Charity Registration No. 1012053 Company Registratlon No. 02200394 (England and WaleB) TOUCHSTONE- LEEDS FINANCIAL STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 illlllllllll •￿￿12￿l92R• 1611212024 COMPANIES HOUSE A13 #103 TOUCHSTONE- LEEDS CONTENTS CHARITY INFORMATION PAGE 34 TRUSTEES, REPORT PAGE 5-15 STATEMENT OF TRUSTEES, RESPONSIBILITIES PAGE 16 INDEPENDENT AUDITOR'S REPORT PAGE 17-20 STATEMENT OF FINANCIAL ACTIVITIES PAGE 21 BALANCE SHEET PAGE 22 STATEMENT OF CASHFLOWIS PAGE 23 NOTES TO FINANCIAL STATEMENTS PAGE 24-39 TOUCHSTONE- LEEDS LEGAL AND ADMINISTRATIVE INFORMATION Touchstone - Leeds constitutes a Registered Company Limited by Guarantee and is registered as a Charity. Full Name.. Charity Registration Number.. Company Registration Number.. Touchstone - Leeds 1012053 02200394 Registered Office: Touchstone House 24 Middleton Crescent Leeds LS116JU Tru8tee Appointed Resigned Sam Cheverton (Chair from 1010612024) Janet Reynolds Philip Gleeson Sue Timothy Stephen Bailey Sally Anderson Richard Aimufua Shahab Adris Prof Edgar Meyer Dr Iwi Ugiabe-Green Tom Stanley Jeremy Horsell (Chair until 1010612024) Andrea Beever 1110312024 1110312024 0111012023 0111012023 3110112024 1010612024 0610912024 Key Management Personnel: Arfan Hanif Kathryn Hart Sharon Brown Sophie Hailwood Dave Pickard Zoe Bridge Khalil Rehman Jim Hoole Chief Executive Deputy Chief Executive and People & Culture Director Business Development Director Operations Director Operations Director Finance Director resigned 3110512023 Interim Finance Director from 01106123 to 24106124 Director of Finance & Resources from 24106124 Company Secretary.. Khalil Rehman: from 0111212023 to 2410612024 Jim Hoole.. from 2410612024. TOUCHSTONE- LEEDS LEGAL AND ADMINISTRATIVE INFORMATION (CONTINUED) Auditor.. Sagars Accountants Ltd Gresham House 5-7 St Paul's Street Leeds LS12JG Bankers.. The Co-operative Bank 19-20 Commercial Street Leeds LSI 6AL Virgin Bank The Penny Hill Centre 1 Church St Hunslet Leeds LS10 2AP TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2024 The trustees present their report and financial statements for the year ended 31 March 2024 for Touchstone Leeds, a150 known as Touchstone. OBJECTIVES, ACTIVITIES AND PUBLIC BENEFIT Ob ectives and Activities The charitable objects (purpose) defined in the Memorandum are "to relieve sickness and promote the fostering of positive physical and mental health and the prevention of breakdown among members of the community by establishing guiding and supporting, the promotion of self-help groups, and provision of personal counselling. housing and other practical facilities and by the advancement of education for the public benefit of lay and professional health care workers". More particularly, Touchstone's vision statement is "Inspiring communities, transfoming lives" and this is underpinned by seven values: Leadership and Learning Inclusion and Diversity Value for Money. Quality and Continuous Improvement Inlegrity and Respect Recovery Co-Production Touchstone's Strategic Business Plan has the following five strategic goals.. Sustain and grow high quality support services for those most vulnerable to mental health issues across Yorkshire. Become a partner of choice and develop sustainable relationships with the statutory, public, private, and voluntary sectors. To maintain a just, safe, and reflective culture to continuously improve our stakeholder experience To be an employer ofchoice., ￿cOgnisIng and continuously developing our people as valued and essential leaders in the delivery of quality services. Embed co-production to involve service users and carers in all aspects of service delivery and design. Key seNices Touchstone provided in the year are.. Mental Health Community Development, Preventative and Peer Led Services designed to keep people well in the community and promote preventative measures to support good mental health and wellbeing in communities. Services that come under this umbrella include.. Being You Leeds IBYLI provides community wellbeing activities, training, mental awareness sessions, and leads on anti-stigma campaigns. East Leeds Health 4 AII IELHFAI is part of the Leeds Better Together Service, promoting good health and wellbeing in east and north-east Leeds. Asset Based Community Development [ABCD] Project is a city-wide Leeds service which builds the assets of local communities to better Influen￿ and take the lead in deciding how ServI￿S are delivered to them. Volunteers Service, which is Investors In Volunteers IIIV] accredited, specialises in recruiting, training, and supporting volunteers with lived experience into placements at Touchstone or one of its partners. Touchstone Outreach and Prevention Service ITOPSI supports local 'street drinkers. around alcohol dependency, mental health support, and signposting to support services. West Yorkshire Autism and ADHD [Attention Deficit Hyperactivity Disorderl Co-production project is an all- age neurodiversity (Autism and ADHD) 'deep dive, project across West Yorkshire. TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Mental Health Mlld-to-moderate Needs (Community) Servlces support service users with assessed mild- to-moderate care, health, and mental health needs, focusing on an asset-based approach to service delivery promoting independence and recovery in the community.. Live Well Leeds [LWLI is a city-wide initiative providing community-based support to people with mild-to- moderate mental health support needs. Sikh Elders Service provides culturally adapted support to Sikh Elders and their carers. Black and Minority Ethnic IBMEI Dementia Service provides specialist support to people living with memory problems or a diagnosis of dementia, and their carers, from ethnic minorities. 'WorkPlace' Leeds, led by Leeds Mind, provides employment support to indivrduals referred by Community Mental Health. Mental Health Mild-to-moderate Needs IClinical> SeNices support service users I patienls with clinical mild- to-moderate common mental health disorders. These services are delivered in accordance with NHS Commissioner and England Clinical guidance.. Leeds Mental Wellbeing Service ILMWSI brings together Primary Care Mental Health IPCMH] services and Talking Therapies under a single service for people with mild I moderate and complex Common Mental Health Disorders [CMHD]. Touchstone staff are employed to provide wellbeing and therapy support. LMWS Inclusion Team, led by Touchstone, provides advice on inclusion, addressing health inequalities including peer support, and co-production services to patients I service users. Employment Advisory Service is for service users with clinically defined mild-to-moderate mental health needs and offers support in terms of retaining or finding work. Blossom is a project that delivers clinical support to victims of Female Genital Mutilation IFGM], partnership with NHS nurses across Leeds and Bradford. Int6nslve Support Needs (Communlty) Servlces support service users with complex social and health neecls including those in crisis - intensive, tailor-made, co-produced, and trauma-lnfomied support to sustain wellbeing and promote recovery in the community including: Beacon Housing - accommodation and support to enable people to stay well in tenancies. Community Support Team [CST] - an assertive outreach service that delivers support to people with complex mental health conditions in the community. Rehabilitation and Recovery Centre, which supports service users with long term mental health needs from ward-based rehabilitation on site to supported recovery in the community. Leeds Community Connectors, which support people wilh ongoing complex mental health needs to achieve better mental health and wellbeing, increasing independence, and supporting recovery in the community Wakefield Self-Directed Support ISDS] - airned at people with personal budgets, opting for Touchstone to assist them securing their care and wellbeing goals. Wakefield Community Enablement Team [CETI - delivers 121 intensive floating support that promotes a person-centred recovery focus aligned to individual need. 'Here for You, crisis seNices across Leeds, Kirklees and Wakefield aimed at reducing factors associated with the inappropriate use of slatutory services and hospital admissions, and providing a safe altemative to NHS mental health support. Crisis Resolution & Intensive Support Sep4ice ICRISSI - a peer support-based service with staff providing intensive support at home for a period of up to 24-hours for people experiencing a mental health crisis. Community Rehabilitation Enhanced Support Team ICREST] - a community mental health service aimed at helping people move from inpatient settings and developing new lives closer to home. Complex Psychosis Practitioners a clinical service operating within Leeds Community Mental Health Teams and Primary Care Nelworks that provides rehabilitation interventions aimed at preventing loss of skills and early-help rehabilitation for people with high-intensity mental health needs. TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Infensive Support Needs (Criminal Justicel Services support service users with a criminal justice pathway history to access appropriate support and wellbeing services. Touchstone works closely with criminal justice agencies to divert service users from criminal justice pathways into supportive health and social pathways.. Liaison and Diversion West Yorkshire [L&D WYI service - aimed at reducing reoffending by diverting people with complex mental health needs away from the Criminal Justice System. Liaison and Diversion South Yorkshire [L&D SYJ Touchstone delivers peer volunteering Support across South Yorkshire with staff operating in Sheffield, Barnsley, and Doncaster. Activities Primarily, Touchstone provides services for people wilh mental health difficulties, those susceptible to such challenges, and their carers. Through this work, and seeking to ensure *Nices are available to the whole community, Touchstone has developed a particular strength working with diverse communits'es including BME and LGBTQ+ group5. Key Performance Indicators are designed around the Critical Success Factors idents'fied for each indNidual servi￿, usually in consultation with the commissioners of the setvice, and used to assess ongoing service perfonrtance by staff, management, trustees and relevant external stakeholders, as appropriate. Public Benefit The trustees recognise their duties under the Charities Act 2011 and have referred to the Charity Commission's guidance on public benefit when reviewing Touchstone's activities and compiling this report. The activities described above, and explained in detail later, are consistent with Touchstone's values and aims, and derived from its charitable objectives, which seek to deliver public benefit by improving the physical and, especially, mental health of the communities either directly or through improving people's experience of other services and their acceptance within the community. All new and potential developments are assessed for consistency with the strategic plan and contribution to the public benefit. Access to Touchstone services is usualFy through referral proce&8es determined by objective criteria based on need and, to the extent that most services are fijnded by statutory bodies, residence within a geographic boundary. Volunteers Volunteers support individual service users in reducing isolation I loneliness, developing confidence and self- esleem, offering a listening ear, enabling them to make friends, supporting them with budgeting. attending social activities, going shopping, walking and reducing anxiety when going out. They also support Servi￿ users to complete benefit forms and attend assessments and appeal hearings. During 202314, Touchstone utilised more than 150 volunteers- the majority from BME backgrounds. Beneficiaries of volunteer support sometimes take on the role themselves. SeNice users often express the view they would not have been able to cope without the help of a volunteer I befriender. Volunteer support helps with managing mentsl health and prevents.ng deteriorats'ons and setbacks. The contn'bution of volunteers is not included in the statement of financial actiVit￿S due to the valuation process being difficult and subjective. TOUCHSTONE- LEEDS TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 STrATEGIC REPORT ACHIEVEMENTS AND PERFORMANCE Mental Health Community Development, Preventative and Peer Led SeNlces From seniice commencement in Jul 23 to 31 Mar 24, BYL". supported 253 service users (￿CeIving over 100 recorded compliments in respect of service delivery),. facilitated 445 groups. and, funded 12 projects. ELHFA supported 334 clients- 68 % of whom were non-white in ethnicity. Men In Health facilitated the signposting of 31 men working within NHS healthcare. TOPS supported 248 aitendees across 22 unique sessions. West Yorkshire Autism and ADHD Co-production project engaged with.. 500 people at the Autisticon event in Leeds., 400 people at a World Autism event held in Bradford., and 300 people over two Neurodiversity summits in West Yorkshire. In addition, the following events were held: 12 lived experience online co- production meetings (averagin9 16 people per session),. 12 combined professional and lived experience steering group meetings and 7 working group sessions,. 10 community practice and public NED INeurodiverse Experiences Discussed} Talks,. 6 creative workshops: and, 5 focus groups. 10 community projects were visited. Mental Health Mlld-to-moderate Needs (Community) Services Live Well Leeds.. supported over 1500 people across Leeds- 900/0 achieving positive outcomes as a result., utilised 1 $0 volunteers,. and, awarded over £30k in Live Well grants, Sikh Elders Service.. supported 74 se￿ice users; utilising 34 service users, delivered its first play, performed at Leeds Civic Hall to an audience of 180 people, for South Asian Heritage Month., facilitaied 30 service users experience public transport for the first time to explore surrounding towns and cities. BME Dementia Service. supported 39 senlice users,. hosted 45 cafés,. and, facilitated 41 walking groups. In Oct 23, the service received the Alzheimer Europe's Anti-stigma Award in Helsinki. The forum event held on 31 Oct 23 attracted 110 attendees. 'Workplace' Leeds supported 817 users. Of the 36 allocated to Touchstone, 7 individuals successfully gained new employrnent. Mental Health Mild-to-moderate Needs (Clinical) Services At LMWS, Primary Care Mental Health completed the first wave of Community Mental Health Transformation, implementing new ways of working and improving the patient journey whilsl maintaining 'business as usual., Supporting 2,803 clients, Talking Therapies.. ran 'Behavioural Activation for Muslims, training; set up 'lmproving Low Mood using Islam. therapy group-, assisted the reduction of the Cognitive 8ehaviour Therapy waiting time from 18 months to 34 months,. and, improved the service recovery rate from 40 /0 to Just under 500/0. The Inclusion Team.. co-produced and implemented a Health Equity Plan,. assisted 37 clients through peer support,. and, facilitated a Co-production Network, comprising 56 active members. supporting co-design and delivery. Blossom supported 40 clients. Intensive Support Needs (Community) Services Beacon Housing.. assisted 35 clients secure their own independent accommodation., supported 31 clients with domestic violence needs. With 92°h of clients having planned moves on, the service significantly outperformed its target of 70 /0. During its first year of service, Wakefield CET conducted 2,400 face-to-face support visits across Wakefield. Pontefract, Castleford, Knottingley, and Normanton. 1 OOQ/o of users 'highly valued, the service provided and expressed mental health improvements upon completion of the support. 'Here for You, crisis services supported individuals as follows: 245 Leeds., 223 Wakefield; 152 Kirklees. The Community Support Team made such a positive impact that members of the public fundraised for it on 3 separations occasions.. fire walk., school bake- and, a celebration event for a former service user. EMERGE: Vibe Tribe weekly social group- 221 attendees., Journey Group (a 26-week programme led by peer support workers) - 140+ attendees. CRISS facilitated a weekly Art Group, attracting 133 attendances. TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Intensive Support Needs (Criminal Justice) Services 3,350 services users were supported by West Yorkshire L&D (approximately 350h directly by Touchstone). Of the 75 service users supported by South Yorkshire L&D, 74 did not subsequently reoffend. and the service attained silver award for the lived experience charter. Organisation-wide performance and achievements The trustees are pleased to note the following achievements during 202314: Better integration of services supporting efficient seplice delivery tailored to the needs of seDiice users including the development of a more holistic Complex and Crisis service offer. Investors in People {IIP) Plats'num accreditation 2024 - ranked a Top 20 employer fr)r the third year running. Ranked 4th on Stonewall's Top 100 Employers List 2024 (no1 Charity and Health & Social Care Employer, achieving a Gold Award for being an LGBTQ+ inclusive employer). 8est Companies to Work For 2023. 2" accreditation for 'Outstanding Staff Engagement,: 5th Best Charity and 581h Best Large Company to work for., 22rA Best Company to work for in Yorkshire and Humberside. Touchstone's BME Dementia SeNice won the overall 'Alzheimer Europe Anti-sts'gma Award, 2023 for its innovative service model in respect of working with diverse communities. 3ry1 for the second year running) in the UK'S Top 50 Most Inclusive Employers List. Winner of 2024 National Positive Practice in Mental Health Award in respect of CRESTS best practice embedding co-production in a clinical setting and working collaboratively with the NHS. V¥Thnner of 2024 National Faculty of Public Health's Sarah Stewart Brown Award for Public Mental Health in respect of BYL, considered an ex￿lIent example of a co-produced, community-based approach of public mental health in action. Touchstone's collaborative Recruitment & Inclusion project supporting NHS employers attract and retain a diverse workforce won the NHS Fairer Award for Divetsity and Inclusion Award. Financial Roview Total income for the year was £9,882,963 [2023". £9.778,0261. Touchstone achieved a year-on-year increase of £104,93711.070/0) in spite ofthe economic challenges faced by its principal clients (local authorities and the NHS) and the charity sector by securing contract extensions and winning new business. Expenditure in the year was £10,210,81712023.' £9,295,751], giving rise to a deficit of £(289,436)12023-. surplus of £479,078]. As a significant proportion of Touchstone's cost base comprises staff and staff-relaled costs, the Modest year-on-year increase In income was unable to offset expenditure associated with the annual pay award and cost-of-living payments made to help employees counter the economic challenge posed by inflationary pressures. At the year-end. Touchstone had Net Assets of £2,070,53012023'. £2,359.966] including restricted funds of £196,541. TOUCHSTONE~ LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Current Asset Investments There was a gain on investments of £38,418 [2023.. loss of £(3,197)1. Touchstone intends its investment decisions to achieve the best financial return available consistent with the ethical principles reflects'ng the charity's aims. Touchstone recognises that all financial investments carry a level of risk and that the likely rewards of each investment rise in relation to the per￿1Ved level of risk. Touchstone intends to take a prudent approach, mitigatr'ng the specific risks of individual investments by ensuring diversification of investments, between classes of investment and individual investments, and by avoiding high risk investments entirely. The charity continues to invest with COIF Charities Investment Fund, the fund has limited ethical exclusions and has therefore, been determined as and promoted as a responsible fund. Futuro Plans 202415 Post COVID-19 global pandemic, with the U K economy struggling saddled with unprecedented debt, trustees recognise the sector landscape in which Touchstone operates is increasingly difficult to navigate. The organisation's traditional primary funders - local authorities and the NHS face serious financial challenges, which manifest themselves in less new contracts being let, increased financial scrutiny of existing ones, and renewals and extensions subject to budgetary pressures. While Touchstone continues to seek new profitable service opportunities that meets its strategic objectives and embed new and recent successful contract tenders such as Urgent Care Youth Workers, some contracts have ended including Ask 4 Advocacy & Self Directed Support, and others are at standstill - for example, L&D, WY & SY. lthile monitoring the climate change and shifting sands that characterises the third sector environment, currently, trustees remain firmly committed to Touchstone's Servi￿ users, service user consultants, volunteers, and employees. To meet the challenge head-on, the organisation is undertaking a strategic review, a comprehensive one that will encompass ils income portfolio and cost base - the outcome of which will form a new business plan for 202516 onwards. Operationally, Touchstone continues with its plans to strengthen the organisation's infrastructure, rolling out the digital transformation programme, supported by 'agile' working practices, which will improve the delivery of frontline services. This encompasses increasing the capacity of Touchstone's IT helpdesk functionality, bolstering exisling cyber security, significantly improving network performance, and progressin9 Cyber Essentials market accreditation to facilitate contract bidding. 10 TOUCHSTONE- LEEDS TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 The organisation is actively involved in strategic health partnerships arising out of the Health and Social Care Act 2022. Specific direction is set out in Touchstone's Strategic Business Plan 2021-6, currently under review. The Plan sets out five strategic objectives to sustain and grow high quality SUPPOrt services for those most vulnerable to mental health issues across Yorkshire, which the organisation remains committed to: identify need amongst the most vulnerable local groups and communities and develop high quality bids to deliver services to meet the need. influence and develop systems-level collaborative relationships with commissionets and decision- makers to invest in such groups / communities using case studies, data, and insight reporting. deliver grovrth through a business development strategy, ensure the necessary infrastructure is in place, and that reserves are grown in accordance with the reseNes policy and are sustainable. invest in support services infrastructure to ensure adequate capacity for the provision of sustainable quality service delivery. having a Sustsinable reserves strategy consistent with the organisation's strategic business plan priorities. Touchstone aspires to be the partner of choice, developing sustainable relationships with the statutory, public, private, and voluntsry sectors by.. continuing to highlight the contribution made to the elimination of health inequalities via delivery of the annual Communications Strategy and plan. developing 10 new local and strategic partnerships throughout the year. participating In emerging systems-level 'Collaboratives', and seeking to exploit potential benefits. investing in existing partnerships through positive contractual relations. skill-sharing, and engaging in leadership initiatives. showcasing Touchstone's expertise in co-production and sharing it with partner organisations. The organisation aims to maintain a just, safe and reflective culture and to, continuously, improve the stakeholder experience by.. providing high quality and respectful services measured by achieving the target of a 95°/0 satisfaction rate in the annual service user survey. reporting and reviewing 100 /0 of the complaints received throughout the year in conjunction with a seNice user audit panel, undertaking reviews of lessons learned where required. completing 1000/0 of safeguarding self-audits, and actioning all recommendations on a timely basis. developing and implementing a robust Information Governance I Security Strategy. Touchstone aspires to embed co-production, involving service users and carers in all aspects of servsce delivery and design by.. providing high quality and respectful seryices measured by achieving the target of a 950/0 satisfaction rate in the annual service user suNey. embedding the role of Co-production and Service Users Involvement Coordinator. developing a SeNice User Leadership Academy to provide for the inclusion of service users in decision making. increasing the capacity and number of service user consultants. TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Engagement with Employees Ilncluding disabled persons) Touchstone aims to be an employer of choice, recognising and continuously developing its people as valued and essential leaders in the delivery of quality services by.. applying the best leadership and people management practices. achieving high scores in Inclusive Companies and Stonewall accreditations. being recognised, nationally, as a leading Investor in People Platinum Employer. nurturing a happy and healthy workforce evidenced by sickness absenteeism < 4% and achieving high wellbeing scores in the annual Best Company staff sundey. developing and implementing an organisation-wide volunteering strategy to enable people to acquire the skills l experience necessary lo conduct roles competently celebrating diversity through ongoing engagement, improved representation, investment in development opportunities and benchmarking against national best practice standards. continuing to invest in the organisation's Green programme and Climate Emergency Policy. The organisation regularly reviews its recruitment and Access to Work policies to ensure they provide for applications from persons with disabilities. Princi al Fundin Sourc The accommodation servw3 are funded through ￿nt charges to individual tenants, the majority of which, in practice, are received as directly paid Housing Benefil, and through support funding paid under a contract wilh Leeds City Council as part of a consortium with Turning Lives Around and Foundation. Touchstone also provides volunteer elements of the contract on behalf of other consortium partners. Other seNices are mainly funded through statutory sources. Leeds City Council (Adult Social Ca￿) provide block contract funding for Live Well Leeds, Sikh Elders SeNice, Better Together, and part of the income for the Community Support Team {CST>. NHS Leeds Clinical Commissioning Group ICCGI funds Leeds Mental Vvellbeing servi￿ and makes significant contributions to the Community Support Team Icsll and He￿ For You local service. NHS Kirklees CCG funds the local Here For You seplice. Leeds Yorkshire Partnership NHS Foundation Trust continue to fund elements of the wider CST portfolio including Rehab and Recovery, CRISS, Complex Rehab and CREST services. NHS England fund the Liaison and Diversion Services, via contracts with Wakefield Council in West Yorkshire and South and West Yorkshire Partnerships Foundation NHS Trust (SVINFT) in South Yorkshire. 12 TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Reserve The Board has agreed as policy that the free reserves of the organisation, defined as the net current assets that are neither restricted nor designated for specific purposes, should be sufficient to provide a reasonable working balance to meet commitments as they become due whilst recognising the possible delays in receipt of grants and other income due. The Board has assessed that, under current circumstances, the free reserves should be the equivalent of 3 months, total anticipated expenditure. Touchstone's restricted funds were £196,541 [2023.. £190,6691- note 16 provides further details. Based on the 202415 organisation budget and expenditure, free reserves should be £2,933k. As at 31 March 2024, free reseNes (excluding unrestricted fixed assets) stood at £1,833k. The charity increases reserves by ensuring contracts deliver a minimum of 2.5 /0 contribution towards them. At 31 March 2024, the reserves are £1,100k below the target level. Delivery of the Strategic Business Plan and p￿paratIOn of the 202516 budget will aim to safeguard reserves in the short term and aim to reduce the gap over the medium term. The Board's reserves policy also requires the Trustees to reassess any designated funds annually when reviewing its reserves so that no funds are needlessly designated and excluded from the calculation of reserves. Touchstone's designated funds, which are set aside to meet agreed essential future spending, remain at £64,777 and are primarily eamarked for maintenance and service user projects - note 18 provides further details. Trustees are currently reviewing the reserves policy of the charity to ensure that it 15 fit for purpose and ensures that the charity is able to utilise its funds to achieve its objeclives. The trustees have assessed the major risks to which the charity is exposed and are sats'sfied systems are in place to mitigate exposure to them. STRUCTURE GOVERNANCE AND MANAGEMENT overnin Docum The organisation is a charitable company lirnited by guarantee, incorporated on 30 November 1987, and a registered charity. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the company being wound up members are required to contribute an amount not exceeding £1. ointment f Tr stees Trustees serve on the Board in the capacity of both Company Director and Charity Trustee. They receive no remuneration and any expenses reclaimed are set out in Note 7 to the accounts. Appointments to the Board are made at the Annual General Meeting in accordan￿ with the detailed regulations set out in the Articles of Association. Between Annual General Meetings, the Board itself has the power to make further appointments to the Board. One third of the Trustees retire every three years at the Annual General Meeting and are eligible for re-election. The trustees encourage service user involvement with the Board and service users are invited to all meetings and have a standing agenda item for feedback. Former seNice users are also able to become trustees. The charity complies with the charity governance code recommendation in relation to the Trustee maximum term of office (3x3 years) however one trustee's temi was extended beyond this maximum due to their particular area of expertise within Adult Social Care and Safeguarding. 13 TOUCHSTONE- LEEDS TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31. MARCH 2024 Trustee Induction and Trainin Potential trustees would generally meet with the Chair of Trustees and the Chief Executive and are invited to attend at least one Board meeting as an obsep4er, before joining the Board. There is a new Open Recruitment policy for Trustees as well as an induction pack of organisational information for new trustees. There is at least one Board Away day each year to reflect on strategy, performance. and future priorities with senior managers, as well as a Trustee only half day which considers governan￿ matters. At this meeting, Trustees have for the past four years conducted a facilitated self-assessment of their Governance performance using the key principles of the revised 2017 Charity Governance Code as parameters for the self-assessment process and the NCVO questionnaire framework. The 2022 Governance Code Review noted overall improvements in governance performance measured against these key principles The Board has again evaluated the possibility of an external review of this process and has concluded that this would not be cost effective for a charity of this size. Trustees are encouraged and supported to attend other relevant training both externally and that provided by Touchstone, Or anisational Structure The Board of trustees, which shall not have less than 6 or more than 20 trustees, is responsible for the strategic direction and governance of the organisation. The Board meets at least five times a year and there are five sub committees covering Finance and Development, Operations and Quality Standards, Risk and Audit, Governance and a Joint Negotiating and Consultative Committee. The management structure is headed by the Chief Executive, who is appointed by the Board to manage the day-to-day operations of the organisation. The Chief Executive has delegated authority, within terms of delegation approved by the trustees, for operational matters including finance, employment and service delivery. The Chief Executive is responsible to the Board for the operation and development of the organisation, in line with the Strategic Business Plan, and for advising the Board on strategy and policy issues. In this, the Chief Executive is currently assisted by the Senior Leadership Team consisting of the Deputy Chief Executive, Business Development Director, Director of Finance and ReSoUr￿s, Operations Director - Inclusion, Operats'ons Director - Quality and Performance. and People and Culture Director. Ke Mana ement Remuneration Poli Pay and remuneration for the charity's key management personnel are set by the trustees with reference to the standard local government pay scales. ￿1th11e annual cost of living increases are detemiined by national negotiation be￿een local government employers and trade unions, the scale range of each role are periodically reviewed by trustees with reference to exiernal cornparators (benchmarks) including published salary suNeys from reputable professional and industry bodies. and samples of advertised scales for similar roles being recruited in comparable organisations. 14 TOUCHSTONE- LEEDS TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Risk Mana ement The Board of Trustees conducts regular and frequent reviews of the major risks to which the organisation is exposed through the Risk and Audit Committee, the Finance and Development Committee and the Operations Committee. This includes assessing the potential impact and likelihood, identifying the current controls in place, and those to be put in place, to mitigate the risk. A corporate risk register is maintained of risks faced by the organisation under the headings of Governance. External, Business Development, IT, Regulatory & Compliance, Financial, Operational, Communications and PR and People and Culture. It is Jointly compiled by trustees, senior managers and staff. Particular attention being paid to risks that the organisation sees as having a high potential impact and a high residual likelihood of occurrence despite existing controls. Plans and strategies for managing and mitigating risks include seeking to diversify income sources, proactively managing commissioner relationships, robust budgeting to ensure delivery of best value for money, maintaining strong relationships with funders, a clear strategic direction, strong govemance and quality assurance processes. Touchstone holds insurances deemed sultable and sufficient for the scale and nature of operations. including Directors and Officers Indemnity cover. The trustees, who are also the directors for the purpose of company law, and who served during the year and to the date of signing were.. Trustee Appointed Resigned Sam Cheverton (Chair from 10106124) Janet Reynolds Philip Gleeson Sue Timothy Stephen Bailey Sally Anderson Richard Aimufua Shahab Adris Prof Edgar Meyer Dr Iwi Ugiabe-Green Tom Stanley Jeremy Horsell (Chair until 10106124) Andrea Beever 1110312024 1110312024 0111012023 0111012023 3110112024 1010612024 0610912024 15 TOUCHSTONE- LEEDS STATEMENT OF TRUSTEES, RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2024 The Trustees (who are also the directors of the company for the purposes of company law) are responsible for preparing the Trustees, report including the strategic report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial statements for each financial year. Under company law, the Trustees must not approve the financial statements unless Ihey are satisfied that they give a true and fair view of the state of affairs of the company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to.. select suitable accounting policies and then apply them consistently: observe the methods and principles of the Charities SORP (FRS 102),. make judgments and accounting estimates that are reasonable and prudent; state whether applicable UK Accounting Standards (FRS 102) have been followed. subject to any material departures disclosed and explained in the financial statements; prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and delection of fraud and other irregularities. Disclosure of information to auditors Each of the persons who are Trustees at the time when this Trustees, report is approved has confirmed that.. so far as that Trustee is aware, there is no relevant audit information of which the charity's auditors are unaware, and that Trustee has taken all the steps that ought to have been taken as a Trustee in order to be aware of any relevanl audit information and to establish that the charity's auditors are aware of that information. The trustees, report was approved by the Board of Trustees. Sam Cheverton, Trustee (Chair) Date. 09 December 2024 16 TOUCHSTONE- LEEDS INDEPENDENT AUDITOR'S REPORTTO THE MEMBERS OF TOUCHSTONE- LEEDS Opinion We have audited the financial statements of Touchstone - Leeds for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet and the Cash Flow Statement and notes to the financial statements. including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Siandards. including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally AC￿pted Accounting practi￿). In our opinion the financial statements: give a true and fair view of the state of the charitable company's affairs as at 31 March 2024 and of its incoming resources and application of resources, including its Income and expenditure for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice,. and have been prepared in accordance with the requirements of the Cornpanres Act 2006. Bas58 for oplnlon Ilve conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorfs responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audrt evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Concluslons rnlatlng to going concern In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the chariiable company's ability to continue as a going concern for a period of at least hvelve rnonths from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going wncern are described in the relevant sections of this report. Other infomiation The trustees are responsible for the other infomalion contained within the annual report. The other information comprises the information included in the annual report, other than the financial statements and our auditorfs ￿port thereon. Our opinion on the financial statements doe5 not cover the other informalion and. except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. 17 TOUCHSTONE- LEEDS INDEPENDENT AUDITOR'S REPORTTO THE MEMBERS OF TOUCHSTONE- LEEDS (Continued) Our responsibility is to read the other infomation and, in doing so, consider whether the other information is matenally inconsistent with the financial statements or our knowledge obtsined in the audit or Othe￿ise appears to be materially misstated. If we idenkn'fy such material inconsistencies or apparent matenal misstalements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that Ihere is a material misstatement of this other infomption, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion based on the work undertaken in the course of our audrt the information given in the trustees, report, which includes the directors, report and the strategic report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements. and the strategic report and the directors, report included within the trustees, report have been prepared in accordance with applicable legal requirements. Matt•rn on whlch we are requlred to report by exceptlon In light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not idenlified material misstatements in the strategic report or the directors, report included within the trustees, report. We have nothin9 to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept., or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of trustees, remuneration specified by law are not made., or we have not received all the infomiation and explanats'ons we require for our audit Re8ponslbllftle8 of trustee8 As explained more fully in the trustees, responsibilities statement set out on page 19. the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparats'on of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or emr. In p￿parIng the financial statements, the trustees are responsible for asse&8ing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of arxounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. 18 TOUCHSTONE- LEEDS INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF TOUCHSTONE- LEEDS (Continued) Auditor's responsibilities for the audit of the financlal statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material missiatement, whether due to fraud or error, and to issue an audito¢s report that includes our opinion. Reasonable assurance is a high level of assuran￿. but is not a guarantee that an audit conducted in accordance with ISAS (UK) will atways detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non At 31 March 2024 193.030 193.030 DEPRECIATION At 1 April 2023 Oepreciation charged in year Eliminated in re8p8ct of disposals 63,540 10,769 (1,189) 63,540 10,769 { 1,189) At 31 March 2024 73.120 NEf BOOK VALUE At 31 March 2024 119910 119910 At 31 March 2023 130.679 130,679 11. Tanglble flxed assets (freehold property) L•nd •fid buildin91 Flxtur•8 and fittings Renovatk)n costs Tol•l COST Al 1 April 2023 Additions Disposals 152,623 4,631 36,965 194,219 (1,1891 (1,1891 At 31 March 2024 152 623 193 030 DEPRECIATION At 1 April 2023 Charge for y8ar Eliminated in respect of disposals 33,153 5.689 2.151 185 28,236 4,895 { 1,189) 63,540 10,769 { 1,1891 Al 31 March 2024 NET BOOK V￿UE At 31 March 2024 113781 119910 At 31 March 2023 119471 32 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 12. Current asset investments Total 2024 Total 2023 IrNe31rnenls 236.358 368,171 Mv8ff￿nt on the investments balancg Sn year13 made up of It* followiNJ'. Equlty D•po#it Total As al l Aprll 2023 Disp058ls al mafkel val GainllLoss) 313,671 (116.4851 39.172 54.500 { 53.7461 (7541 368,171 (170,2311 38,418 As al 31 March 2024 236,358 236.358 13. Debtors: amounts falling due within one year Total 2024 Total 2023 Tfade Debtors Other Debtors PrepaYn￿rtS arKI accrwl iruime 499,378 28.983 92,412 1,786,957 26,078 198.066 620 773 2011 100 14. Cr¢dltors; amounts falling due wlthln one year Total 2024 Totsl 2023 Trade Creditors Other Taxation and Socral SecLwiIy Other Creditors Accruals and Deferred lrtome 1137.6461 1176,8351 1218,7321 1153,1411 133,0801 { 3,4781 12,765,576) { 3.195.450) 3 155 034 3 528 904 33 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 15. Deferred income Dglerred Ir￿Mie nK*venwnts in t1￿ year are a5 lollows.. Total 2024 T¢)ts12023 8roughl forward Recognised wrthin ltre year w deferrals in the year 2,932,558 1903.4471 528.649 2,748.559 1888,6321 1,072.631 Bal•rte c8rrnd foThvard 2 557 760 2 932 $58 Deferred income relates to income received in advance that the charity does not have entitlement until the service has been provided. 16. Restrlcted funds The income funds of the charity included restricted funds comprising the following unexpended balances of donations and grants held on trust for specific purposes. Mo¥•m•nt In fund8 Balance at 1 Incomlng Aprll 2023 r•80ure•8 R••ourco• expended •l•n¢• •t 31 March 2024 Transfern Freehokl Property The Big Lollery Fund Grant., WY-FI The Big Lottery Fund Grant., PCP ESIF.. Connecting Opportunities CDW.. MAP+ Project ABCD Community Builder TB AwarerEss 3rd Sector VL%ibllily 8AME Dementia Support Winter Wamier Grant (BTI Bradlord Perinatal Support TOPS SU Digital Libr4ry First Steps to Walking ND Filming Project Srnall Grarts 82,551 30,306 13,252 14,0781 78,473 30,306 13.252 11421 142 53.232 53.232 20,629 4,814 { 20,6291 14,6141 4.564 1,700 4.564 1.700 9.950 2,595 9,950 2.595 { 2511 13 (35,5361 251 1131 1,298 1,171 35,536 1,298 1,171 8,113 17,281 13,051 18,1271 (17,2811 (13.0511 13 190 670 109 174 103697 393 34 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS {CONTINUED> FOR THE YEAR ENDED 31 MARCH 2024 17. Restrlcted funds Icontlnued) om9nt in funds Balanco at 1 April 2022 Incomlng r•sour¢w4 Rwiurces oxpgndgd 8alan¢• at 31 114r¢h 2023 Tran8f•rn F￿e￿)Id Propety The &'g Lottery FuTrY fyanl,. WY-FI The Big Lottery FuTrJ fyant.. PCP ESIF". Connecting (¥yortuniknes ESIF.. Stronger FaThi*e3 COW.. ￿P+ Pfojecl ABCD Trainir¥J & Facilitation A8CD Conynunity PAJilder Chapel Alknn Fljb TLF TLF FuTraing &kh Ehlers Wlnler Wafn*r frint IBD 8FO Perinatsl Support J*rs & Shakers SU Digital Library 88.239 30.3L 13.252 { S,6891 82,550 30,306 13,252 1116,1291 { 48,2591 16.eé5 38,757 53,232 53,232 27.282 5,000 6,000 1,3CQ 7,965 36,676 33,546 3,342 { 27,6741 14361 14,3001 (1,3001 1 S,3701 { 37,2761 { 32,2481 12,1711 592 4,565 1,700 2,595 1,298 1,171 185.029 27,359 190669 Freehold property is the grant funded part of Touchstone House which houses several services and main offices. The CDW Map+ Project fund represents funding received from Leeds City Council for targeted work with new migrant communities in Leeds. The Big Lottery Fund Grants (Wf-Fl and PCP) funds represent the income arid associated expenditure on bNo projects funded by Big Lottery. ABCD Community Builder represents funds received from Leeds City Council to employ a community builder to lead an ABCD approach to communities within the Lincoln Green area of the city. Additional funding and grants received to complement the work of the BAME Dementia Support Project. TOPS extension of funding. Winter Warmer grant monies to help support vulnerable individuals across Winter 22123 and deliver TB awareness work. Alongside was a small grant for capacity building and visibilty within 3rd Sector. SU Digital Library - Provision of digital engagement through tablets and data to ensure that we continue to provide Se￿ICe5 to those vulnerable, isolated and unwell members of the most deprived communities of West Yorkshire ND Filming Project- to provide support as part of the INorkforce Transformation programme of vrfork. Balances at 31 Mar 2023 in respect of TLF trouchstone Loves Food] were transferred to general funds and those in respect of Movers & Shakers were returned to funders. 35 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 18. Unrestricted funds- General Movement in funds Balance at 31 March 2024 Balance at 1 April 2023 Incoming resources Resourc08 expended Tran8fors Uryestricted funds 2,104,519 9.812,206 110,100.810) (8,703) 1,809.212 2 104 519 9 812 206 10 100 810 1 809 212 Movement In fund8 Balance at 31 March 2023 Balance at 1 Incoming Jril 2022 resources Resources expended Transfers Lknrestricted funds 1,631,081 9,515,497 { 8,994,939) (47,119) 2,104,520 1631 081 9 $15 497 8 994 939 2 104 520 36 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 19. Designated fund8 The income funds of the charity include the following designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes. Movement in funds Balance at 31 March 2024 Balance at 1 Incoming April 2023 resourcas Resources expended Transfers TOl￿h$l0ne House cycllcal maintenance Support Centre cyclical maintenance dllapidatior Service User Evaluation 5,000 (3,951) 3,951 5,000 15,000 25,000 19,777 (2,359) 2,359 15,000 25.000 19,777 Movement In fund8 Balance at 31 March 2023 Balance at 1 Incoming rll 2022 resourcos Resourcos oxpended Transfers ToLKhstone House cyclical maintenance Support Centre cycllcal maintenance dilapidations Service User Evaluation 5,000 { 16,835) 16,835 5,000 15,000 25,000 19,777 (2,925) 2,925 15,000 25,000 19,777 37 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 19. Designated funds Icontinued) Touchstone House- cyclical maintenance is required to maintain the propety" the trustees consider it prudent to designate sufficient funds to allow for future redecoration and routs'ne rnaintenan￿ above day to day repairs. Su ort Centre - cyclical maintenance this fund is to allow for future decoration and routine maintenance, above strictly day to day repairs, to ensure the property is kept to a high standard. ort Centre dilapidations, this fund has been designated to meet the cost of internal and extemal decorats'ng and any other repairs required at the end of the lease. Service User valuati n The sep4ice user evaluation fiJnd is for research that was commissioned by Touchstone and has been transferred from Restricted Funds during the year, the programme has been delayed and currently under review. 20. Anaty818 of net a88ets between funds Unre*lctod Funds G•n•ral D9￿gnated Re¥Jicted Fund¥ Total Fund balances al 31 March 2024 are represented by.. Tangible Assets Current Assets 41,439 1.767,773 78,471 118,070 119.910 1,950,620 64,777 1,809 212 2,070,530 Unrestricted Funds General lJ•signatsd Re*rlcted Funds Total Fund balances al 31 March 2023 are represented by.. Tangible A55els Nel Current Assets 48,129 2,056,391 82,551 108,118 130,680 2.229,286 64,777 2 104,520 190669 2 359 966 38 TOUCHSTONE- LEEDS NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 21. Cash generated from operations Total 2024 Totsl 2023 (Dellclly Surplu5 f(* the year {289,4361 479.078 AdNsstrrents for." In4pstsiwl incorre reGognise(l in SCfA Fair valLte Igainsl and bsses on In￿tr￿nts Deprecbab"on arKI impairnpnt of tangl￿ fiy£d assets 138,4181 10,769 {7411 16,764 MMffÉnL8 In vkirking capital: Oecreasellincreasel in debtcrfs {DecTeasellincrew in creditors 1.3￿),327 (373,8711 1961,6661 2C6,199 Cash ge1￿rated by operations 260,368 22. Operating Lease Note The charrty has fthure minimum lease payments under ￿￿Car￿ellabIe operaiiTrJ leases as follows.. Total 2024 1.981 4,524 Tolal 2023 Expirirva withln 1 Year Explrlng within 2-5 Years irrlusive Over 5 Years 12,322 23. Related party tran8actlons There were no related party transactions during 202314 [202213. £3001 24. Members Ilabllity The company is limited by guarantee. Every member of the company is liable to contribute to the assets of the company in the event of the company being wound up ether whilst they are a member or within one year of them ceasing to be a member, for payrnent of the debts and liabilities of the Association contracted before they ceased to be a member, and of the cost, charges and expenses of winding up, and for the adjustment of the rights of the contributors among themselves, such amount not to exceed £1. At 31 March 2024, the number of members so liable was 5131 March 2023.. 51. 39