## 




## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 



## 



## 

|FY21-22 Client demographic|s<br>across Advicelin|
|---|---|
|Female|61%%uo|
|Male|39%%uo|
|Not disclosed|0 /0|






## 




## 

## 



## 

## 

## 

## 

## 



## 

## 



## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 



## 

## 

## 

## 



## 

## 

## 

## 



## 

## 

## 



## 




## 

## 

|||||||||2022|2021|
|---|---|---|---|---|---|---|---|---|---|
|||||||Unrestricted|Restricted|Total|Total|
||||||Notes|fundsI|funds<br>I|funds<br>I|fundsI|
|INCOME FROM||||||||||
|Donations and giRs in kind||||||43,671|35,000|78,671|76,614|
|Charitable<br>activities||||||||||
|Merton<br>Advice, Adviceline|& Information|||Services||423,200|35,000|458,200|455,500|
|Lambeth<br>Advice, Adviceline||& Information||Services||239,200||239,200|161,000|
|Lambeth<br>Children's<br>Centre||||||78,007||78,007|77,343|
|London &Quadrant<br>Housing||||||56,083||56,083|70,160|
|inerton<br>Disability<br>Benefit||||||20,000||20,000|20,000|
|Help to Claim|||||||121,107|121,107|120,157|
|Lambeth Council Tax Summons|||Service|||30,000||30,000|35,000|
|lambeth<br>Living Well|||||||50,000|50,000||
|Immigration|||||||20,000|20,000||
|Other Services and Projects||||||77,895||77,895|214,698|
|Investment<br>income||||||43||43|180|
|Other income||||||773||773|9|
|Total||||||968,872|261,107|1,229,979|1,230,661|
|EXPENDITURE<br>ON||||||||||
|Raising funds||||||3,672||3,672|2,738|
|Charitable<br>activities|||||7|||||
|Merton<br>Advice, Adviceline|lk|Information||Services||364,381|92,102|456,483|358,690|
|lambeth<br>Advice, Adviceline||& Information||Services||341,353||341,353|240,799|
|Lambeth<br>Children's<br>Centre||||||70,851||70,851|64,050|
|London &Quadrant<br>Housing||||||64,145||64,145|46,141|
|Merton<br>Disability<br>Benefit||||||34,737||34,737|40,231|
|Help to Claim|||||||120,820|120,820|120,157|
|Lambeth<br>Council Tax Summons|||Service|||31,364||31,364|28,558|
|Lambeth<br>Living Well|||||||15,504|15,504||
|Immigration|||||||17,185|17,185||
|Other Services and Projects||||||74,375||74,375|179,145|
|Other||||||(53,985)||(53,985)|53,985|
|Total||||||930,893|245,611|1,176,504|1,134,494|
|NET INCOME||||||37,979|15,496|53,475|96,167|
|RECONCIUATION<br>OF FUNDS||||||||||
|Total funds brought forward||||||315r622|64,066|379,688|283,521|
|TOTAL FUNDS CARRIED FORWARD||||||353,601|79,562|433,163|379,688|





## 

## 

||Notes|2022I|2021<br>I|
|---|---|---|---|
|CURRENT ASSETS||||
|Debtors|15|42,433|90,297|
|Cash at bank||467,776|350,340|
|||510,209|440,637|
|CREDITORS||||
|Amounts<br>falling due within one year|16|(74,376)|(50,408)|
|NET CURRENT ASSETS||435,833|390,229|
|TOTAL ASSETS LESS CURRENT LIABILITIES||435,833|390,229|
|PENSION<br>LIABILITY|19|(2,670)|(10,541)|
|NET ASSETS||433,163|379,688|
|FUNDS|18|||
|Unrestricted<br>funds||353,601|315,622|
|Restricted<br>funds||79,562|64,066|
|TOTAL FUNDS||433,163|379,688|





## 

## 

|||Notes|2022<br>f.|2021I|
|---|---|---|---|---|
|Cash flows from operating|activities||||
|Cash generated<br>from operations||1|117,393|68,874|
|Net cash provided<br>by operating|activities||117,393|68,874|
|Cash flows from investing|activities||||
|Interest<br>received|||||
|Net cash provided<br>by investing|activities||||
|Change in cash and cash equivalents||in|||
|the reporting<br>period|||117,436|69,054|
|Cash and cash equivalents|atthe||||
|beginning<br>ofthe reporting|period||350,340|281,286|
|Cash and cash equivalents|atthe end|of|||
|the reporting<br>period|||467,776|350,340|





## 


|RECONCILIATION||OFNET INCOME TO NET CASH FLOW FROM|OFNET INCOME TO NET CASH FLOW FROM|OPERATING|ACTIVITIES||
|---|---|---|---|---|---|---|
||||||2022I|2021I|
|Net income forthe||mportin period (as per the Statement of|||||
|Financial Activities)|||||53,475|96,167|
|Adjustments<br>for:|||||||
|Depreciation<br>charges||||||699|
|Interest<br>received|||||(43)|(180)|
|Decrease/(increase)|in debtors||||47,864|(41,725)|
|Increase in creditors|||||23,968|15,862|
|Difference<br>between|pension||charge and cash contributions||(7,871)|(1,949)|
|Net cash provided||by operations|||117,393|68,874|
|ANALYSIS OFCHANGES|||IN NET FUNDS||||
||||At|I/4/21|Cash flow|At 31/3/22|
|||||I|I|I|
|Netcash|||||||
|Cash at bank and in|hand|||350,340|117,436|467,776|
|||||350,340|117,436|467,776|
|Total||||350,340|117,436|467,776|



## 

## 

## 



## 

## 

## 



## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

||||2022I|2021I|
|---|---|---|---|---|
||Gifts in kind||41,540|41,510|
||Donations||37,131|35,104|
||||78,671|76,614|
|4.|INVESTMENT|INCOME|||
||||2022I|2021I|
||Deposit account|interest|43|180|





## 

|Income from grants<br>and contracts:|Income from grants<br>and contracts:|Income from grants<br>and contracts:||2022|2021|
|---|---|---|---|---|---|
|||||I|I|
|Income from Generalist<br>advice:||||||
|Unrestricted||||||
|London Borough ofMerton|—Generalist advice services|||385,000|355,000|
|London Borough ofLambeth|—Generalist||advice services|201,000|161,000|
|Google Ads (benefit in kind)||||76,400|40,500|
|||||662,400|556,500|
|Income from other projects:||||||
|Unrestricted||||||
|London Borough ofLambeth|-|Children's|Centre|78,007|77,343|
|London Borough ofMerton|- Disability Benefit|||20,000|20,000|
|London 8iQuadrant<br>Pound Advice||||56,083|70,160|
|Clarion<br>Housing||||7,500|30,000|
|Wimbledon<br>Guild||||9,500|9,200|
|Merton<br>EU Settlement<br>Scheme||||21,750|52,608|
|Lambeth<br>Council TaxSummons||Service||30,000|35,000|
|Lambeth<br>Covid Support|||||20,000|
|Lambeth<br>Enterprise|||||25,000|
|Lambeth<br>EU Settlement Scheme||||25,000|25,000|
|Other services and projects||||14,145|6,000|
|||||261,985|370,311|
|Restricted||||||
|UC Help to Claim||||121,107|120,157|
|London Borough ofLambeth|—Living Well|||50,000||
|Trust for London - Immigration||||20,000||
|The Walcot Foundation||||25,000|25,000|
|Merton Covid Support|||||37,500|
|Merton<br>Neighbourhood<br>Fund||||10,000|35,000|
|BEISRemote Working<br>Fund|||||8,610|
|Windrush<br>Compensation<br>Scheme|||||780|
|||||226,107|227,047|
|Total income from other projects||||564,492|637,858|
|Summary oftotal income:||||||
|Unrestricted<br>Income - Generalist||advice||662,400|556,500|
|Unrestricted<br>Income - other projects||||261,985|370,311|
|Unrestricted<br>Income<br>—donations||||43,586|41,614|
|Unrestricted<br>Income - investment||and other||901|189|
|Total unrestricted<br>income||||968,872|968,614|
|Restricted income - donations||||35,000|35,000|
|Restricted income - other projects||||226,107|227,047|
|Total restricted<br>income||||261,107|262,047|
|Total Income<br>—Statement ofFinancial Activities||||1,229,979|1,230,661|





## 

## 

|RAISING FUNDS|||||||
|---|---|---|---|---|---|---|
|Raising donations<br>and|legacies||||||
||||||2022I|2021I|
|Fundraising<br>expenditure|||||3,672|2,738|
|CHARITABLE ACTIVITIES COSTS|||||||
||||||Support||
|||||Direct|costs (see||
|||||Costs<br>I|note 8)<br>I|TotalsI|
|Merton<br>Advisee, Adviceline|Ik Information||||||
|Services||||329,174|127,309|456,483|
|Lambeth<br>Advice, Adviceline|&||||||
|Information<br>Services||||259,580|81,773|341,353|
|Lambeth<br>Children's<br>Centre||||62,615|8,236|70,851|
|London<br>8rQuadrant<br>Housing||||56,003|8,142|64,145|
|Merton<br>Disability<br>Benefit||||29,535|5,202|34,737|
|Help to Claim||||101,782|19,038|120,820|
|Lambeth Council Tax Summons Service||||27,983|3,381|31,364|
|Lambeth<br>Living Well||||13,628|1,876|15,504|
|Immigration||||17,185||17,185|
|Other Services and Projects||||63,634|10,741|74,375|
|||||961,119|265,698|1,226,817|
|Summary<br>oftotal expenditure|||||2022<br>I|2021<br>I|
|Charitable<br>acrivities<br>costs|(above)||||1,234,688|1,077,771|
|Fundraising<br>expenditure<br>(note||6)|||3,672|2,738|
|Other costs - exceptional|item|(note 9)|||(53,985)|53,985|
|Total Expenditure<br>—Statement||of Financial|Activities||1,184,375|1,134,494|





## 

## 

## 

## 

|||||||Service|||
|---|---|---|---|---|---|---|---|---|
|||||||support||Human|
|||||||costs|Finance|esources|
|||||||I|I|I|
|Merton||Advice, Adviceline|||lk Information||||
|Services||||||75,919|4,394|3,888|
|Lambeth||Advice,|Adviceline||Br Information||||
|Services||||||33,209|3,453|3,056|
|Lambeth||Children's||Centre||6,277|653|578|
|London||BrQuadrant||Housing||6,205|645|571|
|Merton||Disability|Benefit|||3,964|412|365|
|Help to||Claim||||14,509|1,509|1,335|
|Lambeth||Council Tax Summons Service||||2,577|268|237|
|Lambeth||Living|Well|||1,429|149|132|
|Other Services and||||Projects||8,184|851|754|
|||||||152,273|12,334|10,916|
|||||||Communications|||
|||||||and|Governance||
|||||||research|costs|Totals|
|||||||I|I|I|
|Merton||Advice, Adviceline|||8 Information||||
|Services||||||38,926|4,182|127,309|
|Lambeth||Advice,|Adviceline||& Information||||
|Services||||||38,770|3,285|81,773|
|Lambeth||Children's||Centre||108|620|8,236|
|London||BrQuadrant||Housing||107|614|8,142|
|Merton|Disability||Benefit|||68|393|5,202|
|Help to|Claim|||||249|1,436|19,038|
|Lambeth||Council|Tax Summons Service|||44|255|3,381|
|Lambeth||Living Well||||25|141|1,876|
|Other Services and||||Projects||141|811|10,741|
|||||||78,438|11,737|265,698|



## 

## 



## 

## 

|Net i|ncome/(e|xp|enditure)<br>is stated after charging/(crediting):|||
|---|---|---|---|---|---|
|||||2022|2021|
|||||6|I|
|Audit|fees|||5,051|4,049|
|Other|non-audit||services|1,011|1,830|
|Depreciation||-|owned assets||699|



## 

## 

## 

## 

|STAFFCOS|T|S||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||2022|2021|
|||||||||||I|6|
|Salaries and|wages|||||||||831,375|719,941|
|Social security||costs||||||||70,499|62,975|
|Pension costs||||||||||19,538|15,763|
|||||||||||921,412|798,679|
|The average|monthly||number of||employees|duding|the year was|as follows:||||
|||||||||||2022|2021|
|Senior Management|||Team|||||||3|3|
|Service/Team||Managem||||||||5|5|
|Service Teams||||||||||30|22|
|||||||||||38|30|
|The number|of employees|||whose|employee|benefits|(excluding|employer|pension|coals) exceeded|660,000 was:|
|||||||||||2022|2021|
|F60,001 - 670,000|||||||||||1|



## 



## 

## 

## 

## 

|COMPARATIVES<br>FOR THE STATEMENT OF FINANCIAL|COMPARATIVES<br>FOR THE STATEMENT OF FINANCIAL|ACTIVITIES|||
|---|---|---|---|---|
|||Unrestricted|Restricted|Total|
|||funds<br>6|funds<br>f.|fundsI|
|INCOME FROM|||||
|Donations and gifts in kind||41,614|35,000|76,614|
|Charitable<br>activities|||||
|Merton<br>Advice, Adviceline<br>& Information<br>Services||395,500|60,000|455,500|
|Lambeth<br>Advice, Adviceline<br>& Information<br>Services||161,000||161,000|
|Lambeth<br>Children's<br>Centre||77,343||77,343|
|London &Quadrant<br>Housing<br>Merton<br>Disability<br>Benefit<br>Help to Claim<br>Lambeth<br>Council Tax Summons|Service|70,160<br>20,000<br>35,000|120,157|70,160<br>20,000<br>120,157<br>35,000|
|Other Services and Projects||167,808|46,890|214,698|
|Investment<br>income||180||180|
|Other income||9||9|
|Total||968,614|262,047|1,230,661|
|EXPENDITURE<br>ON|||||
|Raising funds||2,738||2,738|
|Charitable<br>activities|||||
|Merton<br>Advice, Adviceline<br>& Information<br>Services||308,147|50,543|358,690|
|Lambeth<br>Advice, Adviceline<br>& Information<br>Services||240,799||240,799|
|Lambeth<br>Children's<br>Centre||64,050||64,050|
|London &Quadrant<br>Housing<br>Merton<br>Disability<br>Benefit<br>Help to Claim<br>Lambeth Council Tax Summons|Service|46,141<br>40,231<br>28,558|120,157|46,141<br>40,231<br>120,157<br>28,558|
|Other Services and Projects||133,189|45,956|179,145|
|Other||53,985||53,985|
|Total||917,838|216,656|1,134,494|
|NET INCOME||50,776|45,391|96,167|
|RECONCILIATION<br>OF FUNDS|||||
|Total funds brought forward||264,846|18,675|283,521|
|TOTAL FUNDS CARRIED FORWARD||315,622|64,066|379,688|





## 

## 

## 

## 

## 

## 

|TANGIBLE FIXED|ASSETS||||
|---|---|---|---|---|
|||||Fixtures|
|||||and|
|||||fittings|
|||||6|
|COST|||||
|At 1April 2021 and 31March 2022||||103,631|
|DEPRECIATION|||||
|At 1April 2021 and 31March 2022||||103,631|
|NET BOOKVALUE|||||
|At31March 2022|||||
|At31March 2021|||||
|DEBTORS:AMOUNTS FALLING DUE WITHIN ONE YEAR|||||
||||2022|2021|
||||I|6|
|Trade debtors|||24,485|58,000|
|Other debtors|||1,778|108|
|Accrued income|||8,461|18,750|
|Prepayments|||7,709|13,439|
||||42,433|90,297|
|CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR|||||
||||2022|2021|
|||||I|
|Trade creditors|||15,481|9,189|
|Social secudity and <br>VAT|other taxes||16,213<br>2,216|17,370<br>4,881|
|Other creditors|||4,736|4,194|
|Deferred<br>income|||30,000|8,100|
|Accrued expenses|||5,730|6,674|
||||74,376|50,408|
|~BXL1020mc|||||
|Balance at 1April|2021||8,100||
|Amounts<br>released|to incoming|resources|(8,100)||
|Amounts deferred|in the year||30,000|8,100|
|Balance at31March 2022|||30,000|8,100|





## 

## 

## 

|||||||2022|2021|
|---|---|---|---|---|---|---|---|
|||||Unrestdicted|Restricted|Total|Total|
|||||funds|funds|funds|funds|
|||||f|f||f|
|Current|assets|||430,647|79,562|510,209|440,637|
|Current|liabilibes|||(74,376)||(74,376)|(50,408)|
|pension|liability|||(2,670)||(2,670)|(10,541)|
|||||353,601|79,562|433,163|379,688|
|Comparatives for net assets between funds||||Unrestricted|Restricted||2021|
|||||funds<br>f|funds<br>f|Totalfunds<br>f||
|Current|assets|||368,471|72,166||440,637|
|Current|liabilities|||(42,308)|(8,100)||(50,408)|
|Pension|liability|||(10,541)|||(10,541)|
|||||315,622|64,066||379,688|
|MOVEMENT IN FUNDS||||||||
|||||||Net||
|||||||movement|At|
||||||At 1/4/21|in funds|31/3/22|
||||||f|f|f|
|Unrestdcted<br>funds||||||||
|General|Fund||||326,163|30,108|356,271|
|Pension|reserve||||(10,541)|7,871|(2,670)|
||||||315,622|37,979|353,601|
|Restricted<br>funds||||||||
|The Walcot Foundation|||||18,675||18,675|
|UC Help|to Claim|||||287|287|
|Merton|Coronavirus|Fund|||934|(934)||
|Merton|Neighbourhood||Fund||29,106|(21,213)|7,893|
|Restricted<br>Donation|||||15,351|45|15,396|
|Trust for London||||||2,815|2,815|
|Lambeth<br>Living Well||||||34,496|34,496|
||||||64,066|15,496|79,562|
|TOTAL|FUNDS||||379,688|53,475|433,163|





## 

|Net movement<br>in fu|nds|,<br>included|in the above are asfo|llows:|||
|---|---|---|---|---|---|---|
|||||Incoming|Resources|Movement|
|||||resources<br>I|expended<br>I|in funds|
|Unrestricted<br>funds|||||||
|General Fund||||968,872|(938,764)|30,108|
|Pension<br>reserve|||||7,871|7,871|
|||||968,872|(930,893)|37,979|
|Restdcted<br>funds|||||||
|The Walcot Foundation||||25,000|(25,000)||
|UC Help to Claim||||121,107|(120,820)|287|
|Merton<br>Coronavirus|Fund||||(934)|(934)|
|Nerton<br>Neighbourhood||Fund||10,000|(31,213)|(21,213)|
|Restricted<br>Donation||||35,000|(34,955)|45|
|Trust for London||||20,000|(17,185)|2,815|
|Lambeth<br>Living Well||||50,000|(15,504)|34,496|
|||||261,107|(245,611)|15,496|
|TOTALFUNDS||||1,229,979|(1,176,504)|53,475|
|Comparatives<br>for|movement||in funds||||
||||||Net||
||||||movement|At|
|||||At' 1/4/20<br>I|in funds<br>I|31/3/21<br>I|
|Unrestricted<br>funds|||||||
|General Fund||||277,336|48,827|326,163|
|Pension<br>reserve||||(12,490)|1,949|(10,541)|
|||||264,846|50,776|315,622|
|Restricted<br>funds|||||||
|The Walcot Foundation||||18,675||18,675|
|Merton<br>Coronavirus|Fund||||934|934|
|Merton<br>Neighbourhood||Fund|||29,106|29,106|
|Restricted<br>Donation|||||15,351|15,351|
|||||18,675|45,391|64,066|
|TOTAL FUNDS||||283,521|96,167|379,688|





## 

## 

|MOVEMENT IN FUNDS -|MOVEMENT IN FUNDS -|MOVEMENT IN FUNDS -|continued||||
|---|---|---|---|---|---|---|
|Comparative<br>net movement|||in funds, included|in the above are as follows:|||
|||||Incoming|Resources|Movement|
|||||resources<br>I|expended<br>6|in funds<br>I|
|Unrestricted<br>funds|||||||
|General Fund||||968,614|(919,787)|48,827|
|Pension reserve|||||1,949|1,949|
|||||968,614|(917,838)|50,776|
|Restricted<br>funds|||||||
|The Walcot Foundation||||25,000|(25,000)||
|UC Help to Claim||||120,157|(120,157)||
|Merton Coronavirus|Fund|||37,500|(36,566)|934|
|Windrush<br>Compensation||Scheme||780|(780)||
|NCA Soft phone equipment|||and headsets|8,610|(8,610)||
|Merton Neighbourhood||Fund||35,000|(5,894)|29,106|
|Restricted Donation||||35,000|(19,649)|15,351|
|||||262,047|(216,656)|45,391|
|TOTAL FUNDS||||1,230,661|(1,134,494)|96,167|



## 

## 



## 

## 

## 

## 

## 

## 

## 




## 

## 

## 

|EMPLOYEE BE|NEFIT OBL|NEFIT OBL|IGAT|IONS -|continued|continued||||
|---|---|---|---|---|---|---|---|---|---|
|ReconciTiation|of opening||and|closing|provisions|||31.3.2022|31.3.2021|
|||||||||E|E|
|Provision atstart||ofperiod||||||10,541|12,490|
|Unwinding<br>ofthe||discount factor||(interest|expense)|||61|281|
|Deficit contribution||paid||||||(2,668)|(2,590)|
|Remeasurements||-impact ofany||change|in assumptions|||(61)|360|
|Remeasurements||- amendments||to the mntribution||schedule||(5,203)||
|Provision atend|ofperiod|||||||2,670|10,541|
|Income and expenditure|||impact|||||||
|||||||||31.3.2022|31.3.2021|
|||||||||E|E|
|Interest expense||||||||61|281|
|Remeasurements||—impact ofany||change|in assumptions|||(61)|360|
|Remeasurements||—amendments||to the mntribution||schedule||(5,203)||
|Assumptions||||||||||
||||||||31.3.2022|31.3.2021|31.3.2020|
|Rate ofdiscount|||||||2.35%|0.66'Yo|2.53ryo|



## 

## 

|Year|ending|31.3.2022|31.3.2021|31.3.2020|
|---|---|---|---|---|
|||E|E|E|
|Year|1|973|2,668|2,590|
|Year|2|973|2,748|2,668|
|Year|3|811|2,830|2,748|
|Year|4||2,429|2,830|
|Year|5|||2,429|





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