Reglstered number.. 2686901
Registered Charlty number. 1040706
HEADWAY NORFOLK & WAVENEY LIMITED
DIRECTORS, REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024

HEADWAY NORFOLK & WAVENEY LIMITED
COMPANY INFORMATION
TRUSTEES AND DIRECTORS
Colin Cook
Paul Langshaw
Katherine McGlashan (Resigned 6 December 2023)
Damian Short {Resigned 11 June 2024)
Chris Coath
Mark Trenavin-Body
Helen Lewis
Claire Boothby-Bambrook (Resign8d 10 June 2024)
Ella Wisbey (Nee A'court. Appointed 11 September 2023)
Dr Venu Harilal (Appointed 30 September 2024)
COMPANY NUMBER
2686901
REGISTERED CHARITY NUMBER
1040706
REGISTERED OFFICE
Floor 2
4 Woolgate Court
st. Benedicts Street
Norwich
Norfolk
NR2 4AP
AUDrroRS
Sexty & Co
Chartered Certified Accountants and Registered Auditors
124 Thorpe Road
Nop4vich
NR1 RS

HEADWAY NORFOLK & WAVENEY LIMITED
CONTENTS
Page
Report of the Trustees
1-6
Indep8ndent Auditor's Report
7-9
Statement of Financial Actlvltles
10
Balance Sheet
11
Stat8mant of Cash Flows
12
Notes
13-23

HEADWAY NORFOLK & WAVENEY UMITED
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
FINANCIAL STATEMENTS
The Trustees have pleasure in submitting their report together with the financial statements of the charitable
company for the year ended 31 March 2024. The financial ststements have been pr8pared in accordance
with th8 accounting policies set out on pages 13 to 16.
The financial statement6 have been prepared in accordance with the accounting policies set out in notes to
the accounts and comply with the charity's govemlng document, the Charities Act 2011 and Accounting and
Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts
in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland published
in October 2019.
STRUCTURE, GOVERNANCE AND MANAGEMENT
TRUSTEES AND DIRECTORS
The dlrectors of the charitsble company are its Trustees for the purpos88 of charity law. The Trustees who
have served during the year and Since the year end were as follows:
Colin Cook
Paul Langshaw
Katherin8 McGlash8n {Resigned 8 December 2023)
Damian Short (Resigned 11 June 2024)
Chris Coath
Mark Trenavin-Body
Helen Lewis
Claire Boothby-Barnbrook (Resigned 10 June 2024)
Ella Wlsbey (Nee A'court. Appointed 11 September 2023)
Drvenu Harilal (Appointed 30 September 2024)
Trustees are recruited either through external advert or internal netr￿OrkS as a result of identifying a skill gap
or when a trustee resigns. Potential new trustees are inteNiewed by the board and CEO to ascertain
suitability and then invited to attend a board meeting befor8 deciding rf thay wish to join. Then would then
be elected onto the board by the members in the next board meeting and confimed al our AGM. New
trustees are given induction training and also have access to training and peer support networks through our
affiliation to Headway UK.
Trustees meet regularly and are responsible for strategic decision making. The trustees delegate the day to
day management of the organis*ion to the Chief Executive Officer, who is supported by th8 Director of
Operations and a wider Senior Leedership Team. In 202&24 this team included a Finance Manager, but in
Juty 2024 this was changed to include a external consultant as Chief Financial Officer.
Michael Krtching (CEO September 2021 to July 2024)
Claire Boothby-Bambrook (Interim CEO from July 2024 and recruited as pemianent CEO in December 2024)
Rosie Dunthorne (Director of Operations August 2017 to October 2023)
Jessica Blomfield (Director of Operations October 2023 to present)
Louise Thomson {Finance Manager to July 2024)
Caron McLoughlin (Chief Fin8nci81 Officer- Consultant July 2024 to present)
Amanda Barmby (Therapy SeNices Manager October 2021 to present)
Tim Gardner (External Relations Manager June 2023 to present)
Tara Davis (Fundraising and Communications Manager July 2022 to presentl
Board meetings take place quarter￿ with additional subcornmtttee meetings and exiraordinary board
meetings 88 requirèd. Membars of the Senior Leadership Team attend subcommittee meetings, whilst the
CEO, CFO and D1￿ctor of Operatlons attend the quarterly board meetlng. Monthly reports are submitted to
the board by the CEO and CFO to advise on risk and our financial position. The Pay and Reward
subcommitt88 reviews proposals for th8 organisation's annual pay award, including any inflationary
increases and is responsible for agreeing the salaries of the CEO and Director of Operations. These are

HEADWAY NORFOLK & WAVENEY LIMITED
REPORT OF THE TRUSTEES (CONTINUED>
FOR THE YEAR ENDED 31 MARCH 2024
benchmarked 8g8inst local charitable organis*ion3 of a similar size and Income, taking into account our
budget and ststutory increases in minimum wages and national insurance.
Statement of Trustees, responsibilitles
The Trustee5 who are also directors of Headway Norfolk & Waveney Limited for the purposes of company
law are responsible for preparing the Trustees, Report and the financial statements in accordance with
applrcable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting
Practice).
Cornpany law requires the Trustees to prepare financial ststements for each financial year, which gtve a true
and fair view of the state of affairs of the charitable company and of the incoming resources and application
of resources, including the income and expenditure, of the charitable company for the year. In preparing
these financial statements, the Trustees are required to-
select suitable accounting policies and then apply them Consistent￿,.
observe the methods and principles in the Charities SORP 2019 (FRS 102).,
make judgements and estimates that are reasonable and prudent.,
state whether applicable UK Accounting Standards have been followed, subject to any
material departures disclosed and explained in the financial statements.,
prepare the financial statements on the going concem basis unless it is inappropriate to
presume that the charitable company will continue in operation.
The Trustees are responsible for keeping proper accounting records that disclose wlth reasonable accuracy
at any time the financial position of the charitable company and enable them to ensure that the financial
statements comply with the Companies Act 2006. They ar8 also responsible for safeguarding the assets of
the charitable company and hence for taking reasonable steps for the prevention and d8tection of fraud and
other irregularities.
In so far as the Trustees are aware..
there is no relevant audit information of which the charitable company's 8uditor is unaware. and
the Trustees have taken all steps that they ought to have taken to make themselves aware of any
relevant audit infomiation and to establish that the auditor is aware of that information.
CONSTITUTION AND OBJECTS
The company is a registered charrty and company limited by guarantee and was set up on 12 February 1992.
It is governed by a Memorandurn and Articles of Association. The objects are to provide for the long-term
rehabilitation and care ot persons in the Norfolk & Waveney area who have acquired brain injuries.
PUBLIC BENEFIT
The Trustees are mindful of the requirements of the Charity Commission regarding the Public Benefrt test
and confimi that the activities of the charitable company will conform with these requirements.
FUNDRAISING STANDARDS
In line with the provisions of Paragraph 162A of the Charities Act 2011, we confirm that we raise funds
through a team of two employed staff. Our Fundraising and Communications Manager is full-time and worf(s
primarity on external communications, fundraising events. individual giving, and corporate sponsorship.
whilst our part-time Trust and Grants Fundraising Manager maintains our relationships with Trusts and
Grants funders and applies for restricted and unrestricted funds on behalf of the organisation. This is a
chang8 this year from previou8ty using an external fundraising consuttancy. Where required by our fund8r
we complete or provide a report on how their grant was spent including 8vidence of activities carried out

HEADWAY NORFOLK & WAVENEY UMITED
REPORT OF THE TRUSTEES (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
We are register8d wilh the Fundraising Regulator and we have not received any complaints about our
fundraising activities in this period. As a charity that works with vulnerable adutts, we have a good
understanding of how to safeguard people from financial abuse and the risks of placing undue pressure on
anyone to support our fundraising activities. We do not do doorstep appeals or cold calling. We do not use
anyexternal fundraising companies to gain supporters. We do most of our publicfundr8i8ing via ourwebsite.
S￿la1 media or at planned events. We promote in-memory and legacy fundraising but this is done sensitively
via our website and social media and never targeted at individuals.
REVIEW OF THE YEAR
In 2023-24. we continued ourstrategy of growlng and developing the service, building on the previous yearfs
restwcture and the Introduction of key roles to support the organisation's 8U8tain8bility. We completed our
rebrand and launched our new wèbsite to raise awareness of our services. This is included some market
rasearch to understand current levels of brand awareness.
We opened new services in Aylsham and Dereham and our Norwich c8ntre continues to thrive to the point
where we needed to explore additional venues to meet demand. We also started a new group for young
people that included DJ workshops.
We reorganised our Occupation81 Therapy team to hw4e a part-time OT supporting each of our three areas
and introduced an Occupational Therapy Assistsnt role. The t8am 8Stablished and r8n a number of peer
support groups across the region for both clients and their families, in addition to their role in assessing
clients. developing their 8UPPOrt plans and providing direct support with clients with more complex needs.
We also undertook a data project with external support to look at to better gath8r data and insight to infom
the development of the service.
We developed our programme of activities to focus on mor8 Structured 12-week programmes such as
Armchair Travel, Vocational Rehabiltt8tion, Advanced Communication and Mood Management. Our Lottery-
funded ABI Connections project, whilst successful in reaching a wide range of clients, came to an end this
year when funding ce8sed, We worked on a new bid to continue to deliver this work but unfortunately this
not successful.
We delivered a range of new fundraising events to help diversify our income sources and raise our profile
across the region, including corporate Sponsored golf day8, sponsor8d abseiling and skydiving events and
an art exhibition showcasing work from our clients as well as local artists.
We also invested time in dev81oping th8 rang8 of ski118 in the board, identifying gaps and recruiting a new
Chair. Treasurer and a trustee with a People and Communications focus. We started Ihe process of reviewing
the organisation's governance and putting together an action plan to support the board to develop. Our
Director of Operations moved onto a CEO role at another charity and we appointed an internal candidate
from our OT team as our new Director. We also appointed a new Finance Assistant to support our Finance
Manager as the organisation grows.
A signif￿ant unanticipated project for the organisation this year was the support we provided to Headway
Cambridgeshire which was forced to close due to becoming insolvent. Our team stepped in and supported
the continued delivery of the council-fund8d service and the Cardinal funded role based al Addenbrookes
Hospit81, whilst supporting the development of a new Headway service for Headway Cambridge and
Peterborough, wrth some of our trustees acting as trustees for the new organisation. Whilst this was
undoubtedly a challenging period for everyone involved, it proved highly successful In that we were able to
hand back most of the seNices and functions to the newly created Headway Cambridge and Peterborough
in the space of 12 months and it is now entirely independent and financially sustainable and the CEO did an
excellent job of managing risk for Headway Norfolk and Waveney and ensurtng a timely transition and exit
strategy.
Financially we had another ch811enging year. After the restructure undertaken in January and February 2023,
our financial situation improved and our cash reseNes increased. We continued to work closely alongside
our Gommissioners to improve the process for referring and assessing clients for our services. This resulted
in the introduction of a Reablement Scheme to 8llow us to deliver some short-term interventions to clients

HEADWAY NORFOLK & WAVENEY UMITED
REPORT OF THE TRUSTEES (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
while they awaited the outcome of the often-lengthy financi81 assessment process. Howev8r. desprte much
effort on both sides, this project did not result in more clients attendlng sooner or in more income. We did
receive a 5.70A fee uplift from Norfolk County Council however this didn't adequatety cover the salary
increases we had to meet due to the 9% increase in the minimum wage. We also secured a loan from
Headway UK to ensure the security of our cashfl¢)w, but in the end we didn't need it and we returned it in full
within three months.
Declining client numbers and the unsuccessful lottery bid prompted a need for a further restructure in March
2024. Contracts were ended for fixed term staff who were funded by the ABI Connections project and we
adjusted staff number8 in our Great Yarmouth Gentre to refiect a reduction in clients attending that centre. In
addition, we developed a relationship with the Probation Service with a view to delivering some funded
activty for potential clients within the Crlmlnal Justi￿ system. We also identified that W8 had reached a
ceiling with our external fundraisers as they predominant￿ supported charities wrth an income under £1
million and we had crossed that threshold. So we invested in our own fundraiser, which has hugely increased
our capacity for grants and trusts fundraising. but the fundraising environment remains extremely
competitive. Despite these challenges however. we continued to Increase our impact with an 80￿ increase in
clients accessing our 7 centre-b8sed servi￿8 across the region.
PLANS FOR FUTURE PERIODS
Given the challenging nature of fundlng security for the voluntary sector as a whole as well as furKling
pressures on local authorities and the health and social care sector following the cost of living crisis.
increased minimum wage and employer national insurance requirements, Headway Norfolk and Waveney
will now be entering into a period of consolidation rather than growth. Our intention is to review our costs
and income close￿, looking at how we can further diversify and grow our income, and prForit188 our resources
to the front line delivery of our services. This will likely mean revlewlng our seniice delNery model over the
next twelve months to ensure it is both meeting the needs of clients and financially suslainable. We will be
devising our new 3-5 year strategy over this period with clear goals and key performance indicators aligned
to our strategic vision.
MEMBERS
The charitable company ha8 no share capital and is limited by guarantee. Each member is liable to contrlbute
£1 to the assets ofthe company in the event of its winding up. At 31 March 2024 the company had 88 such
members.
In the event of the charitable company being wound up with surplus funds, no member Shall be entitled to
participate in the distribution of this surplus. The funds remaining after settlement of all debts and liabilities
will be transferred to organisations pursuing similar objectives to those of this charity.
RESERVES
The Trustees have reviewed the charities reserves policy during the financial year. In doing this. th8y have
balanced the need to keep sufficient liquid reserrfes with the desire to Invest in developing the charities future.
The Trustees have concluded that they wish to hold approximately two months running costs in reserve at
all times, which equates to around £180,000. They believe th8t thls level of reserve provides an adequate
Cushion to allow the charity to function were it to hit difficult financial circumstances. However, the charty is
not currently maintaining this level of reserves due to the difficult Operating environment. The trustees have
set budgets for 2024125 and 2025126 which will work towards bringing the level of resenies back in line with
the reserves policy.
There are no funds that have been separately designated for any activity by the trustees. The funds that
were designated for seNice development and for the website and rebrand in 2022-23 have been used for
those purposes.

HEADWAY NORFOLK &WAVENEY UMITED
REPORT OF THE TRUSTEES {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
General unrestricted funds at 31 March 2024 were £108,570 (2023 £206,473}. Designated funds at the year-
end were £nil (2023 - £40,000). Restricted funds at the year-end were £1,521 12023 - £1,521). Total funds
at the year*nd were £110,091 (2023 - £247,994).
RISK MANAGEMENT
The Trustees have, during the year. conts'nued to review the major risks to which the Charity is exposed and
to establish systems to mitigate those risks Klentified not already covered by the Charty's existing systems
and risk management strategies and controls.
RISKS AND UNCERTAINTIES
The Trustees acknowledge the Charity Commissioner's requirement for them ta undertake a review of the
major risks to which the Charity is exposed. The Trustees continued to review the major risks to which the
Charty is exposed, and to establish systems and actions to mitigate those risks identified in the risk register
where not already covered by the Charity's existj'ng systems and risk management strategies.
The principal risks and uncertainties identified by the Trustees are as follows..
Liquidty risk- not being able to meet our obligations as they fall due, given cash balances are
Funding risk- inabilty to achi8V8 our strategic objectives due to lack of available funds
Cost inflation, particularly wage inflation have added significant cost to the organisation and local
authority incom8 has not kept up with this
GOING CONCERN
With the organis8tion reporting a deficit of £137.903 for 2023-24 8nd a challenging financial year in 2024-
2025 due to inflationary pressures on our own costs. on our main stskeholder, Norfolk County Council and
on our clients who either pay for or contribute to the costs of their care, the board are concerned about our
reseNes level and a further deficit this year. In particular, the organisation has identified a risk to our cashflow
over the next five months due to depleting cash reserves. We were notified early in 2024 that we would be
receiving a legacy donation of approximately £100.000 but we have no clear indication yet of when the full
amount will be received. As a result, the board have approved steps to address this including..
Securing an interest free loan from Headway UK
Securing an overdraft
Exploring opportunities to increase fundraising and fee income over the next 12 months to
rebuild reseNes
We continue to review our operating model to maximise opportunities and cost efficiencies.
The board is confident that taking these steps will support us to rebuild our reserves and with the savings
made, next year looks less challenging. Our fee income this year is up 3.40/0 and our fundraising income is
up 15% on 2023-24, so we are happy that there is still potential for this income to grow but bringing our
expenditure back inline wrth our income will allow us to addre&s the lack of reserves and more able to
withstsnd the volatility of the sector.
INVESTMENT POLICY
The Trustees have considered the most appropriate policy for investing funds and concluded that holding
monies in bank deposit accounts meets the requirements to generate incom8 whilst minimising risk and
maintaining liquidity. Given the nature of this investment the Trustees consider the return to be satisfactory.

HEADWAY NORFOLK & WAVENEY LIMITED
REPORT OF THE TRUSTEES (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act
2006 relating to small companies.
ON BEHALF OF THE TRUSTEES
Mark Trenanvln-Body
Dlrectorrrrustee
Date.. 2011212024

HEADWAY NORFOLK & WAVENEY LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF
HEADWAY NORFOLK & WAVENEY LIMITED
Oplnion
We have audited the financial statements of Headway Norfolk & Waveney Limited (the 'charitable company,)
for the year 8nded 31 March 2024 which comprise the Statement of Financial Activrties, the Balance Sheet, the
Statement of Cash Flows and notes to the financial statements, including signrficant accounting policies. The
financial reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable
in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements:
grve a true and fair view of the state of the charitable cornpany's affairs as at 31 March 2024. and of its
incoming resources and application of resources, including its incom8 and expenditure, for the year
then ended.
have been properly prepared in accordan￿ with United Kingdom Generally Accepted Accounting
Practice., and
have been prep8red in accordance with the requirements of the Charities Act 2011.
Basis for oplnion
We conducted our audit in accordance wrth Intemational Standards on Auditing (UK) {ISAs (UK)) and applicable
law. Our responsibilities under th088 Standards are further described in the auditor responsibilities for the audit
of the financial statements section of our reporL Ive are independent of the charitable company in accordance
with the ethical requirements that are relevant to our audit of the financial slatem8nts in th8 UK, including the
FRC'S Ethical Standard, and w8 have fulfilled our other ethical responsibilities in accordance with these
requirements. We believe that the audit evidence we have obtained is sufFicient and appropriate to provide a
basis for our opinion.
Other matter
The comparative figures are unaudited.
Materfal uncertalnty related to golng concern
We draw attention to note 1.3 in the financial statements, which indicates due to inflationary pressures, along
with the other matters as set forth in the trustees. report, that a material uncertainty exists that may cast
significant doubt on the charitable company's ability to continu8 as a going conc8rn. Our opinion is not modrfi8d
in respect of this matter.
In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of
accounting in the preparalion of the financial ststements is appropriate.
Our responsibilities and the re8pon8ibilities of the trustees with respect to going concern are described in the
relevant sections of thls report.
Other infomiation
The other infomi8tion comprises the inftxmation included in the trustees, annual report, other than the financial
ststements and our auditor's report thereon. The trust888 are responsible for th8 Other information. Our opinion
on the financial statements does not cover the other information and we do not express any form of assurance
conclusion thereon.
Our responsibility is to read the other infomiation 8nd, In doing so, consider whether the other information is
materially inconsistent with the financial statements or our knowledge obtained in the course of the audit or
otherwise appears to be mat8rially misstated. If we identify such mat8rial incon8lStencies or apparent material
misstatements, we are required to determine whether this gives rise to a material misstatement in the financial
statements themselves. If. based on the work we have perfonned. we conclude that there is a material
misstatement of this other infomiation, we are required to report that fact. We have nothing to report in this
regard.

HEADWAY NORFOLK & WAVENEY LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF
HEADWAY NORFOLK & WAVENEY LIMITED (CONTINUED)
Matters on whlch we are requlred to report by exception
We have nothing to report in respect of the following matters in relation to whlch the Charrties (Accounts and
Reports) Regulations 2008 require us to report to you if, in our opinion..
the infomiation given in the trustees, report is inconsistent in any material respect with the financial
statements., or
sufficient accounting records have not been kept; or
the financial statements are not in agreement with the accounting records,. or
we have not received all the infomation and explanations we require for our audit.
Responsibilitles of trustees
As explained more fulty in the trustees. resFX)nsibilities statement {set out on page 1], the trustees (who are also
the directors of the charf(able company for the purposes of company law) are responsible for the preparation of
the financial statements and for being satisfied that they give a true and fair view, and for such intemal control
as the trustees determine is necessary to enable the preparation of financial statements that are free from
material misstatement, whether due to fraud or error.
In preparing the financial statements. the trustees are responsible for assessing the charitable company's ability
to continue as a going concern, disclosing, as applicable, matters related to going concem and using the golng
concem basis of accounting unless the trustees either intend to liquidate the charitable company or to cease
operations, or have no realistic alternatlve but to do so.
Audltor responsibilitias for the audit of the financial statements
We have been appointed as auditor under section 144 of the Charities Act 2011 and report in accordance with
the Act and relevant regulations made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material misstatement, whether due to fraud or error, arKI to issue an auditorfs report that includes our
opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted In
accordance with ISAS (UK) will a￿dayS det8Ct a material misststement when it exists. Misstatements can arise
from fraud or error and are considered material if, individualty or in the aggregate, they could reasonabty be
expected to influence the economic decisions of users taken on the basis of these financlal statements.
Irregularities, including frdud, are instances of non-cornpliance with laws and regulations. We design procedures
in line with our responsibilities, outlined above. to detect material misstatements in respect of irregularities,
including fraud. The extent to which our prcredures are capable of detecting irregularities, including fraud is
detailed below, along wrth a sumrnary the audii procedures performed..
We have made enquiries with management regarding their procedures for complying with laws and
regulations along with detecting and prevent fraud. We also requested details to any instances that
have occurred during the period.
INe have reviewed minutes of meetings and any published news articles ta identify any instances of
non-compliance with and regulations or fraud.
We reviewed nominal activities for evidence of any non-disclosed legal claims.
Written representation has been obtsined to provide management with a further opportunty
to disclose any breaches of laws and regulations or instances of fraud.
We have reviewed the manual journal entries on the accounting system.
The audit procedures are designed so that with reasonable assurance, material
misstatements can be detected, including those relating to fraud.
Because of the inherent limitations of an audlt. the￿ is a risk that we will not detect all irregularities, including
those leading to a material misstatement in the financial statements or non-compliance with regulation. This
risk increases the more that compliance with a law or regulation is removed from the events and transactions
reflected in the financial statements, as we will less likely to become aware of instances of non-compllance.
The risk is also greater regarding irregularities occurring due to fraud rath8r than error, as fraud involves
intentlonal concealment, forgery, collusion, omission or mlsrepresentatlon.

HEADWAY NORFOLK & WAVENEY LIMITED
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF
HEADWAY NORFOLK & WAVENEY LIMITED (CONTINUED)
further
description
our
responsibilities
is
available
on
the
FRC'S
website
at: LttLs lknw,frc,or ,uklauditorslaudit-8ssurancelauditor-s-r6sponsibilities-Tor-the-aLidit-of-the-fildescri
lion-
of-lhe-aud.
nsibilities-for. This description forms part of our audltorfs report.
Use of our report
This r8POrt is rnade solely to the charitable company's trustees, as a body, in accordance with Part 4 of the
Chartties (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state
to the charitable company's trustees those matters we are required to stat8 to th8m in an audrtor's report and
for no other purpose. To the fullest extent permittgd by law, we do not accept or assume responsibility to anyone
oth8r than the charitable company and the charitable company's trustees as a body, for our audit work. for this
report, or for the oplnlons we have fonned.
l A Barlow FCCA {Senlor Statutory Audltor}
For and on behalf of Sexty & Co
Chartèred Certified Accountants and Registérad Auditors
124 Thorpo Road
Norwich
NRI 1RS
Date..
l itlz

HEADWAY NORFOLK & WAVENEY LIMITED
STATEMENT OF FINANCIAL ACTIVITIES
(INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
Unrestrlcted Restricted
funds
funds
2024
total
2023
total
Note
INCOME
Donations, grants and legacies
32,532
32,532
29.720
Income from charitable activtties
989.011
81,083 1.070,074
892.375
Investment income
6,507
6.507
2,836
Other income
18.661
18.661
TOTAL INCOME
1046711
81063 1127 774
989 061
EXPENDITURE
Costs of raising funds
4.361
4,361
4,437
Expendtture on charitable activities
1.180.253
81.063 1,261,316 1,052.975
TOTAL EXPENDITURE
1.184.614
81,063 1,265,677 1.057.412
NET INCOMEI(EXPENDITURE) AND
NET MOVEMENT FOR THE YEAR
(137.903)
{137,903) {68.351}
Fund balances brought forward
14
246.473
1,521
247,994
316.345
FUND BALANCES CARRIED FORWARD
14
108 570
110 091
All amounts relate to continuing activities. All recognised gains and losses are included above.
The notes on pages 13 to 23 fomi part of these financial statements.
io

HEADWAY NORFOLK & WAVENEY LIMITED
COMPANY NUMBER 2686901
BALANCE SHEET
AS AT 31 MARCH 2024
Note
2024
2023
FIXED ASSETS
Intangible assets
Tangible assets
10
11
30.546
35.400
30,666
34,990
65,946
65,656
CURRENT ASSETS
Stock
Debtors
Cash at bank and in hand
500
84,685
52,525
500
78,487
128,530
12
137,710
207.517
CREDITORS: AMOUNTS FALUNG DUE
WITHIN ONE YEAR
13
93,565
25,179
NET CURRENT ASSETS
44.145
182.338
NEfASSETS
110,091
247,994
UNRESTRICTED FUNDS
General fund
Designated fund
14
14
108,570
206,473
40,000
246,473
108,570
RESTRICTED FUNDS
14
1,521
1,521
TOTAL FUNDS
110,091
247,994
These financial statements have been prepared in accordance with the special provision of Part 15 of the
Companies Act 2006 relating to small charitable companies and with the FRS 102 SORP.
The financlal statements were approved by the Trustees and authorised for issue on .
signed on their behalf by,.
l* and are
Ella Wlsbey
Directorrrrustee
Mark Trenavln-Body
Directorrrrustee
The notes on pages 13 to 23 form part of these financial statements

HEADWAY NORFOLK & WAVENEY LIMITED
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Net income
(137,903)
(68,351)
Adjustments..
Depreciation l Amortisation
Investment income
(Increase)IDecrease in debtors
(Decrease}llncrease in creditors
24,750
(6,507)
(6,196)
11,268
(2,836)
{61,508)
20,064
Net cash provlded by operatlng actlvltles
(87,47D)
(141,491)
Cash flows from investlng activltles:
Int8r8St
Purchase of fLYed assets
6,507
25,042
2,836
26.150
Net cash used In Investlng actlvltles
{18,535}
28,986
Cash flows from flnancing activitias:
Loan receipt
Net cash provlded by flnanclng actlvltles
30,000
Change in cash and cash equivalents in the reporting period
{76,005)
(112.505)
Cash and cash equivalents at the beginning of the pericm
128,530
241.035
Cash and cash equlvalents at the end of the perlod
52.525
128,530
Cash and cash equivalents consists of:
Cash at bank and in hand
52,525
128.530
52,525
128,530
The notes on pages 13 to 23 fom part of these financial statements.
12

HEADWAY NORFOLK & WAVENEY UMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POUCIES
The principal accounting policies adopted. judgements and key sources of estimation uncertainty in the
preparation of the financial ststements are as follows:
1.1 Basis of preparation of financial statements
The financial ststements have been prepared in accordance with Accounting and Reporting by
Charities- Statement of Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
issued in October 2019. the Financial Reporting Standard applicable in the United Kingdom and
Republic of Ireland (FRS 102), the Charities Act 2011. the Companies Act 2006 and UK Generally
Accepted Accounting Practice.
Headway Norfolk & Waven8y meets the definition of a public benefii entty under FRS 102. Assets and
liabilities are initially recognised at historical cost or transaction value unless otherwi88 Stated in the
relevant accounting policy notes. The financial statements are pr&sented in pounds sterling and are
rounded to the nearest pound.
1.2 Legal status of the Charlty
Headway Norfolk & Waveney Limited is a private company limited by guarant88 in England and has no
share capital. In the event of the charity b8ing wound up, the liabilty in respect of the guarantee is limited
to £1 per member of the charity.
1.3 Golng concern
The Trustees consider that. due to inflationary pressures, along with the other matters as set forth in the
trustees report indicate that a material uncertainty exists that may cast significant doubt on the charitable
company's abiltiy to continue as a going concern.
1.4 Fund aceounting
Unrestricted funds are available to spend on activities that further any of the purposes of the charity.
Designated funds are unrestricted funds of the charity which the Trustees have decided at their discretion
to set aside to use for a specific purpose. The aim and purpose of each designated fund is set out in the
notes to the financial statements. Restricted funds are funds which must be spent on particular projects
being undertaken by the charity. The cost of raising and 8dministerlng such funds are charged against
the specrfic fund. The aim and use of each material designated and ￿StrIcted fund is set out in the notes
to the financial ststements.
Investment incorne, gains and losses are allocated to the appropriate fund.
13

HEADWAY NORFOLK & WAVENEY UMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES (contlnued
1.5 Income
Income is recognlsed when the charty has entitlement to the funds, any perfomiance conditions
attached to the item(s) of income have been met. it is probable that the income will be recetved and the
amount can be measured reliably.
Vthere Income has related expenditure {as with fijndraising or contract income), the income and related
expendrture are reported gross in the Statement of Financial Activities.
Donations, grants and glfts are recognlsed when recelvable. In the event that a donation is subject to
fulfilling perfomance conditions before the charity is entitled to the funds, Ihe income is deferred and
not recognised until it is probable that those conditions will be fulfilled in the reporting period. Income
from Gift Aid tax reclaims is recognised for any donations with relevant Gtft Aid certificates ￿COgnised
in income for the year. Any arnounts of Gift Aid not received by the year end are accounted for in income
and accrued income in debtors.
Income from local councll contracts, government and other grants, whether 'capital' grants or 'revenue'
grants, are recognised when the charity has entitlement to the funds, any performance conditions
attached to the grants hav8 bean met, it is probable that the income will be r8ceiv8d and th8 amount can
be measured reliably and Is not deferred.
For legacies, entitlement 18 taken on a case by case basis as the earlier of the date on which.. the charity
is aware that probate has been granted, the estste has been finalised and notification has been made
by the executor(s) to the charity that a distribution will be made, or when a distribution is received from
the estate. Receipt of a legacy, in whole or in part. is only considered probable when the amount can be
measured reliably and there is an expectation that a distribution will be made. If the legacy is in the form
of an asset other than cash or an asset listed on a recognised stock exchange, recognition is subject to
the value of the asset being able to be reliably measured and title to the asset has passed to the charity.
IAth8re18gaci8s hav8 been notified lo the charity or the charity is aware of the granling of probate. and
the criteria for income recognition have not been met, then the legacy is a tre8ted as a contingent asset
and discknsed if material.
Income received in advance for a future fundralslng event or for a grant received relating to the following
year are deferred until the criteria for income recognition are met.
Interest on deposit funds held is included when recelvable and the amount can be measured reliably by
the charity which is nomially upon notification of the interest paid or payable by the bank.
Sponsorship from events, fundraising and events registration fees are reGognised in income when the
event takes place.
Trading income is recognised on point of sale for both donated and purchased goods.
14

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POUCIES (continu•d)
1.6 Expendituro and Irrecoverablo VAT
Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third
party, it is probable that settlement will be required and the amount of the obligation can be measured
reliably. All expenditu￿ is accounted for on an accruals basis under the following headings:
Costs of raising funds comprises fundrsising costs incurred in seeklng don8tions, grants and legacres.
costs of fundraising activtties Including the costs of goods sold, shop costs, commercial trading and their
assoclated support costs. Fundraising costs do not include the costs of di88eminating infonnation in
support of the charitable activities.
Expenditure on charitable activities includes the costs of advising and informing, supporting and
enabling, listening, consulling and involving, training and upskilling and other 8Ctivities undertaken to
further the purposes of the charty and their associated support costs.
Support Costs comprise tho88 Costs which are incurred directly in support of expenditure on the objects
of the charity and include governance cost, finance, and office costs. Governance costs are those costs
incurred in connection with the compliance with constitLrtional and stalutory requirements of the charity-
Irrecoverable VAT is charged as a cost against the 8Ctivity for which the expenditure was incurred.
Support costs are allocated to each of the activities based on direct costs incurred.
1.7 Volunteers
The value of the services provided by volunteers is not incorporat8d into these financial statements.
Further details of their contribution is provided in the Trustees report.
The charity would like to acknowledge the hard work of all volunt88rs and th8ir contribution and
commitment to supporting clients with their recovery and reablement.
1.8 Intanglble flxed a888ts
Intangible fixed as88ts ar8 Stated at Cost less amortisation. Amortisation 18 provided at rates calculated
to write off the cost of fixed assets. less their estimated residual value, ovar their expected useful lives
on the following basis..
Website
20 /0 Straight line
1.9 Tangible fixed assots
Tangible fixed assets are stated at cost less depreciation. Depreciation is provided at rates calculated
to write off the cost of fixed assets, less their estimatal residual value. over their expected useful lives
on the following basis..
Fixtures, fittings and equipment
Computer equipment
15°h straight line
33QA straight line
1.10 Debtors
Trade and other debtor5 are recognised at the settlement amount due after any trade discount offered.
Prepayments are valued at the amount prepaid n8t of any trad8 discounts du8. Accrued income and tax
recoverable is included at the best estimate of the amounts receivable at the balance sheet date.
15

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
1.11 Credltors
Creditors are recognised where the charity has a present obligation resulting from a past event that will
probably result in the transfer of funds to a third paty and the amount due to settle the obligation can be
measured or estimated reliably. Creditors are normally recognised at their settlement amount after
allowing for any trade discounts due.
1.12 Pensions
The charity operates a defined contribution pension scheme and the pension charge represents the
amounts payable by the charity to the find in respect of the year.
1.13 Operating leases
Operating leases a￿ recognised over the perlod of which the lease falls due.
Beneffts received and receivable as an incentive to sign an operating lea88 are r8cognis8d on a straight
line basis over the period of the lease.
1.14 Taxation
The company is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010
and therefore it meets the definition of a charitsble company for UK corporation tax purposes.
Accordingly, the company is potentially exempt from taxation in respect of income or capital galns
received wf(hin categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256
of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied
exclusively to charitable purposes.
EMPLOYEES
(a) Number of employees
The average number of employees by head count during the reporting period was 48 {2023 44). all of
whom were engaged in the pursuit of the charitable activities of the company.
2024
2023
Wages and salaries
Social securily costs
Pension cost
814,618
53,437
22,226
670,090
34,877
18.214
890 281
723,181
No employees ￿ceiVed total employee benefts of more than £60,000 per annum (2023 - Nil).
In accordance with the charitable company's Memorandum of Association, the Board of Directors, who
are the Charity's Trustees, receive no emoluments for their services as directors of the company.
The directors were not paid or reimbursed for expenses during the year.
16

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMEKrs
FOR THE YEAR ENDED 31 MARCH 2024
The Charity considers that the key management personnel comprise the Trustees and the Senior
management team. The total employee benefrts of the key management personnel of the Charity were
£202.452 {2023 £185,943).
INCOME FROM DONATIONS, GRANTS AND LEGACIES
Unrestricted Restrictad
2024
2023
Donations
32,532
32,532
29,720
32,532
29.720
All of the income previous year relates to unrestricted funds.
INCOME FROM CHARITA8IEACTIVmES
Unr•stricted Restrfcted
2024
2023
County Council payments
Grants received
Other client payments
Lunch and tuck shop income
Fund raising
642,615
64,845
270,585
10,256
710
642.615
145,908
270,585
10,256
710
531.751
156,578
198.189
5.822
35
81,063
989011
81063 1070 074
892 375
All of the incom8 previous year relates to unrestricted funds.
OTHER INCOME
2024
2023
Profit on disposal of fixed assets
Management fees
64,130
18,661
18,881
64,130
COSTS OF RAISING FUNDS
2024
2023
Fund raising costs
4.361
4,437
All costs of raising funds in 2024 and 2023 relates to unrestricted funds.
17

HEADWAY NORFOLK & WAVENEY UMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 March 2024
EXPENDITURE ON CHARITABLE ACTNITIES
2024
2023
Direct costs;
Client activities
Light, heat and water
Direct salaries
staff other cost8
Lunch costs
Depreciation - fumiture and fittings
Depreciation - computer
Amortisation - website
General and cleaning
Equipment repairs and maintenance
17,064
2,048
712,854
24.551
2.218
1,533
11,000
8,040
3,054
14,338
18.028
2,078
578,545
27.815
2.428
1.337
1,211
11,410
15,897
Support costs:
Light, heat and water
Property repairs
Travel expenses
Insurance
Depreciation - furniture and r￿Ing$
Depreciation - computer
Amortisation - website
Printing, stationery and advertising
Telephone and postage
General and cleanlng
Subscriptions and affiliation fess
Indirect salaries
Equipmenl repairs and maintenance
Rent payable
Training and recruitment expenses
Bank charges
Bad debts
Equipment rental
Consultancy
Professional fees
683
177
14,973
3,675
511
3,667
693
4,900
12.772
3,151
1,968
404
6.423
10,231
2,852
14,366
144,636
3,974
109,745
12.887
1,198
6,394
10,140
763
15,219
178,164
3,585
133,386
7,786
590
259
7.041
58,497
9,677
1.816
27,859
22,129
Governance costs:
Accountancy and bookkeeping
9,829
5,872
TOTAL
1,261,316 1,052,975
All support costs have been allocated to the single activity of the charity.
Expenditure on charitable activities was £1,261,316 {2023 £1,052,975) of whlch £1,180,253 was
unrestricted {2023 £1,017,500) and £81,063 was restricted (2023 £35,475),
NET INCOMEIEXPENDITURE IS STATED AFfER CHARGING:
2024
2023
Independent examiners fee
2,490
Auditor fee
9,600
18

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
TAXATION
The charity is exempt from corporation tax.
10
INTANGIBLE ASSETS
Webslte
COST
At 1 April 2023
Additions
Disposals
32,280
7.920
At 31 March 2024
40,2IJO
DEPRECIATIONIA
At 1 April 2023
Provided for the year
1,614
8,040
At 31 March 2024
9,654
NET BOOK VALUE
At 31 March 2024
30,546
At 31 March 2023
All assets are used for charitable purposes.
11
TANGIBLEASSErs
Fixtures,
frttings
and
equipment
Computer
equipment
Total
COST
At 1 April 2023
Additions
70,566
3,879
113,293
13,242
183,859
17,121
At 31 March 2024
126,535
200.980
DEPRECIATIONIA
At 1 April 2023
Provided for the year
69,059
79,810
14,667
148,869
At 31 March 2024
71,103
94,477
165.580
NET BOOK VALUE
At 31 March 2024
3.342
At 31 March 2023
1.507
34.990
19

HEADWAY NORFOLK & WAVENEY UMITED
NOTES TO THE FINANCIAL sTATEME￿rs
FOR THE YEAR ENDED 31 MARCH 2024
12 DEBTORS
2024
2023
Client income
Other debtors
Prepayments
77,222
3,791
76,235
397
84,685
78,487
13 CREDITORS: AMOUNTS FALUNG DUE WITHIN ONE YEAR
2024
2023
Supplier creditors
Taxation and social security
Accruals and deferred income
Other creditors
Loan
16,355
14,291
23,261
9,858
6,770
12,909
5,500
93,565
25.179
14 RECONCILIATION OF MOVEMENT IN FUNDS
2024
Opening
funds
Closlng
funds
Income
Expendlture
Transfers
Unrestricted
General
Designated
206,473 1.046,711
40,000
1.144,614
40,000
108,570
Totsl unrestricted
246,473 1,046,711
1,184,614
108,570
Restricted funds
Grant income
1,521
81.063
81,063
1.521
Total restricted
81,063
1,521
Total funds
247 994 1,127,774
1,265,677
110,091
20

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
14 RECONCILIATION OF MOVEMENT IN FUNDS (contlnued)
2023
Opaning
funds
Closing
funds
Income
Expendlture
Transfers
Unrestricted
G8n8ral
Designated
271,826
40 000
956,584
1,021,937
206,473
40 000
Total unrestricted
311,826
956,584
1,021,937
246.473
Restricted funds
Grant income
4.519
32.477
35.475
1,521
Total restricted
4,519
32,477
35,475
1,521
Total funds
316.345
989,061
1,057,412
247,994
Grant incomg detail$'.
Headway Norfolk & Waveney would like to *knowledge the generous and ongoing support from the
National Lottery, with the following grants being awarded in the last 10 years. We have also been awarded
funding to cary oul an Acquired Brain Injury Early Connections project over three years to in-reach in
hospitals across the county to provide support to those who have reGently 8cquired 8 brain injury. This
aims to provide emotional support, infomation, and 8dvice to help support those who have been recently
discharged from hospital to navigate and adjust to their new life circumstances.
£9,962 - A4A - ABI Carers - Creatlng Connections - Awards for All - 2411112015- 2411112016
£9,987 - Headway Norfolk & Waveney Peer Support- Awards for All - 0410112019 - 0410112020
£9,950- Heading Your Way - Awards for All- 0810512020- 3110712021
£56,358- Headway Norfolk and Waveney Covld Applicatlon - Reaching Communf(ies - 0110612020-
3111212020
£54,265 ~ ABI Connections Project (year 1) - 0110512021 to 3010412022
£54,126 - ABI Connections Project (year 2)- 0110512022 to 3010412023
£38,404 - ABI Connections Project (year 3) - 0110512023 to 3010412024
£20.000 received from Postcodes Places Tnjst to go towards occupational therapist costs.
£5,000 received from The Jarnes Tudor Foundation to go towards occupational therapist costs.
£3.284 received from Norfolk Community Foundation to go towards occupational therapist costs.
£3.000 receNed from Anton Jurgens Charitable Trust to go towards neurological music therapy Sessions.
£3,000 received from Suffolk Communty Foundation to go towards occupational therapist costs.
£2,000 re￿1v&￿ from The Hospital Saturday Fund to go towards occupational therapist costs.
21

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
£2,000 re￿iVed from The Sir Jules Thorn Charitable Trust to go towards cora costs.
£1,500 received from The Strangward Trust to go towards occupational therapist costs.
£1.500 received from Wymondham Satellrte Rotary Club to go towards DJ Skills workshop.
£500 receNed from The Douglas Arter Foundation to go towards occupational therapist costs.
£500 received from The Timothy Colman Charitable Trust to go towards core costs.
£200 received from Valeo Foods to go towards equipment costs.
15 ANALYSIS OF NET ASSETS BETWEEN FUNDS
Each fund is repres8nted by the following assets and liabilrties:
2024
Unrostricted
General
Deslgnated
Restrlcted
Fund
Totsl
Fixed assets
Cash and bank balances
Other current assets
Current liabilit188
65,946
51.004
85,185
93,565
65,946
52,525
85.185
93.565
1,521
Closing funds
108,570
1,521
110,091
2023
Unr¢stricted
General
Designatod
Restrlcted
Fund
Total
Fixed assets
Cash and bank balances
Other current assets
Current liabilities
65,656
87,009
78,987
25.179
65,656
128,530
78.987
25.179
40,000
1.521
Closing funds
206,473
1521 247.994
22

HEADWAY NORFOLK & WAVENEY LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
16 LEASING AGREEMENTS
Minimum18ase payments under non•cancellable operating leases fall due as follows:
Within one year
Laterthan one year and not later than five years
133,879
60.686
194,565
The arnount of lease payments recognised as an expense in the year amounts to £133,387 (2023
£109,745)
17 PENSION COMMrrMENTS
The company operates a defined contributions pension scheme. The assets of the scheme are
held separately from those of the company in an independently administered fund. The pension
cost charge represents contributions payable by the company to the fund and armunted to
£22.226 (2023 £18,214). Contributions totaling £9,306 (2023 £NIL) We￿ payable to the fund at
the balance sheet date and are included in creditors.
18 RELATED PARTY TRANSACTIONS
There were no business relationships or related paty transactions during the year.
23