## Medserve Wales Trustees’ Report 2024– 25 The past year has been one of significant growth and achievement for Medserve Wales. Our responders have continued to provide critical pre-hospital emergency care across South Wales, while the organisation itself has expanded its membership, strengthened its governance, and enhanced its public profile. ## Service Delivery and Operations Medserve Wales responders attended 530 taskings across the past 12 months, delivering critical care during 105 shifts. Of these, 159 were solo taskings, demonstrating the independence and expertise of our volunteers. Clinical activity reflected our frontline role in emergency medicine, with 65% of call-outs relating to trauma cases. During the year, our responders also carried out 5 pre-hospital anaesthetics and 21 other invasive procedures, all delivered in challenging environments and often under intense time pressure. The charity now benefits from its largest-ever team of 30 volunteers, following a highly competitive recruitment event in October where 12 new members — including consultants, doctors in training, nurses, and paramedics — joined our ranks. These recruits have successfully completed rigorous training and are now on regular shifts, further extending our operational capacity. We are immensely proud that one of our responders, Dr Alex Wilson-Evans, secured a place on the national Pre-Hospital Emergency Medicine training programme. While this reduces his availability temporarily, the expertise he gains will ultimately benefit both Medserve and the communities we serve. ## Trustees and Governance This year we strengthened our trustee board by welcoming Scott Wilson Evans and Dr Peri Jones, who bring expertise in communications and legal matters respectively. Their addition ensures we have a broader base of professional skills guiding the charity. We also transitioned fully to our new structure as a Charitable Incorporated Organisation (CIO), providing improved governance and limiting trustee liability. This process required considerable administrative effort, and we thank our Chairman Ian Bowler for his hard work and Treasurer, Dr Matt Creed, for his diligence in managing accounts across both the old and new charity structures during the transition. ## Fundraising and Financial Health As always, sustaining funding remains a core challenge. Trustee Matt Church has once again led the way with fundraising efforts. The highlight was our annual Gala Dinner, held in May at the Principality Stadium, which combined celebration with significant fundraising success. Other initiatives, including treks, quizzes, and the upcoming Cardiff-to-Paris bike ride, continue to provide essential income. This year we also received invaluable support from partners. The South Wales Fire and Rescue Service, led by Assistant Chief Fire Officer Brian Thompson, repaired our DR01 response vehicle free of charge and arranged ongoing maintenance. Oil4Wales continued their generous fuel sponsorship, and BASICS/HELP provided funding for equipment, including blue light systems. Dr Creed’s Treasury Report provides full financial detail, and the Trustees accept his recommendations in full. We remain financially stable, with strong reserves, but recognise the need for ongoing fundraising to meet the increased costs of a larger volunteer team. ## Partnerships and Support The West Wales General Hospital pharmacy team have been instrumental in ensuring a reliable supply of essential medicines, stepping in when other sources were unavailable. We are also seeing unprecedented demand from health professionals — students, doctors, nurses, and paramedics — to observe our work and gain experience in pre-hospital care. While this creates additional demands, it is a testament to Medserve’s reputation and the inspiration our responders provide. ## Communications and Branding ## Developing the Medserve Brand To support the development of the Medserve brand, increase awareness of the charity, and drive public donations, a Trustee with Communications, Marketing and PR experience was recruited to the board. A senior Communications Leader within NHS Wales, this individual will lead the charity’s new Brand and PR Strategy. The strategy will put volunteers and patient experiences at the centre of storytelling, increase both public and professional awareness of the charity’s impact in South Wales, and enhance content across all communications channels, including social media, the website, and local press. ## Building Resilience through PR To deliver this strategy operationally, Medserve has also recruited its first PR Officer. This role is focused on content creation, managing social media channels, and ensuring the website remains up to date, further strengthening the charity’s communications capacity. ## Website Refresh and GDPR Update A much-needed website refresh is underway, with a new design expected to go live in Q3. The update aims to improve public trust and credibility, while a new privacy policy will ensure GDPR compliance. ## Thanks and Acknowledgements The Trustees would like to place on record their heartfelt thanks to all our volunteers for their unwavering professionalism and commitment. We also thank the families who support them behind the scenes, our partner organisations for their collaboration, and the public for their ongoing generosity. It was particularly nice to see Chris Williams receive credit for all his hard work and commitment at our Gala Dinner. Medserve Wales has entered a period of growth, opportunity, and challenge. The charity is stronger than ever, and the Trustees remain committed to supporting our responders, strengthening our governance, and ensuring that Medserve Wales continues to save lives across South Wales. John Solosy On behalf of the Trustees, Medserve Wales CHARITY COMMISSION FOR ENGLAND AND WALES Medserve 1039032 Receipts and payments accounts CC16a For the period from 01-Apr-24 31￿ar-25 Section A Receipts and payments UnrestriGt¢d funds Restrlcted funds End¢)wmonl funds Total lunds Last year to tho no8r•st to th• nearest£ to the nvarest£ to tho naar8st£ to tho nèar•st £ A1 Recelpts Dona￿onS Grant Funding Other 6A27 11A78 3.306 013 17,905 3.386 35.013 22,616 1QOI)O 11. Sub total(Gross income forAR) 6A27 49.857 56,2 50,599 A2 Asset and Investment sales. (see table). Sub total 49,8 A3 Payments Vehide CDsts Medi¢al Con$umab18S Medleines 12fj.6691 11,3961 17901 14101 {5.8461 11.9181 126,669) 11,396) 90) (8901 (8,2121 128A301 12.1451 1924) 12.03SI 15,2131 119.4161 17.3201 Mi8C81L4n6ous Costs {4801 13,3661 126,5121 ResponderCost8 Other Sub total 137,0291 {30.3581 167,38 137.053) A4 Asset and investrnent purchasés, (sèe tablo) Sub total 137,029} (30.3581 167,3871 {37.053) Net of recelpts/(payments) A5 Transfers between funds A6 Cash funds last yéar end Cash funds this year ond 130.6021 20.540 31.759 21.697 19,499 {20.5401 4,945 3.904 {11,1031 13, 36,704 25.601 23.159 36,70 OLWHARrrY.10￿3?￿￿ MEDSERVE cashb￿)k 202¢25. SAC. 2025 12 04JJsx 1211212025 10..30 Section B Statement of assets and liabilities at the end of the period Unrestri¢ted funds to n•arest£ Restricted funds Endowment funds lo rt•arnst £ Categories Details to naarost £ B1 Cash funds CurrantAIC 5,601 Current AIC- R&s8￿5 Fund 16,096 3.904 Total cash funds 21.697 3.904 lagr88 b8lanc88 ¥riJti r9￿1Pts and pÈyments acwuritlsll UnrestriGted funds to neare5t£ Restricted funds to neatsst £ Endowment funds to nearest £ Details B2 Other monetary assets Fund to which a8Set belon Details Cost {optlonal) Curront valu& ion81 B3 Investment assets Fund to whlch 8SSOt bo10 Currant valuè ion8 Details cost {oPtlonal) B4 Assets retained for the charlty's own use Fund to which liabill rolate Arnount due onal When du• tlonal Details B5 Llabllltles Signed by one or Iwo trustees on b8half of all th8 trusta8s Signature Print Name Date of roval ZS OLD-CHAR TrY-1039032i0NTD MEDSERVE Cashbth)k 202445. S4C-2025 12 04.ylsx 1311212(r25 10."30 ## **Independent examiner’s report to the trustees of Medical Emergency Doctor Service (Wales) Charity No.: 1039032** Emergency Doctor Service (Wales) (the “Trust”) for the year ended March 31[st] , 2025. (‘the Act’). 145(5)(b) of the Act. ## **Independent examiner’s statement** believe that in any material respect: ## 2. the accounts do not accord with those records. enable a proper understanding of the accounts to be reached. Signed: Stuart Cox, ACA 190 Cathedral Road, Cardiff, CF11 9JE December 13[th] , 2025