REGIsfERED COMPANY NUMBER: 02947554 (England and Wales)
REGISTERED CHARITY NUMBER: 1040303
REPORT OF THE TRusfEES AND
FINANCIAL STATEMEKrs
FOR THE YEAR ENDED 31 MARCH 2024
FOR
WANDSWORTH CITIZENS ADVICE BUREAUX
LIMITeD
Hartley Fowler LLP
statutory Audltors
rtered Accourtants
4th Floor Tuitlon House
27-37 st George'5 Road
Wlmbledon
London
SW19 4EU

WANDSWORTH CITIZENS ADVICE BUREAUX
LIMITED
CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Page
Rep¢xt of the Trustees
i to li
Report of the Independent Auditors
12 to 15
Statement of Financial Actlvlties
16
Balance Sheet
17
Cash Flow Statement
18
Notes to the Financlal Statements
19 to 34

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Objectives and Activities
The Charity's objectives are to promote any charitsble purpose for the public benefit by the advancement of
education, the protection and preservation of health and the relief of poverty, sickness and distress, in particular,
but without limitation, for the benefit of the Gommunity in the London Borough of Wandsworth and surrounding
areas ("the principal area of benefit") and elsewhere in Greater London.
The main activity of the Charity is the provision of free, independent, confidential and impartial advice and
information to the public on legal, civil, financial and other matters.
Citizens Advice Wandsworth ("CAW) {"the Charity") helps people get the support they need and enables them
to manage their lives better- often in times of crisis- by providing information and advice and having a positive
influence on policy and practice. The Charity acknowledges that life is complicated and things can go wrong for
all people. CAW'S free, impartial adviGe is crucial and highly valuable to individuals, the Council, government
and society as a whole.
The current aims of the Charity are set out in its Busine$$ and Development Plan and are regularty reviewed.
The Trustees receive regular updates at Trustee Board meelings from the Chief Executive on progress against
aims and objective5.
Statement on public beneflt
The section below covering the aGhievements and performance ofthe Charity 5et5 Out the activities carried out
for public benefit. The Trustees confirm that they have complied with the duty in section 17 of the Charities Act
2011 to have due regard to public benefit guidance published by the Commission in determining the activities
undertaken by the Charity
In the interest of transparency, the Trustees make the following observations on the two key principles of public
benefit.
Principle 1: There must be an identifiable benefit or benefits
It must be clear what the benefits are- these are set out below.
The benefits must be related to the aims- the Trustees review the activities of the Charity against its aims
on an ongoing basis and are satisfied that all activities continue to be related to the aims.
Benefit5 must be balanced against any detriment or harm - no specific issues of detriment or harm have
been identified.
Principle 2.. Benefit must be to the public or a section of the public
The beneficiaries must be appropriate to the aims
the beneficiaries are people from Wandsworth and
other parts of London who seek advice and assistance from the Charity.
Where the benefit is to a section of the public, the opportun¢iy to benefit must not be unreasonably
restricted by geographical or other restrictions,. or by the ability to pay any fees charged - the Charity's
services are mainly provided to residents of the London Borough of Wand5WOrth with some projects serving
surrounding areas and elsewhere in Greater London.
People in poverty must not be excluded from the opportunity to benefit - the Charity's services are
provided free to beneficiaries.
Any private benefit5 must be incidental - several private benefit5 do necessarily arise from the activities of
the Charity. In particular, the Charity finds it essential to employ and remunerate staff. These private benefits
are, however, incidental as they are a necessary by-product of carying out the Charity's aims.

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Achievements and Performance
Core Advice
Under our contract with Wandsworth Borough Council ("WBC'), we provided the main public advice service for
local people, the Generalist Advice Service. This was accessible via the telephone Adviceline, a public online
referral form and face-ttrface services based in our offices in Battersea and Roehampton. Our partners were
also able to directly refer clients via online referral fonns and Refernet (a secure online referral platform).
Our projects and services were able to help 7,221 individuals in 2023-24 and achieve over £6,5 million of
financial benefit for Wandsworth residents.
Specialist and targeted work
Our Dlsablllty and Social Care Advlce S8rvic• I"DASCAS'I continued to work effectively as part of our
Specialist Service, whlch is also funded by WBC under our Community Advlce Seniice contract. Clients are
either referred to DASCAS by Wandsworth Social Services or member5 of our team when they identify clients
with disabilities or long-term health conditions that need benefits a551Stance, often through home visits.
Our Cost of Living Project team, funded by an additional Grant from Wandsworth Borough Council, worked
alongside our Generalist Service, providing additional capacity that allowed us to respond quickly and ensure
we Gould help resident5 facing immediate hardship due to financial issues. The project team a150 delivered
Advice First Aid training, with support from our Crisis Project, and talked about cost of living issues at event5
organised by partners.
We took part in a pilot corporate donation programme facilitated by national Citizens Advice. This involved
National Grid seconding a member of staff to volunteer wth us full-time for 12 months. Our National Grid
volunteer worked on Adviceline and made a significant contribution to service delivery. They also gave very
positive feedback about our services and the experience of volunteering wth u5.
We coordinated a Domestic Violence One Stop Shop in partnership with Wand5WQrth Borough Council to
provide a drop-in service In Roehampton for women experiencing domestic violence.
The Greater London Authorlty commissioned a Pan-London expansion of our Advice First Aid training work.
Our Pan-London Lead manager has delivered AFA training in partnership with Local Citizens Advice offices
across London.
Our Propol project is working with community partners in Wandsworth and other London Citizens Advice offices
to increase diversity in our workforce and to support trainees from community organisations within the Advice
sector.
We have been funded by Trust for London to expand our Employment advice. As well a5 giving advice to
Wandsworth residents on employment matters, we workwith Citizens Advice offiGe$ across London to increase
their knowledge and understanding of employment advice.
Our Roehampton Community Capacity Bulldlng project, funded by public health, continues to host monthly
Roehampton Response Network meetings, bringing together members of the community lo learn and share
activities and opportunities in one of the most deprived vRrds in Wandsworth.

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Our Homelessness R8duction Act project adviser continued to deliver housing, benefits and debt advice to
people threatened with homelessness, a service funded by WBC.
Cardinal Management funded an advice service for Major Trauma patients at st George's Hospital in Tooting.
Funding from the South West London Integrated Care System continued to enable CAW to provide a Patlent
Welfare Advlce Service for GP patients in three of Wandsworth's Primary Care Ne￿OrkS (Battersea, Wandle
and West Wandsworth). Since the introduction of social prescribing in the Borough, the link workers, attached
to the GP prathces, have referred patients on behatf of GPS.
Working in partnership with Citizens Advice Croydon, people affected by cancer were provided with welfare
benefft advice by CAWS team of ttvo Macmillan advisers.
The Help Through Hardship Crisis Project, funded by the Natlonal Lottery through the Blg Lottery Fund,
provides advice for people in hardship crisis, training for community-based volunteers in Advice First Aid. and
co-ordinates a hardship crisis network fcr the Borough. The project is delivered in partnership with Wandsworth
Community Empowerment Ne￿Ork wlth 1,4 full time equivalent advisers and a Project Manager employed to
deliver the project. Through this project CAW a150 upskilled local partners to provide accurate information to
their communities by providing trainlng, information sessions and support with cases through AFA training.
Funded by City Bridge Trust, the Speclalist Housing Advice adviser provided in-depth advice and casework
service to clients on their housing rights and duties. The main areas of advice included hcmelessness, suitability
of temporary accommodation, security of tenure, possession proceedings, disrepair, and re-housir)g options.
Funding from bath Trussell (formerly the Trussell Trust) and the Henry Smith Charity has enabled us to employ
a Foodbank AdviGe team to deliver advice in foodbanks across Wandsworth, reaching people at point of crisis
and working to reduce long-terrn reliance on emergency foodbank provision.
Roehampton Unlversity
We continued to work with Roehampton University's Law School during 2023-24. A grant from the university
allowed us to provide volunteering opportunities for law sludents who provided much needed additional capacity
and enabled the students to gain practical skills and experience.
Our impact
For every £1 Wandsworth Council invested in our core advice service In 2023-24, we estimate that we
generated..
£6.41 in savings for government and public seniices (fiscal benefits), totalling £3,695,522.
£37.79 in wlder economic and social benefits (public value), totalling £21,772,908
£24.57 in financial value to the people we help {outcomes for individuals), totalling £14,157,486

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Client feedback
Citizens Advice nationally uses an independent agency to seek feedback from clients., the results are fed back
quarterly, scrutinized and reflected upon routinely in orderto inform seNice improvement and development. Our
team are proud that our client feedback and quality scores remained good throughout 2023-24. 72DA of people
surveyed said their problem was solved following advice and, 880/0 said they could not have resolved their
problem without us.
Our servlces are for everyone, but we recognise that the people who need us most are likely to come from
groups that experience the greatest hardship, poverty and discrimination. 580k of our clients are people of
colour, compared to 32% of people in Wandsworth, as a whole. 580h of clients have a disability or long-term
health condition, compared to 15% of the Borough's population.
"Your team's dedicatlon to asslsting Indlvlduals Ilke myself is truly commendable.. It is reassurlng to
know that there are organisatlons like yours that genuinely care for the well-being ol the community
and vulnerable people"
Client advised by a Welfare Benefits specialist caseworker
"Because of your help I was able to feed my kids, 80 forthat l am vory grateful"
Client advised by our Foodbank Advice team
"I was put in touch via my GP. My adviserhas saved me in ways she may not know. She is 80 SUPPOrtive,
underntandingi helpful and patlent and took the time to actually listen and hear my problems."
Client advised by our Patient Welfare Advice Service.
Research and campaigns and local leadershlp
Being influential by developing and contributing to research and Campaign activity that leads to improvements
in policy and practice and prevents problems and systemic failure, is an important aspect of our work. We also
know the importance of local collaboration and work hard to ensure that our client5 have as smooth a journey.
as possible between local services. Our work includes public information campaigns, coordination of policy
forums and collection of evidence and research data on the problems and issues dealt with by our advice
services. We play an impartant role in the local voluntary and community sector- planning and coordinatin9
activity and ensuring that other agencies are kept informed.
In 2023-24..
We worked closely with other local voluntary sector agenciesto raise concerns and advocate for better local
support for re51dents. Notably we worked with Wandsworth Foodbank, South West London Law Centres,
and Katherine Low Settlement.
Team members attended monthly Welfare Refonn meetings, The group monitors loGal data, including the
number of Universal Credit claim5, social fund claims and payments, Council Tax Fieduction claims, Local
Authority rent arrears etc., and pushes for better local action to support residents.
We were proactive in encouraging and facilitating the up skilling of local voluntary and Gommunity agencies
on advice issues, establishing new in-person and online Advice First Aid training courses which kept local
partners up to date with the changing legal framework.

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Volunteer contributions
A vital part of CAWS activity is the engagement of volunteers in the delivery of its services, research, and
ampaigns. Over 80 volunteers (including Trustees) supported us in 2023-24. Volunteers were recruited and
trained by CAW'S volunteer and training team.
Our volunteers give their time, skills and experience to enable us to reach as many peeple as we do. The value
of the time our volunteers gave during the year was over £700,000.
Equity, diversity and inclusion
In the past year we've updated our EDI policy to refiect our ongoing commitment to EDI and particularly our
commitment a5 an organisation to embedding EDI into our business planning and our comrnitment to continuous
learning in relation to EDI related issues. Our team have compulsory EDI training, Set an EDI related objective
which is monitored at annual appraisals, and are encouraged to come together to watch films related to EDI
issues affecting our clients. We have an EDI working group of staff and volunteers that rnet regularly to review
EDI business objectives and give insight into how we can improve policie5, procedures and culture to make
CAW a more diverse and inclusive place to work while offering a service that removes barrier to access and
reaches Wandsworth'5 diverse communities.
Plans for future periods
2024-25 will be another year of challenge for us the enduring impact of the Ccst of Living crisis on local residents,
and disproportionately on people already facing disadvantage, means that demand remains at levels far higher
than before the COVID pandemic. Our Glients, challenges are often more complex and it can often be harder
for our team to find solutions. With that in mind. Our main goal in 2024-25 is to retain and where possible
enhance our Gapacity to give advice, viith an ongoing focus on people facing extreme poverty and multiple
disadvantsges.
We remain enduringly grateful to the local and national funders who continue to support ourwork. We know that
they also face financial challenges, making their commitment even more valued. In 2024-25 we have also been
successful in securing a significantfive-year core Grantfor Improving Lives Through Advice whichwill enable
us to enhance our commitment to positively address inequality and ensure greater continuity across our core
seniice and project5.
With secure funding for 2024-25 our central aims are to..
1. Be a great place to work and volunteer
We will maintain a resilient, committed and flexible workforce by 5UStaining a culture and practices that align
with our value5, and invest in our whole team's capability and ski115 $0 everyone is supported to contribute to
the best of their ability.
2. Glve people the skills. tools and expert support they need
We give people the knowledge and the confidence they need to find their way foTward - whoever they are, and
whatever their problem. To achieve this, we need to provide high quality advice to our clients, maintain good
access for the people who use our service5 and do more to reach the people who are not yet accessing them.
3. Build and malntsin strong and effective partnerships
We reGognise the role that advice for individuals plays in complementing the work of statutory agencies. we will
y￿rk collaboratively with these agencies for the benefit of our clients. We also know that compared with many

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
of our community partners we are a large ￿￿11-fUnded organisation that benefits from organisational and
structural privilege - we want to have strong partnerships to improve our reach, gain reputation and learn from
other organisations.
4. Be a strong and resilient oryanlsation
We recognise that our ability to help others relies on our own resilience as an organisation. This resilience starts
with strong leadership that shows an ongoing commitment to putting our clients first and manifesting our core
values in all that we do. We acknowledge that we are financially privileged compared with many other Cit12ens
Advice and that this stems, to a significant degree in our longstanding and successful partnership with
Wandsworth Borough Council. We will continue to enhance this partnership with a portfolio of funding from a
wide range of sources and operate with due regard for our financial resources. We will continue to maintain a
healthy reserve and manage operational and financial risks effectively. We operate in a highly-regulated
environment.. we are registered with the Charty Commission and Companies House, we hold the Advice Service
Alliance quality standard5 and are regulated by the Financial Conduct Authority. Our advice work is regularly
audited for the protection of our clients. In this environment it is imperatlve that, with support from natlonal
Citizens Advice, we ensure compliance through effective systems and practices.

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Financial Review
Financlal Perfomiance
Against the backdrop of continued funding challenges for the charity sector, 2023-24 was a year of significant
progress and accomplishments for CAW.
Total income increased to £2,132,160 (2023.. £1,874,920) during the current financial year.
Total expenditure in the same period increased to £2,082,056 (2023-. £1,604,920)
Balance Sheet
Total cash balance was £1,109,578 (2023: £608,505) supported by grants received in advance. Working capital
increased to £665,282 (2023.. £618,588).
A liability for future pension payment5 has been included on the balance sheet and the pension reserve has
increased to £80,121 (2023.. £78,808).
Reserves Policy
The Trustee Board revlews the reserve5 policy each year to consider the appropriate level of unrestricted
reserves. The Trustees believe that svfficienl resenies are necessary to balance the growing needs of the
Charity to absorb setback5 and to take advantage of opportunltles to meet our charitable objectives.
CAW holds reserves prlmarily to..
Safeguard the Charity'5 service commitment in the event of delays in receipt of grants or income,.
Provide financial contingency against risks and uncertaintie5, and allow the Charity to meet any legal
obligats'ons that might arise from any materialisation of those risks and uncertainties., and
Fund the research and development of services and initiatives.
In the event of a contract being terminated or not renewed by a funder, some roles may become redundant.
While we operate on a going concern basis there is no certainty that existing contracts will be renewed at exists'ng
levels and, therefore, provision for redundancy costs will need to be Made.
The Trustees have decided that the Charity's minimum reserves requirement as being..
Three to six months operating expenditure (excluding disbursements and depreciation) - equivalent to £435,000
(2023.. £368,000).
Therefore, forthis financial yearthe minimum reserves requirement should increase from £368,000 to £435,000.
Our restricted funds dc not form part of the reserve policy.
Golng Concern
CAW has strong Gash flows and has secured funding for the next twelve month5. We, therefore, believe Ihat
there are sufficient resources to meet our liabilities as they fall due. The Trustees review financial projections,
management accounts, Balance sheet and cash flow projections quarterly to review and assess compliance
with the reserves policy and the potential impact of any adverse economic condition on the Charity's income
and planned expenditure. Therefore, we do not believe there are material uncertainties that call into doubt the
Charity's ability to uperate as a going concern for the foreseeable future.
Investment Policy
The Trustee5 adopt a low risk strategy to manage the Charity's cash flows and reserves not immediately
required by the organisation. We have decided to not invest funds in any product that carries risk to the security
of capital and only invest funds in financial products that qualify for the Financial Services Compensation
Scheme. Accordingly, our excess funds are invested in fixed rate bonds up to a maturity of one year and high

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
interest deposit accounts with UK based financial institLrtions. Wlthin these limits, we seek to provide the best
returns on investment while maintaining necessary liquidity of funds.
This policy is reviewed each year in the light of any Ghanges to financial conditions.
Structure and governance
Constitution and organisational structure
The Charity is a company limited by guarantee, incorporated on 12 July 1994, and registered as a charity on 19
August 1994. The Memorandum and Articles of Association were last amended by special resolution dated
February 2022.
The fvll Trustee Board met quarterly during 2023-24. Sub-committees with responsibility for Finance, and
People helped to explore and prepare for Board decisions. The Board retained responsibility and oversight. The
Trustee Board conducts a review of its performance annually.
The operation of the Charity 1$ managed by the Chief Executive, Deputy Chief Executive (a new role from
April 20231, Head of Projects, and Office Manager, with an outsourced contractor, reporting to the Chief
Executive, responsible for the finance and accounting of the Charity. Our long-standlng Chief Executive Mary-
Ann Foxwell left at the end of March 2023, with an interim appointed prior to Jeremy Sandell joining as Chlef
Executive from Citizens Advice East Berkshire in July 2023.
The pay for the organisation's Chief Executive and Deputy Chief Executive was set durlng the 2023 recruitment
(having been benchmarked by the Trustee recruitrnent panel). Pay for all other staff roles wa5 Set following a
benchmarking exercise by the Executive Team and is described in a written policy document.
Recruitment and appointment of Trustees
Trustees are appointed and offer themselves for re-election at the Annual General Meeting {"AGM°). At the
Ordinary meeting of the Trustee Board immediately preceding the AGM, member organisations are reviewed
and any applications for representation on the Board are considered. Trustees can also be co-opted by the
Trustee Board, provided that the total number of Co-opted and nominated Trustees does not exceed one third
of the total number of Trustees. All elected Trustees retire from office after a three-year term but may be re-
elected.
Induction and training of trustees
New Trustees undertake an induction programme covering the role of a Trustee, relevant Charity Commission
guidance and extensive information on the work of Citizens Advice Wandsworth. In addition, Trustees have
access to training via Citizens Advice and are encouraged to visit and spend time at individual advice centres
operated by Citizens Advice Wandsworth.
Risk mitigation
The Chief Executive, together with the Trustee Board, analyses and agrees management and mitigation of the
major risks to the Charity periodically and when preparing and updating the Business and Development Plan.
Risk analysis evaluates the likelihood and severity of the impact to the organisation.
Related Organisations
The Charity 15 a member of Citizens Advice, a national network of over 280 charities that deliver across the
country. overseen by a national framework provided by Citizen5 Advice.

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
As a member of the national Citizens Advice network all our advice work is subject to professional quality
assurance standards so we can ensure the best standard of support is being consistently delivered.
Infonnation Assurance
CAW has adopted the recommended Citizens Advice Infomiation Assurance and Data Protection policy. All
decisions on how to rnanage information risks within the Charity are derived from our wish to maintain a low
level of risk. We ensure our information risk policy is reviewed regularly so that it remain5 comprehensive and
effective at the following intervals andlor after the followng event5.. al annually,. bl whenever significant
amendments or additians are required le.g. by Changes in law or other compliance obligations). and c) after
data loss incident, if required. All significant information risks are documented in an appropriate section of the
risk register, which is reviewed at regular intenrfals by the TfUStee 8oard.
All information assurance policies and procedure5 are reviewed annually.
Legal and Administrative Information
The Charity is a cornpany limited by guarantee, incorporated on 12 July 1994, and registered as a charty on 19
August 1994.
Wandsworth Citizens Advice Bureaux Ltd isthe registered name ofthe company. It commonly trades as Citizens
Advice Wandsworth I'CAW.).
Governlng documents
Memorandum and Articles ofAssociation amended by special resolutions on
24 April 2002, 4 October 2006, 16 September 2009, 19 October 2016, 22
November 2018, and 3 February 2020
Company number
Charity number
Rogl$ter8d Offlce:
Roehampton Office:
02947554
1040303
Battersea Llbrary, 265 Lavender Hill, SW11 1JB
Picasso Building, Mlnstead Gardens, SW15 4EE
Current Trustees (also directors under company law)
Jonathan Mogford
Co-vice Chair
Appointed 25 July 2018
Appointed 21 November 2018
Appointed 21 November 2018
Appointed 28 July 2020
Appointed 28 July 2020
Appointed 28 July 2020
Appointed 21 February 2023
Appointed 21 February 2023
Appointed 8 January 2024
Ben Dulieu
Chair
Dylan Brooks
Lauren Beth lannarone
Sumathi Narayanan Menon
Susan Jane Wixley
C(FVice Chair
Abdirahman Xirsi
Armando Urdaneta
Anshuk Shama
Treasurer

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Retir8d Trustees
Lucy Harmer
Chair
Retired 31 Octaber 2023
Kalai Chau
Treasurer
Retired 25 July 2023
Susan Marshall
Retired 30 January 2024
Senior stsff
Justin lTrvin
Interim Chief Executive
Left 16 July 2023
Harriet Plows
Head of Projects
Left 29 May 2024
Hannah-Leigh Morgan
Office Manager and Company
Secretary
Chief Executive
Left 14 September 2023
Jeremy Sandell
From 17 July 2023
Tom Segurola
Deputy Chlef Executive
From 23 Aprll 2023
Bankers
Barclays Bank plc
83 Wandsworth High Street
London SW18 2PR
CAF Bank
25 Kings Hill Avenue
Kings Hill, West Malling
Kent ME19 4JQ
Auditor
Hartley FO￿er LLP
4th Floor Tuition House
27137 Sl George's Road
London SW19 4EU
The Trustees of the charity (who are the directors of the charity for company law purposes) present their report
and the audited financial accounts for the year ended 31 March 2024. The Trustees confirm that the annual
report and financial statements comply with current statutory requirements, the requirements of the Charity's
goveming document and the provisions of the Statement of Recommended Practice I'SORP.) applicable to
charities preparing these accounts in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland ("FRS102"1 (effective 1 January 2019).
Statement of Trustees, Responsibilities
The Trustees (who are also directors of the charitable company for the purposes of company law) are
responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law
and regulations.
Company law require5 the Trustees to prepare financial statements for each financial year, Under that lawthe
Trustees have elected to prepare the financial statements in accordance with the United Kingdom generally
Accepted Accounting Practice (United Kingdom Accounting Standard and applicable lawl.
Under company law, the Trustees must not approve the company financial statements unless they are satisfied
that they give a true and fair view ofthe stste of affairs ofthe charitable company and ofthe incoming resources
10

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
and application of resource5, including Ihe income and expenditure of the charitable company for that period.
In preparing these financial slalemenls, the Trustees are required lo..
Select suitable aceounling policies and then apply them consistently..
Observe the methods and principles in the Charities SORP,
Make judgements and eslimaies Ihal are reasonable and prudent.,
State whether applicable UK Accounting standards have been followed, subject to any material departures
disclosed and explained in the financial slalemenls., and
Prepare the financial slalemenls on Ihe going concern basis unless il is in3pprapriale lo presume that that
the charitable company will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient lo show and explain
the charltable company'5 Iransaclions and disclose with reasonabl8 accuracy al any lime the financial posilion
of the charitable company ond enable them to ensure that the financial slalements comply with the Companies
Act 2006. They are also responsible for safeguarding the assets ol the charitable company and hence for taking
reasonable steps for the prevention and detection of fraud and other irregularilles.
In 50 far as we are aware..
There is no relevant audll information of which the charitable company's auditor is unaware: and
The Trustees have taken all steps that they ought lo have laken lo make themselves aware of any relevant
audit information ancl lo establish Ihat the aLJdiloT is aware of Ihal informalion.
Members of Ihe charitable Company guarantee to conlribule an amounl nol exceeding £1 lo the assets of the
charitable company in the event of winding up. The lolal number of such guarantees al 31 March 2024 was 18
12023-. 181. The Truslees have no beneficial interesl in Ihe charitable company.
Auditors
The auditor5, Hartley Fowler LLP, will be proposed lor re-dppoinlmenl in accordance wilh Section 485 of Ihe
Companies Act 2006.
This report has been prepared in accordance with Ihe special provisions ol part 15 01 Companies Acl 2006
relating lo small companies.
Approval
This report was approved
y the Board ol Trustees on 281h January 2025 and signed on their b8h8lf by..
Anshuk S
Treasurer
rma

Wandsworth Citizens Advi￿ Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Report of the Independent Auditors to the members of Wandsworth Citizens Advice
Bureaux Limited for the year ended 31 March 2024
Opinion
We have audited the financial statements of Wandsworth Citizens Advice Bureaux Limited (the "charitsble
company") for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the
ststement of Financial Position, the Statement of Cash Flows and notes to the financial statements, including
a summary of significant accounting policies. The financial reporting framework that has been applied in their
preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice).
In our opinion the financial statements..
give a true and fair view of the state of the charitable company's affairs as at 31 March 2024 and of its
incoming resources and application of resources, inGluding its income and expenditure, for the year
then ended.,
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice, and
have been prepared in accordance with the requirements ofthe Companies Act 2006.
Basls for oplnlon
We conducted our audit in accordance with International Standards on Auditing (UK) ('ISAs (UK).) and
applicable law. Our responsibilities under those standards are further described in the Auditors responsibilities
for the audit of the f5nancial ststements section of our report. We are independent of the charitable company in
accordance wth the ethical requirements that are relevant to our audit of the financial statements in the UK,
including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with
these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide
basis for our opinion.
Conclusions relating to golng Goncern
In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of
accountlng in the preparation of the financial statements is appropriate.
Based on the we have performed, we have not identified any materlal uncertainties relating to events or
conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to
continue as a going concern for a period of at least ￿e1ve months from when the financial statements are
authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the
relevant sections of thi5 report.
12

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
Other information
The trustees are responsible for the other information. The other information comprises the information included
in the Annual Report, other than the financial ststements and our Report of the Independent Auditors thereon.
Our opinion on the financial statements does not cover the other inforrnation and, except to the extent othepNise
expliciuy stated in our report, we do not expre55 any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility is to read the other information and,
in doing so, consider whether the other information is materially inconsistent with the financial statements or our
knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material
inconsistencies or apparent material misstatements, we are required to determine whether this give5 rise to a
material misstatement in the financial statements themselves. If, based on the work we have performed, we
conclude that there is a material misstatement of this other information, we are required to report that fact. We
have nothing to report in this regard.
Oplnion on other matters prescrlbed by the Companies Act 2006
In our oplnion, based on the work undertaken in the course ofthe audll:
the information given in the Report of the Trustees for the financial year far which the financial
statements are prepared is consistent with the financial statements., and
the Report of the Trustee5 has been prepared in accordance with applicable legal requirements.
Matters on whlch we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the
course of the audit, we have not identified material misstatements in the Report of the Trustees.
We have nothing to report in respect of the followlng matters where the Companies Act 2006 requires us to
report to you if, in our opinion..
adequate accounting records have not been kept or returns adequate for our audlt have not been
received from branche8 nct visited by us., or
the financial Statements are not in agreement with the accounting records and returns., or
certain disc105ures of trustees, remuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit.
The trustees were not entitled to take advantage of the small companies exemption from the
requirement to prepare a Strategic Report or in preparing the Report of the Trustees.
Responsibillties of trustees
As explained more fully in the Statement of Trustees Responsibilities, the trustees (who are also the directors
of the charitable company for the purposes of company law) are responsible for the preparation of the financial
statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees
detemiine is necessary to enable the preparation of financial Statements that are free from material
misstatement, whether due to fraud or error.
13

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability
to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going
concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease
operations, or have no realistic alternative but to do so.
Our responsibillties for the audlt of the financlal statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditor5
that includes our opinion. Reasonable assurance is a high level of assurance, but Is not a guarantee that an
audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists.
Misstatements Gan arise from fraud or error and are considered material if, individually or in the aggregate, they
could reasonably be expected to infbuence the economic decisions of users taken on the basis of these financial
statements.
Irregularities, including fraud, are instanGes of non-compliance with laws and regulations. We design procedures
in line with our responsibilities, outlines above, to detect material misstatements in respect of irregularities,
including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is
detailed below.,
We identify and assess risk8 of materlal misstatement ofthe financial statement, whether due to fraud or error.
and then design and perform audit procedures responsive to those risks, including obtaining audil evidence that
is sufficient and appropriate to provide a basis of our oplnlon.
In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-
compliance with laws and regulations, we considered the following..
The nature of the industry and sector, control environment and the charitles activities,.
results of our enquiries of management about their own identification and assessment of the risks of
irregularities.,
any matters we identified having obtained and reviewed the charitable company's documentation of
their pollcies and procedures relating to.,
identifying, evaluating and complying with laws and regulatlons and whether they were aware of any
Instances Df non-Gompliance'
detecting and responding to the risks of fraud and whether they have knowledge of any actual,
suspected or alleged fraud.,
the internal controls established to mitigate risks of fraud or non-compl￿anCe with laws and regulations.,
and
the matters discussed among the audit engagement team regarding how and where fraud might occur
in the financial statements and any potential indicators of fraud.
As a result of these procedure5, we considered the opportunities and incentives that may exist within the
organisation for fraud. In common with all adults we also required to perform specific procedures to respond to
the risk of rnanagement override.
We also obtained an understanding of the legal and regulatory framework that the charitable company operates
in. The key laws and regulations we considered in this context included the Charities Act 2011, UK Companies
Act and tax legislation.
In addition, we considered provisions of other laws and regulations that do not have a direct effect on the
financial statements but ccmpliance with which may be fundamental to the charitable company's ability to
operate or to avoid a material penalty.
14

Wandsworth Citizens Advice Bureaux Limited
Report of the Trustees for the year ended 31 March 2024
As a result of performing the above, we did not identify any key matters related to the potential risk of fraud or
non-compliance with laws and regulations.
Our procedures to respond to risks identified included the following:
reviewing the financial statement disclosures and testing to supporting documentstion to assess
compliance with provision of relevant laws and regulations described as having a direct effect on the
financial statements.,
enquiring of management concerning actual and potenb'al liiigation and claims.,
perfomiing analytical procedures to identify any unusual or unexpected relationships that may indicate
risks of material misstatement due to fraud-
reviewing minutes of meeting af those charged with govemance, reviewing internal reports, and
in addressing the risk of fraud through management override of controls, testing the appropriateness of
journal entries and other adjustments, assessing whether the judgements made in making accounting
estimates are indicatlve of a potential blas and evaluating the business rationale for any significant
transactions that are unusual or outside the normal course of busine55.
We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team
members and remained alert to any indication of fraud or non-compllance with laws and regulations throughout
the audit.
A further description of our responsibilities for the audit of the financial statements is located on the Financial
Reporting Council's website atwwN.frc.org.uklauditorsrespon5ibilities. This description forms part ofour Report
of the Independent Auditors.
Use of our report
This report is made 501ely to the charitable company's members, as a body, in accordance with Chapter 3 of
Part 16 of the Companies Act 2006. Our audit work has been undertaken so thatwe might state tothe charitable
company's members those matters we are required to state to them in an auditors, report and for no other
purpose. To the fullest extent permitted by law. we do not accept or assume responsibility to anyone other than
the charitable company and the charitable company's members as a body, for our audit v￿rk, for this report, or
for the opinions we have formed.
Jonathan
w FCA (Se
Hartley Fowler LLP Hart
Statutory Auditors
Chartered Accountant5
4th Floor Tuition House
27137 St George'5 Road
Wimbledon
London
SW19 4EU
ior Statutory Auditor)
Fowler LLP

Wandsworth Citizens Advice Bureaux Limited
ststement of financial activities (incorporating income and expenditure account)
For the
ear ended 31 March 2024
Notes
Restricted Unrestricted
2024
2023
Income
Donations
Charitable activities: advice and
Other trading activities
Investments
6,757
672,143
5,537
13,606
6,757
2,106.260
5.537
13,606
2,403
1,662,747
5.000
4,770
1,434,117
Total Incomlng resources
1.434,117
698,043
2,132,160
1.674,920
Expendlture
Raising funds
Charitable activities
(21,266)
(1,583,654)
(1,526,383)
(555.673)
(2,082,056)
Total expenditure
(1526,383
555,673
(2,082,056
1,604,920
Net income
(92,266)
142,370
50,104
70,000
Actuarlal gains l (losses) on defined
benefit pension schem8
Transfers b8tsveen funds
(8,813)
(8,813)
14,579
126,875
(126,6751
Net movement In funds
34,409
6,882
41,291
84,579
Reconcillation of funds
Funds brought forward at l April 2023
561,165
561,165
476,586
Funds carrled forward ot 31 March 2024
34,409
568,047
602,456
561,165
The notes on pages 19 to 34 form part of these financial statements.
There were no other recognised gains and losses other than those Ilsted above and the net Income for the year.
All income relates to continuing operatlons.
16

Wandsworth Citizens Advice Bureaux Lirnlted
Balance sheet
As at 31 March 2024
2024
2023
Notes
Fixfjd assatg
Tangible fixed assets
12
17,295
17.295
21,385
21,385
Current assets
Oeblors
Short-term deposlts
Cash al b8nk and in hand
13
89,191
547,954
561,624
1,198,769
355.899
427,549
180.956
964,404
Credltors: amountg falling due wilhin one year
14
{533,487)
1353,318)
Nèt current assot8
665,282
611,088
Total assets less curront Ilabllltles
682,577
832,473
Credltors.. amounts falllng due after one year
14
N•t assets excludlng penslon liablllty
682,577
632.473
Provl8lons for Ilabllllles and charg•s
Defined benefli pansion scheme liability
15
180,121)
{71.3081
Net assets
602.456
561,165
Fund* of the Charlty
Restricted funds
Unrestricted funds
Pension reSe￿e
Total Chariiy funds
34,409
648,168
80,121
602,456
632,473
71,308
561.165
17
The notes on pages 19 to 34 farm part of these financial statements.
The flnanclal Statements have been prepared in accordance with the special provision5 of Part 15 of the
Companles Act relating to small companies and constitute the annual accounts required by the
Companie5 Act 2006.
The financlal sta
ents were approved ancl authorised for issue by the Trustees on 28 January 2025 and
signed on th
behalf by:
Anshu
Treasurer
hama
17

Wandsworth Citizens Advice Bureaux Limited
Cash Flow Statement
For the
ear ended 31 March 2024
2024
2023
Note
Cash flows from operating a¢tlvitle8
Net cash used in operating activities
497,769
(123,608)
Cash flows from investing actlvities
Interest from investrnents
Purchase of property, plant and equipment
Cash placed in short-term deposits
13,606
(10,302)
(120,4061
4,770
(8,070)
(23,847)
Net cash used in Inve8tlng activitles
117,102
27,148
Change In cash and Ga$h equivalents
380.666
150,756
Cash and cash equivalent in the beglnning of the year
180,956
331,713
Cash and cash oquivalent at the end of the year
561,622
180,956
Notes to the cash flow statement
A Reconciliation of net income to net cash flow from operating activities
2024
2023
Net income for the reporting period
Adjustments for..
Oepreciation
(Increase) I decrease in debtors
(Decrease) l increase in creditors
Bank interest receivable
50,104
70,000
14,391
266,708
180,171
(13,606)
9,240
(193,046)
(5,033)
(4,770)
Net cash provided by operating actlvities
497,769
(123,608)
B Analysis of short-term deposits
2024
2023
Short-term deposits at beginning of year
Movement
427,549
120,406
403,702
23,847
Short-term deposlts at end of year
547,955
427,549
18

Wandsworth Cltlzens Advice Bureaux Limited
Notes to the financial statements
For the vear ended 31 March 2024
1 Cornpany Status
Wandsworth Citizen5 Advice Bureaux is a registered charity in England and Wales (number 10403031 and is consilute¢J
as a company ￿gIStered in England and Wales and limited by guarunlee (cornpany number 029475541. Members of the
charitable company guaruntee lo contribute an amount not exceeding £110 the assets of the charitable company in the
event of winding up. The total number of sucg guarvntees al 31 March 2024 was 1812023.. 181. The Trustees have no
beneficial interest in the charitable company.
2 Aecountlng Policies
a) Ba•ls of proparation
The presentation currency of the financial statements is Pound Sterling <£1.
These accounts have been prepared under historical cost convention with items recognis8d at Costs or transaction value
unlèss otherwise slated in the relevant nolelsl lo these accounts.
The financial statements of Wandsworth Citizens Advice Bureaux Limited lthe "Charity") have been prepared in
accordance with the Sl8temenl of Recommended Practice.. Accounting and Reporting by Charities preparing Ihelr
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021
188ued in October 2019 and the Financial Reporting Stsndard applicable in the United Kingdom and R8public of Ireland
IFRS 1021 and the Companies Act 2006 as it applies from 1 January 2019. The Charity constitutes a public benefit entity
as defined by FRS 102.
bl Going concern
The finanaal statements have been prepared on the going concern basi¥. The Charity h85 secured funding for the next
￿￿1ve month8 and has a strong balance Sheet to meet all its liabilitie8 a8 they fall due. Management accounts are
presented quartedy lo the Trustee Board to monitor progress against plan. Any adverse variation against plan are
actioned immediately by management to bring it back into line with agreed plan. Ther8 are no material uncertainlie5 that
cast doubt on th8 Charity's ability lo continue.
cl Incorning ro$ource
All income is accounted for when the Ch8rily is legally entitled to the income, il is probable that the income wlll be
received, and the amount can be quantified with reasonable accuracy.
Donation incom&
Donats'ons are accounted for on an accruals basis in the period in whith the Charity is gnlitled lo income where the
amount can be measured with rea80nable certainty.
Extem81 grants
Grant receivables are recogni5ed when due and when any conditions for receipts are met. Any unexpected grant Is
carried forward in reserves.
L8g8ci8S
Legacies are recognised when they ore received or when notice is given from the executor that a payment is due,
whichever is earlier.
Othèr income
All other income is accounted for on an accruals basis.
d) Interest rgceivable
Interest on funds held on deposit is included when receivable and the amount can be rneasured reliably by the ChaTIty.
19

Wandsworth Citlzens Advice Buroaux Limlted
Notes to the financial statements
For the
ear ended 31 March 2024
2 Accountlng policies {continuedl
e) Resources expended
All expenditure is accounted for on an 8ccruals basis and has been dassified under the charitable expendillire 8clivity
headings with references to activities parfomed in the year.
Costs of generab'ng funds include salaries, direct expenditure and overhead costs relakd to securing lunding.
Charitable activities expenditure enables the Char¢ty to meet its charitable aims and objectives.
Direct staff costs and overheads are alloacled to the activities to which they relat•. Resources expens8s include
attributable VAT that cannot be recovered.
Indirect staff costs are allocated to activities on the basis of o reasonable estimate of time spent on those activities for
ea¢h relevant member of staff.
Govemance costs are those cos15 incurred in connectlon with enabling the charfly to comply with extornal regulation,
constitutional and statutory requirements and in providing support to the Tru51ees in the discharge of their 8tsluloty duties.
Support costs including centr41 management, HR, Finance and IT support provided by the central management team
Istsff and other Costs) which are not direclty attributable to a particular principle activity, have been fully allocaled lo
activities on a per capila basis.
Redundancy costs 8re recognised when there is a legal or constructive obligation.
ITrecoverable VAT is charged against the activity that incurred the original VAT.
Fund accountlng
The Charity maintain5 the following types of fund..
Restrictgd funds are to be used for specrfic purposes as laid down by the donor. Expenéilure which meets these criteria
16 charged to the fund.
Unr8slricled funds are donations and other incoming resources received or generated that can be used freely in
accordance with the Charity's purposes.
Designated fvnds are unre5tri¢led funds earmafked by the Trustees out of unrestdcted funds for specbfic purposes or
proiacl8.
gl Tanglble fixed 8ssots
T8ngible fixed assets are ststed 81 c05118$5 a¢¢umulated depreciatlon. Assets are capitali5ed where the cost exceeds
£500.
Deprociation is provided on all 18ngiblo fixed assets at rates calculated lo writs off the cost of each assel evenly over its
expected useful life.
The eslimatad useful lives used for this purpose, which are consistsnt with those of the prior yoar, are,.
Over length oflgase
2 years
4 years
Leasehold Bullding and Improvements
Computers and IT equipment
Furniture and equipment
h) Le•$ed assetg
All leases are consisdered to be opgrating leases and ￿ntaI5 are charged lo the slalement of financial activities on
straight line basi5 over the term of the lease. There are no asse15 held under hire purchase agreements of finance leases.
20

Wandsworth Citizens Advlce Bureaux Llmited
Notes to the financlal statements
For the
ear gnded 31 March 2024
2 Accounting pollcles Icontinuodl
i) Cagh and cash gqulvalents
Cash and cash equivalents include cash in hand, current balances with banks and shtsrt lenn deposits with banks with
malurilies of 12 months OT les5.
11 Provision* for liablllti08 and charges
Provision for future liabilities are recognisod when the Charity ha$ a legal or constructive flnan¢ial obligation that can be
reliably èslimaled and for which there is an expèctation that payment will be mado.
Tho Charity contributes lo the National Assoaalion of Citizen5 Advir£ Bureaux p8nsion fund which is a multi-employer
defined benefit p8nsiDn scheme fund. With effect from 31 March 2008, the sch8me closed lo future accrual. The assets
and liabilili8s of the scheme ore held sepeTalely from those of the company in indppendenlly administered funds. it is not
possible to identify the Charity's share of the assets and liabilities of the scherng on a consistent and reasonable bas1S.
Therefore. the cgntribution5 to the ¥cheme have been treated on a defi'ned contributions basis. Further infomiation is
given in Note 2D. The organisalion also contributed to stakeholder pension schemes for ils employees, the liability is
limited to the amount contracted to pay each year.
As from January 2017, staff are automalic211y enrolled unless they opt out or eligibillty Griteria not met.
k) Deferrnd Incom•
Deferred income relates lo reslricled funding mceived in advance but where the related expenditure can only take place
in a future accounting period.
l) Flnanclal Instrumonts
The Charity only has financi81 assts and financial liabilities of a kind that qualify as basis financial instruments which are
initially recognised al transaction value and subsequently measured at the present value of future cash flows lamortised
costl. Financial ass15 held al amortised cost comprise debtors, exduding prepayments, short-term cash deposits and
cash at bank and in hand.
Financi81 liabilities held at amartised cost comprise the Charity's short term creditor8 excluding def8rred income and
taxation payable. No discounting has been applied lo these financial instruments on the basis that the periods over which
gmounls will be sellle8 are such that any discounting would be immaterial.
3 Donatlon•
2024
2023
Donations from private individuals
6,757
2.403
6,757
2,403
21

Wandsworth Citizens Advice Bureaux Limited
Notss to the financial statements
For the
ear ended 31 March 2024
4 In¢om• from charitablfr a¢tlvltles
Restricted
Unreslrlcted
2024
2023
Grants and contracts for odvlc• and advocacy
Wandsworth Borough Council
Wandsworth Council Cost Living HUB
Wandsworth Council Support for Ukralnian
Wandsworth Council - One Slop Shop
w8nd9V￿rth Council - Community Saftety Team Contract
W8nd$worlh Council - Roehampton Capacity Bulldlng
Wandsworth Council -EU National
Wandsworth Counc11- DSF
Macmillan Cancer Care
Big Lottery Fund- HTC
8ig Lollery Fund - ILTA
RCJ Advice Bureau
Aqui18 F8mlly Charitable Trust
Trust for London
cl￿'ZenS Advlce
NHS South West London IC&Wandle CCG
NHS South Wegl London ICB.Battersea CCG
NHS South Wesl London ICB-We81 Wand5%I1Jrth CCG
Roehamplon Unlverslty. Sludenl Vols.
Clllzens Advlce Hamrner8mllh & Fulham
The London Communlty
Cily Brldge Trust
Major TrBuma Advice
Foodbank- Eartsfield
Foodbank- Wandsworth
Foodbank- Henry Srnllh
Foodbank- Tru88dl Tru8t
Klck31art Grant
Wimbledon Foundation
London Legal Support Tru5t- Propel
582,577
582,577
177.003
60.166
561,002
62,965
41,667
9,056
10,000
30,000
54.510
9.710
195.701
141.727
177,003
60,166
60,000
80.000
196.934
149.143
16,667
86,911
15,000
50.000
S3.625
88,250
36,233
36,860
196,934
140,143
16.667
86.911
15.000
so,000
53,625
88,250
36,233
36,860
14,586
26,964
10,000
37.500
500
88,250
38,233
36,860
14,280
15,356
12,000
51,941
30.980
13.000
25,538
57,675
72,191
17,140
14,588
47,700
34,753
14,083
65,293
58,075
40.346
47.700
34.753
14,083
65,293
58,075
40,346
15,000
15.000
207.075
207,075
1,434,117
672,143
2,106,260
1,662,746
S Incomo from other actlvltl•s
Restricted
Unreslrlcled
2024
2023
Mlscellaneous Income
Room hlre
537
5,000
537
5,000
5,537
5,537
5,000
6 Inv•stment Income
Re8tricted
Unreslrfcted
2024
Z023
Interest Income
13,606
4,770
13,606
13,606
4,77CI
22

Wandsworth Cltlzens Advice Bureaux Limited
Notes to the financial statements
For the
ear ended 31 March 2024
7 Resources exponded
Charitable Activities
Specialist
Advice
Services 1
Gener81
Advice
Services
Specialist
Advice
Servic8s 2
Total 2024
Staff Costs
staff and volunteer expenses
Office costs
Premises costs
Other running costs
Payments lo partners
Govemance costs (Note 81
Support costs {NglB 81
1,365,710
38,982
14,883
{12.4751
20,000
327.705
4,585
322.668
1.365.710
38,982
14,883
112,4751
20,000
327.705
4,585
322.666
Total
2,082,056
2,082,056
Charitable ActivS1ies
Specialist
Advice
Services 1
General
Advice
Services
Specialist
Advice
Services 2
Total 2023
staff Costs
Stsff ¥nd volunteer 8xpense•
Office cost5
Premises c08ts
Other running costs
Payments lo partners
Govemance costs (Note 81
Support Costs (Note 81
1,197,919
21,104
77,270
35,211
165,019
1,197,919
21,104
77,270
35,211
165,019
30,829
77,568
30,829
77,568
Total
1,604,920
1.604,920
8 Support and lovernance costs
Charitable Activiti8$
Specialist
Advice
Services 1
General
Advice
Service6
Specialist
Advice
Servi¢8s 2
Total 2024
Staff costs
Staff and volunteer expense5
General offlce costs
Premises c05t5
other costs
Audit cost5
83,575
12.511
145,336
64,349
16,895
4,585
83,575
12,511
145.336
64,349
16,895
4,585
Total
327.251
327,251
23

Wandsworth Citizens Advlce Bureaux Limlted
Notes to the financlal statements
For the
ear ended 31 March 2024
8 Supportand governance costs {continued)
Charitsble Activities
Advice
Advice
Advice
Total 2023
Staff costs
Staff and volunteer expenses
General office t05ts
Premises costs
Other costs
Audit costs
66,347
16.112
8,085
9,292
2,571
5,989
66,347
16,112
8,085
9,292
2.571
5,989
Total
108.396
108,396
9 Net Income for the year
Thls Is stated after charglng..
2024
2023
Operatlng lease rentals..
Propertv
Other
40,000
50,884
21,742
9,240
Depreciatlon
External audltors, remuneratlon:
External audlt fee
Non audlt remuneratlon
9,187
4.585
5,000
989
10 Staff cost5 Jnd Trustee expenses
No emolurnents were paid to the Charlty's Trustee5 during the year12023- £nlll.
No travel expense5 were reimbursed to the Charity's Trustees durln8 the year12023: £nlll.
2024
2023
stsff costs during the year:
Salarles and wages
Soclal securlty CDSt5
Pension contrlbutlons
1,249,681
116,963
82,641
1,116,646
107,195
70,894
1,449,285
1,294,735
2023
2022
Number of employees who earned between É60k- £70k during the year:
Key Management personnel Teceived benefits during the year of..
The average monthly head count was 47 staff12023= 411 and the avergage monthly number of full tlme
equivalent employees durlng the year were as follow5..
186.277
170,395
2024
2022
Generating fund5
Chafltable activitv
Governance
38.1
29.9
38.1
31.4
24

Wandsworth Citizens Advlce Bureaux Limited
Notes to the financial statements
For the
ear ended 31 March 2024
11 Taxation
Wandswoth Citizens Advice Bureaux Limited is a registered charity 8nd is therefore potentially exempl from tsxation of
its income and gains as Wandsworth Citizens Advice Bureaux Limited falls within the definition of a Charitable Company
as defined in Part 1, Schedule 6 of the Finance Act 2010. No tax charge has arisèn during the ye8r.
12 Tanglble fixed assets
Leasehold
Building and
improvement
Computers
and IT
equipment
Furniture and
equipment
Total
Cost
At 1 April 2023
Additions in y8ar
Disposals in year
95,215
56,278
10,302
18,417
169,910
10.302
At 31 March 2024
95,215
66,580
18,417
180,212
Depreclatlon
At1 April 2023
Charge for the year
Disposals in year
177,8661
15,2051
152,2421
19,1871
118,4171
1148,5251
114,3921
Al 31 March 2024
183,0711
161,4291
118,4171
1162,9171
Net book v•lu•
At31 March 2024
12,144
5,151
17,295
At 31 March 2023
17,349
4,036
21,385
All tangible fixed 8ssets are used to fulfil the Charitys objects.
13 Debtorn
2024
2023
Account recelvables
Other debtors
Prepald expenses
23,858
46,527
18,806
222,353
107,337
26,209
89,191
355,899
14 Credltors
2024
2023
Trade creditors
other credltors
Deferred income Isee Note 161
Accruals
Taxation and soclal secu rity
Deflned benefit due wlthln I year
131,256
28,630
192,579
108,378
65,144
7,500
66,894
32,760
167.975
51,051
27,135
533,487
345,815
2024
2023
Amount5 due after more than one year
other creditors
25

Wandsworth Citlzens Advice Bureaux Limlted
Notes to the flnancial statements
For the
ear ended 31 March 2024
IS Defined benefit peDslon scheme liability
2024
2023
Definded benefit pension FRS 102 (more Ih8n 1 year)
80.121
78,808
16 Dèfèrred income
2024
2023
Deferred Sncome brought forward
Amounts released to income durlng the year
Incorning resources deferred in the year
167,975
1136,3071
160,911
139.595
1139,5951
167,975
192,579
167,975
17 Analysls of net assets between funds
Restricted
funds
Designated
fund5
General
fvnd5
Total funds
2024
Total funds
2023
Tangible fixed assets
Current a55et5
Current liabllltles
Non-current Ilabllities
17,295
968,911
1338.0381
180.121)
17,295
1,198,769
1533.4871
180,1211
21,385
964,189
1330,0931
178,8081
229,858
1195,4491
Net a55et5 at 31 March 2024
34,409
568,047
602,456
576,673
18 Operatlng le•se cornrnltrnents
Total future minlmum lease payments are a5 follows..
Land and
buildings
2024
Land and
bullding5
2023
Other
2024
Other
2023
Withln one year
Between one and five years
More than five years
54.158
51,042
11,208
28,083
105,200
39,291
26

Wand8WOrth Citizens Advice B￿reaUX Limited
Notes to the financial 8taternents
For the
ar ended 31 March 2024
19 Ststement of funds
Gain110s81
on
A131
Investments March 2024
At 1 Aprfl
2023
Incoming
r￿oUrceS
Outgoing
resource8
Transfers
Restricted funds
Klacmlllan Cancer Care
81g Lott￿ Fund- HTC
VJ Lottery Fund- ILTA
Wand5worth Coundl - Cost Ll¥ing HUB
Wan¢8Wrth Council - Support lor Ukralnian
RCJ Advice Bureau
Aquila Family Charitsble Tru$t
Trust for London
cit12ens Advltt
W8ndle CCG
Battersea CCG
West W8nd$worth CCG
Clty Bridge Trust
MajorTrauma Advie•
Foodb8nk- Wand5WOrth
Foodb8nk- Eartslleld
Foodbank. Henry Smlth
Foodbank. Tru&sell Trust
Londcn Legal Support Tru81- Propel
196,934
149.143
18,687
177,003
60,166
86,911
Is.000
50.000
53.825
88,250
36,233
36.860
47.700
34,753
85,293
14,083
68,075
40,346
207,075
1219.8881
1192.2271
o.oo
1179.2021
142,3911
1109.6031
115,0001
124,1211
153,6251
186,3341
142,6681
137,20DI
146,85DI
131,86DI
191,4281
114.8991
180,9471
158.4951
219,644
22,554
5,4g2
137,5921
16,667
2,199
17,775
22,692
ZS,879
6.435
340
13,7201
12.8931
26.135
816
17,422
18,149
12,569
12.8701
14,550
Totsl mtrlct•d lund•
1434 117
1526.38
128 674
Y,409
Unro¥trlcted fundi
Gener81 unrestricted funds
D•fined o•n8lon baneflt Scheme
632,473
6è8,042
1555,6731
1128,8741
648,168
8.813
Total unrejtrlcted funds
581185
555 673
126.674
Totsl funds
561 165
2.132 159
2 082 055
8.813
602 466
The unrestricted funds rep￿sentS the free funds orthe Charlty. The Tru$lee Board ha& agreed to ¥ rnlnlrnum level of £435,000 fundlny As
re8aryea to guard against unlor6een eventualitiei.
27

Wandsworth Citizens Advice Bureaux Llmlted
Notes to the flnancial statements
For the
ear ended 31 March 2024
19 Statement of funds (continued
Purpose of restrlcted funds
Macmillan Cancer Care
To provide benefit advice to cancer patients at st George's and
Kingston hospitals
This project is funded by the National Lottery through the Big
Lottery Fund and provides advi￿ for people in harship crisis,
supports training of community volunteers in first aid, and
coordinates a hardship ¢risis nefvlcrk.
Provision of an advice service for patients of Wandle GPS. This is
an innovative approach tts prescribing advisory 5UPPOrt and
community referrals for patien15 presenting social needs to thgir
GPS. It15 intended lo help achieve r8source savings for GPS and
promote better health in the Wandle Iccality-
Provision of an advice service in partnership with patients of GPS In
the Battersea locality.
Provision of an advice 5ervicE fDr patients of GPS in the West
Wand8WOrth loGality.
Provision of speciall¥t housing advice lo clients on their houslng
Tights and duties.
Provision of support and advice to people with serious injuries as
result of major Iraurna. It also facilitates access to further advice
and altemative resource5 to ensure improved s8rvicelexperience
for major trauma patients and families.
Funding for an adviser to help user8 of an independent
Wand5WOrth foodbank address their advice requirements.
Big Lottery Fund Help through Hardship Crisis
Fund
Wandle CCG
Battersea CCG
Wesl Wandsworth CCG
City Bridge Tfust
Major Trauffla Advice
Foodbank
28

Wandsworth Citizens Advice Bureaux Limited
Notes to the financial statements
For the
ear ended 31 March 2024
20 Pengion scheme
Citizens Advtce {'Ihe Principal EmployeT'I operates a defined benefit scheme I'the Plan'l in the UK which provides both
pensions in retirement and death benefits to members. Pension benefits are related to the members, final salaries at
retirement and their length of service 81 the dal8 they retired or left pensionable service. The Plan closed to future accrual
on 31 March 2008. The Plan also contains some money purchase AVCS and protected rights fund5, which are not
in¢luded in these disclosUQS.
In accordance with the schedule of contributions agreed by the Employer and Tru8tee in August 2023, the contributions to
the Plan for the year ending 31 March 2024 have been £5,218,000, which indudes £4,918.000 towards the deficit and
£300,000 as an allowance for administration expenses and 811 scheme18vies.
Tho Plan is a registered schome under UK legislation. The Plan 15 sublecl lo the scheme funding requirements outlined in
UK18gislation. The Pl8n is gDverned by the Plan's Trust Deed and Rules dated 4 April 2011. The Trustee is responsible
for the operallon and the govemance of the Plan. including making decisions regarding the Plan's funding inve5trnent
strategy laSlhough they are required lo consult the Principal Employer).
An actuarial valuation tsf the Plan was carried out as at 31 March 2024 by a qualified independent actuary, b85ed upon
mambership data as al 31 March 2022. allowing for assumed membgrship rnovements over the period from this dote, and
any material membership movemenly significanuy differenl from those assumed le.g. transfer5 out).
The most recent formal actuarial valuation of th8 Plon was as al 31 Marth 2022 8nd revealed a funding deficit of
£53,536,000. In the recovery plan agreed following the valuation, the Principal EmployeT and other participating
employers agreed lo pay daficit Teductlon contributions of £2,918,000 per annum with tha view lo eliminating the deficit by
30 September 2a40.
The liabilities of the Plan are based on the current value of expected benefit payment cashflow5 to members of the Plan
over the next 60 or more y8ars. The average duration of the liabilities is approximately 11 year8.
The Plan i& exposed to actuarial risks such as market linveslmentl risk, interest r8le risk, inflqtion risk. currency risk and
longevity risk.
29

Wandsworth Citizens Advico Bureaux Limited
Notes to the financial statements
For the
ar ended 31 March 2024
20 Ponslon scheme Icontlnugdl
The major assumptions used by tho actuary were (ln nomlnal t•rmsl as follo¥M:
Asat
3110312024
Asat
311¢BI2023
Discount r8le
Inflation 888umption IRPII
Inflation 88sumptiDn ICPII
Revaluallon of deferred pensions in excess of GMP
Pension In payment in¢rea¥e5 Of..
CPI or 5% p.a. If legs
CPI inflation slnce rellremenl cr 5% p.a. compound ￿ les$
CPI or 3% p.8. It less
4.90%
3.20%
2.80%
2.80%
4.80%
3.30%
2.85%
2.85%
2.80%
2.8D%
2.50°
2.85%
2.85%
2.50%
Commulatlon of penslon for cash at rellrement
75% of HMRC maxlmum
75% of HMRC maxlmum
Asat
3110311024
Asat
3110312023
A••UM￿ Ilfe •xpèctancl•• on r•tlr•mgnt at age 65 ar•:
Rellrlng today- Males
RelSrlng lod8y- Fern8le5
Rellring In 20 year5 tlme- Males
Retiring In 20 year5 tlme- Females
20.8
23.4
21.8
24.5
20.8
23.8
22.0
24.7
Valu• at
3110312024
£0008
Valuo at
3110312023
£OOOs
The Aso•ts In tho Plan w•r•'.
Mulll asset funds
Structured equity and LDI
Cash
Falr Yalu• of Plan a#••t•
26,047
33,448
1,100
60,594
24,903
35,116
726
80,745
The •¢tual r•turn on a*80ts over th• perlod wa•:
307
137,084)
Pre8enl value of funded obllgallcns
Falr v8lue of Plan assets
SurpluBlldellcltl In fund•d 8ch•mg
107,082
80,594
46.4881
111,169
60.745
150,424>
P￿sent valtje of unfunded obllgations
Unrecognised Bctuarlal gain5 {losse81
Adjustment in respect of asset celllng
N•t Ilablllty In balance sh•gt
46.488
60.424
30

Wandsworth Cltlzens Advice Bureaux Limited
Notes to the financial statements
Forthe
ear ended 31 March 2024
20 Ponslon scheme Icontlnuedl
R•conciliatlon of op•nlng and clo$lng balancès of the presant value of the dofinod bgnofit obllu4tlon
3110312024
£OOOs
3110312023
£OOOs
Benefit obligallon 81 beginnlng of year
Current servlce eo81
Interest cost
Conlfibutions by Plan p8￿C1Pants
Actuarial Igainslnosye8
8enefits paid and expen8e8
P8s1 service cost
Settlements
8uslne8s combinallons
Exchange rale
8en•fft obllgatlgn #t •nd of year
111,189
693
5,250
148,768
832
4.074
15,7291
15,6761
1.375
135,041)
(7.4641
107,082
31

Wandsworth Citizens Advlco Bureaux Limited
Notes to the financial ststements
For the vear ended 31 March 2024
20 Penslon schemo lcontlnuedl
R•conclllatlon of opening and e1051ng balanc•s of the fair value of Plan asset$
3110312024
£OOOs
3110312023
£Ol)Os
FalT value of Plan assets gt beglnnlng of year
Interest Income on Plan assets
Relum on 8ssels, exduding interest Income
Contributions by employers
Contributions by Plan participants
Benefits paid and expenses
8usiness combination8
Settlements
Exchange rate
Falr valua of Plan 84&•ts at end ot y•ar
00.745
2.905
12,5981
5.218
102,214
2.801
139,8851
3.079
15,6761
17.4641
60,694
60,746
The amounts r•¢ognl••d In proflt or lou:
3110312024
EOOO•
3110312023
£OOO¥
Service cost- Inc. current & past 8ervlce costs, $elllemenl8
Serylce cost- adrnlnlslralive cost
Nel Inleresl on the nel deflned beneflt Ilabllity
Tot•1 exp•ns•
1.375
693
2.345
4,413
832
1,273
2.106
R•mu6urorn•nt* of thg not doflned bonollt Il•bllty laBUtI to b• •hown In OCI..
3110312024
£OOOs
3110312023
£OOOs
Atharial Ig8lnsinos8es on the liabllltles
Rèturn on assets, excludlng Interest Income
Chang68 In the effect of the asset celllng excludlng Interest Income
Total rem￿sUr•m&nt of th• net doflnod b•n•flt Il•blllty I la¥•et) to b•
shown In OCI
15.7291
2,598
35,041)
39,885
{3,1311
4844
21 Rqlated party tran•actlons
There were no related party transactions durin8 the year.
32

Wandsworth Citizens Advice Bureaux Limited
Notes to tha financial statements
For the
ar ended 31 March 2024
22 Cornparatlve Statem•nt ol Flnanclal actNltles Ilncorporating income and
expfrndlture accounti
Restricted
Unrestricted
Total 2023
Incomè
Donations
Charitable ath'vilies.. advice and advocacy
Other trading 8etlvilie8
Investments
2,403
642,499
5,000
4,770
2,403
1,662,747
5,000
4,770
1,020,248
Total Incornlng rMour¢88
1,tt20,248
654,672
1.674,920
Exp8ndltur•
Ralsing funds
Chacitable actlvltle8
121.266)
1548.4711
121.266)
11.583.654)
(1.035.183)
Totsl •xpondltuM
1,035,183
569,737
1.604,920
N•t Incomo
114,9351
84.935
70,000
ActuaTI81 g8lns l Oosse81 on deflned benefit penslon scheme
14.579
14.579
Net movement In fund8
84.579
Roconclllatlon of fund•
Fund8 brought fcrnrd al 1 Aprll 2022
461,651
476,586
Funds carrled foward 8131 March 2023
581.165
561,165
33

Wandsworth Citizens Advlce Bureaux Limited
Notss to the financial statements
For the
ar ended 31 March 2024
23 Compar4tl¥é Statement of funds
Galn Ilossl
on
investmen15
Al 1 Aprll
2022
Incomlng
resourceg
Outgoing
resource5
At 31 March
2023
Restrfctod funds
Macmlllan Cancer Care
Blg Lottery Fund- HTC
W3ndswrth Coundl . Co81 Llving HUB
Wandswjrth Council Support for Ukrainian
Wandswjrth Councll - One Slop Shop
wandsh￿rth Council - Community Saftety
RCJ Advlce Bureau
Aqulla Family Charflable Trust
Trust for London
Cluzens Advlce
Wandle CCG
B8llerse8 CCG
West WandS￿rth CCG
Clty Bridge Tru51
Major Trauma Advlce
Cits'zens Advlce- Help lo ClaiTll
The London Communlty
W8ndsNKJrth Council- DSF
Foodbank- W8nd5WQrth
Foodbank- Earlsfleld
Foodbank- Henry Srnith
Foodbank- Trussell Trust
EU National
195,701
141,727
62,985
41,867
9,056
10,000
26.964
10,000
37,500
500
88,250
36,233
36,880
47,220
30,980
1195,7011
1154,9221
162,9651
{41,6871
19.0561
110.0001
126,9641
110,0001
137,5001
15001
188,2501
136,2331
136,8801
147.2201
130.9801
11.7401
112,0001
19,7101
125,5381
113,0001
157,6751
172,1911
54,510
13,195
1,740
12.000
9,710
25.538
13.000
57,67S
72,191
54,510
Total r••trf¢t•d funds
14,935
1 020.248
1.035,183
Unrnstrlcted funds
General unre51rlcted funds
Defined pen8lon benefit scherne
555.038
93,387
684.672
1569,7371
839,973
78,808
Total unregtd¢ted funds
461,651
654,672
569,737
14.579
561.185
Total fundg
476,586
1.674,920
1.604.920
14,579
561,165
34