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← Wokingham Youth Counselling And Information Service

2025-03-31-accounts

2025 AR Annual Report April 2025 bacp | Accredited Service NHS Buckinghamshire. Oxfordshire and Berkshire West l1rtE￿Ed Th•Qw•n'5Awwd forVohJntarySevvke

Table Of Contents

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|||| |---|---|---| |About Arc|.....................................................................................................................|3| |Chair’s Report|............................................................................................................|4| |Something Special|...................................................................................................|5| |Management Committee 2024/2025|...............................................................|6| |The Team 2024/25|....................................................................................................|7| |Coordinators Report|................................................................................................|8| |Social Media Report|..................................................................................................|10| |Clinical Coordinators Report|................................................................................|12| |Making a Difference|..................................................................................................|13| |Youth Access Report|................................................................................................|14| |Donor Thank You|........................................................................................................|17| |The Year in Review|.....................................................................................................|18|

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Page 2

About

ARC offers one-to-one counselling to Adults and Young People across Wokingham and the surrounding areas. We provide confidential counselling, at our main site in Wokingham, Oakwood in Woodley, GP surgeries and Schools across the area.

ARC provides an important role within the community, with referrals coming from other agencies as well as self-referrals.

In addition to counselling, we also offer important support for 16 – 25 year olds, through our Youth Access program, which provides information to young people on where and how to access support, from housing, to work and mental health.

Our counselling services are free to young people under the age of 21 years and low cost for adults. We believe that counselling should be accessible for all and that cost should never be a barrier to better mental health.

We are a charity with over 25 years offering support within the Wokingham area.

Page 3

The Chair’s Report

The Counsellors at ARC have been very busy this year, helping the people of Wokingham and beyond. The main concern again is anxiety, mainly around finance, which has an impact on family relationships. To help cope with these demands; we have had to recruit new Counsellors.

At ARC we are very concerned with providing as much help and support as we can. We have once again this year run a weekend of training; which was presented by Stefan Charidge, "Working Experimentally with Gesalt". The training was very well received by all who attended. We have also run a day's CBT Training on the subject of Addiction. As a gesture of goodwill; a dinner was organised at a well known restaurant in the centre of Wokingham, it was very appreciated by all who attended.

There has been a significant increase in the number of young people being referred to ARC, diagnosed with ADHD. Therefore our Youth Work needs constant investment in order to meet the ever increasing needs and challenges that Shaffrina, our Youth Access Worker, and her team cope with in Sixth Forms, Colleges and University. They provide advice on such matters as, housing, health issues, drugs and sexual health.

Our costs have increased, so a lot of pressure has been exerted on ARC to meet the increasing demands, such as the need to have a new conservatory roof to replace the old one that was in a poor state of disrepair.

We have to extend our warmest gratitude to Josh and Jack and their Australian adventures, which raised much needed funds. Also to Wokingham Borough Council, David Riddle Memorial Trust, St. James's Place, to name but a few, including a Brownie Pack, which raised £100, which touched my heart!

We must also say a very big thank you to all those who work for ARC, including Annelie in her new post in communications and we welcome Jane, who organises the office.

Finally, I must extend heartfelt gratitude to Paul, Vanessa, and all our hard working and committed Counsellors and our dedicated Management Team.

Nancy Quinnell 12th April 2025

Page 4

Something Special

"I was referred to ARC by my GP surgery when I was around 15 years old. At the time, I was really struggling with my mental health. I was offered six initial sessions, and from the very first meeting, I felt an immediate connection with my therapist — it took no more than five minutes to build trust. She was brilliant: genuinely understanding and kind.

From the start, I felt welcomed and safe enough to talk openly about what was bothering me. Over the course of those six sessions, we worked together to develop coping strategies I could use on my own. At first, I found it hard to put them into practice, but with resilience and encouragement, I gradually began to use them — and they helped.

What sets ARC apart from other services is how open and welcoming they are. I never felt judged. You can talk about anything, knowing it stays confidential. The counsellors are genuinely caring — it’s not just a job to them. It’s clear they’re there to help, not for personal gain, and that meant a lot to me.

The whole experience made me feel listened to, appreciated, and truly seen. I wasn’t just another number being rushed through the system. I felt like I mattered — like they had time for me and genuinely wanted to help.

Looking back now, I honestly don’t believe I’d be where I am today — studying Paramedic Science at university, pursuing my dream career — without the support I received from ARC. Their help was not only important; it was lifechanging."

2025 Client via Youth Access

Page 5

Management Committee

NANCY QUINNELL CHAIR RETIRED WOODLEY TOWN COUNCILLOR AND TEACHER

ANN STAINTON SECRETARY ARC CO-FOUNDER AND INDEPENDENT DELEGATE

DICK CROWTHER TREASURER RETIRED BOARD MEMBER OF DIAGEO AND MARS

ROSEMARY COOK SHELAGH FLOWERS REV. JACKIE CASE

EARLEY TOWN COUNCILLOR REPRESENTATIVE

WOODLEY TOWN COUNCIL REPRESENTATIVE

CHURCHES TOGETHER REPRESENTATIVE

RACHELLE

SHEPHERD DUBEY

EARLEY TOWN COUNCILLOR REPRESENTATIVE

KAY GILDER

WOODLEY TOWN COUNCIL REPRESENTATIVE

DR. KATHERINE

HADFIELD

GENERAL PRACTITIONER PAEDIATRIC SPECIALIST

Page 6

The Team 2024/25

Office

Paul Cassidy (Coordinator) Vanessa Bunting-Palmer (Clinical Coordinator) Jane Steadman (Office Manager) Shaffrina Rogers (OutReach & YIACS Manager)

Jane Buckland (Finance) Annelie Ryan (Marketing Manager) Olivia Cassidy (Marketing Intern)

Counselling Supervisors

Vanessa Bunting-Palmer Charlie Wall Jo Cooke

Lilly Capuozzo Sue Byrne

Counsellors

Adam Blay, Amal Mohammed, Anna Brooks, Beatrice Mistretu, Becky Wilson, Kerry Findlay, Catherine Montague, Ceri Johnston, Claudia Gridelli, Danny Phillips, Debbie Rathge, Debbie Thorpe, Elena Bradley-Syrett, Emily King, Emily Whan, Grace Pattenden, Honesty Sumner, Jackie Robertson, Jane Ainslie, Jane Buckland, Jane Steadman, Julie Dawson, Julie Fowler, Kate Lawrence, Kate McDonnell, Kate Selleck, Katie Forrester, Kayleigh Birch, Ken Mendoza, Krissy Harryman, Kuldeep Kuner, Laura Crossley, Lindsey Robertson, Maddy Trotman, Maria Burger,

Maria Schultz, Martin Watts, Martina Lukacova-Vaughan, Maya French, Michelle McLeish, Michelle Miles, Monica Dunne, Nadine Hartley, Neil Wheatley, Nina Cummings, Ote Abudiore, Peter Clements, Phaedra Ashford, Phil Armorgie, Richard Francis, Sarah Challis, Sarah Holmes, Sarah Kavanagh, Shaffrina Rogers, Sian Aitken, Sophie Harrison, Sue Eckert, Sylvana Bielec, Vicky Guthrie and Victoria Hanks

Page 7

Co-ordinator’s report

Another busy year for all of us here at ARC counselling and we are grateful for the support of all our funders. Our main new project was to continue providing 45 young person sessions per week.

This is to allow young people who cannot access counselling in their schools or some of those who are not attending school to get the support they need. This was an unfunded project and costs us over £30,000 a year to provide. Do see the list of our funders, but a special thanks to the David Riddle trust and St James Place for their generous support.

An amazing fundraising adventure was Josh and Jack who ran across Australia to raise funds for us a 12-week adventure, beset by problems but they persevered and raised over £4,000 for us , a huge well done to them.

The main increase in clients presenting issues is around neurodiversity, with more young people being diagnosed with ADHD and autism, and the issues around this. Young people with these issues can find it difficult to cope in our school system, with loud noises and other distractions making normal learning difficult and can affect their attendance and home life. We are also seeing an increase in adults that have been diagnosed with this, either through the NHS or privately.

The continued squeeze on public finances has also been a challenge to negotiate, with more demands on charitable givers, less money available from local authorities and increased cost of living for our residents. We also have seen our costs increase over the year but are extremely grateful for the continued support of Wokingham borough council, its officers and councillors, without whom we would be unable to meet the demands for our services.

Page 8

All our staff are either part time or volunteers and without their efforts and time we would not be able to operate, a huge thanks to jane who has taken over the office management , and vanessa our clinical coordinator for her hard work ensuring our BACP accreditation continues as well as managing our client management system to record our work, and the benefits that counselling has. All our funders require detailed reports on numbers of people seen, ages, demographics as well as impact that counselling has on our clients’ lives.

I would also like to thank our management committee for their time, expertise and support over the year, an integral part of the ARC family.

Reading university has been providing us with a social media intern, this year its Olivia, for the past few years, which has been a great addition to our team, and we also welcome Annelie who has been appointed to a new post of marketing and communications, and produced this report.

Youth counselling services offer numerous benefits that can significantly impact the lives of young people. Here are some key advantages:

Overall, ARC youth counselling services play a vital role in supporting the mental health and well-being of young people, helping them navigate life's challenges and achieve their full potential.

Paul Cassidy 17th April 2025

Page 9

Social Media report

This social media analysis compares ARC’s performance over two four-month periods: September to December 2024 and January to April 2025. During the latter period, ARC benefited from the fantastic support of social media intern Olivia Cassidy and the addition of new Marketing Manager Annelie Ryan, both of whom contributed significantly to our growth. The data focuses on two key metrics: views, which refer to the number of times our content has been watched or seen, and reach, which indicates the number of unique users who have seen our posts. So wherever you see views higher than the reach, this means that the same users have gone back more than once to refer to and digest our content - a very promising sign!

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September 2024 - December 2024
facebook Instagram ob TikTok
Views Reach Views Reach Views Likes
5.1K 1.4K 941 1.8K N/A N/A
@@ @0@ @@
January 2025 - April 2025
facebook nstagrom oh TikTok
Views Reach Views Reach Views Likes
17.5K 2.2K 13.5K 1.3K 135K 5.2K
+243% +57% +1334% -27%
SS BE ee
The only exception to growth is Instagram reach, which Olivia and Annelie have
identified as a result of our lacking video content. With exciting plans underway to
boost video production, we hope to see growth in this area in Q3 & Q4 2025. To
support this, we encourage all counsellors - the “boots on the ground” - to keep
seeking out opportunities for client testimonials and to begin gaining consent
using the “Client Story Form”, available in the marketing folder on Coffee Break.
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Page 10

Top Performing Posts: What’s Resonating with Our Audience

The most popular posts consistently include topics such as “secret signs” of various mental health conditions, simple step-by-step advice slides, the benefits of therapy, introductions to who we are at ARC, awareness dates, and content related to anxiety. These insights help us understand what matters most to our audience and guide future content planning.

Page 11

Clinical Co-ordinator

Report

Once again, it has been a busy year, with many challenges and changes. We continue to develop as an agency and I am proud of the service that we provide to the young people and adults of Wokingham.

Counsellors - Over the year we have recruited 20 new counsellors, which has enabled us to maintain a counselling team of just over 60 counsellors. Of this number, 23 work with Children and Young People (CYP), we have 13 qualified counsellors, and the remaining counsellors are either in their first or second year of their qualification.

I continue to be impressed with the level of skill that all our counsellors bring to their roles.

Supervisors - Our supervision team is unchanged from last year and bring a wealth of experience to their work. It remains a strength of ARC that our counsellors have inhouse supervision for their work with colleagues who have extensive knowledge of the agency.

Training - Once again we had a successful training weekend at Bournemouth, which looked at Gestalt techniques that could be incorporated into our client work. It was, as always, a great opportunity to meet with our colleagues and celebrate ARC’s achievements. We have presented our in-house Children and Young People training for the third time, with participants now moving on to working with clients. The course was enthusiastically received by the trainees.

April saw our 4th ARC Spring Conference, which has become an integral part of our training programme. This year we looked at addiction in the morning, and the afternoon was a choice of either Psychosocial Development or Current Issues in CYP Counselling. Feedback from the participants for all sessions has been very positive.

BACP Accreditation - Once again, we successfully passed our third year of the BACP Rolling Accreditation process. The feedback was again positive, with all criteria being met on first submission.

Thank You - It remains for me to express my personal thanks to all of you who work together to make ARC the successful agency it is, enabling it to provide help to so many clients. I have recently been reviewing our client feedback and it is heartwarming to hear the personal stories of how people’s lives have been helped.

Vanessa Bunting-Palmer 24th April 2025

Page 12

Makin a Difference g

“It has helped me massively. I was "ARC helped me to feel more at bedridden with anxiety and now i feel ease in talking to new people and like a totally different person, like I realise that opening up isn't as have a new life.” scary as it seems.”

“Felt listen to, not judged, sound practical advice. I feel stronger, more positive with actionable tools. I will miss coming.”

"I feel more proud of who I am.”

"From where I started in July, I am a different person mentally and physically. It was easy to get close too my counsellor which has made it easier to talk about things.”

“Without having someone to talk to, hear me and respond with care and understanding, I would have been lost.”

"It's given me a voice.” “ARC helped me when I was in a very upset and closed off time and now I feel so much happier and able to talk to people close to me.”

“I have learnt a lot, got lots of tools and have started using them. My counsellor is excellent!”

"It's helped me realise that I can overcome anxiety and that it won't rule my life.”

“It has helped me process and move on from a really difficult period in my life. It has massively reduced my anxiety and I feel so much happier in myself.”

CYP Adult

Page 13

Youth Access Report

Schools and Outreach venues Total No. sessions
Surgery 143
Oakwood Center 330
Addington 144
Bohunt 175
Bulmershe 324
Emmbrook 549
Finchampstead primary 113
Foundry 108
Highclose 368
Leighton P 27
Loddon primary 14
Oakbank 164
Piggott’s 330
Polehampton Primary 7
Forest 169
Waingels 723

Outreach and schools

Total Outreach Sessions: 3,115

Page 14

Feedback from the schools:

Emmbrook School benefits from having ARC counsellors in school because it helps the pupils to feel more emotionally contained. They build a trusting relationship with the counsellor and know that there is a safe confidential space in school where they can share their worries. They know that unless the counsellor feels they are in danger they can share what is worrying them without it being discussed with teachers and parents. Students have felt better able to cope with issues which can often feel overwhelming. When the counselling has finished pupils feel able to come and seek support if they are struggling. Pupils have reported that they feel less anxious having shared their worries and been given strategies to help them

Bulmershe, we have so many students in need of counselling services for one reason and another, that we just simply cannot deal with them all in our pastoral centre. By having a trusted partner like ARC, it means our young people can benefit from their services and we have peace of mind that they are having their needs met

Waingels: I think that offer of sessions during the school day really supports students to access the service. I've had some students say that having it during the school day, allows them to commit to the sessions for longer periods as they don't have "put parents / carers out " by asking for lifts to and from the sessions

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Our initial funding ran out July 2024, with the project being a great accomplishment. We successfully gained a 2nd round of National lottery funding. This was amazing news and really showed how invaluable this project is for local young people. This project continues to be instrumental in engaging young people within their community. It has begun connecting the 16–25-year-olds to organisations that support and serve them. The project has also supported external organisations to understand what young people need from their perspective. Youth Access has been the link between a young person’s voice and community organisations.

Having reflected on ‘what went well and what we needed to improve’, we had evidence that offering drop-in sessions were not as beneficial then offering 1:1 appointments. Having already got the initial infrastructure in place, we have been able to amend and improve our delivery model to be able to offer more 1:1 sessions. Through these sessions we have supported clients with mental health and wellbeing, CV writing, advocacy, family support and guidance, job searching and applications, and signposting. Since September alone we have had 74 individual information advice and guidance sessions.

We have modified some of our deliveries to provide specialised information, advice and guidance to specific targeted and vulnerable groups. Bracknell and Wokingham College are now identifying targeted groups to attend specialised sessions of delivery. For example, we ran a session on the racial unrest that happened over the summer. The session went extremely well with young people having open discussions, facilitated by the youth worker. The young people felt empowered to voice their own opinions and there were differing views within the group.

This led to an open debate with views being explored and challenged to gain a broader understanding all round. This month we delivered sex and the law to 22 ESOL students (English for speaker of other languages). We have also modified our delivery to include morning sessions. This was to allow for more 6th forms to have access to the service. Bulmershe school now has a morning session fortnightly. So far, we have reached 1869 young people since September. We have now offered targeted sessions to identified young people at Waingels College, and this starts after the Easter break. Moving forward, Youth Access will be visible at all local community events, raising the profile for ARC as well as reaching out to everyone in the community.

Feedback: “I did 3 or 4 different lots of counselling sessions with the same issue, it was helping while I was doing it and for a bit after but then I’d feel stuck because I’d done the steps they helped me to plan out, but I had no idea what I wanted or needed to do next. Whereas when I started meeting with Shaffrina she was able to show me the different options and helped me join things that I didn’t even know were out there. Which in turn helped me to grow in confidence and I am now able to do them by myself without even really thinking about it.”

Page 16

Donor Thank You Woodley Town Council St Paul's Church Charvil tvokingham ri 8Trr4Jn9 Chn£i H&Church Catholic Diocese of Portsmouth WOKINGHAM BIKEATHON 22- JUNE 2025 Wokingham Choral Society JO Jroey Masonic BERKSHIRE COMMUNITY FOUNDATION Charitable Foundation Jaiiicsis PlaLe WOKINiGHAM UNITED CHARITIES SHANLY FOUNDATION Charitable Foundationi University of EARLEY TOWN COUNCIL Reading I Community Health Center Wargrave Parfsh Councll DAVIDRIDDELL.ORG DESTIGMATISING MENTAL ILLNESS . COMMUNITY FUND NHS . Twyford PARtSH CO England FR FUNDRAISING REGULATOR 6rownie.s TERRACYCLE 2nd Spencers Wood Page 17

The Year in Review

Number of young people who have received… New young people accessing Counselling Number of Counselling sessions delivered in…

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554
1,501
5-7 years 8 years 9 years
10 years 11 years 12 years
13 years 14 years 15 years
16 years 17 years 18 years
18-24 years 3,605
160
141
134 138 Male (1) Female (2) Non-binary (3)
Not stated (Z) Not known (X)
Other (4)
86
600
74 560
48 500
33
15 400
7
4
1
300
248
200
100
6 7 8 8
0
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Male (1) Female (2)Non-binary (3)Not stated (Z)Not known (X) Other (4)
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White British (A) Black African (N) White other (C,B) Asian British (H,J,K,L) Mixed White and Black African (E) Any other mixed background (G,D) Mixed White and Asian (F) Not known (Z,99) Black British Caribbean (M) Other Ethnic Background (S,R,P)

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1200 1167
1000
800
600
400
200
20 53 46 3 23 24 23 5 35
0
Abuse Addiction ADHD / ASD / SEND Anger Anxiety Bereavement
Bullying Carer role / family illness Depression / low mood Family breakdown
Low self esteem Relationships – family / partner Self-harm
Suicide / suicidal thoughts Work/School Gender / Sexuality Other
Family Economic issues Relationship - Other Life Transitions
Physical Health & Disability Sexual Health
398
289
275
267
128 [142] 122
108 [115] 105 99 110
86
52
30 15 27 34 32 30 21
3
White British (A)Black African (N)White other (C,B)Asian British (H,J,K,L)Mixed White and Black African (E)Any other mixed background (G,D)Mixed White and Asian (F)Not known (Z,99)Black British Caribbean (M)Other Ethnic Background (S,R,P)
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Page 19

ARC Wokingham INCOME AND EXPENDITURE ACCOUNT- 2024125 INCOME Wokingham Borough Council Berkshire NHS National Lottery Community Fund Woodley Town Council Earley Town Council Thames Valley Police Wokingham Without Schools Counselling Wokingham United Session Fees University of Reading Charitable Donations Other Income Bank Interest Received 36,260.00 31.000.(X) 35.612.00 5,000.00 2,000.00 3.502.74 89.936.00 7,500.00 34,596.56 1.729.61 25.348.50 14,040.00 716.37 Total 287,241.78 EXPENDITURE Schoo15 Counselling - Contracts Schools Counselling - Ad ho¢ GP Counselling YP Counselling Young Citizen5 Advice Work Rent & Rates Printing & Stationery Furniture & Equipment Maintenance Woodley Outreach General Expenses Staff Salaries & Subcontractors Counsellors Supervision Counsellors Training Legal & Professional Fees 68,037.50 5,063.77 2.752.00 27,076.00 7,337.63 6,066.70 3,501.49 4,200.73 2,700.00 9,722.00 3,527.57 70,563.12 43,600.00 7,217.45 978.00 Prepared by : Total 262.343.96 EXCESS OF INCOME OVER EXPENDITURE 24,897.82 BALANCE SHEET AS AT 31 MARCH 2025 Brought Forward from 2023124 Plus surplus income from 2024125 Total 95,927.89 24.897.82 120,825.71 ACS Accounting Date : 8los Iz< Approved by :" Represented by Current Account Le5S Outstanding cheques Debtors & Prepayments Deposit Account Petty Cash 48.139.25 48,139.25 33.654.98 51,618.89 160.06 Creditors & Accruals Total {12.747.47} 120.825.71 ARC Wokingham Date :_ 08 May 2025

CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Examinerfs Report Report to the trusteesl members of ARC WOKINGHAM YOUTH COUNSELLING AND INFORMATION SERVICE On accounts for the year ended 31 MARCH 2025 Charity no (if any) 103347 Set out on pages I report to the trustees on my examination of the accounts of the above charity ("the Trust") for the year ended 3110312025 Responsibilities and As the charity trustees of the Trust, you are responsible for the preparation basis of report of the accounts in accordance with the requirements of the Charities Act 2011 ('the Act.). I report in respect of my examination of the Trust's accounts carried out under section 145 of the 2011 Act and in carying out my examination, I have followed the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act. IER October 2018

Independent examiner's statement I have completed my examination. I confirm that no material matters have come to my attention (other than that disclosed below ") in connection with the examination which gives me cause to believe that in. any material respect: accounting records were not kept in accordance with section 130 of the Act or the accounts do not accord with the accounting records I have no concems and have come across no other matters in connection with the examination to which attention should be drawn in order to enable a proper understanding of the accounts to be reached. Pleas lete words in the brackets rf they do not apply. Signed: Date: 08 MAY 2025 Name: SIMON MA Relevant professional qualification(s) or body (if any): CHARTERED MANAGEMENT ACCOUNTANT, ACMA Address: ACS ACCOUNTING (BERKSHIRE) LTD SIOTE 3 MARKET HOUSE. 19-21 fvl4RKET PLACE WOKINGHAM RG40 1AP Section B Disclosure Only complete rf the examiner needs to highlight matters of concern (see CC32, Independent examination of charity accounts" directions and guidance for examiners). Give here brief details of any items that the examiner wishes to disclose. IER October 2018

ARC Wokingham INCOME AND EXPENDITURE AccouKf- 2024125 INCOME Wokingham Borough Council Berkshire NHS National Lottery Communtty Fund Woodley Town Counci5 Earley Town Council Thames Valley Police Wokingham Without Schools Counselling Wokingham United Session Fees University of Reading Charitable Donations Other Income Bank Interest Received 36,260.00 31,000.IJ) 35,612.00 5,000.00 2,CKK).00 3,502.74 89.936.00 7,500.00 34.596.56 1,729.61 25,348.50 14,040.00 716.37 Total 287,241.78 EXPENDITURE Schools Counselling - Contratts Schoo15 Coun5ellin8- Ad hoc GP Counselling YP Coun5elling Young Citizens Advice Work Rent & Rates Printing & Stationery Furniture & Equipment Maintenance Woodley OLrtreach General Expenses Staff Salarie5 & Subcontrdciors Counsellor5 Supervision Coun5ellors Trdining Legal & Professional Fees 68.037.50 5,063.77 2,752.00 27.076.00 7,337.63 6,066.70 3,501.49 4,200.73 2,700.IXI 9,722.00 3,527.57 70.563.12 43,600.00 7,217.45 978.00 Prepared by: Total 262,343.96 EXCESS OF INCOME OVER EXPENDrruRE 24.897.82 BALANCE SHEET AS AT 31 MARCH 2025 Brought Forward from 2023/24 Plus surplus income from 2024125 Totsl 95.927.89 24.897.82 120.825.71 ACS Accounting Date: eJ8loS Iz< Approved by : Represented by Current Account Less outstanding cheques Debtors & Prepayments Deposit Account Petty Cash 48.139.25 48,139.25 33.654.98 51,618.89 160.06 Creditors & Accruals Total 112,747.471 120.825.71 ARC Wokingham Date : 08 May 2025