Age UK Waltham Forest Annual Report and Financlal Statements 31 March 2023 Ch2ri1y Regislrauon Number 1048212 CDtnpany timited by Guarantee Regislralion Number 02334459 IEn9land and Wales) Conlents Reports Refer8n￿ and admini8tratNe detalls Chairfs introducllon Trustees, report Independent auditorfs report 27 Flnanclal statements Statement of financial activtb'es 31 Balance sheet Statement of cash flows 33 Principal accounting polic4es Notes to the financial ststements Ag• UK Waltham Forest Annual Report and Financial statements for the y8ar ended 31 March 2023 Pageli Referenco and administrative details Trustees Debbie Ladds April 2022-March 2023 Nancx O'Brien Barry Coidan Jeffrey Blav Graham Forsdyke Richard Frgitaq Pauline Martindale Yvonne O'sullivan Emma Tozer Chief Executive Arlene Williams Finance and Personnel Administmtor Carolxn Stiles Reception and Office Assistant Christine Baleson Project Suoport Helen Bigham Communitv Fundraiser Eleanor Jèwell Activities and Social Media CTrordinaior Emma Pajari1la￿v0lUnIeer Recruitment Co-ordinator Eric Callow Project &Jpport Infom￿1￿￿ and Advice Manager Social Prescribino Link WoTker Adrninisiralor, Information and Advi Befriending Manager Befnendins Co-ordinator Chair Vice Chair I'Resiqned November 20221 Honorarv Treasurer I'Passed awa June 20221 Stsff In9rid Ambrose Carol Moy Harriet Simmons Susan John Emma Lèvine Beverley. Raison Corazon Callow Angela Jordan Errol Barrett Befriending Administrator Community ServirEs Manaier Nail Care Technician HelLat Home Support Worker David Hale Veterans Co-ordinator Alistsir Martln Veterans Cowordinator Emma Tozer Arcountant 1048212 Company. Number elikwalthamforest.or Waltham Forest Resource Hub North, 58 Hall Lane, Company Secretary Charity Number Website Registered Address Rlcca Bunda 02334459 Auditor Bankers CAF Bank, 25 Kings Hill Avenue, Kings Hill, Wesl Malling9 Kent ME19 4JQ CCLA. 1 Angel Lane, London EC4R 3AB Investments Age UK Waltham Forest Annual Report and Financtal Statements for the year ended 31 March 2023 Page12 Chairfs Introduction I'm pleased to present the annual report lo you for April 2022 to March 2023. As you will see in this report, we continue lo be both busy and productive, especially now the main challenges of Covid19 have receded. Our dedicated team of staff and Voluntee￿ have done a fanlasb'c job in supporling thousands of older people in Wallham Forest during the year. I continue lo be both proud and amazed at what we achieve as a local chanty and I know the skill and care shown by ourbrillianl team of staff and volunteers led by our Chief Executive, Emma Tozer is second lo none. You will see what we have achiev￿ as you ￿a￿ I want to make mention of Graham Forsdyke who this ￿pOrt. The stsff team and hund￿d$ of passed away in June 2022. Graham was 8 Injstee volunteers make a huge difference as they gu￿e, and keen supporter of ours along with his partner. advise and support older people in Waltham We remember and give thanks for that and send Forest. Alongside our important wre services such our best wishes to his pather. as Information and Advice and Befn'ending, we have increased our fa￿-tO-faCe semces including This is my last report lo you as l rnove lo Sussex lo footcare services, walking football classes, walknng be closer to relatives. tt's been brilliant lo be your groups, seated yoga dasses and in partnership chair in recent years and I want lo end my report by th Age UK Enfield, our Veterans project Saying tral none of what we do is possible without conts'nues lo thrive. Data shows that we supported the people who give their time and energy to our 5,223 older people during the year. hanty. So, a huge pe￿onal thank you to our amazing volunleers, our brilliant slaff team, the We continued to use our reserves lo further our greal ￿aniSatIOnS we pather with and of course, missKJn of reducing soaal isolation by employing my fellow trustees. more staff to develop and deliver more seNces lo support Ihe most vulnerable in our community. This Your support makes a wl drfference to older continued lo be an important decision for our people in Wallham Forest every day. With trustees and ensured we used some of our everyone working together we help thousands of reserves in an appropiiate way when demand for older people in our Borough atthe point where they our semces was high. You will see this in the need suppo¢ adwce, friendship or help. That is financial section of this report. something we should all be proud of. Thank you alll Debbie Ladds, Chair Age UK Waltham Forest Annual Report and Finandal Statement5 lor the ytar ended 31 March 2023 Page13 Trustees, report The Trustees present their report logelher with the financial statements of Age UK Waltham Forest I'Age UK WF, or'AUKWF'I for the year ended 31 March 2023. The report has been prepared in accordance with Part Vlll of the Charibes Act 2011, and constitutes a director5, report for the purpose of Gompany18gislatson. The financial slal&m8nts hav8 been prepared in accordance with the accounting pdicies sel out on pages 3410 38 of the attached financial stalernenis and CoM￿Y with the charitable company's Memorandum and Articles of Association, applicable laws, the Companies Act 2006 and A¢¢ounting and Reporting by Chari118s.' Stslement of Recornmended Practice applicable lo charities preparing their accounts in accordance wth the Financial Reporting Stsndard applicable in the United Kirodom and Republic of Ireland {FRS 1021. The company is ostablished for charitable purposes. Ils principal object is to improve the quality of lrfe of all older adults in the London Borough of Wallham Forest. This objective is fuffilled through providing direct $8rvi¢es, raising awareMss of and representing the needs and wshes of older adults, and participation in IDinl initiatives with slatutory authorities and non-govemmenlal organisations. Age UK Waltham Forest Annual Reporl and Financial Statemènts for thè ytar ended 31 March 2023 Page14 GOVERNANCE, STRUCTURE AND MANAGEMENT Governance Age UK Wallham Forest is constituted as a company limited by guarantee (Company Regislration Number 02334459 (England and Walesll and is a charity registered for charitsble purposes with the Charity Commission (Charity Registration Number10482121. Liability of the members In the event of the charitable company ￿Ing wound up during the period of membership, or within the year following, company members are required lo contribute an amount not exceeding £1. Trustees The Truslees of the charitable company constitute the directors of the Charity for the purwses of the Companies Act 2006 and Dlher company legislation. Details of the Trustees who served during the period of report and up lo the date of approval of (his report are provided within the reference and administrative inlormalion al page 1. Trustees, rÈsponsibiliti¢$ The Trustees Iwho are also directors of Age UK Wallham Forest for the purposes of company lawl are sponsible for preparing the Trustees, report and financial slalemenls in accordance with applicable law and United Kingdom Accountsng Standards (United Kingdom Generally Accepted Accounting Practice). Company law requirès the Trustees to prepare financial statements for eadTr financial year which give a true and fair view of the stale of affairs of the Charity and of the incoming resources and application of r8sources, induding the incoffie and expenditure, of the Charity for that period. In preparing these financial slalements, the Trusteès are required lo.. • select suitsble accounting policies and then apply them consistently,. + observe the rnethods and prinaples in Accounting and Reporb'ng by Charities.. Statement of Recommended Practice applicable lo charities preparing their accounts in accordance wrth Financial Reporting Stsndard applicable in the United Kingdom and Republic of Ireland {FRS 1021. • make judgements and estimal&s that are reasonable and p￿￿ent. • stale whether applicable United Kingdom Accounting Standards have been followed, subject to any material departures disdosed and explained in the financial statements., and • prepare the financial slalements on the going eoncem basis unless il is inappropriate to presume that the Charity will continue in operation. The Trustses are responsible for keeping proper accounting records that disclose with reasonable accuracy at any lime the financial position of the Charity and enable them lo ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets Df the Charity and hence for taking reasonable steps for th8 prevention aThJ detection of fraud and other iiregulaiities. Age UK Waltham Forest Annual Report and Financial Stat•m•nts for the year •Thdod 31 March 2023 Page15 Each Of the Trustees confimis thal: • so far as the Trustee is aware, there is no relevant audit infomalion of which the Charitls auditor is unaware- and • the Trustee has taken all the steps that helshe ought to have taken as a Trustee in order to make himselflherself aware of any relevant audit information and to establish that the Charity's auditor is aware of that infomiation. This confirmation is given and should be interpreted in accordance with the provisions of s418 of the Companies Act 20[￿. The Trustees ale responsible for Ihe maintenance and integrity of the corForate and finana81 infom)alion included on the charitable company's website. Legislation in the United Kingdom goveming the preparation and dissernination of fi'nancial ststements may differ from legisSation in oth8rjurisdictions. Key Management Personnel The overall responsibility of Age UK Waltham Forest ultimately lies with the Twstees who meet on a quarterfy basis. Day-to-day management of the Charity is delegated lo the Chief Executive who reports lo the Trustees on a formal basis al each Trustees, meeting and regu5arly throughout the year on an ad hoc basis. No Trustee receives any remuneration or payment in re5pecl of their services as a Trustee. The Chief Executive receives a monthly salary which is sel by the Trustees after having reference to other charities. particulady Age UK charrties and other organisab'ons (with similar obje¢ts to Age UK Wallham Forestl of a sirnilar size. Working with other organisations Ag8 UK Waltham Forest is committed to collaborative working in furtherance of its aims. At a Ic￿1 level, Age UK Waltham Forest seeks lo work dosely vAth Waltham Forest Council and North East LoThJon Inl8graled Care Board, both formally and infomially, in reprosenling the needs and views of older adults, in the development of policy, and in the monitoring of its im ￿ementatiOn. Ordinarily the Twslees meet on a quarterly basis lo review progress, discuss issues and agree strategy. Age UK Wallham FDresl also works with a wide variety of other organisalions including Citizens Advice Wallham Forest and HEET (Home Energy Efficiency Training Ltd) and with other local Age UKS ￿ere we can mutually extend our reach lo support more older people, during this financial year Age UK Enfield and Age UK Waltham Forest have continued to partner to provide a Veterans Support se￿1￿ across both boroughs. Age UK East London, Age UK Redbridge, Barking and Havering and Age UK Waltham Forest share the same Integrated Care Board footprint and recognise the importance of joint working lo provide older people in these areas responsive services, therefore the three organisalions and have agreed to worf( in partnership lo respond to need. As a member of the Age UK Federation, Age UK Wallham Forest lakes part in a number of regional and natf)nal initiatives and campaigns. Age UK Waltharn ForÈst Annual Report and Financial Slatements for the year ended 31 March 2023 Page16 Risk management In line wth the requ1￿mgnt for Trustees to undertake a rtsk aSSessn￿￿t exercise and report on the same in their annual report, the Trustees have looked at the Tisks the Charity ¢urrenlly laces and have r&viewed the measures already in place, or needing lo be pul in place, lo deal with them. The Trustees have identified five main risk areas for the Charity- Governance- ensuring Trustees are sknlled and have the kno￿edge they require through involvement in the development of Age UK Waltham Forest, including the provision of infomialion lo enable informed decisions. A r8V18w of govemancg tskès place regulady to 8nsur8 that Ag8 UK Waltham Forest's g0veMan(￿ is fil for purpose for both partnership Wofking and future contracts. Finance- Age UK Waltham Foresl continLJes lo seek new ways to ensure the Charity's suslainabilty while meeting the needs of older people and carers in an area of increasing deprivation. Staffing- retaining key stsff by regularfy reviewng their tems and conditions, providing training to devel¢]p their skills and involving them in the development of the organisalion. The willingness of stsff to be flexible and lake on naw projects has contribLJled significanlly lo the success of Age UK Waltham Forest as has our continued focus on holistic and individualised services for older adults. Premises- As reported previously, il is understood that the Council still plans lo close the premises where the Charity's offices are located. We have now been informed in writing that il will not ask us to leave the building wilhoul enabling us lo lo¢ate suitable altemative accommodatr)n in Ihe Borough. Until su¢h time as replacement accommodation is located, we have been offered a lease until 2027- the lease agreement itself is currently being finalised. The Counal recognises the important work we do and the need lo have accessible space lo support older people in our Borough. The Trustees and the Chief Executive continue lo monitor this situation closely lo ensure that the Charity has suitable premises for its work. Changes in policy and legislation - Agè UK Waltham Forest r£)nlinues lo respond to changes in local and national policy and legidation as they affect the volunlary sector and the provision of health, SDcial care and other seryices. In summary. the Trustees have assessed the major risks lo which the Charity is exposed, in paiticular those relating to the specifi¢ operational areas of the Charity and its finances. The Trustees believe Ihal by monilonng reserve levels, by ensuring controls exist over key financial systems, and by reviewing the operabonal arrangements and business risks faced by the Charity, they have established effective systems to mitigate the idenlffjed risks. Age UK Waltham Forasl AnThual Report and Financlal Statements lor the year ended 31 March 2023 Page17 The impact of the charity's operations on the environment Wo recc4Jnise the impact of our operations on the 8nvironment- a number of miligalion measuos have been in plai% for many years e.g. in 2021 we moved to a new IT system and the redundant computers were either given to local schools or recycled through an appropriate carrier rather than going to landfill. When purchasing fvmiture and equipment we choose used rather than new as our first oplKJn. We use sensor lighting in our hub, auto.hibemalion of laptops after 5 minutes of inactivity and ensure equipment is lumed off al night and not left on standby., We recycle paper, cardboard, plastics and inklloner cartridges. These measures have enabled us lo move from weekly to fortnighlly waste collections reduung the need for diesel powered lorries lo visit us by 50010. Wherè il is feasibl& to do so. we are maintaining online meetings to reduce the need lo travel. We are limited as to the suppliers of our gas and electricity as these are provided by the landlord (the local authority). We have applied for an inde￿ndent Eco-Audil to examine wheTe we can further reduce our envtronmentsl footprinl and the results will be pr8sented to s13ff and Trustees in August 2023. ACTIVITIES AND SPECIFIC OBJECTIVES Age UK WaNham Forest aims lo improve the quality of life for older adults and their carers in Waltham Forest by providing direct services, campaigning for the nghls of older people and older carers and parkncip8ting in partnership working with ststulory authorities and non-govemmental organisalions. Age UK Waltham Forest's Memorandum and Artides of Associab'on enable the provision of s8rvic£s lo all adults when appropriate. Age UK Wattham Forest is an equal opportunibes organisab'on that welcomes the diversity of the Waltharn Fowsl comrnunity. When selling the objectives and planning the work of the Charity for year, Ihe Trustees have given consideration to the Charity Commission's general guidance on public benefit. The activities of Age UK Waltham Fowl a￿ described below. Age UK Waltham Forest Annual Report and FSDanclal Statements for the year ended 31 March 2022 Page18 Our mission The object fDr which Ihe charity is established is Yo promote and enhance the w&ll-b&ing and quality of life of all olderpeople in Wattham Forest, lo help make later lif& a more fvlfilling and enjoyable experience and to supportpeople especially at thos& points in life when the right help can make a sAgnifiGanl diffefftn¢e" Our Services Volunteering Inforrnation and Advice The organisato)n has a uniqu8 abilty to meet this missh)n through having developed strong connections and credibility locally, as well as having membership of Ihe Age UK England ASs￿lation nationally, prowding Ihe organisation and its members with a voice in national and regional inilialives and campaigns. Befriending and Social Groups Vvinler Wamith We aim to create a cufture which.. is deady cenlred on the needs and aspirations of older adults, their car8rs and their diverse communities. is constantly striving lo become a centre of excellence., welcomes feedback., is characlerised by innovation and creativity., works as part ol a collaborative local system.. enables seNice users and the general public lo influence the providers of services. Exercise Classès Digital Indusion Working with other organisations We work with a wide variety of organisations on initiatives. These include: Citizens Advice Waltham Forest HEET- Home Energy Efficiency Training London Borough of Waltham Forest Age UK Enfield () Fool care HandyFerson Help al Home Shopping and Presaiption SeNices Social PreScrib1￿j Veterans Support Age UK Waltham Forest Annual Report and Financial Statements lor the year ended 31 March 2023 Page19 Volunteering Age UK Wallham Forest is proud of ils volunteer We recruit volunteers in many different ways induding workforce. Without our fabulous team of leaflet drDPS, adverts in local papers, online via vijunleers, we could not carry out th8 work that volunteer recruilmenl siles, social media and we do. Wort(ing alongside staff, they bring a al reciuilmenl fairs. wealth of experience, a valuable and objective We can never repay the dedication, nor thank our viewpoint and a wide range of skills lo the many volunteers suffiaenlly for their greatly valued and varied tasks which they perform. These range contributions. from prowding Befriending Services., form-filing for our Infomialion and Advice Service., helping at OUT Walking Football,. shopping for vulnerable adults, through lo leaching computer skills, as well as stsffing our front desk and Ma￿ng our offices a warm and welcoming place for all that visit us. 382 volunteers provided 29,627 hours of support We continue to wotk a large number of volunteers, this year we operated with a ratio of 382 vdunleers lo 23 employed stsff. A9è UK Waltham Forest Annual R•port and Financial Statement$ for the year ended 31 March 2023 Page 110 Informalion and Advice Service Our team of dedicated staff and volunteers provide free, confidential and independent infomation on a wide range of subjects. Drop-in Service. Clients Can access ourservice once a week, held in Priory Court Community Centre in Walthamslow. The drop-ins are held on Wednesdays only. We have seen 311 people delivering fortn filling and benefit calculations, all complex enquirr&s are referred lo the main office in Chingford. In particulai we sp8ciali58 In.. Welfare Benefits advice for those who are pensionable age, including benefit checks lo work out rf they are entitled lo means tested and disability benefits and assisting people lo We continue lo provide our Infomialion and Advice complete daim foms such as Attendance service vilh an increase of fa¢e-lo-face Allowance, Personal IndeFendence Payment appointments in Wallhamslow and our main office lorms and on-line benefits such as Council Tax in Chingford. We have noticed an increase of Support, Discret'onary Housing Benefil and referrals for Attendan￿ Allowance Benefit where Housing Benefit. dients who already re￿1ve th8 dayts'me care ra18 Social Care lo help people identify care and are now in ne8d for the n￿hl-tIme rate which support services appropriate lo their needs, means that they are in need for more care support accessing adult services and advising and throughoul the day. completing home adaptslion forms, grants fr>r whrte goods and fumilure, small repai￿, and There has also been an increase of clients that we digitsl conneCtic￿S and financial support for have assisted to apply for Attendance Alowani unexpected bills. after leaving hospital from surgery for hip or ￿e Local Community advice for older people on replacements, heart surgery and also all forms of the services, support group, activities and demenb'a. concessions available locally. This yearclienls have continued to paylheir energy Our service indudes-. bills which have increased approximately fourtimes Information guides and factsheels on a vAde their monthly rate, from £35 per month to £140 per range of subjects affecting older people and month. This has been challenging for some of our those who care for and support them. dienls to pay for their shopping, rentlmortgage and Face lo face office appoinlmenls. We ask that Other bills. dienls contact us lo arrange an appointment rather than 'dropping in, so that we can ensure The Household Support Fund helped clients by thallhey will be seen wrthouthamng to wail and granting an extra £200 to cover some bills OT that we can tell them alx)ul any documentation shopping through difficult months. However, in a that we would need them lo bnng alotYJ lo the short period of lime the Household Support Fund appoinlmenl. slopped, so we have successfully applied for grants Home wsits. For dients with coM[￿eX issues, lo pay off energy bills, helped iwo dienls move their disabilf(ies, bedbound or PK)use bound. who fumiture and belongings lo their new homes and cannot get to an outreach appoinlmenl. purchased three fridges and a cooker. Aye UK Waltham Fortst Annual Report and Financial Staternents lor the year •ndgd 31 March 2023 Page 111 This year we have listened lo people considering We h8ve completed 311 benefft calculations where moving lo sheltered housng from th&ir family clients were able ID apply for Housing Benefit, hornes that they can no longer maintain due lo Council Tax Support, Pension Credit Savings and increase(I hous8hold bills. We have been able to Pension Credit guarantee. Our service was discuss their options and helped with applwrYJ for accessed by 1153 people, 3901. less than 2021- Sheltered Housing. 2022. Legal enquires also increased where clients The main categories of enquiies were.. wanled to find oul more about managing their money. In particular Power of Attomey, wher8 individuals hav8 been diagnosed with mild dementia and want to appoint someone to ensure their deasions are taken fomard. We also provided infomalion about Inheritance Tax, Pension Tax and Paying for Care support al home. 1. Benefitslfinan 2. Energy Bills 3. Power of Attorneyiwills 4. Consumer R￿hIS 5. Blue Badge, Taxi Card, Dial-&ride 6. Social Activities During the year we successfully achieved £1,122,51 of extra welfare benefit income for older people in Waltham Forest. This daimed income can improve their quality of life, maintain independence and support local services. In 202&2024 we lTr)k forward to continuing lo provide our dropin service al Pmry Court Community C8nlre. 1,153 individuals We claimed were advlsed on £1,122,51 2,426 rnatters In previously unclaimed benefrts Age UK Waltham Ft>rest Annual Roport and Financlal Slaiements lor the year endpd 31 March 2023 Page112 Just Connect Befriending Service This year has seen big changes for the We are almosl entirely back lo face-l(Fface visiting Befriending setvice. We have been able to now, hawng gradually phased out the telephone start holding some in*erson events for the befn'ending we inibaled al the stsrt ofthe pandemic. older people we befriend and providing lifts to Just a few older people are still so ne￿ou$ about and from the events. We've also seèn a Covid, that they prefer to only have phone calls, siynificant increase in the level of severity of while a few had become so fond of their phone need amng the people being referred lo us. befriender that they have continued with them, More of the people referred to us have complex despite being offered an in-persDn visilDr. We were needs, including dementia and mental illness. delighted this year lo support some of the older people lo gel out of their homes and attend events. In 2022123 we received 156 new referrals from 16 of our service users and 26 befnenders, wde range of SoUr￿s, This is a reduction attended our Platinum Jubilee Garfen paty in from the nurnber of new referrals we received June. 36 olderpeople and 24 befrienders attended in 2021122, trrtjt this has lo be balanced against our 818ck Hislory event in October. the increasing severity of need of those being referred lo us. 46 people were on the wailing At 311312022 we had 241 befrienders. 87 new lisl for befriending as al 311312023. voluntsers started during the year, but 71 volunteers left, Each of our volunteers befnends one isolated older Pers(￿ who lives alone. visiting them every week for at least an hour. In 2022123, 316 individuals were visited by a befriend8r. 316 older people received weekly befriending vlsits The core purpose of befriending is to combat loneliness. Bul our volunteers go above and beyond this over and over again. Many of the friendships we create go on for a long lime - some become friendships for life. 45'A of the older people hav8 been having visits from a befriender for over 2 years. Befrienders gave 14,877 volunteer hours, making 1,812 phone calls and visits to older eo le's houses Aye UK Waltham Forest Annual R¢port and Financlal Siatem•nts for tho y•ar •Trd•d 31 March 2023 Page 113 Befriending Stories One of our befrienders, Mel" has been vislrfng Debble., 88 years old since May 2021. Debbie is partially blind and has been diagnosed with dementia. She has one daughter, Kirsty. Kirsty does her best to support her mother, even though she Is unwell hersem. The situation has become very tense as Debbie's dementia has changed her behaviour toward her daughter and now Klrsty no longer feels comfortable visiting Debbie. Kirsty has been supporting Debbie to move into some different accommodation,. this required her to provide some identity documents to the houslng provider, however Kirsty wasn't able to access her mother's home to gather the relevant pape￿Ork due to her mother's behavlour. Mel was able to support them both by flnding the required documents and delivering them to Kirsty. Mel and Debbie are good friends and Debbie trusts Mel implicitly. Mel has the ideal dlsposition to be a befriender- knowing when and where to intervene whllst belng a true friend to Debble first and foremost. Rabla. 81 llves alone and suffers Imm depression. Her daughters vlslt when they can, but Rabia is lonely. Rabia only commiinicatp..s in Punjabi & Urdu so despite havlng carers 4 times a day she Is left unstimulated. Zara.. a Punjabi speaking volunteer was matched with Rabia. Thls has made a huge difference to Rabia as she can now converse, discussing cultural Gommonalities such as food, religion, and history. Rabia's daughter reports . that "mum has started to come out of hersem more, we were . worried that she was losing the ability to even speak. Zara has sparked mum's ability to reminisce again" Our befrlender Ajay., In his 30s, who came from India to work In the IT sector was matchfid wlth Pate, a 92 year old Englishman. Despite thelr differences in age, ethnlclty, culture and lived experiences they bonded over their shared love of football and the arts. When Ajay briefy went back to India to celebrate Diwali with his family, he sent Pete postcards and stayed connected. Pete was ovenvhelmed by this and said.. -1 felt part of somebody s life, and despite being stuck in my bed in Walthamstow, I felt transported to India" 'names changed Age UK Waltham Forest Annual Report and Financial Statements for the year ended 31 March 2DZ3 Page 114 Social Groups Tackling social isolation has become more Afterthe success of Coffee Time, we introduced a important Ihan ever, as we continue to see the second social gmup that has a focus on health and S[￿la1 impact of Covid-19. This year, to help reduce wellbeing as well as tackling soaal isolation. In isolation for our service users who cannot attend this social group we hold a wee￿Y activity with a any of our physical activity dasses, we have health focus. In ihis group we have established a intrOdU￿d new weekiy soual groups to our monthly bereavement support group, as well as activity timetable. holding activities such as vegetarian cookery demonstratsons, tole ba9 decorating W0￿Shop, This is the first year we have hosted social group5 quizz8s, and a talk from the Wallace Collection. al The Hub and they have been a great success. Plus, health talks from Diabetes UK, the Dementia Ourfirst so(aal group we Set UP this yearwas Coffee Hub and the Vaccine Clinic. Time. The group meets once a week for a chal over a hol drink and biscuits. Greal friendships have formed in this group not only be￿een the seNce users, but be￿een the service users and our five dedicated volunteers. Many of the attendees boast of making great friends and anjoying the opportunity for good company and companionship. It's also the chance for those in the group lo celebrate, as we have hosled a 100th and 70th birthday in the group. soaal groijp has also provid8d opportunities dhfferent organisations to consult those who attend thè group on range of issues that affect the local area, allowing older residents voices lo be heard in our community. 787 attendances by 128 individuals at 55 Coffee Momin Age UK Waltham Forest Annual Report and Financial StstemeThts for the year ended 31 March 2023 Page115 Winter Warmth Initiative This year we provided 167 Warmth Packs lo frorn the Seventh-day Adventist Church. residents in the Borough. To ensure we were meeting those most in need, referrals for packs We also referred 52 older people to HEET who were acceplal from professionals in the Borough gave free advice on how lo make hornes safer and including Social Services. Social Prescribers and warmer. In some cases HEET fitted energy Housing Officers. A small team of volunteers efficiency measures that will help to save money delivered Wamith Packs consisting of a fleece on heating bills. jacket, hat, gloves, scarf, ice gripper for shoes, walking slicks, blanket and information on how to We promoted the Servi￿ via our Newsletter and save money on energy - directly to older people's through our ne￿orkS, including Social Prescribers homes. We were also able lo provide Electric in the Borough. Blankets to more vulneiable or at.risk clients. This work was fvnded from income raised from the Innocent Smoothie Big Knit Campaign. funding frorn the London Borough of Wallham Forest and donations. Provided 167 Warmth Packs Social Prescribing We continued to work as partofthe Voluntary Group We have continu8d to uncover related issues lo ne￿Ork in the Borough, which has been funded by provide furthor SUPFM)rt, induding gaining access the Waltham Forest Council. lo benefits, getting support with care and heallh, help housing and signposting lo other In #)e past year, the majonty of our ￿ferRIS have services. come from Mental and Community Health services, clearfy indicating the impact of the Covid19 Over the course of the year we have assisted 144 restrictions on many people. who feel more isolated clients with 722 inteNenlions. and with increased affect on their mental health. As well as telephone befriending and online dasses, we encouraged people lo tske part in outdoor activities, such as walking groups which hAVP pmve.d pnpiilar In hAvino mainly tp,Ip.phnnfi contact with clients, we have in tum had more contact wilh each dienl. 144 adults receiving 722 Interventions to connect with and gain support from services in the communi Agè UK Waltham Forest Annual Report and Financial Staternpnts fDr the year ended 31 March 2023 Pago116 Exercise Classes One signrficant problem of old age is loss of Each week we wovide 32 physical a¢tivity independence. Reducing the risk of falls, Classes across the Borough exercising ￿gulartY and attaining a reasonable 2 Walking Groups degr& of physical fitness, helps an older person 2 Walking Foothall Groups meet the demands of their daily routine and live 16 Tai Chi Groups independently for as long as possible. 2 Table Tènnis Groups 2 Seated Yoga Floor Yoga Zumba Dancè Healthy Hearts Exèrcise Group 2 Bollywood Dance Circuits Class Walking Netball Pilates During Ihis financial year we have continued lo reintroduce face lo face exerase dasses across the borough. We now provide 28 in person dasses a week and continue lo hold the 4 online classes we began in 2020. This prowsion indudes reinslating the Tai Chi, Table Tennis and Yoga classes wè provided al the Hub pre. pandemic. We also host new classes such as Walking Football, Pilales and Fitness classes al different venues in the Borough. -1 call the Monday momlng Walking football sessions at Pastures my" laughter clinic"1 This year we have also sought lo improve our provision of exercise classes in the south of the borough. We now hold 16 Tai Chi classe5 in sheltered housing and community buildings in Chingford, Walthamslow, Leylon and Leyluiisluiie, ¢illuwiiiy 1iiui¥ uld¥i Ivsidviils ul Waltham Forest to tske steps in improving their physical fitness. As a result, in 2022123 the number of individuals attending any of our exercise dasses has more than doubled from the previous yearl They are such such funl Wa are coached in dlfferent ways to manage thè football and we have a qre41 qomel l am a 71-year-old woman who has never played football in her life. Some ofthe men have played football sinGe they were kids, but now prefer walking to running. It is amazing how we all enjoyplaylng together. It is great exercise and I thomughly recommend 1¢. ' 7,406 altendances by 720 Individuals at 930 exercise classes Age UK Waltham ForÈst Annual Report and Financial Statements for the year ended 31 March 2023 Page117 Digitsl Inclusion Silver Surfers Overall, 253 individuals attended Ihe online Our Digital Indusion work began in 2008 as the sessions and gained confidence with technology Silver Surfers, Project. The aim of the Project and have been equipped with skills lo access was lo leach older people the basics of using a information. computer. Each course lasted for10 weeks and covered the essential elements of using a Digital Buddies computer, accessing the inlemel and emailing. Our new Digital BuddEs programme aimed lo help improve digital exdusion by providing 1-2-1 tech In 2014 we began offering topic-based classes. support for s&rvice users on their own dewces. This The prograrnme is shaped by what students tell allowed servic8 users lo tackle spe¢ffji¢ problems us they want to leam and includes subject such that might not be covered in one of our general as Introduction lo Tablets, Inlemel Silver Surfer classes. SecuritylScam.Awareness, getting lo know your iPad, Skype for Beginners, eBay, Twitter, cloud The programme has recrurted six volunteers who storage and Google Maps. have provided tech support at seven 'Techy Tea Parties. helping 48 services users, as well as For 2021122 we continued to deliver our classes supporting more vulnerable service users in their via Zoom. Parbcipants were consulted to find out homes. rf they would like face-to.face or online dasses in future. The results showed that participants would like a hybrid optKJn. In response we tested options and delivered this in 2022123. ofik,£Fsion,withimy alY501iui telyihrllll.aftV;J'_ The on-going success of this programme is attributable lo the commitsnenl of the volunteer team who compile and deliver the COUTses. wlth.mp-.SO:h.el.p￿I 41 topics 49 classes 10 Tech Support Groups 7 Tech Tea Parties 1,477 attendances by 301 Individuals Age UK Wallham Forest Annual Report and Financial Stst¢ments for the year ended 31 March 2023 Page118 Independent Living Services In response lo what older people tell us they need to stay independent, we have continued services we implemented in response to Covid19 and launched new ones induding foolCa￿ and home services. Help at Home and Handyperson Servlces Help lo find a reliaNe handyperson or cleaner at a reasonable cost has been a regular request from many older people. In 2022 we successfvlly sel up these services and the requests keep on corning. Our Handyperson and Help at Home services are important lo enable older people to live as independently and safely as possible. And, as all our workers have been through the necessary recruitment process and DBS thecks, dienls have peace of mind that they have trus￿OrthY people in their homes. The Handyperson offers help with small, practical jobs around thè hom& such as putting up shelves, fixing a toilet seat or minor plumbing jobs, plus gardening ané small painting and decorating jobs. Our Help al Home seNice indudes I￿ht cleaning, hoovering and help with laundry • w• algo off•r 449i8t4n¢• with lottor8 or phone calls and other admin tasks that the client might find diffi¢ull. re recendy, we have also been installing grab rails {usually in the bathroom, toilet or out&de the Ironl door), and stsir rdils. On first visit, our handyperson, who has Trusted Assessor training, assesses that il's safe lo install a grab rail and they will also recommend the best possible location and angle. This is a free service where the client does not have lo pay for materials or labour- alth￿gh donations are encouragedl 50 Help at Home clients 515 hours delivered for Help at Home clients 115 Grab rails installed -An &xomplary, compl:icated job was fulfilled ￿rfeCtlY, Well organised, slarting with ernail and phone coiitact witli Ag UK WF, and then a call from handyman as promised about tI￿e of arrival." Aue UK Waltham Forest Annual RepoN and Financlal Statements lor the y••r ended 31 March 2023 Page119 Shopping and Prescription Services The Shopping and Prescripts'on Services were created in April 2020 when Covid19 hil the community and many older peopl8 were shielding- orjusl afraid lo go out. 539 Shopping trips and deliveries Alhough the numbers have decreased since then, we have continued lo offerthese essential services for those who are housebound or unable lo manage their own shopping. Existing and new volunteers have helped lo carry out this service and some are also collecting and delivering from local food banks- an essential service. 106 Food bank Collections and deliveries t) Foot care We developed a Foot care Servi￿ to provide This is a very popu18r semce with many repeal toenail oJtting and promote good foot health, which dients and also new ones each month. It is known helps older people remain physically active and lo local GP surgeries and chemists. We also offer therefore more independent. Toenail cuiting is a the same seNice al the Dementia Hub in challenqe for many, especially for those who are Leylonslone every 6 weeks, which is open to their frail or unable lo bend. service users and all those in the Borough aged 50+. This enables older people fijrther south in the Since February 2022 the service has taken place Borough lo access this important seNice. in our specrdlly created Irealmenl room al the Hub, twice a week. It's carried out by an experienced nail care technician who also has many years, experience in nursing. IMPACT 250 Older people receiving our foot care services We are de8r in the service's limilalions.. this is not a full podiatry serv￿, which enables us lo keep the cost to the dienl as low as possible at a very reasonable £21. If anyone requires further Irealmenl beyond our servi￿, we assist a referral via their GP. 534 foot care trealments "A lovely, génrle lady. ft is much cheaper than my usual ¢hiropodisr" Age UK Waltham Foresl Annual Report and Financial Statements for the year ended 31 March 2023 Page120 Veterans, Support Our Veteran coordinators have continued to build Artllisli￿ Day and Remembrance Day saw on the success of their estsblished social groups parades attended across the Borough. On and have started an additional monthly SOCTal group Arrnisli(% Day, four of our velerans led school in the west of Wallham Forest Since January, children in flower laying on war graves in Chingford Leyion Orient Football Club in association with Age Mount cernetery. We also had a conlingentjoin the UK Waltham Forest has been hosting a monthly Amed Forces and Veterans Breakfast Club lunch club al the football ground. So far it has been marching past the cenotsph on Remembrydnce well 18¢eived and well attended. Sunda STt Our breakfast and coffee clubs have continued to grow in popularity. Local business benefactors have paKI for six of the monthly breakfasts hèld in Chingford in the last year. The Christmas lunch held in December saw ihity-seven veterans tum out on parade. At the beginning of September, we ran our first bus trip out. We took a group of veterans to an amied forces fair in March, Cambridgeshire. Further day trips to the Secret Nuclear Bunker in Kelvedon and a tour of the Houses of Parfiament are planned for 2023. We have continued to offer some individual support to some of our members, making home vists and where appropriate, signposting lo more specialist veteran ch8rity organi5ations. A regular attendee at the Veterans Coffee Club ar￿ Chingford Breakfast Club was found io be homeless. He has subsequendy been signposted lo and rehoused by Veterans Aid. 76 Veterans receiving support and com anionshi Age UK Waltharn Forest Annual Report and Financlal Statements lor the year ended 31 Marth 2023 Page121 other activities This year we have strived to hold mor8 creative actNities for our service users. We have held Fribbles art classes. Vegetarian Cookery Demonslralions., weekly Piano and Craft Clubs: Bath Bomb and Sewing Workshops and tOUT5 of the William Morris Gallery. Some of our highlight actiwts'es ar8 described bdowl Central London History Walks, Wreath Making and Monthly Tea and Cake Quizzesl Following the success of a Wallhamstow We have hosted six Just for Fun quizzes this year. history walk, walk Leader Joanna Moncrieff, Attendees have enjoyed flexing their kno￿edge while has knndly led a series of highly popular history enjoying lea and cakes! The Quiz aftemoons hosted by walks in ￿ntral LonLk)n on behalf of Age UK our tnjslees Wallham Forest. We have explored the lesser- Pauline and known streets and alleyways of Covenl Richard, have Garden, the back streets of Victoria and the captured the genuemen's clubs of St James. We hosted a attention total of 10 walks this year, attended by 60 seNice users and plan to hold more next yearl some committed quiz teams attend eath nw)nth in the hopes of being crowned the winnersl Al our Christmas pop- up shop at 228 Chingford Mount, as well as selling a host of knitted Christmas gocdies we also held a wonderful Wreath Making Workshop. Over the workshops, 20 service users made beautifvl wreaths out foliage provided by our tr￿0 volunteers Christine and Marqotl Age UK Waltham Forest Annual Report and Financlal Statements for thg year ended 31 March 2023 Page122 Book Club In this year we have grown 1011 members, who all bring their different insights and book lasles lo the group for a rich discussion. Through books. and fuelled by lea and cake, we have travelled the conlinenls, immersed ourselves in the histori￿1, contemporary and fulurislic and discussed themes of friendship, hislory,Al, humanity, ambilicsn, love, as well as a few dark thrillers. Books are chosen by the group and new mambers are welcc>mel "l Joined the book club as a way to rneet new people with a shared passion for literature. I got a wami welcome from the group and I look forward to each monthly session. The group Is Informal and everyone seems relaxed about chipping in their views on the set books. I've discovered authors new to me and it's great to hear other views on the books." Platinum Jubilee Garden Party In June 2022 we held a garden party in celebratDn of the Queens Platinum Jubilee. The afternoon was a wonderful event attended by nearty 200 service users, volunteers and staff. A buffet lunch with homemade cakes, excits'ng jubilee themed games hosted by our Befriending Manager Terry and a saxophone performance, all combined to create a lovdy and enjoyable celebration for all! Age UK Waltharn Forest Annual Report and Financial Statements lor the year ended 31 March 2023 Page123 FINANCIAL REVIEW Financial perforniance Total income for the year amounted lo £522,69612022 - £421,424}. Income from charitable activities increased during the year from £238,475 in 2022 to £325,526 in 2023 reflecting the increase in grants for seNices lo supported isolated or lonely older people or for those 8xperiencing the most negativ8 impact from health inequalities. EXpe￿ilure lotalled £533,63512022- £460,447) for the yearwilh £521,15512Q22- £448,176) tEing spent on activities in fijrtherance of the Charills actiwties. Full d81ails of these costs can be found in note 5 10 the attached financial statements. Expenditure on raising funds amunted lo £12.48012022- £12,271). Nel expenditure for year before other gains and losses was the￿f0￿ £10,93912022- nel expenditure of £39,023. After accounting for Ihe £5.039 unrealised loss12021 £965 unrealised gain) on the revaluation of the Charity's listed inveslmenls, as well as the actuarial gain of £21912022- actuarial gain of £34,531) arising in respect of the Charitys pension liability, the charity's funds decreased overall by £15,75912022 decrease of £3,527). As explained above, the Charity carries outa diverse Tange of services many ofwhich are extemally funded. The nature of these services is such that their conlinualion is depenrjgnt upon th8 continued receipt of fundlng - should funding not be available then the Trustees will need lo lake the difficult slep of ceasing the provision of ￿rtain of the Charity's services and if funding becomes available for n8W S8rvices in line with our mission, then the Charity will develop them. Reserves policy and financial position Having reviewed the need for free resèNeS, the Trustees are ol the opinion thal il is prudent for the Charity 10 always have an amount approximately equal lo behveen Ihiee and six months. exp8nditure on general funds in reserve. The Trustees believe that this will provide SLsfficienl Ilexibility to cover temporary shortfalls in income caused by tsming drfferences in income flows, adequate working capital lo cover core costs (including the additional pension conlnbutions reqLJired to fLJnd the pension scheme's deficit reduclion plan liabiltyl.and will allow the Charity to cope Unfo￿Seen emergencies ￿lIst speufic action plans are implement8d. The Charity'5 balance sheet shows total funds of £466,333 as al 31 MarGh 202312022- £482,092). All amDunts either raised for or their use ￿StriCted to specific PUTposes were fully expended in thé year and there were, therefore the restricted fund balances al 31 March 2023 is £nil12022- £nill. Full detsils of the re51ricled fvnd movements can be found al nole15. We have continued to designate £35,00012022 - £3S.000) of our unreslrided funds to Ix)ver the cost of locating th8 charity's Offi￿ in the fijture, and a staff fund of £63,00012022 - £63,000) lo help proviée coverforthe cosl ofsalaried staff posts thatare fundamental to the charity's actiwties aThJ operations, where exlemal fijnding may be curtailed or terminated at short notice. Age UK Wallham Forest Anrbual Report and Financial Statements lor the year Ènded 31 March 2023 Page124 Th8 unrestricted general funds of the Charity at 31 March 2023 amounted to £376,54512022- £396,974). Offset against general funds is a pension reserve of £ 8,21212022- £12,882). The pension reS8￿e has bean sel aside lo represent the present value of the contributions payable as a resull of the Charity's deficit recovery agreement with the Pensions Trust's Growth Plan, in which it participates. At 31 Marth 2023. the Charity had 'fre8 reserves, of £ 370,07112022- £386,506) king the general funds after deducting the net took value of tangible fixed assets, i.e. £6.474 (2022- £10,468). Al Ihe present b'me, the Trustees Gonsider Ihe level of free reserves, although greater than the target policy staled above, lo be adequate but not excessive. This is especially Irue given uncertain118S that have been created by the current economic conditions, particularty the increasing energy costs, high rates of inflation, and general cost of living crisis being witnessed across the economy which is placing addilional pressures on the organisation both diredy in costs to the organisalion and by older pecfjle Tequiring our support vAlh demand outstripping our capacity. In addits'on, there are also Un￿rtainlES that exist with respect lo the building the Charity ojrrenlly occupies - when the Charity has lo move, il is highly likely rent will increase and there will be costs assttialed with a move and setuing into new premises Inol covered by the £35,000 alrèady designal8dl. Th8 Truste8s r8Vi8W the managemènt accounts of the Charity on a regular basis and continually assess the financial position of the Charity in order lo take corrective action should problems become evident. The Trustees se8 th& Charity as a going ¢onc8m, with the ability lo continu8 running for al least one year from the date of these aCC￿UnIs. Investmentpolicy TN5tees have continue to invest a portion of our reserves with CCLA, an investment fim who only 5UPPQrt Charities, Churches and Local Authorities lo ensure our resetves are managed appropriately to generate some income to support our work. We have chosen to invest in an Ethical Investmènt Fund, which may give a lower relum on our investment bul aligns with our values. The remainder of our reserves are spread amongst several drfferent banks using the CAF Deposit Portal. Fundralslng The Chanty aims to athieve best practice in the way in which il communicates with supporters. It lakes care with both the tone of ils communications and the accuracy of its dats to minimise the pressures on supporters. The Charity is registered with the Fundraising Regulator and adheres to the Code of Fundraising Practice.11 applies bestpracli¢e lo protect supporters, data and never sells data, it never swaps data with other organisations, and ensures thal ils communieAtion prefe￿n￿ be changed al any lime. The Charity manages its own fundraising adivilies and does not employ the servi¢es of Professional Fundraisers. The Charity undertakes to react lo and investigate any complaints regarding its fijndraising activities and to learn from them and improve its semce. During 2023, the Charity received m complaints about its ndraising activities. Ag• UK Waltham Forest AnThual Report and Financial Statements for the year ended 31 March 2023 Page125 FUTURE PLANS As a team of Trustees and stsff we are passionate about what we do. We remain committed to providing and developing our local services lo support older people in our Borough and we recognise the challenging dimale we are operating in where there is more d8mand for our services than funding allows us to provide. During the n8xt there years we aim lo- Maintain and develop our range of qualty services based on priorib'es that matter to older people in our Borough. Ensure ovetheads are cosl effective and faidy dislributed across serV￿es, and maintain and diversify our income. Have a physical presence across the borough wrth oulposts or dropins in Wahhamstow, LeytonlLeytonslone. Increase awareness of our work (including through developing our Social Media presence) and continue lo build our reputation. Provide relevant training and SUPkK)rt for our stsff lo ensure they provide quality setvices. Work towards securing new suitable premises, pr8ferably in the north of the Borough. Build relationships with the London Borough of Waltham Forest and Age UK National. network wthi drfferent organisalions and businesses to improve our seryices, and promote membership lo increase our members. EMPLOYEES Age UK Wallham Forest celèbrates the diversty of the Borough's community and stnves to be an equal opportunities employer and applies objective criteria lo assess meril.11 aims lo ensure that no job applicant or employee reTrives less favourable treatment on the grounds of age, ra￿. cobur, natronality, religion, ethnic or national oiigin. gender, marital stslus, sexual orientation or disability. Selection crrteria and procedures are in place lo ensure that individuals are selected, promoted and Irealed on the basis of their relevant merits and abilities. All employees are given induction and training to enable them to develop their skills and kno￿edge. Age UK Wallham Forest is committed lo a programme of action to make this p)licy effective, and brings it lo the attention of all employees. The Ttwstees wish lo record their thanks to all of the slaff team for their loyalty and hard work. Approved by the Trustees and signed on their behalf by. Barry Coidan Chair of Trustees Age UK Waltham Forest Annual Report and Financial Statements for the year ended 31 March 2023 Page126 Independent auditor's report to the members of Age UK Waltham Forest Oplnlon We have audited the financial statements ofAge UK Wallham Forest Ithè'charitable company'l forlhe year ended 31 March 2023, which comprise the statement of financial activities, the balance sheet. the slalemenl ol cash flows, the principal accounting policies and the notes lo the financial stalemenls. The financial reporting framework that has been applied in their preparatson is applicable law and United Kingdom Accounting Standards, induding Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, Iuniled Kingdom Generally Accepted Accounting Practice). This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might slate lo the charitable company's members those matters we are required lo stste lo them in an audilorfs report and for no other purpose. To the fullèst extent permilled by law, we do not 8c¢ept or assume responsibility to anyone other than the tharitable (x)mpany and the charitabLg company's members as a body, foi our audil work, for this report, or for the opinions we have formed. In our opin￿n. the financial stalemenls.. give a true and fair view of the slate of the charitabè company's affairs as at 31 March 2023 and of its income and expenditure for the year then ended,. have been properfy prepared in accordance with Uniied Kingdom Generally Accepted Accounting Practi￿. and have been prepared in acrt>rdan(£ with the requiI8menls of the Companies Act 2006. Basls for opinion We conducted our audit in accordance with International Standards on Auditing (UK) IISAS IUK) and applicable law. Our reswnsibilities under those standards are ftjrther described in the auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements Ihal are relevantto our audit of the financial statements in the UK, induding Ihe FRC'S Ethical Standard, and we have fulflled our other ethical responsibilities in ac(x)rdance with these requirements. We believe that the audit ewdence we have obtsined is sufficient and appropriate lo provide a basis for our opinion. Conclusions relating to going concern In auditing the financial slalements, we have concluded that the Trustees, use of the going concem basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not idenlrfied any material uncertainties relating lo events or u)nditions that, individually or collectively, may casl signfficanl doubl on the ¢hanly'8 ability lo continue as a going concern for a period of al least twelve months from when the finaniial stratements are aulhorised for issue. Our responsibillj'es and the responsibilities of the Trustees respect lo goin9 concem are desuibed in the relevant 5edions of this ￿port. Aye UK Waltham Forest Annual Report and Financial Statements for the year ended 31 March 2023 Page127 Other Information The Trustees are responsibl8 for the olher information. The other information comprises the information included in the Annual Report and Financial Statements, other than the financial stslements and our audilorfs report Ihereon. Our opinion on the financial stalemenls does nol cover the other infomiation and, except to the extent otherwise explicitly staled in our report, we do not express any foTh of assurance onclusK)n thereon. In connection with ouraudttof the financial statements, our responsibility is to read the DtherinfoTmalion and, in doing so, consider whether the other infomialion is materially inconsislenl wth the financial statements or our knowledge obtained in the audit or oth8twise appears lo be materialty misststed. If we identify such material In￿nSIStenC1eS or apparent material misslalem&nls, we are required to delerniine whether there is a material misslatemenl in the financial staternenls or a material misstatsrnent of the other infomalion. If, based on the work we have performed, we conclude that there is a material misstslemenl of this other information, we are required lo report that facL We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audil.. the informalion given in the Trustees, report, which is also the directors, report for the purposes of company law, for the financial year for which the financial statements are prepared is consislenl with the ffinanaal ststemenls., and thp. Tnistp,p.8' rp.pnrt whir,h iq Alqn thp. flirp.rtnrs' rp.pnrt fnr Ihft piirpnsp.s nf rnmpAny IAW hAS hp.pn prepared in accordance wth applicable legal wquirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitsble company and its environmenl obtained in the course of the audit, we have not identified material rnisststements in the Trustees, report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us lo report to you if, in our opinion.. adoquate accounting records hav8 not been kept, or retums adequate for our audit have not been re¢Aved from branches not visited by us,. or the financial slatements are not in agreement Wtth the accounting records and relums; or certain disclosures in respect lo the remuneration of Trustees specified by law are not made., or we have not received all the infomalion and explanations we ￿qUIre for our audiL Tfustèos, rè$pon$ibllltle$ As explained more fvlly in the Trustees, responsibilities slalemenl, the Trustees (who are also the directors for the purposes of company lawl are responsible for the preparatK)n of the financial stslemenls and for being satssfied Ihal they give a tnJe and fairview, and for such inlemal control as the Trustees determine is necessary lo enable the preparabon of financial ststements that are free from material misslatemenl, whether due to fraud or error. Age UK Waltharn Forest Annual Report and Financial Statements for the year ènded 31 Marth 2023 Page128 Trustees, responsibilities (continued) In preparing the financial stslements, the Tnjslees are responsible for assessing the tharitsble company's ability lo continue as a going concern, disdosing, as applicable, matters related lo going (x)n￿M and using the going concern basis of accounting unless the Trustees either intend lo liquidate the tharitable company or lo cease operations, or has no realistic alternative bul to do so. Auditor's responsibilities for the audit of the financlal ststements Our objectives are to obtain ￿8$onable assurance about whether the financk21 statements as a ¥thole are free from material misslalemenl, whether due lo fraud orerror, and lo issue an auditor's report thal indudes our opinion. Reasonable assurance is a high level of assurance, bul is not a guarantee that an audit conducted in accordance with ISAS IUW will always detect a material rnisslatemenl when il exists. Misslaietnenls can arise from fraud or error and are considered matsrial rf, individually or in the aggregate, they ￿}Uld reasonably be expected lo influence the economic decisions of users taken on the basis of these financialstalements. Irregularities, indudirrfJ fraud, are instan￿S (rf non.complian￿ with laws and regulations. We desKJn procedures in line wth our responsibilities. outlined above. lo delect material misstslemenls in respect of Irregularities, including fraud. The extent lo which our procedures are rApable of detecting irregularities, induding fraud is detailed below. Our approach lo identifying and assessing the risks of material misslatement in ￿SPeCt of irregularities, induding fraud and non-compliance with laws and regulations, was as follows: • the engagement director ensured that the engagement team collectively had the appropriate competence, capabilities and skills to identty or recognise non-compliance with applicable laws and rp.oiilalinns., • we obtained an understanding of the legal and regulatory frameworks that are applicable lo the charitsbl8 company and delemiined that the most signfficanl frameworks which a￿ direcuy relevant to speafic assertK)ns in the fin8ncial statements are those that relate lo the reporting framework Istslemenl of Rewmmended Prath'ce A¢¢ounling and Reporting by Charities prepanng this accounts in accordance wilh the Financial reporung Standard applicable in the United Kingdom and Republic of Ireland IFRS 1021, the Charities Act 2011, and the Companies Act 20061, those that relate lo data prolection (General Data Protection Regulalionl and those in relation to safeguarding, specifically the requirements of the Health and Social Care (Safety and Qualityl Ad 2015. We assessed the susceptibility of the charitable ￿MpanY'S finarscial statemerrts lo material misstatement, including obtaining an understanding of how fraud might occur, by.. • making enquirps of management as to their knowfedge of adual, suspectsd and alleged fraud., and considering the intsrnal controls in place lo mitigate risks of fraud and nonwcompliance with laws and regulations. To address the risk of fraud through management bias and override of controls we: perfomied analytical proceduEs to identify any unusual or unexpected relationships: + performed substsnlive testing of expenditure including the aulhorisalion Ihereot, • lesled journal entries to identify unusual transactions- and Age UK Waltham Foresl Annual Report and Financial Statements lor the year ended 31 March 2023 Page129 Auditorfs responsibilities for the audit of the financial statements Iconlinuedl • assessed whether the judgements and the assumptions made in delemining accounling estimates for the valuation of the defined benefit pension scheme deficit raduclion plan liability, the useful economic lives of tangible fixed assets and the estimations of future incom8 and expenditure ftows wefe indicative of rK)tenb'al bias. In reS￿nse lo the risk of irregularities and non-complian￿ with laws and regulaliDn5, we desKJn&d procedur8s which included, but were nol limited to.. • reading the minutes of meetings of those charged with govemance., aTh • enquiring of management as lo actual and potential liligalion and claims. There are inherent limitations in our audit procedures described above. The Tnore removed that law5 and regulations are from finanaal transactions, the less likely it is that we would becorne aware of non- compliance. Auditing standards also limit the audit procedures required lo identify non-complian￿ with laws and regulations lo enquiry of the Truslees and other management and the inspection of regulatory and legal correspondence, rf any. Material misstslemenls that arise due to fraud can be harder lo delect than those that anse from error as they may involve deliberate concealment or collusion. A furtherdescriplion of our responsibilthes forlhe audit of the financial stslements is located on the Finanual Reporting Council's website al wwN.frc.o .U￿'audtIQrsres onsibililies. This description forms part of our auditor's report. Use of this report This report is made solely to the chantable company's Trustees, as a body, in accordan￿ with Chapter 3 of Part 16 of the Companies Act 2006. Our audit w)rk has been undertaken so that we might stale to the charitsble company's Twstees those matters that we are required to slate lo them in an auditorfs report and for no other purpose. To the fullest extent pemitted by law, we do not accept or assume responsibility lo anyone other than the charitsble cornpany's and the company's Trustees as a body, for our audit work, or the opinions we have fomed. Gumayel Miah (Senior Slalulory Auditor) For and on b8haW of Buzzacott LLP, Ststulory Auditor 130 Wood Street London EC2V 6DL Date: 9 October 2023 Aye UK Wattham Forest Annual Report and Financlal Statements for the ￿ar ended 31 March 2023 Page130 Statement of finan¢ial activities Year to 31 March 2023 R•strfct LSnre•trict•d funds Total Unr051riLttd 2023 fU￿S To￿1 2022 fuhd¥ lunds Notes In¢ome from.. Grants. donaknons and legacvs OlhFr t￿[￿￿9 InLeresl receivatrle Chyritable Improving the I￿e5 of okJ6rpwple In thg Londw Bor￿gh ofW8ltham Fw Other Gwrces TotBI income 64.986 117.067 lB?￿73 11,045 3,102 38.￿8 132.364 170.902 9.502 2.545 3.102 2,545 243.377 1.220 323,73tr 81,879 3252S6 132 1￿9￿ 522.696 192,9sg 45.518 238,475 243,544 177.880 421.424 Expendl￿re on: Ra￿￿￿a fu￿J$ ChariL*NÈ aciwities . Impro¥ing ihe INes of dder pF0￿e in iThe L0￿c￿ 8orough ofwallham Foresl TO1￿ oxpondliure 12,4811 12,480 12.271 12,271 322.189 )34￿69 198,9¢6 198,966 521.133 533.8J5 254,571 266.842 193.605 193.605 448.17S 460A47 NetlexPendl￿Te) Income before Inwabnent galnglllosseyl 110.9391 110,9391 123.2981 115,7251 139.0231 Nel Ilossesygainscn IL%led inveslments 15.0391 15,0391 985 1IS,9781 122.3331 115.7251 138,0581 0th4rr4cognls•d galns and10sS•S A¢tU8ri¥ 981 19 Z19 219 34.531 34.531 Not mo¥offlqnt In lund6 11475*1 11&7591 12.198 (15,7251 (3.5271 R￿on(I11￿0n of lunds Funds btwghlf(Kwgrd As at 1 Awl 2032 4B2Wg1 411092 469,894 15.72S 485,679 Fur￿5 carried for1￿rd A$ at 31 Marth 2023 460.333 466,333 4B2,092 482.092 All of the Charity's activities during the above two financial pgri(M1s derived from continuing oper81ions. All recognised gains and105ses are included in the above statement of financial activities. Age UK Waltham Forest Annual Report and Financial Statements for the year ¢nded 31 March 2023 Page131 Balan¢9 sh•ot 31 March 2023 2023 2023 2022 2022 Not88 Fixed assets Tangible assets Investments 10 OA74 96,026 102,500 10.468 101.065 111.533 ¢ufr&nt ass•ts Debtors Short tem) deposits C85h at bank and in hand 12 25,028 279.t80 133,930 438,138 17,312 275,180 160,965 453,457 Creditors.. amounts falling due within one year Net current assets 13 168,0931 170.0161 372,045 383.441 Totsl nel a888ts 188s curr&nt Ilablllt188 474,545 494,974 Prtsvisitsns for liabilities 14 {8.2121 112.8821 Total net asset5 466,333 482,092 The funds of the Charity: Restrided funds UnreslriGted funds Designated funds Gen8ral funds Penslon reserve 15 16 17 14 98.000 376.545 18,2121 98.000 396.974 112.8821 466,333 482.092 466,333 482.092 Signed ¢Jn behalf of the board of Trustees by.. Bary Coid8n Chair of Trustees Age UK Waltham Forosl. Company Limited by Guarantee Reglstratlon Number 02334459 IEngl8nd and Wales) Date.. 2/, Sy6 2oii Aye UK Waltham Forest Annual Report and Financial Stalements lor the year ended 31 March 2023 Page132 Statement of cash flows Year to 31 March 2023 2023 2022 Notes C•8h flows from operating xtivltles.. Net Cash used in operating activities 126,1371 117,3511 Cash flow5 from inv•$ting adi¥itles: In18rest receiv8d Purchase of lislod invgstments Purchase of tangible fixed assets Not Cash provided by (used in) Invosllng adlvhles 3.102 2.545 1100,1001 13,4551 1101,0101 3.102 Change in ¢ash and eash equlvalents In the year 123.0351 1118,3611 Cash and ¢a$h equlvalents at 1 April 2022 436.145 554,506 Cash and cash 8qulval•nts at 31 March 2023 413.110 436.145 Notes to thè statement of cash flows for tho year to 31 March 2023 A Reconclllatlon of net movement In funds to not ca$h provlded by opgratlng actlviti05 2023 2022 Net movement In funds las per the statement of financial activitlg51 Adju$tm•nts for.. Depr8ciation chargo Interest receivable Nel lossesllgalnsl on investments Ilncro8seydacroase th debtors IDecre3sellincre8se in credrtor5 De¢￿aSe in pension promsion Net cash used in operating activities 115,7591 13,5271 3,994 13.1021 5.039 17,7161 13.9231 14,6701 126.1371 4.955 12.5451 19651 6,124 28,715 150,1081 117.3511 8 Analysis of changes in net dobt 2022 Ca¥h fli)ws 2023 Totsl cash and cash equivalents: Short (erm deposits Cash at bank in hand 275,180 160,965 436,145 4,tY)O 127.0351 123,0351 279.180 133,930 413,110 Age UK Waltham ForEst Annual Report and Financial Statements for the year ended 31 Marth 2023 Page133 Principal accounting policie5 Yèar to 31 March 2023 The prin¢ip81 accounting policies adopted. judgements and key sources of gstimalion uncertainty in the preparation of the financial stslemenls are laid out below. Basi$ of prep•rntion These financial statements have been prepared for the year to 31 March 2023 with comparative informalion given in respecl to the year lo 31 March 2022. The financ¢al statements have been p￿pared under the historical cosl convention with items recognised at cDsl or transaction value unless otherwise slated in th8 relevant accounb'ng policies below or the notes lo these financial statements. The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. stalernenl of Recommended Practice applicable to charities p￿ParIng their accounts in accordance with the Financial Reportlng Standard applicable in the United Kingdom and Republic of Ireland (Charities SORP FRS 1021. the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 and the CoMpan￿S Act 2006. The Charity constitutes a public benefit entity as defined by FRS 102. The financial ststements are presented in sterfing and 8re rounded to the nearest pound. Critical accountlng estlmates and areas of judggment Preparation of the finanaal statements requires thé Trustees and management to make significant juégements and estimates. The items in the financial statements where these judgements and estimates have been made Include= detemiining the ￿lS for allocating support costs- estimating the useful economiG lrfe of tangible fixed assets for the purpose of delemSnSng an annual deprecialion charge., delerminirtg the deficit on the defined benefit pension scheme using actuarial assumptions advised by the scheme trustees and actuary., and estimating future income and expenditure flows for the purpose of assessing going Concern (see below). Assessment of going eoncem The Trustees hav8 assessed whethgrthe use of the going concarn assumpbon is appropriat8 in pr8paring these financial statements. Th8 Trustees have matle this 8SS8ssmenl in respect to a period of at least one year from the date of approval of these financ￿1 statements. As Age UK Wallh8m Forg51 does r￿t have significant long tarm funding, the v81idty of this assumpb.on depends vpon the charity obtaining funding in the future and on its abilty to contsin expenditure. The trustees continue lo seek new funding and communlcate regularty with key fvnders,. they are confident Ihal the charity will b8 successful in conllnuing to attract additional funds. The trustees continue to revlew the activities Df th8 charity and related expenditure with a view lo reducing costs wh8r8v8r possblg. Age UK Waltham Forest Annual Report and Financlal Stat¢ments tor the year ended 31 March 2023 Page134 Principal accountlng pollcl¢s Year to 31 March 2023 Assessmont of going concern lcontinuedl To ensure a clear picture of finances is available at all times. management has Created a rnonthly rolling cash-flow forecast covering a tr￿e1ve month period which is reviewed by and discussed with the Trustees. Whilst the Trusteès acknowledge that there are undoubtedly challenges ahead, particularly in the context of the current wider economic conditions, including the cost of living crisis and high rates of irfflalion, the Trustees do not believe that ther& are any events or conditions that may c8St a signfficanl doubt over the Gharity'$ ability to operate as a going concem for a period of at least 12 months from the approval of Ih8se accounts. As a result. the Trustees believe f( is appropriate for the financial slalements to b8 prepared on a going concern basis. Income recognition Income is recognised in the period in whi¢h Ihe Charity has entitlement to the income and the amount can be measured reliably 8nd it is probabl8 Ihat th8 incomè will be rèceived. Income is deferred only when th8 Charity has to fuffil conditions b8fore becoming enti￿e￿ to it orwhere the donor or funder has specified that the inGome is lo be expended in a future accounting period. Income compris&s donations and legacies, income from trading aclivilies, interest rec8ivable, grants tOW8rds charitable activities and sundry income. Donations and grants are recognised when the Charity has confirmation of both the amount and settlement dale. In Ihg event of donations or grants pla(Iged but not rg¢elved. the amount is accrued lor where the le￿Ipl is consid8red prcbbable. In the event Ih8t 8 donation or grant is subject to conditions th8t require a level of parformance b8for8 the Charity is 8ntit18d to tha fvnds, the income is daferred and not recDgnis&d until aither those conditions are fulty met, or the fulfilment of Ihos& conditions is wholly Nvithin the control of the Charity and il is probabl6 that Ihos8 condillons will be fulfllled in the reporting pgriod. In accordanc& WTth the Charities SORP FRS 102 volunteer lime is not recognised. Legacies are included in the statement of financial activities when the Charity is entitled to the legacy. the executors have established that there are sufficient surplus assets in the eslale to pay tho legacy, and any conditions attached to the legacy are ￿n(hin the Control of the Charty. Entitlement is tsken as the e8rfier of the d8te on which eilher. the Chaiity is aware Ihal probate has been grantad, the astsle has been finalised and notification has been rnade by the executor lo the Charity that a distribution wlll be made, or when a dlslribulion is received from the estate. Receipt of a legacy, In whole or in part, 15 only considered probable when the amount can be measured reliably and the Charity has been nolrfied of the executor's intention to make a distribution. Where legacies have been notified lo the Charity, or the Charity is awar8 of the granting of probate, but the criteria for income recognition have not been m8t, Ihèn the legacy is treated as a contingent asset and disclosed if material. In the event that th8 gift is in the form of an asset other than cash or a financial asset traded on a recognised stock exchange, recognition is subject to the value of the gift being reliably measurable with a degree of reasonable accuracy and th& title of the asset having being tranSfer￿d to the Charity- Income from trading activities. including the hire of facilities. is recL*Jnise¢J to the extent that it is probable that the economic benefits will flow to the Charity and the revenue can be Tneasured reliably. 11 is measured at the fair value of the consideration received or receivable, excluding any discounts or rebates. Interest on funds held on deposit is included when receivable and the amount can be measLJred reliably by the Charrty., this is normalty upon nolificalion of the interest paid of payable by the bank. Age UK Waltham Foresl Annual Report and Flnanclal Stat•ments for th• ￿ar end•d 31 March 2023 Page135 Prlnclpal a¢¢ountlng poli¢ie$ Year to 31 March 2023 In¢om• r•¢ognltlon IcontSnuedl Grants from government. other agencies and voluntsry bodies have been Induded as income from charitable aclimties where these amount to a contract for seNices, but as donations where the money is given in response to an appeal or with greater freedom of use, for example monies for Core fundlng. Expendlture and the basis for apportionSng costs Liabilities are recognised as expenditure as swn as there is a legal or constructive obligation committing the Charity lo make a payment to a third party, il is probable that a transfer of economic benefrts will be rèquired in settlement and the amount of the obligation can be measure(t reliably. Expenditure comprise5 the following= • The cost of raislng funds include the salaries, direct cos18 and overheads associated wf(h generating voluntary income., and + The costs of charitable a¢b"vities comprise expenditure ¢M thè Ch8rity's primary charitable purposes as d8scribed in the Trustees. r8p)rL Allocation of support and govornance costs Support costs represent indirect charitsble expgnditure. In order lo cafry Out the primary purposès of the Charity il is necessary lo prowde supwrt in the form of personnel development. financial procedures, provision of Offi￿ services and equipment ané a SLJilable working envlronmenl. Governance costs comprise th8 costs involving the publi¢ a¢¢ountability of the Gharity Ilnduding aud costs) and costs in respect lo ils compliance wtth regulation and good practice. Support costs an(1 govemance costs are apportioned using percentages based on the dirert expenditure incurred on th8 activities of the Charity. Tanglbl• flxod assgts All assets costing more than £250 and with an expected usefijl life ex￿edIng one year are capitalised. Depre(#ation is provided al the lollowing annual rates on a straight line basis in order to write off each asset over ts estimated useful lrf8.' • Fumiture and equipment 25% Computers 250A Investmènts Listed investments are a form of baslc flnancial instrument and are Snllially rewgnised al their transactlon value and subsequently measured al their fair value as al the balance she81 date using the closlng quoted market prlce. Realised gains {or losses) on investment assets are calculated as the difference between disposal proceeds and their opening Carryi￿ value or their purchase value if acquired subsequent lo the first day of the financial year. Unrealised gains and losses are calculated as the difference be￿een the fair value at the year-end and their ¢arying value al that date. Realised and unrealised investment gains lor losses) are combined in the stslement of financial acttvrties and are credited {or debitedl in the year in whlch they 8flS8. Age UK Waltham Forest AnThual Report and Financial Stal8ment5 lor the year ended 31 March 2023 Page136 Princlpal accounting pollcles Yeaf lo 31 March 2023 Debtors Debtors are ￿Cognised at their settlement amount. less any provision for non-recoverability. Prepayments are valued at the amount prepaid. They have been discounted lo the present valLJe Df the future cash receipt where such discounting is material. Cash at bank and In hand Cash al bank and in hand represents such accounts and instruments that are available on demand or have a malurily of less than three months from the dale of acquisition. Deposits for more than three months but less than one year have been disclosed as short term deposits. Cash placgd on deposit lor more than one year is disclos&d as a fix8d asset investment. Credttors and provlslons Creditors and provisK>ns are re¢ognised when the￿ is an obligation al the balance sheet dale as a result of a past event. it is probable that a transfer of economic benefit will be required in settlement. and Ihe amounl of the settlement can be estimated reliably. Creditors and provisions are recognised al the amount the Charity anticipates it will pay lo settle the debt. They have been discounted lo the present value of th& future cash payment where such discounting is material. Fund structurè The restricted fijnds are monies raised for, and their uso reslri¢ted lo, a specific purpose, or donations subject to donor imposed condibons. The designated funds are monies set aside out of general funds for specific pu￿OSe$ by the Trustees. The unrestricted funds ¢omprise Ihose monies which may be used towards meeting the charitable objectives of the Charity and which may be applied al the discretion of the Trustees. Leased assets Rentals applicable to operating leases where substsntially all of the benefits and risks ol ownership remain with Ihe lessor are charged lo Ihe slalernenl ol financial activities on a straight line basis over the lease term. Penslon costs Th¢ growth plan pension Scheme is a multkemployer schem¢ providing benefrts for some 1.300 non- associated employers. It is therefore not possible to identify the undèdying shara of thé Ch8rty's assets 8nd liabilities within the scheme. Howevér. as a m8mber of the sch8me, the Charity has a18g31 obligation lo make pension deficit reduGlion paymen15 when required by the scheme's actuary. The full cost of these repayments. discounted lo present values. is recognised in the year a pension deficit reduction plan is agreed. Age UK Waltham Forest Annual Report and Financial Statemenis for thè yoar tndtd 31 March 2023 Pape137 Notes to the financial statements Year lo 31 March 2023 1 Income from: Grants. donations and 16ga¢le$ Total lunds Unreslncted R8sirfthed 2023 fvnds funds Tot81 funds 2022 Unrestricted Restricted funds funds ilon8trons •nd 18gxies General donations LÉgaci8S 24,3BO 30.606 54,986 24380 30.606 54.986 24,908 3,630 28.538 24,908 3,630 28.538 UKAl8tlonalgr4nts National partner grant Other Age UK National grants Fund raiser role 10.000 10,000 39,580 14,853 64.433 10.ODO 10.000 58,017 39.58D 14.853 54,433 58.017 10.0110 10,CX)O 58.017 68.017 Othergrants Age UK EnNekY Power Partne 4xa XL CAB WaNham FtrÈst London COmm￿nity Foundati( Sports EngL4nd Filr 16,355 9.287 16,355 9.287 16,248 5.875 12.729 29.696 9,799 1e,248 5.875 11729 29.696 9,799 29.696 29,696 7.316 62,654 7,216 62,654 74,347 74.347 64,986 117,087 182.073 38,538 132.364 170.gQ2 2 Incomè from= Other trading 8etivitiÈs Tolal lund8 2023 Totsi funds 2022 Unrgstricted Réstrfctod fund5 funds Unrestfjcled Restricted furKIs funds sU￿ry fundralsiny Meellng room hlre 6.727 4,318 t1, 6.727 4,318 11.Q4S 8,422 1,080 9.502 8,422 1,080 9.502 Age UK Waltharn Forest Annual Report and Financial Statements for the year ended 31 Mar¢h 2023 Page138 Notes to the financial statements Year to 31 March 2023 3 Income from: Charitable acti¥itles- lrnproving tho lives of older people In Iha London Borough of Waltham Forest Totsi funds 2023 Total funds 2022 Unrestrf¢ted RÈstricled funds lund8 Unrestrictèd R8siricted funds funds UK Govgrnmen( Lo¢o1 Authorfty, and NEL ICB £ontraGts and grants Balance and Exorcis• Befnanding I Voluntsérirwj Othèr Lo¢al Au￿o￿ty ￿CoMe 30,B40 156.484 30,840 166.464 81,879 269,203 30,840 123.408 30.840 152.564 16.360 199.T64 29.156 16.360 45.516 81,879 81.879 187,324 154,248 Oth•r Incom• from chadtabk •¢tlvlV05 Classes 8nd activiti88 HaIrd￿ssIng snd fool SG8fg Olherirtomo 21.751 12.698 21.751 12,698 14,679 2.449 5.583 22.711 14.679 2.449 5.583 22.711 34,449 Mom8 SUPPOrt 88trvlce8 andyman and tslp al hwe 21,6Q4 21.614 Cov6d-19 lts¢ume CDvid-19 support funding 16.000 16.((Kl 243,377 81.879 325,256 192.959 45,516 238,475 4 Expenditure on: Raising funds Unresirlcied lun