REGISTERED COMPANY NUMBER.. 02715290 (England and Wales) REGISTERED CHARITY NUMBER: 1037480 CITIZENS ADVICE SOUTh GLOUCESTERSHIRE REPORT OF THE TRUSTEES AND AUDITED FINANCIAL STATEMENTS FOR THEYEAR ENDED 31 MARCH 2024 Haines Watts Chartered Accountanls & Statutory Auditors Old Station House Station Approach Swindon Willshire SN13DU
crrizENS ADVICE SOUTH GLOUCESTERSHIRE CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Page Report of the Trustees Report of the Independent Auditors 8 to 10 Statement of Financial Adlvitles 11 Statement of Financial Position 12 Statement of Cash Flows 13 Notes to the Statement of Cash Flows 14 Notes to the Financial Statements 15 to 23 Detalled Statement of Financial Activltles 24 to 25
C1ZENs ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 The trustees who are also directors of the charity for the purposes of the Companies Act 2006. present their report with the financial statements of the charilyfor the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities.. Statement of Recomrnended Practice applicable to charities preparing their accounls in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019). OBJECTIVES AND ACTIVITIES Objectives and activities The Charity was established for the promotion of any charilable purpose for the benefit of the communily in South Gloucestershire and surrounding areas by the advancement of education. the protection of heallh and the relief of poverty. slckness and distress. More specifically. as a Cilizens Advice it provides free, indepeTrJent. confidential and Impartlal advlce to Ihe South Gloucestershire community on their rights and responsibilities. rt values diversity, promotes equality and challenges disGrimination. The key aims of Citizens Advice are To provide the advice our people need for the problems they face To improve the polictes and praCtIS that affect Jr people's lives Our core advice services are delivered from our offices at Yate. The following organisations also commissloned outreach advice sessions:. Bradley Stoke Town Council - a weekly session Emersons Green Town Council - a weekly session Stoke Gifford Parish Council - a fortnighlly session Serco Group plc (HMP Ashfield) - a weekly session Thornbury Town Council - a weekly se&8ion Yate Town Council - a weekly session servIs are provided through face-to-face consultations. our telephone advice line and outreach sessions. The Trustees have paid due regard to the Charty Commission's guidance on public benefit in decidlng the activities undertaken by the service during the year. The Trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements. Volunteers play an extremely important part in the deltvery of all our advice services. The servlce has approximately 25 volunteer5 at any one time, the majority of whom are trained advisers or traitlee advisers. Most volunteers spend at least 8 hours per week in our offiGe5 - altogether the equivalent of an additional 5.5 full time members of staff. Details of the Charitls achievements during the year are set out in the Chlef Executive Officer's Raport on page 3. Page 1
ctTIZENS ADVICE soirrH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document Incorporation Citizens Advice South GIoLsterShlre is a registered charity and incorporated as a company limited by guarantee. It has been registered as an independent charity since 13 May 1994, and incorporated as a company limlted by guarantee on 15 May 1992. It Is govemed by ils Mernorandum and Artlcles of Assoclation. Al 31 March 2024 the company had 7 members of which 5 are the present members of the Trustee Board. The maximum liatsility of each member ts limited to one pound. Governance The Board is responsible for ensuring that the service complies with the Citizens Advi Membership Scheme. charity 18glslation and company law. 11 sets the long run strategy for the service in South Gloucestershire consistent with its overall aims, and delegales the day-to-day management to the Chief Executive Officer who accounts to the Board for the service's performance. The Trustees The following were trustees of Ihe charity on the date of approval of thls reporL' Date Appointed 1 May2019 30 January 2019 (resigned 22 May 24) 1 August 2018 30 January 2019 (resigned 4 April 24) 8 December 2022 8 February 2023 7th February 2024 141h May 2024 Robert Cole Philip Jordan George Leach Patricia Anne O'Driscdl John-Paul Corry Michael Haskell Deborah Webb Shaun Murphy The Trustees are D1CtOrS of the Company. The main procedure for the appointment of Trustees Is desutbed in the Articles of Association. as is the procedure for the eleclion of the Chair. The Trustees have an agreed procedure for c(Foptions to the Board. Training and support for the Trustees Is primarily provided by Citizens Advice. Newly appoinled and co-opted Trustee5 are provided with a comprehensive induction to Citizens Advice South Gloucestershire through visits to our offices and appropriate training courses as well as written material summarlsing their duties as charity trustees and company directors. Related parties Cilizens Advlce South Gloucestershlre qualifies as a member of Citizens Advice, the operating name of Ihe National Association of Citizens Advice, which provides a stringent regulatory framework for the highest standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently detemiined by the Trustee Board of Citizens Advlce South Gloucestershire in order to fulfil its charitable objecls and comply with the national membership requirements. The charity co-operates and liaises with a number of other advice services. local charities and local authorities. including Soulh Gloucestershire Council. on beh21f of clients. It is the lead partner in Advi South Gloucestershire, together with North Bristol Advice Centre and Age UK Soulh Gloucestershire, Talking Money and Bristol Law Centre. This is the umbrella organtsation for advice providers contracted by South Gloucestershire Council to provide debt and benefrts advice for its residents. We continue to offer telephone advice for clients uslng the CitA Single Queue Advicdine. This is where CitA have been looking at how to meet more demand across the service, and in particular on the phones. The aim is to provide a high-quality service that is available to people when they need it and be accessible to everyone. All calls are routed based on where an advisor is available to take a call rather than the client's locations. Modelling has shown this could help us meet more demarKI. We also have other specFfic project funding for a to providing high qualily advice via the phone and webchat and thls is also asslsted by volunteers. Page 2
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Major risks The Trustees recognise that any major risks to which the charty is exposed need to be reviewed and systems put in place to mlligate those risk5. To that end, the Ctbzens Advice South Gloucestershire Is continually monitoring and managlng its risk, reviewing the corporate risk register and ensuring action plans are in place to miligate its key risks. Statement of Intemal Control In accordance with good Infomiation Assurance praclice. the Trustees review the seNice's Information Risk policy at least annually. This was last done on 191h September 2023. The Trustees are pleased to say that. to the best of their knowledge and belief, there were no incidences of non-compliance in Ihe year 2023124. We reviewed the detail of the policy and decided that it was sufficiently effective and met the Trustees, requirements to maintain the highest levels of infomation assuranc£ appropriate to the identified risks. Sources of funding There 15 no charge for services provided by the charily to the client, and as a charity the ongoing provision of the service to the community depends wholly therefore upon grants and don4tions from the Gommunity. To a large extent these funds are channelled to the charity via local Town and Parish Councils and by the South Gloucestershire Council itself on the basis that the charily provides a crit1 socio l e¢onomiG benefit to the longer term well-being of local communities and that rts presence in South Gloucestershire is appreciate(I by the cornmunity as a whole as value for money. The Directors and Trustees extend their gratitude to South Gloucestershi Council which has continued to support many of the core activilies of the charity, in particular the provision of debt and benefit advlce to people living in the Council's priority neighbourhoods. We arevery appreciative ofthe donations, both large and small, of the Town and Parish Councils,, their donations are noted in full in the following pages. We must also thank Br8dley Stoke Town Council. Emersons Green Town Council. Stoke Gifford Parish Council, Thornbury Town Council and Yate Town Council for the opportunity to provide a dedicated advice service to their residents. Bristol Water and Wessex Water have. for a number of years, given additional resources allowing us to provide exlra money advice services for people with water debts, among others. Their investment has supported real and lasting change for many families, We have also had funding from Citizens Advice National enabling us to give Energy Best Deals to clients. Comparlng energy tariffs and maximlslng their income by assisting with checks for benefit entitlement and also assisting in completing disability forms. On top of this funding we have also been funded lo provide the Untversal Support: Help to Claim ProjeGt enabling us to employ 3 FTE advisors to assist clients in making a universal credit claim on-line and give support and assistance up to their first correct panen1. The charity did not have any borrowings from either providers of funding or other sources at the balance sheet date, The Trustees recognise the skills, knowledge and experience of the volunteers and staff who are making such a difference to lives in South Gloucestershire. They are well led by our Chief Executive Office. Chantal Watts, who was promoted to this role this year in recognition of her particular skills and experience. We thank them for 811 their hard work achievements. CHIEF EXECUTIVE OFFICERS'S OPERATING AND FINANCIAL REVIEW Advice Services The pandemic seems a long time ago, but yet we are still dealing with the aflermath of the financial complications. Many are still facing a cost of living crisis and although there ha5 been a decrease in fuel, food and petrol prices, we are still finding thal many households are in a crisis situation, many of which are dual income households. Page 3
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 With the additional funding from SGC with their additional cost of living support, we have been able to increase the capacity to see clients finding hardship and increase our training for new advisors to come on board. We have worked closely with our local town arKI parish councli and have opened outreaches in Emersons Green and Lyde Green. with Staple Hli I being launched on 51h July. We have On agaln exceeded targets and continue lo see an Increase of 20% of clients compared to lasl year's stats. Our HTC project has increased by 50 /0 and we now have 4 FTE working on this projeGt. They are now de81ing with the managed migration in force from legacy benefits over to Unlversal Credit in the area. We continue to work with Ioc81 advice partners in building a strong relationship with Soulh Gloucestershire Council and we are lead for the South Glos Welfare and Debt Advi Services. Advlce trends Demand for advi Continues to increase. year on year. In 2023124 we helped 7,264 people cornpared to 5.933 last year with nearly 26,000 issues. We had £9,676,318 in financial outcomes and £644,029 of debts written off comparetj with £168,932 last year. The biggest area of advice remalns Wetfare Benefits, the top two issues being Universal Credit (10,420 Issues) and Personal Independent Payments {1,726 issues). The top areas of debt is now Gounco tax arrears {440) and then Debt Relief Orders (355). Other actlvities The Servi offers excellent value for money, adding to the area's social capital through our investment In our volunteers and helping to build the resilience of the local community. Our working relatiDnshlp wilh South GIOU$ter$hIre Council and our other local partners is excellent, and I look forward to continulng to build on this in what could be a trying year. Factors Affecting the Achlevement of Objectives There are no slgntficant factors affecting the achievement of the Charity's objectives other than funding conslraints, which, together with a growing pressure on Space, Ilmit our ability to employ and deploy sufficient staff and train sufficient numbers of volunteers in order to meet the advice needs of the area's residents. We are hoping to secure the purthase of new premlses later this year. which will enable us to grow, taking on new projects and staff and the training of new volunteers. Chantal Watts Chief Executive Officer Page 4
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Financial Review The financial results of the charity for the year ended 31 March 2024 are set out on pages 11 and 12 together with the supporting notes thereafter. Unrestricted income of £461.732 includes the Sum of £180.956 received and subsequently passed on for vn)rk carried out by partners within the SGC conlract. Total income recelved from restrtcted sources was £366.037. The Slatemenl of Financial Activities shows a net increase of £9,978 for the year. In tot81. net movement In resources for the year amounted to an increase of'£9.978 in the Charity's reserves to £336,095 of which £282,662 was unrestricted {2023 £53,433). Our policy is to hold financial reswves equivalent to in the region of 3 nomial operating expenditure. At 31 st March 2024 this is a reserve of £200.000. As at 31 st March 2024 the Charity has unrestricted free reserves of £272,097 which is in excess of the desired level. Remuneration The remuneration of salaried staff ts based on pay scales which are extensively used in the voluntary and community 5eclor. The scales late to detailed job descripttons for each employee and take into arxount the size of the business and level of responsibility within it. Objectives are set periodically and all employees are entitled to an annual review. Future Plans Over the course of the last year. Y have been in th8 process of purchasing our own prerni5es which is being funded partly from our reserves and partly by way of a mortgage. We anticipate completion of the purchase will take place during Q21Q3 of 2024125. In the medium term, there is no Ghange in the strategy being followed bythe charty., we understand our offering and our syslems of delivery in term5 of location of outlets and comrnunication methods. For the longer run, we shall be putting more emphasis on income generation and the devdopment of partnerships. Page 5
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 02715290 (England and Wales) Reglstered Charlty number 1037480 Reglstered offlce Kennedy Way Yate South Gloucestershire BS37 4DQ Trustees Mr G Leach MrRHCole Mr P Jordan (resigned 22 May 2024) Ms P A O'Driscoll (resigned 4 April 2024) Mr E A Ozer (resigned 13.11.23) Mr C Puxley (resigned 23.6.23) Mr J Corry Mr M J Haskell Deborah Webb Shaun Murphy Company Secretary Mrs A D Wood Auditors Haines Watts Chartered Accounlants & Statutory Auditors Old Station House station Approach Swindon Willshire SN1 3DU Page 6
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 STATEMENT OF TRUSTEES. RESPONSIBILITIES The trustees (who are also the directors of Citizens Advice South Gloucestershire for the purposes of company law) are responsible for preparing Ihe Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireiand.. Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the stste of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure. of the charitable company for that period. In preparing those financial statements. the trustees are required to select suitable accounting policies and then apply them consistently observe the methods and principles in the Charity SORP.. make judgements and estimates that are reasonable and prudent: prepare the financial statements on the going concern basis unless it is inappropriate to presume that th8 charitable company will continue in busine5S. The trustees are responslble for keeping proper accounting records which disclose with reasonable accura at any time Ihe financial position of the charitable company and to enable thern to ensure that the financial statements Comply with the Companies Acl 2006. They are also responsible for safeguarding the assets of the charitable company and hen for taking reasonable steps for the prevenlion and detection of fraud and other irregularities. In so far as the trustees are aware: there is no relevant audit infomiation of whrch the charltable company's auditors are unaware; and the trustees have taken all steps that they ought to have taken to rnake themselves aware of any relevant audit infomiation and to establish that the auditors are aware of that information. AUDITORS The auditors, Haines Watts. will be proposed for re-appointment at the forthcoming Annual General Meeting. Report of the trustees, incorpor3ting a strateglc reporL approved by order of the board of trustees. as the company directors. on ..t.3..A.L .v.&Q...ALS..Z*.... and slgned on the board's behalf by: stee Page 7
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CITIZENS ADVICE SOUTH GLOUCESTERSHIRE Oplnlon We have audited the financial statements of Citizens Advice South Gloucestershire (the 'charilable companl) for the year ended 31 March 2024 which comprise the Statement of Financial Acttvities. the Statement of Financial Position, the Statement of Cash Flows and notes to the financial statements, including a summary of signrficant accounting policies. The financial reporting framework thal has been applied in their preparation is applicable law and United Klngdom Accounting Standards (United Kingdom Generally Accepted Accounling Practice), including Financial Reporting Standard 102 'The Financial Repjrting Standard applicable in the UK and Republic of Ireland.. In our opinion the financial 5tatements'. give a true and fair view of the state of the charitable companys affairs as at 31 March 2024 and of Ils incoming resources and application of resources. including its income and expenditure. for the year then have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland.; and have been prepared in accordance with the requir8ments of the Companies Act 2006. Basis for opin50n We conducted our audit in accordance wilh International Standards on Auditing (UK) (ISAS {UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors, responsibilities for the audit of the financial slalemenis section of our report. We are independent of the charitable company in accordance with the ethlcal requirements that are relevant to our audit of the financial statements in Ihe UK, including the FRC'S Ethical Standard, and we have fijlfilled our other ethical responsibilities in accordance wilh these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relatlng to golng concem In auditing the financial statements, we have concluded that the trustees, use of the golng conrn basis of accounting in the preparatlon of the financial statemenis is appropriate. Based on the work we have perfomied. we have not Fdentified any material urerta1ntieS relating to events or conditions that, individually or collectivdy. may cast significant doubt on the charilable company's 8bilily to continue as a going concem for a period of at least twelve months from when the financial statements are authorised for issu8. Our respon5ibllities and the responsibilities of the trustees wtth respect to going con¢em are described in the relevant sections of this report. Other informatlon The trustees are responsible for the other information. The other information comprises the infomation included in the Annual Report. other than the financial statements and our Report of the Independent Audltors thereon. Our opinion on the financial staternents does not cover the other informalion and, except to the extent otherwise explicitly stated in our report, we do not express any form of assuran conclusion thereon. In connection with our audit of Ihe financial siatements. our responsibility is to read the other informatlon and, in doing so, consider whelher the other infornialion is materially inconsislent with the financial statements or our knoedge obtained in the audit or otherwise appears to be materially misstated. If we identify such materlal inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed. we conclude that there is a material misstalement of this other information, V are required to report that fact. We have nothing to report in this regard. Opinions on oth8r matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with Ihe financial statements; and the Report of the Trustees has been prepared in accordance with applicable legal requlrements.
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CITIZENS ADVICE SOUTH GLOUCESTERSHIRE Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of Ihe audil, we have not Identified material misstatements in the Report of the Trustees. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or the financial statemenls are not in agreement with the accounting records and returns." or certain dlsclosures of trustees, remuneration specified by law are not made. or we have not received all the infomiation and explanations we require for our audit. Responslblllties of trustees As explained more fully in the Slatement of Twstees, Responsibilitlés, the trustees (who are also the dlrectors of the charitsble company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. and for such internal control as the trustees determine is necessary lo enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the flnancial statements, the trustees are responsible for assessing the charitable companYs ability to continue as a going concern. discloslng, as applicable. matters related to going concem and using the going concern basis of a¢vtIng unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative EKJt to do so. Page 9
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CITIZENS ADVICE SOUTH GLOUCESTERSHIRE Our responsibilities for the audit of the financial statemènts Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misslatement. whether due to fraud or error. and to issue a Report of the Independent Auditors that Includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misslatemenls can arise from fraud or error and are considered material rf, Individually or in the aggregate, they could reasonably be expected to influence the economic deeAsions of users taken on the ba51s of these financlal statements. The exlent to which our procedures are capable of detecting irregularities. including fraud is detailed below- We obtain8d an understanding of the legal and regulatory framework applicable to both the charity itself and the environment in which it operates. We identified 8reas of laws and regulations that could reasonably be expected to have a material effect on the financial statements from our sector experience and through discussion wilh the directors and other managefflent. The most significanl were Idenlrfted as the Companles Act 2006, UK GAAP (FRS102), Charities Act 2011 and relevant tax legislation. We considered the extent of Complian wilh those laws and regulations as part of our procedures on the related financial statements. Our audit procedures included: - making enquires of trustees and management as to where they conslder there to be a susceptlbllSty to fraud and whether they have any knowledge or suspicion of fraud; oblaining an understanding of the intema ntrOl$ established to mitigate risks related to fraud or non- compliance with18ws and regulalions: assesslng the risk of managemenl override induding identifylng arKI testing joumal entries,. - challenging the assumptlons and judgements rnade by managemenl in its signfficant accounting estimates. Despite the audit being planned and conducted in accordance wlth ISAS {UK) there remains an unavoidable risk that material misstatements in the financial statements may not be detected owing to inherent limltations of the audit. and that by their very nature. any such instances of fraud or irregularity likely involve colluslon, forgery, intentional misrepresentations. or the oveIde of internal controls. A furlher description of our responsibilities for the audit of the financia statements is located on the Financial Reporting Council's website at www.frc.org.uklauditorsresponsibilities. This description forms part of our Report of the Independent Auditors. Use of our report This report is made solely to the charitable companvs members, as a body, in accordance with Chapter 3 of Parl 16 of the Companies Act 2006. Our audit work has been undertaken so that we might slate to the charilable ¢ompanVs members those matter5 we are required to state to them in an auditors, report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility lo anyone other than the charitable company and the charitable companls members as a body, for our audit work. for this report, or for the opinions we have formed. Se ALA SUSAN PLUMB (Senior Statutory Auditor) for and on behalf of Haines Watts Chartered Accountants & Statutory Auditors Old Station House Station Approach Swindon Wlllshire SN13DU Page 10
CITIZENS ADVICE soirrH GLOUCESTERSHIRE STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 2024 Total funds 2023 Total funds UnstriCted Restricted funds funds Notes INCOME AND ENDOWMENTS FROM Donations and legacies 459.776 366,037 825,813 497,855 Investment income 1.956 1.956 910 Total 461.732 366.037 827,769 498,765 EXPENDITURE ON Raising funds 2,162 2,162 Charitable actlvlties Provisjon of advice 443,459 372.170 815,629 576,992 Total 445,621 372,170 817 791 576,992 NET INCOMEI{EXPENDITURE) Transfers between funds 16,111 43421) (6,133) 43,421 9,978 {78,227) 14 Net movement in funds {27.310) 37,288 9,978 (78,227) RECONCILIATION OF FUNDS Tot21 funds brought forward 309.972 16.145 326.117 404.344 TOTAL FUNDS CARRIED FORWARD 282,662 53,433 336,095 326,117 The notes fOn part of these financial statements Page11
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE STATEMENT OF FINANCIAL POSITION 31 MARCH 2024 2024 Total funds 2023 Toial funds Unrestricted Restricted funds funds Notes FIXED ASSErs Tangible assets 11 10.565 10,565 3,276 CURRENT ASSETS Debtors Cash at bank and in hand 12 28.926 298.282 28,926 351,715 10,393 364,341 53,433 327,208 53,433 380.641 374,734 CREDITORS Amounts falling due within one year 13 (55.111) (55,111) {51.893) NET CURRENT ASSETS 272 097 53,433 325.530 . 322,841 TOTAL ASSETS LESS CURRENT LIABILITIES 282,662 53,433 336.095 328,117 NET ASSETS 282.662 $3,433 336.095 326,117 FUNDS Unrestricted lunds Rastricted funds 14 282,662 53.433 309,972 16.145 TOTAL FUNDS 336 095 326,117 The fin nclal statements were approved by the Board of Trustees and authorised for issue on .1¥5.L....Zo.2k and were signed on its behalf by. or Trustee The notes fom part of these financial statements Page 12
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE sTATEmEr OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Notes Cash flows from operating actlvities C8sh generated from operations 54.513) Net Cash used in operating activities 3.688) 64,5131 Cash flows from investing activltles PurGha5e of tangible fixed assets Interest received (10,896) 1,956 (2.087) 910 Net cash used in investing activities Change In Cash and cash equivalents In the reporting period Cash and cash equlvalents at the beginning of thè reporting period (12,626) {55,690) 364,341 420.031 Cash and cash equivalents at tho end of the reporting period 351.715 364,341 The notes form part of these financial stalements Page 13
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 RECONCILIATION OF NET INCOMEI{EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES 2024 2023 Net incomel(expenditure) for the reporting period (as per the Statement of Financlal Activities) Adjustments for: Depreciation charge5 Interest received {Increaseydecrease in debtors Increase in creditors 9.978 (78,227) 3.607 (1,956) (18,533) 2.610 (910) 939 21.075 Net cash used In operations 54,513) ANALYSIS OF CHANGES IN NET FUNDS At 114123 Cash flow At 3113124 Net cash Cash at bank and in hand 364.341 351,715 364.341 12,626 351,715 Total 364.341 12,626 351.715 The notes forrn part of these financlal statements Page 14
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES Basis of preparing the financial statements The financial statements of the charitable company, whlch is a public benefrt entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practi applicable to charilies preparing their accounls in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) (effective 1 January 2019),. Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland. and the Companies Act 2006. The financial statements have been prepared under the historical c05t convention. The financial stalements are prepared In sterling, which is the functional currency of the entity and is rounded to the nearest £. Going concern The South Gloucestershire Council Contract re-commissioned for a further 5 year in April 2022 and the Citizens Advice (Help to Claim) through to March 2026. A number of other projects are also funded through to March 2026. We do have an active contingency plan for the Ios5 of these major funding sources which demonstrates a managed risk approach to goiro concern. Accordingly, the financial statements have been prepared on a going concern basis. Income All income is recognised in the Statement of Financial Activities once Ihe charity has entillemenl to the funds, it is probable that the income will be received and the amount can be measured reliably. Expenditure Llabilities are recognÈsed as expenditure as soon as there Is a legal or constructive obligation committing the charity to that expenditure, tt Is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be rneasured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent wilh the use of resources. Tanglble fixed assets Depreciation is provided at Ihe following annual rates in order to write off each asset over its estimated useful Itfe. Plant and machinery 33% on cost Taxatlon The charily is exempt from corporation tax on its charitable actNities. Fund accounting Unrestricted funds can be used in accordance with the tharitable objectives al the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charlty, Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is induded in the notes to the financial statements. Hire purchase and leasing commltments Rentals paid under operating leases are charged to Slatement of Financial Activities on a straight line basis over the period of the lease. Page 15 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS- contlnued FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES - continued Pension costs and other post-retirement benefits The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable companls perlon scheme are charged lo Ihe Statement of Financial Acllvitles in the period to which they relate. Oabtors Trade and other debtors are recognised at the settlement amounl due. Prepayments are valued at the amounl prepaid. Creditors Creditors are recognised where Ihe Charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third. party and the amount due lo setlle Ihe obligation can be measured or estimated reliably. Creditors are regnised at their settlement amount. DONATIONS AND LEGACIES 2024 2023 General donations Town & Parish donations Grants 18,222 10,425 797,166 868 4,250 492.737 825.813 497,855 Included above is £366,037 restricted income (2023: £195,241). Grants recelved. included in the above. are as follows: 2024 2023 Grant from South Gloucestershire Council Grant from St Monica's Trust Grant from Bradley Stoke Town Council Grant from Yate Town Council Grant From Quartet Foundation Grant from Citizens Advice Thornbury Town Council Grant from Stoke Gifford Parish Council Grant from Wessex Water Servi5 Ltd Grant from Emersons Green Town Council Grant from Serco Group plc Grant from Citizens Advice (Help to Claim) Grant from Bristol Water Grant from Cilizen Advice (other) North Bristol Foodbank Gloucestershire Society Award for dient Grant from Quartet Community Fund (J&M Britton Charitable Trust) Grant from CiL4- One off payment to support core $1S Grant from Bristol Wessex Billing Services Grant from National Grid Ingeus Pelican National Lottery Communily Fund 350,408 14,937 15,834 16,384 5,000 48,834 15,284 8,080 4.500 14.835 15.476 191.484 3,528 193,806 14,937 15,524 11,535 13,960 5,900 7,770 14.880 136.817 1,176 11,812 27.370 770 10,000 15,000 3.960 7.520 28.902 10,000 14,296 4,500 35.884 797.166 492.737 Page 16 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS - continued FOR THEYEAR ENDED 31 MARCH 2024 INVESTMENT INCOME 2024 2023 Deposit account Interest 1,956 910 RAISING FUNDS Raising donations and legacies 2024 2023 Fundraising costs 2.162 CHARITABLE ACTivrriES COSTS Total Funds 2024 Total Funds 2023 Unrestricted Funds Restricted Funds Provision of advi Support costs 411.133 32.326 783,303 32,326 561,984 15,008 372.170 443,459 372,170 815,629 576,992 SUPPORT COSTS Governance Costs Management Totals Support costs 10,389 21,937 32.326 NEf INCOMEI{EXPENDITURE) Net incomel(expendEture) is stated after chargingl(creditirvJ): 2024 2023 Depreciation - owned assets 3,607 2.610 AUDITORS. REMUNERATION 2024 2023 Fees payable to the charitVs auditors for the audit of the chariws financial statements 3,840 4,065 Page 17 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2024 TRUSTEES, REMUNERATION AND BENEFrrs There were no trustees, remuneration or other benefrts for the year ended 31 March 2024 nor for the year ended 31 March 2023. Trustees. expenses No trustees received any reimbursed expenses for the year ended 31 March 2024. (One trustee received travel costs of £55 in 2023) 10. STAFF COSTS 2024 2023 Wages and salaries Soclal security cosls Other pension costs 514,577 41,176 28.982 356,137 29,681 19.035 584.735 404,853 In addition, the Charity utilised the services of up to 25 volunteer slaff each providing 10 hours per week on average. The average monthly number of employees during the year was as follov45: 2024 2023 Administrative staff Advice staff Project staff 13 14 No employees received emoluments In excess of £60.000. Key management personnel include all persons that have authority and responsibility for planning, directing and controlling Ihe activilies of the charity. The total compensalion pad lo key management personnet for services provided to the charity was £56,816 (2023: £54,770). Page 18 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS _ continued FOR THE YEAR ENDED 31 MARCH 2024 41. TANGIBLE FIXED ASSETS Plant and machinery COST Al 1 April 2023 Additions Distjosals 20,884 10,896 10,224) At 31 March 2024 21.536 DEPRECIATION At 1 April 2023 Charge for year Eliminated on disposal 17,588 3,607 10,224) At 31 March 2024 10,971 NET BOOK VALUE At 31 March 2024 10,565 Al 31 March 2023 3,276 12. DEBTORS: AMOUNTS FALLING DUE wrrHIN ONE YEAR 2024 2023 Prepayments and accrued Income 28.926 10,393 13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 SockRI securfly and other taxes AGcruals and deferred income 11.325 43.786 9,265 42,628 55,111 51,893 Included above is £15.200 of deferred income {2023: £32,978). This income has been received but relates to activity to be urKlertaken in the next financial year. Page 19 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS - Continued FOR THE YEAR ENDED 31 MARCH 2024 14. MOVEMENT IN FUNDS Net movement in funds Transfers between funds Al 3113124 At 114123 Unrestricted funds General fund 309.972 16,111 {43.421) 282.662 Restricted funds Universal Credit- Help to Claim EAP North Bristol Foodbank WARM Yate Town Council Remote Service Delivery Ingeus Property Appeal {19.554) 9,320 (16.398) 6,136 6,076 2.871 (7,469) 12.885 19,554 9,320 16,398 14,105 . 2,040 20.241 8,116 2.871 7,469 16.145 43,421 53,433 TOTAL FUNDS 326,117 9,978 336,095 Net movement in funds. induded in the above are as follows: Incoming resources Resources expended Movement in funds Unrestr(cted funds General fund 461,732 (445.621) 16,111 Restricted funds Universal Credrt- Help to Claim EAP North Bristol Foodbank WARM Yate Town Counc51 Remote Service Delivery Ingeus Property Appeal 191,857 17.709 30,272 51,805 15,384 31,125 15,000 12,885 (211,411) (8,389) (46,670) (45,669) (9,308) (28.254) (22.469) (19.554) 9.320 (16.398) 6,136 6,076 2,871 (7,469> 12.885 366.037 372170 6.133 TOTAL FUNDS 827.769 817.791) Page 20 conbnued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 14. MOVEMENT IN FUNDS - continued Comparatives for movement in funds Transfers belween funds movement in funds At 3113123 At 114122 Unrestrlcted funds General fund 396,774 (39.223) (47.579) 309,972 Restricted funds Universal Credit - Help to Claim EAP North Bristol Foodbank WARM Yate Town Council (28,948) (7,706) (18.495) 14,105. 2.040 28,948 136 18,495 7.570 14,105 2.040 7,570 39,004) 47,579 16.145 TOTAL FUNDS 78.227) 326.117 Cornparative net movement in funds, induded in the above are as fdlows: Incoming resources Resources expended Movement in funds Unrestricted funds General fund 303.524 (342.747) (39,223) Restricted funds Universal Credit- Help to Claim EAP North Bristol Foodbank WARM Yate Town Council 136,817 11,812 28.140 14.937 3,535 (165,765) (19,518) (46,635) (832) 1,495) {28.948) (7.706) (18,495) 14,105 2,040 195,241 234,245 TOTAL FUNDS 498,765 576.992) Restricted Funds Help to Claim - Our Help to Claim service supports clienis in the early stages of their Universal Credit ciairn. from the application, through to their first paymenL We can help with things like how to gather evidence for their application or how to prepare for Iheir work coach appointment. EAP- to provide one-to-one advice to clients In fuel poverty, or in a fuel poverty risk group Page 21 continued..
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 14. MOVEMENT IN FUNDS- continued North Bristol Foodbank- to provide direct advice to assist foodbank clients and their families with benefit queries and other 8reas of general advice and provide a direct referral process wilhin CASG lo more specialist areas of advice such as debt, energy issues and disability benefit appeals within the foodbank outlets. WARM - This is a newly commissioned project working across the primary care networks in South Gloucestershire to support people with low to moderate menta health needs which are made more challenging by practical issues such as financial, benefits. employment, housing and relationship breakdown. Yate Town COU11 - to provide two weekly drop in sessions at our Yate Office. CItA - Remote Service Delrvery - Funding to enable the additional remote delivery of advice to more clients via telephoe. webchat and email Ingeus- A money and debt service to support people on probation across Avon and Somerset. Property Appeal- A fundraising appeal launched to assist in the refurblshment of our new premises 15. EMPLOYEE BENEF OBLIGATIONS The amount recognised in income or expendllure as an expense in relation to defined contribution plans was £19,035 (2023.. £15,515). 16. RELATED PARTY DISCLOSURES There were no related party transactions for year ended 31 March 2024 or 31 March 2023. 17. TOWN AND PARISH DONATIONS AND GRANTS 2024 2023 Dodington Parish Council Emersons Green Town Council Hawkesbury Parish Council Pucklechurch Parish Council Rockhampton Parish Council Falfield Parish Council Almondsbury Parish Councn Siston Parish Council Winterbourne Parish Council Wickwar Parish Council Pilning & Severn Beach Parish Council Hanham Parish Council Bitton Parish Council Rangeworthy Parish Council Doynton Parish Council Thornbury Town Trust Frampton Cotterell P8rish Council Westerleigh Parish Council 2.000 1,000 200 650 50 500 1,000 50 100 100 500 500 250 550 250 500 25 100 550 2,000 2,000 10,425 4,250 Page 22 continued...
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE NOTES TO THE FINANCIAL STATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2024 18. LIMrrED LIABILITY The charity is a private company limited by guarantee. Each of the members is liable to contribute an amount not exedIng £1 towards the assets of the charity in the event of liquidation. Page 23
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 INCOME AND ENDOWMENTS Donations and legacies General donations Town & Parish donations Grants 18,222 10,425 797.166 868 4,250 492.737 825.813 497,855 Investment income Deposit account interest 1.956 910 Total Incomlng resources 827,769 498,765 EXPENDITURE Raising donations and legacies Fundraislng costs 2,162 Charitable activlti8S Wages Social securlly Pensions Rent Rates and water Insurance Light and heat Telephone 505,642 40,258 28,446 10.925 377 3.035 1.444 5.458 347,682 28,786 18,528 16,044 2,265 1,737 15,576 k 11 Postage and stationery PubliGity and promotion SGC contract partner costs Repairs and maintenance Other motorllravel costs Training Subscriptions and reference materials Miscellaneous Depreciation of langible fixed assets 7.614 340 148.876 6.806 1,445 7,714 8.149 3,167 3,607 5.228 492 96.573 2,918 3,497 1,264 15,246 2,942 2,610 783,303 561,984 Support costs Management Wages Social security Pensions 8,935 918 536 8.455 895 507 10.389 9.857 Governance costs Auditors, remuneration Carried forward 3,840 3,840 4,065 4,065 This page does not form part of the statutory financial statements Page 24
CITIZENS ADVICE SOUTH GLOUCESTERSHIRE DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Governance costs Brought forward Legal fees 3.840 18,097 4.065 21,937 5,151 Total resources expended 817.791 576.992 Net incomel{expendlture) 9,978 78.227) Thls page does not fom part of the statutory financial statements Page 25