Ch&rlty reglstration numbar 1034510 Company reglstration number 02894067 (England and Wales) AGE CONCERN WIRRAL OPERATINGAS AGE UKWIRRAL ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024
AGE CONCERN WIRRAL OPERATINGASAGE UKWIRRAL CONTENTS Page Trustees, report 1-20 stalemenl of tiustees, responsibilities 21 Indap&ndent auditorfs report 22-24 statement of financial actlvllles 25-26 Balance sheet 27 statement of cash flows 28 Noleg lo thè fin8ncial statements 29-52
Age UK Wlrral. the worklnu name forAge Con¢8rn Wirral(a company Ilmll•dby guaranlee- number2894067J ort ol the Trustees lor the ear ended 318t March 2024 Re LEGAL AND ADMINISTRATIVE DETAILS Name Age UK Wirral (working name for Age Concern Wirral) status Registered Charity (number 10345101 Company Limited by Guarantee (number 28940671 Registered Office Devonshire Resource Centre, 141 Park Road North, Wirral, CH41 ODD Charity Objects Its object is to promote the wellbeing of the public and/or older people, particularly, but not exclusively, irl and around the Metropolitan Borough of Wirral. Charity Trustees & Mr Paul Smith (Chair) Company Directors Dr Elizabeth White (Vice -chair) (resigned February 2024) Mr Myles Edwards (Treasurer) Mr Keith A. Bailey {Vice-Chair) Mr Brian Williams (resigned April 2024) Ms Ruth Rogers Professor Michael Jones (resigned February 2024) Mrs Patricia Crocker Dr Karalie Burke Dr Peter Barton Mrs Linda Manson Company Secretary Mr Jamie Anderson Chief Executive Mr Jamie Anderson Executive Team Mr Jamie Anderson, Chief Executive & Nominated Individual Mrs Sue Sanford, PA to the Chief Executive (relired March 2024) Mrs Jenny Palon, Deputy Chief Executive (resigned May 2024) Mr Richard Crocker, Finance Director Mrs Julie Rooney, Senior Leader- Care & Registered Manager Miss Ellie Thomson, Senior Leader - Digital Transformation Mrs Rachel Williams, Senior Leader- Sustainability Mrs Barbara Cook, Senior Leader- Wellbeing (retired June 2023) Bankers Auditors Barclays Bank PLC, 182 - 184 Grange Road, Birkenhead CH416EA Mitchell Charlesworth, Tempest, Suite 5.1, 12 Tithebarn Street, Liverpool L2 2DT HM3 Legal Egerton House, 2 Tower Road, Birkenhead CH41 1 FN Solicitors
Age UK Wirral- Ihe working name lorAge Concern Wirralla companylimiledby guaranlee. number289406T) ort ol the Tiuslees lor the ear ended 3151 March 2024 INTRODUCTION FROM THE CHIEF EXECUTIVE 'Needed more than ever before, The ultimate utopian vision of any Gharity is to no longer exist- for the need that the organisation was first set up to respond lo no longer to be there. The key message thatwe have all taken from this year is thatAge UKWirral is needed more than ever before. Every aspect of ourwork this year has demonstrated increased demand for our services and activities. What was reassuring about our major strategic review exercise was the insight from IoGal people that our current offer is broadly what people want and need now and what people expect to want and need in the future it is pleasing to see that our approach of co- producing our offer wilh local people and listening to their feedback on an ongoing basis keeps what we do real and relevant. What was significantly different, however, was the level to which local older people now rely on Age UK Wirral being there as part of their circle of support for later life. This marks a significant shift from 10+ years ago when we may have been perceived to add value to people's lives but not necessarily be as essential a component as we have now become - in the past we were perhaps 'nice to have, but now it feels that we are 'necessary to have,. There is a huge sense of responsibility towards local older people, their friends, families and carers, that comes with the knowledge that people absolutely rely on us. Hearing feedback that describes us as people's 'lifeline' is powerful. It only increases, however, the importance and urgency with which we need to find a way of growing and increasing the scale of our offer. It is hugely frustrating that against the backdrop of evidence from local people themselves and Ihe insight that population forecasts give us, we are still in a position where our'real, income is effectively falling year on year as we try to keep abreast of massive increases in costs. Frustrating and disheartening do not describe the feelings we shared when given no option but to undertake a restructuring exercise at the end ofthe year to redu our workforce by approximately 10 % in order to try and balance our budget for the year ahead. For us to deliver on our promises to, and ambitions for, older people in Wirral, the future needs to be different and must represent change. Bringing about a lol of this change is not something directly within our own gift. We need to see significant change in the thinking and Gommitment (financial as well as statements of intent!) from the very heart of Governmenl right the way through to policy and Commissioning in local authorities and N HS organisations. Many headlines have reported over recent years 'broken' health and social care systems. Organisations such as Age UK Wirral have huge potential to play a role in both preventing systems from becoming even more broken and actually changing future trajectories. We need to be encouraged and supported to build truly preventative interventions that will change people's life courses alongside the work we deliver to support people as they age. This will require investment a lot of investment- but the cost of this type of investment is significantly less than the amount of investment that will be required in acute NHS seNices if things do not change. People are what matter most to this organisation older people, our staff, our volunteers and our Trustees. We have a duty to older people and carers to be there when they need us. We have an
Age UK Wlrral. the working name lorAge Concern Wlrral (a company limitedbyguaranlee- numbor 28940671 Report of the Trustee5 for the year ended 31gl March 2024 obligation to our staff and volunleers to make sure that their work is resourced appropriately, that they are able to grow and maintain capacity rather than having to shrink and limit provision. We have to be able to confidently say 'yes we can. and not'no we cannot,. Our team have done incredible things once again this year. The passion, the focus and the drive of the Golleagues that I work with, even in some of the most difficult limes, is energising, and my motivation to keep doing what I do is driven by the dedication and commilment of the incredible people l am so fortunate to work with. My commitment as we move forward is a greater focus than ever before on amplifying our role as an advocate and champion of older people and their carers across Wirral making sure thal we maximise all opportunities to ensure that funding for older people's services is everyone's top priority. Martin Luther King once said 'ourlives begln to end the day we become sllent about things that matter., In the years ahead, myself and Age UK Wirral will ensure that we have a voice and that we use it - we will not allow ourselves to become silent. On behalf of our team, our supporters, and our beneficiaries, I commend thi5 report to you for your reading. Jamie Anderson Chief Executive & Nominated Individual 1st point of call for older people in Wirral
Age UK Wirral- the worklngname lorA9e Concem Wirral{a company limited byguarantee. number2894067} Re ort of the Trustees lor the ear ended 31$1 March 2024 ACKNOWLEDGEMENTS It is impossible to thank enough every person and organisation who has made our achievements this year possible. Our deepest gratitude goes to.. Our staff, volunteers, and Trustees for your endless acts of kindness. Local older people for putting their faith in us as a trusted partner. Our partners across Wirral who have collaborated with us, supported us and vice versa. All the Individuals and companTes who have donated money or goods to us to enable us to continue our work. Everyone who has fundraised for us or supported one of our events. Those people we have lost who so generously acknowledged us in their wills. The following groups, trusts, foundations, and others who provided much needed funding and support". Age UK Cheshire and Wirral Partnership NHS Foundation Trust National Lottery NHS Cheshire & Merseyslde Integrated Care Board Red Rose Charitable Trust Sefton Council for Voluntary Services The Patricia Routledge Foundation The Royal Society of St George The Seafarers, Charity Wirral Borough Council Wirral Lions Trust
Age UK Wlrral. Ihe worlringname lorAge Concern Wirralla company limltedbyguaranlfre. number28940671 Re ort of the Trustees for the ear ended 3161 March 2024 OBJECTIVES AND ACTIVITIES OUR VISION: TO MAKE WIRRAL A GREAT PLACE TO GROW OLDER ARINI FIGHYJA6 QUR VAIUES.. Frlndly- we rreot peoplE with respect ond courtesy Pmfésslonal_ WÈ ore Experlenced t7nd skilled In whol we do local cornmunilie5 Chonglng Ilv£- we moke a diffeience Ihrou9h what we do and how we do il P•ison-cenlr•d- we piovide 5UPPDiI loilored 10 eoch Indlvlduol SJVIHG CPIIIM6FJ¢,HII'it) EAPOIEIII6INFORhllN& Our Mission Statement
Age UK Wlrral. the working name forAge ConGem Wlrral fa company limiledby guarantee- number2894067J ort of the Trustees lor the ear ended 31¥l March 2024 Re WHAT DID WE DO THIS YEAR? Q Dementia & Carers 'Bringlng my Mum to Stanhope was the best thing l ever did, as I now feel like she Is my Mum again and we can spend time together, rather than me feeling like a carer., '1 really Ilke staying here, the food is lovely and the staff are so friendly. I feel at home., 'Dad had a fantastic time, and he looks so well and relaxed., 'Carers course prompted new questions and offered solutions- very helpful., The specialist volunleers and staff in our Dementia & Carer services make sure that people with dementia and their loved ones are supported lo live as well as they possibly Gan. We offer.. Day Care for people with dementia, including a seNice for people under 65 years of age, available to people via a Gare package with Social Services or funded privately. Reminder Finders specialist groups for people recently diagnosed with dementia, funded through a granl from the Lottery. Stanhope Court, our Dementia Residential Care and Short stay Home. Carer support service providing emotional and practical support and training for carers, funded through the Early Intervention Prevention contract with Wirral Health and Wellbeing CIC. During the year, we provided.. Over 20,000 sessions of day support for 186 people living with dementia. Over 35,000 hours of Gare and support for people living with us at Slanhope Court, including 25 people for short-stays. Help and support to 366 new carers joining the Carer Support Service. 70 individuals attending Reminder Finder groups specialist Cognitive Stimulation Therapy sessions for people with a mild to moderate diagnosis of dementia. 59 places on our two-day Carers Course, specifically designed to meet the needs of carers of people living with dementia.
Age UK Wirr81- the workin9 name forAge Con¢8m Wirral(a company limiledby uuaranlee. number2894067J ort ol the Trustee5 IOT the ear ended 315t March 2024 O Wellbeing Services .1 rely and look forward to my befriending calls each week especially as I live on my own., .1 m so glad my back is better as I really missed coming to our monthly lunch group and not seeing everyone. I was so lonely when I couldn't attend- thank god I had a befriender each week or I would not have seen anyone., 'The friendships that I have made have been invaluable.. 'Being part of the art group has glven me the motivation to be involved in a social activity that helps me with my physical and mental wellbeing. Thank you Age UK Wlrralj, Through our range of Wellbeing Services, we help people to live life to the full, overcome social isolation and improve people's physical and mental health. Health & Activities include Tai Chi, Sealed Exercise Classes, Yoga Groups, Arts and Crafts, Flower Arranging, Pilates, Zumba Gold and much more. There is also lots to enjoy outdoors too including Walking Groups and a Pholography Club. Lunch and Coffee Corners are held al multiple venues throughout the Wirral. People will have the opportunity to join other people in their area for an enjoyable meal or cup of coffee in friendly surroundings. The Kylemore Cenlre in Pensby hosts our social groups for isolated older people and people with a visual impairment. The groups provide a safe and welcoming environment for people to come together over a cup of tea and bite to eat so they can develop friendships with people in their local community. The Phoenix Group is where older gay and bisexual men can meet and make friends in a welcoming environment. Mariners Park is a retirement complex for Merchant Seafarers. For a number of years, we have offered a range of activities from Golf and Grown Green Bowls to Talks and Presentations. Sadly, our work at Mariners Park ended in March 2024 due to the expiry of funding. Over 50 % of older people in Wirral live alone. Our volunteer Befriending seNice is about making a real difference through one-to-one contact either in person or by telephone. Some of our key achievements this year were- 2007 classes and activities held, with 16,328 attendances (increase in attendance of 3158 compared to the previous year). 9144 befriending telephone calls made {an increase of 734 compared to the previous year). 1429 befriending visits undertaken (an increase of 128 compared to the previous year). 3302 attendances at Lunch Corners & Coffee Corners (an increase of 772 Compared to the previous year).
Age UK Wirral- the worklngname forAge Concern Wlrral fa company limlledbyguaranlee- number28940671 Report ol thè Trustees for the year ended 3111 March 2024 O Mental Health Therapies 'The serylce has been amazing. They are accommodating and very sweet. The theraplst I was assigned was wonderful- she was so willing to listen and neverpressurised me., 'Unbelievably Improved my life and how I look at things. I would recommend mental health therapies 150/0. It has been a life changing experience. It's made me understand things and change how I look at the world., We offer one-to-one-person cenlred counselling, delivered through our team of volunteer counsellors. We provide a professional, Gonfidential seNice 6 days per week with counselling sessions offered via telephone, virtually or face to face at the Devonshire Resource Centre. We use a model that looks at: Past- an opportunity to explore the impact of past experiences. Present equips clients with strategies for dealing with life challenges and explores unhelpfullunhealthy coping mechanisms. Future - provides access to strategies lo help improve resilience - clients are better equipped and able to respond to future challenges. During the year, through our contracl with Everylurn, the lead provider for Wirral's IAPT (Improving Access to Psychological Therapies) contract, we.. Received 624 referrals for support199 more than in the previous year). Delivered 6015 sessions of therapy1122 more than in the previous year). i i.y
Age UK Wirral. the working name lorAge Concern Wlrrdlla company Ilmltedby guarantee. number289406T) Re ort of the Trustee5 for the ear ended 31$l March 2024 O Digital Inclusion '1 have enjoyed the course very much. John is a very good teacher notjust in computers, but in everyday tasks.. 'I'm so glad l attended thls course as I've gained basic IT skills and more and met some lovely people., We live in a digital world. These days, we rely on our computers, smart phones, tablets and the internet for everything from socialising to shopping. While many of us have grown up with these developments, not all older people are 'silver surfers,, with some feeling left behind by the technological tide. Our work supporting digital inclusion helps people to stay in touch with family and make social connections. Becoming digitally included can help improve well-being by reducing social isolation and maintaining independence by enabling online shopping, online banking, paying bills and much more in this ever-growing digital world. A number of programmes of digital activity that had been funded through Covid-19 monies ended as the year commenced, but we were able to continue a reduced programme of digilal classes and activilies. We were also pleased to continue our Include IT Mersey Consortium work to support people back into employment through becoming digitally included. Key highlights this year were.. 239 people attending our group digital activities. 398 one-to-one digital inclusion sessions. 256 attendances across 62 sessions of our Include IT Mersey programme.
Age UK Wirral. the worklng name forA9e Concem Wirral (o company liffliledby guaranl•g- number289406T) Report of the Trustees lor Iheyear ended 31st March 2024 O Practical Support 'The seNice is invaluable and l appreciate it when I have to go for any sort of medical appointment, it's a comfort to know that the driver will be there waiting for me, as it can be stressful enough just going and speaking to the doctor/ consultant., 'This senfice has given me peace of mlnd in the knowledge l am being looked after and its one less thing to worry about. I would be lost without this wonderful service, I really don't know how I would cope., As people get older, everyday tasks such as attending appointments, going shopping. doing odd jobs can become more challenging. We want to help people to live as independently at home for as long as they Gan. Thanks to our incredible team of volunteers, we offer a range of support including.. Transport. Shopping. Prescription Collection. Gardening. Odd Jobs. Cold Weather Army. Thanks to a small amount offunding from Age UK, wewere able to also offer a Handyperson Service undertaking small odd jobs in people's homes during the course of the year. Sadly, this funding ended in March 2024 bul nevertheless provided much valued support during its year of operation. This year we were able to provide= 8077 supporled transport journeys and shops for isolated vulnerable older people. 537 small odd jobs completed by the Handyperson Service. 10
Age UK Wirral- the workin9 name lorAge Con¢ern Wlrrdl{a company limiledbyguaranlee- numbgr2894067} Report of the Trustee5 for the ear ended 31st March 2024 O Out of Hospital Support '1 am really glad I can count on your servl¢e to help me and my wife., 'That was a lovely smooth drive. l am prone to travel sickness but I feel fine. Thank youl, Sometimes we do not always have the friends, family or help around us that we need to stay safe and independent in our home. Our Out of Hospital Support service aims to promote independence, reduce social isolation and loneliness and prevent hospital admissions. We can offer support and practical assistance after discharge from hospital to help people settle back into their own home. This can include shopping, paying bills, sorting post, wellbeing visits and light housework. This short- term help gives people time to focus on getting better and reduces the chance of them being readmitted to hospital. For those people with multiple or complex issues, our team of Facilitators can work with them to help access a range of services that they may require and to connect them with a range of organisations and opportunities that will help them live well. Our Going Home Team assists with Iransport home after a hospital stay where an ambulance is not necessary, ensuring that wrap- around support is provided lo settle back in at home and continue recovery. In December 2023, we were pleased to launch our new Single Point ofAcGess Setvice within Wirral University Teaching Hospital - this project is designed support earlier discharge planning and to act as a gateway not only into post-discharge support from Age UK Wirral services but also from across the wider voluntary, communily, faith and social enterprise sector. During the year, key achievements included.. 2139 patients transported home from hospital1690/0 increas& from previous year). 190 patients supported through Single Point ofAccess. 4947 patient contacts in the community following discharge, including 309 complex cases with ongoing support.
Age UK Wirral- the worklng name lorAge Concem Wirral{a company Ilmll8d by9uarantee. number 28940671 ort of the Trustees lor the ear ended 31&1 M?rch 2024 O Information & Advice 'Thank you so much . We feel we have somebody looking after us because we get really confused with all of this benefit infom7ation.' .1 can't thank you all enough. l only rang to ask about a falls alam7 because I now live alone. You took the time to ask about my money situation, and I now know l am entitled to Pension Credit and Council Tax Support. This will make such a difference., As part of a collaboration between Age UK Wirral, Citizens Advice Wirral, Wirral Change and Wirral Mencap, we deliver the older persons, element of Ask Us Wirral, the Borough's Information and Advice Service. We were delighted towards the end of the financial year to learn that we had been successful in our partnership bid for the re-tender of the contract with Wirral Council, providing at least a further 3 years, financial security for this service. Thanks to funding from Wirral Council in response to the cost-of-living pressures experienced by local people, we were able lo fund dedicated Welfare Benefits Specialists during Ihe course of the year, who supported people to identify any entitlement lo benefits and provided practical support and assistance with the completion of claims forms. Our specialist information and advice colleagues provide free and impartial information and advice on the full spectrum of later life issues, including support to ensure that people are receiving all of Ihe benefits to which they are entitled in order to maximise their income. We have a range of publications, including factsheets, booklets and information guides, that cover all enquiry issues, and these can be provided as hardcopy to people or can be downloaded from our website. During the year, our team.. Received 2728 referrals for Information and Advice, resulting in 8699 conlacts. ReGeived 926 referrals for support with welfare benefits, resulting in 4845 contacts. Maximised the income of local people by £3,298,246 annually (this is almost equivalent lo the entire organisation's turnover for a year). 12
Age UKWiTral. the working name forAge Concern Wirralla company Ilmlledbyguaranlee. number2894067} Re ort ol the Tru51ees for the ear ended 31$1 March 2024 WELLBEING HUBS AND CAFES Through an innovative partnership with Wirral Community NHS Foundation Trusl, we were delighted this year to launch two Wellbeing Hub and Café Ventures. Marine Place was launched in July 2023 within a commercial space in a new Health and Social Care building in Wesl Kirby. Co-located with a GP Surgery and a range ofsocial care and NHS staff, we have developed a model which combines a café offer with a range of activities, clinics, surgeries and access to information, advice and signposting. Our lease with Wirral Community Trust is based on a social value return rather than a financial payment, and we were delighted to have delivered over £50,000 of social value in the first ten months of operation, exceeding our annual £25,000 target. We have been surprised by the extenl of isolation and loneliness that we have seen in West Wirral, and continue to develop the programme at Marine Place to respond to this. We have sought to ensure that we use the Hub as a place for a range of other organisations to Gome together, and during the year worked with.. Ask Us Wirral to deliver a weekly Information and Advice clinic. Involve Northwest - for a weekly drop-in session wilh the local Community Connector. Everyturn (Talking Together Wirral) -to raise awareness about the benefits of talking therapies. stroke Association isolation after a stroke. Chatty Café - Ihe Chalty Café hosl a coffee afternoon once a week. Home Instead - Home Instead facilitate and cover the costs of a Goffee afternoon once a month. Nurse Practitioners for Older People NPOPS have begun a drop in at the hub on a Tuesday afternoon, supporting about 4 clients a week. SocTal Prescribers - a weekly drop-in session. Carer Support- practical and emotional support for Garers of people living with dementia. Building upon the success of Marine Place, we were invited by Wirral Community Trust to take over the running of an exisling café within St Catherine's, Tranmere. We launched our second venture in February 2024, and have been delighted by the reception to our new menu and structure. During the course of the coming year, our focus will be on developing the programme of wellbeing activities to replicate the model al Marine Place. a regular meeting point for clients who are working on reducing social We would sincerely thank our¢olleagues atwirral Community NHS Trust fortheir continued support, commitment and faith in us. HOUSEHOLD SUPPORT FUND On behalfofwirral Council, we were pleased to support the administration of the Household Support Fund for local older people, providing crisis support to vulnerable households in most need with the cost of essenlials during the cost-of-living crisis. We supported a total of 3068 people across 1316 households wilh a range of financial support, including provision of hot meals, shopping vouchers, payment of energy bills and much more. 13
Age UK Wlrral- th• workingname lorAye Concern Wirral{a company limited byguarantee. number289406TJ Re ort of the Trusleeg for the èar ended 31sl March 2024 CHRISTMAS DAY 2023 We know Ihal many older people in Wirral experience feelings of isolation and loneliness every single day of the year, but Christmas Day is the one day each year that can significantly exacerbate such feelings. Once again this year, thanks to the generosity of local people and local businesses, 99 volunteers delivered 105 hot Christmas Dinners, supplied by 5 local restaurants, to older people in Wirral who othemise would have gone the whole day without seeing anyone. Whilst only a small gesture, the impact for people receiving these meals was huge. We are graleful to those organisations that helped us go the extra mile with our Christmas Day activities - in particular.. staff and customers at Tesco Bidston for the donations of presents that we were able to give out with meals. Pupils at Bidston Primary School for their hand-made Christmas Cards. Co-op for their donation of Christmas Crackers. Merseyside Fire and Rescue Service for their support once again in the co-ordination and delivery of meals. VOLUNTEERING '1 am enjoying my volunteering with Age UK 1rra1- I feel privileged helping a little., 'Knowing that you make a difference to people's lives is what makes volunteering worthwhile., Volunteers continue lo be at the forefront of service delivery within Age UK Wirral. Their skills, personality and lived experience make them a vital part of our team. As with many other local organisations, we have struggled to build our volunteer numbers back up to pre-covid. Thanks to the ongoing efforts of our Volunteer Co-ordinator, we were delighted to welcome an additional 40 new volunteers during the course ofthe year and we ended the year with 307 people actively volunteering in a range of differenl roles across the organisalion, including befriending, activity tutors, drivers, shopping, reception, charity shops and much more. We estimate that our volunteers dedicate over 75,000 hours of support each year. If this is conseNatively valued at £11.42 an hour, the contribution of our volunteers equates to £856,500 each year. In addition to efforts to recruit new volunteers, we have also invested in opportunities to thank and reward existing volunteers. 11 new Volunteer Drop-ln sessions were held during the course of the year, in addition to a specific Volunteer Event in June 2023 to lebrate and thank our volunteers. We developed a new partnership with Wirral Met College supporting predominantly asylum seekers and refugees completing mandatory English qualifications to undertake 6-week volunteering placements to gain new skills and experience. As a result of Ihis, we were the winners of the Wirral Met College award for nurturing students. We have also extended our relationship with the University of Chesler to formalise opportunities for nursing students to complete extended placements with the organisation. Recognising the importance of the role that volunteers play within the organisation, we also increased opportunities for volunteers to play a role in the strategic governance of the organisation through supporting volunteers to join a number of the Board of Trustees, sub-committees, including 14
Age UK Wlrral- the working name lorAge Concern Wirralla companyliffliledbyguarantee- number28940671 Report of the Trustee$ for the year ended 3151 March 2024 Inclusive Culture and People Commitlees. We are grateful to Ihese volunleer representatives for their time and insight. *1 PLANS FOR FUTURE PERIODS We are in no doubt that the coming years will continue to be challenging for the voluntary. ommunity, faith and social enterprise sector. Our immediale priority must be to stabilise our funding basis - ongoing annual increases to costs in excess of 10 % per annum simply are not sustainable if contracts and grant income does not increase by the same amount. We are a5ready experiencing challenges in maintaining our own unrestriGled income in a difficult trading environment, and we will need to closely monitor and respond to changes in our performance. Alongside these immediate and significant pressures, we must not lose sight of our long-term ambition, and we need to ensure that each year we are taking incremenlal steps to achieve the plans laid out in our 25-year Stralegic Plan. Key elements of this plan include.. To continue what we deliver but to make sure that we have sufficient capacity to do more- many of our seNices will need an additional 150 /0 capacity over the next 25 years. To be bolder and more compelling in our narrative about ageing, ensuring that people recognise us as experts in the fields of ageing, frailty and dementia. To increase our preventative focus through work with younger people to influence people, retirement planning and to bring about positive behavioural changes that will help to promote more years of healthy later life. To drive our income generation work to make best use of every pound we have available to us, seeking to move from a position of year-to-year uncertainty around financial stability to a position where we are able to make longer-term plans with confidence about a stable and resilient funding portfolio. We also know that the coming year will see some changes to the legal framework that governs our relationship as an independent and local organisation wilh the rest ofthe Age UK Network. We look fonmard to exploring some of the opportunities that this may present in terms of looking at how we can collaborate differently with our Network Partners to maximise fundraising impact, to enhanGe outcomes for older people and to increase the awareness ofthe general public of the Age UK brand the importance of the work that we do. In order to achieve all of this, we absolutely must ensure that we put people- older people, our staff, our volunteers and Trustees- at the heart of everything that we do. 15
Age UKWirral- tho working name lorAge Concgrn Wirral la company limltad byguarantee- numbor28940671 ort of the Trustee5 for the ear ended 31$1 March 2024 FURTHER INFORMATION ABOUT OUR WORK A more detailed account of the services and activities offered by Age UK Wirral can be found on the organisation's website www.a eukwirral.or .uk or within the Guide to Services available at all Age UK Wirral venues. JamleAndersDn ndonl v4lUNwyorgatsnnylr*JClols WwroltQSl¥PDTI IWpEopIEthmuthA r4w¢o15eiYires Aqc UK Wiiral Alternatively, why not follow us on Facebook or Twitter @AgeUKWirral or follow our CEO on Twitter @AgeUKWirralCEO. 22SIu'.Lib. ()IL0[S MEfAA A9vU¥•. 01 É¢onomist15psllrt$0 .£4 L T• A11 . STRUCTURE, GOVERNANCE AND MANAGEMENT Governing Document The charity is a charitable company limited by guarantee and was set up on 2nd February 1994. It is governed by a Memorandum and Articles of Association, which was last amended in October 2012. Its object is to promote the wellbeing of the public andlor older people, particularly, but not exclusively in and around the Metropolitan Borough of Wirral. Election and Role of Trustees The charity has adopted the "Trustee Model" whereby the charity's trustees are the voting members of the organisation and form the Board of Directors. The Trustee Committee embarked upon a structured process during the year to recruit a number of new Trustees to be recommended to the Board for appointment. Trustees are elected to serve for a three-year period at the Annual General Meeting, one third of the number retiring and being eligible for re-election each year. New Trustees are supported through an induction process, which includes a presentation, planned visits to each department of the organisation, plus written material giving additional background information and outlining their responsibilities as a Trustee. The Board of Trustees is responsible for the overall governance and direction of the charily, with day-to-day operational management delegated to the Chief Executive, Jamie Anderson. The Trustees meet a minimum of six limes a year. The Board receives reports at each meeting from the Chief Executive, along with a schedule of reports from all areas of the organisation. The Board of Trustees is supported and advised in its work by the following Sub-commiltees & Groups: Business (Finance Premises l H&S Truslee Inclusive Cultures People Committee Service Review Marketin Audit & Risk 16
Age UKWirral. the worklng name forAg8 Concern Wlrral(a company limifed bygu4ranletr- number2894067} Roport of IheTruslees for theyear endèd 31st March 2024 Each of these groups is chaired by a Truslee, includes additional Trustees and other relevant individuals, and has its own specific terms of reference. Whilst certain functions and issues are delegated from the Trustee Board, each committee has its decisions ratified by the full Board. No director l Trustee has any beneficial interest in the Company. The subscribing members of the Company undertook to contribute £1 each in the event of its winding up. Internal Control The Trustees have overall responsibility for ensuring that the charity has appropriate systems of controls, financial and othenmise. They are also responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities and to provide reasonable assurance that: The charity is operating efficiently and effectively. Its assets are safeguarded against unauthorised use or disposition. Proper records are maintained, and financial information used is reliable. The charity complies with relevant laws and regulation5. The systems of internal control are designed to provide reasonable, but not absolute, assurance against material misstatement or loss. They include.. A strategic plan and an annual budget approved by Ihe trustees. Regular consideration by the Trustees of financial results, variance from budgets, non-fi'nancial performance indicators and benchmarking reviews. Delegation of authority and segregation of duties. Identification and management of risks. Public Benefit The Trustees confirm that they have referred to the guidance contained in the Charity Commission's general guidance on Public Benefitwhen reviewing the Charity's aims and objectives and in planning its future activities. Risk Assessment The Trustees have a formal risk management process to assess business risks and implement risk management strategies. This involves identifying the types of risks Ihe Charity faces, prioritising them in terms of potential impact and likelihood of occurrence, and identifying means of mitigating the risks. As parl of this process, the trustees reviow the adequacy of the charity's current internal controls. Charity Good Governance Code The Trustees have adopted the Charity Good Governance Code (Large Charities) and have completed a self-assessment against the Code. The Trustees determine that they meet all the standards of the Code. Quality Assurance Age UK Wirral has mel the Charity Quality Standard the national quality framework for Brand Partners of Age UK. The charity works with the Age UK National Information & Advice Quality Programme for the oversight of ils provision of informalion and advice. 17
Age UK Wirral- the workingn*me forAge Goncem Wirral (a company limitedby guaranl88.number 2894067) Report ol the TTu$lees for thoyear ended 315l March 2024 The charity continues to work to the "Investors in People" standard, relating to the involvement, training and development of its staff and volunteers, and was upgraded to the Platinum Standard at its most recent assessment. Stanhope Court, the organisation's Residential Care Home, is regulated by the Care Quality Commission ICQC) and was rated Good at its last inspection. Key management remuneration The Board consider the affordability of a cost-of-living increase for all employees when budgets are set annually. This would include Senior Leaders. Senior Leaders, including the CEO, are on fixed levels of pay, with no additional increments available currently. The Board are committed to continue to review salary structures year on year. Charitable ObjeGts Age Concern Wirral's Memorandum and Articles of Association states that the organisation's object is to promote the wellbeing of the public andlor older people, particularly, but not exclusively, in and around the Metropolitan Borough of Wirral. Achjeving our objectives Our approach to our work is characterised by the values and principles that underpin all our activities, as recorded above. In summary, our strategy for achieving our Aims & Objectives is to ensure that we.. Work wilhin a framework of regularly reviewed policies, informed decision making, and high quality, professional standards of service delivery. Have a well-trained and informed workforce, actively involved in the organisation's development. Listen to older people and provide seNices, activities, support. and opportunities that are in direct response to their expressed or idenlified need. Work in partnership with other agencies to secure the best response to the needs ofolder people. 18
Age UK Wirral- the working name lorA90 Concem Wlrral fa company limiledby guarantee. number2894067} Re ort of the TTU51ees lorthe ear ended 31gl March 2024 FINANCIAL REVIEW Income Generation The Charity's total income for the yearwas £3,719,132 compared with £4,207,335 for the prior year (a decrease of £488,203 or 11.6 % ). The decrease is largely explained by lower amounts gifted via both Donations and Legacies in 2023-2024 compared with 2022-2023. The Charity's regular income for the year, excluding Donations and Legacies, was £3,640,870 compared with £3,775,921 for the prior year la decrease of £135,051 or 3.6% ). At the year end the Charity held leases for nine retail outlets across the borough. Two of these charity shops were inactive at year-end and subsequently closed when the leases came to an end post year-end leaving the charity operating seven shops. Resources Expended The Charity's total resources expended for the year totalled £4.040,201 compared with £3,846,318 for the prior year (an increase of £193,883 or 5.1 Q/o}. During the year the Charity commissioned an independent, professional valuation of its three freehold properties and £30,000 was written off the value of the Devonshire Resource Centre. This reduction is within the 'total resources expended, figure of £4,040,201 shown above. £75,000 was written off the value of the property at MeadowGroft and this figure is shown separately as a 'revaluation of tangible fixed assets, which reduces the value of the 'revaluation reseNe' shown on the Balance Sheet. The value of the third property, at Market street, was unchanged. The total costs for the year, including non-cash related property write-downs, therefore totalled £4,115,201 which was an increase on the prior year of £268,883 Net Movement Tn Funds The total net movement in funds for the year was a reduction of £396,069 compared with a surplus for the prior year of £361,017. This year on year negative movement of £757,086 has resulled from lower income £488,203 (mainly because of lower levels of both Donations and LegaGies) and higher expenses £268,883 (£105,000 reduction in property values plus increases in salaries and wages driven largely by increases in National Minimum Wage and Real Living Wage plus concomitant impacts on differentials). Reserves The Trustees continue to aspire to maintain Total Cash equivalent to three months. Total Costs. As al 31 st March 2024, Total Cash was £1,227,699. The budget for 202412025 anticipates Total Costs of £4,151,137 of which £47,000 relates to non-cash depreciation which leaves adjusted Total Costs of £4,104,137, which equates to £342,011 per month therefore at the Balance Sheet date the company has cover of 3.6 months when comparing Total Cash against Total Costs excluding Depreciation. The Trustees are also pleased to note that Total Unrestricted ReseNes at 31st March 2024 amount to £1,140,894 which covers 3.3 months of Total Costs. Reslricted Reserves at 31 st March 2024 amount to £1,153,336. Total Reserves at 31sI March 2024 therefore equal £2,294,230 which is £396,069 less than the Total Reserves of £2,690,299 at 3191 March 2023. 19
Age UK Wirral- Ihe working name forAge Concem Wirral fa companylAmiled byguarantee- number 28940671 Report ol the Trustees ftsrthe year ended 3151 March 2024 Changes in Fixed Assets Tangible Fixed Assets were depreciated by £30,327 in the year (2023.. £33,393). There were additions in the year with value £5,337. There were no disposals in the year. Property values were reduced by £105,000 in year as a result of revaluation. The Nel Book Value ofTangible Fixed Assets therefore decreased by £129,990 from £1,603,808 at 31st March 2023 to £1.473,818 at 31 sl March 2024 Information to Auditors So far as each of the Directors is aware, at the time this Report is approved, there is no relevant Audit information of which the Charity's Auditors are unaware. The Directors have laken the steps which they ought lo, so as to make themselves aware of any relevant Audit informalion and to establish that the Auditors are aware of such information. Auditors This is the first year of a renewed three year contract in which Mitchell Charlesworth (Formerly BWM) are acting as Auditors. This re rt, incorporating a Strategic Report, was approved by the Board of Directors on .Signed by- Paul Smith- Chair of the Board of Trustees .Ii LILLf 20
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL STATEMENT OF TRUSTEES. RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2024 The Iruslees, who are also the directors of Agé Concern Wirral for the purpose of company law, are responsible for PTeparing the Tiustees, Report and the financi81 statémènts in 8ecord8nce with appllcable law and United Kingdom Accounting Sianilards (United Kingdom GenerallyAccepled Accounling PTaclicel. Company Law requires the Iru8le88 lo prepare flnanclal slalemenls for each finanaal y8aT which g0 a true and fair view of the state of affairs of the charity and of the Sncomlng resources and application of resources, InclLJding the income and expenditure. of the chartlabl8 company for that year. In preparing Ihese finanolal slalements, the tNslees are required lo,. select suitable accounting polici88 and than apply them consistently- obsèrv8 thè methods and principles in the Charitie8 SORP., make judgements and osllmates that are reasonable and prudgnt., and prnpare the financjal statements Dn the golng concern basis unless it is inappropriate lo pr&8umo that the charity 11 continu6 in operation. The Iruslees arg responsible for keeplng adequate accountlng recDrd8 that disclose with reasonable accuracy al any Ilme the financial position of thè charity and enable them lo ensure that tho financial 51alements comply wlh the Companles Act 2006. Thèy are also rèsponsible for safeguarding the assets of tho charity and hence for taking rèasonablè steps for the prevention and deloction of fraud and other irregularities. 21
AGE CONCERN WIRRAL OPERATINGAS AGE UK WIRRAL INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OFAGE CONCERN WIRRAL Oplnlon WÈ hgve 8LJdlted the financial slalemenls of Age CDncern Witral Ilhe '¢haiily'} for the year end8d 31 March 2024 whith comprisè the statement of financial aclivilies, the balance str9t, the statement of cash ffic)ws and notes to the financial statemènts, including significant accounting policies. Ttte finanoial ieporting framework that has been applied in their PTeparalion is appliblE law and United Kingdom Accounting Standards, Including Financial Reporting Siandard 102 The FinanGial Reportlng Standard appIable in th8 UK and Republic of Ireland (United Klngdom GenerallyAccept8d Accounting Pradlcèl. In our opinion. the financial slalemènls.. givÉ a true and fair view of the Stale of tho charitable company's affalrs as at 31 March 2Q24 and of118 incoming resource3 and applicallon of reSoUrs, induding ils Incom8 and Èxpenditure. for the year then ended., have been properly prepared in accordanc& wlth United Kingdom Generally Accepted Accounting Practice,. and have been ppared in 8ceordancè with the requlrements oflhe Comp8nlg$ArA 2006. Basis for oplnlon We conducted our audlt in accordan wtth Intemallonal Standards on Auditing (UK) IISAS IUKII and applicable law. Our responsibilities under those standgrds 8re lurther described in the Auditorfs r6sponsibili1188 for th9 audit of Ihg financial statements section of our report. Wè ara Independent of the charity in accordance with tho ethical rBquiremenls that are relevant to our audit of tha financial statements In the UK. Including Ihe FRC'S Ethical standard, and we havè fulfilled our other ethical re8ponsibilili88 in accordance wilh these requirements. We believe that th& audit evidenc8 wè h8v& obtained is sufficient and appropriate lo provide a basis for our oplnS0n. Concluslons ralatlng lo going concern In audiling the financial statemènl8, wa have conduded that the Iruslees, u88 Of ihe going concem basis of accounting in the preparation of thè flnancl818tatemBnts is appropriate. Based tsn th8 work we have performed. we have not identified any material uncertainties relating lo evènfs or conditions that, individually or collectively, may cast significant doubl on thè ch8ritVs ability lo continue as a golno concern for a perlod of al least twelve munths from when the financial statements ar8 8ulhorised lor issue. Our rosponsibllllles and the responsibili1105 of th8 Irustèas wth respect lo going concern are describpd in the relevant wtions of this report. Other information The other information cumpr15es the inforrnation included in the annual rèport other than the financial slalemen18 and our audiloV8 report Ihereon. The trustees are responsible for thè othèr Information contained within the annual rewrt. Our opinion on the financS81 statements does not cover the other Information pnd, except to the exlenl olhetwse explicilly slated in our report, wè do not express any form of assurance concluslon Ihereon. Our responslbllily Is to read the other information and, in doing so. consider Mthelher the other information18 malerlalty incons1518nl vdlh thè finBnciBI slalements or our knowledge obtained In the course of the audit, or olheTwise appea to be materially rnlsstatèd. If we identify such material inconsislencie3 or apparent mBleri81 misstalernents, we are required to delerrnine wh61her Ihls 9Sves rfse lo a material misstatement in the financial statements themselves. If, based on the work we have p8rfoTmEd, we conclude that Ihere is a material misstatèm8nt ol this other infomiation. are required Io Teport that fact. We have nothlng Its report in this regard. Opinlons on other mattors prèycrlbèd tjy thè Compani•s Act 2006 In our opinion, based on th9 work undertaken in the course of our audit.. Ihe informallon given in the trustees, report for the finandal year for whid) the financial slalemenls a prepared, whlch Includes the directors, report prepared for th8 purposes of company law. is consislenl wth the financial slalemenls., and the directors, report inclLJded wiihin the Irustses, report ha8 b8en proP8red In accordan with applicabl8 legal requirements. 22-
AGE CONCERN WIRRAL OPERATING ASAGE UKWIRRAL INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF AGE CONCERN WIRRAL Matters on whl¢h w& are requlred to report by ¥xe•ptlon In the light of Ihe knowledge and undÈrstanding of the charity and ils environrnenl oblslnBd in the course of tho audit, we have not Sdentified material misslalemenls in the directors, report included wlhin thè trustees, report. We have nothing lo report In r&spe(X of the followng matters in rèlallon to hleh ihe Companies Act 2006 requires us to report lo you If, in our opinion.. adequate accounting rècoids have not been kept, or returns adequats for our audit have not bÈ8n Ved from branches not visil&d by us,. or the financia1 stalemonls are not agreement with the gccounling rgcords and relurn8', or certain dls¢losurÈs of tnJ8tees' remuneration speciffed by law are not made,. or we have not recelved all Ihe information and explanptions we require for our audil,. or thè trustees were not entitled lo piepaie the financial slalements In accordance wilh the small companle8 regime and t8ke advantage of the small companles, èxemptions in preparing the Iruslew, report and from the requirement lo propare a strategic report. R•sponslblllll85 of trustee8 As explained more fully in th8 statèm8nt of trustees, respon8ibililies, the INJslees, who are also the dlrectors of the charlly for the purpose of company law. are responsible for the preparation of tha financia1 slalements and for being salisfi8d that they give a true and lair view, 8nd for such inlemal control 85 the trustees determlne Is necessary to enablè thè preparation ol financial slalemenls that are free from material mi88t8lernenl, whElher due to fraud or error. In preparing the financlal slalemenls, the trugtèas are responsible lor ass888ing the Gharllls ability lo continue as a goinu con¢em. disdosing, as 3pplic8ble, matter8 related to going concem and uslng the going COnrn basis of accounting unlèss the trustees either intend lo liquidate the charitable company or to cease operations. or have no reali51ic altérnative but to do so. Audltorfs responslbllltlos for the audit of the flnancial statements Our objectiv05 are to obiain reasonable 8ssur8nce about whether the financi81 stalofftenls as a whole are free frnm material misslalenent, whether due lo fraud or arror, and to issue an auditor's Igport that Includes our opinion. Reasonable assuian¢& Is a hlgh level of assurance bul is not B 9uardnlee that an audit ctsnduotèd in occordance with ISAS IUKI will alw8ys d6t8at B material mi8slalernonl whEn 11 exSsts. Missialemenls can arisè from fraud or grror and are considered material if, individually or in the aggregate, thèy could reasonably be expected ID influen he aeonomlc decisions of users lakgn on the baS of these financlal st8t@menls. Tho extent to whl¢h our procedures are capabl• af d•t8ctlng Irrègularities. Includlng frattd The extent lo which our procedures are capable ol dèt&ctlng 1rglarItieS. inclLKling fraud, is detailad below. Our appro8¢h to identifying and assesslng the risks of material misstatement in respect of irregularities, indudSng fraud and non-¢t>mpl1an with laws and regulation8. was as follc)ws'. the engagement partner ensured that the engagement team collectively had the appropriale compelence, capabilities and Sklllg to identify or recognise norFcompllancè wth applicable laws and regulalion8', w6 identified the law8 and regulatlDns applicable lo the (%)mpgny through discussions with directors and other management we focused on specific laws and regulatlons which we consldered may have a direct matèrial effect on the rinancial statements or the operations of thè company, including tho Cornpanles Act 2006. IBxalion leglslalion and data protecuon, anli-bribery, employmgnl and health and safely legislation., we assessed the exlÈnt of complionce with the laws and regulallons identified above through making enqulries of managem8nt ènd inspecting legal correspondence idenllfled laws and regulations weie oommunicaled within the audlt 188m ragularly and the team remained aEert to instsnces ol nonkncompliance Ihrou9hout the audit. -23-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL INDEPENDENT AUDITOR'S REPORT ICONTINUED) TO THE MEMBERS OF AGE CONCERN WIRRAL We assessed the 8UgCePtlb1151y of the company's finaneAal slalements lo matsrial ffllsstatemènl. indudiro oblalnlng an understanding of how fraud mlght oecur, by.. making enquiries of management as lo where they con8lderÈd there was susceplibillty lo Iraud, their knowledge of aotual, suspected 8nd alleged fraud., and considering tha intèrnal controls in place lo miligale risks of fraud and non-compliance with laws Bnd regulations. To address th8 iisk offraLtd through management bias and ovettido of controls. we.. performed analyti¢al procedures lo tdÈntify any unusual or uxpeCted ie18tlonships- tested journal ontrie5 to Identify unusual transaelions.. and 88sessed whether judgements ond assumption8 rnade in detemiining fhe acccKJnting estsmales were indicsllve of potential bias., 8nd invesligatsd the rationale bèhlnd slgnlficant or unusual transactions. In response to the risk of Irregularities and non-COTnpllani£ with laws and regulallons. we designed prooedurès which Included, bul were nof limited lo.. 3gIng finanaal stalernenl disdDsures to undertying supportlng documentation., reading the minutes ol meetings of those charged with governance., and enquiring of m8nagement es lo actual and potential liligalion arid claims. There are Inherent lirnitalions in our audit procedures described above. The moro removed that laws and regulations are from financial Irans8¢tions, the less likely il Is that we would become aware of non-complianc&. Auditing standardg also limit the audit procedures required lo Idèntify non-compliance with laws and regulations to enquiry of the dirÈctors and other managemenl and the inspection of regulatory and legal corresportdén, if any. Material misstatements that arlse due lo fraud can bo harder to delect than tho58 that artse Irom erfor 88 they may Involve dellberale concealment or collusion. A further descripllon of our responsibillli¢s Is avallable on th8 FSnancial Rèporting Council's wgbslte at.. htlps-.ll www.Irc.org.ukJaudltor8responsibilitie8. This descrlption forms part of our Auditor's report. Use of our report This report is made solely to tre charitable company's members, as a body, in accordance with Chapter 3 01 Part 16 of the Companie8 Act 2006. Our audit work h8s been undertaken so that we might state to the charitable company's members those matters WE are required ID stat& tr) them in an auditorfs report and for no other purpo89. TD the fullÈsl extent peTmitted by law, we do not accept QT assume responsibility lo anyone other than tho chorilablp company and the charitable company's members as a body, for our aud(( work, for thls report, or for the opinions we have formed. Loui8& Casay ACA (Senlor Statutory Auditor) for and on behalf of Mlt¢h•ll ChaTlesworth IAudltl Llmlt•d 11 DlQQmlw JOL4 Accountahts statutory Audltor Suite 5.1 T8mpèst 12 Tlthebam Street Liverpool L2 2DT -24-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Current financial y•ar Unrestrlcted RestrS¢tsd funds funds 2024 2024 Total Total 2024 2023 Notes Income and endowments fro Donations and legaoies Charitable 8Ctlvities Olh8r tr&ding actsvilie8 Inve51menls Other Inco 72,891 679,011 819,914 15,076 100,872 5,371 2,025,997 78,262 2,705,008 819,914 15,076 100,872 431,414 2.874,258 772.225 14.714 114.724 Total In¢oMO 1,687,764 2,031.368 3,719,132 4,207.335 Ex énditure on.. Raising lund$ 771,313 771,313 652,675 Charitable act4vilies 1,624.625 1.644,263 3,268.868 3,193,643 Total gxpendlturè 2,395.938 1,644,263 4,040,201 3.846,318 Not {outgolngllin¢omSng resour¢os before transfer8 1708.174} 387,105 {321,0691 381,017 Gro88 transfers be¢ween fund$ 381.735 (381,735) Not {outgoinginncomlng resourc08 {326.4391 5.370 (321,0691 361,017 other raeognlsod galns and losses Revaluatlon of tsngibl8 Ilxéd assets (75,0001 175.000) Net movemont In funds 1326.439} {69,6301 {398,(*91 361.017 Fund balances al 1 April 2023 1,467,333 1.222,966 2,690,299 2,329,282 Fund balances #t 31 March 2024 1.140,894 1,153,336 2,294,230 2.690,299 Tho sl8lement of financlal 8Ctivilies includes all gains and10ss6s recognised in the year. All income 8nd èxpenditure derlve from conlinulng activities. The 8iatemenl of finanolal ac15vilies a180 complies wilh the requirements for an Income and exp8ndiluie account under thè CompaniesAcl 2006. 25-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Prlor flnancial yèar Unretstri¢tod Restrlcted funds funds 2023 2023 Total 2023 Nol•s Income and endowments fro Donallons and legacies Charitable acllvi(ies Othèr trading activitie8 Investments Other income 431,414 604.112 2,270,146 772,225 14,714 114,724 431,414 2.874.258 772,225 14,714 114,724 Total In¢omg 1,937,189 2.270,146 4.207,335 Ex ènditure on.. Raising funds 652,675 652,675 Charitable activities 1.343,611 1,850,032 3,193,643 Total expBnditur• 1,996,286 1,850,032 3,846,318 Net loutgolngllincomlng r8source6 beforè transfors {59,0971 420.114 1,017 Gross Ir8n$f8rs betsveen fvnds 42Q.114 1420,114) Nèt {outyoingllincominB rèsources 361,017 361,017 other recognl¥8d galns and lo#s•s Not movement In fund* 361,017 361,01Y Fund balances 811 Apiil 2022 1,106,31e 1,222,966 2.329.282 Fund balanc6s at 31 March 2023 1.467,333 1,222,986 2,690,299 -26-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL BALANCE SHEET ASAT31 MARCH 2024 2024 2023 Not•s Fixed assets Tangible assets Inv&stment property Investments 15 16 17 1,473,818 110,000 1.603,808 110,000 1,583,820 1,713.810 Current assets Debtors Cash al bank and in hand 18 182,950 1,227,699 173,271 1,710,022 1,410,649 1,883,293 Creditors: amounts falling dua wlthln one year 19 {583,844) 1715,1031 Net ourrent assets 826.805 1,168,190 Total asBets lèss current liabilitièx 2,4fj0,625 2,882.000 Crèdltors: amount$ falllng due after moro than one year 20 115,395) 121.4971 Provlsions for118bllltles 22 {101,0001 1170.2041 Ngt assèts 2,294,230 2,690,299 Incomg funds General restricted funds Revaluation reserve 727,617 425,719 722,247 500.719 1,153,336 1.222,966 Unre rlcted funds Designated funds General unrestricted funds 26 21,445 1,119,449 26.915 1,440.418 1,140,894 1,467,333 2.294,230 2,690,299 These flnancial slalements have been prepare(I In accordance with th6 provisions applicab19 to companies subject to the 811 companies regime. Th8 nan ial slatem8nts were approved by the Trustees on .. fj: LL , ZoL(t MrP8 I Smith (Chair) Trustee Company règlstration numbèr 02894067 -27-
AGE CONCERN WIRRAL OPERATING AS AGE UKWIRRAL STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Notès Cash flow5 from oporatlng actlvities Cash (absorbed byllgeneraled from operations 31 1486.5921 359,512 Investlng actlvlties Purchase of tangible flxad assets Investment inctsme received 15,337) 15,076 136,175} 14,71d Nèt cash g•n•rated fromllu¥od Inl investlng a¢tlvltl•s 9,739 121.461) Flnancing actlvllS83 Repayment of b8nk loans 15,4701 15,3881 Not ¢a8h u88d In flnancing actlvities 15.470) 15,3881 Net {deea$ellIncrea$9 In cash and cash èqulvalonts 1482,323) 332.663 Cash and cash Equivalents al beginning ol year 1,710.022 1.377.359 Cash and cash equivalgnt¥ at ènd of year 1,227,699 1.710,022 -28-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting pollclos harity Information Age Concem Wlrral is a PTival8 ¢oMpany limited by gu8r8ntee incorporated in England and Wales. The reglstered office 18 Dèvonshire ResOUe Centre. 141 Park Ro8d North. Wifral, CH41 ODD. 1.1 Accounting convfrntion The flnancial slaternents hava been prepared in accordance with tha Char¢t8 governing document, thè Companies Act 2006 and 'Accounting and Rpporting by Charities.. Statement of Recommended Praclicts applicable lo charities prepaTing their accoun15 ill accordan with the Financlal Reporting Standard applicable in the UK and Republic Df Ireland IFRS 1021 (èffective 1 January 20191 Th& charily18 a Publlc Bonefit Entity as defin6d by FRS 102. The financial statements are piepared in sleding, which is the funcliond currency of the charfly. Monetary amounts in thès6 financial statemgnls are rounded lo th8 neast £. The financtal sialemenls hav¢ been preparèd under the historical 8t convention, modified lo Indude thé revaluallon of freehold properties and lo inL4ude investment prop8rtles al fair value. The principal accounting policies adopted are sel out below. 1.2 Golng concern At the lime ol approvlng the finanGi81 statements, the Iru8lee5 have a reasonable expectallon that the charity has adequate resources to continu8 In operational 8Xi8lence for the foreseeable future. Thus Ihg trustees contlnue to adopt tho going concern basis o18ccounling in prep8rlng the financial slalemenls. 1.3 Charltablo funds Unrestricted funds are available for use al the discretton of the Iru8te88 in fvrtherance of Ihelr ¢harltable objectives. Deslgnaled fUrS comprise fund8 which hBve been set 881dg at the discretion of th& trustees for SPEclflc purptjseg. The purposes ond uses of the d8s1gnated funds are sel out In the notes to the financial slal8monts. Restricted funds are gubject to specific condltlons by donor8 as lo how Ihey may bé used. The purtJ0888 and U8e3 of the restn'cted funds 8re set out in thé notes to the financlal &atemenls. Endowment funds are Subject to SP8afi¢ cgndition8 by donors that the capital must be moinloined by the charity. 1.4 Income IncomÈ is recognised when the eharily islogalty enlllled to il after any performance condition5 have been mt, the amounts Can be measuied r6li8bly, and it is probable that Incon will be received. Legacles and Donations are recognised when th? cash is Tec8ived or once the charity ha8 been notified of a specific. definite amount. whithÈver is the ear]ior, unless there are p8rfomance condilions wh1ch require the deferral of the amount. Incorne tAx recoverable in relallon to donation8 rewed under gift aid or deeds of covenant Is recognised at the time of donation. Sèle ond Iradirw activSty 19 measur8d at the fair value of the con51defalion re¢elved or recEivabl8 and reprè86nts amounts receivable for goods and seNiTrs provldad in the normal CQUTEe ol business, nel of di8cwri18, VAT and other 881è9 related taxes.
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accountlng pollcies {continuèd) 1.5 Expenditure Expenditure 13 8ccDunled for on an accruals basls and has been cla85ifigd under headinus that aggregale all ¢osts relaled lo that category. Chgrilable activity co818 are those which are dlrectly attributable lo the chaTItIs aclNitles. Where costs cannot be directly attribu18d, Ihoy have been alloealed lo charitsble activities or governance costs on a basls consistent wlth the use of resourGes. 1.6 Tangiblo fixod assets T8ngible fixed a88ols are initially mèasured al cost and subsequently measud al cost or valuation, nel of dop¢18¢10n and any impalmienl Ios8es. Depréualion is recognised so as lo writ& off the cost or va1u8llon of assets less their residual valuès over Ihelr useful lives on the following bases.. Freehold lènd and buildings Plant and equipment Fixtures and fittings Moior vehiclès See below 3 to 10 years slr8lghl line basi$ 5 to 10 years slraighl line basls 3 to 10 years slraighl linè basis The gain or loss arising on the dispDsal of an assèt Is determined as the dSfference betw8¢n the sale procegds and the carrying value of the asset, and is Fecognlsed In nel Incomellexpènditurel for the year. Fr88hotd property is not deprerAaled but is revalued by a profe99ional RICS valuer every thr8e years. The cost of prq)erty main18nance is charged lo the Slalement of Financial Activitie8 each year. 1.7 Investm•nt proparty Inv@slment property, which Is property held lo earn renla15 andlor for capital appr8cialion, is Inilially recognlsèd al eosl, which includes the purchase cost and any dlrectly attributable expendilure. Subsèquently il is me8sLJred ot fair valu8 at the reporting gnd dale. Th8 su[u9 or deficit on revalLÈatlon is regnISed in profit 01 loss. 1.8 Flxed asset Invostments Fixed asset investrnenl3 aro initially moasured at transaction price excluding Irans801ion costs, and are subsequently measured al fair value al each rèporbng dale. Changes in fair valuè are recognised in nèt InEomellexpendilur&l for the year. Transaction costs expensed as ineurred. 1.9 Impairment of fixed assets Al each reporting end dato, th8 charity Teviews tho carying amounts of ils langiblg assets ID determine whèther ther8 18 8ny Indication that IhDse assots have suffered an impaim)enl loss. If any such indication 8xlsts, the recoverable Bmounl of the asset is estimated In order to determine the extent of impairment loss {if any). 1.10 Cash and cash equivalents Cash and cash 6quivalenls induda cash In hand, deposits held at eall with banks, other short-lerm liquld Investments with original malurilleg of three rnonlhs or less, and bank overdrafts. Bank ovgrdrafts are shown within borrowings in current liabilities. 30-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accountlllg policles {continuedl 1.11 Flnancial In5trumgnts The charity has elected lo apply the provisions of Seollon 11 'Basic Financl81 Instrum8n18' 8fKI Section 12 'Oiher Finandal Inslwments Issues, of FRS 102 to all of its financial instrumènts. Financial instruments are recognised In the Charits balan{% sh6&t when the charily becomes p8rly to the contractual provisions of thè InslrLkment. Flnancial assets and liabllitles arg offset, with thè net amounts pre88nled In the finan¢lal slat8ments. when there is a legally anforceable right lo set off the recognlsed amounts and there Ss an intention to Settle on a nel basis or to reali5e the asset and settle thè liability simultanoously. Baslc finaftelalassets Basic financial assets, which includ8 debtors and cash and bank balances, aré initially rneasufed at transaction prfce including transaction costs and subsequently carTied at amortised (x)st using the affective Interest method unless the arrangement nStItUteS a flnancing Irans80iion, where the transaction is measured at the pr886nt value of the future receipts discounted al a market r8t@ of interest. Financial assets lasslfled as receivablo wilhln one year are not amortised. Baslc fJft•nel81118bllltles Basic financlal liabilities, induding credito and bank loans are initially recognised al transaction price unlesg the arrangèment oonslilulgs a finanong transaction, where the debt Snstrumenl is measured al the pres8nl value of IhÈ future payments discounled al a market rate ol interest. Flnanual liabllitigs classlfied as payablè wlthin one year are not amortised. Débt instruments are subsequently carrled al amorti88d cogt, using the effecfivp interesl rale method. Tiade credllors are obligatlons to pay for goods or services Ihal h8ve been acquired In the ordinary COUTSe of operations from suppliers. AmDunls payable 8r8 classified as CUTrenl Ilabililies if paymant is due wlhin oné year or less. If not. they are presented as non-ttLJrient liabilities. Tradè creditors are rocognised inittally at transaction prico and subsequently mèasured al 8mortised cost using the èffeotive Interest method. 1)gr8cognlllon of finanGlg1 liabllltles Financial liabilities arè der8CDgnised whèn the charity'8 ¢onlraclual obligaliorlg 8xpire or are discharged or cancelled. 1.12 Taxatlon The charity beneflts from v8ri0U8 exemptions from taxation aflorded by lax legislation 8nd is not liable to Corporation tsx on Income or galn8 lalllng within Ihoge axemplion8. Recovery Is made of lax d¢ducted from income and from reeeipls under Gift Aid. In respect of Value Added Tax, the charity is in rep1 of non- buslnBss income Iby way of gran18, don8llons and leg8eiésI and makes both tBxable and exempt supplies. Any VAT incurred on costs relating lo non- business activities and exempt 8upplies Is irrecoverable and the charity is therefore unable tts recover 1 of118 input lax. 1.13 Provl$lon8 Provlslons are reco9nis¢d when the ¢harily has a legal or constructive present obligatlon as a tesull of a past evenl, It Is probable that the charity will bo required lo settle that obligation and a rellable eslimats can be made tsf tho amount of the obllgation. The amount rgcognlsed as a provlslon is the best 8Stlmate of Ihe considerallon required lo s8tU& the presenl obligallon al the reporting end dalg, 18klng into account tho risks and uncgrtalntles surround1ng tho obllgalion. Where the effect of the lime valu8 of money is material, the amount exp8elèd to be required lo setue the obligation is recognisBd 91 piesenl valuè. When a provision is measured al prèsent value. the unwndlng of the discount is recognised as a finance cost in net incomellexpenditur8} in the period in which it arisgs. 31
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting poli¢ioS (contlnued) 1.14 Employa8 beneflts The cost of any unu8eiJ hollday enlillemènt is Tecognis8d in the perltsl in whith thè employee's Services are ie¢elv8d. Teminallon benefits are recognised immediately 35 an expense when th6 charity Is demonstrably comrnltltsd lo temilna19 the ¢mployment of an Bmployee or lo provida terrnination benofits. 1.15 Retlrgmont benefits Payments to definod wnlribulion rettrèment benefit schemes are chaTged as an expense as they fall du&. 1.16 Lea38S Rentals payBble under opgraling leases. inoludlng any lease incentives received. are chBrged as an expense on a straight line basis ov8r Ihg IErm of Ihe relèvant1&8se. Crltleal accountlng •stlmates and ludgaments In thè appllcatlon of the ch8rStWs accounting pollcles, the trugtÉes ave required tt) make estimatès, assumptions and judgments about the carrying value of assets and liabilities which wnay not be readily apparent from other sources. The 68timales and assumptions are based partly tsn historical expèrience while ludgmenl inox)Tporatag less empirical f8ctors considered lo relevant such as the current and potential future onomic and political environment and the exercise of suitably ¢autlous pruden. The 8slim8les and underfying assumptions arè reviewed on an ongolng basis. RevS8ion8 lo accounting eslimales arè recognised in the perfod in which tho eslimBte is amended where the change affects only that period, or In tho pedod of the revislon and future pgr¢ods where the chang& affects both curTent and future pèriod& Key Sourc of estlmation uneartainty The esiimates, assumptions and judgments which havè th& potential lo effed a mBterial adju8lm&nl lo the Carrying value of as88ts arKI liabllilie8 are as follows.. Dllapldation provlslon Al year-end the charity leased 9 relall oullels (subsequently reduced to 71. These leases place varylng obligation8 upon the comp8ny such as a commltment to Tepair arKI malniain the prop8rty, lo redecorate periodically and at the end of Ihg lease polenll8lly to strip out fixluTe8 and fittings lo return Ihe premises lo thelr original slate. All these obligabons create financlal commitments which the trustees estirnats and then mainlaln an ongoSng provision. Doubfful Debts Provlslon Trade DoblDrs are record8d at their esllmated re8llsable value. Tho re¢overabilily of Ihèse dabls 15 Bubjgcl lo vaTIOU8 extorllal influence8 such as the economle ènvlronmenl as w911 as more tangibl8 f8ators such as IhB age of the debt. The Iruslees estimate what valu8 of th688 debts is likely to b& irrecoverable and then maintain an Ongoi provi81on. Contrnets and Grants Provi$lon Thg charlty provides sèrvices as required by numerous contracts and grants. Th8 valtjo of this In¢tsm& 8tream comprises the largest slngle component of the lurnover booked by Ihg charity and therefore is exlremety important In tèrms of both revenue and delivérables. Al any point tlme the company will have significonl amounts of wort( in progre88 dellvering these commllments. The truslees exercise their Udgment and esllmate an amLxJnt of belwe8n 10A and 5% of the tots1 Irthme of ¢ontr8Cts and grants lo be prOved for in thé accounts.
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Critieal accounting estlmatgs ond judgements {contlnu8dl Dopreciatlon and th8 useful e¢onomlc lives of asset¥ The largest value within the charity's Fixed Assets comprises Land & Buildin95 and Ihe truslÈ88 rlecided In earfy 2021 that they would commission independènt professional surveyor's va1ualions of the Freehold Buildings evèry three years starting in March 2021. Depending on the commercl81 property market in the years of Irelvalualion there may be malèrfal increases or dgcTe95es In Ihe value of this dass of Fixed A3set9. Thè other ass81 cla8Se5 8re Plant & Equipment, Fixlures & Fittings and Motor Vehi¢l83 and the IriJslo88 revi8W the current dgpreci8tlon policy and useful economic life ant)ually and consider that the currènt methodology to be appropTiatè. In the Iruslee8' judgment Ihere are no factors which might currently cause an issue with IhB value of net book valu& of such assgts e.g., frequent sales of th989 assets which would result in ongoing gains or k>gses on disposal. Prepaymènts The trust8è8 require s8nior management lo revièw the general ledger, suppller invoices recglved durtng the year and payménts made 10 8upplier$ during the year w41h the objective of identlfying goods or 88tvices billed andlor paid for during the year bul which 8r8 delivered in onliiEly or In part arter tha year-end. Such items are dèèmed 'Prepaid' and a comparison is made to prior years lo Identify any major differen$ which requl explanation. The tTuslee$ ensure that senior management are awar8 of the rnosl likBly Iransaclions whère prepayments may frequently 8rSse e.g. rent payments under leases and payments lor insuiance. Accruals The trustees requlre 8enSor managem8nl to review the genoTal ledger, supplier Invoices received after the y88r and paymen18 madE to suppliers aft$r the year-end with the objective of Identifying goods or servicÈs billed andlor paid for after the year bul which 8re dellvered irb enllrely or in part before the yEar- end. Such tems arg deemed 'Ac£ruals' and a compaTl8on is made to prior years to identify any major dlfferences which require explanation. The Irusle68 ensure that senlor management are aware of the most likèly Iransactions where accruals may arise e.g. ulilily bills and professional fe68. Dgf•rred Incorne The trustees requlre 8enior management to review the contracts pnd grants being p6rfomied over multiple periodg and to ensure that income is reteased only when appToprfat6 and eamed or lo match and defray expenses inculd. Where cash has been received in advance of il bèing earned then it Is retalned in the Balance Sheet as Deferred income and Ihe trustees review these balances as part of thè monthly mAn0gem8nl accounts and also as part of the frequent of cash balances. ThB charily's treatment of commissions whlch are perfomianco r8laled wilh conditions attached lo Ihem (other than the Early Interventlon Provenlion Project vl8 Wirral Health and WellbEing CIG which doè9 not contain key perfoTrnaN¢e Indicalorsl 18 to recognize incorrta in accordance with the satisfaction of the relevanl performall rèlated criteria. On rev7 of the Televanl performance related contracts, 11 is manogemenl'g judgment that thg most appropriate critèrlon ol stage ol cownpletlon for these contracts is by referenBe to lh8 pèrcanlage of costs incurred over total anlicipaled costs. This Is normally in relation to salary costs. -33-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Donations and lègacles UnTestriet•d R851ricted funds funds Total Unrestrlcted funds 2024 2024 2024 2023 DOnaOn$ and glfts Legacies rocgivable 45.78B 27,103 3,371 2.000 49,159 29,103 126,623 304,791 72,891 5.371 78,262 431.414 Tre 2024 flgures for both Donations and Legacles are materially lower than those for 2023 because of thre8 subslanlial 8pecifi¢ contributions r8cognized in the previous year viz.. il £80,000 Donation from the eslale of the late RDbertAllen Lomas Iunrestriciedl li} £289.789 Legacy las a residual bonefiaary) of the 8St8te of the 18le Barbara Mary SlalhBm {Unreslficlgdl iiil £23,987 Legoey (as 8 residual b6n9fiaryI of the estat8 ol the 1818 Lilien Herald Gott Iunrestrictedl. Age UK Wirral and ils Trustees are most grateful to 811 those who remember this charity via donatSons in their lifelime andlor In their wills because every single teua¢y. every individual Contribution and evgry donation helps in the undert8klng of vital th81i18ble work acro88 Wirtal. Charitablo activltle8 Charltable Ch8rlt8bl• Income Ineomè 2024 2023 Sales wthin charil8ble activities Services provldèd under contract Perforrn8nce related grants 679,011 604,112 1,158,639 1.126.403 867,358 1,143,743 2.705.008 2,874.258 Analysls by fund Unre51ricted funds Reslrict8d funds 679,011 e04,112 2.025,997 2,270,146 2,705,008 2,874,258 -34-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Charlt•bl• aetlvltlos (¢ontinued} Wirral Borough Coun¢ll Early InleNenliDn Prevention (vla WirTal Health and WellbelNJ CIC) 2024= £916,243 12023.. £884.007). Everytum Menlal Health (fom)erly Insight IAPTI Emolical Health & Wellbeing 2024.. £149,848 12023.. £149.818}. Cllizens'Advice Btjraatj Ask Us Wirral 2024.. £¥2.57812023.' £92,578) Performance Telated grants List of abbrevlatlons used b810w'. WBC - Wlrral Borough Council DASS Department ofAdult Social Seryicfys CCG Clinl¢al Comrnis8ioning Group ICB Inlfjgrated Care Board HCP- Health C8r8 Partnershlp FT Foundation Trust BCF = Better Care Fund RF R&rninder Find815 MAU = MemoryAssessm8nl Ur)St WUTH - Witral University TeachSng Hospital ORoHF= Ongtslng Release of Hl8loric Funding CB Citroen Bérllngo MCST Maintenance Cognitlve Stimulation Therapy CWPNT= Cheshlrè & Wirral Partnership NHS Trust Perfomianca related grants WBC - Wlnter Pre8sur8sIGoing Home CWPNT MernoryA3$è8sment Unil WBC.. Addillonal FundSng Support HSF WBC.. Funding re Fuel Poverty SeNi¢e Icosl ol living crL8181 National Lottery.. Funding Lottery RF Project18larted June 20221 NHS Cheshire & Mersèyside ICB: Funding Health & Wellbelng Age UK National Funding re C051 of Livirtg Support HS Sefton Council for Voluntary Services UK Shared Prosperity Fund WBC.. Single Point ofAccess Fund Age UK Natlonal Funding rg MCST Heallh Jun¢tion CIC.. Fundlng for Digital Chatllplons IT Project LCC Sport England Togelher Fund OROHF.. 3 x CB Vehicles employed Going Home Servlcè WBC.. Fundlng Wirral Online Together IT Project RSPH Mental Health Trainer Grant WBC.. Funding to 8UPPOrt people over 65 years NHS Cheshire & Merseyside ICB= Fundlng Discharge Inillatlves NHS Cheshire & Merseyside ICB.. Funding Golng Home SeNice Upscale WUTH NHS FT. Funding Holisillc Hospital Dlscaige Programme National Lottery.. Fundlng Lottery RF Project (ended May 20221 Other various 144.160 124,550 124,126 84,495 79,403 58,269 39,586 34,100 31,595 20,066 12.000 9.988 7,852 6.560 200 97,000 115,236 46,386 15,993 68,788 60,569 5.906 41,924 8,633 134.758 200,000 71.499 27,434 25,000 14,521 210,096 90.410 867,358 1,143,743 3S-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Other trading aetlvlties Unre¥tricted Unrestrlcied funds funds 2024 2023 Fundraising evènts Shop incomè Cafe in¢om& 18,346 738,75B 62,810 6,621 765,604 oth8r Ir8ding activilieg 819,914 772.225 Investmènts unrestrict Unrestrlcted fvnds funds 2024 2023 Rental inwme 15,076 14,714 Othor incom Unrostrlcted Unrèstrlcted fund$ funds 2024 2023 Other inctsmÈ 100,872 114,724 Ralslng futKIs Unrejtrieted Unrestrf¢tod funds funds 2024 2023 S8èklng donalioTIS. grants and lè980ies Other fundraising costs Staff costs Support costs 220 55,507 476,864 238,722 427,923 224,752 771,313 652,675 36-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 ChaTltsblg actlvltle8 Care Supporting sèrvices 8erviees 2D24 Totsl 2024 Care SupportÈng $orvSGes servicès 2023 Total 2023 2024 2023 staff eosls Depreciation and Impgirment Care Services 1.902.161 549,447 2.451,608 1,869.265 363,269 2,232,534 50.319 292,972 10,008 115,349 60,327 408,321 22.373 566.209 11,020 33,393 566,209 2,245,452 674,804 2,920,256 2,457,847 374.289 2,832.136 Share of support costs {sae note 10> ShaTe of governance Costs (see note 101 200,691 98,848 299,539 209,987 123,326 333,313 32,892 16,201 49,093 17.762 10.432 28,194 2,479,035 789,853 3,268.888 2.685,596 508.047 3.193,643 Anhlysls by fund Unrestricted funds Reslrict8d funds 834,772 1,644,263 789,853 1,624,625 1.644,263 835.564 1,850,032 508.047 1,343,611 1,850,032 2.479,035 789.853 3,268,88e 2,685,596 508,047 3.193,643 37-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 10 Support Costs Support Governanc• sts cost$ 2024 Support Govemance costs costs 2023 Rent, rates and water Light and heal Bad and doubfful deb18 Offic6 costs Advertising Motor expenses Repairs and renewals Household and cleaning Sundry expenses Bank charges and inlete5t 136,457 90.475 139,344} 160,484 8,e87 41,769 32,608 40,038 55,751 136,457 90,475 {39,3441 160,484 8,887 41,769 32.608 40,038 55,751 135.847 66,467 8,477 166,053 6,184 44,578 39,320 34,921 47,240 135,847 66,467 8.477 166.053 6,184 44,578 39,320 34,921 47.240 11,138 11,136 8,978 8,978 Audit fees Legal and professional 9,500 39,813 9.500 39.813 6,750 21.444 6,750 21,444 538,261 49,313 587,574 558.065 28,194 586,259 Analyse(I beiw8en Fundralsing Charllable actiwlles 238.722 299.539 220 49,093 238.942 348,632 224,752 333.313 224,752 361,507 28,194 538.261 49,313 587,574 558,065 28,194 586.2S9 Support Costs arè allocated to Charitable Activities (Care SaNice5 1 Support Services) and R2ising Fund8 based on the numb8r of FTE wothng within the relBvant areas 11 AudEtorfs r8mun•ration Feès payable to th? ch?rlty's audltor and associatss: 2024 2023 Audit of the ¢harily's annual accounts 9,500 6,750 12 Trust995 None of the tfttste•s recelved any remuneration or beneflls from the charily during thè current or prior year. Two Trustees werè r6imbursed amounts totalling £1,73012023.. £9021 lor payments madè during their rol8 a8 volunteèrs. Details of iemuneralion paid lo conneoted persons are sel out1n note SD. 38-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 13 Employe8s The average monthly number of èmployees during lh6 year was.. 2024 Numb8T 2023 Numbèr Raising funds Ilncllding shops) Charitsble activilies Governan and admlnistration 23 110 22 113 Total 142 144 Employment costs 2024 2023 Wage5 and salaries SO81 security costs Other pension co8ts 2,676,565 184,617 67,29D 2,425.088 171,703 63,668 2.928,472 2,660.457 Included within 6mployment costs Is an amount of £67,504. Ihls related to redvndaney eosts in the year. Thè number ofemployee8 whose annual mUneratIOn was more than £60,000 13 as follows.. 2024 Number 2023 Numb•r £60,00110 £70,000 £80,001 lo £SO.000 ConlrÉbullons lotBlling £6,09012023 £5,820) were m8dÈ to defined contribution pension schemes on behalf of employees whosè emoluments exceed £60.000 14 T8xatl¢)n The charity is exompt from lax on incom8 8nd galns falling within seclion 505 of tha TaxesAct 1988 or secilon 252 of the Taxation ol Chargeable Gains Act 199210 Ihe extent that these are applied lo Its charitable objects. 39~
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 15 Tangiblè flxod assets Freehold land and bulldlngs PI8Dt pnd Flxtur8s andMotr+rvehlcl88 9gulpm8nt fiitlng8 Total Cost or valuatlon Al 1 April 2023 Addition8 2,636,857 57.256 48,5f13 5.337 119.229 2,861,845 5,337 At 31 March 2024 2,636.857 57,256 53,e40 119,229 2.867.182 Deprèclatlon and Impairm•nt At 1 April 2023 Depreciation charged in the year Impairmenl lossos 1.Q91.857 44.333 11.998 10.471 10,476 111,377 7.852 1.258,038 30,326 105,000 105,000 Al 31 March 2024 1.196,857 56.331 20,947 119,229 1.393,364 Carrylng amoLEnt Al 31 M8r¢h 2024 1.440,000 32.893 1,473,818 At 31 MaTch 2023 1.545,000 12,924 38,032 7,852 1,603,808 Land and Buildlng8 wowe revalued in March 2024 by a RICS Registered Valu8r from KTdl Advi80ry Limited. The naxt revalualiori 18 8¢heduled to be in 2027. In 2021. tho Freehold Propèty Devonshire Re80urce Centre at 141. Park Road North, Bitkenhead. Wirral CH41 ODD was reduced in value by £1,083,358 whlch was recorded as Expenditure on Charitable Aclivili98 wilhln Unreslriclad Funds in the Slalemenl of Fin8neial Activities. In 2024, the property was roduced In value by a further £30,000 which was recorded as Expendlture Dn Charitable Aclivitl6s within Unrestticled Funds in th8 Statement of Financial Activities. Thè current carrying volue Is £770,000. In 2Q21, tho Freehold Prop8rty Meadcwcroft al 304, Spital Road, Bromborough, WlrrAI CH62 2DE was increased in value by £500,719 which was recorded as a Revaluation of Tangible Fixèd Assets lincreasg) rilhin Restricted Funds in the St8leTnent of Financi91 Activities and as a Revaluation Resèrve as a subset of Restricled Funds wilhin the Balance Sheet. In 2024 thè property was reduced in value by £75,000 which was rgcoided as a Revaluation of Tangible Flxed Assets Idecreasel Wblhin Restrictéd Funds in the Statemenl of Financial Aetivilies and as a lductIon inl Ravalualion Resgtve as a subset of Restricted Funds withln the Balance Shèèt. The current caTrylng value Is £670,OtY). Wirral Borough Counul has an ov8r8ge provision in rolatlon to the lttnd and buildings known as Meadowcroft. Thls property was purchased from Wirral Borough Coundl in 2012 for £240,000 and il il werè sold prior to Octobèr 2037 any sale proceeds abov8 £480,000 are lo be split equally beiwoon the Council and tho Charity. Wlrral Primary Care Trust hold 8 legal chaTge ovèr the land and bulldings known as Devonshlre Resource Cenlre. If the woperty were sold Ihen Wirr81 Primary Care Tru81 would be entitled lo 18.50% ol the sa proceeds.
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 16 Invostment propprty 2024 Falr value At 1 April 2023 and 31 M8rch 2024 110,000 ThE Investment Property compri8es 4244 Market Street, Birkenhead, Wirral, CH4158T. The fair valug of the property has been assessed as £110,000 (2023.. £110,000) al Marth 2024 by a RICS Registered Valuer from Kroll Advisory LimFted. The FvIouS valuallon was in March 2021 when the value was as$6ssed as £110,000 and thè xt valuation will be 2027. Bardays Bank holds a legal charge over Ihls property as $9¢Urity for 8 loan. Th8 value of the loan al 31st March 2024 Was £21,44512023.' £26.9151. 1Y Flxgd asset Investmènis Unll8t•d Investment Cost orvaluatlon Al 1 April 2023 & 31 March 2024 C4rrylng amount At 31 March 2024 At 31 March 2023 The d)aTity 0¥kn8 2 £1 ordinary shares in Wirral Age Concgm Trading Limited (company number 029099691. Thè company is dorm8vst. 18 Debtors 2024 2023 Amounts falling due withln on• y•ar: Trade debtors Other debtors Prepaymen18 and accruèd income 150,255 5,539 27,156 152.869 9,130 11.272 182,950 173,271 -41-
AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 19 Credltor8: amounts fallln9 du& wlthln onè yèar 2024 2023 Not8# Bank loans Other laxalion and social 8ÈcuriIy Deferred income Trade creditors Other ¢dItorS Accruals 21 6,050 114,188 193,292 54.947 17.610 197.757 5,418 89,912 375,085 51,142 15,784 177,762 23 5B3,844 715.103 20 Cr8ditor8- pmounts falling du• after moTb than one year 2D24 2023 Bank loan8 21 15,395 21,497 21 Loans and overdrafts 2024 2023 Bank loans 21,445 26.915 P¥y8ble thIn one yéar Payable after one year 6,050 15,395 5.418 21.497 The loan from Bardays Bank Is secured by a tharge over the charity's property at 4244 Market straèt, Blrkenhead, Wirral, CH41 SBT. loan èxpires on 4th Awll 2027. Th8 loan from Barclays Bank accmès interest at 3.5Yo above the baso rate Provlslons lor Ilabllltles 2024 2023 Bad snd doubtful dobts Gront clawback Dilapidauons 31.069 68,135 71,000 30,LN)O 71,000 101.000 170,204 Movemen18 provisions.. -42-
AGE CONCERN WIRRAL OPERATINGAS AGE UKWIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 (continued) 2023 Prov151ons for liabilitÈÈs 2024 Bad and doubtlul dèbts Grant Dilapidatlons clawback Total At 1 April 2023 Rèversal of provlslon 31,069 131,0691 68.135 138,1351 71.[0 170,204 169,204) Al 31 M8rch 2024 30.000 71,000 101,000 The Provisions wtthin the accounts are based on the e8llmallons made In relation to Dllapidalions. Doubtful Dgbls and Contracts & Granls as refer8nced in delall in Note 2. The Dilapldalions PTOV18ion is Identified Separately and (xJmpri$6s an assessment ol finandal commltments under Iheloase5 pertaining lo the retail portfolio's premises whith numbered nine al 31 March 2024 and were subsequently iedijced to seven pos¢ year-end. The Dilapidations PTOViSiOll was mainlain8d 8t £71.000 at 31 March 202412023.. £71,000>. Thg provislon against polenll21 doubttul dèbts has been reduced to zero at 31 March 2024 from £31,tk9 8131 March 2023 because bad debts have b8èn wrillen off again81 the provision account l.e. they hava been netted off against the relevant debtors. The provlsion against polÈntial contract & grant 'daw-back' h8s been reduced lo £30.000 al 31 Mah 2024 from £68,135 al 31 March 2023 because of lack of stjch claims lo dale so the Trustees belleve it is appropriate to reduce the provision from 3.5% 10 1.5% of 10181 Income generatod from contracts & grants. -43-
AGE CONCERN WIRRAL OPERATINGAS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 23 Dgfvrrèd Income 2024 2023 Other defeTred income 193,292 375,085 DefeTred in¢ome is included In tha financlal 81alem¢nts as follows.. 2024 2023 Deferred income is induded wllhln: Cwrent li8bilities 193,292 375,085 Movements in the year.. Deferred incom& at 1 April 2023 Amounts Tecelved in year Amounis credled lo SOFA in year 375,085 387,752 1,844,204 2,282,480 12,025.9971 12,295,147) Deferred income at 31 March 2024 193,292 375,085 Deferred incomo wmprlses funds received In 1VanCe of the PTOVi81on of seEvices whith ralale to futuro a¢oounllTrg periods. Rètlrnment beneflt ¥chomes Defined rontributlon sch•mès The charity operales a defined contribullon pension scheme for all qualifylng employees. The 8s58ts of the schemè are held separ8tely from those of tho charfty in an indepèndently administered fund. The charge to profit or loss in respèct of defined conlribullon schemes was £67.290 (2023- £63,686). -44-
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AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 26 Deslgnated funds The income funds of the charity in¢ludo the follong designated fvnds which hav8 been s81 aside out of unTeslrictèd funds by the trustees for 8perAfic pytpose5: BalBnce at 1 Apvll 2D22 Balance at &xpBnded f April 2023 Rwource Balanco at oxpindad 31 Mqrch 2024 Mortgage repayment reseNe 32,303 15,388) 26.915 15,4701 21,445 32,303 (5.3881 26,915 15,4701 21.445 The Irustees wish lo continue lo malnlain a designatsd resetve eqtJ81 lo the lolal amount ol bank loa outslandlng at the year end dale so sufficient funds aw ringfenced lo cover futur6 loan repayments. -47-
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AGE CONCERN WIRRAL OPERATING AS AGE UK WIRRAL NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 28 Finan¢lal comm5tmants. guarantsa8 and contlngent liabilltleB In 2009. the charity was awarded a grant of £984,000 by Wlrral Prlmary Care Trust towards th8 cost of establishlng the Early Ons81 Dèmèntia Wing at the chaTiIy'8 registered office al Devonshirè Rèsource Centre, 141 Park Road North. BirkenhÈad, Wirral. CH41 ODD. This grant has been released to restricted reserves In its entirety. Howev8r, Sn th& event that the propgrty was to cease to b8 us8d, balore April 2034, for the purposes for which the grant was made (which. in the opinlon of the Iruslees, Is unllkelyl then the property would bè required to be Sold and a proportlon of the 5algS proceèd, based on time lap8ed, would have to be repald towards the grant. The monies then due are secured by a eharue over the property. Marth 2023 represents the end of the fourteenth year of the 2&y&ar grant term and Ihe relevant proportion of s81è8 prOedS whlch woukl payable to the NHS would b8 20.18%. The charge was reglstered on 14 Aprll 2009 8nd Ihe Land Regi81ry ieference forlhe property ig MS183704. 29 Operatlng lease commltmènts Al the Teporting end date the chority had oul818ndlng commllments for lulure minlmum lease paymen18 undgr non-cancellable oper81ing léases. which fall due as follows.. 2024 2023 Within one year Belwa8n kno and five years 107,046 191,801 84,897 159,118 298,847 244,015 Property leases for the 9 retail oullets are included within thè commitments abov8. FOT the purpos&s of this note, it has been assumed that any break clauses are actival8d as and en the dale arises 8nd that any leases which have explred li.e. where thè company is'holding over'l are subject lo one month's ntstlc8. In addition lo the Leases for the retail outlets, Ihere are ongoing Lease commitments in latIon lo tho folli)wlng: 2 x vans for the shops., 1 x franking machine,. 2 x photocopiers.. 2 x coffea machines for the cafes., laundry equipment at the ldèThtlaI care home. Thero* a also onooing Lease commilm8nls rp the Café al Marine Lake Health and Wellbeing Cenlre, Orysdale Road Wesl Klrby, Wirral CH48 SAA and Sl Cgtherine's Health Cenlrè, Churd) Road, Blrkenhgad Wtral CH42 OLQ bul Ih8se do not require the payment of rent or service charge. Lossor Al the reportlng end dale the ¢harlty had contracted with tenants for th8 following minimum lease payments.. 2024 2023 Within one year Befven two al five years 5.507 10,000 5,417 5,507 15.417 -49-
AGE CONCERN WIRRAL OPERATINGASAGE UKWIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 29 Owratlng Ise commltments {conlinugdl Age Concem Wirral operating as Age UK Wirral has a Lease in place for Wirral Mencap to occupy 4244 Maik8t StrÉ6t, Birk8nhèad, Wirral CH41 5BT for the term 20th Oolober 2022 to 19th October 2024 al an annual rÈnt trf£10,000. 30 R•latèd paity transaetlons Remun&ratlon of key management por8onnel The remuneration of key managgmant p6rsonnel is as follows. 2024 2023 Aggregate comptrn$allon 428,682 350,913 Trangactlons wlth related partles During Ihe yearlhe charity entered into the lollowing Ir8nsaclion3 wlh related parues.. Included in the above Is gTO8S salary of £63,005 paid lo Mr. R. Crocker12023.' £60,251). Finance Director. Mr. R. Crocker Is the spouse of one of the Iruslees, Mr8. P. Crocker, and F8 thereforè consldèred 8 eonneci8d person. The Board have taken approprlate measures lo manage any conflict of intere81 that could ari8e In respect of the above, including recordlng thls relationship in the minutes of all relevant tormal meetings under 'declarations of potential conflicts of Inl&resl'. All 8alari¢s are paid based on fixed ratss set for each position al the board's discretion and there is no formal annual perform8ncg Tglgled bonLFS 5chemE. In the event that It ware to 8rise. Mrs. P. Crocker would recuse hers8lf in any board or cornmtttee di8cussk>n or declslons relallng to Mr. R. Crock8rfs remuneration. 50-
AGE CONCERN WIRRAL OPERATINGAS AGE UKWIRRAL NOTES TO THE FINANCIAL STATEMENTS {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2024 30 Related party transactlon8 {¢ontlnued) Wlrral Hoalth and Wellbelng CIC: During 2017118, the cha¥Sly was one of the five founding partners that created Bnd operated Wirral Health and Wellbeing CIC, a vÈnlurè lolntly controlled by the five parties thal was established to deliver the Earfy Intervention and Prevenllon support for Vulnei8bl@ Peopl6 l Young Paoplè and Carers contract. This contract was renewed for three years with effect from 1st March 2022. The CIC was formed 4th August 2017. bul was inactive until Isl October 2017. 2018119 wa8 the first full year of operaliDn forthe CIC. The charity recharged £916,24312023 £884,007) of op8ralSng co8lg and £7,500 {2023 £7,500101 management costs to Wirral Health and Wellbeing CIC in the year. As al 31 March 2024 £93,876 12(r23 £9D,8461 was outstanding in respect oflhese amounts. Wirral Agè Coneèrn Trading Llmlt8d'. The charity holds two £1 ordinary shar88 in WiTral Age Concern Trading Limited Icompany number 029099891. Thi5 holding represents the entire share capital of Vmrral Agg Concem Trading LitHf(gd. Wirral Agg Con¢em Trading Llmiled Ss dormanl and there have been no transactions during the financial year. The ¢harity was owed £790 by Wlrr81 Age Concem Trading Limiled as al 31st March 202312022.- £79QI). 51
AGE CONCERN WIRRAL OPERATING AS AGE UKWIRRAL NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 31 Co$h gon8rat8d from operatlons 2024 2023 {Deficltysurpug for the year 1321,0691 361,D17 Adjustments for. Investment income recogni8ed in slalamènt of financial activit189 DepcIation and impalrmenl of langlble ffixed assets 115,0761 50,327 114,7141 33,393 Movements In worklng capital.. (Increaselldecrease in debtors Increaselld8crease} in credito Increase in proM8lons ID8creose) In deferred income 19,6791 49,902 {69,2041 1181,7931 49,776 151,2711 (6,0221 112,6671 Cash {absorbed byllgenerated from op8r#tions {486,5921 359,512 32 Analy818 of chang9$ in n•t funds Al l Aprll 2023 sh ftowsAt 31 March 2024 Cash at bank and in hand 1,710,022 1482.323) 1.227.699 Loans falllro due within one year Loans falliThJ due after more than ono y&ar {5.4181 121.4971 16321 6,102 (6,050) {15.395) 1,fj83,10T 1476,8531 1,206,254