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2024-03-31-accounts

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES REPORT AND FINANCIAL STATEMENTS

For the year ended 31 March 2024

Registered Number: 03028957 Charity Number: 104599

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

CONTENTS

Page
Legal and administrative information 2
Trustees' report 3 -11
Auditors' report 12-15
Statement of financial activities 16
Balance sheet 17
Statement of Cash flows 18
Notes forming part of the financial statements 19- 31

1

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

LEGAL AND ADMINISTRATIVE INFORMATION For the year ended 31 March 2024

Trustees

Richard Ashaye Douglas Bird Anthony Burles Felicity Cooper Ernestina Larbi-Odham – appointed 19.09.2024 Hemali Patel Fatima Kamran – appointed 19.09.2024 Noreen Sumra Kirpal Tahim Mark Beese Jarvis – resigned 01.05.2024 Simon Boddis – resigned 01.09.2023 James Michelson – resigned 27.09.2023

Management Team

Rick Jensen, CEO – resigned 30.04.2024 Mark Beese Jarvis, Interim CEO – appointed 01.05.2024 David Sewell – Finance Manager Jasminder Nagra – Advice Services Manager

Company Registered Number

03028957

Charity Registered Number 1045991

Registered Office

The Colonnade, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

Financial Conduct Authority Authorisation Number

FRN: 617635

Auditors

Parker Cavendish, 28 Church Road, Stanmore, Middlesex HA7 4XR

Bankers

Unity Trust Bank, 9 Brindley Place, 4 Oozells Square, Birmingham, B1 2HB

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT For the year ended 31 March 2024

The trustees are pleased to present their annual trustees’ report together with the financial statements of the charity Citizens Advice Hillingdon Ltd (HCA ‘the charity’) for the year ending 31 March 2024 which are also prepared to meet the requirements for a trustees’ report and accounts for Companies Act purposes.

The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015).

OBJECTIVES AND ACTIVITIES

Summary of objects

The principal objects of the company are to promote any charitable purpose for the benefit of communities in the London Borough of Hillingdon and in neighbouring boroughs, "the area of benefit" by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress.

The charity’s main function is to provide a high quality advice and information service which is free, confidential, independent and impartial. The two aims of the service are: To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them or through an inability to express their needs effectively; and equally, to exercise a responsible influence on the development of social policies and services, both locally and nationally.

Aims of the charity/mission statement

The charity specifically aims to serve the needs of people who live in the London Borough of Hillingdon and neighbouring areas for reliable, high quality advice and information on their rights and responsibilities. As an independent charitable organisation, it aims to work in partnership with other voluntary, statutory and private agencies for the benefit of its clients.

HCA aims to provide free, confidential, independent and impartial advice to people regardless of their race, religion, age, disability or gender.

The objectives of the charity are put into practice through providing generalist advice at bureaux in Hillingdon, a telephone advice line and, in addition, a variety of specialised services for vulnerable groups in the community and people in debt.

Main objectives for the year

HCA’s main objectives for the year, in line with its commitment to playing a full part in the implementation of the Five Year Strategic Plan of national Citizens Advice, were as follows:

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

OBJECTIVES AND ACTIVITIES (continued)

Strategies for achieving objectives

HCA has a resources strategy as detailed in its Strategic Business Development Plan (SBDP) for 2024-25 covering funding and fundraising, staff and volunteer recruitment and training, premises, equipment and IT, the implementation of which aims to ensure that all necessary inputs are in place to enable HCA to achieve its objectives.

Significant activities contributing to achievement of stated objectives

The unrestricted grant of £285,000(2023: £285,000) from the London Borough of Hillingdon (LBH) for 2023-24 enabled HCA to provide a high quality free, confidential, impartial and independent advice and information service throughout Hillingdon. As a result of the global pandemic and lockdowns services had to be provided differently. Rather than being mainly provided face to face at bureaux located in Uxbridge and Hayes, most services were provided by telephone, webchat and email. This has helped to ensure that we were able to carry on our service with little disruption when our main premises in Uxbridge were closed by the council under an extensive refurbishment programme.

Eleven funders in total provided various grants to fund additional advice for the general public, projects and specialist services to targeted groups and communities as detailed below.

Mental Health Needs: funding of £60,000 was received from London Borough of Hillingdon to provide another year of welfare benefits and debt advice service for users of mental health services.

Henry Smith Charity: a grant of £43,667 was received to deliver benefits advice from April 2023 to March 2024.

Trussell Trust: grant funding of £42,653 was received from Trussell Trust to provide an advice service to those using the Foodbank in Hillingdon.

Energy redress fund: Funding of £9,000 to provide advice and support on energy issues to vulnerable customers.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee)

TRUSTEES’ REPORT (continued) For the year ended 31 March 2024

OBJECTIVES AND ACTIVITIES (continued)

National Lottery: a grant of £78,294 was received from national Citizens Advice for volunteer training, gateway and employment advice.

Trust for London: a grant of £27,373 was received for generalist advice

Riverside NHS: a grant of £7,992 was received during the for a Universal Credit advice post on site

City Bridge: a grant of £50,437 for a money advisor

Nationwide Community: a grant of £53,047 for equipment for a housing advisor

GLA: a grant of £8,100 for an Action in the Community programme

We also received confirmation of large grants for 2024 onwards from the McMillan cancer for benefits advice.

Use of volunteers

Despite Covid restrictions no longer being in place there remains an impact on our volunteers. Many of our volunteers took a break during the pandemic and most services were provided by paid staff for the majority of the year. However, as restrictions eased we were delighted to welcome our volunteers back into a wide variety of roles which included gateway assessors, benefit form fillers, research & campaigns and administrative workers.

This has left a knock on effect of reduced volunteer staff. We are in an ongoing process of recruiting new volunteers.

ACHIEVEMENTS AND PERFORMANCE

Review of performance against objectives

We were delighted to have been rated good in all areas of performance by Citizens Advice central office in our three-yearly review in February 2024. This means that our membership of Citizens Advice and our Advice Quality Standard is renewed for three years.

Results from our twentieth annual Client Feedback Survey showed that public satisfaction has been sustained at a high level. 64% of service users said their problems were resolved with our intervention, 79% service users reported they found a way forward with our help and 81% of clients reported they would recommend our service to others.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee)

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

ACHIEVEMENTS AND PERFORMANCE (continued)

Advisers dealt with 22,457 enquiry issues from Hillingdon residents in 2023-24 in the course of handling 12,963 client contacts with 3,899 residents. During the course of 2023-24 clients were given assistance with debts totalling £2,886,715.

The additional income gained for clients in Hillingdon as a direct result of advice given in 2023-24 totalled £1,451,821 - above the target of £1.3 million in the Specific Aims of our Corporate Grant from LBH.

STATEMENT ON PUBLIC BENEFIT

The objectives and activities, and achievements and performance sections of this report clearly set out the activities which HCA undertakes for the public benefit.

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Commission in determining the activities undertaken by the charity. In the interest of transparency, the Trustees make the following observations on the two key principles of public benefit.

Principle 1: There must be an identifiable benefit or benefits

The clear benefits provided by HCA are delivered through the various service areas which are described in the Significant Activities and Achievements and Performance sections of this report and reflected in the disclosure of charitable expenditure in the Statement of Financial Activities.

HCA’s aims are to provide the advice that people need for the problems they face and to improve the policies and practices that affect people’s lives. The Trustees review the activities of the charity against its aims on an ongoing basis and are satisfied that all activities continue to be related to the aims.

No specific issues of detriment or harm arising from the work of HCA have been identified.

Principle 2: Benefit must be to the public or a section of the public

Ultimately society as a whole will benefit from HCA’s activities .

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee)

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

STATEMENT ON PUBLIC BENEFIT (continued)

As outlined above there are no restrictions on benefits. As outlined in the body of this report significant numbers of people benefit from the activities and the opportunity to do so is open to a still wider group.

As outlined above there are no restrictions on benefits and people in poverty are at the heart of what the Charity does.

A number of private benefits do necessarily arise from the activities of the charity. In particular, the charity finds it essential to employ and remunerate staff. These private benefits are, however, incidental as they are a necessary by-product of carrying out the charity’s aims.

FINANCIAL REVIEW

Our acquisition and retention of new sources of funding has continued to mitigate our reliance on the unrestricted grant from LBH which represented 42% of total grant income in 2023-24 compared with 41% in 2022-23, and 37% in 2021-22. One other project funded by LBH brought total funding from the Borough to 50% compared to 49% in 2022-23 and 44% in 2021-22.

HCA (like most Local Citizens Advice services) is largely dependent on funding from statutory agencies, however grants from Charitable Trusts and Corporate Responsibility giving made up 43% compared with 52% in 2022-23 and 53% in 2021-22 of overall funding.

HCA participates in the Local Government Pension Scheme. The valuation of the pension scheme is dependent on the performance of the stock market and any surplus/deficit must be viewed in the long term and hence have little near term effect unless the Charity were to withdraw from the scheme. Trustees have no intention to do so. The Charity has sufficient cash flow to meet its current obligations, and, despite the pension surplus situation, is continuing to make increased contributions in line with the LBH annual reviews to ensure that the scheme overall will not be under-funded over its lifetime. This year liabilities have ceased on the pension fund.

Reserves policy and going concern

The reserves policy of the charity, following its annual review of this policy in 2023-24 and taking into account the requirements of the Citizens Advice Membership Scheme introduced in April 2017, is to work towards holding reserves that represent a minimum of four months projected expenditure of the organisation which is expected to be equivalent to £272,681 at the start of 2024-25. The ongoing review of the reserves policy will continue to take into account the need for four months projected expenditure for a ‘green’ financial health rating from national Citizens Advice, together with any changed demands on the funds of the charity, for example, a Pension Fund liability provision.

The total level of reserves held is £272,681 and restricted funds not available for general purposes amounted to £0 at the end of the reporting period. As at 31 March 2023, the Charity’s unrestricted reserves, including designated funds of £196,083 but excluding the Pensions liability, were £272,681.

The designated funds of £196,083 were made up as follows:

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

The charity had no commitments not provided for as liabilities as at 31 March 2024 and no functional assets of value which it considered to represent a commitment of the reserves held .

The FRS102 valuation for HCA as at 31[st] March 2024 indicated a pension surplus of £51,000, compared to a deficit of £125,000 at 31[st] March 2023, as shown in these accounts. A marked increase in market confidence during 2023-24, changes to actuarial assumptions and costs have resulted in a £176,000 increase in the deficit situation reported last financial year.

The trustees have reviewed the circumstances of the charity and consider that adequate resources continue to be available to fund the activities of the charity for the foreseeable future. The cash flow is in good position with no cash flow issues forecast for the next 12 months. There was a deficit of £168,339 for the current year. The charity has cash at bank of £279,158 and net current assets of £272,501 as at 31 March 2024.

The trustees have also given consideration to the future of the charity in the event that they do not receive certain grants. They have alternative plans in place to reduce costs, in the event that they do not receive funding, in order to carry on operations.

The trustees are of the view that the charity is a going concern.

Investment policy and performance

Under the Memorandum and Articles of Association, the Charity has the power to deposit or invest funds in any manner having regard to the suitability of investments and the need for diversification. At the present time the trustee's policy is to maintain such monies on deposits earning a market rate of interest.

PLANS FOR THE FUTURE

Aims and objectives are unchanged and activities are planned to continue with improvements in access to advice and information remaining the top priority.

Key priorities will be to

a) manage the provision of services while main office is closed by Hillingdon council

b) widen access to initial advice and information by recruiting and training additional volunteer and paid telephone gateway staff

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

PLANS FOR THE FUTURE (continued)

c) offering additional benefits advice and casework and, for the first time, offering employment advice in-house

d) broadening our range of partnerships and outreach locations, making advice more accessible to the most vulnerable in our community

STRUCTURE AND GOVERNANCE

Constitution and organisational structure

Meetings of the Trustees as a Management Committee govern the organisation. Relevant matters are delegated to a Finance & Fundraising Sub-Committee and a Staffing & Resources Sub-Committee, who then report to the Management Committee. The Management Committee meets quarterly and the Sub-Committees meet four times a year. The Director of the organisation and two Managers who form the management team manage the day to day operation of the service.

Finance & Fundraising Ernestina Labri-Odam (Chair for Finance and Fundraising meetings) Douglas Bird Fatima Kamran Kirpal Tahim Hemali Patel Staffing & Resources Felicity Cooper Douglas Bird Noreen Sumra Richard Ashaye

The organisation is related to national Citizens Advice through membership. Arrangements for setting the pay and remuneration of the charity’s key management personnel (and all employees) are decided locally by the Finance & Fundraising Sub-Committee with inflation increases being given annual consideration (with these mostly being 1-2% in recent years).

In view of the nature of the charity the Finance & Fundraising Sub-Committee takes into account the typical pay levels for local Citizens Advice roles in Outer London and, if recruitment has proven difficult a market addition is also paid provided it is reasonable and within the means of the charity.

Recruitment and appointment of Trustees

Trustees are recruited through various forms of publicity (e.g. website, displays, leaflets) in the area of operation. Trustees are elected and co-opted under the terms of the Articles of Association. In accordance with these, the minimum number of trustees in office at any time must be four and up to the maximum number of fifteen. All elected Trustees shall retire from office at the third annual general meeting at which they were elected but may be re-elected.

Induction and training of Trustees

HCA implements standard Citizens Advice procedures for induction and training which are regularly reviewed. Training needs are regularly assessed following a skills audit of Trustees. Training opportunities are publicised to all Trustees so that skills and knowledge can be updated and augmented.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

Risk Management

Major risks to which the organisation is exposed, as identified by the Trustees, are regularly reviewed by the Board and, as necessary, appropriate action is taken by reviewing funding, personnel, policy procedures and all control systems to mitigate such risks. The trustees have a risk management strategy which comprises:

This work has identified that financial viability is the major financial risk for the charity. A key element in the management of financial risk is a regular review of available liquid funds to settle debts as they fall due, regular liaison with the bank, and active management of trade debtors and creditors balances to ensure sufficient working capital by the charity.

Attention has also been focused on non-financial risks arising from fire, health and safety of employees and clients. These risks are managed by ensuring accreditation is up to date, having robust policies and procedures in place, and regular awareness training for staff working in these operational areas.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

TRUSTEES' REPORT (continued) For the year ended 31 March 2024

Trustees' responsibilities in relation to the financial statements

The trustees (who are also directors of Citizens Advice Hillingdon for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time of the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as we are aware:

AUDITORS

Parker Cavendish as the company’s auditors at the last Annual General Meeting and have expressed their willingness to continue in that capacity.

This report was approved by the Trustees on 13 February 2025 and signed on its behalf, by:

Hemali Patel, Chair

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee ) INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF CITIZENS ADVICE HILLINGDON LTD

Opinion

We have audited the financial statements of Citizens Advice Hillingdon Ltd (‘the company’) for the year ended 31 March 2024 which comprise the Statement of Financial Activities incorporating the Summary Income and Expenditure Account, the Balance Sheet, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 ‘The Financial Reporting Standard Applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s Responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF CITIZENS ADVICE HILLINGDON LTD

If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Charities Act 2011 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement set out on page 10, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

The trustees have elected for the financial statements to be audited in accordance with the Charities Act 2011 rather than the Companies Act 2006. Accordingly, we have been appointed as auditors under section 145 of the Charities Act 2011 and report in accordance with regulations made under section 154 of that Act.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee ) INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF CITIZENS ADVICE HILLINGDON LTD

Explanation as to what extent the audit was considered capable of detecting irregularities, including fraud

The objectives of our audit in respect of fraud, are; to identify and assess the risks of material misstatement of the financial statements due to fraud; to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing and implementing appropriate responses to those assessed risks; and to respond appropriately to instances of fraud or suspected fraud identified during the audit.

However, the primary responsibility for the prevention and detection of fraud rests with both management and those charged with governance of the charitable company.

Our approach was as follows:

As part of an audit in accordance with ISAs (UK) we exercise professional judgement and maintain professional scepticism throughout the audit. We also:

audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee ) INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF CITIZENS ADVICE HILLINGDON LTD

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

Use of our report

This report is made solely to the charity's trustees, as a body, in accordance with Chapter 3 of Part 8 of the Charities Act 2011. Our audit work has been undertaken so that we might state to the company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to any party other than the charity and charity's trustees as a body, for our audit work, for this report, or for the opinion we have formed.

Date: 13 February 2025

Marco Gazza (Senior statutory auditor) For and on behalf of Parker Cavendish

28 Church Road Stanmore Middlesex HA7 4XR

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

STATEMENT OF FINANCIAL ACTIVITIES (Incorporating Income and Expenditure account) For the year ended 31 March 2024

Total Total
Restricted Unrestricted Funds Funds
Funds Funds 2024 2023
Note £ £ £ £
INCOMING RESOURCES
Income and endowments from:
Donations - 6,487 6,487 25,157
Investment income
Interest receivable - 5,290 5,290 3,478
Income from charitable activities 2,3 380,473 285,000 665,473 660,217
------------------- ------------------- ------------------- -------------------
Total Incoming Resources 380,473 296,777 677,250 688,852
------------------- ------------------- ------------------- -------------------
EXPENDITURE
Charitable activities
Advice and information 4 380,473 452,388 832,861 762,336
------------------ ------------------- ------------------- -------------------
Total expenditure 380,473 452,388 832,861 762,336
------------ ------------- ------------- -------------
Net income/(expenditure) - (155,611) (155,611) (73,484)
Actuarial (loss)/gain on defined benefit
pension scheme 13 - 124,000 124,000 493,000
------------------- ------------------- ------------------- -------------------
Net movement in funds - (31,611) (31,611) 419,516
Fund balances brought forward at
1 April 2023 - 304,292 304,292 (115,224)
------------------ --------------------- ------------------- -------------------
FUND BALANCES CARRIED
FORWARD AT 31 MARCH 2024 - 272,681 272,681 304,292
======== ========= ========= =========

All the above results are derived from continuing activities.

The notes on pages 19 to 31 form part of these financial statements.

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Company number:03028957

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

BALANCE SHEET As at 31 March 2024

FIXED ASSETS
Tangible fixed assets 7 180 7,843
CURRENT ASSETS
Debtors 8 101,121 85,019
Cash at bank 279,158 447,497
-------------------- --------------------
380,279 532,516
CREDITORS:amounts falling due
within one year 9 (107,778) (111,067)
------------------- -------------------
NET CURRENT ASSETS 272,501 421,449
------------------- -------------------
TOTAL ASSETS LESS CURRENT
LIABILITIES 272,681 429,292
Pension Scheme Deficit 13 - (125,000)
-------------------- --------------------
TOTAL NET LIABILITIES 12 272,681 304,292
========= =========
CHARITY FUNDS
Restricted Funds - -
Unrestricted funds
Designated funds 11 196,083 196,083
General funds - General 11 76,598 233,209
- Pension reserve 11 - (125,000)
-------------------- --------------------
272,681 304,292
========= =========

The notes on pages 19 to 31 form part of these financial statements.

The financial statements were approved and authorised for issue by the board and were signed on its behalf on 13 February 2025.

Hemali Patel Chair

Ernestina Larbi-Odam Treasurer

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

STATEMENT OF CASH FLOWS For the year ended 31 March 2024

2024 2023
£ £
Cash flow from operating activities
Net cash inflow from operating activities (173,629) (107,757)
Cash flows from investing activities
Interest income 5,290 3,478
Cash flows from financing activities:
Net cash used in financing activities - -
Change in cash and cash equivalents in the year
Cash and cash equivalent at the beginning of the year 447,497 551,776
-------------------- -------------------
Cash and cash equivalent at the end of the 279,158 447,497
year ======= =======
2024 2023
£
£
Net income/(expenditure) for the year (155,611) (73,484)
Adjusted for:
Depreciation 7,663 10,912
Defined benefit pension scheme cost less contribution (note 13) 29,000 65,000
Defined benefit pension scheme finance cost (note 13) (30,000) (28,000)
Investment income (5,290) (3,478)
Decrease/(increase) in debtors (16,102) (32,419)
(Decrease) in creditors (3,289) (46,288)
----------- ------------
Net cash provided by operating activities (173,629) (107,757)
======= =======
2024 2023
£ £
Cash in hand and at bank 279,158 447,497
----------- -----------
Total cash and cash equivalents 279,158 447,497
======= =======

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

1. ACCOUNTING POLICIES

1.1 Basis of preparation of financial statements

a) Basis of preparation of financial statements

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard application in the UK and Republic of Ireland (FRS102) (Effective 1 January 2015) - (Charities SORP (FRS102) and the Companies Act 2006. Citizens Advice Hillingdon meets the definition of a public benefit entity under FRS 102.

Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated.

b) Preparation of the accounts on a going concern basis

At the time of approving the accounts, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future and at least twelve months from the date of approval of these financial statements. This expectation is based on budgets and forecasts supported by secured funding, and a strong cash position.

The trustees have also given consideration to the future of the charity in the event that they do not receive certain grants. They have alternative plans in place to reduce costs, in the event that they do not receive funding, in order to carry on operations.

In addition, whilst being fully cognisant of our part in the Hillingdon Local Government Pension Scheme, (which has shown large deficits in the past but is currently showing a surplus), HCA continues to be in a position to fully coany potential deficits over a number of The trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.2 Company status

The company is a company limited by guarantee. The members of the company are the Trustees named on page 1. In the event of the company being wound up, the liability in respect of the guarantee is limited to £1 per member of the company.

1.3 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

1.4 Income

All income is included in the Statement of Financial Activities (SOFA) when the company is legally entitled to the income and the amount can be quantified with reasonable accuracy.

Income is deferred only when the charity has to fulfil conditions before becoming entitled to it or where the donor has specified the income is to be expended into a future period.

1.5 Resources expended

All expenditure is accounted for on an accruals basis and has been included under expense categories that aggregate all costs for allocation to activities. Where costs cannot be directly attributed to particular

19

activities they have been allocated on a basis consistent with the use of the resources.

Direct costs, including directly attributable salaries, are allocated on an actual basis to the key strategic areas of activity. Overheads and other salaries are allocated between the expense headings on the basis of time spent.

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

1.5 Resources expended (continued)

Support costs are those costs incurred directly in support of expenditure on the objects of the Charity and are allocated to activities on a consistent basis.

Governance costs are those incurred in connection with enabling the Charity to comply with external regulation, constitutional and statutory requirements and in providing support to the Trustees in the discharge of their statutory duties

1.6 Tangible fixed assets and depreciation

All assets costing more than £500 are capitalised.

Tangible fixed assets are stated at cost less depreciation. Depreciation is provided at rates calculated to write off the cost of fixed assets, less their estimated residual value, over their expected useful lives on the following bases:

Furniture, fittings and equipment - 33.3% straight line

1.7 Operating leases

Rentals applicable to operating leases where substantially all of the benefits and risks of ownership remain with the lessor are charged to the SOFA as incurred.

1.8 Pensions

The company is a member of a defined benefits pension scheme and the pension charge is based on the actuarial valuation. Full actuarial valuations are obtained triennially and are updated at each balance sheet date. The valuation was carried out by an officer of the group. The assets of the scheme are held separately from those of the charity. The contributions to the scheme are charged to the statement of financial activities so as to spread the cost of pensions over the service lives of employees. Variations from the regular costs are spread over the average expected remaining working lives of current members in the scheme.

The company also operates a defined contribution scheme and the pension charge represents the amounts payable by the company to the fund in respect of the period.

1.9 VAT

The charity is not registered for VAT. In common with many other charities, Citizens Advice Hillingdon expenses include VAT incurred, which cannot be recovered.

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CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS For the year ended 31 March 2024

2. COMPARATIVE ~~2~~ 023 STATEMENT OF FINANCIAL ACTIVITIES

Total
Restricted Unrestricted Funds
Funds Funds 2023
£ £ £
Income and endowments from:
Donations - 25,157 25,157
Investment income
Interest receivable - 3,478 3,478
Income from charitable activities 375,217 285,000 660,217
------------------- ------------------- -------------------
Total Income 375,217 313,635 688,852
------------------- ------------------- -------------------
EXPENDITURE
Charitable activities
Advice and information 375,217 387,119 762,336
------------------- ------------------- -------------------
Total expenditure 375,217 387,119 762,336
------------- ------------- -------------
Actuarial (loss)/gain on defined benefit
pension scheme - 493,000 493,000
------------------- ------------------- -------------------
Net movement in funds - 419,516 419,516
Reconciliation of Funds
Fund balances brought forward - (115,224) (115,224)
--------------------- ------------------- -------------------
FUND BALANCES CARRIED FORWARD - 304,292 304,292
========= ========= =========

21

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

3. INCOMING RESOURCES FROM CHARITABLE ACTIVITY Total Total
- ADVICE AND INFORMATION Funds Funds
2024 2023
£ £
Unrestricted
London Borough of Hillingdon - LBH 285,000 285,000
Other income 11,777 28,635
---------- -------------
296,777 313,635
======= =======
Restricted
Mental Health Money Advice 60,000 55,735
EUSS Grant - 8,443
Henry Smith Charity 43,667 43,694
Trussell Trust Foodbank 42,653 -
City Bridge 50,347 48,089
GLA Funding 8,100 -
Capitalise Debt Advice - 27,482
Potentiality Plus - 45,548
Trust for London 27,373 23,373
National Lottery grant 78,294 63,667
Nationwide Community DASH 53,047 17,000
Energy Redress 9,000 12,960
Riverside NHS Trust 7,992 28,091
Co-op - 2,258
The Veterans foundation - (1,933)
-------------------- -------------------
380,473 375,217
========= =========

22

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

4. RESOURCES EXPENDED
2024 2023
£ £
Direct costs - Advice and information 685,933 641,846
Support costs - Advice and information 146,928 120,490
-------------- --------------
832,861 762,336
========= ==========
SUPPORT COSTS COMPRISE OF:
2024 2023
£ £
Support staff costs 56,645 37,050
Premises costs 465 712
Office costs 78,753 70,335
Governance costs 11,064 12,393
------------------- -------------------
146,928 120,490
======== =========

Support costs are costs of central management. These costs are allocated to activities as above based on staff costs.

5. NET EXPENDITURE 2024 2023
£ £
This is stated after charging:
Depreciation of tangible fixed assets:
- owned by the charity 7,663 10,912
- audit fees (excluding VAT) 5,040 5,964
Pension costs (plus additional contributions) 44,735 78,724
======= =======

23

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

6. STAFF COSTS AND NUMBERS 2024 2023
£ £
Staff costs were as follows:
Wages and salaries 616,111 536,395
Social security costs 53,724 52,205
Defined benefit pension costs 29,000 65,000
Defined contribution pension costs 15,736 13,724
Staff expenses 25,422 7,896
-------------------- --------------------
739,993 675,220
========= =========

The average number of employees employed by the charity during the year was as follows:

No. No.
Advice and information 20 19
Support 2 2
------------- -------------
22 21
====== ======

No employee received remuneration amounting to more than £60,000 in the year (2023: £nil)

.

The key management personnel of the charity comprise the Director, Advice Services Manager and Finance Manager. The total employee benefits of the key management personnel of the charity were £148,640 (2023: £128,356).

0 for expenses (2023: £0).

There were no related party transactions requiring disclosure in the year (2023: none).

24

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

7. TANGIBLE FIXED ASSETS Furniture
fittings and
equipment
£
Cost
At 1 April 23 86,918
Additions -
-----------------
At 31 March 2024 86,918
-----------------
Depreciation
At 1 April 2023 79,075
Charge for the year 7,663
-----------------
At 31 March 2024 86,738
-----------------
Net book value
At 31 March 2024 180
========
At 31 March 2023 7,843
========
8. DEBTORS 2024 2023
£ £
Due within one year
Accrued income 101,121 85,019
----------------- -----------------
101,121 85,019
======== ========
9. CREDITORS: amounts falling due within one year 2024 2023
£ £
Trade creditors 1,673 3,576
Accruals and deferred income 20,272 72,554
Taxation and Social Security 58,036 14,438
Pensions 27,797 20,499
------------------ ------------------
107,778 111,067
======== ========
10. NET DEFERRED INCOME 2024 2023
£ £
Amount deferred in the year 15,541 67,309
======== ========

The deferred income relates to funds received in advance and specifically instructed to be used in the next financial period.

25

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

11. STATEMENT OF Brought Incoming Resources Pension Transfers Carried
FUNDS forward resources expended gain/(loss) in/(out) forward
£ £ £ £ £ £
DESIGNATED FUNDS
Covid-19 Response 14,000 - - - - 14,000
Pilot Schemes 20,000 - - - - 20,000
IT Modernisation 20,000 - - - - 20,000
Project Over-run 10,000 - - - - 10,000
End of Contracts 20,000 - - - - 20,000
Hayes Contingency 15,000 - - - - 15,000
Pension Deficit 97,083
-		 - - - 97,083
-------------------- ---------------- ---------------- ---------------- ----------------- --------------------
Subtotal 196,083 - - - - 196,083
-------------------- ---------------- ----------------- ------------------ ----------------- --------------------
GENERAL FUNDS
Pension funds (125,000) 1,000 124,000 - -
General funds 233,209 296,777 (453,388) - 76,598
-------------------- ------------------ ------------------- ------------------- ---------------- --------------------
Subtotal 108,209 296,777 (452,388) 124,000 - 76598
------------------- ------------------ ------------------- ------------------ ---------------- -------------------
Total unrestricted
funds 304,292 296,777 (452,388) 124,000 - 272,681
========= ========= ========= ========= ======== =========

Pilot Schemes - £20,000 -

the charity an edge in securing future funding streams in the post-Covid-19 environment

IT Modernisation £20,000 this is for costs, including consultancy and IT support, associated with developing our IT for the new ways of working as a result of Covid-19, improved business efficiency, continuity and service delivery.

Project Over-run - £10,000 - to enable projects that lose funding to withdraw their services to the public in an ethical manner safeguarding the interests of ongoing clients

End of Contracts Contingency - £20,000 to cover losses from penalty clauses and non- receipt of final payments should contracts be ended in contentious circumstances

Hayes Contingency - £15,000 - to enable short-term continuation of service delivery at current levels in the event of any significant reduction in overall funding, or changes to ways of working as a result of Covid-19

Covid-19 Response - £14,000 this is to provide against the impact of Covid-19 pandemic on our operations including expected difficulty in meeting targets and consequent potential clawback from funders.

Pension Deficit - £97,083 held against any potential requirement for the organisation to make a substantial contribution towards its part of the Hillingdon Local Government Pension Scheme deficit

26

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

11. STATEMENT OF FUNDS (continued)

RESTRICTED FUNDS Brought Incoming Resources Transfers Carried
forward resources expended in/(out) forward
£ £ £ £ £
Mental Health Money Advice - 60,000 (60,000) - -
Henry Smith grant - 43,667 (43,667) - -
Trust for London - 27,373 (27,373) - -
Trussell Trust Foodbank - 42,653 (42,653) - -
National Lottery - 78,294 (78,294) - -
Riverside NHS - 7,992 (7,992) - -
Various grants - 120,494 (120,494) - -
--------------- ------------------- ------------------- ---------------- --------------
Total - 380,473 (380,473) - -
======= ========= ========= ======= =======

Mental Health Money Advice

This project provides a welfare benefits and debt advice service for users of mental health services.

Henry Smith Grant

This project delivers benefit advice.

Trust for London

This project provides generalist advice.

Trussell Trust Grant

This project is to provide an advice service to those using the Foodbank in Hillingdon.

National Lottery

A 3 year grant to cover Hillingdon Helpers.

Riverside NHS: grant to provide a mental health and well being advisor for 4 months.

Various grants: funding of £120,494 was received.

27

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

11. STATEMENT OF FUNDS (continued)

SUMMARY OF Brought Incoming Resources Pension Transfers Carried
FUNDS forward resources expended movement in/(out) forward
£ £ £ £ £ £
Designated funds 196,083 - - - - 196,083
General funds:
-general 233,209 296,777 (453,388) - - 76,598
- pension (125,000) - 1,000 124,000 - -
-------------------- ------------------ -------------------- ------------------- ---------------- --------------------
304,292 296,777 (452,388) 124,000 - 272,681
Restricted funds - 380,473 (380,473) - - -
-------------------- ------------------ -------------------- ------------------- ---------------- --------------------
Total funds 304,292 677,250 (832,861) 124,000 - 272,681
========== ========= ========= ========= ======== =========

The transfers represent reallocations agreed by Trustees

12. ANALYSIS OF NET ASSET Total Total
BETWEEN FUNDS Restricted Unrestricted funds funds
Funds Funds 2024 2023
£ £ £ £
Tangible fixed assets - 180 180 7,843
Current assets 85,165 295,114 380,729 532,516
Creditors due within one year (85,165) (22,613) (107,778) (111,067)
Pension
liability		 - - - (125,000)
----------------- -------------------- -------------------- --------------------
- 272,681 272,681 304,292
======== ========== ========= ==========

28

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

13. PENSION COMMITMENTS

Citizens Advice Hillingdon participates in the Local Government Pension Scheme which is a defined benefit arrangement. It is administered in accordance with the Local Government Pension Scheme Regulations 1197, as amended. It is contracted out of the State Second Pension Scheme and is a funded pension scheme. It is a multi-employer scheme. The last full actuarial valuation of this scheme was carried out by a qualified independent actuary as at 31 March 2022.

FRS102 require disclosure of assets and liabilities as at 31 March 2024 calculated in accordance with the requirements of FRS102. They also require disclosure of the items which would appear in the statement of financial activities and in the statement of total recognised gains and losses. An actuarial valuation was carried out for the defined benefit scheme by Hymans Robertson using the projected unit method of valuation method. The major assumptions used were;

aluation method. The major assumptions used were;
2024 2023
% %
Main assumptions
Rate of increase in salaries 3.30% 3.50%
Rate of increase in pensions in payment 2.80% 3.00%
Discount rate 4.80% 4.75%
====== ======

Mortality

Life expectancy is based on the Funds VitaCurves with improvements in line with the CMI 2021 model, with a 0%weighting of 2023(and 2022) data, standard smoothing (Sk7), initial adjustments of 0.25% and a long term rate 1.5% p.a. for both males and females Based on these assumptions, the average future life expectancies at age 65 are summarised below:

Males
Females		 Males
Females
Current Pensioners 21.8 years
24.7 years
Future Pensioners 22.7 years
25.8 years
Historic mortality
future life expectancy		 are in the following table:
Year ended Current Pensioners Future Pensioners
31 March 2024 CMI 2021 an allowance for smoothing of
CMI 2021 model, an		 allowance for
recent mortality experience and long term
smoothing of recent mortality experience
rates of 1.5% p.a. and long term rates of 1.5% p.a.

Mortality assumptions used to value the Obligations in the Employer's Closing Position are different to those used to value the Obligations in the Employer's Opening Position.

Commutation

An allowance is included for future retirements to elect to take 55% of the maximum additional tax-free cash up to HMRC limits

29

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

13. PENSION COMMITMENTS (continued)

Changes in the fair value of planned assets, defined benefit obligation and net liability for year end 31 March 2024

Changes in the fair value of planned
assets, defined benefit obligation and		 Changes in the fair value of planned
assets, defined benefit obligation and		 Changes in the fair value of planned
assets, defined benefit obligation and		 Changes in the fair value of planned
assets, defined benefit obligation and		 Changes in the fair value of planned
assets, defined benefit obligation and		 Changes in the fair value of planned
assets, defined benefit obligation and
net liability for year end 31 March 2024 2024 2023
Assets Obligations Net Liability Net Liability
000
Fair value of planned assets
2,299		 - 2299
 2,846
Present value of funded liabilities 2,424 (2,424)
 (3,067)
------------ ---------------- --------- ----------------
Opening position 2,299
 2,424 (125)
 (581)
------------- ---------------- ------------- -----------------
Service cost
Current service cost* 24 (24) (49)
--------- ----------- -------------- --------------
Total service cost - 24 (24) (49)
--------- ----------- -------------- ---------------
Net Interest
Interest income on plan assets 108 - 108 66
Interest cost on defined benefit obligation - 113 (113) (82)
--------- ----------- -------------- --------------
Total net interest 108 113 (5) (16)
---------- ----------- -------------- --------------
Total 108 137 (29) (65)
Cashflows
6 6 - -
Employer contributions 30 - 30 28
Benefits paid (101) (101) - -
----------- ------------ ----------- ----------
Expected closing position 2,342 2,466 (124) (618)
Remeasurements
Changes in demographic assumptions - (14) 14 (24)
Changes in financial assumptions - (95) 95 997
Other experience - 83 83 263)
-
Return on assets excluding amounts 149 - 149 (217)
Included in net interest - - -
------------ ------------ ------------ -----------
Total remeasurements recognised in Other
Comprehensive Income (OCI) 149 (26) 175 493
======= ======== ======== ======

30

CITIZENS ADVICE HILLINGDON LTD (A Company limited by guarantee )

NOTES TO THE FINANCIAL STATEMENTS (continued) For the year ended 31 March 2024

13. PENSION COMMITMENTS (continued)

2024 2023 Assets Obligations Net Liability Net Liability Fair value of plan assets 2,491 - 2,491 2,299 Present value of funded liabilities - 2,440 (2,440) (2,424) ----------- -------------- ------------ ----------- Closing position 2,491 2,440 51 (125) ======= ======== ======= =======

Analysis of projected amount to be charged to operating profit for the period to 31 March 2025

----- Start of picture text -----
Period Ended 31 March 2025 Assets Obligations Net (liability)/asset
£(000) £(000) £(000) % of pay
Projected Current service cost * 23 (23) (27.1%)
Past service cost including curtailments - - -
Effect of settlements - - - -
Total Service Cost - 23 (23) (27.1%)
Interest income on plan assets 117 117 137.6%
Interest cost on defined benefit obligation 115 (115) (135.3%)
Total Net Interest Cost 117 2 (2.3%)
Total Included in Profit and Loss 117 138 (21) (24.8%)
----- End of picture text -----

The contributions paid by the Employer are set by the Fund following an actuarial valuation. For further details on the approach adopted to set contribution rates for the Employer, please refer to the latest formal valuation report and Funding Strategy Statement.

31

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