CROYDON YOUTH INFORMATION & COUNSELLING SERVICE UMITED Itimited by guarantee) Known as CROYDON DROP IN CDI COMPANY NO.. 03092355 CHARITY NO: 1049307 REPORT ANO AUDrrED ACCOUNTS for the year ended 31 March 2023 SARGENT & CO CHARTERED ACCOUNTANTS 219 Croydon Road Giterham Surrey CRI 6PH Cro don Youth Information & Counsellin Service Limited Status: Company Limited by Guarantee No. 03092355 incorporated on 17 AugLJSt 1995 Charity registration No. 1049307 The Companws governing document 15 Its Memor3ndum 2nd Articles of Association incorporated 17 August 1995. Secretary and Registered Offlce: Nicola Newman 132 Church Street Croydon CRO IRF Trustees: Mr. Roger King Ichairl Mrs. Anne Smith Ivice Chairl Mrs. Jill Keehan (Treasurer) Mr5. Janet Austin Ms. Rhianne Elle5ton Pascall M5. Carolyn RobinsorTr Mr. Alkan Shenyuz (resigned 12.9.20231 Mr. Basil Morris Ms. Chinela Chizea Iresigned 11.9.20231 Ms. Shannen Doherty Iresigned 9.8.20231 Ms. Renee Bond (resigned 1.5.20231 Chief Executive Officer: Mr. Gordon Knott Independem Examiner". Sargent & Co Chartered Accountants 219 Croydon Road Caterh3m Surrey CR3 6PH Banker5: The Co-operaiive Bank PIC 91 George Street Croydon CR9 3QT Solicitors: Streeter Marshall 74 High Street Croydon CR9 2U Cro don Youth Inforniation & Counselli Servlce Llmlted TTUStee< Report lor the year ended 31° March 2023 The Tn￿tees. who are also the Directors of the charftable company. present their annual Dlrertor5' Report together with the financial ststements of the charity for the year ertsding 31 March 2023 whlch are also prepared to meetthe requirements for a Directors, Report and accounts for Companies Act purposes. The financial statements comply WFth the Charitle5 Act 2011. the Compan￿5 Act 2006, the Memorandurn and Articles ofAssociation. and Accounting and Reporting by Charlties: Statement of Recommended Practice applicable to Charities preparing their accounts in accordance wlth the Flnancial Reporting Standard appticable in the UK and Republic of Ireland IFRS1021. Our purpose and actlvltles The objects of the charitsble company are the advan￿mertt of education, the furtheran￿ of health artd relief of poverty, dlstre$5 and sid(ness of young people in the community of Croydon and the surrounding areas In attordance with ts Memorandum and Articles of Association. The trustees confimi that they have referred to the euidante contaSned in the Charity Commission's general guidance on Public Benefit when revlewing their obiettlves and activities and in the planning of future activities. They have also considered the guidan￿ 'Public Benefit- Running a Charity IPB21'. tt is the judgement of the trustees that actNtties In pursuit of the above objertives fully meet the Publlc Benefit tesi which they have kept in mind in planning prograrnmes for the charity. In dellvering Servi￿$ and In the appointment of staff, volunteers and Trustees. the charliy operates a strict pollcy of no discrimination on any ground5. iew for the Y ActlvSties. Achievements and Perforniance A remlnder flrstly from the indlviduals with whom we have worked this year of why we do what we do... °It was just what I needed, Someone to tolk to ondsomeone who would Ir5ten. It wos very helpful." .1 hovefound Wfrys to help cope with trrtain problems thor lfvce, ond Ifeelmore confident obout being able to shore how lfrel.- -1 developed confldence within myself und the motivation to creure the life I wantfvr myself. I t7m very pleased that l secured port time employment. Thonk you so much againfOre¥eryth1n￿ you've changed y lrfefor the better ond mode me See my Innerstrength." "I hove leornt to be kind to me ond listen to what I soy oboutmyself, which is to toke core of me. A big thank you ond I really appreciote you being in my life." .1 have gained confidence. Ifeel a lot happier und relaxed obout myself ond being oround other people. Thank youfvr helping mefind o better woy to understand me and my outssm.- "My counsellor made mefeelsafr ond ok to talkfreely. My behoviourhos changed, l stoy in Closs, und I t7m not beinp sent out of lesson5. 15mile o lot more ond I'm notso quick to orgue." "It mode rneftel better t7t7d overcome my emotion5. 1 had50meone to tolk to t7ndfelt safv in the room. The courtsellors ore very conng $0 I would recommend it to afriend." Cro don Youth Jfifomiation & Counsellin Seniice Limited Trustees. Report tor the year ended 31° Ma￿h 2023 As a proud Charlty and independent Voluntdry Sector Organlsation, CDI continues to live and breathe in response to meet the fluctuating needs of local children, young people and families. This yearfs attlvltles continue to be inextricably entwined and influenced by the post-pandemic fallout, the t0￿h economic landscape and the realities of sustsining se￿, family and community in 2023 Britain. The Trustees extend our 5in¢erest thanks and deepest respect for the work in which all our staff are engaged. Prfftdples h>r our work We Continue to believe in a compassionate. creatNe and persorKentred approach to Ilfe where the offer of a genuine relationship is centrèl to the success of any relationship. We are sceptical of a single 'diagnosis' or a judgement on a presenting issue. We are tommitted to a big-hearted. holistic response to individua15 that is well awa￿ of the socloeconomic, 5yStemic inequaltttes and discrlmination that hugely impact on our beneficiaries. Based on a belief in 'dolng wlth, not 'doing to, our committed workforce of pzid and volunteer colleagues tries to rnake sure we offer an honest and stable presence whlch responds the best we can to the needs ofthe local comrnunity. Chlldren and Young People are Central On ground level we are still evidencing the effects of more than a decade of austerity measures, dlsas5embly of youth service5. embedded and rising discrimination, welfare beneftt reform, Insufficien% housing Stock and still no true parity of investment in Children's Mental tlealth. And yet. in spite of this, and often In overt opposition to these issues. individuals continue to explore their own thoughts. feellngs and the options open to them in order to live as fully as POS5ible given the circumstance5 that surround them. We remain committed to come aEong5ide them for as long as tt takes to help make a difference. Our service5 are delivered through the following teams: o Advice & Rights Advocacy Care For Croydon Collectlve Counselling in the Communty Counsellin8 in Educational Settings Mental Health SupportTeam Outre&ch & Talkbus Parent Infant Partnership o The Young People's Team ifllorklng wlth Chlldren. Young People and Familles I the data and feedback from our activities Continues to be published in our quarterly Whole Service Monltoring Repfjrts with a summary provided in our Annual Review. The ottivities detailed below remain central to the achievement of CDI'S aims and objectives. Advlce & Rlghts Advocxy Led by Jacqui Henry. the Advice & Rights Advocacy servtce (A&RAI works with chlldren, young people and families who present with issue5 that on the surfrdce a￿ of a practical nature however we continue to evidence that every individual brings with them connected concerns around thelr emotlonal well- being. Cro don Youth Information & Counsellin Service Limited T￿￿te￿ Report for the year ended 31 Marth 2023 The main presenting i55ues thls year were housing insecurity, pre55Ufes on the family unlt. School exclusion, learning difficulties, unemployment. disabillty and benefit advice with another recorded rise In anxiety, low mood. anger, bullyin& domestic violence and stres5. The number of consultation5 offered rose agaln on lastyearto over 650 with 99% of appointments attended. The main sources of referral were Self, Social Care. Schools, GPS. vla the intemet and from other CDI projects. 72% acce55ing AR&A were female. 23% maleand 5% identifylngas otherwhilst our8ME communitieswere represented byover87% of cllents In thÈ caseload. We used our Advice Quality Standard accreditatlon to help fom a local voluntsry sertor Advice SeTvlces Alliance with Citizens Advice. MIND. South West London Legal and Age UK to come together In the effort to try to maintsin everyone's service provision and funding levels. We benefited from a £5k grant from the Council's Household Support Fund which we have carefulty used over the year to purchase school uniform5, children's shoe5 and essential white goods for families. Care For Croydon Collectl¥e Tanya Wallis and Rhona Kenny lead this b￿n￿nthlY online forum which was born in the pandemic and continues to flourish a5 a unique offer that has now gone national w¢th its audience. Set up initially for the workforce we In￿te parents. carers. foster carers and adoptive parents to join us. The purpose being to share good practice, opinions and experiences. After beginnlng the yearwith a presentation from Janice Jenner at Hunrosa entitled 'Sleeping Difficulty- a new pandemicf we focused on 'Meet The Author, events and hosted Eugene Ellis, Aileen ￿leyne. Mick Cooper and Jeanine Connor who each presented thoroughly engaging opp)rtunities for colleagues to spend their lunch hour online wtth us. Counsellln8 In the Community for I￿25 year old5 The stark headline here is that we saw an unparalleled 77% rlse In referrals which is compounded by the fatt that this is the second year running this ha5 ctturred. As a result, our waiting time from inltial assessment to coMmen￿Ment of counselllng has unavoidably llayed around 18 weeks. Over 5(10 referrals We￿ received, over 35CQ sessions y￿re offered with 85% of young people in counselling aged under 18. 61% identified as female, 32% male and 7% identified as non-binary or other whllst 62% were from a BAME heritage. We continue to offer a 'blended approach of face to face. phone and online although more young people are asklng for face to tace meetings and we will be movin8 back to offer face to face appolntments for Inltial assessments by Autumn 2023. We delivered our community counselllng servFces with a team of volunteer counsellors. a new CBT Prattitioner trainee, pald counsellors and Clinical supervlsors. Following the refurnishing of one of our rooms as a Sensory Room we followed through on evidence we had colletted about the neèd for better trainlng and awarenes5 of Autism so we worked with Autism specialist, Mark Wallis, to self-publish a booklet in March 2023 named 'A For Autism. which we have made freely avallable to young people. parents, carers and professionals. Cro don Youth Infofmation & Counsellin nitce Limite Trustees, Report lor the year ended h20 Tk number of chlldren referred to us from CAMHS now acc£sunts for an average of 60% of our totsl referrals whilst other referral source5 tr￿Ude setf, GP5. families & friends. Social Care. Sthools and Adult ental Health Services. ICIX of young people a55es5ed for counselling a￿ Children Looked After or Care Leavers and the main presenting issues this year continue to be anxiety. anger. 5elf-harm. suicldal ideation, low mood, sleep difficulty. panic attack5, family relationships and self-esteem. Counsellln8 In Educational Settin Our colleagues in educatlonal settings continued to accommodate us on slte and we maintained ccunselling servlce5 at St. Nicholas, Hards Primary. Elmwood Juniors. Ravensbourne Secondary School and Oasls Academy Shirley Parlc. We look forward to continuing to work with these settings and with our new commission at Forest Academy in Shrublands from September 2023. n our schoo15' serv1tt5 we counselled over 160 children and young people in Primary, Secondary and Special Schools with 72% from a BME heritsge. offering over 21XIO session5. The feedback we receive from young people indicates they continue to appreciate being able to occess an independent, therapeutic service that is on-site. The maln presenting concerns forthese children were anxiety, family and peer relationships, bereavement & E055, self-harm, low mood, anger and school-related issues. Th? Mental Health Support Team Followlng the su¢ce55ful bid to NHS south West London Cllnical Commissioning Group. with our voluntary sector partner, Off The Record, in 2019 we have built on the foundation5 of Wave 2 to expand the delivery into Wave 6 from January2022. In January 2023 we added a Systemlc Family Practitioner trainee and a Children5 Well-Being Practitioner trainee to the existing team of 10 CDI 5tsff who delivered seNices to 14 Primary & Secondary schools whilst the partnership overall engaged with 28 Croydon sch¢Jols in total wlth a remit to reach a school population of 16,000 chlldren and young people. As the threat of Covid-19 began to re￿de further thls year we were able to Bet on slte more frequently to work with children. young people and their pa￿Ets/Carers. we saw over 10(10 individual young people {49% female, 50% male and 1% transgeftderl with 60% from BME tommunities whllstthe main presenting issues for all genders were anxiety, behavioural Issue5, low mood and self-harm. Cro don Youth Inforniatlon & Counselli Seryice Urnited Tr1￿ Report for the year ended 31" March 2023 Outreach & Talkbu5 We continued to build on the freedom and less restrittion in our movements 4nce Covid as the Outreach Team sought to support the needs of thè communty emerging post pandemlc. We were pleased to be able to recruit arid confirm in post the new Outreach Manager Clinton Waller and the new Deputy Outreach Manager. Sonia Garnett-the Trustees sincerely thank the outgoing Manager Angela Ben-Arie for her incredible work over a long perh)d of time to establish the Outreath servlce in Croydon. We are glad that she 15 re-joining the Senior Leadershlp Team havin8 been successful at inter¥iew for the new post of Learning & Development Manager. We moved into Year 3 of the Young Londoners proJect which saw the team on 51te in sthoo15 offerlng mentoring and life skills support for young people and diretting them into diverslonary 8ctivities, Our financial support from Church Tenements, Children in Need, National Lottery Reaching Communlties and Garfield Weston gave the team necessary 5tsbilty to enable us to S￿￿ssfUllY bid for flnancial support from South West London NHS Integrated Care Board and expand our repertoire. This meant we were able to launch three SiEnificant Outreach projects this year whlch were Go Further Go Higher Iworklng with emotionally vulnerable 16-25 year olds transitioning between secondaryltertiary education, apprenticeship5 or returning to the Borough from University), Safe Spa (working with NHS A&E Emergency Departments to come alongside 10-25 year old5 who are at risk of self-harming or sukidal intentl and Help Is At Har￿ which is a parentlcarer phone helpline open 12-6pm every day to support adutts to support their children- 07592 037 042. We are a150 pleased to announce that following a suctrssful joint bid with Off The Record we will be launching a new 21 month initiatlve to work with the Croydon Custody sU￿e in April 2023. The team settled into their new base at Ramsey Court which offered us office space, a meeting room and a space for tsce to face appolntrnents. Thi5 year Talkbus delivered over 650 sesslon5 01rt and aboLrt in the Borough and supported over 4400 individua15, 82% of whom were aged between 10-25 with 50% identifying a5 male and s￿ female and the proportion of young people accessing Talkbu5 from BME communitles thls year belng 69%. The remalning balance of the footfall was made up by parents, carer5 and professionals who aC￿sS the Talkbus looking for support for young people with whom they live, support or work. The main issues presented th55 year were Low Mood. Stress, Suicidal Ideatlon, 5elf-Harm, Relatlonshlps, Personal Safety, Healthy Livlng, Sexual Health. School. CareeT5/Education, Bullwn& Hous1￿ Self Esteem and looking for General Infomiation, Advice & Guidance. We look forward to taklng delivery of the newFy-built Talkbus which will be named Lorn, afterthe loss of our colleague In February 2022, and which we anticipate will be In action from August 2023. A contlnued posiilve outcome thi5 year has been the work that ainton Waller, Outreach Manager, and therapist Durim Dogani. have done with Shpresa. a charity 5UPPOrting young Albanians, and we continue to make funding bids to 5UPPOrt our work with this great organisation. Cro don Youth Inforniation & Counsellin Service Limited Trustee5' Report for the year ended 31" March 2023 After commissioning the build of a new Talkbus at the end of last financial year we took delivery of the new. more eco-friendly vehicle on 28 July 2023 and this Is a very positive investment in our charity as this is a very visible and active community resource. Wth reinvigorated leadership from Sonia Garnett and Jess Walker the Young People's Team is on the rise and we were successful in obtaining a commission from the NHS to lead on a Borough-wide project to bring together all the Young People's Participation Groups into an umbrella partnership so we look forward to reporting on the success of that next year. Parent Infant Partnership PIP works In partnership with the Local Authorivs Early Help & Childrerf5 So¢lal Care service to deliver early interventions and support Servi￿ to mothers who are pregnant, tathers and families who have babie51children up to 2 years old. During this financial perfod our tearn has artively worked with over 50 families with good OLrtcomes and feedback from the families. Due to the intensity of the work we are alongside families for, on average, over 8 months. "My PIP Keyworker hos re(plly been on omozino help andshe hos reolfy helped me improve my confidence ond porenting skills.. Therapeutic Services Manager. Juliet Lecointe mntinLEd to lead the team which continued to be staffed tth two therapists, two keyworkers. a clinical supervisor and Nadine Blackwood. our CDI Administrator. .1 am more comfortoble and confident to be o motherond able to communicate with my children ond enjoy them. Thi$5ervice ￿ o life5t7ver.° The PIP House buildlng was fully opened for Eariy Years. service delivery duringthe day and continued to offer counselllng for 10-25 year olds in the evenings. The contrart for the servlce delivery wlth the Local Authority is in place until 31.3.24. We have recorded thls year that the main presenting Lssues for the familTe5 a￿SSIng our 5eTvice have been Parental Confidence, Parental Mentsl Heatth, Isolation, Low Mcm￿, Emotlonal Social & Behavloural issues Anxiety and Domestic Abuse with a ever present. significant number of safe8uarding concern5 and a high number of the children bein8 Children in Need. The sources of referrals for both teams came from Adult Mental Health. MFdwifery, Social Care, Health Visf(ors and the Local Authorlvs Early Help services. "Very grateful to our PIP Therapistfor the woy they conslstentfy50ught to moke 5UPPOrt ttvoiloble to both porents ond to toke time to seek out and understand thefvtherf5 peTspectlve.- Cro don Youth Inforniation & Counsellin Service Limited Tn￿ee< Report for the year ended 31" March 2023 Fundlng and Posts The Board of Trustees wlll support the current programme of dÈlivery and stafl team; funding reviews are undertaken reEularly and new applications will be made in accordance with the chariVs Business Plan. Funds for the year 2023124 have been identified and contracts that are due to conclude are addressed appropriately wtth new fundin8 applications written wherever and whenever possible. Delay in securing these new ftinds will continue to be discussed and revlewed by the Board of Trustees with a vlew to using funds from the chartys unrestricted reserves. Needs will continue to be identified by the staff deliverin8 the distinrt servkes in consultation with the young people and parenVcarer5. and tsrgeted applications will continue to be made to support all our Services. Durlng thls year the charws artlvFtbes werefunded by grantsfrom and servlce level agreement5 wlth: London Borough of Croythn ILA) L4 & CCG/ICB Joint Commission of Counselling & IAG (Open Access) NHS South West London CCG/ICB (Children's & Adult Service51 NHS Mental Health Investmet)t Standard CYPIAPT/NHS Health Educatlon England Children in Need Church Tenements Trust Garfield Weston National Lottery Community Fund Croydon Relief in Need G￿ater London Authority (Young Londoners Fund) We are extremely grateful for the support that has been provided from these funders because without the support of all our funders none of this is possible. The Trustees would also like to sincerely thank the indlvlduals and church groups who also contribute in supporting us Wlth financial donations and with their time and sharing of experien￿. Stafflng and Volunteers The Trustees welcome this OPPOrtunlty to thank its dedicated workforce who consistently go above and beyond. As a voluntsry sector service. we understand the key role that volunteer5 have and how much you contribute to the sUPPOrt of local services. In return we hope to see volunteers gaining experience which can helps them gain self-confldence in their capabilities and ernpower them to join the workforce. access paid employment 3ndlor engage in meaningful activf(v. Our impact and outcomes are documented in our Quarterly and Annual Reports that are distributed throughout the year to commissioners and other interested parties. We are satisfied that our staff continue to do their ￿MOSt to perfomi to the best of their abilities and to carry out their duties with integrity and commitment Cro don Youth Information & Counsellin Service Llmited Trustees, Report for the year ended 31* Marth 2023 Into The Future Agaln this year we have 'punched above our wei8hY as we strive to improve Servi￿ delivery and respond to gaps that frequently open up in the provision of support for the local communtty. HciveveT, these efforts come with a price attached and we have recognised thls by commissioningan Employee Assistance Programme, our psychologically-ir)formed stsff suNey WeThrive, offering a salary increment and c05t of Ilving Dne-off payment. bl-morrthly Learning & Development Team Days and offering a yearly Residential Retreat for stsff and volunteer5. In pra¢tlcal terms we have continued to embed better awarene55 and practice around Equality. Diversity & In¢luslon, commissioned the build of a newTalkbus. secured income forall the projects. recruited more IAPT trainees and a new Learning & Development Manager. grown the reach of The Nlcola Boswell Memorlal Fund. publlshed 'A For Autism, and sustained all our delNery with no loss of projects or Staff. We now need to consolidate and retain our current Position. finish the build of the new websr(e and focus on better marketlng and publicity for the charity. Our natural optimism 8nd creativity is frequently challenged and we have to be realistic about matching capaclty to the increasing demand on us whilst maintaining our self-care. We will Con￿nUe to pursue compassionate and socially-just models of delivery via our collaborations and partnerships in the pursuit of ourjointly-held ambitions and aspiration5. Cro don Youth Information & Counsellin Service Limlted Trusteeg Report for the year ended 31" March 2023 Flnanclal Revlew The financlal management of our agerKy is very important to us all and we have great transparency in how and where ourfunds are directed. At the end of this year, our reserves tot311ed £627,397, of which £1,379 were restricted in use, The reserves comprise £512,259 held In our bank accounts. £91,334 invested In fixed assets and a surplus of debtors over creditors of £23,804. Our income for the year was £l.572,155 a 16% increas@ Dver last year and our expenditure was £1,541,843. 27% more than last year. As a result, we made a surplus for the year of £30.312. This surplus will be used to fund activitie5 in 2023124 and to deal with additional expendlture in dirert connection to post-covid recovery strategie& As a charity we o)ntinue to be very efficient in the use of our fund5. This Is due In part to the time and commitment of our Treasurer, Jlll Keehan, who assisted and supported the CEO- Gordon Knott and our Deputy Director. Nicola Newman. Jill's overview of our financial capabilities and rtsks continues to be invaluable to the senior management team and Board of Trustees. We record thanks to Jill and Nicola for the efficient manner In whith our records are maiirtalned. Reserves Pollcy The management committee have established a policy whereby the unrestricted funds not invested In tangib5e fixed assets (the 'free reserves'l held by the charity should be between 3 and 6 month5 of the resources empended. which equates to between £385.460 and £TAO,920. As at 31st March 2023 the accounts show general unrestrirted reserves fjf £238,5811£472,359 when designated funds, excluding £62,325 committed to the purchase of the new Talkbus. are included). The flgure of £472,359 represents 3.7 months of last yearf5 expenditure. The 803rd of Trustees have decided to allocate some of the unrestricted funds to deslgnated projects to ensure the continued existence & expansion of the charlty. It has been recommended that if the agencvs unrestricted reseNe5 fall below £llXJ.IX)Q then an emergency meeting of the funding groLbP and the Board of Tntstees should take place to discuss immediate action. Our reserves are Tevsewed regularty. so that the Board of Trustees can declde on the approprlate use of our reserves. The Treasurer and CEO examine ways of ensuring that there Is appropriate 'contingenc fundln8 to support timfrbound projerts. Trustees The Trustees of the charltable company during the year and up to the date of signing thls report are listed on page I The Trustees. as members of the charTtable companyi undertake to contribute to the company £1 in thÈ event of the company being wound up and having debts and liabilities which It cannot meet from Its assets. io Cro don Youth Information & Counsellin Service Limlted Tw5te& Report the year ended 31" Mar¢h 2023 Structure, Governance & Management Goveynlng Document Croydon Youth Inforni*ion and Counselling Service Ltd is a prlvate tompany limited by guarantee governed by its Memorandum and Articles of Association. ￿ is registered as a tharity with the Charity Commission. Appolntment of trustee5 A5 set out In the Articles of A55ociation the chair of t￿ trustee5 is r￿rninated by the membership and Board of Trustee5. The trustees have the power to c(wpt further members to fill specialist roles. The trustees also have the power to appoint further trusrees throughout the year, which numbers should not exceed one thlrd of the total number of trustees. At eath general meeting all trustees retire and may be reappointed. Further trustees may be elected rf recommended by the existlng trustees, and after written notice. I members are tlrtulated with invitations to nominats trnstees prior to the AGM, advising them of the retiring trustees and requestlng nominations for the AGM. When considering co-opting trustees, the Board has regard to the requirement for any speclalist skills needed. Tnfstee Induction and training New Trustees undergo an induction meeting with the Chair and CEO to brief them on their legal obligat￿onS under charity & company law. awarene55 of the rM)tet)tial tor conflict of interest and the Charlty Commission gL¢idance on public benefit.- and to Snform them of the content of the Memorandum nd Articles of Association, the committee and deasion-making processes, the business plan and recent financial performance of the charity. During the induction they are invlted to meet key employee5 arid other trustees. Trustees are encouraged to attend internal and appropriate externol training events where these will facilitats the undertaklng of their role. L*ganlsatlon The Board of Trustees administers the charity. The Board meets bi-rnonthly and there is a su committee covering Flnance & General Purposes. wh￿h meets bl-monthly. A Chief Executive is appointed by the trustees to manage the day-to-day operations of the charity. To facilitate effective operations. the Chief Executive has delegated authority. within temis of delegation approved by the Trustees, for operational matters including finance, employment and development. The salary of the clief executive is determined by the Trustee5. Utilising voluntary 5ertor pay scale5 as guldance. Risk management The Trustees have 3 rlsk management strategy whlth ttjmprises: bl-monthly r￿QW of the princlpal rbsks and uncertaintSe5 that the charrty turrently faces, and the establishment of poliues, Systems and procedures to mitigate those risks identifled in the annual revlew; and the implementation of procedures designed to minimise or manage any potentlal Impact on the charity should those risks materialise. li Cro on Youth Inforniation & Counsellln servi￿ Limited Trustee< Report for the year ended Mar¢h 2023 Thls work ha5 identified that financial 5U5tsinability is the major financlal risk for the charty. The London 8orough of Croydon was a princlpal funder of the charitys actiwities and its current financial situatlon continues to be a matter of cOn￿rn. This has prompted us to seek funding from other sources and we have been successful. in maintsining our current servtce delivery as well as nurturin8 newer projects, most particularly the Mental He3￿h In Schoo15 Team. Financial sustainability is consistentlythe major risk for the charFty. A key element in the management of financial rlsk is a regular review of available funds to settle debts as they fall due, regular review of the bank balances. and active monagement of debtors, and creditors, balan￿5 to ensure there is sufficient working capltal. The Covid-19 global pandemic, climate change, energy and cost of living agendas continue to refocus us on non-financlal risks and we have responded accordingly to retlett these in our operational & strategic procedures and protocols. Other non-finanaal risks. especially the health and we￿are of our workforce, ènd including operational concems in otsr external SeThI￿ delivery. are monitored and addre55ed as appropriate. statement of Trustees Responsibilltles The Trustees (who are also directors of the charitrdble compony for the purpose5 of company lawl are responsible for preparing the tru5tees' and financial Statements in accordance with applicable law and United Kingdom Accountlng Standards (United Kingdom Generally Accepted Accounting Practi￿1. Company law requires the trustees to prepare financial staternents frjr each financial year which give a true and fair vlew of the state of affairs of the charitsble company and of the incoming resources and appllcatlon of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, th@ trustee5 are required to". al select suitable accounting policie5 and apply them consistently: b) observe the methods and principles in the Charities SORP; c) make judgements and estimates that are ￿asOnable and Pfudent. dl 5tste whether applicable UK accounting standard5 have been followed, subjett to anv departures disclosed ènd explained in the financial statements- el prepare the financial statements on the going concern basis unle55 rf( is inappropriate to prèsume that the charltable company will contlnue In operation. The Trustees are responsible for keeping adequate accounting records that disclose with ￿asonable accuracy at any time the financlal wsition of the charttable company. and which enable them to ensure that the financial statements comply wf£h the Cornpanie5 Act 201￿. They are also responsible for safeguarding the assets of the charitsble company and hence for taknng reasonable stsps for the prevention and detethon of fraud and other irregularities. The Trustees are responsible for the malntenance and integrity of the corporate and financial informatlon Included on the charitabSe company's website. Legislation in the United Klngdom governing the preparation and dissemination of financial statements may diffEr from legislation in other juri5dlttlons, 12 Cvo don Youth Enformation & Counsellin Servlce Limited Trustees, Report thè yeor ended 1ST Marth 2023 Statement as to disc105ure to our audltors In 50 far as the Trustees are aware at the time of approving our Trustees, annual report: there is no relevant avdit information of which tFk mmpanvs auditor is unaT•vare, and the Trustees individually have each taken steps that he/she/they are obllged to take as a dlrettor in order to make themsehjes aware of any relevant audit information and to establish that the companys auditor is aware of that information. Th15 report has been prepared in accordan￿ with the small companleg regime under the Companies Act 2006. Approved by the 803rd on 19 September 2023 and signed on its behalf by: R. Kin& Chalr 13 don Youth Inforn?atTon & Counsellln Service Limited Inlkpendent Audltorfs Report for the year ended 31" Mar 2023 Oplnlon We have audlted the ftnanclal statements of Croydon Youth Infonnation & Counselling Servlce Llmitedlthe 'charitable companVI for the year ended 31 March 2023 whith comprise the statement of financial actlvities lincluding income and expenditure accourtl, the balance sheet and notes to the financial statements, indudlng signrflcant accounting policies. The financial reporting framework that has been applled in their preparation i% applicable law and United Kingdom Accounting Standards, includlng Financial Reporting Stsndard 102 The Financi(71 Reportlng Stondard appllcable in the UK and Republic of Ireland Iunlted Kingdom Generall¥ Atcepted Accounting Prarttcel. In our opinlon the financtal Statements: give a true and fair vtew of the state of the charitsble companTrls affairs as Ot 31 March 2023, and of Its Incoming resources and application of resources. induding its income and expenditure, for the yearthen ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice- and have been prepared in accordance wtth the requirements of the Companies Art 2006. Basls for O￿nIon We condutted our audit in accordance wlth Intemdtional Stsndards on Audlting {UKI IISAS IUKI) and applicable law. Our responsibllities under those Standards are further descrlbed in the audrtor resp)nsibilit5es for the audit of the financial statements sertion of our rewrt. We are independent of the ¢haritable company in actordance with the ethical requirements that are relevant to our audit of the financial statements In the UK, including the FRCS Ethical Stsndard and the provisions available for small entities, and we have fulfilled our other ethical responsibiltties in accordan￿ wrth these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provlde a basis forour opinlon. CotKluslons relatlng to golng concern In auditirig the financial statements, we have concluded that the trustees, use of the going concern basi5 of accountlng in the preparatlon of the firtancial statements Is approprlate. Based on the work we have performed, we have not identified any material uncertaintle5 relating to events or conditions that, indlvidually or collertively, may cast significant doubt on the charitable company's abillty to continue as a going con￿rn for a period of at least twelve morrths from when the financial statements are authorfsed for issue. Our responsibilities and the responsibilities of the trustses with respect to going Concern are described in the relevant sections of this report. 14 Cro don Youth Information & Counsellin Service Limited Independent Audltorfs Report for the year ended 31" arch 2023 Other Information The other infomatlon comprlses the informatlon included in the trustees annual report, other than the financial statements and our auditorf5 report thereon. The trustee5 are responsible for the other information contained within the annual report. Our opinion on the flnancial ststement5 does not cover t￿ other infomation 3nd, except to the extent othe￿iSe explicitly stated in our report, we do not express any form of assurdllce conclusion thereon. Our re5pon5ibility is to read the other inforniation and, in doing so, consider whether the other informatlon Is materially inconsistent with the financlal Statements or our knowledge obtained In the course of the audit or othenvise appear5 to be materially misststed. If Identify such material incon51Stencies or apparent materlal misstatements, we are required to determine whether this gives rise to a material misstatement in the financial ststements themselves. If. based on the work we have performed, we condude thatthere is a material mi55tatement of this other information. we are required to report that fact. We have nothing to report In this regard. Oplnions on other matters pres¢ribed by the Companies Act 21X>S In our opinion, based on the work undertaken in the course of the audit: the information glven in the trustees, reFX)rt (incorporating the director5. report) for the financlal year forwhich the financial ststements are prepared is conslstsnt with the financial ststements,. and the dSrectorg report included within the trustee< report has been prepared in accordance with applicable legal requirements. ljlatters on whlch we are required to report by ejtceptlon In the light of the knowledge and understanding of the charitsble company and its environment obtained In the course of the audit. we have not identifted material mi55tatements in the directors, report included within the trustees, report. We have nothin8 to report in respect of the following matters in relation to which the Companies Act 2006 require5 US to report to you if. in our opiriton: adequate and proper accounting records have not been kept. or retums adequate for our audlt hive not been received from branches not visited by us" or the financial ststements are not in agreement with the accounting records and returns; or certain disc105ures of trustees. remunefation specFfied by law are not made; or we have not recelved all the infomiation and explanations we requlre for our audit; or the trustees were not entitled to prepare the finanaal ststements In accordance wlth the small companie5, re8ime and take advantage of the small companies, exemption in preparing the trusteeg report and from the requirement to prepare a 5trateglt re[￿rt 15 on Youth Infomiatlon & Counsellin Service Limlted Independeftt Audltorfs Report for the year ended l March Z023 Responslbilhies of trustees A5 explained more fulfy in the trustee￿ responsibilities siatement, the trustees (who are also the dirertors of the charitable company for the purposes of company lawl are responsible for the preparatlon of the financlal staternents and for being satlsfled that they give a true and tsir view, and ft)r such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparin8 the financial statements, the trustees are responsible for assessing the charitable companV5 ability to continue as a going concem. disclosi￿ as applicable, matters related to going concern and using the going concern basls of accounting unless the trustee5 either intend to liquidate the charltable company or to trase operatlon5, or have no realistic 8￿rnatIve but to do so. Auditor respon$lblllties for the audlt of the flmnclal statements Our objectives are to obtsin reasonablé assurance about Whethert￿ financial statements as a whole are free from material misstatement, whether due to fraud or error. and to issue an auditorfs report that includes our opinion. Reasonable assurano is a high level of assurance, but is not a gu&rantee that an audit condLtcted in accordance with ISAS {UK) will always detect a material misstatement when It exlsts. Misstatements can arise from fraud or error and are considered material if. individually or In the aggregate. they could ￿asOnablY be expected to Influence the economic decisions of user5 taken on the ba515 of these financlal ststements. Irregularities. includlng fraud. are instances of nonr twetve month5 from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserve5 for the charity to be able to continue as a going concem. lill Fund aecountln Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general oblectlve5 of the charlty. Designated funds are unrestrirted funds eannarked by the trustees for particular purposes. Restritted funds are subjett to restrlctions on their expenditure imposed bv the donor or through the temis ¢fan appeal. min urces All Incoming resources are Included in the 5tatemeftt of financial actlvitle5 when the charity is entitled to the income and the amount can be quanttfied with reasonable accuracy. The following specific policies are applied to partlcular categories of income.. Voluntary income 15 reoived by way of grants. donations and gifts and is included in full when receivable. Donated se￿l¢e5 and fadlwties are included at the value to the charity where this can be quantified. The value of 5eryio5 provided by volunteers has not been included in these accoynts. Income relating to next year, received in the current year. is deferred to the next year. Investment income is Included on an accrua15 bèsis. Income from charitable attivities includes income rerngnt5ed as earned la5 the related good5 or services are provided) under contract. 21 Cro on Youth Inforniatlon & Counsellin Service Limlted for the yw ended 31 Maffh liv) Resources ex Expenditure is acmunted for on Bn accnjal basls as a liability 15 incurred. Liabilities are recognlsed as soon as there is a legal or construttive obligation committing the charity to the expenditure. Expendlture includes any VAT which cannot be fvlty recovered, and is reported as part of the expendrture to which it relate5. Costs of generating fur￿$ comprise the costs associated with attratting voluntary income Charitable expenditure comprises those costs incurred by the charity in the dellvery of its artivlties and ser¥lces for its beneficFaries. It ir￿Ude$ ky)th costs that can be allocated dlrectly to such attlvltie5 and those costs of an indlrect nature necessary to SUPPOrt them. Governance costs indude those costs associated with meeting the constltutional and statLrtory requirements of the tharity and include the independent examiners fees and Costs linked to the Strategic management of the charity. AII costs are allocated between the expenditu￿ categories of the 5tstement of financial Bctivities on a basi5 designed to reflert the use of the resource. Costs relating to a particular actlvity are allotrdted directly others are apportloned on an appropriate basls. Iv) Fixed assets Tangible fixed a55ets are ststed at Cost less accumulated depreciation. The cost of mlnor additions or those costing below £1.51XI are not CaPFtali5ed. Depreciation is provided * rate5 calculated to wrlte off the cost of each asset over its expected useful lrfe. The rate5 used are as follows: motor vehltle5 and equipment computer and office equipment Improvement5 to premi 10 years 4 years 8 years Trade and other debtors are ￿cOgnised at the settlement amount due after any trade discount offered. Prepayments are fdlued at the amount prepald net of any trade discounts due. {vii) Cash at nka in hand Cash at bank and cash in hand inclLKles cash and shorttem highly liquld investments with a short maturity Df three months or less from the date of acquisitron or opening of the deposit or similar account. {viii}Credltors and rovisions Creditor5 and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligatson can be measured or estÈmated reliabty. Creditors and pmvisions are nomally re¢oBnlsed ar thelr setdement amount after allowlng for any trade 22 Cro don Youth Infomiation & Counsellin Se￿Ice Limited ot¢s to the accounts for the year ended 31 March 2023 Rentals paid under operating lease5 are tharged to the statement of financial attivities on a Straight line basis over the lease temi. Ixl Penslon costs Pension contributions are charged to the statement of finanaal attivitles a5 they fall due. Employees of CDI joined the 8ovemmenYs v40rk based pension scheme in 2017118. This is defined contribution scheme. Contributions are expensed as they become payable. Ixil Financial Ins ruments The trust only has financial assets and financial liabllitles of è kind that qualify as basic finan¢lal Instruments. Baslc financial instruments are initially recogni5ed at transattion value and subseqLtently measured attheir settlement value. Ixiil ud ents and k source5 of stimation uncertaln In the application of the comp3nV5 accounting polic￿5. the trustees/directors ère required to make judgernents, estimates and assumptions about the carrying amount of assets and liabilities that are not readlly apparent from other $our￿s. The estimates and associated assumptions are based on historical experien￿ and other factors that a￿ considered to be relevant. Attual results may differ from these estimates. The estimates and underlying assumptlons are revlewed on an ongoing basis. Revisions to accountirkg estimates are recognised In the period In which the estimate is revised where the revislon affects only that period. or in the period of the revlsion and future periods where the mi5ion affects both current and future periods. 23 Cro don Youth Infomiation & Counselli SeThice Limlted N¢)tes to the accounts for the year ended March 2023 Legal status of the dMYlty The charity Is a private company limited by guarantee. Incorporatèd in England & Wales, and has no share capital. In the event of the charity being wound up. the liability in rèspett of the guarantee Is limited to £1 per member of the charity. Voluntary Imorne T¢)tsl Total funds 2022 funds funds 2023 Gmnts Church Tenements Tru BBC Children in Need lack Petchey Foundation Rellef in Need National Lottery Garfleld Weston Miscellaneous grants 12,0(Ki 12,OC(I 29,379 1.882 15,8CQ 28,452 16,797 12.050 9,986 15,000 9,946 29.379 1.882 15,000 DDnutlons andglft5 120 12,676 12.796 7.176 Totsl 71 The charttsble company benefits greatly from the invofvement and enthu5i85tlC 5UPPOrt of its many volunteers. In accordants with FRS102 and the Charities SORP IFRS1021, the economlc contrlbution of general volunteers is not recognised in the accounts. 24 Cro don Youth Infonnation & Counselli servi￿ Limited Note5 to the accounts for the year ended 31 March 2023 Inc(vne from chayltable artlvltles Total Total funds 2022 Restrfcted Un￿trfCted funds funds 2023 Invoiced sewices LBC- Open Access Youzh Access- Equal Acce55 ifb Mind LBC Parent Infant Partnership IPIPI NHS SWL CCG Wave 2 & Wave 6 MHST L8C & CCG Young Londoners Fund LBCCommunity fund NHS CYP- IAPT local Transformatton Fund NHS CCG Safe Space NHS CCG Here to Help Mentsl Health Standard Investment fund NHS SWL CCG Seasonal Crisis funding NHS SWL Website & database upgrade LBC- Waiting List Reduttion grant Go Further, Go Hlgher Mental Health Investment Standard Fund Miscellaneous income 142,044 150.th 142.044 150.C¥)O 105,428 150.000 19,146} 69,068 S9.786 235,694 48,128 60,000 50,472 133,255 63,488 45,008 350,332 48,128 45,008 350.332 48.128 60,000 51.576 195,897 63.488 53,083 10,971 84,0 S1,S76 195,897 63.488 53,083 10,971 84.000 84,000 20,000 43.227 20,000 21,859 70.029 10,000 43.164 89,044 10.279 43.164 89.044 10,279 Total 1,461.014 1,461,OL4 1,235,288 Cro don Youth Inforniation & Counsellin Senjice Limited Notrf to the accounts for the year ended Iblarch Z023 S Expendlture on ¢haritable artlvities Charftable Governance Fundralslng costs Total 2023 Totsl 2022 Annual report and AGM Provision for disputed invoice Bank charEes and Interest 8ooks and pUblica￿onS Bosv4ell Memorial fund Caterlng Computer 5UPPOrt o)sts External training provlders Consulrancy and professlonal fees Household Support Fund Insurance Light and heat Datsbase upgrade costs Membership lees and subscrlptions Miscellaneous Outreach team expense5 Payroll bureau fees Employee asistance programme Audit fee Rent and water rote5 Premises expenses Pensions Salaries and employers NIC Supervision Training Stationery and postage Talkbu5 fuel Talkbus expenses Telephone Travel, accommodation & parking Recruitment fees Volunteer expenses Webslte, rebranding and publicity Young People's Team Legal fees 1,179 1.179 1,73e 156 156 8.408 10,262 3,942 16,830 16.640 21564 122 317 2,952 1,025 21.756 90Q 30,871 10,262 3.942 16A30 16.640 16,146 5,418 3,924 7.326 1.515 6.479 1.038 1.913 9.124 3,924 7.326 1,515 6,965 1,038 1,913 9,124 900 6,250 19.008 15,067 54,375 1,254,154 21,434 15,761 7.037 2,265 4,915 17,046 7,403 3,741 797 270 50 3,422 5.229 315 6,911 2,179 8,229 5,100 20,202 20,252 40,614 962,441 16,303 11,731 9,514 1,246 2,052 16.521 3,104 4,346 1,099 3,685 290 3,443 19.008 15.067 54.042 1,243.537 21A34 15.761 7.037 2,265 4.915 17.046 7.403 3.741 797 270 50 333 8,891 1,726 1.517.5 16.653 7,630 1,541.843 1.216,240 Expenditure on charitable activities was £1.534.21312022.' £1,209,205) of whlch £1,462,832 was unrestri¢ted12022.' £1,151.0181 and £71,381 was restritted12022: £58,187). 26 Cro on Youth Information & Counsellin Servlce Llmited Pdotes to the accounts for the year ended 31 March 2023 6 Net incomel{expenditureJ for the year This is stated after charglng: 20 2022 Depreciation Operatlng leases- property Auditors fees 18,5t)O 6.250 14,500 5.100 7 Staff cost$ and numbers 2023 Staff costs were as follows.. Salaries and wages Employers NIC PensiDns- Defined contribution scheme Irrecoverable statutory maternity pay J.149,116 105.038 54,375 891,995 69,804 40,614 Total 1,308,529 I,Cl)3,055 No employee received emoluments of more than £60.C￿<2022: Nil) The number of full-time and part-time employees at 31 Marth 23 was as follows: No. Central Counselling Outreach Youns peoplgs team Wave 2 MHST Iformerfy Trailblazer) CYP- IAPT Advocacy pip 16 16 Total 46 Trustee remunemlon and related partles No trustees received any remuneration or expense5 during the year {2022: Nill No trustee or other person related to the charity had any personal interest in any contrart or transaction entered into by the charity during the year12022: None). Key rnanagement personnel of the charr(y, recerved totsl remuneration, Including penslon contributions and employers Nl of £69,05212022- £64.107.1 27 Cro on Youth Informatlon & Counsellln Servlce Llmited Note5 to the accounts for the year ended 31 Mayth 2023 Tanglble flxed assets Improvements to Complrte and offlce ment Vehkle Total At l April 2022 27348 120.709 16.024 164,681 Additions 43,675 43.675 At 31 March 2023 27.948 164,384 16,024 208.356 Accumulateddewedrtlon At l April 2022 Charge for the year At 31 March 2023 27,948 73.050 16,024 117,022 27948 73,050 16,024 117,022 Pdetbook value At 31 Marth 2022 47.659 47.659 At 31 March 2023 91￿34 91,334 Tangible fsxed a55ets are used for dirett charitable purposet The addition to vehicles represents the second in5talment dew5it for a new Talkbus. As the new Talkbus was not delivered to the charity bv 31.3.2023, no depreciation has been diarged. 10 Debtors 2023 2022 Trade debtors Prepoyments and other debtors Other debtors 115.751 102,333 235.499 11.644 Total 218.084 247,143 Cro don Yo￿(h Information & Counsellin Service Umited lJotes to the xcounts fur the year ended l March 2 11 Credltors: amounts falllng due wlthln one year 2023 022 Taxation and 50cial securlty Accruals and other creditor5 Deferred income 44,567 48,713 ioi,000 38,553 114.352 Total 194.280 152.905 Deferred income brought forward Amount released in year to Income from charitable arti¥ities AmoL¢nt deferred in year 114,352 104,034 176,4351 1104,0341 63,083 114,352 Balance as at 31.03.2023 lo1,￿0 114,352 Deferred funds relate to services not yet provided. Analysls ol net a5sÉts between funds General Desl8nated Re#ri¢