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2023-09-30-accounts

REGISTERED NUMBER: 02788761 (England and Wales)

AGE UK WESTMINSTER

(A company limited by guarantee)

Report and Financial Statements

Year ended: 30 September 2023

Charity no: 1018300 Company no: 2788761

AGE UK WESTMINSTER

CONTENTS OF THE ANNUAL REPORT AND FINANCIAL STATEMENTS for the Year Ended 30 September 2023

Page
Report of the trustees
(Including legal and administrative information) 1
Report of the auditors 32
Consolidated statement of financial activities 35
Consolidated and charity balance sheets 36
Consolidated Cash flow statements 37
Notes forming part of the financial statements 38

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES for the Year Ended 30 September 2023

The trustees are pleased to present their annual directors’ report together with the consolidated financial statements of the charity and its subsidiary for the year ending 30 September 2023 which are also prepared to meet the requirements for a directors’ report and accounts for Companies Act purposes.

The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015).

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AGE UK WESTMINSTER

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CHAIR’S REPORT

Dear Members and Supporters of Age UK Westminster,

As Chair of the Board of Trustees, it gives me great pleasure to share this annual report and celebrate another year of Age UK Westminster's important work. We are an organisation dedicated to empowering older adults in our community to live full and independent lives.

The 2022/23 period was, without a doubt, a challenging one. The lingering effects of the pandemic, along with the rising cost of living, amplified the difficulties faced by many older people in our borough. Yet, amidst these challenges, I'm proud to say that the spirit of Age UK Westminster has shone brighter than ever.

Our committed staff and tireless volunteers worked diligently to adapt and expand our services in the face of adversity. We continued to provide critical services including:

In addition to these core services, we have also launched exciting new initiatives in the past year:

Wellbeing & Connections service launched in this year providing much needed post-hospital discharge support. Lancaster Gate lunch club.

The success of our work is owed to the dedication of our remarkable staff, the generous support of our donors, and the resilient spirit of the older adults we serve. Their stories are at the heart of our mission, and it's an honour to share their successes.

Fiona Healy-Connelly,

Chair

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AGE UK WESTMINSTER

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MESSAGE FROM CEO

The heart of Age UK Westminster lies in the extraordinary efforts of our staff, our dedicated volunteers, and the steadfast generosity of our donors. Thank you for entrusting us with your time, your expertise, and your resources. It is truly heart-warming to witness how lives are transformed through our shared work. Witnessing someone regain their confidence after a period of isolation, or seeing the joy that a digital skills class brings to an older person

– these are the moments that remind us of the profound impact we make together.

During the 2022/23 year, one thing remained clear: the importance of Age UK Westminster's role in our community is greater than ever. We see first-hand the evolving needs of older people, from the impact of the cost-of-living crisis to the challenges of accessing vital services in a rapidly changing digital landscape. It is with a deep sense of purpose that we continue our unwavering commitment to the wellbeing of older adults in Westminster.

We are immensely proud of several key achievements, most notably the support we’ve provided to older people via our information and advice service which has been especially needed due to the ongoing cost of living crisis. This service’s success is a testament to our ability to listen, adapt, and provide tailored support that truly addresses the evolving needs of those we serve. Additionally, our digital inclusion project demonstrates our ongoing focus on creating opportunities for connection, learning, and empowerment within our older community.

the obstacles that still exist. Loneliness, financial insecurity, and limited access to health and social care remain persistent challenges within our older community. These issues, compounded by societal ageism, only solidify our resolve to advocate for those in need.

Moving forward, we invite you to join us as we envision a future where every older person in Westminster feels valued, respected, and supported commitment helps shape a more inclusive and age-friendly community.

I remain deeply grateful for your partnership. Together, we will keep forging ahead, undeterred, in our mission.

Mehfuz AHmed,

CEO

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AGE UK WESTMINSTER

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STATEMENT ON PUBLIC BENEFIT

The Trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on “charities and public benefit”. Age UK Westminster exists to promote the wellbeing of older people in Westminster and help to make later life a fulfilling and enjoyable experience. All benefits flow from this aim and are achieved through the many services areas which are described below. The beneficiaries are residents of the City of Westminster aged fifty and over. Whilst small charges are made for some services, no individual is excluded by inability to pay.

OUR PURPOSES AND ACTIVITIES

Objectives

Age UK Westminster’s principal aims are:

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AGE UK WESTMINSTER

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OUR MISSION AND OUR VALUES

OUR MISSION

Our aims are:

Age UK Westminster will promote and support individual rights and choice within our services.

Users are entitled to:

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WHO WE SERVE
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AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2023

Age UK Westminster is dedicated to serving the diverse needs of its residents across all demographics. In this annual report, we present a comprehensive analysis of the demographics of our clients, providing valuable insights into the population we serve.

77% of our clients are aged 65 and above. This underscores the importance of our efforts in addressing the unique requirements of this demographic, including assisting clients accessing all benefits they’re entitled to and opportunities for social engagement.

Geographically, our clients are spread across various wards within the Westminster area, with notable concentrations in Church St (11%), Queens Park (9%), Marylebone High St (7%), and Harrow Road (7%). This information enables us to allocate resources effectively and adapt our outreach strategies to better serve the specific requirements of each community.

Age

Wards or Areas

Abbey Road: 6%, Bayswater: 5%, Bryanston & Dorset Sq: 1%, Church St: 11%, Churchill: 2%, Harrow Road: 7%, Hyde Park: 3%, Knightsbridge & Belgravia: 2%, Lancaster Gate: 4%, Little Venice: 4%, Maida Ward: 8%, Marylebone High St: 7%, Pimlico North: 3%, Pimlico South: 2%, Queens Park: 9%, Regents Park: 7%, St James: 2%, Tachbrook Road: 2%, Vincent Square: 4%, Warwick Road: 1%, West End: 4%, Westbourne: 6%.

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AGE UK WESTMINSTER

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OUR TRUSTEES

Our board of trustees are an elected group of individuals that has overall responsibility for the management of Age UK Westminster. The board seeks to ensure the best interest of service users in all types of management decisions.

Fiona Healy-Connelly Chair of Trustees

Dr Ann Black Vice Chair

Ian Adams Trustee

David Durnford-Slater Trustee

David Kent-Lemon Trustee

Neil Carthy Treasurer

Michele Mestrinaro Trustee

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AGE UK WESTMINSTER

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Summary of Principal Activities

Age UK Westminster exists to promote the well-being of older people living in Westminster and to help make their lives a fulfilling and enjoyable experience. We focus on services that reduce financial hardship, disadvantage, and social isolation for older people in our local community.

We also work to provide opportunities for older residents to get involved in Age UK Westminster's volunteer programme and provide input in the development of future services.

Our key services are run by dedicated staff and volunteers and are reliant on the good will and support of the local community.

Information & Advice Team

We provide "drop-in surgeries" and appointments at community locations across the borough; outreach into the community, home visits for those who are housebound, and an enquiries line for information and signposting.

Befriending & Telephone Befriending

This project provides weekly visits by a volunteer to older people to reduce their social isolation, particularly when they are housebound. Telephone contact is also available for those who prefer this option. General & Older Volunteering

This project provides a wide range of volunteer opportunities suitable for all ages, needs and abilities with no upper age limit to who can apply.

Digital Inclusion

This project helps older residents make the most of the internet and their digital devices in later life and helps towards preventing loneliness and isolation.

Activities

We run a wide variety of activities that help to increase the level of social interaction & physical health of our members. These include specialist activities for those living with dementia and exercise at home sessions for housebound clients.

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AGE UK WESTMINSTER

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OUR IMPACT

96% would recommend Age UK Westminster to a friend

number of client contacts 28,876

volunteer hours donated 30,923

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AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2023

£1,066,315.45

financial gains for our clients

15,871

Visitors to our website

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AGE UK WESTMINSTER

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OUR SERVICES

Information and Advice

The Information & Advice (I&A) team provides comprehensive support and advice on a variety of welfare services dedicated to the older residents of Westminster.

The team directs clients to suitable services both within Age UK Westminster and amongst our voluntary sector partners.

This service empowers our service users to live more independent, fulfilling, and enjoyable lives.

The team offers assistance with a broad spectrum of concerns, including:

£1,066,315 gained for older people in the borough

4,676 contacts made with older people, their families and carers

1,704 older people supported by the service

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AGE UK WESTMINSTER

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Information & Advice Case Study

Mr G from London started to lose his vision over the last 2 years and its got a lot worse. He was referred to me by Adult social care after they had registered him visual impaired to help with his benefits. Mr G was only standard rate Universal Credit and standard rate PIP care.

Action taken/ support provided

We applied to PIP to get the mobility element, we then submitted medical certificates to Universal credit they sent out the UC50 health assessment form for us to complete. We also contacted Adult social care to explain that he had suffered burns getting into his bath.

Outcomes

Mr G was awarded the health element on his Universal credit which was an extra £390 monthly and also awarded advanced rate care & Mobility on PIP £691 a month. Adult social care did an assessment and agreed to fit a wet room.

Mr G was extremely happy with the outcome. He is now able to manage financially and manage better at home with his new adaptations to his bathroom. He was very grateful for our support and sent me a thank you card.

Mr J, 77-year-old male, lives alone and self-referred. Significant noise disruption from neighbour below for the past 2 years resulted in Mr J feeling very distressed. He had resorted to sleeping on the mattress in the kitchen because this was the room that was the least affected.

He was reluctant to move as he loved his flat and the location. However, he was resigned to the option of moving as the downstairs resident had mental health issues which were the cause of the noise issues and would not be moved.

Action taken/ support provided

We supported the client to liaise with the landlord to find a solution. This involved advocacy at the complex priority move panel meeting. As he didn’t want to move but felt that he had no other option, he wanted to ensure that the new property was one where he could feel comfortable.

Outcomes

The move to a property that met Mr J’s requirements was finally provided in May 23. He has reported that it will be life changing to be able to relax once again in his home.

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AGE UK WESTMINSTER

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Befriending

Age UK Westminster is committed to addressing the issue of social isolation among Westminster's older population. Research has shown that loneliness can have a detrimental impact on both mental and physical well-being. To tackle this challenge, we provide a one-to-one befriending service for vulnerable older adults who live alone and/or are experiencing social isolation.

Through this initiative, we carefully match isolated older people with friendly, local volunteers who agree to visit them on a weekly basis. During these visits, our Befrienders offer muchneeded social interaction and emotional support. They also encourage the older person to stay active by accompanying them on short walks and assisting with light tasks.

In addition to the in-person befriending service, we offer a telephone befriending service. Volunteers provide weekly 30- minute phone calls with one or more older adults who are at risk of becoming socially isolated or may feel lonely. Studies have demonstrated that regular phone conversations can make a significant difference in uplifting the spirits of older people.

By offering these personalised befriending services, Age UK Westminster is dedicated to reducing social isolation and loneliness among Westminster's older people, thus supporting their overall wellbeing.

279 Befriending matches

5,600 Befriending contacts- in- person

11,160 Befriending contacts- telephone

28,000 Befriending volunteer hours

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AGE UK WESTMINSTER

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Befriending Case Study

A longstanding Westminster resident, at 88, Anita lives with severe arthritis and heart issues. She has no family or friends nearby and relies solely on her daily carers for social interactions. Despite this, the client still felt lonely and isolated due to being bed bound.

She referred herself to our Befriending project and was assessed by our Befriending Coordinator in her home. She stated that she wanted to have regular discussions about life and what was going on in the world with someone through a face-to-face befriending relationship.

Soon, she was matched with a friendly volunteer who agreed to visit the client weekly on Saturdays. At the initial match meeting, both the client and the volunteer got along extremely well and had a long conversation together.

Now, the duo meets regularly on the weekend, and Anita says that she has benefitted greatly from these visits. She looks forward to their weekly meetings, saying: “It’s just lovely. She is such a nice girl and we do crosswords together, which is fun”.

Having this regular company has positively impacted the client’s life and she definitely seems more chirpy whenever we call to check in.

The volunteer also finds that the support she gives the client is immensely rewarding and she enjoys learning more about the client's life. Despite the client being housebound, the pair always try to find new and exciting ways to add variety to the visits.

One highlight that they both enjoyed was when they “watched some of the King’s Coronation together and had some lemonade to pretend that we were having a garden party”.

Both the client and the volunteer say that now they have more of a friendship. They continue to meet at their weekly home visits and agree that the sessions have made a huge difference to both of their lives.

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AGE UK WESTMINSTER

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Volunteering

Our volunteers make a unique contribution to the life of older people in the City of Westminster by providing a wide range of services and support; there is little that cannot be achieved through shared enthusiasm, creativity, a diversity of skills and range of experience.

We welcome those of all ages and backgrounds who would like to make time for older people in Westminster.

Our volunteer roles include:

275 Age UK Westminster Volunteers

193 Corporate Volunteers

Volunteer Hours 30,923

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AGE UK WESTMINSTER

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Volunteering Case Study

Every year many of our volunteers go above and beyond to support the organisation and its cause. One of these volunteers is RW. 32yearold RW is one of the organisation’s many longserving volunteers. She is a befriender to JS who is now 95 years old and lives alone with no immediate family close by.

The two were introduced to each other at the

beginning of 2018 when RW was just 25 and decided to dedicate some of her spare time by becoming an Age UK Westminster’s befriender.

At the time both RW and JS lived in the same area of south Westminster which made it more convenient for the two to meet up regularly. Their common interests also played a big role in their initial matching; they both enjoy going out and meeting new people.

Although RW now lives outside of Westminster, she is still very committed to ensuring that their contact is maintained. The two have developed a wonderful friendship that continues to flourish to date and demonstrates what a successful befriending match looks like.

RW has said, “I see JS as almost part of my own family and we still see each other regularly. We have had Christmas lunch together.” RW has always tried to involve JS in her life as often as possible. A few years ago, when she ran a virtual London marathon, JS and RW’s flatmate set up a small supporting spot. They planned the route so that RW could run via JS’s flat, which she thinks she quite enjoyed.

Over the years since becoming JS’s befriender, RW has continued to go out of her way to support the organisation in various ways including when the befriending team needed help for two elderly relatives to travel to their appointments. RW offered to escort the two service users who had only recently immigrated to the UK from Ukraine to attend their urgent appointments at the Home Office to sort out their immigration status.

More recently, RW was one of the first befriending volunteers to respond to our call requesting help from existing volunteers to accept additional Telephone Befriending clients to help reduce the waiting list of clients waiting to be matched with volunteers. RW responded by calling on her work colleagues, friends and neighbours, encouraging them to become Age UK Westminster’s volunteers. This resulted in 16 volunteering enquiries.

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AGE UK WESTMINSTER

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Christmas Project

For more than 15 years, Age UK Westminster, in partnership with St. Paul’s Boys School, has delivered the Christmas Lunch Project, providing isolated older people on Christmas Day with a festive meal, a gift, and companionship.

As the sole charity in Westminster delivering to older people at home on Christmas Day, our efforts combat the loneliness often felt during this time. Despite challenges posed by the global pandemic in 2020 and 2021, we adapted, delivering festive hampers to vulnerable residents with the support of local funders, corporate partners, and volunteers.

In Christmas 2022, alongside St. Paul’s School, we delivered 300 Christmas meals and organised various festive activities in the community throughout December. Additionally, we hosted 6 Christmas lunches, 3 afternoon teas, 2 festive coffee mornings, a Christmas concert, and workshops such as wreath and card making.

Funding from Paddington Charities, Bain & Co, GIC Singapore, and others, along with generous individual donations, made the project possible. Without statutory funding, the project relies on the support of these trusts and donors.

The impact of our 2022 Christmas Project extended to over 500 residents aged 60 and above, providing them with companionship, meals, hampers, and social activities during a time that can exacerbate feelings of loneliness.

With continued community support, we aim to alleviate the isolation felt by older people throughout the year, particularly during challenging times like the festive season.

14 festive activities 17

£15,245 raised 28

corporates supported the projects

volunteers

539 Clients benefitted from the project

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AGE UK WESTMINSTER

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Activities

Age UK Westminster offers a diverse array of activities and services to support older people in the local community.

As a charity with over 70 years of experience, we are deeply committed to helping older adults live independently, stay active, and remain engaged with their local surroundings.

During the 2022/2023 period, this included:

Exercise Classes: We provided a variety of exercise classes designed to help older people maintain their strength, balance, and flexibility, enabling them to stay active and healthy.

Social Clubs: Our social activities and events offered older adults the opportunity to make new friends and enjoy a range of enriching pursuits, such as arts and crafts, games, and outings to local attractions.

Coffee Mornings with Informative Talks: These allowed our clients to learn something new in the company of like-minded older adults, fostering a sense of community and intellectual stimulation. Through this diverse array of activities and services, Age UK Westminster is dedicated to supporting the overall wellbeing of older people in our local community.

489 Clients participated in Activities

275 Activities Held

Attendances 3,579

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AGE UK WESTMINSTER

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Digital Inclusion

Age UK Westminster supports Westminster residents aged 50+ to build their confidence and knowledge using digital devices such as smartphones, tablets/iPads and laptops.

The services offers both group sessions and 1:1 support as some people learn through a combination of both.

Whether they want to connect online and access local services, do online shopping, learn how to use Zoom and join virtual activities, set up and use email addresses and WhatsApp accounts or connect to loved ones through video calls, Age UK Westminster’s Digital Inclusion Service provided support.

Becoming digitally connected can reduce feelings of isolation, loneliness and can improve physical and emotional wellbeing.

Topics covered included: Computer basics, Email & Skype, Using the internet, Internet security, Music & audio, Smartphones & tablets, Social networking and government services, shopping & banking

191 Clients

1019 Client contacts

713 1:1 sessions

57group sessions

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AGE UK WESTMINSTER

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Dementia Support

Age UK Westminster offers a selection of activities for people living with dementia to help memory and cognitive function.

Participants take part in meaningful and stimulating activities through our Maintenance Cognitive Stimulation Therapy (MCST) programme proven to help maintain memory and mental function. The groups provide a fun, supportive environment where people can build new relationships.

MCST activities include:

’ The Heart of Westminster Memory Café in partnership with The Salvation Army s Regent Hall.

The Age UK Westminster Memory Café offers a relaxed, informal setting for people with dementia and their family, friends and carers to get together. It provides a mixture of talks, information and advice, entertainment and activities.

66 Specialist MCST sessions

8 Hearts of Westminster Memory cafes

579 attendances at group sessions

84 Clients accessing the projects

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AGE UK WESTMINSTER

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Warm Hubs Lunch Club

Age UK Westminster's Warm Hubs Lunch Club provided a welcoming space for older residents in the Lancaster Gate ward to socialise, enjoy a nutritious meal, and access vital support services during the 2022-2023 winter months.

These events brought together individuals aged 55+ who were at risk of isolation and loneliness, whether living alone or lacking close friends and family nearby.

The lunch club served as a lifeline for older adults struggling with the cost-of-living crisis. Attendees were warmly welcomed into a comforting environment where they could enjoy a hot meal, receive useful information and referrals to additional Age UK Westminster services like befriending, dementia support, and advice on claiming benefits.

The lunch club fostered community by commemorating special occasions and holidays together. As an entry point, it connected participants to Age UK Westminster's full breadth of active ageing programs and raised awareness of ways to enhance their independence and wellbeing.

This critical service demonstrated Age UK Westminster's community-centred approach, simultaneously addressing urgent needs like food insecurity while proactively combating the serious impacts of loneliness.

The Lunch Club supported the charity's mission of promoting fulfilling lives for the borough's older residents.

23 Clients who participated in Lunch club

14 Sessions

98 attendances

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AGE UK WESTMINSTER

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Exercise at Home

At Age UK Westminster we recognise the importance of keeping fit and active and how this can be difficult for some. Our Exercise at Home sessions aid mobility, increase strength and can reduce stress levels.

Exercise at Home is a service that offers home-based sessions for individuals who might be housebound, living with chronic conditions, having mobility and balance issues, and find activities of daily living challenging.

182 Home visits

41 Clients accessing the service

134 Exercises session delivered

48 Supported walking sessions

“The volunteer came into our life as a guardian angel. My husband suffered a major stroke 8 1/2 years ago and was very reluctant to meet a new trainer. Fortunately, the minute he met her (the volunteer) with her radiant personality he agreed to exercise with her. He not only agreed but looks forward to seeing her and enjoys every minute of training. He feels much better after each session, and the only comment I can make is that I wish he could do it twice a week.

M, wife of client”

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AGE UK WESTMINSTER

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Wellbeing & Connections New Post-hospital discharge support launched in July 2023

Age UK Westminster's Wellbeing & Connections Service provides vital assistance to older Westminster residents as they return home after a hospital stay or major health event. This free service from our Wellbeing & Connections team supports those aged 60 and over in making the adjustment back to independent living.

Once referred, our team arranges an initial home visit with the client to conduct an assessment identifying their immediate needs. We can provide short-term help with essential tasks like light shopping, picking up prescriptions, contacting GPs, and serving as a friendly point of contact during those first crucial weeks at home.

After a few visits, clients are then connected to ongoing Age UK Westminster services like Befriending, Exercise at Home, and Digital Inclusion as well as other relevant charities, council services, and community organisations. This holistic approach ensures a smooth transition home and long-term independence.

We accept self-referrals directly from older adults or referrals from family, friends, health workers, and medical professionals.

The service exemplifies Age UK Westminster's commitment to empowering our borough's older residents to age well. By easing the transition home, we help lay the groundwork for continued independent living.

14 Clients assessing

171 contacts

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AGE UK WESTMINSTER

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Future Plans

As Age UK Westminster looks to the future, we are committed to building on our successes and continuing to provide vital support and services to older people in our community. Our plans for the coming year are focused on two key areas: strengthening our partnerships, and improving our impact.

Strengthening Partnerships

We will continue to strengthen our partnerships with local organisations and stakeholders, including:

Collaborating with healthcare providers:

We will be working closely with health services to improve the overall health and wellbeing of older people in our community.

Partnering with local businesses: We will be engaging more with the local business community to raise funds, increase awareness, and explore new ways to support older people.

Collaborating with other organisations: We will continue to build connections and coordinate our efforts with other organisations serving the older adult population in Westminster.

Improving Our Impact

We are committed to improving our impact and ensuring that our services are making a real difference in the lives of older people.

We will be continuously improving and adapting our services through regularly reviewing and refining our services to better meet the evolving needs of our community.

We are excited about the future and remain committed to our mission of improving the lives of older people in Westminster.

We look forward to working together with our partners and stakeholders to make a positive difference in the lives of older people in our community.

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AGE UK WESTMINSTER

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Funding

Age UK Westminster is funded through a variety of sources, including grants, donations, and income generated from our own fundraising activities.

Grants

One of the biggest sources of funding for Age UK Westminster comes from grants. We receive funding from both local and national grant givers, which helps to support our core programs and services. This grant funding is often provided on a yearly basis and is subject to certain conditions and requirements.

Donations

We also rely heavily on donations from individuals and organisations. These donations come from a variety of sources, including members of the public who want to support the charity's work, local businesses, and philanthropic organisations. Donations are typically used to support specific projects or initiatives, such as funding our dementia support program or digital inclusion services.

Fundraising Activities

In addition to grants and donations, we also generate income through our own fundraising activities. This can include events, online campaigns, and other initiatives. The funds raised through these activities are used to support the charity's ongoing work and to help expand our programs and services. We are deeply grateful for the support of all our funders, whose generosity enables us to continue providing vital services and support to older adults in our community.

£202,213 Trust and grants funding

24 new funders secured

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AGE UK WESTMINSTER

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FINANCIAL REVIEW

The financial statements cover the consolidated activities of Age UK Westminster for the year ended 30 September 2023. The year has seen small dive in financial performance with a negative net movement of funds of £(13,511) (2022: £57,331). Our Total Funds balance is now £491,504 (2020: £505,016).

The charity staff have continued to focus on making grant applications to funding bodies that appreciate our wide volunteer base and expertise in identifying the needs of older people in our area. Income from Charitable Activities rose to £793,293 (2022: £556,838) and income from donations, legacies and fundraising rose to £124,363 (2022: £40,526).

Overall expenses at the group rose to £806,805 (2022: 671,457) as the charity personnel base expanded in line with the increased funding received over the last several years and to crucially support the vulnerable members of our community. The increase in charitable activity expenditure rose to £676,401 (2022: £562,070) is a result of us deploying our restricted funds on the projects for which they were granted. The cost of raising funds was higher than the previous year at £130,403 (2022: £109,387).

Our support costs increased to £74,454 (2022: £64,318) due mainly to our requiring the rental of a second office at our Beethoven Centre site and our need to increase our communication output to ensure that our community was made aware of all the different ways we could support them. Support costs comprise 14% (2022: 15%) of the Charity’s expenditure (defined as Total expenditure less trading subsidiary expenses). While we aim to cover our support costs by donations, legacies and fundraising in some years that is not the case and our support costs are then met from our unrestricted funds balance. We are increasingly trying to obtain total cost recovery from our funding partners where the nature of the project makes that possible.

Bid writing to charitable trusts and other grant giving bodies continued in a more competitive environment. We are grateful to all our donors and funders for their support Bid writing to charitable trusts and other grant giving bodies continued in a more competitive environment. We are grateful to all our donors and funders for their support.

RESERVES POLICY

The Board aims to hold 3-6 months’ expenditure as free reserves in these uncertain times. At 30[th] September 2023, the group held £491,504 in total funds (2022: £505,016), of which £122,925 (2022: £120,494) are restricted. Subtracting these and fixed assets leaves £234,079 (2022: £373,311) free reserves which equates to 3.4 months (2022: 6.7 mths) of group expenditure.

In setting the reserves policy the board of trustees considers the level and stability of the charity’s income; the cost of ceasing operations if funding is withdrawn; the charitable objectives of the charity; and the future expenditure plans of the charity.

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AGE UK WESTMINSTER

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FIXED ASSETS

Movements in fixed assets are disclosed in notes 10 and 11.

TRADING SUBSIDIARY

The subsidiary trading company, Age UK Enterprises (Westminster) Limited, operates charity shops in the northern part of the borough. Our older shop is located on busy Harrow Road but consequently requires paying a high annual rent. Trading at this shop has been satisfactory.

The subsidiary owes the charity £8,142 (2022: £7,074) which consists of a five-year loan with monthly payments of principal and interest and monies owed on the inter-company account. The balance on the loan is £nil (2022: nil). The subsidiary is making all payments on time and we do not expect the loan to be redeemed early. The loan is secured by substantially all the assets of the subsidiary company and the debenture has been registered with Companies House.

The trading subsidiary donates any taxable profits to the charity as disclosed in note 21.

RISK MANAGEMENT

The major risks to which the charity is subject have been identified by the board as including (mitigating actions in italics) :-

Page 28

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2023

PLANS FOR THE FUTURE

Age UK Westminster is strategically focussed on the following priority items:

We intend to fulfil these aims through a number of parallel initiatives:

We look forward to a period of selective and sustainable growth in our efforts to address the increasing needs of older people in the City of Westminster.

REFERENCE AND ADMINISTRATION DETAILS

I Adams (Vice Chair) A Black N Carthy D Durnford-Slater F Healy Connelly (Chair) M Mestrinaro D Kent-Lemon J Levack (appointed September 2023) R Meena Kaushik (appointed November 2023)

f) AUDITORS: Goldwins Chartered Accountants and Statutory Auditors 75 Maygrove Road London, NW6 2EG g) BANKERS: Lloyds Bank 195-197 Edgware Road, London, W2 1ET

Page 29

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2023

STRUCTURE, GOVERNANCE AND MANAGEMENT

Age UK Westminster is a charity and company limited by guarantee, established in 1947 and governed by a Memorandum and Articles of Association. Its mission is “to promote the well-being of older people in the City of Westminster to help make later life a fulfilling and enjoyable experience”.

The Board of Trustees of Age UK Westminster governs its affairs. Trustees are also directors of the Company. The Articles of Association provide for The Board of Trustees to be composed of six elected members and up to four coopted members. The Board takes overall responsibility for ensuring that the financial, legal and contractual duties of the charity are met and that there are satisfactory systems of financial and other controls. It decides on policy and strategy and ensures the organisation fulfils its objectives. The Board meets monthly, except for August and December and Board Meetings are attended by the Chief Executive and such other staff as are required from time to time.

Day-to-day management of the charity rests with the Chief Executive, Mehfuz Ahmed, who reports to the Board of Trustees. Accounting and financial management is performed for the charity on a voluntary basis by the Treasurer. The Board receives monthly reports on the operational performance of the charity’s projects from the Chief Officer and it also receives management accounts detailing the current financial situation and near-term cash flow projections from the Finance Manager.

The Board reviews its composition regularly to ensure that it contains a diverse and relevant range of talents and experience and that there are no skills gaps among its members. New trustees are inducted via a briefing on the charity structure and its aims and a meeting with the Chair, the Chief Officer and another trustee.

Age UK Westminster is a member of The Age England Association and of Age UK London. Due to the small size of the charity we have, from time to time, been grateful to Age UK London for assistance in managing various aspects of the charity where specialised knowledge and experience was required but was not contained in the Board of Trustees or among the staff. Among other initiatives Age UK London have assisted us with a review of the charity shop, advice and instruction on bid writing, HR matters and general strategic direction.

Page 30

AGE UK WESTMINSTER

REPORT OF THE BOARD OF TRUSTEES - continued for the Year Ended 30 September 2023

TRUSTEES’ RESPONSIBILITIES IN RELATION TO THE FINANCIAL STATEMENTS

The charity trustees (who are also the directors of the Age UK Westminster for the purposes of company law) are responsible for preparing a trustees’ annual report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the of the charitable company and the group and of the incoming resources and application of resources, including the income and expenditure, of the charitable group for that period. In preparing the financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and the group and hence taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

By order of the board of trustees

Fiona Healy-Connelly, Chair

23 July 2024

Page 31

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

Opinion

We have audited the financial statements of Age UK Westminster for the year ended 30 September 2023 which comprise the consolidated Statement of Financial Activities, the group and parent Charity’s Balance Sheets, group’s statement of cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

Page 32

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

We have nothing to report in this regard.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charityʼs ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included the following:

Page 33

REPORT OF THE INDEPENDENT AUDITOR’S TO THE MEMBERS OF AGE UK WESTMINSTER - continued

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

24 July 2024

Page 34

CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES

(including summary income and expenditure account) for the Year Ended 30 September 2023

Notes
Income:
Donations and legacies
2
Charitable activities:
3
Advice for Life
Embrace our Community
Income from other trading
activities
Investment Income
4
Total income
Expenditure:
Costs of raising funds
5
Charitable activities:
6
Advice for Life
Embrace our Community
Total expenditure
7
Net income / (expenditure) for the year
Transfers between funds
16
Net movement in funds
Reconciliation of funds:
Funds brought forward at 1 October 2022
Total funds carried forward at
30 September 2023		 Unrestricted
Designated
Restricted
Total
Total
Funds
Funds
Funds
2023
2022
£
£
£
£
£
13,434
100,000
10,929
124,363
40,526
-
-
194,267
194,267
179,959
15,813
-
325,094
340,903
376,879
131,023
-
-
131,023
131,359
2,737
-
-
2,737
65
163,003
100,000
530,290
793,293
728,788
130,403
-
-
130,403
109,387
29,725
-
226,574
256,299
224,184
47,837
-
372,266
420,103
337,886
207,965
-
598,840
806,805
671,457
(44,962)
100,000
(68,550)
(13,512)
57,331
(70,981)
-
70,981
-
-
(115,943)
100,000
2,431
(13,512)
57,331
384,522
-
120,494
505,016
447,685
268,579
100,000
122,925
491,504
505,016

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 16 to the financial statements.

The attached notes form an integral part of these financial statements.

Page 35

AGE UK WESTMINSTER (REGISTERED NUMBER 2788761)

Balance Sheet

As at 30 September 2023

Group
Notes
2023
£
FIXED ASSETS
Tangible Assets
10, 11
7,256
Investments
12
27,245
_
Total Fixed Assets
34,501
CURRENT ASSETS
Debtors
13
3,894
Cash at bank and in hand
591,307
_
Sum of Current Assets
595,201
CURRENT LIABILITIES
Creditors: amounts falling due within one year
14
(138,198)
_
Net Current Assets
457,003
_
Total net assets
491,504
_
FUNDS
Restricted Funds
16
122,925
Unrestricted Funds:
General Funds
268,579
Designated Funds
100,000
_

Total unrestricted funds
368,579
_
Total Funds
491,504		 Group
Charity
2022
2023
£
£
11,211
1,935
-
42,245
_
_
11,211
44,180
25,655
12,036
559,452
546,146
_
_
585,107
558,182
(91,302)
(136,555)
_
_
493,805
421,627
_
_
505,016
465,807
_
_
120,494
122,925
384,522
242,882
100,000
_-
_
384,522
342,882
_
_____
505,016
465,807		 Charity
2022
£
3,515
15,000
_
18,515
32,727
514,706
_
547,433
(88,955)
_
458,478
_
476,993
_
120,494
356,499
-
_
356,499
_
476,993

The trustees have prepared group accounts in accordance with section 398 of the Companies Act 2006 and section 138 of the Charities Act 2011. These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company.

The attached notes form an integral part of these financial statements.

The financial statements were approved and authorised for issue by the trustees on 23 July 2024 and signed on their behalf by:

……………………..

Fiona Healy-Connelly, Chair

…………………….. Neil Carthy, Treasurer

Page 36

AGE UK WESTMINSTER (REGISTERED NUMBER 2788761)

Cash Flow Statement

As at 30 September 2023

OPERATING ACTIVITIES
Net Income
Adjustments:
Debtors
Creditors
Depreciation
Total Adjustments:
Net cash provided by operating activities
INVESTING ACTIVITIES
Investment in Fixed Assets
Investment in subsidiary company
Investment in new project
Net cash provided by investing activities
FINANCING ACTIVITIES
Loan from Parent Charity
Net cash provided by financing activities
Net cash increase/(decrease) for period
Cash at beginning of period
Cash at end of period		 2023
2022
2023
2022
Group
Group
Charity
Charity
£
£
£
£
(13,512)
57,681
(11,186)
20,483
21,760
(196)
20,691
2,320
46,897
12,743
47,600
13,591
3,955
4,852
1,566
1,570
72,612
17,399
69,857
17,481
59,100
75,080
58,671
37,964
-
(5,047)
14
(5,047)
(27,245)
-
(27,245)
-
(27,245)
(5,047)
(27,231)
(5,047)
-
-
-
-
-
-
-
-
31,855
70,033
31,440
32,917
559,452
489,419
514,706
481,789
591,307
559,452
546,146
514,706

Page 37

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS for the Year Ended 30 September 2023

1 Accounting policies

(a) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the - Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 effective 1 January 2015) - (Charities SORP FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

(b) Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

(c) Basis of Consolidation

These financial statements consolidate the results of the charity and its wholly owned subsidiary on a line-byline basis. Transactions and balances between the charity and its subsidiaries have been eliminated from from the consolidated financial statements. Balances between the companies are disclosed in the notes of the charity's balance sheet. A separate statement of financial activities, or income and expenditure account, for the charity itself is not presented because the charity has taken advantage of the exemptions afforded by section 408 of the Companies Act 2006

(d) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. Income received in advance for the provision of specified service is deferred until the criteria for income recognition are met.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be reliably measured and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

(e) Donations of gifts, services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

(f) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Page 38

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

(g) Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of charity. Designated funds are unrestricted funds of the charity which the trustees have decided at their discretion to set aside to use for a specific purpose. Restricted funds are donations which the donor has specified are to be solely used for particular areas of the charity’s work or for specific projects being undertaken by the charity.

(h) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required, and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back-office costs, finance, personnel, payroll and governance costs which support the charity and its and activities. These costs have been allocated between cost of raising funds and expenditure on charitable activities. The bases on which support costs have been allocated are set out in note 6.

(j) Tangible fixed assets and depreciation

Items of equipment are capitalised where the purchase price exceeds £1,000. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation schedules in use are as follows:

Leasehold improvements over the life of the lease Equipment & fittings over 1 – 3 years

(k) Finance and operating leases

Rental charges are charged on a straight-line basis over the term of the lease.

(l) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

(m) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

(n) Pensions

On 1 February 2016 we automatically enrolled all eligible employees into a Legal & General defined contribution pension scheme. Employees who are not eligible may enrol at their discretion.

Page 39

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

2 Income from donations and legacies

Unrestricted Restricted Total Total
3 Funds Funds 2023 2022
£ £ £ £
Donations 17,434 10,929 28,363 39,526
Legacies 96,000 - 96,000 1,000
113,434 10,929 124,363 40,526
Income from Charitable Activities
Unrestricted Restricted 2023 2022
Advice for Life:
Age UK - 18120 18,120 -
CE Sell Charitable Trust - - 25,000
Citizens Advice Westminster - 55,769 55,769 72,375
City Bridge Trust - 58,676 58,676 42,450
City of Westminster: - 8,333 8,333 15000
GambleAware - 29,453 29,453 -
GLA Voter ID Awareness - 20,000 20,000 -
London Income - Age UK - 3,616 3,616 -
People's Postcode Trust - - - 24,834
Thrive Tribe - 300 300 -
Total For Advice for Life: - 194,267 194,267 179,659
Embrace Our Community:
Age UK - 32,791 32,791 58,526
Amazon Smile 19 - 19 -
Bain & Company 790 - 790 -
Befriending Pilot - - - 5,000
City of Westminster - 23,892 23,892 30,366
Edward Harvist Trust - - - 2,000
City of Wminster Char Trust - - - 8,350
CNWL NHS Foundation Trust - 76,586 76,586 74,994
DanceWest - 1,320 1,320 -
Elise Pilkington Charitable Trust - 8,500 8,500 -
French Huguenot Church of
London		 - - - 5,000
Garfield Weston - 23,333 23,333 6,667
GIC - 2,864 2,864 -
Good Things Foundation - 138 138 3,060
Goodera - 428 428 -
Howard de Walden Estate - 13,750 13,750 20,000

3 Income from Charitable Activities

Page 40

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

Hyde Park Place Estate
IlliquidX Christmas Donation
Julia & Hans Rausing Trust
London Catalyst
London Community Foundation
Masonic Charitable Foundation
Mercers' Company
National Lottery :
National Lottery
Neighbourly
Newton Europe
NHS NW London
One Westminster
Open Age CAC
Paddington Charities, The
Percy Bilton Charity
Portman Foundation, The
Redevco Foundation
Robert McAlpine Foundation
QPCC
Strand Parish Trust
The Nagle Family Foundation
Swire Charitable Trusts
Tesco Groundworks
Ulverscroft Foundation
WAES
Wallacea Living
Wates Group Ltd
Westminster Almshouses
Westminster Amalgamated
Charities
Westminster Foundation
WCGL (TFL)
WG Edwards
Total for Embrace Our Community:
Total for Charitable Activities		 -
-
-
5,000
-
1,000
1,000
1,000
-
-
-
8,400
-
-
-
2,500
-
10,000
10,000
10,000
5,000
-
5,000
-
-
31,167
31,167
14,583
-
9,964
9,964
-
-
-
-
9,740
-
-
-
1,000
-
216
216
-
-
2,000
2,000
-
-
-
-
42,000
-
18,720
18,720
6,240
-
1,000
1,000
1,000
-
-
-
4,697
-
5,000
5,000
-
-
12,850
12,850
18,933
-
10,000
10,000
-
-
3,000
3,000
-
-
5,000
5,000
5,000
-
10,000
10,000
-
10,000
-
10,000
-
-
-
-
1,000
-
-
-
2,000
-
10,758
10,758
-
-
253
253
-
-
216
216
-
-
5,000
5,000
-
-
1,168
1,168
25,211
-
-
-
3,612
-
2,500
2,500
-
-
1,680
1,680
-
15,809
325,094
340,903
375,879
15,809
519,361
535,170
555,538

Page 41

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

4 Investment Income

The group’s investment income of £2,737 (2022: £65) arises from money held in interest bearing deposit accounts.

5 Cost of raising funds

Trading company expenditure (note 21)
Fundraising costs		 2023
£
107,011
23,392
_
130,403
 2022
£
94,161
15,226
_
109,387

6 Analysis of expenditure on charitable activities

Basis of
Expense Classification
Allocation
Staff costs
Direct
Grants to individuals
Direct
Activities and events
Direct
Volunteer Costs
Direct
Premises
Floorspace
Communication and computers
Staff time
General office and staff costs
Usage
Other support costs
Usage
Audit
Direct
Fundraising
Direct
Support Costs
Governance Costs
Total Expenditure (2023)
Total Expenditure (2022)		 Advice For
Embrace
the
Support
Gov
Total
Total
Living
Community
Costs
Costs
2023
2022
223,819
347,177
-
67
571,063
463,862
-
1,707
-
-
1,707
5,675
1,521
18,689
-
27
20,237
19,207
1,234
4,693
-
-
5,927
4,991
-
-
23,996
-
23,996
18,690
-
-
30,122
14
30,136
18,669
-
-
14,302
-
14,302
17,987
-
-
6,034
-
6,034
7,388
-
-
-
3,000
3,000
4,017
-
-
-
-
-
1,584
226,574
372,266
74,454
3,108
676,402
562,070
28,170
46,284
(74,454)
-
-
-
1,554
1,554
-
(3,108)
-
-
256,298
420,104
-
-
676,402
-
157,128
324,631
-
-
-
562,070

Page 42

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

7 Total expenditure

Cost of generating funds:
Fundraising and publicity
Trading company expenditure
Charitable expenditure
Governance costs
Total resources expended		 Other
Staff
Allocated
Costs Depreciation
Costs
£
£
£
23,392
-
-
54,518
2,389
50,105
541,519
1,566
130,209
-
-
3,107
_
_
_____
619,429
3,955
183,421


 Total
2023
£
23,392
107,012
673,294
3,107
_
806,805
 Total
2022
£
15,226
94,161
557,991
4,079
_
671,457

Of the total expenditure £207,965 (2022: £177,784) was unrestricted and £598,840 (2022: £493,673) was restricted.

8 Net income for the year:

This is stated after charging:
Auditors' remuneration
Audit Fee
Depreciation on owned assets		 2023
£
4,200
3,955
 2022
£
4,000
4,852

The charity trustees were not paid or received any other benefits from employment with the Trust or its subsidiary in the year (2022: £nil). No trustees were reimbursed expenses during the year (2022: £nil). No charity trustee received payment for professional or other services supplied to the charity (2022: £nil).

9 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

9
Analysis of staff costs, trustee remuneration and expenses, and
the cost of key management personnel
2023 2022
£ £
Wages and Salaries 535,943 451,583
Social security costs: employer’s national insurance 37,341 32,546
Employer’s contribution to defined contribution pension schemes 38,345 30,872
Other staff costs 7,800 8,457
_ _
619,429 523,458
_ _

There were no employees whose emoluments as defined for taxation purposes amounted to over £60,000 in the year.

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AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

The key management personnel of the charity are the trustees, the Chief Officer, Head of Services, the Business Development & Fundraising Manager, The community Service Manager and the Information and Advice Manager. The charity trustees were not paid or received any other benefits from employment with the Trust or its subsidiary in the year (2022: £nil). No trustees were reimbursed expenses during the year (2022: £NIL). No charity trustee received payment for professional or other services supplied to the charity (2022: £nil). The total employee benefits including pension contributions of the 5 key management personnel in 2023 were £221,702 (2022: £134,280).

Pension costs are allocated to activities in proportion to the related staffing costs incurred.

Cognisant of its responsibilities for charitable and public money Age UK Westminster pays only statutory redundancy pay but occasionally enhances settlements with pay in lieu of notice.

The average number of employees, calculated on a full-time equivalent basis, analysed by function was:

2023 2022
Number Number
Charitable activities 16.90 13.90
Cost of raising funds (charity shop) 1.80 1.80
Management and administration of the charity - -
_____ _____
Total 18.70 15.70
_____ _____

10 Tangible fixed assets - Group

0
Tangible fixed assets - Group
Cost
At 1 October 2022
Additions
Disposals
At 30 September 2023
Depreciation
At 1 October 2022
Charge for year
Disposals
At 30 September 2023
Net book value at 30 September 2023
At 30 September 2022		 Leasehold
improvements
Furniture and
equipment
Total
£
£
£
28,584
16,977
45,561
-
-
-
-
(3,600)
(3,600)
28,584
13,377
41,961
20,888
13,462
34,350
2,389
1,566
3,955
-
(3,600)
(3,600)
23,277
11,428
34,705
5,307
1,949
7,256
7,696
3,515
11,211
======================================

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AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

11 Tangible fixed assets – Charity

11
Tangible fixed assets – Charity
Cost
At 1 October 2022
Additions
Disposals
At 30 September 2023
Depreciation
At 1 October 2022
Charge for year
Disposals
At 30 September 2023
Net book value at 30 September 2023
At 30 September 2022
12
Investments
Charity:
Shares in subsidiary trading company at cost
Investment in AGE UK power of Attorney scheme
Total
13
Debtors
Trade debtors
Amount owed by subsidiary (Note 21)
Prepayments and other accrued income		 Computer
Equipment
£
12,984
-
(3,600)
9,384
9,483
1,566
(3,600)
7,449
1,935
3,515
=====================
Group
Group
2023
2022
£
£
3,894
25,336
-
-
-
319
_
_
3,894
25,655

 Computer
Equipment
£
12,984
-
(3,600)		 Office
Furniture
Total
£
£
1,637
14,621
-
-
-
(3,600)
1,637
11,021
1,637
11,120
-
1,566
-
(3,600)
1,637
9,086
-
1,935
-
3,515
=================
2023
2022
£
£
15,000
15,000
27,245
-
42,245
15,000
_
_
Charity
Charity
2023
2022
£
£
3,894
25,334
8,142
7,074
-
319
_
_
12,036
32,727
9,384
9,483
1,566
(3,600)
7,449
1,935
3,515
============
Group
2022
£
25,336
-
319
_
25,655
 =
_
_
Charity
2022
£
25,334
7,074
319
_
32,727

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AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

14 Creditors: amounts falling due within one year

Group
Group
Charity
2023
2022
2023
£
£
£
Trade creditors
4,323
13,018
4,814
Taxation and social security costs
10,735
9,247
10,735
Credit Cards
2,081
795
2,081
Accruals and deferred income
121,059
68,242
118,925
_
_
_
138,198
91,302
136,555
_
_
_
15
Financial commitments
At 30 September 2023 the group has annual commitments under non-cancellable leases as follows:
2023
Land and
Buildings
£
Lease payments due:
In less than one year
33,000
In one to five years
141,000
In more than five years
72,000
Total of commitments:
246,000		 Group
Group
Charity
2023
2022
2023
£
£
£
Trade creditors
4,323
13,018
4,814
Taxation and social security costs
10,735
9,247
10,735
Credit Cards
2,081
795
2,081
Accruals and deferred income
121,059
68,242
118,925
_
_
_
138,198
91,302
136,555
_
_
_
15
Financial commitments
At 30 September 2023 the group has annual commitments under non-cancellable leases as follows:
2023
Land and
Buildings
£
Lease payments due:
In less than one year
33,000
In one to five years
141,000
In more than five years
72,000
Total of commitments:
246,000		 Charity
2022
£
13,869
9,247
795
65,044
_
88,955
_
2022
Land and
Buildings
£
38,280
153,120
-
191,400

Page 46

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

16 Statement of funds 2023

General Reserve
Designated Reserve
Pension Reserve
Charity Total
Subsidiary
Total Unrestricted Funds
Restricted funds:
Advice for life
Embrace our community
Total Restricted Funds
Total Funds		 At 1 Oct
At 30 Sep
2022
Income
Expenditure
Transfers
2023
£
£
£
£
£
356,499
31,980
(100,954)
(70,981)
216,544
-
100,000
-
-
100,000
-
-
-
-
-
356,499
131,980
(100,954)
(70,981)
316,544
28,023
131,023
(107,011)
-
52,035
384,522
263,003
(207,965)
(70,981)
368,579
9,069
194,267
(226,574)
23,238
-
111,425
336,023
(372,266)
47,743
122,925
120,494
530,290
(598,840)
70,981
122,925
505,016
793,293
(806,805)
-
491,504

The General Reserve represents the free funds of the charity.

Designated Reserve has been created to ringfenced funds towards the creation of a community hub to house all our services in one building for the benefit of all our client.

The restricted funds balance as at 30 September 2023 represents income provided from the sources listed above which was received during the year but not yet fully utilised.

Purposes of restricted funds:

Befriending Project – Provide face to face support to vulnerable older people who are experiencing social isolation. Digital Inclusion (formerly IT @Home) – help our clients make the most of the internet and electronic devices. Give & Receive - Offer inclusive volunteering opportunities to Westminster residents aged 60 plus. Information & Advice – Give advice in one-to-one sessions, mainly regarding benefits. Love Your Community – Outreach to residents of Marylebone and surrounding areas. Visual Impairment – Provide specific assistance to visually impaired older residents of Westminster. CNWL – Tackling social isolation through digital inclusion.

CBT – Supporting people going through extreme life event like bereavement, homelessness etc

Page 47

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

Statement of funds 2022

General Reserve
Charity Total
Subsidiary
Total Unrestricted Funds
Restricted funds:
Westminster CC and
other Restricted Funds
Befriending
Digital Inclusion
CNWL
Information & Advice
Love Your Community
Visual Impairment
Total Restricted Funds
Total Funds		 At 1 Oct
At 30 Sep
2021
Income
Expenditure
Transfers
2022
£
£
£
£
£
273,539
92,598
(83,623)
73,985
356,499
273,539
92,598
(83,623)
73,985
356,499
(9,175)
131,359
(94,161)
-
28,023
264,364
223,957
(177,784)
73,985
384,522
20,928
183,571
(209,593)
10,000
4,906
40,431
85,059
(43,090)
(43,000)
39,400
1,366
46,612
(86,933)
38,955
-
-
74,494
(49,244)
13,000
38,250
9,101
87,375
(78,452)
(8,955)
9,069
37,510
27,720
(26,361)
(10,000)
28,869
73,985
-
-
(73,985)
-
183,321
504,831
(493,673)
(73,985)
120,494
447,685
728,788
(671,107)
-
505,016

17 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The members of the company are the trustees named in the Report of the Board of Trustees. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity.

18 Related party transactions

There were no related party transactions in the year to 30 September 2023 (2022: £nil). There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

One of our trustees, Ian Adams, is a councillor and was previously Lord Mayor of Westminster City Council. Westminster City Council funds our Information & Advice project via the Westminster Advice Services Partnership, our Direct Payments project and various ad hoc projects via the Edward Harvist Trust. Westminster City Council is indirectly our landlord for our office for which we pay a market rent. Ian was appointed Lord Mayor of the City of Westminster for the 2017-18 year and he kindly chose us as one of his selected mayoral charities.

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AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

19 Control

The charitable company is controlled by the trustees.

20 Analysis of group net assets between funds

Restricted Designated General
funds funds funds Total
£ £ £ £
Fund balances at
30 September 2023
are represented by:
Tangible fixed assets - - 7,256 7,256
Investment - - 27,245 27,245
Current assets 122,925 - 472,276 595,201
Current liabilities - - (138,198) (138,198)
_____ _ _ _
Total net assets 122,925
_____		 -
_		 368,579
_		 491,504
_
Analysis of group net assets between funds 2022
Restricted Designated General
funds funds funds Total
£ £ £ £
Fund balances at
30 September 2022
are represented by:
Tangible fixed assets - - 11,211 11,211
Current assets 120,494 - 464,613 585,107
Current liabilities - - (91,302) (91,302)
_____ _ _ _
Total net assets 120,494
_____		 -
_		 384,522
_		 505,016
_

Page 49

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

21 Subsidiary company

The charity owns the whole of the issued ordinary share capital of Age UK Enterprises (Westminster) Limited, a company registered in England. One of these shares is held in trust for the company by one of our trustees, Neil Carthy.

The subsidiary is used for non-primary purpose trading activities of which the principal activity is running charity shops. Any net profit is gifted to the charity. Corporate inco me is treated as donations. All activities have been consolidated on a line by line basis in the SOFA.

As of 30 September 2023 the subsidiary company owes in addition £8,142 (2022: £7,074) on the inter-company account.

A summary of the results of the subsidiary is shown below:

A summary of the results of the subsidiary is shown below:
Total Total
2023 2022
£ £
Turnover 131,022 131,359
Cost of Sales (1,133) (1,628)
_ __
Gross Profit 129,889 129,731
Administrative expenses (105,879) (92,533)
Loan interest paid to parent company - -
Donation to parent company - -
Net Profit / (Loss) 24,010
_____		 37,198
_____

Page 50

AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

Funders

We couldn't be there for older people in Westminster without the much-needed support we receive from the following funders:

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AGE UK WESTMINSTER

NOTES TO THE FINANCIAL STATEMENTS - continued for the Year Ended 30 September 2023

Organisations andcorporates

These companies and organisations provided vital support to Age UK Westminster

Abbey Centre

A2Dominion Age UK Kensington & Chelsea Adult Social Care Bain & Company Baringa Beechcroft Care Home Beethoven Centre BlueBay Asset Management Carers Network Church Street Library Davey's Court Department for Transport GIC Singapore Real Estate Green Doctors Halycon Days Howard de Walden Estate Lords Marston Holdings Marylebone Church Marylebone Library Mayfair Library McKinsey & Company, London Neighbourly Newton Europe NG Bailey North Paddington Food Bank NSL

Oaktree Capital Octavia One Westminster Social Prescribers Open Age Paddington Library Parkhouse Christmas Meals Penfold Place Pubmatic Ouod Richardson Publishing Group Southbank International School St. Mungo Association The Crown Estate The Salvation Army (Regent Hall) Time and Talents Virgin Media 02 Waitrose Wearisma Westminster Connects Westminster Foodbank Wetherby Senior School Westminster Citizen Advice Bureau Prescribers

Page 52