits, Housing, and debt matters. A significant relationship with the Trust has built up over the years, and we hope to extend this into the future. We assisted 141 people with 798 issues at PRCMH in 2022-23. The previous year's Client to Issue ratio was 1:2. This year, it is 1:5. This means that clients are presenting more complex and multiple issues.

Outreach services

Family Wellbeing Centres (FWCs)

Under our current IAG service contract, as with our previous primary advice contract with Brent Council, we continue to deliver advice at the eight FWCs in the borough. Parents of children under 18 (previously limited to 5) who are registered with the Centres and need social welfare advice are provided with appointments to see or speak to a CAB adviser. During much of 2022-23, pandemic restrictions meant that the service was delivered by telephone, but from early 2022, in-person appointments resumed at FWCs.

Brent Hubs

CAB commenced delivery of one advice session per week at two of the Brent Hubs in early 2022 - at the Civic Centre and Harlesden Library. Under the current IAG service, we will deliver advice sessions one day a week at each of the 4 Brent Hubs: Civic Centre, Harlesden, Kilburn and Kingsbury. Residents attending the Hubs can be referred to our adviser on days when we are present.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

3.4 Collaborative work

Working with colleagues from local agencies is now an established part of our culture. There are inherent challenges, for example, some agencies specialise in certain services for a particular category of clients, but overall, we believe that by collaborating with other organisations we offer clients joined up services, and reduce the risk of failed referrals, delays and confusion for clients who may already be desperate for help.

3.5 Media and promotional work

CAB is an avid user of Twitter, enabling us to reach new and existing clients, community groups, voluntary organisations, councillors and MPs and the wider public. Our website enables residents with access to the internet to obtain information about policy and legislative changes of general importance, as well as those that may affect their entitlement to benefits. This aspect has been particularly useful in this period of costs of living crisis.

We will continue to demonstrate to funders, opinion formers and policymakers the value of our work by presenting statistical outcomes that show the impact of our work.

3.6 Staff development and recruiting volunteers

Our staff team is our greatest resource, and their development is vital to maintain a quality service to clients. Staff enhance their skills by attending face-to-face, e-learning, and live/recorded webinars training sessions, regular team briefings and supervision sessions during which they contribute to the process of reviewing performance and raising standards. The Advice and Development Manager meets regularly with the advice supervisor and training officer to discuss, review, and share good practices to ensure consistency and efficiency in the delivery of advice service to Brent residents and support the continuous professional development of the advice team, including the advice volunteers.

Volunteers have a vital and increasingly important role in service delivery. The Trustee Board consists of volunteers who bring a range of skills and experience to the service. Their commitment and contribution are a great asset.

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Trustees' Report for the Year Ended 31 March 2023

BRENT CITIZENS ADVICE BUREAUX

4 FINANCIAL REVIEW

4.1 Financial challenges

CAB continued to face financial challenges in 2022/23 as high levels of competition for scarce funds continued. There will be a restructure to ensure that the Bureau is tailored to the needs of the funders and is also financially viable. A key strategy will be to seek to widen the circle of funders which will reduce the importance of the LB Brent contract and make the Bureau more sustainable.

4.2 Investment powers and policy

The Trustees have continued with investments in higher interest accounts. Under the Memorandum and Articles of Association the charity has the power to invest or deposit funds in any lawful manner whilst having regard to the suitability of investments and the need for diversification.

4.3 Reserves policy

The Trustees have examined the charity's requirements and has established the level of reserves (that is those funds that are freely available) that the charity ought to have in light of the main risks to the organisation. The aim is to ensure that the organisation retains reserves equivalent to three months of operating expenditure to reflect the Trustees' legal and fiduciary obligations on a going concern basis, for example payment of redundancies or other liabilities; or bridge the funding gaps between spending and receiving resources from funders. They are also held to cover possible emergencies, for example sustaining operations whilst income generating activities are under way, and to meet the working capital requirements of the organisation to continue the work of the organisation in the event of a significant reduction in funding.

The level of unrestricted reserves at 31 March 2023 were £608,133 (2022: £524,199), which means the organisation is meeting its aims of holding three months' operating expenditure.

The Trustees continue to employ the fundraising strategy, concentrating on raising sums that require a marginal staff cost, which has resulted in bringing our reserves to the current level.

5. PLANS FOR THE FUTURE

CAB will continue the activities outlined above subject to satisfactory funding arrangements. The major concern for the charity is the need to remove the reliance on the LB Brent contract, the need to restructure and the impact on our clients of inflation and the cost-of-living crisis. Against a backdrop of financial cutbacks and significantly less money available to fund local voluntary groups from traditional sources CAB managed to sustain a reasonable income level this year. The Trustee Board commends this achievement. One of the difficulties affecting all voluntary sector agencies is that funding is typically short-term. This makes strategic planning a significant challenge, especially when demand continues to increase, as is the experience of CAB.

The Trustees are committed to supporting a quality service for our clients, one that reflects a wide range of need in the local community.

The value placed on the contribution of CAB by service users is demonstrated in the high level of satisfaction recorded in our regular surveys of their views.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Brent Citizens Advice Bureaux for the purposes of company law) are responsible for preparing the trustees' report and the financial statements in accordance with the United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) and applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year. Under that law the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

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BRENT CITIZENS ADVICE BUREAUX

Trustees' Report for the Year Ended 31 March 2023

Disclosure of information to auditor

Each trustee has taken steps that they ought to have taken as a trustee in order to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information. The trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware.

Reappointment of auditor

Brebners will be proposed for re-appointment in accordance with Section 485 of the Companies Act 2006.

Small companies provision statement

This report has been prepared in accordance with the special provisions relating to companies subject to the small companies regime within Part 15 of the Companies Act 2006.

The annual report was approved by the trustees of the charity on 20 November 2023 and signed on its behalf by:

......................................... ......................................... Helen Glasson Frances Hutchinson Chairperson and trustee Chairperson and trustee

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BRENT CITIZENS ADVICE BUREAUX

Independent Auditor's Report to the Members of Brent Citizens Advice Bureaux

Opinion

We have audited the revised financial statements of Brent Citizens Advice Bureaux (the 'charity') for the year ended 31 March 2023, which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP - FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and applicable law (United Kingdom Generally Accepted Accounting Practice).

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the original financial statements were authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

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BRENT CITIZENS ADVICE BUREAUX

Independent Auditor's Report to the Members of Brent Citizens Advice Bureaux

Opinion on other matter prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities (set out on page 12), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so.

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BRENT CITIZENS ADVICE BUREAUX

Independent Auditor's Report to the Members of Brent Citizens Advice Bureaux

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Based on our understanding of the Charity and the sector in which it operates, we determined that the principal risks of non-compliance with laws and regulations related to the reporting framework (FRS 102, Companies Act 2006 and the Charities SORP 2019), health and safety legislation and data protection legislation. These risks were communicated to our audit team and we remained alert to any indications of non-compliance throughout our audit.

We understood how the Charity is complying with relevant legislation by making enquiries of management and conducting a review of board minutes. We also considered the results of our audit procedures and to what extent these corroborate this understanding and assessed the susceptibility of the Charity's financial statements to material misstatement. This included consideration of how fraud might occur and evaluation of management's incentives and opportunities for fraudulent manipulation of the financial statements.

We designed our audit procedures to identify any non-compliance with laws and regulations. Such procedures included, but were not limited to, inspection of any regulatory or legal correspondence; inspection of grant documentation and the conditions contained therein; challenging assumptions and judgements made by management; identifying and testing journal entries with a focus on large or unusual transactions as determined based on our understanding of the business; and identifying and assessing the effectiveness of controls in place to prevent and detect fraud.

Based on our understanding of the Charity and the sector in which it operates, we determined that the principal risks of non-compliance with laws and regulations related to the reporting framework (FRS 102, Companies Act 2006 and the Charities SORP 2019), health and safety legislation and data protection legislation. These risks were communicated to our audit team and we remained alert to any indications of non-compliance throughout our audit.

We understood how the Charity is complying with relevant legislation by making enquiries of management and conducting a review of board minutes. We also considered the results of our audit procedures and to what extent these corroborate this understanding and assessed the susceptibility of the Charity's financial statements to material misstatement. This included consideration of how fraud might occur and evaluation of management's incentives and opportunities for fraudulent manipulation of the financial statements.

We designed our audit procedures to identify any non-compliance with laws and regulations. Such procedures included, but were not limited to, inspection of any regulatory or legal correspondence; inspection of grant documentation and the conditions contained therein; challenging assumptions and judgements made by management; identifying and testing journal entries with a focus on large or unusual transactions as determined based on our understanding of the business; and identifying and assessing the effectiveness of controls in place to prevent and detect fraud.

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BRENT CITIZENS ADVICE BUREAUX Independent Auditors Report to the Members of Brent Citizens Advlce Bureaux A5 Part of an audit in accordan¢e vrith ISAS (UK), we exe￿1$e professional judgement and maintain professional sceptiusm throughout Ihe audit. We also. Identfy an11 assess the risks of material misstatemenl of the financAal slalernents. whether due to fraud or error, design and perform audr( pl￿edU￿S ￿SponSive to those risks. and obtain 8udii evidence that is sufficient and appropriate to provKle a basis for our opinion. The risk of nol detecting a material misstatement resutting from fraud is hiyher than for one resulling from 8rTor, a5 fraud may invofve (xJIIu5ion. forgery. Intention￿ omi&sions. misrepresentations, or the overTide of intem31 control. Obtsin an understanding of intemal control relewant to the audit in order to design audTt procedures that are appropriate in the CiTuJmstance5, but not for the wrpose of expressing an opinion on the effectiveness of the charTty's inlemal control. Evalu8le the appropfialeness of ac￿Unting poI￿leS used and the wsonableness of aeeoun15ng estimate5 and related disdosures ma(Je by the trustees. Condude on the appropriateness of the trustees use of the going Concern basis of ar￿Unting and, based on the audit evidence obtsined. whelher a rnaterial uncertainty exists related to events or condriion5 that rnay cast signthcant doubl on 1he char￿$ ability to continue as a going concem. If we CLJndude th8t a material Lbncertainty extsts, we are required to draw attenti￿ in our auditorfs report to the related di5d05ures in the financial statements or. rf suth disdosures are inadequaie, to mtsdity OUT opinion. Our condusions are based on the audit ewdence obtained up to the d8le ol our 8uditorfs report. However. future events or condition5 may cause the charity to cease to continue as a going concem. Evaluate Ihg overall presentation. slruclure and content of the finanoal ststements, including the disc105ure5. and whether the ffinancial statem2nts ￿present the unde￿.ng transactions 8nd events in a manner th#t achieves fair presentation. We communicate wrth those charged WTth govemance regarding, among other matters. Ihe planned scope and timing of the audit and significant finding5, induding any significant defiryenryes in intemal control that we identify during our audit. Use of our report This report is made solety to the charilable company's trustees. as a body, in accordance wilh Chapter 3 of Part 16 of the Cwnpanies Act 20c￿. Our audil work has been undertaken so that we rnigm state to the charitys trustees those matters we are required 10 State to them in an auditorfs report and for no other purpose. To the fulle￿ e￿ent permitted by law. we do not accept or assume responsibilty to anyone other than the charitable company and tts trustees as a body. for our audrt work. for thi5 report, or ft)r the opinions we have fomied. Darren Bond ISenioT Statitto Auditor) For and on behaw of Brebners, Ststutory Auditor 130 Shaftesbury Avenue Lolldon W1D5AR Dale.. 2013 Page 17

BRENT CITIZENS ADVICE BUREAUX

Statement of Financial Activities for the Year Ended 31 March 2023 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

Unrestricted Designated Restricted Total
funds Funds funds 2023
**Year ended 31 March 2023 ** Note £ £ £ £
Income and Endowments from:
Local Authority Grant 3 493,265 - - 493,265
Grants & Contracts 4 - - 286,783 286,783
Donations 5 1,115 - - 1,115
Investment income 6 2,280 - - 2,280
Other income 1,098 - - 1,098
Total income 497,758 - 286,783 784,541
Expenditure on:
Charitable activities (413,824) - (355,694) (769,518)
Total expenditure (413,824) - (355,694) (769,518)
Net income/(expenditure) 83,934 - (68,911) 15,023
Net movement in funds 83,934 - (68,911) 15,023
Reconciliation of funds
Total funds brought forward 463,467 60,732 138,818 663,017
Total funds carried forward 19 547,401 60,732 69,907 678,040

The notes on pages 22 to 40 form an integral part of these financial statements. Page 18

BRENT CITIZENS ADVICE BUREAUX

Statement of Financial Activities for the Year Ended 31 March 2023 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

Comparative Statement of Financial Activities for the Year Ended 31 March 2022

Unrestricted Unrestricted Designated Restricted Total
funds Funds funds 2022
Year ended 31 March 2022 Note £ £ £ £
Income and Endowments from:
Local Authority Grant 3 497,257 - - 497,257
Grants & Contracts 4 - - 605,778 605,778
Donations 5 999 - - 999
Investment income 6 3,535 - - 3,535
Other income 21,920 - - 21,920
Total income 523,711 - 605,778 1,129,489
Expenditure on:
Charitable activities (473,637) - (674,844) (1,148,481)
Total expenditure (473,637) - (674,844) (1,148,481)
Net income/(expenditure) 50,074 - (69,066) (18,992)
Net movement in funds 50,074 - (69,066) (18,992)
Reconciliation of funds
Total funds brought forward 413,393 60,732 207,884 682,009
Total funds carried forward 19 463,467 60,732 138,818 663,017

All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2022 is shown in note 19.

All recognised gains and losses are included in the Statement of Financial Activities.

The notes on pages 22 to 40 form an integral part of these financial statements. Page 19

BRENT CITIZENS ADVICE BUREAUX

(Registration number: 03091835) Balance Sheet as at 31 March 2023

2023 2022
Note £ £
Fixed assets
Tangible assets 13 90,057 181,046
Current assets
Debtors 14 327,319 269,818
Cash at bank and in hand 15 504,234 594,780
831,553 864,598
Creditors: Amounts falling due within one year 16 (70,001) (182,562)
Net current assets 761,552 682,036
Total assets less current liabilities 851,609 863,082
Provisions 17 (173,569) (200,065)
Net assets 678,040 663,017
Funds of the charity:
Restricted income funds
Restricted funds 69,907 138,818
Unrestricted income funds
Unrestricted funds 547,401 463,467
Designated Funds 60,732 60,732
Total unrestricted funds 608,133 524,199
Total funds 19 678,040 663,017

The Financial Statements have been prepared in accordance with the provisions applicable to small companies according to Part 15 of the Companies Act 2006.

The financial statements on pages 18 to 40 were approved by the trustees, and authorised for issue on 20 November 2023 and signed on their behalf by:

......................................... Helen Glasson Chairperson and trustee

......................................... Frances Hutchinson Chairperson and trustee

The notes on pages 22 to 40 form an integral part of these financial statements. Page 20

BRENT CITIZENS ADVICE BUREAUX

Statement of Cash Flows for the Year Ended 31 March 2023

2023 2022
Note £ £
Cash flows from operating activities
Net cash income/(expenditure) 15,023 (18,992)
Adjustments to cash flows from non-cash items
Depreciation 7 90,989 92,825
Investment income 6 (2,280) (3,535)
103,732 70,298
Working capital adjustments
Increase in debtors 14 (57,501) (53,341)
(Decrease)/increase in creditors 16 (127,561) 14,895
Increase in deferred income 15,000 -
Charged/credited to SOFA (26,496) (11,718)
Net cash flows from operating activities (92,826) 20,134
Cash flows from investing activities
Interest receivable and similar income 6 2,280 3,535
Purchase of tangible fixed assets 13 - (1,979)
Net cash flows from investing activities 2,280 1,556
Net (decrease)/increase in cash and cash equivalents (90,546) 21,690
Cash and cash equivalents at 1 April 594,780 573,090
Cash and cash equivalents at 31 March 504,234 594,780

All of the cash flows are derived from continuing operations during the above two periods.

The notes on pages 22 to 40 form an integral part of these financial statements. Page 21

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

1 CHARITY STATUS

The charity is a company limited by guarantee, incorporated in England and Wales, and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.

The charity's registration number is 1049632 and its company registration number is 03091835.

The address of its registered office is: 270-272 High Road London NW10 2EY

2 ACCOUNTING POLICIES

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). They also comply with the Companies Act 2006 and Charities Act 2011.

Basis of preparation

Brent Citizens Advice Bureaux meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. The charity has adapted the Companies Act formats to reflect the special nature of the charity's activities.

The financial statements are presented in sterling which is the functional currency of the charity. Amounts within the financial statements are rounded to the nearest £1.

Going concern

The charity is dependent on the continued support of funders. The trustees believe that the charity will contine to receive support and accordingly consider that it is appropriate to prepare financial statements on a going concern basis. If funding was cut the trustees believe that the charity's activities, and consequently costs, could be reduced accordingly, and with the current level of unrestricted funds they believe that the charity could continue in operation at a lower level of activity for the foreseeable future. The financial statements do not include the adjustments that would result if the charity was unable to continue as a going concern.

In preparing the accounts, the trustees have therefore adopted the going concern basis.

Page 22

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Income

Donations and legacies income received by way of donations and grants is recognised when the charity is legally entitled to the income, certain of receipt and the amount can be quantified with sufficient reliability. Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the items of income have been met, it is probable that the income will be received and the amount can be measured reliably.

Income is deferred only when the charity has to fulfil conditions or the income relates to future periods.

Investment income arises from interest bearing bank accounts and is recognised on a receivable basis.

Funds

Unrestricted funds comprise accumulated surpluses and deficits on general funds which are available for use at the discretion of the trustees, in furtherance of the general charitable objectives.

Restricted funds are subject to specific restricted conditions imposed by the donors.

Deferred income

Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:

Investment income

All the investment income arises from an interest-bearing deposit account.

Expenditure

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Expenditure is recognised where there is a legal or constructive obligation to make payments to third parties, it is probable that the settlement will be required and the amount of the obligation can be measured reliably. All expenditure is categorised as expenditure on charitable activities includes governance costs and support costs. Governance costs include those incurred in the governance of the charity and its assets and are primarily associated with constitutional and statutory requirements.

Charitable activities

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Depreciation and amortisation

Depreciation is provided on tangible fixed assets, other than assets under construction, so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:

Asset class

IT & Communication Equipment Leasehold Improvements

Depreciation method and rate 25% per annum straight line 25% per annum straight line

Page 23

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Debtors

Prepayments are valued at the amount prepaid net of any trade discounts due. Accrued income and tax recoverable is included at the best estimate of the amounts receivable at the balance sheet date.

Trade and other debtors are recognised at the settlement amount due.

Cash and cash equivalents

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors

Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due.

Provisions

Provisions are recognised when the charity has an obligation at the reporting date as a result of a past event, it is probable that the charity will be required to settle that obligation and a reliable estimate can be made of the amount of the obligation.

Operating lease agreements

Rentals payable under operating leases are charged against income on a straight line basis over the lease term.

Pensions

Members of staff who joined prior to 31 October 2000 were eligible to join the Charity's defined benefit managed by the National Association of Citizens Advice Bureaux after the completion of a qualifying period of service. The scheme is a multi-employer pension scheme and it is not possible to identify the assets and liabilities of the scheme which are attributable to Brent Citizens Advice Bureaux. In accordance with FRS 102 therefore, the scheme is accounted for as a defined contribution scheme. Contributions to the scheme are charged to the Statement of Financial Activities as they become payable in accordance with the rules of the scheme.

Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method. Fixed assets other than freehold land are recorded at depreciated historical cost and all other assets and liabilities are recorded at cost which is their fair value.

Page 24

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

3 LOCAL AUTHORITY GRANT

Unrestricted
funds Total
Total
2023 2022
£ £
London Borough of Brent:
General Advice grant 373,978 325,783
Brent Advice Partnership 119,287 171,474
Total Local Authority Grants Received 493,265 497,257
Less Payments To Partners (49,495) (88,000)
Net Grant 443,770 409,257

4 GRANTS & CONTRACTS

Restricted
funds Total
Total
2023 2022
£ £
Clyde & Co 30,000 30,642
Brent Housing Management (Partnership) 6,554 26,217
Children's Centres 57,409 114,817
Park Royal Centre for Mental Health 23,000 23,000
Capitalise 80,993 70,791
Winter Warmth Project 98 600
Energy Advice 35,284 -
Universal Support 2,749 301,535
European Union Settlement Scheme 7,320 16,266
Trussell Trust 27,376 21,910
GLA - Cost of Living Advice 16,000 -
Total Restricted Grants & Contracts
Total Grants & Contracts
286,783
286,783
605,778
605,778
DONATIONS
Unrestricted
funds Total
Total
2023 2022
£ £
Anonymous Donations 1,115 999
1,115 999

5 DONATIONS

Page 25

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

6 INVESTMENT INCOME

Unrestricted
funds Total
Total
2023 2022
£ £
Interest receivable and similar income;
Interest receivable on bank deposits 2,280 3,535
NET INCOME/EXPENDITURE
2023 2022
£ £
This is stated after charging:
Audit of the financial statements 8,100 7,200
Depreciation of tangible fixed assets 90,990 92,825
Operating lease payments 23,985 28,600
123,075 128,625

7 NET INCOME/EXPENDITURE

8 TRUSTEES REMUNERATION AND EXPENSES

No trustees, nor any persons connected with them, have received any remuneration from the charity during the year.

No trustees have received any reimbursed expenses from the charity during the year.

Page 26

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

9 STAFF COSTS

The aggregate payroll costs were as follows:

The aggregate payroll costs were as follows:
2023 2022
£ £
Staff costs during the year were:
Wages and salaries 498,133 732,332
Social security costs 20,868 67,663
Pension costs (2,110) 30,047
516,891 830,042

The monthly average number of persons (including senior management / leadership team) employed by the charity during the year expressed as full time equivalents was as follows:

2023 2022
No No
General Bureau Services 11 10
Projects 3 9
Support 4 8
18 27

No employee earned in excess of £60,000 during the year (2022: no employee).

The charity considers its key management personnel to comprise of one person, the Chief Executive. During the year and the prior year this position was held by two individuals, with no overlap in periods of service. The total aggregate employment benefit for this role was £54,333 (2022: £55,596).

10 AUDITORS' REMUNERATION

2023 2022
£ £
Audit of the financial statements 8,100 7,200

11 TAXATION

The charity is a registered charity and as such is entitled to certain tax exemptions on income and surpluses on trading activities carried on in furtherance of the charity's primary objectives, if these profits and surpluses are applied solely for charitable purposes.

Page 27

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

12 ANALYSIS OF EXPENDITURE

ANALYSIS OF EXPENDITURE
Current year Staff Costs
£
Direct Costs
£
Governance &
Suppport
Costs
£
2023
Total
£
General Bureau Services 258,786 90,399 64,639 413,824
Projects 258,105 54,376 43,213 355,694
Totals 516,891 144,775 107,852 769,518
Prior year Staff Costs
£
Direct Costs
£
Governance &
Suppport
Costs
£
2022
Total
£
General Bureau Services 278,124 145,860 53,512 477,496
Projects 551,918 73,154 45,913 670,985
Totals 830,042 219,014 99,425 1,148,481
Support cost analysis 2023
£
2022
£
Staff travel cost 1,636 7,013
Printing, postage and stationery 671 2,367
Telephone and fax 5,808 6,560
Computer expenses 3,333 5,268
Office sundries 788 6,860
Insurance 598 5,874
Rent and rates 23,986 28,600
Light and heat 1,071 5,930
Water - 2,792
Premises and equipment maintenance 7,934 3,729
Cleaning - 272
Training cost - 95
Reference material 9,714 2,141
Membership fees - 7,851
Payroll charges 3,441 3,202
Bank charges 382 495
Depreciation - 3,176
Total support costs 59,362 92,225

Page 28

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Support cost analysis 2023
£
2022
£
Total support costs brought forward 59,362 92,225
Governance
Legal fees 30,380 -
Accountancy fees 10,010 -
Audit 8,100 7,200
Total governance costs
Total support and governance costs
48,490
107,852
7,200
99,425

13 TANGIBLE FIXED ASSETS

TANGIBLE FIXED ASSETS
IT & Leasehold
Communications Improvements Total
£ £ £
Cost
At 1 April 2022 84,539 358,595 443,134
At 31 March 2023 84,539 358,595 443,134
Depreciation
At 1 April 2022 82,790 179,298 262,088
Charge for the year 1,340 89,649 90,989
At 31 March 2023 84,130 268,947 353,077
Net book value
At 31 March 2023 409 89,648 90,057
At 31 March 2022 1,749 179,297 181,046

Page 29

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

14 DEBTORS

DEBTORS
2023 2022
£ £
Prepayments and accrued income 327,319 269,818
2023 2022
£ £
Funds received as agent 49,495 88,000
Funds paid as agent (49,495) (88,000)
Balances held - -
CASH AND CASH EQUIVALENTS
2023 2022
£ £
Cash at bank 504,234 594,780
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2023 2022
£ £
Trade creditors 1,012 -
Other taxation and social security 11,497 23,697
Other creditors 25,088 18,625
Accruals 17,404 140,240
Deferred income 15,000 -
70,001 182,562
2023 2022
Deferred income £ £
Deferred income at 1 April 2022 - -
Resources deferred in the period (15,000) -
Amounts released from previous periods - -
Deferred income at year end (15,000) -

15 CASH AND CASH EQUIVALENTS

16 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR

Deferred income comprises funds received by the Charity which relate to grants whose conditions for recognition are fully or partially unmet at the year end.

Page 30

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

17 PROVISIONS

PROVISIONS
Pension
contributions Dilapidation
provision provision Total
£ £ £
At 1 April 2022 112,065 88,000 200,065
Charged to the statement of recognised gains and
losses (26,496) - (26,496)
At 31 March 2023 85,569 88,000 173,569

18 ANALYSIS OF NET ASSETS BETWEEN FUNDS

Total funds at
Unrestricted funds Restricted 31 March
General Designated funds 2023
£ £ £ £
Tangible fixed assets 43,335 - 46,722 90,057
Net current assets 677,634 60,732 23,186 761,552
Provisions (173,569) - - (173,569)
Total net assets 547,400 60,732 69,908 678,040
Total funds at
Unrestricted funds Restricted 31 March
General Designated funds 2022
£ £ £ £
Tangible fixed assets 87,603 - 93,444 181,047
Net current assets 575,929 60,732 45,374 682,035
Provisions (200,065) - - (200,065)
Total net assets 463,467 60,732 138,818 663,017

Page 31

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

**19 ** FUNDS
Balance at 1 Incoming Resources Balance at 31
April 2022 resources expended March 2023
Current year £ £ £ £
Unrestricted funds
General
General fund 463,467 497,758 (413,824) 547,401
Designated
Repairs reserve 60,732 - - 60,732
Total unrestricted funds 524,199 497,758 (413,824) 608,133
Restricted funds
Children's Centres (14,525) 57,409 (57,409) (14,525)
Capitalise (385) 80,993 (80,993) (385)
Universal Support - 2,749 (2,344) 405
Brent Housing Management - 6,554 (7,621) (1,067)
Clyde & Co 1,972 30,000 (30,000) 1,972
Park Royal Centre for Mental
Health 6,728 23,000 (29,728) -
NCIL 93,443 - (46,722) 46,721
European Union Settlement
Scheme - 7,320 (7,320) -
London & Quadrant (968) - - (968)
WDP 968 - - 968
Winter Warmth Project 4,795 98 (950) 3,943
Trussell Trust - 27,376 (27,376) -
Catalyst Housing Brent 8,687 - - 8,687
Catalyst Housing - Ealing 167 - - 167
Brent Welfare Reform Project 2,354 - - 2,354
BAS4IL 145 - - 145
WPWP 1,128 - - 1,128
VSIF 524 - - 524
Veolia 5,402 - (5,402) -
Other 17,862 - - 17,862
Genesis Community Housing 8,545 - (8,545) -
BDIG 1,976 - - 1,976
Energy Advice - 35,284 (35,284) -
Cost of Living Advice - 16,000 (16,000) -
Total restricted funds 138,818 286,783 (355,694) 69,907
Total funds 663,017 784,541 (769,518) 678,040

Page 32

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Balance at 1 Incoming Incoming Resources Balance at 31 Balance at 31
April 2021 resources expended March 2022
Prior year £ £ £ £
Unrestricted funds
General
General fund 413,393 523,711 (473,637) 463,467
Designated
Repairs reserve 60,732 - - 60,732
Total unrestricted funds 474,125 523,711 (473,637) 524,199
Restricted
Children's Centres 6,001 114,817 (135,343) (14,525)
Capitalise 20 70,791 (71,196) (385)
Universal Support 3,137 301,535 (304,672) -
Brent Housing Management 1,101 26,217 (27,318) -
Clyde & Co (1,653) 30,642 (27,017) 1,972
Park Royal Centre for Mental
Health 6,728 23,000 (23,000) 6,728
NCIL 140,165 - (46,722) 93,443
European Union Settlement
Scheme - 16,266 (16,266) -
London & Quadrant (968) - - (968)
WDP 968 - - 968
Winter Warmth Project 5,595 600 (1,400) 4,795
Trussell Trust - 21,910 (21,910) -
Catalyst Housing Brent 8,687 - - 8,687
Catalyst Housing - Ealing 167 - - 167
Brent Welfare Reform Project 2,354 - - 2,354
BAS4IL 145 - - 145
WPWP 1,128 - - 1,128
VSIF 524 - - 524
Veolia 5,402 - - 5,402
Other 17,862 - - 17,862
Genesis Community Housing 8,545 - - 8,545
BDIG 1,976 - - 1,976
Total restricted funds 207,884 605,778 (674,844) 138,818
Total funds 682,009 1,129,489 (1,148,481) 663,017

Page 33

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Name of fund

Children's Centres

Capitalise

Universal Support

Brent Housing Partnership

Clyde & Co

Park Royal Centre for Mental Health

Neighbourhood Community Infrastructure Levy

European Union Settlement Scheme

Trussell Trust

Energy Advice

Cost of Living Advice

Personal Budget Service

London & Quadrant (L&Q)

Westminster Drug Project (WDP)

Winter Warmth

Catalyst Housing Brent

Catalyst Housing Ealing

Brent Welfare Reform Project

Description, nature and purpose of the fund

Generalist advice to parents with children aged 5 and under in the London Borough of Brent.

The provision of specialist debt advice to Brent residents.

Help to Claim project supports Universal claimants, up to the date of their first payment, to receive their full entitlement to this benefit.

The provision of money and debt advice to Brent Council tenants and leaseholders.

The provision of free honorary legal advice with the support of Clyde & Co International Law Firm.

Welfare benefits and money advice to inpatients of Park Royal Centre for Mental Health.

Refurbishment of the Brent Citizens Advice Bureau office which is included within fixed assets where the expenditure is considered capital in nature.

Assistance for vulnerable EU nationals in the Borough of Brent in supporting applications for leave to remain under the EU Settlement Scheme.

Provision of financial advice to help address the root causes of food poverty.

The provision of advice to people struggling with their energy bills and usage.

Funding for the delivery of crisis prevention and specialist casework for vulnerable Londoners.

Provision of support with personal budget to Universal Credit claimants.

Provision of money advice to L&Q tenants under their Pound Advice Project.

Provision of welfare benefits, employment and housing advice to clients of Westminster Drug Project.

Provision of financial suppport to those experiencing fuel poverty through donations made by patrons of the Tricycle Theatre and others.

The provision of money advice to Catalyst Housing tenants and leaseholders living in Brent.

The provision of money advice to Catalyst Housing tenants and leaseholders living in Ealing.

The provision of welfare benefits and debt advice to Brent residents directly affected by changes to the welfare benefits system.

Page 34

BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Name of fund

BAS4IL

WPWP

Voluntary Sector Initiative Fund (VSIF)

Veolia Genesis Community Housing Brent Disability Interim Gateway (BDIG)

Description, nature and purpose of the fund

The provision of debt and employment advice to people aged 18-64 referred to the office by Age UK Brent in order to promote and maximise the independence of Brent's older and disabled people through high quality accessible advice and guidance.

The provision of legal and welfare benefits advice to residents of the St Raphael's Estate, in addition to supporting them to manage their personal finances successfullly, as well as providing advice and to upskilling those living in Brent who are directly affected by the rolllout of Universal Credit.

Funding to improve the employability of local unemployed residents through volunteering.

Funding to allow local residents to clear domestic water debts (ended in December 2012).

The provision of money and debt advice to Genesis Community Housing tenants and leaseholders (ended March 2013).

Funding to deliver advice to disabled people and people with long-term limiting health problems.

The designated unrestricted fund "Repairs Reserve" relates to funds set aside to cover repairs and dilapidations commitments.

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Notes to the Financial Statements for the Year Ended 31 March 2023

BRENT CITIZENS ADVICE BUREAUX

20 PENSION AND OTHER SCHEMES

Defined benefit pension schemes

Citizens Advice ('the Principal Employer') operates a defined benefit scheme ('the Plan') in the UK which provides both pensions in retirement and death benefits to members. Pension benefits are related to the members' final salaries at retirement and their length of service at the date they retired or left pensionable service. The Plan closed to future accrual on 31 March 2008. The Plan also contains some money purchase AVCs and protected rights funds, which are not included in these disclosures.

In accordance with the schedule of contributions in force over the 2023/24 accounting year, the contributions to the Plan for the year ending 31 March 2024 are expected to be £2,579,000, which includes £2,279,000 towards the deficit and £300,000 as an allowance for administration expenses and all scheme levies. The 31 March 2022 valuation is currently underway and a new schedule of contributions will be put in place at its completion.

The Plan is a registered scheme under UK legislation. The Plan is subject to the scheme funding requirements outlined in UK legislation. The Plan is governed by the Plan's Trust Deed and Rules dated 4 April 2011. The Trustee is responsible for the operation and the governance of the Plan, including making decisions regarding the Plan's funding investment strategy (although they are required to consult the Principal Employer).

A full actuarial valuation of the Plan was carried out as at 31 March 2023 by a qualified independent actuary, based upon membership data as at 31 March 2022, allowing for assumed membership movements over the period from this date, and any material membership movements significantly different from those assumed (e.g. transfers out).

The most recent formal actuarial valuation of the Plan was as at 31 March 2019 and revealed a funding deficit of £68,501,000. In the recovery plan agreed following the valuation, the Principal Employer and other participating employers agreed to pay deficit reduction contributions of £2,279,000 per annum with the view to eliminating the deficit by 31 March 2037. The 31 March 2022 valuation is currently underway.

The liabilities of the Plan are based on the current value of expected benefit payment cashflows to members of the Plan over the next 60 or more years. The average duration of the liabilities is approximately 15 years.

The Plan is exposed to actuarial risks such as market (investment) risk, interest rate risk, inflation risk, currency risk and longevity risk.

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Notes to the Financial Statements for the Year Ended 31 March 2023

BRENT CITIZENS ADVICE BUREAUX

The major assumptions used by the actuary were (in nominal terms) as follows:

As at 31 As at 31
March March
2023 2022
% %
Discount rate 2.85 3.25
Inflation (RPI) 4.80 2.80
Revaluation of deferred pensions in excess of GMP 2.85 3.25
Pension in payment increases of:
- -
Discount rate 3 3
- CPI or 5% p.a. if less 2.85 3.25
- CPI inflation since retirement or 5% p.a. compound if less 2.50 2.70
- CPI or 3% p.a. if less 2.50 2.70
Commutation of pension for cash at retirement (% of HMRC maximum) 75.00 75.00

Assumed life expectancies on retirement at age 65 are:

Assumed life expectancies on retirement at age 65 are:
As at 31 As at 31
March March
2023 2022
Years Years
Current UK pensioners at retirement age - male 21 21
Current UK pensioners at retirement age - female 24 24
Future UK pensioners at retirement age - male 22 23
Future UK pensioners at retirement age - female 25 26

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BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

The assets in the Plan were:

Value at 31 Value at 31
March March
2023 2022
£ £
Multi asset funds 24,903,000 68,955,000
Structured Equity 35,116,000 27,488,000
Cash 726,000 5,771,000
Fair Value of Plan assets 60,745,000 102,214,000

The actual return on assets over the period was:

As at 31 As at 31
March March
2023 2022
£ £
Return on scheme assets (37,084,000) 5,301,000
Reconciliation of scheme assets and liabilities to assets and liabilities recognised
2023 2022
£ £
Present value of defined benefit obligation (111,169,000) (148,768,000)
Fair value of scheme assets 60,745,000 102,214,000
Defined benefit pension scheme deficit (50,424,000) (46,554,000)

Reconciliation of opening and closing balances of the present value of the defined benefit obligation

2023
£
Present value at start of year 148,768,000
Current service cost 832,000
Interest cost 4,074,000
Actuarial gains and losses (35,041,000)
Benefits paid (7,464,000)
Present value at end of year 111,169,000

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BRENT CITIZENS ADVICE BUREAUX

Notes to the Financial Statements for the Year Ended 31 March 2023

Reconciliation of opening and closing balances of the fair value of Plan assets

2023
£
Fair value at start of year 102,214,000
Interest income 2,801,000
Return on plan assets, excluding amounts included in interest income/(expense) (39,885,000)
Employer contributions 3,079,000
Benefits paid (7,464,000)
Fair value at end of year 60,745,000

The pension scheme has not invested in any of the charity's own financial instruments or in properties or other assets used by the charity.

The amounts recognised in profit or loss

As at 31
March
2023
£
As at 31 March
2022
£
Service cost - including current and past service costs and liabilities
- -
Service cost - administrative cost 832,000 771,000
Net interest on the net defined benefit liability 1,273,000 1,285,000
Total expense 2,105,000 2,056,000

Remeasurement of the net defined benefit liability (asset) to be shown in OCI

As at 31
March
2023
£
As at 31 March
2022
£
As at 31 March
2022
£
Actuarial (gains)/losses on the liabilities (35,041,000) (11,745,000)
Return on assets, excluding interest income 39,885,000 (3,240,000)
Changes in the effect of the asset ceiling excluding interest income - -
Total remeasurement of the net defined benefit liability (asset) to be
shown in OCI 4,844,000 (14,985,000)

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Notes to the Financial Statements for the Year Ended 31 March 2023

BRENT CITIZENS ADVICE BUREAUX

21 FINANCIAL COMMITMENTS

Total future minimum lease payments under non-cancellable operating leases are as follows:

2023 2022
£ £
Land and buildings
Within one year 28,600 28,600
Between one and five years 114,400 114,400
After five years 178,182 206,782
321,182 349,782

The total amount recognised as an expense relating to operating leases during the year was £28,600 (2021: £28,600).

22 LIABILITY OF MEMBERS

The Charitable Company is limited by guarantee and has no share capital. In the event of the Charity being wound up, the liability in respect of the guarantee is limited to to £1 per member of the Charity during the time they are a member, or one year thereafter, as stated in the Memorandum and Articles of Association. There is no one controlling party.

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