Charity reglstrntlon number 1019964 Company reglstsatlon number 02807273 (England 8nd Wale$l WIRRAL MULTICULTURAL ORGANISATION ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 WIRRAL MULTICULTURAL ORGANISATION LEGAL AND ADMINISTRATIVE INFORMATION Trusteès Councilk)r Stuart Kdly Mr Dinh Ly Mr Somnath Saha Mr Van Tran Councalor Patrick Cleary Counc41or Michael Col￿n$ Charity number 1019964 Company number 02807273 Registered office 111 Conway Street Birkenhead rral Mersey&de CH414AF Indepèndent examlnèr Helen Fudfmg FCCA MC￿n10¢kS (NW) ￿Miled 46 Hamitton Squa Birkenhead Merseyside CH415AR Bankers Barclays Bank P 2 Liscatd )fillagÈ Wallasey CH45 4JS Solicitors Weightmans LLP 100 Old Hall Street Liverpc¥Jl L3 9QJ WIRRAL MULTICULTURAL ORGANISATION CONTENTS Trustees. report Independent examinerfs Statement of finan¢tal a¢1￿￿e$ BalanGe sheet Notes to the financial statement5 9-21 WIRRAL MULTICULTURAL ORGANISATION TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 AIARCH 2023 The Ir115tees present their annual report and finanaal stalernents for Ihe year ended 31 March 2023. The financAal slalements have been prepared in accordance with the accounting policAes set out in note 1 to the nanaal statements and ¢￿pIY with Ihe chari￿$ Mem(Kandum an¢J Arbdes of Association, the Companies A¢t 2006 and "Accounting and Reporting by Charrties.. Slalement of Recommended Ptactice applicable lo charities preparing Iheir accounts in accordance wilh the Fina￿la1 Reportlng Standard appl￿ble in the UK and Republi¢ of Irelan¢ IFRS 1021" {effe¢tive 1 January 20191. Objectives and activities The organisation wa5 established in 1989 as a partnerS￿P of ethnic organisations in the Wirr31 for the purpose of presenting a united front in negotiations the local authoiity in a unique project lor the construction of oui prèsent muyticultural cèntrÈ Kn Birkenhèad by thè loe21 authotity and subsèquently for dealing with the welfare, education and the inleracb.on of the ethnic minoriiies wiihin the Metropolitan Borough of Wirral. Wirral MullicU￿ural Organisat￿n was incorporated as a company limited by guarantee on 6 April 1993 and received charitable status on 16 ApNI 1993. Our Vision For all peopl8 frorn ethnic rninority cornrnunibes lo be free from di5CtHnination atyj racial injustice and to have equal and lair access to universal services. lo feel safe in their nevJhbowhoo(ts nd be able to fulffil their aspirations. Aims and Objectives To promote mu1liculiuTa￿sM through understanding. indusion and 1zkbrat1(￿ of the diverse communities residing in Wiiral. To ernbra￿ arid 5UPPOrt the different cultuies. beliets and ￿￿gIonS and to encourage ￿MmunitieS to CO- exist harmoniously for the good of the wider communty and to aciively challenge racAsm and oppression. To offei a range of professional and udturaty sensitive services to wnprove the overBII health and wellbeing of the local ethnic min¢yity communits"es. To actively support more vulnerable members of the Ictal ethnK minority communitiès by providing language suppotL advoGa¢y. soaal support and adivities and assistance to acLess heajih and social care services. including advice and education service5. Our Valuès: Re$peGt All people will be treated with equal respect, we celebrate dprnsity, differen¢9 and whlst encouraging indusion ar￿ integration within the communrbes. We encourage stsff and volunteèi rècruitment frrNn within Ihe communities we sUP￿rt and foster an enwronment where staff and V￿UnteerS feel value(l and devetop Iheir skn"115. We will @mbed equality and dNersty as an integral part of the ethos an¢J culture of our organisation. Partnership pla￿n9 individuals and cornmunities at the cenlre of parinetship. workiny with others Ic* share knowledge and resources forthe good of the widèr communty- RecogniziThJ the value of collaboration with contribution of other5 to a(klTP$S SO￿ of the complex and long-standing problèms experienced by the Elhnic MirKirity Backgrounds. Communicat"ng supporting and enabling others to meet cornmn goals. Qualty Demonstrating a real commitment to aspiring and p￿dIng Ihe best possible service worknng to agree standards at all times. Being positivety opèn to thange and seèking improvèments to self and SeN￿S for others Embracing innovation whlst building on past evidence and maintsining safety al all times Caring Act with kindness. cotnpa55ion and ernpathy with ajl thal we work with Offer a professional welcoming, approachable service to all those we ale in corktact with Be carTng and considerate towards the nèeds of othèrs ensLtmg o)nfidentiality al dl time5. WIRRAL MULTICULTURAL ORGANISATION TRUSTEES, REPORT IINCLUDING DIRECTORS. REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Activitie5 are pursued primarily in the Multhwltural Centre vthith is Dvffled by Ihe lo¢al aUt￿rity and leased lo the chartty and in an adjacent property ownéd by thè charity itself. The user group5 indude the WrTal Chinese Cultural Ass(Kiati¢m. Wtral Asian AS￿latiOn, w￿al Pclish School, the Wlrral ViètnameseAssociation. Tai Chi and the PLmjabi LangLtage School. Public benefit In shaping our objèctives for thè yèar and FAanning our activilies. the twstees have considered the Charity Commission's guidance on public benefft. Achievements and porfomian¢e The 12 months to the end of March 2023 havè seen a redudion in the impad of Covid on our communities but have brought new challenge5 85 the need to suP￿rt le￿nt IMMI￿ants has inGTeased ￿nSIderablY. We have adapted and expanded the services and support we lo meet thes¢ ¢halLenges while conlnuing lo prowd8 high quality services lo our ￿$ting Se￿￿È users. The Translation and Interpretation Ser¥ice has seen a con5iderabk itKyease tn actiwty with 4960 facè to fa sessions and 651 phonè sèssions rèlating to primary care Ihe previous year's total was 3553} and 442 ses5ion5 in non-primary care contexls induding sthaots. othw vobjntsry sector organ￿li0n$ 8nd the Good Shepherd Hospice in Chester. We support 49 language5. The Little Wofl¢J Nuisery has (xjntinued to provide chiklren with exC￿￿nI care 8nd support in all their areas of development and also supports parents (lirectly and irKI1￿¢tty (by signposting them lo other servic85 we provide or to our partneis in the volunlary sector). The team delNered 255 days of nursery sessicrfjs and supported 198 families. The Health Link Servi￿ provbjed support in 9877 ewjes, either through one lo one support in a¢¢essing services or in providing advice on health rnatters. We conb.nued lo facilitaté Cowd vacfAnat￿nS induding pioviding language supptsrt and organised sessions on Dh?betes and He￿thY He8rt5. The servi¢e that in the preV￿￿S year provided Covi¢>relaled support to people from ethnic minority groups was given wider objeGtives for this year as the impact ol Covid re￿ded and 15 now known as the Ethnic Minority Health and Wellbeing Service. The team now provides broader hèarth and wellbeing support and 2191 people were supported against a target agreed with funders of 319. A particular focus for thi5 tèarn has been to organise GP registrations and a￿$$ lo health seMr£s for asylum seekers and other re￿￿1 immigrants. 360 asylum seekers residing in 2 holels, were registered with GPS and support was also prowded in making and attending appointments for dental and optiaan semces and in co5lecl.ng prescription5 from pharmaues linduding interpretation in rnost ca5e51. The Cotnmunity Development Service continues to pfovide advTrce and support to people, largely in relation to non-health matters (though often in relab.on to matters that are tundamental to wellbeing). The team delivered 2304 episodes of support in the year. The Liltle Lungs Programme ¢onts"nued lo providè information and translated maleriaL% a￿ut Respiratory Syncytial Virus and olher respiratory diseases to parents and entr)urdged Ihos9 pa￿ntS to become champions in prornoling understanding of these conditions.11 ended in August 2023. A new seM¢e- the Ethnic Minority Substance Misuse servir*- ￿gan in January 2023. Its purpose 15 to support people from ethnic minorities in ￿latiOn to substance misuse and is part of a partneiship wf(h other voluniary sector organisations, the NHS and the Poke. Allhwgh rt started ttso late in the financial year to secure any significant deliverables in 2022-23, the senrice has subsequently Ilo October 20231 given information to 258 people, been approached by 70 people requesting sUp￿rt and has cffgani5ed access to treatment for 9 people. WIRRAL MULTICULTURAL ORGANISATION TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 A further new service• Ihe Elhnic Minority Hospilal Advocacy Discharge sen*ice bègan in March 2023. too late to have any impact on this year's delivery but with great potential for 2023-24. This semce provides support to people from ethnic minorities who are admitted lo hospital andlor being discharged and its purpose is to ensure that appropriate support and carè is availablè at frK)me and U)at the person di￿larged and th81T famly understand the need to take any medicab.on prescribed and also the limitation5 on acts.vty that might bè necessary. This servKe was introduced in response to high rates of readmission following discharge. We are worknng in partnership wilh Agè UK in dèfvering this sèrvK*. In addition to the serv[￿5 described above, we also organise corrthunty activiéie5 such as our Tuesday coffee momings and events lo mark significant ojliural occaswjns and we also prov*Je facilitie5 for many community groups who use our centre for their activities. Working with partne We work collaboratively with a number of olher organisalions in th¢ voluntsry Se￿Or as many of the seryices we prowde are part Of laiger initiative5 and we value their coifaboralion and supportr. wilhoul their collaboration. our delivery would not be as good. We also work dosety (and are funded by) ￿rra[ Borough Council and Cheshire and Merseyside Heakh and Care Partntrrship and we ale grateftll for theT fur￿1￿9. support and in parh¢ular their flexibility in ffinding way5 in which we can meet emerging needs. Stsff We have a team with high kvels of skn.ll both in their spefialisl area5 aTKI alsts w) the langua￿$ they are able lo use. These skills, combined with a cornrnitment to help our seNice users and a wil&rigness lo explwe innovative ways of providing support, make our workforce the foun1jkn.￿ of our Su￿e$S. Financial review Total income for the year amounted to £690,846 12022 £615.076). OperaliThJ costs have increased from £581,744 to £651,439, leaving an operational surplus of £39.40412022 £33.3321 for thè year. to be added to iesetves bioughl forward of £194.873. Unrestricted reserves carried foThvard are therefore £135.041. Restricted reseives carried forward are £99.239. The trustee5 have a poliry to maintain adequate rese￿e$ in the charity and ryjrrent reserves levels Tewe5enl just over 3 months, running costs. Risk managemènt The trustees h8ve 8 duty to identrfy and rewew the risk5 to which the chanty is exposÈd and to ensu appropriate c4Jntrols are in place to provhle reasonable assurance against fraud and error. The policie5 of the organisa*"on are being ￿Vie¥￿d and updated. WIRRAL MULTICULTURAL ORGANISATION TRUSTEES, REPORT {INCLUDING DIRECTORS, REPORT> (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Strueture. governanc¢ and management WINral Multiojllural organisats.on was originally hjnded in 1989 and in 1993 wa5 ￿(x)rpOrated as a ￿mparty limited by guaranteo las deffir￿￿ in the CompaniesALt 20061. It regi818red a3 a dkarty in 1993. The ¢*arAy is CtsAtrolled by its ¢onsUlution. sel wi in itsArtKJes ofAss0¢iatton. Thè trustees. who are atso the directors forthe pw)ose ofca)mpany law. and who $grvéd durÉng Ihe yew and up lo the date ofswJnature ofthg finaR(xal stateft*ntsweTe'. CouneAlk)r Stvart Ke Mr Dinh Ly Mr Somnath Saha Mr Van Tran Counciuor Patrick Cle8ry Counullor mich￿ Cdhns R&cruitin&ntand #ppoinlmentoftru5tees Trustee5 arè rec￿lled primwity from comnnmrfies Ki lth1818r￿ from ktal authority ¢ounollof& The Chiel Ex@o￿ve and Chair Ensure that the tru5tee5 are kept up to dale ￿1h all changes in legisla￿On gtsldar￿ from the Charity Commisswjn and any othw regubtw fran￿[th nw L* retrant lo the charity. Organisation stru¢tur• Thè day-tO-¢ay business ol the charity r5 ￿je1 the ofthe CW Ythts reports to thg Chair, the tws£ee board and the board's su&wnmittees. The ttuslees, reportwas approvej by Ihe Board ofTrkn. Counclllorstuart Trustee Dated.. ........ WIRRAL MULTICULTURAL ORGANISATION INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF WIRRAL MULTICULTURAL ORGANISATION I report lo the Iruslees on my examination of the fina￿1￿ ststemenls of Wwral m￿lCultural Organisalion (thg charity) for the year ended 31 March 2023. Responsib¢lities and basis of report As the tru51ees of the charity (and also ils directors for the purpos8s of company law) you a￿ responsible for the preparation of the financial stalements in accorda￿ with the requirements of the Companies Act 2006 {the 2006 Act). Having satisfied mysew that the finanual statements of thè dwtity a￿ not required lo be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my èxamination ol the charity's financial statements carried out under Section 145 of the Charities Act 2011 Ilhe 2011 Act). In c8rying Out my examination I have followed all the appliCa￿e ￿1￿CtionS gI￿n by the Charity Cornmis5ion un(ler 5eclion 145(51(bl of the 2011 Act. Independent èx•mintrf$ ststement Since the charitys gloss income exceeded £25O,W your examinef musl be a rnember of a body listed in section 145 of the 2011 Act. I confim that l am qualrfied Its L￿dertake the examinalion because l am a member of The Assouation of Chartered CertifiedAccovntants, which B one of the Iskd bodies. I have completed my exaM￿a￿0ft. l confirm that ￿ rnatters have corne to my attention in connecbon with the examinaliori giving me cause to believe Ihat in any material respect.. accounting records were not kept in respect of thè charity as required by sectN)n 386 ofthè 20￿ Act.. or Ihe financial 5talemenls do not ￿40rd with those records., or the finanaal statements do not compty wth the accounting requiremenis of section 396 of the 2006 Act other than any iequirement that the accounts give a Irup and fair view whith is not a mattgr ¢onsid¢rgd as part of an independent examination. or the financ4al statements have not been prepared in accordance with the melhcrfls and prinaples of the Statèment of R*eommende(I Ppctice for accounting and reporting by charities applicable lo charities preparing their accounts in accordance with ￿ Financd ReKMybng Standard applicaNe in the UK and Republic of Ireland IFRS 102). I have concerns and have come auoss no other matters in connection wrfh the examination to which atlention should be drawn in this report in orderto en8t￿e 8 propel understsnding of the financial statements to be rea¢hed. Helen Furlong FCCA McLintocks INWI Limlted 46 Harnilton Square Birkenhearl Wirral Merseyside CH41 SAR Datèd= .l.l.-..l.L...23 WIRRAL MULTICULTURAL ORGANISATION STATEMENT OF FINANCIALACTIVITIES INCLUDING INCOME AND EXPENDrruRE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2023 Unrestrl¢ted Restricted funds fvnds 2023 2023 Total Unr•strict8d R•stricted funds fvnds 2022 2022 Total 2023 2022 Notes Income from: Donations and legactes Charitable ￿1vitIeS Investments 23.749 574,085 23.749 6fj6.895 202 10,068 512.150 48 10,068 604,960 48 92.810 92.810 Total income 598.036 92,810 ).846 522.266 92,810 615.076 Ch3rrtable actiwlies 575.808 75.630 651,438 507.314 74.430 581.744 Net income and movement irt funds 22228 17.180 39.408 14.952 18.380 33.332 Re¢onciliation of funds: Fund balan￿5 al 1 April 2022 101.6 93,176 194,872 86,744 74,796 161,540 Fund balances at 31 March 2023 123.924 110.356 234280 101.696 93,176 194.672 The slalemenl offinanoal aCti￿ti&S Inc￿deS all gains and losses rewised in the year. All inc))me and expenditu derive from contu)uin9 3diw"lies. WIRRAL MULTICULTURAL ORGANISATION BALANCE SHEET AS AT 31 MARCH 2023 123 2022 Fix•d assots Tan9ible assets 12 37,851 33,699 Cumnt assets Debtors Cash al bank and in hand 13 53.051 161.948 168,394 CrèditoYs- amounts fallth9 duèwithitt one ￿#r 254.999 14 5B.570 45.763 Nèi current assets 1￿.429 161,173 Total assets less turrent liabilities 234280 194.872 The funds of Ihe ¢haiity Restricted income funds Unrestricted funds 18 110.3 123,924 93,176 101,8 234.280 194.872 The company 15 entitled lo the exempiion from Ihe •Jdl re￿￿m￿l 4a)ntained in Sec1#￿ 477 offv Compantes Act 2t)J6, fr)r Ihe year ended 31 Marth 2023. The dir*ctors a¢kno1￿edge I￿r respDnsibiliDes for comptyng witrt the reqinremerts Lrf the Compankgs Act 2C*J6 ¥nth respect to accounting fecords and the yepar811￿ offinancral slatements. The membèrs have Th)t req4Mred Ihe c4)mpanyto otAan an 01 its fM*tsi8k siatemantsfor Ihe year kn questKin in aC£Ordan￿ with secbon 476. Theso finan(Trl statemgnts h8vp been preparen retsremenl benefit %hemes are clN4rged a$ an èxpense as they fall due. Critical accounting estimates and Judgements In the application of Ihe charity's accounling policies, the trustees are reqLtired to make judgernents, eslimales and assumptions about the carrying arnount of assets and liabiltbes that are not readily apparenl from otrer sources. The estimates and assoaated assumptions are based on hislorical experience and other factors that are ¢onsideted to be relevanl. Actual res￿15 rnay differ from these estimates. The estimates and under5w.ng assLThPtions are reviewed on an ongoing basis. Remsitins lo accounting eslimales are recognised in the per1￿j in which the e51imale is revised where the revision affects onty Ihal period, or in the period of the revision and future peric*ts where the rew5ion affeds tk)th current and fLrture periods. 11 WIRRAL MULTICULTURAL ORGANISATION NOTES TO THE FINANCIAL STATEMEKfs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 Income from donations and legacies Unrestricted funds 2023 Unrestricted fund$ Z022 Donation5 and gifts Grants recewed 30 10.038 23,749 23.749 10,066 12- C C IT 1.820 2.7tK) 1.820 2.700 1,800 2,700 1,800 288 143.124 4.520 147.644 122.729 4.788 127,517 Anatysed befv4een Charitable activities 143.124 4.520 147,644 122.729 4.788 127,517 10 Employees The average monthly number 0feMpk)y￿ dumg the y8ar was.. 2023 Number 2022 Number Welfare and SUPkX)rt Nursery 23 21 Total 30 29 Employment costs 2023 2022 Wage5 and salaries Social security costs Other pension costs 428,739 21,401 6,646 408,434 18,684 5.549 456,786 432.667 Remuneralion for key management pwsonnel amounted lo £6222112022 £62.7731 There were no employees whose annual remuneralion was more than £60.(￿. 18- WIRRAL MULTICULTURAL ORGANISATION NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 10 Employee$ (Continuedl Remuneration of key management personnel The remuneration of key management personnel is as ttlkyws. 11 Taxation The eharity is exempl from laxalion on its adniits8s because a15 its incorne is applied for charilabbe purposes. 12 Tangible fryed •s$ets FTrehold l#nd FIxiLW•S and and bulldino5 f61b.ngs Cost Al 1 Apiil 2022 Addition5 96.989 11.852 136.969 11,852 Al 31 March 2023 108.821 148,821 Depreciation and impairment Al 1 April 2022 Depre￿at￿n charged in the year 18.000 85.270 6,700 103.270 7.700 At 31 March 2023 19.OtK) 91,970 110.970 Carrying amount Al 31 March 2023 21.0 18.851 37.851 Al 31 March 2022 22,0 11.699 33,699 13 Debtors 2023 2022 Amounts falling due wlthln one year. Trade debtors Prepayments and accrued income 91,245 1.806 36,026 2,516 93.051 38,542 14 Creditors: amounts falling due withln one year 2023 2022 Other tsxation and social Security Trade Creditors Other creditars Accruals and deferred income 12.137 14.918 4,220 27.295 11,386 11,831 3.920 18,628 58,570 45,763 19- WIRRAL MULTICULTURAL ORGANISATION NOTES TO THE FINANCIAL STATEMENTS (CONTINUED FOR THE YEAR ENDED 31 MARCH 2023 15 Retir•ment bgnefit scheme5 Defined contributton schemes The charity operates a defined cA)ntrIbut￿n pension scheJne for all qualfying empkjyees. The assets of the scherne 8rÈ held separately from those of the chaiity in an independently administerèd lund. The charge to profil or loss in resped of defined Contribub(￿ sdiemes was £6.646 {2022- £5,549). 16 Unrestricted lunds The unrestricted funds of the charity comprise Ihe unexpended balances of donal.ons and grants whith are not subject lo speofic ￿nd￿On$ by dMors and grantors as lo how they may be used. These include designated fvnds which have been set aside out of unrestricted fvrK15 by the trustees for specific purpos8S. At 1 April 2022 Incoming Resources At 31 March resources expended 2023 General funds 101,696 598.036 1575,808) 123,924 PrevloLts year: A11Ap 2021 Incoming sources Resources At 31 March expended 2022 General funds 86,744 522.266 1507.314) 101,6g6 17 Anatysis of not assots beh¥een fvnds Unrestrict•d Restricted funds fun(ts 2023 2023 Totsl 2023 Fund balances al 31 March 2023 are represented by. Tangible assets Cuwrent a55p151(liabililie51 37.851 86.073 37,851 196,429 110,356 123.924 110,356 234,280 Unrestricted Re$tri¢tsd funds fund5 2022 2022 Total 2022 Fund balances al 31 March 2022 art r•pr•s•nt•d by. Tangible assets Current assetslllabilitièsl 33,699 67.997 33,699 161.173 93.176 101,6 93,176 194.872 -20- WIRRAL MULTICULTURAL ORGANISATION NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2023 18 Restricted funds The restricted funds of the charity ￿MpriSe the unexpended balances of donatton$ 8nd grants hèld on trust subjèct to Spear￿ conditions by donors as lo hcw they may be used. Movement in fund$ Movement in funds ID¢oming Rex*ur¢¢s Bak￿• Incomlng ResDurce5 Balanco at sources oxp8nd•d 1 Awil 2022 r¢soyr¢4s 0xpe￿Ied 31 March 2023 Balanc•¥t 1 April 2021 ITral CCG Legacy for th* benefit of the Chinese Community 92.810 174.4301 18,380 92.810 (75,8301 35.560 74.796 74.796 74.796 74.796 92.810 174.430) 93.176 92,810 (75.6301 110.356 19 Rel•ted party transactions There were no disd0sa￿e related party transadions during the year (2022- none). 20 Cash generated from operations 2023 2022 Surplu5 for the year 39.408 33.332 Adjustments for.. Investment income recognised in statement of financial a(kntTres Depreualim and impairnient of tangible fixed a55ets 121)21 7.701 1481 9,144 Movements in working Capit￿.. Ilncreaselldecrease in debtors Increase in creditors 154,5091 12,807 10,482 4,658 Cash generated from optrntlons 5,205 57.568 21 ## WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT ~~-~~ 2022 2023 @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 **1** ## WIRRAL MULTICULTURAL ORGANISATION ## TABLE OF CONTENTS ||TABLE OF CONTENTS| |---|---| |Page 1|Content| |Page 2|Message from our CEO| |Page 3|About WMO| |Page 4|WMO’s Vision, Mission & Core Values| |Page 5-6|What our service users have said| |Page 7-8|What our partners have said| |Page 9-10|What we have achieved| |Page 11|Health Link Service| |Page 12|Translation& Interpretation Service| |Page 13|Ethnic Minority Health & Wellbeing service| |Page 14|Ethnic Minority Substance Misuse Service| |Page 15|Community Development Service| |Page 16|Little World -Day nursery| |Page 17|Little Lungs – Parent Champions Project| |Page 18|Refugees & Asylum seekers support| |Page 19|Group activities| |Page 20|Community Cooking| |Page 21|Community Group Activities| |Page 22|Celebration of events| |Page 23|Celebration Diversity| |Page 24|WMO’s Communications| |Page 25|Stay in contact with WMO| |www.wmo.org.uk|@WirralMulticul1
@Wirralmulticultural @Wirralmulticultural| WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **2** ## **Message from our CEO** Wirral Multicultural Organisation supports people from Ethnic Minority Backgrounds, who require support with accessing and effectively using mainstream services. The pandemic highlighted the health inequalities and low health literacy amongst people from Ethnic Minority Backgrounds. As we emerged from the pandemic, we saw an increase in numbers of people needing support, and with this, the demand for language support, not only in the volume of interpretations, but also in the number of different languages spoken. service users’ needs are often complex and we regularly provide support where there is food and white goods requests where these are important for wellbeing. WMO has been able to respond flexibly to the complexity of people’s needs, and the everincreasing numbers, e.g., by staff working longer hours and going the extra mile, to ensure as far as we can, that there are positive outcomes for service users. We have seen an increase in the number services we deliver, such as the health check project and an extension to our Ethnic Minority Health and Well-Being team (previously known as BCCS) This team has been instrumental in ensuring that all Asylum Seekers are registered with a GP Practice, registering births, sourcing dentists willing/able to take on new patients and in helping Asylum Seekers to navigate their way round the wider health system so that they know for example how to access Optician services and ways in which a Pharmacy can help them. It has been a time where we have been building partnerships with organisations, to deliver services that are taking the cultural and language needs of service users into consideration. There are several, very productive, partnerships involving a range of other organisation; some are structured formally and others involve informal collaboration where this gets the service users a better outcome. As an example, one of those partnerships was the Little Lungs Project; 6 organisations, with Koala NW as the lead, were funded to raise awareness of RSV in young children. The project was extended for another year to look at other respiratory infections and conditions in children under 5 years old. I feel humbled and privileged to work with such dedicated staff and volunteers. Without our skilled and passionate staff and volunteers, we would not be able to provide a seamless service for all our service users. I would like to acknowledge that the work and success is also due to the generous financial support, provided by agencies and grant funders. If you would like to know a little more about the services we provide, please look on our website, or ask Aline, Mindy, or Elizabeth, we are happy to talk to you, about the fantastic work we do. www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural **3** WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT ## ABOUT WIRRAL MULTICULTURAL ORGANISATION **Wirral Multicultural Organisation (WMO) is a company limited by guarantee registered in England and Wales (registered number 02807273)** . **The company is a** registered charity (charity number 1019964). ## **Brief history of the (WMO)** The concept of a multicultural centre for Wirral began in 1986 when members from Asian, Chinese and Vietnamese communities jointly applied for central government funds with the help of Wirral Borough Council. This led to the formation of the Wirral Chinese Association and the Vietnamese Association whereas the Wirral Asian Association had developed independently. The then Education Department of Wirral Council applied to central government and was successful. Wirral Multicultural Organisation (WMO) was established as a company limited by guarantee and as a registered charity in April 1993 to oversee the development of the Multicultural Centre. The three associations used to nominate three representatives each, to serve as directors to form board of the Wirral Multicultural Organisation. Since 1992, thirteen directors, three each from ethnic associations and four Wirral Councillors have been managing the organisation. More recently Wirral Multicultural Organisation has widened its board membership and incorporated African, Afro-Caribbean and European (currently vacant). Opening up for other community representatives will reflect the increasingly diverse population of Wirral. Although the demographics in Wirral have changed, the needs of people from Ethnic Minority Backgrounds have largely stayed the same. We have seen more asylum seekers and refugees, people who’ve fled conflict from countries such as Afghanistan and Ukraine and British Nationals Oversees (BNO) Hong-Kongers. @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **4** ## **VISION** **For all people from Ethnic Minority Background to be free from discrimination and racial injustice and to have equal and fair access to universal services, to feel safe in their neighbourhoods and be able to fulfil their aspirations.** ## **MISSION** *** To promote multiculturalism through understanding, inclusion and celebration of the diverse communities residing in Wirral.** *** To embrace and support the different cultures, beliefs and religions and to encourage communities to coexist harmoniously for the good of the wider community and to actively challenge and address racism and oppression that exists.** *** To offer a range of professional and culturally sensitive services to improve the overall health and wellbeing of people from Ethnic Minority Background.** *** To actively support more vulnerable members of the local people from Ethnic Minority Background by providing language support, advocacy, social support and activities, assistance to access health and social care services, including advice and education services.** **----- Start of picture text -----**
RESPECT
PARTNERSHIP
VALUES
CARING
QUALITY
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www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural
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WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **5** ## WH **AT OUR SERVICE USERS H** ~~**AVE**~~ **Amina is severely disabled, and she needed a number of specific items, to make her life easier. We worked closely with Age UK Wirral, who purchased a special mattress. It was such a pleasure to see her smile. She came to the centre after the mattress had arrived and she said that she had slept like a baby, and this was the first time for a very long time, she slept without being in pain, from springs digging into her back.** _“…….. they (WMO STAFF) accompanied me to the hospital to get my vaccine. They explained safety precautions and other issues_ with patience _and in_ detail _”._ _“The Chinese Community Health Worker and Chinese Health Link Worker are_ **helpfu** l, patient _, and_ friendly _.”_ **----- Start of picture text -----**
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_“_ I enjoyed _the celebrations and activities that were held in the_ _**c** entre with everyone.”_ _“WMO have an_ excellent reputation _in our community because they are dedicated to_ improving _the BAME community.”_ www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **6** ## WHA **T OUR SERVICE USERS HAV** ~~**E**~~ _**“And** it was with such a_ noble _and_ kind spirit _that you conducted yourself throughout the case regarding the six workers._ Well done _.”—Mick Whitley’s office_ **----- Start of picture text -----**
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_**Litt** le World nursery have made my SEND journey_ so much easier _as I wouldn't of knew what to do without them they have brought my son on so much and even_ helped _out with his school which he will attend in nursery along with getting the tests and assessments needed. Olivia Donakey_ **----- Start of picture text -----**
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_**“W** e’re_ so grateful _for your_ help _, we couldn’t get our pay back without your_ support _and_ helping _._ Sincerely grateful _”. —Chinese workers_ www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **7** ## **One Wirral CIC:** “WMO's contributions _have been_ indispensable _to our program's success, making them an essential and_ influential partner _in public health initiatives. We highly recommend Wirral Multicultural Organisation for their_ passionate dedication _and understanding of the_ diverse _Wirral community_ ”. ## **Maternity Voices:** ## WHAT OUR PARTNERS HAVE SAID _“In my experience working with Aline, I have been_ consistently impressed _by her attention to detail, her empathetic approach when engaging with_ diverse communities _, and her ability to adapt to evolving project requirements. Her_ proactive approach _and_ innovative thinking _have been_ invaluable in ensuring _that the voices of those supported by Wirral Multicultural Organisation are heard and respected”._ **Dr Abhi Mantgani MBBS, LRCP LRCS, FRCGP, Senior Executive Partner, Miriam Primary Care Group:** _“WMO was the first community to commence work with us and we have conducted multiple vaccination sessions at their site in Birkenhead delivering over 1,500 injections. The WMO_ worked very effectively _as partners with our team to deliver a_ person-centred service _with translators, key workers involved in the process. The outcome has been a_ very high uptake _of the Covid vaccination with improved outcomes. WMO has also_ supported our practice _with Covid test kits during times of short stocks”._ @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **8** ## **Linda Luscombe Assistant Practice Lead Hoylake & Meols Medical centre:** _“I have personally worked closely with Aline and the team and have seen first-hand_ the ## professionalism, compassion, care, respect _, and long hours they put into ensuring all people are_ helped and advocated _for. This is an_ invaluable service _to not only our GP Practice and patients but the wider community”._ ## _**Bev Morgan, CEO Koala North West:**_ _“The partnership with WMO has_ really enabled _us to reach vulnerable families that_ benefitted significantly _from the information and_ support _they received from their Parent Champion”._ ## WHAT OUR PARTNERS HAVE SAID ## **Stephen Chaderton, Resettlement Programme Manager, Wirral Council:** _“The_ role WMO _have played have seen hundreds of new arrivals to Wirral,_ supported _to_ access vital health care _and have_ _identified and intervened where needed to safeguard numerous people at risk to prevent crisis”._ www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **9** ## **WHAT WE HAVE ACHIEVED** ## **Little World Nursery** **198** Families supported **255** days of nursery sessions provided ## **Centre Visits** **2319** Visitors to the centre to socialise & celebrate cultural events ## **T &I Service** **651** Telephone interpretation **4960** Face 2 face appointments accepted **442** non primary care appointments **49** Languages supported ## **Health Link Service** **9877** Episodes **1325** Episodes for diabetes **1334** Episodes for patients over the age of 65 @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **10** ## **WH** ~~**AT WE HA**~~ **VE** ~~**AC**~~ H **IEVE** ~~**D**~~ **EM Substance misuse service Jan 2023 – October 2023** : **258** people have been spoken to and information provided about EMSM **9** people supported to access treatment **70** people requested support from WMO **50** alcohol audits carried out ## **EM Health and Wellbeing Service** **2191** while the target number was **319** People referred to Ethnic Minority Mainstream Services **1511** we were targeted 150 **360** Asylum seekers GP registrations **150** HC2 applied for ## **Volunteers supporting WMO** **1045** Hours of Volunteering **Volunteer roles:** Administration Reception Assistant treasurer Event volunteer ## **Community Development Service** **2304** Episodes for support with: Benefit Housing Social care Education @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **11** **H** ~~**ea**~~ l **th** ~~**L**~~ **nk** ~~**Service**~~ **Aims to improve the health and wellbeing of Minority Ethnic groups in Wirral via a Health Link Service, by providing support with making GP appointments; encouraging participation with screening, vaccinations, health information sessions.** **Health Link staff, adapted their ways of working very quickly, during lockdown and some of these practices are still true of today. They make many calls to service users, to reduce isolation and offer their support.** @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **12** ## **T** ~~**R**~~ **AN** ~~**SL**~~ **ATION** ~~**&**~~ **INT** ~~**ERPRETATIO**~~ **N** ~~**S**~~ **ERVI** ~~**CES**~~ **Translation and Interpretation service is commissioned to provide Translation & Interpretation, verbal and written if necessary for people from an ethnic minority background, who cannot communicate easily in English and require translation & interpretation support during primary health care appointments.** www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **13** ## **ETHNI** ~~**C**~~ **MINO** ~~**R**~~ **IT** ~~**Y**~~ **HEALTH &** Health and Well-Being Service provides support for Asylum Seekers in 2 hotels, as well as organising food vouchers, liaising with many professionals to ensure the needs of service users are met, including vaccinations. WMO is part of a consortium, with One Wirral CIC as the lead. Some staff have been trained to deliver Health-Checks for this project. We have concentrated on asylum seekers in the 2 hotels, as well as offering the screening on days, service users are already in the centre www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **14** **ETHNIC MINORITY SUBSTANCE** WMO is collaborating with Merseyside Police, Wirral Metropolitan College, local Youth Services and specialist drug services to co-produce a range of bespoke, culturally sensitive, translated drug education and awareness resources. @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **15** **COMMUNITY DEVELOPMENT SERVICE** **The team support service users with many different issues, ranging from applying UC and other benefits, PIP, Blue Badge, housing issues, opening a bank account and much more. Interpreters are sourced if required.** www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPOR **16** **Little World Day-nursery provides a high quality, stimulated provision. Staff are trained to provide health care, such as the WellComm assessment. The manager/SENCO liaise with Physio Therapy, as well as Cystic Fibrosis nurse, Health Visitor from the 0-19 team.** @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **17** **L** I **TTLE LUNGS PARENT CHAMPIONS** Little Lungs Parent Champion project provides information and translated materials about Respiratory Syncytial Virus (RSV) and other respiratory conditions. The follow-on project was not only aimed to provide information, it also encouraged parents to become champions. This project is due to finish August 2023. @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **18** ## REFUGEES& ASY **This year has been a busy time for our team to support Asylum Seekers in both hotels.** **We have helped with GP registration, booking appointments, applying with HC2 online, booking dentist and opticians appointments.** **To achieve the best for service users, we have worked in partnership with SERCO, Infection Control, Sexual Health Team, 0 - 19’s team, Early Years’ team, TB nurses, Community midwives, out patient department in Arrowe Park, Public Health team, Resettlement team. As well as staff from Heart4Refugees, Wirral Change, St Luke’s and Hope Churches and Together Wirral Church.** www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural **19** WIRRAL MULTICULTURAL ORGANIS ATION IMPACT REPORT ## ~~**G**~~ **R** ~~**OU**~~ **P** ~~**AC**~~ **TIVIT** I ~~**ES**~~ **Group activities Every Tuesday we have a coffee morning. Interpreters and health advocates are always present. Speakers are regularly invited to share up to date health and wellbeing information.** **We celebrate many Cultural events, to encourage community cohesion and reduce loneliness.** **During Alcohol awareness week, we invited many people old and young to taste mock-tails.** @Wirralmulticultural @Wirralmulticultural www.wmo.org.uk @WirralMulticul1 **20** ## WIRRAL MULTICULTURAL ORGANIS ATION IMPACT REPORT **Healthy cooking and eating activity, to introduce substituting salt and oil for other herbs and spices, and “one cal” spray. Participants really enjoyed the food they cooked YUMMY.** www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANIS ATION IMPACT REPORT **21** **----- Start of picture text -----**
C OMM U NITY G R OU P S AC TIVI TIES
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**WMO works in partnership with local groups such as The Wirral Chinese Cultural Association: They deliver the following activities Chinese luncheon club – Second Wednesday of the month, Chinese cultural dance group – every Monday afternoon Chinese school, Saturdays in term time** Activities provided by community groups Tai chi – 3 times per week Polish school 1x per week Punjabi school 1x per week www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **22** ## **IN** ~~**TER**~~ **N** ~~**AT**~~ **I** ~~**ONAL**~~ WOMEN’S **We honoured women from around the globe. May you continue to inspire others and “Embrace Equity”.** www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural **23** ## WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **----- Start of picture text -----**
WE CELEBRATE
DIVERSITY
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WIRRAL MULTICULTURAL ORGANIS ATION IMPACT REPORT **24** ## **WM** ~~**O’S CO**~~ **MM** ~~**U**~~ **NI** ~~**CAT**~~ **I** ~~**O**~~ **N** ~~**S**~~ www.wmo.org.uk @WirralMulticul1 @Wirralmulticultural @Wirralmulticultural WIRRAL MULTICULTURAL ORGANISATION IMPACT REPORT **25** ## **WIRRAL MULTICULTURAL ORGANISATION** 111 CONWAY STREET BIRKENHEAD WIRRAL CH41 4AF TELEPHONE: 0151 792 5116 EMAIL: info@wmo.org.uk Wirral Multicultural Organisation (WMO) is a company limited by **ESOL CLASSES** guarantee registered in England and Wales (registered number 02807273). The company is a registered charity (charity number 1019964). www.wmo.org.uk @wirralMultical1 @Wirralmulticultural @Wirralmulticultural