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2024-03-31-accounts

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

Company registration number: 02803315 Charity number: 1036450

TRUSTEES' REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

AGE UK SURREY (A Company Limited by Guarantee)

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

CONTENTS

Page
Reference and Administrative Details of the Charity, its Trustees and Advisers 1
Trustees' Report 2 - 10
Independent Auditors' Report on the Financial Statements 11 - 14
Statement of Financial Activities 15
Balance Sheet 16 - 17
Statement of Cash Flows 18
Notes to the Financial Statements 19 - 42

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2024

Trustees John Burbridge, Chair, (resigned 31 July 2024)
Joy Allen, Vice Chair (Until 31 July 2024, Chair from 31 July 2024)
Conrad Bennett (appointed 15 February 2024)
Angela Boodoo (appointed 15 February 2024)
Hamish Macdonald (appointed 24 May 2023, resigned 19 May 2024)
Jason Webster
Sarah Wardle
Susan Campbell (resigned 29 November 2023)
Steven Avis, Treasurer (appointed 23 August 2023)
Company Registered
Number
02803315
Charity Registered Number
1036450
Principal Address and
Registered Office
The Clockhouse Community Centre
Chapel Lane
Milford
Surrey
GU8 5EZ
Chief Executive Officer
Company Secretary
Catherine Hodgson (appointed 5 June 2024)
Lynne Oliver (appointed 2 April 2024)
Chief Executive Officer and
Company Secretary
Susan Zirps (resigned 2 April 2024)
Independent Auditors
Menzies LLP
Chartered Accountants
Magna House
18-32 London Road
Staines-Upon-Thames
TW18 4BP
Bankers
HSBC
12a North Street
Guildford
Surrey
GU1 4AF
Independent Adviser to the
Board
Margaret Clarke

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2024

The Trustees are pleased to present their report and financial statements for the year ended 31 March 2024.

Objects of the Charity

To support people living in and around Surrey to maximise their independence, wellbeing and quality of life in later years.

Strategic Direction of the Charity

The Trustees undertook a strategic review during 2017, which resulted in the production of a new Strategic Plan for April 2018 to March 2023, which is reviewed regularly during the year by the Trustees.

Our Strategic Aim is to provide services, support and activities across Surrey to enable people to be resilient throughout the changes and challenges of later life.

Priority 1 – To ensure our services and activities seek to reduce social isolation and loneliness, maintain older people’s independence and improve their health, wellbeing and resilience.

Priority 2 – To ensure our revised values are embedded and that all our services are person centred in order to support delivery of our priorities.

Priority 3 – To be financially sustainable with an increasing emphasis on growing our charged for services and obtaining longer term funding.

Priority 4 – To raise our brand profile to support fundraising and take up of services.

Priority 5 – To increase the engagement of older people in monitoring our services, to provide ongoing needs analysis and support shaping our services.

Priority 6 – To implement our Social, Economic and Environmental Monitoring and Evaluation Framework to prove effectiveness and improve our services and activities.

During 2023 the Strategic Plan has been revised by a group of Trustees and staff, and the new plan is effective from April 2023 to March 2026. The aims of the new Strategic Plan are as follows:

Aim 1 – We will put older people at the heart of everything we do.

Aim 2 – We will extend our reach to connect with more older people and professionals.

Aim 3 – We will further develop community support to improve older people’s wellbeing.

Aim 4 – We will further develop services to keep people independent at home for as long as possible.

Aim 5 – We will strive for operational excellence and financial sustainability.

Delivery of Public Benefit

In line with Age UK, Age UK Surrey adopts charity objectives which focus on independence and enjoyment of later life. The Charity aims to work in co-operation with other organisations, statutory, commercial and voluntary, to support older people by providing a range of services. The Trustees confirm that they have given due consideration to the Charity Commission published Guidance on the operation of the Public Benefit requirement.

Services and Activities of the Charity in 2023/24

Age UK Surrey, a Brand Partner of Age UK, provides a range of services or support to older people in Surrey, as detailed below. These may be provided solely by the Charity or in partnership with other voluntary organisations and groups across the County.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

All these services are made possible by the energy and commitment of our staff and volunteer teams, which were comprised of 64 staff (full time equivalent 52.25) at March 2024 and 381 active volunteers in the year, who gave 20,000 hours of their time to the Charity. Our volunteers work across the whole range of the Charity’s services in roles that suit their interests and skills, and based on the amount of time that they can commit. As a result clients benefit, the Charity benefits and the rewards for volunteers are many. These include developing personal skills, meeting new people and having a sense of satisfaction from providing support to people in the County.

In addition to the services we provide for older people the Charity is also committed to campaigning and interacting with the media where possible. Age UK Surrey aims to make life better for older people and particularly focuses on reducing isolation and enabling people to gain full entitlement to welfare benefits.

Age UK Surrey depends financially on the support of statutory and voluntary partners, charges made to clients for individual services and the generosity of stakeholders and the general public through donations, legacies and attendance at our fundraising events.

Age UK Surrey has continued the good relationship with Age UK and with Age Concerns and similar organisations in the County.

All staff and volunteers participate in induction training, which is broad and covers a range of topics. Ongoing training is provided by iHasco, with a large selection of online courses staff can access some being mandatory, e.g. Information Governance, Safeguarding and Cyber Security.

Continued demand for services has led the Charity to further develop services and activities. The cost of living crisis has been particularly detrimental to older people on low incomes. Our Information and Advice team have supported people in accessing the Government Household Support Fund and the Clockhouse Community Centre has been a warm hub during the Winter.

1. Home Visiting Befriending

This service supports lonely and isolated older people, many of whom are housebound, with short term one to one support and long term befriending and companionship. 49 volunteer befrienders have been active during the year and 50 clients have been supported by volunteers and the co-ordinator. The service has been supported by Spelthorne Borough Council and new referrals are taken in this borough only. The service continues to support existing home visiting clients in boroughs that previously received funding, namely Guildford, Waverley and Runnymede.

2. Telephone Befriending Check-in and Chat

This telephone befriending service was set up to support people who were isolated and lonely during the pandemic and has continued as many people ask for a telephone befriender. We received 129 referrals in 2023/24. Age UK Surrey supported 136 clients with 135 volunteers. We received funding, with thanks, from the Community Foundation for Surrey to support the service.

3. Café Culture

Volunteer-led café culture sessions are delivered in Cranleigh and Farnham. 13 clients have benefitted from attending 104 sessions supported by 4 volunteers.

4. Clockhouse Community Centre

Work has continued to build activities and services in the centre for older people, whilst activities in the café continue to attract a growing number of people from the wider community

The number of people accessing the 10 to 3 Club, a paid for day service which provides activities and lunch for our most vulnerable and frail clients, has increased. Grant funded projects have supported Memory Lane [NICE approved Maintenance Cognitive Stimulation Therapy] (with thanks to the Steele Foundation), development of a Carer Support group (with thanks to Surrey County Council) and Tovatel, an interactive programme to stimulate people with dementia (with thanks to the Prime Foundation). We also received funding from the National Lottery for replacement parts for the walk-in freezer, an essential piece of equipment for the café.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Activities that are available to the whole community include bridge, a community choir, knit and natter, bingo and art sessions. The centre has also increased the number of services offered, such as ear wax removal, beautician services and hairdressers, as well as exercise classes, all of which are delivered by external expert providers.

Rooms are available to hire and the centre has also offered a minibus service to clients of the 10 to 3 Club who live in the outlying villages.

The centre has 88 regular weekly clients attending the services and activities with an estimated number of attendances a year of 8,304. The café has become more established in the community and has extended its menu to offer breakfast and lunches as well as all day cakes, snacks and drinks. It is attracting a growing number of visitors.

5. Gardening

The Gardening Service is a popular low cost service across the County, providing basic gardening such as grass cutting, weeding and pruning at an affordable price. A total of 191 clients received a gardening service from 82 registered gardeners in 2023/24. The co-ordinators supporting the Gardening Service also support the Help at Home Service. A review was conducted during the year and the recommendation to enhance the service and recruit a dedicated Gardening Co-ordinator was approved. The enhanced service will be implemented in 2024/25.

6. GO50

GO50 provides regular exercise for older people through an ongoing programme of walks. There are 9 volunteer walk leaders and 187 clients have participated in walks during the year. There were 172 walks with 1,378 people taking part on these walks (some people take part in several walks). Participant walkers donated over £4,000 over the year.

7. Help at Home Service

Home Helps offer a wide range of domestic services such as cleaning, laundry, cooking, shopping, dog walking, etc. to support older people to continue to live independently in their own homes. A total of 511 home helps provided services to 1,005 clients during 2023/24. Given the decline in clients over the years, the service was reviewed at the end of the financial year 2022/23 and a reduction of one co-ordinator and one administrator in staffing was implemented at the beginning of 2023/24, bringing the total number of staff to 6, located in 3 offices across the County.

8. Hospital Befriending Service

Since November 2014 Age UK Surrey has worked with Virgin Care and subsequently NHS Frimley Health and Care to provide activity sessions and one to one companionship and support in Farnham Community Hospital. The service is supported by 7 volunteers and has been well received, helping to improve the wellbeing of patients visited. 542 clients were supported.

9. Information and Advice

Demand for this service continues as people who have had concerns post-pandemic and are now concerned about the cost of living and need support. Telephone calls and referrals by email yielded a total of 4,965 enquiries from the public. Core funding for this service is provided by Surrey County Council (SCC) and Spelthorne Borough Council. Age UK also provides some funding through grants, for example the Scams Project and Warm Homes funding. We gratefully received funding from the National Lottery to support people through the cost of living crisis.

Comprehensive monitoring reports are provided to funders. 31% of enquiries in 2023/24 were health and care related, with a further 22.8% relating to State Benefits for older people, resulting in over £2,105,009 of extra money being claimed. Volunteers support the service over the telephone, including the completion of benefit forms, though some outreach visits are now taking place.

Scams Awareness project: funding for this project concluded in December. Between April and December we delivered 48 talks with 1,021 people attending and 1,164 booklets distributed.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Planning for your Future project: in September we were contracted by SCC to co-produce and deliver a 6-month programme of face to face events to encourage people to start thinking about their future care needs. This is an innovative prevention focused educational campaign demonstrating excellent partnership working which has also significantly raised Age UK Surrey’s profile and reach. Information and booking onto the events are through the Age UK Surrey website. We delivered 24 talks with 613 people attending and 647 booklets distributed. The project is to be extended into 2024/25.

10. Lasting Power of Attorney

Following a series of workshops led by Age UK this service was set up in June 2021, with the first LPAs being arranged at the beginning of September 2021. During 2023/24 we supported 73 clients and 142 LPAs were completed and sent to the Office of the Public Guardian for registration. The service is well regarded and numbers of referrals are increasing.

11. Men in Sheds

The Men in Sheds project operates from the campus of Merrist Wood College. It is open 4 days per week with 2 sessions a day Tuesday to Thursday and 1 session on a Friday, each managed by a co-ordinator and volunteers. The Shed offers a welcome social activity for the Shedders who are socially isolated and an opportunity to learn or improve woodworking skills. Many different community projects have been undertaken and the work is sold to buy more materials for other projects. During 2023/24 there were 350 sessions of 3 hours each session. Up to 35 Shedders attend The Shed a week.

12. Retail

In March 2022 Age UK Surrey opened its first retail charity shop in Haslemere using funds from Reserves designated to open 3 shops. During 2022/23 2 more shops were opened in Esher and Lingfield. The shops are delivering a substantial income to the Charity.

13. Shopmobility

The Charity manages an award winning Shopmobility Service on behalf of Guildford Borough Council and has done since 2009. The service rents scooters and powered wheelchairs to people aged 18+ and offers a 6-month and 12month membership as well as single usage. During 2023/24 an average of 42 people used the service every month. A total of 1,269 trips were made in the year and the service saw 97 new users. The team were awarded the 2023 Tom Hillier?Shopmobility of the Year Award, by Shopmobility UK who received nominations across the country from users of Shopmobility services.

14. Tea and Chat

12 volunteers lead a programme of regular tea and chat activity sessions in Tandridge, including 6 volunteers providing transport for clients to/from the sessions. They take place in Lingfield and Oxted on a monthly basis. During 2023/24 24 tea and chat sessions were held with 22 regular clients.

15. Tech Support

A team of 10 volunteers provide tech support offering advice and tuition on laptops or other forms of technology, such as mobile phones and ipads. Previously run as a drop-in every weekday morning from a sheltered housing unit in Guildford since Covid it has been by appointment only. In addition a drop-in service is now provided at the Clockhouse one morning a week. The service has supported 54 clients during the 2023/24 year.

Structure, Governance and Management

Age UK Surrey is incorporated as a private company, limited by guarantee and registered as a charity. The Memorandum of Association and Articles of Association govern the charitable company. The Charity is a Brand Partner of Age UK and has a brand partnership agreement to which it adheres (the Brand Partner agreement has been extended till 2024 and will then be renewed). Policies and procedures are adopted locally.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Trustees (who also act as Directors for the purposes of the Companies Act) are appointed based on their commitment, expertise and experience in directing a charity aiming to support the needs of older people. Trustees are elected for 1, 2 or 3 years, with a maximum 6 years being served before stepping down. The Chair is elected from the Trustee body.

Day to day operations are managed by a staff management team led by the Chief Executive, who is appointed by the Trustees. There were 3 senior managers who formed the Leadership Team – Head of Operations, Head of Finance and Support Services, and Head of Marketing and Business Development. The Head of Operations post has been vacant since 28 April 2023.

The Board is responsible for the strategic direction of the Charity. The CEO and the Leadership Team devise an annual Operating Plan which is approved and monitored by the Board. The CEO is responsible for operational decisions and reports back regularly to the Board on progress.

The Charity has a Pay Policy which enables a pay review once per year. The Board agrees whether there are funds allocated to this and the CEO implements it according to procedures. Salaries are benchmarked with other local charitable organisations.

Trustees

Trustees of the Charity in March 2024 were as described on page 2.

Throughout the year the Charity is governed and directed by the Board of Trustees (Directors). The Board met 7 times in the year.

The Charity has kept under review the skills and experience of its Trustees to provide leadership and strategic direction and is in touch with both the voluntary sector and statutory contacts to source possible new trustees as necessary. New Trustees receive induction training at the Charity, from external sources and from Age UK. A day’s induction is followed by spending time with the Senior Managers and shadowing staff. An Induction Pack is provided and during 2024 new Trustees will be assigned a Trustee who will act as a Buddy. We will prioritise the further diversification of our Board.

Risks and Uncertainties

The Charity carries out a full risk assessment of its operations on an annual basis. The top line risks are reviewed and systems and procedures developed to minimise the level of risk undertaken.

The Charity has policies and procedures in place to ensure compliance with legal and financial requirements.

The Trustees have formally reviewed the major risks inherent in the Charity’s operations and these are summarised below:

1. Uncertainty in the Level and Sources of Income to Maintain the Services Provided to Older People

This is segmented between statutory sources, which provide support for specific programmes and make up 12% of income, and the services we provide directly to older people covering 50%. The balance is drawn from voluntary income. Statutory funding is becoming less certain and the level of voluntary income is always unknown.

2. Loss of Key Staff and Difficulty of Replacing

The Charity benefits from strongly committed staff. Any major losses place additional pressure on colleagues to fulfil commitments. Succession planning and staff training are reviewed on an ongoing basis. Salaries are reviewed annually.

  1. Provision of Services at a Level that is Below the Standard Expected by Clients

The Charity maintains the Age UK Charity Quality Standard (CQS). Regular quality surveys confirm clients’ satisfaction and feedback enables us to develop services as necessary.

The Information and Advice Service holds the AQS (Advice Quality Standard) and the Quality of Advice Assessment and Service Management Review from Age UK.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

4. Charity Expenditure Exceeding the Funding Available

The Trustees have determined that the Charity should aim for a minimum general reserve of at least 6 months’ average expenditure to ensure key services are not reduced or curtailed in the event of a short term reduction in voluntary or statutory income. Trustees review the financial position very carefully, with regular discussion at Board meetings. All new programmes are evaluated to ensure both viability and durability.

5. Non-compliance with Legal and Professional Standards Expected in Operating a Charity

Some aspects are covered within the CQS quality standard and Board reviews which ensure that the Charity complies with all legislation, has the operating procedures, controls and safeguards in place to provide staff, volunteers and clients with a healthy and safe working environment. Additionally Trustees and managers continually review processes, policies and procedures to ensure compliance with the appropriate legislation. Insurance cover requirements are regularly reviewed.

Age UK Surrey has used the services of a Health and Safety Consultant and an HR Consultant.

6. Serious Safeguarding Issue

A Safeguarding Policy and Procedure is in place and all staff receive training.

Financial Performance

Total incoming resources amounted to £1,955k, an increase of £583 on the previous year. Expenditure at £1,840k showed a decrease of £140k.

The overall operating result showed a total operating surplus of £115k in the year.

Reserves

The Trustees continue to believe that the Charity should aim to support and develop services to meet the needs of older people through strong control on expenditure and the active pursuit of funding opportunities to support plans whilst utilising some reserves to develop charitable services.

At 31 March 2024 the Reserves of the Charity totalled £1,746k and comprised the following:

£k

1) Restricted to donor nominated purposes £534

The Trustees aim to maintain Free Reserves to provide working capital to the Charity for day to day operations and in the event of closure any additional liabilities that may occur.

Free Reserves are defined by the Trustees as total reserves, excluding designated funds and all fixed assets.

The Free Reserves as at 31 March 2024 were:

£k Total reserves £1,745 Tangible fixed assets £238 Restricted reserves £534 Free reserves £973

In the opinion of the Trustees, the Free Reserves maintained by the Charity at present are at a level that covers at least 6 months’ working capital and any liabilities that may occur in the event of closure. Estimated closure cost is approximately £500k.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Trustees have developed a Reserves Policy along with an Investment Policy to maximise return with minimal risk to the funds held in General Reserves. Free Reserves are currently at £973k. A sub-committee of the Board was set up to consider the investment of part of the reserves into new income generating and charitable services. Reserves have been used to support running costs and investment in the opening of some retail charity shops and digital marketing of the Help at Home Service.

Fundraising

Our fundraising strategy is to maximise funds from grants, trusts and legacies and to develop community and event fundraising. We also give clients the opportunity to donate if they have received a service from us, for example GO50, Tech Support and Information and Advice. We are grateful to the statutory organisations for their support.

We do not work with commercial participators/professional fundraisers.

Age UK Surrey follows the Institute of Fundraising and we abide by the IoF and GDPR regulations.

We do not use third parties.

We have a Complaints Procedure within the Charity. We have not received any fundraising complaints this year.

We do not undertake telephone fundraising or cold calling. Receipt of a charitable service is not dependent on a donation.

The Charity is immensely grateful for all legacies received and to all donors for their support, which has enabled us to increase our reserves which will enable us to fund new projects.

Both Trustees and staff continue to look for new ways of raising funds to meet the demand for services provided to older people in the County.

Staff and Volunteers

We provide our full and wide range of support and services for older people through a combination of paid staff and volunteers. We would like to thank those staff and volunteers for their commitment, dedication and energy in supporting the Charity and the services we provide to older people in the community. We have now implemented a Flexible and Remote Working Policy for staff to enable a better work/life balance.

We estimate that volunteer time was worth more than £222k at the national living wage, providing the backbone for our support to older people in Surrey. The Trustees are particularly grateful for this ongoing level of commitment.

Future Plans of the Charity

Clearly Covid-19 has had a major effect on service delivery and on the financial position due to reduced service income, but the Charity is doing its best to maximise service income by advertising and promoting paid for services more widely.

Plans during 2024/25 are to:

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Trustees’ Responsibilities in Relation to the Financial Statements

The Trustees (who are also Directors of Age UK Surrey for the purposes of Company Law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company Law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and the group. This includes incoming resources and application of resources including income and expenditure of the charitable group for the period. In preparing these financial statements the Trustees are required to:

The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the Charity and to enable them to ensure that the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are also responsible for ensuring that the assets are properly applied in accordance with Charity Law.

In accordance with Company Law, as the Company’s Directors, we certify that so far as each of the Directors is aware:

and

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024

Auditor

Each of the persons who is a trustee at the date of approval of this report confirms that:

Under section 487(2) of the Companies Act 2006, Menzies LLP will be deemed to have been reappointed as auditors 28 days after these financial statements were sent to members or 28 days after the latest date prescribed for filing the accounts with the registrar, whichever is earlier.

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small entities.

Approved by order of the members of the board of Trustees and signed on their behalf by:

Joy Allen Trustee

Date: 07-Aug-2024

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY

Opinion

We have audited the financial statements of Age UK Surrey (the 'charity') for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet, the Statement of Cash Flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the Annual Report other than the financial statements and our Auditors' Report thereon. The Trustees are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' Report.

We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Trustees' Responsibilities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

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Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Auditors' responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

We assessed the susceptibility of the Charity's financial statements to material misstatement, including how fraud might occur. We considered the opportunities and incentives that may exist within the organisation for fraud and identified the greatest potential for fraud in the following areas; posting of fraudulent journal entries, authorisation, processing, and payment of fraudulent expenses and timing of revenue recognition.

Audit procedures performed by the engagement team included:

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' Report.

Page 13

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF AGE UK SURREY (CONTINUED)

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company's trustees, as a body, Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work, for this report, or for the opinions we have formed.

Janice Matthews FCA (Senior Statutory Auditor)

for and on behalf of Menzies LLP Chartered Accountants Statutory Auditor Magna House 18-32 London Road Staines-Upon-Thames TW18 4BP

Date: 09-Aug-2024

Page 14

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024

Note
Income from:
Donations and legacies
3
Charitable activities
4
Other trading activities
5
Investments
Total income
Expenditure on:
Raising funds
6
Charitable activities
7
Other expenditure
8
Total expenditure
Net income/(expenditure) before net
gains/(losses) on investments
Net gains/(losses) on investments
Net income/(expenditure)
Transfers between funds
20
Net movement in funds
Reconciliation of funds:
Total funds brought forward
Net movement in funds
Total funds carried forward		 Unrestricted
funds
2024
£
546,618
964,460
4,937
15,197
1,531,212
182,339
1,075,345
-
1,257,684
273,528
11,196
284,724
(159,374)
125,350
1,086,126
125,350
1,211,476		 Restricted
funds
2024
£
177,109
235,749
-
-
412,858
-
582,160
-
582,160
(169,302)
-
(169,302)
159,374
(9,928)
544,196
(9,928)
534,268		 Total
funds
2024
£
723,727
1,200,209
4,937
15,197
1,944,070
182,339
1,657,505
-
1,839,844
104,226
11,196
115,422
-
115,422
1,630,322
115,422
1,745,744		 Total
funds
2023
£
337,423
971,470
28,505
24,080
1,361,478
183,911
1,795,728
423
1,980,062
(618,584)
(93,178)
(711,762)
-
(711,762)
2,342,084
(711,762)
1,630,322

Page 15

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee) REGISTERED NUMBER: 02803315

BALANCE SHEET AS AT 31 MARCH 2024

Note
Fixed assets
Tangible assets
15
Investments
16
Current assets
Stocks
Debtors
17
Cash at bank and in hand
Creditors: amounts falling due within one year
18
Net current assets
Total assets less current liabilities
Provisions for liabilities
Total net assets
Charity funds
Restricted funds
20
Unrestricted funds
20
Total funds		 1,550
414,321
152,889
568,760
(102,909)		 2024
£
711,659
578,234
1,289,893
1,550
49,328
267,486
318,364
(126,880)
465,851
1,755,744
(10,000)
1,745,744
534,268
1,211,476
1,745,744		 2023
£
781,800
667,038
1,448,838
191,484
1,640,322
(10,000)
1,630,322
544,196
1,086,126
1,630,322

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

Page 16

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

BALANCE SHEET (CONTINUED) AS AT 31 MARCH 2024

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:

................................................ Joy Allen

Date: 07-Aug-2024

The notes on pages 19 to 42 form part of these financial statements.

Page 17

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024

Cash flows from operating activities
Net cash used in operating activities
Cash flows from investing activities
Dividends, interests and rents from investments
Additions of tangible fixed assets
Proceeds from sale of investments
Loss on disposal
Net cash provided by investing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year		 2024
£
(202,260)
15,197
(27,534)
100,000
-
87,663
(114,597)
267,486
152,889		 2023
£
(638,887)
24,080
(169,049)
500,000
634
355,665
(283,222)
550,708
267,486

The notes on pages 19 to 42 form part of these financial statements

Page 18

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

1. General information

Age UK Surrey is a private charitable company limited by guarantee and is incorporated in England and Wales.

The registered office address (and principal place of business) is The Clockhouse Community Centre, Chapel Lane, Godalming, Surrey, GU8 5EZ.

2. Accounting policies

2.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Age UK Surrey meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

2.2 Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern.

Having considered the charity’s income streams and costs, the trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period or to the ability of the group to continue in operation.

2.3 Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met.

Page 19

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

2. Accounting policies (continued)

2.4 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Expenditure on raising funds includes all expenditure incurred by the Charity to raise funds for its charitable purposes and includes costs of all fundraising activities events and non-charitable trading.

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

2.5 Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity.

Where information about the aims, objectives and projects of the charity is provided to potential beneficiaries, the costs associated with this publicity are allocated to charitable expenditure.

Where such information about the aims, objectives and projects of the charity is also provided to potential donors, activity costs are apportioned between fundraising and charitable activities on the basis of area of literature occupied by each activity.

Support and governance costs are re-allocated to each of the activities on an estimate, based on staff time, of the amount attributable to each activity.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

2.6 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

2.7 Tangible fixed assets and depreciation

Tangible fixed assets costing £500 or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost.

Page 20

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

2. Accounting policies (continued)

2.7 Tangible fixed assets and depreciation (continued)

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives.

The estimated useful lives are as follows:

2.8 Investments

Fixed asset investments are a form of financial instrument and are initially recognised at their transaction cost and subsequently measured at fair value at the Balance Sheet date, unless the value cannot be measured reliably in which case it is measured at cost less impairment. Investment gains and losses, whether realised or unrealised, are combined and presented as ‘Gains/(Losses) on investments’ in the Statement of Financial Activities. The charity does not acquire put options, derivatives or other complex financial instruments.

Gains (or losses) on sales of investments during the period, calculated as the sale proceeds less the market value at the start of the period or cost, if later, are credited (or debited) to the statement of comprehensive income. Unrealised gains (or losses) arising in the period are credited (or debited) to the statement of comprehensive income.

The reported surplus (or deficit) on ordinary activities is adjusted for the realisation of prior period gains (or losses) on investments to arrive at the historical cost surplus (or deficit) for the period.

Investments in subsidiaries are valued at cost less provision for impairment.

2.9 Stocks

Stocks are valued at the lower of cost and net realisable value after making due allowance for obsolete and slow-moving stocks. Cost includes all direct costs and an appropriate proportion of fixed and variable overheads.

2.10 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.11 Liabilities

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Page 21

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

2. Accounting policies (continued)

2.12 Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

2.13 Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

2.14 Pensions

The charity operates a defined contribution scheme for the benefit of certain employees. The costs of the contributions are expensed to the Statement of Financial Activities (SOFA) in the year they are payable.

2.15 Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Page 22

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

3. Income from donations and legacies

Grants
Grants
Charitable Trusts
Total grants
Donations
Legacies
Sundry income
Subtotal
Total 2023		 Unrestricted
funds
2024
£
10,750
-
10,750
162,679
367,069
6,120
535,868
546,618
232,214		 Restricted
funds
2024
£
65,360
111,749
177,109
-
-
-
-
177,109
105,209		 Total
funds
2024
£
76,110
111,749
187,859
162,679
367,069
6,120
535,868
723,727
337,423		 Total
funds
2023
£
70,104
28,448
98,552
75,760
161,419
1,692
238,871
337,423

Page 23

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

4. Income from charitable activities

Statutory sources, including Surrey County
Council, Primary Care Trusts and Local
Authorities
in the County and charitable trusts
Services provided to clients - Retail
Services provided to clients - Clockhouse
Services provided to clients - Help at Home
Total 2024
Total 2023		 Unrestricted
funds
2024
£
-
406,462
193,514
364,484
964,460
729,813		 Restricted
funds
2024
£
235,749
-
-
-
235,749
241,657		 Total
funds
2024
£
235,749
406,462
193,514
364,484
1,200,209
971,470		 Total
funds
2023
£
241,657
268,690
84,819
376,304
971,470

5. Income from other trading activities

Income from non charitable trading activities

Services provided to clients by the trading subsidiary
Compensation for ceasing of trading
Total 2023		 Unrestricted
funds
2024
£
4,937
-
4,937
28,505		 Total
funds
2024
£
4,937
-
4,937
28,505		 Total
funds
2023
£
-
28,505
28,505

Page 24

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

6. Expenditure on raising funds

Costs of raising voluntary income

Rent & rates, utilities
Premises
Advertising and marketing
Subscriptions
Other costs
Insurance
Equipment
Recruitment fees
Staff welfare
Computer and software
Printing. postage and stationery
Staff costs
Depreciation
Support costs
Total 2023		 Unrestricted
funds
2024
£
2,305
401
24,414
993
1,753
2,868
580
1,290
1,126
6,681
1,305
91,957
6,544
40,122
182,339
183,911		 Total
funds
2024
£
2,305
401
24,414
993
1,753
2,868
580
1,290
1,126
6,681
1,305
91,957
6,544
40,122
182,339
183,911		 Total
funds
2023
£
2,119
966
29,239
1,909
2,895
2,338
-
335
184
8,107
1,255
92,691
6,718
35,155
183,911

Page 25

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

7. Analysis of expenditure on charitable activities

Summary by fund type

Services to older people
Total 2023
8.
Other expenditure
Loss on disposal of fixed assets
Total 2023
9.
Analysis of expenditure by activities
Services to older people
Total 2023		 Unrestricted
funds
2024
£
1,075,345
1,264,827
Activities
undertaken
directly
2024
£
1,239,321
1,375,984		 Restricted
funds
2024
£
582,160
530,901
Unrestricted
funds
2024
£
-
423
Support
costs
2024
£
418,184
419,744		 Total
2024
£
1,657,505
1,795,728
Total
funds
2024
£
-
423
Total
funds
2024
£
1,657,505
1,795,728		 Total
2023
£
1,795,728
Total
funds
2023
£
423
Total
funds
2023
£
1,795,728

Page 26

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

9. Analysis of expenditure by activities (continued)

Analysis of direct costs

Staff costs
Depreciation
Rent & rates, utilities
Premises
Advertising and marketing
Activities and Events
Bank charges
Computer and software
Insurance
Food
Other costs
Printing, postage and stationery
Recruitment fees
Staff welfare
Subscriptions
Telephone
Training, meetings & conferences
Travel
Subsidy Home Helps
Consultancy
Company vehicle		 Total
funds
2024
Total
funds
2023
£
£
828,145
863,829
87,907
90,243
98,198
85,704
17,665
33,175
4,434
5,480
5,586
5,255
1,858
3,508
13,265
16,216
11,167
16,787
45,092
21,513
25,711
73,369
11,748
11,299
19,352
5,029
3,110
552
2,979
5,728
26,875
28,414
6,960
4,627
15,474
15,737
4,316
5,728
3,252
77,161
6,227
6,630
1,239,321
1,375,984

Page 27

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

9. Analysis of expenditure by activities (continued)

Analysis of support costs

Staff costs
Depreciation
Rent & rates, utilities
Premises
Activities and Events
Bank charges
Computer and software
Legal and professional
Other costs
Recruitment fees
Staff welfare
Support costs allocated to fundraising activities
Total 2024		 Total
funds
2024
Total
funds
2023
£
£
357,079
330,856
3,223
3,309
11,526
10,597
2,007
4,832
1,648
1,631
1,760
3,509
46,768
56,751
23,365
38,025
4,643
3,864
5,161
1,341
1,126
184
(40,122)
(35,155)
418,184
419,744

Governance incurred costs during the year were £23,365 (2023 - £38,025).

Page 28

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

10. Expenditure on charitable activities: Services to older people

The cost of these programmes are noted
below:
Information and advice
I & A - Haslemere
Shopmobility
Making Connections Runnymede & Spelthorne
Guildford Computer Drop in Centre
Shopmobility Service in Guildford
Retail
Lasting Power of Atourney
Tea & Chat
Hospital activities
Go50
Men in Sheds
Clockhouse Café
Clockhouse activities
My Life My Story
Governance
Fundraising
Total 2023
Auditors' remuneration
Fees payable to the Charity's auditor for the audit of
Fees payable to the Charity's auditor in respect of:
All non-audit services not included above		 Unrestricted
funds
2024
Restricted
funds
2024
£
£
50,718
335,662
233
1,938
2,513
54,211
3,909
41,332
494
1,186
1,316
4,184
-
-
-
-
180,700
29,906
114,608
10,680
368
71,738
9,130
21,395
-
9,928
-
-
-
-
-
-
-
-
363,989
582,160
1,264,827
530,901
the Charity's annual accounts		 Total
funds
2024
£
386,380
2,171
56,724
45,241
1,680
5,500
-
-
210,606
125,288
72,106
30,525
9,928
-
-
-
-
946,149
1,795,728
2024
£
11,740
2,350		 Total
funds
2023
£
291,228
60,420
414,800
81,065
651
64,973
403,103
174,602
238
6,572
2,030
41,073
82,887
52,971
1,332
35,155
82,628
1,795,728
2023
£
10,550
1,900

11. Auditors' remuneration

Page 29

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

12. Staff costs

Wages and salaries
Social security costs
Contribution to defined contribution pension schemes		 2024
£
1,151,985
86,461
38,735
1,277,181		 2023
£
1,159,624
92,638
35,114
1,287,376

The average number of persons employed by the Charity during the year was as follows:

Direct charitable
Management, administration and support		 2024
No.
49
4
53		 2023
No.
51
4
55

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

2024 2023
No. No.
In the band £60,001 - £70,000 1 1

The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £196,580 (2023: £287,801).

13. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2023 - £NIL) .

During the year ended 31 March 2024, expenses totalling £ 535 were reimbursed or paid directly to 3 Trustees (2023 - £NIL to Trustees for travel and subsistence costs).

14. Taxation

The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes. The charity's trading subsidiary gift aids available profits to the parent charity. Its charge to corporation tax in the year was £nil (2023: £nil).

Page 30

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

15. Tangible fixed assets

Cost or valuation
At 1 April 2023
Additions
At 31 March 2024
Depreciation
At 1 April 2023
Charge for the year
At 31 March 2024
Net book value
At 31 March 2024
At 31 March 2023		 Freehold
property
£
501,876
-
501,876
8,740
4,988
13,728
488,148
493,136		 Long-term
leasehold
property
£
20,627
-
20,627
2,827
2,062
4,889
15,738
17,800		 Property
Improvements
£
279,170
16,854
296,024
51,918
68,438
120,356
175,668
227,252		 Motor
vehicles
£
10,939
-
10,939
3,100
2,188
5,288
5,651
7,839		 Fixtures and
fittings
£
13,571
-
13,571
3,845
2,714
6,559
7,012
9,726		 Computer
equipment
£
52,782
-
52,782
30,833
14,095
44,928
7,854
21,949		 Other fixed
assets
£
28,153
10,680
38,833
24,055
3,190
27,245
11,588
4,098		 Total
£
907,118
27,534
934,652
125,318
97,675
222,993
711,659
781,800

Page 31

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

16. Fixed asset investments

Cost or valuation
At 1 April 2023
Funds extracted
Revaluations
At 31 March 2024
Net book value
At 31 March 2024
At 31 March 2023
Investments comprise:
UK Bonds
UK Equities
Overseas Equities
Overseas Bonds
Other
Cash		 Investments
in subsidiary
companies
£
2
-
-
2
2
2		 Listed
investments
£
667,036
(100,000)
11,196
578,232
578,232
667,036
2024
£
30,447
40,856
144,265
43,103
86,120
233,441
578,232		 Total
£
667,038
(100,000)
11,196
578,234
578,234
667,038
2023
£
61,496
75,021
199,789
132,279
181,570
16,881
667,036

Page 32

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

16. Fixed asset investments (continued)

Principal subsidiaries

The following were subsidiary undertakings of the Charity:

Names Company Principal activity Class of Holding
number shares
Age UK Surrey (Trading) Limited 04184776 Dormant Ordinary 100%
Age Concern Surrey Limited 10067316 Dormant Ordinary 100%
Age Concern Surrey (Trading) Limited 10067234 Dormant Ordinary 100%
Age UK Runnymede and Spelthorne 06523366 Dormant Ordinary 100%
The Orchard Club (Haslemere) 07816560 Dormant Ordinary 100%
The financial results of the subsidiaries for the year were:
Names Net assets
£
Age UK Surrey (Trading) Limited 2

The financial results of the subsidiaries for the year were:

The charitable company owns the whole of the issued ordinary share capital of AGE UK Surrey (Trading) Limited, a company registered in England. The subsidiary ceased trading in December 2019.

Age Concern Surrey Limited, Age Concern Surrey (Trading) Limited, Age UK Runnymede and Spelthorne and The Orchard Club (Haslemere) are exempt from preparing and filing individual accounts by virtue of s394A and s448A of the Companies Act 2006 for dormant companies.

Age UK Surrey (Trading) Limited, Age Concern Surrey Limited, Age Concern Surrey (Trading) Limited Age UK Runnymede and Spelthorne and The Orchard Club (Haslemere) are exempt from audit by virtue of s479A of the Companies Act 2006.

17. Debtors

Due within one year
Trade debtors
Prepayments and accrued income		 2024
£
15,188
399,133
414,321		 2023
£
330
48,998
49,328

Page 33

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

18. Creditors: Amounts falling due within one year

Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income
Deferred income at 1 April 2023
Resources deferred during the year
Amounts released from previous periods		 2024
£
12,750
21,557
333
68,269
102,909
2024
£
41,885
30,732
(41,885)
30,732		 2023
£
33,209
25,977
290
67,404
126,880
2023
£
52,993
41,885
(52,993)
41,885

Deferred income relates to funding received in advance of future projects.

19. Provisions

At 1 April 2023 Dilapidations
£
10,000
10,000

At the balance sheet date, the Charity has provided for the cost of returning their retail space to the conditions in which they originally leased them. The provision will be released when each lease has expired or been terminated and the dilpidations costs have been incurred.

Page 34

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

20. Statement of funds

Statement of funds - current year Statement of funds - current year Income
£
-
1,531,212
1,531,212		 Expenditure
£
(193,040)
(1,064,644)
(1,257,684)		 Transfers
in/out
£
-
(159,374)
(159,374)		 Gains/
(Losses)
£
-
11,196
11,196		 Balance at 31
March 2024
£
-
Unrestricted
funds
Designated
funds
Retail and
Clockhouse
General funds
General Funds
Total
Unrestricted
funds		 Balance at 1
April 2023
£
193,040
893,086
1,086,126
1,211,476
1,211,476

Page 35

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

20. Statement of funds (continued)

Restricted funds
The Clockhouse
Information &
Advice (A&I)
Clockhouse
Men in Sheds
Digital
Befriending
Tea & Chat
Shopmobility
Hospital Activities
Total of funds		 Balance at 1
April 2023
£
544,196
-
-
-
-
-
-
-
-
544,196
1,630,322		 Income
£
-
315,919
36,544
5,241
1,250
5,000
132
44,874
3,898
412,858
1,944,070		 Expenditure
£
(9,928)
(362,888)
(107,642)
(22,080)
(1,254)
(18,787)
(1,186)
(54,211)
(4,184)
(582,160)
(1,839,844)		 Transfers
in/out
£
-
46,969
71,098
16,839
4
13,787
1,054
9,337
286
159,374
-		 Gains/
(Losses)
£
-
-
-
-
-
-
-
-
-
-
11,196		 Balance at 31
March 2024
£
534,268
-
-
-
-
-
-
-
-
534,268
1,745,744

Page 36

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

20. Statement of funds (continued)

Statement of funds - prior year

Unrestricted
funds
Designated
funds
Retail and
Clockhouse
General funds
General Funds
Total
Unrestricted
funds		 Balance at
1 April 2022
£
193,040
1,544,798
1,737,838		 Income
£
-
1,014,612
1,014,612		 Expenditure
£
-
(1,449,161)
(1,449,161)		 Transfers
in/out
£
-
(123,985)
(123,985)		 Gains/
(Losses)
£
-
(93,178)
(93,178)		 Balance at
31 March
2023
£
193,040
893,086
1,086,126

Page 37

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

20. Statement of funds (continued)

Restricted funds
Clockhouse
Men in Sheds
Age UK: I&A
Shopmobility
Hospital Activities
Scams
Spelthorne
Borough
Council:
Befriending
Surrey County
Council - Surrey
Downs Grants
Prime Donation
Spelthorne
Borough
Council: I&A
Guildford Borough
Council :
Shopmobility
Hospital activities
Shanley
Foundation
Total of funds		 Balance at
1 April 2022
£
544,196
60,050
-
-
-
-
-
-
-
-
-
-
-
604,246
2,342,084		 Income
£
-
-
58,504
26,174
90,292
15,000
15,000
28,820
21,496
44,874
14,741
13,708
18,257
346,866
1,361,478		 Expenditure
£
-
(60,050)
(69,663)
(52,869)
(106,416)
(17,658)
(20,434)
(36,640)
(26,438)
(62,094)
(43,496)
(16,886)
(18,257)
(530,901)
(1,980,062)		 Transfers
in/out
£
-
-
11,159
26,695
16,124
2,658
5,434
7,820
4,942
17,220
28,755
3,178
-
123,985
-		 Gains/
(Losses)
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
(93,178)		 Balance at
31 March
2023
£
544,196
-
-
-
-
-
-
-
-
-
-
-
-
544,196
1,630,322

Page 38

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

20. Statement of funds (continued)

Purposes of restricted funds

Community Foundation for Surrey has provided a grant to support the costs of the Men in Sheds Project, and Befriending.

In July 2009 the Charity assumed responsibility for operating the Shopmobility Service in Guildford. A contract was signed with Guildford Borough Council to support the programme for three years initially. Guildford Borough Council continues to provide an operating grant to support this programme. The Borough Council has stated its intention to support this service.

I&A is funded by Surrey County Council, Waverley Borough Council, Spelthorne Borough Council and Age UK grants.

NE Hampshire and Farnham CCG provided funding for Making Connections in that area. Age UK Surrey were subcontracted to Hart Voluntary Action to provide the service in Farnham until June 2020.

The Orchard Club (Haslemere) are funds for the Haslemere area which are represented by monies received form the Orchard Club when it closed down to be utilised on activities within that area

Runnymede and Spelthorne represents a legacy received from Age UK Runnymede and Spelthorne which is to be utilised on activities within that area.

The National Lottery grant enabled our Help at Home to be able to survive the lock down where the service was closed for 3 months and no monies were received. A decision was taken to stop all charges for three months and to continue with reduced funds.

A2 Dominion contributed to the Befriending service.

The Armed Forces covenant provided a grant to support ex-armed forces personnel.

Purposes of designated funds

The Retail fund has monies set aside to pay for consultancy and progress the opening of charity shops.

Purposes of general funds

The general fund was used to support overspends on the restricted funds.

A transfer has been made from general funds to restricted funds to fund the expenses of I&A, Men in Sheds, Befriending and other activities.

Page 39

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

21. Summary of funds

Summary of funds - current year

Designated funds
General funds
Restricted funds		 Balance at 1
April 2023
£
193,040
893,086
544,196
1,630,322
- prior year
Balance at
1 April 2022
£
193,040
1,544,798
604,246
2,342,084		 Income
£
-
1,531,212
412,858
1,944,070
Income
£
-
1,014,612
346,866
1,361,478		 Expenditure
£
(193,040)
(1,064,644)
(582,160)
(1,839,844)
Expenditure
£
-
(1,449,161)
(530,901)
(1,980,062)		 Transfers
in/out
£
-
(159,374)
159,374
-
Transfers
in/out
£
-
(123,985)
123,985
-		 Gains/
(Losses)
£
-
11,196
-
11,196
Gains/
(Losses)
£
-
(93,178)
-
(93,178)		 Balance at 31
March 2024
£
-
1,211,476
534,268
1,745,744
Balance at
31 March
2023
£
193,040
893,086
544,196
Summary of funds
Designated funds
General funds
Restricted funds
1,630,322

22. Analysis of net assets between funds

Analysis of net assets between funds - current period

Tangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Provisions for liabilities and charges
Total		 Unrestricted
funds
2024
£
177,391
578,234
568,760
(102,909)
(10,000)
1,211,476		 Restricted
funds
2024
£
534,268
-
-
-
-
534,268		 Total
funds
2024
£
711,659
578,234
568,760
(102,909)
(10,000)
1,745,744

Page 40

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

22. Analysis of net assets between funds (continued)

Analysis of net assets between funds - prior period

Tangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Provisions for liabilities and charges
Total		 Unrestricted
funds
2023
£
237,604
667,038
318,364
(126,880)
(10,000)
1,086,126		 Restricted
funds
2023
£
544,196
-
-
-
-
544,196		 Total
funds
2023
£
781,800
667,038
318,364
(126,880)
(10,000)
1,630,322

23. Reconciliation of net movement in funds to net cash flow from operating activities

Net income/expenditure for the period (as per Statement of Financial Activities)
Adjustments for:
Depreciation charges
Losses on investments
Dividends, interests and rents from investments
Increase in debtors
Decrease in creditors
Increase/(decrease) in provisions
Net cash used in operating activities
24.
Analysis of cash and cash equivalents
Cash in hand
Total cash and cash equivalents		 2024
£
115,422
97,674
(11,196)
(15,197)
(364,992)
(23,971)
-
(202,260)
2024
£
152,889
152,889		 2023
£
(711,762)
77,070
93,178
(24,080)
(6,476)
(46,817)
(20,000)
(638,887)
2023
£
267,486
267,486

Page 41

Docusign Envelope ID: 27A20538-4E55-48F6-BEA2-3B92C5B9918B

AGE UK SURREY (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

25. Analysis of changes in net debt

Cash at bank and in hand At 1 April
2023
£
267,486
267,486		 Cash flows
£
(114,597)
(114,597)		 At 31 March
2024
£
152,889
152,889

26. Operating lease commitments

At 31 March 2024 the Charity had commitments to make future minimum lease payments under non-cancellable operating leases as follows:

Not later than 1 year
Later than 1 year and not later than 5 years		 2024
£
50,500
48,370
98,870		 2023
£
50,500
97,875
148,375

The following lease payments and changes in lease payments have been recognised in the Statement of Financial Activities:

2024 2023
£ £
Operating lease rentals 50,500 49,583

27. Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1.

Page 42