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2022-03-31-accounts

Somerset ageuK Age UK Somerset (a Company Limited by Guarantee) Report of Trustees and Unaudited Financial Statements for the year ending 31st March 2022 Company Number: 02717676 Charity Registered in England and Wales Number: 1015900

AGE UK SOMERSET (Company Limited by Guaranleel ageuK Contents Reference and Administrative Details Company Status Our Goveming Document Appointmenl of Trustees Our Aims and Objectives Areas of Activity Our Services Our Volunteers 11 Quality Marques Risk Management 12 Financial Review of the Year 14 Statement of Trustees, Responsibilities 19 Independent Examiners. Report 21 Stalement of Financial Activtties 23 Company Balance Sheet 24 Statement of Cashflows 26 Notes to the Financial Statements 27

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Reference and Admlnlstratlve Details 21122 Trustees, Members and Directors 202112022 A. Fraser MBE (Chair) D. F. Johnson FCA (Treasurer) L. Hardy A. Van Vliet J. Knight {resigned 28 June 2022) S. Holt Dr. T. Benn (resigned 24 March 2022} Honorary Trustees B. Gibbs FCIS Chief Executive P. J Dolan Msc Cmgr FCMI {DipM) Principle Office and Registered Office (Group: Charity and Trading Subsidiary) Ash House, Cook Way. Bindon Road, TAUNTON, Somerset TA2 6BJ Solicitor Porter Dodson. The Quad. Blackbrook Park Avenue. TAUNTON, Somerset TA12PX Independent Examiner Alexandra Shore FCA CTA DChA. A C Mole, Chartered Accountants, Slafford House. Blackbrook Park Avenue. TAUNTON. Somerset TA12PX

AGE UK SOMERSET ageuK (Company Liniiled by Guaranleel Related Parties Age UK Somerset was an active member of the Age Concem Federation until its demise on 31 March 2011 and has subsequenlly taken membership of the Age England Association. its successor. In addition, Age UK Somerset has continued to work in active partnership with Age UK and became a Brand Partner with them in October 2010. Partnership activities during the year has included working with the Somerset Group of Charities relating to Open Mental Health as well as projects with Somerset Public Health, Somerset Council and North Somerset Council. During 2021122 Age UK Somerset agreed to receive a sum of £21.423 from The Taunton Cider Charitable Trusl. The Trust was set up to aid pensioners of the fomier Taunton Cider Company who needed some financial help. The Trust transferred the money on the basis that, for a period of 5 years, Age UK Somerset would assess and pay any claims from pensioners. The Trusl was subsequently wound up. The Charity's wholty owned subsidiary, Age UK Somerset Trading Limited, was established to operate its trading activities. The wholly owned subsidiary gift aids any profits to the Charity. Age UK Somerset Trading Ltd ceased trading on 22 January 2020. Administration of the Charity The Trustees. WIK) are also directors for the purposes of the Companies Act. present their report and the financial statements of the Charity and Group for the year ended 31 March 2022. This report has been prepared in accordance with the special provisions relating to small companies within Part 15 of the Companies Act 2006. Company Status The Charity is a company limited by guaranlee and does not have a share Capitsl. Each member of the company (the Trustees) undertakes to contribute to the assets of the company rf it is wound up during the time that he or she is a member, or within one year afterwards, for payment of the debts and liabilities of the company contracted before the time at which he or she ￿aSeS to be a member. and oflhe costs, charges and expenses of wnding up, and for the adjustment of the rights of the contributories among themselves. such amounts as may be required not exceeding £1.

AGE UK SOMERSET ageuK (Company Limited by GLiaranteel Our Governing Document Age UK Somersel is a company limited by guarantee govemed by its Memorandum and Articles of Associalion dated 26th May 1992. which were amended to allow for current governance arrangements and extend the geographical area of benefit on 28th August 2003. New Memorandum and Articles of Association were adopted on 5th April 2011 to legally reflect the change of name of the Charity. We are registered as a Charity with the Charity Commission. The Board of Twstees. which must have a minimum of 5 members, administers Ihe Charity. The Board meets regularly throughout the year and transacts all the main business of the organisation. The Trustees are volunteers and tske no remuneration. The Trustees fomi sub-committees when required. for example Finance, and if necessary. offi￿rS will detemiine decisions in between regular meetirys and seek ratification al the next regular board meeting. A Chief Executive is appointed by the Truslees to manage the day to day operations of the Charity. To facilitate effective operations the Chief Executive has delegated authority for all operational matters within the temis of delegation as approved by the Trustees. The Trustees The Trustees, who are also directors of the company for the purposes of company law, are appointed by the members of Age UK Somersel at the Annual General Meeting of the company in accordance With the companVs Artides of Association. In addition. the Trustees may appoint persons to fill any casual vacancies which occur during the year and may also Co￿p1 a limited number of additional persons to the Board. Within our Board of Trustees. we aim to have and recruit a wide range of skills and complimentary specialism, for example. persons from a legal, financial and health background. At each AGM one third of the Trustees who are subject lo retirement by rotatbn shall retire from office.

Somerset ageuK AGE UK SOMERSET (Conipany Limited by Guarantee) Unless notified in writing by the Trustee. the date of appointment of a new Trustee is taken as the date of resignation of the previous Trustee. The Chair is nominated from existing Trustees where possible. but if there are no interested candidates then this would be advertised extemally. Trustee Induction and Training New Trustees undergo an induction session to brief them on their legal obligations under charity and company law as well as providing a broad picture of the activities of the Charity and its policies and procedures. This is encompassed in a Trustees, Handbook which is regularly updated. Aims and Objectives The legal objects of the Charity are to promote the wellbeing of older people within the area of the administrative County of Somerset and the unitary authority area of North Somerset. The Charity has the general aim of contributing to the quality of life of older people within its area of benefit. and this has been embodied within its mission statement. Our vision for what we want for older people in our area is quite simple.. That older people, thelr families and carers, have opportunltlos and access to Inforniation and services that enable them to make choices so that they experience fulfilment and satlsfaction in later life. Our mission therefore encompasses what we will do to make the vision a reality: As an organlsatlon, and worklng with partner organlsatlons, to provlde valued servlces and promote the wellbeing and Independenc6 of older people, In all thelr diverslty, helping them live longer and better. We will pul the needs of older people at the heart of all we do by providing comprehensive and accessible infomiation and services.

Somerset AGE UK SOMERSET (Company Liniiled by Guaranlee) ageuK We aim to ensure that everything we do will focus on achleving the bestfor older poople by exhibiting the following values: As we value the independence of our organisation lo direct our business and select our objectives, so we will argue for everything that sustains and maximises the independence of the individual. We strive to eam Ihe respect of our partners and users and will respect the wishes and aspiralions of others. We endeavour to ensure that the lifestyle arKJ circumstances of older people guarantees their dignrty at all times. In working with older people, we V#ill seek to empower them. We wlll celebryate diversity and offer equal opportunities. Moving Forward The maln objectives for the coming period are as outlined In the Age UK Somerset strategic Plan 2022 -2026 with the overarching Strategic themes: Maintain and develop our services in response to local needs Working in partnership to enhan￿ the vision. mission and values of Age UK Somerset Continually raising the organisation's profile Be recognised as an efficient and effective organisation. V￿rkIng for the benefrt of older people Be a financially sustainable organisalion Understand the positive difference Age UK Somerset is making lo the lives of older people

Somewt ageuK AGE UK SOMERSET (Conipany LirTriiled by Guarantee) Our Areas of Activity The main areas of activity continue to be the delivery of direct services to older people. promoting partnership and co-operation with other organisations concemed about meeting the needs of older people. involving older people in order to ensure that their voices were heard.. carnpaigning and developing new worf( projects. The delivery of direct services to older people is at the heart of what the Charity does. All our services aimed to improve the wellbeing and quality of life of and for older people. Much of our work in 202112022 has been about'building back, from the disruption of Covid. The demand for our services continues to increase. Many older people recognise the 'trusted brand. that is Age UK. The charity remains grateful to the many organisations that continue to help fund the work we undertake. Thanks go to: The National Lottery, Nanu Huyu Trust. Somerset County Counal. North Somerset Council, Quartet, the BNSSG, Wesport, SASP. Somerset Community Foundation, Independent Age, St Monica Trust, Age UK national and many. many olher8. The Charity continued to have a role to play in campaigning on a variety of issues relevant to older people and developed work wth Age UK on topics such as TV licences, pension refomi and paying for care. This is an area of work that continues to develop with new themes added each year. Delivering Public Benefit All of the activities of Age UK Somerset are aimed at promotiry the welfare of older people across Somerset and North Somerset and are designed to provide support andlor activity that enhances our beneficiaries, quality of lrfe. The impact of our work is demonstrated by the regular and hugely positive feedback received from our seNce users. This feedback is regulady monitored and is an important component in our constsnt ￿VIeW and improvement pr￿sS relating to our seNi¢e delivery. Age UK Somerset continues lo listen to older people and a regular monthly SOOM question, tracks the wews of a cross section of older people in our area on key topics.

,•1 Somerset ageuK AGE UK SOMERSET (Conipany Limited by Guarantee) The following section of this report shows the scope of our work. The Trustees have had due regard to the Charity Commission guidance on public benefit. Our Services Informatlon and Advice (l & A) is delivered throughout Somerset and North Somerset providing older people and their families with information and advi￿ on matters of concern to them, assisting them to make decisions. This service is primarily delivered from a ￿ntral offi location, which handles the majority of enquiries via the telephone, as well as online enquiries. A small team of community based l & A volunteers take the service to locations across our area making the service accessible to more older people. Over 5000 older people, including their families. were helped during 202112022 by this service. Included in this work was the support to clients in applying for Attendance Allowance and Disability Living Allowance. with suc￿Ssful claims bringing in an estimated £1.5m into the local e￿nomY and having a significant impact on the individuals. Agelng Well is the seniice that provides older people with opportunities to get together to stay fit and active. We provide over 120 weekly exercise classes across Somerset and North Somerset. even in quite remote areas. These range from traditional chair-based activities such as Flexercise led by trained Volunteers, to Movement to Music, Yoga and Tai Chi sessions to name few, that are led by paid qualified instructors. We have started providing a range of specific 'health based. classes as well as conditioning exercises for patients in Kewstoke ward in Weston General hospital to aid discharge. We are building back strongly with our 'Stay Strong. Stay Steady. classes as well as Otago to really help with falls prevention. The support of Somerset Public Health and The Bristol, North Somerset and South GIoU￿sterShIre Clinical Commissioning Group has been vital.

Somerset AGE UK SOMERSET ageuK (Company Limited by Guaranleel The Toe Nail Cutting Service, which is part-funded by the Somerset Partnership NHS Foundation Trust, is available to older people living in Somerset with the aim of improving their quality of life and mobility. Cuts are delivered by trained assistants, mainly in clinic settings across the county, four times a year as defined by the Podiatry Service. This vitally important service caters for some 800 older people. As some of the cuts are provided in clients own homes we are required to be registered with the Care Quality Commission (CQC) and subject to an annual audit. We are currently rated a 'Good' service by the CQC. Our ActSve Befriending Service is aimed at combating the loneliness and isolation of older people across Somerset and North Somerset. while at the same time enjoying being outside for some exercise and movement. Trained volunteers provide one to one support to individuals including encouraging and enabling them to access seNices and activities in the community whenever possible. Our Friendly Phone Call service is primarily for those that suffer mild to moderate depression and anxiety. This service was part of the countywide Open Mental Health partnership. On average around 30 individuals were supported each month. Cognitive Stimulation Therapy is a service that can help those with a recent diagnosis of dementia, buy some more time. It is non-pharnaceutical intervention and provides a safe space for people to enjoy life now and spend time with others in a similar situation. Information & Advice North Somerset 'SCAMS' is an Anti-scams project with North Somerset Trading Standards where our staff member works with local people who had sadly been the subject of a scam. Age UK Somerset helps many vulnerable and elderfy people each year who had been victims of scamming and many awareness raising sessions are held to equip people who may be targeted. During the pandemic. as much work as possible was carried out via the telephone. io

ageuK AGE UK SOMERSET (Company Limiled by Guarantee) Our Wonderful Volunteers We have had another very successful year in terms of recruiting and retaining volunteers. We are proud to have 270 active volunteers as part of our team. Our volunteers have roles in our Ageing Well. Infomiation & Advice and Befriending seryices. Friendly Phone Calls, Cognitive Stimulation Therapy as well as providing administrative support. We aim to make the volunteers feel appreciated and as part of that process we run a number of Thank You. events during Volunteers, Week each June and also in December. The volunteers have indicated they value these. ?) Volunte•iJ' W••k a9• We also encourage volunteers to give feedback in order for us to improve their experience and our servi￿$ for the clients that they visit. Although not able to hold face to face events in June 2021. we did hold a number of online events and kept in touch by email and our Voice. online volunteer magazine. Whilst it is difficult to calculate. we estimate that each year our volunteers contribute around 35.000 hours helping to make our services both suc￿Ssful and very cost effective. If we apply a £10 an hour to the hours they give this amounts to well over £350,000 and many of the tasks would be valued much hKJher. The value of this unpaid volunteer time has not been recognised in the Financial Statements in accordan￿ with Charities SORP {FRS102) as detailed in the accounting policies. The organisation, along with those who benefit directly from the activities they undertake, greatly value the contribution volunteers make to the organisation and to the lives of older people. li

AGE UK SOMERSET (Conipany Limiled by Guar3nteel ageuK Quality Marques The Charity Quality Stsndards for the Age UK nefv￿rk verify that Age UK and its partners are well-govemed and effective organisalions committed to the wellbeing of older people. staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission. Age UK Somerset has held the Charity Qualty sta￿lards since May 2018. During 2021 Ihe charity completed a self-assessment to ensu￿ it contlnues to hold to the slandard. We await a formal inspection likely during 2022. In addition to the above, the Infomation & Advice service is in the process of attaining the rigorous standard ne￿SSary to be awarded the Information & Advice Quality Programme (IAQP). The Chief Executive is the Registered Care Manager and the organisation is registered to provide 'personal care, by the Care Quality Commission {CQC) in relation to its Toe Nail Cutting servi￿. The last two assessments by the CQC resutted in Age UK Somerset being given a 'classification of 'Good'. Risk Management The Trustees have in place a fomial risk management process to assess risks and implement risk management strategies for the Chanty and tts subsidiary trading company. This process includes review by Trustees and senior managers. The process identifies the lypes of risks faced. prioritises them in tems of likelihood of occurrence and potential impact and identrfies the means of mitigating these risks. Key strategic documents reviewed and continually updated by the organisation include.. The Business Continuity Plan The Strategic Business Plan. 12

AGE UK SOMERSET (Company Limiled by Guarantee) ageuK Key risks that are continually monito￿d by the organisation include: Safeguardlng Risks Safeguarding of all our elderly clients, Volunteers and Staff is key for Age UK Somerset. Detailed policies and procedures are regularly reviewed, full training is provided for all our Volunteers and Staff and an 'easy read, procedure guide is provided. We maintain a regular and wsitive relationship with both the Somerset arKI North Somerset Safeguarding Boards. Threats to Staff & Volunteers, Safety. All staff and volunteers go through an induction process. Relevanl policies relating to both financial and personal safety are regularly updated (on a rolling basis) by the Trustees, Chief Executive and Head of Support Services. All policies are available to Volunteers and Staff at all times al Ash House and remotely via Sharepoint. l.T. Failuro As with many organisations, both large and small. we rely heavily on l.T. for banking, finance recording. secure data capture etc. We retain the SeNi￿S of a Devon based company called l.T. Champion to support us in our l.T. infrastructure requirements and regularty discuss with them any improvements we could make. Financlal Fraud We adhere closely to a Financial Intemal Controls policy and accompanying checklist fonnulated on Ihe recommended Charity Commission templates available on their website. to safeguard the Charity from potential fraudulent acts impacting on our banking and financial PrO￿sSeS. The Risk Managemenl process is reviewed annually and mnitore(I during Ihe year by Trustees. Relevant Age UK Somerset policies and assessments. are reviewed by the Board of Trustees on a periodic rolling basis. 'Each 'Service' has its ovm risk assessment(s). Each time Age UK Somerset has a new activity or service. a full risk assessment is completed. 13

AGE UK SOMERSET ageuK {Company Limiled by Guarantee) Flnanclal Revlew of the Year Statement of Financial Activities Total income from all SOu￿e$ was £696,281 (2021: £658,666) an increase of £37.615 (5.7 % ) (2021: decrease £290.593 and 30.6 % ) from the previous year. No trading activities were carried out during the year through the Charivs wholly owned subsidiary Irading company. Balance Sheet At the year end the Chartiy's net assets stood at £660,275 (2021: £670,196) of which £50.377 (2021: £35,852) was in restricted funds. Details of the funds and the movements therein are given in Notes 19 and 20 lo Ihese accounts. Summary There was an overall deficit of £9.921 (2021: surplus £70.429) a decrease of £80.350 (114Q/o) from the previous year. The financial position of the Charity following a very drficult period. due to Covid, is in the Board's view positive. largely due to the receipt of legacies recognised in the accounts and the additional fundirKJ SUPPOrt malerialising due to successful grant claims. The Charity's funds balance is presently in excess of the reserves policy and provides a secure basis to facilitate designated project work and to mitigate the anticipated retum of the challenge of raising finance to deliver the Charity's work across Somerset and North Somerset in the future. Legacles From time to time the charity is the recipient of bequests. often in the fonn of legacies. There were no notable legacies during the financtal year. 14

AGE UK SOMERSET ageuK (Company Limited by Guarantee) Review of Principal Funding Sources The Board of Age UK Somerset continues lo operate a policy of accessing as diverse and varied a range of funding as possible in order to not become over reliant on any single source and therefore provKle income security. The majority of the Charity's funding comes from agreements with organisations that share and wish to support the Charitys aims and objectives. Increasirigly this source of funding is subject to cuts. however Ihe recognition of the consistently positive impact our charity's work has on the wellbeing of older people has significantly contributed lo a continuation of this financial support. Wherever possible the Charity aims to maintain these funding relationships going forward and is aclively seeking to further this objective by working in partnerships wilh other charitable organisations. Although funders will have their own budget constraints, the Charity still consistently endeavours to forge longer tenn agreements Wtth furKJers wherever posslble. The Charity has historically been in re￿ipt of significant levels of income from seNice fees. The Ageing Well service, has, historicalty, been a good source of service fee income and was operating at around £200.000 per annum pre-covid. The Charity is successfully working towards getting this vital Sour￿ of income reinstated to previous levels. Service fees are re-invested in supporting the services as designated funds. Grants from foundations and trusts. legacies and donations are gratefully received and the Charity is able to recover tax under the Grft Aid scheme from those donalions that qualify. The charity also receives income from a numberof commissioned services. These include TNC. a Cognitive Stimulation Therapy serrfice, Friendly Phone Calls and a 'Stay Strong, Stay Steady, servi￿. 15

Somerset AGE UK SOMERSET ageuK (Company Limited by Guarantee) Befriending SeNice project opportunities Volunteers training arKI events IT hardware renewals IT Cloud infrastructure initiatives in a￿a$ such as Finance. Human Resources and Telephony. Details of the designated amounts are specified in the Statement of Funds (Noles to the Accounts 19). The remaining surplus of free reserves allows sufficient cover for income loss risk, the negative financial impact of unexpected adverse events and facilitating funding for further new opportunities. Investment Policy The Board has the power to invest the Chantys assets as it sees fit. However, its present policy is not to have investsnents unless ne￿SSary to accumulate for an identified project, where the aim would be to invest in a manner consistent with the objectives and timing of the project. No such investments are presently held. Reserves are plac￿ on interest bearing deposit. These are split between the Charity's principal bankers SanlaThJer Corporate Banking, Nalwest and the CCL Charities Official 5nvestment Fund (COIF)- Charities Deposit Fund. Funds are deposited to make best use of the Financial Services Compensation Scheme (FSCS). which protects deposited balances up to £85.OCM). Plans for the Future Period Covid did freeze many plans, ambitions and opportunities for an entire year. Nevertheless. we started building back in 2021122 as restrictions eased. Plans from 202112022 remain￿ the same as it was from 202012021 and is detailed as follows. There are changes occurring in the NHS and Social care arenas nationally and at a local level. The Charity sees a clear route for further activity within these areas. The ICS (Integrated Care System) becomes a statutory 'beast' in 2022. Already Age UK Somerset, in conjunction with partners from the Somerset group of Charities have submitted a paper to the ICS Board on how we want to engage with them. 17

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Age UK Somerset maintains an inlerest in the Somerset and North Somerset neighbourhood initiatives, social prescribing across the VCSE (Voluntary, Community & Social Enterprise) seclor and the 'prevent' agenda in respecl of mental health issues. Changes to the CCG (Clinical Commissioning Group) in North Somerset (now joined with Bristol and South Gloucester) provKle an opportunity for the three local Age UKS in those areas, including this chartty, to develop some shared delivery models for commissioned services. This is most notsbly in regards to frailty services. This continues to be worked on. The Charity will continue to be active in the areas of toe nail cutting, gentle exercise, services for the frail, help for those wtth a dementia diagnosis, information & advice and friendly visiting. The Charity has introduced a 'holistic assessment. sep4ice to ensure older people have solLrtions to a range of issues andlor problems that impact them. The Charity continues to seek out funding for this serwce. 18

Somerset AGE UK SOMERSET (Cornpany Limited by Guarantee) ageuK Statement of Trustees, Responsibilities The Trustees (who are also directors of Age UK Somerset for the purposes of company law) are responsible for preparing the Trustees, Report (incorporating the directorfs report) and the financial ststements in accordance with applicable law and United Kingdom Accounting Standards. including Financial reporting Standard 102: The Financial ReFK)rting Standard applicable in Ihe UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees lo prepare financial statements for each financial year, which give a true and fair view of the stste of affairs of the charitable company and of the income and expenditure of Ihe Charitable company for that period. In preparing these financial statements. the Trustees are required to: Select suitable accounting policies and then apply these consistently, ObseNe the methods and principles in the Charities SORP. Make judgements and a¢￿unting estimates that are reasonable and prudent, State whether applicable UK Accounting Standards have been followed. subject to any material departures disclosed and explained in the financial statements, and Prepare the financial statements on the going concem basis unless it is Inappropriate to presume that the charitable company will continue in business. The Trustees are responsible for maintaining proper accounting records. which disclose with reasonable accuracy al any time the financial position of the charitable company and enable them to ensure that the financial slatements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and Sntegrity of the corporate and financial infomiation included on the charitable company's website. Legislation in the United Kingdom goveming the preparation and dissemination of financial statements may differ from legislation in other jurisdiclions. (continued overleaQ 19

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Inde endent Examiner's Re Somerset 'the com an ort to the Trustees of A e UK I report to the Charity Trustees on my examination of the accounts of the company for the year ended 31 March 2022, which are set out on pages 23 to 47. RESPONSIBILITIES AND BASIS OF REPORT As the Charity's Trustees of the company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act.). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act. INDEPENDENT EXAMINER'S REPORT Since the company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confimi that l am qualified to undertake the examination because l am member of the Institute of Chartered Accountants England & Wales. which is one of the listed bodies. I have completed my examination. I confimi that no matters have come to my attention in connection with the examination giving me cause to believe: 1. accounting records were not kept in respect of the Charity as required by section 386 of the 2006 Act" or 2. the accounts do not accord with those records; or 3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair view, which is not a matter considered as part of an independent examination. or 4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)). 21

Somerset AGE UK SOMERSET (Company Limited by Guarantee) ageuK Statement of Financial Activities includln Income and Ex enditure Account for the ear ended 31 March 2022 Unrestricled Restrlcted Notes Funds Funds Total Unrestrictod Restrlcted Total Funds Funds Funds Funds 2022 2021 Income: Donations, gifts & legacies 2 29.489 Investment income 661 55,986 85.475 661 32.779 303 62.957 95,736 303 30.150 55,986 86,136 33.082 62,957 96,039 Income from ch8ritable activities: Services 4 130.970 Grants and contracts 5 113.792 Other 10.000 130.970 469.175 10.000 39,483 206,408 15,000 39,483 299,256 505.664 2,480 17.480 355.383 Total Income 284,912 411,369 696,281 293.973 364,693 658,666 Expenditure: Charitable activities 7 122.387 583,815 706.202 111.524 476,713 588.237 Total expendituro 122,387 583.815 706,202 111,524 476,713 588,237 Not {expendituro)Iln¢ome for the year before transfers 162.525 (172,4461 (9,921 182.449 (112,0201 70,429 Transfers 1187.971) 187.971 {106,366) 1[￿.366 Net movomfrnt In funds (25,446) 15,525 (9.921) 76,083 (5,654> 70.429 Fund balances 1 April 635,344 34.852 670,196 559,261 40,506 599,767 Fund balances 31 March 609.898 50,377 660,275 635.344 34,852 670,196 23

•4 Somerset ageuK AGE UK SOMERSET (Company Limited by Guarantee) Balance Sheet as at 31 March 2022 Com an Re istration Number: 02717676 Nots$ 2022 2021 Flxed a5sets'. Tangible assets Investments 14 15 2,738 7.277 2,740 7,279 Current assets: Debtors Cash at bank and in hand 16 65,195 654,816 54.836 636.369 720,011 691.205 Llabilities". Creditors falling due wilhin one year 17 62,476 28.288 Net Current assets 657,535 662.917 Total assets l•ss current liabilities 660.275 670,196 Net assets 660,275 670.196 The Funds of the Charlty: Unrestricted Funds: General funds Designated funds 444.660 165.238 442,579 192,765 19 609.898 635,344 Restrlcted funds 19 50.377 34,852 Total Charlty Funds 660,275 670,196 24

I Somerset AGE UK SOMERSET ageuK {Company Liinited by Guaranlee} Balance Sheet as at 31 March 2022 continued Com Re istration Number: 02717676 an The Company is entitled to exemplton from audit under Section 477 of the Companies Acl 2006 for the year ended 31 March 2022. The members have not required the Company to obtain an audtl of their financial statements for the year ended 31 March 2022 in accordance with Section 476 of the Companies Act 2006. The Trustees acknowledge their responsibilities for. (a) ensuring that the Company keeps accounting records which comply with Section 386 and 387 of the Companies Act 2006 and Ib) preparing financi81 statements which give a true and fair view of the stste of affairs of the Company as at the end of each financial year and of tls profit or loss for each financial year in accordance wth the ￿qUIrementS of Sections 394 and 395 and which othe￿iSe comply with the requirements of ihe Companies Act 2006 relating lo financial statements, so far as applicable to the Company. The financial statements have been prepared in aC￿rd8n￿ with the provisions of part 15 of the Companies Act 21K)6 relating to small companies regime. s4 Approved by the Board for issue on 21 . &rtm.kfj... 2022 and signed on its behalf by.. A E Fraser Chair D F Johnson FCA Treasurer 25

•4 Somerset AGE UK SOMERSET ageuK {Company Limited by Guarantee) Statement of Cashflows for the ear ended 31 March 2022 2022 2021 Notss Cashflows from operating actlvltles: Net movement in funds for the year (as per Statement of Financial Activities) Adjustments lo cash flows from non-cash items Depreciation 14 Investment income (9,9211 70,429 7,151 (6611 6,669 13031 {3,4311 76.795 Working capital adjustmenls.. Ilncrease)IDecrease in deblors IncreasellDecrease) in trade creditors 16 17 {10,3591 34,188 300.737 17.7391 Net cash generated from operating activities 20,398 369.793 Cashflows from investing activities: Interest from investments Acquisitions of langible assets 661 (2.6121 303 {2,989) 14 Net cash (used In) Investlng actlvities {1.951) {2,686) Change In cash and ¢ash equival8nts In reporting period 18.447 367,107 Cash and cash equivalents at the beginning of the reporting period 636.369 269,262 Cash and cash gquivalents at the end of the reporting period 654.816 636,369 26

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Notes to the Financial Statements for the ear ended 31 March 2022 Accountlng Policies The principal accounting policies adopted in the preparation of the financial statements are as follows= Basis of preparation and assessment of going ¢on¢ern The financial slalements have been prepared in accordance with Accounting and Reporting by Charities: Statements of Recommended Practice applicable to charities preparing their accounls in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) Ilssued October 20191- {Charities SORP IFRS 102}}, the Financial Reporting Siandard applicab￿ in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Age UK Somersel meets the definition of a public benefft entity under FRS 102. The financial stalements have been prepared under the historical cost convention with items recognised al cost or transaction value unless stated olherwise within these notes. Legal status of the Charity The Charity is a company limited by guarantee and has no share capital. In the event of the Charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the Charity. As 8131 March 2022 there were 6 members. The company is incorporated in England and Wales. Registered office: refer to page 3 Reference and Administrative Details 21122. Investments in Subsidiary Undertaklngs Investments in subsidiary undertakings are measured at cost and reviewed annually for impaiment. On the basis that the subsidiary is not material to the group, consolidated accounts have not been prepared. Income Income from generated funds: All incoming resources are included in the Statement of Financial Activities when the Charity is legally entitled to the income, it is probab￿ Ihe income will be received and the amount can be measured ￿lIablY. The following specific policies are applied to particular categories of income. Income from donations and gifts is recognised in the year in which they are re￿iVable. For legacies, entiuement is taken as the earlier of the dale that either.. the Charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the Trust that a distribution will be made. or when a distribution is received from the estate. 27

I Somerset ageuK AGE UK SOMERSET (Company Limited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 Accounting Policles (¢ontinued Income from generated fvnds {continuedl: Receipt of legacy, in whole or in part, is only C￿nsidered probable when the amount can be measured reliably and Ihe Charity has been notified of the executor's intention to make a dislribulion. Where legacies meet the criteria for income recognition but have not been ￿ceiVed at the ba18nce sheet date they are recognised in legacy income and other debtors. Where legacies have been notified to the Charity or the Charity is aware of the granting of probate and the criteria for income ￿cognItion have not been met, then the legacy is treated as a contingent asset and disclosed if material. Income from investments is recognised when ￿￿1¥able and the 8mounl can be measured reliably by the Charity- this is nom)alty upon notification of the inleresl paid or payable by the Bank. Incomg from charltable activities: Income from grants, contracts and govemment grants is recognised when the Charity has entillemenl to the funds. any perfomance conditions attached to the grants have been met, il is probable that the income will be received and the amount can be measured reliably and is not deferred. Where no conditions are attached to grants they are recognised within donations, gifts and legacies. Where conditions relating to performance of Se￿ICe$ are attached i.e. conlrdcls. grant income is recognised in charitable activities gr8nls and contracts within the Statement of Financial Activities. Where grant income is received in advance of conditions being mel. which are outside of the Charity's control, income is deferred within credilors.- granfs recewed in advance until grant conditions are mel. Where gr8nl income has not been received and conditions have been met in the year. income is accrued within other debtors. Income from services and other income from charitable activities are recognised in the period in which the Charity is enlilled to receipt, it is probable that economic tenefits will flow lo the Charity and the amount can be reliably measured. Expendlture Liabilities are recognised as expendilure as soon as there is a legal or constructive obligation commilling lo that expendl1u￿, il is probable that selllemenl will be required and the oblig8tion can be measured reliably. All expenditure is recognised on the accruals basis. Expenditure on charitable activities comprises costs incurred by the Charity in the delivery of ils activities and ServI￿S for its beneficiaries.11 includes both costs Ihal can be allocated directly to such activities and costs of an indirect nature necessary to support them. 28

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Notes to the Financial Statements for the ear ended 31 March 2022 Accounting Policies (continued) See 1.6 b8low for details on support and governan￿ cost allocations. Grants Payable are recognised within charitable activities when a conslructive obligation arises resulting in the payment being unavoidable. Allo¢atlon of support costs and governance costs Support cosls are those functions that assist the work of the Charity but do not directly undertake charitable activilies. Support costs include premises costs, finance, personnel, payroll and governance costs. which support the charities activities. These costs are allocated across the various ¢haritable activities. Supr)ort slaff costs are allocated on the basis of staff allocaled time. Other support costs such as premises costs are allocated on the basis of pro rata staff full time equivalents. Govemance costs are not allocated to charitable activities as these costs are retained within head office central activity. Pension costs The Charity make contributions to defined contribution pension schemes on behalf of employees, which involves payment of contributions into employees. personal pension schemes. The assets of these schemes are held separately from the group in independently administered schemes. The amount included in the Statement of Financial Activities represents the contributions payable to the schemes in respect of the accounting period. Amounts a￿ allocated betsveen unrestricted and restricted funds based on time spent by staff. Operating leases The Charity classifies the lease of property and office equipment as operating leases as tille and risks and rewards of ownership are relained by Ihe lessor. Rentals 8re charged on the straight line basis over the term of the lease through the profit and loss account. Tanglble fixed assets whe￿ purchased. fixed assets are stated at purchase costs plus incidental expenses of acquisition. Where donated. fixed assets are stated at estimated market value on acquisition. Depreciation is charged in respect of fixed assets and is calculated to wrile off the cost of the assets, less estimated residual value, over their expected useful economic lives as follows: Computer equipment Other equipment straight line over 3 years straight line over 3 years Fixed assets are normally capiialised where the value of an asset or group of related assets exceeds £1,000. 29

Somer5et AGE UK SOMERSET ageuK (Company Limited by Guarantee} Notes to the Financial Statements for the ear ended 31 March 2022 Accounting Policigs (continued 1.10 Cash and ¢ash equivalents Cash and cash equivalents indude cash and short term highly liquid investrnents that are readily convertible lo a krthvn amount of cash and subject to an insignificant risk of change in value. 1.11 Grants re￿IVed in advance Deferred income is included within creditors: grants received in advance in the Balance Sheet and comprises grant income received in advance of the provision of charilable activities where grant conditions outside the Charity's control have not been mel. Defer￿￿ income is recognised within income in the Slalement of Financial Activities when the recognition conditions for income from grants, contracts and govemment grants are met, typically when the grant conditions are met. 1.12 Flnan¢ial instruments The Charity only has financial assets and liabillbes that qualify as basic financial instruments including bank balances. cash, debtors and creditors. Basic financial instnjments a￿ initially recognised at transaction price and subsequently amortised cost. 1.13 Taxation The Company is a regislered charity and is therefore not liable to corporation tax or capital gains tax to the exlent that its income and gains are applicable to charitable purposes only. Value added laxation is not recoverable by the Company and is therefore included in the relevant costs in the Statement of Financial Activilies. The Charity subsidiary is not VAT registered and unable to recover Value Added Tax and therefore it is included within the relevant costs in the Statement of Financial Activities. 1.14 Fund accountlng General Funds are unreslricted funds. which are av8ilable for use at the discretion of the Board in furtherance of general objectives of the Charity and which have not been designated for other purposes. Designated Funds comprise unrestricted funds that have been set aside by the Board for particular purposes. The aim and use of each designated fund is set out in the notes to the accounts. Restricted Funds are to be used for specific purposes as laid down by the donor. 30

AGE UK SOMERSET (Company Liinited by Guarantee) ageuK Notes to the Financial Statements for the ear ended 31 March 2022 Accountlng Pollcles (conlinued) 1.15 Critl¢al a¢¢ountlng esllmatss and judgements The preparalion of the financi81 statements requires management to make judgements, estimales and assumptions thal affect the application of policies and reported amounts of assels and liabilities, income and expenses. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that a￿ believed to be reasonable under the circumstances. The resulting accounting estimates will. by definition. seldom equal the related actual results. The estimates, assumptions and management judgements that carry a significant risk of material adjustments to the carying amounts of assets and liabilities within the next nancial year are outlined below. Estimale of legacy in¢omo A debtor of £15.00012021- £11,000) has been recognised in respect of legacies payable to the charity. This reflects the Trustees. best estimate of the amount receivable al the balance sheet date. The estates are still in the hands of the solicitors and the final amounts to be paid to Ihe charity a￿ yet to be finalised. therefore the amounts ultimately received could vary from the amount ￿CogniSed at the balance sheet date. 1.16 Donated services In accordance with the Charilies SORP (FRS 102). any unpaid general volunteer time is not recognised in the financial statements. Donatlons, glfts & legaci•s Unrestricted R•stri¢ted Funds Funds Total Unreslrlcted Restrictod Totsl Funds Funds Funds Funds 2022 2021 Donations and gifts Legacies 25.489 4.000 55.986 81,475 4,000 31,302 1,477 62.957 94,259 1,477 29,489 55.986 85.475 32.779 62,957 95.736 The Charity benefits grealy from the involvement and support of its many volunteers, details of which are given in our Trustees, Annual report. In accordance with FRS 102 and the Charities SORP (FRS 1021, Ihe ecor￿MiC contribution of general volunteers is not recognised in the accounts. 31

Somerset AGE UK SOMERSET ageuK (Company Limited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 Invostment income Unrestricted Restrlcted Funds Funds Total Unrestricted Restricted Total Funds Funds Funds Funds 2022 2021 Interest receivable 661 661 303 303 Income frorn charitable actlvltles- In¢ome from services Unreslrlcted Reslridod Funds Funds Tolal Unrestricted Restrlcted Total Funds Funds Funds Funds 2022 2021 Ageing Well Somerset Ageing Well North Somerset Ageing Well SSSS Somersel Ageing Well SSSS North Somerset Information Advocacy Toenail Cutting Mental Wellness Support 46.940 46.940 8,252 8,252 20,015 20.015 4,547 4.547 16,309 16.309 932 2.765 36.614 932 2.765 36.614 38 3.505 22.226 38 3,505 22,226 7.395 7.395 915 915 130,970 130.970 39,483 39.483 32

AGE UK SOMERSET (Company Limited by Guarantee) ageuK Notes to the Financial Statements for the ear ended 31 March 2022 Incorne frorn charitsble acllvltles - Grants and ¢ontra¢ts Unrestricted R•strlcted Funds Funds Total Unrestri¢ted Restricted Tolal Funds Funds Funds Funds 2022 2021 Local authorities NHS Somerset and NHS North Somerset Other grants Age UK Granls SuNiving Winter 33,000 236.000 269.0￿) 70.320 179.700 250,020 29,885 54,204 25,344 9.950 29.885 54.204 105,586 10.500 23,206 23,206 96.350 98,350 134,088 2,000 134,088 80.242 550 113.792 355.383 469,175 206.408 299,256 505,664 Incomo from ¢harltable activities - Other Income Unreslrfcted Restricted Funds Funds Total Unreslrfcted Restrl¢ted Total Funds Funds Funds Funds 2022 2021 Age UK brand partnership Other income 10.000 10,000 15.000 15,000 2,480 2,480 10,000 10.000 15.000 2.480 17,480 33

Somerset AGE UK SOMERSET (Compaiiy Liniited by Guarantee) ageuK Notes to the Financial Statements for the ear ended 31 March 2022 Independent examination remuneratlon 2022 2021 Independent examination fee Accounting services Bookkeeping 840 6.933 1.500 768 4,416 9,273 5.184 Governance ¢osts Unrestricted Restricted Funds Funds Total Unrestricted Restricted Totsl Funds Funds Funds Funds 2022 2021 Independent examination fee Accounting SeNi￿S Bookkeeping Legal fees 768 4.416 768 4,416 6.933 1.500 77 6.933 1.500 77 87 87 9.350 9.350 5,271 5,271 10 Grants payable Unrestricted Restricted Funds Funds Total Unrestricted Restrictod Total Funds Funds Funds Funds 2022 2021 Granls have been paid out for the following activities: Surviving Winter 7,100 7.100 5,725 5.725 7.100 7.100 5,725 5,725 35

Somerset AGE UK SOMERSET ageuK (Company Liimited by Guarantee) Notes to the Financial Ststements for the ear ended 31 March 2022 11 Tfusteo directors None of the Trustee Directors (or any persons connected with them) received any remuneration during the year {2021.- none). No expenses were reimbursed lo Trustee Directors12021.' none). No donations were received from the Tw$tee Directors during the year (2021- none). 12 Wages and salaries 2022 2021 Wages and salaries Employer National Insurance Employer Pension Other staff costs 491.847 24,112 21,418 9,769 445,583 21,849 19,362 429 547.146 487,223 Presented within ex ndilure as follows: Expenditure on charit8ble activities- Staff costs Support costs allocated 417.993 129,153 366.710 120.513 547,146 487.223 No individual employee was paid over £60.000 (2021: £Nil}. The average monthly numter of employees. calculaled 88 full-lime equivalenls, during the yearwas.. 2022 No 18 2021 Charitable activities Governance 15 19 16 36

AGE UK SOMERSET ageuK {Company Limited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 12 Wages and salarios (continued) The average head count during the year was 55 {2021: 521. The key management personnel is identified as the Chief Executive Officer. The total employee benefits. inclusive of pension and social security costs, of the key management personnel of the Charity were £60.124 {2021.' £59.2061. 13 Defined contributlon penslon schemo The Charity makes conlributions lo pension schemes on behalf of employees, which involves payment of conlributions into employees, personal pension schemes. The pension cost charge for the year represents contributions payable by the Charity to the scheme and amounted lo £21.447 (2021- £19,362). Contributions totalling £2,320 {2021.. £1,955) were payable to the scheme at the end of the year and are included in other creditors. 14 Tanglble assets Other Computers Equiprnent Total Cost As at 01104r2021 Additions 26.108 2,612 989 27,097 2,612 As 8t 3110312022 28,720 989 29,709 Depreclatlon As at 0110412021 Charge foryear 18,831 7,151 989 19,820 7.151 As at 31103￿022 25,982 989 26.971 Net book value As at 3110312022 2,738 2,738 As at 3110312021 7.277 7.277 37

•1 Somerset AGE UK SOMERSET ageuK {Coinpany Liinited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 15 Invostmonts Total 2022 Total 2021 Age UK Somerset Trading LTD Ordinary shares of £1 each Age UK Somerset Trading LTD {Company Registration Number.. 03847089) was incorporaled on 23 septem1￿r 1999 as a wholly owned trading subsidiary ofAge UK Somerset. The parent charity holds 100 /0 of the issued share capital and 100Q/o of the voting rights of the subsidiary trading company. The tr8ding subsidiary gift aids any tsxable proffits to Age UK Somersel annually under the Gift Aid Scheme. The trading subsidiary ceased Irading on 22 January 2020. RegiSte￿d office: refer to page 3 Reference and Administrative Det8ils 21122 The results of Age UK Somerset Trading LTD v￿￿ as follows: 2022 2021 Turnover Costs of sales Gross profit Adminislrative expenses 15 115} Operating profiU{loss) Gift aid to Age UK Somerset 15 1151 15 1151 The assets and liabilities were: Current assets Current liabilities 6,188 16,2011 Total net assets 1131 Called up share capital Retained Eamings 1151 1131 38

Somerset AGE UK SOMERSET ageuK (Company Liinited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 16 Debtors 2022 2021 Trade debtors Amounts due from group undertakings other debtors Prepayments 23,109 15.833 6.195 29.746 3.062 38,719 3,367 65,195 54,836 17 Creditors - Amounts falling duo within one year 2022 2021 Trade creditors Other creditors and accruals PAYE Income Tax & National Insurance Amounts due to group undertakings 6.637 46.840 8.997 2,332 18,282 7,674 62,476 28,288 18 Grants received in advance 2022 2021 Balance as at 1 April Received in year 17,385 Balance as at 31 March 17,385 39

Somerset AGE UK SOMERSET ageuK (Compaiiy Liinited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 19 Statement of funds- for the y•aT gnded 31 March 2022 Balan 1 Apr 2021 Balance Transfers 31 Mar 2022 Incomg Expenditure Restricted funds Ageing Well Somerset Ageing Well North Somerset Befriending Somerset Ageing Well SSSS Somerset Ageing Well SSSS North Somerset Infomiation & Advice North Somerset {SCAMS} North Somerset Projecls SuThiving Winter Toe Nail Cutting Ment81 Wellness SupF)Ort Taunton Cider Trusl 59,381 30,217 19,061 60,054 141,504 48.670 21.381 102.919 82,123 18,453 5.451 3.131 42,865 15.000 13.129 76.502 13.837 19.231 7.100 67.791 71,751 1.871 4.856 1.671 7.655 4.050 81,358 14,078 20,105 10,550 23,261 71,881 21,423 1,430 6,781 600 44.530 5,590 5.720 21.423 Total restricted funds 34.852 411.369 583.815 187,971 50,377 Unr•strictod funds Designated.. Ageing Well Somerset Ageing Well North Somersel Ageing Well SSSS Somersel Ageing Well SSSS North Somerset Information & Advice Befriending Somerset Toenail Cutting Mental Wellness SupFQrt Volunteers 970 IT Hardware Renewals 26.000 IT Infrastructure Developmenl 80.000 North Somerset & Somerset Services 18.126 26.630 46.940 20.015 16.309 {65.066) (35,510) (16,309) 11,135 932 2.765 932 18,475 20,000 15.710 20.000 4.999 36.614 7.395 141,613) 7,395 970 26,000 80,000 331 331 Tolal designated funds 192,766 130,970 {158.4981 165,238

4 Somerset AGE UK SOMERSET ageuK (Company Limited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 19 Stat•ment of funds for tho year ended 31 March 2022 (continu•d) Balance 1 Apr 2021 Income Expendllure Balance 31 Mar 2022 Transfers General 442.578 153.942 122.387 (29,4731 444,660 Total Un￿stricted funds 635.344 284.912 122,387 (187.971) 609,898 Total funds 670.196 696,281 706.202 660.275 Statèment of funds - Roslrfcted funds dfrlall A9eing Well Somerset is the service that provides older people with opportunities to gel together to stay fit and active. It is a highly successful project funded by seNice fee income. fundraising and grants from Somerset County Council and other bodies. It has been running for several years to promote healthy lifestyles. improved mobility and mental wellness benefits for older people. with aclivity classes organised 8cross Somerset. This year has seen the se￿iCe come back strongly from the ￿Strictl0nS of Covid. with classes re-opening across the county. Ageing Well North Somerset is the same service as Ageing Well Somersel, funded by seNice fee income. contracts with North Somerset Council and other granls from other bodies. It has also been running very successfully for a number of years as in Somerset, classes have this past year come back strongly from the restrictions of Covid. Befriending Somerset is a service aimed at helping to combat loneliness and isolation across Somerset and North Somerset. Funding in this financial year was in the main grants from the NHS and Somerset County Council {for the area of Somerset only). The service very much follows the research carried oul by the NHS in recognising that any form of movement can only be beneficial to individuals. The seNice thus provides both companionship and gentle movemenl through walking. It is often referred to as our'walk and Talk, selv1￿. 41

Somerset ageuK AGE UK SOMERSET (Company Liiniled by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 19 Statement of funds {contlnued)- Restricted funds detail Ageing Well SSSS Somerset is the provision of exercise classes tailored specifically to individuals who have been referred as in need of falls prevention. Stsy Strong Stay Steady ISSSSI in Somersel is delivered under contract with Somerset County Council and is also a fee income service. Ageing Well SSSS North Somerset is the same seNice as Ageing Well SSSS Somerset. 11 has been funded on a grant basis by Quartet Community Foundation and is also a fee income Ser¥￿e. Information & Advice provides online and telephone access to up to dale information on older people's issues and provides advi￿ on services that are available in Somerset and North Somersel, helping older people to make infomied decisions. It was funded during the year through grants from organisalions including Somerset County Council, North Somerset Council. Age UK and grants from other bodies. There is some service fee income in relation to donations given after successful attendance allowance claims. Infomialion & Advice North Somerset (SCAMS) is an Anli-scams project with North Somerset Trading Standards funded by a grant from North Somerset Council. Age UK Somerset helps many vulnerable and elderly people each year who have been victims of scamming and many awa￿neSS raising sessions are held to equip people who may be targeted. North Somersel Projects covers a range of activities that a￿ supported and grant funded by North Somerset Council andlor the Bristol. North Somerset and South Gloucestershi￿ Clinical Commissioning Group {BNSSG). Project inilialives were in development during the finanual year to best enatAe community impact. Surviving Winter is a small grant giving programme with funds provided by Somerset Community Foundation to support older people in Somersel experiencing fuel povety in winter. Funds provided by the Sl Monica Trust similady supwrted those in North Somerset. There is a small management fee involved. Toenail Cutting provides a basic toenail cutting service via a network of community- based clinics. 11 is funded by service fee income and the Somerset NHS Foundation Trust on a contract basis. It is available to older people living in Somerset with the aim of improving their quality of life and mobility. This service has also been registered with the Care Quality Commission ICQC) lo enable a small-scale domiciliary service to be provided to housebound older people. The seNice is recognised as a 'Good' service under CQC inspection rU￿s. 42

AGE UK SOMERSET ageuK (Company Liinited by Guarantee} Notes to the Financial Statements for the ear ended 31 March 2022 19 Slatoment of funds (continued)- Restricted funds detail Mental Wellbeing Support currently encompasses two service provisions. Firstly, Age UK Somerset's involvement in the Somerset-wide Open Mental Health partnership, within which Age UK Somerset has been commissioned and funded by Rethink to provide a Friendly Phone Calls SUPF(Srt service in Somersel for older clients who are suffering mild lo moderate mental health difficulties. The partnership consists of 10 VCSE organisations working in tandem with Somerset NHS Foundation Trust to provide a 'no wrong doorf access to mental health service across the county. Secondly the provision of an income fee service called Cognitive Stimulation Therapy (CST). proven lo be beneficial in the early stages of dementia in older people. During this financial year our CST provision was funded by Somerset County Council and Age UK. The CST service has expanded into North Somerset during this financial year. Taunton Cider Trust was set up to enable fomier employees. who suffer financi81 hardship, to apply for and receive some small financial help. The tmstees, all of whom are now well along in years. closed the trust and transferred the ￿mainIng finances and grant giving responsibilities to Age UK Somerset. Deslgnated funds detall Ageing Well Somerset includes unrestricted seNice fees income of £46,940 re￿iVed from the service. Together with the brought fo￿ard balan￿ it has been transferred to offset restricted expenditure in this service. Ageing Well North Somerset includes unrestricted service fees income of £20,015 re￿iVed from the service. £18.453 of the designated fund has been transferred lo offset restricted expenditure in this service along with contributing £17,057 lowards the restricted expenditure on Ageing Well Somerset. Ageing Well SSSS Somerset includes unrestricted seNice fees income of £16,309 received from Ihe service. The designated futKI has been Iransferred to offset restricted expenditure in this service. Ageing Well SSSS North Somerset includes un￿SIn¢ted service fees income of £932 received from the service. The remaining balance will be used to offset an anticipated restricted deficit in this service in the next financial year. Inform8tion & Advice includes unrestricted SerV￿e fees income of £2.765 received from the seN1￿. Together with the restricted and brought fotward designated balance, this will be used to support additional staff and projects in the next financial year. 43

Somerset AGE UK SOMERSET ageuK (Company Liinited by Guarantee} Notes to the Flnancial Statements for the ear ended 31 March 2022 19 Statement of funds {contlnuedl- Doslgnated funds dotsil Befriending Somerset will be used to offset planned service development expenditure in the next financial year. Toenail Cutting includes unrestricled service fees income of £36.614 recetved from the service. Together wth the brou9ht fomard balance it has been transferred to offset restricted expenditure in this seThi￿. Mental Wellness Support includes un￿Stric1ed service fees income of £7,395 from the Cognitive Stimulab'on Therapy seNice. This designated amount, together with the restricted balan￿ remaining of £5.720 and further confim)ed funding, will facililale the planned service expansion in the next financial year. Volunteers holds an allowance of £970 for volunteer events and training in the next financial year, previously postponed during Covid. IT Hardware renewal funding requirements has been designated £26.000 from the General Fund. This is to replace computer and mobile phone iiems al the end of their usefvl life. IT Infrastructure development fvnding requirements has been designaled £80,000 from the Gener81 Fund for the following areas ofthe organisation.. Finance. Human Resources. Cloud Telephony and other $upport processes software. The pandemic has highlighted the importance of a robust IT infrastructure to streamline working practi￿S and supwrt remote working effectively. North Somerset & Somerset SeNices received no unrestricted service fees income in this financial year. The balan￿ of £331 detailed in the previous financial year was not utilised as expected and hence will remain in designated funds for use by the Something lo Do Club in Clevedon when activities resume in the next financial year. 44

Somerset AGE UK SOMERSET ageuK (Company Liinited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 19 Statement of funds {¢onllnued)- for the year Onded 31 March 2021 Balance 1 Apr 2020 Balance Transfers 31 Mar 2021 Income Expendlture Restrlcted funds Ageing Well Somefset Ageing Well North Somerset Befriending Somerset Agency Well SSSS Somerset Information & Advice North Somersel (SCAMS) North Somersel Projects Surviving Winter Toenail Cutting Mental Wellness Support Ageing Well SSSS North Somerset 70,938 35,186 25.380 41.000 43,108 13.976 31,392 3,600 27,313 57.800 118.436 41,015 19.929 66.210 66.967 12.597 29,377 5,725 63,278 53.179 47,498 5,829 5.451 25.210 11,923 11,936 51 13.534 3,325 1.430 6,781 600 {8,768) 1600) 35,965 (10.691) 11.660 5,590 15,000 15,000 Total restricted funds 40.5C6 364.693 476.713 106.366 34,852 Unrestricted funds Design8led'. Ageing Well Somerset Ageing Well North Somerset Information and Advice Ageing Well SSSS Somer5et Befriending Somersel Toenail Cutting Mental Wellness Support Volunteers Age UK- Covid-19 Brand Partner Support Somersel County Council IT Hardware Renewals IT InfraslTUCture Development North Somerset & Somerset Services 7.847 27.912 8.128 8,251 4,547 3,505 38 2,028 (5,829) 4,077 138) 20,000 (17.662) (915) 31.320 18.126 26.630 15,710 20,000 4,999 435 22.226 915 30.350 970 88.138 67.320 (88,138) (67.320) 26.000 80.000 26.000 80,000 331 331 Total designated funds 44,322 194.940 30,350 (16.146) 192,766 45

Sornerset AGE UK SOMERSET ageuK (Company Limited by Guarantee) Notes to the Financial Statements for the ear ended 31 March 2022 22 Commltments Al 31 March 2022 Ihe Charity had total commitments under non-cancellable operating leases and service contracts expiring as follows: Land and buildings 2022 2021 Less than one year Belween tsvo and five years 33.045 44,061 33.046 11,371 77.106 44,417 Other 2022 2021 Less than one year Bel￿een and five years 5.340 4,005 12.660 9.979 9.345 22,639 47