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|||Page||
|---|---|---|---|
|Reference and Administrative<br>Details||||
|Report ofthe Trustees|2|to|17|
|Report ofthe Independent<br>Auditors|l8|m|21|
|Statement ofFinancial Actlslties||22||
|Ralance Sheet||23||
|Cash Flow Statement||||
|Notes to the Cash Flow Statement||||
|Notes to the Financial Statements|26|to|36|
|Detaged Statement<br>ofFinancial Acdrities|37|to|38|





|TRUSTEES|AArmson<br>Chairman/|AArmson<br>Chairman/|Director|
|---|---|---|---|
||M Colas Treasurer|||
||J Baker Director|||
||Z Cunliffe Director|||
||T Higgs Director|||
||TJames Director|||
||M Core Director|||
||Ms M C Gressweg|Director (appointed||
||18.11.20)|||
|COMPANY SECRETARY|M Core|||
|REGISTERED OFFICE|The Old Auction Rooms|||
||8West Street|||
||Rushden|||
||Northamptonshire|||
||NNI 0ORT|||
|REGISTERED COMPANY NUMBER|02951827 (England|and|Wales)|
|REGISTERED CHARITY NUMBER|1(H3321|||
|AUDITORS|Baby8Company|(Syweg) Ltd||
||Statutory<br>Auditors|||
||Thlsdedown<br>Bam|||
||Holcot Lane|||
||Syweg|||
||Northampton|||
||Northamptonshire|||
||NN6 OBG|||
|SOLICITORS|Hannah<br>Solicitors|||
||I I Church Street|||
||Rushden|||
||Northeast|||
||NNI 09YU|||





## 

## 

|Reference and ad|mini|strative|detags||||
|---|---|---|---|---|---|---|
|Charicy Name:|||||SERVE||
|Charity registracion|number:||||1043321||
|Company<br>reglsvation|number:||||2931827||
|Registered<br>Office and Operacional|||address:||||
||||||BWest Screet||
||||||Rushden||
||||||Northants||
||||||NNI 00RT||
|Directors A Members||(Management||Committee)|||
|Alan Armson|||||Chairman||
|Marun Colas|||||Treasurer||
|Maureen Core|||||Secremry||
|Jimmy James|||||Director||
|Jake Baker|||||Director||
|Zara CunlilFe|||||Director||
|Trevor Higgs|||||Director||
|Marie Gressweg|||||Director - appointed|23/I I/2020|



## 

## 

|Senior M|anagers (es|of31 March|2021)||
|---|---|---|---|---|
|CEO||||Jesslca Sister|
|Registered|Care Manager|||Samantha<br>Horne|
|Befriending|Manager|||Jonathan Cook|
|Transport|Manager|||Jenni Anker|
|Wellbelng|Manager|||Gemma<br>Hager|
|Project Manager<br>(Wellingborough/East|||Northeast)|Cheryl Smith|
|Head Oglce StafF(ns of31 March|||2021)||
|Finance 0|Payroll Coordinator|||Natalie Clarke|
|Finance Assistant||||Sonia Richardson|
|DBSAdministrator||||Michege Bathursc|
|Befiiending|Coordinator|(Kettering/Corby)||Ogvia Clarke|
|Administrator/Telephone||Befriender||Ruth Moore|
|Schedular||||Sarah Boyle|
|Homecare|Team Leaden|||Hayley<br>Kingston|
|||||Ashley Davidson|
|fleception|0Transporc Assistanc|||Gill Willis|
|Well-being|Coordinator|||Judith Nelson|
|Community|Support Oglcer|||Jenny Standen|





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|SERVE have sufllclent|reserves and run at|7months<br>operation|al<br>cost reserves.|This odces into|
|---|---|---|---|---|
|Financially:|||2021|2020|
||Fundraising|R Donadons:|«725,791|«137,372|
||Service Levels Agreements:||«202,833|«165,428|
||Transport|8Care Charges:|«533,178|E685,038|



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||||||2021|2020|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||fund|funds|funds|funds|
|||Notes|E||||
|INCOME AND ENDOWMENTS|FROM||||||
|Donations<br>snd legacies|||83,436|204,207|287,643|137,372|
|Donation<br>hIVCA|||438,148||438,148||
|Charitable<br>activities|||||||
|Service Level Contracts|||5,074|197,759|202,833|165,428|
|Transport<br>and Care Charges|||533,178||533,178|685,038|
|Other trading activities|||32,859||322159||
|Investment<br>income|||456||456|799|
|Other Income|||55,570||55,570|989|
|Total|||1,148,721|401,966|1,550,687|989,626|
|EXPENDITURE ON|||||||
|Raising funds|||16,667||16,667|13,195|
|Charitable<br>activities|||||||
|Service Level Contracts|||738,922|180,712|919,634|989,167|
|Transport<br>and Care Charges|||817||817||
|Other|||73,336||73,336|79,949|
|Total|||829,742|180,712|1,0 10,454|1,082,3 I I|
|NET INCOMEf(EXPENDITURE)|||318,979|221254|540,233|(92,685)|
|Transfers between<br>funds||18|221,254|221,254|||
|Net movement<br>In funds|||540,233||540,233|(92,685)|
|RECONCILIATION<br>OF FUNDS|||||||
|Total funds brought forward|||271,755||271,755||
|TOTAL FUNDS CARRIED FORWARD|||811,988||811,988|271,755|





## 

||||||2021|2020|
|---|---|---|---|---|---|---|
||||Unresciicted|Restricted|Total|Total|
||||fund|funds|funds|funds|
|||Notes|||||
|FIXEDASSETS|||||||
|Tangible assets||13|381,023||381,023|87,493|
|CURRENT ASSETS|||||||
|Stocks||14||||1,158|
|Debtors||15|88,887||88,887|118,654|
|Cash at bank and in hand|||433,276||433,276|162,341|
||||522,163||522,163|282,153|
|CREDITORS|||||||
|Amounts<br>falling due within|one year|16|(91,198)||(91,198)|(97,891)|
|NET CURRENT ASSETS|||430,965||430,965|184,262|
|TOTAL ASSETSLESS|CURRENT||||||
|LIASIUTIES|||811,988||811,988|271,755|
|NET ASSETS|||811,988||8I I 988|271,755|
|FUNDS||18|||||
|Unresu icted funds|||||811,988|271,755|
|TOTAL FUNDS|||||811,988|271,755|






## 

|||||n|I|R|H|||
|---|---|---|---|---|---|---|---|---|---|
|||||||||2021|2020|
||||Notes|||||6||
|Cash Rows from operating||activities||||||||
|Cash generated<br>from operations||||||||151,130|(66,785)|
|Tsx paid|||||||||5,211|
|Net cash provided<br>by/(used|in) operating||activities|||||151,130|~61,574|
|Cash laws from Investing||activities||||||||
|Purchase oftangible gxsd assets||||||||(31,325)|(34,665)|
|Sale oftangible<br>Fixed assets||||||||1,161||
|Cash acquired<br>on acquisition||||||||149,775||
|Interest received||||||||194|799|
|Net cash provided<br>by/(used|in) invesdng||sctivldes|||||11119805|33,866|
|Change<br>in cash and cash|equivalents||in the|||||||
|reporting<br>period||||||||270,935|(95,440)|
|Cash and cash equivalents||at the beginning||||||||
|ofthe reporting<br>period||||||||162,341|257,781|
|Cash and «ash equivalents||at the end of||||||||
|the reporting<br>period||||||||||





## 

|ACTIVITIES||||||
|---|---|---|---|---|---|
|||||2021|2020|
|Net income/(expenditure)<br>for the reporting<br>Statement ofFinancial Activities)|||period (as per the|540,233|(92,685)|
|Adjustments<br>fon<br>Depreciation<br>charges||||32,756|27,103|
|Profit on disposal of|fixed assets|||(902)||
|Interest received||||(194)|(799)|
|Assets acquired<br>on acquisition||||(438,148)||
|Decrease/(increase)|in stocks|||1,158|(349)|
|Decrease/(increase)|in debtors|||29,768|(17,619)|
|(Decrease)/Increase|in creditors|||~13,541|17,564|
|Net cash provided|by/(used|in) operations||151,130|~66,785|



|ANALYSIS OF CHANGES IN NET FUND|S|||
|---|---|---|---|
||At 1.4.20|Cash Row|At 31.3.21|
||6|||
|Net cash||||
|Cash at bank and in hand|162,341|270,935|433276|
||162,341|270,935|433,276|
|Total||||





## 

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## 

## 

|2.|DONATIONS<br>AND LEGACIES|||
|---|---|---|---|
|||2021|2020|
||Donations|9,716|30,773|
||Gift aid|739|2,052|
||Legacies|12,750||
||Donated services and facilities|143,867|74,299|
||Other grants|120,571|30,248|
|||287,643|137,372|
|3.|OTHER TRADING ACTIVITIES|||
|||2021|2020|
||DB5|32,859||
|4.|INVESTMENT INCOME|||
|||2021|2020|
|||6||
||Rents received|262||
||Deposit account interest|194|799|





## 

||INCOME FROM|CHARITABL|E ACTIV|ITIES||||
|---|---|---|---|---|---|---|---|
|||||||2021|2020|
||||Acdvtt7|||||
||Council||Service Level Contracts|||186,995|154,664|
||Northamptonshire<br>NHS||Service Level Contracm|||10,764|10,764|
||Contributions<br>and charges||Service Level Contracts|||5,074||
||Contributions<br>and charges||Transport|and Care Charges||508,575|589,928|
||Transporc<br>Registration||Transporc|and Care Charges||19,225|24,480|
||Equipment<br>sales||Transport|and Care Charges||3,452|14,350|
||Hire charges||Transport|and Care Charges||255|1,539|
||Shop commissions||Transport|and Care Charges||1,630|878|
||Ocher charges||Transport|and Care Charges||41|53,863|
|||||||736,011|850,466|
|6.|RAISING FUNDS|||||||
||Raising donations|and legacies||||||
|||||||2021|2020|
||Fundraising<br>and ecpenses|||||16,667|13,195|
|7.|CHARITABLE ACTIVITIES COSTS|||||||
|||||||Support||
||||||Direct|costs (see||
||||||Cence|noes 8)|Totals|
||||||6|||
||Service Level Contracts||||775,827|143407|919,634|
||Transporc<br>and Care|Charges|||817||817|
||||||776,644|143,807|920,451|
|8.|SUPPORT COSTS|||||||
||||||||Governance|
||||||||costs|
||Other resources expended||||||73,336|
||Service Level Contracts||||||143,807|





## 

|Net income/(expenditure)<br>is stated after charging/(crediting):|||
|---|---|---|
||2021|2020|
||E|E|
|Depreciation - owned assam<br>Surplus on disposal offixed assets|32,757<br>~902|27.103|



## 

## 

## 

||||2021|2020|
|---|---|---|---|---|
|Wages|and salaries||683,544|718,672|
|Pension|costs||9,563|10,130|
|Other|employment|costs|38,290|59,408|
||||731,397|788210|



|||2021|2021|2020|2020|
|---|---|---|---|---|---|
|||Number|FTE|Number|FTE|
|Raising funds||||||
|Charitable|acnvatas|55|26|57|27|
|Governance||3|3|4|4|
|||59|31|62|32|





## 

## 

|There was noching outstanding<br>at 31 March 2021 (2020:Nil)|There was noching outstanding<br>at 31 March 2021 (2020:Nil)|There was noching outstanding<br>at 31 March 2021 (2020:Nil)|||
|---|---|---|---|---|
|COMPARATIYES FORTHE STATEMENT OF FINANCIAL ACTIVITIES|||||
|||Unrestricted|Ressricted|Total|
|||fund|funds|funds|
|||E|||
|INCOME AND ENDOWMENTS|FROM||||
|Donations<br>and legacies||33,649|103,723|137,372|
|Charitable<br>activities|||||
|Service Level Contracts|||165,428|165.428|
|Transpon<br>and Care Charges||685,038||685,038|
|Investmenc<br>income||799||799|
|Ocher income||989||989|
|Total||720,475|269,151|989,626|
|EXPENDITURE ON|||||
|Raising funds||13,195||13,195|
|Charitable<br>activities|||||
|Service Level Contracts||8083I84|180&3|989,167|
|Ocher||79,949||79,949|
|Total||902,028|180,283|1,082,311|
|NET INCOME/(EXPENDITURE)||(181,553)|88,868|(92,685)|
|Transfers between<br>funds||88,868|||
|Net movement<br>In funds||(92,685)||(92,685)|
|RECONCIUATION<br>OF FUNDS|||||
|Total funds brought forward||364,440|||
|TOTAL FUNDS CARRIED FORWARD||271,755||271,755|





## 

## 

|TANGIBLE FIXEDASSET|S|||||
|---|---|---|---|---|---|
|||Improvements|Fixtures|||
||Freehold|to|and|Motor||
||property|property|fittings|vehicles|Totals|
|||6||6|E|
|COST||||||
|At<br>I April 2020||63,640|37,835|140,500|241,975|
|Additions<br>Disposals|293,654|23,078<br>~18,835|9,814<br>~9,880||326,546<br>~8,715)|
|At 31 March 2021|293,654|67.883|37,769|140,500|539,806|
|DEPRECIATION||||||
|At<br>I April 2020||25,814|30,976|97,692|154,482|
|Charge for year<br>Biminated<br>on disposal||10,836<br>~18,835)|11,193<br>~9,621)|10,728|32,757<br>~28,456|
|At 31 March 2021||17,815|32,548|108,420|158,783|
|NET BOOK VALVE||||||
|At 31 March 2021|293,654|~50 068|5,221|32,080|381,023|
|At 31 March 2020||37,826|6,859|42,808|87,493|



## 



## 

|15.|DEBTORSi AMOUNTS FALLING DUE WITHIN ONE YEAR|DEBTORSi AMOUNTS FALLING DUE WITHIN ONE YEAR|||
|---|---|---|---|---|
||||2021|2020|
||||6|6|
||Trade debtors||81,138|108,329|
||Prepayments||7,749|10,325|
||||88,887|118,654|
|Id.|CREDITORS:AMOUNTS|FALLING DUE WITHIN ONE YEAR|||
||||2021|2020|
||||6||
||Tmde creditors||42158|8,861|
||Social security and other taxes||9,732|(2,633)|
||YAT||5,700|5,700|
||Other creditors||3,443|2,610|
||Deferred income||45,142|9,250|
||Accrued iaipenses||22,323|74,103|
||||~91 198|97,891|
|17.|LEASING AGREEMENTS||||



|14inimum|lease payments|under non-cancegable|operating|leases fall due as follows:|||
|---|---|---|---|---|---|---|
||||||2021|2020|
||||||6|6|
|Vfhhin one year|||||4,049|24,504|
|Between|one and Five years||||2,458|6,506|
||||||6,507|31,010|





## 

|MOYEMSNT|IN FUNDS||||||
|---|---|---|---|---|---|---|
|||||Net|Transfers||
|||||movement|between|At|
|||At|14.20|In funds|funds|31.3.21|
||||E|||E|
|Unrestr/cted|funds||||||
|General fund||271,755||318,979|221,254|811,988|
|Restricted fonda|||||||
|Restricted||||221,254|(221,254)||
|TOTAL FUNDS||271.755||540,233||811,988|
|Net movement|in funds, included|in the above are as follows:|||||
|||||Incoming|Resources|Movement|
|||||resources|expended|In funds|
|||||||E|
|Unrestricted|funds||||||
|General<br>fund||||1,148,721|(829,742)|318,979|
|Restricoad funds|||||||
|Restricted||||401,966|(180,712)|221254|
|TOTAL FUNDS||||1,550,687|1010454|540433|
|Comperntives|for movement|in funds|||||
|||||Net|Transfers||
|||||movement|between|At|
|||At 1.4.19||in funds|funds|31.3.20|
||||E||||
|Unrestricted|funds||||||
|General fund||364,440||(181,553)|88,868|271,755|
|Restricted funds|||||||
|Restricted||||88,868|(88,868)||
|TOTALFUNDS||364,440||92,685||271,755|





## 

|MOYENE|NT IN FUNDS|NT IN FUNDS|NT IN FUNDS|- continued|- continued||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|Comparative|net movemenc|||in funds, included||in the|above are||as|follows:|||||||
|||||||||||||Incoming||Resources||Movement|
|||||||||||||resources||expended||in funds|
|||||||||||||6|||||
|Unrestricted||funds|||||||||||||||
|General fund||||||||||||720,475||(902,028)||(181.553)|
|Restricted|funds||||||||||||||||
|Restricted||||||||||||269,151||(180,283)||88,868|
|TOTAL FUNDS||||||||||||989,626|J1,082,311)|||92,685|
|A current year||12 months|and prior year 12||months||combined||posmon||is|as follows:|||||
|||||||||||||Net||Transfers|||
|||||||||||||movement||between||At|
|||||||||At Irg19||||in funds||funds||31.3.21|
|||||||||||||||||6|
|Unrestricted||funds|||||||||||||||
|General fund||||||||364,440||||137,426||310,122||811,988|
|Restricted|funds||||||||||||||||
|Restricted||||||||||||310,122||(310,122)|||
|TOTAL FUNDS||||||||||||447,548||||811,988|
|A current<br>year||12 months||and prior year|12|months||combined||net|movement<br>in||funds,|included|in the above are as||
|follows:|||||||||||||||||
|||||||||||||Incoming||Resources||Movement|
|||||||||||||resources||expended||in funds|
|||||||||||||||6||6|
|Unrestricted||funds|||||||||||||||
|General fund||||||||||||1,869,196|(1,731,770)|||137,426|
|Restricted funds|||||||||||||||||
|Restricted||||||||||||671,117||(360,995)||310,122|
|TOTAL FUNDS||||||||||||2,540,313||,092,765||447548|







## 

## 

## 



## 

|||M<br>R<br>2<br>I IT||
|---|---|---|---|
|||2021|2020|
|INCOME AND|ENDOWMENTS|||
|Donations<br>and legacies||||
|Donations||9,716|30,773|
|Gih aid||739|2.052|
|Legacies||12,750||
|NVCA donation||438,148||
|Donaced services <br>Other grants|snd fscgides|143,867<br>~120571|74,299<br>30,248|
|||725,791|137,372|
|Other trading activities||||
|DES||32,859||
|Investment<br>income||||
|Rents received||262||
|Deposit account interest||194|799|
|||456|799|
|Charitable<br>activities||||
|Council||186,995|154.664|
|Northamptonshire|NHS|10,764|10,764|
|Contributions<br>and|charges|513,649|589,928|
|Transport<br>Registration||19,225|24,480|
|Equipmem<br>sales||3,452|14,350|
|Hire charges||255|1,539|
|Shop commissions||1,630|878|
|Other charges||41|53,863|
|||736,011|850,466|
|Other Income||||
|Other income||55,570|989|
|Total incoming resources||1,550,687|989,626|
|EXPENDITVRE||||
|Raising donations|and legacies|||
|Fundraising<br>snd expenses||16,667|13.195|
|Charitable<br>activities||||
|Wages||684.910|638,040|
|Carried forward||684,910|638,040|





|||2021|2020|
|---|---|---|---|
|||6||
|Chm iteble acthdtles||||
|Brought forward||684,910|638,040|
|Care coscs||59,880|101,047|
|Depreciation<br>oftangible fixed assets<br>Loss on sale oftangible fixed assets||32,756<br>~02|27,103|
|||776,644|766,190|
|Support costs||||
|Governance|costs|||
|Wages||46,487|138,618|
|General ofgce|costs|1652156|160,078|
|Accountancy<br>and legal fees||4,800|4,230|
|||217,143|302,926|
|Total resources|expended|1,010,454|1,082,311|
|ldet incomel(expenditure)||540,233|92,685|



