Charity Registration No. 1013060 Company Registration No. 02623071 {England and Wales) THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 The Whitechapel Centre Real solulions to housino & homelessness THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE LEGAL AND ADMINISTRATIVE INFORMATION Honorary Life President Mr T Crolley Trustees Mr D Antrobus Ms A Brown {Treasurer) Mr S Collett Mr D Green OBE Ms V Metcalf MBE (Vice chair) Ms S Thomas (Chair) Ms M Woods Dr R Young Ms K Sheerin Bro K Vanc8 {Appoinled 23 June 2023) (Appointed 23 June 2023) Chief Executlve Mr D Carter Secretary Mr D Carter Charlty number 1013060 Company number 02623071 Reglstered offlce Langsdale Street Liverpool L3 8DT Auditor Mitchell Chatlesworth {Audit) Limited Suite 5.1 Tempest 12 filhebarn Street Liverpool L2 2DT Banker8 National Westminster Bank PIC 5 Oxford Street Liverpool L7 7HL Hampshire Trust Bank PO Box 74003 London EC2P 2QR Furness Building Society 51- 55 Duke Streel Barrow-in-Fumess Cumbria LA14 1RT THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE LEGAL AND ADMINISTRATIVE INFORMATION Solicitors Brabners LLP Horton House Exchange Flags Liverpool L2 3YL THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE CONTENTS Page Trustees, report Stalemenl of trustees, responsibilities 19 Independent auditor's report 20-22 Statement of financial activities 23-24 Balance sheet 25 Statement of cash flows Notes lo the finanaal statements 27-46 THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 The trustees present their annual report and financial statements for the year ended 31 March 2024. The financial statements have been prepared in accordan￿ with the accounling policies set out in note 1 to the rinancial statements and comply with the charity's memorandum and articles of association, the Companies Act 2006 and "Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republi¢ of Ireland {FRS 102) (effective 1 January 2019)" The Whitechapel Centre - Focus of Ourwork We believe that every Indlvldual should be glven the opportunity to change thelr sltuatlon and achieve their potential. The Whitechapel Centre is a leading homeless and housing charily for the Liverpool Cily Region. Since 1975 we've helped some of the most vulnerable and isolated people across the Llverpool City Region who are sleeping rough, living in hostels and supported accommodation, or struggling to manage and maintain their accommodation. The volume of clients we are working with has In¢￿ased significantly over the last 5 years, as ha5 the range and complexily of clients, needs. We are responding to this by adapting our existing servi￿$ and developing new ones that are innovative and meet the changing needs of our clients. Our Vlsion is lo be an excellent, independent local charity working in partnership to see an end to homelessn8ss, social exclusion and housing poverty in our communities. To achieve this, our Mlsslon is: to prevent and resolve homelessness, social exduslon and housing poverty by providing practical, tailored support so that each person can find and sustain a home and achieve their polenlial. to develop and influence local and national homelessness slralegies. poliaes and practice. Our main objectives and activities for the year continued to focus upon the delivery of effective and innovative services which meel identified housing and related support needs of people who are homeless, socially excluded or experiencing housing poverty. The strategies employed to meet these objectives induded the following- Delivering immediate help, opportunity and support to enable and effect lasting change and solutions for people most in need. Providing targeted, person centred services. Contributing towards and influencing relevant local and national slrategic initiatives, social policy and debates relating lo homelessness and housing. Challenging exclusion in all aspects of people's lives. supporting initiatives that encourage inclusion, particularly in relation to housing, supported liwng, health, education, and employment. Developing joint partnership work with other agencies to ensure more comprehensive and effective seNice delivery. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 The Whitechapel Centre Services Today Recognising the diverse routes into and through homelessness. The Mthilechapel Centre delivers a variety of services in different settings, which include.. Street Outreach Services e.g. assertive street outreach for people rough sleeping. Supported Accommodation-Based Servlces e.g. Belvidere Family Cenlre, Yales Court. Phoenix House, Whitley House, Harm Reduction Setwice, Shared and Dispersed Accommodation Homeless Resolution SeNices e.g. Housing Advice & Assessment Hub, Hospital In-Reach se￿Ice, Intensive Support Service. DomesticAbuse Setvice and Welfare Rights Advic8. Homeless Preventlon Services e.g. Prevention & Resettlement Service, Floating Support, New Beginnings and Accommodation Rescue. Who do we help? People who are experlenclng homelessne88: Single people, couples and families who a￿ sleeping rough, staying with friends. or living in temporary accommodation. People at rlsk of homelessness: People threatened wilh homelessness due to eviction notices, repossession, rent I mortgage arrears, debt. problems with landlords, overcrowding, a¢¢ommodation not fit for purpose, and so forth, People In need of houslng support: people struggling to mainlain their accommodation. An overwhelming majority of people we support have additional and often multiple support needs, including mental health problems, substance use. alcohol use, physi¢al health problems, offending histories and domestic abuse. Ensurfng Ourwork Dellvers OurAims We review our aims, objectives and activities every year. Each review indudes a comparative analysls of outcomes and achievements against both organisalional aims and objectives and wider contractual targets. This review helps inform our annual operational plan, as well as our longer term strategic plan. It ens￿eS the organi5alion's setvices remain firmly focused on meeting our stated ¢harilable aims and objectives and are of direct public benefit. How OurActivities Dellver Publlc Beneflt All our charitable activities focus on the provision of highly effective and innovalive intervention-based services that meet the housing and support needs of people who are homeless or inadequately housed. These activities are undertaken lo further our charitable purposes for the public benefit. Who We Work With As a result of the on-going housing crisis, which creates greater vulnerabililies amongst those living in poverty or precarious housing, ￿lteChape1,S Se￿iCe$ continue to be needed more than ever, as demonstrated by the increasing number of unique individuals and households needing lo access our services. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT {INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 During 2023124 we worf(ed with a total of 4,800 different individuals and households (couples and families) who were experiencing or al risk of homelessness. This is Ihe highest number ever supporled and is 432 more individuals and households Ihan the number supported in 2022123 and represents an increase of almost 10 %. as shown in the chart below.. 5000 Individualsl Households Accessing Whitechapel 4000 Services The Whitschapel Centre 3000 2000 There are different types of homelessness. It can indude.. People sleeping rough People slaying in emergency accommodation such as B&B People in commissioned, homeless supported accommodation e.g. hostels People with no fixed abode e.g. people slaying with friends or family, sofa surfing People who have been served notice and asked to leave their accommodation wilhin 56 days. The increase in homelessness has not been uniform, il has impacted differently across the above cohorts. Sadly, the single biggest increase for people accessing Whilechapel's services is among the more acute and visible forms for homelessness, such as people rough sleeping. Last year {2023r24), we worked with a total of 1,031 unique individuals who were seen bedded down, sleeping rough in the Liverpool City Region on one or more occasions. This represents 21QA of all individuals I households accessing our services. Of Ihe 1,031 individuals, 748 were seen in Liverpool. This is 184 more individuals than the prior year, representing an In￿eaSe of 33%- the single biggest percentage increase across all of our homeless cohorts. The mains reasons for people needing to access our services indude: Relationship breakdown, be this with a partner, family or friends. Domestic abuse. Ending of a private rented Assured Shorthold Tenancy. The cost and shortage of housing can make it very difficult for people to find new accommodation. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 A majority of the people ac￿SsIng our services and experiencing homelessness have a range of support needs, which compound their housing situation. Homelessness is not the only issue people experien￿. The chart below provides a summary ofthe main support issues which impact on people's housing needs.. An overwhelming majority of individuals we support have additional support needs around: 61% mental health 48% physical health 49% managing money 54% alcohol & drug use 37% offending related issues Recognising both the diverse causes of homèlessness and the additional support needs of most of the Individuals we support, Whilechapel has developed a variety of sejwices that operate in differènt sellings and provide different levels and types of support inteNentions and bring together an array of different partner agencies to work together lo resolve homelessness and related needs. We understand that no single agèncy can resolve homelessness,. for this reason we work in partnership with health, trealment, housing and social organisalions, such as Mersey Care, Brownl¢)w Health, We Are With You, registered providers of social housing (Housing Associalions) & Supported Accommodalion Providers, in order to deliver mulli-faceled support that can meet people's needs. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achlevements and perfomiance Through the range of ServI￿S we deliver. we have continued to achieve high levels of success, providing the right inleNenlions. al the right time, in order to deliver the following oulo)mes'. OQ9&2 OIK]Pll(£f°2023-24 Whltechapel Cerilre Last year we worked wlth 4800 individuals/ households; all ot whom were homeless, soclally excluded or In houslng poverty. 2406 Indlviduals were prevented from becomlng homeless. we support•d 106 cllents Into pald or voluntary omploym•nt. 2092 Indlvlduals experlenclng homelessness were helped to access the rlght accommodatlon; endlng homelessness. Last year, 213 Indlvlduals volunteered to help us run the dellvery of our servlces. Our prolects rellect the dlverse routes Into and through homelessness. We operate a varlety of servlces In dlflerenl sellln85 10 complemenl each olher and ensure Indlvlduals do not sllp through the net of provlslon. Homeless Resolutlon Whllechapel provides a range of services Ihal seek to ensure anyone who Is experiencing homelessness is supported indoors into appropriate accommodation as soon as possible. This is achieved through the delivery of the following services: Houslng Advice & Assessment Hub- providing assessment of individuals. housing needs and deliv8ry of support and advice to enable people lo find appropriate accommodation. Supported Accommodation - delivering a range of accommodation-based seNices with on-site, wrap around support lo address causes and effects of homelessness and facilitate move-on into sustainable, independent accommodation. Services include Whitley House, Phoenix House, Be1Vide￿ Family Centre, Yates Court, Shared & Dispersed Accommodation. Street Outreach - provision of assertive street outreach induding engagement, assessment and delivery of timely housing solutions. Hospital In-Reach Service - dinically led in-reach service providing housing advice, support and care to ensure safe, effective early discharge from hospital for individuals experiencing homelessness. Through all of Ihese services, we were successful in helping 2,092 unique individuals I households experiencing homelessness to access new accommodation that met their needs. thereby ending their homelessness. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Our Housing Advi￿ & Assessment Hub worked with 908 of the above individuals I households. The Hub provides high quality housing and welfare rights advice, which is tailored to each individual's needs. The seNice has access lo a range of immediate and longer-lerm solutions, including: Access to first step from the street and l or ring fenced beds Supported Accommodation Independent Ac¢ommodation - Housing Association or Private Rented Ac¢ommodalion Resources to facilitate reconnection or personalised solutions. The following chart provides a breakdown of the successful solutions secured by our Hub: Solution secured in 2023124: 2016 Reconnections Friends & Family Longer Temi Support se￿ices Hospiials Long Term Houslng Short Term Supported Accommodation Our aim is to ensure sustainable accommodation solutions. One of the many ways In which we aim to achieve this is through the provision of wrap around. intensive support, delivered by seniices such as Pathways, Accommodation Rescue and Rapid Rehousing Navigator Setvices. This support helps address underlying causes of homelessness and helps equip individuals with the skills to sustain accommodation going fo￿ard. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Supported Accommodation Services In response to the current housing crisis and reduce homelessness we have sought to further expand our supported accommodalion-based services consolidating new senri￿s such as Whitley House, completing the development of Phoenix House and further expanding our Shared and Dispersed Acc￿mm0daIion SeNices. Today we manage 181 supported accommodation units, which indude.. Phoenlx House: a 'firsl slep from the street, supported accommodation setvice for men rough sleeping. The seNice provides on-site, 2417 wrap-around intensive support and accommodation for 22 men who have been rough sleeping and have medium lo high level support needs. The service provides person centred support lo address housing and support needs and links individuals to relevant health and treatment services as well as training and related opportunities such as volunteering. Support enables individuals to develop skills and strategies to move on into long temi accommodation. Whltley House: a second stage. supported accommodation seNice, with on-site support available 24 hours a day, 7 days a week for people preparing for independent living. The service offers 52 rooms with en-suite bathrooms. The layout is clusters with ea¢h landing consisting of a kilchenlsilling room which is shared between 5-8 residents. The service is for individuals with low to medium level support needs. Support enables individuals lo develop skills and strategies to move-on Inlo independent living. Belvldere Famlly Centre: self-contained, temporary emergency accommodation wllh support for families experiencing homelessness in Liverpool. Wlh on-site support 24n, the Service provides a safe environment for families. delivering a whole family approach to address support needs and facilitate timely access into permanent housing. Yates Court: self-¢ontained, temporary emergency accommodation with support for families experiencing homelessness in Knowsley. With on-site support 2417. the servi￿ provides a safe environment for families, delivering a whole family service to address support needs and facililale timely access into permanent housing. Shared & Dlspersed Accommodatlon: supported. short-term accommodation for Individuals experiencing homelessness who have low to medium level support needs who need an allernalive lo hoslel-typè accommodation or emergency B&B placement. The service manages 51 units of accommodation comprising 17 self-contained flats and 34 units in shared houses. Harm Reduction Servlce: a therapeutic accommodation-based, hami reduction service for men who need support to manage their alcohol and l or substance use who are not ready or wanting io stop using or to consider treatment programmes. Harm reduction provides wraparound 2417 support and personal care to keep people safe while in active addiction. During 2023124 these supported accommodation seNices successfully housed and mel the needs of 368 unique individuals I households. Through the provision of dedicaled, wrap-around. on-site support we were able to address bolh the causes and effects of homelessness, equipping individuals with the skills and Confiden￿ to be able lo move on into independent accommodation in the community. Of the 368 individuals I households housed in supporled accommodation, 147 successfully moved on into independent, permanent accommodation I long-term accommodation solutions this year, while a further 181 continue to supported. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 The accommodation solutions included.. Accommodation Solutions IrKkpenderrt Accommodation (Sodal or PrEvate) Conynissloned SuM)orted Ac¢ommod8llon SeNIc&s Shelleted A¢MmmodaUon or Resldentlal Care Home HospiiaVAoAe Care FrEendslFamlly Ishmael's Story- Shared & Dlspersed Accommodatlon Ishm801 (namé chang8d) came lo the UK as 8n asylum s88k8r 8nd was placed in accommodalion man8g8d by Serco in Live￿001 while his asylum claim was considernd. Ishma6ls claim was successful and h& was given leave to remain. This is what Ishmael wanted, but il did mean Ihat he needed to move from his SerGO 8GGommodalion at short nolKa. The Red Cross dire¢ted him to The Whitechap81 Céntre. Wo assossed Ishmael as sui18ble for our Shared & Dispo￿8d A￿0mMOdatIon SeNice. At this time Ishmael had very little English. After first Setlling Ishm881 into his new hon7e, w6 SUPPOrted him lo claim Housing Benefil. helped him register wilh a GP, worked with him to sècure Ihe righl ben8fits, and helped him access an ESOL (English Language) course. We supported Ishmael to r8gistérfor Propety Pool Plus and explained the process of how lo bid. We worked alongsid8 Ishmael to maximis6 6mploymenl opportunili8s and Ishmael was successful in finding regular employmenl which gav8 him the opportunity to move on. We holp8d Ishma81 search ft)r a private r8nled pmp8rty, liaise wilh Ihe agent and complele pape￿rk and checks. After viewing a pmpérty, Ishmael ag￿ed ￿"th the Estate Agent 8 date of move in. Ishma61 was given resettlemenl support. Ishma81 is now seltled in Ihg property and is living without the support of olhers. THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Jean's Story- Whitley House Jean (name Ghanged) is a car8 loavor who has a long history of mental health issues, including a diagnosis ol paranoid schizophr8nia. Jean has a history of illicil substance misuse and alcohol dependenGy. Priorto acc8ssing Whitley House, Jean was a hospilal in-patienl. She had had multipl8 and rgpgat presentalions in homeless seNices over the years. inlerspersed wilh periods of hospilalisation and custody. Once referred lo Whit18y, J8an s8tt18d in quickly. Jean was adamanl Ihat sho did not wanl to have lo go through another period as an in-paliont wilh montal hoalth soNices. She wanled to be settled. In our support m881ings we discussed posilivo ways she could improve h8r well-being. Ihe importance of engaging with support nelworks and managing hor medicalion. Jean embraced this support. She met wilh her Communily Psychiatric Nu￿0 and manag8d medicafion well. She kepl busy going for walks in the park lo feed Ihe birds, altending cooknng classes and our Woman s Group. Progress for Jean was sl8ady. Evenlually we secumd mov8-on accommodalion. Jean was ref8rr8d to our resett18ment S8Nic8 for movo-on support. Since moving, Jean has decorated her flat, continues lo ongago with the CPN 8nd r8S8tt18mont worker. She remains posilive and confident. Support for Homeless Familie8 During 2023124 we successfully supported 68 families experiencing homelessness into new accommodalion via our Family Cenlres al Belvid8re (Liverpool) and Yates Court (Knowsley) - this includes 87 adults and 188 children, Identified factors contributing to family homelessness Induded.. Support Needs Relatlonshlp bieakdown Alcohol Pfoblems Offenders or at rlskof offendin8 Flnanclal Problems Domestlc VK>len Homele55 famille5 wlth support need5 Refu8ee / asylum seeker Mental health Issues Dru8 problems Leamln8 dlsablllt￿s Physical or sen50ry di5abillties 4% 8% Last year the average length of slay at Belvidere Family Centre was 179 days. which is much longer than Intended. This is due to Ihe housing crisis and dearth of move-on accommodation. Move-on options are even more difficult for families needing larger homes THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Saflna's Story- Belvidere Famity Centre Safina (name changed) is a 34 year old woman fmm North Africa, who camo to th8 hostel after escaping domestic abuse from her husband. H8r husband is a UK resident and she had a spousal visa, allowing her lo stay in the UK. H8r husband was using lh8 Ihreal of deportation to conlrol and frighten her saying sh8 would have lo give up her son and return home. For this reason, she had ondur8d a terrible, violent marriag8, thinking she would lose everylhing if she left. Safina was in v8ry poor mental health. and 8Xtremely isolated when she 8niv8d. Safina was r8f8ff8d to an immigralion solicitor lo apply for loav8 to r8main in the UK. This took 4 months to achieve but sha was successful in gelting herslalus, which was a hug8 ￿lIef. We supported Safina to s8t up har benefits in her own name, rather Ihan Iho joint Univèrsal Credit claim with hgl 8x-husband, so she had financi81 independence from him. W8 also had her Child B8ngfit put into hername. We linked Safina in with BlaGkbume Hous8 to study Englrtsh as a S8cond Language. W8 referred Safina lo Whi18chapg1's Meaningful Engagement Pathway, to h81p Safina develop 8 new soci81 nelwork, get to know the n8ighbourhood and build up n8w skills. We supportod Safina to access mental h88llh se￿ICes. This lead to diagnoses of Posl Traumafi¢ Stsss Disorder (PTSDJ and Post Natal depression. She rec8iV8d support fmm Ihe Women s Hospital and Talk Liverpool for this. S8fina gain8d Confidence, friendships and her mental h88tth so improved sh8 set UP 8nd ran an Eld event for Muslim rasidents at Belvidere. S8fin8 found lh8 procoss of applying for housing via Pmperty Pool Plus, hard lo deal wllh because of her ment81 h9811h, partiGularly thinking thal peoplg did nol have her best interesls at heart. Shg found meeting with slafl from Housing Options very difficult to COP8 wilh and was som81im8s unjustifiably angry M'th Housing Options staff, b81ieving that Ihay had powers lo get h8r 8 house and We￿ deliber818ly blocking this and overfooking hér. Staff were abla to join S8fina in Ihese meetings to advocal8 for her but also support our Housing Options collèagues to do their job, by managing her expectations ol their powe￿ 8nd th8 housing she could apply for in . tho cily. Safin8 has been allocated whal she Gonsidors tho p8rf8cI home ft)r her and hgr baby. She moved into her homa wilh support from our resettlamenl team who will continua lo support her unlil she faels ready for indep8ndenc8. Assertive Street Outreach Our Outreach Team lake services lo the point of need, providing eJisis intervention and resolution, The Team gets alongside people with multiple exclusions, working at their pace to build trust and relationships thal motivate people lo engage with services and make a change. We provide assertive outreach support lo prevent and end rough sleeping, and support people lo address issues that have led them to rough sleeping. In 2023124 1.031 unique indiiriduals were seen sleeping rough on the streets by our Street Outreach Teams on 1 or more nighlls) in the Liverpool Cily Region. Of these, 748 were seen bedded down sleeping rough in Liverpool. This compares to 564 individuals who were seen sleeping rough in Liverpool on al least cne occasion during the previous year (2022123), a staggering increase of 330A. 11 is sad lo report that the single biggest increase in homelessness has been among the most visible and acute form of homelessness which is rough sleeping. The reasons for the increase are complex, but Ihe main causes stem from the impact of poverty, in(fease in evictions, particularly within the private rented sector. a dearth of suitable and affordable accommodation options including move-on accommodation, and wider systemic barriers accessing solutions. 10- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 The graph below provides an overview of the number of individuals seen sleeping rough each monlh: 170 If 162 140 149 146 148 -t￿. Seen bedded dry4m sle•pk* rough 1?8 130 135 1?8 120 Ico 9rJ 40 47 51 A2 .t*>. Illl rou8hsleepln8 at nxmth end ?9 20 14 17 In January 2024, Th8 W)itechapel Centre opened a 3￿perSon Night Assessment Hub in Liverpool as a temporary measure in order lo help cope with the high number of people presenting as newly homeless during the winter months. The purpose of the Night Assessment Hub was to complete assessments and referrals lo Housing Options and accommodation providers. Once an assessment was completed, people for whom a same day accommodalion solution couldn't be found, were able to spend the night al the Hub and able lo rdurn each night until a solution was sourced. The semce ran for 3 months and provided emergency shelter for 123 people, 650A of whom had a posrtlve move-on into long temi accommodation. As expecled, the main challenge for the seNice was finding timely accommodation solutions for people. The aim was not lo replicate a night shelter, bul to provide a safe space and ease pr8ssure on staff capacity during core hours. The chart above, showing the number of people rough sleeping each month, provides a clear demonslralion of the positive impact the temporary Night Assessmenl Hub had on the number of individuals on the streets i.e. the number of individuals seen rough sleeping reduced during the January io March 2024. As al 31 March 2024, through the provision of multi-disciplinary support. housing advice, intensive support. primary health care, Treatment and Mental Health support, out of the 748 individuals seen rough sleeping in Liverpool, a lolal of 697 (930/0) were successfully supported into new accommodation or returned lo existing accommodation or offered another solution. It should be noted that many individuals required more than one accommodation placement in order to find and access Ihe right long-lerm solution. For most of the people sleeping rough, homelessness is caused by much more than simply a lack of accommodation. Almost all the people sleeping rough have additional suprx)rt needs, such as substance use, mental health issues, offending histories and so forth so accessing the right accommodation with the right level of support is crucial. For some this necessitated a number of moves. In lolal, Ihe Team successfully secured and supported people into a total of1.223 accommodation placements. 11 THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 A summary of the primary accommodation solulions is given below.. Solutions from the Street 24 FamltylFrlends IIOVM Soluik)n Prfson lll Return io extsllng aceommodallon IIIHospiial 11 HoSleVB&BIShare￿SUppOrted Homeless Preventlon and Resettlement Homeless prevention is essential to achieving our Vision for ending homelessness. We understand Ihe devaslaling impact of homelessness e.g. the average age of death of a woman experiencing homelessness is 43 and for a man is 46. 11 is essential that we prevent homelessness wherever possible so as lo address health and wider inequalities arising from homelessness. However the global pandemic. housing crisis, poverty and increase in the volume of evictions I loss of tenancies within the privale rented sector have all made homeless prevention more difficult to achieve. Despite this, In 2023124 our various Housing Support, Resettlement and Intensive Support Services SUC￿ssfUllY helped lo prevent homelessness for a staggering 2,406 individuals I households by enabling people to avoid losing their home or lo find and resettle in more suitable accommodation. This represents a substantial increase of 370A over the previous year's figures., a mammoth achievement and such a positive step toward achieving our mission which is lo prevent homelessness wherever possible. Three quarters of the indiwduals I households prevented from homelessness were supported by two key services, our Liverpool Housing Support & Resettlement SeNice and our Wirral Floating Support Service. 12- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT {INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Vvhile the individuals and households we support may seek help based on 8 particular issue, for most individuals there are underlying issues contributing lo housing difficulty. The chart below shows the breadth of needs for clients supported through our Wrral Floating Support Service.. Main Support Need 3n& 41 Iltolder people vAih suppon needs Menw he￿th problem3 Physlcaj or sensory dlgthlfrty IIOldof people with support needs IIPeople al tsk ol domes￿¢ vlolence IIQHendknu Ilslnole homeless vthh support needs IIGenerfclcomplex needs Our services provide accessible, flexible, person centred support, which is based on a thorough assessment of need and wishes, completed joinlly wilh every individual. Our face-to-face housing-led support addresses.. Housing Needs.. Comprehensive housing and homelessness advice and support., engagement lo support return to accommodation starting with a housing assessment e.g. lo identify and map issues preventing sustainment of existing accommodation, along wilh steps to address these e.g. income maximisalion, repayment plans, acceptable behaviour contracts, addressing anti-social behaviour, landlord negolialions, managing behaviour I risks; and access to longer-lerm support seNices. Support focuses on addressing both the causes and effects of homelessness. Social Needs.. Support to improve money management skills,. maximize income; improve decision making and increase self-esteem. Coordination of Assessments- e.g. in relation to care I mental health. Substance Use: Harm reduction I management interventions,. awareness raising; advice regarding treatment options,. and supported awess into treatment. We utilise links to wider recovery capital e.g. via Mentors. Mental Health.. Support to help manage mental health issues. navigate seNices. manage crises and access services and psychological therapies. Physical Health.. Advice and advocacy regarding services and options, support to manage hea51h issues and support to aGcess servI￿s. Exit Planning - Planning for move-on from day one (infomied by the assessment of need and regular support plan reviews). 13- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Through this support, 950h of individuals and households successfully completed the programme of support with a positive outcome, preventing homelessness. The range of outcomes included.. Outcome Solutions - Homeless Prevention 596 111 Moved to short-temi supported houslng 11 Moved io other long.term supported houslng 11 Completed Programme Financlal revlew Our fundraising target for 2023124 remained cautious due to the financial cllmale. Fundraising events remained limited as home working and l or hybrid working arrangements (people working part of their time from home and office premises) continued to restrict the opportunity for full corporate fundraising a¢tivilies suth as cake sales, office dress down days, and so forth. While we developed new services in 2023124 which increased the overall proportion of income from local and central government for charitable activities, income from donalions and trusts remained as imporlant as ever. Donations and trust funding underpin almost all of The Whilechapel Cenlre's seNices and ensures we are able lo go above and beyond contractual provision lo deliver setvices with a higher level of success and lo keep pace with, and meet, new demand. Despite a cautious start, support for our organisation remained strong. Last year 12% of our overall income came from donations and l or trust funding. As al 31 March 2024, the charity had reserves of £1,951,097 (2023: £1.992.485). Included within these reserves are £45,994 (2023: £74,434) of reslricled funds (see note 21) and £1,150,000 {2023.' £1,150,000) of designated funds (see note 22}. As illustrated in note 23. designated funds are partly represented by investments tolalling £540,987 (2023.. £532,803). The charity had free reserves of £755,102 at 31 March 2024 (2023- £768,050). 14- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Prlnclpal funding sources The principal sources of funding for The Whitechapel Centre during 2023124 were by way of grant aThJ contract income from Liverpool City Council, Knowsley Metropolitan Borough Council, St Helens Borough Council, Wirral Borough Council, Hallon Council and Liverpool City Region Combined Authority. This income includes income from Adult Services, Public Health, Office of Health Improvement & Disparities and the Minislry of Housing, Communities and Local Government, Housing & Communities. Further income was received from the Albert Gubay Charitable Foundation, Freshfields and Steve Morgan Foundation. The Whilechapel Centre also relies on public fundraising, such as evenls. individual and corporate donations, which is used to underpin essential servi￿$ such as our volunteer programme, rough sleeper outreach services, the delivery of ￿llechapel.$ food seNices and 8ssential dient expenses. Res8rves Pollcy The Board of Trustees has examined the company's requirements for reserves in light of the main risks to the organisalion. It has established a policy whereby the unreslricled funds not ¢ommitled or invested in tangible assets held by the company should be between 3 and 6 months of expenditure, in line with Charity Commission guidance. Budgeted expenditure for 2024125 is £9.409,997 therefore the target is £2,352,499 10 £4,704.999 in general funds. Al this level the Board of Trustees feel thal they would be able to carry on the company's activities in the event of a significant drop in funding. Al present the total unreslricled reserves fall below the lower end of this largel. The Board of Trustees understands th8 increased pressure on cash flow resulting from payment in arrears for most contracts. Close financial management continues to be required lo prevent cash flow problems. The Board of Trustees wish to create free reserves, but understands the current econom1¢ difficulties and th8 current housing crisis. Crealing free reserves would enable them lo provide seed funding for n8w projects, as well as underpin existing services and meet key needs. For example, the company conlinues to see an increase in the number of people sleeping rough, including people with no recourse lo public funds. While the company continues lo seek resources to maximise assertive outreach response provision, taking services out on to the street to deliver instant solutions to homelessness, seed funding would enable us to pilot new and different services and l or methods of working e.g. to develop new accommodation palhways and options, cover rent and accommodation costs for people with no recourse to publi¢ funds and those who are seeking employment. The Board of Truslees Is Committed to applying principles of full cost recovery to all posts and services within the organisalion to help reduce potential risks in Ihe event of losing individual contracts, as well as being mindful of potential pressures to draw upon reserves during the forthcoming year. Risk management A review of major risks is undertaken annually by the Board of Truslees. Where appropriate, systems or procedures have been established lo miligale the risks The Whitechapel Cenlre faces. Where appropriate, the identified risks have been incorporated into Ihe company's Strategic Plan. For example, identified external risks to funding have led to a full review of funding and budgets, and the development of a comprehensive Fundraising Strategy. An inlernal framework for risk management ensures risks are identified and mitigated through a policy of regular scrutiny by the Board, the implementation of policies and procedures and the appropriate aulhorisation of all transactions and projects. A comprehensive suite of inlemal policies and procedures ensure compliance with relevant legislation and recognised best practice in relation lo governan￿, health and safety, financial management. Servi￿ delivery and business operations. These policies and procedures relate to all staff, volunteers, clients and stakeholders and are reviewed regularly to enstjre that they continue to meet the needs of the organisalion. 15- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Plans for Future Periods The principal aims outlined in the organisation's Strategic Plan a￿ to: Ensure the organisation is financially secure and appropriately resourced. Assure the long-lemi financial viability of the organisation by strengthening our Fundraising Strategy, diversifying income streams and securing new contracts Help address the current housing and homelessness crisis by: Working in collaboration with local authorities and partner providers to expand existing services and develop new ones so as to maximise opportunities for housing solutions for individuals and households experiencing homelessness. Maximise homeless prevention inleTvenlions through effective housing support and advice that works in partnership with the local authority Resolving homelessness, ensuring same day solutions that bring people indoors on the day they become homeless Providing the right multi-agency wrap around support and advice that meels peoples, support needs so as to prevent recurring homelessness Ensure The Whitechapel Centre remains an excellent employer and Is re¢ognised as an employer of choice Secure suitable and fit-for-purpose premises Expand opportunities for meaningful engagement in relation to educalion, Iraining, development and employment for clients so as lo maximise opportunities for long-temi resettlement. Structure* governance and management The charity is a company limited by guarantee, incorporated on 19 March 1990 and registered as a charily on 21 June 1991. The charity was established under a Memorandum ofAsso¢iation which established the objects and powers of the company and is governed under its Articles ofAssociation. The lerm ' the company" includes referen￿ to the registered charily, where appropriate. The Iruslees, who are also the directors for the purpose of company law. and who served during the year were: Mr D Antrobus Ms A Brown (Treasurer) Mr S Collell Mr D Green OBE Mr B Kearsley OBE Mrs C McGuire Ms V Metcalf MBE Iwice chair) Ms S Thomas (Chair) Ms M Woods Dr R Young Ms K Sheerin Bro K Vance (Resigned 21 April 2023) (Resigned 1 November 2023) (Appointed 23 June 2023) (Appointed 23 June 2023) Mr T Crolley Honorary Life President and Ambassador 16- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Recruitment and Appointment of the Board of Trustees The directors of The Whitechapel Centre are also charity Trustees (and for the purposes of charily law and under the company's Articles are known as members of the Council of Management). Under the requirements of the Memorandum and Ihe Articles of Association the members of the Board of Trustees are elected lo seNe for a period of three years after which they must be re-elected at the next Annual General Meeting. The Board of Trustees aims to ensure its members provide a good mix of skills. knowledge and experience in relation to providing governance and management for a charitable homeless organisation. In order to mainlain Ihis broad mix of skills, knowledge and experience, members on the Board of Trustees are requested to provide a list of their skills and experience. In the evenl of particular skills or experience being lost due lo reliremenl, new candidates are approached to offer themselves for election to the Board. Trustee Inductlon and Training New Trustees receive a copy of Ih&ir job description and an infomation pack about tha organisation. In addition each truslee receives an induction. which includes invitation and encouragement lo attend short training sessions lo familiarise themselves with the charitable company and the context within which it operates. These sèssions cover: The obligations of the Board of Trustees members. The main documents which set out the operational framework for the charitable company including the Memorandum and Articles. Resourcing and the current financial posilion as sel out in the lalesl published a¢¢ounts and the latest financial I management slalements and accounts. Future plans and objectives. including the Strategic Plan. New Iruste8s are invited lo attend up 10 3 Board meetings and take up a 'tour' of the organisation to meet employees and dients to familiarise themselves with the operational work prior to jolning. Organlsatlonal Structure The Whilechapel Centre has a Board of Trustees {known as the Council of Management under the company's Articles) of up lo 20 people who meet al least 4 limes each year and are responsible for the stratègic direction and policy of Ihe charitable company. Al present the Board of Trustees has ten members from a variety of different professional backgrounds relevant lo the work of the company. A scheme of delegation is in place and day to day responsibility for the dellvery of seNices rest with the Senior Management Team {SMT), consisting of the Chief Executive Offi￿r, four se￿ices Managers, and the Fundraising Manager. The Senior Management Team is responsible for ensuring effective and efficient delivery of services specified, meeting key performance indicators, implementing stringent financial management, processes and procedures and overseeing day to day operational management of services including implemenlalion of best practice, and staff supervision and development. The Whilechapel Centre is a real Living Wage employer. The charrty follows Local Government (NJC) pay scales. Each role within the organisation has a prescribed pay scale. This also applies to all management roles. Pay awards, including incremental increases, are agreed by the Board of Trustees annually, and awarded if Ihere are sufficient funds. Auditor In accordance with the CoMpan￿S articles, a resolution proposing that Mitchell Chartesworth {Audit) Limited be reappointed as auditor of the company will be put al a General Meeting. Disclosure of information to auditor Each of the trustees has confirmed that there is no informalion of which they are aware which is relevant to the audit, but of which the auditor is unaware. They have fijrther confirmed that they have taken appropriate steps to identify such relevant infomiation and to estsblish that the auditor is aware of such infomiation. 17- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Small company provisions This report has been prepared in accDrdance with the special provisions relating lo small companies within Part 15 ofthe Companies Act 2006. On behalf of the board of trustees s S Thomas (Ch Trustee 18- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE STATEMENT OF TRUSTEES. RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2024 The trustees, who are also the directors of The ￿llechapel Centre for the purpose of company law, are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting Slandards {United Kingdom Generally Accepted Accounting Practice). Company Law requires the trustees lo prepare finanual statements for each financial year which give a true and fair view of the stale of affairs of the charity and of the incoming resources and applicalion of resources. including the Income and expenditure, of the charitable company for that year. In preparing these financial statements, the trustees are required to: select suitable accounting policAes and then apply them consistently- obseN6 th8 methods and principles in the Charities SORP; make judgements and estimates that are reasonable and prudent; and prepare Ihe financial statements on the going concem basis unless it is inappropriate lo presume that Ihe charity will continua in operalion. The Irustees are responsible for keeping adequate accounting records that disclose wilh reasonable accuracy at any time the financlal position of the charity and enable them to ensure that the financial slatemenls comply with the Companies A¢1 2006. They are also responsible for safeguarding the assets of the charily and hence for taking reasonable steps for the prevention and detedion of fraud and other irfegularilies. 19- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF THE WHITECHAPEL CENTRE Opinion We have audited the financial statements of The Whitechapel Centre (the 'charily'l for the year ended 31 March 2024 which comprise the slatemenl of financial activities, the balance sheet, the slalemenl of cash flows and notes lo the financial slalements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicabl8 in the UK and R8public of Ir818nd (United Kingdom Generally Accepted Accounting Practice). In our opinion, the financial stalemenls: give a true and fair view of the slate of the charitable compan￿8 affairs as at 31 M8r¢h 2024 and of its incoming resources and application of resources. including its income and expenditure, for Ihe year then have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practi￿., and have been prepared in accordance with the requirements of the Companies Act 2006. Basls for oplnlon We conducted our audit in accordance with International Standards on Audiling (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Audiloffs responsibilili8s for lh8 audit ol the financiBI stalements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant lo our audil of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe thal the audit evidence we have obtained Is sufficient and appropriate to provide a basis for our opinion. Concluslons relatlng to golng concern In auditing the financial statements, we have conduded that the trustees, use of the going concem basis of accounting in the preparation of the financAal slatements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating lo events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial slalements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect lo going concern are described in the relévant sections of this report. Other Information The other information comprises the information included in the annual report other than the final￿18[ statements and our auditor's report thereon. The Iruslees are responsible for the olher information conlained within the annual report. Our opinion on the financial slalements does not cover the other information and, except lo the extent othe￿iSe explicilly slated in our report, we do nol express any form of assurance conclusion thereon. Our responsibility is lo read Ihe other information and, in doing so, consider whelher the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or othetwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstalemenls, we are required to determine whether this gives rise lo a malerial misslalement in the financial statements themselves. If, based on the work we have performed, we conciude thal there is a material misslalemenl of this olher information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion, based on the work Ltndertaken in the course of our audit= the information given in the trustees, report. which includes the directors, report prepared for Ihe purposes of company law. for the financial year for which the financial statements are prepared is consistent with Ihe financial stalemenls., and the directors, report included within the trustees, report has been prepared in accordance with applicable legal requirements. -20- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF THE WHITECHAPEL CENTRE Matters on which we are required to report by exceplion In the light of the knowledge and understanding of the charity and ils environmenl obtained in the course of Ihe audit, we have not identified material misstatements in the directors. report induded within Ihe Iruslees, report. We have nothing to report in respect of the following matters in relation to which the Companies A¢1 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept. or returns adequate for our audit have not bean received from branches not visited by us- or the financial statements are not in agreemenl with the accounting records and retums., or certain disclosures of trustees, remuneration specified by law are not made- or we have not received all the information and explanations we require for our audit. or the Iruslees were not entitled to prepare the financial statements in accordanGe with the small companies regime and lake advantage of the small companies. exemptions in preparing ihe trustees, report and from the requirement to prepare a slralegic report. Re8ponsibSlltles of trustees As explained more fully in the slatement of trustees, responsibililies, the Irustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparalion of the financial statements and for being satisfied Ihal Ihey give a true and fair view, and for such internal control as the trustees delermina is necessary lo enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Iruslees are responsible for assessing Ihe charity's ability lo continue as a going concern, disclosing. as applicable, matters related to going con￿rn and using the going concern basis of ac¢ounting unless the trustees either intend to liquidate the charitable company or lo cease operations, or have no realistic alleinative but to do so. Audltorfs responslbllltles for Ihe audlt of the flnanelal statements Our objectives are lo obtain reasonable assurance about whether the financial statements as a whole are free from material misslatemenl, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guaranlee that an audit conducted in accordance with ISAS {UK) will always delecl a material misslalemenl when il exists. Misslatements ¢an arise from fraud or error and are considered material if, individually or in the aggregate. they could Teasonably be expected to influence the economic d6cisions of users taken on the basis of Ihese financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, oullined above, to delecl material misstatements in respect of irregularities, including fraud. The exlent to which our procedures are capable of detecting irregularities, including fraud. is detailed below. Extent to which Ihe auditwas consldered capable of detecting Irregularltles, Including fraud Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows: the engagement partner ensured that the engagement team collectively had the appropriate competen￿, capabilities and skills to idenlify or recognise non-compliance with applicable laws and regulations., we identified the laws and regulations applicable to the company through discussions with directors and other management- we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the company, induding the Companies Act 2006, laxalion legislation and data protection. anli-bribery, employment and health and safety legislation., we assessed the extenl of compliance with the laws and regulations identified above through making enquiries of management and inspecting legal correspondence., and identified laws and regulalions were communicated within the audit leam regularly and the team remained alert to inslances of non-complian￿ throughout the audiL 21 THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF THE WHITECHAPEL CENTRE We assessed the susceptibility of the company's financial slatemenls to material misslalement, induding obtaining an understanding of how fraud might occur, by- making enquiries of management as to where they considered there was susceptibility to fraud, their knowledge of actual, suspected and alleged fraud- and considering Ihe internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls, we: performed analytical prO￿dureS lo identify any unusual or unexpected relationships., tested journal entries lo identify unusual transactions: assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias; and investigated the rationale behind significant or unusual transactions. In response lo the risk of irregularities and non-compliance with laws and regulations, we deslgned procedures which included, but were not limited lo.. agreelng financial statement disclosures lo undedying supporting documentation; reading the minutes of meetings ofthose charged wilh governance; and • enquiring of management as lo actual and potential liligalion and claims. There are inherent limitallons in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely il is that we would become aware of non-compliance. Auditing standards also limil the audil procedures required lo identify non-compliance with laws and regulations to enquiry of the directors and other managemenl and the inspection of regulatory and legal correspondence, if any. Material misslatemenls that arise due to fraud can be harder to dete¢l than those that aris8 from error as they may involve deliberate concealment or collusion. A further description of our responsibilities is available on the Financial Reporting Council's website at: hltps'.11 www.frc.org.uklaudilorsresponsibililies. Thls description fomis part of our audilo¢s report. Use of our report This report is made solely to the charitable companVs members, as a body. in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might slate to the charitatle company's members those mallers we are required lo slate to them in an auditor's report and for no other purpose. To the fullest extent permilled by law, we do not accept or assume responsibility lo anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report. or forlhe opinions we have formed. Louise Casey ACA (Senior Ststutory Auditor} for and on behalf of Mitchell Charlesworth (Audit) Limited Accountants Statutory Auditor Suite 5.1 Tempest 12 Tilhebam Street Liverpool L2 2DT THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE STATEMENT OF FINANCIALACTIVITIES INCLUDING INCOME AND EXPENDITUREACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Current financlal year Unrestrlcted Restricted funds funds 2024 2024 Totsl Totsl 2024 2023 Notes Donations and legacies Charitable aclivities Other trading activities Investments Other income 721.291 5.771.028 169,878 13,988 1,557 44,779 766,070 1,845,529 7,616.557 169,878 13,988 1,557 627,560 5,972,193 154,678 1,478 3,770 Total Income 6.677,742 1.890.308 8,568,050 6,759,679 Raising funds 356,402 44,779 401,181 316,264 Charitable activities 6,209,124 1.999,133 8,208,257 8,330,760 Total expenditure 6,565,526 2,043,912 8,609,438 6,647,024 Net Incomellexpendlturel before transfers 112,216 (153,604) (41,388) 112,655 Gross transfers between funds 21 (125.164) 125,164 Net {expendlturellincome for the yearl Not movement In funds (12,948) (28.440) {41.388) 112,655 Fund balances at 1 April 2023 1,918,051 74,434 1,992,485 1,879,830 Fund balances at 31 March 2024 1,905,103 45,994 1,951,097 1,992,485 The statement of finanaal activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing acliirilies. The statement of financial activities also complies wilh the requirements for an income and expenditure account under the Companies Act 2006. The movement of funds detailed above complies with the requirements for a stalemenl of changes in equity under FRS102. -23- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Prior financial year Unrestricted Restricted funds funds 2023 2023 Total 2023 Notes Donations and legacies Charitable activities Other trading activities Investments Other income 627,560 627,560 4,196,564 1,775,629 5,972,193 154,678 154,678 1,478 1,478 3.770 3,770 Total Income 4,984,050 1,775,629 6.759,679 Raising funds 316.264 316,264 Charitable aclivilies 4,464.697 1,866,063 6,330,760 Total expendlturè 4.780,961 1,866.063 6,647,024 Net In¢omel{expendlturel before transfers 203,089 (90,434) 112,655 Gross transfers between funds 21 (120,583) 120,583 Net lexpèndlturelllncome for the yearl Net movement in funds 82,506 30,149 112,655 Fund balances al 1 April 2022 1.835,545 44,285 1,879,830 Fund balances at 31 March 2023 1,918.051 74,434 1,992,485 The statement of financial activities indudes all gains and losses ￿COgniSed in the year. All income and expenditure derive from Continuing activities. The statement of financial activities also complies with the requirements for an income and expendlture account under the Companies Act 2006. The movement of funds detailed above complies with the requirements for a statement of changes in equity under FRS102. -24- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE BALANCE SHEET AS AT31 MARCH 2024 2024 2023 Notes Fixed assets Tangible assets Investments 14 15 540,987 532,803 540,988 532,804 Current assets Debtors Cash at bank and in hand 17 1.341,410 774,778 1,564,351 669,571 2.116,188 2.233,922 Credltors: amounts falling due wlthln one year 18 1706,079) 1774,241) Nel current assets 1,410,109 1,459,681 Total assets less current liabllltles 1.951,097 1,992,485 Income fund$ Reslricled funds 21 45,994 74,434 Designated funds General unrestricted funds 22 1,150,0(M) 755,103 1,150,000 768,051 1.905.103 1,918,051 1.951,097 1,992,485 These financial slalemenls have been prepared in accordan￿ with the provisions applicable lo companies subject to the small companies regime. The financial statements were approved by the Trustees on Ms S Thomas (C Trustee Company registration number 02623071 -25- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Notes Cash flows from operating activities Cash generated froml(absorbed by) operations 26 99,403 (85,6171 Investing activities Purchase of investments Investment income received (8,184) 13,988 1,478 Net cash generated from Investlng activltles 5,804 1,478 Net cash used In financing activities Net Increasel{decreasel In cash and cash equlvalent8 105,207 (84,139) Cash and cash equivalents at beginning of year 669,571 753,710 Cash and cash equlvalents at end of year 774,778 669,571 -26- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies Charity information The W)itechapel Centre is a private company limiled by guarantee incorporated in England and Wales. The registered office is Langsdale Street. Liverpool. L3 8DT. 1.1 Accounting convention The financial statements have been prepared in accordan￿ with the charills governing document, the Companies Act 2006, FRS 102 'The Financial Reporting Standard applicable in the UK and Republi¢ of Ireland. ('FRS 102") and the Charities SORP "Accounting and Reporting by Charilies.. Statément ol Recommended Practice applicable to charities preparing their accounts in accordance with th& Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Enlrty as defined by FRS 102. The financial statements are p￿pared in sterling, which is the functional currency of the charity. Monetary amounts in these financial stalemenls ar8 rounded to the nearest £. The 8c¢ounts have been prepared under the historical cosl convention. The principal accounting policles adopted are set out below. 1.2 Golng concem Al the lime of approving the financial statements. the trustees have a reasonable expectation thal the charity has adequate resources lo continue in operalional existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements. 1.3 Charltable funds Funds held by the charity are.. Unrestricted general funds - Ihese are funds which can be used in accordance with Ihe charitable objects at the discretion of Ihe trustees. D8signat8d funds- these are funds set aside by the trustees out of unrestricted general funds for specific future purposes. R8slrict8d funds- these are funds that can only be used for particular reslricled purposes within the objects of the charity. Reslriclions arise when specified by the donor or when funds are raised for particular restricted purposes. Further explanation of the nature and purpose of each fund is Included in Ihe notes to the accounts. IA Income Income is recognised in the period in which the charity is enlitled to receipt and the amount can be measured with reasonable certainty. Income from donalions and legaaes is included in full in the statement of financial activities when receivable. Investment income is included when re￿1Vable. Grants and contracts, including grants for the purchase of fixed assets, are recognised in full in the statement of financial activities in the year in which they are re￿1Vable. Income is deferred only when the charity has to fulfil conditions before becoming entitled lo it or where the donor has specified that the income is lo be expended in a future period. Fixed assets donated to the charity are included as donation income at market value at the lime of receipt. Assistan￿ in the form of voluntary help is not quantifiable, and accordingly not dealt with in the accounts. Clothing and other items donated for resale through the charity's shop are included as income within other trading activities and are recognised as income when they are sold. -27- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies {Continuedl 1.5 Expenditure Expenditure reflecls all amounts paid and accrued during the year. Expenditure includes any VAT which cannot be fully recovered, and is reported as part of the expenditure to which it relates. All costs are allocated be￿een the expenditure categories of the Slalemenl of Financial Aclivilies (SOFA) on a basis designed lo reflect the use of the resource. Cosls relating to a particular activity are allocaled directly, others are apportioned on an appropriate basis. Charitable expendilure comprises those cosls in¢Lbrred by the charity in the delivery of ils aclivilies and services for ils beneficiaries.11 includes both costs that can be allocated directly lo such activities and those costs of an indirect nalure necessary to support them. Raising funds comprise costs associated with attracting income and the costs of trading for fvndraising purposes including the charity shop. Gov8rnance Gosls represent costs asso￿ated with meeting the conslitulional and slatulory requirements of the charily and include the audil fees and costs linked to Ihe slralegic management of Ihe charity. 1.6 Tanglble flxed assets All assets costing more than £1,000 are capilalised at cost. Tangible fixed assets are slated at cosl less depreciation. Depreciation is provided al rates calculated to wrile off the cost less eslimaled residual value of each asset over ils expected useful life. as follows.. Flxtures, fittings & equipment 200h p.a. on cost The gain or loss arising on the disposal of an asset is detemiined as the difference belween the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities. 1.7 Flxed asset Investments The trustees consider Ihat monies held on long term deposit should be regarded as a fixed asset investment. 1.8 Impalrrnent of fixed assets At each reporling end date, the charily reviews the carrying amounts of ils tangible assets to determine whether therè is any indiGation that those assets have suffered an impainnent loss. If any such Ind￿atIOn exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). 1.9 Stocks Donated ilems for the charity shops sourced from both individuals and organisalions are not included in the financial statements unlil they are sold al which point they are recognised as income. 1.10 Cash and cash equlvalents Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less. 1.11 Flnancial instrurnents The charity has elected to apply the provisions of Section 11 '8asic Financial Inslrumenls, and Section 12 'Other Financial Instruments Issues. of FRS 102 to all of ils financial instruments. Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contraclual provisions of the instrument. Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right lo set off the recognised amounts and there is an intention to settle on a nel basis or to realise the asset and settle the liability simultaneously. -28- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accountlng policies {Continuedl Basic financlal assets Basic financial assets, which indude debtors and cash and bank balances. are initially measured at transaction price including transaction costs and are subsequently carried al amortised cost using the effective interest method unless the arrangement constitutes a financing transaction. where the transaction is measured at the presenl value of the fulure receipts discounted at a market rate of interest. Financial assets classified as receivable within one year a￿ not amortised. Basic financial liabilitles Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement conslitules a financing transaction, where Ihe debt instrument is measured at the present value of the future payments discounted at a market rale of interest. Financial liabilities dassified as payable within one year are not amortised. Debt instruments are subsequently carried at amortised cost. using the effective interest rale method. Trade creditors are obligations to pay for goods or Se￿iceS that have been acquired in Ihe ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due wilhin one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially al transaction price and subsequenlly measured at amortised cost using Ihe effective inlerest melhod. Derecognitlon of flnanclal Ilablli¢ies Financial liabilities are derecognised when the charity's contractual obligations expire or are discharged or cancelled. 1.12 Taxatlon The charily benefits from various exemptions from taxation afforded by lax leglslalion and is not liable to corporation lax on income or gains falling within those exemptions. Recovery is made of tax deducted from qualifying income and from receipts under Gifl Aid. The charity is not able to recover Value Added Tax. Expenditure is re￿rded in the accounts inclusive of VAT. 1.13 Employee beneflts The cost of any unused holiday entitlement is recognised in th8 period in which the employee's services ara received. Terminalion benefits are recognised immediately as an expense when the charity is demonstrably commilled to16rminale the employment of an employee or to provide termination benefits. 1.14 Retlrement benefits The charitable company operates a defined contribution pension scheme for employees. The assets of the scheme are held separately from those of the charitable company. The annual contributions payable are charged lo the slatemenl of financial activities. 1.15 Leasès Rentals payable under operaling leases, including any lease incentives received, are charged to Ihe statement of financial activities on a slraighl line basis over the term of the relevant lease. -29- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Crltlcal accounting estimates and judgements In the application of the charity's accounting policies. the trustees are required to make judgemenls, estimates and assumptions about the carying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other faclors that are Considered to be r61evanl. Actual results may differ from these estimates. The eslimales and underlying assumptions are reviewed on an ongoing basis. Revisions lo accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and fulure periods where the revision affects both current and fulure periods. There were considered to be no critical accounting eslimales or judgements applied in the preparation of these financial stalemenls. Donatlons and legacles Unrestrlcted Restrlcted fund8 funds Total Unrestrl¢ted funds 2024 2024 2024 2023 Donations and gifts 721,291 44,779 766,070 627,560 z£ c c OOOfOOO¢D o0w)￿orrj￿1Q OOLrJ OOLn *ootii r in CT) a) 0 17> oofo +XJ Lr) ¢JJ -- Ooi In 43) U)rOOCDO (T) o o) a) rino OrOOCD (O O ￿- * ¢N ti) tr> O¢D +Ji Z£ 111 fil Ua￿0Zo>CC￿cL THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Other trading actlvltles Unrestricted Unrestricted funds funds 2024 2023 Shop income 169,878 154,678 Investments Unrestrlcted Unréstrlcted funds funds 2024 2023 Interest receivable 13,988 1,478 othor In¢om8 Unrestrlcted Unrestrlcted funds funds 2024 2023 other income 1,557 3,770 -33- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Ralsing funds Unrestricted Restrfcted funds funds Total Unrestricted funds 2024 2024 2024 2023 Other fundraising Costs Staff costs Support costs 301 155.568 33.263 44,779 45,080 155,568 33,263 42,992 99,706 24,369 Fundraising and publicity 189,132 44,779 233.911 167,067 Other trading activities staff costs Support costs 1.480 89,700 76,090 1,480 89,700 76,090 473 78,411 70,313 Trading costs 167.270 167,270 149,197 356,402 44,779 401,181 316,264 -m ) ¢D O o(0 4r) a) e4* oi oi (y Ln 0 ¢7) omo o) Iw o c ¢D THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 10 Support costs Support Governance costs costs 2024 Support Governance costs costs 2023 Premises and other costs Legal and professional fees 1,787.729 1,787,729 1.049,333 1,049,333 23,912 23,912 15,355 15,355 Audit fees Accountancy 6,180 7,680 6.180 7.680 5,884 8,475 5,884 8,475 1.811.641 13,860 1.825,501 1,064,688 14,359 1,079,047 Analysed between Fundraising Trading Charitable activities 33,263 75,599 1.702,779 33,263 491 76,090 13,369 1,716,148 24.369 69,764 970,555 24,369 70,313 984,365 549 13,810 1,811,641 13.860 1,825.501 1,064,688 14,359 1,079,047 The increase in premises and other costs is due to the development and management of new accommodation based Se￿iceS for homeless people, induding Yates Court and Shared A¢¢ommodalion Project. Support costs are reallocated to expenditure on a use of spacelsize of service basis. 11 Audltor's remuneratlon Fees payable to the ¢harlty's audltor and associates: 2024 2023 Audit of the charity's annual accounts 6,180 5,884 Non-audit seNlces All other non-audit services 7,680 8,475 12 Trustees None of the trustees (or any persons connected with them) re￿ived any remuneralion during the year (2023- £nil). and no truslees were reimbursed expenses (2023- no trustees were reimbursed expenses). THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 13 Employees The average monthly number of employees during the year was: 2024 Number 2023 Number Fundraising Shop Charitable 170 149 Total 177 156 Employment Costs 2024 2023 Wages and salaries Social security costs Olher pension costs 4.649,874 434,434 204,360 3,770,657 351,683 166,002 5,288,668 4,288,342 Average employee numbers exdudes employees on zero hour contracts not paid in the month of which there were an additional 12 employees on average (2023 an addilional 11 employees on average). Included in wages and salaries are payments to subcontractors including people from other organisations se¢onded lo or working in partnership wilh ￿llechapel to deliver proje¢ls such as the Harm Reduction Service which is delivered in partnership with SHAP Ltd and the LCR Assertive Oulreach SeNice which is delivered in partnership with Mersey Care NHS Foundation Trust. Partner agency workers amounted lo £590,226 (2023.. £344.013), The number of employees whose annual femuneration was more than £60.000 is as follows.. 2024 Number 2023 Number £70,000 - £80,000 Contributions lotalling £3,678 {2023'. £3.567J were made to defined contribution pension schemes on behalf of employees whose emoluments exceed £60,000. -37- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS {CONTINUED> FOR THE YEAR ENDED 31 MARCH 2024 14 Tangible fixed assets Flxtures. flttlngs & •qulpment Cost At 1 April 2023 9,767 Al 31 March 2024 9,767 Depreclatlon and impalrment At 1 April 2023 9,766 At 31 Ma￿h 2024 9,766 Carrylng amount Al 31 March 2024 At 31 March 2023 15 Flxed asset Invèstments Monles held on deposit Cost or valuatlon Al 1 April 2023 Additions 532,803 8,184 At 31 March 2024 540,987 Carrytng amount At 31 March 2024 540,987 At 31 March 2023 532,803 16 Financlal Instruments 2024 2023 Carrying amount of financial assets Debt instruments measured al amortised cost Equity instruments measured at cost less impairment 2,116,188 540,987 2,233,922 532,803 Carrying amount of fjnanclal liabilities Measured at amortised cosl 326,171 499,977 THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 17 Debtors 2024 2023 Amounts falling due wlthln one year: Trade debtors Other debtors Prepayments and ac¢rued income 1,256,862 942,224 6,732 615,395 84,548 1,341,410 1,564,351 18 Credltor8: amounts falllng due withln one year 2024 2023 Note8 Other taxation and social security Deferred income Trade creditors Other creditors Accruals 117,250 262,658 136,526 33,542 156,103 93,844 180,420 127,726 28,749 343,502 19 706,079 774,241 19 Deferred Income 2024 2023 othar deferred income 262,658 180,420 Deferred income is included in the finanaal statements as follows: 2024 2023 Total deferred income at 1 April 2023 Amounts received in year Amounls credited to statement of financial adivities 180,420 229,470 (180.420) 225,990 180,420 (225,990) Total deferred income al 31 March 2024 262,658 180,420 Included in deferred income are re¢eipts which relate to a future arLounling period and will be r￿ognISed to match the delivery of the service. -39- THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 20 Retlrement benefit Schemes The charity operates a defined contribution pension scheme for all qualifying employees. The assels of the scheme are held separately from those of the charily in an independently administered fund. The charge to profil or loss in respect of defined contribution schemes was £204,360 (2023 - £166,002). Total employee and employer contributions of £33,442 (2023 - £27.060) were payable to the fund al the balance sheel dale and are induded within creditors. -40- Ex J e) u) 0)￿ Co￿￿00￿>0 (*)a)NNoNo ¢O*fDOO¢OO r Tt 10- *r ou)0 Opoin Ir& O Qi Iii oi O) ¢7> co roo rooo 000 ¢0 zuSomu(guo>ttLLIQU £èE ¢B¥ VJèE .06 È £c (Jè 2£ 0￿cL ow¢ o£L ffjc cuc J oj o 00 ILEO) Uo THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 22 Designated funds The income funds of the charity include the following designated funds whid) have been set aside out of unrestricted funds by the trustees for specific purposes.. Movement in funds Income Movement in funds Incomo Balance at 1 Aprfl 2022 Balanco at l Aprll 2023 Balanco at 31 Mar¢h 2024 Contingency fund Premi5e5 fund Development fund 750,000 150.000 250,000 750,000 150,OC(J 250,000 750,000 150,000 250,000 1.150,000 1,150.000 1,150,000 The conling8ncy fund exlsts to Cover staff salaries and associated costs, redundancy payments and sick pay in the event of reduced grant funding Help manage cash flow due to delays in receipt of grant funding. Sixty percent (600/0) of the organisations grant income is paid quarterly, in arrears. Also, we have a number of contracts that involve payment by results, which causes further delays in payment schedulès. The Contingency Fund helps ensure suffi¢ienl funds are available to manage this. Cover for unforeseen defiats that may arise on particular projects. The premis8s lund relates to the associated costs andlor sourcing of allernalive residential accommodation for dients and office premises for staff in the event of a disaster affecling one or more of our supported accommodation services or senilce hubs. The dov8lopmenl lund will make provision for seed funding for new services and ideas, funding to help transform existing services and funding io cover requirements for social impact bonds. This fund has been used to help develop new accommodation based services for homeless people. Also, il has been used to open a retail oullel that will generate a new income stream for the future. J ff) OJ Ey ZSW*W 7J THE WHITECHAPEL CENTRE COMPANY LIMITED BY GUARANTEE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 24 Operatlng lease commitments At the reporting end dale the charity had outstanding commilmenls for future minimum lease payments under non-cancellable operating leases, which fall due as follows.. 2024 2023 Wlhin one year Between hvo and five years 42,552 7,458 51,801 46,290 50,010 98,091 25 Ralatad party transactlons Ramunerallon of key management personnel The remuneration of key management personnel is as follows. 2024 2023 Aggregale remuneration 86,273 84,056 Trustees made donations of £900 (2023: £900) to the charity during ihe year. There were no other related party transactions in the year. No guarantees have been given or received. 26 Cash generated from operations 2024 2023 (Deficit)Isurplus for the year (41,388) 112,655 Adjustments for: Investmenl income recognised in statement of financial activities (13,988) {1,478) Movements in working capital: Decreasel(increase) in debtors {Decreasellincrease in creditors Increasel(decrease) in deferred income 222,941 (150,400) 82,238 {268,999) 117,775 (45,570) Cash generatsd froml{absorbed by) operations 99,403 (85,617) 27 Company Ilmited by guarantee The Whilechapel Centre is incorporated under the Companies Act as a company limited by guarantee. 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