## **STOCKTON SHOPMOBILITY LIMITED** ## **ANNUAL REPORT 2023-2024** ## **Contents** 1. Contents Page 1 2. Mission Statement Page 2 3. Report of the Trustees Page 3 - 5 4. Reference and Administrative Information Page 6 5. Statistical Information Page 7 - 13 6. Financial Summary Page 14 7. Acknowledgements Page 15 1 ## **STOCKTON** ## **SHOPMOBILITY LIMITED** ## **MISSION STATEMENT** "Our mission is to help people of all ages with mobility problems achieve a better level of independence. This could be shopping, participating in leisure pursuits or meeting with friends. As part of this mission, we provide mobility scooters, wheelchairs and walking aids, daily living aids maintained to the highest standard." ## **Stockton Shopmobility Ltd are core funded by** **2** ## **Stockton Shopmobility Limited 3 Report of the Trustees for the Year Ended 31 March 2024** The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019). ## **OBJECTIVES AND ACTIVITIES** ## **Principle objectives, activities and achievements for the public benefit** The principal activity of the business continues to remain the hiring of disability equipment and the selling of disability aids and equipment. We strive to supply an extensive range of items, from small items like walking sticks and shower stools to larger items, such as scooters, riser recliner chairs and profiling beds . Profits from Shopmobility retail are, as always, ploughed back into improving our services and updating our fleet of hire equipment. Shopmobility also offers driver training through our Scoot Safe Campaign, as well as servicing and repair of vehicles. Looking after customers is very important to Stockton Shopmobility Ltd and we aim to find the right product to meet the individual needs of the customer. Our aim is to provide quality services at reasonable prices. Stockton Borough Council hosts several major events in and around the High Street throughout the year and mobility hire equipment is available for these events wherever possible. The main achievements of the charity have been the increased independence for our clients using the hired mobility equipment. It enables clients to shop, meet friends for coffee or lunch, or to simply enjoy being out the house for a while. Enabling people to get out and about brings revenue to businesses in the town centre. We are gaining a reputation for fair prices for our retail equipment, meaning that customers have a better chance of affording their own equipment. The Trustees have had due regard to guidance published by the Charity Commission on public benefit. ## **ACHIEVEMENT AND PERFORMANCE** ## **Charitable activities** The Trustees of the Company continue to be optimistic with the overall results achieved for the year. Even in challenging retail conditions sales are still displaying an encouraging trend and retail sales projected growth is very much the basis of our business plan and strategy for revitalising the business. Hires and rental numbers have improved somewhat in conjunction with the move to Wellington Square and a marketing and publicity plan is now in place to concentrate on developing new hires with such strategies as a discount hire scheme. This trend is viewed positively by the Trustees especially in the context of the Covid 19 pandemic effect on consumer shopping habits, and, secondly, challenging economic cost of living conditions. The Trustees remain confident that our premises move will have a positive and significant impact upon hires, and we are envisaging an increase in rental/hire activity and proportionate upturn in income from hires. ## **FINANCIAL REVIEW** ## **Reserves policy** The Trustees believe that the Charity should hold financial reserves because it has no endowment funding and is entirely dependent upon donor funding from year to year which is inevitably subject to fluctuation and it needs to ensure that it can meet its contractual liabilities as they fall due. In light of the above, the Trustees have established a policy whereby the unrestricted reserves should be no less than three months of unrestricted expenditure. This would equate to unrestricted reserves of approximately £66,000, currently unrestricted reserves stand at £128,316. Reserve income will be held in a bank account considered to pay the most favourable interest rates and will be reviewed annually. 4 ## **Stockton Shopmobility Limited** ## **Report of the Trustees for the Year Ended 31 March 2024** ## **FUTURE PLANS** The move to Wellington Square, Stockton, has been at the centre of our company strategy. Our business plan is based around an official re-launch of the service supported by publicity and advertising. The Company has experienced encouraging retail sales since the move and, again, in the context of consumer cost of living challenges, the company sees this as a positive trend in which retail sales continue to grow. The staff of Stockton Shopmobility have worked hard to maintain a good reputation which is reflected in the satisfaction and loyalty of clients. Both Trustees and staff are positive about the move to new premises and feel that the company is in a good commercial position to develop retail sales. Since the move there has been a significant increase in general footfall and enquiries. Comment must be made about a general increase in running costs but this is in the context of general increased prices and the cost of living challenge which is affecting all retail businesses. Our long-term aim remains the same, to be self-sustaining and provide a quality service in both our retail outlet and the Shopmobility scheme. Safety of both our clients and the general public remains a priority with us. We will endeavour to take our Scoot Safe Campaign out into the community, so continuing to educate both mobility scooter users and the general public. ## **STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document** The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. A board of trustee directors govern the charity, and the Manager carries out the day to day running of the service and manages the strategic development of the organisation. In addition, there are co-opted, non-voting members, who attend board meetings in an advisory capacity, who represent some of our partners such as Stockton Borough Council. ## **Induction and training of new trustees** All trustees receive a full induction pack, which outlines their duties and responsibilities. This includes information about the Charity Commission rules and regulations, company policies and procedures, and good practice in governance. Mr Michael Womphrey has a professional background in law and human resource management and provides training for all trustees of the company and employment law and good governance. ## **Risk management** The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. In deciding what constitutes a risk, the trustees considered the following headings:- - Governance and Management - Operational risk - Financial risk - Environmental/External Factors - Compliance Risk (Law and regulation) Within each heading the trustees identified the potential risk to the charity, the appropriate control measures needed to manage the identified risk and an assessment of the risk level when those control measures have been applied. The trustees have given particular consideration to the financial risks to the charity and have prepared a Reserves policy to ensure that its contractual obligations can always be met. The trustees will review the Risk Management Strategy annually. 5 ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **REFERENCE AND ADMINISTRATIVE DETAILS** **Registered Company number** 03061335 (England and Wales) **Registered Charity number** 1048199 ## **Registered office** 16 Wellington Street Stockton on Tees TS18 1NA ## **Trustees** M Womphrey (Chair) L Osborne (Vice Chair) J Nimmo Councillor A McCoy A Osborne **Board Members Company Secretary** D P Barwick ## **Independent examiner** Anderson Barrowcliff LLP Chartered Accountants 3 Kingfisher Court Bowesfield Park Stockton on Tees TS18 3EX ## **Bankers** HSBC Bank plc 136 High Street Stockton on Tees TS18 1LR This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. 6 **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **MANUEL WHEELCHAIRS HIRE STATISTICS** ||||| |---|---|---|---| |**APRIL**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|1
6| ||||| |**APRIL**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|10
2| ||||| |**MAY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**7**| ||||| |**MAY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|12
1| ||||| |**JUNE**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|5
3| ||||| |**JUNE**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|13
4| ||||| |**JULY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|15
8| ||||| |**JULY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|4
1| ||||| |**AUGUST**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|10
4| ||||| |**AUGUST **|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
3| ||||| |**SEPTEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**6**| ||||| |**SEPTEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|5
3| ||||| |**OCTOBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|7
6| ||||| |**OCTOBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|6
5| ||||| |**NOVEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|4
3| ||||| |**NOVEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|11
2| ||||| |**DECEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|6
0| ||||| |**DECEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
2| ||||| |**JANUARY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|1
0| ||||| |**JANUARY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|9
0| ||||| |**FEBRUARY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**4**| ||||| |**FEBRUARY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
6| ||||| |**MARCH **|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|15
4| ||||| |**MARCH**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
3| ||||| ||||| |WHEELCHAIR HIRE OVERALL|2017-2018|81
51|| |
|
||| |~~WHEELCHAIR HIRE OVERALL~~|~~2022-2023~~||| |WHEELCHAIR HIRE OVERALL|20182019|102|| |
|-
|
|| |~~WHEELCHAIR HIREOVERALL~~|~~2023-2024~~|~~32 ~~|| **7** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **POWERCHAIRS HIRE STATISTICS** |||||| |---|---|---|---|---| ||APRIL|2022-2023|TOTAL EACH MONTH|3| |||||| ||APRIL|2023-2024|TOTAL EACH MONTH|0| |||||| ||MAY|2022-2023|TOTAL EACH MONTH|3| |||||| ||MAY|2023-2024|TOTAL EACH MONTH|0| |||||| ||JUNE|2022-2023|TOTAL EACH MONTH|1| |||||| ||JUNE|2023-2024|TOTAL EACH MONTH|4| |||||| ||JULY|2022-2023|TOTAL EACH MONTH|5| |||||| ||JULY|2023-2024|TOTAL EACH MONTH|0| |||||| ||AUGUST|2022-2023|TOTAL EACH MONTH|0| |||||| ||AUGUST|2023-2024|TOTAL EACH MONTH|2| |||||| ||SEPTEMBER|2022-2023|TOTAL EACH MONTH|3| |||||| ||SEPTEMBER|2023-2024|TOTAL EACH MONTH|2| |||||| ||OCTOBER|2022-2023|TOTAL EACH MONTH|3| |||||| ||OCTOBER|2023-2024|TOTAL EACH MONTH|4| |||||| ||NOVEMBER|2022-2023|TOTAL EACH MONTH|4| |||||| ||NOVEMBER|2023-2024|TOTAL EACH MONTH|4| |||||| ||DECEMBER|2022-2023|TOTAL EACH MONTH|0| |||||| ||DECEMBER|2023-2024|TOTAL EACH MONTH|2| |||||| ||JANUARY|2022-2023|TOTAL EACH MONTH|0| |||||| ||JANUARY|2023-2024|TOTAL EACH MONTH|0| |||||| ||FEBRUARY|2022-2023|TOTAL EACH MONTH|4| |||||| ||FEBRUARY|2023-2024|TOTAL EACH MONTH|2| |||||| ||MARCH|2022-2023|TOTAL EACH MONTH|4| |||||| ||MARCH|2023-2024|TOTAL EACH MONTH|3| |||||| |||||| ||**POWERCHAIRS HIRE OVERALL**|2022-2023|30|| |||||| ||**POWERCHAIRS HIRE OVERALL**|2023-2024|23|| **8** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **SCOOTER HIRE STATISTICS** ||||| |---|---|---|---| |APRIL|2022-2023|TOTAL EACH MONTH|49| ||||| |APRIL|2023-2024|TOTAL EACH MONTH|44| ||||| |MAY|2022-2023|TOTAL EACH MONTH|75| ||||| |MAY|2023-2024|TOTAL EACH MONTH|82| ||||| |JUNE|2022-2023|TOTAL EACH MONTH|50| ||||| |JUNE|2023-2024|TOTAL EACH MONTH|60| ||||| |JULY|2022-2023|TOTAL EACH MONTH|62| ||||| |JULY|2023-2024|TOTAL EACH MONTH|74| ||||| |AUGUST|2022-2023|TOTAL EACH MONTH|52| ||||| |AUGUST|2023-2024|TOTAL EACH MONTH|52| ||||| |SEPTEMBER|2022-2023|TOTAL EACH MONTH|70| ||||| |SEPTEMBER|2023-2024|TOTAL EACH MONTH|75| ||||| |OCTOBER|2022-2023|TOTAL EACH MONTH|66| ||||| |OCTOBER|2023-2024|TOTAL EACH MONTH|66| ||||| |NOVEMBER|2022-2023|TOTAL EACH MONTH|69| ||||| |NOVEMBER|2023-2024|TOTAL EACH MONTH|70| ||||| |DECEMBER|2022-2023|TOTAL EACH MONTH|38| ||||| |DECEMBER|2023-2024|TOTAL EACH MONTH|42| ||||| |JANUARY|2022-2023|TOTAL EACH MONTH|24| ||||| |JANUARY|2023-2024|TOTAL EACH MONTH|28| ||||| |FEBRUARY|2022-2023|TOTAL EACH MONTH|78| ||||| |FEBRUARY|2023-2024|TOTAL EACH MONTH|80| ||||| |MARCH|2022-2023|TOTAL EACH MONTH|77| ||||| |MARCH|2023-2024|TOTAL EACH MONTH|69| ||||| ||||| |SCOOTER HIREOVERALL|2022-2023|710|| ||||| |SCOOTER HIRE OVERALL|2023-2024|742|| **9** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **TOTAL OF ALL SERVICES STATISTICS** |||||| |---|---|---|---|---| ||APRIL|2022-2023|TOTAL EACH MONTH|58| |||||| ||APRIL|2023-2024|TOTAL EACH MONTH|46| |||||| ||MAY|2022-2023|TOTAL EACH MONTH|85| |||||| ||MAY|2023-2024|TOTAL EACH MONTH|83| |||||| ||JUNE|2022-2023|TOTAL EACH MONTH|54| |||||| ||JUNE|2023-2024|TOTAL EACH MONTH|68| |||||| ||JULY|2022-2023|TOTAL EACH MONTH|75| |||||| ||JULY|2023-2024|TOTAL EACH MONTH|75| |||||| ||AUGUST|2022-2023|TOTAL EACH MONTH|56| |||||| ||AUGUST|2023-2024|TOTAL EACH MONTH|57| |||||| ||SEPTEMBER|2022-2023|TOTAL EACH MONTH|79| |||||| ||SEPTEMBER|2023-2024|TOTAL EACH MONTH|80| |||||| ||OCTOBER|2022-2023|TOTAL EACH MONTH|75| |||||| ||OCTOBER|2023-2024|TOTAL EACH MONTH|75| |||||| ||NOVEMBER|2022-2023|TOTAL EACH MONTH|76| |||||| ||NOVEMBER|2023-2024|TOTAL EACH MONTH|76| |||||| ||DECEMBER|2022-2023|TOTAL EACH MONTH|38| |||||| ||DECEMBER|2023-2024|TOTAL EACH MONTH|46| |||||| ||JANUARY|2022-2023|TOTAL EACH MONTH|24| |||||| ||JANUARY|2023-2024|TOTAL EACH MONTH|28| |||||| ||FEBRUARY|2022-2023|TOTAL EACH MONTH|86| |||||| ||FEBRUARY|2023-2024|TOTAL EACH MONTH|88| |||||| ||MARCH|2022-2023|TOTAL EACH MONTH|85| |||||| ||MARCH|2023-2024|TOTAL EACH MONTH|75| |||||| |||||| ||**TOTAL OF ALL SERVICES**|2022-2023|791|| |||||| ||**TOTAL OF ALL SERVICES**|2023-2024|797|| _**10**_ ## **Long Term Hire April 2022 - March 2023 Statistics** |**2022/2023**|**Manuel**
**Chair**|**Scooter**|**Powerchair**|**Total**| |---|---|---|---|---| |**APRIL**|1|4|0|**5**| |**MAY**|1|0|0|**1**| |**JUNE**|0|4|0|**4**| |**JULY**|3|2|0|**5**| |**AUGUST**|1|6|0|**7**| |**SEPTEMBER**|2|6|0|**8**| |**OCTOBER**|1|1|0|**2**| |**NOVEMBER**|4|1|0|**5**| |**DECEMBER**|3|1|0|**4**| |**JANUARY**|1|0|0|**1**| |**FEBRUARY**|1|0|0|**1**| |**MARCH**|1|1|0|**2**| |**TOTALS**|**19**|**26**|**0**|**45**| ## **Long Term Hire April 2023 - March 2024 Statistics** |**2023/2024**|**Manuel**
**Chair**|**Scooter**|**Powerchair**|**Total**| |---|---|---|---|---| |**APRIL**|0|2|0|**0**| |**MAY**|2|0|0|**0**| |**JUNE**|1|3|0|**0**| |**JULY**|2|3|0|**0**| |**AUGUST**|3|2|0|**0**| |**SEPTEMBER**|0|4|0|**0**| |**OCTOBER**|0|4|0|**0**| |**NOVEMBER**|3|1|0|**0**| |**DECEMBER**|3|2|0|**0**| |**JANUARY**|0|0|0|**0**| |**FEBRUARY**|2|4|0|**0**| |**MARCH**|4|0|0|**0**| |**TOTALS**|**20**|**25**|**0**|**45**| **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** **11** ## **New Registrations April 2022 - March 2023 Statistics** |**2022/2023**|**No of local registrations**|**Registrations non**
**Stockton residents**|**Total**| |---|---|---|---| |**APRIL**|6|4|**10**| |**MAY**|4|4|**8**| |**JUNE**|5|5|**10**| |**JULY**|5|5|**10**| |**AUGUST**|6|5|**11**| |**SEPTEMBER**|7|5|**12**| |**OCTOBER**|7|3|**10**| |**NOVEMBER**|8|2|**10**| |**DECEMBER**|5|3|**8**| |**JANUARY**|3|2|**5**| |**FEBRUARY**|6|2|**8**| |**MARCH**|5|4|**9**| |**TOTALS**|**67**|**44**|**111**| ## **New Registrations April 2023 - March 2024 Statistics** |**2023/2024**|**No of local registrations**|**Registrations non**
**Stockton residents**|**Total**| |---|---|---|---| |**APRIL**|4|5|**9**| |**MAY**|4|6|**10**| |**JUNE**|5|6|**11**| |**JULY**|5|6|**11**| |**AUGUST**|5|5|**10**| |**SEPTEMBER**|7|6|**13**| |**OCTOBER**|6|5|**11**| |**NOVEMBER**|4|4|**8**| |**DECEMBER**|5|2|**7**| |**JANUARY**|5|7|**12**| |**FEBRUARY**|4|4|**8**| |**MARCH**|4|1|**5**| |**TOTALS**|**58**|**57**|**115**| **Stockton Shopmobility Limited** **Report of the Trustees for the Year Ended 31 March 2024** **12** ## **Information Requests April 2022 - March 2023 Statistics** |**2022/2023**|**RETAIL**|**EQUIPMENT HIRE**|**Total**| |---|---|---|---| |**APRIL**|85|58|**143**| |**MAY**|60|85|**145**| |**JUNE**|85|54|**139**| |**JULY**|99|75|**174**| |**AUGUST**|78|55|**133**| |**SEPTEMBER**|96|79|**175**| |**OCTOBER**|82|75|**157**| |**NOVEMBER**|90|76|**166**| |**DECEMBER**|58|38|**96**| |**JANUARY**|89|24|**113**| |**FEBRUARY**|85|86|**171**| |**MARCH**|90|85|**175**| |**TOTALS**|**997**|**790**|**1787**| ## **Information Requests April 2023 - March 2024 Statistics** |**2023/2024**|**RETAIL**|**EQUIPMENT HIRE**|**Total**| |---|---|---|---| |**APRIL**|74|46|**120**| |**MAY**|77|83|**160**| |**JUNE**|105|68|**173**| |**JULY**|125|75|**200**| |**AUGUST**|85|57|**142**| |**SEPTEMBER**|99|80|**179**| |**OCTOBER**|75|75|**150**| |**NOVEMBER**|95|76|**171**| |**DECEMBER**|68|46|**114**| |**JANUARY**|87|28|**115**| |**FEBRUARY**|78|88|**166**| |**MARCH**|87|75|**162**| |**TOTALS**|**1055**|**797**|**1852**| **13** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **Income Generation** Retail income has increased this year. £250,407 was generated over the year compared to £220,560 last year. Hire fees have increased this year and generated £7,115 comprised of £3,000 customer card payments from retail income transfer to be added to hire fees £4,115 in 2023/24 in comparison with last year's £7,090 in 2022/23 Grants received, Grants - Stockton Borough Council £6,000 Other trading activities £0.00 Investment Income £1,540 Total income this year was increased from £262,062 compared to £239,169 on last year’s figure. ## **Expenditure** Total expenditure this year was £263,181 compared to £240,963 in the previous year. **14** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **Acknowledgements** Stockton Shopmobility Ltd wishes to thank the following individuals and organisations for their support and contributions over the last year: Acorn Stairlifts Anderson Barrowcliff (Chartered Accountants) Wellington Square Management (Matt Boxhall) Drive Medical (Retail Supplier) Freerider (Retail Supplier) Kozee Komforts (Retail Supplier) Mark Bates (Scooter & Wheelchair Insurance) One Rehab (Retail Supplier) Roma Medical (Retail Supplier) Stockton Borough Council (Funding) SBC Support Team (Marc Bould, Karen Shaw) Tom Franks (Engineering ) Van Os Medical (Retail Supplier) **15** Stockton Shopmobility Lirnited Report of the Trustees and Unaudited Financial Statements for the Year Ended 31 March 2024 "Charity Commi551oners Copy, Reglstered Charlty Number: 1048199 ANDERSON BARROWCLIFF LLP Chartered Accountants Stocktoll Sho mobili Limited Colltellts of the Finaneial Statemellts for the Year Ended 31 rch 2024 Page Report of tb¢ Trustees I to 3 ndependellt Examiner's Report Statement of Finallelal Activlties Balance Sbeet 6 to 7 Notes to the Financlal Stat¢ments 8 to 14 Stoekton mobili Limited orto the Trustees for the Yea Ended 31 rch 2024 The trustees who are also directors of tbe cEwAty for the purposes of the Companies Act 2006) present their report with the finallcial statsments of the ¢barity for the year ended 31 Marcll 2024. The trustees have adopted the PTOVAsions of Accounting and Reporting by Ckwities: Statement of Recott]mended Prnctice applicable to charities preparing their accounts in accordance the Fillancial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l Janu&y 2019). 0￿cT￿￿5 AND ACTI￿￿Es Principle objectiv￿, aetlvities and achlevenients for the public benellt The prillcipal activity of the business Continues to remain the biring of disability equipment and the selling of disabillty aids and ¢quipment. We strive to supply an extensive range of items, from Sn￿11 It¢ll￿ walking sticks and shower stools to larger items, such as scooters, riser recliner ch￿S and profiling beds . Profits from SbopmobiLity retail are, as always> ploughed back into improving our services and updatTng our tleet of hire equipment. Shopmobiiity also offers drAv¢r training tI￿Ou8￿ our Scoot Safe can￿al￿4 as well as servi¢ing and repair of vehicles. Looking after customers is very important to Stockton Shopmobility Ltd and we aim to fmd the right product to meet the individual needs of the customer. Our ainl is to provide quality services at reasonable prir¢s. Stockton Borough Council hosts several major events in and around the Iligb Street throughout the year and mobility hire ¢quipment is available for these events wherever possible. The main achievements of the charity have been the increased indepeDdence for our clients using the hired mobility equipment. It enables clients to shop, meet friends for coffee or lunc14 or to simply enjoy being out the hou¥e for a while. Euabling people to get out and about brings revenue to bu8illesse8 in the town centre. We ore gall]ing a reputation for &ir prices for our retail equipmenL meallillg that customers have a better clwi¢e of affording their ovm equipment. The Trustees hav¢ had due regard to guidance published ty the Charlty Commission on public benefit. ACHIEVEMENT AND PERFORMANCE Charitabk aettvltle8 The Tnjstees of the Cowy continue to be optimistic wilb the overall results acbieved for the year. Even in challenging retail conditions sales are still displaying an encouragillg trend and retaiI sales projected ￿Wth is very rn￿￿ the basis of our business plan and strategy for revAtalisiDg the business. Hires and rontsl nutllbers have improved somewhat in Conjunction with the move to WelliJ]gton Square and a marketing and publicity plan is now in place to concentrate on developing new hires with such strategies as a discount hire scherne. This trend is viewed positively by the Trustees especially in the context of cballenwg economie Cost of living conditiODS. The TTUStees remain confident that our premises move will have a positive and signiticant impact upon hire and we are envisagillg an increase in rentallhire activity and proportionate uptLfll in income from hires. F￿aNC￿L RE￿Ew Res¢ry¢s policy The Tn￿teeS believe that the Cbarity should hold fjnancial reserves because it bas no endowment fjjnding aud is entirely dependert upon donor funding from year to year whith is inevitably Subject to tluctuation alld it ueeds to enswe that it can meet its Colltractual liabilities as they fall due. In ligbt of the abov4 the Tr￿Ste¢s have established a po]icy whereby the uorestricted reserves should be no less than three months of uDr¢strACted expenditure. This would equate to unrestricted reserves of approxijnatsly £66,000, currently uDrestrict¢d reserves stand at £128Jl6. Reserve income wilE be held ill a b8nk account considered to pay the most favournble interest rates and will be reviewed Page I Stockton Sho mobili Limited ort of the Trustees for the Year EDded 31 March 21)24 FtrnJRE PLANS The CoDwany has experienced encouraging retail sales siuce tbe move to Wellington Squate, Stockton and? agai￿ in the context of cousumer cost of living cl]allenges, the company sees this as a positive tr¢nd in which retail sales continue to grow. The staff of Stockton Shopmobility have worked hard to nMilltsin a good repthation which is reflected in the satisfaction and loyalty of clients. Both Trnstees and staff are positive and feel that the compally 18 in a good commercial position to develop retail sales. Since the move there bas been a significant iDThse in general fOo￿all and Cnquiries. Comment must be nude about a general increase in ruDlli￿ costs but tbi8 is in thc contsxt of general increased prices and the cost of living challenge Thdiich is afft¢ting all retsil busine5S¢S. Our long-tern] aim remai]ts the same, to be self-sustaining and provide a quality service in both our retail outlet aad the Sboprttobi]ity scherne. Safety of both our clients alld the genernE publiG retllains a priority with us. We endeavour to take our Sc(M)t Safe Campaigll Out into the comEUWty, so contlauing to eduGate both mobility scooter users and the general public. STRUCTURE, GOVERNANCE AND MANAGEMEKr Governing document The ¢b￿lty is controlled by its governing document. a deed of triisi and constitijtes a limited company) ]ymited by guardnte4 &8 d¢fjned by the Companies Act 2006. In the event of the cbarity being wound up. the liability in respect of the guarantee is limited to £1 per member of the cbarity. A board of trnstee directors govern the charity, the Manager Ca￿leS out the day to day nmning of the service aod manages the strategi¢ development of the organisalion. Ill additio￿ there ar¢ ¢o.opts4 non.voting n￿ober9, who attend board meetings in an advisory capacity, who represent some of our partners such as Stockton Borough Council. Indu¢don and training of new trustses I t￿￿te¢S receive a full induction pack, which outlines their duties and respoAL8ibilities. This includes inforDMtion about the Charity Commission rnles and regulations, company policies and procedure4 and good practice in governance. Michael Wornphrey has a professlonal background in law and human resource management and provides training for all In￿tee5 of tbe company alld employment law and good governance. Risk m*nagement The tn￿te£S have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls aT¢ in place to provide reasonable assurance against fraud and error. In deciding what constitutes a risk, the trustees ¢on8idered the followiog headings:_ - Governallce and Mallagement - Operational risk - Financial risk - EnvironmentaVExternal Factors - Corrtpliance Risk (Law and regulatlon) Within each heading the trustses identified the potentiaE risk to the charity, the appropriate control measures needed to manage the identified risk aud an assessment of the risk level when those eontrol measures have beo applie(L The tnTStees have given particular CODSideration to the finallcial risks to the cbarity and have prepared a Reserves policy to ensllre tbat its contractual obligations can always be met The tsustees will reNiew the Risk Management Stratagy aDllually. Page 2 Stoekton Sho obAII Limited rt olthe Trusttts for the Year Ended 31 Iltsrch 2024 REFERENCE AND ADMINISTRATtVE DETAILS Registered Colnpany nwnber 03061335 (England and Wales) Registered CbarAty number 1048199 Reg￿tered office 16 Wellington Street Stockton on Tees TS18 INA Truste L Osborne (Vice Chair) M Wornphtey (Chair) Cou]Lcillor A Mccoy A Osborne J NiEWnO Manager D P Banvick Company Secretary D P Barwick Independent Examiner AJ]deEson Barnwcliff LLP Chartered Accountants 3 Kingfisher Court Bowesfield Park Stockton on Tees TSI8 3EX Bankers HSBC Bank plc 136 High Street Stockton ou Toes TS18 ILR This report has been prepared in attordance with the special provisio￿ of Part 15 of the Conwallies Act 2006 relating to 8n￿ll companies. Approved by order of the board of trustees on ......... . and signed on its bebalf by: M W0mp￿eY (Chainnanj - Thistee Page 3 Inde elldent Ixaminer's ort Stoek mobili the T￿￿teeS of Independent examiner's report to the trnsteos of Stocktoll Shopmobility Limited ('the Company,) I report to the clwity trustees on my exa￿ination of the accounts of the Company for the year ended 3 1 March 2024. Responsibilities and basis of report As the charity's ttustees of the CoTUP&lly (and also its directors for the pU￿oSeS of company law) you are responsil)le for the preparation of the accounts in accordance with the requirellLents of the CoEnpaDies Act 2006 (kn 2006 ACV). Having satisfied myself that the accoi]nts of the Comp8lly are Dot required to be audited under Part 16 of the 2006 Act aud are eligible for indep¢nd¢nt ex&mination, I report in respect of my examination of your chaTitys accounts as carried out under Section 145 of th¢ Cbarities Act 2011 Cthe 2011 ACV). In carrying out my examination I have fol]owed tbe DirectiODS given by tbe Clwity Commission under Section 145(5) 0)) of the 2011 Act. Independent examiner's statemeDt Since your Ch￿Ity's gross income exceeded £250,000 your examiner must be a member of a listsd body. I can confinn that I aTn qualified to undertake the examination because I am a member of the IDstitute of Chartered Accowitants in England and Wales, whicb is oue of the listed bodi£s. I have completed my examinatlon. I confirm that no nthrs have come to my attention in connection with the exatDination giving mo cause to believe: accounting records were not kept ill respect of the Company as requiTed by Section 386 of the 2LK)6 Act. or the accounts do not accord with those records; or th¢ accounts do not comply with the accounting Tequirements of Se¢tion 396 of the 2006 Act other than any requirem￿ that the accounts give a true and fair view which is not a matter considered as part of all independent exami￿tion. or the aecouots have not been prepared in accordance with the methods and PTinciples of the Ststement of Recon]mended Pra¢tRGe for a¢counting and reporiing by cbarities (applicable to clwities preparing their accounts in accordan¢e with the Financial R¢porting Standard applicable in the UK alld RepubliG of Ireland (FRS 102)). I bave no concerns elld have cotlle across no other Matte￿ in connection with the examination to which att¢ntion should be drawn iu tbis report in order to ¢nable a proper Understanding of the accounts to b¢ reacbed. James Dale FCCA Anderson Barrowcliff LLP Chartered A¢rovntants 3 Kingfisher Court Bowesfield Park Stocltton on Tees TS18 3EX Date: ............. Page 4 Stockton Sho obili Limite41 Statement of Financial Activities for the Year Ended 31 Marcb 2024 2024 Total fullds 2023 Totsl fimds UnrestrACted Restricted funds fi￿a Notss INCOMI AIYD EI¥DOWMEIYIS FROM Donalons and legacies 5.003 Charitable actAvities GTallts - Stockton Borougb Coun¢il Retail Income Hire tncon 6,000 250.407 4,115 000 250,407 4,115 6,000 220,560 7.090 Illvestment income iJ40 IA40 516 Totsl 261062 262.062 239,169 EXFEfADITURE ON Charitable aetivltles Retsil and hire 263,181 263,181 240,963 NET llYCOiWIEI(IXPENDITURE) (1,119) (1,119) (1,794) RECoNc￿IATIoN OF FUNDS Totsl fimds brougbt forward 129,435 129,435 131,229 TOTAL FUIYDS CARRIED FORWARD 128,316 128a16 129,435 The notes fonn part of these fmancial statenlents Page 5 St ckton Sho obili Limited Balance Sheet 31 March 2024 2024 Total funds 2023 Total fijnds Unrestricted Restricted fi￿d Notes FIXED ASSETS Tangible assets io 297 297 465 CURRENT ASSETS Stocks 11 12 &293 11.484 111,272 8293 11,484 111,272 9,108 13,379 110,284 Cash at bank and in hand 131,049 131,049 132,771 CREDTTORS Amounts fallimg due within one year 13 (3,030) (3,030) (3.801) NET CURliE1￿ ASSETS 128,019 12&019 128,970 TOTAL ASSETS LESS CURRENT 12&316 128?16 129.435 NET ASSETS 12&316 128J16 129,435 15 Unrestricted fitnds 128J16 129,435 TOTAL FUNDS 128016 l29,435 The cbaritable company is entitle41 to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 Mawh 2024. The mernbeT5 haye not required the company to obtain an 2udÈt of its fJnallciaI ststen]ents for the year end 31 March 2024 in accordance with Sertion 476 of the Companies Act 2006. The truste¢s aGknowledge their responsibilities for (a) ensuring that the clwitable company keeps accounting records tb* ¢oniply with Sections 386 and 387 of the comp￿te8 Act 2006 and (b) preparing fD)ancial statetllents which give a true and fair view of the state of affai￿ of the charitable Company as at the ¢nd of each fmancial year and of its Surplus or deficit for ¢￿h fmancial year in accord8n¢e with the requirements of Sertions 394 and 395 and which otherwise compty with the requirements of the Companies Act 2006 relating to fLoancial statements, so far &s applicable to the charitabl¢ rompaThy. The note5 forni part of these financial statsments Page 6 continued... Stockton Sho mobili Litllited Balance Sheet- continlled 31 March 2024 These financial statements have been Prepared in a￿OrdanCe with the provisioDs applicable to clwitsbIe compaDies subject to the small cornpanies regime. ents were approved by the Board of Tnistees alld authorised for issue on . and were sigtled on its bebalf by: M Wompbrey (Chairman) - Th￿tee The notss form part of tbese finallcial statements Page 7 Stockton Sho obi Limited Notes to the ancial Statements lor the Year Ended 31 Mareh 2024 STATUTORY INFORMATION Stockton Shopmobility Limited is a private clwitable companyg limited by guarantee. regstered in Englaud and Wales. The company's registered number and registered office address caD be foulld ill the TnL8tees' ReporL The financial statements are presented iu stsrling which is tbe fim¢tional ctrrency of the charitable company and rounded to the nearest £. The sigTrificant accounting policies applied ill the preparation of these financial statements are set out below. These policie5 bave been consistently applied to all years presented unless otherwise stated. ACCOIJNTING POLICIES Basis of preparing the finaneial statements The financial statements have been prepared in accordance with Accounting and Reporting by Charitie$: ststement of Recommendcd Practice applicable to clwities preparing their accounts in ac￿rdanCe with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Stockton Shoptnobi]ity Ltd meets the defiwtion of a public benefft entity Ulld￿ FRS 102. Assets and ]iabilithes are initially recognised at historical cost or transaction vaIu¢ UDl¢ss other*vise stat¢d in the relevant ac¢ounting policy nots. Items of Incon￿ are recognis¢d and included int he accounts wb¢n all the followiug criteria are met: - The chaTtty have entitlement to the fimds. - Anyperformauce conditions attached to the iteni(s) of income have been met or are fully WAthin the control of th¢ ch&ity. - There is sufficient certainty that receipt of the income is Considered probable. and - The amount call be measured reliably. D¢fthTed income represents amounts received for future periods and is released to incon)ing resources in the perlod to which it relates. Such itic0￿¢ is only deferred when.. - The donor specifies that tthe donation ztlust only be used in future accounting periods. or - The donor has imposed conditions which must be met b¢for¢ the dwily bas unconditional entitlement. Inveslment income is recognis¢d on a receivable basls. Jncome from charitable activities includes income reCO￿lsed as earned (&8 the Telated goods or services are provided) under contract or where eDtitlement to wt fjjnding is subject to specific perfornance conditions. Grdnt income included in this Category provides fimding to support pro￿￿rne activities and is recognis¢d where there is entitleJnenL certainty of receipt and the amount can be measured with sufficient reliability. There is no netting off within the accoiints. Eipenditllre Liabilities are re¢ogDised as soon as there is a legal or conslrnctive obligation committing the company to the expenditure. All expenditure is accounted for on an accnwls basis and has been classified Ullder headings that aggregate all rosts related to the category. It includes attnbutable VAT M4]icb cannot be recovere CbaTitable expenditUTe co]npTises those costs incurred by the company in the delivery of its a¢tiTrities and services for its beDeficiaTies. It includes both costs that cau ￿ allocated dirertly to such activities and those costs of an indirect nature necessary to support d]em. Support ¢osts include central functions and have been allocated to activity cost categories on a b&%is ¢ollsAstent with tLe use of resourGes, for exall]ple, allocating propety costs by floor ftreas. or per capit4 staff costs by the time spent and other cost8 by usage. Page 8 continued... StoekÉon Sho mobill Limited Notes to the Financial Statemellts - eontinued for the Year Ended 31 iKare 2024 ACCOUNTLYG POLICIES- continued Expenditure Governance costs include those incurred in the governance of the cknty which are associated with the constilMtiOllal and statutory requiretnents. Tangible fjxed assets Fixed assets are stated at Cost less accumul*ed depreciation. Assets purchased from restricted fi￿d8 ate capitalised in the Balance Sheet and the funds then tranSf￿red to uDrestrictsd funds as they have been expended in the year. Depreciation is provided at the following amiual rates in order to write off each asset over its estimated usefi Scooters, Chairs etc - 200/0 8traigbt line Computer equipment- 200/0 straight lille FurnitiiTr and equipment - 15Yo reducing balance Stocks Stocks are valued at Ihe lower of cost and net realisable value, after making due allowance for obsolets and slow Taxation The clwity is all exetnpt Charity within the meaning of Schedule 3 of the Charities Act 2011 aud is considered to pass the tests set out in Paragraph I Schedule 6 Finance Act 2010 alld therefore it meets the d¢fiDitioll of a haritsble company for UK COTporation tax purposes. Fund accountlng Unrestiictsd income fimds are general fjmds which are available for use at the trustees, discretion in furtherauce of the objectives of the cotnpany. Restricted fjmds are those dOllat￿ for use in a particular area or for specific purpoges, the use of w]Licb is restricted to that area or purpose. PensAOJJ costs and otber post-retireJJ]ent benefits The Charitsble Gompany operates a defjlled colltribution pension scheme. Contributions payable to the ¢1￿1table coJnpang5 pension scheme are cha4¢d to the Statement of Fitwieial Activities ill th¢ period to whirh they relate. Operating leases Rental paynents under operating le&ses are charged in the Statement of Financial Activities on a straight line basis over the lease terni. Debtors Trade and other debtors are recognised at the settlement 8mount due. Cash at bank Cash at bank and ¢ash ID hand includes cash and short terni bigbly liquid investments wÉtlL a short maturity of three months or less from the date of acquisition or opening of the deposit or similar acrounL Creditors Creditors and provisions are recognised where the charity has a present obligation resulting fonn a past event that wiIl probably result in the transfer of fimds tt) a tbird paty and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are nornially recognised at tlLeir settlement amoullL Page 9 continue(t.. StocktoD Sho mobili Notes to the inancial Statements - eontillued for the Year Ended 31 March 2024 DONATIONS ALYD LEGACIES 2024 2023 Sunthy donations 5,000 5,(K)3 Gtants T￿cIVe¢ included in the above. are as follows: 2024 2023 Stoclttoll Borough Council 5,000 2024 2023 Deposit account inter¢st 1,540 516 CHARITABLE ACTIVITIES COSTS 2024 2023 Direct Co8ts Costs of goods sold 193,600 175282 Support Costs tnsurdnce Premises costs Bank cbarges Wages & salarAes Pensio]L8 D¢prcciation Deficit on disposal of fixed assets RepaiTS & renewals Telephone Printin& postage and stationery Advertising Suudry expense8 1,829 19,644 4,972 21,062 620 168 1,825 14,678 2,767 20,068 566 198 127 4,418 548 2,089 1,335 1,038 323 551 1,127 417 3,182 Governance Costs Wages & salaries Accoulltancy and professional fees 11,847 3,840 11,288 4,736 263,181 240,963 Page 10 continu¢(L.. StocktOD Sho moblli Llmited Iyotes to tbe Flnaneial Statements- Colltinued for the Year Ended 31 arch 2024 IYET llYCOME/(EXPENDITURE) . Net income/{expenditwe) is stated after char￿￿{Crediting). 2024 2023 Depreciation- owned &ssets Deficit on disposal of fixed assets 198 127 TRUSTEES, REMUNERATION AND BENEFITS TheTe were no tsu8tees' rnlluneration or other benefits for tbe year ended 31 M8rcb 2024 nor for the year ended 31 March 2023. Trustees, expenses There were no bwstees, expenses paid for the year ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 2024 2023 Wage5 and salaries Otber peusion costs 32,909 620 31,356 566 33,529 31,922 The average monthty nuther of employees dur5ng the year was as follows." 2024 2023 Retail and athinithtive No employees received emoluments ill excess of £60,000. The totsl amount of employee remuneration benefits received by key mattagement personnel is f23,400 (2023 £22,464). LEGAL STATUS OF THE COMPANY The charity is a company limited by guaTalltee. The members of the compally are tbe trnstees listed on page l. In the event of the charity being wound up, the liability in respect of the guaTantee is lirnlted to £1 per member of the charity. Pagell continued... Stoektoll Sho mobiji Limited Notes to the Finaucial Statements- continued for the Year Ended 31 Mareh 2024 10. TANGIBLE FIXED ASSETS Plant alld mathinery Totals COST At l April 2023 and 31 March 2024 8A51 3,855 12,406 DEPRECIATION At l ApriE 2023 Cbarge for year 8,534 3,407 11941 168 At 31)Aareh 2024 3A75 12,11)9 IYET BOOK VALUE At 31 March 2024 17 280 297 At 31 March 2023 17 448 465 11. STOCKS 2024 2023 Stocks 8,293 9.108 12. DEBTORS: AMOUNTS FALLING DUE WITEillY ONE YEAR 2024 2023 VAT Prepay]nents and accnL¢d income 8,166 3018 10,455 2,924 11,484 13.379 13. CREDrroRS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Trade creditor5 Social secwity and other taxes Other creditors Accruals 547 244 iio 2,900 3,030 3,030 3,801 Page 12 Ontinue￿.. Stockton Sho Limited Notes to the F. aneial Statements - colltillued for the Year Ellded 31 Mar¢h 2024 14. LKASING AGREEMENTS Minimum lease payments under non*cancellable operating leases fall due as follows: 2024 2023 Within one year Between one and five ye8rs Jn more than five years 17JOO 9,000 16.500 17,500 9,000 26,500 43,000 I& MOVEMENT tN FUNDS Net movement in fi￿d8 At 31.3.24 At 1.4.23 Ullrestricted funds General fimd 129,435 (1,119) 128a16 TOTAL FUtSDS 129,435 (1,119) 128,316 Net mov¢ment in fi￿&5, included in the above are 8s follows., Inconung resources Resources Movement expeud¢d ill fullds Unrestrfieled funds Gellernl fund 262,062 (263,181) (1,1 19) TOTAL y[r￿Ds 262,062 (263,181) (1,119) Comparatives for ￿0VenIent In funds Net movement in funds At 31.3.23 At 1.4.22 Unrestrlcted funds General fuud 131,229 (1,794) 129,435 131,229 (1,794) 29,435 Page 13 continue￿.. Stockton Sho mobilit imlted Not£8 to the Financial Statements - conttnued for the Year Ended 31 March 2024 15. MOVEMENT LY FUKDS- eontinued Comparative net movement ia fimds, included in the above are as follows: Incoming resources Resources expended Movement in fi]nds Unrestricted funds Geueral fimd 234.169 (235.963) (1,794) Restricted fullds Restricted Fund 5,000 (5,000) TOTAL FUNDS 239,169 (240,963) (1,794) 16. RELATED PARTY DISCLOSURES There were no related paty transactions for the year ended 31 March 2024. 17. CONTROL RELATIONSHIPS Tbe Charity is under tbe control of the Board of Trustses as noted on page l. Page 14 ## **STOCKTON SHOPMOBILITY LIMITED** ## **ANNUAL REPORT 2023-2024** ## **Contents** 1. Contents Page 1 2. Mission Statement Page 2 3. Report of the Trustees Page 3 - 5 4. Reference and Administrative Information Page 6 5. Statistical Information Page 7 - 13 6. Financial Summary Page 14 7. Acknowledgements Page 15 1 ## **STOCKTON** ## **SHOPMOBILITY LIMITED** ## **MISSION STATEMENT** "Our mission is to help people of all ages with mobility problems achieve a better level of independence. This could be shopping, participating in leisure pursuits or meeting with friends. As part of this mission, we provide mobility scooters, wheelchairs and walking aids, daily living aids maintained to the highest standard." ## **Stockton Shopmobility Ltd are core funded by** **2** ## **Stockton Shopmobility Limited 3 Report of the Trustees for the Year Ended 31 March 2024** The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019). ## **OBJECTIVES AND ACTIVITIES** ## **Principle objectives, activities and achievements for the public benefit** The principal activity of the business continues to remain the hiring of disability equipment and the selling of disability aids and equipment. We strive to supply an extensive range of items, from small items like walking sticks and shower stools to larger items, such as scooters, riser recliner chairs and profiling beds . Profits from Shopmobility retail are, as always, ploughed back into improving our services and updating our fleet of hire equipment. Shopmobility also offers driver training through our Scoot Safe Campaign, as well as servicing and repair of vehicles. Looking after customers is very important to Stockton Shopmobility Ltd and we aim to find the right product to meet the individual needs of the customer. Our aim is to provide quality services at reasonable prices. Stockton Borough Council hosts several major events in and around the High Street throughout the year and mobility hire equipment is available for these events wherever possible. The main achievements of the charity have been the increased independence for our clients using the hired mobility equipment. It enables clients to shop, meet friends for coffee or lunch, or to simply enjoy being out the house for a while. Enabling people to get out and about brings revenue to businesses in the town centre. We are gaining a reputation for fair prices for our retail equipment, meaning that customers have a better chance of affording their own equipment. The Trustees have had due regard to guidance published by the Charity Commission on public benefit. ## **ACHIEVEMENT AND PERFORMANCE** ## **Charitable activities** The Trustees of the Company continue to be optimistic with the overall results achieved for the year. Even in challenging retail conditions sales are still displaying an encouraging trend and retail sales projected growth is very much the basis of our business plan and strategy for revitalising the business. Hires and rental numbers have improved somewhat in conjunction with the move to Wellington Square and a marketing and publicity plan is now in place to concentrate on developing new hires with such strategies as a discount hire scheme. This trend is viewed positively by the Trustees especially in the context of the Covid 19 pandemic effect on consumer shopping habits, and, secondly, challenging economic cost of living conditions. The Trustees remain confident that our premises move will have a positive and significant impact upon hires, and we are envisaging an increase in rental/hire activity and proportionate upturn in income from hires. ## **FINANCIAL REVIEW** ## **Reserves policy** The Trustees believe that the Charity should hold financial reserves because it has no endowment funding and is entirely dependent upon donor funding from year to year which is inevitably subject to fluctuation and it needs to ensure that it can meet its contractual liabilities as they fall due. In light of the above, the Trustees have established a policy whereby the unrestricted reserves should be no less than three months of unrestricted expenditure. This would equate to unrestricted reserves of approximately £66,000, currently unrestricted reserves stand at £128,316. Reserve income will be held in a bank account considered to pay the most favourable interest rates and will be reviewed annually. 4 ## **Stockton Shopmobility Limited** ## **Report of the Trustees for the Year Ended 31 March 2024** ## **FUTURE PLANS** The move to Wellington Square, Stockton, has been at the centre of our company strategy. Our business plan is based around an official re-launch of the service supported by publicity and advertising. The Company has experienced encouraging retail sales since the move and, again, in the context of consumer cost of living challenges, the company sees this as a positive trend in which retail sales continue to grow. The staff of Stockton Shopmobility have worked hard to maintain a good reputation which is reflected in the satisfaction and loyalty of clients. Both Trustees and staff are positive about the move to new premises and feel that the company is in a good commercial position to develop retail sales. Since the move there has been a significant increase in general footfall and enquiries. Comment must be made about a general increase in running costs but this is in the context of general increased prices and the cost of living challenge which is affecting all retail businesses. Our long-term aim remains the same, to be self-sustaining and provide a quality service in both our retail outlet and the Shopmobility scheme. Safety of both our clients and the general public remains a priority with us. We will endeavour to take our Scoot Safe Campaign out into the community, so continuing to educate both mobility scooter users and the general public. ## **STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document** The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. A board of trustee directors govern the charity, and the Manager carries out the day to day running of the service and manages the strategic development of the organisation. In addition, there are co-opted, non-voting members, who attend board meetings in an advisory capacity, who represent some of our partners such as Stockton Borough Council. ## **Induction and training of new trustees** All trustees receive a full induction pack, which outlines their duties and responsibilities. This includes information about the Charity Commission rules and regulations, company policies and procedures, and good practice in governance. Mr Michael Womphrey has a professional background in law and human resource management and provides training for all trustees of the company and employment law and good governance. ## **Risk management** The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. In deciding what constitutes a risk, the trustees considered the following headings:- - Governance and Management - Operational risk - Financial risk - Environmental/External Factors - Compliance Risk (Law and regulation) Within each heading the trustees identified the potential risk to the charity, the appropriate control measures needed to manage the identified risk and an assessment of the risk level when those control measures have been applied. The trustees have given particular consideration to the financial risks to the charity and have prepared a Reserves policy to ensure that its contractual obligations can always be met. The trustees will review the Risk Management Strategy annually. 5 ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **REFERENCE AND ADMINISTRATIVE DETAILS** **Registered Company number** 03061335 (England and Wales) **Registered Charity number** 1048199 ## **Registered office** 16 Wellington Street Stockton on Tees TS18 1NA ## **Trustees** M Womphrey (Chair) L Osborne (Vice Chair) J Nimmo Councillor A McCoy A Osborne **Board Members Company Secretary** D P Barwick ## **Independent examiner** Anderson Barrowcliff LLP Chartered Accountants 3 Kingfisher Court Bowesfield Park Stockton on Tees TS18 3EX ## **Bankers** HSBC Bank plc 136 High Street Stockton on Tees TS18 1LR This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. 6 **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **MANUEL WHEELCHAIRS HIRE STATISTICS** ||||| |---|---|---|---| |**APRIL**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|1
6| ||||| |**APRIL**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|10
2| ||||| |**MAY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**7**| ||||| |**MAY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|12
1| ||||| |**JUNE**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|5
3| ||||| |**JUNE**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|13
4| ||||| |**JULY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|15
8| ||||| |**JULY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|4
1| ||||| |**AUGUST**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|10
4| ||||| |**AUGUST **|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
3| ||||| |**SEPTEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**6**| ||||| |**SEPTEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|5
3| ||||| |**OCTOBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|7
6| ||||| |**OCTOBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|6
5| ||||| |**NOVEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|4
3| ||||| |**NOVEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|11
2| ||||| |**DECEMBER**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|6
0| ||||| |**DECEMBER**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
2| ||||| |**JANUARY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|1
0| ||||| |**JANUARY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|9
0| ||||| |**FEBRUARY**|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|**4**| ||||| |**FEBRUARY**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
6| ||||| |**MARCH **|**20**17**-20**18
22
23|**TOTAL EACH MONTH**|15
4| ||||| |**MARCH**|**20**18**-20**19
23
24|**TOTAL EACH MONTH**|8
3| ||||| ||||| |WHEELCHAIR HIRE OVERALL|2017-2018|81
51|| |
|
||| |~~WHEELCHAIR HIRE OVERALL~~|~~2022-2023~~||| |WHEELCHAIR HIRE OVERALL|20182019|102|| |
|-
|
|| |~~WHEELCHAIR HIREOVERALL~~|~~2023-2024~~|~~32 ~~|| **7** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **POWERCHAIRS HIRE STATISTICS** |||||| |---|---|---|---|---| ||APRIL|2022-2023|TOTAL EACH MONTH|3| |||||| ||APRIL|2023-2024|TOTAL EACH MONTH|0| |||||| ||MAY|2022-2023|TOTAL EACH MONTH|3| |||||| ||MAY|2023-2024|TOTAL EACH MONTH|0| |||||| ||JUNE|2022-2023|TOTAL EACH MONTH|1| |||||| ||JUNE|2023-2024|TOTAL EACH MONTH|4| |||||| ||JULY|2022-2023|TOTAL EACH MONTH|5| |||||| ||JULY|2023-2024|TOTAL EACH MONTH|0| |||||| ||AUGUST|2022-2023|TOTAL EACH MONTH|0| |||||| ||AUGUST|2023-2024|TOTAL EACH MONTH|2| |||||| ||SEPTEMBER|2022-2023|TOTAL EACH MONTH|3| |||||| ||SEPTEMBER|2023-2024|TOTAL EACH MONTH|2| |||||| ||OCTOBER|2022-2023|TOTAL EACH MONTH|3| |||||| ||OCTOBER|2023-2024|TOTAL EACH MONTH|4| |||||| ||NOVEMBER|2022-2023|TOTAL EACH MONTH|4| |||||| ||NOVEMBER|2023-2024|TOTAL EACH MONTH|4| |||||| ||DECEMBER|2022-2023|TOTAL EACH MONTH|0| |||||| ||DECEMBER|2023-2024|TOTAL EACH MONTH|2| |||||| ||JANUARY|2022-2023|TOTAL EACH MONTH|0| |||||| ||JANUARY|2023-2024|TOTAL EACH MONTH|0| |||||| ||FEBRUARY|2022-2023|TOTAL EACH MONTH|4| |||||| ||FEBRUARY|2023-2024|TOTAL EACH MONTH|2| |||||| ||MARCH|2022-2023|TOTAL EACH MONTH|4| |||||| ||MARCH|2023-2024|TOTAL EACH MONTH|3| |||||| |||||| ||**POWERCHAIRS HIRE OVERALL**|2022-2023|30|| |||||| ||**POWERCHAIRS HIRE OVERALL**|2023-2024|23|| **8** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **SCOOTER HIRE STATISTICS** ||||| |---|---|---|---| |APRIL|2022-2023|TOTAL EACH MONTH|49| ||||| |APRIL|2023-2024|TOTAL EACH MONTH|44| ||||| |MAY|2022-2023|TOTAL EACH MONTH|75| ||||| |MAY|2023-2024|TOTAL EACH MONTH|82| ||||| |JUNE|2022-2023|TOTAL EACH MONTH|50| ||||| |JUNE|2023-2024|TOTAL EACH MONTH|60| ||||| |JULY|2022-2023|TOTAL EACH MONTH|62| ||||| |JULY|2023-2024|TOTAL EACH MONTH|74| ||||| |AUGUST|2022-2023|TOTAL EACH MONTH|52| ||||| |AUGUST|2023-2024|TOTAL EACH MONTH|52| ||||| |SEPTEMBER|2022-2023|TOTAL EACH MONTH|70| ||||| |SEPTEMBER|2023-2024|TOTAL EACH MONTH|75| ||||| |OCTOBER|2022-2023|TOTAL EACH MONTH|66| ||||| |OCTOBER|2023-2024|TOTAL EACH MONTH|66| ||||| |NOVEMBER|2022-2023|TOTAL EACH MONTH|69| ||||| |NOVEMBER|2023-2024|TOTAL EACH MONTH|70| ||||| |DECEMBER|2022-2023|TOTAL EACH MONTH|38| ||||| |DECEMBER|2023-2024|TOTAL EACH MONTH|42| ||||| |JANUARY|2022-2023|TOTAL EACH MONTH|24| ||||| |JANUARY|2023-2024|TOTAL EACH MONTH|28| ||||| |FEBRUARY|2022-2023|TOTAL EACH MONTH|78| ||||| |FEBRUARY|2023-2024|TOTAL EACH MONTH|80| ||||| |MARCH|2022-2023|TOTAL EACH MONTH|77| ||||| |MARCH|2023-2024|TOTAL EACH MONTH|69| ||||| ||||| |SCOOTER HIREOVERALL|2022-2023|710|| ||||| |SCOOTER HIRE OVERALL|2023-2024|742|| **9** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **TOTAL OF ALL SERVICES STATISTICS** |||||| |---|---|---|---|---| ||APRIL|2022-2023|TOTAL EACH MONTH|58| |||||| ||APRIL|2023-2024|TOTAL EACH MONTH|46| |||||| ||MAY|2022-2023|TOTAL EACH MONTH|85| |||||| ||MAY|2023-2024|TOTAL EACH MONTH|83| |||||| ||JUNE|2022-2023|TOTAL EACH MONTH|54| |||||| ||JUNE|2023-2024|TOTAL EACH MONTH|68| |||||| ||JULY|2022-2023|TOTAL EACH MONTH|75| |||||| ||JULY|2023-2024|TOTAL EACH MONTH|75| |||||| ||AUGUST|2022-2023|TOTAL EACH MONTH|56| |||||| ||AUGUST|2023-2024|TOTAL EACH MONTH|57| |||||| ||SEPTEMBER|2022-2023|TOTAL EACH MONTH|79| |||||| ||SEPTEMBER|2023-2024|TOTAL EACH MONTH|80| |||||| ||OCTOBER|2022-2023|TOTAL EACH MONTH|75| |||||| ||OCTOBER|2023-2024|TOTAL EACH MONTH|75| |||||| ||NOVEMBER|2022-2023|TOTAL EACH MONTH|76| |||||| ||NOVEMBER|2023-2024|TOTAL EACH MONTH|76| |||||| ||DECEMBER|2022-2023|TOTAL EACH MONTH|38| |||||| ||DECEMBER|2023-2024|TOTAL EACH MONTH|46| |||||| ||JANUARY|2022-2023|TOTAL EACH MONTH|24| |||||| ||JANUARY|2023-2024|TOTAL EACH MONTH|28| |||||| ||FEBRUARY|2022-2023|TOTAL EACH MONTH|86| |||||| ||FEBRUARY|2023-2024|TOTAL EACH MONTH|88| |||||| ||MARCH|2022-2023|TOTAL EACH MONTH|85| |||||| ||MARCH|2023-2024|TOTAL EACH MONTH|75| |||||| |||||| ||**TOTAL OF ALL SERVICES**|2022-2023|791|| |||||| ||**TOTAL OF ALL SERVICES**|2023-2024|797|| _**10**_ ## **Long Term Hire April 2022 - March 2023 Statistics** |**2022/2023**|**Manuel**
**Chair**|**Scooter**|**Powerchair**|**Total**| |---|---|---|---|---| |**APRIL**|1|4|0|**5**| |**MAY**|1|0|0|**1**| |**JUNE**|0|4|0|**4**| |**JULY**|3|2|0|**5**| |**AUGUST**|1|6|0|**7**| |**SEPTEMBER**|2|6|0|**8**| |**OCTOBER**|1|1|0|**2**| |**NOVEMBER**|4|1|0|**5**| |**DECEMBER**|3|1|0|**4**| |**JANUARY**|1|0|0|**1**| |**FEBRUARY**|1|0|0|**1**| |**MARCH**|1|1|0|**2**| |**TOTALS**|**19**|**26**|**0**|**45**| ## **Long Term Hire April 2023 - March 2024 Statistics** |**2023/2024**|**Manuel**
**Chair**|**Scooter**|**Powerchair**|**Total**| |---|---|---|---|---| |**APRIL**|0|2|0|**0**| |**MAY**|2|0|0|**0**| |**JUNE**|1|3|0|**0**| |**JULY**|2|3|0|**0**| |**AUGUST**|3|2|0|**0**| |**SEPTEMBER**|0|4|0|**0**| |**OCTOBER**|0|4|0|**0**| |**NOVEMBER**|3|1|0|**0**| |**DECEMBER**|3|2|0|**0**| |**JANUARY**|0|0|0|**0**| |**FEBRUARY**|2|4|0|**0**| |**MARCH**|4|0|0|**0**| |**TOTALS**|**20**|**25**|**0**|**45**| **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** **11** ## **New Registrations April 2022 - March 2023 Statistics** |**2022/2023**|**No of local registrations**|**Registrations non**
**Stockton residents**|**Total**| |---|---|---|---| |**APRIL**|6|4|**10**| |**MAY**|4|4|**8**| |**JUNE**|5|5|**10**| |**JULY**|5|5|**10**| |**AUGUST**|6|5|**11**| |**SEPTEMBER**|7|5|**12**| |**OCTOBER**|7|3|**10**| |**NOVEMBER**|8|2|**10**| |**DECEMBER**|5|3|**8**| |**JANUARY**|3|2|**5**| |**FEBRUARY**|6|2|**8**| |**MARCH**|5|4|**9**| |**TOTALS**|**67**|**44**|**111**| ## **New Registrations April 2023 - March 2024 Statistics** |**2023/2024**|**No of local registrations**|**Registrations non**
**Stockton residents**|**Total**| |---|---|---|---| |**APRIL**|4|5|**9**| |**MAY**|4|6|**10**| |**JUNE**|5|6|**11**| |**JULY**|5|6|**11**| |**AUGUST**|5|5|**10**| |**SEPTEMBER**|7|6|**13**| |**OCTOBER**|6|5|**11**| |**NOVEMBER**|4|4|**8**| |**DECEMBER**|5|2|**7**| |**JANUARY**|5|7|**12**| |**FEBRUARY**|4|4|**8**| |**MARCH**|4|1|**5**| |**TOTALS**|**58**|**57**|**115**| **Stockton Shopmobility Limited** **Report of the Trustees for the Year Ended 31 March 2024** **12** ## **Information Requests April 2022 - March 2023 Statistics** |**2022/2023**|**RETAIL**|**EQUIPMENT HIRE**|**Total**| |---|---|---|---| |**APRIL**|85|58|**143**| |**MAY**|60|85|**145**| |**JUNE**|85|54|**139**| |**JULY**|99|75|**174**| |**AUGUST**|78|55|**133**| |**SEPTEMBER**|96|79|**175**| |**OCTOBER**|82|75|**157**| |**NOVEMBER**|90|76|**166**| |**DECEMBER**|58|38|**96**| |**JANUARY**|89|24|**113**| |**FEBRUARY**|85|86|**171**| |**MARCH**|90|85|**175**| |**TOTALS**|**997**|**790**|**1787**| ## **Information Requests April 2023 - March 2024 Statistics** |**2023/2024**|**RETAIL**|**EQUIPMENT HIRE**|**Total**| |---|---|---|---| |**APRIL**|74|46|**120**| |**MAY**|77|83|**160**| |**JUNE**|105|68|**173**| |**JULY**|125|75|**200**| |**AUGUST**|85|57|**142**| |**SEPTEMBER**|99|80|**179**| |**OCTOBER**|75|75|**150**| |**NOVEMBER**|95|76|**171**| |**DECEMBER**|68|46|**114**| |**JANUARY**|87|28|**115**| |**FEBRUARY**|78|88|**166**| |**MARCH**|87|75|**162**| |**TOTALS**|**1055**|**797**|**1852**| **13** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **Income Generation** Retail income has increased this year. £250,407 was generated over the year compared to £220,560 last year. Hire fees have increased this year and generated £7,115 comprised of £3,000 customer card payments from retail income transfer to be added to hire fees £4,115 in 2023/24 in comparison with last year's £7,090 in 2022/23 Grants received, Grants - Stockton Borough Council £6,000 Other trading activities £0.00 Investment Income £1,540 Total income this year was increased from £262,062 compared to £239,169 on last year’s figure. ## **Expenditure** Total expenditure this year was £263,181 compared to £240,963 in the previous year. **14** ## **Stockton Shopmobility Limited Report of the Trustees for the Year Ended 31 March 2024** ## **Acknowledgements** Stockton Shopmobility Ltd wishes to thank the following individuals and organisations for their support and contributions over the last year: Acorn Stairlifts Anderson Barrowcliff (Chartered Accountants) Wellington Square Management (Matt Boxhall) Drive Medical (Retail Supplier) Freerider (Retail Supplier) Kozee Komforts (Retail Supplier) Mark Bates (Scooter & Wheelchair Insurance) One Rehab (Retail Supplier) Roma Medical (Retail Supplier) Stockton Borough Council (Funding) SBC Support Team (Marc Bould, Karen Shaw) Tom Franks (Engineering ) Van Os Medical (Retail Supplier) **15**