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2025-03-31-accounts

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Trustees’ Report and Consolidated Financial Statements CAYSH year-end 31 March 2025

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Table of Contents

1. Introduction

2. Objects and Activities

3. Achievements and Performance

4. Financial Review

5. Structure, Governance and Management

6. Legal and Administrative Details

Charity Number 1026822

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Company Number 2802109

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1. Introduction

The trustees present their report and audited financial statements for the year ended 31 March 2025.

The financial statements comply with current statutory requirements, the Articles of Association, the Companies Act, and the Statement of Recommended Practice — Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102. These audited financial statements have been prepared in accordance with the Charities Act 2011, The Companies Act 2006 and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (2™ Edition, effective January 2019) (SORP FRS102).

CAYSH is a charity registered with the Charity Commission for England and Wales. The charity rebranded in February 2011 having formerly been known as Croydon Association for Young Single Homeless. CAYSH is also a company limited by guarantee which is governed by its Memorandum and Articles of Association dated 23rd February 2011 which updated the original Memorandum and Articles of Association signed 22nd March 1993.

CAYSH owns 100% of the shares in CAYSH Enterprises CIC, a social enterprise registered at Companies House. CAYSH Enterprise CIC's primary trading activity is the delivery of security services for residents of supported housing. The governing document of CAYSH Enterprise CIC is its Memorandum and Articles of Association and the CIC was formed on 13 November 2013.

2. Objects and Activities

The charity objectives for which the charity was established are:

‘The relief of poverty hardship and distress among vulnerable persons, especially young people, in particular but not exclusively through the provision of accommodation, advice and support.’

Our CAYSH Enterprise supports the charity’s objective with its purpose being to provide innovative business solutions that benefit the community and provide the Charity with a sustainable income. Its Concierge service provides person-centred safeguarding and security for our service users and for other vulnerable people in supported accommodation.

Purpose and Public Benefit

Our vision, mission, values and aims

Our vision is for every young person to have a safe home and the opportunity for the best possible future regardless of their experience of homelessness.

Our mission is to provide a safe home and better future for every young person we meet by providing:

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Our values provide the framework within which we work embracing the diversity of our staff and service users.

CAYSH’s main aim is to reduce homelessness amongst the young (aged16-25) and vulnerable, and to improve their quality of life so that they can live independently within the community. This is achieved through delivering:

We work with service users from different communities including asylum seeking children; care leavers; LGBTQi+; young single homeless. In 2024-2025 we helped126 young and vulnerable people.

We offer a range of accommodation including 24/7 assessment units; small, shared houses (some staffed) and supported lodgings where Hosts — members of the public — are paid in return for offering a room in their home and practical support to the young person.

Our group includes a Community Interest Company whose object dovetails with those of the Charity, meeting public benefit by providing a night-time concierge service to support vulnerable people in the community. The aim of this service is to reduce homelessness by assisting individuals residing in supported accommodation. The community interest company demonstrates its public benefit through its stated object of ‘assisting vulnerable people’ as evidenced by the concierge service providing night-time safety for residents and communities.

Leadership Transition After 8 years of leading CAYSH, Ann Tighe retired. We would like to extend our thanks and gratitude to her for her leadership over the past 8 years and for continuing part-time until her successor, Chris Deacon, started.

Partnership Approach

We believe that we can maximise our impact in ending youth homelessness by working in collaboration and partnership with a wide range of stakeholders: local authorities, landlords, public donors, Hosts, corporate supporters and many more. We are grateful to all who work Charity Number 1026822 Page | 4 Company Number 2802109

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with us to support young homeless people and look forward to developing new partnerships in the coming year.

Accommodation-based Services and Support

CAYSH provides a range of accommodation, matching the needs of the young person to the style of living and the level of support required. This in turn means the young people have greater opportunity to progress quickly. We delivered services to the following Boroughs: Croydon and Royal Borough of Greenwich. We also delivered client support to Cheshire Council as well as being on provider frameworks for Lambeth and Medway Councils. These services are for young people (16-25 years old) facing homelessness including young people at risk; looked after children aged 16+ (including unaccompanied asylum-seeking children) and care leavers.

CAYSH leased accommodation under management agreements from the following Registered Social Landlords (RSL): Hyde, Notting Hill Genesis, Peabody and Southern Housing. We deliver housing management services on behalf of these RSLs and continue to invest in the refurbishment of these properties. Increasingly we are searching for new properties that are easy to maintain with a view to replacing some of the older stock and helping us house and support more people. Andrews Charitable Trust (ACT) continued to partner with us by providing three shared move-on moves for up to 9 young people through the Establish project, whilst CAYSH provided a small amount of move-on support.

Young people in our accommodation typically stay with us for up to two years. Our Advice and Support Officers (ASO) work with them to address their support needs, develop emotional resilience, self-confidence and independent living skills, empowering them to flourish when they move on to their long-term home. Placements and levels of support are offered based on the nature and degree of challenges a young person faces and their levels of independence skills. Recognising the impact of adverse childhood experiences on young people, we operate within a trauma informed framework and adopt a restorative approach. Time is spent by our ASOs in building trusting relationship with young people to help them build a toolbox of techniques to manage emotional challenges, make informed decisions and flourish.

Supported Lodgings

Our Supported Lodgings accommodation and support services provide a safe, effective and economical transition for young people into independent living by offering them with accommodation in family homes. The service benefits young people who are particularly vulnerable such as those who are newly homeless, those with little or no experience of independent living and those who are unable to live in shared accommodation for safeguarding reasons.

We have 29 Hosts, some of whom have more than one room. Hosts are members of the public and play an essential part in housing and supporting homeless young people. We support Hosts through training and on-going support. All Hosts are subjected to our safer recruitment processes including Enhanced Disclosure & Barring Service (EDBS) and reference checks. Training our Hosts ensures that they (and their homes and regular visitors) meet CAYSH's stringent support, safeguarding and Health and Safety standards. CAYSH’s Lodgings team provides support to both the young person and the Host throughout a service user's placement.

Prevention Services

Restorative Approaches - Mediation Services (Restoring Families)

Spanning our prevention and supported accommodation activities, CAYSH’s Mediation - Restoring Families service works with young people aged 16+ at risk of homelessness due to family breakdown, or those who have become homeless and entered our supported accommodation but may be able to return home under altered circumstances. Staff hold a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC), accredited within the Ofqual

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Credit & Qualifications Framework. They continue to receive ongoing practice supervision for cases through UK Mediation.

Young Adults Floating Support Service

Floating support is a low-level tenancy sustainment service delivered to young people who for a variety of reasons may be at risk of losing their home. Typically this support is up to three hours per week. The types of support we provide includes addressing debt, accessing community mental health services, finding employment and building personal resilience. This service also supports unaccompanied asylum-seeking children (UASC) placed in temporary accommodation by Local Authorities.

Our floating support service provides a real opportunity to prevent homelessness among young people by offering early intervention / mediation with families which allows them to remain at home if safe to do so and, supporting the young person to sustain their tenancy in the private rented sector.

‘Your Voice: Your Choice’ Project

Available to all the young people we support, this counselling project was set up in response to our growing concerns over the deteriorating mental health of our young people during the Covid pandemic. It has been a grant funded pilot, and we are seeking continuation funding. This project offers a mental health triage and counselling service, with clinical support provided by Off the Record.

‘Working My Way Up Project’

This pilot project was set up to improve employment opportunities for young people in our service who are traditionally less well equipped to compete in the job market having experienced disrupted education and lacking in confidence. During the year we delivered our 13-week programme, supporting people in:

Fundraising

We are truly grateful to the individuals and companies who have supported us through donations or time this year; these allow us to enhance our services and support young people in more ways than we otherwise would have been able to.

Our loyal supporters Bryden Johnson Chartered Accountants have once again given £1,000 as their annual donation. Thank you for continuing to support the work we do and offering us advice and friendship.

Our continuing thanks also go to Mitheridge Capital Management LLP who have been supporting the ‘Working My Way Up’ project with a grant of £5,000, and Andrews Charitable Trust continue to offer young people in the Establish project a transition fund for when they leave the project of £500 per person per year.

We were also delighted to £3,973 from individual donors via Just Giving.

Fundraising events raised £2,024 in the year. Thank you to everyone who took part in our annual 10-mile Walk and to Andrews Charitable Trust for the opportunity to raise funds at one of their events.

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Concierge Services

CAYSH Concierge is a specialised out of hours safeguarding and security service, established to operate in homelessness, mental health, and supported housing. The service ensures safety for residents 24/7 including preventing anti-social behaviour (ASB) and incidents while supporting residents working towards independence. During 2024-2025 we kept up to 396 vulnerable people safe each night.

CAYSH Concierge Services offer two types of service: (1) Static cover places a dedicated concierge officer within a single property to provide continual support to the residents and is suitable for higher needs. (2) A roving service offers mobile and responsive flexible cover at a number of locations throughout the night. This includes regular visits to a high number of properties with a rapid physical response service accessible to residents via roving contact phone number.

3. Achievements and Progress on our three-year Group Strategy

2024-25 was the second year of our three-year Group Strategy.

The strategy is built around 3 pillars which are integral to delivering on our mission and growing our impact.

Our three strategic pillars are:

1. Financial

Aim: To ensure that CAYSH’s financial position enables it to continue to operate and serve its users during good times and bad.

Progress: During the year the Group’s financial position remained strong, with reserves increasing to £564,741 (an increase of 20%) and making a surplus of £95,973. We began due diligence on high-interest savings accounts as a means of generating more income from reserves. Rental collection was strong during the year. Occupancy rates were below target, as we experienced delays in receiving referrals from a key local authority; this is a key area to address in 2025-26. Effective procurement enabled us to negotiate cheaper contracts, however, our progress to address the balance of income from Local Authority contracts versus grants and fundraising has continued to be slow.

Our main goal for the year ahead is to increase our income through: tender opportunities, commissioning frameworks, grant applications and public and corporate donations. We will explore social investment as a means of generating long-term financial stability.

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2. Services

Aim: To ensure that CAYSH delivers high quality advice, accommodation and support to all service users irrespective of their background to maximise positive outcome for them and deliver’ safe homes and better futures’ and promote their safeguarding.

Progress: We continued to deliver services of high quality to vulnerable homeless people. care leavers and those at risk of becoming homeless.

We provided a direct service to 183 young people between the ages of 16-25. Every night during the year the concierge service supported up to 396 young and vulnerable people.

Of the 139 people we housed this year, 42 moved on positively to long-term homes. Of our floating support young people, we helped 100% of them to sustain their tenancy/ home.

Over 30 young people accessed our counselling service Your Voice: Your Choice.

We helped 13 young people into employment and 12 young people into education or training through our Working My Way Up programme. This programme focuses on employment mentoring for those transitioning to independence.

We registered with Ofsted to deliver the Supported Lodgings service for 16 and 17 year-olds.

  1. People Aim: to ensure our staff have the correct level of skill and competence to deliver to vulnerable and young people, and that service users have a voice and influence over what is delivered.

Progress: we held Investors in people level Gold during the year. Staff turnover was 28% in the Charity and 0% for CAYSH Enterprise CIC (excluding staff who involved in TUPE). We recruited well during the year, with a number of strong team members joining us. A comprehensive programme of induction and training was delivered, enabling staff to develop the skills need to provide excellent services.

We held a successful Staff Conference in March.

We operated a Business Continuity Management System which complied with the requirements of ISO 22301:2019, ensuring that we will be able to continue service delivery in the event of unplanned, external shocks.

Through the work of our Young People’s Ambassador, young people continued to influence our services.

4. Financial Review

The Group's financial position has deteriorated, with 15% decrease to £95,973 (2023-24: £113,377). The Board view this reduction as a temporary blip, during a year of transition, with changes in the CEO and other sections of the Leadership Team.

Our reserves policy has been reviewed and confirmed as sufficient considering reduction in staffing and reduced expenditure and the Charities free reserves stand at £557,714. With an additional £7,027 restricted.

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Income The combined income for the Group was £2,873,120, a 2.7% reduction on last year (£2,952,814).

Expenditure

Through tightening processes and restructuring roles we have controlled expenditure despite the ongoing cost of living crisis. Our group expenditure this year was £2,777,147, a reduction in costs of 2.2% (2023-24: £2,839,437). We have managed to deliver a modest pay rise this year to help staff meet increases in inflation.

Investment Powers and Policy

CAYSH’s Memorandum and Articles of Association provides for investment decisions by its Board of Trustees. The Board regularly reviews how surplus funds are invested to maximise returns on these funds. During the year the Board carried out a comprehensive review of our investment policy with a view to ensuring that cash reserves deliver maximum returns with minimum risk. We have increased our utilisation of savings accounts as our cash flow position improved. In the coming year the review will consider opening higher interest savings accounts as cashflow stabilises further.

This policy is designed to achieve a balance between adequate resources to meet the day-today operational requirements of the charity and provide sufficient investment to achieve its future aims and objectives.

Reserves Policy

In line with Charities Commission guidance on Reserves, the Trustees reviewed and brought forward the Reserves Policy for 2024-25. This reserves policy remains relevant (reviewed July 2023). Trustees consider free reserves to be those that do not have legitimate designation and are not restricted by a funder.

CAYSH's Reserves Policy is reviewed annually and aims to ensure sufficient funding is available to continue all operations in a range of hypothetical situations. Reserves for the Group at the end of the financial year were £564,741 including £7,027restricted reserves. This represents an increase of 20% from the previous year (£468,767).

Going Concern

CAYSH is a public benefit entity, and its Board has set out a review of financial performance and the group’s reserves position. The year ahead will continue to be challenging because of the strains on local authority budgets. However, our performance in 2024-25 has demonstrated our ability to meet uncertainties and challenges.

Neither the Trustees, nor any key persons within the charity, were aware of either any specific or general events which would change the charity’s status as a going concern.

Future Plans

Recognising that we are able to achieve so much more in collaboration with other organisations, we will seek opportunities to grow our services through partnership with, among others: local authorities, private companies, specialist community organisations, statutory services, Trusts and Foundations, corporate and individual donors. New services we develop will focus on being a stepping-stone for young homeless people, working with them around their needs to become independent and in a position where they are flourishing. We will continue to have high aspirations for those we support. In light of the growing numbers of homeless young people, we will seek to house more people by increasing the number of homes we can use.

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5. Structure, Governance and Management

Appointment of Trustees

As set out inthe Memorandum and Articles of Association, the Management Committee (Board of Trustees) shall consist of not less than three members. Only personal members shall be eligible for election to the committee of management. The Chair of the Trustees is appointed by the Management Committee. The Management Committee shall have power to co-opt additional members, but such co-options must not exceed one third of the existing strength of the Management Committee at any time nor exceed the maximum number aforesaid. The committee of management may appoint persons ex-officio to assist in specific or general undertaking.

Trustee Recruitment, Induction, and Training

New Trustees are recruited through a range of mechanisms designed to ensure CAYSH benefits from a suitable range of expertise and that the diversity of our Trustees reflects the diversity of our service users and staff group. As with all other staff and volunteers, new Trustees undergo vetting and including EDBS checks and taking up personal and professional references.

New Trustees undertake an induction process that includes meeting with key members of the Management Committee to brief them on their legal obligations under charity and company law. They are also required to complete safeguarding training before commencing duties. They receive copies of the Memorandum and Articles of Association, the latest copy of the Trustees Report and Financial statements, CAYSH’s Annual Review and its Strategy. Every year CAYSH encourages all Trustees to attend external training events relevant to their governance role for them to perform effectively as Trustees.

Trustees’ Activity 2024 - 2025

The charity's full Board of Trustees met four times during the year and one Board Development Day where collectively the Trustees review CAYSH'’s organisational purpose, their leadership, organisational integrity, risks and controls, the Board’s effectiveness, diversity, and its accountability. In addition to the full board, the Finance Development Committee and the People and Services Committee also met a further four times each during the year. CAYSH Enterprise CIC’s Board of Trustees also met four times during the year. This year Trustees have focused on developing the new strategic direction for the Group over the next three years with the aim of maintaining the upward trend in the financial position of the organisation to ensure future proofing the organisation ability to deliver high quality services to young and vulnerable people.

During the year there were eleven Trustees and Directors within the Group as outlined below:

Charity Trustees: 01/04/2024 to 31/03/2025

B Padhiar Chair (resigned on 22/05/2025) Chair (resigned on 22/05/2025)
A Dunhill Trustee
C Galvau Trustee
D Sanderson-Estcourt Trustee(resigned on 05/04/2025)
E Odigie Trustee (resigned on 26/03/2025)
G Douglas Trustee (resigned on 17/05/2024)
J Castaneda Trustee
L Keogh Trustee
S Bartlett-Pestell Trustee
L Graham-Smith Trustee/Chair(appointed on 04/06/2025)
S Chance Trustee (appointed on 16/04/2025)
A Leadbeater Trustee (appointed on 02/06/2025)
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Executive Management Team:

Ann Tighe CEO (resigned on 03/12/2024) Chris Deacon , CEO (appointed on 11/11/2024) Patrick Lineen Finance Manager Victor Brown Head of Operations Sonia Wilson Head of People and Culture Sonia Seevaratnam Business Compliance and Support Manager Andre Chopra Business Development Manager

The Management Committee (Board of Trustees or ‘Board’) administers the charity. There are two committees (Finance Development Committee and the People and Services Committee) that review the day-to-day working of the organisation and exercise delegated authority on behalf of the Board.

CAYSH Enterprise Community Interest Company

Directors: 01/04/2024 to 31/03/2025

A Tighe Chair (resigned on 03/12/2024) A Clarke Director (resigned on 08/07/2024) J French Director (appointed Chair on 03/12/2024) B Padhiar Director (resigned on 22/05/2025) C Deacon Director (appointed on 29/08/2024) S Saunders Director (appointed on 09/04/2024)

Executive Management Team:

Patrick Lineen Finance Manager John Olum Operations Director Michael Bangura Operations Director

The Board of Directors wish to thank Ann Tighe for her contribution and support of CAYSH Enterprise CIC over the years.

Environmental, Social and Governance (ESG)

Environmental:

Out most significant carbon footprint comes from the homes we manage and offices we lease. We have modern office space adequate for our current space requirements. It is within StartUp Croydon’s serviced office block, thereby achieving energy savings through the co-locating of small businesses. We have limited ability to improve the energy efficiency of our homes as we are not the landlord; however, we are making good progress in replacing old utility meters with smart meters. Currently 50% are now smart meters and this number will increase in 202526. Recycling is in operation at our offices and homes. Young People are advised how to be more efficient in their energy usage. Their bills are directly linked to actual consumption, incentivising energy efficiency. All our homes have an in-date EPC rating.

The most significant environmental risk for us would be a large hike in gas and/or electricity prices. We will be reprocuring our gas & electricity contract this year, which will offer protection from any immediate hike in market prices.

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Social:

We continued to provide working environments and homes that met a high standard of health and safety. We had one staff accident in the year. We introduced monthly reporting of Health and Safety compliance in the second half of the year, achieving 88% average across all metrics. Fire safety remains our highest priority and we work with landlords to ensure homes meet the highest standards.

We invested £6,037 in training staff during the year. A training planner is used to identify and meet training needs across the teams.

CAYSH is committed to promoting a positive and diverse culture, where all staff and young people feel respected and valued. We seek to eliminate unlawful discrimination, inequality and unfair treatment. Our Equality, Diversity and Inclusion policy and procedure was reviewed during the year.

CAYSH is committed to the local communities in which we serve. We give preference to local businesses through procurement, collaborate with local charities and work with local authorities to continuously improve their systems and services.

Govemance:

We strive for diversity at Board level; of Trustees during 2024-25, 40% were BAME and 60% were female. At executive level, 70% were BAME and 30% were female.

CAYSH uses a Risk Register as the overall means of managing risks to the organisation. The Board review it at Board and Committee meetings. We have a system of policy review and continue to scan the horizon for emerging policy needs.

In our dealings, we uphold ethnical business practices. We are an anti-corruption organisation. We began to explore higher-interest savings accounts than the ones offered by our bank; this will secure greater income on the back of our cash reserves.

Targets for 2025-26:

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Principal Risks and Uncertainties

Like any other organisation CAYSH faces ongoing risks (e.g. to threat of risks to reputation, commissioned contracts, Children’s legislation) and risks that are specific to particular events in its operating environment. During 2024-25 CAYSH reviewed specific additional risks in regard of:

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COW IO Gadel CAZIaiED20 9 © In the course of their work, staff and volunteers | monthly through Key Performance are at risk whilst travelling for work, lone | Indicators. working and office-based risks such as fire. We attend training to learn about new Health and Safety legislation. We take reports of health and safety issues seriously and have a clear complaints policy in place to address concerns. We work closely with landlords and our own contractors to make repairs promptly.

Risk Management

The Board of Trustees carry out reviews of CAYSH’s risk strategy in order to:

The Business Risk Register (BRR) is reviewed quarterly by the Leadership Team and the Board’s Committees. Each Committee discusses the key risk in association with their remit and identifies those that need escalating to the Board. Each Committee report and the Board report have a standing section of the risk register. The BRR is based on the 15031000 Risk Management standard measuring business risks in terms of likelihood and impact seriousness for the following: Finance, Compliance (Contract/Legislative Compliance/ H&S and quality) People and Operations (including Business Continuity).

Statement of Trustees’ Responsibilities

The trustees (who are also the directors for the purpose of company law) are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year. Under that law the trustees must prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.

In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

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The trustees confirm that so far as they are aware, there is no relevant audit information (as defined by section 418(3) of the Companies Act 2006) of which the charitable company’s auditors are unaware. They have taken all the steps that they ought to have taken as trustees in order to make themselves aware of any relevant audit information and to establish that the charitable company’s auditors are aware of that information.

The Trustees have complied with their duty under the Charities Act 2011 to have due regard to the Public Benefit guidance published by the Charity Commission.

They have referred to the guidance when reviewing our purpose and mission and in planning future activities. In particular, consideration is given to how planned future activities will contribute to our strategy.

Key management personnel

The Leadership Team (LT) — considered Key Management Personnel for the purposes of SORP FRS102 — includes the Chief Executive; and those posts designated as ‘Head of Service’ (e.g. including Finance, Operations, HR, Business Development and Business Support and Complinace, Directors of CIC Operations). These are the most senior managers in the organisation but are not Directors. For the duration of 2024-2025 the LT comprised eight posts with a total annual staff cost of £400,066

Related parties and partner agencies During 2024-2025 CAYSH performed work under contracts with the London Boroughs of Croydon and Royal Greenwich as well as client support to Cheshire Council. The charity has a number of relationships under housing management agreements with property owners.

Auditors

CAYSH appointed Bryden Johnson Limited in May 2025 and they have audited the accounts for the year ended 31* March 2025 and the Trustees intend to re-appoint them to undertake the audit of the financial statements of the Charity in the following year.

These financial statements have been prepared in accordance with the provisions applicable to small companies subject to the small companies’ regime.

By order of the Trustees:

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Opinion

We have audited the financial statements of CAYSH (the ‘parent charitable company’) and its subsidiary (the ‘group’) for the year ended 31 March 2025 which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of treland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the entity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have

Charity Number 1026822

Page | 16

Company Number 2802109

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performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception In the light of the knowledge and understanding of the group and the parent charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of Trustees

As explained more fully in the trustees’ responsibilities statement the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

in preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concer, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

eeee Charity Number 1026822 Page | 17 Company Number 2802109

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Irregularities, including fraud, are instances of non-compliance with laws and regulations. Based on our discussions with the charity's management and the trustees, we identified that the following laws and regulations are significant to the entity:

We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. These matters were discussed amongst the engagement team at the planning stage and the team remained alert to noncompliance throughout the audit.

Audit procedures undertaken in response to the potential risks relating to irregularities (which include fraud and non-compliance with laws and regulations) comprised of: inquiries of management and Trustees as to whether the entity complies with such laws and regulations; enquiries with the same concerning any actual or potential litigation or claims; inspection of relevant legal correspondence; review of Trustees meeting minutes; testing the appropriateness of journal entries; and the performance of analytical review to identify unexpected movements in account balances which may be indicative of fraud. No instances of material non-compliance were identified. However, the likelinood of detecting irregularities, including fraud, is limited by the inherent difficulty in detecting irregularities, the effectiveness of the entity’s controls, and the nature, timing and extent of the audit procedures performed. Irregularities that result from fraud might be inherently more difficult to detect than irregularities that result from error. As explained above, there is an unavoidable risk that material misstatements may not be detected, even though the audit has been planned and performed in accordance with ISAs (UK).

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Neil Johnson (Senior Statutory Auditor) Date, 4 -¥ - 2e 28 For and on behalf of: Bryden Johnson Limited, Chartered Accountants, Statutory Auditor, Kings Parade, Lower Coombe Street, Croydon, CRO 1AA

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Consolidated Statement of Financial Activities for the year ended 31 March 2025

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|||||||| |---|---|---|---|---|---|---| |e@|@|@| |CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES FOR STATEMENT OF FINANCIAL ACTIVITIES FOR OF FINANCIAL ACTIVITIES FOR FINANCIAL ACTIVITIES FOR ACTIVITIES FOR FOR|THE YEAR ENDED 31 MARCH 2025 ENDED 31 MARCH 2025 31 MARCH 2025 MARCH 2025 2025|@€aesikeaesikeike| |2025|Activities| |2024| |Notes|Unrestricted|Restricted|Total|Total| |£|£|£|£| |Incoming|Resources from|charitable|activities:| |(Housing|and|Housing Advice|Services):| |Supported|Housing|2|2,008,824|2,008,824|2,103,083| |Lodgings and|Floating Support|3|800,758|800,758|800,782| |Advice|Service|4|0|4,027|4,027|5,000| |Donations|& Other Income|5|54,119|54,119|40,824| |Income|from|Investments|6|5,392|5,392|3,125| |TOTAL INCOME|2,869,093|4,027|2,873,120|2,952,814| |RESOURCES|EXPENDED| |Expenditure|on|Raising|Funds|7|-|-| |Expenditure|on|Charitable|activities|8| |Supported|Housing|2,524,522|2,524,522|2,501,753| |Lodgings|and|Floating Support|252,626|252,626|332,684| |Advice|Service|;|ie)|is)|5,000| |TOTAL|EXPENDITURE/RESOURCES|EXPENDED|2,777,147|0|2,777,147|2,839,437| |NET MOVEMENT|IN|FUNDS|91,946|4,027|95,973|113,377| |TOTAL FUNDS BROUGHT|FORWARD|465,767|3,000|468,767|355,390| |TOTAL FUNDS CARRIED|FORWARD|557,714|7,027|564,741|468,767|

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CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES FOR STATEMENT OF FINANCIAL ACTIVITIES FOR OF FINANCIAL ACTIVITIES FOR FINANCIAL ACTIVITIES FOR ACTIVITIES FOR FOR THE YEAR ENDED 31 MARCH 2025 ENDED 31 MARCH 2025 31 MARCH 2025 MARCH 2025 2025 @€aesikeaesikeike
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Charity Number 1026822

Page | 19

Company Number 2802109

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Balance Sheet

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Notes 2025 2024
BALANCE SHEET Group Charity Group Charity
£ £ £ £
NON CURENT ASSETS
Tangible Assets 9 5,383 1,624 15,931 6,003
Investments 10 - 100,100 - 100,100
5,383 101,724 15,931 106,103
CURRENT ASSETS
Debtors 11 204,331 273,923 165,998 119,325
Cash/Deposits at Bank and In Hand 585,942 318,365 483,695 314,796
790,274 592,288 649,693 434,121
Less
Creditors - Amounts falling due within 1 Year 12 230,916 150,818 196,857 98,587
NET CURRENT ASSETS 559,357 441,470 452,836 335,534
NET ASSETS 564,741 543,193 468,767 441,637
Group Charity Group Charity
£ £ £ £
RESTRICTED FUNDS 13 7,027 7,027 3,000 3,000
UNRESTRICTED FUNDS
Designated
General 14 557,714 536,166 465,767 438,637
564,741 543,193 468,767 441,637
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Charity Number 1026822

Page | 20

Company Number 2802109

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Consolidated Balance Sheet as at 31 March 2025

These financial statements have been prepared in accordance with the special provisions applicable to companies subject to the small companies’ regime.

Signed on Behalf of CAYSH Trustees

L Graham-Smith Chair of the Board

Date: 16/63/2025

A Dunhill Luobien:y, ounh® , Trustee Date: / 6/ofas”

Charity Number 1026822

Page | 21

Company Number 2802109

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Statement of Cash Flow as at 31 March 2025

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||||||||||| |---|---|---|---|---|---|---|---|---|---| |STATEMENT OF CASHFLOWS FOR|THE YEAR ENDED 31 MARCH 2025|gaye| |2025|2024| |£|£| |Cash|flows|from|operating|activities:| |Net cash|provided|by (used|in)|operating|activities|96,854|283,096| |Interest|paid|-|-| |Tax|paid|-|-| |Net|cash|inflow from operating activities|96,854|283,096| |Cash|flows|from|investing|activities| |Dividends,|interest and|rents from|investments|5,392|3,125| |Purchase|of property plant & equipment|0|(6,353)| |Proceeds|on|disposal|of|property,|plant & equipment|-|-| |Interest|received|-|=| |Proceeds|from|sale|of|investments|-|:| |Purchase|of|investments|-|-| |Cash|flows|from|financing|activities| |Capital|repayments|in|the|year|-|:| |Proceeds|from|bank|borrowings|-|-| |Net|increase|in|cash & cash|equivalents|102,247|279,868| |Cash|and|cash|equivalents|at the|beginning of the|reporting|period|483,695|203,827| |Cash|and|cash|equivalents|at the end|of the|reporting period|585,942|483,695| |Change|in cash and|cash equivalents|in the reporting period|102,247|279,868| |£|£| |Net movement|in|funds for the|reporting|period|95,973|113,377| |Adjustments|for:| |Depreciation|charges|10,548|12,587| |Dividends,|interest and|rents from|investments|(5,392)|(3,125)| |(Increase)/decrease|in|debtors|830|208,162| |Increase/(decrease)|in|creditors|(5,105)|(47,905)| |Net cash|provided|by (used|in)|operating|activities|96,854|283,096|

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Notes to the Financial Statements for the Year Ended 31 March 2025

1. Accounting Policies

1.1. Statutory Information CAYSH is a charitable company limited by guarantee and is incorporated in England and Wales. The registered office address is Weatherill House, New South Quarter, 23 Whitestone Way, Croydon, CRO 4WF.

1.2. Basis of Preparation This Financial Statements of the Charity, which is a public benefit entity, have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommendation Practise applicable to charities preparing their accounts in accordance with the financial reporting standard applicable in the UK and Republic of Ireland (FRS 102) (2" Edition, effective January 2019 ‘Charities SORP’). Companies Act 2006 and the Charities governing document. The financial statements have been prepared under the historical cost convention.

The consolidated financial statements of the Group incorporate the financial statements of CAYSH and it's subsidiary undertaking, CAYSH Enterprise CIC. The total incoming resource attributable to the charity were £2,873,120 (2024 - £2,952,814). The net outgoing resources attributable to the charity were £2,777,147 (2024 - £2,839,437). As permitted by Section 408 of the Companies Act 2006, and also by FRS 102 SORP, no separate statement of financial activities is presented in respect of the parent company.

The accounts are prepared in sterling which is the functional currency of the Charity. Monetary accounts in these financial statements are rounded to the nearest =

The charity manages housing properties on behalf of registered housing associations and London Borough of Croydon Social Services. Under the terms of management agreements between the Company and the associations, the Charity receives income and incurs expenditure both as principle and as agent for the housing associations. All transactions i.e. those relating to activities both as agent and principle, are reflected in the Statement of Financial Activities / Income and Expenditure Account.

1.4. Going Concern The trustees consider that there are no material uncertainties about the charitable company’s ability to contribute as an ongoing concern.

Key judgments that the charitable company has made which have a significant effect on the accounts relates to the recoverability of debtor balances, whereby the provision is based on management's assessment of the recoverability of these balances.

Charity Number 1026822

Page | 23

Company Number 2802109

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

The trustees did not consider that there are any sources of estimation uncertainty or the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

1.5. Income Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probably that the income will be received and that the amount can be measured reliably.

Income is deferred where it relates to an agreement to provide services for a specific period and has been received in advance of that period.

For legacies, entitlement is taken as the earlier of the date on which either, the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the of the executive's intention to makea distribution.

Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is treated as a cognitive to asset and disclosed if material.

1.6. Interest Receivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity, this is normally upon notification of the interest paid or payable by the bank.

1.7. Expenditure an irrecoverable VAT Salary and overheads are apportioned between expenditure headings on the Statement of Financial Activities on the basis of staff time allocated to the activities represented. All expenses are recognised on an accruals Basis.

Governance costs comprised company secretarial, AGM, membership, external and internal audit. The costs also include an allocation of indirect costs to cover support from the Chief Executive and the other executive directors and service departments.

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

Charity Number 1026822

Page | 24

Company Number 2802109

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

1.8. Tangible Fixed Assets Tangible fixed assets are included in the balance sheet at cost.

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life.

Computer equipment — 3 and 4 years straight line basis. Office equipment - 4 years straight line basis.

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1.9. Fixed Asset Investments
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Fixed asset investments are included at cost and relate to investment in subsidiary.

1.10. Cash at bank and in hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less form the date of acquisition or opening of the deposit or similar account. Bank overdrafts are shown within borrowings in current liabilities.

1.11. Financial Instruments The charity only has financial assets and financial liabilities of the kind that qualify as basic financial instruments. Basic financial instruments are in initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

1.12. Employee Benefits

In the cost of any unused holiday entitlement is recognised in the period in which the employee's services are received.

Termination benefits are recognised immediately as an expense with the Charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.13. Retirement Benefits

The Charity provides access to a stakeholder pension with the Standard Life Assurance Company and makes contributions to the Stakeholder and personal pensions of staff members who qualify in the year to 31 March 2025, these contributions were made at the rate of 5% of gross salary for permanent staff who had completed a probation a Probationary period in Post.

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

Restricted funds are funds to be used in accordance with specific restrictions imposed by the donors.

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Unrestricted Unrestricted
Funds Funds
2. Supported Housing 2025 2024
£ £
Rent in respect of managed hostels
Income from Local Authorities 1,332,337 1,204,617
Concierge Services
Income from Housing Associations 676,487 898 466
Other - -
2,008 824 2,103,083
Unrestricted Unrestricted
Funds Funds
3. Lodgings and Floating Support 2025 2024
£ £
Supporting People income 800,758 798,387
Fees from Lodgings and other income - 2,385
800,758 800,772
4. Advice Service
Restricted Restricted
Funds Funds
2025 2024
£ £
The Group received grants towards salaries and running costs as detailed below:
London Borough of Croydon: Advice & Community Support 4,027 5,000
4,027 5,000
2025 2024
£ £
5. Donations & Other Income
Income derived from Fundraising and Other Income 54,119 40,824
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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

2025 2024
£ £
6. Income from Investments
Receivable on Bank DepositAccount 5,392 3,125
7. Expenditure on Raising Funds
No associated expenditures occurred in eitherthe current year, northe prioryear.
8. Expenditure on Charitable activities
2025 2024
£ £
Supported Housing
Salaries and Office Costs		 1,512,434 1,728,661
Direct Expenses 715,121 574,453
Support Costs 251,707 198,639
Lodgings and Floating Support
Salaries and Office Costs		 46,652 37,449
Direct Expenses
Support Costs		 185,826
65,407		 219,377
75,858
Advice Service
Salaries and Office Costs - 4,450
Support Costs . 550
2,777,147 2,839,438

Se = ee Charity Number 1026822 Page | 27

Company Number 2802109

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

8a. Governance costs (included within note 8 above)
2025 2024
£ £
Audit fee 12,500 12,760
Committee Expenses & Recruitment 487 148
Legal fees& Professional 31,245 32,788
44,232 45,696
8b. Total Expenditure/Resources Expended (also included within note 8above)
2025 2024
£ £
Salaries and wages
Employer's National Insurance		 1,572,313
145,643		 1,550,121
142,348
Pension costs 68,531 78,092
TOTALSTAFFCOSTS 1,786,486 1,770,561
Printing/stationery/publicity
Office Equipment/IT		 25,324
28,054		 8,039
23,204
Office Rent/service charge 21,116 79,106
Depreciation
Other		 10,547
232,072		 12,589
152,110
TOTAL OFFICE COSTS 317,114 275,048
Rents/charges to Housing Assns 291,252 293,180
Maintenance/Internal Decorations 69,665 101,431
Lodgings HouseholderSupport Charges 185,826 219,377
Other 126,805 179,842
TOTAL PROJECT DIRECTCOSTS 673,547 793,830
TOTAL EXPENDITURE 2,777,147 2,839,440
8c. Staffand Directors (Trustees)
The average numberofemployees during 2025 2024
yearwas: 45 58
forwhich the following number ofemployees earned over£60,000was as follows:
£70,000-£79,999 1 1

Amounts shown as Committee Expenses (note 8a) relate to the cost of facilities for meetings, reimbursement of travel expenses to meetings and cost of Trustees training.

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

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9. Tangible Assets
Short Term Lease __ Fixtures, Fittings &
Improvements Office Equipment! Total
Group £ £ £
Cost:
At 1 April 2024 21,275 84,732 106,007
Additions - - -
Disposals - - -
At 31 March 2025 21,275 84,732 106,007
Depreciation:
At 1 April 2024 21,275 68,801 90,076
Charge : 10,547 10,547
Disposals - - -
At 31 March 2025 21,275 79,348 100,623
7
Net Book Value:
At 1 April 2024 - 15,931 15,931
ee
At 31 March 2025 - 5,384 5,384
Short Term Lease _ Fixtures, Fittings &
Improvements Office Equipment/ Total
Charity: £ £ £
Cost:
At 1 April 2024 - 13,137 13,137
Additions - -
Disposals - -
At 31 March 2025 - 13,137 13,137
Depreciation:
At 1 April 2024 - 7,134 7,134
Charge - 4,379 4,379
At 31 March 2025 - 11,513 11,513
Net Book Value:
At 1 April 2024 7 : 6,003 6,003
At 31 March 2025 - 1,624 1,624
10. Investments
Group Charity
2025 2024 2025 2024
£ £ £ £
investment in subsidiary undertaking - - 100,100 100,100
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- - 100,100 100,100
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ICharity Number 1026822 Page | 29 Company Number 2802109

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

Group Charity Charity Charity
11.
Debtors		 2025 2024 2025 2024
£ £ £ £
Rentand related receivables
Trade receivables
Bad Debt provision
Other Debtors		 7 147,918
78,463
(29,353)
4,470		 203,395
75,677
(130,432)
9,743		 147,918
54,692
(29,353)
(132)		 203,395
6,803
(130,432)
1,645
Amounts receivablefrom group subsidiary
Prepayments		 -
2,834
204,333		 -
7.615
165,998		 99,389
1,408
273,923		 32,921
4,994
119,325
Group Charity Charity
42.
Creditors -Amounts falling duewithin 1 Year		 2025
£		 2024
£		 2025
£		 2024
£
TradePayables
OtherTaxes& Social Security Costs
OtherCreditors		 117,469
46,476
11,200		 58,083
82,364
13,361		 77,172
21,116
7,555		 54864
19859
8262
Inter-companyaccount
Accruals& Deferred Incomes		 55,771
230,916		 43,048
196,856		 44,976
150,819		 0
15602
98587
413.
Restricted Funds		 Balance
01.04.24		 Grants
Received		 Balance
31.03.25
£ £ £
Supported Housing 3,000
3,000		 4,027
4,027		 7,027
7,027
14.
Unrestricted Funds
Group At
01.04.24		 Net Movement 31.03.25 At
£ £ £
General Fund 465,767 91,946 557,714
At At
Charity 01.04.24
£		 NetMovement
£		 31.03.25 £
GeneralFund 438,637 97,529 536,166

The General Fund represents the general unrestricted reserves of the Group. Reserves are hald at a level to allow it to cope with short-term cash flow fluctuations, and if necessary to run down individual projects/activities in an organised manner in the case of withdrawal of funding.

I Charity Number 1026822 Page | 30 Company Number 2802109

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Notes to the Financial Statements for the Year Ended 31 March 2025 Cont.

----- Start of picture text -----
15. Commitments under operating leases
At the reporting end date Group had outstanding commitments for future minimum tease payments under non-cancellable operating leases, which fall due ae follows:
Leases which expire: Land & Buildings Other Land & Bulldings Other
2025 2025 2024 2024
£ £ £
In tess than one year 80,940 3,674 ) 12,114
In two to five years: - - 3,448
Afler more than 5 years : :
Total 60,940 3,674 - 16,558
16, Analysis of Net Assets Between Funds Tangible Current Current Totals
Assots Assots Llabilties
& £ £ &
Restricted - . 7,027 7,027
Unrestricted 6,384 783.247 230,916 557.714
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eeENTE Charity Number 1026822 Page | 31 Company Number 2802109

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6. Legal and Administrative Details

CAYSH

Registered as a charity, CAYSH is a company limited by guarantee without share capital, under Memorandum and Articles of Association dated 22 March 1993.

Company number:

Charity Number:

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1026822
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Registered Office: Weatherill House, New South Quarter, 23 Whitestone Way, Croydon, CRO 4WF

The directors/trustees are all members of the Charity and collectively comprise the Management Committee which is the governing body of the Charity. The Management Committee is elected at the Charity’s Annual General Meeting. Appointments to the committee may be made by its members during the year, in accordance with the Charity's Articles of Association. Members are liable for the Charity's liabilities and debts whilst being a member and up to one year after ceasing to be a member for those transactions entered into before that date, to a maximum of £1.00

CAYSH Enterprise CIC Company Number:

08774028

Registered Office: Weatherill House, New South Quarter, 23 Whitestone Way, Croydon, CRO 4WF

Group Administration

----- Start of picture text -----
Auditors Bankers Solicitors |
Bryden Johnson Ltd Barclays Bank pic Marsons Solicitors LLP
Kings Parade 1 North End Leonard House
Lower Coombe Street Croydon 7 Newman Road
Croydon Surrey Bromley Kent
CRO 1AA CR9 1RN BR1 1RJ
Telephone: 020 8683 0227
Email: info@caysh.org
Internet: www.caysh.org
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PS © =sare Y%y INVESTORS E: disabilisabili |
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Charity Number 1026822

Page | 32

Company Number 2802109