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← Age UK Surrey

2025-03-31-accounts

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

Company registration number: 02803315 Charity number: 1036450

TRUSTEES' REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

AGE UK SURREY (A Company Limited by Guarantee)

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

CONTENTS

Page
Reference and Administrative Details of the Charity, its Trustees and Advisers 1
Trustees' Report 2 - 9
Independent Auditors' Report on the Financial Statements 10 - 13
Statement of Financial Activities 14
Balance Sheet 15 - 16
Statement of Cash Flows 17
Notes to the Financial Statements 18 - 39

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2025

Trustees John Frederick Burbridge, Chair (resigned 31 July 2024)
Joy Susan Allen, Vice Chair (appointed Chair 31 July 2024)
Steven Roger Avis, Treasurer
Conrad Bennett (resigned 1 July 2025)
Angela Boodoo
Alexander James Ford (appointed 3 October 2024, resigned 30 June 2025)
Hamish Thomas Macdonald (resigned 19 May 2024)
Richard Stuart Mills (appointed 24 August 2024)
Janet Elizabeth Trowse (appointed 6 December 2024)
Sarah Wardle (resigned 31 July 2024)
Jason Paul Webster
Company Registered
Number
02803315
Charity Registered Number
1036450
Principal Address and
Registered Office
The Clockhouse Community Centre
Chapel Lane
Milford
Surrey
GU8 5EZ
Company Secretary
Lynne Oliver (appointed 2 April 2024, resigned 31 July 2024)
Chief Executive Officer
Chief Executive Officer and
Company Secretary
Catherine Hodgson (appointed 5 June 2024)
Susan Zirps (resigned 2 April 2024)
Independent Auditors
Menzies LLP
Chartered Accountants
Magna House
18-32 London Road
Staines-Upon-Thames
TW18 4BP
Bankers
HSBC
12a North Street
Guildford
Surrey
GU1 4AF

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2025

The Trustees and Directors of Age UK Surrey present their Annual Report for the year ended 31st March 2025, together with the accounts for the Charity.

The accounts comply with the requirements of the Companies Act 2006, the Charities Act 2011, the Memorandum and Articles of Association and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

Objects of the Charity

To support people living in and around Surrey to maximise their independence, wellbeing and quality of life in later years.

Public Benefit

Age UK Surrey has adopted charity objectives which focus on supporting older people to be independent and remain well for as long as possible. The Charity aims to work in co-operation with other organisations, statutory, commercial and voluntary, to support older people by providing a range of services. The Trustees confirm that they have given due consideration to the Charity Commission published Guidance on the operation of the Public Benefit requirement.

Report from the Chair of Trustees

This has been a year of significant change for Age UK Surrey. We fondly remember our late Chair, John Burbridge, who was passionate about our work and who passed away in late 2024. We also remember our colleague, Lynne Oliver, our much loved Head of Finance, who passed away during the year.

Joy Allen, our former Vice Chair, became Age UK Surrey’s Chair and we have welcomed several new Trustees to our Board who have greatly enhanced our governance and strategic focus – Richard Mills, Janet Trowse and Alex Ford.

We also welcomed our new Chief Executive, Catherine Hodgson, who joined us during 2024 and a small number of new team members.

Our staff and volunteers have continued to deliver our services with skill, expertise and dedication – always placing our clients at the heart of our work.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Key Achievements

We have:

Partnerships

We thank our supporters, donors and partners most gratefully for their continuing trust and confidence.

Our thanks to Surrey County Council for their continued funding for both our Information and Advice Service and, also, for the delivery of the Planning for Your Future Project which provides information and guidance to older people on remaining independent and well for as long as possible. We also thank Spelthorne Borough Council for their support.

About Us

Our values are at the centre of our work – we believe in being compassionate, creative and collaborative in all we do.

We joined the Age UK Network in 2016 but remain a proudly independent and expert organisation with a strong reputation for providing vital support to older people, and their families, right across Surrey.

We have an experienced staff team of more than 50 and an active volunteer team of 360, out of a total of more than 450 currently registered, and a strong local presence across Surrey. Our services are delivered from our Clockhouse Community Centre in Milford, and also from Guildford, Ash, Caterham and other locations in Tandridge, Surrey Heath and Waverley.

Since 2022 we have operated a portfolio of three retail shops in Haslemere, Lingfield and Esher which enable us to engage with local communities, fundraise and provide volunteering opportunities for local people.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Our Current Services

The charity sector has experienced a number of key challenges during 2024/25 particularly with regard to raising income – both statutory and voluntary, as well as a number of national policy decisions such as increased employer’s national insurance and the ongoing effects of the cost of living crisis. Age UK Surrey’s clients have also been affected by the decision to change the eligibility for Winter Fuel Payments (now partially reversed).

We are extremely proud of the wide breadth of our services:

Help at Home Service

Our Help at Home Service is one of our flagship services ensuring that older people benefit from a wide range of domestic services such as cleaning, laundry, cooking, shopping and dog walking from carefully matched Home Helps. The service helps ensure that older people can continue to live independently in their own homes. A total of 504 Home Helps provided services to 963 clients during 2023/24.

Information and Advice Service

An important and frontline service yielding 2,530 enquiries from the public of which 28 % during 2024/25 were health and care related, with a further 23% relating to benefits for older people, resulting in over £1.7m of extra money being claimed.

A small team of specialist and dedicated volunteers support the service.

As already outlined, core funding for this service is provided by Surrey County Council and Spelthorne Borough Council. Age UK also provides some funding through occasional grants such as Warm Homes funding. The Team also distributes funds from the Household Support Fund (HSF).

The I & A Team has delivered the award winning ‘Planning for Your Future’ project delivered in partnership with Surrey County Council.

Befriending

This adaptable service provides vital support to lonely and isolated older people, many of whom are housebound, with telephone and/or home visits befriending and companionship.

180 volunteer telephone and home visits befrienders have been active during the year and 200 clients have been supported by volunteers and our Co-ordinator. We received 155 telephone/befriending referrals in 2024/25.

The service continues to support existing home visiting clients.

Clockhouse Community Centre

We have continued to build our wide-ranging portfolio of activities and services at our flagship community centre for older people, and its café continues to bring together multi-generational visitors to meet and spend time together – in the heart of its local community.

The number of people accessing our 10 to 3 Club, a paid for day service which provides activities and lunch for our most vulnerable clients, has increased. We also provide MCST (NICE approved Maintenance Cognitive Stimulation Therapy) – an interactive programme to stimulate people with dementia. Other services and activities include Better Balance, yoga, hairdressing, choir, bridge club and art classes. Under our new Clockhouse Manager we have ambitions to further develop the Centre and its work.

The Centre has 400 regular weekly clients attending the services and activities with an estimated number of attendances a year of 19,200 .

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Gardening Service

The Gardening Service is a popular and growing service providing grass cutting, weeding and pruning. A total of 142 clients received a gardening service from 93 registered gardeners in 2024/25. We have recruited an experienced Coordinator for the Gardening Service and have plans and ambitions to extend its work.

Retail

We are proud of our three retail shops which are now in their third year of operation and are contributing strongly to our income. Our shops are currently located in Lingfield, Esher and Haslemere and all contribute to raising our profile and knowledge of our work.

We have a new Retail Strategy which will focus on increasing our shops’ engagement with local communities and on providing volunteer opportunities.

Shopmobility

The Charity manages an award winning Shopmobility Service on behalf of Guildford Borough Council.

The service rents scooters and powered wheelchairs to people aged 18+ and offers a 6-month and 12-month membership as well as single usage. During 2024/25 an average of 42 people used the service every month. A total of 1,285 trips were made in the year and the service saw 99 new users.

Men in Sheds

The Men in Sheds Project, based at the campus of Merrist Wood College in Woking, provides a welcoming venue for men to come together to make new friends and learn woodworking skills.

During 2024/25 there were 336 sessions and up to 30 Shedders attended The Shed every week.

GO50 Walks

GO50 provides regular exercise for older people through an ongoing programme of walks of varying lengths and difficulty.

There are 8 volunteer walk leaders and of 447 registered walking clients. 187 regular clients have participated in walks multiple times during the year with 1,117 participations overall. There were 147 walks through beautiful Surrey landscapes and local communities with nearly 200 people taking part (with some people taking part in several walks including shorter weekly health walks). Participant walkers donated over £3,000 during the year.

Tea and Chat/Café Culture

Another important project which seeks to bring people together in their local communities with 18 volunteers leading a programme of regular tea and chat activity sessions across Tandridge and Waverley Boroughs with 50 regular clients.

Tech Support

A team of 10 volunteers provide tech support offering advice and tuition on laptops, ipads, iphones or other forms of tech from a base in Guildford, and also, from our Clockhouse Community Centre. The Team also conducts home visits if clients have mobility issues.

The service supported 75 clients during 2024/25.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Strategic Direction

We want to be the leading provider of support services and advice to older people across Surrey. Our previous Strategy set out the following aims:

We recognise that there are a number of barriers to good health and independence for older people in our County such as poverty (including fuel poverty and the challenges of Winter), unclaimed benefits, health inequalities and pockets of deprivation, loneliness and isolation, dementia, high costs of care (both domiciliary and residential) and South East housing costs, particularly for rental properties, and digital exclusion which impacts on so many aspects of life. We are determined to provide support on as many of those issues as possible.

We have a new Strategy for the next three years which aims to reach more older people and their families who need our support.

We want to strengthen our reputation as an expert organisation – to be the go to organisation for older people – and our ability to demonstrate the impact and value of our work.

We want to maintain our current core services and develop more paid for and responsive services which will help us to strengthen our financial resilience. We have already commenced the expansion of our dementia support services and we want to further develop our Help at Home and Gardening Services.

We will support and develop our staff and volunteer team. We want to retain our talented team and the array of expertise and knowledge that they contribute to our work.

Financial Review

We are reporting on a 12 month period, 1st April 2024 to 31st March 2025. Gross income of £2,383,834 was achieved (2024: £1,944,070).

Resources expended in the period were £1,908,103 (2024: £1,839,844).

Reserves Policy

It is the policy of the Board to build sufficient unrestricted reserves to cover six months of expenditure. The Trustees have no plans to seek borrowings from any source. The £1,146,857 of unrestricted free reserves (unrestricted reserves less any tied up in tangible fixed assets) is available to help meet the Charity's running costs and charitable activities.

This level of funds is sufficient to cover six months of expenditure (assuming a return to normal staffing and activity levels).

A key objective of the Trustees is to ensure the Charity has adequate funding to safeguard its daily activities and meet its financial obligations and commitments.

The Trustees are aware of the constant need to secure funding for future years.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Income Generation

We have a new Income Generation Strategy for 2025-2028 which aims to diversify our income as far as possible and end a traditional over reliance on legacies. We aim to engage with corporate partners, major donors and multi-generational supporters and we will also strengthen our Income Team.

We would like to thank our funders who have supported our work during the year:

Age UK Surrey adheres to the highest standards of practice in all aspects of our income generation and we follow the Code of Fundraising Practice and are registered with the Fundraising Regulator. As a charity supporting older, and vulnerable, people and their families we are focused on ensuring that our community fundraising, our fundraising communications and our interactions with supporters adhere to the ethical standards of the Fundraising Regulator and that potentially vulnerable donors are handled sensitively and appropriately.

Further, Age UK Surrey is fully compliant with all current GDPR regulations. We did not receive any fundraising complaints during the year. We maintain records of all financial transactions and monitor all fundraising activities via our Salesforce Database. Later in 2025 we plan to introduce new KPIs to further enhance our data collection. We carry out all fundraising in-house and do not use third-parties to carry out fundraising.

We are immensely grateful to our supporters and donors and for the support of all those who remember us with a bequest in their will and with gifts in memory.

Going Concern

Accounting standards require the Trustees to consider the appropriateness of the going concern basis when preparing the financial statements. The Trustees confirm that they consider the going concern basis remains appropriate. The Trustees regard the going concern basis as remaining appropriate as the company has adequate resources to continue in operational existence for the foreseeable future.

Structure, Governance and Management

Age UK Surrey is a Registered Charity with the registered number: 1036450. It is a Company, number 2803315, limited by guarantee.

We are governed by our Memorandum and Articles of Association. The Trustees who served during the period are listed in this report. The directors of the company, who are also charity Trustees for the purposes of charity law, form the Board of Trustees. Two of the Trustees serve voluntarily as Chair and Treasurer respectively.

The Board met on a quarterly basis during 2024/25. One Trustee is appointed as Chair and staff are invited to provide operational reports.

The number of members of the Board shall never be less than three. For an ordinary meeting to be quorate one quarter or three of the Trustees, whichever is greater, must be present. For the Annual General Meeting to be quorate 50% of Trustees must be present, either in person or by proxy.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

The Charity has kept under review the skills and experience of its Trustees to provide leadership and strategic direction. Prospective Trustees are interviewed by the Chair and CEO and declare any conflicts of interest at every Board Meeting. No person is appointed to serve as a Trustee unless recommended by the existing Trustees. New Trustees are introduced to the Board and briefed as necessary in all aspects of Age UK Surrey’s objectives and policies.

Trustees complete mandatory training and follow the requirements and guidelines set down by the Charity Commission. An Induction Pack is provided and new Trustees are assigned a Trustee who will act as a Buddy and are encouraged to visit frontline services and meet the Team.

During 2025 we will focus on recruiting a Trustee with specific experience of Income Generation. We will also prioritise the further diversification of our Board.

The Chief Executive is responsible for ensuring that the delivery and standards of the service meet the strategic objectives and standards of governance set out by the Board of Trustees. She is supported by an experienced Senior Management Team.

Equality, Diversity and Inclusion

We are very proud of our diverse team which represents a broad range of ethnicity and heritage. Age UK Surrey is committed to promoting equality and diversity and a culture that actively values difference and recognises that a diverse team contributes to our aim of making our services inclusive and accessible to people from all sections of our community.

We ensure that people are treated fairly, regardless of age, disability, gender, marriage/civil partnership, sex, pregnancy and maternity, race, religion, sexual orientation, socio-economic background, or any other distinction.

We promote diversity and equality as well as valuing the contributions made by individuals and groups of people from diverse cultural, ethnic, socio-economic and distinctive backgrounds.

We will challenge inequality and less favourable treatment whenever we encounter it.

We will adhere to the advice of Charity So White, Show the Salary and other campaigning groups focusing on diversity and inclusion across the charity sector.

We will never offer unpaid internships and we will not require a degree as a prerequisite for any paid or volunteer positions.

Safeguarding

The Charity maintains a current Safeguarding Policy which is reviewed on an annual basis. Our Head of Information and Advice also acts as our Safeguarding Officer. Safeguarding Reports are submitted to the Board of Trustees on a quarterly basis and to the Senior Management Team on a monthly basis. Our Team receive Safeguarding Training.

Risk Management

The Board of Trustees are ultimately responsible for the implementation of controls and procedures throughout the Charity to minimise external and internal risk and ensure the quality and integrity of our services.

Age UK Surrey has a current Risk Register which is regularly reviewed and is presented for discussion at each Board Meeting. The Register maintains an overview of probability and the impact of risks occurring and of residual risk with mitigations.

Age UK Surrey constantly monitors all areas of potential risk. The following are identified as areas of particular risk and all have mitigation strategies in place:

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Following a detailed review of our income streams and tax obligations, we have identified a potential historic VAT liability relating to our Help at Home Service. Age UK Surrey has always operated this service on the understanding that it was fully compliant with all statutory and regulatory requirements and that it was not subject to VAT. We are now actively seeking professional advice to clarify the tax position and are taking appropriate steps to manage the risk, including changes to our service model.

Trustees’ Responsibilities in Relation to the Financial Statements

The Trustees (who are also Directors of Age UK Surrey for the purposes of Company Law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company Law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and the group. This includes incoming resources and application of resources including income and expenditure of the charitable group for the period. In preparing these financial statements the Trustees are required to:

The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the Charity and to enable them to ensure that the accounts comply with the Companies Act 2006.

They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are also responsible for ensuring that the assets are properly applied in accordance with Charity Law.

In accordance with Company Law, as the Company’s Directors, we certify that so far as each of the Directors is aware:

Auditor

Each of the persons who is a Trustee at the date of approval of this report confirms that:

Under section 487(2) of the Companies Act 2006, Menzies LLP will be deemed to have been reappointed as auditors 28 days after these financial statements were sent to members or 28 days after the latest date prescribed for filing the accounts with the registrar, whichever is earlier.

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small entities.

Approved by order of the members of the board of Trustees and signed on their behalf by:

Joy Allen Chair Date: 3B193ADA13B8411... 23-Sep-2025

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY

Opinion

We have audited the financial statements of Age UK Surrey (the 'charity') for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, the Statement of Cash Flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' Report thereon. The Trustees are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' Report.

We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Trustees' Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Auditors' responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

We assessed the susceptibility of the Charity's financial statements to material misstatement, including how fraud might occur. We considered the opportunities and incentives that may exist within the organisation for fraud and identified the greatest potential for fraud in the following areas; posting of fraudulent journal entries, authorisation, processing, and payment of fraudulent expenses and timing of revenue recognition.

Audit procedures performed by the engagement team included:

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' Report.

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company's trustees, as a body, Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work, for this report, or for the opinions we have formed.

Janice Matthews FCA (Senior Statutory Auditor)

for and on behalf of Menzies LLP

Chartered Accountants Statutory Auditor Magna House 18-32 London Road Staines-Upon-Thames TW18 4BP

Date: 23-Sep-2025

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Note
Income from:
Donations and legacies
3
Charitable activities
4
Other trading activities
5
Investments
Total income
Expenditure on:
Raising funds
6
Charitable activities
7
Total expenditure
Net income/(expenditure) before net
gains on investments
Net gains on investments
Net income/(expenditure)
Transfers between funds
19
Net movement in funds before other
recognised gains/(losses)
Other recognised gains/(losses):
Other gains
Net movement in funds
Reconciliation of funds:
Total funds brought forward
Net movement in funds
Total funds carried forward		 Unrestricted
funds
2025
£
961,907
1,037,340
8,855
15,954
2,024,056
183,594
1,193,764
1,377,358
646,698
685
647,383
(167,573)
479,810
13,295
493,105
1,211,476
493,105
1,704,581		 Restricted
funds
2025
£
67,043
292,735
-
-
359,778
-
530,745
530,745
(170,967)
-
(170,967)
167,573
(3,394)
-
(3,394)
534,268
(3,394)
530,874		 Total
funds
2025
£
1,028,950
1,330,075
8,855
15,954
2,383,834
183,594
1,724,509
1,908,103
475,731
685
476,416
-
476,416
13,295
489,711
1,745,744
489,711
2,235,455		 Total
funds
2024
£
723,727
1,200,209
4,937
15,197
1,944,070
182,339
1,657,505
1,839,844
104,226
11,196
115,422
-
115,422
-
115,422
1,630,322
115,422
1,745,744

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Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee) REGISTERED NUMBER: 02803315

BALANCE SHEET AS AT 31 MARCH 2025

Note
Fixed assets
Tangible assets
14
Investments
15
Current assets
Stocks
Debtors
16
Cash at bank and in hand
Current liabilities
Creditors: amounts falling due within one year
17
Net current assets
Total assets less current liabilities
Provisions for liabilities
Total net assets
Charity funds
Restricted funds
19
Unrestricted funds
19
Total funds		 1,550
1,090,336
133,324
1,225,210
(89,548)		 2025
£
630,874
478,919
1,109,793
1,550
414,321
152,889
568,760
(102,909)
1,135,662
2,245,455
(10,000)
2,235,455
530,874
1,704,581
2,235,455		 2024
£
711,659
578,234
1,289,893
465,851
1,755,744
(10,000)
1,745,744
534,268
1,211,476
1,745,744

Page 15

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

BALANCE SHEET (CONTINUED) AS AT 31 MARCH 2025

The entity was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the entity to obtain an audit for the year in question in accordance with section 476 of the Companies Act 2006.

However, an audit is required in accordance with section 144 of the Charities Act 2011.

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:

................................................

Joy Allen

Chair

Date: 23-Sep-2025

The notes on pages 18 to 39 form part of these financial statements.

Page 16

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
Cash flows from operating activities
Net cash used in operating activities
Cash flows from investing activities
Dividends, interests and rents from investments
Additions of tangible fixed assets
Proceeds from sale of fixed assets
Proceeds from sale of investments
Net cash provided by investing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year		 2025
£
(136,543)
15,954
(17,476)
18,500
100,000
116,978
(19,565)
152,889
133,324		 2024
£
(202,260)
15,197
(27,534)
-
100,000
87,663
(114,597)
267,486
152,889

The notes on pages 18 to 39 form part of these financial statements

Page 17

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1. General information

Age UK Surrey is a private charitable company limited by guarantee and is incorporated in England and Wales.

The registered office address (and principal place of business) is The Clockhouse Community Centre, Chapel Lane, Milford, Surrey, GU8 5EZ.

2. Accounting policies

2.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Age UK Surrey meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

2.2 Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern.

Having considered the charity’s income streams and costs, the trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period or to the ability of the group to continue in operation.

2.3 Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met.

Page 18

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.4 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Expenditure on raising funds includes all expenditure incurred by the Charity to raise funds for its charitable purposes and includes costs of all fundraising activities events and non-charitable trading.

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

2.5 Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity.

Where information about the aims, objectives and projects of the charity is provided to potential beneficiaries, the costs associated with this publicity are allocated to charitable expenditure.

Where such information about the aims, objectives and projects of the charity is also provided to potential donors, activity costs are apportioned between fundraising and charitable activities on the basis of area of literature occupied by each activity.

Support and governance costs are re-allocated to each of the activities on an estimate, based on staff time, of the amount attributable to each activity.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

2.6 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

2.7 Tangible fixed assets and depreciation

Tangible fixed assets costing £500 or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost.

Page 19

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.7 Tangible fixed assets and depreciation (continued)

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives.

The estimated useful lives are as follows:

2.8 Investments

Fixed asset investments are a form of financial instrument and are initially recognised at their transaction cost and subsequently measured at fair value at the Balance Sheet date, unless the value cannot be measured reliably in which case it is measured at cost less impairment. Investment gains and losses, whether realised or unrealised, are combined and presented as ‘Gains/(Losses) on investments’ in the Statement of Financial Activities. The charity does not acquire put options, derivatives or other complex financial instruments.

Gains (or losses) on sales of investments during the period, calculated as the sale proceeds less the market value at the start of the period or cost, if later, are credited (or debited) to the statement of comprehensive income. Unrealised gains (or losses) arising in the period are credited (or debited) to the statement of comprehensive income.

The reported surplus (or deficit) on ordinary activities is adjusted for the realisation of prior period gains (or losses) on investments to arrive at the historical cost surplus (or deficit) for the period.

Investments in subsidiaries are valued at cost less provision for impairment.

2.9 Stocks

Stocks are valued at the lower of cost and net realisable value after making due allowance for obsolete and slow-moving stocks. Cost includes all direct costs and an appropriate proportion of fixed and variable overheads.

2.10 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.11 Liabilities

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Page 20

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.12 Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

2.13 Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

2.14 Pensions

The charity operates a defined contribution scheme for the benefit of certain employees. The costs of the contributions are expensed to the Statement of Financial Activities (SOFA) in the year they are payable.

2.15 Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Page 21

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

3. Income from donations and legacies

Grants
Grants
Charitable Trusts
Total grants
Donations
Legacies
Sundry income
Subtotal
Total 2024		 Unrestricted
funds
2025
£
7,500
-
7,500
71,090
878,958
4,359
954,407
961,907
546,618		 Restricted
funds
2025
£
41,123
25,920
67,043
-
-
-
-
67,043
177,109		 Total
funds
2025
£
48,623
25,920
74,543
71,090
878,958
4,359
954,407
1,028,950
723,727		 Total
funds
2024
£
76,110
111,749
187,859
162,679
367,069
6,120
535,868
723,727

Page 22

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

4. Income from charitable activities

Statutory sources, including Surrey County
Council, Primary Care Trusts and Local
Authorities
in the County and charitable trusts
Services provided to clients - Retail
Services provided to clients - Clockhouse
Services provided to clients - Help at Home
Total 2025
Total 2024		 Unrestricted
funds
2025
£
-
386,574
286,300
364,466
1,037,340
964,460		 Restricted
funds
2025
£
292,735
-
-
-
292,735
235,749		 Total
funds
2025
£
292,735
386,574
286,300
364,466
1,330,075
1,200,209		 Total
funds
2024
£
235,749
406,462
193,514
364,484
1,200,209

5. Income from other trading activities

Income from non charitable trading activities

Events donations & merchandise
Sundry income
Total 2024		 Unrestricted
funds
2025
£
6,989
1,866
8,855
4,937		 Total
funds
2025
£
6,989
1,866
8,855
4,937		 Total
funds
2024
£
4,937
-
4,937

Page 23

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

6. Expenditure on raising funds

Costs of raising voluntary income

Rent & rates, utilities
Premises
Advertising and marketing
Subscriptions
Other costs
Insurance
Recruitment fees
Staff welfare
Computer and software
Printing. postage and stationery
Staff costs
Depreciation
Support costs
Total 2024		 Unrestricted
funds
2025
£
2,639
562
19,018
2,286
1,939
2,751
(217)
688
6,286
2,691
98,578
6,235
40,138
183,594
182,339		 Total
funds
2025
£
2,639
562
19,018
2,286
1,939
2,751
(217)
688
6,286
2,691
98,578
6,235
40,138
183,594
182,339		 Total
funds
2024
£
2,305
401
24,414
993
2,333
2,868
1,290
1,126
6,681
1,305
91,957
6,544
40,122
182,339

Page 24

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

7. Analysis of expenditure on charitable activities

Summary by fund type

Services to older people
Total 2024		 Unrestricted
funds
2025
£
1,193,764
1,075,345		 Restricted
funds
2025
£
530,745
582,160		 Total
2025
£
1,724,509
1,657,505		 Total
2024
£
1,657,505

8. Analysis of expenditure by activities

Services to older people
Total 2024		 Activities
undertaken
directly
2025
£
1,321,160
1,239,321		 Support
costs
2025
£
403,349
418,184		 Total
funds
2025
£
1,724,509
1,657,505		 Total
funds
2024
£
1,657,505

Page 25

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

8. Analysis of expenditure by activities (continued)

Analysis of direct costs

Staff costs
Depreciation
Rent & rates, utilities
Premises
Advertising and marketing
Activities and Events
Bank charges
Computer and software
Insurance
Food
Other costs
Printing, postage and stationery
Recruitment fees
Staff welfare
Subscriptions
Telephone
Training, meetings & conferences
Travel
Subsidy Home Helps
Consultancy
Company vehicle		 Total
funds
2025
Total
funds
2024
£
£
918,688
828,145
83,750
87,907
112,406
98,198
24,715
17,665
3,623
4,434
8,364
5,586
1,770
1,858
12,572
13,265
10,715
11,167
45,061
45,092
30,467
25,711
24,216
11,748
(3,252)
19,352
2,065
3,110
6,859
2,979
16,848
26,875
3,730
6,960
14,001
15,474
3,080
4,316
425
3,252
1,057
6,227
1,321,160
1,239,321

Page 26

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

8. Analysis of expenditure by activities (continued)

Analysis of support costs

Staff costs
Depreciation
Rent & rates, utilities
Premises
Activities and Events
Bank charges
Computer and software
Legal and professional
Other costs
Recruitment fees
Staff welfare
Support costs allocated to fundraising activities
Total 2025		 Total
funds
2025
Total
funds
2024
£
£
351,867
357,079
3,071
3,223
13,193
11,526
2,808
2,007
2,641
1,648
1,770
1,760
44,001
46,768
24,315
23,365
-
4,643
(867)
5,161
688
1,126
(40,138)
(40,122)
403,349
418,184

Governance incurred costs during the year were £24,315 (2024 - £23,365).

Page 27

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

9. Expenditure on charitable activities: Services to older people

The cost of these programmes are noted
below:
Information and advice
Shopmobility
Making Connections Runnymede & Spelthorne
Guildford Computer Drop in Centre
Hospital Activities Farnham
Clockhouse Transport
Clockhouse 10-3 Club
Clockhouse Central
Clockhouse Activities
Tea & Chat
Clockhouse Café
Go50
Men in Sheds
Help at Home
Retail
Lasting Power of Atourney
Governance
Fundraising
Total 2024
Auditors' remuneration
Fees payable to the Charity's auditor for the audit of
Fees payable to the Charity's auditor in respect of:
All non-audit services not included above		 Unrestricted
funds
2025
Restricted
funds
2025
£
£
53,285
352,655
2,730
58,904
4,001
42,304
63
520
1,595
5,074
5,550
-
129,720
-
155,162
25,679
63
12,297
123
296
140,873
13,127
1,331
-
8,487
19,889
249,447
-
310,555
-
39,045
-
40,138
-
51,596
-
1,193,764
530,745
1,075,345
582,160
the Charity's annual accounts		 Total
funds
2025
£
405,940
61,634
46,305
583
6,669
5,550
129,720
180,841
12,360
419
154,000
1,331
28,376
249,447
310,555
39,045
40,138
51,596
1,724,509
1,657,505
2025
£
13,500
2,700		 Total
funds
2024
£
386,380
56,724
45,241
2,171
5,500
-
-
210,606
72,106
680
126,287
-
30,525
254,602
321,309
40,952
40,122
64,300
1,657,505
2024
£
11,740
2,350

10. Auditors' remuneration

Page 28

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

11. Staff costs

Wages and salaries
Social security costs
Contribution to defined contribution pension schemes		 2025
£
1,232,039
104,457
32,637
1,369,133		 2024
£
1,151,985
86,461
38,735
1,277,181

The average number of persons employed by the Charity during the year was as follows:

Direct charitable
Management, administration and support		 2025
No.
51
4
55		 2024
No.
49
4
53

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

2025 2024
No. No.
In the band £60,001 - £70,000 - 1

The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £176,421 (2024: £196,580).

12. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2024 - £NIL) .

During the year ended 31 March 2025, expenses totalling £ 521 were reimbursed or paid directly to 2 Trustees (2024 - £535 to 3 Trustees for travel and subsistence costs).

13. Taxation

The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes. The charity's trading subsidiary gift aids available profits to the parent charity. Its charge to corporation tax in the year was £nil (2024: £nil).

Page 29

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

14. Tangible fixed assets

Cost or valuation
At 1 April 2024
Additions
Disposals
At 31 March 2025
Depreciation
At 1 April 2024
Charge for the year
On disposals
At 31 March 2025
Net book value
At 31 March 2025
At 31 March 2024		 Freehold
property
£
501,876
-
-
501,876
13,728
4,988
-
18,716
483,160
488,148		 Long-term
leasehold
property
£
20,627
-
-
20,627
4,889
2,063
-
6,952
13,675
15,738		 Property
Improvements
£
296,024
3,888
-
299,912
120,356
65,873
-
186,229
113,683
175,668		 Motor
vehicles
£
10,939
-
(10,939)
-
5,288
912
(6,200)
-
-
5,651		 Fixtures and
fittings
£
13,571
-
-
13,571
6,559
2,715
-
9,274
4,297
7,012		 Computer
equipment
£
52,782
12,087
(2,248)
62,621
44,928
12,068
(1,782)
55,214
7,407
7,854		 Other fixed
assets
£
38,833
1,501
-
40,334
27,245
4,437
-
31,682
8,652
11,588		 Total
£
934,652
17,476
(13,187)
938,941
222,993
93,056
(7,982)
308,067
630,874
711,659

Page 30

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

15. Fixed asset investments

Cost or valuation
At 1 April 2024
Funds extracted
Revaluations
At 31 March 2025
Net book value
At 31 March 2025
At 31 March 2024
Investments comprise:
UK Bonds
UK Equities
Overseas Equities
Overseas Bonds
Other
Cash		 Investments
in subsidiary
companies
£
2
-
-
2
2
2		 Listed
investments
£
578,232
(100,000)
685
478,917
478,917
578,232
2025
£
48,689
42,754
148,601
30,431
68,499
139,943
478,917		 Listed
investments
£
578,232
(100,000)
685
478,917
478,917
578,232
2025
£
48,689
42,754
148,601
30,431
68,499
139,943
478,917		 Total
£
578,234
(100,000)
685
478,919
478,919
578,234
2024
£
30,447
40,856
144,265
43,103
86,120
233,441
478,917 578,232

Page 31

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

15. Fixed asset investments (continued)

Principal subsidiaries

The following were subsidiary undertakings of the Charity:

Names Company Principal activity Class of Holding
number shares
Age UK Surrey (Trading) Limited 04184776 Dormant Ordinary 100%
Age Concern Surrey Limited 10067316 Dormant Ordinary 100%
Age Concern Surrey (Trading) Limited 10067234 Dormant Ordinary 100%
Age UK Runnymede and Spelthorne 06523366 Dormant Ordinary 100%
The Orchard Club (Haslemere) 07816560 Dormant Ordinary 100%
The financial results of the subsidiaries for the year were:
Names Net assets
£
Age UK Surrey (Trading) Limited 2

The financial results of the subsidiaries for the year were:

The charitable company owns the whole of the issued ordinary share capital of AGE UK Surrey (Trading) Limited, a company registered in England. The subsidiary ceased trading in December 2019.

Age Concern Surrey Limited, Age Concern Surrey (Trading) Limited, Age UK Runnymede and Spelthorne and The Orchard Club (Haslemere) are exempt from preparing and filing individual accounts by virtue of s394A and s448A of the Companies Act 2006 for dormant companies.

Age UK Surrey (Trading) Limited, Age Concern Surrey Limited, Age Concern Surrey (Trading) Limited Age UK Runnymede and Spelthorne and The Orchard Club (Haslemere) are exempt from audit by virtue of s479A of the Companies Act 2006.

16. Debtors

Due within one year
Trade debtors
Prepayments and accrued income		 2025
£
54,329
1,036,007
1,090,336		 2024
£
15,188
399,133
414,321

Page 32

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

17. Creditors: Amounts falling due within one year

Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income
Deferred income at 1 April 2024
Resources deferred during the year
Amounts released from previous periods		 2025
£
10,094
25,960
5,345
48,149
89,548
2025
£
30,812
25,385
(30,812)
25,385		 2024
£
12,750
21,557
333
68,269
102,909
2024
£
41,885
30,812
(41,885)
30,812

Deferred income relates to funding received in advance of future projects.

18. Provisions

As at 31 March 2024 and 2025 Dilapidations
£
10,000
10,000

At the balance sheet date, the Charity has provided for the cost of returning their retail space to the conditions in which they originally leased them. The provision will be released when each lease has expired or been terminated and the dilpidations costs have been incurred.

Page 33

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

19. Statement of funds

Statement of funds - current year

Unrestricted
funds
General Funds
Restricted
funds
The Clockhouse
Information &
Advice (A&I)
Clockhouse
Men in Sheds
Digital
Befriending
Tea & Chat
Shopmobility
Hospital Activities
Total of funds		 Balance at 1
April 2024
£
1,211,476
Balance at 1
April 2024
£
534,268
-
-
-
-
-
-
-
-
534,268
1,745,744		 Income
£
2,024,056
Income
£
-
277,328
16,542
3,940
1,750
10,006
660
44,874
4,678
359,778
2,383,834		 Expenditure
£
(1,377,358)
Expenditure
£
(4,988)
(352,654)
(46,116)
(19,889)
(520)
(42,304)
(296)
(58,904)
(5,074)
(530,745)
(1,908,103)		 Transfers
in/out
£
(167,573)
Transfers
in/out
£
-
75,326
29,574
15,949
-
32,298
-
14,030
396
167,573
-		 Gains/
(Losses)
£
13,980
Gains/
(Losses)
£
-
-
-
-
-
-
-
-
-
-
13,980		 Balance at 31
March 2025
£
1,704,581
Balance at 31
March 2025
£
529,280
-
-
-
1,230
-
364
-
-
530,874
2,235,455

Page 34

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

19. Statement of funds (continued)

Statement of funds - prior year

Unrestricted
funds
Designated
funds
Retail and
Clockhouse
General funds
General Funds
Total
Unrestricted
funds
Restricted
funds
The Clockhouse
Information &
Advice (A&I)
Clockhouse
Men in Sheds
Digital
Befriending
Tea & Chat
Shopmobility
Hospital Activities
Total of funds		 Balance at
1 April 2023
£
193,040
893,086
1,086,126
Balance at
1 April 2023
£
544,196
-
-
-
-
-
-
-
-
544,196
1,630,322		 Income
£
-
1,531,212
1,531,212
Income
£
-
315,919
36,544
5,241
1,250
5,000
132
44,874
3,898
412,858
1,944,070		 Expenditure
£
(193,040)
(1,064,644)
(1,257,684)
Expenditure
£
(9,928)
(362,888)
(107,642)
(22,080)
(1,254)
(18,787)
(1,186)
(54,211)
(4,184)
(582,160)
(1,839,844)		 Transfers
in/out
£
-
(159,374)
(159,374)
Transfers
in/out
£
-
46,969
71,098
16,839
4
13,787
1,054
9,337
286
159,374
-		 Gains/
(Losses)
£
-
11,196
11,196
Gains/
(Losses)
£
-
-
-
-
-
-
-
-
-
-
11,196		 Balance at
31 March
2024
£
-
1,211,476
1,211,476
Balance at
31 March
2024
£
534,268
-
-
-
-
-
-
-
-
534,268
1,745,744

Page 35

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

19. Statement of funds (continued)

Purposes of restricted funds

Community Foundation for Surrey has provided a grant to support the costs of the Men in Sheds Project, and Befriending.

In July 2009 the Charity assumed responsibility for operating the Shopmobility Service in Guildford. A contract was signed with Guildford Borough Council to support the programme for three years initially. Guildford Borough Council continues to provide an operating grant to support this programme. The Borough Council has stated its intention to support this service.

I&A is funded by Surrey County Council, Waverley Borough Council, Spelthorne Borough Council and Age UK grants.

The Orchard Club (Haslemere) are funds for the Haslemere area which are represented by monies received form the Orchard Club when it closed down to be utilised on activities within that area

The National Lottery grant enabled our Help at Home to be able to survive the lock down where the service was closed for 3 months and no monies were received. A decision was taken to stop all charges for three months and to continue with reduced funds.

Clockhouse fund relates to Activities taking place at the Clockhouse Community Centre, and were funded as follows: Surrey County Council (Accelerated Reform Fund) funded a Carers Support group, the Community Foundation for Surrey funded volunteer led activities and the Steel Foundation funded MCST (dementia support sessions). Milford and Witley and Chiddingfold Parish Councils contributed to core costs.

The Clockhouse fund represents the Notional figure for the Clockhouse Building and land, that had to be included in our Tangible Fixed Assets ,and reflected as Restricted funds on the Balance sheet.

Purposes of designated funds

The Retail fund has monies set aside to pay for consultancy and progress the opening of charity shops, this fund has now been released.

Purposes of general funds

The general fund was used to support overspends on the restricted funds.

A transfer has been made from general funds to restricted funds to fund the expenses of I&A, Clockhouse, Men in Sheds, Befriending, Shopmobility and hospital activities.

Page 36

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

20. Analysis of net assets between funds

Analysis of net assets between funds - current year

Tangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Provisions for liabilities and charges
Total		 Unrestricted
funds
2025
£
101,594
478,919
1,223,616
(89,548)
(10,000)
1,704,581		 Restricted
funds
2025
£
529,280
-
1,594
-
-
530,874		 Total
funds
2025
£
630,874
478,919
1,225,210
(89,548)
(10,000)
2,235,455

Analysis of net assets between funds - prior year

Tangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Provisions for liabilities and charges
Total		 Unrestricted
funds
2024
£
177,391
578,234
568,760
(102,909)
(10,000)
1,211,476		 Restricted
funds
2024
£
534,268
-
-
-
-
534,268		 Total
funds
2024
£
711,659
578,234
568,760
(102,909)
(10,000)
1,745,744

Page 37

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

21. Reconciliation of net movement in funds to net cash flow from operating activities

Net income for the year (as per Statement of Financial Activities)
Adjustments for:
Depreciation charges
Losses on investments
Dividends, interests and rents from investments
Increase in debtors
Decrease in creditors
Net cash used in operating activities
22.
Analysis of cash and cash equivalents
Cash in hand
Total cash and cash equivalents
23.
Analysis of changes in net debt
Cash at bank and in hand		 At 1 April
2024
£
152,889
152,889		 2025
£
476,416
93,056
(685)
(15,954)
(676,015)
(13,361)
(136,543)
2025
£
133,324
133,324
Cash flows
£
(19,565)
(19,565)		 2024
£
115,422
97,674
(11,196)
(15,197)
(364,992)
(23,971)
(202,260)
2024
£
152,889
152,889
At 31 March
2025
£
133,324
133,324

24. Contingent liability

Following a review of income in accordance with applicable tax legislation, it has come to light that the charity may have been liable to VAT on certain income streams. As a result, there is a possibility that a VAT liability may exist if it is determined that the charity should have been VAT registered during the relevant period. The matter is currently under evaluation, and the outcome remains uncertain. Accordingly, no provision has been made in these financial statements, as the potential liability cannot be reliably quantified at this stage.

Page 38

Docusign Envelope ID: 4AF37258-E072-4E26-AF12-238CEB85DD76

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

25. Operating lease commitments

At 31 March 2025 the Charity had commitments to make future minimum lease payments under non-cancellable operating leases as follows:

Not later than 1 year
Later than 1 year and not later than 5 years
Later than 5 years		 2025
£
37,006
139,670
45,464
222,140		 2024
£
50,500
48,370
-
98,870

The following lease payments and changes in lease payments have been recognised in the Statement of Financial Activities:

2025 2024
£ £
Operating lease rentals 50,500 50,500

26. Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1.

Page 39