2021-03-31-accounts - Citizens Advice Merton And Lambeth

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Trustees
Mr 3SGosal Chair
Ms SAshby Treasurer		(resigned 20/11/20)
Mr A 5Webster
Mr M Wisgard (resigned			17/10/21)
Ms C M Taylor
Ms F Mclaren (resigned			10/5/21)
Ms K Gray
Ms E Coulter
Mr 3 Lom
Mr R Patel (appointed		12/1/21)
Mr P Mcfarlane (appointed 14/7/21)
Chief Executive
Suzanne Hudson
Company Secretary
Suzanne Hudson
Senior management
Suzanne is supported		by Karen Brunger (Head ofAdvice Services) and Kath Deegan (Head of Finance and Premises).
Auditors
Hartley Fowler LLP
Statutory Auditors
Chartered Accountants
4th Floor Tuition	House
27-37StGeorge's	Road
Wimbledon
London
SW19 4EU
Legal Advisors
Prosperity Law LLP
Vantage Point
4 Hardman Street
Manchester
M3 3HF
Bankers
National Westminster		Bank Pic
16Wimbledon Hill Road
Wimbledon
London
SW19 7NN
Caf Bank Ltd
25 Kings Hill Avenue
Kings Hill
West Mailing
ME1943Q

								2021	2020
						Unrestricted	Restricted	Total	Total
						funds	funds	funds	funds
					Notes	I	I	6	I
INCOME FROM
Donations and gifts in	kind					41,614	35,000	76,614	41,798
Charitable activities
Core Advice, Adviceline		and Information		services		556,500	60,000	616,500	539,000
Lambeth Children's Centre						77,343		77,343	77,344
London BiQuadrant Pound Advice						70,160		70,160	33,407
Clarion Housing						30,000		30,000	30,000
Merton Disability Benefit						20,000		20,000	20,000
Universal Credit Help to		Claim					120,157	120,157	124,335
Merton EU Settlement	Scheme					52,608		52,608	51,300
Lambeth Council Tax Summons			Service			35,000		35,000	22,500
Merton Covid Support							37,500	37,500
Lambeth Covid Support						45,000		45,000
Lambeth EU Settlement		Scheme				25,000		25,000
Other Services and Projects						15,200	9,390	24,590	72g708
Investment income						180		180	669
Other income						9		9	9,254
Total						968,614	262,047	1,230,661	1,022,315
EXPENDITURE ON
Raising funds						2,738		2,738	2,626
Charitable activities
Core Advice, Adviceline		and Information		services		548,946	50,543	599,489	533,822
Lambeth Children's Centre						64,050		64,050	60,490
London 8i Quadrant Pound Advice						46,141		46,141	37,894
Clarion Housing						28,760		28,760	33,444
Merton Disability Benefit						40,231		40,231	31,632
Universal Credit Help to		Claim					120,157	120,157	124,171
Merton EU Settlement	Scheme					50,127		50,127	38,538
Lambeth Council Tax Summons			Service			28,558		28,558	22,337
Merton Covid Support							36,566	36,566
Lambeth Covid Support						45,000		45,000
Other Services and Projects						9,302	9,390	18,692	48,484
Other						53,985		53,985
Total						917,838	216,656	1,134,494	933,438
NET INCOME						50,776	45,391	96,167	88,877
RECONCILIATION OF FUNDS
Total funds brought	forward					264,846	18,675	283,521	194,644
TOTAL FUNDS CARRIED FORWARD						315,622	64,066	379,688	283,521

		2021	2020
	Notes		f
FIXEDASSETS
Tangible assets	14		699
CURRENT ASSETS
Debtors	15	90,297	48,572
Cash at bank		350,340	281,286
		440,637	329,858
CREDITORS
Amounts falling due within one year	16	(50,408)	(34,546)
NET CURRENT ASSETS		390,229	295,312
TOTAL ASSETS LESSCURRENT LIABILITIES		390,229	296,011
PENSION LIABILITY	20	(10,541)	(12,490)
NET ASSETS		379,688	283,521
FUNDS	19
Unrestricted funds		315,622	264,846
Restricted funds		64,066	18,675
TOTAL FUNDS		379,688	283,521

			2021	2020
		Notes	6	6
Cash flows from operating	activities
Cash generated from operations			68,874	71,665
Net cash provided by operating	activities		68,874	71,665
Cash flows from investing	activities
Sale of tangible fixed assets				1,057
Interest received			180	669
Net cash provided by investing	activities		180	1,726
Change in cash and cash equivalents		in
the reporting period			69,054	73,391
Cash and cash equivalents	at the
beginning ofthe reporting	period		281,286	207,895
Cash and cash equivalents	at the end	of
the reporting period			350,340	281,286

RECONCILIATION	OF NET INCOME TO NET CASH FLOW FROM	OF NET INCOME TO NET CASH FLOW FROM	OF NET INCOME TO NET CASH FLOW FROM	OPERATING	OPERATING	ACIIVITIES
						2021	2020
						E	E
Net income for the Financial Activities)		reporting	period (as per the Statement of			96,167	88,877
Adjustments for: Depreciation charges Interest received						699 (180)	(669)
(Increase)/decrease Increase/(decrease) Difference between	in debtors in creditors pension charge and cash contributions					(41,725) 15,862 (1,949)	2,670 (16,552) (2,661)
Net cash provided		by operations				68,874	71,665
ANALYSIS OF CHANGES IN			NET FUNDS
			AL	1/4/20	Cash flow		At' 31/3/21
				E		E	E
Net cash
Cash at bank			281,286			69,054	350,340
			281(286			69,054	350,340
Total			281i286			69,054	350,340

DONATIONS AND GIFTS IN KIND
	2021 6	2020I
Gifts in kind	41,510	41,510
Donations	35,104	288
	76,614	41,798
INVESTMENT INCOME
	2021I	2020I
Deposit account interest	180	669

Income from grants and contracts:
						2021	2020
						6	6
Income from Generalist advice:
Unrestricted
London Borough of Merton —Generalist London Borough of Lambeth - Generalist				advice services advice services		355,000 161,000	355,000 159,000
						516,000	514,000
Income from other projects:
Unrestricted
London Borough of Lambeth —Children's Centre London Borough of Merton - Disability Benefit London & Quadrant Pound Advice Clarion Housing Wimbledon Guild						77,343 20,000 70,160 30,000 9,200	77,344 20,000 33,407 30,000 8,800
Wandle Housing Association Merton EU Settlement Scheme						52,608	52,533 51,300
Lambeth Council Tax Summons	Service					35,000	22,500
Lambeth Covid Support						20,000
Lambeth Enterprise						25,000
Lambeth EU Settlement Scheme						25,000
Google Ads Other services and projects						40,500 6,000	11,375
						410,811	307,259
Restricted
UC Credit Help to Claim The Walcot Foundation						120,157 25,000	124,355 25,000
Merton Covid Support Merton Neighbourhood Fund BEISRemote Working Fund						37,500 35,000 8,610
Windrush Compensation Scheme						780
						227,047	149,335
Total income from other projects						637,858	456,594
Summary oftotal income:
Unrestricted Income —London Borough's			of Merton		and Lambeth	516,000	514,000
Unrestricted Income —other projects Unrestricted Income - donations						410,811 41,614	307,259 41,798
Unrestricted Income - investment	and	other				189	9,923
Restricted income - donations						35,000
Restricted income - other projects						227,047	149,335
Total Income - Statement of Financial		Activities				1,230,661	1,022,315

RAISING FUNDS
Raising donations and legacies				2021	2020
				E	E
Fundraising expenditure				2,738	2,626
CHARITABLE ACTIVITIES COSTS
				Support
			Direct	costs (see
			Costs	note 8)	Totals
			E	E	E
Core Advice, Adviceline and Information services			441,718	157,771	599,489
Lambeth Children's Centre			50,789	13,261	64,050
London &Quadrant Pound Advice Clarion Housing Merton Disability Benefit Universal Credit Help to Claim Merton EU Settlement Scheme			37,261 22,708 31,865 105,225 40,875	8,880 6,052 8,366 14,932 9,252	46,141 28,760 40,231 120,157 50,127
Lambeth Council Tax Summons	Service		23,016	5,542	28,558
Merton Covid Support Lambeth Covid Support Other Services and Projects			35,591 45,DDD 16,832	975 1,860	36,566 45,000 18,692
			850,88D	226,891	1,077,771
Summary oftotal expenditure				2021 E	2020 E
Charitable activities costs (above) Fundraising expenditure (note 6) Other costs - exceptional item (note 9)				1,077,771 2,738 53,985	930,812 2,626
Total Expenditure - Statement	of Financial	Activities		1,134,494	933,438
SUPPORT COSTS
			Service
			suppoit		Human
			costs	Finance	resources
			E	E	E
Core Advice, Adviceline and Information services			97,074	18,006	3,301
Lambeth Children's Centre			6,585	2,134	391
London 8 Quadrant Pound Advice Clarion Housing Merton Disability Benefit Universal Credit Help to Claim Merton EU Settlement Scheme			4,410 3,005 4,154 9,604 4,595	1,429 974 1,346 3,013 1,489	262 179 247 552 273
Lambeth Council Tax Summons	Service		2,752	892	164
Merton Covid Support Other Services and Projects			626 924	197 299	36 55
			133,729	29,779	5,460

			Communications
			and	Governance
			research	costs	Totals
			I	I	6
Core Advice, Adviceline and Information
services			32,292	7,098	157,771
Lambeth	Children's Centre		3,310	841	13,261
London	8Quadrant Pound Advice		2,216	563	8,880
Clarion	Housing		1,510	384	6,052
Merton	Disability Benefit		2,088	531	8,366
Universal Credit Help to Claim			575	1,188	14,932
Merton	EU Settlement Scheme		2,309	586	9,252
Lambeth	Council Tax Summons	Service	1,383	351	5,542
Merton	Covid Support		38	78	975
Other Services and Projects			464	118	1,860
			46,185	11,738	226,891

Net income/(expenditure) is stated after charging/(crediting	):
	2021 6	2020I
Audit fees	4,049	3,960
Other non-audit services	1,830	1,780
Depreciation -owned assets	699
Operating leases - equipment	4,099	4,223

STAFF COST	S
				2021 I	2020 I
Salaries and wages				719,941	620,470
Social security	costs			62.975	52,510
Pension costs				15,763	14,776
Other staff related costs				1,657	1,421
				800,336	689,177
The average monthly		number of employees	during the year was as follows:
				2021	2020
Senior Management		Team		3	3
Service/Team	Managers			5	5
Service Teams				22	18
				30	26

The number ofemployees	whose employee	whose employee	whose employee	benefits (excluding	benefits (excluding	benefits (excluding	employer	pension costs) exceeded 660,000was;	pension costs) exceeded 660,000was;	pension costs) exceeded 660,000was;
									2021	2020
660,001 - 670,000									1	1
The key management personnel		ofthe charitable			company	are	the senior management		team, which includes:
(i) Chief Executive Officer
(ii) Head of Advice Services
(iii) Head of Finance and Premises
The key management personnel		received	benefits		during the year of6116,170(2020:				6116,785).
Volunteers
The CAML service volunteer	team was 31at			31 March 2021		(2020:71)
COMPARATIVES FOR THE STATEMENT				OF FINANCIAL ACTIVITIES
							Unrestricted		Restricted	Total
								funds I	funds I	fundsI
INCOME FROM
Donations and giRs in kind								41,798		41,798
Charitable activities
Core Advice, Adviceline and	Information
services							514,000		25,000	539,000
Lambeth Children's Centre								77,344		77,344
London 8i Quadrant Pound	Advice							33,407		33,407
Clarion Housing								30,000		30,000
Merton Disability Benefit								20,000		20,000
Universal Credit Help to Claim									124,335	124,335
Merton EU Settlement Scheme								51,300		51,300
Lambeth Council Tax Summons		Service						22,500		22,500
Other Services and Projects								72,708		72,708
Investment income								669		669

13.	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued	COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES -continued
						Unrestricted	Restricted		Total
						funds I	funds I		fundsI
	Other income					9,254			9,254
	Total					872,980	149,335		1,022,315
	EXPENDITURE ON
	Raising funds					2,462		164	2,626
	Charitable activities
	Core Advice, Adviceline			and Information
	services					508,822	25,000		533,822
	Lambeth Children's	Centre				60,490			60,490
	London ai Quadrant	Pound Advice				37,894			37,894
	Clarion Housing Merton Disability Benefit Universal Credit Help to Claim Merton EU Settlement Scheme					33,444 31,632 38,538	124,171		33,444 31,632 124,171 38,538
	Lambeth Council Tax		Summons		Service	22,337			22,337
	Other Services and	Projects				48,484			48,484
	Total					784,103	149,335		933,438
	NET INCOME					88,877			88,877
	RECONCILIATION		OF FUNDS
	Total funds brought			forward		175,969	18,675		194,644
	TOTAL FUNDS CARRIED FORWARD					264,846	18,675		283,521
14.	TANGIBLE FIXED	ASSETS
									Fixtures
									and
									fittings I
	COST
	At 1 April 2020 and	31March 2021							103,631
	DEPRECIATION
	At 1 April 2020 Charge for year								102,932 699
	At 31 March 2021								103,631
	NET BOOK VALUE
	At 31 March 2021
	At 31March 2020								699

				2021	2020
				E	E
Trade debtors				58,000	37,446
Other debtors				108
Accrued income				18,750
Prepayments				13,439	11,126
				90,297	48,572
CREDITORS: AMOUNTS	FALLING DUE WITHIN ONE		YEAR
				2021	2020
				E	E
Trade creditors				9,189	9,407
Social security and other taxes				17,370	14(786
VAT				4,881	4,268
Other creditors				4,194
Deferred income				8,100
Accrued expenses				6,674	6,085
				50,408	34,546
LEASING AGREEMENTS
Minimum lease payments	under non-cancellable	operating	leases fall due as follows:
				2021	2020
Within one year					2,752

ANALY	SIS OF NET ASSETS BE	TWEEN FUNDS
				2021	2020
		Unrestricted	Restricted	Total	Total
		funds	funds	funds	funds
		E	E	E	E
Fixed assets					699
Current	assets	368,471	72,166	440,637	329,85&
Current	liabilities	(42,308)	(8,100)	(50,408)	(34,546)
Pension	liability	(10,541)		(10,541)	(12,490)
		315,622	64,066	379,688	283,521

Comparatives for net	assets	assets	between	funds	Unrestricted	Restricted		2020
					funds	funds	Total funds
					E	E		E
Fixed assets					699			699
Current assets					311,183	18,675		329,858
Current liabilities					(34,546)			(34,546)
Pension liability					(12,490)			(12,490)
					264,846	18,675		283,521
MOVEMENT IN FUNDS
							Net
							movement		At
						At' 1/4/20	in funds	31/3/21
						E	E		E
Unrestricted funds
General Fund						277,336	48,827	326,163
Pension reserve						(12,490)	1,949	(10,541)
						264,846	50,776	315,622
Restricted funds
The Walcot Foundation						18,675			18,675
Merton Coronavirus	Fund						934		934
Merton Neighbourhood Restdcted Donation		Fund					29,106 15,351		29,106 15,351
						18,675	45,391		64,066
TOTAL FUNDS						283421	96,167	379,688
Net movement in funds,		included	in	the above are as follows:
						Incoming	Resources	Movement
						resources	expended	in	funds
						E	E		E
Unrestricted funds
General Fund						968,614	(919,787)		48,827
Pension reserve							1,949		1,949
						968,614	(917,838)		50,776
Restricted funds
The Walcot Foundation						25,000	(25,000)
UC Help ln Claim Merton Coronavirus	Fund					120,157 37,500	(120,157) (36,566)		934
Windrush Compensation Scheme NCA Soft phone equipment and Merton Neighbourhood Fund Restricted Donation			headsets			780 8,610 35,000 35,000	(780) (8,610) (5,894) (19,649)		29,106 15,351
						262,047	(216,656)		45,391
TOTAL FUNDS						1,230,661	(1,134,494)		96,167

Compar	atives for movem	ent in f	unds
					Net
					movement	At'
				At 1/4/19	in funds	31/3/20
				6	6	6
Unrestricted funds
General	Fund			191,120	86,216	277,336
Pension	reserve			(15,151)	2,661	(12,490)
				175,969	88,877	264,846
Restricted funds
The Walcot Foundation				18,675		18,675
TOTAL	FUNDS			194,644	88,877	283,521
Comparative net movement		in funds,	included	in the above are as follows:
				Incoming	Resources	Movement
				resources	expended	in funds
				6	6	6
Unrestricted funds
General	Fund			872,980	(786,764)	86,216
Pension	reserve				2,661	2,661
				872,980	(784,103)	88,877
Restricted funds
The Walcot Foundation				25,000	(25,000)
UC Help	to Claim			124,335	(124,335)
				149,335	(149,335)
TOTAL	FUNDS			1,022,315	(933,438)	88,877

EMPLOYEE BENEFIT OBLIGATIONS - continued	EMPLOYEE BENEFIT OBLIGATIONS - continued	EMPLOYEE BENEFIT OBLIGATIONS - continued
Where the scheme is in deficit and where the company			has agreed to a deficit funding arrangement					the	company
recognises a liability for this obliqatlon. The amount recognised contributions payable under the agreement that relates to the discount rate detailed in these disclosures. The unwinding ofthe				is the net present value of the deficit deficit. The present value is calculated discount rate is recognised as a finance					reduction using the cost.
Present value of provision
				31.3.2021		31.3.2010		31.3.2019
Present value of provision				510,541		612,490		f15,151
Reconciliation ofopening and closing provisions
						31.3.2021		31.3.2020
						6			f
Provision at start of period Unwinding ofthe discount factor Deficit contribution paid Remeasurements - impact of any	(interest expense) change in assumptions					12,490 281 (2,590) 360			15,151 192 (2„514) (339)
Remeasurements - amendments	to the contribution	schedule
Provision at end of period						10,541			12.490
Income and expenditure impact
					31.3.2021 I			31.3.2020 I
Interest expense Remeasurements - impact of any	change in assumptions					281 360			192 (339)
Remeasurements - amendments	to the contribution	schedule
Assumptions
				31.3.2021		31.3.2020		31.3.2019
Rate of discount				066%		2 53%			1.39%
The discount rates shown above	are the equivalent	single discount rates which, when used to					discount		the future
recovery plan contributions due,	would give the same		results	as using a full	AA	corporate	bond	yield curve to
discount the same recovery plan	contributions.

Year	ending	31.3.2021 6	31.3.2020 5	31.3.2019 6
Year	1	2,668	2,590	2,514
Year	2	2,748	2,668	2,590
Year	3	2,830	2,748	2,668
Year	4	2g429	2,830	2,748
Year	5		2,429	2,830
Year	6			2,429
Year	7
Year	8
Year	9
Year	10