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2022-03-31-accounts

TEENS IN CRISIS

ANNUAL REPORT & FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2022

Company Registration Number 02954230 Charity Number 1045429

TEENS IN CRISIS FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022

Contents Pages
Trustees’ Annual Report
Objectives and Activities 1 – 2
Foreword from the Chair 3
Director’s Statement 4
Achievements & Performance 5 - 6
Spotlight on 7 - 13
o The growing need for support
o The growth of TIC+
How we help
o Children and young people 13 - 16

Counselling

In schools

TIC+chat Anonymous helpline

Safeguarding
o Parents and carers 16 - 17

Parent Support & Advice Line

Parent Support Groups
o Working in Partnership 17 - 19

Young Minds Matter

Support for victims of abuse and violence

Co-production with young people – Young People’s		 Voices Group
o Our staff and the wider workforce 19 - 20

Training

Employee Excellence & Engagement Programme
How we see the future 21 - 22
o New service developments
o New Live Impact Dashboard
How we raise funds 23 - 24
o Where our fundraising comes from
o Our fundraising promise
Organisational context and financial review 25 – 29
Structure, governance and management 30 – 32
Statement of trustees’ responsibilities 33
Reference & Administrative Information 34
Independent Auditor’s Report 35 – 38
Statement of Financial Activities 39
Balance sheet 40
Statement of Cash Flows 41
Notes to the financial statements 42 - 54

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TEENS IN CRISIS TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2022

The trustees, who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2022.

The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

OBJECTIVES AND ACTIVITIES

Objectives and aims

Our charity's purposes as set out in the objects contained in the company's memorandum of association are to:

Advance the Christian religion by practically demonstrating the Christian faith in particular, but not exclusively by:

(1) Relieving the need, hardship or distress of young people by providing education, advice, and support and counselling services.

(2) Providing recreational facilities and recreational activities for young people.

The Trustees have complied with their duty under the Charities Act 2011 to have due regard to the Charity Commission’s guidance on public benefit when making decisions that relate to public benefit or are associated with the purposes or objectives of TIC+. There have been no decisions taken by the board which have departed from this guidance.

About us

TIC+ is a charity established in 1993 and registered with the Charity Commission in 1994, serving Gloucestershire and surrounding areas. TIC+ reaches hundreds of children and young people every year as well as offering support and advice to parents/carers and professionals. We work to ensure that every young person has easy, prompt, independent access to appropriate support according to their needs.

We offer:

TIC+ has a head office in Mitcheldean, Gloucestershire and additional offices in Gloucester; Counselling spaces are located throughout the County and staff and volunteers are a mixture of office and home-based, working across the County. We strive to ensure young people, parents and families feel accepted, safe & valued, so that they can say what’s on their mind, and be really listened to without the fear of being judged. We work with young people to help them build resilience and give them strategies to cope with situations they might be facing.

In order to achieve our stated objectives, the charity has set out a series of statements:

Our Mission Statement

TIC+ mission is to improve, preserve and promote good mental health and wellbeing among children, young people and their families.

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Our Vision

Every young person should have someone to talk to when they need it most.

Our Values

The TIC+ Senior Leadership Team has defined a set of values which represent the core beliefs that inspire and guide the choices we make, how we operate and how we interact with people:

Our Ethos TIC+ began life in 1994 as a Christian-led charity that is not affiliated to any particular denomination, church or group. We will provide services to anyone of any faith (or none), and we employ staff from any faith (or none). We continue to believe as an organisation that the Christian faith provides the foundation and motivation for the work of the charity and is the reason why we do what we do.

The Christian faith is never made explicit in any of the services we provide. An outworking of our Christian ethos means that we expect all representatives of the charity to treat everyone equally, with care and respect regardless of their race, gender, religion, sexual orientation, ethnic background, beliefs, status, ability or class. The ethos is given life through our relationships; the way we work together and behave with one another and those we serve, are a demonstration and authentication of our ethos.

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FOREWORD FROM THE CHAIR

It’s been another demanding year for our services, with a record number of nearly 19,000 counselling sessions. This is a sad reflection of the increasingly difficult issues that so many young people and their families are facing today, even as we all start to move slowly on from COVID-19.

We have been able to remain agile in these challenging times. We have introduced new services, such as the One At A Time pilot, redesigned existing services, and created additional capacity. Alongside this, we have further improved our governance, strengthened our leadership teams and consolidated our fiscal position. We are also introducing a Live Impact Dashboard, which enables an online current view of our services.

I continue to be amazed at how our staff tirelessly rise to the difficult challenges they face, always delivering with compassion and care. My personal thanks are due to all the people at TIC+ for everything they do.

However, we face significant challenges. Service demand continues to rise; the emotional and mental calls on our staff are great, plus they are now facing the same cost of living challenges as so many across the country. In addition, it can be difficult to recruit at the levels and numbers we desire.

Despite the challenges of the national financial situation, TIC+ remains in a strong fiscal position. We have solid reserves, much of which we are setting aside against the ongoing transformational changes we need to make, such as continuing service improvements and significant upgrades in IT and digital capabilities. As we step into the next year, we will continue to transform our services, our governance, our administration and our technical capabilities. Agility and the ability to change remain at our core, in order for us to deliver against our vision of ‘every young person should have someone to talk to when they need it most.’

Most importantly, thanks to all our supporters and partners, in particular, the NHS, other mental health services, schools and so many organisations and individuals who fundraise for us. Put simply, we cannot do our vital work without you. You enable us to provide hope to so many young lives. Thank you.

John Hubbard CMG Chair of Board of Trustees

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DIRECTOR’S STATEMENT

2021-22 was another difficult year, as we and the rest of the world continued to grapple with the effects of COVID-19.

For the second year, the pandemic maintained its disruption on lives globally, and the longer-term effects of lockdowns, school closures and restrictions on movement continued to have a significant impact on the children, young people and families in Gloucestershire who we work with.

Just like the young people and parents we serve, our staff team have also had a difficult time not only dealing with the challenges of supporting increasing numbers of young people with more complex issues, but also coping with their own ill health, bereavements, and childcare issues due to school closures amongst others. Despite this, all our staff across all areas have continually gone above and beyond and sacrificed, often at personal cost, to provide an excellent service. We are so proud of them and so grateful for their compassion, expertise and flexibility.

The year has seen some necessary changes in the way we work, which we have embraced fully, including:

As Directors, we fully recognise the requirement for continued investment to meet the needs of the children, young people and families we support. At such a time as this, TIC+ is privileged to be able to continue to be there for everyone who reaches out to us for support because:

96% of all young people tell us the support they received helped them with their difficulties.

We know the services we provide are effective and are needed in these current times, now more than ever before. With the real possibility that more crises in relation to the war in Ukraine, rising energy, fuels and cost of living increases are set to have an impact on children, young people and families in Gloucestershire, we anticipate that ongoing demand will not lessen.

TIC+ is here to make sure that every young person and parent has someone to talk to whenever they need it. We firmly believe that the therapeutic relationship offers an implicit hope of positive change and empowers the imagining of a different future. This is the reason why we believe the need for continued investment in mental health services is vital to ensure the capacity to respond remains in place.

Judith Bell Director of Clinical Services

Claire Power-Browne Director of Operations

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2021-22 ACHIEVEMENTS

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ACHIEVEMENTS & PERFORMANCE

In 2021-22 we saw nearly 4,000 children, young people and parents and delivered 18,709 counselling and support sessions - more than ever before! Young people have been supported through our faceto-face, online (Instant Messaging), video and telephone counselling services and also the anonymous, online, drop-in service TIC+chat, which continues to offer much-needed support to young people who wish to be seen anonymously and for those waiting for support. Parents worried about their child’s mental health have received valuable support from the Parent Support & Advice Line and in February 2021, due to the growing need for parent support, we launched our Parent Support Groups to further support them.

We are immensely proud that TIC+ has continued to ‘be there’ for everyone who has reached out to us for support.

Jasmine’s Story

Jasmine, aged 18, had a suicide plan but was interrupted when trying to act on it. One of many siblings, her home life was volatile and chaotic and Jasmine was subject to a lot of manipulation from her siblings and parents. This caused her to suffer from anxiety and a lack of self-worth, and as a result Jasmine frequently missed school which hugely impacted her exams and hopes for an academic future. Working with a TIC+ counsellor, Jasmine was able to work on, explore and celebrate her strengths, as well as understand things within her control. Together with her counsellor, Jasmine set goals for coping in school, attending exams and created strategies for managing in class. TIC+ stood alongside Jasmine and gave her space to be heard - some days she found the counselling extremely emotional. During the last session, Jasmine was tearful, she thanked her counsellor and said they had saved her life.

(Jasmine is not the young person’s real name – other incidental information has been changed to ensure the young person cannot be identified)

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2021-22 SPOTLIGHT ON

The growing need for support

In 2021-22 our services have never been more in demand. Before the pandemic began, it was estimated that one in six children and young people had a mental disorder.[1] A study conducted in 2019[2] found that three-quarters of young people had worries that impacted their day-to-day life, with 40% finding it hard to focus and deal with negative feelings affecting their ability to sleep. The top issue young people worried about was school work and exams (53%) followed by falling out with friends and their own physical appearance.

The pandemic has exacerbated these existing challenges and also seen a new set of issues emerge higher on the list than previously featured.

In addition, and a major cause for concern, is the increase in the numbers of young people experiencing higher levels of distress, for instance, self-harm (18% of all young people seen), suicidal thoughts and plans (19%), anxiety (80%) and intrusive/disturbing thoughts (11%).

Identifying the reasons behind such increases is not easy to prove. However, a report conducted by TIC+ in the midst of the pandemic[3] highlighted the likelihood that the uncertainty and anxieties caused by the lockdowns, the closure of schools, isolation from peer groups, loneliness, worries around school work and exams, bereavement, and the stresses and pressures on families were all contributing factors.

More recently, and in line with the national trend, we have seen a dramatic increase in the number of young people struggling with eating difficulties. Pre-pandemic, approximately 4% of all young people seen needed support for eating difficulties, but in 2021-22 this became the largest increasing issue, with 13% focussing on these issues during their counselling, an increase of 9% (see below chart). To understand how widespread this problem is for young people we introduced a new question to our online referral form; “Do you have concerns about your body, size, shape or food?” We were concerned to discover that approximately 50% of all young people who responded answered ‘often’ or ‘most of the time’ to this question.

1 NHS Digital (2021), Mental Health of Children and Young People in England, 2021: Wave 2 Follow Up of the - 2017 Survey. Mental Health of Children and Young People in England 2021 wave 2 follow up to the 2017 survey - NHS Digital accessed 21/08/2022

2 Action for Children (2019), Choose Childhood, https://www.actionforchildren.org.uk/our-work-and-impact/policywork-campaigns-and-research/policy-reports/choose-childhood-policy-report/ https://www.actionforchildren.org.uk/our-work-and-impact/policy-work-campaigns-and-research/policyreports/choose-childhood-policy-report/ accessed 31/08/2022.

3 - TIC+ (February 2021), COVID-19 Impact on Children and Young people. https://www.ticplus.org.uk/wp content/uploads/2021/03/COVID-19-impact-on-children-and-young-people_-Executive-Summary-5.pdf accessed 21/08/2022.

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----- Start of picture text -----
"Do you have concerns about your body size,
shape, or food?"
Source: 800 YP responses
Never
19%
Most of the time
30%
Occasionally
15%
Often
Sometimes 19%
18%
----- End of picture text -----

Figure 1 – Number of young people with concerns about body size, shape or food

"It seems as if more young people are using self-harm and unhealthy eating patterns in an attempt to control their lives when everything else is uncontrollable." TIC+ Counsellor

Issues of loneliness and isolation, particularly during the first lockdown were some of the most commonly reported difficulties experienced. There was a degree of anxiety around keeping in contact with friends as the normal means for doing this was no longer there e.g. through school and other social or sporting activities. This led to worries about friendships and maintaining social standing within friendship groups. The impact of this situation has continued even though young people have been back in school for some time, with “friendship problems” being one of our highest increasing issues.

Friendship problems have increased from 24% of all young people receiving counselling prepandemic to 30% in recent months (up 6% - see below chart).

Another worrying observation over the past 12 months is the number of young people refusing to go back to school. After the schools began to re-open in March 2021 we noticed a significant increase in anxiety for young people returning to school. This was partly caused by anxieties around school work and also friendship worries. Pre-COVID, school refusing barely featured in our list of issues, affecting less than 0.5% of the young people we saw. In recent months, this has increased by 8.3% and is our second-highest-increasing issue.

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----- Start of picture text -----
Highest increasing issues
2021/22 v Pre-COVID
Eating problems 9.2%
School refusing 8.3%
Friendship problems 6.3%
Anxiety/Worry/Stress 4.2%
Intrusive disturbing thoughts 4.1%
ADHD 4.1%
Suicidal thoughts/plan 3.6%
School work 2.7%
----- End of picture text -----

Figure 2 - The above chart shows the highest increasing issues 2021-22 compared to pre-COVID.

Increase in requests for support from TIC+ in 2021-22

As can be seen, the COVID-19 pandemic, lockdowns and school closures have certainly had a significant impact on children and young people’s mental health and emotional wellbeing over the past few years. During 2020-21, even with schools closed, the requests for counselling were similar to the previous pre-COVID year. TIC+ was pleased to be able to provide an uninterrupted service and was able to support similar numbers of young people delivering as many sessions as the previous year. However, as the schools returned from the second lockdown period we began to experience an unprecedented surge in the number of young people requesting support. In March 2021 we received 390 self-referrals, our highest ever in one month. This increase continued through the start of the financial year until the summer holidays of 2021, during which time we received 62% more selfreferrals than we would normally expect.

----- Start of picture text -----
Self-referral requests for counselling
Five months March-July
1546
956
Pre-COVID 2019 2021
----- End of picture text -----

Figure 3 – Increase in self-referrals Pre-COVID to 2021

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By August 2021 we were overwhelmed with a waiting list of more than 800 young people requesting support from TIC+. Unfortunately, this meant that the average wait for our service increased from an average of 3.8 weeks to approximately 12-14 weeks. We engaged with local media, including the BBC as part of our outward-facing communications strategy, to highlight the circumstances we were experiencing and the impact on young people.

----- Start of picture text -----
Impact on return to school post COVID
Average weeks wait
14 12.3 [12.5]
11.4
12
10 8.6
8
6.0
6 4.6 4.9
4.1
4 3.3 2.5 3.3 3.1 3.5 2.9
1.3 [1.8]
2
0
Avg weeks wait
----- End of picture text -----

Figure 4 – Average waiting times pre-COVID versus return to school July 2021

A longer wait for support means that the difficulties a young person is struggling with can escalate causing them greater distress and the possibility of the need for a more intense form of support. Or there is a risk that the young person will completely disengage and present at a later time (or maybe never) with the consequence of the difficulties being more entrenched and, therefore, having a greater impact, impairing many areas of the person’s life e.g. educational, social, relational, emotional, psychological, financial, physical etc.

In line with our vision that ‘every young person should have someone to talk to when they need it most’, we were determined to do everything within our means to meet the needs of every young person reaching out to us for support as soon as possible so that their distress did not get worse.

One of the TIC+ values is that “we keep moving forward” to ensure that we provide the very best services for young people and parents. During the past twelve months, we have “moved forward” innovatively intending to improve what we do and reduce the amount of time young people are waiting for support.

New delivery model

During the summer of 2021, we consulted with our staff team and our Young People’s Voices Group. Together we co-produced a new way of working to help us see young people more quickly and prevent the escalation we have been so worried about. Previously, all young people referring into TIC+ were offered up to 7 sessions of counselling. With the increased demand for our service, this was no longer practical or equitable - some young people only need a few sessions whereas others need more. For this reason, we decided to stop offering a set number of sessions. Instead, the counsellor and young person now agree on a period of support based on need. The counsellor and young person regularly review progress to keep the work focussed and to ensure the right level of support is being given.

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We co-produced infographics with young people to describe the new process. The first is sent to the young person once they have made a referral:

the second is a story-board from the website summarising how counselling works and what support a young person can access while waiting:

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One At A Time (1@T) Counselling

In November 2021, coinciding with trialling new ways of working to reduce our rising waiting list and offer choice, TIC+ began a pilot of a One At A Time Counselling Model (1@T). Research conducted by TIC+ with 200 young people pre-pandemic found that 30% would opt for a one-off session if they could be seen sooner. This makes sense as many young people requesting counselling do not always want or need space to work on deeper, past issues. For many, their goal is to find a way forward; they are future-focused and enter counselling looking for solutions, strategies and techniques.

The TIC+ 1@T counselling uses a solution-focused brief therapy (SFBT) approach. It is designed to offer one, solution-focused intervention at the point of need rather than the point of availability. The 1@T session lasts 1.5 hours and takes place at a TIC+ counselling centre within two – three weeks of the young person making a referral. The young person is encouraged to try out some of the ideas and strategies discussed in the session and, if more support is needed, they can return after four weeks of watchful waiting, during which time young people can still access TIC+chat for ongoing support.

Whilst Single Session Therapy has been successfully introduced into Higher Education institutions for many years, its effectiveness and acceptability is unknown with school-age students. The TIC+ pilot has been set up to evaluate the model with our younger cohort. Although it’s early days and the results are not yet conclusive, the signs are positive. So far, 1@T is almost as effective as regular counselling for improving wellbeing and has been sufficient for approximately 45% of young people. With only 55% of young people returning for more support, we have been able to free up extra capacity - enabling us to see more young people from our waiting list.

However, due to the single-session nature of the model, it is hard to organise efficiently across a county as geographically large as Gloucestershire. For efficiency purposes, we, therefore need to deliver the service from one of our five counselling centres. This is a limiting factor for the mainstream rollout of the model as it will only attract those who are able to access the centres. Even so, the early signs of success and the additional capacity it can create make it viable to extend and expand the pilot with additional capacity during 2022-23.

Additional counsellors

Due to funds raised by our successful fundraising team and additional investment gratefully received from the Gloucestershire NHS Clinical Commissioning Group (now NHS Gloucestershire), we have

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been able to recruit additional counsellors to our team increasing our capacity so that we can meet the needs of all young people requesting support from TIC+.

A combination of financial investment, service development and innovation indicates that the waiting list will reduce from 12-14 weeks to 6-8 weeks by September 2022.

Growth of TIC+

TIC+ has experienced rapid growth in recent years, which has placed additional pressure on the organisation. This trend has continued with the financial position this year representing a further 24% increase in income compared to last year. Maintaining growth, administering increased staff numbers and upgrading internal systems and processes to keep up with this demand and to ensure contract delivery is a significant challenge, which as an organisation we are acutely aware of and working to address. Staffing has also increased in line with this growth, going up almost 10% on the previous year.

HOW WE HELP – CHILDREN AND YOUNG PEOPLE

It all begins with ‘Hello’

‘TIC+, how can I help?’

In 2021-22, our referral team answered more than 3,800 calls with those words. The referral team are the first point of call for any child, parent or professional calling TIC+ and our specially trained team plays many vital roles throughout a young person’s counselling journey with TIC+. We never underestimate how difficult it can be to reach out for help; our team are trained to listen and to give a caller the right information they need, even if the person is not clear about what that may be at the time.

We try to make getting support as clear and easy as possible - children, young people and parents can call, email, text message or use our online instant messaging to ask for help. Our online encrypted referral form means that a referral can be made 24/7 and in the young person’s own time.

Last year the team:

Following first contact with the referral team, children and young people have taken the sometimesdifficult decision to embark on their counselling journey with TIC+.

COUNSELLING

Once the young person embarks on their counselling journey, Gloucestershire-based young people, aged nine to 21 years, are offered the opportunity to talk to a counsellor about anything that is worrying them, working together to find better ways to cope.

Before COVID-19, TIC+ offered young people face-to-face or online (Instant Messaging) counselling; approximately 70% chose face-to-face and 30% the online option. During the first lockdown when face-to-face was no longer possible, we immediately introduced video and telephone counselling. However, we were surprised at how few young people chose not to have the online or remote (video and telephone) options with many preferring to wait many months until face-to-face became available.

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Since schools re-opened there has been an increase in demand for face-to-face (now 78%) demonstrating how highly young people value in-person interactions. Even so, approximately 22% of young people are not comfortable seeing someone face-to-face, or find it easier/more convenient to have their counselling using one of the remote options. These statistics convince us of the importance of continuing to offer all options as a choice to ensure no young person falls through the net and all have access to support in a medium of their choice.

----- Start of picture text -----
Pre-COVID All options available
Jan 2019 - Feb 2020 Sep 2021 - Jun 2022
70% 78%
30% 9% 8% 5%
Face-to-Face Online
----- End of picture text -----

Figure 5: Service Preferences for self-referrals age 11+ pre- and post COVID

SCHOOLS

TIC+ is a valued provider of counselling and mental health support for children and young people - we are well-known and trusted by schools across Gloucestershire. During 2021-22, more schools turned to TIC+ to meet the increased demand for mental health support for their students.

As part of their pastoral provision, 14 schools contracted with TIC+ to enhance the support they provide to students. Our contracted counsellors provide sessions in schools, seeing young people that the schools allocate directly to them. TIC+ counsellors advise school staff and make referrals to specialist services such as NHS Gloucestershire Child and Adolescent Mental Health Service (CAMHS) and the Eating Disorder Service if and as required.

Several schools increased their mental health support provision from one to two counsellors per week retaining this going forward into the new academic year. We also provided some short-term contracts, mainly for primary schools looking to resolve immediate support needed for their pupils. Overall, 500 pupils were seen across the year at our contracted schools. 99 % of pupils said the counselling they

received had helped them. Feedback from schools is also extremely positive highlighting that TIC+ counsellors have been a great support to students.

“I was listened to, offered new ways at looking at things, the Counsellor was enthusiastic and considered my issue and helped create a solution that was made for me”

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TIC+CHAT ANONYMOUS HELPLINE SUPPORT

TIC+chat supports children and young people aged 9-21 years as they negotiate life and challenges post-pandemic. The service is free (although local rate call charges apply), easily accessible, independent and confidential, offering text chat online or telephone on a 1-2-1 basis. Online text chat is the preferred option for 93 % of all contacts. The service is mainly used by 12–15-year olds (59%) and 16–18-year olds (26%).

TIC+chat continues to meet a gap in services for children and young people who are not ready to seek other mental health support, by providing 1-2-1 support until they feel ready to seek further help. Our trained Mental Health Support Practitioners (MHSPs) offer anonymous confidential help, including signposting to resources and further, more specific support. Feedback from TIC+ counsellors has confirmed some young people have the confidence to go on to seek counselling support after sessions with the TIC+chat team.

The service has also provided support for children and young people waiting for counselling or other services from TIC+ and other agencies, 22% (of the total contacts) were already on waiting lists for TIC+, CAMHS, Winston Wish, Let’s Talk and other agencies when they contacted TIC+chat.

This year the team chatted with 476 children and young people, providing 889 sessions in total, on average each session lasted for 45 minutes. Of those who contacted the service, 75% were female, 15% male and 10% other, with 90% identifying as White British.

Feedback has been positive with 96 % of those answering the question ‘Did the sessions help?’ saying ‘yes they helped!’

‘They really listened to what I was saying, and offered really useful help and advice’

‘The person was very understanding and didn’t judge me’

SAFEGUARDING

In 2021-22, to address an increase in safeguarding and clinical risk in a supportive and sustainable way for our team, we increased capacity in the Safeguarding Team, recruiting additional Safeguarding Coordinator(s) to support counsellors, ensuring that the welfare of every child and young person remains paramount. This also allows time to make essential triage calls to provide immediate advice and support to young people, parents and professionals, assess for risk and urgency to accurately prioritise the young person on our waiting list or make an urgent referral to statutory services if appropriate.

At the start of the financial year, we began to record more in-depth information regarding the nature of and potential trends in this presented risk, to ensure that as a service we are best meeting the needs of children and young people.

This additional record of clinical and safeguarding risk also highlighted a significant increase in children and young people presenting with disordered eating and the need for increased collaboration and partnership working with NHS Brownhills Eating Disorders Service.

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Our Head of Safeguarding and Allocations also regularly consults with CAMHS with whom we have a clear referral pathway to ensure that the most appropriate service is offered to children and young people. This partnership is critical to both services, given the increase in thoughts around suicide, suicide plans and self-harm, and for identifying when further, specialist support is necessary.

We have also developed robust pathways and regularly consult with colleagues from Social Care, the NHS Crisis Team, Young Gloucestershire, InfoBuzz, GRASAC, and many other local voluntary and statutory agencies to ensure young people receive the most appropriate support to meet their needs. Over the past 12 months, we also reviewed our allocation process in conjunction with our counsellors to create a pilot scheme aimed at reducing travelling times for counsellors between venues and tailored to meet the demands unique to each area. Due to its success, we are now rolling out this new process across all areas in Gloucestershire.

'It's reassuring to know that when you discover that a young person may be at risk, there is a team that can offer advice and support to ensure everything possible is considered in order to keep that young person safe. This is both, valued and appreciated.' Jon, TIC+ Peri Counsellor

HOW WE HELP - PARENTS & CARERS

PARENT SUPPORT & ADVICE LINE (PSAL)

The TIC+ Parent Support Advice Line (PSAL) continues to support parents and carers with children and young people aged from 0-25 years. It helps them to know they are not alone on their parenting journey, especially at difficult times.

PSAL advisers supported 306 parents and carers, in a total of 342 sessions, each lasting on average 43 minutes.

Of those that contacted the service 96 % were parents and the remaining 4 % were carers. More females contacted the service (86%), but 14% of contacts were males. Recommendations mainly came from GPs, schools/colleges and friends.

Feedback is very positive, with 98 % of those asked indicating that the session helped.

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‘The counsellor listened to me and also made me feel that we were doing what we can to help our daughter, which was really nice to hear as I’ve felt so unable to help. It made me feel that our daughter can get some help and someone to talk to.’

PARENT SUPPORT GROUPS

TIC+ Parent Support Groups were launched at the end of February 2021 during COVID-19. Groups meet either face-to-face or via Zoom, in line with periods of lockdown and restrictions on social gathering. Since the lifting of lockdown, participants have shown a distinct preference for sessions via Zoom over face-to-face delivery.

Groups offer parents and carers an opportunity to discuss and share concerns regarding their child’s mental health and well-being. They provide a safe, confidential, and friendly environment where parents and carers can share, learn and support each other. Subjects covered include; brain and identity development during adolescence, anxiety, self-harm, depression, and suicidal tendencies. The workshops last six weeks and help parents and carers better understand their child’s distress and discover effective strategies to improve resilience. The peer support network can remain long after the course has finished.

In 2021-22, more than 200 parents and carers have attended workshops:

----- Start of picture text -----
"Has the group helped your family with
their difficulties?"
A little
12% Yes, totally
21%
Yes, a medium
amount
15%
Yes, a lot
52%
----- End of picture text -----

Figure 6 – Positive impact of Parent Support Groups on families of participants

“…An incredibly useful course that’s helping me change my approach with my children…I think we are happier and relate better because of trying some of the things.” – Parent

HOW WE WORK IN PARTNERSHIP

Young Minds Matter (YMM)

TIC+ works collaboratively with the ‘Trailblazer’ project in Gloucestershire with Mental Health Support Teams (MHSTs) well established within 75 schools across Gloucestershire. The teams include Educational Mental Health Practitioners from NHS Gloucestershire Health and Care Trust Young

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Minds Matter (YMM), Children & Young People Counsellors from TIC+, and other partners from across the county.

As part of this team, TIC+ counsellors are able to provide children and young people with counselling when it is identified as the most appropriate form of support.

TIC+ has worked collaboratively within this team, becoming part of a multi-agency weekly triage meeting ensuring all professionals are working in the best interest of the young people in their care. The feedback from young people has shown 100 % of those who responded said the counselling helped:

“I felt really listened too and whenever i felt like there was no hope or resolution to something, my counsellor always had good ways to help which always worked and made me feel better”.

Support for young people who have experienced Sexual Violence and Domestic Abuse

In July 2021 we began to ask the question of all young people requesting counselling if they had ever experienced sexual violence or domestic abuse. Sadly, since this time, 12% of young people who answered the question disclosed they have been sexually abused and 25% had experienced domestic abuse.

Funding received from the Office of the Police Crime Commissioner (OPCC), the Ministry of Justice and NHS Gloucestershire has enabled us to see approximately 151 children and young people experiencing sexual and domestic abuse. 95 % of the young people we saw through this funding said that counselling helped.

“the counselling focussed on what I needed help with, and I definitely saw an improvement.”

“…a weight was lifted off my shoulders, not so alone.”

Gloucestershire Sexual Violence Partnership Board

TIC+ is a member of the Gloucestershire Sexual Violence Partnership Board which meets quarterly to deliver against a specific sexual violence strategy and to raise the profile of sexual violence in Gloucestershire. Sitting alongside the OPCC and the main service providers Gloucestershire Rape and Sexual Assault Centre (GRASAC) and Sexual Assault Referral Centre (SARC), TIC+ provides counselling specifically for children and young people.

Service providers meet regularly to share information and support each other to provide a joined-up service throughout Gloucestershire.

Young People’s Voices Group (YPVG)

We regularly consult with our YPVG to ensure our services and external communications are fit for purpose and are understood by, and appeal to, those we seek to help and support. The group is comprised of young people of varying ages within our range, located across Gloucestershire, who meet via Zoom. We have consulted with them on numerous subjects, including seeking their ideas as to how we might reduce the waiting times/list to enable more young people to access support. We presented them with some of our challenges and sought their feedback on how to think ‘outside the box’, reduce the number of cancellations and ‘Did not Attend’ clients, and they helped us to coproduce our new Assess-Agree-Review model. They also provided valuable feedback on our communications and literature to ensure we were striking the right note for our intended audiences.

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“I think that the use of a group for Young People to give their ideas on the charity was so obvious how useful this was and that other charities and even schools should use this if they are trying to design something for the younger generation – to have them involved is so crucial to getting it right and relevant to what they need. I liked that it was a smaller group and not just around one school, because it enabled me to feel free to comment and make suggestions without worrying about it impacting on friends. ” YPVG member

HOW WE HELP – OUR STAFF AND THE WORKFORCE

Recruiting and retaining staff during 2021-22 has presented challenges. Our teams have worked incredibly hard throughout the COVID pandemic, responding to schools closing and reopening at short notice. Our operations and counselling teams rose to the challenge, switching from face-to-face to remote working via phone, video and text chat to meet the needs of young people.

When schools returned to normal, it became clear that the levels of anxiety and risk in young people’s mental health had increased, making higher demands on our teams to manage the risks with young people and the required administrative processes.

In September 2021, we consulted with staff through our Staff Advisory Engagement Group (SAGE) meetings to identify the best way forward to meet the demands of the increasing levels of needs in young people, and the lengthening waiting list. We listened and responded bringing in new ways of working with the Assess-Agree-Review model. We tightened up the did not attend (DNA) and cancellation of sessions policy and increased the pay associated with administration for all peripatetic staff.

We consulted staff further in January 2022, and overall, staff feel valued and supported by TIC+ but, where needed, we have listened and implemented change, actively working to improve conditions of employment over the past 12 months as follows:

In order to work for TIC+, staff are also required to complete training qualifying them to work with children and young people meeting the British Association of Counselling and Psychotherapy core competencies. TIC+ supports staff in their learning, offering our valuable specialist training with a 50% discount for staff willing to complete additional clinical placement hours. We provide the course free of charge to staff willing to commit to working with us for three years. Twelve of the recently recruited staff chose this option, ensuring they will remain employed with us for the following three years. These training opportunities will ensure clinical staff are expertly trained to work with children and young people and to become part of an excellent, committed, skilled workforce of the future.

TRAINING

The TIC+ Training department has seen significant growth in the year 2021-22, driven both by our investment in our staff and the need to ensure TIC+ has a sustainable workforce of suitably qualified counsellors. Counsellors are trained in the modality that we advocate at TIC+ which is a tried and tested, evidence-based model and meets the British Association for Counselling and Psychotherapy (BACP) competences for working with children and young people.

In 2021-22 we provided two Level 5 Certificate (non-regulated) courses – training 40 counsellors in total via face-to-face and Zoom. Students were drawn from across England and Wales.

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The growth strategy has centred on being able to offer a full suite of regulated courses enabling students to become qualified counsellors able to work with both adults and children and young people. With five years of previous experience delivering Level 5 courses, we have built an excellent reputation and audience on which we can build further.

During 2021-22 we achieved accreditation from the Counselling and Psychotherapy Central Awarding Body (CPCAB) to deliver the following courses starting in September 2022:

“I am finding the content very relevant and inspiring. A really beneficial course supporting me to trust in myself when working with young people”.

EMPLOYEE EXCELLENCE & ENGAGEMENT PROGRAMME

We want TIC+ to be the best it can possibly be; for those who look to us for support, for those who commission and support us and, crucially, for those who join us as employees or volunteers. This is why over the next two years, we are investing in our Employee Excellence & Engagement Programme as part of our journey to achieving excellence for our staff.

This initial stage of the programme will look at two key aspects:

The Employee Excellence & Engagement Programme represents a significant investment for TIC+ in terms of finance and capacity. The work on both these projects will commence in early May 2021 and we anticipate that each project will have a lifespan of 18 months to two years. Our progress will be reported on in our next annual report.

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HOW WE SEE THE FUTURE

New Service Developments

One of our TIC+ values is to ‘keep moving forward’ and this is evident in the new services and programs that we have been developing over 2021-22. Two new services will be ready to launch in the autumn of 2022; InTER-ACT and TEDS, which will benefit young people in Gloucestershire. In addition, our Assistant Psychologist programme, launched in September 2021, will expand to reflect the added value our initial programme has brought to the charity.

InTER-ACT stands for In-Group Training in Emotional Resilience with ACT and consists of three, hour-long workshops, based on the principles of Acceptance and Commitment Therapy (ACT). The programme was developed by Clinical Psychologists to help young people:

We will carefully evaluate the programme using qualitative and quantitative feedback from young people.

TEDS (TIC+ Eating Difficulties Service) TIC+ has recently received additional NHS investment to increase the support for children, young people and young adults with eating difficulties. The TEDS team is made up of specialist counsellors who will be working in close partnership with the NHS Specialist Eating Disorder Service.

We are looking forward to co-constructing this service alongside young people and their families over the next 12 months, including a focus on research and contribution to the evidence base.

The Assistant Psychologist Programme was launched in August 2021 to support psychology graduates interested in gaining clinical experience in preparation for further training. We have worked alongside two fantastic individuals over the past year who have been involved in a range of activities and received regular supervision from a clinical psychologist Their feedback highlights the richness of their experience throughout their time at TIC+. We are excited to continue this programme into 2022, where we have two new graduates who will both be working full-time alongside the clinical team.

Other new developments

TIC+ LIVE IMPACT DASHBOARD

In common with many other mental health services, we are facing an unprecedented demand for access to counselling services, coupled with an increase in the complexity of the issues we are seeing in young people

As a mental health charity working with children, parents and professionals, we think it is important to increase understanding of the issues facing children and young people who are struggling with their mental health. We think it is vital that other mental health professionals, commissioners and funders of mental health services have access to clear accessible and transparent data to help inform their decision-making.

Until now, live data in mental health has been difficult to access and, due to its complexity, can often be dated and hard to understand. As an organisation, TIC+ has long been known for the quality, depth and accuracy of our reporting and we wanted to share this with a wider audience. We know that when people become involved with a charity, they aren’t just giving time, money or donations; they also give a little piece of themselves. As such, they are entitled to know exactly how the charity is spending the money and if this is legitimately representing its beneficiaries.

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Throughout the year we have been working towards the launch of our Live Impact Dashboard in April 2022, which will give up-to-date figures and information on our services and show the impact we are having on the lives of the children and young people who access our services. The dashboard will sit on our website and is freely accessible to anyone who wants to view it.

Figure 7 - Sample slide from the Live Impact Dashboard

We believe TIC+ will be the first mental health charity in the UK to produce a dashboard of live data, reflecting the true picture of the mental health needs of the children and young people we work with.

This is especially vital right now as we come out of COVID and are beginning to see the lasting effect this has had on children and young people. The dashboard uses fully anonymised data from our own service user database and shows real-time information on issues, demographics, trends and, importantly, the impact that early intervention can achieve.

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HOW WE RAISE OUR FUNDS

TIC+ receives funding from three main sources:

This year, our income has grown again with increased funding from NHS Gloucestershire, accounting for 67.67% of the year’s income. Income from contracts accounted for 13%. The Fundraising Team worked hard to achieve an income of £270,118 despite the ongoing challenges of fundraising during the pandemic. We are very grateful to all those who supported us and would like to acknowledge their contribution towards enabling us to continue to see our clients despite the ups and downs of another tumultuous year.

Fundraising stories

From Land’s End to John O’Groats, literally, and up three Peaks and down again, we have enjoyed some amazing and awe-inspiring support from our creative and heroic fundraisers. With the opportunity at times for mass participation events, we were fortunate to secure a race place in the London Marathon for the first time. We also recruited 10 individuals/relay teams to run in the Virtual London Marathon that took place over the 24-hour period on the day of the race. Our wonderful #TeamTIC+ runners raised more than £13,000 in total towards our overall fundraising income of £270,118 in 2021-22. We also benefitted from a team of dedicated cyclists who took on the challenge of cycling between Land’s End to John O’Groats, completing it in an incredible 7 days and raising more than £20,000 for six charities close to their hearts, including TIC+.

Creative fundraising was also a feature of the year with another 24-hour event, this time a Readathon when members of The Cotswold Players read plays, passages from favourite books and poetry throughout the day and night. Incredibly they raised more than £3,200 . With plant sales, Christmas fairs and so many other activities, we never cease to be amazed by the innovative ways our fundraising supporters find to help.

Trust and Foundation income also continued to perform well despite reduced emergency funding opportunities, raising £211,721 from several funders. The Fundraising Team rose to the challenge of securing funding for our new pilot One At A Time Counselling model, securing the full amount to run the pilot, the add-on supporting workshop series and sufficient funds to extend this pilot into 2022-23.

Our Fundraising Promise

TIC+ is registered with the Fundraising Regulator, the independent body which sets and maintains the standards for charitable fundraising in England, Wales, and Northern Ireland.

We are committed to the Fundraising Promise, which outlines the commitment made to donors and the public by organisations who register with the Fundraising Regulator. This includes treating donors and the public with respect, fairness, honesty, and clarity in our fundraising activities. We will keep our fundraising practices under review and we will work with others to improve practice across the charity sector. A copy of our Fundraising Promise can be found on our website www.ticplus.org.uk.

The standards for fundraising are set out in the Code of Fundraising Practice. As an organisation, TIC+ adheres to these standards. TIC+ does not currently work with or sub-contract to any professional fundraisers or commercial participators with respect to fundraising; if we make the decision to do this in the future, it will be a requirement that they are also registered with the Fundraising Regulator and subscribe to the standards of Fundraising as laid out in the Code of Fundraising Practice.

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We support and help all those who choose to fundraise for TIC+ by providing them with a fundraising pack which lays out clearly our fundraising standards, advice about permissions they may need (e.g. street collection licences) and how funds can be paid to us in a way that is transparent and easy to show to those who have contributed. We continue to provide guidance and support to each and every one of our fundraising stars.

We are also thankful to every organisation and individual who supports us financially in the work we do. We would also like to take this opportunity to thank all the staff and volunteers for their care, compassion and dedication to the work of TIC+.

The generous support of our funders and donors, and the significant funding we have received from NHS Gloucestershire enables us to continue to help every child and young person referred or referring into us for counselling free of charge.

OUR SUPPORTERS

With thanks to the organisations, companies and churches who supported our work during 2021-22 including:

Amazon Europe BASF Metals Recycling Ltd
Bernays Charitable Trust Beton Services Limited
Bream Church Charities Aid Foundation (CAF)
Cheltenham College Chipping Campden School
Clearwell Caves COOP Communities Fund
Diocese of Gloucester Life Fund Ecclesiastical
Forest New Life Church Forest of Dean District Council
Gloucestershire Community Foundation God First Church Cheltenham
Gorsley Baptist Church Green Square Community Foundation
Hartpury University & College Hickton Group
High Sherriff of Gloucester Herefordshire Community Foundation
The Julia & Hans Rausing Trust Labels Shopping
Langtree Trust Little Lives UK
Ministry of Justice (via Office of Police and Crime Commissioner)
Newby Trust One Stop Shop
Off Grid Coffee Office of Police and Crime Commissioner
Property Hub, Ross on Wye Ribston Hall High School
Robert Hall Business Equipment Ltd St James’s Place Charitable Foundation
The Cotswold Challenge Sophie’s Memory Fundraising
Saint Andrew’s Church, Churchdown Severn Valley Youth League
Sylvanus Lysons Teri Chance Fundraising Fashion Shows
Tesco Bags of Help Vantage Point Business Village
Xite Energy Ltd Zurich Community Trust

Additional thanks, as always, go to Vantage Point Business Village for their ongoing support.

To all our supporters, individual fundraisers, challenge takers, donors, grant providers, staff and volunteers – thank you! We couldn’t do what we do without you and everyone who contributes to the work of TIC+.

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ORGANISATIONAL CONTEXT & FINANCIAL REVIEW

The COVID pandemic is still having a major effect on children and young people and is one of the recurring themes in counselling sessions, highlighting the need for our services more than ever. The Trustees are committed to setting TIC+ on a path to reach a much larger number of young people in need, including potentially beyond the geographic areas we normally serve.

To achieve this, we have strengthened both our staff and infrastructure capabilities; this has meant enhancing our senior management team with additional skills and capacity as well as scoping future digital innovations to bring value to our wider workforce. Our trustee board has also grown, strengthening its knowledge and skills base.

We have enhanced our governance and oversight, with the creation of two new working groups:

Economically, at the time of writing, the entire country faces challenges to which we, as a charity, are not immune, brought about by multiple factors including the war in Ukraine and the political instability in the UK and resultant turmoil in the markets.

Delays in delivering some of our fixed cost contracts, due to COVID, means that our full cost recovery model is out of step with current costs, especially given current inflationary pressures, but we feel that this will not cause any material financial loss to the charity. Our major funder is aware of this issue and is working with us to find a mechanism to realign our contracts.

Deferred contractual income and restating of accounts:

The trustees took a decision, based on advice from external auditors, that our NHS contractual income should be recognised at point of delivery, not point of invoicing. This means that when we deliver a session of counselling to a child, or one of our other services, we then ‘draw down’ the income rather than recognise it in advance. To ensure that funders, donors and the general public can make an accurate comparison we have restated our accounts from last year to ensure they were treated in the same way. This means some of our figures have changed from what you may have seen last year. We are confident that this restatement of accounts gives a clearer picture of our inyear performance and will greatly assist the charity in monitoring future contracts.

Income

Once again TIC+ has seen an increase in funds over the previous period, rising from £1,436,010 (restated) in the year ended 31 March 2021 to £1,780,930 in the year ended 31 March 2022.

This continues to reflect our reputation as a leading provider of mental health support to young people in Gloucestershire and beyond, through the hard work and professionalism of all staff in meeting the challenge of unprecedented levels of demand. It also reflects the growing demand for our training services and the high regard in which the courses are held, with requests for training coming from across the UK.

Service Level Agreements provided a combined income of £229,047 for the year ended 31 March 2022 rising from £203,298 for the year ended 31 March 2021.

We had an immensely successful year last year with donations and grants, reflecting the wide amount

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of support available for COVID and COVID recovery. Like many other charities, this year has been more challenging in fundraising and so we have seen a slight decrease in our income from donations. This year our total donations amounted to £201,237 . We are so grateful to everyone who has contributed to us.

The sources of our income can be summarised as follows:

----- Start of picture text -----
Split of income 2021/22
Public Sector Contracts 67.7%
Service Level Agreements 12.9%
Other grants 8.1%
Training 4.0%
Public Sector Grants 3.8%
Donations - Other 2.6%
Other 0.7%
Regular Donations 0.3%
----- End of picture text -----

Expenditure

Expenditure for the financial year ended 31 March 2022 totalled £1,652,327, compared to £1,316,258 for the year ended 31 March 2021.

This uplift in expenditure reflects our growing staff base, additional facilities at our Head Offices as well as our investment in our IT strategy to support growth. In the last year, we have moved some of our team from our previous offices at Corinium House to Eastgate House in the centre of Gloucester; this move has allowed us space to deliver our anonymous helplines, accredited counsellor training, and service delivery for specific groups all in one space. Great care has been taken to make the space bright and welcoming, with designated rooms for each purpose making allowing safe and confidential spaces for counselling. The location of Eastgate Houses makes it particularly easy to access for our clients and students and our team has also benefited from the collaboration the space allows.

We continue to invest in our clinical staff with CPD training, clinical and pastoral supervision and support and peer groups and were able to make a well-deserved pay award to all staff to reflect the ‘above and beyond’ attitude so evident in each and every staff member. As we look ahead, we will likely want to support our staff further as the ‘cost of living’ crisis impacts all of our lives. These measures may include one-off payments as well as pay awards to try to mitigate where we can the impact, whilst being mindful of our responsibility to steward our funds wisely.

Summary

Our income and expenditure over the last two financial years can be summarised as follows:

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As at 31 March 2022, we achieved net income of £128,603 . This, in addition to £773,088 (restated) brought forward from the previous year, gave us an overall balance of £901,691 . The split of funds can be seen below:

----- Start of picture text -----
Income and Expenditure
1/4/20 - 31/3/22
£2,000,000 1.781k
£1,800,000 1.652k
£1,600,000 1.436k
1.316k
£1,400,000
£1,200,000
£1,000,000
£800,000
£600,000
£400,000
£200,000
£-
2020/21 2021/22
Income Expenditure
----- End of picture text -----

Fund Type £
Unrestricted 250,648
Designated 583,096
Restricted 67,947
Total 901,691

Reserves Policy

TIC+ is required to consider what level of reserves it is appropriate to hold to demonstrate appropriate financial management, stewardship and sustainability, in fulfilling its charitable public benefit going forward.

The operational business plan and associated risk management assessments embedded within the Charity inform the basis for which reserves are required for specific business purposes. By nature, the funding of more strategic projects which look beyond the annual budget requires a more strategic funding base. Therefore, the Charity aims to hold sufficient reserves to ensure that these business objectives are fully funded without adversely impacting the Charity’s financial stability.

At any given time, the ‘reserves’ held by TIC+ for accounting purposes are allocated either to the General operating fund or funds that have been designated by the Trustees.

All designated funds are subject to a full business plan, with a clear anticipated timetable for when such funds will be required to be drawdown. This is essential to ensure that the Charities’ Cashflow and investments are correctly managed and liquidity is maintained. The designation of funds can be amended as approved by the Board of Trustees to ensure that the appropriate levels of funds continue to be held in meeting the latest business priorities.

The level of funds held as general funds or as designated funds will fluctuate over time, but the Charity aims to hold such reserves within a range of 25% to 35% of the Charity’s annual income. For

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2021-22 the Charity’s income amounted to £1,780,930 so a reserves target of £445,233 to £623,326 would ordinarily be acceptable within the current policy.

At the end of the 2021-22 financial year, the actual level of reserves was £833,744 . These funds are split as follows:

----- Start of picture text -----
Unrestricted funds
£63,558 £20,000
£250,648 £315,000
£116,000 £68,538
£- £200,000 £400,000 £600,000 £800,000
General fund Contingency fund
Redundancy fund Digital excellence framework
Pay/salary review Staff subsidies
----- End of picture text -----

The trustees acknowledge that the current level of £833,744 is considerably higher than the target level. Money has been set aside to enable TIC+ to become more resilient in terms of both IT infrastructure and staff sustainability. For this reason, £204,538 has been set aside in the following Designated funds and the Trustees anticipate that this will all be utilised by 31 December 2023.

Digital Excellence Framework

Part of the TIC+ Employee Excellence & Engagement Programme, this new cloud-based client record system will improve service delivery and allow our clinical staff to digitally update records in real-time; this will improve safeguarding and governance as well as better work/life balance for our team. It is anticipated that we will have gone live by September 2023.

Staff Training Subsidies

TIC+ is committed to developing a sustainable workforce that benefits wider society. Training to be a counsellor can take many years and be expensive, so can exclude many people from this profession, particularly those from disadvantaged backgrounds. The TIC+ training subsidy offers free/subsidised training for qualifying students at levels 2, 3, 4 and 5 of CPCABaccredited training. This money has already been designated to specific students who will be starting courses in the academic year 2022-23.

Pay / Salary Review:

A key element of the TIC+ Employee Excellence & Engagement Programme, this independent review will work with staff and stakeholders to look at pay and non-pay elements of reward at TIC+. The findings will be used to help shape our reward strategy going forward. Further reviews are planned to look at career development, diversity in recruitment and organisational structure. The money currently set aside for the pay benchmarking will be utilised by 31 March 2023.

If we take these amounts out of the overall level of reserves we have a balance of £629,206 , which lies within our target range for general reserves. The designated portion of this, £378,558 , has been identified as follows:

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Redundancy Fund

Each year the trustees review their Redundancy policy and set aside an agreed amount to mitigate against the possibility that the NHS no longer commissions our services and that we would have to reduce our workforce accordingly.

Contingency Fund

This fund is to mitigate any costs arising in the event of any loss of contract, or other unforeseen events. It has been set at two months’ salary plus commensurate overheads.

Financial management

We continue to review our financial and operational systems and controls to further strengthen effective and efficient working; being able to provide accurate management reporting which will enhance both operational and strategic decision-making processes throughout the Charity. Since our last report, we have changed our accounting software which has enabled greater clarity and oversight of the finances by the board. In-depth reporting and analysis are produced by the Head of Finance for each board meeting, ensuring every trustee has real-time information to understand the charity’s current financial position.

The financial software has a greater ability to provide budget holders with a timely breakdown of their department’s finances. Looking ahead we will increase training for non-financial managers to aid them in managing their budgets.

In addition to this, the Finance & Digital subcommittee identified investment as a risk; the charity’s money was in accounts with a single provider, limiting the protection of cash assets through the Financial Services Compensation Scheme (FSCS). This risk has now been mitigated by investing our cash through a multi-provider platform (Flagstone) and our funds are now spread across multiple accounts with each account guaranteed under the FSCS.

The relationship between the Finance & Digital subcommittee and Finance leads has been strengthened through collaborative working and as a result, better information and decision-making has flowed. Our client database and accounting procedures allow us to track funds through their life cycle budget code, beneficiary and even down to session outcome, giving funders confidence that their grants are being spent in line with any restrictions or special conditions that they may have requested.

Working with this data and reporting, the Finance & Digital subcommittee is increasingly better informed to enable budgetary and strategic financial decisions to be taken.

Under our new Head of Finance, greater controls are in place around areas such as anti-fraud, segregation of duties, internal payments and purchase requests.

We submit our accounts and Annual Reports to the Charity Commission and Companies House and continue to comply with all their guidelines and accounting regulation and reporting requirements. We have robust procedures in place to prevent fraud and all funds are allocated for the purpose for which they are given.

TIC+ does not operate a defined benefit pension scheme, nor hold any investments bar liquid capital. This means we are not affected by any short-term drop in values of plan or shares. The trustees are aware that current assets are all held in cash; given current inflationary pressures and market conditions, we have recognised that a broader investment policy should be investigated and implemented within the next financial year.

There are no material uncertainties about the charity’s ability to continue as a going concern, although as a board we look to wider global events and recognise there may be some impact on the charity’s operations, which may in turn impact our reserves in the coming months and years. The charity has sufficient reserves to be able to meet these current known, challenges.

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STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

The charity is controlled by its governing document, the company's Memorandum and Articles of Association, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006. Incorporated in Cardiff on the 1 August 1994 and registered as a charity on 21 March 1995. In the event of the company being wound up, members are required to contribute an amount not exceeding £1.

The board is reviewing the current Articles to identify where they may need updating to reflect changes in Companies and Charities Law as well as any membership or governance changes that have been highlighted by the control measures and events of the last year (the ability for digital meetings for example). This is likely to be a lengthy process and is unlikely to be concluded before the end of 2023, when the new changes will be proposed to members.

Recruitment and appointment of new trustees

The directors of the company are also charity trustees for the purposes of charity law. TIC+ is led by the Board of Trustees which oversee and monitor the governance and work of the charity. Under the requirements of the Memorandum and Articles of Association, the Trustees are elected to serve for a period of three years after which they must be re-elected at the next Annual General Meeting.

Any trustees co-opted during the year must stand for election at the next AGM following their cooption. TIC+ operates an open recruitment process and the constitution allows any of our members to nominate candidates for trusteeship at the AGM. To date all newly elected trustees have been able to spend time prior to election meeting with senior staff, visiting one or two trustees’ meetings to learn more about the work and the role of trustees. We believe this provides invaluable training for the role.

Supported by the appointment in October 2020 of our new Chair we believe that the current board of trustees provides strong leadership to the charity but recognise that a diverse and highly skilled board of trustees is essential if the charity is to be effective in achieving its objects. Therefore, we continue to actively recruit trustees and have dedicated considerable time and thought to the ‘on boarding’ of potential and new trustees to ensure a thorough understanding of not only the charity, but also all legal and statutory obligations. We are actively seeking to improve the diversity of our board by taking active measures to become more representative of our service users.

All the trustees give their time voluntarily and received no benefits from the charity. Any expenses reclaimed from the charity are set out in the accounts.

The Trustees are responsible for setting the overall direction of the charity and they hold at least 6 trustees’ meetings a year. A cycle of sub-committees offers assurance to the board.

These are:

Digital & Finance (including risk) Quality & Service Delivery Audit & Financial Assurance Reward & Remuneration

As our board and resources grow, we will look to increase our support and governance of TIC+ through sub-committees that can provide assurance to the board, allowing these meetings to be held quarterly. The board has a standing agenda that includes key items of governance including matters such as safeguarding, financial reporting and Health and Safety. There are clear escalation policies in place and staff, executive and board are aware and adhere to statutory and best practice reporting compliance.

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TEENS IN CRISIS TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2022

The board has an aspiration to be able to fully adopt and integrate the Charity Governance Code across the governance of the organisation. Much of the forward planning for 2022/23 is focused around working with the code and its application for, and in, TIC+.

Management

The oversight of the day-to-day work and management of TIC+ is delegated to a senior executive team, consisting of the Director of Clinical Services, the Director of Operations and trustee representation.

Figure 8 - The TIC+ Organogram

This team deliver the work approved by the trustees as well as bringing to the attention of the trustees any matters they need to be addressing. Department Teams meet regularly under the leadership of the Senior Leadership Team (SLT) and take responsibility for TIC+ day-to-day operations and service delivery.

The Clinical Governance Group (CGG) meet at regular, set, periods throughout the year to review any safeguarding issues, policies and best practice. This group is comprised of internal and external advisors whose objective role is to provide oversight and accountability for the practitioners and clinical team leaders and management. The group also help develop and review new policy for the organisation that has a service delivery or clinical implication. The CGG Minutes and any recommendations are fed back to the board.

There are clear terms of reference for the SLT in relation to its accountability to the Trustees. The SLT has been enhanced through the appointment of a Head of Finance, Head of Fundraising &

31

TEENS IN CRISIS TRUSTEES’ ANNUAL REPORT YEAR ENDED 31 MARCH 2022

Communications, Administration Coordinator, Head of Clinical Operations, Head of Training, Head of Safeguarding and Allocations, and Clinical and Research Lead.

It is important that staff also have the opportunity to have their voice represented in key decisions that affect them or their work. Over the last year, the SLT has established a Staff Advisory and Engagement Group (SAGE) which meets quarterly; open to all staff with the agenda published in advance, it is an open forum where staff can also raise their own queries either in person or through the Freedom to Speak up guardian (see below). As a result of the SAGE meetings, various projects have been implemented or benefits enhanced. An example of this is an increase in mileage allowance to reflect rising fuel costs.

Our principle risks and uncertainties

During 2021-22, the charity continued a full review of its approach to risk management, based on guidance available from the Institute of Risk Management. Training was undertaken by key trustees with a lead on risk as well as members of the executive team, SLT and operational staff. This training was undertaken as part of a wider exercise to improve risk management processes and raise the profile of risk management operationally within TIC+.

The Board of Trustees and members of the SLT have worked together to identify key areas of strategic risk and these can be broadly categorised as follows:

The Board has also approved and is monitoring delivery against a risk management development plan that will continue to strengthen our approach and further devolve understanding, identification and management of risks within the organisation.

The charity encourages everyone within the organisation to report any situation for which they have a concern and we operate an easy-to-access public complaints procedure should anyone wish to raise any concerns or matters about our work. This has recently been redesigned and streamlined to make it quicker and easier for people to get resolution. Our complaints policy is on our website and all staff are given a copy at induction. Young people and parents are signposted to the policy as part of the information they are sent before they start counselling as part of the ‘About Counselling’ information.

The charity has robust policies and procedures in place for all areas of the charity’s operations including, safeguarding, counselling standards and practice, clinical supervision and training, finance, fundraising and data protection. We also have a Freedom to Speak up Guardian to whom staff have free access. Whistleblowing numbers and sites are published within our complaints policy (internal and external) so that all staff are aware of how they can raise concerns.

Insurance levels are maintained at an appropriate level, commensurate with service delivery, staffing levels and all other considerations and are reviewed annually. The cover and policy itself is retendered every three years to ensure best market value and cover.

32

TEENS IN CRISIS TRUSTEES, ANNUAL REPORT YEAR ENDED 31 MARCH 2022 Statement of Trustsos, Rosponslbllltl•$ The Trustees Ivtho are also directors of Teens in Crisis for the purposes of company lawl are responsible for preparing the Trustees. Annual Report and the financial statements in accordance with ap￿1¢ab]e law and United Klngdom accwnting slandards {United Kingdom Generally Accgpt8d Accounting Practic81. Company law requires the Iruslees to prepare financial statements for each financbal year. vthich give true and fair view of the state of affairs of the charilable company and of the incoming resources and application of resources. induding the income and expenditure, of the charitable company for the year. In preparing these financial $latements. the Twste$s are required lo.. select 5uitsble accounting poliaes and Ihen apply them 0￿$1Sten￿￿, observe the methods and pri￿1p10$ in the Charities SORP 2015 IFRS1021- make judgments and estimates thal are reasonable and prudent., state whether applicable Uniled Kingdom accounting stsndards have been followed. sublèct lo any malertal departures di5dosed and explained in the financial statements., and prepare the financial slalements on the going concern basis unless It Ls Inapproprfate lo presume Ihal the charitabl& company wll continue in operation. The Iruslees #re reS￿n51b1¢ for keeplng adequate accwntlng records that dlsclose ￿￿th reasonable accuracy al any tlme the financial position of the charitable company and to enable them to ensure that the flnanclal ststemen15 comply with the Companies Act 2006. Th8y are also r8sponslble for safgguardin9 th& assets ol tho charitable company and henca for taking reasonable sleps for the prov8nts.on ond detectknn of fraud and othar lffegulariiies. In so far as the trustees ore avrdre.. There Is no relevant audh Inlomiallon of vthlch thè charllable companys audltors are unaware., and The Iruslees have taken all steps that they ought lo have laken to make themselves awaro of any relevant audit Infomiauon and lo establish Ihal the audttors are aware of that information. Thls report has been pr8par8d In a￿dan￿ tthth the Spec￿ promsiorts of Part 15 of thè Companles A¢1 2006 relating lo srnall cornpanles. Signed by order of the Board of Trustees: Nigel Gabb Trusloe

TEENS IN CRISIS REFERENCE & ADMINISTRATIVE INFORMATION YEAR ENDED 31 MARCH 2022

Registered Company number 02954230 (England and Wales)

Registered Charity number 1045429

Registered office

Office 73 Building 8 Vantage Point Business Village Mitcheldean Gloucestershire GL17 0DD

Trustees

N C Gabb Local Government Officer D McShee Student Mental Health Nurse (resigned October 2022) J M Newton Non-Executive Director NHS P Cresswell Associate Director NHS R J Blagden University of Gloucestershire, Director of Libraries, Technology and Information J Hubbard Civil Servant R E Frett Business & Development Manager J M Daines Leadership & Education Consultant C Anderton Communication Manager, Gloucestershire Constabulary ( appointed July 2021 )

Auditors

Burton Sweet Limited The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1UR

Bankers

Lloyds Bank 8 High Town Hereford HR1 2AE

Senior Management Team

Judith Bell Claire Power-Browne Sue Cook Andrew Downing Carolyn Roulstone Sophie Slingerland Julie Taylor Jo Tyler Dr Chloe Constable

Director of Clinical Services Director of Operations Head of Training Head of Finance Head of Fundraising & Communications Referral Team Supervisor ( from 1st May 2022) Head of Clinical Operations Head of Safeguarding and Allocations Clinical Advisor and Research Lead

34

TEENS IN CRISIS INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF TEENS IN CRISIS YEAR ENDED 31 MARCH 2022

Opinion

We have audited the financial statements of Teens in Crisis (the “Charity”) for the year ended 31 March 2022 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

This report is made solely to the Charity’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Charity’s members those matters we are required to state in them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

In our opinion, the financial statements:

Basis for opinion

We conducted out audit in accordance with international Standards in Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

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TEENS IN CRISIS INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF TEENS IN CRISIS YEAR ENDED 31 MARCH 2022

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and out auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If based, on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report the fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using

36

TEENS IN CRISIS INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF TEENS IN CRISIS YEAR ENDED 31 MARCH 2022

the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

We assessed the susceptibility of the charity’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we:

37

TEENS IN CRISIS INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF TEENS IN CRISIS YEAR ENDED 31 MARCH 2022

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of noncompliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at www.frc.org.uk/apb/scope/private.cfm This description forms part of our auditor’s report.

Ed Marsh BSc (Hons) FCA DChA (Senior Statutory Auditor)

For and on behalf of Burton Sweet Limited Statutory Auditor The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1UR

Date: ………………………….

38

TEENS IN CRISIS STATEMENT OF FINANCIAL ACTIVITIES IlNCORPORATrNG INCOME AND EXPENDITURE ACCOUNT) YEAR ENDED 31 MARCH 2022 Unrestricted Restricted Funds Funds Total Funds Total Funds 2022 2021 Note Income from: (Restated) 254,406 1,181,000 248 356 Donations and legaaes Chantable activities Other trading activibes Investm&nts 58.396 1.247.053 142.841 332,213 201,237 1,579,266 48 379 379 Total Income 1.305.876 475.054 1,780.930 1,436,010 Expèndltur• on: Raising funds Charitable activities 41.703 1.171.063 41,703 1.610.624 41.198 1,275,060 439.561 Totsl •xp&ndltur• 1.212.766 439,561 1,652,327 1,316,258 Not IncoM•ll•X￿ndI1ur•) 93.110 35,493 128,603 119.752 Transf•r¥ ￿twO¥n funds 15 37.416 137.4161 Not movement In fund 130.526 11,9231 128,603 119,752 Fund$ at $t¥rt of ￿TItsd Ir•$tst•d) 15 703.218 69,870 773,088 653,336 Funds at and ol perlod 15 833,744 67,947 901,691 773,088 The Charity has no reLwnised gains or losses other than the results for the period as set out above. AJI of Ihe activities of the charity are classed as continuing. Furlhar details on r8siat8m8nl s88 Th)t8 18. See note 9 for fund4ccount5ng comparatlve figures The notes on pages 42 to $4 fomi part of these flnanclal statements 39

TEENS IN CRISIS BALANCE SHEET AS AT 31 MARCH 2022 2022 2021 Flx•d assets {Restated Tangible assets 10 12,192 18,392 12,192 16,392 Current a$6èts Dabtors Ca¥h at bank and In trwd 11 533,095 1,335,180 359.541 983,728 1.888.275 1.343.269 Llablllues Crdltors- amounts falllng du8 ￿thIn one y8ar Not Cu￿nI a880ts 12 1978.T761 1586.5731 889,499 756,696 Total a868ts 108$ curr•nt Ilabllltlg$ 901,691 773.088 Ngt assèts 901.691 773,088 FUNDS Unrestrl¢ted funds Rfrstrlct•d funds 16 16 833.744 67,947 703.218 69.870 Totol fund# 901,691 773.088 i&IILIz£ Th￿9 financial statsments approved by the TTUSteg$ on ............................ and are slgned on ihèlr behalf by.. Nlgel Gat) TFU51ee Company registration numt¢r'. 02954230 Thè notss on pag•$ 42 to $4 form part ot these financlal 8tatomonts 40

TEENS IN CRISIS CASH FLOW STATEMENT YEAR ENDED 31 MARCH 2022 2022 2021 (Restated) 253,635 Net cash 5nflow from operatlng activitles 13 351.073 Nonwoperatlonal cash flows: Inwstlng aetlvltlès Payments ltsr tangible fixed assets Investment income 116,7941 356 379 379 116,4381 Not cash Inflowlloufflowl for th• y8ar 14 351,452 237,197 caShfl¢￿ R•strl¢tlon$ Charity law prohibits the use ol nel cash inllows on any endow￿ or olher restricted fund lo offset nel cash oulllows on any fund outside ils own objects, excepl on special aulhowity. In practice. this reslridion has not had any effect on cash flows for the period. The notes on pages 42 to 54 form part of these financial statements 41

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Accounting polieiès Accounting convention The financial statements have been prepared in accordance with the Slatemenl of Recommended Practice.. Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic ol Ireland IFRS 1021 issued in October 2019 and the Financial Reporting Stsndard applicable in the Unit8(l Kingdom and Republic of Ireland IFRS 1021 and Companie5 Act 2006 and UK Generally A￿pIed Practice as it applies from 1 January 2019. Ther8 are no material unc8rt8inties about the charity's ability to corhtinu8 as 8 going concern, despite the signifiGant uncertainty b8in9 Gau$8d by COVID-19 and th8 natsonal cost of living ¢ri$is. Whilst the Trustetrs expect there to be a significant impact on the chanty's Operat￿nS in the coming months and years, the charity has sufficient reseryes to be able lo meet these challenges. Incorne All income is in¢ludè<l in the Ststemenl of Finawal Acts"vities when the charity has $nliUement lo the income. the amount can be quantified wth ￿asOnable accuracy and receipt is probable. Oonations and legacies includes income generated from gifts. donations and legacies and grants and is included in full in the SOFA when receivable. Grants where entitlement is conditional on the delivery ol specific performance by the Charity are recognised when the Charity becomes unconditionally entitled to the grant. Investment income is included on a receivable basi5. Exp•ndltur• Expenditure is a¢¢ount•d lor on an 3￿ru¥1$ basis and has been classifièd under headings that aggregatè all cost related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with the use of resources. Support costs are allocated in lull lo the main tharitable activity of the PTOVi5ion of counselling services. Govemancè costs include thosè costs associatèd wilh mèèting lh8 constitutional and statutory réquirements of the charity and include the audit fees and costs linked the straiegic manag8m8nt of the charity. They are induded wthin support o)sls. Tanglbl• flx•d assets Depreciation is providad at the following annual ralas in ordèr to wriio off each asset ovgr its èstimatad useful life. Fixtures and equipment- 25% on cost Assets of £5,000 or more wll be capiialised. TaxatSon The charity is exempl from ¢orp%)ralion lax on tts Charitable aclivilies. Fund accountlng Unrestricted funds can be used in accordance wilh the chariiable objects at the discretion of the tDJStees. Designated funds part of unrestricte(I funds and have been identified as being for particular purposes by the Trust89s. They a￿ not restrided and Can b& transferred to general fund$ at any time 8t the discretion of the Trustèès. Restricted funds can only be used for particular restricted purpose5 Wlthin the objects of the charity. Restridions arise when specified by the donor or when funds are raised for particular rtsstricted purpose5. 42

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Accounting policies Icontinuedl 08btors Trade and other debtors are recognised al the sethement amount due after any trade discount offered. Prepay7nents are valued al Ihe amount prepaid net of any trade discounts due. Creditors Creditors and provisions are ￿CogniSed Whe￿ the chartty has a p￿sent obligation resulting from a past event that ￿11 probably result in the transfer of furKls to a third party and ihe amount due to settle the obligation can be measured or estimated reliably. Creditots are nom)alty re(x)gnised at their settlement amount after allowing lor any trade discounts due. Pension costs and other p0st￿ot1reMent benefits The charitable Gompany oper8tes a defined ¢ontribution pension scheme. Contributlons payable to the ¢haritabl8 company's ￿n$1￿ sch&me are charged to the Statement of Financial Activitl8s in the period to ich they relate. In¢om? from- Don•tion$ #nd 19gacI?8 Unre$Mctod Re$trf¢ttsd Funds Funds Totsl Funds 2022 Grants Other donations Gift aid 1.500 51.871 5,025 142,841 144.341 51,871 5,025 396 201,237 Prlor perlod comparatlv•* Unrestrlcted Funds Restrlctod Funds Total Fund 2021 Grants Other donations Gift aid 209,239 2,938 250 209.239 43,222 1,945 40.284 1.695 41,979 212,427 254,406 43

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Income from: Charitable activities Unrestricted Funds Restricted Funds Total Funds 2022 Public seclor funding Service level agreements Training and workshops Other charitable activities income 1.172,208 100,414 229,047 1,272,622 229,047 73,345 4,252 73.345 1.500 2,752 1,247.053 332,213 1,579,266 Prlor perSod comparatSws Unrestricted Funds Restrlcted Funds Total Funds 2021 (Reslatedl 827,873 (Reslatedl 886,672 203,298 5,930 80,782 4.208 110 Public sèctor funding Service level agrèèments Service delivery grants Training and workshops Other charitable a¢livilies income DBS checks 58,799 203,298 5,930 80,782 4,208 110 908,765 272,235 1,181,000 Public sector funding includes grants lotslling £1,205.17212021.. £829.9631 from NHS Gloucestershl CCG and £67.45012021'. £62,2451 from other $our¢gS. Servi¢e18vel agreèments 01 £209,38912021.. £203.2981 are principally funded by local authority funding. For mor8 information on prior year r8Statem8nt. plgasg see noté 18.

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Expenditure on- Raising funds Unrestricted Funds Restricted Funds Total Funds 2022 Fundraising costs Wages and salaries 5.478 36.225 5,478 36,225 41,703 41,703 Prior period comparatives Unres¢ricted Funds Restricted Funds Total Funds 2021 Fundraising costs Wages and salaries 1.231 39.576 391 1,622 39,576 40,807 391 41,198 Expendlture on: Charbtsble actlvltbes Support Cost8 INote 61 Direct Costs Totsl Funds 2022 Provision ol counsellin9 semces 1,165,229 445,395 1,610,624 Prlor perlod coMyr¥tl￿S Support Costs (Note 61 D5rect Cost8 Totsl Fundi 2021 Provision ol counselling seNc8s 941,418 333,642 1,275,060 45

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Support costs Total 2022 Total 2021 Wages and salaries Premises Legal and professional Office costs IT and software costs Adv6rtising and promotion Dgpr8eiation Govgman¢tr costs 267,684 60,891 16,415 18,885 53,870 12,591 4,200 10,859 238,363 16,255 11,003 10,893 45,327 1,315 403 10.083 445,395 333,642 N•t lneomèllax￿ndI1Ur•l for th• ￿rIOd This is staled after charging: Total 2022 Total 2021 Auditols remuneration - for audit services - for other swi¢8s 6,825 3,924 110 4,200 6.050 3,493 Trustee meeting expenses Oepreciation 403 8 Staff costs and numb•rs The aggregate payroll costs we￿- Tot•1 2022 Total 2021 Wages & salaries Social security costs Pension contributions 1,256,401 74,789 21,310 1,031,454 52,955 15,970 1,352,500 1,100,379 No employee received emoluments in excess of £60,000 in eith&r period. The total aggregale employmenl benefits received by key management personnel were £299,704 lor the ye8r12021.. £249,290). The average monthly number ol employees during the period was as follow8.' Total 2022 90 Total 2021 82

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Statement of Financial Adivities comparative figures Unrestricted Funds Restrlcted Funds Total 2021 Prlor year comparative IR•statèdl IR•statèdl Incomè from: Donations and legaC￿S Charitable activities Other trading income Invastmènts 41,979 908,765 248 356 212,427 272,235 254,406 1.181,000 248 356 Total income 951.348 484,662 1,436,010 Expenditurg on: Raising funds Charitable activities 40,807 840,062 391 434,998 41,198 1,275,060 Total •xp•ndltur• 880,869 435,389 1,316,258 N•t In¢om•ll•xp•ndltur•l 70.479 49,273 119,752 Tran¥f•T¥ ￿tween fvnd• 18,171 118,1711 N•t movomont In lunds 88,650 31,102 119,752 Total funds at start of perlod 614,568 38,768 653,336 Total funds at end of perlod 703,218 69,870 773,088 10 Tanglbl• fix•d a$$èts Flxtur•8 & oqulpment Cost At 1 April 2021 Additions 17,754 Al 31 M8r¢h 2022 ,754 O•pr•eiation At 1 April 2021 Charge for the year 1,362 4,200 At 31 March 2022 5,562 N•t b¢)ok Valuè Al 31 March 2022 12.192 At 31 March 2021 16,392 47

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 11 Oebtors 2022 2021 (Restated) Oue In 18ss than onè y•ar: Trade debtors Prepayments and accrued income Other debtors 483,815 39,429 9,851 317,710 30,067 11,764 533,095 359,541 12 Credltors 2022 2021 IR8slatèdl Ou• In lass than onè yoar: Tradè creditors OlhÈr creditors Accruals and deferred income 5,768 2,071 970,937 1,101 160 585,312 978,776 $86,573 Indudgd abgvg 1$ delerrgd incomg from servi¢e ￿nIr¥c￿ rglating to the charitys corè charitab19 activitigs. 2022 2021 (Rgstatedl 133,562 1133,5621 549,157 Oelerrgd income b8lan¢e 81 start of peri￿j Amount released lo income eamed fvom Charitab￿ activities Amount deferred in the period 549,157 1549,1571 920, 106 Oeferred income balance at end of per 920,106 549,157 13 R•¢on¢iliotion of net mov¢m¢nt In funds to n•t ¢a$h inflow fr¢m opgr¥ting a¢tlviti•$ 2022 2021 (Reslatedl 119.752 13561 403 421,848 1288,0121 Slalemenl of Financial Aclivilies.. Nel movement in funds Investment income Oeprecialion IDecrease)fincrease in creditors.. currenl lia￿'1111eS Ilncreaseydecrease in deblors 128.603 13791 4,200 392,203 1173,5541 N¢t cash inflow from operating activities 351,073 253,635

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 14 Analysis of changes in cash during the period 2022 2021 Change Cash at bank and in hand 1,335,180 983,728 351,452 2021 2020 Changè Cash at bank and in hand 983,728 746,531 237,197 15 M0￿M•￿t In funds At1Apr 2021 At 31 Mar 2022 Income Expendlture Transfers {R•stat•dl UnMstrlet•d funds General fund Contingency lund Idesignatedl Redundancy fund Staff Training Subsidy Payl Salary Review fund Digital Excell8n¢e Framework 432.939 211,500 58.779 1,305.876 11,212.7661 1275,4011 103,500 4,779 68,538 20,000 116,000 37,416 250,648 315,000 63,558 68.538 20,000 116,000 833,744 703,218 1.305,876 1,212,766 Rejtrlctsd fundi Allchurche5 Trust Family Support Hammersmith Gloucester Community Fund Invoiced PCC Covld Response Rausing Safeguardlng Fund Service Level Agreemenis St James, Place S￿vanus Lysons MOJ Critical Support Fund MOJ Domestic Abuse MOJ Sexual Violenc Nowby Trust Zurich Other restricted funds Isee description) 15,9081 141,8641 16.2861 12,8401 1427 142,6141 131,3041 1200,4221 124.9361 10,882 10.IXIO 2.840 10.gjo 1581 112,9081 11,9691 3,656 12,908 1.969 10,473 7,386 12,085 32,964 191.311 25.(H)O 15,625 20,313 10,800 13,770 10.(NJO 11.(NJO 39.549 113,7451 19,1111 2,083 10,000 4,209 613 2.019 15,6251 116.1041 110.1871 113.9691 199 10,000 10,695 17,943 1305} 142,3951 24,099 13,3101 69.870 475.054 439.561 37,416 67,947 Total funds 773,088 1.780,930 1,652,327 901,691 49

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 15 Movement in funds Icontinuedl Prior year comparative At1Apr 2020 At 31 Mar 2021 Income Expenditure Transfer6 (Restated) IRe5tatedl Unrestricted funds General fund Contingency fund IdeswJn818dl Redundancy fund Idesignatedl 514,070 70.498 30,000 9S1,348 1880,8691 1151,6101 141,002 28,779 432,939 211,500 58,779 614.568 951.348 880,869 18,171 703,218 R•strlct•d funds All¢hur¢hÈs Trtjst CAF Resilience Fund Children in Need Family Support Hammèrsmith Gloucester Communily Fun Invoiced PCC Covid Response Post¢ode Lollery Rausing Saf&gu8rding Fund Service Level Agreements Sl Jame5, Place S￿vanus Lysons Othar rgstri¢t8d fvnds1sg0 description) 10.(I)O 51,499 20.384 32.875 13,1991 151,4991 113,5911 130.3101 18931 5.908 117,6041 8.317 10,000 12.233 10,811 10,882 110,0001 13.5331 130,5981 19,8121 172,7471 14,3971 1147,0421 125,0031 11281 143,5301 12,908 1.969 53,245 120,6781 12,7971 16,0141 12.609 78.761 16.482 122,207 25.(NJO 12,085 24,835 2,022 3,750 7,441 2,019 111,1221 12,3131 62.S01 24.099 435,389 18,171 69,870 Total fund# 653.33 1,436.010 1,316,258 773,088 O•scrlptSon and purpos• of funds and trnnsf• All funds wilh an opening balance. dosing balanca, income, expenditure or transfer greater than £10,000 have been separately disclosed. Ml other lund5 have been included within 'other restricted fvnds,. The Charity 8c¢oun15 fully for all reslricled lunLIs and 8 summary of the movement on any sm811er fund is available upon request. Desi n8ted Funds Contingency Fund This rtrpresents money set asidts to eontinue Ihe delNery of our Free Access Counselling should any of our grant5 or wmrnissioned project5 end up not being renewed. Should this siluats'on aris8 the tnJ5tees will ne8d time lo tak8 actK)n. This surn of rnoney woukl protect rA)re operating (x)st5 and ongoing work with young people already in our servic8. The fund will 8nab18 tirne to make adjuslmenis and raise addilional funds. The fund also contains a small arnount of lunds set aside to cover'emergen¢y funding needs. such as unforeseen day lo day cyerabonal o)sls w e.9. temporary staff to cover long temi illness.

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 15 Movement in funds Icontinuedl n8t8d Funds Contint￿ Redundancy Fund Rep￿senling funds set aside to meet redundancy costs io entiued e￿$tIng stsff should Ihe charity find itself having to make redundancies. This amount is cabJlaled annualty and whilst ihe tnJstees do nol expect a situation where all the staff would need lo be made redundant they deem it their responsibility to cover the I￿1 liab￿lty out of reserves. Staff Training Subsidy Rep￿Senling funds to allow slafi. employed by TIC+ lo qualfy to work specifically with Child￿n and young people at ￿Ve1 4 and level 5 in eounselling. TIC ￿cOgnise the need lo build a sustainable W0￿fOr￿ for children's mental health and so have committed lunds as bursary to enable entry ￿Ve1 training al levels 2 and 3. to build a workforce for the future. This subsidy builds eouily and encourages somè for whom training may not othèrnvise have been an option thty could afford. PaylSa18ry Revlew lund Rèprèsènting Ivnds for an èxlèmal 8nd indèpèndènt pay and non -p8y rèviaw of roles and rewards at TIC+ TIC+ ar8 commilled to being an 8thic818mploy8r and a workplace of exc8llenc8. This review repres8nts part of our Ihr88-y83r plan improving rerxuitment. retenbon 8nd rew8rd 81 TIC+ 811owing our learn opportunities to grow and devekjp wilh us. This foms an irnport8nt element of the TIC+ Ern￿OYee Excellence & Engagement Programme. Digital Excellence Frameth Part of the TIC+ Employee E￿ller￿ & E￿agernent programme. this p￿SentS funds to improve woth processes and experiences ol our clinical team by introducing a new doud-based dient record system and hardware to access same. 8esFoke lo TIC+ this system will also improve safeguarding, govemarKe and give real time inlonnatKJn to staff. Restricted Fund Allchurches Trust Grobwng tech￿l¢al capability and resilience. particularfy increasing digital capacitylprovision ) oth to face the challenges caused by the Covid-19 pan¢J6mic. CAF Resilience Fund This CAF Resilience Fund grant was awarded to Continue our core work and Cov*J-19 emergency response activit￿$. These funds contribute towards the cosls of a￿d￿"onal saleguarding stsffiThJ. training and supervision required In response to Covid 19. Children in Need This funding ￿p￿sents money res¢rthd to provide face to la￿ counselling for young peotde aged 18 and under. 51

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 15 Movement in funds Icontinuedl Restricted Funds eontinuedl Family Support HamrrErsmith This lunding represents a rxjntrad be￿een us and Family Support- a Local Authority Trading Company. where TIC+ o)uns8llors are working as part of the Family Support's Transition and Resilience Programme,. whi¢h aims to r8duce ious yjuth violence and keep chIld￿n are at Ihe risk of exclusion, in sthool. Glouceslar Community Fund Rep￿sentIng lunding given to Co-fund the role of our Counselling Co-ordlnator who manages waiting lists and matches dienls wth counsellors based on h)cation and need. Invoiced Incorne denved from delwery ol (￿tracts and grants with service delivery reouirements attached. PCC Covid Rgspon$e This money represents funding awarded by the Ministry of Justice. through the Office of the Police & Crime Commiss)ner. to respond to the additional need laced by the charity during Covid. It was prowded lo fund core costs. including additional safeguarding cover. dinical staff supervision and IT equipment to support remote working. Postcode Lottery Funding Irom the Peorlg'5 Postcode Lottery to deliver Family Coun8elling. We re immensely graleful lo the People's Post¢(e Lottery fgr allowing us to repurpose ¢his fund for general counselling purposes after having to put family ci)vnsdling on hold due lo COVID restricts'ons. Rausing Awarded by Juli8 and H8ns Rausing Trust. thè grant in thè 2020121 financial year, h85 b8en provided by their Ch8ri18bl8 Support Fund for ch8ritiè$ during the Covid-19 pandemi¢ in rewgnilion of th?105s of incorne norrn8lly chiev8(I Ihrough lundraising. 11 is for core costs and overhe8ds associated runnin9 TIC+. The £50,CK)O received in Ihe 2021122 finanual year is Ihe first tranche ol mults.. year funding towards ￿lOting of Ihe'one At A Time'11@Tl single session therapy and psychoeducational W0￿$hop$ aimed al reduring our waiting list and the wail limes Ihal )￿Ung people a￿ hawng to wai¢ belore seeing a r￿Unsel10r. Safeguarding Fund This fvnd is for lh8 provision of additional safegu8rding cover and 5UP8rv15ion, ne(xssary due lo the in a(yJity of risk seen in young p80ple during Covid- 19, for 12 monlhs. As a r85ulI the lund Ggn b8 Used to cover Counselling Coordinator salary cosis. Sgrvicg L9Vg1 Agr8emènts This funding is primarily comprised of agreements wrth schools, colleges and training agencies etc.. who have contracted with TIC+ to provide counselling. Many of Ihese contracts are subsidised by TIC+ 52

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 17 M0￿m•nI In funds leontSnu•dl Restricted Funds continuedl St James, Place This lunding. genercwjsly prowded by St James Place. is awar¢Jed to SUPFX)rt a ccKJnsellor's salary to enable them lo provide support for children an¢J you people in Gloucestershi￿ who a￿ struggling with their mental health and is a three year granl. Sylvanus Lysons Grant tunding for our free access Self Referral Coun5elling Service, available to children and young P8Lyle ag8d &21 and living in GIouc85tershir8. MOJ Critical Support Fund Funding awarded by the Ministry of Justice to meet exceptional or additional need that cannol b8 met through existing allocations to support hildren 8nd young people who are victirns of ¢Jomeslic 8buse or sexual violence. MOJ O¢)mgsti¢ Abuse Ministy ofJusb"ch fuThJiThJ tOv(a￿S supporb.ng children and young people who ar• affect•d by. or wcts.ms ol. of dom8slic abuse. MOJ Sexual Violence Ministry ol Justic6 fuThJiryJ towards suppO￿n9 children and young people who am affect•d by. w wcb.ms ol, of sexual violet)C8. Newby Trvsl Funding from The Nevkny Trust towards piloting 'One At A Time'11@Tl single session therapy and new online. psychoeducalional course to help Ihtrm ltram lo coptr and overcomtt issues thèmselves. Zurich Thi5 fundiThJ is gen8rously provided by Zurich Comrnunily Trust towards the cost ol counselling sessions for childrèn and young peoplè in Glou¢eslershire. 16 Analy8ls of not a88et8 b•tW8en lunds A8 at 31 March 2022 Unrestrlct•d Unr•strlct•d RKtrlct•d O•slgnated G•n•ral Funds Funds Funds Total 2022 Tangibl8 fix8d assèts Cash and short-tèmi dèposts Oth8r net assetsllli8bilitiesl 12,192 684,137 1445,6811 12,192 1,335,180 1445,6811 67.947 583,096 67,947 583,096 250,648 901,691 53

TEENS IN CRISIS NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 16 Analysis of net assets between fvnds {continued) As at 31 March 2021 Unrestricted Unrestricted Restricted Designated General Funds Funds Funds Totsl 2021 (Restated) (Restated) 16,392 16.392 643,579 983.728 1227,0321 1227,0321 Tangible fixed assets Cash and short-temi deposits Other net assetsllliabilitiesl 69.870 270.279 69.870 270,279 432,939 773,088 17 Related party transactlons Trusla8 Daniel Mcshèè was an emplow ol HB Digilal Printing Ltd during thè yèar and his parents are thè owners of the business. The charity made purchases 01 £2,653 from the business in the year12021'. £7921. At the vear end a creditor of £Nil was OLtstandina 12021= £nill. No Trustees received any remunerati￿ ￿ werè reimbursèd any expenses in the current or prècedlng period. 18 Prior year r•8tatem•nt Tharè has b8Èn a £160,723 prior year adjustmènt to thè brought fotward funds due to a chang8 in accounting policy on income recognilion from public funding lo better reflect the undertwng reality. The above reslalement ha¥ the following effect on the comparative figures.. As prevlously stated Restated amounts Adlustment 8alanc• Shmt Total unrestricted general lunds as al 31 March 2021 Oelerred income as at 31 March 2021 Accrued income as 8131 March 2021 1933,8111 1374,4771 10,196 160,723 1174,6801 13,957 1773,0881 1549,1571 24,153 Statement of Flnanclal AcUvitl•s Income from charitable activities lor Ihe year ended 31 March 2021 1,047,395 160,723 886,672