Charity registration number 1040583
Company registration number 02944546 (England and Wales)
CROSSROADS CARE STAFFORDSHIRE LIMITED
ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

.JSSROADS CARE STAFFORDSHIRE LIMITED
LEGAL AND ADMINISTRATIVE INFORMATION
Trustees
Mrs Ann Flevill
Mrs Susan Brookes
Mr lan Milne
Mrs Diane Hall
Mrs Susan Tams
Mrs Mal Smith
Mrs Susan Whiting
(Appointed 10 April 2024)
(Appointed 1 September
2024)
Charity number
1040583
Company number
02944546
Registered office
Environment House, Werrington Road,
Bucknall
Stoke-on-Trent
Staffordshire
England
ST2 9AF
Independent examiner
K V Staley FCA Bsc (Honsl
Geens Limited
Graphic House
124 City Road
Stoke on Trent
ST41BG

CROSSROADS CARE STAFFORDSHIRE LIMITED
CONTENTS
Page
Trustees, report
Independent examiner's report
statement of financial activities
10
Balance sheet
11
Statement of cash flows
12
Notes to the financial statements
13-22

.USSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees who are also directors of the charity for the purposes of the Companies Act 2006 present their report
with the financial slatements of the charity for the twelve month period 1st April 2024 to 31st March 2025. The
Trustees have adopted the provisions of Accounting and Reporting by Charities.. Statement of Recommended
Practice applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standards
applicable in the UK and Republic of Ireland.
The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the
financial statements and comply with the charity's goveming document. the Companies Act 2006 and "Accounting
and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounls in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS
102)" (effective 1 January 2019).
OBJECTIVES, AIMS AND ACTIVITIES
Crossroads Care Slaffordshire's raison d'étre continues to be 'to relieve, within the boundaries of Staffordshire,
the stresses experienced by carers and people wilh any physical. mental or sensory impairment within the family
or home by offering a respite service through the piovision of community-based care attendants." Despite the
severe reduction nationally in the number of Carer Support Workers (CSWS) we are still providing hith-quality
care at a realistic cost and sometimes at no cost whatsoever for those clients who are in financial need. Our
annual survey of carers contains many positive comments, showing that we are fulfilling these objectives by
supporting the innutnerable unpaid carers, whether family, friends, neighbours, children or adults, tho, often with
no initial training, find themselves in a nursing role.
With the slate of worid politics and turmoil exacerbated in Ukraine, Israel, Palestine and Iran atKI with the
subsequent increase in the price of oil and grain, the cost of living has continued to rise. However, we delivered
35,473 hours of care in the twelve months to 31 st March 2025, a decrease of 5,890 and 14.20/. from last year's
figLJre of 41,363 and 142 clients were also directly supported. this figure again being a decrease. The reasons for
these decreases are manifold-. there are ongoing recruitment and retention challenges as regards CSWS,. Local
Authorities are delaying care packages, approval because of budgetary constraints., there may be higher rates of
hospitalisation or care home placements, particulady for those needing palliative care,. the increase in Ihe ¢ost of
living has necessitated family carers reducing the number of hours of care for which they pay.
Our Palliative Care Service provides home-based care to support carers of those with a termirial illness.
Crossroads is one of the few specialist providers of end-of-life care in the area and works alongside other care
agencies and hospices. We continue to receive referrals from the Palliative Care Team at our NHS Hospital, albeit
usually at a late date. Staff at our local hospice regularly refer patients to us for their home care needs. We have
also established a relationship with North Staffs Careis, Association who refer their clients lo us for respite
carel'well-being" hours for which NSCA has donaled money to them which they then spend with us and for which
we have delivered 206.25 hours.
The Children and Young People's Service, which covers the age-range from new-bom babies to those aged up to
twenty-five, has continued to adapt to the new circumstances. Excursions have included trips to local parks, theatre
and cinema, discos, swimming pools, shopping trips. bowling alleys and visits to football matches for our eighteen
children and young people clients. Liz Salt, the Senior Carer Support Worker responsible for the CYP Team, also
organised a well-atlended Christmas paty where Florence Brass Band lof which she is a member) played, and this
was partly funded with a donation from John Pass Jewellers of Newcastle under Lyme.
The 2024 Christmas Raffle organised by Joan Oaks. one of our CSWS, who provides all the prizes at her own
expense, brought in £321, almost twice the amount she raised in Christmas 2023. This money together with the
£35.52 from the Easy Fundraising Scheme and monthly donations from carers or Trustees goes into our donations
fund so that we can offer needy families some free respite hours.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Our administrative staff continue to work on a °hybrid" scheme split between home and the office so that there is a
minimum of one specific staff member in the office at any one time and each staff member attends the office at
least one day per week. However, staff members are in constant contact with each other and their teams, thanks to
our updated telephone and IT care system. We continue to rent two rooms in Environment House with the
opportunity to use a meeting room if need be. This is a rolling contract requiring just one month's notice to leave
and costs £500 per month inclusive of all services including disposal of personal documents.
Why do we exist?
The estimated number of unpaid carers according to the 2021 census is 4.7 million in England and
5.8 million in the UK overall, although other SoUr￿S quote a figure of 10.6 million or 9 % of the population. This
figure varies because it may be based on the number in receipt of the Carer's Allowance, a paltry weekly sum of
£83.30 {from April 2025)-, because often family carers do not consider themselves as such- because some people
may care for fewer than the requisite thirty-five hours weekly or else may be over pensionable age so are not
entitled to receive the Carer's Allowance. Vvhat is not disputed is that these unpaid carers save the UK economy
annually more than £184 billion. The Homecare Association (HCA) has estimated that £1.6 billion is needed to
close the furnding gap and a further £2.08 billion in order to pay CSWS a fair wage. Yet the Government is
withholding this. What is more, the HCAS recommended minimum hourly rate for state-funded care from April 2025
was estimated at £32.14, although the average houdy council rate nation-wide is
£24.10 land only £20.51 in the West Midlands) while 270/0 of Local Authorities pay an hourly rate of less than
£22.71. From the NHS and Local Authorities in the year to 31st March 2025, Crossroads Care Staffordshire
received an hourly rate of be￿een £21.78 (staffs CC) and £23.03 (CQCI. In fact, six councils in England have
offered 00/0 uplift in the 202516 period so the dire situation wll remain for the next year at a time when one in ten
councils is also on the brink of declaring bankruptcy. Ultimately, this means that self-fvnding individuals continue
indirectly to subsidise the state.
The Association of Directors of Adult Social Services IADASS) has said that an additional £900 million will be
needed to stabilise adult social care in England, even though since the July 2024 General Election, the Labour
Government has boasted of an £880 million increase in the funding of social care, although this has been
swallowed up largely by the increase in employers, National Insurance contributions. In fact 90 % of these Directors
are not confident that their budgets will be sufficient to meet fully their stalutory duties.
In order to save funds, Local Authorities are commissioning fewer hours of home care which severely impacts on
the financial sustainability for home care providers, making individual businesses less viable. This reduction in
hours means gaps in work rotas and a slower increase in wages, which in turn exacerbates staff turnover. The
number of vacancies in the social care sector has decreased from 152,000 to 131,000 with the introdLftion of carer
support workers from overseas, although this is not always an ideal solution, as some of these carers may be
unable to communicate effectively in English and their training standards might be of a lower standard.
PUBLIC BENEFIT
Trustees must have regard to the Charity Commission's public benefit guidance when carrying out related activities.
During the reporting period we have delivered fewer free care hours but have subsidised some hourly rates for
clients in financial difficulties and part-funded a Christmas party for those of our clients, who are children or young
people. This has been funded from our Donations Budget which stands at £4,018 as at March 31 st 2025. There
may be an annual decline in this figure mainly because of the difficulty in raising funds. We do not have the
resources to employ a fundraising team but we hope to increase the scope of our public benefit through the
establishment of a sub- group of Trustees specifically for this purpose. However, we would like to thank all those
who have donated for their continued financial support .

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
STRATEGIC REPORT
Achievements and Performance
(a) As stated above, 142 carers received help during the financial year and a total of 35.473 care hours were
delivered. We now have forty-two CSWS and seven administrative staff, some of whom also work occasionally in a
carer support role. We are proud of our 950/0 retenlion rate of current staff. which we believe is attributable to our
supportive culture and our high quality training and standards. This retention rate is very high compared with other
organisations in the care sector.
(bl We continue to view and bid for available packages using the SPROC tendering system, although at present
we have only three active clients from this.
(c) Senior management staff will undertake any additional training in aspects which are considered helpful.
(d} We still have some quantities of PPE {Personal Protective Equipment) and do a tw(Fweekly stock check. Covid
tests are carried out on a risk-assessed basis.
(e) Client satisfaction remains high despite the circumstances. as we maintain regular contact with families by
assigning them a specific CSW who reports back after each visit. Each care package has a care co-ordinator who
communicates weekly wth each family and we also check on client satisfaction at regular intervals.
Below are a sample of the comments received during the present reporting period'.-
"The team put me at ease straight away. Their professionalism and compassion are outstanding..
' The carers are so kind. respectful and they genuinely care. They feel like part of the family..
"I didn't realise how much I needed help until Crossroads stepped in. They've given me time to rest and
confidence that my Mum is in safe, capable hands..
"The service has been life-changing for our family..
'Crossroads listened to our needs r5ght from the first visit. They truly understand what persoTr centred care
means."
'Whal stood out for me was the consistency. The same, friendly faces always on time and always with a smile..
"They didn't just meet our expeclations,. they exceeded them."
"Il's such a relief to have a service that actually delivers on what it promises."
FINANCIAL REVIEW
During the Iwelve-monthly period to 31st March 2025, our total fund balance has reduced to £191,732 which is a
decrease of £923 on last year's figures. However, we would slill consider ourselves to be economically viable even
in these straightened limes.
In the past year we have adopted a new IT care system with CharityLog which should reduce our costs together
with the reduction in the payroll fees which we have negotiated. However, this has not been without its problems
and we are ever grateful for the help of Chris Ford our IT expert.
Hopefully, this reduction in both IT costs and our office rental costs has resulted in our overheads being
considerably reduced. particularly since the cost of utilities is now included in the rental charge and is at a fixed
rate for the foreseeable future.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
RESERVES POLICY
It is the policy of Crossroads Care Staffordshire to review annually the charity's reserves and to designate these
according to our current perceived needs. Our aim is to free as much of our funds as possible to support free hours
of care for carers. The Trustees will seek to comply with current legislation and with the recommendations of the
Charity Commission in respect of reserves and their use.
Surplus of Income over Expenditure
This reserve represents accumulated surpluses not specifically designated It is our policy to review this annually
and if the balance is substantial and not expected to be utilised in the foreseeable future then to allocate it to
reserves designated to meet specific charitable objectives.
Designation of Funds
(a) Contingency for Closure Fund.. Seven years ago the Board approved the removal of this fÉJnd and the release of
any reserves within it to the general reserve, as they are necessary for day to day operations.
{b) Direct Access FundlFree Care for Carers Fund enables the company to fulfil its charitable objectives of
dèlivering free care hours to support carers
(c) Restricted Funds.. The Trustees will ensure that these are accounted for separately and used for the purpose
they are intended. Currently, there are no restricted funds.
The total amount of reserves held at 31st March 2025 was £191.732 none of which is reslricted. The Direct
Access FundlFree Care for Carers Fund is the only designated fund and amounts to £4,018. leaving £187,714 of
undesignated funds.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Organisational Structure
(a} As a limited company, Crossroads Care Staffordshire's Constitution is detemiined by its Memorandum and
Articles of Association.
(b) The organisational structure remains almost the same wth a Chief Officer, a Finance Officer and one Area
Manager post, although the Finance Offi￿r retired during the year and a Book-keeperlAccountant was recruited.
Senior Care Co-ordinators undertake the day-to-day management of individual teams of Carer Support Workers.
The Children's and Young People's Service is managed by a Senior Carer Support Worker. The Trusl Board exists
alongside the Chief Officer to review and adjust this structure at regular intervals.
{c) A scheme of delegation is in place and the day-to-day management and provision of services rests with the
Chief Officer and Ihe Area Manager. The Chief Officer is responsible for ensuring that the charity delivers the
services specified and that key performance indicators are met. The management team is responsible for the day-
to-day operational management of services.
{d) The Board of Trustees manages the company through a system of reseNed powers. Those matters over which
the Board wants lo have direct control, including the appointment of Senior Management, pay-rates and major
expenditure, are defined in the Reserved Powers Policy document. Anything not so defined is considered proper to
the Chief Officer. The Chief Officer may propose actions to the Board which are outside her remit arKI equally may
ask for the Board's endorsement of actions within it.
le) The pay scales of staff are set by the Board and are benchmarked against similar organisations operating in the
area.
(Q The Board ofTrustees meets six limes a year. Meetings are once more being held in person all￿Ugh sub-group
meetings generally continue to be held via Zoom. These sub groups are Finance, Policies, Quality and
Safeguarding and their Chairs report at the Trust Board Meeting.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Igl We would welcome new Trustees and would give Ihem all Ihe necessary support and training to enable them to
make a worthwhile contribution to the charity-
DECISION MAKING
Decisions are taken at Board Meetings either by consensus or, rarely, by a simple majority vote. The Chairman is
aulhorised to make decisions between Board Meetings if there is an urgent matter, but must then seek agreement
to the decision at the nexl Board Meeting. On occasions a paper may be produced with the key decisions taken,
the reasons for the actions, the expected outcome, any alternatives to the proposal, plus the costings, and any
savings arising from implementation. The Board will always be vigilant in considering changes that will either
improve or at least will not impair the financial stability of the Charity and which will enhance the services for carers.
At all times, wherever possible, the Board seeks to maintain or improve the conditions of setvice for staff, as it is
their contribution which is essential to the success of the company.
RISK MANAGEMENT
{a) At present very little ofthe annual income is derived from charitable donations.
(b) The company has to compete for contracts, presently awarded by Local Authorities and NHS Commissioners,
in order to fund the service.
(c} The obvious cause of the loss of a contract is through failure to tender at a price which is competitive. Funding
bodies are under pressure to accepl the lowest price from those tendering. We continue lo stress the value of high-
quality support for carers in order to achieve a contract pnce which covers our organisation's delivery costs.
(dl The main element of control in pricing is the management of overheads. which entails ensuring that the
management structure is kept at a minimal level of cost.
(e) There has been a growing tendency for contracts to be offered at a set price for the contractual period of
duration. However, some large contract5 have now been suEHlivided into smaller units, allowing for some flexibility
in price and duration.
{fj Risk is mitigated further through diversity. Thus, Crossroads Care Staffordshire does not depend on one major
contract for ils income. No single contract accounts for more than 200/0 of total income. The largest percentage of
our income
32.35°
cornes from the total of Direct Payments for adult clients The loss of some smaller
contracts would have little effect individually. but the loss of a larger contract would be more serious. Swift action
and the use of dedicated reseTves, if necessary, should enable sutvival.
(g) Further risks involve the failure to recruit and retain appropriate staff. CSWS are poorly paKI nationally.
Qualifications within the Social Care field are required for staff in a management role, and employees are
encouraged to gain further knowledge and skills in the course of their employment However, development of the
workforce makes the staff more attractive to other competitor organisations, although repayment of tuition fees is a
contractual requirement for staff who move to another organisation wthin two years of training.
(h) The Trust Board has a varied mix of Trustees. all bringing very different skills to the organisation. However, il
remains difficult to recruit new and younger people, so active recruitment continues to be an ongoing process.
{1) The Board of Trustees is responsible for ensuring effective and adequate risk management, wilh internal control
systems in place to manage the major risks to which the chartty is exposed. This is done by monitoring the
effectiveness of the risk management framework.
O'l Trustees and the management team must remain focused on these risks which could adversely affect our
reputation and the stability of the organisation.
In summary, the major risks remain a shortage of reserves, occasional over-reliance on an individual contract,
possible loss of a contract and an inability to recruit sufficient slaff lo provide a service.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
REFERENCE AND ADMINISTRATIVE DETAILS
lal Crossroads Care Staffordshire is a charity. registration number 1040583. It is also a company limited by
guarantee, registration number 02944546.
Ib) The sole office and registered address of the company is Environment House, Werrington Road, Bucknall,
Stoke on Trent ST2 9AF
(c) The Trustees who are also direclors of the company are Mrs Susan Brookes (Chair), Mrs Ann Flevill (Vice
Chair), Mrs Diane Hall, Mr lan Milne, Mrs Mal Smith, Mrs Susan Tams. Mrs Susan Whiting and Mrs Jan Price as
Carers. Representative. TheArticles ofAssociation do not require a post of Company Secretary.
{dl The company's Accountants and Business Advisors are Geens Ltd, Graphic House, City Road, Stoke-or)- Trenl
ST4 2PH. Geens perform an Independenl Examination as a ftjll audit is not required.
(e) Banking services are provided by Unity Trust Bank, Brindley Place, Birmingham.
(fj Senior Management Team
-chief Officer
Mrs Rebe¢ca Bestwick
-Book-keeperlAccountant Mrs Jane Etherington
- Area Manager
Mrs Kerry Bible
Ig) Crossroads Care Staffordshire like all other organisations using the Crossroads, name is a Network Partner of
Carers, Trust. The partnership followed the merger of Crossroads and the Princess Royal Trust for Carers This
partnership provides a range of services, including Human Resources support. Legal Advice, Provision of Policies
and various other services to support Partners within the Network.
STATEMENT OF TRUSTEES, RESPONSIBILITIES.
The Trustees who are the directors of Crossroads Care Staffordshire Limited for the purpose of Company Law are
responsible for preparing the Trustees, Report and the Financial Statemenls in accordance with the applicable law
and United Kingdom Accounting Standards (United Kingdom GeneraSly Accepted Accounting Practice)
They are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the
financial position of the charitable company. At all times they must be able to show that the finanaal statements
comply with the Companies Act 2006. Truslees are also responsible for safeguarding the assets of the Charitable
company and for taking reasonable steps in the prevention and detection of fraud and other irregularities.
Company Law requires that for each financial year the Trustees prepare financial statements, which give a true and
fair view of the state of affairs of the charitable company, of the incoming resources and the appI￿atiOn of those
resources. This includes Ihe income and expenditure of the charitable company for the financial year. In preparing
Ihese financial statements the Trustees are required to
Select suitable accounting policies and apply them consistently
Observe the methods and prtnciples in the Charities SORP (Statement of Recommended Practice)
Make judgements and estimates that are reasonable and prudent
State whether applicable UK Accounting Standards have been followed, subject to any material departures
disclosed and explained in the financial statements
Prepare the financial statements on a going-concem basis. unless it is inappropriate to presume that the
charitable company will conlinue in operation.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
So far as the Trustees are aware, there is no relevant audit infomiation {as defined by Section 418 of the
Companies Act 2006} of which the company's auditors are unaware and each Trustee has taken all the steps that
he or she ought to have taken as a Trustee in order to make himlherself aware of any relevant audit information,
and to establish that the company's auditors are aware of that information.
REPORT ON BEHALF OF THE BOARD OF TRUSTEES
In my last report I quoted Professor Martin Green OBE, Chief Executive of Care England. who had commented that
the way that our (care) system was funded needed a rethink-.
"For years adult social care prowders have absorbed increased costs and inflationary pressures wf(hout the
corresponding funding.
Several months later Andrew Gwynne MP. then the Shadow Social Care Minister said Ihal a Labour Government
would "introduce a fair pay agreement with better terms, conditions, payment and training, $0 that we have the staff
required to care for all who need it." However, to discover the reality of Labour's promises, we need to consider the
reaction to their Comprehensive Spending Review and their NHS Ten Year Plan and also the Fair Pay Agreement.
In none of these was there allocated any specific amount to the care sector but instead this came ur¥Jer the
auspices of the NHS so would not be ring-fenced and would be unlikely to reach the social care coffers.
Ed Davey, the Liberal Democrat Leader and an actual carer. criticised government plans for 'ignoring the social
care crisis because it's too hard. and further commented-
If care and family carers are only an afterthought, the Govemment will neverfix the NHS..
Dr Jane Townson OBE, Chief Executive of the Homecare Association, said=
If older and disabled people cannot access homecare, they end up in hospital or come to harm at home...(If Ihe
Government) refuses to fund our sector adequately, no amount of money directed to the NHS is going to fix this....
Announcing a Fair Pay Agreement without any serious funding plan is pure theatre..
She stipulated thal social care should be treated as an equal partner wilh the NHS and not as a subordinate or an
aflerthoughl and was worried that the Government was failing to recognise social care as a vital part of the UK
social infrastructure. Dr Townson was also worried that any increased funding for adult social care would come
from raising council tax rather than directly from HM Treasury. She said there was no point in negotiating with
unions about fairer pay within the sector when there was no funding for this. Healthcare providers were unable to
raise their fees in response to increasing costs as Local Authorities and the NHS bought about 800/0 of social care
services, so were able to dictate and fix the prices.
Baroness Louise Casey is shortly to undertake the lead of an independent commission into adult social care with
the report for the first phase due in 2026 and for the second phase in 2028 but many people within the sector are
cynical about its findings. As DrTownson concluded:
"Sadly, we will remember this Govemment not for bold refomi but for knowingly turning its back on the people who
need care and support the most..
After my political rant, I tum to those who work to keep our charty surviving.
My thanks go again to Chief Officer Rebecca Bestwick, who has continued in her quiet way to be an excellent
leader and to Kerry Bible, Area Manager. who is a worthy deputy. We were very sorry when Christine Hales, our
Finance Officer retired but have found a real gem in her replacement. Jane Elherington. Our Care Cckordinators at
Environment House, Linda Ford and Joanne Ridge. ably supported by Geoff Mosedale and Liz Salt, are much
appreciated for their hard work and support of both the Charity and their teams. I must not forget to mention our
Carer Support Workers who work with kindness and dedication for little financial reward but on whom our
reputation is built. As regards the Board of Trustees who work so diligently without ever claiming expenses, l am
sorry to be losing yet anolher long-serving member. lan Milne, whose quiet counsel has been a great help. Both
Mal Smith and Susan Vvhiting. have settled in well as Board Members and l am hoping that we will shortly have
another new Trustee with experience in the care sector. I continue to be very grateful to all the Twstees for their
constant support and guidance.

CROSSROADS CARE STAFFORDSHIRE LIMITED
TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
The trustees, report was approved by the Board of Trustees.
Mrs Susan Brookes
Chair
24 September 2025

CROSSROADS CARE STAFFORDSHIRE LIMITED
INDEPENDENT EXAMINER'S REPORT
TO THE TRUSTEES OF CROSSROADS CARE STAFFORDSHIRE LIMITED
I report to the trustees on my examination of the financial statements of Crossroads Care Staffordshire Limited (the
charity) for the year ended 31 March 2025.
Responsibilitles and basis of report
As the trustees of the charity (and also its directors for the purposes of company law), you are responsible for the
preparation of the financial statements in accordance with the requirements of the CompaniesAct 2006.
Having satisfied myself that the financial statements of the charity are not required to be audited under Part 16 of
the Companies Act 2006 and are eligible for independent examination, I report in respect of my examination of the
charity's financial statements carried out under section 145 of the Charities Act 2011. In carying out my examination
I have followed the Directions given by the Charity Commission under section 145(5)(b) of the Charities Act 2011.
Independent examinerfs statement
Since the charity's gross income exceeded £250,000, the independent examiner must be a member of a body listed
in section 145 of the Charities Act 2011. 1 confirm that l am qualified to undertake the examination because l am a
member of the Institute of Chartered Accountants in England & Wales (ICAEW), which is one of the listed bodies.
I have completed my examination. I confimi that no matters have come to my attention in connection with the
examination giving me cause to believe that in any material respect..
accounting records were not kept in respect of the charity as required by section 386 of the Compa nies Act
2006.
the financial statements do not accord with those records-, or
the financial stalements do not comply wth the accounting requirements of section 396 of the Companies Act
2006 other than any requirement that the financial statements give a tnje and fair view, which is not a matter
considered as part of an independent examination-, or
the financial statements have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounting and reporting by charities applicable to charilies
preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland (FRS 102).
I have no ¢oncems and have come across no other matters in connection with the examination to which attention
should be drawn in this report in order to enable a proper understanding of the financial ststements to be reached.
K V Staley
A Bsc {Hons)
Geens Limited
Graphic House
124 City Road
Stoke on Trent
ST41BG
Daled." 24 September 2025

CROSSROADS CARE STAFFORDSHIRE LIMITED
STATEMENT OF FINANCIAL ACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2025
Unrestricted Unrestricted
funds
funds
general Designated
2025
2025
Total
Unrestricted
funds
general
6 Months to
March 2024
2025
Notes
Income from".
Donations and legacies
Charitable activities
Investments
4,018
4,018
836,035
1,246
2,238
424,971
628
836,035
1,246
Total income
837.281
4,018
841,299
427,837
Expenditure on:
Charitable activities
843.479
843,479
434,929
Total expenditure
843,479
843,479
434,929
Net gainsl(losses) on investments
11
1,256
1,256
582
Net incomellexpenditurel
(4,942)
4,018
(924)
(6,510)
Transfers between funds
270
(270)
Net movement in funds
{4,672)
3,748
(9241
(6,510)
Reconciliation of funds:
Fund balances at 1 April 2024
192,655
192,655
199,165
Fund balances at 31 March 2025
187,983
3,748
191,731
192,655
The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure
derive from continuing activities.
10-

CROSSROADS CARE STAFFORDSHIRE LIMITED
BALANCE SHEET
AS AT 31 MARCH 2025
2025
2024
Notes
Fixed assets
Tangible assets
Investments
13
14
555
17,800
935
16,544
18.355
17,479
Current assets
Debtors
Cash at bank and in hand
15
89,586
112,000
71,733
126,959
201,586
198,692
Creditors: amounts falling due within
one year
16
(28.210)
(23,516)
Net current assets
173.376
175,176
Total assets less current liabilities
191,731
192,655
The funds of the charity
Unrestricted funds general
Unrestricted funds- Designated
19
18
187,983
3,748
192.655
191,731
192.655
The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act
2006, for the year ended 31 March 2025.
The trustees acknowledge their responsibilities for ensuring that the charity keeps accounting records which comply
with section 386 of the Act and for preparing financial statements which give a true and fair view of the state of
affairs of the company as at the end of the financial year and of its incoming resources and application of resources,
including its income and expenditure, for the financial year in accordance with the requirements of sections 394 and
395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements,
so far as applicable to the company.
The members have not required the company to oblain an audit of its financial statements for the year in question in
accordance with section 476.
These financial statements have been prepared in accordance with the provisions applicable to companies subject
to the small companies regime.
The financial statements were approved by the trustees on 24 September 2025
Mrs Susan Brookes
Chair
Company registration number 02944546 (England and Wales)
11

CROSSROADS CARE STAFFORDSHIRE LIMITED
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
2025
2024
Notes
Cash flows from operating activitles
Cash (absorbed by)Igenerated from
operations
23
{16,205)
13,468
Investing activities
Investment income received
1.246
628
Net cash generated from investing activities
1,246
628
Net cash generated from financing activities
Net {decreasellincrease in cash and cash
equivalents
(14,959)
14,096
Cash and cash equivalents at beginning of year
126,959
112,863
Cash and cash equivalents at end of year
112,000
126,959
12-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
Charity information
Crossroads Care Staffordshire Limited is a private company limiled by guarantee incorporaled in England and
Wales. The registered office address is Environmenl House, Werringlon Road, Bucknall, Stoke-on-Trent,
Staffordshire, England, ST2 9AF
1.1 Reporting period
These financial statements and related notes have been prepared for the12 month period ended 31 Mwch
2025. The comparative period and related notes were in respect of the 6 month period ended 31 March 2024.
1.2 Accounting convention
The financial statements have been prepared in accordance with the charity's governing document, the
Companies Act 2006 and "Accounting and Reporting by Charities.. Statement of Recommended Practice
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102} (effective 1 January 2019)" The charity is a Public
Benefit Entity as defined by FRS 102.
The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary
amounts in these financial statements are rounded to the nearest £.
The financial stalements have been prepared under the historical cost convention. The principal accounting
policies adopted are set out below.
1.3 Going concern
At the time of approving the financial ststements, the trustees have a reasonable expectation that the charity
has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees
continue to adopt the going concem basis of accounting in preparing the financial statements.
1.4 Charitable funds
Unrestricted funds are available for use at the discretion of the trustees in furtherance of their charitable
objectives.
Designated funds comprise unrestricted funds Ihat have been set aside by the trustees for particular
purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
1.5 Income
Income is recognised when the charity is legally entitled to it after any performance Gonditions have been met,
the amounts can be measured reliably. and it is probable that income will be received.
Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified
of the donation, unless perfomiance conditions require deferral of the amount.
Income from charitable activities includes income from service contracts and trading activities to raise funds
for the charity. Income is received in exchange for supplying services in order to raise funds and is
recognised once entitlement has occurred.
Income from government and other grants are recognised at fair value when the charity has entitlement after
any performance conditions have been met, it is probable thal the income will be received and the amount
can be measured reliably. If entitlement is not met then these amounts are deferred.
13-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
(Continued)
1.6 Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the
charity to the expenditure, it is probable that a transfer of economic benefits will be required in settlement and
the amounl of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and
has been classified under headings that aggregate all cost related lo the category. Expenditure on charitable
activities includes the cost of providing care services in accordance with the objectives of the charity.
Support costs are those that assist the work of the charity but do not directly represent charitable activities
and include office costs, governance costs, adminislrative payroll costs. They are incurred directly in support
of expenditure on the objects of the charity and include rnanagement and charitable activities. Vvhere support
costs cannot be directly attributed to particular headings they have been allocated to the Gost of Yaising funds
and expendilure on charitable activities on a basis consistent with the use of resources.
1.7 Tangible fixed assets
Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of
depreciation and any impairment losses.
Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their
useful lives on the following bases..
Fixtures and fittings
Computers
Straight line over 5 years
Straight line over 3 years
The gain or loss arising on the disposal of an asset is delemiined as the difference between the sale proceeds
and the carrying value of Ihe asset, and is recognised in the statement of financial activities.
1.8 Fixed asset investments
Fixed asset investments are initially measured at transaction price excluding transaction costs, and are
subsequently measured at fair value at each reporting date. Changes in fair value are recognised in net
incomel{expenditure) for the year. Transaction costs are expensed as incurred.
1.9 Impairment of fixed assets
Al each reporting end date, the charity reviews the carying amounts of its tangible assels lo determine
whether there is any indication that those assets have suffered an impaimient loss. If any such indication
exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment
loss (if any).
1.10 Cash and cash equivalents
Cash and cash equivalents include cash in hand. deposits held at call with banks, other short-lerm liquid
investments with original maturities of three months or less, and bank overdrafts. Bank overdrafls are shown
within borrowings in current liabilities.
1.11 Financial instruments
The charity has elected to apply the provisions of Section 11 'Basic Financial Instruments, and Section 12
'Other Financial Instruments Issues, of FRS 102 to all of its financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes paty to the
contractual provisions of the instrument.
Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when
there is a legally enfor￿able right to set off the recognised amounts and there is an intention to settle on a net
basis or to realise the asset and settle the liability simultaneously.
14-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
{Continued)
Basic financial assets
Basic financial assets. which include debtors and cash and bank balances, are initially measured al
transaction price includirig transaction costs and are subsequently carried at amortised cost using the effective
interest method unless the arrangement constitutes a financing transaction. where the transaction is
measured at the present value of the future receipts discounted at a market rate of interest. Financial assets
classified as receivable within one year are not amortised.
Basic financial liabilities
Basic financial liabililies, including creditors and bank loans are initially recognised at transaction price unless
the arrangement constitutes a financing transaction, where the debt instrument is measured al the present
value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable
within one year are not amortised.
Debt instruments are subsequently carried at amortised cost. using the effective interest rate method.
Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of
operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one
year or less. If not, they are presented as non-CLJrrent liabilities Trade creditors are recognised initially at
transaction price and subsequently measured at amortised cost using the effective interest method.
Derecognition of financial liabilities
Financial liabilities are derecognised when the Charity's contractual obligations expire or are discharged or
cancelled.
1.12 Employee benefits
The cost of any unused holiday entitlement is recognised in the period in which the employee's services are
received.
1.13 Retirement benefits
The charitable company operates a defined contribution pension scheme. Payments to defined contribution
retirement benefit schemes are charged as an expense as they fall due.
Critical accounting estimates and judgements
In the application of the charity's accounting policies, the trustees are required to make judgements, estimates
and assumptions about the carrying arnount of assets and liabilities that are not readily apparent from other
sources. The estimates and associated assumptions are based on historical experience and other factors that
are considered to be relevant. Actual results may differ from these estimates.
The estimates and undedying assumptions are reviewed on an ongoing basis. Revisions to aGcounting
estirnates are recognised in the period in which the estimate is revised where the revision affects only that
period, or in the period of the revision and future periods where the revision affects both current and future
periods.
15-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Income from donations and legacies
Unrestricted Unrestricted
funds
funds
general Designated
2025
2025
Total Unrestricted Unrestrlcted
funds
funds
general Designated
2024
2024
Total
2025
2024
Donations and gifts
4,018
4,018
2,238
2,238
Income from charitable actlvities
Unrestricted
funds
2025
Unrestricted
funds
2024
Provision of care servlces
Fees receivable
836,035
424.971
Income from investments
Unrestricted Unrestricted
funds
funds
2025
2024
Interest receivable
1,246
628
16-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Expenditure on charitable actlvities
Expenditure Expenditure
on
on
charitable
harltable
activities
activities
2025
2024
Direct costs
staff costs
Depreciation and impaimient
Premises Gosts
Travel
Affiliation fees
Protective clothing
Printing, postage, stationery & advertising
Telephone
Training
Miscellaneous
Bank fees
Insurance
Repairs and renewals
IT software & computer costs
633,788
380
4,939
43,044
8,014
1,823
2,282
19,993
3,480
4,321
2,433
8,169
264
22,069
323.628
188
2,001
24,196
4,335
509
1,051
11,533
1.264
865
1.123
3.411
115
11,065
754.999
385,284
Share of support and governance costs (see note 7)
Support
Govemance
74,432
14,048
39,897
9,748
843,479
434,929
Analysis by fund
Unrestricted funds - general
843.479
434,929
Support costs allocated to activities
2025
2024
Staff costs
Legal and professional fees
Governance costs
74,432
4,454
9,594
39,897
2.565
7,183
88,480
49,645
Analysed between:
Expenditure on charitable activities
88,480
49,645
17-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Net movement in funds
2025
2024
The net movement in funds is stated after chargingl(crediting)=
Fees payable for the independent 8xaminab.on of the charity's financial
statements
Depreciation of owned tangible fixed assets
3.780
380
3,600
188
Trustees
None of the trustees lor any persons connected with them) received any remuneration or benefits from the
charity during the year.
No travel and subsistence payments were paid to trustees12024 - £nil).
10 Employees
The average monthly number of employees during the year was:
2025
Number
2024
Number
Operational staff
Governance
41
46
Total
42
47
Employment costs
2025
2024
Wages and salaries
Social security costs
Other pension costs
661,744
39,549
11,656
340,214
20,481
5,708
712,949
366,403
There were no employees whose annual remuneration was more than £60.000.
Remuneration of key management personnel
The remuneration of key management personnel was as follows:
The key management personnel of the charity comprise the trustees, the chief officer, the financial controller
and the senior team leader. The total employee benefit of the key management personnel of the Charity was
£88.013 (2024- £47,782).
18

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
11
Gains and losses on investments
Unrestricted Unrestricted
funds
funds
2025
2024
Gainslllossesl arising on..
Revaluation of investments
1,256
582
12 Taxation
The charity is exempt from taxation on its activities because all its income is applied for charitable purposes.
13 TangTble fixed assets
Fixtures and
fittlngs
Computers
Total
Cost
At 1 April 2024
13,909
37,813
51,722
At 31 March 2025
13,909
37.813
51,722
Depreciation and impaimient
At 1 April 2024
Depreciation charged in the year
12,974
380
37,813
50,787
380
At 31 March 2025
13.354
37,813
51.167
Carrying amount
At 31 March 2025
555
555
At 31 March 2024
935
935
14 Fixed asset investments
Unlisted
Investments
Cost or valuation
At 1 April 2024
Valuation changes
16,544
1,256
At 31 March 2025
17,800
Carrylng amount
Al 31 March 2025
17.800
At 31 March 2024
16,544
19-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
15 Debtors
2025
2024
Amounts falling due within one year:
Trade debtors
Prepayments and accnjed income
71,550
18,036
45,831
25,902
89,586
71,733
16 Creditors: amounts falling due within one year
2025
2024
Other taxation and social security
Trade creditors
other creditors
Accruals and deferred income
9,563
5,323
2,525
10,799
7,968
2,888
2,742
9,918
28,210
23,516
17 Retirement benefit schemes
2025
2024
Defined contribution schemes
Charge to profit or loss in respect of defined contribution schemes
11,656
5,708
The charity operates a defsned contribulion pension scheme for all qualifying employees. The assets of the
scheme are held separately from those of the charity in an independently administered fund.
18 Unrestricted funds - Designated
At 1 April
2024
Incoming
resources
Transfers At 31 March
2025
Free care for carers fund
4,018
(270)
3,748
-20-

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
19 Unrestricted funds
The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are
not subject to specific conditions by donors and grantors as to how they may be used. These include
designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes.
At 1 April
2024
Incoming
resources
Resources
expended
Transfers
Gains and At 31 March
losses
2025
General fijnds
192,655
837,281
(843,479)
270
1,256
187,983
Previous
period:
At 1 April
2023
Incoming
resources
Resources
expended
Transfers
Gains and At 31 March
105ses
2024
General funds
199.165
427.837
(434,929)
582
192,655
Free care for carers fund
This fund is to provide free care to support carers to take a break from their caring role on an occasional
basis. This may be to supplement existing support that may already be in place or to help those Ca￿rS who
only need an occasional break to support them in their caring role.
20 Analysis of net assets between funds
Unrestricted Unrestricted
funds
funds
general Designated
2025
2025
Total
2025
At 31 March 2025:
Tangible assets
Inveslments
Current assetsllliabilities)
555
17,800
169,628
555
17,800
173,376
3,748
187.983
3,748
191,731
Unrestricted Unrestricted
funds
funds
general Designated
2024
2024
Total
2024
At 31 March 2024:
Tangible assels
Investments
Current assetsl{liabilities)
935
16,544
175,176
935
16.544
175,176
192,655
192,655
21

CROSSROADS CARE STAFFORDSHIRE LIMITED
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
21 Operating lease commitments
Lessee
At the reporting end date the charity had outstanding commitments for future minimum lease payments under
non-cancellable operating leases, which fall due as follows:
2025
2024
Within one year
Between two and five years
7,889
1,315
7,889
9,204
9,204
17,093
22 Related party transactions
There were no disclosable related paty transactions during the year (2024 - none).
23 Cash (absorbed by)Igenerated from operations
2025
2024
Deficit for the year
(9241
(6.509)
Adjustments for:
Investment income recognised in statement of financial activities
Fair value gains and losses on investments
Depreciation and impaimient of tangible fixed assets
(1,246)
(1,256)
380
{628)
(582)
188
Movements In working capltal:
{Increase)Idecrease in debtors
Increasel(decrease) in creditors
{17,853)
4,694
34,213
(13,214)
Cash (absorbed by)Igenerated from operations
(16,205)
13,468