Company registration number.. 2697257 Charity registration number.. 1010167 citizens advice Manchester CITIZENS ADVICE MANCHESTER (A COMPANY LIMITED BY GUARANTEE) ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
CITIZENS ADVICE MANCHESTER CONTENTS L¢g•l Admini•tr•tiv• Information Trusts•s' Rop¢xt 4t013 Statsment of Trusts•s' R•spon8lbllll•8 14 Ind•p•nd•nt Auditors, Report 15to18 Stat•m•nt of Financial ActivilEes 19to20 Balance Sheet IStatem•nt of Finan¢i•l Position) 21 St•t•m•nt d C•sh Fl¢)WS 22 N¢)tes to the Finala1 Statsm•nts 23to38
CITIZENS ADMCE MANCHESTER LEGAL AND ADMINISTRATIVE INFORMATION Trustees Beverty D'Alessio, Chair Mark Lyonette Vice Chair (Appointed 09105r241 Fiona McNair, Tr&asurer (Resigned 30109125) Conor Meenan Tony Robinson Holly Marbin (Resigned 301091251 Ginny Hibbert Jan Mitton William Priest {Appointed 09105124) Michael Kay (Appointed 2911 or241 Grenville Page {Appointed 26108125; elected Treasurer 30109125) Abimbola Oredegba (Appointsd 261018f25) Karen Clarke {Resigned 29110r24) Loma Culpin (Resigned 29110124) Craig &mpson {ReSiad 28101r25) Key Management PerS{ne1 Andrew Brown, Chief ExecutiveKompany secretary Daniel Pye, Chief Operats'ng Officer Hayley Hughes, Assistant Chief Executive Rachel Evans Director of Operats'ons Margaret Keano, Director of Human Resources John M¢Cathy, Chief Digrtal Officer (Appointed 05J05r25) Steven Booth, Head of IT (Resigned 30106124) Prlnclpal Offlc• Badow House 4 Minshull Street Manchestsr M13DZ Company Reglstratlon Number 2697257 Charlty Reglstrallon Number 1010167 VAT Reglstrallon Number 659 7910 80 Bankers Coaoperative Bank PO Box 101 1 Balloon Street Manchester M60 4EP Audltor Azets Autht Services Bulman House Gosforth Newcastle upon Tyne Tyne and Wear NE3 3LS Investmént Managers Quifter Cheviot 4 Floor, Bauhaus, 27 Quay St Manchester M3 3GY
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT The trustees, who are directors for the purposes of cOMpY law, present the annual report together wlth the financlal statements and auditors, report of the charitsble company for the year ended 31 March 2025.. Member Poslllon Beverfy D'Alessio Chair Mark Lyonettè Trustee lappointsd 09105r24) I Wice Chair Fiona M¢Nair TreaSurerIFinan Rtsk & Audit Comnwttee Chair (resigned 30109125) Tony Robinson Twstee Holly Markin Trustee (resigned 30109125) Conor Meenan Trustee Michael Kay Trustee (wjinted 2911 or24) Ginny Hibbert TrusteelPeople, Perforn)¢e & Quality Committee Chair Jan Mitton Tnjstee Iliam Priest Trustee (appointed 09105r24) Grenville Page Trustee {appointsd 26108r25)' Elected as Treasurer on 30109r25 Abimbola Oredegba Trustee (appointed 26108125) Craig Simpson Resigned 28101125 Karen Clarke Resigned 29110124 Loma Culpin Resigned 29110124 There were no members of the Trustse Board in paid employment at Citizens A¢fvice Manchester ("CAM") or xting as volunteers in the office. There were no ex¢10 members who served as DireCtorsruSteeS during the year. Structure, govemance and management Na¢ur• ofgovamlng document The Charity was reg'stered with the Charity Commtssion in September 1939. It became a company limited by guarantee on 13 Mar¢h 1992 (Company Number.. 2697257). The fvll name of the charity is 'Citizens A(fvtce Manchester, and is govemed by rts Memorandum and Artides of Association as amended on 16 July 2002, 15 January 2007, 20 January 2008, 9 October 2019. Recrultment and appolnlmonl of Irus¢6•s The Charity is governed through a Trustee Board. The members of the Charity are the Trustees v#ho have held office during the year and up to the date of signing these accounts are listed above. The Articles of Association provide for a minimum of 3 and a maximum of 15 Trustees. None of the Trustees has any beneficial interest in the company. The maximum liabilty of each member is limited to £1. The cOmpY hold$ 8n annual Th'rectors and OIfiGers Liabilty Insurance policy.
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT If a new Trustee is employed by anoth&r organisats'on the Chair should ensure that the Trustee understsnds that they must act solely in the best interests of the CAM and that they as individuals not the organisation they are reprosenting. are liable for Board decisions. A registor of other interests and directorships is maintained by the Company Secretsry. Procedures for appointing Trustees are laid out in the goveming documents. Trustees, who are also Directors of trte company, are required to go through a selection process and are fomal interviewed by a panel made up of exists'ng Trustees with the CEO l MpanY secretsry in attendance. Suitable candidates are then proposed by the Chair to the Trustee Board for ele¢tion. A separate process agreed by the Trustee Board is followed for the election of the Chair. No other persons or bodies extemal to the Charity were 8ntiUed to appoint persons to the Trustee Board. As an incorporated Local Citizens A(fvice, we file an Appointment of Directorf form, AP01, with Companies House within 14 days of the appoinknent. When details on that form change (eg a change ofthe Trustee address) form CH01 is filed with Companies House. We have also filed TM01 (for terminab'ng appointment). All forms are in compliance with Companies Act 2006 and are freely available to the public via the Companies House online register. Inductlon and tralnlng of trustees All new Directors I"Trustees"l are provided with a comprehensive induction on their legal obl1 ations under chanty and company law, the Memorandum and Artides of Association, the committee and decision making process, the business plan, access to the Citizens A(fvice Intranet and recent financial performance of the Charity. They also attend meetings with the CEO and other key staff, appropriate training courses and mentoring by established Trustees to facilitate an understanding of their role. Tmstee Board The Board is responsible for setting the strategi¢ dirp.¢tion and planning of the organisation, its policies, budgetary and financial Control and risk management. The directors cary the ultimate rewonsibility for the conduct of CAM and for ensuring that the companyharity sats'slles its legal and contractual oblsi at'ons. The Trustee Board had three working committees, the Finance Risk and Audit Committee IFRACI, Busjness Development. Research & Campaigns IBDRCI and the Human Resour¢es Committee. From mid-2025, as part of CAM'S transformation programme it was agreed to establish a new People, Quality & Performance Committee and Strategic and Innovats'on Committee replacing both the HR and BDRC committees. This will enable the Board to have better oversight of delivery and performance, provide the appropriate cnti¢al challenge to the operats'onal Leadership and Management teams as well as align more clearly with the requirements of the national organisation's Leadership Self Assessment Process. The Board meets a minimum of 6 times a year and delegates day-day management and implementation of its decisions through an executive Leadership Team who attend Board meeting$. The Leadership Team consists ofthe Chief Executive and six heads of department each with individual areas of responsibility to deliver the business plan for the organisation. Citizens A¢fvice Manchester is a member of Citizens Advice. The Membership Agreement sets out the relationship betreen a member of the Crtizens A(fvice service and Crfizens A(fvi¢e including our respective roles and responsibilities some of which are shared (e.g. protecting, promoting and developing the Citizens Al¢e brand). The Agreement sets outthe high-level stsndards for membership {induding seryice delivery) and some very spe¢ific requirements and includes details of what happens if the Agreement is breached by erther a member or Citizens Athice. The quality assurance standards sit undem8ath the Agreement. These set out the detaled stsndards which all LCAS that are members of the cit.zens Advice service must meet Audit Services check Compliance with the qualty assurance standards and the Membership Agreement through annual regular membership audits. The Spe¢ialist Quality Mark (SQMI and Advice Quality Standards were renewed in October 2024 and May 2025 respectively for a period of 3 years. Operating policies are independently determined by the Board of Directors in order to fulfil its charitable obje¢ts'ves and coryly with the national membership requirements.
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT Appolntmert and romun•ra¢lon olk•y managwn•n¢ p•r8onn The Board is responsible for Ihe appointment, including seth'ng and reviewing remuneration, of key management personnel in aOrdanCe with CAMS pay framework The frameworK along with salary rat8$ ar? reviewed annually by trustees in line with the organisation's pay and grading policies which apply to all staff. R•la¢•dparty ¢on8l¢l•rndons and transaetlons CAM board membersltrustees and key management Staff are required to declwe any interests and disclose any potential ¢onflicts as per legal requirements and Charity Commission guidance °conflicts of int8r8St a guide for chaiity trusteos.. Where related party transa¢lions exist they will be disclosed as part of these accounts. CAM'S trustees (limited to a maximum Of0) hcjd Trusteeldirectorships positsons on the board of another local Associate Citizens Advice Citizens Advice Greater Manthester {CAGM), which is a ¢ollective bo(ty of local Citi'zens A(fvice organisations operat'ng viithin Greater Manchester communities in fvrtherance of mutual charitable objectives. olher¢harld and organl8atlon8 wlth whlch CAM CO•op•rat•s In th• pursult of Its charltablo objecdves Notsvithstsnding the relationship with National Citizens Advice and CAGM as described above, CAM works in partnership with a number of other organisations from private, stattjtory, health and social care and third sectors to develop and deliver appropriate a(fvice and a(fvocacy services for clients. Wthere one of the Directors I'Trustees') or key management personnel holds the position of Trustsenirector of another charity or organisation they are required to declare all potsntial and ac81 confFicts of interest and may be involved in discussions regarding that other organisation but not in the ulb'mate decision-making process. CAM also works in direct partnership with a number of partrter LCAS and other charities l organisations where financial considerations exist, including but not exhaustively Shelter, Citizens Athice Liverpool, CASOR T, CA Caflisle & Eden, CA Blackpool, CA Lancastsr and CA Preston to which it subcontracts grant funding. Major rfsks and manag•m•nt of thos• rfsks CAM has a Corporate Risk Management Strategy integratsd with a Business Continuity Plan. Th8 Directors recognise that any major risks to which the Charity is exposed need to be reviewed and systeffts put in place to mitigate those risks. To that end CAM is continually monitoring and managing its risk, reviewing th8 corporate risk register and ensuring action plans are in place to mitigate its key risks. Included in extemal risks is that of the loss of funding and premises. The CompanyKharity works hard to minimise these two prinupal risls by continuing to seek to diverrify its funding sources and through a clearfy defined ac¢ommodation strategy. Other intemal risks are minimised by the implementstion of pro¢edures for authorisation of all transactions and projects and for ensuring ¢onsistsnt quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure Ihat they still meet the need5 of the Charity. coMlance Sta¢•ment Citzens Advi¢e Manchestsr is committed to ensuring the se¢urity and protectTron of the personal informatiijn that we process, and to provide a Compliant and consistent approach to data protection. An infomation assurance management team exists to ensure the confidentialty, integrity and availabilty of all personal and sensitive data is maintained to a level which ts compliant with the requirements of GDPR and Data Protsction Law. Our Principles Citizens Advice Manchester tskes the privacy and 8UrIty of inth'viduals and their personal infomation very seriously. Our principles for processing personal information are.. We will process all personal information faidy lawlulty We will only process personal information for specthed and lawful purposes lthere praclical, we will keep personal information up to date We will not keep personal infomation for longer than is necessary
CITIZENS ADVICE MANCHESTER TRUSTEES. REPORT Data Subjects. Rights At Citizens Advice Manehester, an indlvldual can request Informalion about.. Imat personal information wo hold about gn individual The catsgories of personal infomation we collect from an individual The purposes of colle¢ting and proe8ssing personal infomiation from an individual How long wè plan to keep the personal information The process to have inaxurats or incomplete personal information Corrected or ¢ompletsd here applicable, the process for requestrng erasure of the personal infomation or for restricting the processing of personal information in accordance with data protsction laws, as well as to object to any direct marketing from us Our compliance plan Stsps tsken to ensure compliance with GDPR and data protection: We have established procethJr8s and policies to restrict processing of personal information We have updatsd our procedures for data breaches and incident responses We have updated our Data Protection Policy. Dats Retenti¢)n Policy, Information Security Polrcy, Cooloes Poli¢y Privacy Policy We have reviewed all processing activits'es to identify the legal basis for processing peOnal information and to ensure that each basis is appropriate for the activity it relat85 to. Objectlves and acuvllles ChaTIty Objects The Charity's objects are to promots any charitsble purpose for the benefit of the community in the Cty of Man¢h6stsr (Ihe principal area of benefiv) and elsewhere by the advancement of education, the protection and preseThation of health and the relief of poverty. Vlslon "Our Vision is that we will empower people through infomiation and advice. to champion their individual rights." Alms The service airr6'. To provide Ihe advice people need and to empower people to be better able to resofve their future problems To campaign to improve the policies and practices that affect people's lives in Manchester To engage with local communities activety deliver preventative programmes V*ues Our values are to be free, independent, confidential and impartial. We will promote diver&ty, equality and challenge discrimination. ObJIlVe$, strategies and actlvlues In add'On to the continuing provision of high-quality athisory serrfices to the local Community the primary objectives for the year were.. Servl¢e dellvery To expand our multi (Omni) Channel by adding new digital platforn to advice and information that empowers communitr'es and indNiduals localy, régionalty and nationally. Flnance To strengthen our financial independence and maintain financial stabilty through diversified income streams, social enterprises and income generation from the privatelcorporate sector. Partnershlps To work dosely with other partner organisations who are committed to fighting poverty, disadvantage and promoling equalty.
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT Preventatlve Work To work with key partners to implement a programme of preventab've work, linked to Current issues, to increase community knowledge and develop how we measure the impact of preventstive sessions. Equallty, Dlverslty & Incluslon To make equality and diversity a part of all our activities and continue ts ensure the service is open to all individuals and groups who are discriminated 8gainst or excluded. Campalgnlng & Medla To make a difference to the lives of vulnerable people by enabling clients to share theirstOri8s so as to challenge injustice, change unfair policies and prevent things going wrong in the futyjre. Publlc bene)It The trustees confirm that they have complied with the requirements of section 17 of the Charities Act 2011 to have due regard to Ihe public benefit guidance published by the Charity Commission for England and Wales. Introductlon We are pleased to present this yearfs Trustee Report. In a time of political. economic and demographic uncertainty, continued conflicts in Ukraine and the Middle East and a new Labour Government proposing more devolub'on and further welfare reforms, demand for our serveS has grown- and so has our resolve to meet it This report shares the impa¢t of our work, highlights the voices of those we've helped, and sets out our vision for the fvture. 1. Servlces Provlded Our aims and principles are aligned to our membership of the National Citizens Advice neork We are local, regional and national and our purpose is to shape a society where people face far fewer problems by providing A free, independent, confidential and impartial information, advice and a¢fvoc&y seNice delivered by tslephone, face-face (in person, video), digitally (email, webcha( website self help) and in our communities. A unique feedback loop from fronline insights to influencing and campaigning for policy change 2. Who we helped In 2024125 In total, we supported 165,358 people with information, athice, casework and legal a(fvocacy with 248,307 issues across a range of advice ¢ategories including energy, consumer, debt, housing and welfare benefits. 3. How helped In this year the five biggest advice issue areas were.. Welfare Benefits (Universal Credit & Tax Credits) Debt management, financial services & capability Energy efficiency & fijel povety Consumer goods and services Housing, possession claIr&, unlawful eviction and disrepair 4. The Impact we made We have achieved big number impacts for clients.. £27.8m in financial gains Helped manage £92m of debt of whith almosl £12m was renegotiated andlor written off for clients 378 people accessed specialist housing legal atfvi¢e,' many were helped to remain in their homes S. Aehlevements and performance 2024125 Dellverlng Quallty Advlce Leadershlp SelfAssessment The audit process known as the Leadership Self-Assessment is a key condit'on of our Membership Agreement with Citizens Advice. In 2024. we achieved the maximum score in all areas of our year 2 LSA including strategi¢ business planning.. risk management.. financi management., people management operats'on performan¢e', pathership workn'ng,. research and Campaigns and equality leadership.
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT Quallty Assuran CA MChester has continued to meet both the Athicg Quallty and Speclalrst Quallty Mark stsndards this year demonstrating our commitment to delivering high quality and impacthjl advice. Campalgn8. Research and Soclal Pollcy Some problems are too difficuft to solve through advice alone, often where th8re is a systèmic issue with a marke( a policy or a set of regulations. In 2024f25 CAM made significant contributions to inlluencing change, improving policy and practice for our ¢lients' lives through media appearances on BBC Radio 5 Live and Radio Manchester and angaging with MPS on a range of issues including the costwof4iving Crisis. and proposed welfare r8form. This year we abo campaigned on tssues such as housing and homelessness, Child Povety and wsing awareness of hats crime reporting. Workforce Growth and Organl8ational Success Our workforce grew from 190 to 208 during the year welcoming 92 new colleagues to the organisalion. Many new staff joined us a resutt of additional fundinglexpansion of services and via vaCarleS left by internal progression and development To specifiealty support development and progr8ssion in leadership roles, we successfully launched our new accredited ILM Leadership Development Programme, which has been instrumental in building our intemal leadership capability vthh saverai partiCiP8nts progrossing into leadership roles. We were delightsd to achieve Supporter Stalus with tha Greater Manchestsr Good EloyMent Charter, a major milestone in our joumey toward becoming a recognised employer of choi¢e. The Charter, launched by the Greater Manchester Combined Authonty (GMCA) and the Mayor of Greatsr Manchester, is a benchmark for excellence in employment sdardS and recognises our commitment to the Chartels seven key characteristics of good employment.. secure work, flexible work, pay, engagernent and voice, re¢ruitm8n( people managemen¢ and health and wellbeing. Equlty, Dlverslty and Incluslon We have made strong progress embedding our EDI priorities 8¢ross the organisation through our EDI Workrng Group, alongside HR, Bu&ness Support and senior leadetship. Some of the highlights are: Launched CAM'S Hate Crime Repoitng Process and implemented procedures to support staff facing discriminatory abuse. Delivered ILM training to cohorts 1 and 2, supporting inclusive leadership development Rolled out CAM'S first EDI staff survey, capring lived experience to infomi ongoing wiorities. Produced a video showcasing our EDI joumey to date, used in intemal communications and recruitment. Supported the move into Barfow House-our new, pUrPe-desIgned space promots'ng accessibility and indusion. Introduced a rapid response process to enable timely engagement with leadership on EDlryrelated issues. Secured a dedicated annual EDI budget to support awareness campaigns and staff-led Celebration events such as Black History Month, Chinese New Year, Macmillan Coffee Moming: Wear Red Day, Blue Monday, Grief Awareness, and proaclive support during Ramadan. Innovallons Cllent Do¢ument Portal We have developed and implementsd a clientweb*as8d document Shng portd which has improved client engament and adviser time èfficiencies which fa¢ilitatas'. Secure and efficrent document sharing betsveen advisers and clients Appointmenvfollow-up management with embedded messayng and nudge te¢hnology Mitigats'ng against dients not attending appointments and disengaging Embedded communicalions channel opb.ons such as VM)atsApp, SMS, em8il, together with automated notificath'on systems to alert client and advisers on progressloutstsnding tasks
CITIZENS ADVICE MANCHESTER TRUSTEES, REPORT 6. Dlver$lty of Income and New Partnershlps During 2024-25 CAM hes bènefittod from funding trom a wide range of sources including . Funder Amount received Servi¢es deli vered Manchester City Council 1,043,231 A Cty-lmde telephone, digital and place*ased face to face service to the residents of Manchester. National telephone and digital consumer & onergy advice in attrershi with other Local Cit'zens Advice LCA offices Local F2F and telephone debt advice casework service to Manchester residents Pathership with NDL to support vulnerable people with debt soluts'ons Citizens Athi¢e- Consumer Service 1,000,577 Citizens Alfvice - MAPS F2F Project 401,888 Citizens A¢fvice - MAPS NDL Pathership Citrens Advice- MAPS National Hub 692,806 1.336.696 National Conta¢t Centre providing dients with qualty assured and mults'<hannel debt advice in artnershi with other LCAS Helping people nationally via phone and digrtal channels with Universal Credit mi ration issues Pensions guidance delivered in pathership with Imgan and Kirkjees offices Vulnerable customer advice and support service Dedi¢atsd support and advice on issues such as benefits, debt, money and various legal issues to Society members Citizens Advice - Help to Claim 326,833 Citizens Athi¢e- Pension Wse 383,714 The Co-operative Bank Oddfellows Friendly Society 50,710 93,820 Major Trauma Project 92,437 Both hospitsl and remote advice seryices dire¢Uy supporting eo and their families follown ama or trauma Delivery of housing legal athi¢e and representstion In¢ome maximisation, money management and energy effi¢ien¢y service to customers in hjel povety through multiple channels Telephoneldig¢tal ¢onta¢t ¢entre and programme of community based energy champion work Working with Tum2Us and YES Ener Delivers enhanced casework and support to vulnerable people Workj'ng in partnership with the fvnder to enable GPS to make dire¢t so¢ial rescribin referrals for advice Advisers co-located in TTussell Trust food banks across the city to provide a(fvice and casework to people accessing a Trussell TNst food bank. Information, advice and casework seThi¢e for people undergoing rehabilitation A hospital Thn-reach service., providing advice to patients lin North Manchester, Wthenshawe and Manchester Children's Hos art of the hos ital dischar rocess Supporting Benevolent Associat"ons with athice and casework services on behaff of their beneficiaries Legal Aid Housing Contract Electricity North West 33,666 859,630 Cadent Energy 1,213,272 Cstszens Athi¢e - Cadent Foundab'on Bewell (Big Life Group) 46,271 98,482 Trussell Ttust 149,396 Big Life Group Probth'on 80,941 Hospital Trusts.. MFT 133,750 Pharmacist Support & Spot purchase 58,845 Only fundlng of over £40.WO is listed. ALI fundingis detoiled in note 3 of the financial statemènts 10
CITIZENS ADVICE MANCHESTER TRUSTEES. REPORT New fvnding Streaffts anticipated for April 2025 - March 2026.. Funder Amount anticipated SeiviGe5 to be delivered Cilizens Advice - CEDA (Consumer Energy Debt Atfvice) 616,225 Consumer Debt Advice SeN¢e (CEDAI launching in rrMd- 2025, providing debt 8thi¢e options to Consumers accessing our Consumer Helpline Energy and benefits advice delivered to people in the Nothem Gas Netsyork Region. Delivered in pathership with CA Northumbedand and CA Leeds as part of the Wam) Homes NeOrk scheme Northern Gas Netsvork 461,554 7. Recrultment of New Trustses We appointed 2 new trustees during 24125 with signtficant expertise and knowledge in business development, strategy and risk management. In 2025 we will be re¢Tuiting to repl¥e our outgoing honorary treasurer and a trustee with lived experience. 8. Contrfbutlon of Volunteers The Trustee Board re¢ognises the hard work and dedication of volunteers, staff, management and leadership tsams wha collectively have helped to deliver these achiev8ments. In parb¢ular, the organisation recognised the vitsl contribution of its volunteers. Throughout 2024 - 25 we have Gontinued to develop our approach to volunteering with a revised strategy which indudes.. Community FirstAiders Volunteer Form Filler Volunteer- Digital Assrst Inib'al Assessor Volunteer general advisers We continue to strengthen our volunteer offer so as to add value to our City-wide Imanchestsrl commissioned A(fvice service, principally in the areas of form filling and Community First Aid which provides wrap-around support to those vulnerable clients who need support to a¢tion the advice we have given them. We will re¢ruit from the diverse communities in which we work to ensure that our volunteer base rellects the demographics of our great city. g. Flnanclal revlew Total income for the year was £8,330,282 (2023r24 £8,008,954). Of this £2,599,21012023124 £2,878,232) related to project restricted acb'vities. Direct expendiknre for the year was £8,292.08512023r24 £7,525,468). A surplus of £61,174 (2023124 surplus £561,991) was made in the year. At 31 st March 2025, total funds were £3.707,011 of which £298,114 represented restricted funds12023124 £3,645,837 of which £329,843 represented restricted funds). 10. Pollcy on reserves The trustees have reviewed the Charity's needs for reserves in line with the guidance issued by the Charity Commission and have agreed that unrestrictsd free reserves (not designated or reserved for specific purposes should be set at 3 months, Nnning costs1£2.082m at 31103f251. The Trustee Board believes that the organisation should aim to have reserves at this level to ensure the Charity can efficienly and meet the needs of the beneficiaries. The trustees have designated £330,000 of unrestricted fijnds for spe¢ffic purposes as described at nots 18 in the aOunts. The unrestricted reserves, therefore, held by the Charity at 31 March 2025 which are not olherwise designated or reserved {less unrestricted fixed assets & investments of £1,200,514) amounted to £1,878,383, which are Considered to be free reserves currenlly in line with the reseNes pOIy.
CITIZENS ADVICE MANCHESTER TRUSTEES. REPORT 11. Inve$lm•nt poll¢y and objecoves As required in its Memorandum paragraph 3lkl In futherance of Its objects, and for no other purposes, the Compony has the power to invest the monies of the company not immediately required for its purposes in or upon such investments, securities or property as may be thought fi( subject nevertheless to such conditions and such consents as may for the ts'me being be imposed or required ty law. During 24125 the majority of the chanty's fjjnds have been invested with Flagstone (cash deposit platform) alongside direct deposits with CCLA (COIF Deposit Fund) and Santsnder because of the levels of intsrest earned, low cost and ease of access. There is also direct investment wth Quilter Cheviot. This policy is reviewed annually. 12. Plans for tUre pèrfod3 The future vision, agreed by the Trustee Board, continues to focus on the core strands of growth, inclusion, tschnology and financial sustsinability. This section explains our prioriknes for April 2025 to March 2026.. 12.1. Market Expanslon: our ambitton is to expand our regional markets and presence across the Northwest region, firmty placing CAM as one ofthe leading LCAS in the region through building and maintsining strong stratsgic partnerships and relationships 12.2. Developlng CAM as a Reglonal Support Hub: It is our Continued intention in the coming year to explore the possibility of CAM beMIng a re.Onal hub (possibly in collaboration with one or more other LCAS) witr the potential to take a lead for the.. strategic planning of advice and research and campagn managing larg8 delivery contracts for Citizens Advice nationally and providing infrastructure services to other local Citszens Advice. This approach would be aligned to CA national transformation of the neork programme vthich will bring opportunities for growing our existing markets and thereby open up new funding streams. 12.3. Innovatlon: We will contr'nue to be innovative by developing new products and services that help CAM stay competitive such as: Internal comms channels (move from workplace - WorkNivo) IntroductTron of (Igital project management methodology the introduclion of Caseflow- Worknow management tool to replxe AalseOw', refresh the organisational website.. the redevelopment of chatbot 12.4. Revenue Growth: A key component of our income generats'on strategy is to continue to develop our portfolio of corporate Investo particularfy in the energy and banking sectors. We are also anltiOuS in the health and justice space and will look to develop our health funding through the Live Well Agenda and our iusli¢e fvnding throuth the recommÉssioning of Probation seNices. 12.5. EDI: Loon9 ahead. our 2025r26 priorities will focus on embedding EDI within our voluntser recnjitment strategy, delr¥ering ILM training to further cohorts, ensuring all our leaders complets unconsaous bias training and develofxng an accessibility toOlt to support clients and staff. 12
CITIZENS ADVICE MANCHESTER TRUSTEES. REPORT 13. Rl$k Management 13.1. ObJ•ciIv•8 andpollcl•s The charity'$ activities expose it to a number of financial risks including credit risK cash flow risk and liquidity risk. The use offin8ncial derivatives is governed by the Charity's policies approved by the Board of Trustees, which provide written principles on the use of financial derivatives to manage these risks. The Chanty does not use derivative financial instruments for speculat've purposes. 13.2. Cash Ilow rf8k The Charity's xtivities lirrit exposure to the financial risks of chonges in intsrest ratss. Interest bearing assets are held at variable ratss. 13.3. The Charity's principal financial assets are bank balances and cash, trade and other receivables, and investments. The Charity's credit risk ts primarity attributable to its trade receivables. The amounts presentsd in the balance sheet are net of allowances for doubrful receivables. An allowance for impairment is made where there is an identified loss event. which based on previous experience, is evidence of 8 redu¢ts'on in the recoverability of the cash flows. The ¢redit risk on liquid funds and derivative financial instruments is limited because the counterparties are banks with high creditryratings assigned by intemational credit-rating agencies. The charity has no significant concentration of credit rrsk, with exposure spread over a large number of counterparties and customers. 13.4. Uquldlty rljk In order to mainta'n liquidity to ensure that sufficient funds are available for ongoing operations and fvthre developments, the Charity uses its cash reserves and operates a reserves policy to manage liquidity risk 13.5. Golng wncem Dewite challenges and uncertainties as a result of the various global econom disruptors, we do not foresee any financial concems for 2025 onwards. We have received confirmation from our major funders that income will be sustained through 2025126, therefore, budgets and financial statements have been prepared on a going concern basis. 13.8. Dlsclosure of Informallon to audltor Exh trustee has taken steps thatthey oughtto have tsken as a trustee in orderto make themselves are of Y relevant audit information and to establish that Ihe charity's auditor is aware of that information. The trustees confirm that there is no relevant information Ihat they know of and of which they know the auditor is unaware. 14. Reapwnlment of audltor Trustees re-tendered for the provision of audit services during the first quarter of 2025 and following a compelitr've s8leclion pro¢ess, re-appointed Azets as Auditors for a period of up to 3 years, subject to annual review of performance and agreement by trustees on renumeration. Appr stees of the Charity on the 25th November 2025 and signed on their behalf by.. Beverly D'Alesslo ChalrlTruste• 13
CITIZENS ADVICE MANCHESTER STATEMENT OF TRUSTEES RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2025 Thé trustees, vtho are also the directors of c"zenS Advice Manchestsr for the purpose of company law, are responsible for preparing the Trustees Report and the finanaal statements in accordance with applicable law and Uniled Kingdom Accounting Standards {United Kingdom Generally Accepted Accounting Practice). Company requires the trustees to prepare financial statements for each financial year vthith give a true and fair view of the stste of affairs of the charFty and of the incoming resources and application of resources, induding the income and expenditure, of the charitable company ft)r that year. In preparing these financial statements. the trustsès are required to.. - select suitable accounting policies and then apply them consistently" - observe the methods and principles in the Charities SORP., - make judgements and estimates that are reasonable and pruden(. and - prepare the financial statements C the going concem basis unless it is inappropriate to presume that the chanty will continue in operation. The trustees are responsible for keeping adequate accounting records that disdose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements compty th the Companies Act 2006. They are also responsible for safeguarding the aSSS of the charity and hence for tsking reasonable steps for the preventbon and detection of fraud and other irregularities. 14-
CITIZENS ADVICE MANCHESTER INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CITIZENS ADVICE MANCHESTER Oplnlon We have audited the financAal statements of Citvzens Advice Manchester (the 'charity') for the year ended 31 March 2025 which comprise the statement of financial activities. the statement of financial position. the statement of cash flows and notes to the financial statements, including significant accounting pdiaes. The financial reporting framework thal has been applied in their preparation is applicable law and Unrted Kingdom Accounting StarKlards, induding Financial Reporting Standard 102 The Financial Reporting Standard applicabla in the UK and Republic of Ireland (United Kingdom Generalty Accepted Accounting PractiC8). In our opinion. thé financid statements= give a true and fair view of the state of the charitable companls affairs as at 31 Marth 2025 and of its incoming resourc8s and applatr.0n of resources, induding its income and expenditure. ft)r the year then ended; have been properfy prepared in accordance vlith United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion Vve conducted our aLwJit in accordan wth Intemational Standards on Auditing {UK) (ISAS (UK)) and applicable law. Our reswsibilities under those standards are fijrther described in the Auditors TrsponsibllllS for the audit of th8 financial statements section of our report. We are independent of the charity in acconlance wth the ethical requirements that are relevant to our audit of the financial statements in the UK, induding the FRC'S Ethical standard. and we have fulfilled our other ethical responsibilities in accordance viith these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concèm In auditing the finanaal statements, we have concluded that the trustees use of the going concem basis of accounting in the preparation of the financial statements is appropriate. Based on the we have performed, we have rK)t identified any material uncertainties relating to events or conditions that. irKlrvidually or collectivety. may cast significant doubt on the charity's ability to continue as a going concem for a period of at least twelve months frorn when the financial ststements are authorised for issue. Our responsibilities and the responsibilities of the tTUStees with respect tt) going concern are described in the relevant sections of this reporL Other Infomiation The other information compris8S thè Iorma.0n induded in the annual report other than the financial statements and our auditorfs report thereon. The trustees are responsible for the other infonnation contained within the annual report. Our opinron on the financial statements does not cover the other infomiation and. except to the extent othep•vise explic1Y stated in our report. we do not express any fonn of assurance conclusion thereon. Our responsibilty is lo read the other infom?ation and, in doing so. consider whether the other infom)ation is materially inconsistent wyth the financial ststements or our knthege obtained in the course of the audit. or othemse appears to be materially misststed. If we identify such material inconsistencies or apparent material misstatements, V aré f8quired to detemiine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misststement of this other infomation, we are required to report that fact. We have nothing to report in this regard. Oplnlons on other matters pres¢rfbed by the Companles Act 2006 In our opinion. based on the work undertaken in the course of our audit: the infom)ation given in the trustees report for the financid year for which the Ifnanclal ateMentS are prepared, which indudes the directors, report prepared for the purposes of company law. is consistent with the financial ststements.. and the directors, report induded within the trustees report has been prepared in accordance vAth applicable legal requirements. 15-
CITIZENS ADVICE MANCHESTER INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF CITIZENS ADVICE MANCHESTER Matter5 on whlch w• ar• raqulrod to report by oxceptlon In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit. we have not identified material misstatements in the directors, report included wthin the trustees report. We have nothing to report in respect of the following matters in relation to 1¢ the Companies Act 2006 requlres us to report to you rf, in our opinion.. adequate accounting records have not been kep( or retums adequate for our audit have rt been received from branches not visited by us" or the financial statements are not in agreement with the accounting CordS and retums., or certain disclosures of Irustses. remunerats.on specified by law are not made" or we have not received all the infomiation and exFAanations we require for our audii,. or the trustees were not entitled to prepare the financial statements in accordance wth the small companies regime and take advantage of the small companies, exemptions in prèparing the trustees report and from the requirement to prepare a strategic report. Responslbllltles of trustees As explained more fulty in the statement of trustees responsibilities, the trustees. who are also the directors of the charity for th8 purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a twe and fair view, and for such intemal control as the trustees detemine is necessary to enable Ihe preparation of financial 5tat8mants that are free from material misststement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concem, disclosing, as applicable, matters related to going concem and using the going concem basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic altemative but to do so. Audltoes re5ponslbllili8s for the audlt of the financlal ststefflents Our objectives are to obtsin reasonabie assurance about whether the financial ststements as a vthole are free from material misstatement, whether due to fraud or error, and to issue an auditols report that indudes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance bmth ISAS (UK) wll always detect a material misstatement when it exists. Misstatements can arrse from fraud or error and are considered material if, individually of in the aggregate. they could reasonably be expected to infiuence the economic decisions of users tsken on the basis of these financial statements. A further description of our responsibilities is available on Ihe Financial Reporting Council's websile at.. https".11 vmw.frc.org.uklauditorsresponsibililies. This descripb.on forms part of our auditor's report. 16-
CITIZENS ADVICE MANCHESTER INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF CITIZENS ADVICE MANCHESTER Extsnt to whlch the audlt was conslderod capable of dotsctlng Irregularltlès, Includlng fraud Irregulariti'es, including fraud, are instances of non-compliance viith laws and regulab'ons. We design procedures in line with our responsibilities, outtined above and on the Financial Reporting Council's website. to detect material misstatements in respect ot irregularrties, including fraud. We obtain and update our understanding of the entlty, its activities, its control envlronment. and likely future developments. including in relation to the legal and regulatory framework applicable and how the entity is complying with that framework. Based on this understanding. V identify and assess the risks of material misstatement of the financial statements, vthether due to fraud or error. design and perfomi audit procedures responsive to those risks. and obtain audit eviden that is sufficient and apwopriate to provide a basis for our opinion. This includes consideration of the risk of acts by the entity that were contrary to applicable laws and regulations, includirKJ fraud. VIÈ identified the following appIlble laws and regulations as those most likely to have a material impact on the financial statements.. Health and Safety; employment law (including the Working Time Directive)", and compliance th both the UK Companies Act and Charities Act. In response to the risk of irregularities and non-compliance viith laws arKI regulations, induding fraud, vft designed procedures which included.. Enquiry of management and those charged Vth govemance around actual and potential litigation and daims as 11 as actual. suspected and alleged fraud., Reviewing minutes of meetings of those charged wth govemance: Assessing the extent of compliance the laws and regulations considered to have a direci material effect on the financial statements or the operations of the entity through enquiry and inspection., Reviewing financial statement disdosures arKI testing to supports'ng documentation to assess compliance with apF4icable laws and regulations., Performing audit work over the risk of management bias arKI override of controls, including testing of joumal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for indicators of potential bias. Because of the inherent limitati'ons of an audit, there is a risk that we wll not detect all irregularities, including those leading to a material misstatement in the financial statements or non-complian with regulation. This risk increases the more that compliance with a law or regulatson is removed from the events and transactions refiected in the financial statements, as we wll be less likely to become aware of instances of nonwcompliance. The risk of not detecting a material misstatement resufting from fraud is higher than for one resulting from error. as fraud may involve collusion, forgery. intentional omissions, Misrepsen1atsOns, or the override of intemal control. Use of our report This report is made solely to the charitable company's members. as a boty, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters Y are required to state to them in an auditols report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibilrty to anyone other than the charitable company and the charitsble compan$ members as a body, for our audit work, for this report, or for the opinions we have fonned. 17-
CITIZENS ADVICE MANCHESTER INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MBERS OF CITIZENS ADVICE MANCHESTER rown BAACA DChA18onlor Statutory Audltof) for and on hhalf of Azets Audlt Sorvlcos charter Accountsnt4 Statutory Audltor Bulman Hou8e Regent Centre Gosforth Newcaslle upon Tyno NE3 3LS 18-
CITIZENS ADVICE MANCHESTER STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025 Current flnanclal yoar Unrestrlcted Restrlcted funds funds 2025 2025 Total Total 2025 2024 Notes Income and endowments from" Donations and legacies Charitable activibes Investments Other income 30 5,669,437 2,582,675 55,239 6,366 30 8,252,112 55,239 22.901 50 7,967,329 38,454 3,121 16.535 Total Income 5,731.072 2,599.210 8,330,282 8,008,954 Ex endlture on.. Charitable activities 5.729,452 2.562,633 8,292,085 7.525,468 Net gain(lOSses) on investments 10 22,977 22,977 78,505 Net incoming resources beforn transf• 24,597 36,577 61,174 561.991 Gross transfers bet4veen funds 68,306 (68,306) Net Incomellexpendlturè) for the yoarl Net movemont in funds 92,903 (31,729) 61,174 561,991 Fund balances at 1 April 2024 3.315,994 329,843 3.645,837 3,083,846 Fund balances at 31 March 2025 3,408,897 298,114 3,707,011 3,645.837 The statement of firkgncial activits'es indudes all gains and losses recognised in the year. AJI income arKI expenditure derive from conlinuing activities. The statement of financial activities also complies with the requirements for an income and expenditure account under the CompaniesAct 2006. 19-
CITIZENS ADVICE MANCHESTER STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITUREACCOUNT FOR THE YEAR ENDED 31 MARCH 2025 Prlor flnanclal yoar Unrostrlctsd Re8trlcted funds funds 2024 2024 T¢)til 2024 Not•• nd ndowmo Donalions and legacles Charltable actlv6ttes Investments Other income 50 so 5,089,097 2.878,232 7,967.329 38,454 38,454 3.121 3,121 Total In¢om• 5,130.722 2,878,232 8,008.954 Charitable activities 4,725,270 2,800.198 7.525,468 Net galnsl(losses) on Investments 10 78,505 78,SOS N•t Incomlng reur¢ befor• transfors 483,957 78,034 561,991 Gross trSfer3 between fvnds 70.981 (70,981) N•t InMm•l(•xp•ndltur•) forthe yearl N•t mov•m•nt In funds 554,938 7.053 561,991 Fund balance8 at 1 Apfll 2023 2,781,056 322,790 3.083,846 Fund balancos at 31 March 2024 3,315,994 329,843 3,645,837 -20-
CITIZENS ADVICE MANCHESTER STATEMENT OF FINANCIAL POSITION ASAT31 MARCH 2025 2026 2024 Flxed ass•ts Tangible assets Investments 12 13 511.907 688,607 22,146 665,630 1,200,514 887,778 Curront aM•t• D•btors Cash at bank and In hand 14 1,140,099 3,169,99S 2,386,925 2,298,244 4,310,094 4.665.169 Credllorn: amounts falllng du• wlthln on• yoar 16 (1,803,597) (1,707,108) Net current assets 2,508.497 2.958,061 Total aM•ts l••s current Ilabllftl 3,707,011 3,645,837 In¢om• funds ReStrIed funds nrestrl Designated fijnds General unrestri¢Xed funds 17 298,114 329,843 18 330,000 3,078,897 884.708 2,451.286 3.408,897 3,315,994 3,707,011 3.645,837 'financial' ements vnre approved ty tho Trustees on .. .. erty D'AJe$$lo, Ch Tru•t•• Company r•gl•tratlon number 02897267 -21-
CITIZENS ADVICE MANCHESTER STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025 2026 2024 Cash flow• from op•rallng a¢UvlUo$ Ca8h generated from oper*ion$ 23 1,376,232 155,935 In¥tIng actlvlUo8 Purchase of tangible fixed assets Purchase of Investments Proceeds from disposal of investments Investrnent Income received (550,956) (205,531) 196,767 SS,239 {2.166) (83,746) 77,960 38,454 Net ¢a$h lu$od In)Igonerated from Investlng actlvltl {504.481) 30,502 N•t ca•h u$•d In flnan¢lng actlvltles N•t In¢roaso In cash and cash oqulval•nts 871.751 186,437 Cash arKI $h equfvalents at beglnnlng of year 2,298,244 2,111.807 Cash and cash oqufvalents at end of y•ar 3,169,995 2,298,244 -22-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Accountlng policles Charlty Inforniatlon Citizens Advice Manchester is a private company limited by guarantee incorporated in England and Wdles. The registered office is Barlow House, Minshull Street, Manchestèr, M1 30Z. England. 1.1 Accountlng convention The financial statements have been prepared in accordance with the chanty's goveming document. the Companies Act 2006, FRS 102 The Financial RepcKting StarKlard applicable in the UK and Republic of Ireland" I"FRS 102°) and the Charities SORP 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefft Entity as defined by FRS 102. The financial statements are prepared in sterfing, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £. The financial statements have been prepared under the historical cost convention. unless otherwise stated in the relevant accounting policies. The principal accounting poliaes adopted are sel out below. 1.2 Golng ¢oncem At the b'me of approving the financial statements, the trustees have a reasonable expectation that the charty has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees conlinue to adopt the going concem basis of accounting in preparing the financial statements. 1.3 Charitable funds Unrestricted funds afe available for use at the discreb'on of the trustees in furtheran of their charitable objectives. Designated funds comprise funds which have been set aside at the discretion of the trustees for specific purposes. The purposes and uses ofthe designated fvnds are set out in the notes to the finan¢tal statements. Restrictsd funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restrrcted funds are sel oui in the notes to the financial statements. 1A Income Income is recognised en the charty is legalty entitled to it after ary performance conditions have been met, the amounts can be rneasud reliably, and it is probable that income will be reived. Cash donations are ré¢ognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless perfOMan conditions require deferral of the amount. Income tax recoverable in relation to donations receNed under Gfft Aid or deeds of covenant is recognised at the time of the donation. Investment incomo Dividends are recognised once the dividend has been dedared and notification has en ceIved of th8 dividend due. -23-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Accountlng pollcles (Continued) 1.5 Expendlturo Expenditure is reGognised once there is a legal or constructive obligation to transfer aconomlc benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of the obligation can be measured reliably. Expenditure is dassified by activity. The costs of each activity are made up of the total of direct costs and shared costs, induding support cost5 involved in undertaking each activty. Direct costs attributab18 to a single actiwty are allocated directly to that actrvity. Shared costs which contribute to more than one activrty and support costs vthich are not attribLrtable to a single activity are apportioned beNveen those activities on a basis consistent viith the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation tharges are allocated on the portion of the assers use. 1.6 Tangibl8 fixed assets Tangible fixed assets costing £5,000 or more are initially measured at cost and subsequently measured at cost. net of depreciation and any Impaient loss8s. Depreciation is recognised so as to wrrte off the cost or valuation of assets less their residual values over their useful lives on the following bases.. Leasehold land and buildings Furniture and equipmént Computers Motor vehides Over the life of the lease- 10 years straight line 10% to 330A straight line 33% straight line 20% straight line The gain or loss arising on the disposal of an asset is determined as the difference betrween the sale proceeds and the carrying value of the asset. and is recognised in the statement of financial adivities. 1.7 Flxed asset Investments Fixed asset investments. other than programme related inveslments, are induded at market value at the balance sheet date. Realised gains and losses on investments are calculated as the dsfference behveen sales proceeds and their market value at the stsrt of the year, or their subsequent cost. and are charged or credited to the Statemenl of FinancAal Activib'es in the period of disposal. Unrealised gains and losses represent the movement in market values during the yèar and are credited or charged to t Statement of Financial Activities based on the market value at th8 year end. 1.8 Impairment of flxed assets At each reporting end date, the charity reviews the carrying amounts of its tangible assets to detennine vthether there is any indicalion that those assets have suffered an impaimient loss. If any such indication exists, the recoverable amount of the asset is estimated in order to detennine the extènt of the impaimient loss (if any). 1.9 Cash and cash equlvalonts Cash and cash equivalents include cash in hand, deposits held at call wlth banks and other short-tem liquid investments with original maturities of three months or less. -24-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Accountlng policies (Conllnued) 1.10 Flnancial Instrumonts The charity has elected to apply the provisions of SectFon 11 'Basic Financial Instrumènts. and Section 12 'Other Financial Instruments Issues. of FRS 102 to all of its financial instruments. Financial instnjmenls are recognised in the charity's balan sheet vthen the charity becomes paty to the contractual provisions of the instwment Financial assets arbd liabilities are offset. with the net amounts presented in the financial statements, vth8n there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously. Basic financialassets Basic financial assets, which indude debtors and cash and bank balan$, are initi'ally measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the psent value of the future receipts discounted at a market rate of interest. Financial assets dassified as rèceivable within one year are not amortised. Baslc financial Ilabilftles Basic financial liabilities, induding creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classffied as payable within one year are not amortised. Debt instruments are subsequently carried at am(Ktised cost, using the effectiv8 interest rats method. Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment 1$ due within one year or less. If not. they are presented as nonrycurrent liabilities. Trade creditors are recognised initialty at transaclion price and subsequently measured at amortised cost using the effective interest method. DO09nitiOn of financial lia.11110S Financial liabilities are derecognised vthen the charitys contracbjal obligations expire or are discharged or cancelled. 1.11 Taxatlon The chaiity 1$ considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingty. the charity is potentially exempt from taxation in respect of income or capttsl gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeablè Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes. 1.12 Employeo beneffts Thè cost of any unused holiday entitlement is recognised in the period in vthich the employee's seNices are received. Tennination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide temiination benefits. 1.13 Retlrfrmènt beneflts Payments to defined contribLrtion retirement bénefft schemes are charged as an expense as they fall due. -25-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Donallon$ and 10gaclo8 Unrostrlctod Unrogtrlct•d funds fund$ general genernl 2026 2024 Donatlons and gift8 30 Charllablo actlvltlo8 In¢om• fromln¢om• from ¢harltabl• charltablo actlvltles actfvlll•• 2025 2024 SeThice$ provlded under contract 8,252,112 7.967,329 An•ts by fund Unrestrfcted lunds- general Restrfcted funds 5,669,437 5,089.097 2.582,675 2,878,232 8,252,112 7,967,329 -26-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Charftable actlvlties IConllnu8d Unrestricted Restricted Total 2025 Total 2024 Funds Funds Citizens Advice- Consumer Service Crtizens Advice - Energy Projects CitizensAdvice- MAPS F2F Citizens Advice- MAPS Helpline CitizensAdvice- MAPS National Hub Citizens Advice MAPS National Debtline Partnership CitizensAdvice- Help to daim Crtizens Advice- Pension 1OAse Manchester City Council Household Support Fund COL Core Pham)acist Support Covoperative Bank Oddfellows Major Trauma Support Electrcity North West Be Well Adviserftow trading Legal Aid Housing Yorkshire Building Society Cadent Gas Cadent Gas- Wami Homes Netsvork Spol purchase contracts Debt Modernisation Fund Hospital Projects Probation Service Trussell Trust BGEf Post Office Bureau - other incomelfunding TDS 1,000,577 1,000,577 1,121,541 46,271 25,620 401,888 404.805 552 1,336,696 1,385,883 692,806 559,185 46.271 401,888 1,336,696 692.806 326.833 383.714 326,833 383.714 1,043,231 194,539 376,332 960,000 350,000 166,667 34,467 49.960 93.820 79,488 875,992 98.482 3,090 90,074 12.206 757,657 1,043.231 100.000 100,(KIO 36,012 50,710 93,820 92,437 859.630 98,482 19,462 33.666 15.411 817,705 395.567 22.833 36,012 50.710 93,820 92,437 859.630 98,482 19,462 33,666 15.411 817,705 395,567 22.833 23.892 15.947 28,750 27,198 153.333 34,119 58,730 5.000 133,750 80,941 149.396 5,576 133,750 80,941 149,396 5,576 53,622 53.622 Totsl 669 437 75 8 252 112 7 967 329 Investments Unrestrlcted Unrestrlctsd fun(ts funds general general 2025 2024 Interest recefvable 55,239 38,454 -27-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Oth•r Incom• Unr•Jlrfcted Ro•trlct¢d funds funds g•neral 2026 Total Unrestrlct•d fund$ gen•r41 2024 202S 2025 Other income 18,535 22,901 3,121 Olhgr Income In the perlod inclLth$ dlsbursements re4Mr8ed and *)ther miscellaneous Income. Charfthbl• a¢llvltlos Charltablo Ch4rftabl• actlvltl actlvltl•• 2026 2024 Staff costs 5,898.309 5,229.834 Share of support costs (8e8 note n Share of govemance costs (see note 7) 2.360.074 2.271,117 33.702 24,517 8.292,085 7.525,488 Anatysls by fund Unrestricted funds- general Restricted fijnds 5,729,452 4.725,270 2,562,633 2,800,198 8,292,085 7,525,468 -28-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Support costs Support Governance costs costs 2025 Support Governancè costs costs 2024 Depreciation Administration costs Premises costs Other support costs 61,196 426,538 421.820 1,450,520 61.196 426.538 421,820 1.450,520 7,623 262,115 318.615 1,682,764 7,623 262,115 318,615 1,682.764 Audit fees Legal and professional other govemance costs 12.400 21,302 12.400 21.302 12,184 12,150 183 12,184 12,150 183 2,360.074 33,702 2.393,776 2,271,117 24,517 2,295.634 Analysed between Charitable activities 2.360,074 33,702 2,393.776 2,271.117 24,517 2,295,634 Trustoes None of the trustees (or any persons connected wth them} received any remuneration during the year. but 1 of them were reimbursed a lolal of £75 (2024- £183) travelling expenses. Employees The average monthly number of employees during the year was.. 2025 Number 2024 Number Senior Management Operational Management Advi and Advocacy Admin and support 23 165 18 155 Total 202 185 Employment costs 2026 2024 Wages and salaries Social security costs Other pension costs 5,263.258 481,410 153,641 4.649,415 420,332 160.087 5,898,309 5,229,834
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Employees (Conllnved) The number of employees whose annual reMuratiOn was more than £60,000 is as follows: 2025 Number 2024 NuMr £70,001 to £80.000 10 Not galnsl{losses) on Investmonts Unrestricted Unrestrlcted funds funds general general 2025 2024 Gainl(loss) on sale of investments 22,977 78,505 11 Trxation The chaiity is exempt from tax on income and gains falling within section 505 of the Taxes Act 1988 or section 252 of the Taxationof Chargeable GainsAct 1992 to the extent that these are applied to its charitable objects. 12 Tanglble fix•d assots L•Js?hold Fumiiur• and land and •qulprn•nt buildings Computsrn Motorvohiel•8 At 1 April 2024 Additions 13,600 8,284 2.166 34.504 50,270 550.956 542,672 At 31 March 2025 542,672 21,884 2,166 34.504 601,226 Dèpreclatlon and Impalmient At 1 April 2024 Depreciation ch8DJed in the year 13,600 1,657 722 722 13,801 6,901 28.123 61,196 51,916 At 31 March 2025 51,916 15,257 20,702 89,319 Carylng amount At 31 March 2025 490,758 6.627 722 13,802 511,907 At 31 March 2024 20,702 22,146 -30-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 13 Flx•d ass•t Invostmonts Ll$t•d Invostm•nts Ct or valuatlon At 1 Ayil 2024 Additions Valuation ¢hang8S Disposals 665,830 205,531 (8,764) <173.790) At 31 March 2025 688.607 Carrylng amount At 31 March 2025 888.807 At 31 March 2024 665,630 Flxed a$••t Invoslm•nts rovalu•d Tha historical cost of the Investments at the balance sheet date vM8 £591,869 (2024., £549.129). At the yoar end the folknvlng invostments represented more than 5% of the total value of Ihe InveStmt poruollo.. Allianz UK & European Investment Funds £60,912 Ml Quilter Cheviot Investrnent Fund £59,178 BlaCkk Fund Managers £86,348 Schroder 1ntemal1*aI Select1 £47,838 14 Dabtorn 2026 2024 Amounts lalllng du• wlthln on• y•ar: Trade debtors Other debtors Prepayments and ac¢rued Income 943,899 134,918 61,482 2,214,801 27,128 125,196 1,140,099 2,388,925 31-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 16 Cr•dltorn: amounts falllng duo wlthln ono year 2028 2024 No Other taxation and #oclal security Deferred income Trade cyeditors Other credilors Accruals and deferred income 257,320 67,499 1,223,509 35,241 220,028 1,014,989 24.980 801.158 52,702 13,299 16 1,803,597 1,707,108 18 D•ferr Income 2026 2024 Other deferred income 67,499 24,980 Doferred In¢ome Is Induded In the financial statements ats follow$: 2026 2024 Deferred incomo Is Induded WFthln'. Current liabilities 67.499 24,980 Movements in the year.. Deferred income at 1 Aprll 2024 Released from previous period8 Resources deferred in the year 24,980 (24,980) 67,499 24,980 D•f•rred income at 31 Mar¢h 2025 87.499 24,980 -32-
ori ts tyOtD owj W¢ryro mo ¢0 Irio ¢C•Or riooi ry fo ry ¢N CD ts) OJ ) LV a) C•J O O) Ln Ory0 (J (O
o£ai (y(n CL Q oj TE
cc >Oln •f<8E <.E <.c UUcbt> u08 (>(nJ ii()g £1 %è"
th
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 18 Doslgnatsd funds The Income fvnds of the charity include the followlng deslgnated furKJs vthich have been set aside out of unrestricted funds by the trustees for specffic purposes: B•lanc• at R•sourcos Trnnsf•rs Balance at Tr*t•rn Balanco at 1 Aprll 2023 exp•nded 1 April 2024 31 March 2025 Designated 1,122,692 (11,865) (246.119) 864,708 (534.708) 330,000 1.122.692 (11,8651 (246,119) 884,708 {534,708) 330,000 The specific purposes for vthich the funds are to be applied are as follow3: Deslgnatad Fund The Trustee Board recognises, plans for and designates specific unrestrict8d funds for the ft)Ilowng purposes and objectives which are expected to b8 èxpended by April 2026: to enable CAM to meet various strategic objectives set and agreed by Trustees and to develop service delivery initiatives, provide innovative solutions to its serlice users and modemise and improve organisalional efficiency 19 Analysis of net assets between funds Unrèstrictsd Restrlcted funds funds 2025 2025 Total Unrestricted Restrict funds funds 2024 2024 Total 2026 2024 Fund balances at 31 March 2025 are represented by.. Tangible assets Investments Current asset(lIabIlItIe$) 511,907 688,607 2.208.383 511,907 688,607 298,114 2,506,497 22,146 665,630 2.628,218 22.146 665.630 329.843 2.958,061 3,408,897 298.114 3.707.011 3,315,994 329,843 3,645,837 Induded in unrestricted funds is £330.000 (2024.. £864.708) whlch relates to designated fvnds. 20 Flnanclal commltments. gUJrnnt and contlng•nt Ilablllllos Penslon commltm•nts The charity operates a defined contribution pension scheme. The pension cost charge for the year rewesènts contrlbutions payatle by the xheme arKI amounted to £1 $3,641 (2024.. £160,087).
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 21 Opordtlng lease commitments At the reporting end date the charity had outstanding commitments for future minimum18a$e payments under nonwcancellable operating leases, which fall due as follows.. 2025 2024 wrthin one year Beeen two and five years 246.182 346.993 225,913 479,478 593,175 705.391 22 Relatsd party transactions Romuneration of key management personnel The remuneration of key management personnel is as foll¢)WS. 2025 2024 Aggregate compensation 396.750 408,610 Transactlons with related partlos During the year the charity entered into the following transactions wtth related parties". Advlsorflow A[SortIOW Ltd was related to the charity in the prior year by virtue of a member of key management being director of the company. This relationship aSed from September 2024. The charity incurred costs of £nil (2024.. £3,600). AMC AMC Limited was related to the charity in the prior year by virtue of a member of key management being a director of the company. This relationship ceased from September 2024. The charity incurred costs of £nil (2024.. £5.000). Greater Manchester Clllzens Advlco Citizens Advice Greater Manchester Limlted is related to the charity by virtue of a member of key management being a director of the company. The charity received income of £2,995 12024.. £47,356) and was owed £nil (2024. £nil) at the year end.The charity also incurred costs of £nil (2024: £7,854) and owed £nil (2024.. £nil) at the year end. 37-
CITIZENS ADVICE MANCHESTER NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 23 Cash gonoratsd from op•rallon• 2025 2024 Surplus for the year 61,174 561,991 Adjustments for. Investment income recognised In statement of financial activltles Gain on disposal of investrnents Depreciation and impaimient of tangible fixed a8Mts (55.239) (14.214) 61,196 {38,454) (72,719) 7.623 Movements In w)rking capital: Decreasel(increase> In debtors Increase in creditors Increa8e In deferred Income 1.226.826 53,970 42,519 {1,528,219) 1,22S,713 Ca•h gonerat•d from OP•Mtlon• 1,376.232 155.935 24 An419 of Changes In not fund• The ¢harlty had no debt during the year. -38-