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2021-03-31-accounts

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Limited Company no. 2814202

Trustees’ Annual Report and Accounts Year ended 31 March 2021

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Contents Chair’s Statement .................................................................................................................................... 2 Trustees’ Report ...................................................................................................................................... 4 1. Reference and Administrative........................................................................................................... 4 2. Structure, Governance and Management ........................................................................................ 5 Nature of governing document ................................................................................................... 5 Charitable Activity in Scotland .................................................................................................... 5 Organisation ................................................................................................................................ 5 Recruitment and appointment of Trustees ................................................................................. 5 Induction and training ................................................................................................................. 5 Pay policy .................................................................................................................................... 6 Related parties and cooperation with other organisations ........................................................ 6 3. Purpose, Aims and Charitable Activities of Public Benefit ................................................................ 7 Vision ........................................................................................................................................... 7 Mission ........................................................................................................................................ 7 Aims............................................................................................................................................. 7 Charitable Activities of Public Benefit ......................................................................................... 7 Volunteers ................................................................................................................................... 8 Strategic Report ...................................................................................................................................... 8 4. Achievements and Impact ................................................................................................................. 8 Services Performance.................................................................................................................. 8 Monitoring and Evaluation ....................................................................................................... 11 Fundraising Statement .............................................................................................................. 11 5. Financial Review .............................................................................................................................. 12 6. Risk Management ........................................................................................................................... 13 7. Plans for the Future ......................................................................................................................... 14 8. Statement of Trustees’ Responsibilities .......................................................................................... 15 Independent Auditor’s Report to the Members and the Trustees of Missing People Limited ............. 16 Statement of Financial Activities ........................................................................................................... 19 Balance Sheet ........................................................................................................................................ 20 Statement of Cash Flows....................................................................................................................... 21 Notes to the Financial Statements ........................................................................................................ 22

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Chair’s Statement

At Missing People, we have always prided ourselves on being flexible; adept at adapting to the highly personal needs of those we serve whilst always being cognisant of the challenges and opportunities that the wider world presents.

Never has this ability to be flexible been more needed than in the past year. As every organisation, business and charity has found, demands have changed, working practices have had to adapt, systems of support that we have all relied on have been shaken, and many have fallen by the wayside through no fault of their own. But, I am pleased to report, as these accounts demonstrate, our charity has taken on the challenge of immediate change, has addressed the threats head on and our leadership team, staff, volunteers and supporters have acted with a resilience, determination and indefatigability that lives up to our reputation.

This year we have learnt about how, when the world seems to stop, demand for our services goes on, undiminished. How the individuals and families we support worry, miss, grieve and are missed no less than in any other time. We have been reminded, as if this was ever needed, of the value of people, communities and life.

At Missing People we are concerned about how the Covid-19 pandemic’s impact on mental health issues, financial pressures, and the economic picture will continue to affect people. We have already seen an increase in the vulnerability of people who are going missing, the isolation and worries for families left behind, and the pressures on young people.

Going missing indicates a crisis in the lives of the 170,000 people reported missing each year in the UK. Missing People wants to be able to help as many of those people as possible as well as the loved ones they leave behind – through direct professional support, online resources, and building networks of support.

Missing children and adults face risks of harm, isolation and stigma – new issues on top of the original reasons many went in the first place. The majority are not offered or aware of the support that is available whilst missing, or after they return. This leads to many people going missing again. We want and need to stop this.

The increases in mental health issues and financial pressures together with support services being closed or harder to access means more people are likely to be reported missing and be at greater level of risk, long after restrictions ease.

There is an urgent need to help people affected by missing, and the issues that are most pressing to them right now. We will be responding to that need by focusing one to one professional support where it is needed most, creating online resources and forums to inform and connect people affected by missing, and working in partnership to improve the response to mental health and missing at a key moment.

Throughout this work we will be driven by the diverse needs and experiences of people with lived experience of missing. We will build on our success to date in being there for any person; making sure that age, gender, race, life choices, economic situation or location are no impediment to accessing our support and ensuring that all voices are heard and represented in what we do and how we do it.

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Missing People

Trustees’ Annual Report and Accounts Year ended 31 March 2021

During a year like no other, I thank those who make our work possible – the donors who generously keep giving, the businesses who partner with us despite their own challenges, the volunteers who give time remotely (and in person when restrictions allow), the grant givers who have stepped up, the community of people who help share appeals for missing people, the people with lived experience who bravely share their stories and in doing so make change possible for others affected. We could not be a lifeline without you. On behalf of the Board of Trustees, I think each and every one of you for being part of our community. That backing and support has seen us through the toughest of years, and will go on being needed and appreciated.

Lastly, I give thanks to the staff at Missing People who have led, delivered and lived by our values during a year when we have had to sadly say goodbye to a number of valued colleagues as we addressed a challenging fundraising landscape and have successfully restructured to meet future demands. They and our volunteers make Missing People a lifeline when someone disappears, and continue the legacy started by our Founders Janet Newman OBE and Mary Asprey OBE. Mary sadly died this year, and her spirit and drive continue to inspire us in everything the charity achieves.

Justin McLaren

Chair of Trustees

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Trustees’ Report

1. Reference and Administrative

Charity Name Missing People Registered Charity England and Wales 1020419 / Scotland SC047419 Company Number 2814202 Registered Office Roebuck House 284 Upper Richmond Road West London SW14 7JE Trustees Justin McLaren – Chair Paul Boughton – Treasurer Caryl Agard Sarah Godwin Jane Harwood Rachel Eyre Sam Waterfall Andrew McKay Radha Chakraborty Company Secretary Chris Trotter Chief Executive Jo Youle Directors Susannah Drury, Director of Policy, Development and Research Zoe Hart, Director of People & Organisational Development Sophie Lapham, Director of Services Ross Miller, Director of Fundraising and Communication Douglas Parkhill, Director of Finance (resigned 22 April 2020) Chris Trotter, Director of Finance Auditor Crowe U.K. LLP 55 Ludgate Hill London EC4M 7JW Principal Bankers CAF Bank 25 Kings Hill Avenue Kings Hill West Malling ME19 4TA Website www.missingpeople.org.uk

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

2. Structure, Governance and Management

Nature of governing document

Missing People became a registered charity in England and Wales (charity number 1020419) on 30 April 1993 and in Scotland (charity number SC047419) on 16 May 2017. It is a charitable company with no issued share capital being limited by guarantee. Its governing instrument is its Articles of Association dated 23 February 2017 and the Trustees are its members. Members of the charity guarantee to contribute an amount not exceeding £1 to the assets of the charity in the event of winding up. The total number of such guarantees at 31 March was 10. The objects as stated in the Articles of Association are:

(a) to provide counselling and support to families in conditions of need hardship or physical or mental distress as a result of a member of their family having disappeared without trace;

(b) to provide help and support to persons who have left home without informing their family and friends or carers of their whereabouts and who are suffering conditions of need hardship or physical or mental distress;

(c) to educate the public in the social and economic problems resulting from the disruption to family life caused by the disappearance of a member of the family and the problems caused by individuals who have disappeared without trace.

Charitable Activity in Scotland

Missing People is registered with the Office of the Scottish Charity Regulator (OSCR) under charity number SC047419 with charitable status under the Charities and Trustee Investment (Scotland) Act 2005.

The charity provides its services, described under Achievements and Impact, to missing people and their families in Scotland and carries out awareness and fundraising activities.

Organisation

Missing People is led by a diverse and experienced Board of Trustees who, together with the Chief Executive and Directors, ensure the charity delivers its aims. The Board of Trustees has overall responsibility for governing the charity’s strategy and finances and monitoring its performance. Day to day activities are the responsibility of the Chief Executive and Directors. The Chief Executive reports to the Trustees and the Directors report to the Chief Executive. The Board places particular emphasis on maintaining high standards of governance. It has considered the Charity Governance Code and will review during the year with a view to full compliance.

Recruitment and appointment of Trustees

Most Trustee vacancies are advertised in a range of media, and candidates are required to submit a CV and undergo an interview with the Chair. The Chair will then invite selected candidates to meet the Chief Executive, representatives of other Trustees, and the Directors. The procedure for the appointment of Trustees is set out in the Articles of Association.

Induction and training

New Trustees are given a comprehensive briefing pack that includes information about the charity, their role and the issue of missing people. All Trustees are invited to attend a structured induction day and training which aims to ground them in the cause and to enrich their understanding of the difference the charity makes.

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Pay policy

The aim of our pay policy, which applies to all employees, is to offer remuneration that is fair and appropriate for the roles they perform and the responsibilities they undertake to deliver our charitable aims. The Trustees consider the key management personnel of the charity comprise the Chief Executive and all Directors.

In setting remuneration for all staff, including senior staff, a number of criteria are used including consideration of the nature and responsibilities of specific roles, local and national sector averages and other market factors.

Related parties and cooperation with other organisations

None of our Trustees receive remuneration or other benefit from their work with the charity.

In order to best serve people affected, the charity is committed to working in partnership with a range of organisations from the public, private and charity sectors. A multi-agency response to disappearances is critical to success and something we are proud to foster. We work in partnership with every police force across the UK to enable referrals of families with a missing loved one to our support services, and to offer our independent and confidential support to people who are reported missing.

As a recognised leader in the field of missing persons, the charity is a proud member of Missing Children Europe, the Global Missing Children’s Network and the International Centre for Missing and Exploited Children. Missing People has previously been accredited by the Helplines Partnership, the membership body for organisations that provide information, support or advice via phone, email, text or online.

We work with a range of charities working in connected areas - including mental health, homelessness, child sexual exploitation and suicide. This can include referrals, sharing best practice and piloting new ways to respond together.

The charity works in formal partnerships with a number of Local Authorities to support children who return from been missing.

The charity’s wholly owned subsidiary Missing Limited remained dormant throughout the year.

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

3. Purpose, Aims and Charitable Activities of Public Benefit

Vision

Every missing person is found safe.

Mission

To be a lifeline when someone disappears.

Aims

In 2020-21 we developed a one year Operational Plan due to the need to respond urgently to the Covid-19 pandemic. The aims of this plan were

Charitable Activities of Public Benefit

Trustees have complied with their duty in section 17 of the Charities Act 2011 to have paid due regard to the Charity Commission’s guidance on public benefit in deciding which activities the charity should undertake.

Missing People aims to improve the wellbeing of people with a missing loved one, and of the missing people themselves. Around 170,000 people of all ages and backgrounds are reported missing to UK police each year, many more than once.

Missing People is one of a handful of charities providing an essential Helpline using a 116 prefix – ours is 116 000 - assigned by Ofcom to indicate we protect the wellbeing of people in great difficulty. We offer free, confidential support every day of the year.

We work in collaboration with police forces across the UK to ensure that missing people and their families can be referred to our support services.

Our work is informed by original research, consultation and evaluation of our services. We actively influence the national government strategy for missing persons.

The charity helps missing children and young people in crisis, and those thinking of going missing. We provide confidential advice and support seven days a week. Importantly, we also enable young people, often living on the streets in danger or at risk of exploitation, to reconnect with their families or carers. We also work in partnership with Local Authorities to ensure the safety of young people who return from being missing.

Mental health is the single biggest reason for an adult to go missing. For vulnerable missing adults, Missing People provides free, confidential, advice and support every day of the year. A missing adult can pass on a ‘safe and well’ message to their family or carers, often leading them to reconnect directly.

Our support ensures relatives with a missing loved one develop resilience to cope and to manage relationships with others, so they feel less alone. We provide a sense of belonging to a community of people in a similar situation to reduce isolation. Missing People provides free emotional and

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

practical support as well as a range of in-depth support such as counselling and peer to peer support for families to help one another, including carol services in England and Scotland and our annual ‘Family Day’ event. In addition, we provide a free ‘Lost Contact’ service to reunite family members who may have been estranged. This service is made possible thanks to the support of LexisNexis Risk Solutions.

Where appropriate, the charity provides free publicity services to help find vulnerable missing people. To achieve this we work in partnership with a wide range of companies such as Royal Mail Group and outdoor advertisers such as JCDecaux who provide pro bono media space. Our team is then on hand to receive information and sightings from the public, as well as contact from the missing person, every day of the year.

Volunteers

Without volunteers, Missing People could not be a lifeline when someone disappears. Volunteers gain new rewarding experiences, learn from highly-trained staff and gain and develop new skills that we hope will stay with them forever.

Volunteers make a real difference to missing people and their families by giving their time in a range of ways. From raising vital funds, organising events, sharing appeals for missing people, to providing in depth Helpline support.

During the restrictions created by the Covid-19 pandemic, sadly many Helpline volunteer roles had to be paused. Having successfully ensured staff can provide support remotely we now look forward to bringing our brilliant volunteers back online too.

Strategic Report

4. Achievements and Impact

Services Performance

We estimate that over a million people each year in the UK are directly affected by a disappearance – based on the 170,000 people who disappear each having 5 loved ones who live in limbo. That number is shockingly high and as the only national charity supporting missing children, adults and their families we are determined to increase the number of affected people we help each year, focused on those who need our help the most. To achieve this goal whilst operating within financial constraints, we have been focusing on a digital transformation to provide more support and advice online. We therefore have introduced a new measure for how many affected people accessed our online support pages; and in autumn 2020, we launched a new website with a wider range of support, advice and information available online.

Families of missing people

Ange[1] called us asking for help after her son had disappeared in worrying circumstances. We were able to liaise with the police and quickly launch a publicity appeal, as well as providing emotional support through a very difficult time. Ange called us the next day to say that her son had been found, and to thank us for our support.

3 Name changed to protect anonymity

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

We directly supported 1,757 families this year , both whilst a loved one was missing or after their return. Our support includes tailored practical help with families’ search for their missing loved one as well as providing emotional support through the trauma of a disappearance from our team of specialist family support workers and from our specialist counselling service. + specialist support from SafeCall team (Child criminal exploitation)

In addition, 14,190 family members accessed our online family support resources, which provide advice and support for different stages of the missing journey, how to work with the media and how the police and Missing People can help search for a missing person. We also launched our new family support online community as a safe space for families to support each other, share advice and find out about opportunities to get involved with the charity.

In the first lockdown we piloted a weekly online family support group and this has continued, and we used the learning from it to set up a support group for parents of children who are being criminally exploited, as part of our SafeCall service.

Making publicity appeals for a missing person is one of the practical ways that the charity helps people with a missing loved one. This year 1,460 people we searched for were found safe.

Missing children and young people

In April 2020, in the first Covid-19 lockdown, we got a call from Lorna[2] who had been kicked out of home by her parents after a big argument and didn’t know what to do or where she could go that was safe. We were able to liaise with the local authority and police and find her somewhere safe to stay

This year we directly supported 4,068 children and young people through our Runaway Helpline, our one to one chat service, and our specialist services including SafeCall that provides advocacy and support for young people affected by County Lines and missing. All of our services for young people provide a confidential, non-judgemental space for them to share their challenges and talk through their options, as well as support to get safe if they need it.

In addition, an estimated 7,520 young people accessed our online support resources through our Runaway Helpline website that offer advice and support on a range of topics linked to running away, such as bullying, exploitation and mental health.

Vulnerable missing adults

Mark[3] called our helpline after receiving a TextSafe message from us. He had been in mental health crisis when he was reported missing, and when he contacted our helpline, we were able to provide emotional support and link him in with emergency services. He got in touch afterwards to tell us “I wanted to say thank u for last week …I’m working on it, not easy but trying. Thank u”

This year we directly supported 2,747 adults who had gone missing or who were thinking about going missing. We provide them with a confidential, non-judgemental space to think through their options, stay safe and access specialist support if needed. We offer a message home service where we can pass on a message to a family member if they are not ready to get in touch with them directly.

2 Name changed to protect anonymity

3 Name changed to protect anonymity

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

In addition, an estimated 8,067 adults accessed our online support resources on the Missing People website, which provide information and support on topics for different stages of the missing journey, including missing adults rights, how to stay safe while away from home and what to do if you are struggling with mental health issues.

Totals helped

In total, we directly supported 8,571 missing people and families, and estimate that just under 30,000 missing children, adults and families accessed support and information on our websites.

Development and Partnerships

Our Search Dog Heroes Project in partnership with Lowland Rescue continued this year– with ground scenting search dogs trained, qualified and already proving an invaluable asset to Lowland Rescue search teams in four police forces and six areas. The dogs have been successfully deployed nine times for far, and in all cases the missing person has been found safe. Thanks to funding from players of People’s Postcode Lottery, we continued to train search dogs around the UK and also produce and disseminate education and awareness materials and scent kits to high risk groups and their carers so that they are well prepared to respond in the event of a disappearance. The project has been extended to March 2022 so that more dogs can be trained, and more people can be informed about the project after the project had to pause several times in 2020-21 due to Covid-19 restrictions.

In Scotland, we delivered the second year of our National Framework Implementation Project, funded by the Scottish Government. This project aims to ensure the good practice in responding to missing people identified in Scotland’s National Missing Persons Framework is implemented in local areas. We worked in Moray, North Lanarkshire and Renfrewshire, supporting local agencies to create effective multi-agency responses to missing, develop effective missing persons protocols and deliver effective return discussion training. We also held the first Scottish missing persons conference on good practice to share examples of good practice in preventing and responding effectively to missing incidents, with over 100 participants.

In 2020-21 the charity started to provide bespoke consultancy support to police forces and local authorities on missing. Through this work, we have been commissioned to deliver local multi-agency events on good practice in missing persons, conduct consultation with young people about their experiences of being missing, and review one police force’s approach to engaging with returned missing people.

Policy and Research

In autumn 2020, we published the National Framework for adults missing from hospital or care settings in England. This framework was created by Missing People in consultation with a Task and Finish Group including the National Policing Lead for Missing Persons, NHS England, Care Quality Commission, Public Health England, the National Crime Agency and the Local Government Association. The Framework outlines good practice in the multi-agency response to adults going missing, outlining the roles that different agencies can play to prevent missing incidents, and to find safeguard and support missing and returned adults. We are now working to ensure the good practice approach in the Framework gets implemented in local areas across England.

Children who are looked after in the care system are disproportionately likely to be reported missing. One in ten looked after children is reported missing, compared to one in 200 children generally. During 2020-21 we fed into the development of new national guidance for children missing from care placements, which has been led by the police and care providers. We undertook consultation with young people who were living in care, or were care experienced to gather their views to feed into the guidance. Young people told us that they want carers to focus on building

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

positive relationships with them and getting to know them better to try to prevent children going missing, and to prevent carers making assumptions about them. Young people told us that they understood that the police needed to be contacted when they are missing and at risk of harm, but that the police should not be automatically contacted when a young person is simply not where they are supposed to be. The guidance is due to be published later in 2021.

Monitoring and Evaluation

Missing People is committed to the robust monitoring and evaluation of its services, so that we can effectively identify and measure the impact on people’s lives. We have embedded monitoring and evaluation processes throughout all our projects, and have a dedicated impact team to undertake thorough evaluation. Our evaluation processes include assessing our progress against theories of change, alongside monitoring of detailed operational and management information. We produce an annual Impact Report that is freely available to everyone, and provide quarterly updates on key cross organisational measures to Directors Group and trustees. In addition, we gather feedback from those using our services, which allows us to assess our impact in their lives and the varied issues that they face.

We also work with external evaluators which allow our work to be challenged, scrutinised and improved, through independent review. Overall, our evaluation processes are crucial in enabling organisational learning and helping us to adapt our service design and delivery in response to the changing needs of our beneficiaries.

In 2020-21 our Impact team reviewed the impact of Covid-19 on the people we support. They identified that families with loved ones who were missing long term or repeatedly went missing were facing additional challenges of isolation and an inability to access their usual support services and networks. As a result, the Services team set up a weekly online support group for families with a missing loved one, which was been well attended and valued by families through the year. The team also surveyed adults and young people with experience of being missing, with 67% stating that the pandemic and associated restrictions had made their mental health worse, and 50% stating that their access to support had got worse.

Fundraising Statement

Supporters enable Missing People to be a lifeline when someone disappears thanks to generous donations and legacies. They fund our search to find vulnerable missing people and make it possible for us to help thousands of people affected, often in crisis. In supporting the issue, supporters send a powerful message that they care about people and the society we live in. Our fundraising staff and volunteers aim to provide supporters with the same level of care and respect. We take extra care with supporters who may be vulnerable, and have a policy in place to protect them.

As an independent charity we rely on donations. We focus on long-term sustainable support built on strong relationships with a wide range of individuals, trusts and corporate partners. On average we return £5-£6 for every £1 we invest in fundraising.

Missing People is a paying member of the Fundraising Regulator and raises funds in accordance with our Fundraising Promise. Missing People has adopted the NCVO’s Charity Ethical Principles and use these principals to guide ethical considerations in relation to fundraising.

This year we welcomed several new supporters, Leading Lights, members of our Fundraising Board and Young Professionals Board, and partners who generously raised or donated major funds and awareness. They included the National Lottery Community Fund, London Sock Company, Paddy

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Power, and the Alchemy Foundation. They joined long-term supporters including players of People’s Postcode Lottery, Royal Mail Group, Marguerite Foundation, Worshipful Company of Information Technologists (WCIT) Charity, LexisNexis Risk Solutions, Norton Rose Fulbright, Scottish Government, BBC Children in Need, Dulverton Trust, St James’s Place Charitable Foundation, and CIL Management Consultants. We thank each of them, and everyone else, for enabling us to be a lifeline when someone disappears.

We received no complaints regarding fundraising this year. Missing People occasionally uses commercial participators to carry out services on our behalf. This year this included the use of an agency to make calls to donors on the charity’s behalf, as well as an agency for printed donor mailings.

5. Financial Review

The charity recorded a surplus of £257K in the year (2020: £98K deficit), as we monitored costs closely in what was clearly going to be a challenging year and this was complemented by the success of several funding applications for exceptional funding. The Trustees had initially approved a deficit budget in April 2020 due to concerns about the impact of Covid-19 on income and were pleased that such a strong financial performance was achieved.

Our total income at £3,481K was less than of last year (£3,716K) as the charity was impacted by the Covid pandemic. However while several income sources were down on the prior year some £529k of exceptional funding was secured which ensured a respectable financial outcome

Total expenditure at £3,224K showed a significant decrease on last year (£3,815K) as the savings plan enacted in late 2019-20 had full year impact. The charity also saw a reduction in travel and office costs as a result of the pandemic regulations and fundraising costs were less as various events and activities were curtailed.

Volunteers and pro-bono supporters again contributed significantly to the charity, far beyond the income recognised in these financial statements. We thank the out-of-home media owners and many other print and digital partners for advertising space, Kapow for free text (SMS) messages, and we are grateful to the charity's solicitors Clifford Chance for their ongoing services provided on a pro bono basis.

Reserves

The charity's free reserves policy is that it should hold no less than three months' and no more than six months' current operating costs to safeguard against fluctuations that may arise in funding. This policy is intended to maximise the amount available for Missing People's charitable activities during the current economic climate while also planning for a sustainable future. Free reserves are defined as unrestricted funds less fixed and intangible assets and designated funds.

At the end of the year, the level of free reserves was £1,300k (2020: £1m) which was a little over five months’ worth of charitable expenditure. The current forecasting of operating costs from 2021/22 onwards is that they will be c£3-3.5m per annum so the Trustees wish to maintain a minimum reserve of £750-900k.

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Going Concern

Missing People has had a steady track record financially over the last decade, making a small surplus in most years and gradually increasing the free reserves. The financial year finished with the charity in a comfortable reserves position, in line with its reserves policy.

A budget has been approved for the financial year 2021/22 with revised income forecasts and a small deficit budget with underlying cash-flow projections showing that cash balances in line with free reserve levels throughout the year. The first quarter management accounts were ahead of budget and the current projections are that a break-even position will be recorded for 2021/22.

A financial forecasting model has been prepared to 31 March 2023 with a revised income forecast and a break-even budget with underlying cash-flow projections.

Therefore the Trustees have concluded on the basis of the analysis above that the adoption of a going concern basis in the preparation of these financial statements is appropriate.

Investment policies and objectives

Missing People does not currently invest charity funds in stocks or shares and Trustees review this policy on an annual basis. The limited numbers of shares that may be generously donated to Missing People are sold to aid our charitable activities.

6. Risk Management

Trustees review the major risks faced by the charity as part of their annual cycle of business. Systems of internal financial control have been put in place, which are designed to safeguard the charity’s assets, ensure that proper accounting records are maintained and provide reliable and timely financial information.

Trustees are satisfied with these arrangements and the following are key risks which the charity faces and the related mitigation factors in place:

Risk Mitigation
Safeguarding:The charity fails to prevent harm. Our policies and procedures are reviewed
regularly and there is a Safeguarding Panel in
place to review practice. Staff and volunteer
safeguarding training is compulsory and
repeated annually. Services Managers provide
on call support for services frontline team and
DBS checks are inplace for relevant roles.
Economic pressures Post Covid:Changes in the
economic/political environment impact
negatively on voluntary income.		 We continue to strengthen and diversify our
income streams and have accessed Covid
related and other emergency funds. We have in
place rigorous processes for budgeting,
management reporting and monitoring of
financial performance. A sustainability plan was
enacted by the year-end to deliver services on
a reduced cost basis – with a focus on digital
support - against an anticipated lower turnover
in 2021/22.

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Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Fundraising: Failure by us, or on the part of
agencies we work with, to comply with
fundraising regulation.		 We have reviewed our fundraising policies and
practices, and ensured those working on our
behalf abide by our Fundraising Promise and
the Fundraising Regulator and will regularly
monitor their work. We have adopted the
NCVO’s Charity Ethical Principals and
established a Fundraising Ethics Group
comprising trustees and executive team
members.
Sector reputation: The media, opinion formers
or general public opinion may erode trust in
charities, affect the sectors strong standing and
may indirectly impact our ability to be trusted
and to fundraise.		 We will continue to be transparent and
trustworthy and provide high quality accredited
services in a cost effective way. Trustees and
Directors will continue to regularly monitor
potential areas of vulnerability.
Pro bono support:The charity receives
significant pro bono support without which our
ability to provide our existing level of service
could be impacted.		 We will continue to build positive relationships
with pro bono suppliers to ensure support
continues. In addition, we always seek a
partnership agreement that outlines a
minimum length of such support.

7. Plans for the Future

Missing People is an organisation that is focused on sustainability and one of our key values is to be future minded. The charity expects that the next 12-24 months will be financially challenging but it has robust plans to deliver value for money as a £3m+ turnover organisation embracing a digital transformation and acknowledging the ongoing financial support of its loyal supporters.

Looking forwards, during January to March 2021, we developed a new two year strategy that commenced in April 2021. Our new strategic aims are:

To achieve this plan, we will

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DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

8. Statement of Trustees’ Responsibilities

The charity Trustees (who are also the directors of Missing People Limited for the purposes of company law) are responsible for preparing the Trustees' Annual report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity's transactions and disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities and Trustee Investment (Scotland) Act 2005, regulation 8 of the Charities Accounts (Scotland) Regulations 2006 (as amended) and with the requirements of the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Financial statements are published on the charitable company's website in accordance with legislation in the United Kingdom governing the preparation and dissemination of financial statements, which may vary from legislation in other jurisdictions. The maintenance and integrity of the charitable company's website is the responsibility of the Trustees. The Trustees' responsibility also extends to the on-going integrity of the financial statements contained therein.

Each Trustee has confirmed that, insofar as they are aware:

Approved by the Trustees on 25.10.2021 and signed on their behalf by:

Justin McLaren Chair

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DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

Independent Auditor’s Report to the Members and the Trustees of Missing People Limited

Opinion

We have audited the financial statements of Missing People Limited for the year ended 31 March 2021 which comprise the Statement of Financial Activities (incorporating income and expenditure account), Balance Sheet, Statement of Cash Flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information contained within the annual report. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion based on the work undertaken in the course of our audit

16

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People

Trustees’ Annual Report and Accounts Year ended 31 March 2021

Matters on which we are required to report by exception

In light of the knowledge and understanding of the charitable company and their environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement set out on page 15, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Details of the extent to which the audit was considered capable of detecting irregularities, including fraud and non-compliance with laws and regulations are set out below.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We identified and assessed the risks of material misstatement of the financial statements from irregularities, whether due to fraud or error, and discussed these between our audit team members. We then designed and performed audit procedures responsive to those risks, including obtaining audit evidence sufficient and appropriate to provide a basis for our opinion.

We obtained an understanding of the legal and regulatory frameworks within which the charitable company operates, focusing on those laws and regulations that have a direct effect on the

17

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Trustees’ Annual Report and Accounts Year ended 31 March 2021

determination of material amounts and disclosures in the financial statements. The laws and regulations we considered in this context were the Companies Act 2006, the Charities Act 2011 and The Charities and Trustee Investment (Scotland) Act 2005 together with the Charities SORP (FRS 102). We assessed the required compliance with these laws and regulations as part of our audit procedures on the related financial statement items.

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which might be fundamental to the charitable company’s ability to operate or to avoid a material penalty. We also considered the opportunities and incentives that may exist within the charitable company for fraud. The laws and regulations we considered in this context for the UK operations were GDPR, taxation legislation, health & safety legislation and employment legislation.

Auditing standards limit the required audit procedures to identify non-compliance with these laws and regulations to enquiry of the Trustees and other management and inspection of regulatory and legal correspondence, if any.

We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to be within the timing of recognition of income and the override of controls by management. Our audit procedures to respond to these risks included enquiries of management and the Board about their own identification and assessment of the risks of irregularities, sample testing on the posting of journals, analytical procedures and sample testing of income, reviewing accounting estimates for biases, reviewing regulatory correspondence, and reading minutes of meetings of those charged with governance.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. For example, the further removed non-compliance with laws and regulations (irregularities) is from the events and transactions reflected in the financial statements, the less likely the inherently limited procedures required by auditing standards would identify it. In addition, as with any audit, there remained a higher risk of nondetection of irregularities, as these may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal controls. We are not responsible for preventing noncompliance and cannot be expected to detect non-compliance with all laws and regulations.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable company’s trustees, as a body, in accordance with Regulation 10 of the Charities Accounts (Scotland) Regulations 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body and the charitable company’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Julia Poulter Senior Statutory Auditor For and on behalf of Crowe U.K. LLP Statutory Auditor

London Date:15 November 2021

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DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People

Statement of Financial Activities (incorporating an Income and Expenditure Account) for the year ended 31 March 2021

Note
Income:
Voluntary Income
Donations, grants and legacies
15
Covid related exceptional funding
Income from Charitable activities:
Fees and grants for service provision
Policy & Research
Income from Investments
Total income
Expenditure:
Expenditure on Raising funds
Raising funds
Expenditure on Charitable activities:
Service provision
Policy & Research
Total Charitable Activities
Total Expenditure
4
Net income and net movement in funds for the year
2
Reconciliation of Funds
Fund balances brought forward at 1 April 2020
Balance carried forward at 31 March 2021
16		 Unrestricted
Funds
2021
£
1,607,188
56,565
-
-
6,037
1,669,790
492,293
456,827
198,151
654,978
1,147,271
522,519
995,548
1,518,067		 Restricted
Funds
2021
£
1,046,577
472,457
273,224
18,703
-
1,810,961
16,430
2,041,418
18,703
2,060,121
2,076,551
(265,590)
377,891
112,301		 Total
Funds
2021
£
2,653,765
529,022
273,224
18,703
6,037
3,480,751
508,723
2,498,245
216,854
2,715,099
3,223,822
256,929
1,373,439
1,630,368		 Unrestricted
Funds
2020
£
1,822,156
-
-
-
9,029
1,831,185
588,248
1,375,761
226,215
1,601,976
2,190,224
(359,039)
1,354,587
995,548		 Restricted
Funds
2020
£
1,628,437
-
226,224
30,367
-
1,885,028
-
1,594,270
30,367
1,624,637
1,624,637
260,391
117,500
377,891		 Total
Funds
2020
£
3,450,593
-
226,224
30,367
9,029
3,716,213
588,248
2,970,031
256,582
3,226,613
3,814,861
(98,648)
1,472,087
1,373,439

The notes on pages 22 - 28 form part of these financial statements.

All amounts relate to continuing activities. There are no recognised gains or losses other than the net movement in the funds included above.

19

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People

Balance Sheet as at 31 March 2021

Company Registration Number 2814202

Note
2021
£
2021
£
2020
£
Fixed Assets
Tangible assets
6
17,232
Intangible asssets
6
204,036
Current Assets
Debtors
8
186,820
134,537
Cash at bank and in hand
1,854,111
1,609,582
2,040,931
1,744,119
Creditors: Amounts falling due
within one year
9
(631,831)
(395,710)
Net Current Assets
1,409,100
Total Assets less Current Liabilities
1,630,368
Net Assets
1,630,368
Funds of the charity:
Unrestricted Funds
16
1,518,067
Restricted Funds
16
112,301
Total Funds
1,630,368
The financial statements were approved and authorised for issue by the Board of Trustees on 25.10.2021
and signed on its behalf by:
}
Justin McLaren - Chair
}
}
Paul Boughton - Treasurer		 Note
2021
£
2021
£
2020
£
Fixed Assets
Tangible assets
6
17,232
Intangible asssets
6
204,036
Current Assets
Debtors
8
186,820
134,537
Cash at bank and in hand
1,854,111
1,609,582
2,040,931
1,744,119
Creditors: Amounts falling due
within one year
9
(631,831)
(395,710)
Net Current Assets
1,409,100
Total Assets less Current Liabilities
1,630,368
Net Assets
1,630,368
Funds of the charity:
Unrestricted Funds
16
1,518,067
Restricted Funds
16
112,301
Total Funds
1,630,368
The financial statements were approved and authorised for issue by the Board of Trustees on 25.10.2021
and signed on its behalf by:
}
Justin McLaren - Chair
}
}
Paul Boughton - Treasurer		 2020
£
25,030
-
1,348,409
1,373,439
1,373,439
995,548
377,891
1,373,439

The financial statements were approved and authorised for issue by the Board of Trustees on 25.10.2021 and signed on its behalf by:

The notes on pages 22 - 28 form part of these financial statements.

20

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People

Statement of Cash Flows for year ended 31 March 2021

Cash flows from operating activities :
Net cash provided by (used in) operating activities (see note (a))
Cash flows from investing activities
Interest income
Purchase of property, plant and equipment
Net cash provided by (used in) investing activities
Change in cash and cash equivalents in the reporting period
Cash and cash equivalents at the beginning of the period
Cash and cash equivalents at the end of the reporting period
(a) Reconciliation of net income to net cash flow from operating activities
Net income for the reporting period (as per statement of financial activities)
Adjustments for:
Depreciation charges
Interest income
(Increase)/decrease in debtors
Increase/(decrease) in creditors
Net cash provided by (used in) operating activities
(b) Analysis of changes in net debt
Cash and cash equivalents
Cash
Borrowings
Debt due within one year
Debt due after one year
Total changes in net debt		 2021
£
1,854,111
1,854,111
-
-
-
1,854,111

The notes on pages 22 - 28 form part of these financial statements.

21

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements Year ended 31 March 2021

The principal accounting policies applied in the preparation of the financial statements are as follows:

1 Accounting Policies

a) Basis of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The Trustees considered various scenarios based on a risk based review of the level of likelihood of various streams of income, and it was considered even if only the highly probable income were to be received Missing People would continue to operate. A financial forecasting model has been prepared for the financial year 2021/22 with revised income forecasts and a break-even budget with underlying cash-flow projections. Therefore the Trustees have concluded on the basis of the analysis above that the adoption of a going concern basis in the preparation of these financial statements is appropriate.

Missing People Limited meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s). There are areas of critical estimate or significant judgement that affects the preparation of these financial statements. See note 1(j) for further details.

b) Group accounts

The Charity owns the whole of the share capital of Missing Limited. The company was dormant during the year and therefore consolidated accounts are not prepared.

c) Income All income is recognised once the charity has entitlement to the income, it is probable that the income will be received, and the amount of income receivable can be measured reliably. In particular: • Grants are accounted for once a formal offer of funding is received, subject to satisfying any performancerelated conditions. In the event that a grant is subject to conditions that require a level of performance before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that those conditions will be fulfilled in the reporting period;

• For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

• Donations are accounted for on a cash basis.

d) Expenditure All expenses are accounted for on an accruals basis. Wherever possible costs are allocated directly to the appropriate activity; other costs common to all activities are apportioned between those activities on the basis of the proportion of staff time spent during each year in connection with each activity.

Cost of Raising Funds comprises costs incurred in inducing people and organisations to contribute financially to the work. This includes the cost of advertising for donations and the staging of special fundraising events.

Expenditure incurred in connection with the specific objects of the charity is included under the heading Charitable Activities.

Support costs, which are the costs of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, are apportioned on the basis of staff costs attributable to each activity.

The irrecoverable element of VAT is included with the item of expense to which it relates.

22

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements Year ended 31 March 2021

e)

Tangible fixed assets and depreciation

Fixed assets are recorded at cost or, in cases where assets have been donated to the charity, at valuation at the time of donation. All assets acquired for continuing use and costing more than £500 are capitalised.

Provision is made for depreciation on all tangible assets, at rates calculated to write off the asset less estimated residual value over its expected life as follows:

Office Equipment - 25% to 33.33% per annum on a straight line basis

Intangible assets comprise the charity's new CRM system and software licences which are capitalised at cost and reflected within the financial statements at amortised historic cost. Amortisation is calculated by allocation of the balance sheet value of the asset, less any residual value, to the periods expected to benefit from its use on a straight-line basis over 5 years. Amortisation charges will be charged to service revenue accounts once asset is operational.

f)

Funds

Unrestricted funds are funds which are available for use at the discretion of the Trustees in furtherance of the general objects of the charity and have not been designated for other purposes.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes.

g) Leased assets

Rentals payable under operating leases are charged to the Statement of Financial Activities as incurred.

h) Direct taxation

The company is a charity within the meaning of Para 1 Schedule 6 Finance Act 2010. Accordingly the company is potentially exempt from taxation in respect of income within categories covered by Chapter 3 of Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income is applied exclusively to charitable purposes. No tax charge arose in the period.

i) Pension

The Charity contributes to a defined contribution group personal pension scheme. The assets of the scheme are held separately from those of the Charity in independently administered funds. The pension cost charge represents contributions payable under the scheme by the Charity to the funds. The Charity has no liability under the scheme other than for the payment of those contributions. Contributions are disclosed in note 3.

j)

Significant management judgements and key sources of estimation and uncertainty

The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the application of policies and reported amounts of assets and liabilities, income and expenses. Judgements are necessary when determining the recognition of income as per note 1(c).

Management do not consider there to be any material judgements or estimation and uncertainty requiring disclosure.

23

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements

Year ended 31 March 2021

2 Income/(Expenditure)

The net income/(expenditure) for the year are stated after charging:

2021 2020
£ £
Depreciation on tangible fixed assets 15,311 12,460
Operating leases 10,850 1,649
Auditor's remuneration
Audit services 11,250 11,000
Non-audit services - -
Staff costs
Staff costs were as follows:
Wages and salaries
Social Security costs
Pension
Temporary Staff costs
 2021
£
2,330,286
219,563
109,601
7,489
2,666,939
 2020
£
2,584,817
248,276
125,114
18,518

2,976,725

One employee earned between £90,001 - £100,000 (2020 between £80,000-£90,000: one) in the year and one between £60,001 - £70,000 (2020:one)

Total redundancy costs of £27,479 arose from restructuring the staff team (2020: £666).

The average weekly number of employees (based on average headcount) during the year was as follows:

Charitable activities
Fundraising
Governance		 2021
74
9
1
84		 2020
Number
84
10
1
95

The full time equivalent number of employees (including casual and temporary staff) during the year was 68. (2020: 78)

Trustees' remuneration and related party transactions

The Trustees neither were paid nor received any emoluments during the year (2020 - nil). There were no Trustee expenses during the year (2020: two Trustees £3,234).

The key management personnel of the charity comprise the Chief Executive and the directors. The emoluments of the Chief Executive and directors were:


The emoluments of the Chief Executive and directors were:
2021 2020
£ £
Executive directors' emoluments (excluding pension) 376,608 354,497
Pension contributions 16,832 13,960
The Chief Executive was the highest paid director in 2020/21;
total remuneration (excl employer's NI and pension contributions) for the year 98,000 98,000

The Chief Executive is a member of a group personal pension scheme and a contribution of £4,900 (2020: £4,900) was made to the scheme on her behalf. There are no enhanced or special terms that apply to the Chief Executive's pension scheme arrangements.

24

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements

Year ended 31 March 2021

4 Analysis of Total Resources Expended

Charitable Activities:
Service Provision
Policy & Research
Cost of Raising Funds		 Direct Costs
Activities
£
1,952,879
169,515
397,670
2,520,064		 Support Costs
2021
(see note 5)
Total
£
£
545,366
2,498,245
47,339
216,854
111,053
508,723
703,758
3,223,822		 2020
Total
£
2,970,031
256,582
588,248
3,814,861

5 Support costs by activity

Governance
Information technology
Central facilities
Finance
Human resources
Central management		 Service
Provision
31,488
149,841
95,973
78,570
98,538
90,956
545,366		 Policy &
Research
2,733
13,007
8,331
6,820
8,553
7,895
47,339		 2021
Cost of
Total
Raising Funds
£
6,412
40,633
30,512
193,360
19,543
123,847
15,999
101,389
20,065
127,156
18,522
117,373
111,053
703,758		 2020
Total
£
50,568
153,318
104,135
153,658
146,342
121,296
729,317

Support costs have been allocated on the basis of the charity's accounting policies and identified staff and direct costs for each category.

6 Assets

Cost
At 1 April 2020
Additions
Disposals
At 31 March 2021
Depreciation
At 1 April 2020
Charge for year
Disposals
At 31 March 2021
Net book value
At 31 March 2021
At 31 March 2020		 Office
Equipment
£
109,365
7,513
-		 Intangible
Assets
£
-
204,036
-
204,036
-
-
-
-----------------------
204,036
-----------------------		 Total
£
109,365
211,549
-
116,878
84,335
15,311
-		 320,914
84,335
15,311
-
99,646-
17,232		 -
99,646

221,268

25,030-
-
25,030

Intangible asset is the charity's new CRM which is funded from restricted funds and will be completed in the following financial year and transferred to general funds once operational.

25

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements Year ended 31 March 2021

7 Subsidiary Company

The Charity holds two ordinary £1 shares in Missing Ltd, being 100% of the issued share capital. The entire profit of Missing Ltd is paid annually to Missing People under Gift Aid.

Results of Missing Ltd
PROFIT & LOSS ACCOUNT
Turnover
Cost of sales and administration expenses
Net profit for the year
Amount gift aided to the charity
Retained in subsidary
BALANCE SHEET
Debtors
Cash at bank and in hand
Creditors: Amounts falling due within one year
Total net assets
Capital and reserves
Called up share capital
Profit and loss account
8 Debtors
Accrued income
Prepayments
Other debtors
Trade debtors
Amount due from subsidiary
All amounts shown under debtors fall due for payment within one year.
9 Creditors:
Amounts falling due within one year
Other taxes and social security costs
Other creditors
Accruals
Deferred Income (Note 10)		 2021
£
-
-
-
-
-
2
204
(204)
2
2
-
2
2021
£
104,693
57,711
92
24,120
204
186,820
2021
£
69,237
138,217
38,872
385,505
631,831		 2020
£
-
-
-
-
-
2
204
(204)
2
2
-
2
2020
£
46,484
53,093
7,646
27,110
204
134,537
2020
£
66,137
118,110
29,786
181,677
395,710

26

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements Year ended 31 March 2021

10 Deferred Income
Balance at 1 April
Released in the year
Amount deferred in the year
Balance at 31 March		 2021
£
181,677
(181,677)
385,505
385,505		 2020
£
230,291
(230,291)
181,677
181,677

Deferred income comprises grants which the donor has specified to be used in future accounting periods.

11 Leasing Commitments

At 31 March the Charity had minimum lease commitments under non-cancellable operating leases on office equipment as set out below:

Operating leases which expire:
Within one year
Between one and five years		 2021
£
14,846
18,403
33,249		 2020
£
741
590
1,331

The increase is due to computers being purchased on leases rather than outright purchase

12 Analysis of Net Assets

Year ended 31 March 2021
Restricted
Unrestricted
Year ended 31 March 2020
Restricted
Unrestricted		 Assets
£
204,036
17,232
221,268
-
25,030
25,030		 Bank &
Cash
£
763,396
1,090,715
1,854,111
514,416
1,095,166
1,609,582		 Debtors
Current
Liabilities
£
£
97,498
(385,505)
89,322
(246,326)
186,820
(631,831)
45,152
(181,677)
89,385
(214,033)
134,537
(395,710)		 Total
£
679,425
950,943
1,630,368
377,891
995,548
1,373,439

13 Ultimate Controlling Party

The Directors listed in the Trustees' Report are the ultimate controlling parties being members of the company. All Charity policies and executive decisions are determined by the Trustees. The day to day running of the charitable company has been delegated to the Chief Executive and Directors.

14 Related Party Transactions

There were no transactions with related parties during the year other than with the subsidiary company as set out in Note 7 (2020: none).

15 Donations, Grants and Legacies

Unrestricted
Funds
£
General donations
1,485,406
Legacies
13,959
Fundraising & promotional events
164,388
1,663,753		 Restricted
Funds
£
1,046,577
-
-
1,046,577		 Total
2021
£
2,531,983
13,959
164,388
2,710,330		 Total
2020
£
3,121,506
7,050
322,037
3,450,593

27

DocuSign Envelope ID: 96CB8C9C-E717-40C2-944C-C5FD37F612D0

Missing People Notes to the Financial Statements Year ended 31 March 2021

16 Movements in funds

Brought
Income
forward
£
£
Restricted funds
The movement on restricted funds comprises the following donations and grants
Service delivery grants
-
1,220,121
Service delivery grants - WCIT
135,165
60,000
Service delivery grants - Fidelity Foundation
242,726
-
Computer systems development
-
10,750
Regional funding
-
7,500
Policy & Research
-
18,703
Office improvements
-
5,000
Covid related exeptional funding
-
472,457
Fundraising grants
-
16,430
Total restricted funds
377,891
1,810,961
Unrestricted funds
995,548
1,669,790
Total funds
1,373,439
3,480,751
Movements in funds - previous year
Restricted funds
Service delivery grants
-
1,199,369
Service delivery grants - WCIT
117,500
100,000
Service delivery grants - Fidelity Foundation
-
242,726
Computer systems development
-
251,068
Regional funding
-
61,498
Policy & Research
-
30,367
Total restricted funds
117,500
1,885,028
Unrestricted funds
1,354,587
1,831,185
Total funds
1,472,087
3,716,213		 Expenditure
Transfers
Carried
forward
£
£
£
held on trust to be used for specific purposes:
(1,220,121)
-
-
(128,522)
-
66,643
(197,068)
-
45,658
(10,750)
-
-
(7,500)
-
-
(18,703)
-
-
(5,000)
-
-
(472,457)
-
-
(16,430)
-
-
(2,076,551)
-
112,301
(1,147,271)
-
1,518,067
(3,223,822)
-
1,630,368
(1,199,369)
-
-
(82,335)
-
135,165
-
-
242,726
(251,068)
-
-
(61,498)
-
-
(30,367)
-
-
(1,624,637)
-
377,891
(2,190,224)
-
995,548
(3,814,861)
-
1,373,439		 Expenditure
Transfers
Carried
forward
£
£
£
held on trust to be used for specific purposes:
(1,220,121)
-
-
(128,522)
-
66,643
(197,068)
-
45,658
(10,750)
-
-
(7,500)
-
-
(18,703)
-
-
(5,000)
-
-
(472,457)
-
-
(16,430)
-
-
(2,076,551)
-
112,301
(1,147,271)
-
1,518,067
(3,223,822)
-
1,630,368
(1,199,369)
-
-
(82,335)
-
135,165
-
-
242,726
(251,068)
-
-
(61,498)
-
-
(30,367)
-
-
(1,624,637)
-
377,891
(2,190,224)
-
995,548
(3,814,861)
-
1,373,439		 Expenditure
Transfers
Carried
forward
£
£
£
held on trust to be used for specific purposes:
(1,220,121)
-
-
(128,522)
-
66,643
(197,068)
-
45,658
(10,750)
-
-
(7,500)
-
-
(18,703)
-
-
(5,000)
-
-
(472,457)
-
-
(16,430)
-
-
(2,076,551)
-
112,301
(1,147,271)
-
1,518,067
(3,223,822)
-
1,630,368
(1,199,369)
-
-
(82,335)
-
135,165
-
-
242,726
(251,068)
-
-
(61,498)
-
-
(30,367)
-
-
(1,624,637)
-
377,891
(2,190,224)
-
995,548
(3,814,861)
-
1,373,439
- 112,301
-
-
-
-
-
-
-
-		 1,518,067
1,630,368
-
135,165
242,726
-
-
-
- 377,891
- 995,548
- 1,373,439

Any expenditure on restricted projects not covered by restricted donations is met from unrestricted funds.

Purposes of restricted funds

Service delivery grants: delivery of specific services, projects or programmes in line with funders grant conditions. WCIT Charity grant funds the charity's ongoing One Safe Click project for the charity's digital transformation.

Fidelity UK Foundation funds the charity's CRM project system that is being purchased and installed between 20/21 and 21/22. Computer systems development funding supports software enhancement of the charity's services.

Regional funding enables the charity's work in specific geographic areas.

Policy and research funding represents donations and grants towards the charity's policy, research and advocacy work. Office improvements: grant for installing new ceiling lights in the charity's office

Covid related exceptional funding: represents exceptional grants made to help the organisation through Covid. Fundraising grants: funding towards the costs of the Individual Giving Officer The funding above includes generous donations from the following:

BBC Children in Need
The Dulverton Trust
LexisNexis Risk Solutions
The Worshipful Company of Information Technologists' (WCIT) Charity
St James's Place Charitable Foundation
Home Office
National Lottery Community Fund
ICAP Charity Day
Postcode Dream Trust
Postcode Innovation Trust
National Crime Agency
The Alchemy Foundation
Scottish Government		 £
215,775
30,000
40,000
60,000
50,000
601,881
45,547
18,750
65,794
140,000
42,500
16,430
153,011

28