Company reWon number. 2785039 Charity Tewtration Dumber. 1017fA9 Torbay Citizens Advice Bureaux (A comp8ny limited by guarantre) for the Year Enthd 31 Marcb 2025 Thompson Jenner LLP Chartered Accountants I Colleton Crescent EX2 4DG
Torbay Citizens Advice Bureaux CoDteDts Reference and AdMItratiVe Details Chaivs Rep)rt Trustees, Rep)rt 3to12 Statement of Tntstees, Responsibilities 13 Indq)endent Examinerfs Rq 14 Statement of Financial Activittes 15 Balance Sheet 17 Notes to the FinaDcial Statements 18to31
Torbay Citizens Advlee Burex Reference and Administrative Details Truite G Buck J Lowes J Kcllet C Jcwell P Cnh)n Charlty Reglkntlon NllDther 1017649 Company Registr•don Numb¢r 2785039 The ¢harity is in¢orw)rnted in FW & Wales. 29 Palace Avenue Paignton Devon Reghtered Office TQ3 3EQ Thornpson Jenner LLP Independent Examiner I Colleb)n CrcsccJ]t Exeter Devon EX2 4DG Page I
Torbay Citizens Advice Bureaux Chair's Report for the Year Ended 31 March 2025 The year l April 2024 to 31 March 2025 has generally beeD another year of progress and sue¢¢ss. Our shared (with Citizens Advice Exeter) 0. Sue july h&% built on the firni foundations she laid l&st year. abty assisted by Assistsnt CEO, Lynd8ay J8rnLin (also b&s¢d in Exeler) and our Advice Services Manager (b&sed in our Paignton office). Jackie Ekers. CA advisor and administration leam of paid staff and well.trained voluDte¢TS have also contributed to this success and we ended the year in a gcrf)d p)sition. As this goes to press, July 2025, we have just had our governance and leadership validated by thc National citize Advice organisation &$ all "Green" (the Fu'gbest we could get) and we b3v¢ also achievcd Advicc Quab'ty SLqndard (AQS) accreditstion for c&8ework in Debi. Disability aDd Welfare Benefits. As reported for the previo8 two years, the Trustees dccided to set a deficit budget for the year 24125. The TnleeS have retained this policy for 25126 to endeavour to taIn our highly trained and professional paid staff by funding salaries from reserves as necessary. We Tenltt immensely grdtefid for the continued significant funding from Torbay Council (and again for this year 25126). tn 24125 we wer¢ sU¢S5fill in gaining additional streams of fid8 which eventslY reduced our final deficit from a predicted £165k to £78k. Using a Tre&%ury-approved llK)d¢l we gencraied £3.76 in saNings to government and public services for every £1.00 investd However, Local Citizens Advice ILCA) offices receive no goveTnmcnt fiuJdin& contrary to the perception of many. We have a g(M)d relationship with Torbay MP. Steve Darling. WIM) was special guest for our 1&8t AGIA. We also have good working relationships WTth the councillor5 and officer5 of Torbay Council. Part of our area falls under the Constiluency of South Devon MP. Caroline Voaden. and we have contact with her too. We actively provide them all with upto4late InfoatiOn alx)ut the issues facing residents in the Torbay aTC On 1st April 2024 we Iwl 27 vohmteer staff (including 4 Trustees) and on 3] March 2025 we had 33 (including the board of 5 TThLStees plus one en]ployee I volunteer repre5eDtative). On date of WTiting this report (July 25) we St have 33 (includmg 5 Trustees pl$ one employee I volunteer Tq)reseDtative). with trnning of additional volunieer5 taking place in September 2025. As I reported lasl year, our Advice Services Manager emph&sises that our volunteers are our strength and every one of them has something to offer to the service. Due io the bigb demand for our service both face to face and by phone, and to ensure we are reaching out into our CmmUnity. we v4ill always need more volunteers. However, the faci that we are continuing to grow in number is a testament to their dedication and conunitmenL and to the support they receive from all the Team including the Training staff and supervisors. I and other Trust¢¢s have had the pleasure of sitting on severa] inlerview panels and seeing advisors in training and at worL and we attth to thc quality azNI rnotivatiOD of the people wc recruit and employ. We do make a difference. Gcoff Buck f/7/ 2f)2 Page 2
Torbay Citlzens Advice Burea Trustees, Report Trusteu And office The Inte¢S and officeTS serving 4kniDg the year and since the year end were as follows: Tnces. GRBuck J R Lowes E J King Resi8n&l 26 July 2024 J A Kcllct Apinted 27 June 2024 S J M(gall Resigned 30 May 2024 C Jewell App)inted 22 July 2024 P GI1 A10ted 13 Febnwy 2025 The Tntees. WI are dire¢tm for company law PU present their annual rqKirt together with the unaudited anDual accounts for the penod endirAg 31 March 2025 vknich comply with current ststutory ¥equirements, the clwity's governing documents and prepared in accordance with Accounting and R¢porting by Charitics.. Statement of Recommended Practice applicable t() chaTities preparing their accounts in a¢¢ordancc with the Financial Reporting Standard applicable in the UK and Rq)ublic of Ireland (FRS 102) (effective I January 2015) - (CbaTitie5 SORP (FRS 102)). the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) aDd the Companies Act 21Y)6. The charity w&8 iDted OD 29 January 1993 aThl is a c4)rnpw limited by guarantee, having no s]we apitsl. ObJe¢tlve$ The clwity's objects art to pronle any clwitable purtK)se for the public inefit by the advancenwit of educatio the protection and preservation of health and the relj'ef of FX)VCrty, sickness and distress in particular. but without iimitatiofy for the benefit of th¢ coinm• in ToTbay and SUTrouthg areas. Page 3
Torbay Cltlzens Advlee Bureallx Trustee5' Report O membus of the c(#1ty c confidential and wnpartial advice to resp)nl11teS waluiry diversity. FKomoting equality WKI thalleryirwj (kncriminatL Strategk Alm5 Reduced social aNI fuwKial dewivation B. Impr1 mental health and wellbeing for the community C More equitsble and cohesive sc D. Stroryer and more resilient community fegaidless of any bar urnknstJ1ln9 of the complex needs of wr clients Design (xw services so that e more rellective of relevant to tt D. CampaDgn for chaThJe at a and nalional I1 contribute the airns and objectives have seL Pa8c 4
Torbay Cltlzens Advlee Bureaux Trustees, Report How o•r •dlvl¢les dellver pblk be•elh clients would have >Whe1c to go and to help them wrth their w(i>lem& In line with other resort ecoDomie4 Tortmy has llx)re than many areas of the county, bein8 & 48th llK deprived ILUI authon'ty in En8laThl. All our charitable ¥tTvih¢S on the pmvision of fret &fvice to the g¢Tnal tthli¢ on a Tange of i including welfare benefits atMI tsx Credi dth atMI housiDg aThl etnpl0( family i&sues aTrl For every £ I Invesred In our ser¥qce in 2024125, we generared". £3.76 £25.62 £19.32 in savings to government and public services (fiscal benefits) Totsl: £853.9n in wider economic and social benefits Ipublic value) Total: £5,820,189 in financial value to the people we help (specific outcomes 10 individuals) Totsl: £4,388,784 It's impossible to put a financial value on everything we do- but where we can. W haN. We've used a Treasury-approved model to do this. From our robusl management information. We also separatety conSered the financial benefits to the people we help. A clicnt will be giv as tinr as be or she Ixtt it is Tec{wi th this may n(* bc Tr qlty of serviLYs offeffd to clients nw# renmiti high of the service. eld stnthly or fala1]Y
Torbay Cltlzens Advlce Bureaux Trustees, Report Overall we helped 3,030 people and dealt with 10,795 different issues. 77% 87% said their problem was solved following advice said we helped them find a way forward 85% would recommend the service Life is complicated. Sometimes people encounter challenges and problems that they don't know how to deal with, and they need help to overcome. 9 in 10ofour clients said their problem affected their lives, includin causing anxiety an financial difficulty 2in3 say they had difficulty knowing who to contatt or how systems work before advice 4in5 experienced a shock or life event before their problem Pa6
Torbay Citizens Advice Bureaux Trustees. Report Governnee The charity is Mallag by its Trustee Board. The tncmbcT5 aTC cbarity tnjstecs wb) have a legal responsibility for the general control and management of the charity, including financial management and control. All trustees ve their time voluntsrily al receive no benefits from the clwity. The Trustcc B0d is Tesponsible for awing that the charity Complies with the Citi7m Advice Membcz5hip Sthemc, Charity legislatioffj and relevant company law. New trustees are assigned a mentor, and are provided with an induction pacK an initial induction progrdmm< and on-going training and support as requirai This includes the Opportilty to observe the work of the cllarity and briefings at Board meetings on 8T of the clwitys worL Furthemiore, CitizerL8 Advice provides & progrdtnme of tnL8tre trainin8 for new and existing trttes. Managemenl Under a parttiersbip with CitizcDs Advice Exetcr we 5h•Te a leadcT51up t¢auL Therefore. the day to day of the cbarity dunng the y¢JT w&8 delegated to the leadeTsbip teary ¢onsisting: Su72Dne Julyan . lef Executive Office (sbared with Exeter) Lyndsay Jarnwi - Assistant Chief Executive Officer (shared v4ith Exeter) Jackie Ekers - Advice Services Manager Adminiytration Administration within thc charity is 5UPWlrtcd by a dedicated team of adMIve volunteers who unde¢ tasks such as opening p)sL filing, dats input and pholocopying. We pay tribute to our admItive volunteers for their ¢ootinued supw)rt and dedication to our work during these challengin8 lins. Who used and ben¢fit¢d from our rvlees. The clwity continues to offer tclcphonc and digital advi¢e a] infoTmalion servi8. Some clients aTe seen on a face to face basis by app)intmcnt. Dunng the l&%t yw. we continued ts) work with national Citizen5 Advice to deliver the freephone AdYicc]inc seTVi¢e. Without the contribution of voluntea4 our generalist advice and infor[nl0 service would not run. During the year. they have given in the region of 7,027 houTS of time through regular Volunteeri or equivalent to 3.6 full-time equivalent staff members. or some £239.019 in value. The Board wish to thank the many volunteers wbo ensured the CODtinued operntion of the charity by donating their time and experience during these challenging lirncs. Clieni Profile Of the clients who used the services of the clwity during the year, 4]•/• were under 65 years of age, 560/0 were female, 72 /0 wcrc wbitc Britisty aDd 67'A were disabled or living with a long-tern) health conditio Adwce Needf During the year. the clwity assisted 2.506 Clients diTe¢tly with their advice needs. involving 10,744 individual issues. Pagc 7
Torbay Cltlzens Advlce Bureaux Trustees. Report The demand on our advic¢ s¢rvices, by issue, w&8 as follows: Beneffts & tax cre 2713 1892 2355 3915 3576 16519 Univers•l 2737 1991 1431 575 9349 Charitable Support & Food Banks Consumer good5 & seths Debt 244 628 252 2316 1720 13 1720 19 1079 19 370 1175 14 245 1260 23 1283 24 8237 112 EMoyMe Financia services & capabilty GVA & Hate Cfime Hea#h & cornnnIY cate Houslng 772 732 381 400 196 190 179 120 1207 16 23 26 47 218 128 160 118 102 146 1073 816 1005 932 1125 1376 152 6237 & asyknn Legal 122 108 374 162 281 145 163 457 197 306 419 71 609 1740 s & famly Tax 645 409 300 279 465 2707 103 70 Travel & transport Utililies & 245 147 697 742 605 1870 2029 1849 Grand Total 11915 9930 11678 10796 782l2 Page 8
Torbay Citizens Advice Bureaux Trustees. Report As can be seen from the figures above. thc chaTity continua to put llM)st of its resou loward5 welfare benefits aDd dcbi is5ucs. with th¢se catering for nre than half of our current client issues. Given thc YertaIn economic clinutr for many of our ¢lients &8 we Iiavigate the ongoing costaof-living Crisis. we expect to see continuing high levels of llney and debi enquiries &$ hohold finances renill challenging for OUT clients. including those who now have a negative budget. We already identify clients wb) can usc other Dational frtt dcbt providcT5 as the volume of cnquiTies is not manageable within resources. However. that does m&qn that the charity trnds to retsin the most vu]neTable clients or those with high support Deeds. Last year. we identified additionaj income gains for our clieDts exceeding £1.9rn. We werc successful ID writing off £65222 Worth of dcbt for our clients. We pay tribute to our volunteers for their continued 5UPPM)rt and CXPeTtisc during the Current C05t of living crisis. Digital During the year, thc charity assisted ltiOnal clients by Swting through its website. CuTrently. we are not able to track tbe number of visltot5 to thc websitr. but a new website 15 SOOD to bc lauDcbc& which will enable us to do this into the future. We have bad 481 'X' imF)rcssions, l DCW follower and a totsl number of 285 followers. OD Faccbool we bavc bad 322 page visits and a totsl number of 1157 followers. Research and CampaigpLf Our work is not just aEthit advice and inforn]atioo services. We work bard to campaign for change5 in policies and practices that affect large sections of the populatio based OD the experiences of our clients. We also deliver prcvcntstivc mcasurc& including Gambling Harm and S¢ams AwareDess. to ensure thai people bave skills and confidence. We offer friendly and infornd Sessions designed to help everyone. no matter what their levcl of money knowledge or capability. Our trnitied staff and volunteers are able to cut througb the jargon and pass OD valuable tips which Can really make a (liffer¢n¢e to people's lives. We pay tribute to our research and campaigns, and training vohmteers for their continued support and expertise during the challenges of the last year. Strategy Cost of Llvlng Crljis We will wotk with our clients. l(Kal parthcTS and national Citizens A(fvicc to cnsurc that our services D]e¢t the cballenges and unc¢tieS aod that our ¢viden¢e is ed to develop Government p)li¢y to support those affected by the Cost of living. increased complexity of the i&8ues that clients presenL Althougb the health emergency of Covid has diminishe the financial and emplo1 related issues wiu last for many llK)nths after. This cross-cuthng theme is embedded acTOSS the followin8 strategic objectives: Page 9
Torbay Cltlzens Advl¢e Bureaux Trnstees, Report Priofities 2024-2 202b. to gwde the deve]y1 over the years- The ¢haTity has benefid fn)m grants aThl fimding from Torbay C(MmciL aThl wbicb has enabled the In athliti0 thc chaTity ha5 again %&$fiY thliv¢yed ts folknwing ryojects aThl Services in rathlition to the National LAery Awards for All: FurMtin8 to enable two &(PiQS Fer to with training aThl Sur¥1s1On c4xsts Yorkshlre Bulldlng Sttlety Project Fwxlmg thriwjgh a Dali0 Ciii7Hs Advi(t pn)ject to provide kn to Mtnallan C*xer SMppDrt DtV(••-wide Projttt: FuThling a 1xili1¢ wrlfare benefits. ¢mployn Page io
Torbay Citizens Advice Bureaux Trnstees. Report Headlng for Homeleunem? Here's Help to Flnd * Way Forw*rd Prnjeet: Funding from the Nationwide Con]mwty FuDd to 5UPPOrt those at risk of IM)mclessne5s by giving advice and infotiOn The charity is Tcquired to cLsure that free monies are available in each fitwi¢ial year to Tncct any reasonable foTes¢¢able coniingcncy. Th¢ charity maititaiL8 a projection of income for at least thr¢¢ y¢4rs ahead and airy to ensure that this continues to be derived from as wide a variety of sources &8 possible. The TrteeS will tske all necessary steps and use their besl endeavours to eDsure thai at no tinK within this peri(Ml would it be possible for the cessation of one or more fillMthDg Str to present so serious a challenge to the fvture of the orgatiisation that it could not be managed so as to continue to provide a best value advice service. In reviewing the potenti costs that could arise, should a signifi¢arf reduction in it1C be incurred and givcD the prevailing economic climate within ToTbay, the Tntee$ bave determined that 'free" reserves should be rnained equal to at least six month norn)al operatin8 expenditure. In additioo 4$ part of an agreed development Pla th¢ chlty bad recognised the need to move to new. fiY aSIble Premi. Although the Trustre Board low¢r¢d the priority of this objective. it is rec0glled that in future FA)me res¢rV ne to be allocated for this purp)se. In addition, the charity will continue to deSite fiwds to ensure that our ]T sYan9 are n]aintained at a sufficient level to ensure the continued delivery of a quality advice service. TnL8tees will consider the designation of further reserves where these support the long-terni strategy of the ¢PrIty. includmg we for filllthising activities or volunteer recruitment and tratning. Riik managemenl The TnL8tee Board is responsible for the effective nwement of risk and for makjng sure that internal controls are in place and operdting as designed. As part of our on.going risk aSsMell1 prc(ess, our risk management strategy and policies are revi¢w¢d and aCed by the Board qilartcr. W¢ op¢rdtr a robust systwn of inteTnal financial controls which is fidly eompliant with Charity Commission guidance and good practice. UK General Data Proiertton Regulatio¥ A5 part of its rc5P)Dsibilities. the Main Board continues to ensure that th¢ clwity complics with the UK GcDcral Data Protection Regulations and that the confidentiality, integrity and availability of all our data &8sets is maintsined to a level wbicb is co]stent with the requirements of the UK General Data Protection Regulations.
Torbay Citizens Advice Burea Trustees. Report Future plan8 The tre Ix)ard is convinced that the work that the charity does, and the services it provides, are crucial elements in ettsuring that those nst in need are supported in accessing their rigbts. Without the chaTity, nwby clients would have nowhere to go and none to help them with their problems. ColllKbrtlon: We will continue to collaborate more widely with other local Citizens Advice offices in Devon througb Citizens Advice Devo aDd thrnugb our partnership with CitiZw Advice Exeter and with other local advice agencies to benefit from contracting arrangements in the future ar to provide a client focused service to the residents of ToaY. Dlglt*l seIce$lAttejllblHty. We will promote our on-line and telephone helpline services as our pferred methods for first contact in order to maintain more intcn5ive seryiccs for those clients ID greatest need or with the nst complex situations. We wntinue to ty to $Ill an element of trop-in service. The annual report approved by the trustees of the clwiry on ...... ............ and Signed on its bel)aif by: G Buck Trustee Page 12
Torbay Citizens Advice Burea ststement of Trustees, Responsibilities The trwstees (who are also the directors of Torbay Cilizens Advice Bureaux for the PUTposes of company law) are respoL8ible for preparing the trustees. report and the fmancial statrments in aOrdanr2 with applicable law and United Kingdom Accounling Standards nIted Kingdom G¢n¢rally Awted Accounting Prnctice), incluthng FRS 102 'The Financial Rcp)rting StsDdard applicable in the UK and Republic of Ireland.. Company law requir the trustees to prepatc financial ststcmeDts for each fiDaDcial year. Under company law the trustees mwt not approve the fll]anciaJ statrtnents unless they are satisfied that they give a true and fair view of the state of affairs of the ckwitable company and of the incorri resow¢es and application of resources, including its income and expenthture, of the clwitablc company for that period. In preparing these fmancial ststements. the tswtees are required to: select suitable accoutiti p)li¢ies and apply them CODSiStent]y' observe the methoth and principles in the Clwitics SORP. . make judgements and estimates that are reasooable aDd pnell¢ slate whether applicable accounling stsndards. rA)TllpTiSing FRS 102 havc bcen followciL subject to any material departur disclosed aThl explained in the fllwicial statetncDts' and prepare the financial slatfflnents on the going concern b&8is unle&8 it is inapproprlate to presume that the charitable company will continuc in business. The tsvstees are responsible for keeping proper accounling records that can disclose with reasonable accuracy at any time the financial rM)gition of the cbaritable company and enable them to CSure that the financial statements comply with the Companie8 Act 2(M)6. They are also res)nsible for safrguardlng the assets of the charitable LX)mpany and hence for taking renable steps for the preveDtion and detection of fraud and other irre8ularitie5. The tnteeS are responsible for the mainteDaD and integrity of the ci)Twfdte and finaD¢ial information included on tbe chaTitable P¥ll$ w¢b5ite. Legislation governing the pr¢paration and dissemiDatson of financial statements may differ from legislation in other jurisdictions. Approved by the tTUStecs of the chaTity on .................... signed on its bebalf by. G Buck Tntee Pt 13
TorbAy Citizens Advice Bureaux Independent Examiner's Report to the trustees of Torbay Citizens Advice Bureaux ('the Company,) T rtport to the charity tswtees on my exaMiOn of the accounts of the Company for the year ended 31 March 2025. Responsibllhties and basls of report As the charity's Inistees of the Company {and also its directors for the pUrpS of company law) you are resp)nsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act.). Having tisfied myself that the accounts of the Company are not required to be audit¢d under Part 16 of the 2006 Act and are eligible for independent examinatio I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charitie5 Act 2011 ('the 2011 A¢t'). In carrying out my exaMItion I have followed the Directions given by the Clwity Cotnmission under section 145(5Xb) of the 2011 Act. Independent examiner'i Jttement I have completed my examinatioL I confirni that no Dutters have come lo my atlention in connection with the examition giving me cawe to believe: l. accounting records were kept in rcspcct of Torbay Citizens Advice Bureaux &8 required by wtion 386 of the 21K)6 A¢L or 2. the accounts do not accord with th08e records: or 3. the accounts do not comply with the accoujfftng Tcquirements of section 396 of the 2(K)6 Act other tha any requirement that the accounts give a 'true and fair vicW which is not a matler considered as part of an independent exall1jnatio or 4. the accounts have not been prepared in ac¢ordance with the method8 and principles of the Statement of Recommended Practice for accounting and reporting by charitie5 applicable to clwities preparing their accounts in acc0ftlan with the Financial ReFK)rting Standard applicable ID the UK and Republic of Ireland IFRS 102). I have Do concerns and have corne across no other mteTS in rA)nnection with the eL9mlon to which attention should be drawn in this tep)rt in order to cDablc a propcr understsndmg of the accounts to be reached. Dave Tucker ACA FCCA Thompson JeDner LLP Clwtered Accountants I Colleton Crescenl Exeter Devon EX2 4DG 8loql?¢nS Page 14
Torbay Cltlzen$ Advlte Bureaux Statsment of Financial Activities for the Year Ended 31 March 2025 UDcluding Income and Expenditure Account and Statement of Total Recognlsed Galns and Losses) Unrestrl¢ted funds Restrl¢ted funds Tot*1 2025 Note In¢om¢ and EDdowments from: Donations and Icgacics Charitable adivities InveslmeDt iticome 76.872 76.872 152.058 7.774 152.058 7.774 Total income 84,646 152,058 236,704 Expendlture on: Charitable activities (163.045 152.058 315.103 Totsl exFnditure (163.045 152.058 315.103 Net expenditure (78.399 78.399 Net movement in funds (78.399) (78,399) Re¢onelll#tlon of fvnds Total funth brougbt foTward 388,735 388,735 Total fimds caTricd forward 18 310.336 310.336 Durlng the year, the Charity utilised broughi forward specific desigDated fimds to cover budgeted expenditure incurred as part of the continued delivery of Charitable objKtivcs. The notes on pages 18 to 31 forn) an integral part of these financial staternts. Page 15
Torbay Citizens Advice Bureaux Statement of Financial Activities for the Year Ended 31 March 2024 neludfing Income and Expendlture Account And Statement of Total RecogDised Gains and Losses) UnT¢strlcted funds Restrlcted Total 2024 Nots Income and EndowmeDts from: DonatioL8 and le8acies Charitable activities Investsnent income 78,709 78.709 205.662 4.756 205.662 4.756 Total income 83.465 205.662 289.127 Eipendltsre on: CEItable activiti&8 101.938 213.617 315.555 Totsl expeDditurc 101.938 213.617 {315.555 Net expenditure (18.473) 8,100 (7,955) 8.1(K) (26.428) Net rnovement iti funds (26.573) 145 (26,428) Reconclllition of funds Totsl funds brought forward 415.308 145 415,163 Total funds caTried forward 18 388.735 388,735 AU of the clkarity's activities derive from conlinuing operdtions during the above two periods. The funds breakdown for 2024 is shown in note 18. Thc notcs on pages 18 to 31 form an part of these financial statemts. Page 16
Torbay Citizens Advice Bureaux IRegistration number: 2785039) Balance Sheet as Ydt 31 March 2025 2025 2024 Note Current assets Debtors Investments Cash at bank and in hand 13 14 15 6.8(Xl 89,752 302,925 10,114 88,583 386.064 399.477 484.761 Credltors: Amounts falllng dut wltbln one year 16 89.141 96.026 Net 4sset8 310.336 388.735 Funds of the ¢hartty: Unregtricted incon* funds Unrestricted funds 310.336 388.735 Total funds 18 310.336 388.735 For the flnanci yw cnding 31 March 2025 the charity vrds entitled to exen)ption from audit under section 477 of the Companies Act 2006 reknting to small companies. Dire¢tors' responsibilities: The rnembcTS bav¢ Dot required the charity to obtsin an audit of its accounts for the year in question in accordance with section 476. and The directors acknowledge their rwonsibilities for comptying with the requirnents of the Act with respect to accounting recor¢ls and the preparntion of accounts. The financial stat¢m¢nts on pages 15 to 31 were approved by the tnte¢s, and authori8ed for issue OD .. and signed on their bebalf by: G Buck Tntee The notes on pages 18 to 31 form on inte1 part of thcse financial statellThts. Page 17
Torb#y Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 I Charlty stlMs The CTr1ty is limited by guardntee. inc0rated in England & W¢$, and consewtly does Dot have share capital. Each of the trustees is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation. The address ofits re office is: 29 Palace Avenue Paignton Devon TQ3 3EQ 2 Accounting policie4 SuDllDary of significaDt accounting policies •Dd key •ccountiDg estinleS The principal accounting policies applied in the preparntion of thes¢ financial ststcments arc sel out below. These policies have been consistently applied to all the years presented, unl8 otherwise stated. Stienwnt of compllAnc¢ The fmancial statements have been prepared in accordance with Accounting atKI RepoTting by Charities: Ststement of Recommended Practice (applicable to clwities preparing th¢iT a¢¢ounts ID accordance with the Financial Rqjoning Standard appIlble in the UK and Republic of Ireland (FRS 102)) (issued in October 2019) - (Charities SORP (FRS 102)). the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) aDd thc Cowics Act 2(K)6. BASIS of preparAIIoD Torbay Citizens Advice Bureaux rnccts the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at bistorieal cost or ITaDsa¢tion value unless otherwise stated in the relevant a¢¢ounting policy notes. Golng ¢on¢ern The tnlee$ consider that thett aff DO tDaterial UDcertaiDtie5 about the cbantys ability to continue as a going concern Dor any signifit areas of uncertainty that affect the cwing value of assets held by the charity. In¢ome eDdOwDts All incorne is rewgnised on¢¢ the charity has entitlement to the income, it is probable that the income will be received and the allnt of the income receivable can be measured reliably. Donaitrons ond le84cie5 I>onations are recognised when the charity has been notified in wrikng of both the amount and 8ettlem¢nt dat¢. In the event that a donation is subject to conditions that require a level of wfornwAce by the cllarity before the charity is entitled to the fimds, the income is deferred and not recognised until eith¢r those conditions are fully mel or the fillfilment of those conditions is wbolly within the control of the charity and it is probable thai these onditions will bc fulfilled in the reporting period. Page 18
Torbay Citizens Advlee Bureaux Notes to the Financial StatemeDts for the Year Ended 31 March 2025 Grants receiwble Grants are recognised when the charity h&$ an entitlement to the funds and any conditions linked to the grants have been met. Where [OrManCe conditions are attached to the grant and are yet to be me¢ the income is recognised as a liability and included on the balanc¢ sheet deferred income to be rele&s Deferred income Defeed income represents aniounts received for future pcriods and is released to incomin8 $oUrCeS in the period for Whic it has been received. Such income is only (kfetred when: . The donor specifies that the w or donation must only be used in future accounling period5" or - The donor h&8 imposed conth'tions which be met before the charity h&8 unconditional entitlemenL Expendlthr¢ All expenditure is recognised onc¢ there is a legal or constructive obligation to that exwditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicabl¢ expenditute heading that aggregate similar costs to that category. Where costs cal0t be directly attributed to particular headings they have been allocated on a basis ¢onsistent with the use of resources. with central staff costs allocated on the basis of time spenL and depreciation charges allocated on the portion of the asset's use. Other support costs are allocated based on the spread of staff costs. Cbaritsble expenditure comprises th05e costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be loCated directly to such activities and those costs of an indirect nature necessary to support them. Support tosts Support costs iDchMk central fun¢tioDS and have been allocated to activity cost categories on a basis consistent with the use of re50ur¢es. for example. all(Kating propety costs by floor ateas, or per capit4 staff costs by the time spent and otheT costs by their usag¢. Governance ¢ts These include the $t attributable to the cljaritys comph'aDce with con5titutiODal and ststutory requirements. including audit. strdtegi¢ management and trustee's meetings and reimbursed expenscs. Government Erants Government grants are recognised based on the nK)d¢l and are measured at the fair value of the asset received or recetvable. Grants are classified as relating either to revenue or to &8sets. Grants relatin8 to revenue aTC rol$ed in income over the period in which the related costs aTe Tecognised. Gr4nts relating to assets aTe recogni5ed over the expected useful life of the 8sseL Where part of a gTant relating to an assct is deferr it is reco8nised &s deferred income. Taiation The ehariry is considered to pass the *sts sd oul in Paragrnph I Schethde 6 of the Fitiae Act 2010 and therefore it meets the definition of a clwitable company for UK corporation pUryseS. Accordingly. the harity is potentially exempt from taxation in respecl of income or capital gains received withiD Utegori¢s covered by Chapter 3 Part I l of the Corp)ration Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied excI]Vely to clwitable Purposes. Pa8e 19
Torbay Citlzens Advlce Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 Tanglble fixed assets Indiv1thl fixed assets ¢05ting £l.CrfX) or more are initially recorded at cosL less any subsewt accumulated depreciation and subsequent accumulated impainnent losses. Depreclatlon and mortlsxtloD Asset class D¢pre¢lAilon n•d and rte 159/0 reducing balance. 33.330/0 stiaigbt Fixtures and fittings Cnrrtnt asset Investments Current &8set investsnents are included at the lower of Cl and net realisable value l value. Trade debtors Tradc debtors atc amounts due from cust0ll for sold or services wforn]ed in the ordinary course of business. Trade debtOTS are recwised initially at the tTansaction price. They &e subsequently rneasurcd at amortised cost qing the effective interest metho4 less proviSlOD for itDpairrnenL A provision for the impairnjent of trade debtors is established when there is objective evidence that the chaTity v4iil not bc able to collect all amounts due according to the original terms of the receivables. Cash xnd ¢xsb equivxltnts Cash and equivalents conwise cash on band and call deposits. aod other short.terni highly liquid investments that are readily o)nvertible to a known amount of cash and are subject to an insigllificant risk of clwige in value. Trade ¢redltors Trade creditor8 are obligatiOD8 to pay for goo(ts or service5 that havc been a¢qUed in the ordinary course of business from suppliers. Accounts payable are eIlfied &$ Current liabilities rf th¢ charity does not have an unconditional rigbL at the end of the rep)rtAng perio¢ to defer settlement of the creditor for at least twelve months after the reporting dale. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presentrd as non-curreni liabilities. Trade creditors are recogDised initially at the traSaCtiOn price and subsequently me&sureAI at amortised cost using the effective interest method. Fund struethr¢ Unrcstricted income fimds arc general funds that arc available for usc at the trustees discretion in filrtherdnce of the objectives of the clwity. DeSig[ted funds are unrestricted fidS sd aside for specific Purp at the discretion of the trglees. Page 20
Torbay Cltizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 Penslonj and other post retlrement obllgadobs The charity operates a defined contribution pension scbeme which is a pension plan UDder which fixed contributions are paid into a pension fund and the charity Iw no legal or coD5tructive obligation to pay further ODtributions even if the fimd does not hold sufficient &ts to pay all employees the benefits relating to employee service in the cutretrt and prior puiiNJs. ContributioD8 to defined contribution plans are rwnised in the Sta*ment of Financial Activities when they are th. If contribution payments exceed the contribution duc for service, the excess 15 tecognised as a prq)aymeot. 3 Ineome from donadon$ xlld legad Unrestrlcted fuDds Gener Total 2025 Totsl 2024 Donations and legacies. Donations from individuals Grants. iti¢luding capRtal grants. 481 76.128 260 76.128 260 76,128 2.1(K) Grants from other rljarities 76,872 76.872 78,709 Pagc 21
Torbay Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 4 Income from ehlrltable *ctfvities Restricted Dds Total 2025 Total 2024 Athilt Social Care Precept Citizens Advice COL Grant EOP Energy Advice Pr0MBDX H&W Network cordinatOr Empower HSF4 Lottery Awanjs for All Grant Lott COL Grant Nationwide Nornjan Family Trust 10.500 15,Crf)O 3.51M) 14.400 4.769 1,715 28,375 9,684 52.646 28,375 9,918 28,375 9,918 30.(KK) 30,14X) 10.809 45,(M)6 1,5(Ki 12.(KM) 10.809 45.006 1.5(K) 12.1)iK) Macmillan 43.185 The Gibbons TnL8t Torbay Council - Housing Advocatr One Devon 12,000 2,800 7.088 YBS Project 9.450 9.450 152.058 152.058 205,662 5 Investment incoD Unrestrirted Total 2025 Total 2024 General Bank interest receivable 7,774 7,774 4.756 Page 22
Torbay Cltlzens Advlce Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 6 Expendlture on charltable actmtles by fund type Unrestrl¢t¢d Fllttds Designated GeDerl Restrl¢led Fun Totsl 2025 Cbaritable activilies Support costs 134,305 27,622 148.455 3,603 283.878 31225 161,927 152.058 315.103 Unrestrltted Funds G¢nerl Restrlcted Fun Total 2024 ChaTitable activitics Supwt costs 4.666 68.478 28.794 204,909 8.708 278,053 37,502 4.666 97272 213.617 315,555 Unrestrirted funds Designated General Restricted fund• Total 2025 Citizens Advice Torridge, Nort Mid and West Devon in partnership with Macmillan Core Service Fund Designated Premises 45.IK)6 45,(M)6 161,927 l.Il8 28,375 9,918 30,IXK) 161.927 1,118 HSF4 tA)ttery Awants for All GTant Nationwide Nornian Family Tn Seetec The Gibbons Tn]st Torbay COW11 - Housing Advocate YBS Project 28.375 9.918 30.0(K) 10.809 1,51J) 10.809 1.5(K) 12.0(K) 9.450 12.IKK) 9.450 161,927 152,058 315.103 Page 23
Torbay Citizens Advice Bureaux Notes to the Financial StatemeDts for the Year Ended 31 March 2025 Unrestricted ndS Deslgnated General Restrirted Dds Totsl 2024 Adult Social Care Project Citizens Advice COL Grant Citiz¢n5 A(fvice ToTTidg¢. Nort Mid and West Devon in partnership with Macrnillan Core Seryice Fund Designated IT Designated Premises Designaied Projecl Impaci Fund Desi1 Rccovery fimd ETnpower 10.500 15.0(Kl 10.500 15.(N)O 43,185 43,185 97272 806 2,130 1.210 520 1.715 22.500 3,500 4,624 28,375 9.684 52,646 2,800 97272 806 2,130 1210 520 1.715 22.51x1 3.5 4.624 28.375 9.684 52.646 2.81KI Energy Outreach Project H & W Netwo Coworditiator HSF4 Lottery Awards for All Grant Lottery Cost of Living Grani One Devon Torbay Council - Housing Advocate YBS Projert 12.(KKI 7.088 12.000 7,088 97,272 213,617 315.555 In addition to the expenditure analysed abovc. there ar¢ also goveTDance costs of £3,738 (2024 - £2,880) which relate directly to charitable activities. See note 7 for fill1her details. 7 An*ty5is of goVernCe and support Costs Governance costs Unrestricted funds General Totsl 2025 Total 2024 Independent examiner fees ExaMition of the financial stsiemeDts 3.738 3,738 2,880 3.738 3.738 2.880 Pag¢ 24
Torbay Citizens Advice Burea Notes to the Financial Statements for the Year Ended 31 March 2025 Net IncomlnWoutgolDg rewurees Net outgoing resourn for the year include: 2025 2024 Loss on disposal of fixed assets beld for the clwity's own use 1.481 9 TrnIt remunerntlon and expeDseJ No trustees, nor any persons connecled with have received any remuneration from the charity during the year. Two trl weTC rcimbur5ed a totsl of thil {2024.. £192) in Tel10 lo reclaimed travel and trnining expenses during the year. No trustees bavc rcceived any other b¢Dcfits fri)m the cbarity during the year. 10 Staff ¢0 The aggregate payroll costs were as follows: 2025 2024 Stsff costs dllrlng the ye*r were: Wages and salaries Social Security costs Pension costs 199222 13,754 6.747 193,377 13.940 6.872 219.723 214.189 The monthty averdge number of perso (including senior ttmtwent / leader51up team) employed by the cFthrity the year was &$ follows: 2025 .No 2024 No Clwitable activities 13 13 10 (2024- 8) of the above employees participated in the Ikfined Contribution PeL8ion Schemes. No employee received emoluments of more than £60,IXM) during the year. The total employee benefits of the key manwent wsouttl of the cbaTity wcre £31.476 {2024- £31,856). I I Independent examiner's remuneration 2025 2024 ExaMItion of the financial statements 3.738 2.880 Page 25
Torbay Citizens Advice Bureaux l%otes to the Financial Statements for the Year EDded 31 March 2025 12 Txadon The clwity is a registered clwity and is therefoTC exem frorn tsxation. 13 Debtors 2025 2024 Trade debtors Prepayments and accrued income 6.031 769 8,144 1,970 6,8 10.114 14 Current #Met inve5tDnts 2025 2024 Fixed tem bonds 89,752 88.583 15 Cash 4nd ush equfvalents 2025 2024 Cash on hand C&sh at bank 302,865 385.980 302.925 386,064 16 Credltors: amounts fxllfing due wlthln one year 2025 2024 Trade creditOTS Other laxation and social security Otber creth'tors Accruals Deferred income 12.824 3.138 15,680 2268 3,112 14288 2.760 73,598 53.899 89,141 96,026 2025 2024 Deferred income at l April 2024 Resources deferred in the period Amounts released from previous peri(Mts 73.598 23.889 43.598 47.770 73.598 47,770 Deferred income at year end 53.889 73.598 P88e 26
Torbay Citizen$ Advfice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 17 Penslon and other s¢hem Defined contribution peu$lon stheme The clwity operates a defined contribution pension scheme. The pension cost charge for the year repres¢nts ¢ODtributions payable by the cbatity to the scheme and amounted to £6.747 (2024 - £6.872}. 18 Fund$ BgJnce xt 31 Mrch 2025 BlaDce at I April 2024 Incomln2 resources Resources eipended Transfers Unrestrlcted funds Gefver41 ur¢strIcted funds 311,144 (161.927) (3.442) 230,421 Designatsd Premises Expen rr Systems fund Sickness cover Project Closure Impt Fund io,( 13.(KK) 8.450 2,049 44,092 (1,118) 1,118 io,(KJo 13.IXX) 8,580 2,049 46286 130 2.194 77.591 3.442 79.9l5 Tot UDrntricted funds 388,735 163.045 310,336 Restrtcted funds Macmillan HSF4 Lottery Award8 for All Grdnt Nationwi(k Nomwi Family Trust Seetec Torbay Council - Housing Advoca The GibiK)ns Tntst YBS Project 45.(KJ6 28.375 (45.(K)6) (28,375) 9,918 30.0(K) (9.918) (30.000) (5,Crf)O) (10.809) 10.809 12.iKX) 1.5(K) (12.000) (1.500) 9.450 Total rertrlcted funds 152.058 (152,058) TotAI funds 388.735 236.704 315,103 310.336 Page 27
Torbay Citizens Advice Bureaux Notes to the Financial Statements for tbe Year Ended 31 March 2025 Balance it 31 March 2024 Bxlanet at I Aprll 2023 Resources expended resources Tran$fer8 Unrestricted ndS Genernl Unrestricted fund8 186.417 83.465 {97,272) 138.534 311.144 Designated Premises Expenscs IT Systems fund Core Service Fund Sicknes5 cover Project Closure Impact Fund Rcdundancy fimd i 00,Th 13.(XX) 70.785 8.450 3259 33.397 (2.130) (806) (87,870) 806 (70.785) lo.)0 13,(K)O 8.450 2,049 44.092 {1210} (520 11.215 228,891 (146,634 77.591 Total unrestrlcted funds 415,308 101.938 83.465 388.735 8.100 Restrl¢t¢d Adult Social Care Precept Hcalth and Wellbeing 10,5(K) (10,5fX)) (145) 4.769 52,646 <4,624) (52,646) Lottery COL Grant Energy Advice ProgrammeiEBDx Citizens Advice COL Grant Empower EOP 14,4 15.(K)O 1.715 3,500 43.185 28.375 {22,5(K)) (15,(KK)) (1,715) (3.5(Kl) {43,185) (28.375) 8.IIK) HSF4 Lottery Awarts for All 9,684 (9,684) Torbay Couticil - Housin8 Advocate One Devon YBS Project 12,(KK) 2,800 (12,(M)O) (2.800) 7.088 Tot41 rejtricted lld5 145 205.662 213.617 8.100 Total fid• 415.163 289,127 315,555 388.735 Page 28
Torbay Citlzens Advlce Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 DeslgDated Funds PreDseS EenSeS . The premises expenw fimd h&8 been set aside in order to fuDd the costs associated with th¢ upkeep of the Current premises. IT System Fund - The rr system fund h&$ been set &side to ensure that systems arc znaiDtsined at a sufficient level to ensure the contAllued delivery of a quality advice 1¢¢. Core Servlce Fund - a fimd to bc used to offset the additional costs of deliveritig our ¢ore generalist service. Project closure impart fund - FuDd kn mitigate the impact of project closure and contingency planDmg. ReduDd*ncy Fund . for the PUTpose of transparency and good governan. the trustec5 have created a fund to cover Potential liabilities of the clwity as at l April 2025. SlekDeJs cover fund - a fund to cover the one-off costs of staff sickne&s cover. Page 29
Torbay Citizens Advice Bureaux Notes to the Finaneial Statements for the Year Ended 31 March 2025 Restrlcted Funds Adult Soclal Care Preeept - A Torbay Council grant to support a range of Con]munity and Voluntary sector or8ani5ations to assist them in providing activities and services for local people to support tbeir independence, provide advice and infornution and to deliver help with challenges related to loneliness and isolation. These grant payments are funded from the Council Tax precept to specifically support Adult Social Care in ToTbay. This includes workmg with local community organisations to ¢nbaDC¢ SUPPOrtiv¢ neighbourhood and encouT88e support and innovatio Empower . A grant from Citizens Advice South Hams to support those in fuel povety. Energy Advlce Progrmme - grant funding from CitizeLs Advice to provide advice services to clients at risk of fi1 poverty. Citizens Advice COL GraDt- for a Volunteer c11t0[ role and to rew the itropin. EOP - Funding to provide Energy Outreach sessions in the community to support people with kIllg their ener8y costs llre affordable. H¢th & Wellbeing cOrdInat0r - Torbay Council ASC fimding from the Athdt Social Care (ASC) precept to employ a Voluntsry Sector Health and Well-being Network Ccpordlr. IAtrttery COL Grant- Funding to PTOVi(k IM)USiDg advice aDd to re-open the dropin. Cltlzens Adte Tonadg& North, Mid and West Devon in partnershlp wlth Mcmillan CaDcer Support - Provision of a holistic welfare benefits, emplo¢ll( bousing. debi and geneTal advice service for people affected by cancer. Ntionl IA)ttery Award8 for All - Funding for a Specialist Energy Advtser post. NatioTbwide - Funding from the Nationwide Community Fund to support those at risk of homelelesS by giving advice and infotllJatiOn. Norman Family Trnst - Funding to eDable two (tropins per week and to SUprt with training and supervisioo costs. One Devon - NHS South West cost of living conuDunity fimd granL Seetec - Funding for a generalist a(fviscr to b¢ bas at Seetcc Plws providing face to fatt a(fvi¢¢ for thos¢ working with an emplowient coach. The Glbbons Trust - Funding to provide debt advice. Torbay Council HSF4 - Funding lo ptovidc enepdy and debt advice. Torbay Councll Houslng Advocate - fimding to assist ID providing adivities aDd r¢S for local people to SUPPOrt their mdependence. provide a(fvice and infonnation and to deliver help with challenges related to housing quality. CODsumer rights and health. YBS project - Funding through a national Citiz¢n5 Advice project to provide face to fac¢ generalist advi¢¢ in the branch to th0 approaching the Yorkshire Building Society. Page 30
Torbay Citizens Advfice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2025 19 Anatyslj ofDet assets bettveen funds Unrestricted funds General Total funds at 31 Mrdrch 2025 Restricted fuDdJ 345,578 (35.242) 53,899 {53,899) 399,477 89.141 Current liabiliti¢s Total net assets 310.336 310,336 Unrestrlcted funds General Total funds •t 31 Marth 2024 Restslrttd funds 411.163 (22.428) 73.598 (73.598 484.761 96.026 Current liabilities Total net assets 388.735 388,735 20 Related party trwrtions Dwing the Ye the clwity mad¢ th¢ following re]ated paTty trJnsactioThg: Eielrr Ciiixruj AdvA¢¢ Bur¢ Key management services are provided by Exeter Citizens Advice Bureau. The value of key rnant services provided during the year total £46.408 (2024: £42.884). The value of other recbarges inallr during the year totsl £2,426 (2024: £3,346). At the balance sheet date the auK)unt to Exeter Citi7ffis Advice Bureau vrds £12.041 (2024 . £336). Pa8e31