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2023-03-31-accounts

Haven House Foundation Annual Report and Financial Statements

For the year ended 31 March 2023

Charity no. 1044296 Company no. 3000171

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Haven House Foundation

Annual Report and Financial Statements 2022/23

Chair and Chief Executive’s report

Chair and Chief Executive’s report

In the last financial year, Haven House Children’s Hospice supported 401 babies, children, and young people (BCYP) and provided 25,180 hours of care. We achieved this by providing services, clinical and non-clinical, both in the hospice and in the homes of families. We carried out 871 ‘Hospice at Home’ visits and provided 803 overnight stays in the hospice. Our team supported 156 siblings and delivered 1,606 therapy sessions which included music therapy, therapeutic yoga, physiotherapy, and play. Our engagement with our service users across all dimensions continues an upward trajectory post Covid creating a strong base for further growth and meeting the needs of the localities within which Haven House operates.

We opened our grounds to our local community and held events for our families, including picnics and sibling themed days such as a pumpkin decorating day. We hosted a magical Christmas Fair, and our families enjoyed a gingerbread themed grotto located in our grounds. Spectacularly, more than 300 people took part in our Sparkle Walk and raised an incredible amount cementing our presence and brand in our community.

Other successes included being chosen as Macfarlanes’ Charity of the Year, an incredible partnership to coincide with and deliver against the first year of our new strategy which will ensure more children live as fulfilling lives as possible.

As we enter the second year of our strategy, we know we need to continue to work collaboratively to improve access to our services. This year we led an ‘Unmet Needs Analysis’ across NE London. The report unveiled that there are around 3,000 children that need hospice services. Our new referrals have increased by nearly 50%, and we are committed to doing everything we can to continue to thrive and provide the highest quality nursing care to as many of these children as we can reach.

Our annual report sets out our main achievements. We move forward this year financially strong and stable with an increase in both statutory funding levels and fundraising income at a level to support our increased activity which in turn drives operating expenditure. Our reserve levels are in line with 2021/22 and are at a level to ensure we can remain optimistic about our future development and delivery plans.

The entire team’s approach and the commitment to providing the highest quality of care has been genuinely uplifting, prioritising the well-being of the child and their family above all else. We consistently emphasise quality, safety, and compassion.

The dedication of our staff throughout has been truly remarkable. Our team, wherever it operates, live and walk our mission and our values, delivery the extraordinary in an ordinary day. This past year has been successful, and our Board, Committees and Senior Management Team extend their heartfelt gratitude to all our staff and volunteers, as well as our local communities, fundraising, retail, and statutory partners, for their unwavering support.

We would also like to thank Siân Wicks CEO (to May 2023) for leading us for 18 months and delivering significant achievements across the hospice, during her time with us and for Frances Daley Chair (to October 2022) for her dedication over 10 years in leading the Board. Over Frances’ tenure, the hospice has grown and strengthened remarkably including surviving and responding in agile ways through the Covid pandemic.

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Looking ahead

Throughout the year our focus has always been on the professional care and wellbeing of the child and their family. This remains our top priority as we look to the future. We hold strong to our vision that care and compassion should be at the forefront of everything we do. We still look to invest in continuing our growth to reach more children but also to invest in our staff, fundraising and infrastructure to strengthen our foundation to ensure it continues long into the future.

As we begin celebrations of our 20[th] anniversary, we have big hopes for the next 20 years. We have set out a forward-thinking strategy that will build on our existing strengths. Through collaboration, and increasing our reach into the communities we serve, we can make sure more families of seriously ill children can make the right choices for them about the care they want and need and we are committed to continue to be a safe, supportive space for children and families; to be a hub for the local community; and continue to be a wonderful and rewarding place to work.

Finally, we are continually inspired by the remarkable strength and courage of the extraordinary children and families we wholeheartedly support. Recognising the profound significance of our services in their lives, we eagerly embrace the opportunity to further enhance our care for babies, children, and young people already under our care. Our dedication also extends to support a wider and more diverse community of families, while fostering collaborative partnerships with other health and charitable organisations to uplift the quality of life for all our beneficiaries. With an unwavering commitment, we strive to make a positive and lasting impact on the lives of those we serve.

Ian Ailles Chair

Gary Seager Interim Chief Executive

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Haven House Foundation – Annual Report

1. Our objectives and activities

Haven House is located at The White House, in four acres of unspoilt woodland on the borders of North East London and Essex. We also operate increasingly within local homes and communities through our outreach and other specialist services.

Our vision

The best quality care for extraordinary children and their families where and when they choose.

Our mission

To provide the highest quality palliative and holistic care services to babies, children and young people and their families in our local communities. Working in partnership we will deliver these services when and where our families need them.

Our values

Our purpose

Haven House supports families throughout their experience of caring for a baby, child or young person with a life-limiting or life-threatening condition. Haven House provides a range of physical, emotional, social and spiritual support services which are offered:

Our services

Our services are delivered wherever they are needed and include:

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All our services are tailored to ensure that families receive individualised care in the setting of their choice, whether in the hospice, our holistic care centre or in the family home or in hospital.

Public benefit

Our principal charitable purpose, as defined in our Articles of Association, is to provide “the relief of sickness and suffering among children and young people, and care and support to their families”.

The trustees confirm that they have complied with the duty in Section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit and consider that the hospice’s activities, as outlined in this report, fall within the definition of public benefit. Haven House delivers public benefit by providing services and support for children and young people with life-limiting or life-threatening conditions and their families at no personal cost to themselves.

Areas served

Our services are available to children and families across North East London, West Essex and East & North Hertfordshire. During the year we supported 401 babies, children, and young people (BCYP) through touchpoints with the charity, including support in local neonatal units and sibling support. Our reach continues to extend to our NHS partners.

Further information on our work can be found in our 2022/23 Quality Account and 2022/23 Impact Report on our website www.havenhouse.org.uk.

2. Strategic report

The Board of Trustees presents this strategic report as required by the Companies Act 2006. This includes analysis of past performance in ‘Achievements and performance’, the context for the financial statements in the ‘Financial review’, insight into the challenges, objectives and strategies in ‘Plans for the future’, and the risks the charity faces in ‘Risk assessment and management’.

2.1 Achievements and performance

Each member of the Senior Management Team (SMT – see page 18) holds operational responsibility for delivering against strategic aims work plans. The SMT is supported by, and reports progress to, relevant committees of the Board.

Each operational area and work plan has a range of qualitative and quantitative measures and key performance indicators (KPIs) against which progress is measured and monitored. For example, we monitor the numbers of children supported within our different services, hours of care delivered and the evaluation of feedback from parents obtained via parent forums and ‘real-time’ feedback obtained on each visit. The SMT reviews performance against all KPIs each quarter as do the Finance and Resources Committee and our local NHS commissioners.

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Our Vision: To deliver the best quality care for extraordinary children and their families when and where they choose.

Our key achievements in 2022/23 against our 3 year strategic aims and objectives are set out below.

1: Provide safe, specialist and personalised children’s nursing, care and therapies when and where needed

What we did:

“Haven House have helped in moments of need and been supportive.” Family survey 2022

“Thank you for being there on my rough days. Just having someone listen to me, so I could hear myself. It's amazing work you do at Haven House. Please know that it is appreciated.” Family survey 2022

2: Collaborate and partner to improve the way families are supported through integration

What we did:

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“As a team the family came a long way in terms of end-of-life care decisions and felt very supported by local acute, community and hospice teams.” Professional.

3: Broaden our reach and address inequalities of access and support:

What we did:

What our families said about us:

'Wow - what a lovely group, S enjoyed it so much, and it’s so nice for her to be with other children, they can really show their potential here.”

“Thank you again, to Haven House and to everyone involved in E's care. Your compassionate heart and support mean a lot to us.”

“Physio is fantastic. We were invited for a tour and picnic at Haven House and the picnic grounds were amazing. Haven House holds a special place in our hearts for providing access to physio which is so needed.”

“Once again thanks to Haven House for being part of our family for the last 18 years, we couldn’t have managed without you. We miss the space, the people, and the support very much.”

“Amazing, wonderful, and utterly invaluable care, support and help navigating the complex challenges of life with a disabled child. Thank you!”

Enabling priorities during the year

The delivery of our three strategic aims is enabled by a series of five priorities. During the year, key aspects of enabling work included:

Strong, expert and compassionate teams

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An inspiring local charity of regional significance

Sustainable growth in funding and resources

Infrastructure and technology that delivers

Rigorous governance and strong leadership

Our approach to raising voluntary income

Our supporters raised over £3.3m during the year.

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We are very grateful to the many very generous donors, organisations and supporters who help make our work possible – we are extremely lucky to have wonderful volunteers who underpin so much of what we achieve.

We also received gift aid on monetary donations, events sponsorship and donations to our shops.

Taking responsibility for our actions

The charity is a member of the Fundraising Regulator scheme and thereby entitled to use the Regulator’s logo on its fundraising materials. It operates in accordance with the Code of Fundraising Practice and is an organisational member of the Chartered Institute of Fundraising.

As a charity registered with the Fundraising Regulator, we are committed to ensuring our fundraising is legal, open, honest, respectful, and most importantly safe for our supporters.

Our fundraising programmes are compliant with the Safeguarding Policy, and the key aspects of the policy are incorporated in our training programmes and inductions.

We also operate a whistleblowing policy (Free to Speak Up) and a complaints’ policy and process, as required by the Code of Fundraising Practice.

Voluntary income complaints

We take all complaints / constructive feedback very seriously and have a robust approach to handling any issues raised. During 2022/23, 100% of complaints were investigated and satisfactorily resolved.

We received:

These complaints should be seen in the context of almost 128,000 marketing emails, over 37,000 direct mail items,1,379 people taking part in our events and third-party events, and engagement with 87 businesses. The retail complaints are in the context of over 140,000 customer transactions in our 7 shops and our on-line retail operation.

There were no instances where a complaint was required to be referred to the Fundraising Regulator, Ofcom, the Information Commissioner’s Office or any other regulatory body.

Our Volunteers

We have over 380 active volunteers who have traditionally supported the hospice, tirelessly helping us with many activities and a wide variety of roles. We have continued to engage with all our volunteers with regular newsletters and virtual updates.

Our invaluable team of volunteers continually provide support across a whole range of areas, including acting as trustees or committee members, working in our shops, supporting our wide range of

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fundraising and family events, maintaining our beautiful grounds and counting cash collections. We are extremely lucky to have wonderful volunteers who underpin so much of what we achieve.

2.2. Financial review

Total income in 2022/23 was £5.321m, an increase of 19% (£846k) on 2021/22.

Despite challenges in some areas, the broad range of our fundraising income streams resulted in fundraising income overall meeting expectations. Higher than expected levels of statutory income during the year meant that over 36% of our income came from statutory funding and the NHSE grant (2021/22 28%). This primarily reflected a significant increase in the year in funding from North East London ICB.

Total expenditure in 2022/23 was £5.176m, an increase of 17% (£761k) on 2021/22. The higher level of spend reflects the ongoing investment to deliver against the growing demand for our services as well as higher payroll and other operating costs reflecting the background of higher cost inflation. The level of spend on our Charitable Activities remained constant at over 64% of our total expenditure.

Overall, the above performance resulted in a net operating surplus of £145k (2021/22 £60k). As part of plans to invest coming out of the Covid-19 pandemic period, we began the financial year planning for a budget deficit. The better than budgeted overall result for the year is due mainly to additional unexpected statutory income we received from North East London ICB to support our ongoing work.

Our total funds reduced during the year by £32k to £5.11m at the end of 2022/23. This reduction includes the net loss on our investment portfolio of £176k (2021/22 net gain of £55k) that reflects the challenges in stock market conditions during the year.

Reserves policy

At 31 March 2023, the charity’s total reserves were £5.110m (2022: £5.142m), all of which are unrestricted funds (2022: £5.136m unrestricted; £6k restricted).

The Board considers that the key issues that free reserves need to cover are to pay our operating costs for a number of months, ensure we have the funds to cover redundancy costs and that we have a proportionate amount set aside to pay for a reasonable settlement of financial obligations related to our shop leases.

As a result, the target free reserves policy is set as the sum of:

The above amounts to a target free reserves level ranging between £1.846m and £2.315m. Free reserves at 31 March 2023 were £3.414m (2022: £3.327m), significantly above the target range. However, we are anticipating annual deficits going forward in the medium term as we continue to:

Free reserves include a designated fund of £353k (2021/22 £353k) remaining to be invested in strategic service development. Note 19 of the financial statements summarises the current position on when that specific designated fund will be utilised.

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Risk assessment and management

The charity takes risk seriously and undertakes risk assessments in all key areas throughout the year. Risks are assessed on the basis of their likelihood and potential impact, and there are mitigation strategies in place to manage them. Risk registers were discussed and reviewed by the various subcommittees of the Board during the year.

Risk management and reporting processes have included:

Following the completion of the Governance Review, the Integrated Governance and Risk Committee (IGRC) was established in January 2023 as a sub-committee of the Board and is accountable for ensuring an integrated approach to all areas of governance, including corporate, financial, income generating and marketing, and clinical. The Committee’s membership includes a minimum of three trustees, with the Senior Management Team in attendance at its meetings. Key aspects of its role include:

A Risk Management Adviser participates on our Health & Safety and Premises Committee, offering specific advice on health and safety risks.

The Clinical Governance and Risk sub-committee meets quarterly with clinical representation from the Board to oversee the quality of the service and safeguard high standards of care. This sub-committee is accountable for evidence-based care, service user involvement, risk management, continuous professional development and clinical audit review and reports to the IGRC.

The Safeguarding Committee meets quarterly, is chaired by a clinical trustee with representation from the designated lead nurse from the local Integrated Care System (ICS). This sub-committee also now reports to the IGRC.

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The most significant key strategic risks for the year (and mitigation for those risks) are set out below:

Key strategic risks

Mitigations include:

People- Failure to recruit and retain the right staff and volunteers

Strategic- Failure to make sufficient positive impact in our work

positive impact in our work - feedback very positive from families - integrated posts in place within NHS working alongside health & social care partners - service offerings are kept under review - very positive feedback from Commissioners - peer review carried out in 2023, overseen by IGRC - Board Assurance Framework now in place Financial- Failure to achieve long term financial sustainability - wide diversity of income streams - monthly management accounts and regular review of forecasts in place - structured budgeting and forward projections process - monthly cash flow forecasting - no high dependency on one or two specific funders - positive working relationships with Commissioners - investments managed by external investment managers within set policy - experienced finance team leadership Care- Failure to respond adequately to risk of infectious disease / pandemic - Clinical risk register in place with Clinical Governance and Risk Committee oversight - SMT addresses changing areas of risk, when required - staff Covid testing and protocols for BCYP and families in place in accordance with NHS guidelines - on-going dynamic risk assessments in place - all front line hospice staff encouraged to be Covid vaccinated Operational- Failure to have the right technology infrastructure - ongoing IT and business systems investment - multiple systems and IT infrastructure cyber-security safeguarding measures in place, supported by staff

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training and plans for further Cyber Essentials developments in the coming year - expert external data protection officer in place

Investment policy

The charity uses the services of investment manager Brewin Dolphin for the investing of surplus funds in a portfolio of listed investments.

The charity’s primary objectives for investing are to achieve a balance of income and capital growth on a total return basis and to have sufficient liquidity to respond to pressures on day-to-day cash (if required).

Given the pursuit of a total return mandate, along with future expected asset class returns and low inflation, CPI + 3% has been set as the long-term performance target to pursue alongside the risk category benchmark of the portfolio. This target will continue to be subject to annual assessment as part of the annual review of the performance of the investment portfolio and Brewin Dolphin as investment manager.

Whilst our investment policies have no specific ethical restrictions, we ensure that processes are in place with Brewin Dolphin to ensure that our investments are not in conflict with the charity’s objectives and we expect Brewin Dolphin to integrate environmental, social and governance aspects into their investment decision-making, providing evidence where appropriate.

During the year, our investments earned an income return of 2.7% (2021/22 2.4%) and had a reduction on the opening capital value of 5.5% (2021/22 increase of 4%).

At the year end, our investments managed by Brewin Dolphin in the Long-Term Reserves Fund totalled £1.800m.

Going concern

The Board of Trustees have specifically assessed the financial status and going concern of the charity and related risks and has concluded that Haven House has sufficient resources to continue its operational existence for the foreseeable future and for at least a period of twelve months following the date of approval of these financial statements.

2.3 Plans for the future

Throughout the years our focus has always been with the child and their family. This remains our top priority as we look to the future. We hold strong to our vision that care and compassion should be at the forefront of everything we do.

We continue to strive to be the ‘best in class’, sector leading and staying committed to making a vital difference to the hundreds of children and families we support. There is more to do, there are more families to care for, more children who deserve to smile and should enjoy every moment that they are here. At the time of writing there are over 3,000 children who urgently need access to palliative care services locally, and this is increasing.

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The next few years are crucial, and our strategy for the future outlines the need for us to reach these children. We believe every family should have a choice of where their child is supported, either at the hospice or at home. We want to break down the barriers associated with the word “hospice” and assist in early help. Our priority is to reach more families and continue to work with our partners in health and social care to facilitate early discharge from hospital, prevent admission back into hospital and provide much loved play, music therapy, hydro therapy, physio and yoga.

Key focus for 2023/24

The philosophy of children’s palliative care is to promote the best possible quality of life and care for every BCYP with a life-limiting or life-threatening condition and their family. Giving families real choice is key to this approach. Our vision relies on a high performing clinical team renowned for excellence and innovation. Ultimately our ambition is nothing less than becoming an outstanding provider of safe and compassionate care, working in partnership with all who use our services. To achieve this, we will strengthen our already established relationships with our neighbouring children’s hospices and local health and social care partnerships. We will work with our local ICS (North East London Health and Care Partnership) to support the delivery of 'Integrated Care Systems' within North East London to drive transformation of children’s palliative care at local level and improve outcomes for BCYP. This partnership working will support the delivery of the NHS Long Term Plan commitments in North East London.

In 2023/24 we will continue to embed our care strategy in our practice to achieve our vision ‘To deliver the best quality care for extraordinary children and their families when and where they choose'. We continue to work towards our core values:

In summary, the charity has identified the following key themes for 2023/24:

Our programme of work for our five key enabling priorities in 2023/24 includes:

Strong, expert and compassionate teams

An inspiring local charity of regional significance

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Sustainable growth in funding and resources

Infrastructure and technology that delivers

Rigorous governance and strong leadership

The delivery of our key priorities are supported by an annual operational delivery plan and linked to objectives set for the Senior Management Team.

3. Structure, governance and management

Haven House Foundation is a company limited by guarantee, is incorporated in the United Kingdom and is governed by its Memorandum and Articles of Association dated 3 April 2012. It is registered as a charity with the Charity Commission. Our working name is Haven House Children’s Hospice. Membership of the Company is limited to the Trustees of the Charity and there are currently 13 members each of whom agrees to contribute £10 in the event of the charity winding up.

Organisational structure

The Board of Trustees, which can have an unlimited number of members, governs the charity. The Board is ultimately responsible for running the charity to ensure that it acts in the best interests of lifelimited and life-threatened children and young people, and their families, who are the charity’s beneficiaries.

The Board approves the charity’s strategy and future direction following advice from the charity’s staff and after consultation and discussion with the charity’s stakeholders. They set the policy and financial framework for the charity’s staff, volunteers, contractors and others so that they can work together

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effectively to achieve the charity’s aims. They also ensure the charity complies with the law and they safeguard the charity’s assets.

The Board met four times during this accounting period. All trustees give their time voluntarily and receive no benefit from the charity. Any expenses reclaimed from the charity are set out in note 8 to the financial statements.

A Chief Executive Officer is appointed by the Board of Trustees to manage the day-to-day operations of the charity. To facilitate effective operations, the Chief Executive Officer has delegated authority, within the terms of delegation approved by the Board, for operational matters including care, fundraising, finance and employment matters.

Remuneration policy is overseen by the charity’s Remuneration Committee on behalf of the Board of Trustees. Pay and benefits are referenced to NHSE pay settlements for clinical staff and to external benchmarks for non-clinical staff and senior management, including the use of an external organisation.

Hospice and community services operate from The White House in Woodford Green on the edge of North East London and Essex. In addition, the charity operates seven retail shops located across our area and an on-line retail operation.

Governance

All Directors of the Company are also Trustees of the charity - there are no other Trustees. The Directors are appointed for an initial term of four years. At the end of the first term, they can be re-elected for one more term. They must then stand down but can be re-elected after a gap of one year. The charity has Trustees' indemnity insurance for the benefit of its Trustees.

Following the completion of the Governance Review in 2022, the charity has implemented a Board Assurance Framework and a new committee governance structure from January 2023 to further strengthen its governance arrangements and to support the delivery of the charity’s multi-year strategy.

The Board Assurance Framework describes the integrated governance and internal control processes within the charity and the methods by which the Board and executive leadership of the charity receive assurance that it is operating safely and effectively. It is a strategic but comprehensive method for the effective and focused management of the principal risks that may prevent or limit the charity from achieving its strategic priorities. It also helps to inform decision-making and prioritisation of work relating to the delivery of the charity’s strategic priorities.

The new committee governance structure means that four committees now report to the Board as follows:

Finance and Resources Committee Integrated Governance and Risk Committee Integrated Service Development Committee Income Generation and Marketing Advisory Committee

Each of the above committees meet a minimum of four times per annum, provide reports to each Board meeting and include a minimum of two trustees as part of their membership. Additional meetings are scheduled when required.

In addition, the Integrated Governance and Risk Committee is supported by three operational committees – Health and Safety, Clinical Risk and Governance, and Safeguarding.

Recruitment and appointment of Trustees

Following the governance review in 2022, six new trustees were appointed to the Board of Trustees, strengthening the range of skills on the Board as well as replacing trustees that had retired. Simon

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Boston was appointed Treasurer and Chair of the Finance and Resources Committee in October 2022 as Ian Ailles was appointed Chair of the Board of Trustees upon Frances Daley’s retirement in October 2022. The current Board of Trustees consists of 13 members.

Induction and training of Trustees

New trustees are given a role description setting out their duties and responsibilities and a copy of the New Trustee Information Pack. This includes the annual report and accounts, memorandum and articles of the organisation, vision and strategy information and Charity Commission guidance relating to the role and responsibility of being a trustee. Trustees also spend time with management and other staff to obtain greater understanding of the various activities of the charity as well as attending structured trustee training.

Working with other children’s hospice organisations

The charity is a member of Together for Short Lives, a charity representing children’s hospices in the UK and Hospice UK, a charity representing all hospices in the UK. Both charities also have non-hospice members, covering organisations across the wider palliative and children’s palliative care fields. The charity is also a member of CHaL (Children’s Hospices across London), a registered charity (1151317) and registered company (08248052). The directors are the Chief Executives of the six member children’s hospices.

Auditors

Following a routine re-tendering process, Sayer Vincent LLP were appointed auditors during the year. Sayer Vincent LLP have indicated their willingness to continue in office and in accordance with the provisions of the Companies Act it is proposed that they be reappointed auditors for the ensuing year.

The Annual Report, which includes the Strategic Report, was approved by the Board of Trustees on 20 September 2023 and signed on its behalf by the Chair of the Board and the Treasurer.

Ian Ailles Simon Boston Chair Treasurer

Date: 20 September 2023

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Haven House Foundation

Legal and administrative details

Board of Trustees

Ian Ailles (Chair) Rachel Brodie Matt Barrett Simon Boston (Treasurer) (appointed 3 October 2022) William Cooke (appointed 1 January 2023) Emma Devereux Jonathan Harding Lucy Mavers (appointed 1 January 2023) Deirdre Mullner (appointed 1 January 2023) Mohamed Omer Stuart Rose (appointed 1 January 2023) Liesbeth Rubinstein-Newman (appointed 1 January 2023) Ghislaine Stephenson

Retirements

Frances Daley (resigned 3 October 2022)

Life Presidents

Col (Retd.) Alan Hall MBE Anne Mallinson Christine Mansell

Patrons

Rt. Hon. Sir lain Duncan Smith MP Martin Ellice Barry Hearn OBE Vicki Michelle MBE Ben Shephard Ray Winstone

Ambassadors

Rochelle Humes Harry Kane MBE Billie Shepherd Greg Shepherd Mark Wright

Senior Management team

Siân Wicks Chief Executive Officer (until May 2023) Gary Seager Interim Chief Executive Officer (from May 2023) Martin Mears Director of Income Generation and Marketing

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Haven House Foundation

Senior Management team (contd.)

Richard Penney Director of Finance Sarah Spackman Director of Human Resources and Facilities Eileen White Director of Care (until September 2023)

Principal Bankers

National Westminster Bank PLC Chingford Branch Chatham Customer Service Centre Western Avenue Chatham Marine Kent ME4 4RT

Auditors

Sayer Vincent LLP Invicta House 108-114 Golden Lane London EC1Y 0TL

Risk Management and Health and Safety Adviser

Cooper Safety Associates LLP Barn Cottage Malacca Farm West Clandon Surrey GU4 7UG

Pharmacy

Specialist pharmacist for palliative and end of life care Guy's and St Thomas' NHS Foundation Trust

Registered Office

The White House Mallinson Park High Road Woodford Green Essex IG8 9LB

Charity number : 1044296

Company number : 3000171

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Haven House Foundation - Financial Statements

Trustee responsibilities in relation to the financial statements

The Board of Trustees (who are also directors of Haven House Foundation for the purposes of company law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

The trustees present their report and the audited financial statements for the year ended 31 March 2023. Reference and administrative information set out on pages 18-19 forms part of this report. The financial statements comply with current statutory requirements, the articles of association and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102. This trustees’ annual report includes a directors’ report as required by company law.

Company Law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources, including the income and expenditure, of the charitable company for that period.

In preparing those financial statements the Board of Trustees is required to:

The Board of Trustees is responsible for keeping adequate accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and which enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the Trustees are aware:

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the Haven House Foundation website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Members of the charity guarantee to contribute an amount not exceeding £10 to the assets of the charity in the event of winding up. The total number of guarantees at 31 March 2023 was 13 (2022: 8). The Trustees are members of the charity but this entitles them only to voting rights. The trustees have no beneficial interest in the charity.

Approved by the Board of Trustees and signed on its behalf by:

Ian Ailles Chair

Date: 20 September 2023

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Independent auditor’s report

To the members of

Haven House Foundation

Independent auditor’s report to the members of Haven House Foundation

Opinion

We have audited the financial statements of Haven House Foundation (the ‘charitable company’) for the year ended 31 March 2023 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on Haven House Foundation’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

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Independent auditor’s report

To the members of

Haven House Foundation

Other Information

The other information comprises the information included in the trustees’ annual report, including the strategic report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report including the strategic report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and

22

Independent auditor’s report

To the members of

Haven House Foundation

fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

Capability of the audit in detecting irregularities

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

23

Independent auditor’s report

To the members of

Haven House Foundation

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities . This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Joanna Pittman (Senior statutory auditor)

26 September 2023

for and on behalf of Sayer Vincent LLP, Statutory Auditor Invicta House, 108-114 Golden Lane, LONDON, EC1Y 0TL

24

Haven Hou¥8 Foundation Staternent of financial activi1185 lincorporating an income and expgnditure account) For the ear ended 31 March 2023 2023 Total Unr85tricted 2022 Total Unrestricted Restrict8d Restrict8d Note Income from: Donations and legacies Charitabl8 activiti85 Statutory funding for hospic8 care Grant5 Other trading activities Investtnent5 1,544,518 1.544,518 1,771,753 1,771,753 1,409,723 104,241 1,613,800 55,819 1.409,723 697,616 1.613,800 55,819 779,176 103,120 1,252,334 39,737 779,176 632,149 1,252,334 39,737 593,375 529,029 Total income 4,728,101 593,375 5.321,476 3,946,120 529,029 4,475,149 Expenditure on: Raising funds Shops Ev8nls and oth8r fundraising activity Charitabl8 activiti85 Provision of h05pi¢e 58rvices 745,401 829,674 252,051 745,401 829,674 252,051 631,861 715,444 222,579 1,617 5,664 2,318 633,478 721,108 224,897 2,749,691 599,520 3.349,211 2,313,761 521,531 2,835,292 Total expenditurè 4,576,817 599,520 5.176,337 3,883,645 531,130 4,414,775 Net incorn• I l•xpenditurel before net 110ssesl I gains on investments 151,284 16,1451 145,139 62,475 12,1011 60,374 N8t Ilossesl I gains on investrnents 1176,6881 1176,6881 55,427 55,427 Net movernent in fund$ 125,4041 16,1451 131,5491 117,902 12,1011 115,801 Reconciliation of funds.. Total funds brought forward 5,135,715 6,145 5.141,860 5,017,813 8,246 5,026,059 Total fund¥ carried forward 5,110,311 5.110,311 5,135,715 6,145 5,141,860 All of th8 abov8 results are deriv8d frorn continuing activiti8s. Ther8 wer8 no other r8cognis8d gains or10sses other than thos8 Stated above. Mov8tn8nts in fLJnds are disc1058d in Not8 19a to the financial stat8m8nts. 25

Haven House Foundation Balance sheet Company no. 3000171 1Mar h 2023 2023 2022 Note Fixed assets: Tangible assets Investments 12 13 1,696,621 1,800,337 1,808,785 1,905,909 3,496,958 3,714,694 Current assets: Debtors Cash at bank and in hand 14 1,038,596 976,958 610,997 1,135,412 2,015,554 1,746,409 Liabilities: Creditors.. amounts falling due within one year 15 (402,201) 1319,2431 Net current assets 1,613,353 1,427,166 Total net assets 5,110,311 5,141,860 The lunds ol the charity: Restricted income funds Unrestricted income funds: Designated funds General funds 19a 6,145 2,049,621 3,060,690 2,161.785 2,973.930 Total unrestricted funds 5,110,311 5,135,715 Total Charity funds 5,110,311 5,141,860 Approved by the Iruslees on 20 September 2023 and signed on their behalf by lan Ailles Chair 26

Haven House Foundation Statement of Cash flows 1Mar h202 2023 2022 Cash flows Irom operating activities Net lexpendilurel l income for the reporting period {as per the statement ol financial aclivitiesl Depreciation charges Losses / Igainsl on inveslmenls Dividends and interest from investments Loss on the disposal ol fixed assets Increase in debtors Increaselldecreasel in credilors (31,549) 115,801 166,225 176,688 (55,819) 690 1427,599) 82,958 154,653 188,1631 139,7371 133,8141 134,1321 Net cash (used in) I provided by operating activities Cash Ilows Irom investing activities: Dividends, interest and rents from investments Purchase of fixed assets Proceeds from sale ol inveslmenls Purchase of investments Cash movement in investments 188,4061 74,608 55,819 (54,751) 427,807 1498,922) 39,737 {259,6091 226,524 {269,0071 55,682 Net cash used in investing activities 170,0481 1206,6731 Change in Cash and cash equivalents in the year Cash and cash equivalents al the beginning of the Change in cash and cash equivalents due lo exchange rale movements Cash and Cash equivalents at the end of the year (158,4541 1,135,412 1132,0651 1,267,477 976,958 1,135,412 Analysis of Cash and cash equivalents and of net debt Other non- cash changes At 31 March 2023 At 1 April 2022 Cash flows Cash at bank and in hand 1,135,412 1158,4541 976,958 Total cash and cash equivalents 1,135,412 11 $8,454) 976,958 27

Havèn Housa Foundatlon Not8s to thè Ilnanclal statèmènts 1 A¢countlng pollcla$ 81 Statutory Inlormatlon Haven House Foundation is a charitablè eompany limitèd by guarantèè and is in¢orporalèd in England and Wales. Tho registèrèd offic6 addrèss is Thè Whito Housè, Mallinson Park, Woodlord Greon, High Road, IG8 9LB. bl Basls of praparatlon The financial statemènts hava bèèn prÈparèd in aeeordaneè with Accounting and Raporting by CharitiÈs.. StatèmÉnt ol RÈcommèndèd Practicè applicablÈ to charities preparing thèir accounts in accordancÈ with thè Financial Reporting Standard applicablÈ in thè UK and Rèpublic ol IrÈland IFRS 1021- Icharitiès SORP FRS 1021, The Financial Roporting Standard applicablÈ in thè UK and Rèpublic ol IrÈland IFRS 1021 and thè CompaniÈs Aet 2006. AssÈts and liabilities are initially ro¢ognised al historical ¢osl or Iransa¢tion value unloss olherwiso Staled in the relevant aecounting policy or noto. In applying the linan¢ial rèporting framèwork, thè trustèes havè made a numbèr ol subjèctivè judgèments, lor èxample in respèct of signifieant a¢¢OLJnting Èstimatès. Estimatès and jLJdgÈmènts arg continually èvaluatèd and arè basÈd on hislori¢al oxpèrièneè and othÈr faetors, ineluding èxpèetations ol futurè èvènts that arè bèliÈvèd to bè rèasonablè LJndÈr thè ¢ir¢umstaneès. Thè naturè of thè èstimation mèans thè actual outeomès could diffèr from thosÈ èstimatÈs. Any signili¢anl o$1imalès and judggmonls affè¢ting those financial statements are dotailod within the rèlèvant awounling poli¢y below. ¢1 Publlc b8naflt antlty Thè charity mèèts tho dolinition ol a publi¢ bènofil entity under FRS 102. Tho Trustèès do not ¢onsidor that thoro aro any sour¢es ol èstimation un¢ertainty at thè rèporting dalè that have a signili¢anl risk ol ¢ausing a material adjustmènt to the ¢arrying amounts ol assets and liabilities within thè nèxt rèporting pèriod. dl Golng conc&rn The Trusteès, through règular linaneial and ¢ash flow rèporting al meolings ol thè Board and more dètailèd ongoing monitoring by thè FinancÈ and Rèsour¢Ès Committèè la Board SLJb-eommittèèl, arg kÈpt informÈd on an ongoing basis ol thè financial pèrtormancè, forward in¢omÈ, èxpènditurè, cash flow and rèsèrvès projÈctions ol the charity, including potèntial risks affècting the undeilying financial assumptions. As a ie5ult, the Trustees consider there are no material uncertainties about the chaiity's ability lo Continue as a going eon¢orn. 91 Ineomo Incomè, including voluntary incomè raeèivèd by way ol donations, is rècognisèd whèn thè charity has èntitl8m8nt to thè funds, any pÈrtormancè conditions atta¢hÈd to thè ineomè havè bèèn mèt, it is probablè that thè ineomè will bè rèeèivèd and that thè amount Can be mèasurèd rèliably. Thè charity rèeèivès donatèd goods lor rèsalè in its shops. Thè TrustÈès eonsidèr that èstimating thè valuè of thè donatèd goods is impractical duè to thè volumè of low-valuè itèms rè¢èivÈd and thè absèncè of detailÈd stock control systems and rècords. Thèrèforè, donated goods for rÈsale aro not rè¢ognisèd on rè¢eipl, instèad incomè is rè¢ognisod whèn goods arè sold. Income frorn government and othei grants, whether'capital. grants or'revenue. giant5, is recognised when the chaiity has ontitlÈmènt to thè funds, any pèrformancÈ conditions attaehèd to thè grants have boèn mel, it is probablo that the in¢omo will be reeèivèd and thÈ amoLJnt can bè mèasurÈd rÈliably and is not dèfèrrèd. Recognition ol lega¢y incomè is depèndonl on tho typo 011gga¢y. Poeuniary lega¢iès are roeognisèd whon nolili¢ation is reeèivèd. RÈsiduary lègaeios aro rÈeognisèd when onlillèmÈnt is establishèd, and the valuo ¢an bè moasured rÈliably. 28

Havèn Housa Foundatlon Not8s to thè Ilnanclal statèmènts 1 A¢countlng pollclos {contlnu8dl f) Donatlons ot glfts, sèrvlc8s and lacllltlès Donatèd goods, facilitiès, and sèrvieès in thè linaneial statèmènts eomprisÈ thè provision ol sèrvicÈs and othèr gifts, and include discounts givèn for such goods and sèrvieès whèrè thèsè arè ovèr and abovè nomal commÈrcial dis¢oLJnt tèrms. Thèsè arè includÈd in thè Statèmènt of Financial activitiÈs at thè valLJè of thè gift to thè Charity., a corrèsponding amount is thÈn recognisèd in èxpènditurè in thè pÈriod ol rÈcèipt or, in thè casè of capital itèms donatèd ovér thÈ ÈxpÈctÈd lifetimè ol thè assèt. Goods, facilitiès, and sÈrvi¢ès donatèd for charitablè activitiès are treatèd as rèstricted in naturè, whilè thosè donatèd for support activitiès arè trÈatèd as LJnrèslri¢tèd. In a¢¢ordan¢o Wlth the Charitiès SORP IFRS 1021 voluntèèr time, in¢luding that ol IrustèÈs, is not rè¢ognisÈd. gl Int8r8st r8cèlvablè Interest on funds held on deposit is in¢ludèd whon recèivablè and thè amount ¢an bo measurèd rèliably by the ¢harity,' this is normally upon nolili¢ation ol the inlorèsl paid or payablè by thè bank. h) Fund aceountlng RÈstrictÈd funds arè to be usod lor spoeili¢ purposès as laid down by tho donor. Expondituro whi¢h mèets thèsè ¢rilèria is ¢hargÈd to thè fund. Unrestricted funds arè donations and othor in¢oming rèsour¢os recoivod or gènerated lor tho charitablè purposès. DÈsignatèd funds arè unrèstrictèd funds oarmarkèd by thè Trusteos lor parti¢ular purposès. 11 Expèndlturè and Irrècov&rablè VAT Expenditure is chaiged on an acciual's basi5 at cost inclusiv8 of any VAT which cannot be 18cove18d. Staff cost5 a18 allocated dirèctly to thè adivity lor which thèy arè incLJrrÈd. Costs of gÈnèrating funds eomprisè thÈ costs associatèd with attracting voluntary income (donations, legacies and grants), fundiaising activities such as events and the costs of operating the charity'5 shops. Charitablè èxpenditurè eomprisès thosè eosts incurrÈd in thè dèlivÈry ol hospicÈ sÈrvi¢ès. It includès both Costs which can bè dirèetly allocatÈd and thosÈ ol an indirect naturè nècÈssary to SLJPPOrt thom. Support Costs, which includo governan¢e costs, havè bèÈn allocatèd to aetivity cost Categoriès basèd on staff costs 11 Allocatlon of support costs Directly attributable support costs havo bèèn alloealèd as appropriatè. RÈmaining support ¢osts havè bèon allocatèd across activitiès on thè basis of avèragÈ hèad Count. Thèsè eosts includè providing Financè, HR lor èmployèès and voluntèèrs, ¢Èntral Facilitiès and IT support. Gènèral eosts rèlatèd to thè opèration of Thè Whitè HoLJSè Sitè arè includèd in thÈ ovèrall Facilitiès costs lor tho organisalion. kl Opèratlng 1è8S•$ Rental eharggs aro chargèd on a straight lino basis ovèr tho tèrm ol thè lease. 11 Tanglblè flxad assets Items of equipment arè eapitalis8d whèrè thè purehasa pricè èxeèèds £1,000. DÈprèciation costs arè allocatÈd lo activitiÈs on thè basis ol thè Ljsè of the related assèts in thosÈ aetivitiès. Assèts arè reviewèd lor impairmènt il eircumstaneos indicatè thèir carrying value may èxcoèd their net roalisable value and valuè in uso. Deproeiation is providod al ratès ¢aleulatod to writè down thè ¢ost ol each asset to its èstimated residual value over ils expected usèful life. The depro¢iation ratès in use are as follows.. Improvèmènts to propèrty Lèasèhold propèrty Plant and machinÈry EqLJipmenl Motor VÈhi¢lès Shortér of lifè of lÈasè and 1 00/0 of cost Shortér of lifo of leas? and 20/0 01 ¢0sl 100/0 of Cost 200/0 of Cost 250/0 of Cost 29

Havèn Housa Foundatlon Not8s to thè Ilnanclal statèmènts 1 A¢countlng pollclos {contlnu8dl ml Llstèd Inv8stmènts Invèstmènts arè a form ol basic linaneial instrumènt and arè initially rèeognised at thèir Iransa¢tion valuè and subsèquèntly mèasuréd at thèir fair valuè as at thÈ balaneè shèÈt datè using thè elosing quotèd markÈt pricÈ. Any ehangè in fair valuè Mll bÈ rècognisèd in thè statèmènt of financial activitiÈs. Invèstmènt gains and losses, whether realised or unrealised, are cornbined and shown in the heading "Net gainslllossesl on investments" in the slatÈmÈnt ol linaneial aetivitiès. ThÈ charity dogs not aCqLJirè put options, dorivativès or othèr eomplox linaneial instrumÈnls. Invèstmants In subsldlarl8s The charity has a wholly ownéd trading subsidiary, HavÈn Housè Trading Limitèd, which was incorporatèd in thè Unitèd Kingdom and has not tradÈd yèt. Thè invèstmènt in thè subsidiary is £1. ConsolidatÈd accounts have not bèèn preparèd because thè trading subsidiary is dormant and immatÈrial to thè group. n) D&btor$ Trade and othèr dèbtors arè rèeognisÈd at thè sèttlèmènt amount duo aftèr any tradè diseount offorod. Prèpaymènts are valu al thè amount prepaid not ol any tradè diseounts duo. ol Cash at bank and In hand Cash at bank and in hand ineludes working ¢apilal eash and deposits held at eall within banks. pl Cradltors and provlslons Creditors and provisions arè roeognised whèrè tho charity has a prèsonl obligation resulting from a past ovent that will probably result in thè transfèr ol fLJnds to a third party and thè amount dug to sèttlè the obligation can bÈ mèasurèd or èstimated rèliably. Creditors and provisions are normally rè¢ognisgd al their sgttlgmgnl amount after allowing for any tradè dis¢ounls du?. ql Flnanclal In$trum•nt$ Thè charity only has financial assÈts and financial liabilitiès ol a kind that qualify as basic financial instrumènts. Basie financial instrumènts arè initially rè¢ognisèd al transaetion value and subsgquenlly mgasured al thèir settlement valug. r) Pènslons Thè pènsion eosts eharged in the financial statèments rèpresonl the ¢ontribulions payablg by the ¢harily during tho pèriod in ae¢ordancè with FRS 102. Thè charity opÈratÈs a dèfinèd bènèfit sehèmÈ lor staff prÈviously èmployèd Mthin thè NHS. Thè assèts of thè schèmè aro hèld by thè NHS SupÈrannuation Sehèmè. This is a multi-Èmployèr dèfinÈd bènÈlit s¢hÈmè but is aeeountÈd lor as a dèfinèd contribution s¢hÈmè as thÈ charity is unablÈ to idèntify thè LJndÈrlying assèts and liabilities in that s¢hÈmè. Contributions to thè 5cherne are chaiged to the Statetnent of Financial Activities to spread the cost of pensions over ernploy88s' working liv85 Wlth thè charity. ThÈ contributions arè dètèrminÈd by qualifièd actuariès basèd on pèriodic valuations. Tha latèst actuarial valuation undèrtakèn lor tha NHS Pènsion Schèmè was complètèd as at 31 March 2016. Th6 rèsults ol this valLJation set thè èmployÈr Contribution ratè payablè from April 2019 to 20.60/0 ol pensionablè pay, plLJS 0.080/0 administration leè. As a transitional arrangèmènt that startèd in 2019 and has eonlinuèd through 2022123, the employèr pay$ 14.380/. lo the sehème. Tha charity eontributas to thè dèfinèd eontribution schamès ol thosa mÈmbèrs ol staff not includad in thè NHS Suporannualion Fund. Thè assÈts ol thÈ schèmès arè hèld sèparatÈly from thosÈ ol thè charity. This sehÈmÈ was sÈt up lo mÈèt thè anvArnmAnt'4 rAoiJirAmE>nt4 rpoardina nAnSinn Drnvisir>ns fr>r st5Jff 30

Havèn Housa Foundatlon Not8s to thè Ilnanclal statèmènts 1M h202 2 In¢omo from donatlons and lagaclè$ 2023 Total Unrèslri¢ted Rèstri¢tèd 2022 Total Unrostrietod Reslri¢ted Donations LegaciÈs Gifts in Kind 1,337,813 137,736 68,969 1,337.813 137.736 68,969 1,488,589 47,575 235,589 1,488,589 47,575 235,589 1,544,518 1,544,518 1,771,753 1,771,753 Gifts in Kind rÈprèsènt donatèd goods and sèrvieès, principally thè band & sèrvieès at thÈ Ball at È35,00012022.. £nill, Googlè advertising valuod al £31,77212022.. £69,275) and Gardon of Rèflection works al £nil12022.. £162,814). 3 Grant$ for ¢h8rltablo 8¢tlvltlg$ 2023 Total Unrèslri¢ted Rèstri¢ted 2022 Total Unrostrietod Reslri¢ted NHS England Annual Grant St Jamès's PlacÈ Foundation Pèars Foundation Albèrt Hunt Trust Thè Amy Winèhousè Foundation Thè Childwick Trust Thè London Marathon Charitablo Trust Limitèd Florèncè Nightingalè Aid in Sieknèss Trust Thè Bally Thomas Charitable Fund Thomas J Horne Charlès S Frèn¢h Jèssiè's Fund MCKS Charitablo Foundation NHSE Covid-19 EmÈrgèn¢y Grant BBC Childrèn In Nèèd Coronavirus Job Rèlonlion S¢hemo Others 518,875 518,875 39,041 25,000 20,000 20,000 15,000 13,000 12,000 10,000 8,500 365,022 365,022 18,949 30,000 20,000 10,497 39,041 25,000 20,000 18,949 30,000 20,000 20,000 15,000 13,000 12,000 10,000 10,497 14,250 14,250 8,500 8,500 8,500 20,000 10,000 10,000 70,609 9,901 16,183 28,238 20,000 10,000 10,000 70,609 9,901 16,183 2,567 11,700 4,500 16,200 25,671 Total in¢omo from Charitablè a¢tivilies 104,241 593,375 697,616 103,120 529,029 632,149 31

Havèn Housa Foundatlon Not8s to thè Ilnanclal statèmènts 4 In¢omo from othèr tradlng aetlvltl8$ 2023 Total Unrèslri¢ted Rèstri¢tèd 2022 Total Unrostrietod Reslri¢ted Shops Local Hospi¢0 Lottery Events Other fundraising Lo¢al Authority Rètail 1,144,669 262,322 197,162 9,647 1,144.669 262.322 197,162 9,647 882,953 257,946 49,518 33,917 28,000 882,953 257,946 49,518 33,917 28,000 1,613,800 1,613,800 1,252,334 1,252,334 5 In¢omo from Inv8stmènts 2023 2022 Dividènds on listÈd invÈstments and othor in¢ome Int?r?st on bank deposits 50,556 5,263 39,159 578 55,819 39,737 All incomè from inveslmènls is unrèstri¢tèd. 32

Haven House Foundation Notes to the financial statements ren 1M h202 6a Analysis of expenditure (Current year) Charitable activities Events and other Provision of fundraising Hospice Governance activity Services costs Raising funds Support cosls 2023 Tolal 2022 Total Shops Staff costs (Note 81 other direct cosls Finance Human Resources & Volunteering Facililies & oiher While House costs Information Technology 457,353 113,133 11,473 403,429 270,688 148,949 66,293 2,061,943 650,731 26,420 2,362 7,967 626,413 3,724,507 1,103,207 37,409 3,162,062 973,708 41,199 17,969 98,888 98,888 85,260 100,032 112,293 100,032 112,293 72,890 79,656 581,959 674,117 215,242 2,712,675 36,749 955,595 5,176,337 4,414,775 Support costs 155,475 155,557 36,809 607,754 1955,5951 Governance costs 7,967 28,782 {36,7491 Total expenditure 2023 745,401 829,674 252,051 3,349,211 5,176,337 Total expenditure 2022 633,478 721,108 224,897 2,835,292 4,414,775 33

Haven House Foundatlon Notes to the flnanclal statements 6b Analysis of expendilure (prior year) Charitable Events and other Provision of fundraising Hospice Governance aclivily Services osts Raising funds Support osts 2022 Total Shops Staff costs (Note 81 Olher direcl costs Finance Human Resources & Volunteering Facilities & other White House cosls Information Technology 374,744 109,521 12,773 353,913 233,411 124,531 58,614 1,697,346 572,162 2,196 609,332 3,162,062 973,708 41,199 12,000 16,426 85,260 85,260 72,890 79,656 72,890 79,656 497,038 587,324 183,145 2,269,508 14,196 863,564 4,414,775 Support costs 134,439 131,458 41,027 556,640 (863,564} Governance costs 2,001 2,326 725 9,144 (14,1961 Total expendlture 2022 633,478 721,108 224,897 2,835,292 4,414,775 34

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For hè èar ond&d 31 March 2023 Not1oxpanditurg1 I In¢omg for thg ygar This is slated aller charging I Icredilingl.. 2023 2022 Depreciation Loss on disposal ol fixed assets Operating lease rentals payable.. Property Other Auditor's remuneration (excluding VATI.. Audit 166,225 1,074 154,653 226,900 13,591 210,400 9,127 12,S28 10,000 Analv$l$ of staff costs, tru$lg9 rgmuneration and gxpgnsgs, and Ihg cost ol kgy manaqemgnt pgr$onng1 Stall ¢osls were as follows.. 2023 2022 Salaries and wages Social security costs Employer's contribution to defined contribution pension schemes 3,201,379 316,675 206,453 2,711,372 254,663 196,027 3,724,S07 3,162,062 The following number ol employees re¢eived employee benefits lex¢luding employer pension costs and employer's national insurance) during the year between.. 2023 No. 2022 No. £60,000- £69,999 £70,000- £79,999 £80,000- £89,999 £90,000- £99,999 The lolal employee benefits lin¢luding pension ¢onlributions and employer's national insuran¢el ol the key management personnel were £488,59612022'. £431,399). Trustees were neither paid nor received any other benefits from employment with the charity in the year12022'.£nill. No charity Iruslee re¢eived payment lor professional or other services supplied lo the charily12022.'£nill. Trustees, expenses represents the payment or reimbursement ol travel and subsistence ¢osls lotalling £23312022.'£nilll incLJrred by 1 12022.'0l members relating to attendance at meetings ol the Trustees. 35

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For hè èar ond&d 31 March 2023 9 Stsff numbors The average number ol employees (head ¢ounl based on number ol stall employedl during the year was 10412022.. 1021. Stall are split across the activities ol the ¢harity as follows (lull lime equivalent basisl.. 2023 No. 2022 No. Provision ol hospice setvices Raising Funds Shops Support & Goveman¢e 39 12 14 16 14 14 82 79 10 Rolalad party Iran$acllons There are no related party transa¢tions lo dis¢lose lor this financial year12022.'£nill. There are no donations from related parties whi¢h are outside the normal ¢ourse ol business and no reslri¢led donations from related parties. 11 Taxatlon The ¢harily is exempl from ¢orporalion lax as all ils in¢ome is ¢haritable and is applied lor ¢harilable purposes. 12 Tangiblg fixgd a$$g1$ Leasehold land and Fixtures and buildings fittings Improvements lo Property Computer equipment Motor vehicles Total Cost At the start ol the year Additions in year Disposals in year 2,047,540 5,990 1155,6491 783,146 918,380 16,746 1168,2941 202,989 32,015 166,9271 52,089 4,004,144 54,7S1 19001 {391,7701 At the end ol the year 1,897,881 783,146 766,832 168,077 51,189 3,667,125 Doprociation At the start ol the year Charge lor the year Eliminated on disposal 1,056,759 64,669 1155,0701 200,896 15,667 746,604 55,158 1168,2931 152,390 26,271 166,8171 38,710 2,195,359 4,460 166,22S 19001 {391,0801 At the end ol the year Not book valu At th8 end of Ihg yoar 966,358 216,563 633,469 111,844 42,270 1,970,504 931,523 566,583 133,363 56,233 8,919 1,696,621 Al the start ol the year 990,781 582,250 171,776 50,599 13,379 1,808,785 All ol the above assets are used lor ¢harilable purposes. 36

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For hè èar ond&d 31 March 2023 13 Invostmgnl$ 2023 2022 Li$lgd Invg$lmonl$ Fair valLJe at the start ol the year Additions at cost Disposal proceeds Nel Ilossl / gain on ¢hange in lair value 1,905,909 1,830,458 498,922 269,007 1427,8071 1248,9831 1176,6881 55,427 1,800,336 1,905,909 Fair value al the end ol the year 1,800,336 1,905,909 Investments ¢omprise'. 2023 2022 UK Bonds and Equities Non UK Bonds and Equities Private Equity and Property Cash 482,013 1,157,827 93,179 67,317 542,600 1,174,676 131,551 57,082 Unlistod Investmènt Investment in Trading Subsidiary 14 Dobtors 2023 2022 Trade debtors Other debtors VAT Debtor Prepayments Aeerued income 587,030 28,610 32,722 102,515 287,719 248,623 39,753 27,930 93,215 201,476 1,038,S96 610,997 15 Cr9dllor$: amounts falllng dug wlthln ono ygar 2023 2022 Taxation and social se¢urity Other creditors Amounts due lo associated undertakings Aeeruals Deferred income Inole 161 77,S29 127,406 67,946 61,412 142,826 54,439 123,047 66,837 402,201 319,243 16 Dofgrrad In¢omg Deferred income comprises funding that relates lo spe¢ili¢ time periods that have not yel o¢¢urred and the release ol rent free periods within OLJr leases 2023 2022 Balance at the beginning ol the year Amount released to income in the year Amount deferred in the year 66,837 114,473 166,8371 1114,4731 54,439 66,837 Balance al the end ol the year 54,439 66,837 37

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For thè èar ond&d 31 March 2023 17 Pon$ion s¢hamg The ¢harity operates a defined benefit pension scheme lor stall previoLJsly employed within the NHS. The assets ol the scheme are held by the NHS Superannuation Scheme. This is a mLJlti-employer defined benefit scheme, bul is aeeounled lor as a defined contribution scheme as the charity is unable to identify the underlying assets and liabilities in that scheme. Contributions lo the scheme are charged to the Statement ol Financial Activities so as to spread the cost ol pensions over employees. working lives with the Charity. The contribLJtions are determined by qualified actuaries on the basis ol periodi¢ valuations. The pension cost lor the year was £114,45912022.' 2100,7611. The ¢harily ¢onlributes to the defined ¢onlribulion schemes ol those members ol staff not in¢luded in the NHS SLJperannLJation FLJnd. The assets ol the schemes are held separately from those ol the charity. The pension ¢ost lor the year represents contributions payable by the ¢harily tolalling £101,931 12022.. £93,3611. At the year end, £21,521 12022.. £24,788) was payable in respect ol pension contributions. 18a Analy$l$ of ngl assat$ bglwggn funds Icurrgnl yaarl General unrestricted Designated Restricted Total funds Tangible fixed assets Investments Net current assets 1,696,621 1,696,621 1,800,336 1,613,3S4 1,800,336 1,260,354 353,000 Not as$g1s al 31 March 2023 3,060,690 2,049,621 5,110,311 18b Analy$l$ of ngl assat$ bglwggn funds Iprlor yaar} General unrestricted Designated Restricted Total funds Tangible fixed assets Investments Net current assets 1,808,785 1,808,78S 1,905,909 1,427,166 1,905,909 1,068,021 353,000 6,145 Ngt as$g1s al 31 March 2022 2.973,930 2,161,785 6,145 5,141,860 38

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For thè èar ond&d 31 March 2023 19a Movgmgnts In fund$ Icurront ygarl Al 1 April 2022 In¢ome & Expenditure gains & losses Al 31 March 2023 Transfers Rostrictad fund$'. NHSE Annual Hospi¢e Funding Musie Therapy Fund Other 518,875 20,000 54,500 1518,8751 120,0001 160,6451 6,145 Totsl rg$lrictgd funds 6,145 593,375 1599,5201 Unrostrictad funds.. Designated funds.. Fixed Assets Strategi¢ Servi¢e Development 1,808,785 353,000 54,751 1166,9151 1,696,621 353,￿0 Total designated funds 2,161,785 54,751 1166,9151 2,049,621 General lunds 2,973,930 4,496,662 14,409,902) 3,060,690 Totsl unre$trict9d fund$ 5,135,715 4,551,413 14,576,817) 5,110,311 Totsl funds 5,141,860 5,144,788 15,176,337) 5,110,311 The narrative lo explain the purpose ol each fund is given al the fool ol the note below. 39

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For thè èar ond&d 31 March 2023 19b Movgmgnts In fund$ Iprlor ygarl Al 1 April 2021 In¢ome & Expenditure gains & losses Al 31 March 2022 Transfers Rostrictad fund$'. Fixed assets including equipment lor carelother NHSE Covid-19 Emergency Funding NHSE Annual Hospice FLJnding Coronavirus Job Retention S¢heme Music Therapy Fund Other 2,101 12,1011 170,6091 1365,0221 116,1831 110,4971 166,7181 70,609 365,022 16,183 10,497 66,718 6,145 6,145 Totsl rg$lrictgd funds 8,246 529,029 1531,1301 6,145 Unrostri¢tgd funds.. Designated funds.. Fixed Assets Strategi¢ Servi¢e Development 1,702,215 353,000 259,025 1152,4551 1,808,785 353,LN)O Total designated funds 2,055,215 259,025 1152,4551 2,161,78S Gangral lund$ 2,962,598 3,742,523 13,731,191) 2,973,930 Totsl unrestrictgd fund$ 5,017,813 4,001,548 13,883,646) 5,135,715 Totsl funds 5,026,059 4,530,577 14,414,776) 5,141,860 Purposès of restrictod funds The Fixed Asset fund Consists ol funds raised lo fund the relurbishmenl ol the hospice building and pur¢hase ol medical equipment. NHSE awarded funding from December 202110 Mar¢h 2022 to provide support lo people with ¢omplex needs in the conlexi ol the COVID-19 situation. The NHS England hospi¢e annual funding consists ol funds re¢eived from NHS England lo support existing hospice based palliative ¢are, respite and ¢ommunily servi¢es. The Coronavirus Job Retention S¢heme fund ¢onsisls ol monies re¢eived dire¢lly lor the payroll costs ol stall on furlough during the pandemi¢. The Music Therapy fund ¢onsisls ol funds received lo fund the musi¢ therapy setvice. Purpos&s of d8slgnat8d funds The Fixed Assets ILJnd represents the balan¢e ol fixed assets that has not been funded from reslri¢ted donations. The Strategi¢ Service Development fund consists ol funds that are designated lo support ILJlure service developments. None was spent in this financial year but it is planned lo ulilise £337k in 2023124 with the remainder lo be utilised in the following year. 40

Haven House Foundatlon Notos lo tho financial stat•m&nl$ For thè èar ond&d 31 March 2023 20 Opgrating 1oa$g commilmont$ payablg as a 19$$99 The charity's total tuture minimum lease payments under non-¢an¢ellable operating leases is as tollows for each ot the following periods Propety 2023 Other 2023 2022 2022 Less than one year One to live years Over live years 226,900 613,901 210,400 582,750 242,600 13,S91 10,854 9,127 14,763 840,801 1,035,750 24,445 23,890 21 Lggal slatus of thg charlty The ¢harily is a company limited by guarantee and has no share capital. The liability ol ea¢h member in the event ol winding up is limited lo £10. 41

Haven House Foundation - Financial Statements

Thank you

Our vital work would not be possible without the dedication and generosity of our large number of supporters and volunteers. We would like to thank all who have helped us to enable our children and their families to receive the care and support they need, when they need it. Though some have wished to remain anonymous, we would like to say a special thank you to the following organisations and individuals:

Alan Sullivan Alex Reeves Amy Winehouse Foundation Assemble Media Group Ben Shephard BGC Partners Billie and Greg Shepherd Chigwell Group (Chigwell Construction) CMC Markets Condurache Lilana Douglas Allen (Head Office Arun Estates) East West Connect EPIC Golf Society Florence Nightingale Aid In Sickness Trust Friends of Haven House Galliard Homes Ltd Gary Aylett Harry Kane Hollow Angling Society Jeet Gathani & Rashmi Gathani Jonathan B Harding Jon Richardson Korodi Ioan Claudiu Luke Taylor Macfarlanes LLP Maria Borg Barthet Mark Wright Martin Ellice Matchroom Sport Charitable Foundation Michelle Vanlint Ocean Holidays Orbian Management Partners of Haven House Reena Kalia Richard Barker Roy Nottage Sir Iain Duncan Smith Sir Martin Sorrell St Aubyn's School St James's Place Charitable Foundation Steve Shelton Stewart Investors The Albert Hunt Trust The Baily Thomas Charitable Fund The Childwick Trust The London Marathon Charitable Trust Limited

Haven House Foundation - Financial Statements

The Media People The Pears Foundation Together for Short Lives Trevor Long