2022-03-31-accounts

Company registration number: 02697436 Charity registration number: 1010421

Plymouth Citizens Advice Bureaux

(A company limited by guarantee)

Annual Report and Financial Statements for the Year Ended 31 March 2022

Plymouth Citizens Advice Bureaux

Contents

Trustees’ Report	1 to 13
Statement of Trustees' Responsibilities	14
Independent Auditors' Report	15 to 18
Statement of Financial Activities	19
Statement of Financial Activities	20
Balance Sheet	21
Statement of Cash Flows	22
NotestotheFinancialStatements	23to44

Plymouth Citizens Advice Bureaux

Trustees’ Report

Reference and Administrative Details

Trustees Mrs C Mitchell (Chair) Mr T Cox (Vice Chair) Mr C E Mottram (Treasurer) Mrs P Ashworth Mr G Jones Mrs N Salarka Chief Executive Officer Ms E Handley Principal Office 3rd Floor Cobourg House 32 Mayflower Street Plymouth Devon PL1 1QX The Charity is incorporated in England and Wales. Company Registration Number 02697436 Charity Registration Number 1010421 Bankers Unity Trust Bank Plc Nine Brindley Place Birmingham B1 2HB Independent Auditors PKF Francis Clark North Quay House Sutton Harbour Plymouth Devon PL4 ORA

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Plymouth Citizens Advice Bureaux

Trustees' Report

The Trustees present their report and accounts for the year ended 31st March 2022.

The accounts have been prepared in accordance with the accounting policies set out in note 1 to the accounts and comply with the charitable company's Memorandum and Articles of Association, the Companies Act 2006, the Charities Act 2011 and the Statement of Recommended Practice: Accounting and Reporting by Charities, applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019).

Plymouth Citizens Advice Bureaux is the name formally registered at Companies House. Operationally it is referred to as Citizens Advice Plymouth.

Aims, Objectives and Activities

Our vision is to be a positive and empowering organisation, working and supporting clients in local and regional communities, to make informed choices and better their lives.

Objects

The Charity’s objects are to promote, but without limitation, for the benefit of the community in Plymouth and its surrounding areas:

• the advancement of education,

• the protection and preservation of health and the relief of poverty, sickness and distress; * the advancement of human rights, conflict resolution and equality and diversity; * and the support of those disadvantaged by age, ill-health, disability or financial hardship

Activities

Citizens Advice Plymouth is a local independent charity offering free, impartial, independent and confidential advice to everyone on their rights and responsibilities.

Independent -The service provided by Citizens Advice Plymouth is completely independent.

Impartial - We offer impartial advice to all clients and take up any issue with the appropriate authority on behalf of individuals or groups. It is open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude on the part of the organisation.

Free - Citizens Advice Plymouth services are provided free to clients at the point of delivery. We are responsible for operating within the principles of the service and protecting the Citizens Advice brand.

Confidential - Citizens Advice Plymouth offers confidentiality to clients. Nothing learned from our clients, including the facts of their visits, will be passed on to anyone outside the service without their express permission.

Open to everyone - We challenge discrimination through advice. We promote equality through advocacy. We value diversity, through our roles of employer, volunteer agency and contractor.

Aims

The service aims:

• To provide the advice people need for the problems they face

• To improve the policies and practices that affect people's lives

Our aims will shape and drive the work we do with and for our stakeholders. They also enable us to continually work towards achieving our vision. Our strategic aims ensure that we:

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Plymouth Citizens Advice Bureaux

Trustees' Report

1) Provide information and advice of a high quality and make the service accessible to those who need it most.

2) Promote social justice & equality, especially for those experiencing social exclusion or discrimination.

3) Develop partnerships locally and nationally, providing innovative services that meet the needs of people and communities.

4) Continue to develop the strengths and skills of our entire workforce with a focus on personal development.

5) Continually improve and test new ways of working, both in service design and technologically.

6) Develop innovative ways to diversify income in order to develop local and national advice services.

Public Benefit

The Trustees confirm that they have complied with the duty of the Charities Act 2011 to have due regard to the Charity Commission for England and Wales’s general guidance on public benefit in exercising their power or duties. They have referred to this guidance when reviewing the Bureau’s aims and objectives and in planning its future activities.

Main Activities

Our main activities for 2021/2022 were delivered through our main projects. Many of our contracts deal with debt and income maximisation to meet our objects for the relief of poverty. Our utility contracts seek to engage with energy customers to ensure their entitlement to Warm Home discount and Priority Services Register. Our core services provide generalist advice for people that live, work and study in Plymouth.

Our research and campaigns team continue to identify causes of underlying problems impacting on our clients so that we can address equality and diversity issues.

In 2021/2022:

We continue to monitor the situation in Plymouth of people’s experience of Universal Credit and for 2021/2022 we ran the Help to Claim service in order to help people makea claim right through to their last payment. We are part of the national Universal Credit Hub where we share knowledge across the network.

We developed a campaign to look at Council Tax Collection and brought together a steering group with our partners to develop a Plymouth City Wide collection protocol for Plymouth City Council to adopt. We are working closely with the council to improve the referral system for people experiencing difficulties with their Council Tax.

We continue to raise awareness of illegal money lending.

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Plymouth Citizens Advice Bureaux

Trustees’ Report

Public Impact

Below is an estimate of the financial value of Citizens Advice Plymouth to local government, local authorities and to wider society. The Citizens Advice local financial modelling tool calculates a financial value on a handful of key advice areas and the public value of being a volunteer-run service. An external and credible Treasury-approved model to calculate local financial value, as below.

Volunteers

We have seen a steady increase in our volunteer numbers this year. Over the year we have improved the support that we can offer to volunteers throughout the organisation and have renewed our Investing in Volunteers award.

Achievements and performance

In 2021/2022 we achieved a good/excellent score on the Performance Quality Framework: This means we are well governed; have good/excellent strategic business planning; risk management (including having in place a full business continuity and recovery plan); financial management; people management; operation performance (which includes passport to the AQS standard); partnership working; research and campaigns and equality leadership.

The services we deliver are based around advice and information linked to welfare benefits, debt, employment, consumer issues, housing, finance, discrimination and broader financial problems. Clients access us through 4 key routes - by telephone, in person, or via webchat and email. We are known in the network as an organisation that leads and uses ICT creatively and innovatively to deliver services for our clients and other stakeholders. Through the pandemic we have piloted the use of video technology and facebook messenger and will launch our new website in the autumn of 2022.

Our frontline teams are tasked with delivering both universal and targeted information and advice to a wide and diverse range of clients. This includes initial client contact information services, as well as; generalist, specialist and casework support activities linked to the themed areas named above. We also offer key client groups’ access to trust funds that are supported by energy and utility companies. We aim to further enhance our advisory services and look to strengthen our outreach capabilities. Our frontline teams are supported by our Research and Campaigns team that uses evidence of client experiences to challenge key local and national policy and decision makers.

Working through the pandemic we moved all our volunteers and staff to working from home. As we were already digitally advanced we were able to continue services throughout the pandemic, with all services meeting performance KPIs.

In 2021/22 we helped 42,301 unique clients with 389,288 issues.

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Plymouth Citizens Advice Bureaux

Trustees' LJ Report

Outcomes

Achievements in 2021/2022

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----- Start of picture text -----
42,301 389,288 16,505 £7.8mil over £33mil
People contacted Issues wereraised Increase inpeople Of debt was written Income gain
Citizens Advice by our clients helped comparing off for all (doubled from
Plymouth to 2020/2021 persons helped 20/21)
I ¢
Of
27,509 4,804 8,980 £1.5mil over £2.8mil
Issues addressed Contacted the Benefits issues Of debt was written Income gain
for Plymouth service over the addressed for off for people from achieved for
clients telephone Plymouth clients Plymouth Plymouth residents
----- End of picture text -----*

The following table shows the number of clients the organisation has dealt with, alongside the issues that they had and the number of activities that were completed in order to deal with their case. The outcomes show the gains that we made for our clients with the value of debt written off and repayments scheduled. The issues chart shows the number of enquiry issues we have been dealing with over the year, with debt being the highest enquiry area, followed by financial services and capability, utilities and communications and consumer goods and services.

Key stats summary

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Summary
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----- Start of picture text -----
Issues
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Clients	42,301	Benefits& tax credits	52,534	20,210
		Benefits Universal Credit	13,881	5,357
Quick client contacts	68	Consumergoods & services Debt	44,830 131,785	17,629 25,601
Issues	389,288	Education	1,085	632
		Employment	3,272	1,745
Activities	191,341	Financial services&capability	60,949	13,286
		GVA& Hate Crime	366	204
Cases	63,334	Health& community care	1,872	1,032
		Housing	5,415	2,801
		Immigration & asylum Legal	834 1.755	348 998
Income gain	£33,148,035	Other	18,269	11,375
Reimbursements, Services, loans ; Debts written off	£434,623 £7,834,357	Relationships & family Tax	3.828 1,362	2,084 831
		Travel & transport	729	541
Repaymentsrescheduled Other	Ee SamGAG £15,253,360	Utilities& communications GrandTotal	46,522 389,288	12,962

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Plymouth Citizens Advice Bureaux

Trustees’ Report

Profile Summary

The following charts show the profile of our clients: We deal with more clients aged between 30-39, more female than male and slightly more people who do not have a disability/health problem, albeit 42% of our clients do have a disability or long term health condition. 81% of our clients described themselves as white, 5% Asian and 10% Black.

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Age
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----- Start of picture text -----
15-19 ff 115
20-24 a 1.431
25-0 Rarer 321
35-3930-74 EeeIEES rm reeE aroso eeeeeTENGENee)«10754,804
ESS pa ase ere TE | 197
ERS 9.52%
10. Sa Se
RTT 3 045
50-56 ea
56-5) RSS a ne ore UNTO 3 661
00-1 EESTI eSNG 202°
65-69a 1.915
70-74 a 693
75-79 EY 624
80-84 iy 293
85-89 ff 126
90-94 | 43
95-99 4
100-104 2
1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14%
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Gender

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fi Female O8 Prefer different t.
O Male
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Disability / Long-term health

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----- Start of picture text -----
Disabled §§) Not disabled/no health problems
BB Long-term health condition
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Ethnicity

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i White BB Black § Other
©) Asian i Mixed
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Plymouth Citizens Advice Bureaux Trustees’ ' Report The following chart shows the range of channels that our clients access our services from with telephone being the highest.

Our top	benefit	benefit	issues	issues	issues	are	- other which when broken down are benefit checks with fuel debts	- other which when broken down are benefit checks with fuel debts	- other which when broken down are benefit checks with fuel debts	- other which when broken down are benefit checks with fuel debts	- other which when broken down are benefit checks with fuel debts	- other which when broken down are benefit checks with fuel debts	being
the highest		area debt			enquiry issue.
Channel								Top benefit issues
pesueuitesentenonesies adenine								99 Otherbenefitsissues eae eed 14.052 28Gen al Benefit Entitlement E e 11 661 21 Personal independence payment[is 8.240
								23 Council tax reduction	a 4.928
								03 Housing element	Ea 3.348
								01 Initial claim	a 2.943
E j	Ss			ae	,			02 Standard element GE 2.4196 07 Housing Benefit Wy 2.183 04 Limited capability for workeleme.. (REE 2.063
								22 Localised social welfare	Hy 1,785
									OK 5K		10K	15K
								Top debt issues
								04 Fuel debts	eI 12785
		105,98455%						09Council taxarrears	HE 10.861
							Video Catt	13 Credit, store & charge carddebts	I 7.803
								Other	16Water supply & sewerage debts	NM 7.799
							OB Letter	49 Debt Relief Order	i 4.406
							BB inperson	15Catalogue & mail order debts	3.464
							©) Web chat	14 Unsecured personal Joan debts	3.128
epee: SISA URSA eaten Gore 6,05: %Vera aes ee 2SeGoes ;							B eEmaii M™! Advicetine Phone Hl Telephone	99 Other Debt Bi 2.984 52 Breathing Space Moratorium BB 2.086 36UCadvancepayment/budgeting a..J 2.820
									OK 10K 20K	30K	40K	50K 60K	70K

Financial review Citizens Advice Plymouth has a good range of varying income streams and is not over reliant on any one source. Its larger income sources are from EDF Energy, Bulb Energy and Utility Warehouse which are private sector funded activity for debt and energy advice, with Help to Claim being a Citizens Advice commissioned contract via the DWP that supports people claiming Universal Credit across Devon and Cornwall. Plymouth City Council is our local, publicly funded contract which is delivered in local partnership. All our contracts deliver within the aims and objectives of the organisation. In the year our income increased to £4,654,449 being £3,846,000 last year, with corresponding expenditure increasing in the year to £4,617,220 this year compared with £3,672,381 last year. The increase in income is due to us being successful in securing funding with Utility Warehouse and funding from the council within our Advice Plymouth contract and new project working with the city foodbank to help maximise client's incomes. We also saw an uplift in income due to operating in a fully year for the Access to Justice Foundation, Justice First Fellowship and Electricity Northwest. We also increased our services within the Money Advice Service, Ovo Energy, EDF Energy and Bulb Energy.

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Plymouth Citizens Advice Bureaux

Trustees' Report

Reserves Policy

As part of the organisation's approach to financial and risk management, the Board regularly monitors the financial position of the charity, its performance against budget and the level of free and liquid unrestricted reserves held.

In calculating a correct level of free reserves required by the charity, the Trustees consider the risks to which the organisation is exposed with a focus on the contracts and grants it manages. The charity is also very focused on maximising the use of the financial resources for the charitable objectives, whilst providing a prudent level of resilience for unforeseen circumstances, which could threaten the sustainability of service we provide to the public. As part of the review this year we are also acutely aware of the effects of Covid and the cost of living having a large impact on our clients. In addition the extra technology and supervisory costs incurred through our staff and volunteers working from home, has been considered. These on-going costs are provided for by the creation of designated funds to underpin and extend our normal level of expenditure.

Following the Trustees' recent review, the Board updated its reserves policy and considers it appropriate that the charity holds a level of free reserves, which includes an operating contingency, which is based on three months’ central plus core advice expenses that have been budgeted in the year; a staff transition fund to cover transitional arrangements for staff waiting for contract renewals and a general redundancy provision. In addition, if a major contract was not renewed, a major projects designated redundancy fund has been created based upon the largest energy project we have contracted for.

As we look forward, we also have committed spend on expanded people resources for the client delivery aspect of our Plymouth Advice services in the year ahead, which will, in part, be funded for by the designated “Covid support and Recovery Fund”. In addition, with the extended roll out of technology enhancements around VoIP soft phone, video waiting room software, supervisory video chat rooms for remote staff and volunteers, plus other innovations for client access we have designated funds for “Innovation and Technology “.

We have reviewed the recent Government change of rules/ recommendations on the LGPS (Local Government Pension Scheme) and the liability the charity has for this historic /closed pension scheme for the future, under the DDA (Deferred Debt Agreement) basis. We believe it prudent to establish a designated reserve to reduce the annual cost of the DDA, when the charity enters into this agreement and will review this at the end of each fiscal year.

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Plymouth Citizens Advice Bureaux

Trustees’ Report

For 2022/23 these amounts are:

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----- Start of picture text -----
UNRESTRICTED FREE CASH RESERVES POLICY
Operating expenses contingency, calculated as 3
months central costs plus Advice Plymouth £321,000
services including extended resources support.
Staff transition fund calculated as the rate of
keeping key staff in place if there are any gaps in £25,000
contracts
Redundancy provision, calculated on
redundancy costs for the organisation as at £96,000
31/03/2022
Total Unrestricted reserves policy £442,000
DESIGNATED FUNDS
Covid Support and Recovery Fund £90,000
Innovation and IT Fund £43,600
Pension liability relief fund £50,000
Major project redundancy fund £36,000
Total Unrestricted plus designated £608,668
----- End of picture text -----

For the 2022/23 budget, this would require a free reserves level of £608,668 as at 31 March 2022.

At the 31st March 2022, the level of free reserves held, (excluding fixed assets, and including designated reserves) was £891,027 and is accordingly in line with the policy adopted by the Trustees.

In addition to the unrestricted and designated reserves schedule allocation above, the Trustees, as part of the 2022/2025 Strategic Plan are also very actively looking at relocating premises to create an advice centre in the heart of the city centre, that will fulfil the long term requirements and business aims of the charity. With the homeworking/ flexible hours strategy brought forward by the Covid requirements, with the majority of our people working from home we are now reviewing the premises strategy. At the point of knowing more precise costs the Trustees will, after agreement to the relocation, designate such costs against the present £219,600 undesignated reserves over and above the £608,668 in the schedule above.

With regards to the pension deficit, Plymouth City Council act as a guarantor (of last resort) to the charity in relation to the liability associated with the scheme, in the event that the charity become insolvent or couldn't meet the pension repayment liabilities in the future, if and when a cessation of the Plymouth Citizens Advice scheme is triggered.

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Plymouth Citizens Advice Bureaux

Trustees' Report

Restricted reserves

The use of the following funds has been restricted by the donor or funder and can only be used for the purposes of those donors and funders. Any balance remaining on a restricted fund at the financial year end does not imply that the activity to which the fund relates has cost less to run than the amount provided by funder or donors but may result from a variety of circumstances including the timing of the activity being out of phase with the organisation's financial end.

• Money Advice Pensions Service

• OVO Energy

• South West Water

« EDF Energy * Kay Kendall Leukaemia Fund « PGG Pension Wise

Investment Policy

Trustees maintain all funds in the Unity Trust Bank account and it is not currently the policy of the Board that funds should be invested. To ensure access to funds at all time for the operation of the business, in case of a banking systems failure, Trustees have set up a second bank account with CAF Bank.

Trustees are mindful that where we have major funders paying in arrears we require a substantial positive cash flow as debtors can at times reach circa £750,000.

Fundraising Policy

The Charity did not participate in any fundraising activity in the year, which is normal to other years and has no impact on our income sources.

Principle Risks and Uncertainties

The Board of Trustees understand its responsibility for the development and implementation of a system of internal control and reviewing its effectiveness. Key elements of the organisation's system of internal controls are:

• A risk assessment process which regularly reviews risks across the organisation's activities by area, such as financial, operational and governance and identified the work to be done and the controls required to minimise highest risks.

• Experienced and suitable qualified staff and volunteers who take responsibility for important organisational functions.

¢ Written financial procedures and levels of authority for approval of transactions.

• Financial reporting against board approved annual budgets.

The Board have identified the main areas of risk for the organisation as being around recruitment, training and induction of key personnel in order to ensure key targets are met. Plymouth City Council acts as a guarantor to the charity in relation to the liability associated with the Pension Scheme deficit. Information Assurance risks are mitigated by robust polices and reviews, with training provided to all staff and volunteers.

A full risk register is monitored each quarter and updated each year with key risks and mitigating factors.

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Plymouth Citizens Advice Bureaux

Trustees' Report

Coronavirus

As the Coronavirus Pandemic broke out a separate risk register was created. All staff and volunteers were mobilised to working from home and all services were moved from face to face to either phone, email/webchat or facebook channels.

All services continue to run with no financial concerns for 2022/23.

Going concern

We have a good pipeline of work over the coming year and continue to develop our plans with energy companies. We have a robust strategy and a dedicated resource to growing this side of our business over the next few years. We work with financially stable energy companies and review the financial position of new providers. We have cemented ourselves as being leaders in the work that we can offer energy providers and with the cost of living crisis and increases in energy costs we anticipate being needed more than ever as companies are seeing an increase in the number of vulnerable customers they are dealing with. Our risks are further mitigated with the announcement by OFGEM that The Warm Home Discount Scheme, which is where our work is derived, will continue for at least another 5 years.

The services we provide for Bulb under the Warm Home Discount Scheme is an essential service so as Bulb remain in administration there is no danger to the loss of this contract. We remain vigilant on the progress of Bulb being purchased and are working with the administrators to ensure 6 months payments in advance are made to our services.

We have also invested in a new Business Development Director role which will drive the continuation of a mix of funding over the next 3-5 years and replacement funding where we see risks.

The impact of the pandemic and the cost of living crisis is creating opportunities for us, with issues arising from employment, debt and housing. The Trustees have reviewed the strategies delivery plans and funding pipelines contained in the business plan over the next 3 years. We are looking to increase the number of funders, rather than to increase the funding from one provider. If we lost funding, we scale back the expenditure accordingly.

Plans for future periods

Our plans for the next couple of years are to identify a more diverse range of funding streams, based on our strengths in providing contract services to energy providers’ vulnerable clients. We wish to further embed our vision and raise the profile of putting the client at the heart of all we do, ensuring that all contracts meet our objectives and provide sustainability for the organisation. A 3 year business plan has been produced with clear milestones in place to achieve our ambition and objectives.

Our partnerships continue to grow and we are fully integrated into relevant strategic and operational networks and partnerships across the city of Plymouth. We have a diverse range of positive and beneficial stakeholder relationships across the private, public and voluntary sectors. We are seen to be active in regional and national Citizen Advice networks, where we impart, share and accrue learning with our peers.

We are developing plans for a more agile service to reach out to people in the city alongside an advice centre which will be located in the heart of the city centre, from which we can raise our profile within the city, but also provide better access for clients, increase our volunteer numbers and to provide unrestricted income that is not linked to a funder. An example of this will be to sell our training or rent out space in new premises.

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Plymouth Citizens Advice Bureaux

Trustees' Report

Funds held as custodian trustee on behalf of others Citizens Advice Plymouth holds the sum of £37,610 as custodian for Charis Grants. This project links to our objects of relief of poverty, sickness and distress.

Structure, governance and management The Trustees, who are also the directors for the purposes of company law, and who served during the year were:

Caroline Mitchell, Chair Chris Mottram, Treasurer Tom Cox, Vice Chair Paula Ashworth Gavin Jones Nina Sarlaka

Key Management Personnel Emma Handley, CEO Emma Symonds, Director of Operations (from May 2021) Ruth Lisney, Director of Advice Services (maternity cover to May 2021) Daniel Gill, Director of National Partnerships Gary Neeves, Director of Local Partnerships Michelle Coppola-Cookson, Director of HR Jon Abrahams, Director of Business Support Tom Godwin, Director of External Affairs (resigned 22nd October 2021)

Constitution

Citizens Advice Plymouth is both a registered charity and a charitable company limited by guarantee and is governed by a Memorandum and Articles of Association. All the Trustees are company members. In the event of the company being wound up members are required to contribute an amount not exceeding £1 per member. Recruitment and appointment of Trustees Elected Trustees are appointed by the members at an Annual General Meeting and serve a three year term of office after which they must stand down but are eligible for re-election. Trustees are also nominated by member organisations, or co-opted by the board itself to address any identified gaps in skills.

All Trustees receive an induction which involves spending time in the organisation to see the work at first hand. Trustees are also given an induction pack, which includes finding information from the national Citizens Advice website and an internal management website. Trustees have the opportunity to attend regional and local conference and attend the national annual conference.

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Plymouth Citizens Advice Bureaux

Trustees' Report

Organisational structure and decision making

The Board of Trustees is responsible for the overall management and strategic direction of the organisation.

The full Board of Trustees meet once a quarter with sub-groups meeting bi-monthly. The sub-groups are finance and audit, strategy and new business, campaigns and research and HR.

Day to day management is delegated to the CEO who works with the senior management team to deliver the business plan for the organisation. All staff have written job descriptions and personal development plans. Both volunteers and staff receive regular supervision and support, with all staff having annual appraisals.

The HR sub-group make a recommendation to the Trustee Board for setting pay and remuneration of the key management personnel.

Citizens Advice Plymouth is a member of Citizens Advice. The membership agreements set out the relationship between a member of the Citizens Advice service and Citizens Advice including our respective roles and responsibilities - some of which are shared (e.g. protecting, promoting and developing the Citizens Advice brand). The agreement aims to define what it means to be part of the service in terms of obligations to each other and to other parts of the network. It also sets out the high-level standards for membership (including service delivery) and some very specific requirements and includes details of what happens if the agreement is breached by either a member or Citizens Advice.

The quality assurance standards sit ‘underneath’ the Agreement. These set out the detailed standards which all bureaux that are members of the Citizens Advice service must meet. Audit Services check compliance with the quality assurance standards and the Membership Agreement at the regular membership audit.

The Advice Quality Standard was renewed in July 2020 for 3 years.

Disclosure of information to auditor

Each member has taken steps that they ought to have taken as a member in order to make themselves aware of any relevant audit information and to establish that the Charity's auditor is aware of that information. The Trustees confirm that there is no relevant information that they know of and of which they know the auditor is unaware.

Small companies provision statement

This report has been prepared in accordance with the small companies regime under the Companies Act 2006. wy — The annual report was approved by the Trustees of the Charity on Ist Gaagucol: and2622.signed on its behalf by:

Mrs C Mitchell (Chair) Trustee

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Plymouth Citizens Advice Bureaux

Statement of Trustees' Responsibilities

The Trustees (who are also the directors of Plymouth Citizens Advice Bureaux for the purposes of company law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with the United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) and applicable law and regulations.

Company law requires the Trustees to prepare financial statements for each financial year. Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

• select suitable accounting policies and apply them consistently;

• observe the methods and principles in the Charities SORP;

• make judgements and estimates that are reasonable and prudent;

• state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and

• prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Statements as to disclosure to our auditors

In so far as the Trustees are aware at the time of approving our Trustees’ annual report: * there is no relevant information, being information needed by the auditor in connection with preparing their report, of which the company's auditor is unaware, and * the Trustees, having made enquiries of fellow trustees and the company's auditor that they ought to have individually taken, have each taken all steps that he / she is obliged to take as a Director in order to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.

Approved by the Trustees of the Charity on USt. Aaspasolaind signed on its behalf by: Ao22_

Mrs C Mitchell (Chair) Trustee

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Plymouth Citizens Advice Bureaux

Independent Auditor's Report to the Members of Plymouth Citizens Advice Bureaux

Opinion

We have audited the financial statements of Plymouth Citizens Advice Bureaux (the 'Charity') for the year ended 31 March 2022, which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP - FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and applicable law (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

• give a true and fair view of the state of the Charity's affairs as at 31 March 2022 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

• have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Charity's ability to continue as a going concern for a period of at least twelve months from when the original financial statements were authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Page 15

Plymouth Citizens Advice Bureaux

Independent Auditor's Report to the Members of Plymouth Citizens Advice Bureaux

Other information

The Trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

• the information given in the Trustees' Report for the financial year for which the financial statements are prepared is consistent with the financial statements; and

• the Trustees' Report has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Report. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

• adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or

• the financial statements are not in agreement with the accounting records and returns; or

• • certain disclosures of Trustees remuneration specified by law are not made; or * we have not received all the information and explanations we require for our audit.

Responsibilities of Trustees

As explained more fully in the Statement of Trustees' Responsibilities (set out on page 14), the Trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the Charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Page 16

Plymouth Citizens Advice Bureaux

Independent Auditor's Report to the Members of Plymouth Citizens Advice Bureaux

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

We considered those laws and regulations that have a direct impact on the preparation of the financial statements, including, but not limited to FRS 102 (effective 1 January 2019) - (Charities SORP), the Companies Act 2006 and the Charities Act 2011. In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which may be fundamental to the charity's ability to operate or to avoid a material penalty.

We evaluated management's incentives and opportunities for fraudulent manipulation of the financial statements (including the risk of override of controls) and determined that the principal risks related to fraudulent financial reporting, in particular to grant funding received.

Audit procedures performed by the engagement team include, but were not limited to, discussions and inquiries with management of compliance with laws and regulations, reviewing grant funding agreements, and reviewing board minutes and significant legal costs incurred in the year. We also addressed the risk of management override of internal controls, including testing of journals and evaluating whether there was evidence of bias by the Trustees that represented a risk of material misstatement due to fraud.

There are inherent limitations in the audit procedures described above and the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we would become aware of it. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberrate concealment by, for example, forgery or intentional misrepresentations, or through collusion. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements. This risk increases the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements as we are less likely to become aware of instances of non-compliance. The risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Page 17

Plymouth Citizens Advice Bureaux

Independent Auditor's Report to the Members of Plymouth Citizens Advice Bureaux

Use of our report

This report is made solely to the charitable company's Trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Charity's trustees those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Duncan Leslie (Senior Statutory Auditor) PKF Francis Clark, Statutory Auditor

North Quay House Sutton Harbour Plymouth Devon PL4 ORA

Date: 03/08/2022

Page 18

Plymouth Citizens Advice Bureaux

Statement of Financial Activities

Year Ended 31 March 2022

(Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

				Defined
				Benefit
		Unrestricted	Restricted	Pension	Total
		funds	funds	Scheme	2022
	Note	£	£	£	£
Income and Endowments	from:
Charitable activities	4	2,836,681	1,779,786	-	4,616,467
Other income	5	37,982	-	-	37,982
Total Income		2,874,663	1,779,786	-	4,654,449
Expenditure on:
Charitable activities	6	(2,841,743)	(1,775,477)	-	(4,617,220)
Total Expenditure		(2,841,743)	(1,775,477)	-	(4,617,220)
Net income		32,920	4,309	-	37,229
Transfers between funds		(153)	153	Ss	-
Other recognised gains
and losses
Actuarial gains/(losses) on
defined benefit pension
schemes		-	-	86,000	86,000
Net movement in funds		32,767	4,462	86,000	123,229
Reconciliation offunds
Total funds brought forward		858,260	36,399	(593,000)	301,659
Totalfundscarriedforward	18	891,027	40,861	(507,000)	424,888

The notes on pages 23 to 44 form an integral part of these financial statements. Page 19

Plymouth Citizens Advice Bureaux

Statement of Financial Activities

Year Ended 31 March 2021

(Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses)

				Defined
				Benefit
		Unrestricted	Restricted	Pension	Total
		funds	funds	Scheme	2021
	Note	£	£	£	£
Income and Endowments	from:
Donations and legacies	3	12,500	13,014	-	25,514
Charitable activities	4	2,017,177	1,789,256	-	3,806,433
Other trading activities	5	14,053	-	-	14,053
Total Income		2,043,730	1,802,270	-	3,846,000
Expenditure on:
Charitable activities	6	(1,837,962)	(1,835,419)	1,000	(3,672,381)
Total Expenditure		(1,837,962)	(1,835,419)	1,000	(3,672,381)
Net income/(expenditure)		205,768	(33,149)	1,000	173,619
Transfers between funds		15,172	(15,172)	2	-
Other recognised gains
and losses
Actuarial gains on defined
benefit pension schemes		-	-	(86,000)	(86,000)
Net movement in funds		220,940	(48,321)	(85,000)	87,619
Reconciliation offunds
Total funds brought forward		637,320	84,719	(508,000)	214,039
Totalfundscarriedforward	18	858,260	36,398	(593,000)	301,658

All of the Charity's activities derive from continuing operations during the above two periods. The funds breakdown for each year is shown in note 18.

The notes on pages 23 to 44 form an integral part of these financial statements. Page 20

Plymouth Citizens Advice Bureaux

(Registration number: 02697436) Balance Sheet as at 31 March 2022

		2022	2021
	Note	£	£
Fixed assets
Tangible assets	12	-	9,497
Current assets
Debtors	13	776,551	369,809
Cash at bank and in hand	14	1,198,793	1,110,790
		1,975,344	1,480,599
Creditors: Amounts falling due within one year	15	(1,043,456)	(595,438)
Net current assets		931,888	885,161
Net assets excluding pension liability		931,888	894,658
Pension scheme liability	16	(507,000)	(593,000)
Net assets including pension liability		424,888	301,658
Funds ofthe Charity:
Restricted		40,861	36,398
Unrestricted income funds
Unrestricted		891,027	858,260
Pension reserve		(507,000)	(593,000)
Totalfunds	18	424,888	301,658

These accounts have been prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company.

The financial statements on pages 19 to 44 were approved by the Trustees, and authorised for issue a 2022cl signed on their behalf by:

Mrs C Mitchell (Chair) Trustee

The notes on pages 23 to 44 form an integral part of these financial statements. Page 21

Plymouth Citizens Advice Bureaux

Statement of Cash Flows for the Year Ended 31 March 2022

		2022	2021
	Note	£	£
Cash flows from operating activities
Net income		37,229	173,619
Adjustments to cash flows from non-cash items
Depreciation	12	4,137	8,176
Defined benefit pension scheme adjustments		86,000	(86,000)
Impairment of fixed assets		5,361	-
		132,727	95,795
Working capital adjustments
Increase in debtors	13	(406,742)	(178,798)
Increase/(decrease) in creditors	15	37,855	(115,035)
Increase in deferred income		324,163	119,225
Net cash flows from operating activities		88,003	(78,813)
Cash flows from investing activities
Purchase of tangible fixed assets	12	-	(5,541)
Net increase/(decrease) in cash and cash equivalents		88,003	(84,354)
Cash and cash equivalents at 1 April		1,110,790	1,195,144
Cashandcashequivalentsat31March		1,198,793	1,110,790

All of the cash flows are derived from continuing operations during the above two periods.

The notes on pages 23 to 44 form an integral part of these financial statements. Page 22

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

1 Charity status The Charity is a company limited by guarantee and consequently does not have share capital. Each of the Trustees is liable to contribute an amount not exceeding £1 towards the assets of the Charity in the event of liquidation.

2 Accounting policies

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)). They also comply with the Companies Act 2006 and Charities Act 2011.

Basis of preparation

Plymouth Citizens Advice Bureaux meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

Income and endowments

Income is recognised when the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably. The following specific policies are applied to particular categories of income set out below.

Grants, where entitlement is not conditional on the delivery of a specific performance by the charity, are recognised when the charity becomes unconditionally entitled to the grant.

Investment income is included when receivable.

Income from grants, where related to performance and specific deliverables, are accounted for as the charity earns the right to consideration by its performance.

Plymouth Citizens Advice Bureaux acts as the lead partner in various partnership projects and holds funds as custodian or agent for several partnership agencies. The income and expenditure associated with these transactions are excluded from the financial statements of the charity and any cash held is represented by a corresponding creditor.

Page 23

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

Deferred income

Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:

-The donor specifies that the grant or donation must only be used in future accounting periods; or -The donor has imposed conditions which must be met before the Charity has unconditional entitlement.

Going concern

We have a good pipeline of work over the coming year and continue to develop our plans with energy companies. We have a robust strategy and a dedicated resource to growing this side of our business over the next few years. We work with financially stable energy companies and review the financial position of new providers. We have cemented ourselves as being leaders in the work that we can offer energy providers and with the cost of living crisis and increases in energy costs we anticipate being needed more than ever as companies are seeing an increase in the number of vulnerable customers they are dealing with. Our risks are further mitigated with the announcement by OFGEM that The Warm Home Discount Scheme, which is where our work is derived, will continue for at least another 5 years.

The services we provide for Bulb under the Warm Home Discount Scheme is an essential service so as Bulb remain in administration there is no danger to the loss of this contract. We remain vigilant on the progress of Bulb being purchased and are working with the administrators to ensure 6 months payments in advance are made to our services.

We have also invested in a new Business Development Director role which will drive the continuation of a mix of funding over the next 3-5 years and replacement funding where we see risks.

The impact of the pandemic and the cost of living crisis is creating opportunities for us, with issues arising from employment, debt and housing. The Trustees have reviewed the strategies delivery plans and funding pipelines contained in the business plan over the next 3 years. We are looking to increase the number of funders, rather than to increase the funding from one provider. If we lost funding, we would scale back the expenditure accordingly.

Expenditure

All expenditure is accounted for on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered and is reported as part of the expenditure to which it relates. Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Page 24

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

Support costs

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Governance costs comprise all costs involving the public accountability of the charity and its compliance with regulation and good practice. These costs include costs related to statutory examination and legal fees. These costs are included within charitable activities where relevant.

All costs are allocated between the expenditure categories of the SOFA on a basis designed to reflect the use of the resource. This has been done by allocating the costs based on the number of Full Time Equivalent staff working on each project.

Governance costs

These include the costs attributable to the Charity’s compliance with constitutional and statutory requirements, including audit, strategic management and Trustees’s meetings and reimbursed expenses.

Irrecoverable VAT

Irrecoverable VAT is charged against the category of resources expended for which it was incurred.

Taxation

The Charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the Charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Tangible fixed assets

Individual fixed assets costing £750 or more are initially recorded at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.

Impairment reviews are carried out on a periodic basis. If an asset is found to have a carrying value materially higher than its recoverable amount it is written down accordingly.

Depreciation and amortisation

Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows: Asset class Depreciation method and rate Furniture and equipment 20% straight line Computer equipment 33.33% straight line Leasehold improvements Overf the . remaining life of the lease - straight line

Asset class Furniture and equipment Computer equipment Leasehold improvements

Page 25

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

Fund structure

Unrestricted funds represent grants and other income received or generated for expenditure incurred in the general running of the charity.

Restricted funds are to be used towards specific projects stated by the guarantor. Expenditure for those purposes is charged to the fund.

Hire purchase and finance leases

Rentals payable under operating leases are charged against income on a straight line basis over the term of the lease.

Pensions and other post retirement obligations

The charity participates in two pension schemes.

The charity operates a defined contribution scheme. The assets of the defined contribution pension scheme are held separately from those of the charity in an independently administered fund.

Three employees are members of the Local Government Pension Scheme (LGPS) and all other employees, with the exception of those who have opted out, are members of the workplace pension scheme.

The LGPS is a defined benefit statutory scheme administered in accordance with the Local Government Pension Scheme Regulations 2013, is contracted out of the State Second Pension and benefits accrued up to 31 March 2022 are based on career average revalued salary and length of service. In accordance with SORP 2019 Plymouth Citizens Advice Bureaux's share of the pension deficit for this scheme is shown on the balance sheet.

The LGPS is a funded scheme and the assets are held separately from those in the charity in separate trustee administered funds.

Pension scheme assets measured at fair value and liabilities are measured on an actuarial basis using the projected unit credit method and discounted at a rate equivalent to the current rate of return on a high quality corporate bond of equivalent term and currency to the liabilities. The actuarial valuations are obtained at least triennially and are updated at each balance sheet date. The amounts charged to operating surplus are the current service costs and the costs of the scheme introductions, benefit changes, settlements and curtailments. They are included as part of the staff costs incurred. Net interest on the net defined benefit liability / asset is also recognised in the Statement of Financial Activities and comprises the interest cost on the defined benefit obligation and the interest income on the scheme assets, calculated by multiplying the fair value of the scheme assets at the beginning of the period by the rate used to discount the benefit obligations. The difference between the interest income on the scheme assets and the actual return on the scheme assets is recognised in other recognised gains and losses.

Actuarial gains and losses are recognised immediately in other recognised gains and losses.

In general, participating in a defined benefit pension scheme means the employer is exposed to a number of risks. However, this is mitigated by the Memorandum of Understanding with Plymouth City Council.

Page 26

Plymouth Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2022

Financial instruments

Classification

The charitable company only has the financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value, except for those financial assets classified as at fair value through profit or loss, which are initially measured at the transaction value and then subsequently measured at their fair value. The Charity holds the following basic financial instruments:

• Short term trade and other debtors and creditors; and * Cash and bank balances.

All financial instruments are classified as basic.

Recognition and measurement The company has chosen to apply the recognition and measurement principles in FRS102.

Financial instruments are recognised when the company becomes party to the contractual provisions of the instrument and derecognised when in the case of assets, the contractual rights to cash flows from the assets expire or substantially all the risks and rewards of ownership are transferred to another party, or in the case of liabilities, when the company’s obligations are discharged, expire or are cancelled.

Such instruments are initially measured at transaction price, including transaction costs, and are subsequently carried at the undiscounted amount of the cash or other consideration expected to be paid or received, after taking account of impairment adjustments.

Legal status of the Charity The charity is a company limited by guarantee. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the company.

The charity is incorporated in England and Wales and the registered office is: 3rd Floor, Cobourg House, 32 Mayflower Street, Plymouth, Devon, PL1 1QX.

3 Income from donations and legacies

3 Income from donations and legacies
	Total	Total
	2022	2021
	£	£
Donations and legacies;
Donations and gifts	-	25,514
	-	25,514

Page 27

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

4 Income from charitable activities

	Unrestricted
	funds General	Restricted funds	Total 2022	Total 2021
	£	£	£	£
Plymouth City Council Advice
Plymouth	640,060	-	640,060	578,811
Bulb 2	-	-	-	571,968
ATJF	29,034	-	29,034	15,286
Charis Relieffund		-	-	10,448
Victim Care	10,000	-	10,000	20,000
Plymouth City Council Advice
Plymouth	-	-	-	17,726
Electricty -NW	29,200	-	29,200	15,800
Money Advice service - Trainee	2	31,812	31,812	10,381
BLF -Community connections	“	-	-	47,599
OVO Energy	509,536	-	509,536	288,521
MoneyAdvice Service	-	155,333	155.333.	159,260
South WestWater	“	-	-	70,000
SWW Social Tariff	“	-	-	60,000
SWW Fresh Start	-	-	-	33,000
EDF Energy	-	999,773	999,773	971,553
Sanctuary Housing	=	-	-	5,000
Kay Kendall Leukaemia Fund	-	72,568	72,568	65,761
COVID	z	-	-	22,765
Loan Shark	2	-	-	1,000
PGG Pension Wise	-	372,434	372,434	382,226
IDMAP	-	49,136	49,136	49,136
Core	8,145	-	8,145	5,020
Single Q	-	-	-	7,051
Bulb	862,999	-	862,999	203,796
JFF	33,858	-	33,858	1,044
Legal advice	45,363	-	45,363	35,001
Energy redress	49,778	-	49,778	49,440
Help to Claim	-	62,629	62,629	62,692
Universal Credit	-	-	-	6,500
USBPL	-	36,101	36,101	39,648
E-On	14,180	-	14,180	-
Utility warehouse	562,968	-	562,968	-
Training and consultancy	6,634	-	6,634	-
Foodbank	34,926	-	34,926	-
	2,836,681	1,779,786	4,616,467	3,806,433

Page 28

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

5 Other income

			Unrestricted
			funds	Total
			General	funds
			£	£
Other income			37,982	37,982
Total for 2022			37,982	37,982
Total for2021			14,053	14,053
6 Expenditure on charitable activities
	Activity
	undertaken	Support
	directly	costs	2022	2021
	£	£	£	£
Wages and salaries	2,988,804	360,314	3,349,118	2,634,680
Other costs Depreciation	883,340 8,803	375,266 693	1,258,606 9,496	1,029,525 8,176
	3,880,947	736,273	4,617,220	3,672,381

£2,841,745 (2021 - £1,837,962) of the above expenditure was attributable to general unrestricted funds, Enil (2021 - (£1,000)) to designated restricted funds and £1,775,475 (2021 - £1,835,419) to restricted funds.

Page 29

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

7 Analysis of governance and support costs

Charitable activities expenditure

		Unrestricted
		funds
	Basis of	General	Restricted funds	Total 2022	Total 2021
	allocation	£	£	£	£
Staff costs - wages and
salaries	Project FTE	202,214	158,100	360,314	358,535
Staff costs - pension
costs Legal and professional	ProjectFTE	=	-	-	(1,000)
fees	Project FTE	18,407	14,392	32,799	22,040
Officeexpenses Depreciation	Project FTE Project FTE	112,202 389	87,724 304	199,926 693	157,049 -
Governance costs	Project FTE	4,535	3,546	8,081	6,847
Premises costs Travel	Project FTE Project FTE	73,648 1,813	57,582 1,417	131,230 3,230	104,338 2,528
		413,208	323,065	736,273	650,337

Governance costs

	Unrestricted
	funds General	Restricted funds	Total funds
	£	£	£
Audit fees
Audit ofthe financial statements	4,209	3,291	7,500
Trustees remuneration and expenses	326	255	581
Total for2022	4,535	3,546	8,081
Totalfor2021	3,365	3,486	6,851

Page 30

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

8 Net incoming/outgoing resources

Net incoming resources for the year include:

==> picture [432 x 60] intentionally omitted <==

----- Start of picture text -----
|||||| |---|---|---|---|---| |2022|2021| |£|£| |Operating|leases|82,277|86,205| |Audit fees|7,500|6,847| |Depreciation|of fixed|assets|4,137|8,176|

----- End of picture text -----

9 Trustees remuneration and expenses

No Trustees, nor any persons connected with them, have received any remuneration from the Charity during the year. 2 trustees received reimbursement of travel and subsistence expenses amounting to £186 in the current year (2021: Nil).

10 Staff costs

The aggregate payroll costs were as follows:

==> picture [432 x 97] intentionally omitted <==

----- Start of picture text -----
|||||| |---|---|---|---|---| |2022|2021| |£|£| |Staff costs|during|the|year|were:| |Wages|and|salaries|2,992,100|2,359,495| |Social|security|costs|235,822|182,091| |Pension|costs|121,194|93,094| |3,349,116|2,634,680|

----- End of picture text -----

The monthly average number of persons (including senior management team) employed by the Charity during the year was as follows:

==> picture [432 x 31] intentionally omitted <==

----- Start of picture text -----
||||||| |---|---|---|---|---|---| |2022|2021| |No|No| |Average|monthly|number|of employees|148|120|

----- End of picture text -----

No employee received emoluments of more than £60,000 during the year.

The total employee benefits of the key management personnel of the Charity were £304,825 (2021 - £254,835). Key management personnel are the management listed on page 11 in the Trustees’ Report.

Page 31

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

11 Taxation

The charity is a registered charity and is therefore exempt from taxation.

12 Tangible fixed assets

12 Tangible fixed assets
	Furniture and equipment	Computer equipment	Leasehold improvements	Total
	£	£	£	£
Cost
At 1 April 2021	102,232	109,510	20,490	232,232
At 31 March 2022	102,232	109,510	20,490	232,232
Depreciation
At 1 April 2021	96,644	105,601	20,490	222,735
Charge forthe year	1,714	2,423	-	4,137
Impairment	3,874	1,486	-	5,360
At 31 March 2022	102,232	109,510	20,490	232,232
Net book value
At 31 March 2022	e	"	-	-
At 31 March 2021	5,588	3,909	-	9,497
13 Debtors
			2022	2021
			£	£
Tradedebtors Prepayments			544,347 52,835	202,890 34,648
Accrued income			178,743	132,026
Other debtors			626	245
			776,551	369,809
14 Cash and cash equivalents
			2022	2021
			£	£
Cashatbank			1,198,793	1,110,790

Page 32

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

15 Creditors: amounts falling due within one year

15 Creditors: amounts falling due within one year
	2022	2021
	£	£
Trade creditors	80,450	62,258
Other taxation and social security	56,361	52,177
VAT grant repayable	235,778	140,575
Other creditors Accruals	107,038 64,958	121,597 44,123
Deferred income	498,871	174,708
	1,043,456	595,438

Funds held as custodian or agent

The charity holds other funds and acts as agent on behalf of other organisations. These funds are disclosed within the “Other creditors” balance and are held as follows:

		2022	2021
		£	£
SWW	Fresh Start	-	34,792
Advice	Plymouth	46,348	46,348
Charis	Fund	37,610	60

16 Pension and other schemes

Defined contribution pension scheme

The Charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the Charity to the scheme and amounted to £121,194 (2021 - £94,094).

Contributions totalling £18,090 (2021: £16,746) were payable to the scheme at the end of the year and are included in creditors.

Page 33

Plymouth Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2022

Defined benefit pension schemes

Devon County Council Pension Fund

Three of the charity's employees belong to the Local Government Pension Scheme which is administered by Devon County Council. This is a multi-employer defined benefit pension scheme. Contributions are set every three years as a result of the actuarial valuation of the Fund required by the Regulations. The next actuarial valuation of the Fund will be carried out as at 31 March 2022 and will set the contribution period from 1 April 2023 to 31 March 2026. There are no minimum funding requirements in the LGPS but the contributions are generally set to target a funding level of 100% using actuarial valuation assumptions.

On the Employer's withdrawal from the Fund, a cessation valuation will be carried out in accordance with Regulation 64 of the LGPS Regulations 2013 which will determine the termination contribution due by the Employer, on a set of assumptions deemed appropriate by the Fund Actuary.

The total contribution made for the year ended 31 March 2021 is £29,000 (2021: £8,000) of which employer's contributions totalled £27,000 (2021: £6,000) and employees’ contributions totalled £2,000 (2021: £2,000). The agreed employer contribution rate for the period from 1 April 2021 is 24.2% of payroll plus £10,000.

At the year end £10,250 (2021: £670) was payable to the Scheme and this is included in creditors.

The date of the most recent comprehensive actuarial valuation was 31 March 2022. To assess the value of the Employer's liabilities at 31 March 2022 the actuary has rolled forward the value of the Employer's liabilities calculated for the funding valuation as at 31 March 2021, using financial assumptions that comply with FRS102.

The full actuarial valuation involved projecting future cashflows to be paid from the Fund and placing a value on them. These cashflows include pensions currently being paid to members of the Fund as well as pensions (and lump sums) that may be payable in future to members of the Fund or their dependents. These pensions are linked to inflation and will normally be payable on retirement for the life of the member or a dependent following the member's death.

It is not possible to assess the accuracy of the estimated value of liabilities as at 31 March 2022 without completing a full valuation. However the actuary is satisfied that the approach of rolling forward the previous valuation data to 31 March 2022 should not introduce any material distortions in the results provided that the actual experience of the Employer and the Fund has been broadly in line with the underlying assumptions, and that the structure of the liabilities is substantially the same as at the latest formal valuation. From the information received by the actuary they have no evidence that this approach is inappropriate.

To calculate the asset share the actuary has rolled forward the assets allocated to the Employer at 31 March 2021 allowing for investment returns (estimated where necessary), contributions paid into, and estimated benefits paid from, the Fund by and in respect of the Employer and its employees.

As required under FRS102 the actuary has used the projected unit method of valuation to calculate the service cost.

Page 34

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

The total cost relating to defined benefit schemes for the year recognised in profit or loss as an expense was £24,000 (2021 - £21,000).

Reconciliation of scheme assets and liabilities to assets and liabilities recognised

The amounts recognised in the statement of financial position are as follows:

==> picture [434 x 246] intentionally omitted <==

----- Start of picture text -----
|||||||||| |---|---|---|---|---|---|---|---|---| |2022|2021| |£|£| |Fair value|of scheme|assets|749,000|693,000| |Present|value|of defined|benefit|obligation|(1,256,000)|(1,286,000)| |Defined|benefit|pension|scheme|deficit|(507,000)|(593,000)| |Defined benefit obligation| |Changes|in|the|defined|benefit|obligation|are|as|follows:| |2022| |£| |Present|value|at|start|of year|1,286,000| |Current service|cost|13,000| |Interest|cost|25,000| |Changes|in|financial|assumptions|(47,000)| |Experience|loss|on|defined|benefit|obligations|3,000| |Estimated|benefits|paid|net of transfers|(26,000)| |Contributions|by scheme|participants|and|other employees|2,000| |Present|value|at end|of year|1,256,000|

----- End of picture text -----

Fair value of scheme assets

Changes in the fair value of scheme assets are as follows:

==> picture [433 x 118] intentionally omitted <==

----- Start of picture text -----
|||||||||||| |---|---|---|---|---|---|---|---|---|---|---| |2022| |£| |Fair value|at|start|of year|693,000| |Interest|income|14,000| |Return|on|plan|assets,|excluding|amounts|included|in|interest|income/(expense)|39,000| |Employer|contributions|27,000| |Contributions|by scheme|participants|2,000| |Estimated|benefits|paid|plus|unfunded|net|of transfers|in|(26,000)| |Fair value|at end|of year|749,000|

----- End of picture text -----

Page 35

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

Analysis of assets

The major categories of scheme assets are as follows:

	2022	2021
Gilts UK equities Overseas equities Property Infrastructure Target return portfolio Cash Other bonds Alternative assets	£ 99,000 67,000 377,000 71,000 42,000 69,000 9,000 15,000 -	£ 23,000 77,000 358,000 56,000 28,000 65,000 7,000 31,000 48,000
	749,000	693,000
Return on scheme assets
	2022	2021
	£	£
Returnonschemeassets	53,000	143,000

The pension scheme has not invested in any of the Charity's own financial instruments or in properties or other assets used by the Charity.

Principal actuarial assumptions

The principal actuarial assumptions at the statement of financial position date are as follows:

	2022	2022	2021	2021
RPI increases	-	%	3.20	%
CPI increases	2.80		2.80
Discount rate	2.60		2.00
Future salary increases	4.20		3.80
Futurepensionincreases	3.20		2.80

Page 36

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

Post retirement mortality assumptions

Post retirementretirement mortality assumptionsassumptions
		2022	2021
		Years	Years
Current UK pensioners at retirement age - male		23.00	23.00
Current UK pensioners at retirement age -female		24.00	24.00
Future UK pensioners at retirement age - male		24.00	24.00
Future UK pensioners at retirement age - female		25.00	25.00
Amounts recognised in the Statement of Financial	Activities:
		2021	2020
		£'000	£°000
Service cost		$s)	11
Net interest on the defined liability/ (asset)		12	15
Past service costs		-	46
Total charge to Statement of Financial Activities		1	72
Sensitivity analysis
	£°000	£'000	£'000
Adjustment to discount rate	+0.1%	0.0%	-0.1%
Present value oftotal obligation	1,233	1,256	1,279
Projected service cost	13	13	14
Adjustment to long term salary increase	+0.1%	0.0%	-0.1%
Present value oftotal obligation	1,257	1,256	1,255
Projected service cost	13	13	13
Adjustmentto pension increasesand deferred revaluation	+0.1%	0.0%	0.1%
Present value of total obligation	1,278	1,256	1,234
Projected service cost	13	13	13
Adjustment to life expectancy assumptions	+ 1 year	None	- 1 year
Presentvalue oftotal obligation	1,314	1,256	1,201
Projectedservicecost	14	13	13

Page 37

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

17 Commitments

Annual charges for operating leases which expire:

Annual charges for operatingoperating leases which expire:
	Otherequipment	equipment	Land and	buildings
	31/03/22	31/03/21	31/03/22	31/03/21
	£	£	£	£
Not laterthan one year	3,054	23,129	80,000	79,000
Laterthan one year and not laterthan five years	645	16,512	49,375	128,375
Over five years	=		;	-
	3,699	39,641	129,375	207,375

Page 38

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

18 Funds					Other	Balance
	Balance				recognised	at 31
	at1 April	Incoming	Resources		gains	March
	2021 £	resources £	expended £	Transfers £	(losses) £	2022 £
Unrestricted
General
Unrestricted funds	638,660	2,874,663	(2,841,743)	(153)	-	671,427
Designated
Redundancy major
projects	36,000	-	-	-	-	36,000
IT and innovation	43,600	-	-	-	-	43,600
Covid Support and
Recovery Fund	90,000	-	-	-	-	90,000
Pension liability relief
fund	50,0002	2		=		__50,000
	219,600	-	-	-	-	219,600
Total Unrestricted	858,260	2,874,663	(2,841,743)	(153)	-	891,027
Restricted
MoneyAdvice Service	-	155,333	= (155,333)	-	i	-
Baring Foundation	1,095	-	-	-	-	1,095
MaPS Webchat -
(previously IDMAP)	3,811	49,136	(49,138)	-	-	3,809
EDF Energy	4,787	999,773	(1,004,560)	-	-	-
EDF Energy Hub	3,629	-	-	-	-	3,629
Hub Office Move	1,333	-	-	-	-	1,333
Kay Kendall
Leukaemia Fund	776	72,568	(73,497)	153	-	-
PGG Pension Wise	18,849	372,434	(372,434)	-	-	18,849
Loan shark	2,109	-	(452)	-	-	1,657
USBPL	-	36,101	(25,622)	-	-	10,479
Money Advice Service
- Trainee	10	31,812	(31,812)	-	-	10
Help to claim	-	62,629	(62,629)	-	-	-
Total restricted	36,399	1,779,786	(1,775,477)	153	-	40,861
Other
Defined Benefit
Pension Scheme	(593,000)	-	-	-	86,000	(507,000)
Totalfunds	301,659	4,654,449 (4,617,220)		-	86,000	424888

Page 39

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

					Other	Balance
	Balance at1 April 2020 £	Incoming resources £	Resources expended £	Transfers £	recognised gains /(losses) £	at 31 March 2021 £
Unrestricted
General
Unrestricted funds	587,720	2,043,730	(1,837,962)	(154,828)	-	638,660
Designated
Redundancy major
projects	36,000	-	-	-	-	36,000
ITand innovation	13,600	-	-	30,000	-	43,600
Covid Support and
Recovery Fund	-	-	-	90,000	-	90,000
Pension liability relief
fund	-	-	-	50,000	-	50,000
	49,600	-	-	170,000	-	219,600
Total unrestricted	637,320	2,043,730	(1,837,962)	15,172	-	858,260
Restricted
Money Advice Service	(1,855)	159,260	(159,289)	1,884	-	-
Baring Foundation	1,095	-	-	-	-	1,095
MaPS Webchat -
(previously IDMAP)	8,009	49,136	(53,334)	-	-	3,811
EDF Energy	37,636	971,553	(1,006,639)	2,237	-	4,787
Energy TrustEDFE	27,058	-	(23,000)	(4,058)	-	-
EDF Energy Hub	4,168	-	(539)	-	-	3,629
Hub Office Move	1,545	-	(212)	-	-	1,333
Kay Kendall
Leukaemia Fund	776	65,761	(65,761)	-	-	776
Citizens Advice Capital
Grant	2,293	-	-	(2,293)	-	-
PGG Pension Wise	2,825	382,226	(366,202)	-	-	18,849
Big Lottery IFC	(60)	-	(12)	72	-	-
Loan shark	1,229	1,000	(121)	-	-	2,108
USBPL	-	39,648	(39,648)	-	”	=
Big Lottery Fund -
Community
connections	-	47,599	(47,599)	-		>
Coronavirus Job
Rentention Scheme	-	13,014	-	(13,014)	-	>
Money Advice Service
- Trainee	-	10,381	(10,371)	-	-	10
Helptoclaim	-	62,692	(62,692)	-	-	-

Page 40

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

					Other	Balance
	Balance				recognised	at 31
	at1 April	Incoming	Resources		gains	March
	2020	resources	expended	Transfers	/(losses)	2021
	£	£	£	£	£	£
Total restricted	84,719	1,802,270	(1,835,419)	(15,172)	-	36,398
Other
Defined Benefit
Pension Scheme	(508,000)	-	1,000	-	(86,000)	(593,000)
Totalfunds	214,039	3,846,000	(3,672,381)	-	(86,000)	301,658

Page 41

Plymouth Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2022

The specific purposes for which the funds are to be applied are as follows:

Money Advice Service Funded Debt Advice Project (MASDAP) We aim to support clients through the process of managing their debts, from discussing the priority of the debts and advising on immediate action to supporting long term sustainable options for clients. We aim to empower the client and with our support help clients take control of their situation.

Baring Foundation

The project was to raise awareness and offer training to third sector organisations across Devon and Cornwall on how to use civil law and human rights approaches to support clients who are at substantial risk of harm if they were to be found fit for work under the Work Capability Assessment. IDMAP/ Money and Pension Service Webchat Provides webchat and email advice activated through the money advice pages of www.adviceguide.org.uk

EDF Energy Helpline

We exist as a response to the Warm Home Discount Scheme, regulated by Ofgem. Our activities centre on working with clients to enable the reduction and cancellation of energy debt. Coupled with this we aim to facilitate benefit entitlement and other income maximisation measures.

EDF Energy Trust

This project contributes to the relief of poverty with a particular focus on fuel poverty and helping families and individuals who are struggling to pay for their consumption of gas and electricity. The Trust can help clients that are EDFE customers and need financial assistance with: Electric arrears, Gas arrears, Debt Relief Order fee, Bankruptcy fee, Fridges, freezers, cookers and washing machines.

EDF Energy Hub

The Energy Hub grant funding was provided with the intension of fulfilling the following aims: * To provide a follow up service to clients who have received EDF Energy Trust Fund awards * To extend energy debt provision to non EDF Energy clients * To produce research into the effectiveness of current energy debt provision, specifically around the effectiveness of trust fund awards, in helping people manage better in the future.

EDF Energy Hub Office Move

This funding enabled us to update the offices and telephony at Citizens Advice Plymouth’s offices at Cobourg House so we could make better use of technology and ultimately operate a more efficient service for our clients.

Kay Kendall Leukaemia Fund

We provide specialist advice and assistance to people across The South West Regional Health Authority who have leukaemia (and related disorders), their families and carers.

Citizens Advice Capital Grant

Funding for an Exchange Server to enable the effective delivery of co-ordinated telephone gateway services and advice across the City of Plymouth.

Page 42

Plymouth Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2022

PGG Pension Wise

Offers guidance to clients with a Defined Contribution pension to understand the new pension freedoms introduced in April 2015. The target audience for PW is divided between two main groups; 50-54 year olds who are planning their retirement but cannot actually access their pension pots and those over 55 who have the ability to release funds.

Big Lottery Improving Financial Confidence

Known as “WOW: Get Wis£r with your Wonga”, locally is a five year improving financial confidence project delivered in partnership by Citizens Advice Plymouth, Devon & Cornwall Housing (DCH), and The Zone.

The project targets four of the most deprived areas in the city; Stonehouse, Devonport, Whitleigh and Barne Barton. The WOW project empowers young people to get their finances under control, and supports them to gain the skills and knowledge for positive financial behaviour in the future.

Loan Shark

Citizens Advice Plymouth received funding from the Illegal Money Lending team and commissioned artists Jon Lilly and Harriet Russell to design and install a mural to raise awareness of the dangers of loan sharks and signpost victims to the team for help and support in late 2019.

Big Lottery Fund community connections

We provide general advice to people in their local communities in known places of support run by other organisations. We have also trained workers in these hubs and recruit volunteers from inside these communities and are training them to deliver debt advice within them under our supervision. This funding was a response to the covid pandemic and mobilisation of support throughout the city and connected to many other projects being provided by stakeholders.

Coronavirus Job Retention Scheme

Funding received from the government during the pandemic to cover the cost of employee's who had been furloughed.

Help to Claim

The project was set up to assist people with their applications for Universal Credit. It was delivered across multiple channels to increase accessibility and meet support needs. Face to face support along with webchat and phone support were delivered by local Citizens Advice advisers.

Money Advice Service Trainee

This is a sub project of the Money Advice Service Debt Advice Project where funding has been received to increase the capacity of this project by taking on a trainee to assist with the work of the project.

USBPL

As part of the delivery of the Help to Claim Project, the Department for Work and Pensions provided grant funding for a network of 31 district-level Best Practice Leads, based in local Citizens Advice (and including in the LCA), to gather evidence about Universal Credit and Help to Claim, build local relationships and to develop and share best practice. This included gathering intelligence and insight into how Universal Credit and Help to Claim is working, developing an approach to sharing intelligence and to track experiences of clients using the Help to Claim service.

Page 43

Plymouth Citizens Advice Bureaux

Notes to the Financial Statements for the Year Ended 31 March 2022

19 Analysis of net assets between funds

==> picture [437 x 362] intentionally omitted <==

----- Start of picture text -----
||||||||| |---|---|---|---|---|---|---|---| |Total|funds| |at|31| |Unrestricted|funds|_ Restricted|Other|March| |General|Designated|funds|funds|2022| |Current|£|£|£|£|£| |Current|assets|1,611,204|219,600|144,540|-|1,975,344| |Pension|liabilities|(939,779)|-|(103,677)|-|(1,043,456)| |scheme|liability|-|-|-|(507,000)|(507,000)| |Total|net assets|671,425|219,600|40,863|(507,000)|424|888| |Total|funds| |at|31| |Unrestricted|funds|Restricted|Other|March| |General|Designated|funds|funds|2021| |Tangible|£|£|£|£|£| |Current|fixed assets|5,542|-|3,955|-|9,497| |Current|assets|1,124,858|219,600|136,141|-|1,480,599| |Pension|liabilities|(491,740)|-|(103,698)|-|(595,438)| |scheme|liability|-|-|-|(593,000)|(593,000)| |Total|net assets|638,660|219,600|36,398|(593,000)|301,658| |20|Analysis|of changes|in|net|debt| |Other| |1|April|2021|Cashflow|non-cash|—-34|March| |changes|2022| |Cash|at bank and|in|hand|1,110,790|88,003|-|1,198,793| |Net debt|1,110,790|88,003|-|1,198,793|

----- End of picture text -----

Page 44