(Ennect
Counselling Service
ANNUAL REPORT
ACCOUNTS
31ST MARCH 2021
Registered Charity Number: 1042852
Brewers
Chartered Accountants
Bourne House, Queen Streec Gomshall. GU5 9LY

Page 1
CONNECT COUNSELLING SERVICE
CONTENTS
Page
Contents
Legal and Administrative Information
24
Trustees, Annual Report
5-19
Independent Examinerfs Report
20
statement of Financial Activrties
21
Balan￿ Sheet
22
Notes to the Accounts
23 -27

Page 2
&nrEct
Counselling Service
8 Portesbery Road,
Camberley
Surrey
GU15 3TA
Telephone: 01276 24210
Website: www.connectcounsellin
Email:info
connectcounsellin
.or
.or
.uk
Mission Statement:
'Connect is a pmfessional counselling service, a
Christian organisation serving the community,

Page 3
CONNECT COUNSELLING SERVICE
LEGAL AND ADMINISTRATIVE INFORMATION
Connect Counselling Servi￿. of 8 Portesbery Road. Camberley, Surrey GU15 3TA, is
registered with the Chartty Commissioners (No. 1042852). Connect is a charitable trust and
its goveming document is a trust deed. Connect is administered by the trustees who meet
quarterly. Trustees are elected by the board of trustees. The Director, Cathie Russell,
Treasurer, Sandra Fogwill. and periodically a counsellor representative. attend Trustee
meetings.
Trustees
Dr Jane Orr {Chairman) - from 4th November 2015
Reb'red General PraCt￿Oner
Ella Rochfort
Solicitor
Steve Isherwood
Retired Anny Officer
Revd Andreas Sistig
Vicar of St Anne s ChU￿h, Bagshot
Charles Garraway
Academic Consultant and unive￿Ity Fellow
Allson de Winter
Careers Consultant
Revd Mike Thomason
Minister of High Cross, Cambertey
Connect has an Advwry Panel. Members are appointed by the tn￿tees.

Page 4
Professional Oryanisations
Connect abides by
The British Association for Counsellors and Psychotherapists (BACP) Ethical
Framework for the Counselling Professions.
and The Association of Christian Counsellors.
Connecys Bankers are..
CAF BanK Klngs Hill, West Malling. KenL ME19 4TA
Lloyds Bank plc. Obelisk Way, Camberfey. Surrey. GU15 3SE
Connect Accountant:
Sandra Fogwill FCMA
Conneds Independent Examiner is:
Andrew Skilton ACA of Brnwers Chartered Accountsnts. Boume House, Queen
Streec Gomshall. GU5 9LY
Connect's solicitors are:
Neale, Turk, Rochfor(12 King's Rlde. Camberfey. Surrey. GU15 ￿G

Page 5
Trustees Report 2020- 2021
Connect Counselling servi￿ has been working in the communty for 27 years. The service
offers general counselling to the public and training placements and occasional workshops
for counsellors in the area. Connect works under a Christian ethos. The organisation
continues to evolve to meet the needs of the community and has worked through the
Covid19 pandemic and subsequent lockdown to provide an essential service.
The Service
Connect CounseS1ing Service provides professional counselling to individual adults over 18,
couples and famity groups of any age, irrespective of their financial status, gender, sexual
orientation, religion or ethnic origin.
The organisation is a member of the British Association for Counselling and Psychotherapy
and adheres to the BACP Ethical Framework for the Counselling Professions. In addttion, we
are a member of The Association of Christian Counsellors.
Connect was originally set up by a group of local churches in 1994.
The seNt￿ operates within a Christian ethos which means that our management, stsff and
volunteers are practicing Christians. Our motivation is to provide a counselling Servi￿ to the
community, that is wthin the reach of as many people as possible.
Connect reapplied for Accredited Service Status in 2019 to the Brittsh Association for
Counselling and Psychotherapy (BACP) and have been granted further Accreditation until
2024 providing we continue to maintain our high standards of sep4ice.
bacp I
Accredited
Serrice
Connect offers the community support through professional counselling, addressing issues
that affect mental health, impacting families, relat'onships, jobs and everyday Itfe.The team
at Connect work together in their different roles to provide a professional, caring seNice that
is accountable and can respond to the needs of our communty. ensuring that we are
adaptable and accessible to those who are struggling.
We recognise that it (￿n be difficuEt to make first contact and so we ensure that our Servi￿ is
easy to access and provides a wa￿n welcome to those who approath the servi￿.
"Excellent servlce Coming to Connect has baen the best thing for me"
In the past year and throughout the Covid-19 pandemic. we have continued to provide a
service for as many clients as possible.

Page 6
The Clients
The health of a communtty is impacted by the wellbeing of each iTKlividual INing and working
within it. One in four people in the UK will be affe(led by mental illness each year, the most
common being depression and anxiety. sin￿ the pandemic, ongoing research shov
marked effect on mental health. Isolation. limited social interactions. tensions amongst
families living together in lockd¢)wn. along with the fear of infection has caused distress and
has contributed to a rise in anxiety and depression and impacting those already vulnerable.
"Being able to talk comfortably and ¢onffdenty has helped me open up"
Clients come to Connect with a variety of problems and COn￿mS ranging from depression,
anxiety, stress, relationship dfficulties. abuse, bereavement or other trauma.
These concems can often be aggravated by redundancy or rf struggling financially, and more
recently. from the effects of the pandemic. Clients come from a broad section of society.
Many are unemployed, are singte parents or come from broken and fragmented families.
Counselling is given by Remote or Face-trFace sessions at Connect. If, following
assessment. a client requires a drfferent option to Connect, a more appropriate route is
suggested. However, no one is ever tumed away due to lack of funds.
Counselling is not an easy thing to be undertaken and it requires detemination and
commitment from individuals to work through their cOn￿mS their counsellor, but it can
make a real differen￿ to someone's life.
"I feel so much strongerand have a better understandlng of my lif4"
Clients must contact Connect themsefves to request counselllng. They do not need a referral
from another professional. HovRver. many clients contsct Connect following a
recommendation from their GP or via the Communty Mental Health Team. Others hear
aboL]t Connect by word of mouth or through our website and intemet presen￿.

Pago 7
Due to Eockdown restrictions, we have seen a drop in the number of dients seen in this past
year with 75 new clients attending an initial appointsnent for counselling {173 the previous
year) and 1,588 sessions held in all (2,384 the previous year) This includes couples.
We very much value feedback from clients. both as an encouragement, but also to ensure
we address any COn￿mS raised, so that our service is the best that it can be. I would
therefore like to thank all the dients who expressed themsetves so eloquently and allowed
us to use their comments. Throughout this repor( client comments have been written in bold
italics.
Here at Connect, we can offer s(ThethirKJ different to counselling through the NHS, whi
tends to use onty one model and inevitably has some constraints on how many sessions can
be offered to each dient.
1. Firstly, our clEnts request counselling for themselves and do not need to go through
any referral system.
2. Secondly. sessions are hekl weekly wilh a counsellor and can continue for as long as
ne￿Ssary. The numbws of sessions vary depending on the needs of the client and if
appropriate can continue up to 2 years or more. However. most clients find a few
months to a year about right.
3. Thirdly our counsellors use vaTiOUS professional models and approaches when
working with their clients and are akways dient-led, working at the dEnYs own pace.
This gives our SeN1￿ flexibility to support dients in the way most suited to their
If for any reason we need to bring sessions to a close or a break. we ty and ensure
there are several weeks to prepare clients for this to happen. Vthen the lockdown
first began, we V￿re Unab￿ to give any noti￿ and so tt was very hard for those in
our care. The welfare of our dients remained paramount, and so within a few
weeks we provided online or telephone counselling for as many as possible who
required ongoing support during isolation.

Page 8
The Counsellin
Team
Individual Counsellin
We currently have the capacity to provide 32 counsellors Working with indNiduals and they
work. on average, with 3 clients at a time.
"I will always be grateful to my counsellor for what she has done for me"
The counsellors are supported in their work through professional supervision in line with
BACP Ethical Framework for best pra￿￿Ce. There are 8 supervision groups for counsellors
working with individual dients. wÉth 4 counsellors in each group. These are led by our
Supervisors, Jane Clark, Helen Thompson, Carotyn Marshall and Richard Stiles.
-supportive and caring."
Cou
les Counsellin
Alongside individual work, there are counsellors who have undertaken additional training to
work with couples. They are supported by Penelope Dinning in additional super¥ision
groups. We currently have 3 counsellors who can offer appointments to couples.
"Counselling is a very goodplace for Couples who are slruggling."
Famil Thera
During the lockdown it was not possible to offer family therapy remotely. However, Penelope
will be working with families of all ages in this coming year at the Connect office and we
would like to develop this area of work in the future.
An important aim in Family Therapy is to provide neutral Spa￿ for everybody to be heard.
Relationships and communication can often play a part in difficutties. so tsking the time to

Page 9
come together and begin to explore struggles they fa￿ is the first step. Toys and
drawings will often be used to enable a child to express themselves more openly.
Each member of the family is important. The therapist ensures that everyone is given an
equal voice and opportunity to change the pattem of communication. The family can then
focus on working through their cOn￿ms.
"Counselling sessions have helped my daughter very much in coping and
underntanding her feelings. This has improved my own understsnding of her feelings
and how best I can continue to support her."
Clients usually respond posfflivety to the therapists and work hard to improve their situation.
th the consent of the clients, therapy is provided with
open reflections from the therapist with the family in
their sessions.
This means that the therapists, working as a team, can
reflect constructivety between themselves on what they
are hearing in the session and the famity can then
respond to this reflection.
This is sometitnes used in systemic practice and
generally clients like the opportunity to refject and it
can be very helpful to them.
"I feel we are making Sign￿eantpmgr8Ss. l am genuinely surprlsed by our individual
responses to pmblems and situations discussed during the sessions and genuinely
impressed by the obswvations made by our therapists."
Counsellin
durin
Lockdown
When lockdown began. the challenge was to find new ways of providing counselling for our
current clients already working with their counsellors. It was ne￿SSary to prepare policies
and procedures to ensure safety and good ethical practice for our counsellors and clients to
use remote foms of counselling. It was also important for counsellors to undertake training
in order to provide remote sessions and both counsellors and support stsff had to learn new

Page 10
technology ft)r setting up Zoom sessions (a fa￿ to fa￿. interactive meeting over the
internet) before we could begin to offer sessions to clients. Counsellors who were able.
offered online remote counselling sessions. Sf Zoom was not possible for either the
¢ounsellor or client. telephone counselling was offered as an aliemative. Unfortunatety,
remote counselling of any kind. is not suitable for everyone to use or re￿1ve and so any
current clients in this category were reassured that their sessions were secured and would
restart as soon as fa￿ to face sessions were possib￿. A regular ched( in telephone call
from the counsellor was also offered rf this proved helpfvl.
Counsellor Tralnin
As well as counselling dients, Connect offers training to counsellors through supervised
placements for trainees studying in the local Colleges and UnNersities. Covid-19 proved a
fresh challenge for those undertaking training. Some counsellors were able to use remote
counselling, others needed further experien￿ and training. Colleges have provided training
for counsellors in remote work and allowing traIn￿S to count some online working towards
their client hours required to qualify.
To continue professional development, we hope to give all our counsellors the opportunity to
attend training workshops through Connect to update and develop their counselling skills.
This has not been possible this year, but all counsellors have been encouraged to take
advantage of webinars and teaching online. particularly in relation to remote c£)unselling
work. Ijvhen possible in-house training is gNen to new counsellors and voluntsry offi
helpers. It is yet to be seen whether workshops wll be possible later in the year and in vthat
format.
Most of the counsellors begin their time with Connect on pla￿ment while undertaking
counsellor training at College or Universty. on￿ qualffied. many continue as part of the
team. still as volunteers. offering their y￿1th of experien￿ to the SeN1￿ and working for the
good of the community. My thanks go to all these trained professionals who give of their time
and expertise on a voluntsry basis at Connect and for all the extra work involved tn
supporting their clients during this time of lockdown.
The Office Team
It is essential to have a support network in pla￿ for our counsellors to cary out their work
efficiently and well. Connect has 3 part time Offi￿ staff who are on site giving administrative
and practical support.
Jhen the office closed its doors to the public in March 2020. the Offi￿ staff continued to
work from home. visiting Ihe office indN￿ua1IY in order to remain isolated. but to provide
back up, n￿SSary infomalion and advi￿ to the counsellors working remotely.
Cathie Ru&8ell has remained as Director during this past year. running tr£ Servi￿ and
heading up the team. However. after 20 years of service. she will be retiring later in 2021
and we look forward to welcoming the new CEO with the opportunty to hand over the reins.
Counselling Team Manager. Wendy CcK)pe continues to manage the team of counsellors
and the clients accessing the setvice and always ensuring best practice.

Page 11
Director
Counselling Team Manager
Cathie Russell Wendy Coope
offi￿ Manager Jan Mulliner runs the office and manages her team of voluntsry office
helpers. She ensures there is someone in reception to greet clients arriving for fa￿t0-fa
sessions, answer the phone and help with any administration.
The Office Helper provides vital support for the smooth running of Connect. As clients and
counsellors come go throughout the day. the office helper remains in reception, along
with the office staff, to ensure that no counselling sessions tske place without someone else
in attendance. During lockdown this was not n￿Ssary. but as lockdown lifts, these essential
volunteers will be retuming to their posts througlK)Ut the week.
Office Manager
Jan Mulliner
Alongside the practtcal management of the service. we hokl a monthly prayer meeting and
appreciate the regular commitinent to pray for Connect from our supporters, staff, and
volunteers.
11,1

Page 12
"Thank you. you are allprovirfing a worthwhile seivice"
"Friendty andprnfessional"
The Premises
XNI
8 Portesbery Road. Camberley, GU15 3T
Connect offices are near to the bus and train station in the centre of Camberley and is easily
accessible to clients with parking nearby. If transport is problematic for clients. remote
counselling is now an altemative option for them.
Our tenancy of the premises continues. and a new lease is in progress and under
negotiations at the time of writing this repo
All counselling rooms are non-dinical wth ccxnfortable. calming and pleasant décor and
furnishings. It is important to ensure we provide a suitsble environment which is conducive
for counselling to tske pla￿ and allow clients to feel relaxed arKI safe so that they can focus
on their issues and con¢ems and work effectively with their counsellors. Following a full risk

Page 13
assessment, the Offi￿ and counselling rooms were prepared with appropriate PPE in line
with government guidelines to ensure safety for dients, counsellors, and staff.
Most of our counselling sessions this year have been held remotely, either online via Zoom
or by telephone. However, when possible. for short periods in the Autumn and Winter of
2020, we resumed counselling on the premises with Face-ttrFa￿ sessions for those clients
unable to access remote counselling.
We offer our premises as a base for Street Angels. a nationwide cross church initiative, who
befriend and support the public out on the streets of Camberley on Friday and Saturday
nbghts. This however was put on hold during the pandemic.
Finances
Our Treasurer Sandra Fogwill. a chartered management accountsnL is responsible for
producing our financial accounts. Intemal policies are in place to ensure Complian￿ of all
financial procedures induding named personnel and two signatories on bank transactions.
Running a service on donations and requested funding is challenging. and without our
supporters, it would not be possible. so we as always have been greatly encouraged by the
generosity and commitsnent of so many over these very difficult 12 months.
We were also eX￿melY gratefijl for the emergency funding rece￿￿ from the trust fund and
two organisations listed below.
Funded by
mmunity
Foundation
for Surrey
In the first few months of the pandemic, the Communty Foundation for Surrey awarded us
£5,000.

Page 14
CHCO
Surrey Heath awarded Connect £2,500.
CHANGING PLACES
CHANGINGLNES
and a welcome £500 from Groundvnrk UK Tesco Bags of Help.
Later in the year Famborough Rotsry Show￿ their support once again and gave us £500
towards our work.
Rotary
PEOPLE OFACTION
e*NATIO
As the lockdown continued in the earty months of 2021, the Bishop of Guildford
The Bishop
of Guildford's
Foundation
BGF
awarded us £3.000.

Page 15
FRIMLEY FUEL
ALLOTMENTS
The grant given to us in October 2019 by Frimley Fuel Allotsnent for £10,000 was interrupted
by the lockdown leaving £6,945 to be carried into the new financial year for clients INing in
GU15 and GU16. As a restricted fund. this was initially put on hokl until counselling sessions
were underway. and we began to utilise the fund to ￿)ver the cost of sessions provided over
the course of the year.
All these funders enabled us to maintain our service through the pandemic for which we are
very grateful.
Fundraising Events and Initialives are also an important aspect of securing funds and
promoting the work of Connect. However. our planned event in the Autumn had to be Can￿lled
and so to bring in additional urgent funds. we arranged a
'Challenge26'
for the month of November. (Connect has been servirKJ the commun.ty for 26 years).
RO
TO
ROAD
CLOSE
The final totsl reached £6,000 following various acbvitses and initiatives including a very
successful sponsored walk by Al￿On de Winter, a golf challenge by Charles Garraway, and
various church collections.

Page 16
The financial year ended in March with our annual QUE. held for the first time online, and
raised £3,444.
emmaus
charterEdaccLwtants
Thank you to Emmaus Accounting for the generous sponsorship
for £2,000, and to all who participated and contributed to funding in both events.
And finally. our recycling initiative continues witti the collection of clean. unwanted bras.
Donations come through local churches along with collections from the Connect office.
We receive £1 from ARB Recycling Ltd for every kilo collected. Thts ec(Ffriendty initiatNe
reduces landfill and raises money for Connect in the prO￿$s.
ARB
RECYCLING
All aspects of fundraising is essential in order to provKle the necessary financial support for
our Se￿1￿ whether indNiduals. event participants, ChUr￿￿S, organisations or trust funds so
thank you. All donations are much appreciated and gratefvlty re￿ived. particularly during the
unexpected events and challenges of 2020, induding the ongoing regular support of
individuals and churches who have continued to help us over this past year.

Page 17
Client Donations
By securing funds through different means, we contmue to provide a service where clients
give a voluntary donation towards each session, ratherthan have a set fee whith may exclude
those struggling with f nances. If clients are eligible for Gift Aid, we can claim accordingly. (We
have re￿iVed pennission from the HMRC). This gives us a very helpful addition to our funds.
Client donations are important, for as well as covering some of our costs, it also helps dients
to commit to the process and recognise the worth of the work they are undertaking. However,
as many come to us in times of crisis and in great distress wlth very little money, this is always
secondary to us offering the support they are requesting.
During this past year, when most of the time has been in lockdown, we have only been able
to offer remote counselling on a regular basis to our dEnts. Thts resulted in the weekly
donations falling rapidly. Clients are given the opportunity to give a donation for remote
sessions via BACS transfer. PayPal, and postal cheque, but we did not reach the number of
clients nomially seen in a week and consequently donations during lockdown fell.
There are several factors which have resulted in reduced donations Sin￿ the lockdown.
Firstly, not all clients are able to access remote counselling. Secondty, donations are normally
given on site after the completion of a session, but now the ease of gNing has been affected
Trmth online or postsl options only. Lastly, With reduced or loss of income, some clients have
also reduced their giving on a weekty basis.
As donations are voluntsry. our sessions continue irrespective of a donation and funding
from other sources remains essential for us to provide our services to all with no fixed fees.
Financlal Review
Connect Counselling Se￿1￿ are very gratefvl for the generous grants. indNidual donations
and the fundraising support re￿IVed throughoui the year. Funds such as this are always
highly valued and have proved to be crucial in the past year when client donations fell by
£28,074 (54 % ) from the previous year, despite being able to daim back a higher-than-
normal proportion of gfft aid.
Sep4ice costs were £7,619 lower than the previous year mainly due to lower counselling and
supervision fees, office. and utilrty costs.
Fa￿ to fa￿ counselling sessions are increasirKJ With the lifting of lod(down. and hopefully
the client sessions will be back to the nomial capacity wthin the current year.
In October 2019 Frimley Fuel Allotment gave us £10,000. As counselling sessions have
been much reduced Sin￿ that time, we still have £1,563 of this restricted grant to use in the
current year for clients in the GU15 & GU16 postcode areas.
Surplus for the year was £3,161 No major expenses were incurred, and overall expenditure
was down by £10,283.
Our resepies policy is to hokl 6 months of operating Servi￿ costs which is £47.000
{Calculated as total anticipated expendiiure £94,000). Based on the unrestricted reserves at
31 March 2021 of £74,093 and the forecasts and budgets produced, the charity has
sufficient funds to continue for the foreseeable future which is defined as one year from the
date of signing these accounts. These unrestricted reserves provide stsbility and would be
used as necessary to continue operating the Servi￿ in times of difficulty.

Page 18
Wrth Covid restrictions still in place at the beginning of this financial year, some of our
reser¥es were needed to cover the shortfall resu￿Ing from low client donations.
Expenditure has been reduced, but despite premises being unoccupied. we have fixed costs,
including rental, insurances, supervision of the counsellors and the necessty of support staff.
Emergency funding was gratefully receNed and later in the year fundraising initiattves and a
fijrther grant enabled us to cover costs and build up resepies by the end of the financial
year.
Like many charities, a signtficant proportion of income is in the fom of un-pledged donations,
the size and timing of which are uncertain. and we are again thankful for the faithfulness of
all our supporters this year.
We have reviewed what we believe to be the major risks affecting Connect and systems are
in place to rnit￿ate those risks. The financial ststements have been prepared in accordan
with the Statement of Recommended Practice: Accounting and Reporting by Charities
preparing their accounts in accordan￿ w.rth the Financsal Reporting Stsndard applicable in
the UK and Republic of Ireland (FRS 102} issued on 16 Juty 2014 and the Financial
Reporting Standard applicable in the Uniied lfjngdom and Republic of Ireland (FRS 102) and
the Charities Act 2011 and UK Generally AC￿pted PraCa1￿ as it applies from 1 January
2015.
I confim, on behalf of the Trustees that we have complbed wilh the duty in section 4 of the
2006 Act to have due regard to public benefft guidance published by the Charity
Commission.
Final Comment
As Chaimian my thanks goes to every volunteer, member of staff and supporter who has
enabled the work of Connect Counselling Seprfi￿ lo continue. Their hard work, commitment
and generosity of time. skills, and funds have provided the essentia5 and varied support
ne￿SSary for us to offer a place of safety. acceptan￿ and hope for those who are hurting.
As the cha51enge of the lod(down escalated in 2020. the team at Connect continued to
provide support to the vulnerable and facilitste a remote way of wothing for the counsellors
to support as many clients as possible.
We continue to r￿ernber those who lost loved ones to Cov"Kl-19 during this time.
Connect is a charitable trust and has a board of trustees as noted on page 2. Wthen invited
onto the board of trustees. guidelines and responsibilities from the Chanty Commission are
shared and regulatory requirements discussed at meetings. All the trustees are committed to
the work of Connect and provbje leadership and guidan￿ accordingly. Our current Board of
trustees consist of 2 who have served for many years, 3 with 3-7 years of Servi￿ on the
board and 2 who have completed their first year. The diversity and wealth of experience in
the group is greatly valued.
Under the direction of the Trustees. the ser11￿ is run by the Director, along wth the support
stsff of a Counselling Team Manager and offi￿ Manager as descxibed on page 9. Decisions
are made by the appropriate manager depending on the situats'on. Decisions necessary on

Page 19
site are usually shared between the Director and Counselling Team Manager, but rf
appropriate, the Director may on occasion seek specEfic advi￿ from one of the Trustees. All
other decisions are considered and agreed through discussion at Trustees meetings. Both
Managers are answerable to the Director and the Director to the Trustees.
"BrillianL Very much needed. A grth* oryanisation"
"Recommend it to anyone needing help."
Connect is a valuable resource to the communty. It is an accredited service, trusted by
professionals and public alike. Connect gives a pla￿ of safety and confidentiality for those
struggling with issues that impact their lives. where counselling can offer healing and release
to their situation. Self-isolation and lod(down can bring further difficulties that impact existing
anxiety and concems and some health professionals fear that the deterioration in mentsl
health could linger long after the pandemic has subsided.
As we prepare for this coming year. we can offer options of face to fa￿ or remote
counselling sessions to clients. broadening their choices and allowing easy access to our
ServI￿S to as many people as possible. Wrth the retirement of Cathie, after twenty years at
the helm, she will be greatly rn￿Sed and there will inevitably be changes in the future, but our
new CEO has been appointed and we are confident that Connect will continue to meet the
needs and the demands of our communty through this new season.
Chairman of Trustees- Dr Jane Orr

Page 20
Independent Examiner's Report to the Trustees of Connect Comnselling Service
I report to the tr￿Stee$ on my examination of the financi￿ statements of CoJ)nect Counselling
service ('the cl]arity') for the year ended 31 March 2021 which comprise the Statem¢nt of
Financial Activities, the Balance Sheet and related notes.
This report is made solely to the charity's trustees. as a body, in accordance wlth section 145
of the Charities Aci 2011. My work h&$ been undertaken so that I might state to the charity's
trustees those matters I am required to stste to them in this report and for no other purpose. To
the fullest extent Ftrmitted by law, I do not accept or ￿ume responsibility to anyone other
than the charity and the charity's tr￿￿te¢S &s a ix)dy. for my wort for this reporL or for the
opinions I have fomied.
Responsibilities and basis of report
As the trustees of the charity, you are restx)nsible forthe preparntion of the financial statements
in accordance with the requirements of the Charities Act 2011 ('the Act,).
I report in respect of my examination of the charity's financial statements canied out tmd¢r
section 145 of the Act and in carrying out my examination I have followed all tbe applicable
Directions given by the Charity ComMi￿10n under section 145(5)(b) of the ACL
An independent examinatkon does not involve gathering all the evid¢nce that would be required
in an audit and consequently does not cover au the matters that an auditor considers in giving
their opinion on the financial slatements. The planning and conduct of an audit goes beyond
the limited assurancc that an indepcndent examination Can provide. Consequently, l express no
opinion as to whether the fllwiCi￿ statements present a 'trJe and fair, view and my rewrt is
limited to those spwific matters set out in the independent exan]iner's statemenL
Independent examiner'$ statem¢nt
I have completed my ¢xaminatson. I confirm that no rnateri￿ mattffls Iwe come to my attention
n conllectkon with the examinatson giving me caw to belkeve that in any n￿terIal respect:
> accounting records were not kept in reSt￿t of the ¢haTity as required by sectkon 130 of
> the financial ststements do not accord with those records: or
> the fitwKial ststements do not Comply with the applicable requirements concerning the
forni and content of accounts set out in the Charities (Accounts and Reports)
Regulations 2008 otherthan any requirement that the accounts give a'true and fair view
which is not a matter considered as part of an Indep￿dent examinatio
I have no concerns and have o)me across no other matÈets in connection with the ¢xaminatson
to which attention should be drawn in this ryrt in order to enable a proper understandin8 of
the financkal statements to be reachaL
Andrew Skilton ACA
Brewers Chartered Accounlants
Boume House
Queen Street
Gomshall
Surrey

CONNECT COUNSELLING SERVICE
Page 22
BALANCE SHEET AS AT 31 PIARCH 2021
2021
2020
FIXED ASSETS..
Fixtures, ffttings and equipment
143
285
CURRENT ASS￿S.
Deblors and prepayThents
9.673
10,650
Balances at bank
Cash in hand
73,412
52
83.137
64,312
52
75.014
LESS CREDITORS: amounts fallirvJ due
Wtthin one year
Creditors and accruals
7,481
2.661
7.481
2,661
NET CURRENT ASs￿s
75,656
72,353
NET ASSETS
Represented by.
FUNDS
Rest￿cted funds
10
1.563
Unmtrf¢ted funds
Total charity funds
11
74,236
65,693
The xGounts were approved by the TTUStees on
Oi JiJL7 2021.
£ftJ
Trustee
Truske

CONNECT COUNSELLING SERVICE
8TATEMEKf OF FINANCIAL ACTMTIES FOR THE YEAR TO 31ST MARCH 2021
Page 21
Fund¥
Fund•
2020
INCOAIE
Oonatlons and leg•ele8
Donab"ons, grants and smilsr funthTrJ
couns811￿￿ thJnats"c￿s
44,638
23.741
51.815
23.741
Charli4ts1• a¢tivitle¥
Extemal trainiThJ inc(rfne
10.X
10.3Ce
4.301
Other tradirvJ 8thiUgS.
Investrftent 1Th>)ff￿. B￿k inlwègt
OIMr Incom•
86.877
86,877
EXPENDMJRE
Ralging fund•
- manpov
. premises costs
-deprec4at.on
- fundraising costs
- extemal trainiro eX￿￿rtu1e
-telephone
11.
2.91S
57
11,996
2,915
57
11,792
2,947
57
49
201
15.223
201
15,223
14,931
Ch•rltablo acOvlU•s
. counselling sèssson fees aTrJ ews85
- seryice provision
- supp)rt costs
140
33,244
29.T27
63.111
140
38.628
29,727
68,493
46,245
28,775
79,(fj8
TOTAL EXPENDITURE
NET INCOME (EXPENDIWRE)
Balan￿ iyought f{￿rd a5 1 AFII 2020
78.334
83,716
93.999
Q543
15.382)
3.161
11,178
61.460
10
72,838
Balan￿ carri*J fO￿ard at 31 Ntsrch 2021
11
74.236
72,S38
notss on p•g•s 23to zr forni partofthe•o account

Page 23
CONNECT COUNSELUNG SERVICE
Nots• to thg Accounts for Ihg Y•arto 31 Ill￿ 2021
1. A¢counllng Pollw•
Gon•ral
The financial sta*ments have been wepared on an basffj in with Ihe Slatsnwnt of Reconynend
Practice.. Accounb"ng and Reporting by Charitss PtepariThJ tsr 8cu)unts in aca)rdarte ¥riih Ihe Finan(#81 R8porbr4J
Standard applicabk in th¢ UK and Rew*lic of lrn1orn1 {FRS 1021 the Rep(rt StaThJo￿l applicab￿ in the
United KingdoEll and Reputsfjc of Ir81aTrS IFRS 10218nd the ChaTthes Ad 2011 ￿ UK Gertra￿ Acx¥tsd Prath￿ as tt
8ppl*$ from 1 January 2015.
Conner*Counsellin9 Swice rneetsthe definrfv)n of a pvbl1cb8nefft￿tity FRS 1tr1
Assets and li*ilibes arg ffjc¥y4ni*J at bistord or traTwtiJTr value Lmle¥5 otsmise 51ated in th8 relwant
accounting poltcy.
Pre$8ntstion81 CLUT8ry ofthe a(xxunts is£ £1.
The FinanrAal statements have teen prepargj to gib? a ￿ and fair and have dewatsd from ts Charibes IA¢counts
and Report51 R8gulation$ 2Q)8 only to Ihe extent requw*J to t￿0¥*￿e a aThl fwr view. This departute h8s involved
follown9 AcuJunting and Repu*rvJ By ChaiÉbes". state￿nt of R¥crfnmr¥J8d Pradirz applicab￿ to Chaiitie5 preparing
their a(tounts in acmrdance wilh FRS 102 SeL*TrA Edibon rattw than aryxuntiT¥J Reptyting by Char￿&$.. Ststen*nt
In¢omg
Donations under GiftAid. Icgett%rwth the asscri*d Iwery. are r8c(¥JThised as inCA)m9￿n the donatiot) Is
re￿ived. Grants recANed th• autrthity lorCOVID 19 h*e W Ind￿ in otsr incrme.
Exp•nditure
Expenditurg ts ¢harged on 8n aeJJuals baw. c&)sts aTethose as9xobJ wilh cOr￿u￿0n
and Str￿tOry requiremenx This indudes Ihe IndeF*Th￿ Exwiinabon fee.
P•nglon ¢o¥ts
TTue Pot8nUal.
Apportionment of ¢osf•
estimats Of use osthe office arnl SF•rt by stsff.
Opgrnllng I￿$9
33% on ca751
25% on cost
Cwutgr harr￿are
Fumsture
80iler & ￿ntral heallrwJ
Debtora
Debtors ale wcordgd atlheir amount. that amwntth¥tit i% ￿11 be rnf*Nad, or ts amount
that has paKi in •Jvw)ceforty)>Js or8WVK*.

CONNECT COUNSELUNG SERVICE
Notes to th* Accounts forth• Y•arto 31 Mu¢h 2tr21
P•ge 24
1. Accountlnq Pollclo8
Cr•dltoYs
CKeditors are mvasured at historic cc6t aTKI a￿ hekl at s￿￿14m￿nt ntttof8rty (Jisc(wnts.
Flnanclal Instsuments
The charills finandal assets and lith11￿S qu81fy as financaal lnstrW￿ aThJ as suth are initdty record8d at eash,
transacb'on or setdoment valuè. Subwiuwlyy. ￿rrSrrt assets aTrJ measur&J 8t(ash or setyement value.
Funds
Gen¥al funds r8prewit hJThJs ofthé SwvI￿ Ihat are r%)1 sut¥wlto any wtridth regarthThJ tsfjr L￿e arg availab59 lor
ap￿I¢￿"0n forthe purposes ofthe Conre(* CoLtnsdling Ser¥h￿.
Don8ts"ons and grants gwen for pu￿ are tr98bY as tssbKaed fuTrJy aTrJ are in ts way intsnded by Ihe donor.
Golny Con¢•m
The trustegs have considw*J going c4JfLcem up to or* year frcln the date ol svJnirv3 Ilw at(￿u￿ts. Followng the ouibT#ak tsf
COlnD-19 the tnjstees hav8 3ThJ for a Conserva￿ reducti(Xl Ln ond where possibb ￿11
redu￿ excess èypendtture. Follo*iro this r&vM¥ trustets Ihat con1￿% CL4Jnselliro is a g￿ng concem as Ihe 18vel
E8t4mats and Judgw)w
Ir p￿paring thè finanrial stat￿ts it ss r￿(2$$ary to rnake I￿ts, eslimth ar¥J asswnpbrytsthat
affectthe amounts r8cognksed in Ihe financial stst8nEnts. The￿ are no arBas of csth.cal estirnaie or Syn"￿£8nt
jwlgernents that affects the preparalion of thesè finarNJ* stat•r￿.

CONIIECT WUNSELUMG SERVKE
MOtyS to th•A¢countslorth•Ye•rto 31stllwrh 2021
Fur
4.075
4.075
io.rAK¢
2.• Otl*r Inco
)VIO 19 uianl Wl
& Sorvlca [￿￿1￿10n
10.786
1.2x1
17,161
Counsdling supwvwn
9.655
3.805
11.787
2,307
npNer
Otherfees
4.556
11,659
423
11.
Office suppl￿. pi*lagE 8TrJ ww58S
Pubiicity
Depreualion
Telephone
67
29
33244
46.245
17.￿1
17.961
17.656
1.gy
4.911
2.376
manpo
fee8
Premi88S CL*ts
IT
Te*phone
Depreu8brAI
ank tharg8S
SLmLlrtes
4.858
1.819
1.D72
1.819
57
57
387
1.4x1
1.450
29.727
950
28.775
Operalfr¥J ￿ase costs v*re £1￿9)3 (2019'.16.5
& Employerf P*mungAtI
39.091
2.498
38,427
National Insurarta
676
41.561
The a¥erap numt*r ol p*1 slaff f￿the￿￿*￿B 3 wt.
time e￿plOyees12o20- 3 part-1¥￿}.
No staff mwthr re￿￿ remunwat•J) n exc￿ of£W,(#XI.
No remurffjrdticm dit8ctty ¢rknlireclty (Art of IhelLwhJs oftt*
No Tdmbutsemwrtofeyw5es h85 bew ffl•Jè or is th* lo

C¢)NNECTCOLWSELLV40 SERVICE
018
1stA•dl 2020
Ado4tionX
31st 2021
IstApril 20kl)
DSSPDg8
142
5.87S
31st M8r¢l 2021
143
At31* 2ro?
At31at MaTr*202D
•.783
2.391
Fwl
B￿ar￿at l*l￿rI20
{S.382)
Ba*ttat312tKtsr¢h 20Z1
Tr￿1
143
81.$74
.481
143
83.137
Cuttent
74
Le$5thancrfip
16.5
re£1,286.

CONNECT COUNSELUNG SERVICE
STATEMENT OF RNANCIAL ACTMTIES FOR THE YFAR TO 31ST MARCH 2020
Pag• 27
14 STATEMENfoF RNANaALACTi¥mESFOR nEvE￿T031￿1AR01 20a)
R••tric*d T¢)tal Fu•Js Tol•l Fur
Funds
2019
Fund•
INCOhE FROM:
Donatio￿ and l•ga¢lps
Donations, grants and simiLqrhJTh*ng
Counsalling dient donatir
10.C(X)
43,764
51.815
51.815
Chal￿ble a¢tivltlo0
External trainirwJ income
5.512
(X￿rtradthg actmti
4￿1
4.￿1
3.171
95.1n
105.177
103 080
EXPENDtWRE ON:
Raislng fvnd¥
- manpower
- premises costs
-depreuation
- fundraising crAts
- extemal trainirvJ expendth¥B
- telephone
11.792
2.947
57
11.792
1947
57
11,558
3,343
40
4.750
182
19.873
49
14.931
14.931
¢hawitsbl8 acti¥i1198
- (x)un5ellino se8sion f8es and exF*I88S
- SerW￿ provisioTh
- 8UPPOrt costs
6.188
45,987
29.019
46,245
28.775
79.C68
43.1
28.775
76.013
81.194
101,
TOTAL EXPENDmiRE
11.178
2,013
NEf N¢OME
BElan￿ ￿Ought forw¥d 88 1 2019
4233
59,447
61,460
r2.638
61,460
Babnces ￿Med forvmrd at31 2CQO