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2024-09-30-accounts

REGISTERED NUMBER: 02788761 (England and Wales)

AGE UK WESTMINSTER

(A company limited by guarantee)

Report and Financial Statements

Year ended: 30 September 2024

Charity no: 1018300 Company no: 2788761

AGE UK WESTMINSTER

CONTENTS OF THE ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 30 September 2024

Page
Report of the trustees
(Including legal and administrative information) 1
Report of the auditors 37
Consolidated statement of financial activities 40
Consolidated and charity balance sheets 41
Consolidated Cash flow statements 42
Notes forming part of the financial statements 43

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES for the Year Ended 30 September 2024

The trustees are pleased to present their annual directors’ report together with the consolidated financial statements of the charity and its subsidiary for the year ending 30 September 2024 which are also prepared to meet the requirements for a directors’ report and accounts for Companies Act purposes.

The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015).

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AGE UK WESTMINSTER

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CHAIR’S REPORT

As the Chair of Trustees, it is my privilege to reflect on another remarkable year for Age UK Westminster. In 2023/24, we faced many challenges, but thanks to the unwavering dedication of our staff, volunteers, and supporters, we continued to make a profound difference in the lives of older people across Westminster.

This year, we strengthened our commitment to tackling issues of isolation, loneliness, and financial hardship that impact so many older people in our community. The ongoing cost-of-living crisis demonstrates the importance of our work, as more residents turn to us for support and advice. From our Warm Hubs Lunch Club, which provided nutritious meals and companionship during the cold winter months, to our Digital Inclusion Service, which empowers older adults to stay connected in an increasingly digital world, every service has been designed with care and compassion.

The stories we’ve heard over the year—of friendships formed, confidence rebuilt, and independence regained—are a testament to the impact of our services. These successes would not be possible without our dedicated team, whose passion and expertise ensure that we continue to deliver highquality services that truly meet the needs of Westminster’s older community.

Collaboration has been central to our achievements. By strengthening partnerships with local businesses, healthcare providers, and community organisations, we have amplified our impact and expanded our reach. These partnerships are crucial as we prepare to meet the evolving needs of an aging population in the years ahead.

We remain grateful for the generosity of our donors and funders, whose support has enabled us to adapt and innovate. Their contributions have allowed us to sustain existing services, and plan for a future where no older person in Westminster feels forgotten or left behind.

Looking ahead, we are committed to expanding our services, deepening our partnerships, and ensuring that every older resident of Westminster has access to the resources they need to lead fulfilling lives. On behalf of the Board of Trustees, I want to extend my heartfelt thanks to everyone who has contributed to our success this year.

Fiona Healy-Connelly,

Chair

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MESSAGE FROM CEO

As we reflect on another transformative year at Age UK Westminster, I am humbled by the incredible impact we have made together in supporting the older residents of our community. The past year has been marked by both challenges and opportunities, and thanks to your unwavering support, we have continued to provide vital services that address the needs of Westminster’s older population.

This year, we strengthened our commitment to combatting loneliness, fostering independence, and ensuring older people are empowered to lead fulfilling lives. Our services have reached thousands of residents, providing not just services but moments of connection, care, and empowerment.

Our partnerships have been pivotal in expanding our reach and deepening our impact.

Collaborations with the NHS, local businesses, and the public sector have allowed us to tackle critical issues such as food insecurity, access to healthcare, and financial hardship.

This year also saw inspiring fundraising efforts, such as Orlagh Mannion’s participation in the London Landmarks Half Marathon, which raised significant funds to support our services.

Stories like hers remind us of the power of community and the difference we can make when we come together for a common cause.

As we look ahead, our focus remains clear:

I want to express my deepest gratitude to our staff, volunteers, donors, and partners. Your dedication and generosity make our work possible. Every meal delivered, phone call answered, and connection made is a testament to your commitment to our shared mission.

Thank you for standing with us as we continue to build a community where older people feel valued, supported, and empowered. Together, we can make Westminster a place where aging is celebrated, and everyone has the opportunity to thrive.

Mehfuz Ahmed,

CEO

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AGE UK WESTMINSTER

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ABOUT US

Age UK Westminster exists to promote the well-being of older people living in Westminster and to help make their lives a fulfilling and enjoyable experience. We focus on services that reduce financial hardship, disadvantage, and social isolation for older people in our local community.

We also work to provide opportunities for older residents to get involved in Age UK Westminster's volunteer programme and provide input in the development of future services.

Our key services are run by dedicated staff and volunteers and are reliant on the good will and support of the local community

Information & Advice

Team, we provide "drop-in surgeries" and appointments at community locations across the borough; outreach into the community, home visits for those who are housebound, and an enquiries line for information and signposting.

In-person & Telephone Befriending

This project provides weekly visits by a volunteer to older people to reduce their social isolation, particularly when they are housebound. Telephone contact is also available for those who prefer this option.

General & Older Volunteering

This project provides a wide range of volunteer opportunities suitable for all ages, needs and abilities with no upper age limit to who can apply.

Digital Inclusion

This project helps older residents make the most of the internet and their digital devices in later life and helps towards preventing loneliness and isolation.

Activities

We run a wide variety of activities that help to increase the level of social interaction & physical health of our members. These include specialist activities for those living with dementia and exercise at home sessions for housebound clients.

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AGE UK WESTMINSTER

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STATEMENT ON PUBLIC BENEFIT

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on “charities and public benefit”. Age UK Westminster exists to promote the wellbeing of older people in Westminster and help to make later life a fulfilling and enjoyable experience. All benefits flow from this aim and are achieved through the many services areas which are described below. The beneficiaries are residents of the City of Westminster aged fifty and over. Whilst small charges are made for some services, no individual is excluded by inability to pay.

OUR PURPOSES AND ACTIVITIES

Objectives

Age UK Westminster’s principal aims are:

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OUR MISSION AND OUR VALUES

OUR MISSION

Our aims are:

Age UK Westminster will promote and support individual rights and choice within our services.

Users are entitled to:

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AGE UK WESTMINSTER

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WHO WE SERVE

Age UK Westminster is dedicated to serving the diverse needs of its residents across all demographics. In this annual report, we present a comprehensive analysis of the demographics of our clients, providing valuable insights into the population we serve.

77% of our clients are aged 65 and above. This underscores the importance of our efforts in addressing the unique requirements of this demographic, including assisting clients accessing all benefits they’re entitled to and opportunities for social engagement.

Geographically, our clients are spread across various wards within the Westminster area, with notable concentrations in Church St (11%), Queens Park (9%), Marylebone High St (7%), and Harrow Road (7%). This information enables us to allocate resources effectively and adapt our outreach strategies to better serve the specific requirements of each community.

Age

Wards or Areas

Abbey Road: 6%, Bayswater: 4%, Bryanston & Dorset Sq: 1%, Church St: 9%, Churchill: 1%, Harrow Road: 7%, Hyde Park: 3%, Knightsbridge & Belgravia: 1%, Lancaster Gate: 3%, Little Venice: 7%, Maida Ward: 8%, Marylebone High St: 4%, Pimlico North: 5%, Pimlico South: 2%, Queens Park: 7%, Regents Park: 7%, St James: 3%, Tachbrook Road: 3%, Vincent Square: 5%, Warwick Road: 1%, West End: 5%, Westbourne: 6%.

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AGE UK WESTMINSTER

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OUR TRUSTEES

Our board of trustees are an elected group of individuals that has overall responsibility for the management of Age UK Westminster. The board seeks to ensure the best interest of service users in all types of management decisions.

Fiona Healy-Connelly Chair of Trustees

Ian Adams Trustee

David Durnford-Slater Trustee

David Kent-Lemon Trustee

Neil Carthy Treasurer

Michele Mestrinaro Trustee Joel Levack Trustee Rasika Meena Kaushik Trustee

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AGE UK WESTMINSTER

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OUR IMPACT

number of client contacts 19,455

volunteer hours donated 11,440

1,102,020.62 financial gains for our clients

visitors to our website 13,113

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OUR SERVICES

Information and Advice

The Information & Advice (I&A) team is dedicated to supporting older residents in Westminster by offering expert guidance and connecting them with a variety of services. Whether through Age UK Westminster or our trusted voluntary sector partners, we ensure individuals receive the assistance they need.

Our mission is to enable older people to live independently, confidently, and enjoyably by addressing their specific needs and challenges.

The team provides support in several key areas, including:

£1,102,020.62 gained for older people in Westminster

3,739 contacts made with older people, their families and carers

1,359 older people supported by the service

220 older people signposted to other services

226 Home visits

273 Internal referrals

issues identified 1,791

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Information & Advice Case Study

Rosie lives with her disabled husband in a one-bedroom Housing association property. Her husband suffers from severe COPD (he is on an oxygen machine 23 hours a day). He is also housebound due to severe mobility problems. She is his main carer. She approached Age UK Westminster because they were struggling to pay their electricity bills. They were receiving all their benefits but still struggling financially. They were using more electricity due to her husband’s health conditions. They had an outstanding electricity bill of £570 that they couldn’t afford to pay. Their energy provider was threatening to send their case to a debt collecting company.

Action taken/support provided

She met with Age UK Westminster’s adviser; the adviser called their energy provider and asked them to put the outstanding debt on hold while they explored options to help her. The energy provider agreed to this. The adviser referred her to Green doctor for energy saving tips and support. She also applied to one of our grants giving charities for a charitable grant to assist with the outstanding electricity bill. She was also referred to our in-house Cost of living support project for a Sainsbury’s voucher worth £250 to assist with food support.

Outcomes

Rosie received a home visit from Green doctor who arranged for draft proofing to be put into their accommodation to keep the place warmer, therefore less electricity is used for heating. She was awarded a charitable grant for the full amount of £570which was owed for their electricity bill, and she was also awarded a Cost-of-living support fund (Sainsbury’s voucher of £250 for food support).

Social policy impact on client

Rosie was extremely grateful for the support she received from Age UK Westminster. She said that the financial support helped to reduce her stress and anxiety, and she was now able to budget better. She worried less about money. The draft proofing provided by Green doctor reduced the amount of heating needed which in turn reduced their electricity and gas bills. She said that “I never knew that help like this was available to people in our situation, I will recommend Age UK Westminster to friends in a similar situation.

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Befriending

Age UK Westminster is dedicated to tackling social isolation among older residents in Westminster, recognising the significant impact loneliness can have on both mental and physical health. To address this issue, we offer a one-toone befriending service for older adults who are vulnerable, live alone, or experience social isolation.

This service carefully matches individuals with kind and supportive local volunteers who commit to weekly visits. During these visits, Befrienders provide meaningful social interaction, emotional support, and companionship. They also encourage an active lifestyle by joining them on short walks and helping with light tasks.

For those who prefer or require remote support, we also provide a telephone befriending service. Volunteers make weekly 30-minute phone calls to one or more older adults at risk of loneliness, offering connection and reassurance. Research shows that regular phone conversations can have a positive impact on the mood and well-being of older people.

Through these personalised befriending services, Age UK Westminster is committed to reducing loneliness and fostering a sense of community, improving the overall quality of life for Westminster’s older population.

91 Befriending matches

2,069 Befriending contacts- in- person

5,457 Befriending contacts- telephone

11,440 Befriending volunteer hours

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Befriending Case Study

A 68-year-old client was referred by a mental health charity to assist with his general wellbeing in the hope of decreasing his loneliness and isolation. Due to his limited mobility, he does not go out often. He sometimes speaks to his elderly brother on the phone or with district nurses and carers who come around, but he was keen to have some alternate social contact.

He was matched with a Telephone Befriending volunteer in February 2024 and both the client and volunteer reported that they enjoyed their weekly chats. They enjoy talking about travel, current affairs, and the volunteer’s life as a university student.

In June of 2024, the volunteer contacted us to explore the idea of a one-time face-to-face visit, as she had recently been on vacation in Vietnam and wanted to share a postcard, she thought that the client would like. The Befriending Coordinator facilitated this one-time visit and both the client, and the volunteer were excited to meet in person.

The postcard was shared, and the client was delighted with it. They spent an hour chatting about the client’s radio and his favourite radio shows, and the Client shared how grateful he was for the Befriending service, saying that their chats help him to ‘feel young again’.

The volunteer also noted how impactful the project has been to her life, as she gets to understand more about what life is like for somebody with decreased mobility in the 60+demographic.

Following the visit, they continue to call and share stories on the phone weekly. They hope to meet again in-person next year.

“My volunteer and I come from different worlds, but somehow, we get on so well. We go out shopping together and share our cultural differences. It’s an excellent match!”

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Volunteering

Our volunteers play a vital and irreplaceable role in enhancing the lives of older people in Westminster. With a diverse range of skills, extensive experience, and boundless creativity, our volunteer team achieves remarkable results, delivering invaluable support and services to our community.

We warmly welcome individuals of all ages and backgrounds who are keen to dedicate their time to supporting older people in Westminster. Our volunteer opportunities cover a wide variety of impactful roles, including:

Our volunteer roles include:

172 Age UK Westminster Volunteers

202 Corporate Volunteers

Volunteer Hours 11,440

24 volunteers aged 65+

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Volunteering Case Study

“Before coming to Age UK Westminster, I had experience within social welfare law, volunteering at the Bristol Law Centre in their Welfare Benefits team.

I decided to volunteer at Age UK Westminster in the Telephone Enquiries and Signposting role as I was excited by the opportunity to gain frontline experience in advice work, supporting what is a vital organisation for older people as well as providing information on a broad range of issues. During my time volunteering, I was exposed to a great variety of situations with each call being different and challenging in its own way. As someone with existing experience, I found the role was particularly useful in gaining a new set of skills in quickly being able to understand the nature of the client’s situation and provide appropriate and effective advice. You’re often dealing with new areas of information with clients that can be vulnerable and emotionally challenging, so the work never feels repetitive or uninteresting.

I am particularly grateful to the support and training that I received from the Information and Advice team. I felt incredibly welcomed and included in the team and felt that my work was valued and important to the wider organisation. A particular highlight was the opportunity to sitin on a team meeting with the Head of Services which gave me a better appreciation of the wider complexities of advice work. I was also grateful to be invited to attend Age UK Westminster’s Away Day at Kensington Place where I was able to meet the wider team.

I would highly recommend the role to anyone considering applying. As someone entering their final year of their degree, volunteering at this stage gave me a better sense of what I would like to pursue post-university and the sort of environment I would enjoy working in. Thank you, Age UK Westminster!”

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Christmas Project

Amid the cheer and festivities, the holiday season can amplify feelings of loneliness for older people. At Age UK Westminster, we strive to bridge this gap with our annual Christmas Project.

For over 20 years, this initiative has embodied the true spirit of the season, ensuring that no older person in Westminster spends Christmas Day without a friendly visitor, a thoughtful gift, and a festive meal.

On Christmas Day 2023, Age UK Westminster and St. Paul’s Boys School united to deliver 300 festive lunches to Westminster’s most vulnerable older residents.

Each delivery was far more than a meal. Volunteers, brimming with holiday spirit, knocked on doors with meals, gifts, and warm smiles. For many, this visit brought immense comfort.

Age UK Westminster also made December 2023 truly special for older residents by hosting 18 festive events. These included:

These activities brought together 378 older people, fostering connection, joy, and new friendships throughout the festive season.

This ambitious project was only possible thanks to the generosity of donors, supporters, and volunteers. Funding came from trusted partners such as Edward Harvist Trust, Paddington Charities, Kindness Studio, and corporate supporters including GIC Singapore, Wallacea Living, and Urban Leisure. Contributions from BAIN & Co, Johnson Matthey, and Wates further bolstered the initiative.

11 £14,500 festive activities raised 9 250+

corporates supported the projects

volunteers

650Clients benefitted from the project

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AGE UK WESTMINSTER

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Activities

Age UK Westminster offers a diverse array of activities and services to support older people in the local community.

As a charity with over 70 years of experience, we are deeply committed to helping older adults live independently, stay active, and remain engaged with their local surroundings.

During the 2022/2023 period, this included:

Exercise Classes: We provided a variety of exercise classes designed to help older people maintain their strength, balance, and flexibility, enabling them to stay active and healthy.

Social Clubs: Our social activities and events offered older adults the opportunity to make new friends and enjoy a range of enriching pursuits, such as arts and crafts, games, and outings to local attractions.

Coffee Mornings with Informative Talks: These allowed our clients to learn something new in the company of like-minded older adults, fostering a sense of community and intellectual stimulation. Through this diverse array of activities and services, Age UK Westminster is dedicated to supporting the overall wellbeing of older people in our local community.

“Thank you for all the marvellous events and meetings you and your colleagues arrange for golden oldies in Westminster. I get to as many as I can, and they are always so welcoming.”

536 Clients participated in Activities

325

Activities Held

Attendances 4,896

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Digital Inclusion

Age UK Westminster helps residents aged 50+ gain confidence and knowledge in using digital devices like smartphones, tablets, iPads, and laptops.

The service offers both group sessions and one-on-one support, catering to individual learning preferences and needs.

Whether it's connecting online to access local services, shopping online, learning to use Zoom for virtual activities, setting up email and WhatsApp accounts, or staying in touch with loved ones through video calls, Age UK Westminster’s Digital Inclusion Service is here to help.

Becoming digitally connected can reduce feelings of isolation, loneliness and can improve physical and emotional wellbeing.

Topics covered included: Computer basics, Email & Skype, Using the internet, Internet security, Music & audio, Smartphones & tablets, Social networking and government services, shopping & banking Online.

“I had the good fortune to meet with your volunteers at a library digital support drop-in and they sorted me out with WhatsApp on my new phone.”

162 Clients

1045 Client contacts

50 1:1 sessions

59 group sessions

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Digital Inclusion Case Study

A 55-year-old, Arabic speaking female suffered a stroke which caused memory loss, slight mobility issue and suffering from depression joined the project in May 2024. She wanted to learn how to use devices including her mobile phone. We provided her with a loan tablet and introduced her to some helpful sites.

Although client have stated no hobbies or interests, she was happy to learn further, and we supplied her with a refurbished laptop for her personal use.

Client wished to improve her English, so we did a bit of research regarding Online learning sites we also looked up swimming classes for improving her mobility. We continued her training, but client was suffering from fatigue and could not fully concentrate on during her training sessions and so were cut short or cancelled on various days. In July her doctor changed her medication and a month later her energy level significantly improved.

She wishes to move, and we registered her with Westminster Housing solution online and we found out that she was already registered so we received the telephone number for her advisor and continued to train her on how to bid online for suitable accommodation.

She also requested that she was ready to learn “better” English, so we proudly registered her with Westminster Adult Education Services for ESOL course. Client had problems with her utility bills, and we registered her online to provide her own meter readings for gas and electricity.

She still prefers to do her grocery shopping by venturing to her local supermarket, so we had a walk down to her local coffee shop for a training session. We went through the NHS App. She lasted the whole hour but wanted to leave once more patrons entered the coffee shop.

We will shortly be completing her training and will introduce her to Activities and Events.

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Dementia Support

Age UK Westminster provides a range of activities designed to support memory and cognitive function for people living with dementia.

Through the Maintenance Cognitive Stimulation Therapy (MCST) programme, participants engage in meaningful and stimulating activities proven to help maintain memory and mental abilities. These sessions offer a fun, supportive environment where individuals can connect with others and form new relationships.

MCST activities include:

Additionally, the Heart of Westminster Memory Café, run in partnership with The Salvation Army’s Regent Hall, offers are relaxed and welcoming space for individuals with dementia, their families, friends, and carers.

At the Memory Café, attendees can enjoy a mix of informative talks, advice and support, entertainment, and engaging activities, fostering a sense of community and connection.

“I enjoyed my time with the others in the MCST sessions, we were like a family. I can only join Memory Cafe now. I like it here as well.”

45 Specialist MCST sessions

11 Hearts of Westminster Memory cafes

381 attendances at group sessions

82 Clients accessing the projects

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Dementia Support Case Studies

Case study 1

After a diagnosis of vascular dementia 10 years ago Lexi (76) began to find herself not being invited out with friends and began to find herself increasingly isolated. Lexi worried it was because she could not keep up or contribute to conversations as she used to which only exacerbated her feeling of isolation and depression. Our Maintenance Cognitive Stimulation Therapy (MSCT) programme has given Lexi a place where she can be herself and be with people who share the same issues as her. It has helped her connect to a network of support and make friends. There is no judgement in the group -as she said-, the participants can be themselves, there is lots of laughter and lots of understanding.

Case study 2

May (79), who is originally from Asia, was diagnosed with dementia 6 years ago. May has been living in a care home where there is not enough activity for people living with dementia. May often looks sad when she arrives to the MCST sessions. She then speaks her native tongue with tears in her eyes. She misses her Asian family and always wants to go back home to see them. During the MCST sessions she is supported by one of our volunteers who can speak with May in her native language. May’s interaction with the volunteer lifts her mood and helps her participating in the sessions. We can often see May laughing during the sessions and she also speaks English with other group members. By the end of the sessions May is usually happy and has a smile on her face as she waves goodbye.

Case study3

Zara (82) was diagnosed with Alzheimer’s disease 8 years ago. She attended the MCST sessions for more than a year. Zara was a core member of the MCST group which also served as social activity for her. Zara does not have family and relied on the help of friends and social workers. She was always taken to the venue because she could have been easily lost. As Zara’s dementia has progressed, she found it difficult to participate in group discussions and conversations. Moreover, her orientation skills have suffered significantly. Her helpers were not always available to collect her after the group sessions therefore our leaders walked her home on those occasions.

It is very sad when a participant’s cognitive decline is so advanced that it hinders them from group discussions or group activities. In this case, as it happened to Zara as well, the group is no longer suitable for them, and they have to exit the group. Our leaders, however, supported Zara to find alternative solutions for her.

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Warm Hubs Lunch Club

Age UK Westminster’s Warm Hubs Lunch Club provided a welcoming and supportive space for older residents in the Lancaster Gate ward during the challenging winter months of 2023-2024. This initiative offered not only a nutritious meal but also, an opportunity for social connection and access to vital support services.

Designed for individuals aged 50+ at risk of isolation or loneliness—whether living alone or without nearby family and friends—the lunch club served as a lifeline for those affected by the cost-of-living crisis. Attendees were greeted with warmth and care, enjoying hot meals while receiving information and referrals to additional Age UK Westminster services, such as befriending, dementia support, and benefits advice.

The lunch club also celebrated special occasions and holidays, fostering a sense of community and togetherness. For many, it served as an entry point to the broader range of services offered by Age UK Westminster, raising awareness about ways to enhance independence and overall wellbeing.

This essential service highlighted Age UK Westminster’s community-focused approach, addressing immediate needs like food insecurity while proactively combating the long-term impacts of loneliness. By bringing people together and providing practical support, the Warm Hubs Lunch Club embodied the charity’s mission of helping older residents lead fulfilling and connected lives.

32 Clients who participated in Lunch club

23 Sessions

306 attendances

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Ukrainian Response Team Support – New Launched June 2024

Age UK Westminster partnered with the Ukrainian Response Team to introduce a specialised support initiative aimed at older Ukrainian residents in Westminster.

This person-centred project offers tailored assistance through a dedicated link worker available one day per week, supported by a small team of Ukrainian-speaking volunteers.

The goal is to enhance access to Age UK Westminster's services and community activities while fostering trust and engagement within the community.

Projects Activities;

32 Clients who participated in Lunch Club

23 sessions

306 attendances

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Exercise at Home

At Age UK Westminster, we understand the importance of staying fit and active, especially for those who may find it more challenging. Our Exercise at Home sessions are designed to improve mobility, build strength, and help reduce stress levels.

This service provides tailored, home-based exercise sessions for individuals who may be housebound, living with chronic conditions, experiencing mobility or balance issues, or struggling with daily activities.

“It’s not just about staying physically active; it’s about building a routine and maintaining discipline. I never expected that committing to these sessions would bring me such a sense of purpose and achievement.”

364 Number of clients contacts

42 Clients accessing the service

168 Exercises session delivered

62 Supported walking sessions

“Each session brings me one step closer to independence. I feel stronger and more confident in managing my own health, and I’m so thankful for the support I’ve received from my volunteer.”

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Exercise at Home case study

Introduction

Maria, a participant in the Age UK Westminster Exercise at Home project, has been engaged in regular sessions with a volunteer over the past few months. This program, tailored to support older adults, has positively influenced her daily life, particularly in maintaining mobility and fostering a sense of routine.

Background

Maria experiences chronic knee pain, which causes significant swelling and limits her mobility. Additionally, she has long-standing back pain that further complicates her ability to stay active. Before joining the project, she found it difficult to incorporate movement into her daily life due to these physical limitations.

Engagement with the Program

Maria joined the Exercise at Home program after learning about it through Age UK Westminster. She viewed the project as "a very good idea" and "very necessary" given her situation. Prior to participating, she often took the "lazy option," avoiding physical activity, which she recognised wasn’t beneficial for her health.

The project provided Maria with structured sessions tailored to her capabilities, encouraging her to engage in movement regularly. Despite her knee and back conditions, she found the exercises manageable and a step in the right direction toward maintaining physical activity.

Impact on Daily Life and Wellbeing

Since participating in the program, Maria has seen a positive shift in her daily routine. While her knee condition hasn’t significantly improved due to the nature of her injury, she notes that the sessions "gets me moving, which is a good thing." The regularity of the sessions has instilled discipline in her, helping her avoid sedentary habits and embrace a more active lifestyle.

Before joining, Maria often struggled to motivate herself to move, but the structured sessions have created a new routine. She recalls one day when she felt particularly fatigued and tempted to skip her exercise session. However, she remembered the commitment she made to herself and her volunteer. “It’s like a promise I’ve made,” she said. “Once I start, I feel better afterwards, and I can’t let myself down.”

This newfound discipline has helped Maria cultivate a sense of accomplishment beyond just physical activity. The sessions have provided her with a routine, enabling her to "Move around a bit more," and contributing to her overall sense of wellbeing. Maria feels more confident in her ability to stay active, despite her physical challenges.

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Wellbeing & Connections

Age UK Westminster's Wellbeing & Connections Service provides vital assistance to older Westminster residents as they return home after a hospital stay or major health event. This free service from our Wellbeing & Connections team supports those aged 60 and over in making the adjustment back to independent living.

Once referred, our team arranges an initial home visit with the client to conduct an assessment identifying their immediate needs. We can provide short-term help with essential tasks like light shopping, picking up prescriptions, contacting GPs, and serving as a friendly point of contact during those first crucial weeks at home.

Following these initial visits, clients are connected to ongoing Age UK Westminster services such as Befriending, Exercise at Home, and Digital Inclusion, as well as to other relevant charities, council services, and community organisations. This holistic approach ensures a smooth transition and promotes long-term independence.

Referrals can be made directly by older adults or through family, friends, health workers, or medical professionals.

The service reflects Age UK Westminster’s dedication to empowering older residents to age well. By easing the transition home, we help build a foundation for sustained independence and improved wellbeing.

55 Clients assessing

646 contacts

“Thank you for helping my sister to get in touch with her GP following the complications of her operation. Even though I’m in New Zealand, it’s been great being able to contact you about our concerns for her and know that you would be in touch with her directly.”

Page 26

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

Awareness Raising Campaigns

Smart Meters Awareness Raising

Age UK Westminster successfully conducted a Smart Meters Awareness campaign aimed at older residents to improve understanding and adoption of smart meters for energy efficiency. Key activities included:

1,210 people reached 650 people given advice

Earlier detection Cancer Screening Awareness

In collaboration with the NHS, Age UK Westminster led an awareness initiative focusing on the importance of early cancer detection through screening. Key elements included:

1,090

2,500

People reached via face-to-face Interactions

People reached online and via printed communications

Page 27

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

Future Plans

As Age UK Westminster looks ahead, we remain dedicated to building on our successes and continuing to provide vital support to older people in our community. Our focus for the coming year is centred on two key priorities: strengthening partnerships and increasing impact.

Strengthening Partnerships

We aim to deepen our collaborations with local organisations and stakeholders to expand our reach and resources:

Enhancing Our Impact

We are committed to ensuring our services continue to make a meaningful difference in the lives of older residents:

We are excited about the future and remain steadfast in our mission to enrich the lives of older people in Westminster. By working together with our partners and stakeholders, we can continue to make a lasting and positive difference in the community we serve.

Create a Community Hub

To further enhance our service delivery and ensure a warm, welcoming space for older people in Westminster, we plan to create a community hub that will serve as a central point for access to information, advice, support, activities, and resources. This hub will be designed to foster social connections, provide vital services, enable older people and their family members to feel engaged, supported, and feel part of a larger community. It will also offer a place where individuals can easily access reliable information and guidance on a variety of issues affecting older people residing in Westminster, from health and financial matters to local services. We believe this hub will play a crucial role in reducing isolation, promoting health and well-being, and empowering older people to live independently.

Page 28

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

Funding

Age UK Westminster is funded through a variety of sources, including grants, donations, and income generated from our own fundraising activities.

Grants

One of the biggest sources of funding for Age UK Westminster comes from grants. We receive funding from both local and national grant givers, which helps to support our core programs and services. This grant funding is often provided on a yearly basis and is subject to certain conditions and requirements.

Donations

We also rely heavily on donations from individuals and organisations. These donations come from a variety of sources, including members of the public who want to support the charity's work, local businesses, and philanthropic organisations. Donations are typically used to support specific projects or initiatives, such as funding our dementia support program or digital inclusion services.

Fundraising Activities

In addition to grants and donations, we also generate income through our own fundraising activities. This can include events, online campaigns, and other initiatives. The funds raised through these activities are used to support the charity's ongoing work and to help expand our programs and services. We are deeply grateful for the support of all our funders, whose generosity enables us to continue providing vital services and support to older adults in our community.

We are deeply grateful for the support of all our funders, whose generosity enables us to continue providing vital services and support to older adults in our community.

Page 29

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

Volunteer Awards Ceremony 2024

Page 30

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

Activities Highlights

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AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

FINANCIAL REVIEW

The financial statements cover the consolidated activities of Age UK Westminster for the year ended 30 September 2024. The year has seen a surplus in financial performance with a positive net movement of funds of £79,080 (2023: £13,512- deficit). Our Total Funds balance is now £570,584 (2023: £491,504).

The charity staff have continued to focus on making grant applications to funding bodies that appreciate our wide volunteer base and expertise in identifying the needs of older people in our area. Income from Charitable Activities rose to £921,096 (2023: £793,293) and income from donations, legacies and fundraising were £53,026 (2023: £124,363).

Overall expenses at the group rose to £842,016 (2023: 806,805) as the charity personnel base expanded in line with the increased funding received over the last several years and to crucially support the vulnerable members of our community. The increase in charitable activity expenditure rose to £703,660 (2023: £676,402) is a result of us deploying our restricted funds on the projects for which they were granted. The cost of raising funds was higher than the previous year at £138,356 (2023: £130,403).

Our support costs increased to £76,654 (2023: £74,454) due mainly to our requiring the rental of a second office at our Beethoven Centre site and our need to increase our communication output to ensure that our community was made aware of all the different ways we could support them. Support costs comprise 11% (2023: 14%) of the Charity’s expenditure (defined as Total expenditure less trading subsidiary expenses). While we aim to cover our support costs by donations, legacies and fundraising in some years that is not the case and our support costs are then met from our unrestricted funds balance. We are increasingly trying to obtain total cost recovery from our funding partners where the nature of the project makes that possible.

Bid writing to charitable trusts and other grant giving bodies continued in a more competitive environment. We are grateful to all our donors and funders for their support Bid writing to charitable trusts and other grant giving bodies continued in a more competitive environment. We are grateful to all our donors and funders for their support.

RESERVES POLICY

The Board aims to hold 3-6 months’ expenditure as free reserves in these uncertain times. At 30[th] September 2024, the group held £570,584 in total funds (2023: £491,504), of which £146,780 (2023: £122,925) are restricted. Subtracting these, designated funds and fixed assets leaves £313,106 (2023: £234,079) free reserves which equates to 4.7 months (2023: 3.4 months) of group expenditure.

In setting the reserves policy the board of trustees considers the level and stability of the charity’s income; the cost of ceasing operations if funding is withdrawn; the charitable objectives of the charity; and the future expenditure plans of the charity.

Page 32

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

FIXED ASSETS

Movements in fixed assets are disclosed in notes 10 and 11.

TRADING SUBSIDIARY

The subsidiary trading company, Age UK Enterprises (Westminster) Limited, operates charity shops in the northern part of the borough. Our older shop is located on busy Harrow Road but consequently requires paying a high annual rent. Trading at this shop has been satisfactory.

The subsidiary owes the charity £8,997 (2023: £8,142) which consists of a five-year loan with monthly payments of principal and interest and monies owed on the inter-company account. The balance on the loan is £nil (2022: nil). The subsidiary is making all payments on time and we do not expect the loan to be redeemed early. The loan is secured by substantially all the assets of the subsidiary company and the debenture has been registered with Companies House.

The trading subsidiary donates any taxable profits to the charity as disclosed in note 21.

RISK MANAGEMENT

The major risks to which the charity is subject have been identified by the board as including (mitigating actions in italics) :-

Page 33

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

PLANS FOR THE FUTURE

Age UK Westminster is strategically focussed on the following priority items:

We intend to fulfil these aims through a number of parallel initiatives:

We look forward to a period of selective and sustainable growth in our efforts to address the increasing needs of older people in the City of Westminster.

REFERENCE AND ADMINISTRATION DETAILS

I Adams (resigned March 2024) A Black (Vice Chair) N Carthy D Durnford-Slater F Healy Connelly (Chair) M Mestrinaro D Kent-Lemon J Levack R Meena Kaushik

f) AUDITORS: Goldwins Chartered Accountants and Statutory Auditors 75 Maygrove Road London, NW6 2EG g) BANKERS: Lloyds Bank

195-197 Edgware Road, London, W2 1ET

Page 34

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

Age UK Westminster is a charity and company limited by guarantee, established in 1947 and governed by a Memorandum and Articles of Association. Its mission is “to promote the well-being of older people in the City of Westminster to help make later life a fulfilling and enjoyable experience”.

The Board of Trustees of Age UK Westminster governs its affairs. Trustees are also directors of the Company. The Articles of Association provide for The Board of Trustees to be composed of six elected members and up to four coopted members. The Board takes overall responsibility for ensuring that the financial, legal and contractual duties of the charity are met and that there are satisfactory systems of financial and other controls. It decides on policy and strategy and ensures the organisation fulfils its objectives. The Board meets monthly, except for August and December and Board Meetings are attended by the Chief Executive and such other staff as are required from time to time.

Day-to-day management of the charity rests with the Chief Executive, Mehfuz Ahmed, who reports to the Board of Trustees. Accounting and financial management is performed for the charity on a voluntary basis by the Treasurer. The Board receives monthly reports on the operational performance of the charity’s projects from the Chief Officer and it also receives management accounts detailing the current financial situation and near-term cash flow projections from the Finance Manager.

The Board reviews its composition regularly to ensure that it contains a diverse and relevant range of talents and experience and that there are no skills gaps among its members. New trustees are inducted via a briefing on the charity structure and its aims and a meeting with the Chair, the Chief Officer and another trustee.

Age UK Westminster is a member of The Age England Association and of Age UK London. Due to the small size of the charity, we have, from time to time, been grateful to Age UK London for assistance in managing various aspects of the charity where specialised knowledge and experience was required but was not contained in the Board of Trustees or among the staff. Among other initiatives Age UK London have assisted us with a review of the charity shop, advice and instruction on bid writing, HR matters and general strategic direction.

Page 35

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2024

TRUSTEES’ RESPONSIBILITIES IN RELATION TO THE FINANCIAL STATEMENTS

The charity trustees (who are also the directors of the Age UK Westminster for the purposes of company law) are responsible for preparing a trustees’ annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the of the charitable company and the group and of the incoming resources and application of resources, including the income and expenditure, of the charitable group for that period. In preparing the financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and the group and hence taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

By order of the board of trustees

Fiona Healy-Connelly,

Chair

18 June 2025

Page 36

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

Opinion

We have audited the financial statements of Age UK Westminster for the year ended 30 September 2024 which comprise the consolidated Statement of Financial Activities, the group and parent Charity’s Balance Sheets, group’s statement of cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Page 37

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charityʼs ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included the following:

Page 38

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

A Ah ony Epten Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

18 June 2025

Page 39

CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES

(including summary income and expenditure account) for the Year Ended 30 September 2024

Notes
Income:
Donations and legacies
2
Charitable activities:
3
Advice for Life
Embrace our community
Income from other trading
activities
Investment Income
4
Total income
Expenditure:
Costs of raising funds
5
Charitable activities:
6
Advice for Life
Embrace our community
Total expenditure
7
Net income / (expenditure) for the year
Transfers between funds
16
Net movement in funds
Reconciliation of funds:
Funds brought forward on 1 October 2023
Total funds carried forward at
30 September 2024		 Unrestricted
Designated
Restricted
Total
Total
Funds
Funds
Funds
2024
2023
£
£
£
£
£
53,026
-
-
53,026
124,363
-
-
296,968
296,968
194,267
5,000
-
420,718
425,718
340,903
119,643
-
-
119,643
131,023
25,741
-
-
25,741
2,737
203,410
-
717,686
921,096
793,293
138,356
-
-
138,356
130,403
33,486
-
273,113
306,599
256,299
43,168
-
353,893
397,061
420,103
215,010
-
627,006
842,016
806,805
(11,600)
-
90,680
79,080
(13,512)
66,825
-
(66,825)
-
-
55,225
-
23,855
79,080
(13,512)
268,579
100,000
122,925
491,504
505,016
323,804
100,000
146,780
570,584
491,504

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 16 to the financial statements.

The attached notes form an integral part of these financial statements.

Page 40

AGE UK WESTMINSTER (REGISTERED NUMBER 2788761)

Balance Sheet

As at 30 September 2024

Group Group Charity Charity
Notes 2024 2023 2024 2023
£ £ £ £
FIXED ASSETS
Tangible Assets 10, 11 10,698 7,256 369 1,935
Investments 12 385,666 27,245 400,666 42,245
_ _ _ _
Total Fixed Assets 396,364 34,501 401,035 44,180
CURRENT ASSETS
Debtors 13 7,496 3,894 16,493 12,036
Cash at bank and in hand 313,779 591,307 292,676 546,146
_ _ _ _
Sum of Current Assets 321,275 595,201 309,169 558,182
CURRENT LIABILITIES
Creditors: amounts falling due within one year 14 (147,055) (138,198) (144,482) (136,555) (144,482) (136,555)
_ _ _ _
Net Current Assets 174,220 457,003 164,687 421,627
_ _ _ _
Total net assets 570,584 491,504 565,722 465,807
_ _ _ _
_ _ _ _
FUNDS
Restricted Funds 16 146,780 122,925 146,780 122,925
Unrestricted Funds:
General Funds 323,804 268,579 318,942 242,882
Designated Funds 100,000 100,000 100,000 100,000
_ _ _ _
Total unrestricted funds 423,804 368,579 418,942 342,882
_ _ _ _
Total Funds 570,584 491,504 565,722 465,807
_ _ _ _

The trustees have prepared group accounts in accordance with section 398 of the Companies Act 2006 and section 138 of the Charities Act 2011. These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company.

The attached notes form an integral part of these financial statements.

18th June The financial statements were approved and authorised for issue by the trustees on ………………2024 and signed 5 on their behalf by:

…………………….. …………………….. fa Les Clg Fiona Healy-Connelly, Chair Neil Carthy, Treasurer

Page 41

AGE UK WESTMINSTER (REGISTERED NUMBER 2788761)

Cash Flow Statement

As at 30 September 2024

OPERATING ACTIVITIES
Net Income
Adjustments:
Debtors
Creditors
Depreciation
Total Adjustments:
Net cash provided by operating activities
INVESTING ACTIVITIES
Investment in Fixed Assets
Investment in subsidiary company
Investment in new project
Net cash provided by investing activities
FINANCING ACTIVITIES
Loan from Parent Charity
Net cash provided by financing activities
Net cash increase/(decrease) for period
Cash at beginning of period
Cash at end of period		 2024
2023
2024
2023
Group
Group
Charity
Charity
£
£
£
£
78,834
(13,512)
99,915
(11,186)
(3,602)
21,760
(4,457)
20,691
9,203
46,897
7,927
47,600
5,260
3,955
1,566
1,566
10,861
72,612
5,036
69,857
89,695
59,100
104,951
58,671
(8,702)
-
-
14
(358,521)
(27,245)
(358,421)
(27,245)
(367,223)
(27,245)
(358,421)
(27,231)
-
-
-
-
-
-
-
-
(277,528)
31,855
(253,470)
31,440
591,307
559,452
546,146
514,706
313,779
591,307
292,676
546,146

Page 42

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS for the Year Ended 30 September 2024

1 Accounting policies

(a) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - (Charities SORP FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

(b) Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

(c) Basis of Consolidation

These financial statements consolidate the results of the charity and its wholly owned subsidiary on a line-byline basis. Transactions and balances between the charity and its subsidiaries have been eliminated from from the consolidated financial statements. Balances between the companies are disclosed in the notes of the charity's balance sheet. A separate statement of financial activities, or income and expenditure account, for the charity itself is not presented because the charity has taken advantage of the exemptions afforded by section 408 of the Companies Act 2006

(d) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received, and the amount can be measured reliably and is not deferred. Income received in advance for the provision of specified service is deferred until the criteria for income recognition are met.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised, and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be reliably measured, and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

(e) Donations of gifts, services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

(f) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Page 43

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

(g) Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of charity. Designated funds are unrestricted funds of the charity which the trustees have decided at their discretion to set aside to use for a specific purpose. Restricted funds are donations which the donor has specified are to be solely used for particular areas of the charity’s work or for specific projects being undertaken by the charity.

(h) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required, and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back-office costs, finance, personnel, payroll and governance costs which support the charity and its and activities. These costs have been allocated between cost of raising funds and expenditure on charitable activities. The bases on which support costs have been allocated are set out in note 6.

(j) Tangible fixed assets and depreciation

Items of equipment are capitalised where the purchase price exceeds £1,000. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation schedules in use are as follows:

Leasehold improvements over the life of the lease Equipment & fittings over 1 – 3 years

(k) Finance and operating leases

Rental charges are charged on a straight-line basis over the term of the lease.

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

(m) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

(n) Pensions

On 1 February 2016 we automatically enrolled all eligible employees into a Legal & General defined contribution pension scheme. Employees who are not eligible may enrol at their discretion.

Page 44

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

2 Income from donations and legacies

3
Donations
Legacies		 Unrestricted
Funds
Restricted
Funds
Total
2024
Total
2023
£
£
£
£
23,894
-
23,894
28,363
29,132
-
29,132
96,000
53,026
-
53,026
124,363

3 Income from Charitable Activities

Advice for Life:
Age UK
Citizens Advice Westminster
City Bridge Trust
City of Westminster:
Gamble Aware
GLA Voter ID Awareness
London Income- Age Uk
Greater London Authority
NEA
National Lottery
Thrive Tribe
Total For Advice for Life:
Embrace Our Community:
Age UK
Bain & Company
City of Westminster
CNWL NHS Foundation Trust
Dance West
Elise Pilkington Charitable Trust
Francis Winham Foundation
French Huguenot Church of London
Garfield Weston
GIC
Good Things Foundation
Goodera
Howard de Walden Estate		 Page 45
Unrestricted
Restricted
2024
2023
-
31,224
31,224
18,120
-
77,575
77,575
55,769
-
23,540
23,540
58,676
-
51,667
51,667
8333
-
17,051
17,051
29,453
-
10,000
10,000
20,000
-
-
-
3,616
-
3,000
3,000
-
-
7,314
7,314
-
-
74,897
74,897
-
-
700
700
300
-
296,968
296,968
194,267
-
3,745
3,745
32,791
-
-
-
790
-
83,797
83,797
23,892
-
118,426
118,426
76,586
-
-
-
1,320
-
-
-
8,500
-
10,000
10,000
-
-
6,000
6,000
-
-
-
-
23,333
-
-
-
2,864
-
4,200
4,200
138
-
397
397
428
-
17,500
17,500
13,750

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

Hyde Park Place Estate
IlliquidX Christmas Donation
Investment Income
London Community Foundation
London Marathon Foundation
Masonic Charitable Foundation
McLay Dementia Trust
Mercers' Company
National Lottery
NHS NW London
NHS NW London
Open Age CAC
Paddington Welfare Charities
Portman Foundation,
Redevco Foundation
RMG London
Robert McAlpine Foundation
Robert Seifert
QPCC
Strand Parish Trust
The Big Give
The Nagle Family Foundation
The Percy Bilton Charity
Swire Charitable Trusts
WAES
Wates Group Ltd
Westminster Alms-houses
Westminster Amalgamated Charities
WCGL (TFL)
Other Donations
Total for Embrace Our Community:
Total for Charitable Activities		 -
6,000
6,000
-
-
-
-
1,000
25,741
-
25,741
-
-
10,000
-
29,000
29,000
-
5,000
-
5,000
5,000
-
10,000
10,000
-
-
31,250
31,250
31,167
-
-
-
9,964
-
3,000
3,000
-
-
-
-
2,000
-
-
-
18,720
-
7,000
7,000
1,000
-
-
-
5,000
-
146
146
12,850
-
1,000
1,000
-
-
-
-
10,000
-
518
518
-
-
-
-
3,000
-
6,000
6,000
5,000
-
7,293
7,293
-
-
-
-
10,000
-
4,974
4,974
-
-
-
-
10,000
-
31,590
31,590
10,758
-
181
181
216
-
7,000
7,000
5,000
-
12,968
12,968
1,168
-
2,500
2,500
2,500
-
16,233
16,233
2,168
-
420,718
451,459
340,903
30,741
717,686
748,427
535,170

Page 46

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

4 Investment Income

The group’s investment income of £25,741 (2023: £2,737) arises from money held in interest bearing deposit accounts.

5 Cost of raising funds

Trading company expenditure (note 21)
Fundraising costs		 2024
£
114,337
24,019
_
138,356
 2023
£
107,011
23,392
_
130,403

6 Analysis of expenditure on charitable activities

Basis of
Expense Classification
Allocation
Staff costs
Direct
Grants to individuals
Direct
Activities and events
Direct
Volunteer Costs
Direct
Premises
Floorspace
Communication and computers
Staff time
General office and staff costs
Usage
Other support costs
Usage
Audit
Direct
Fundraising
Direct
Support Costs
Governance Costs
Total Expenditure (2024)
Total Expenditure (2023)		 Advice For
Embrace
the
Support
Gov
Total
Total
Living
Community
Costs
Costs
2024
2023
£
£
£
£
£
£
242,592
329,837
-
-
572,429
571,063
-
632
-
-
632
1,707
29,162
19,022
-
-
48,184
20,237
1,359
4,402
-
-
5,761
5,927
-
-
22,856
-
22,856
23,996
-
-
21,606
-
21,606
30,136
-
-
27,020
-
27,020
14,302
-
-
3,672
-
3,672
6,034
-
-
-
1,500
1,500
3,000
-
-
-
-
-
-
273,113
353,893
75,154
1,500
703,660 676,402
32,736
42,418 (75,154)
-
-
-
750
750
-
(1,500)
-
-
306,599
397,061
-
-
703,660
-
256,298
420,104
-
-
-
676,402

Page 47

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

7 Total expenditure

Cost of generating funds:
Fundraising and publicity
Trading company expenditure
Charitable expenditure
Governance costs
Total resources expended		 Other
Staff
Allocated
Costs Depreciation
Costs
£
£
£
24,019
-
-
57,122
3,694
53,521
540,369
1,566
160,225
-
-
1,500
_
_
_____
621,510
5,260
215,246


 Total
2024
£
24,019
114,337
702,160
1,500
_
842,016
 Total
2023
£
23,392
107,012
673,294
3,107
_
806,805

Of the total expenditure £215,010 (2023: £207,965) was unrestricted and £627,006 (2023: £598,840) was restricted.

8 Net income for the year:

This is stated after charging:
Auditors' remuneration
Audit Fee
Depreciation on owned assets		 2024
£
4,200
5,260
_____		 2023
£
4,200
3,955
_____

The charity trustees were not paid or received any other benefits from employment with the Trust or its subsidiary in the year (2024: £nil). No trustees were reimbursed expenses during the year (2024: £nil). No charity trustee received payment for professional or other services supplied to the charity (2024: £nil).

9 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

9
Analysis of staff costs, trustee remuneration and expenses, and
the cost of key management personnel
2024 2023
£ £
Wages and Salaries 534,238 535,943
Social security costs: employer’s national insurance 37,127 37,341
Employer’s contribution to defined contribution pension schemes 39,805 38,345
Other staff costs 10,340 7,800
_ _
621,510 619,429
_ _

There were no employees whose emoluments as defined for taxation purposes amounted to over £60,000 in the year.

Page 48

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

The key management personnel of the charity are the trustees, the Chief Officer, Head of Services, the Business Development & Fundraising Manager, The community Service Manager and the Information and Advice Manager. The charity trustees were not paid or received any other benefits from employment with the Trust or its subsidiary in the year (2023: £nil). No trustees were reimbursed expenses during the year (2023: £NIL). No charity trustee received payment for professional or other services supplied to the charity (2023: £nil). The total employee benefits including pension contributions of the 5 key management personnel in 2024 were £216,668 (2023: £221,702).

Pension costs are allocated to activities in proportion to the related staffing costs incurred.

Cognisant of its responsibilities for charitable and public money Age UK Westminster pays only statutory redundancy pay but occasionally enhances settlements with pay in lieu of notice.

The average number of employees, calculated on a full-time equivalent basis, analysed by function was:

2024 2023
Number Number
Charitable activities 17.00 16.90
Cost of raising funds (charity shop) 1.80 1.80
Management and administration of the charity - -
_____ _____
Total 18.80 18.70
_____ _____

10 Tangible fixed assets - Group

0 Tangible fixed assets - Group
Cost
At 1 October 2023
Additions
Disposals
At 30 September 2024
Depreciation
At 1 October 2023
Charge for year
Disposals
At 30 September 2024
Net book value at 30 September 2024
At 30 September 2023		 Leasehold
improvements
Furniture and
equipment
Total
£
£
£
28,584
13,377
41,961
8,715
-
8,715
(6,850)
-
(6,850)
30,449
13,377
43,826
23,276
11,442
34,718
3,694
1,566
5,260
(6,850)
-
(6,850)
20,120
13,008
33,128
10,329
369
10,698
5,307
1,949
7,256

======================================

Page 49

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

11 Tangible fixed assets – Charity

Cost
At 1 October 2023
Additions
Disposals
At 30 September 2024
Depreciation
At 1 October 2023
Charge for year
Disposals
At 30 September 2024
Net book value at 30 September 2024
At 30 September 2023
12 Investments
Charity:
Shares in subsidiary trading company at cost
Investment in AGE UK power of Attorney scheme
Quilter Cheviot
Total
13 Debtors
Trade debtors
Amount owed by subsidiary (Note 21)
Prepayments and other accrued income		 Computer
Equipment
£
9,384
-
-
9,384
7,449
1,566
-
9,015
369
1,935
=====================
Group
Group
2024
2023
£
£
7,496
3,894
-
-
-
-
_
_
7,496
3,894

 Computer
Equipment
£
9,384
-
-		 Computer
Equipment
£
9,384
-
-		 Office
Furniture
Total
£
£
1,637
11,021
-
-
-
-
1,637
11,021
1,637
9,086
-
1,566
-
-
1,637
10,652
-
369
-
1,935
=================
2024
2023
£
£
15,000
15,000
13,622
27,245
372,044
-
400,666
42,245
_
_
Charity
Charity
2024
2023
£
£
7,496
3,894
8,997
8,142
-
-
_
_
16,493
12,036

 Office
Furniture
Total
£
£
1,637
11,021
-
-
-
-
1,637
11,021
1,637
9,086
-
1,566
-
-
1,637
10,652
-
369
-
1,935
=================
2024
2023
£
£
15,000
15,000
13,622
27,245
372,044
-
400,666
42,245
_
_
Charity
Charity
2024
2023
£
£
7,496
3,894
8,997
8,142
-
-
_
_
16,493
12,036
9,384
7,449
1,566
-
9,015
369
1,935
============
Group
2023
£
3,894
-
-
_
3,894
 =
_
_
Charity
2023
£
3,894
8,142
-
_
12,036

Page 50

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

14 Creditors: amounts falling due within one year

Trade creditors
Taxation and social security costs
Credit Cards
Accruals and deferred income		 Group
2024
£
9,481
8,855
1,941
126,778
_
147,055
 Group
2023
£
4,323
10,735
2,081
121,059
_

138,198
 Charity
2024
£
9,448
8,855
1,941
124,238
_
144,482
 Charity
2023
£
4,814
10,735
2,081
118,925
_
136,555

15 Financial commitments

At 30 September 2024 the group has annual commitments under non-cancellable leases as follows:

Lease payments due:
In less than one year
In one to five years
In more than five years
Total of commitments:		 2024
Land and
Buildings
£
33,000
144,000
36,000
213,000		 2023
Land and
Buildings
£
33,000
141,000
72,000
246,000

Page 51

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

16 Statement of funds 2024

General Reserve
Designated Reserve
Pension Reserve
Charity Total
Subsidiary
Total Unrestricted Funds
Restricted funds:
Advice for life
Embrace our community
Total Restricted Funds
Total Funds		 At 30 Sep
At 30 Sep
2023
Income
Expenditure
Transfers
2024
£
£
£
£
£
216,544
83,767
(100,673)
66,825
266,463
100,000
-
-
-
100,000
-
-
-
-
-
316,544
83,767
(100,673)
66,825
366,463
52,035
119,643
(114,337)
-
57,341
368,579
203,410
(215,010)
66,825
423,804
-
296,968
(273,113)
-
23,855
122,925
420,718
(353,893)
(66,825)
122,925
122,925
717,686
(627,006)
-
146,780
491,504
921,096
(842,016)
-
570,584

The General Reserve represents the free funds of the charity.

Designated Reserve has been created to ringfenced funds towards the creation of a community hub to house all our services in one building for the benefit of all our client.

The restricted funds balance as at 30 September 2024 represents income provided from the sources listed above which was received during the year but not yet fully utilised.

Purposes of restricted funds:

Befriending Project – Provide face to face support to vulnerable older people who are experiencing social isolation. Digital Inclusion (formerly IT @Home) – help our clients make the most of the internet and electronic devices. Give & Receive - Offer inclusive volunteering opportunities to Westminster residents aged 60 plus. Information & Advice – Give advice in one-to-one sessions, mainly regarding benefits.

Love Your Community – Outreach to residents of Marylebone and surrounding areas.

Visual Impairment – Provide specific assistance to visually impaired older residents of Westminster. CNWL – Tackling social isolation through digital inclusion.

CBT – Supporting people going through extreme life event like bereavement, homelessness etc

Page 52

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

Statement of funds 2023

General Reserve
Designated Reserve
Pension Reserve
Charity Total
Subsidiary
Total Unrestricted Funds
Restricted funds:
Advice for life
Embrace our community
Total Restricted Funds
Total Funds		 At 1 Oct
At 30 Sep
2022
Income
Expenditure
Transfers
2023
£
£
£
£
£
356,499
31,980
(100,954)
(70,981)
216,544
-
100,000
-
-
100,000
-
-
-
-
-
356,499
131,980
(100,954)
(70,981)
316,544
28,023
131,023
(107,011)
-
52,035
384,522
263,003
(207,965)
(70,981)
368,579
9,069
194,267
(226,574)
23,238
-
111,425
336,023
(372,266)
47,743
122,925
120,494
530,290
(598,840)
70,981
122,925
505,016
793,293
(806,805)
-
491,504

17 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The members of the company are the trustees named in the Report of the Board of Trustees. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity.

18 Related party transactions

There were no related party transactions in the year to 30 September 2024 (2023: £nil). There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

One of our trustees, Ian Adams, is a councillor and was previously Lord Mayor of Westminster City Council. Westminster City Council funds our Information & Advice project via the Westminster Advice Services Partnership, our Direct Payments project and various ad hoc projects via the Edward Harvist Trust. Westminster City Council is indirectly our landlord for our office for which we pay a market rent. Ian was appointed Lord Mayor of the City of Westminster for the 2017-18 year, and he kindly chose us as one of his selected mayoral charities.

Page 53

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

19 Control

The charitable company is controlled by the trustees.

20 Analysis of group net assets between funds

Restricted Designated General
funds funds funds Total
£ £ £ £
Fund balances at
30 September 2024
are represented by:
Tangible fixed assets -
-		 10,698 10,698
Investment -
-		 385,666 385,666
Current assets 146,780 100,000 74,495 321,275
Current liabilities - - (147,055) (147,055)
_____ _ _ _
Total net assets 146,780
100,000		 323,804 570,584
_____ _ _ _

Analysis of group net assets between funds 2023

Restricted Designated General
funds funds funds Total
£ £ £ £
Fund balances at
30 September 2023
are represented by:
Tangible fixed assets -
-		 7,256 7,256
Investment -
-		 27,245 27,245
Current assets 122,925
-		 472,276 595,201
Current liabilities - - (138,198) (138,198)
_____ _ _ _
Total net assets 122,925
-		 368,579 491,504
_____ _ _ _

Page 54

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

21 Subsidiary company

The charity owns the whole of the issued ordinary share capital of Age UK Enterprises (Westminster) Limited, a company registered in England. One of these shares is held in trust for the company by one of our trustees, Neil Carthy.

The subsidiary is used for non-primary purpose trading activities of which the principal activity is running charity shops. Any net profit is gifted to the charity. Corporate income is treated as donations. All activities have been consolidated on a line-by-line basis in the SOFA.

As of 30 September 2024 the subsidiary company owes in addition £8,997 (2023: £8,142) on the inter-company account.

A summary of the results of the subsidiary is shown below:

A summary of the results of the subsidiary is shown below:
Total Total
2024 2023
£ £
Turnover 119,643 131,022
Cost of Sales (1,607) (1,133)
_ __
Gross Profit 118,036 129,889
Administrative expenses (112,730) (105,879)
Loan interest paid to parent company - -
Donation to parent company - -
Net Profit / (Loss) 5,306 24,010
_____ _____

Page 55

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

Funders

We couldn't be there for older people in Westminster without the much-needed support we receive from the following funders:

Page 56

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2024

Organisations and corporates

These companies and organisations provided vital support to Age UK Westminster

American School London (ASL) Bain & Co British Museum CREATE Dance West ENO (English National Opera) Equans GIC Singapore Goodera Gordon Hospital Halcyon Days Hotel 63 Howard de Walden James Hambro Johnson Matthey Libraries: Church Street, Marylebone, Mayfair, Paddington, Pimlico Lords Cricket Ground Newton Europe Pubmatic Regent Hall RMG Royal Palaces St Marylebone Parish Church St Pauls School Tate Britain TikTok Urban Leisure Victoria BID W Hotel Wallacea Living WATES ZSL (Zoological Society of London)

Page 57