Reglstered Number 1927474 Age UK Rothfttham Limitod Report of the Trustees and Unaudited Flnanclal Statements For the Year Ended 31 March 2024 rh m Limit QootsJ]tsrtth&EiDa￿I Statements Page Report of the Trustees Report of the Independent Examiner 10 Statement of FlnanciaLActivities 11 Balance Sheet 12 Statement of Cash Flows 13 Notes to the Accounts 14-24 The trustees are the directors of the company. The trustees presenttheir report with Financial Statements of the company forthe 12 month period ending 31" March 2024. REFERENCEAND ADMINISTrATIVE INFORMATION Charity registr8tion number: 1039771 Company registration number: 1927474 IEng18nd and W8188) Registered office and operational 8ddress: Galax Business Centre Fitzwilliam Road Rotherham S65 1SL TRUSTEES Maxine Dennis ( Resigned 28 February 2024) Helen Hawley-Hague B8rb8r8 Laird Martin Singer Patricia Wade {Resigned 13 June 2023) Kate Adams SECRETARY Barbara Dinsdale CHIEF EXECUTIVE Barbara Dlnsdale REPORTING ACCOUNTANTS Torevell Dent Llmlted Chartered Certified Accountants 1-3 St Ann's Place Pellon Lane H81ifax HX15RB BANKERS The Cooperatlve Bank PLC 27 Bridgegate Rotherham S60 1SN 1. Objectives and activiti88 Atthe AGM on 1 f February 2022the new Memorandum and Articles ofAssociation thatwere adopted also changed objects of the Charity to that outlined below. To promote the following purposes for the benefit of the public andlor older people within Rotherham Metropolitan Borough: preventlng or rellevlng the povety of older people; advancing education; preventing or relieving sickness, disease or suffering in older people {whether emotion81, mental or physical); promoting equ8lity and diversity; promotlng the human rlghts in older people in accordance with the Universal Declaration of Human Rights; assisting older people In need by re8son of111-health, social excluslon or other di8advant8ges; 8nd such other charltable purposes for the beneflt of older people as the Charlty Trustees from time to time decide: the outcome of thls belngthe promotion of the well-being of older people. Duringthe yearAge UK Rotherham Ltd was a Brand P8rtnerofAge UK8nd a member ofthe Age England Association. 2. En8urlng our work dellv8rs our alms The aims. objectives and activities of the organisation are reviewed regularly. Reference is m8de to guidance in the Charity Commission's general guidance on public benefit when reviewing these aims and objectives and In plannlng future activities. This report detsilsthe outcomes and imp8Cts of ourworkfor older people in Rotherham duringthe year 2023-24. 2.1 Impact of the Covld-19 Pandemic During 2022-23 our organisation and our beneficiaries continued to be mlndful of the effects of the Covid-19 pandemic: there was still some apprehension in returning to usual activities impactlng both the operation and finances of Age UK Rotherham durlng those years. Our focus in the year was on supporting older people In Rotherham to have the best posslble clrcumstances and opportunltles 'llve longer better,. Fo￿t￿Yea[Endo￿.31._mar￿h2O24 3.Recovery for the Charlty 3.1 Organ18atlonal Impact and recovery During 2023-24 we continued to plan forward forthe rebuilding of the Charity and our seniices. From the spring of 2022 we established our'new normal, ways of working taking account of the needs to our beneficiaries, our Charity and the need to respond to ways of workingwith beneficiaries who had experlenced de-conditioning as a result of the pandemic. Hybrid working contlnued to be the norm for the most of our staff, with some spending more time in the office and others working more from home accordingto operational need. Communlty-based staff contlnued towork in older people's homes and other communlty venues. Effectiveness in this more agile way of worklng was en8bled by robust infrastructure, systems and operational procedures. 3.2 Flnanclal Impact and recovery Without doubt, some of our Income continued to be adversely affected bythe continuing impact of the pandemic, including income from Furniture W8rehouse and fundraising events. However, on a more positive note, we were successful in attracting addition81 funding for Covld recovery. This both supported the delivery of our core services such as the Information 8nd Advlce Service and enabled us to provide additional support to older people to enable themto begin to recover. In addition. we were successful in securing continu8tion funding for our existing contracts wlth local statutory agenciesto enable us to provide beneflts advlce and to dellver our HospitsiAftercare Service. Successful outcomes in these tender processes meant providing us with more longer term contract securityfor these 8spects of our work. Despite these successes, we antiCiP8te that 2023-24 would be a challenging year financially and th8t we may need to draw on some of the reseNes we had accrued in the previous year to ensure that we continue to provlde the pest posslble support to older people in Rotherham. 4. R6cov•ryfor older people 4.1 Core Services and Support we provlded to older people In 2023-24 reached over 6.800 people. > Hospltal Aftercare Servlce- funded through a contract with South Yorkshire Integrated Care Board, {Rotherham Place) we continued to providetime limitecj support to help people get back on theirfeet following discharge from Rotherham Hospital. We supported 2.045 older people through this contract. Age .U.KRotherham LiniiLod st > Soclal Prescribing Befriending Hu8 funded through a Social Prescribing contract via VoluntaryAction Rotherham enables us to support 117 peopl8. > A Llttle Blt of Help - our Little Bit of Help team continued to provide flexible help around the home to support older people to live independently. delivering over 9,600 hours of support this year to 169 clients by providing 8SSiStance that best suits the needs of the client. > Informatlon and Advlce Servlce funded through a number of individual contracts, we provlded information and 8dvice on a range of issues affecting people in later life. including benefits advice and information and c8re entitlements as well8s signpostingto other agencies. This service supported 2.625 people involving 3,280 hours. Our Information 8nd Advice service re81ised almost £4million of additional beneflts income in 2023-24. > EngAg8 Rotherham Groups - durlng thls year we contlnued to support our 11 EngAge Rotherham Groups across the Borough. These groups are run by older people for older people in their community reaching 1,850 older people, helping them maintsin physical and m8ntal Ilbeing and be connected withln thelr local communltles also reducing loneline8s and Isolation. 4.2 Addltlonal services to support older people In Rotherham During 2023-24 we secured resources to provide further support to older people to help them recover from the impact of the p8nd8mlc on their lives. This included: > Better Mental Health Fund- whlch en8bLed us to provlde support and encouragement for over 60's to Recover. Reconnect and Recondition. Over 160 older people benefitted from this support. > Sharlng Prosperlty Fund - (vla Voluntary ActSon Rotherham } and Postcode Communlty Nelghbourhood Fund- enabled usto deliver tsrgeted W8rm Welcome Supportfor localgroups of older people. > Way8 to Wellbelng In later Ilfe funded by NHS Charities (SYCF). delivered wellbeing social sessions and 1-1 support for older people to cre8te and strengthen their circles of support and wellbeing. > Age UK Cost of Living Grant- funded Well-being Officer time to staff our heLpline Monday to Friday 9.30am to 4pm and free up specialist Information and Advice Advisortime. 4.3 Other activities in 2023-24 > EngAge Rotherham - contlnued to Involve older people in developing solutions to some of the challenges of an aging community and of later life. Work included Community Circles engagement work with older people locally to work with them and find out how best to help them. > Partnershlp work-we have continued to work with other partners in the public. voluntary 8nd community sectors in 2023-24. Some of the agencles have eng8ged and. where feasible, partnered wlth included:_ Working with other Age UK'S in SY, ( Barnsley, Sheffield and Doncaster) on Anticlpatory Care, 8 South Yorkshlre ICB Inltlatlve, and the VCS'S role withln this. Humanitarian and Community Hub Mental Health &Wellbeing Rotherhgm Older People's Forum South Yorkshlre VCSE Alllance and Integrated Care System Ment81 Health Steering Group Kashmiri Yemeni Older People's Group S62 Group Rotherfed Cltizen's Advice Rotherham Rotherham Metropolitsn Borough Council- Domestic Abuse Auge UK Domestlc Abuse Worklng Group 4.4 Impact- howwe made a difference to the Ilve8 Ot older people In Rotherham The following outcomes were achleved through our work thls year: More older people were supported to maintain independent living and a good quality of Ilfe More older people were helped to stay safer at home and in the community. Fewer older people feLt lonely and isolated More olderpeople stayed active and connected in the communitythrough volunteering and other 8Ctivities. More older people had more money and accessed their full benefits and entitlements. More older people had a voice 8bout thlngs that affected them as individuals and as a group. More carers (many of whom are older people themselves) were offered information and support to help them care. 5. Financial Review The financial results for the year are set out on pages 12 to 14. The Charity made a small deficit on Its unrestricted fund in the period, Trustees are satlsfied that the actions ref6rred to in Section 4 of this report will maintain the Charity's r8serves position in the next two y8ars and allow it to continue to operate sustain8bly going forward. 5.1 Inve8trn8nt Powers The company's investment powers are set out in its Memor8ndum 8nd Articles of Association and allow the companyto investfunds not Immed18tely requlred Sn Investments, securlties and propety, provided thatthe Board shall seek written professional 8dvice in respect of the investments. 5.2 Reserve Pollcy The Board estlmates the levels of reserves that are sufficientto: allow fortime for re-organisation in the event of downturn In Income or asset values protect ongoing work programs and allow Age UK Rotherham Ltd to meet its objectives Risks and Issues consldered by the Board of Trustees in making thls Judgement on the level of unrestrlcted reserves include the: likelihood of a dovmturn of any Income Streams period of time required to downsize Age UK Rotherham Ltd operations potential decre8se in the value of assets and investments 8nd requirementfor 8 re8sonable level of worklng c8pltal The target level of unrestricted reseNes is estlmated at the equlv8lent 3 months general expendltur8, this being at or around £140,000. The Charlties unrestricted reserves as 8t 31.03.2024 were £124,016 (2023: £125,913). Trustees agreed to initiate a review of the Charities Reserves policyto be completed by 31.3.25. 6. Plans forthe future 6.1 Strategic Plan During 2023-24 we continued to review our Strategic Plans, remaining agile to respond to the uncertainties and changes in the environment in which we are working. Trustees and Senior Managers developed our Action Plan for 2023-24 to support implementation and pLan to review this in a year. A further review of our strategic plan will take place in 2024-25 Context of the plan Loc8l older people's concerns 8nd their preferred solutlons remain centr81 to our plans, however, the changes to the circumstances and priorities ot older people as a result of the P8ndemic and the potential for these to change again mean that we need to remain agile and flexible to meet these needs duringthe Ilfetlme of the plan. Whilst our level of reserves remains challenging, our ability to take risks and risk appetite wlll continue to be focused on maintaining delivery and rebuildlng reserves in the next 2 years. Our track record and expertise in interventions that support public policy objectives e.g. 'reduce, prevent and delay'the need forformal care and issues re hospital admissionldisch8rge will contlnue to be capltallsed on, although there is more competltlon forthis work th8n in the past. Demographlc changes In Rotherham plus the impact of the cost of Ilvlng crlsis 8re Ilkely to produce more demand on Age UK Rotherham, but not necessarlly more resources. We need to ensure we are working as efficientlyas posslble but alsothatwe are nottaking on any addition81 work resulting from changes in our broader environment without any assoclated additional resources. Key ObJectlve8 Our Strategic Plan sets out our ambitions to achieve the followlng key objectives: 1. We will work with older people, their carers and other p8rtners to develop and deliver effective 8nd hlgh-quallty servlces and activities that improve later life In Rotherham- focussing on the five key priorities identified by older people: belng safe, staying independent, feeling less lonely, keeping healthy and being connected in the community. 2. We will engage effectively. and work in partnership with. older people and their carers in Rotherham to: 8) involve them in the development. deliveryand evaluation of ourwork; and bl ensure they have 8 volce In and can influence decisions aboutthlngs that matter to them and have an impact on their lives. 3. We willwork in partnership with other organisations, groups and individuals to: a. promote a positive view of later life In Rotherham: raise issues and concerns about older people and their carers; and c. develop initiatlves that address older peoples, concerns 8nd/ or will improve later life in Rotherham. 4. We will work towards being a sustainable and resilient local Charity that delivers positive outcomes for older people. 5. We will be an effectively governed, well run organisation that meets all the legal requirements on usas Age UK, a local seniice provider, Charity. Limited Company, employer and volunteering organisation. Our plan also sets out our key priorities under each of these objectives each year. Continued recovery for our Charity and our beneficiaries will remain our priority during 2024-25. 7.Structure, Governance and Management 7.1 Governing Document The company is registered as a company limited by gu8r8ntee. without a share capital. Its governing instrument is its Memorandum 8nd Articles of Association. 7.2 Recrultment and Appolntm8nt of Trusto•s The Board of Trustees 8ppolnts newTrustees. Our governing document stlpulates that Trustees of the Ch8rlty shall hold office for an init181 term of two years and may be reappolnted for up to three further terms of three years each. A recruitment process Is In place and prospective Trustees make a written application whlch Is reviewed bythe Board of Trustees. The Chalr then Invltes appllcants for an informal discussion. Appllcants are then invited to attend a Board meetingto observe, at the end of whlch Trustees have an opportunity to talk with the applicant. The applicant is then invited to leave the meeting to allow 8 decision to be made. The Chair then informs the appllcant of the Board's decision. 7.3 Trustee Inductlon and Training Newtrustees meetwith the Chief Executivefor an inltlal Inductlon and then with the Ch81r. They recelve an induction pack about the role of a trustee including a copy of the Strategic Plan and relevant policies and procedures. Theyattend a board meetingto observe the proceedings. Furthertrainingand support are given Bs required. 7.4 Rlsk Management The Board of Trustees of Age UK Rotherham Ltd conducts an annual review confirmingthe major risks towhich the charity is exposed, as identified bythetrust8es and senior managers. Systems are in place to mitigate those risks by considering risks associated with the various income streams, expenditure plans and balance sheet Items. Risks across the Charity and risk mitigating actions being taken are regularly reviewed and reported to Board Subgroups at each meeting by members of the Senior Management Team and to the Board oftrustees by Board Subgroups at each meeting ofthe Board. Je UKRotherham Llmlted rthe Year Ended 31" March 2024 7.5 Government Structure The company is governed by a Board of Trustees whlch meets fourtimes a yearto oversee the business of the charity. to agree policies and to review its financial affairs. Business is also carried out between Board meetlngs by subgroups of the Board of Trustees, Human Resources. Services, Income Generation and Business and Finance Groups. Each of these groups has e Lead Trustee as chair and some have delegated powers from the B08rd of Trustees, forwhich theyare responsible as part of their agreed terms of reference. Each group has an action plan, agreed by the Board of Trustees, as part oy the implementation of the Strategic Plan. The subgroups meet 8t le8St quarterly to review progress and plan and deliver 8Ctivity against their plan. The subgroups provide assurance to the Board in their particular are8 of responsibility by reportlng formally at each Board meetlng. The Chief Executive is appointed bythe Board to m8n8gethe company. The Chief ExecLrtive and Senior M8n8gementTeam, togetherwfth Lead Trustees. develop the str8tegic direction of the org8nisation and make recommendations to the Board of Truste88 for agreement. Age UK Rotherham Ltd Is aw8re of It8 responslbllltyand accountabillty In respect ofthe money received from public, charitable, commerclal and private sources. The business 8nd Finance Group meets 8t least qU8rterlyto provide detailed scrutiny and overslght on financial reports and procedures. Trustees also ask forthe support of the auditors where necessary. Arrangement8 for Settlng the Pay of Key Manag8m8nt Personnel Key management salaries are 8et by using the Charity's job ev8luation scheme together with appropriate benchmarking to other similar charities in the area. The process is overseen by Trustees through the HR Group which h8s (lelegated powers as a Board subgroup. 8. Statement of Trustoes, Responglbllltleg The trustees are directors forthe purpose of company law. Company and charlty law requlre the trustees to prepare financial st8ternents for each financial year whlch give 8 true and fair view of the state of affairs of the company and of its incoming resources and application of resources during the period. In preparlng those flnanclal st8tements. the trustees are required to: seLect suitable accounting policies 8nd then apply them conslstently; observe the methods and principles in the Charity SORP; make judgements and estlmates that are reasonable and prudent: prepare the financial statements on the going concern basis unless it is inappropriat8 to presume that the companywill contlnue in business. The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any tlme the financial position of the company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They 8re also responsible for safeguarding the assets of the company and hence for taking reasonable Steps for the prevention and detection of fraud and other irregularities. RTr.th?.[b¥mLiLWitRt. ,artli¢ w o".3r Endvd 31" Mèrr.h ￿?4 Nn rtvt)nt8 hav¢>. orourr8d since tti*J lialancp èihs<4t dsi8, which affecl thfi L'OmFknny, excgpt as Tr18nti011gd ifi paru¥ 4 pi'p.vlously. and which We￿ to ttis overall Lieno,fit (>f the cumpariy. ropoi*. hgs l)&@ii prdy8r&d iii ac'Los¥dan¢e with thfy 4.>kEltem8nt o'l R8Gommpnded Pr3ctlce' Accounting and ljieporting l)y C.li&rilies (FRS 102) arid thg prov181on¥ of Part 15 ot tlie Companle8 Act 2006 rolating'to sinall compaiile8. Tho Contents of this rpporl wero approyftd hy the Board of Ti'iJ8teNs aiid it hr?p, baen signed on bel)Blf of tlie Board by ' L¢)-Clialr Katylna Claui'y Co