PLUS PLUS (Providence LINC United Services) Registered Charity 1031595 Registered Company Number 02782712 ANNUAL REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023 lllll *ACIUDAIII* 2111212023 COMPANIES HOUSE A11 #246 PLUS (Providence UNC United Services) ANNUAL REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023 Contenls Poge no. Relerence and Admlnislrotive detdls Objects and Valves Shvclwe. Govemance and Mono9ernent Induction ol Trvstees Consultation wth Service User5 Employee cons￿l0110n t< Impact Report Public Benefit 4 Stralegic Report Achievemenls in ￿22-2 8usiness Aims lor 2023-24 linanciol Review Risk Monogemenl - Review ol Reserves Remuneration 14 Investm•nl Poky 23 % Respon$lblllNes of the TrL•dees 26 t4 Independent Audllor's RepL¥l D statement of ffnancial Activilies Balance Sheet statement of Cash Flows Li Note$ fomiing ptyl d the Ilnonclal slolements 351040 PLUS {Provldence Unc Untted Services) ANNVAI REPORT OF THE TRUSIEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 Reference and Administrative Delails Conslllullon PLUS IPTovidence LINC United Se￿ICe$l is o Compony timiled by Guoranlee and a Registered Charity governed by its Memorondvm ond Articles ol Association. Charity number: 1031595. Compony number.. 02782712 Dlrecfors and Trustees The diieclcys ol the choriloble compony r'ihe Charily'l ore it5 trustees lor the purpose ol chorily law and throughout this rep(xl are collectively referred to os the truslees. The Iruslees ot the dole ol the report ore.. Dovid Dannreulher. Chairmon Sarah Brood Ester Janko Mulcahy t)ovid Scoll Jon Keane Joon Anim-Addo Chlel Exe¢utAve and Company Secretary.. Sally Penninglon Reg'steffjd Office". 6. Belmont Hill. Lewishom. London SEI 3 580 Auditor mO￿e Kingston Smith LLP. 9 Appold Street. London EC2A 2AP 8unkers.- Borcloy3 Bonk ￿¢. 93 High Slreel. Lewisham. London SEI 3 68B Cozenove Copilol l London Woll Place. London EC2Y SAU The Iruslees present Iheir report. logether wilh the linonciol slolemenls of the Chorily lor the year ended 31 March 2023. Legol ond odministrotive inlormotion sel out on poge 3 forms part ol Ihis report. The financial statements comply with currenl slotuttjy requirements.. the memorandum and orticle5 01 ossociotion ond the Statement ol Recommended Proclice ond Accounting and Reporling by Chorilies including Update Bulletin 2. Poge 4 0148 PLUS {ProvldeThce Linc United Services) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 AIARCH 2023 Ob'ecls and Values Our Charilable Objects Providing relief lor people with leoming difficultEs in porticu￿r by the proviyon of resKlenfiol core seryices ond 5vppc¥I seryices lo such pwons. Our Mlsslon Statemenl We fecognise ond celet￿oIe Ihe ry(ErEss ofeveryythL1￿l￿T1h o (knbtity. We ore committed to embthng Q￿n01 growlh now fcy I1￿ fLJt(ffe. eoch petwn Ihe strongest v0￿e wtlh regarcls to decis¥)n makiry and file51￿ Cl￿e> We oim to sfondords o15eNte ond suppo* whrch we wortl choose fcwoLnefves cw Ihose cb5e lo Our Values Cl Excelen¢• People with leorning disobililies merit excellent services ond lo be Supp￿ted lo lulty ochieve Ihe potenliol ol their lives and lalenl5. t4 Ch¢)ice People wilh leorning disoblilies shovld be svptK)rted lo make decisions and choices. big ond small They should be listened lo oboul what they wont Irorn their lives, giving them greoter choice ond contfol. 4 Rlghts As equal ciltzens in society. people with leoming di50bilitie5 s￿)Uld be supported to moke Use ol Iheir rights ond lullil theii responsibilities People with learrxng disabililies should be Ot￿e to be confident ol Iheir ¢)wn salely tl Access to inlornialion People with learning disabilitie5 must hove occess to belter information so they con make choices. underslond the￿ nghts ond responsiblAlies. ond 5peok vp ond be he￿d Commvnity in¥0￿eMent People with leorrung cjisobililies should be lully invdved in their local community. to access oll Ihol Ihe community hos lo oller Ihem, ond lo be oble lo conlribule lo Ihal comrnunity Poge 5 0148 PLUS (Provldence iknc Uniled Services) ANNIIAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 staff Commltments These ore Ihe principle5 or slondords ol behoviour we expect from oll OLf slalf. We expect all $tafl to be oble to soy". l am Committed lo treating people with dignty and respect. 2. 1 am commilled lo contlnuou5 learning and renectbon 3. 1 am commilled lo working logelher wilh othe 4. 1 am committed lo being honest and rellable in my work structure Governance and Mana ement e Chority 15 admtnislered by o boord ol trustees ol up to 12 members. who meet bi- monthly. A Chief Executive is oppointed by the trustees lo manage the doy-ltrday Operat￿n5 ol the Charity. Trustee5 ore also directors of the compony ond the nomes ol those who served duing the year ond up lo Ihe dole ot Ihts report c¥e shown on poge 3. meMb￿S ol the charilabe company guarantee lo conlribute on omovnl not exceeding £1 lo the os5els ol the chori10b￿ company in the event ol winding up. The lotol number ol such guoronlees 0131 Morch 2023 wos 712022 = 81. The Irvslees have no beneficial interest in the chorilable company. The Irvslees seTring during the yeor were 0$ follows= Dovid Donnrevther. Chawmon Soroh 8rood Estw Jonko Mulcohy Christopher Ptrw"Iip5bom Iresigr￿I 27107123 David Scoll Jon Keane Joon ArMm-Addo Poge 6 0148 PLUS (Prov•d¢nce Unc Untted Serv5ces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 All members ol the Chority sholl be ollowed to swe as management committee members subject lo the following.. % Al no lime sholl persons who are ossocioted wilh o Locol Authority. Heollh Authority or NHS Twsl. which is PfOVKling Ivnding to Ihe Chorily. comprise m¢ye thon 19% 01 Ihe monogemenl commiltee. t¢ Aoces ore reserved on the managemenl committee lor one user ol Ihe Services provided t)y the Chorily.. one person who 15 a member of the locol community and lives within Lewishom.. and one person who is an unpoid corel of o person with leorning di£obililies or is on odvocole for such a p￿SOn whether or unpoid. < Monogement committee members may serve lor o peiiod of no m¢ye thon Ihree yeors bul moy slond lor r&eleclion. Doy to doy monogemenl is in the honds ol a Chief Executive as heod ol the Slrolegic Monogement Teom ISMTI- The SMT is comprised ol the Chief Executive. Deputy Chief Executive ond three Heods ol Swvice. Service Monagers are responsible lor the provision ol care and 5UPPOrt wilhin nominoled services. in occordance with the CharitV'5 conlrocluol ond slotutory obligotions. The Finonce monog￿ 15 responsible fix the monogemenl of the Chorily'5 linonciol Ironsoclions. records ond banking. The centrol stnJctvre ol the Chorily include5 the Hvmon Resovrces Monoger. Training & Development Monoger and Adminislralion Monoger ond their stolf. Charitie$ Governonce Code The Chority's 8oord is owore ol the Code ond hos made moves lo compw with ils Fxovisions. Recently. these hove included= t4 Boord ond SMT working alongside an external advis￿ 10 initiate conversotions around a slrotegic rewew. 4 Appoinlment of o ￿OfeSSior￿]I serych orgonisolion lo supwt the recnitmenl ol o new Choir. Induclion and Recruilmenl of Twstees New Irvstees ore oppointed by vole ol o General Meeting or by occasionol co-oplion belween meetings for o Irvslee lo serve vnlil the next Generol Meeling. No other body hos the right lo appoinl trustees. Tiustee5 ore recrviled whwe o need hos been identified I someone with porticulor skills or experier)ce. Voconcies ore odveflised externally. and apprcxjches are made lo sulta￿e orgonisotions. such 0$ REACH. who recwil volunteer Iruslees. or lo o commefciol recruitment consultant. Before oppointmenl 0$ o Iruslee. the Poge 7 of 48 PLU5 (Prov5denc• Unil•d S•Thlces) ANNUAL REPORT OF THE TRiISTEES PLUS FOR THE YEAR ENDING 31 MARCM 2023 appliconl is required to provide biogrophicol deloils ond sotisloclory references and a meeling 15 ￿langed wtlh the Chiel Executive ond other senior stoff ond Irvslees lo discuss Ihe business ol the Chority ond Ihe motivations ond skills ol the trvstee. Fdlowing this. o successful oppliconl wil be recommended lo the Irvslees nomolly ol o Generol Meeting. Once oppoinled. o new trustee will receive an inductton pock from the Company Secrelory. The Chorily require5 0 Otsclosure & Borring IDBSI check on oll Tnjstees. Consullalion wllh service Useis The PLUS Shodow Board is o consultative commiltee ot sloff ond service vsers. Thi5 grovp seeks lo represent the views ol service users ond slolf orKI promotes discussion of current issues. Through Ihe Chief Executive. the group roises questions the 8ooTd ol Trustees and octs 0$ o source ol inlormotion for Ihe Twstees obout imp¢ylonl deCI￿onS within PLUS. The Shadow Boord is esl¢Jbli5hed under the Chorily's Service User Consvllotion and Inlormalion Policy. The Chief Execvlive choirs the Shadow Boord ond membership does nol include member5 C director5 01 PLUS. It influences decision-moking and is a useful tool lor consultation but h05 no lorrnal role in the governonce ol the Charily. The Shodow Board is Ihe main focus for consullolion with beneliciorie5 01 the Chorily. Meetings ol the Shadow Board conlinue lo prove o useful way ol shoring inlormolion between management service users ond slafl. Manogers regulorfy visit ond report on the quality ol oll the Chorily's services ond these quolity V15ils include o direct con5ullalion wilh service users and slofl. Truslees a150 vI￿t seNces lo meel serV￿e users ane stoll. Al leosl every two years. PLUS organises a service user su￿eY and this wos completed in November 2022 by running lace to lace consultation groups with Set queslions. followed by on open forum lor gene¥al discussion ol PLUS'S services. Responses from 5wwce users were highly positive. with l 00% 5alisloction wilh sloff ottitude and services in general. One user objected to o member ol stoff ond that hos been loken lorword os on oclion. Everyone WOS 50tislied with the Style ond content of communicolion fvom PLUS bvl two users osked lor communicotions in more accessible forma15. People lelt 5alisfied oboul the support given I oclivities out of the house ond th￿e was o request lor more grovp octivilEs thol people con go out ond do logelher. The survey re5Ldls are used by the Strolegic Management Team to influence policy lor the following Business Plon. Additional sutveys ore conducted lo estoblish the views ol family members ond carers. Poge 8 0148 PLUS (Providence Linc Uniled Services) ANNIIAL REPORT OF THE TRUSTEES PLUS FORIHE YEAR ENDING 31 MARCH 2023 Employee Involvemenl ond Consuttolion Employees hove been consulted ond kepl inltymed on iisves ol interest lo them by means ol regulor stoll teom meetings ond Ihrough Ihe p(wlicipolion of stall repre5enlolive5 01 the Shodow Boord meeting5. The Chief Executive hos conlinved Io issve shryt video updole5 10 oll ernployees, covering developmenls ond slrotegies within PLUS. She has also held group video meeting5 with all stall lo communicole the 202>2024 Business Plon. followed by question and answer sessions with slaff. Seporole planning days invdved Manage￿ in discus￿ng ond lokin9 Itjword Ih05e issves roised by stolf. Senior monagement ond the Boord ol Trustees. An occoyonol sloll newsleller Fxovides information on events and activities ocr05S the Chorily. A health and 501ely group ol repre5enlolive5 Iiom eoch workploce is choired by a Heod ol SeTrice to ensure recommendolions ore shored with seni(K monogemenl. An Active Svpport group I￿ng$ togeth￿ Active Supp￿1 leods in each sloll team. who lead prooctive projecls lo improve the quolity ol support and engagement in Iheir w(xkplace. 8ecause ol the success ol this group. o similor Health Aclion Group has been e51oblished during Ihe yeor lo bring logelher heomh champions fvom eoch service. Both group5 ore led by cenlrol Monoge￿ ond include consullalR?n and shored action plans lo improve seNice provision. Consullalion with stoll forms parl of ol Qvality Visits. in which senior monogers spend lime tolking lo employee5 in eoch PLUS Service. The Chority does not officiolly iecogni5e ony Trode Union but has construclNe relolionship5 wilh individual represenlalives of UNISON ond the GM8 unions. Diversity. Equity & Inclusion PLUS'S annuol Eqvolilies Action Plon includes ow objeclives lo ensure that equily ond diversity ore ot the core of whot PLUS does 05 o chority.. 0$ o provider of publicly-funded services,- 0$ on employer ond os porl ol our local communities. We support people wilh leorning disobilities ond mentol heollh suppcxl needs. which ilsell bvilds inclusion into oui work, valuing diversity in employment ond service provision. This ceqvires that we cornmunicote ond provide services in woys thol ore occessible lo oll. uyng oppropriole communication tools and St￿e$ ol lOngL￿ge Ihol ore eosy lo vnderslond. 110150 puls an expectotion on the Chority thot ovr service usef5. monogers. sloll and Irvslees rellecl the communities we swe and thol we w¢xk in o way Ihot promotes ond values diversity. including neurodiversily. within Ihe orgoni50tiorKJI cvllvre. Poge 9 of 48 PLUS (Provldence ik)c Llnlled SeN•ces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 AIARCH 2023 Environmenlal PLUS is taking oction to oudil OLV corbon loolFYinl, use popertes5 office systems ar)d reduce waste sent lo landfill. As responsible employers ond 0$ port of ovr cornmunily. we have irnplemenled recommendotion5 Irom the 2022 cort)on redvclion oclion plan. including improved healing controls and oddilionol in5ulolion in properties where this IS Cosleffeclive. These improvements were bocked by the Bocwd of Trustees with 0 £20.Q)O designated fund identified al the beginnin9 01 the year. Trustees hove invested o subslontiol proportion ol ieserves in o new 'Responsible' portfolio of inve5tment5 colcvloted lo score more highly lor envwonmenlal and sociol responsibility. Poge IOot48 PLUS (Providence Linc Uniled S•vices) ANNVAL REPORT OF THE TftUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 Im act Re ort The Charity suppcKts odulls with thming dtsoljlilies lo develop more independent file51y¢es within the community. Beneficiories are encouraged to hove on octive sociol life with the support ol trained. skilled stofl and volunteers. Service provision is innovative ond of o high slondord, bosed ar￿nd individual aspiralions and support needs. Dvring the year. the Chorily provided the loll¢)wing services in fvrtheronce ol ils obiecls." Regdenfiol aTrJ S(Ipp￿ted S¢Yvice5 Al 11 Arml ￿23 we monoged &5 F4)ceswlh 24-hrwrwpFXYt in reg￿tered ccxe homes ond ppcxled hwgng.'-38 in Lewshjm. 17 in S Cxff om s lo keep the vcyd in V￿e5 01 IO% c*twer. ond Ihis remoins cose. £1 PropertyM(7rogernent PLUS olso Wovides a pyoperty manc￿• servre lo 4 of Ihe obove seNces. and lo ou¥ office laci&h"es. We ¢*1 E￿O￿de ￿￿Inte￿nCe lo the Iwo fk)1s ol Pervae t1￿ hcJJse ol Faylawn Prt wh￿h (ye Cc￿rrr￿CKjty l1vo￿Tr on extemol morogemenl ogency. t4 Respite Swce We prov￿e w to two wKlenl￿l resFile ploces 0$ tul of cu hjrge Service in SydenFum. Tris includes one ernerg￿￿Y ploce vse by Lw*Jm fesKlenls. Movement5 in orKI oul of servwwere wused ot the 510rt ol the pOndett￿ ond bler o rethicled service w05 offered lrya lew where Ihe lorr*5 ￿ n exlreme need. Pogell of48 PLUS (Providence Linc Unlted Servlces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 The semce wos used by 18 pec¥k in 2)22123. with a totol 01546 nvJhts. Thi% compcffes lo 8 peoE4e in 3r21122, wlh o lotd of 490 nghls. refieclirg o fLrlher increose in the use ol I￿9- term booknngs by the thol oJllNJity. Lrf Day Cenfre& Outreach. LasLKe orxj EmKWnt C￿ty provides hvo tw of Day fyMce urKlercontroct lo Lewtham CcL1￿￿. These are t￿lding5-b]sed. ncTrtL￿c￿r￿S tr￿e(l LY (￿jtreoch. txovKYirg ccfnrrvJrity-based Kjpp lo people wtrm) Ive n the lory* FKxne. We promde tthdings-ba5ed daysefvices n rented wilh scxne w(xkshop group5 atso , meeting at cu Penge Htgh Street yle. Activities toke ￿0ce Monday lo Fridoy and inclLLle 4 bokiryJ workshops a week.. an arts ofKI crafts grovp. o Ntn's ouldocrf oclNty group. a bowh.ro 5e55ion and two ollotment gr￿p5 grtMThJ vegelot*s. There (ye also three SC£￿1 dropin Sessior￿ eoch week. Pretty Cvpcokes c¢)eroles from o shcf) n PLUS'S (Xd Bonk 8ulrfirwJ n Penge. PeoFAe with "ng (th0kn"StÈs ore em Joyed orKI Oller￿ Iroirmrg wukshws. Ihe Boc¥d ol Tru51ees confir￿ lo ÈlS￿e orKI eft￿)￿Ment semces by u5iThJ O Vopc￿l0n ol investment income frcfn PLU5's rewves. T￿ee$ C¢)n9￿ ItrK)I IIIS is a Volwt￿e ryoviyon. meeting the r)eeds of peo* wrth tSsotxlt*swho wryjd Oth￿Se[eC￿ve no ieslricled sermces. 9 peop￿ wilh a deckyed thrrirYJ w6Ye on PLUS'S F)owdl n lolal in 3)22-23. wcthng in the Pretty Litt￿ cup￿akeS shop. Public Benefit The Truslees conlirn thot they hove complied with the duly in section 17 of the Chorities Acl 2011 to hove due regoid to the Chorities Commission's general guidance on public benefit. In shoping our objectives lor the yeor ond plonning our oclivilies. the Iruslee5 hove considered the Charity Cornmission's guicjonce on public benefit. including the guidance 'public benefit.. ¥unning a charity IPB21' In line with ils chori10t￿e objectives. the Charity's entire work is dedicaled- lo the Supp￿1. care ond housing ol people with leorning disobililies ond menlol heollh need5. These activilies ore in Ihemselves o public benefit. Support swvices ore bosed on the values of dignity. respect. communtty presence, porticipolion and development of competence. Core ond suppotl services ￿orn01e Independence. soc￿1 Inclu&on. Right5 and Choice by providing opportuni1ies lo goin skli Is ond mointoin independence.. lo improve health and Poge 120148 PLUS (Pmldence iinc ljftited Servlces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 wellbeing by healthier lifest￿e5 ond access lo speciolisl heollh core. M051 beneficiaries receive svpport with doily living and leisure actiwties. ot home ond awoy. Many beneliciories receive clirecl physicol svpport wilh ealTrng ￿ personal cote. Support is provided lo goin occess lo Iraining and em[￿oyMent for people who lace dilliculty in obtoinlng poid empkjymenl on grounds of their disobility. Thi5 w￿k includes poid employment in our shop ond Iroining in how lo succeed in the wc¥kplace. Housing managemenl ond tenoncy supoort services help people lo slay in their own homes ond meet their tenancy obligotions. imwowng slolvs in the community ond providing o Stab￿ base from which to leorn new skills ond increose independence. Core conlribulion5 ore poid by some beneliciories who live in our Sovlhwark regislered cc¥e home. These figures are a55e5sed by the locol outhorily ond deducted trom funding due to Ihe Chority under controcts the provision ol core. They amounted lo £7.LKQ dvring the year12022 4.C(X)l. Fees ore olso chorged for ollendance ol workshop session5 in our Leisure Service5. Income from this source wos £7.454. In o rKKmol yeiy. other fees ore charged lo beneliciories lowords the cost5 of doy trips ond holidoys bul no such chorges were roised in 2022-23 due lo closure of Services fdlowing the pondemic. Sociol Fund gronls are mode to people who use the Ch￿ilY'S service5 to meet the cost ol holidays. as hardship grant5 ￿ other octivities. Gronls lo the valve of £2.250 were made during the yeor. Gront decision5 ore mode by o Sociol Fund Committee comprised of service users ond employee5. People in poverty ore nol excluded from the Chawity'5 swwces os Ihe mojorily of care and support costs ore mel by locol authoritie5 or by 5tote benefits. PLUS olso subsidises non- slolulory services from ils own resources. The Chocily conlribules sociol value to its locol communities by recruiting ond spending locolly. It gives prelwence to locol suppliers ond conlraclors wheie Ihese ore ovoiloble ond oller good volve lor money. Volunteers C4 1 sermce useri5 employed in o v(*Jnt(ryrde n Pretty Litlle c￿￿oke5 ond oth¥5 5UPPOrt lasure grC￿ps. tl Service user members of PLU5's Shodow Board are 0150 vi)hJnteer5. The 10 Members ol Ihe Boord ol Trvslees ore oll volunleers ond proV￿e voluotle sugport lo the Chorily. including speciolisl odvice ond support lo senior monagers. ¥ We estimate Ihol volvnleers hove conlribvled 624 hovrs ol sUPPOrt to Ihe Charity during the yeor12021-22 - 1421. Poge 130148 PLUS {￿o¥1dence knne United Ser¥lces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR IHÉ YEAR ENDING 31 MARCH 2023 strate icRe Achievements in 2022 to 2023 Buslness Conttnu The Chorily has continued lo reviewlupdole ond lesl Business Conlinvily Plons. In 2023, this inclvded an independenl rewew and consultancy from Morkel. our liability insurers. con%dering 8us¥E55 Continuity. we have seen a reductK)n in the infkerte ol the COVID.19 pandemic overlaken by p¢*t￿oI aThJ ecCncrfn￿ vdalaity. infiolw arKI riyryj interest rates. Ihe Trustees ond 5eni(YmorrfJger5 hJve rem(¥ned vE4ont where costs ue c(¥￿emed ond we continue to tyon I￿ sigfftonl c05t increoses n the cwenl yecr. Retwns nvestmenls. Ilwjh leasonal￿e by rwrkel benchmrJks FKJve been reckced thr(xJghcMJI Tr22.23. In PLUS'S fivtrYe(y Plon. we oimed to moke Ihe t￿1 r)osyt4e use ol the compcy)y's corAtol 055els in order lo meet Ch￿table ctyctwes. Trustees deoded lo reÈose from cotilol reserves for FJqecls/one off eypendttwe. It PKis been ogeed not to Fyogess the most ￿grYf￿an1 ol these projects, whch wos the p￿¢￿Se ond odC¥JtOl￿ ol o IK4KYoy hcmne. Prioil* hove clYJnged os costs hove fisen orKI cosh Ikw choleroes trove ern￿ge￿. necefylotry the of some inveslments. Moinloining & D•vek>ping M(Yket Shore The terKlerng ol services hos ¢￿tIr￿￿d lo be o &gntficonl txicxity. d￿r￿te the Choily's current and recent growth. 05 all w key I￿￿1￿ ￿]ve anrXyJr￿ed ntent￿ lo lender services. A core slolf leom is in Joce lor o new 6-person chollenging needs service in Lewisham to open lote in 2023 ond we look lo￿Ord lo re-opening orbolher supported living service following o period ol closvre Ic* moior iepasrs. Developing SeThi¢• Provision and Buildin9 Copocity A review of slrvctufes oncl remvnerolK)n wos completed lo ensufe monogemenl and cenlrol copacily reflect the increosed size ol Ihe ￿gan1$0110n. t4 To imwove and vpdote recruitment processes to ensure conlinvity ol support_ Meet increosed needs for stofling in services won thrcwgh lender. Poge 140148 PLUS (Providence Linc Uniled Servlces) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 tl Implemenlolion 15 underwoy ol o stoll roster syslem. HR 5Yslem and new poyroll. tl As the pondemic has receded. we hove increosed foce lo loce communication and consvllolion with service user5. t4 We have increosed provision ol doy swvices. ￿lSUre and employment groups. using new venue5 and leoir¥ng tsom service users what projects are wonted ond which ace less popular. t4 We have ensured thot octivilies oulside the hovse are re-introduced lor eoch indivtduol in accordonce with they wishes ond needs. Slaflng ond Slaff Development We hove increosed the reoch ol whole-leom Active sup￿ troining sessK)ns A porticulor stressor in Ihe past yeor has been the dillicully in filling slolf voconcies ond we hove worked with on&ne recwilment services lo pcffliolly address sloff shortoges. tl Slaff Iroining hos retumed to foce-to-foce sessions in oll svbjecls where thi5 was done before the pondemic. including induction ond mondotory Iroining Use of Assets t4 As part ol the Charity's commitmenl to deploy o propoflion of ossets in lurthet devdopmenl ol our role in the community, the Trustees have invested in renling new premises lor provision ol doy services ond leisuie groups. Ci v￿ low levels ol vrids hove been moinloined through active marketing to funders and crculolion ol v(xd profiles to locol oulhorilies. t4 We ore still awaiting Ihe implemenlotKJn of the new Liberty Pfoleclion Solegvords under the Menlal Capocily Act. li Throughout Ihe pondemic. the Chorily's monogers elleclively ensured the sofety ol service users and sloff Ihiough updoled guidonce, exlensive provisDn ol PPE. lesling. visitor policies and suppcit Icrf vaccinalion. Improved compliance with good ￿0clIce in heolth, solefy ond provision ol care. including: Page 15of48 PLUS (Provldence knnc Unrled Services) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 8uilding mointenonce has been completed to colch vp on a bocklog ol work thol built vp during the pandemic. Fire comportmenlolion hos been upgroded in our dder properties lo maintain sofe hornes lor service users. We hove reploced mosl ol the doors ond door Iromes in three woperties. The frequency of Heollh ond Safely hos been increosed to qvorterty. A new system ol medicolion ovdils hos been introduced. Business Aims for 2023-2024 Overvlew Mointoininglincreosing mortel shore is one ol the obJ"eclives in our 5 yeor Stroleg￿ plon. which currently runs lo the end of 2025. The emphasis I￿oUgh la51 yeor wos on conlinuing lo weather the pondemic. ond ollhovgh reslriclions have been lilted. the effect5 will be with vs lor some lime, lor exomple Doy Services ond Outreach. and we will need to groduolly rebuild. Stall hove worked hora vnder serious pressures lor Ihree yeors now. It is r￿t¢eQble that sickness obsence hos increosed ond Ihis hos on ellect on both Service continuity ond linonces. We need to conlinve lo consider mental heollh and wellbeing SUPP¢>rt. Currenlly inflotion ond cost of liwng ore howng a sBJnificonl effect on both service provision and 51alf relenlionlfecruitment_ PLUS hos responded by lifting salaries obove London Living Wage in the Short lerm, ond wdl need lo keep IIMS under review. Trustee5 femoin committed lo conlinve funding Lryswe Service5 Irom reserves. Members ol the Shadow Board (service v5er5 ond slolll porticulorty supported Ihi5 os many other clubs ond acliwlies have nol ie-opened loNowing the F)ondemic. Fvll implementation ol new HR. 5toll r05tering ond poyrol systems ore an objective lof the coming ￿annIng peri¢xl. olong with trying ¢xJl other recrvilmenl lechnkiues e.g. open doys. Once ogoin. the tendering ol services mvsl be considered o signilicont priority. We wdl oim to enswe high quolity seNice ￿0ViSH)n by providing team -bosed training in the con515lenl implemenlalion ol Aclive Support ond Pos11ive Behoviourol Support. We conlinve Poge 16of48 PLUS (ProvldeTh¢• iknc United Servkes) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 lo oddress stoll voconcy levels ond reduce agency vsoge.. provide statvlory ond developmentol troining.. ond moke elleclive vse ol capitol ond revenue resources. We will support the wellb&ng ol stoll ond monogers 0$ the ellecls of the pandem￿ ond 8rexil conlinue. We will meet service user needs by moinloining qvalily services ond will ensure Qvolity Visils, Core Plons. Risk Assessmenls ond comph'ance with Health and Safety iequirements ore kept vp to dote. Key busine55 plonning objectives ore set ovt below ond hove been developed following o review ol performance ond chollenges over the lost yeoi_ The Qvolily Aclion Plan and Risk Action Plons. produced from these onnLJoI reviews ore olloched 0$ Appendices l and 2. 8u$lness Developmen* Alms lor 2023 to 2024 8u5ine55 Continuil We will continue lo pvrsue lundefs lor regular poymenls. vsing any meons Ot our disposol. We will negoliole with locol ovthcKilies lo oblofft realistic cost of living uplifts lor exisling services. We will keep cost ol living reloled issues undey con5iderolion as they alfecl both Service vsers ond stolf, orKI seek to olleV￿le these when p0s￿ble/approp￿ale lo do so. We will seek lo operole in on envKonmenlolly friendly ond sustainable way in all aspecls of our work, including property monogemenl. sloff recruilmenl and investments. We will oppoint o Business Development Consvllonl lo consider the best way in which the compony shovld be monoged in order lo mainloin conlinuily ond lo move Ic*woid. This will consider thol the compony hos grown in size over the last couple ol years. increasing the number ol sefvices. stze ol slolling esloblishmenl ond finonciol IwK)ver. We will develop ond open the new chollenging neecls service in Lewishom. Mainlainin & Develo in Market Shore The financial ellectiveness of Ihe comoony will depend on successlulty tendering sn order lo moinlain ond grow the income ol Ihe compony Page 170148 PLUS {fvwidence Unc Unlted Ser¥l¢es) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 s and Staff Commitments We will continue lo inlegale PLUS'S vahjes into oll OL* ￿0cesSes_ Our 2022 sloff survey showed s1olislicolly significant voriolions between different stoff groups in the￿ understanding ol ond commitment to PLUS'S volues. We will piovKJe tioining lo 011 stolf. We will conlinve lo implement both face- to- foce ond virtuol 'upword leedbock. opportunities. in order lo reoch os many people 05 PO55Trble ond provide Sen1￿ monoger5 with o brood pictLKe ol Ihe views ol employees. We will conlinve lo volue ond supp(xt the wellbeing of 5toff ond provide sociol opportunities including on Awords Ceremony ond porty. In 2022 we engoged o new Occvpolionol Health Service, ond continve wilh external 51all wellbeing FKovider. One ol Ihe objectives in PLUS'S &yeor Slrolegic Pkin 15 to moke the best kiossible use ol the compony's ossets in Ihe pvrsvonce ol the charitable obj'ectives. Tru5tee5 hove funded PLUS'5 leisure ond octivily services IAclivily Pkjsl and cupcoke shop (Pretty Little Cupcokesl ovl ol reserves o numbw ol years. and will continue lo do so. nil There will be o conlinved emphosis on CoMp￿anCe in some orea5 of Heoifh oncl Sofely and core monogemenl. We will ￿0VIde monoge(s wilh risk osse55ment troining," work closely with Health & Solely representolives ond piovide senior manogement oversight to ensure slondords cye mointoined. Financiol Revlew Figures ore rounded to the nearest £i.CtXJ forclority. Once unreolised goins ond losses on property ond investments ore excluded. there is o nel operotionol expendilwe of £425.(KK). This compares wilh o budgeted dehcit ol £1 S2.(KX). This year there hove been no unreolised goins in (xjr property portfolio. INCOME 2022-23 sow on increose in the level ol income from Lewi5hom Council totolling £378.(Kt), prir)cipally due lo giowlh in the hour5 015upp(xl provided ond o funding increase Ic meet Poge 180148 PLUS I￿O¥1denCe iknc Uniled knices) ANNUAL REPORT OF THE TRUSTEES PLUS FOR THE YEAR ENDING 31 MARCH 2023 woge inllolion costs. Income from Soulhwork Council reduced by £24.CKK) following the deolh of o service user in o non2 Marth IOI2 55.472 7.610.055 7.665.527 8,344.946 Al of Ihe alw r85w15 are ￿￿TrI￿￿J *It￿les. Pl ￿￿58S in Ihe yaaf and are inrludEd Page 32 of48 PLUS {ProYidence Linc Uniled Servlces) Notes lo the F5nanciol Statement5 For Ihe year ended 31 st March 2023 (Contlnvedl PLUS 8alan¢e Sheet 2023 2023 2012 2022 ￿￿ed Ass•ts IDian8ible fixed assets Tall8ible fixcd assets Investments io li 1.944.538 5.056.569 1.861.114 5.698,319 7.iXII.107 7.559.433 Oebtors Cash at bank and in hand Iz 537.335 712.843 1".250.178 874.665 676.716 1.551.381 •ditiws: Amoumtsfllliry du• 13 {585.7591 1765A681 664.419 785.513 TotalAssÈts lasC4Wrtrt h•blld 7.665.526 8,344.946 Restricted hjnds 16 Unce5tricted fvnds.. 17 .Desi8swied fvnds Ilndudin8 ie4aluation reseThel Genetsl funds 55.471 86.933 3.775.640 3.834,414 3,922,972 4335,041 7.665526 8.344,946 These finonciol stolemenls were opproved by the Trustees ond ovlhorised for issue on 18 September 2023 ond signed on they beholf by.. D. l. Dannreulher Choir Company nvmber:02782712 Poge 33 0148 PLUS (Providence Linc United Servlces) Notes to the Financlal Statements For the year ended 37s1 M(wch 2023 {Contlnued) PLUS 2022 Net cashlvsed ¢ny actTh*ies fZ74MJS1 331974 IrAEEtn*nt IlfDme irtvesl recei+ed Pmceeds from thswjsal offixed a55rf irrfftstmprtt% A¢¢wi5it1Dn.offjx￿ ass*t IfY+E$lmerts P8yfflenls lo xrwirè taryible 355els Paymerts to ae0j1￿ intatyJi14e hod a$S￿S 6IN94 1.036.182 11.65J2Y9) lJ36.5301 S2.550 1.648.832 IL754.222 137.¢611 Net cash flow5 from actrthbès 310 5(8 90J05 Keide¢reas¢ in cath and tash •quhalems 36.117 1112.286 cash and cash iwrralents ai twing of%￿r 576.716 1.099.0)2 Cash and ¢•sh equi¥•lents ￿ end ofyeaw 712 676.716 R8¢onclllatlon rbAi incomvll•xpendiEuf21 to net cash flDw fvorn op•r•tyng •ui¥its 2022. Nei incomellexpEndthrel I￿h￿ID9 •ndO*Th￿ 1619.419 131.260 Ntt losseslf8ainsI mort150tlu>chap 25(491 1241.0901 FQ 52.964 60&16 151.5501 1401.3261 173W5 162P941 337.330 IUO.J09Tr Ilft(reJsell4*cation ￿￿[Be5 NHS Lambeth Other 8rants COVID FUNO 4,226.989 916.452 39.086 185.786 31.076 39.840 906 170.973 6.595 121.486} 5.596.215 4,226.989 916,452 39.086 185.786 31,076 39WO 9)6 170.973 6595 123.066 5,740.767 144.552 144,552 Page 38 0146 PLUS (Provldence Llnc Uniled Servkes) N¢les lo Ihe Finonclal Statements FOT the ye.921 8.472 81.320 56,152 296,389 142.Ml ILYJ.921 109.493 8An 33.494 47.826 39.352 Z,2 Support Costs 116.L191 2&￿38 Yotal direct C05t5 5519.296 280.740 748 3&S584 All£￿110￿ Ol￿rra1 (05rs 537.233 .176 Total re5c￿￿exPe￿ded 6.054549 309.016 6.365J Central £05ts8re allocatedtotharitable acti¥ihe50htheb￿%Of staff timespeni supportir*ihoseactlvltle5 (Care & Support.. 94%. HousinE &RentJl= 6%1- Poge 39 0148 PLUS IProvlden¢e Lln¢ Unll•d Serv1¢￿) Notes to the ff nonciol Slotements For Ihe ye 10 T•noth F￿*d Assets Fre•fvold Furntture Land and and Bullthnos Equlwmot Vepode Equipment Co3VM•rket v￿￿￿ At 1st Apr￿ 2Tr22 AthJ(o"ons Dispo 1.767.160 11.41 423.459 125.130 28.eJ38 2.256,251 At 31st Mafch 2￿23 28 638 2 392 781 Aecurnulated Deprttl#1ion At 1st ￿111 20Y2 Chaige for Ibe year Elimina8d on di5P05al 345.424 42.125 27.048 9.f13 22.667 1.726 395.139 52.961 At 3151 March 2 387 549 36.161 24.393 448,103 Net 8ook Value At 31st March 2trfJ 4 245 1944 538 At IstApril 2￿2? 1.767.1fj0 78.035 5971 I￿1 112 tsngit40 f￿) assets a￿ us¢d tr dir¢tt e*￿tIo The freeh¢Jd pr(wty was r&¥#l￿d by a Ih¢rd paty. Brut￿ Knowles Su￿Yo[5, in February 2Wk1 . accordance wilh Ihe PractKe Stalen￿ts and Guthnce Ncth cOn￿￿￿j in Ihe VakbaliLm sta￿darf5 01 t Royal In5btsrtion ol ChaF¢èred SumY0￿ (RICS) Etlthn. ￿ TnJstee5 consider thai the vpjabj ¥&Uati￿5 reweswrt the test estitrote of faif at Ihe totsnce sheel date. The OriL¥n￿ cost of Ihe free1K￿ aThJ bu*irys was £545.(XXI. Poge 42 0148 PLUS {Prov5dence L5nc Uniled Services) Noles to Ihe F5nanclol Statements For Ihe yeal EOJrt￿S S¢hrrJ*r Asia Wa+ -&G8P-I JPMorgan Eq -C-UStkDis In¥8sco US Tw8asury Bor￿ UCITS Marketvts a1315t March 371,599 270.720 238,433 26¢.511 205.613 957.621 8￿.752 Th8 in￿stin8n1 PWDP8ty was by 8 thifd party. Btuton Kno**s Sufft￿5. in February 2￿21 in accordance the Piactre &alwnents aThJ Gu#Jance N￿e$ VahJ*n Stark1ard5 of lh8 Royal In5titulKJn of Chartered SuThEyor5 IRICS) 6th Ed￿. Th8 Trustees crMs¥der that the upJabJ valuations Poge 43 0148 PLUS (Providence Linc United Swvices) Noles to the Financial Slatemen15 For Ihe year ended 31s1 March 2023 {ContSnued) PLUS 11 D*btors 1022 Trade debtors Prepayments and wued income Other debtor5 405.729 123.715 7.889 537.334 663.375 210,664 626 874.665 Creditor5: Amounts hlling due wlthln one year 2022 Trade crediiors Taxation & social sewrtty Accruals and othef t[￿ltorS 85.117 95.877 404.765 585.759 175.139 9"2.804 497.925 765.868 Included in acc.ruals and other (reditors is an amount £ 18.6SO [2022.. £17.7571 relating to employer pension coniribuitons. vd Futtwe Fin￿￿1￿ Commiiments At 3191 March 2023 ihe chafity had total commiimenis under operatin8 le￿S a5 follows.. Lafid ¥r4d Dulldlrys 2023 20 Other Operallng Leases 1023 2022 Operating lease whith expires.. Less than l year Between two and five years O¥er five'yeais 78.751J 315.CK(I 411.374 805.124 3.209 6.418 3,209 9,635 338.(KKI 412,ThXI 834.5(M) 9.627 12.844 At the reportir¢B data the charity had outsiandbnB fflinifflum future le￿Ip1S from non- can￿lIable operatin8 lease. whick fall due as follow5= Falling due= Les5 than l year 6,746 9,454 Page 44 0148 PLUS (Provldence Unc Unlled Servkes) Notes to Finonciol Slalements Fot Ihe yeor ended 31st Morch 2023 {Conllnued) PLUS IS An•W ot Ii•tAti*ots betw￿ Ftsnd* Fwwj ￿T￿P5 Ot 31st Mwch W2J v4 by. Fw*ts Fundg T¢¥t&il Ir￿￿146 W asse15 T0rWJi￿ fixwj i.w. 1.831.102. 3.225.467 S.(￿.￿9 1.194.707 55.471 585.759 3 775 640 3 834 415 7 865 521 Fimxl i)*nc•s * 31st klarch 2Dr2 *0 (W$S￿] by.. Ful￿ Fuhd* raTrai￿ frA•J 8SS8ts lThTstrn Cuffeni 8ssots 1.￿1.114 1.801.1.14 2.ffil.￿ 3.￿%.461 5.698.319 1.464,44B 1.551.381 .933 Credrtor5 765 Ttytsi As•¢ts lets¢ Cwrwrt 933 3922972 4 335041 8 344 940 Poge 4S ot 48 PLUS (Provldence Linc United Serv•ces) Notes to the Finoncial Slalemenls For Ihe yeor ended 31st March 2023 (Continued) PLUS 10 Il•Btrlctad FurMI¥ 01.IM.22 Q1.04.2J 76.331 0.83B) 48.493 bl Infettion & Cu*t4 ￿ LFD T*sityJ FLTh1 9.701 8.078 ¢) WNkfort¢ luntt 01.04.22 81 Cawrs se￿8 ISoLth¥art & Le•75h￿l) 76.331 76.111 b) Inlo¢ivM LFO Tes¥rwJ Fwwj rJ.293 78.9)1 (W2.4931 9.701 IVlorkfwEo rocruh)wtt fwK1 SX)1 157 243 al Tho tarèrs sÉThitÈ represenis giaNS the Lc#W ol sr￿1# Brwh of Luwshom to for Ca￿￿. 5Wwrfhnthe Ivne. TAeekèthJ. 8TrJ sMrt breaks *r*J￿e at cknbs. bl Thè Infèctts) awj LFD Taw Fund sc￿r￿ed ol r*￿1*￿ fffi1ir•J grwts receN￿ Irprn the LfyiO)n 8orougtts ol todefray c0515 in to wrfotiK)n Th￿￿￿$.. $8f8Ms*"no,' i51t￿5. ial CarÈ {DHSC) S￿bal care prtsiters Ks r•Jute th8 rate ol Cov1￿19 trartsrni5si￿ w¥J dl The Wor*force Recruknwt aTrJ FuThl k)t81 •*tress adul srx care ￿lI1(￿e ca￿tr kyesswes in th•"fg•>Jr4thKai area thr(wh recnJ*nert aTrJ retenlpx 8clMty. Poge 46 0148 PLUS [Prov5dence Llnc Unlled Servkes) Notes to Ihe Flnanclal Slatements For Ihe year ended 31st Mar¢h 2023 (ContSnued) PLUS 17 lJrw•slr1Gt￿ fund2b Balan 31.03.23 Qi.0422 Ine•m¢ expend[￿rE Tr*n•f•r5 01 caprf￿ fund bl RWJ8tioTh reser￿-?(09 c) PrDpgrty managqmert (urKI 2ca ¢Jl 1)tr*)￿￿nI PrLwrty.2016 e) 0￿￿?￿nt fuTrJ. Se￿￿e5.2075 Voids fund- 2070 gl Social fu￿ 2071 h) carf￿n reduct￿n fwwJ-2039 i) Firg furKI- 2040 il Mayw Ri•Y *rt-up FLwbJ 1.3W.733 1.628.797 1.315 426.463 170.1VJ4 94,141 1,18B 17.3 1.628.797 61.515 426.463 188.844 167.1 9.43 (KJ2WI (18.7gJl 3.0411 {2.2501 12,7W) 45.iXX) 45.(IXJ Tot01 Deswjrw 3.922.972 45.(¥AI {192.331) 3,775.640 Fund5 4.335.011 6.1jj5.￿ t6.204.9)21 (V￿.4911 3,879.414 380 T12 J1.QJ.22 1.3KI.733 1,628.797 85.7eii l.WJ.733 1.028,797 81,515 426,463 188.844 167.182 9,438 20.LNX) 20.LXXJ 142451 ) fvnd. Ftrofft.2076 el fuThY. Swce5.2075 Vok15 lund- 2070 gl S¢x4 lund 2071 h) Cart￿￿ fethJ£lK)n fuJKY.2039 il Fire sofety fvnO- 2040 189.322 1&5.271 10.738 (478) (19,C651 {1.Xrf)I T•tal 11•*gnat•d Fund• 3,913.9x1 131.018 3.922,972 General 072 5.648766 241.(M) 140.(m) 4.335.041 Totsi Unn3lwKtod FurwJ¥ 114(62 5618706 -5745gr 8 258 013 Page 47 of 48 PLUS (Provklence Llnc Uniled Services) Notes to th• Flnanclal Slatemenls For the year ended 31 sl March 2023 (Conllnued) PLUS 17 Unrestricted funds (C￿￿1￿￿*d) Desiqnated funds a) The Capital Fund represenis fv￿ts hekl tAtylhin freehokl properbes. b) The Rwdlualion Resem repre5enls Iho tr￿1 unreaftsed gains ￿ freeb￿j properb'es aTrJ ftxed asset ifftestrnents. c} Property Managefflenl FuTrJ. Tr Trustee5 hw e*"maknJ the18￿ of funds requi￿0 for iepair5 and mèinlenance to be earT￿d on prope￿"eS thvn8J crf teased by thg Charty. d) The Pmperty De¥eWnent FuThJ is lor inwrtmmenls and adaptab'ons to properl￿ Own￿ or leosed by ts Charily. H 15 atso intended foi pr(yrty a¢quisib"on to lurther the aims ol the Charty e) The Services I]e￿Wip￿ 15 for the of ne* 5eAryces to fkKlher the aiffls of the Charrty. Q The Voids Fund represents money sel asK1e to c¢Mr h)sses of incom Oue lo un-fvnded sefyice user vacancies in resKJentr'al al￿ suptx)rted lTrAng ￿h¢m￿s. g) The Soci01 Fund is used lo prO+￿e weffare grants lo seThice users on applrcabon to a corYThrttee of service users and slaff. h) carl￿ Reduction Fund - Intended for w in rw}ucb'￿ ofthe charit￿5 carton fL￿rI1￿, including purchase of conyjlancy and practh.cal meagjres such as wnprwng insthalion and the efficiency of heatrrw instalkhons. i) FI￿ Safety FuThJ -This lund has been esta1th.sh￿1 lo meet the Costs of Nnpru￿rne1ts in fire safety equipment and Iiie compart[r￿￿"on lo bn.ng Ihe Charivs tsuihjings up to currenl specificab"ons. 11 is intended to atw ￿ Fund lo tMJ*Jings owwl ￿ kased by the Charity. il Mayow Road starkup Fu￿1 - This represents fisnding Klentffied fot addthJ"on81 *ffiivJ and training costs in conneC1￿n vnlh"openiThJ a service in 2tr23-24. 18 Rel•t•d yrty tr•n¥•¢tion$ There MEre no reknled party traftsacts.ons in Ihe euirent or prior year that require ￿L￿b)s￿￿. 19 Company Ilmltsd by guarantre The chanlabk Company is under contrc4 of ts membe￿. No one mefflber has sufficient "ng nghts lo control Ihe eha[itab￿ company. Members of the chafilable company guarantee lo conln.bule an amLtfil not exceedirNJ £1 lo the assets of the charrtatrAe company in the ￿ft1 ofwinding up. ttyal nuffl￿r ol such guarant￿5 at 31 March 21ry3 Yds 7 12022 '. 8). Poge 48 of48