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|Reference and Administrative<br>Details|Reference and Administrative<br>Details|2to4|
|---|---|---|
|Trustees<br>Report||5to 18|
|Statement<br>of Trustees'|Responsibilities|19to 20|
|Independent<br>Auditors'|Report|21 to 23|
|Statement of Financial|Activities|24 to 25|
|Balance Sheet|||
|Statement ofCash Flows||27|
|Notes to the Financial|Statements|28 to 49|





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|Member||||||Posi'tion||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|Beverly D'Alessio|Chair|||||||||||
|Karen Clarke|Vice Chair/Equity|||Diversity<br>& Inclusion|||Committee|||Chair||
|Fiona McNair|Treasurer/Finance|||Risk &Audit Committee||||Chair||||
|Tony Robinson|Trustee|/ Human||Resources||Committee|Chair|||||
|Holly Markin|Trustee|||||||||||
|John De Mouilpied|Trustee|||||||||||
|Hannah<br>Couchman|Trustee|||||||||||
|Conor Meenan|Business Development||||Research &Campaigns||||Committee||Chair|
|Craig Simson|Trustee|||||||||||
|Leonard StJean|EDI Committee||Chair (resigned 01/11/22)|||||||||



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|Recognised|Gains|and|Losses)||||
|---|---|---|---|---|---|---|
||||||Total|Total|
||||Unrestricted|Restricted|2023|2022|
|||Note|8|8|8|8|
|Income and Endowments||from:|||||
|Donations<br>and legacies||3|92||92|562|
|Charitable<br>activities||4|2,322,942|3,436,644|5,759,586|5,984,404|
|Investment<br>income||5|25,073||25,073|7,710|
|Other income||6|7,512||7,512|8,430|
|Total Income|||2,355,619|3,436,644|5,792,263|6,001,106|
|Expenditure<br>on:<br>Charitable<br>activities||7|~42, 253,995|~3,376,7297|~5,627,724|~5,233,946|
|Total Expenditure|||(2,250,995)|(3,376,129)|(5,627,124)|(5,233,946)|
|Gains/ (losses) on|||||||
|investment<br>assets|||43,765||(43,765)|19,633|
|Net income|||60,859|60,515|121,374|786,793|
|Transfers between|funds||127,473|(127,473)|||
|Other recognised|gains||||||
|and losses|||||||
|Actuarial<br>gains/ (losses) on|||||||
|defined<br>benefit pension|||||||
|schemes|||9,000||9,000|702 000|
|Net movement<br>in funds|||197,332|(66,958)|130,374|1,488,793|
|Reconciliation<br>of|funds||||||
|Total funds brought|forward||2,563,724|389,748|2,953,472|1,464,679|
|Total funds carried|forward|21|2,761,056|322,790|3,083,846|2,953,472|





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|Recognised|Gains|<br> and Losse|s)||||
|---|---|---|---|---|---|---|
|||||||Total|
|||||Unrestricted|Restricted|2022|
||||Note|5|6||
|Income and Endowments||from:|||||
|Donations<br>and legacies||||562||562|
|Charitable<br>activities||||1,,846,872|4,137,532|5,984,404|
|Investment<br>income||||7,710||7,710|
|Other income||||8,430||8,430|
|Total income||||1,863,574|4,137,532|6,001,106|
|Expenditure<br>on:<br>Charitable<br>activities||||i1,607,653)|~3,626,293|~5,233946|
|Total expenditure||||(1,607,853)|(3,826,293)|(5,233,946)|
|Gains/losses<br>on investment||assets||19,633||19,633|
|Net income||||275,554|511,239|786,793|
|Transfers between|funds|||228,500|(228,500)||
|Other recognised|gains and losses||||||
|Actuarial<br>gains on|defined|benefit pension|||||
|schemes||||702,000||702,000|
|Net movement<br>in funds||||1,206,054|282,739|1,488,793|
|Reconciliation<br>of|funds||||||
|Total funds brought|forward|||1,357,670|107,009|1,464,679|
|Total funds carried|forward||21|2,563,724|389,748|2,953,472|





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|Balance She|et|as at|31 March 2023||||
|---|---|---|---|---|---|---|
||||||2023|2022|
|||||Note|8|8|
|Fixed assets|||||||
|Tangible assets||||13|27,603|463|
|Investments||||14|587,125|620,960|
||||||614,728|621,423|
|Current assets|||||||
|Debtors||||15|838,706|554,485|
|Cash at bank and|in hand|||16|2,111,807|2,108,660|
||||||2,950,513|2,663,145|
|Creditors: Amounts||falling due within one year||17|(481,398)|~(322,996|
|Net current assets|||||2,469,118|2,341,049|
|Net assets excluding||pension|liability||3,083,846|2,962,472|
|Pension scheme|liability|||19||9,000|
|Net assets including||pension|liability||3,083,846|2,953,472|
|Funds ofthe charity:|||||||
|Restricted|||||322 790|389748|
|Unrestricted<br>income||funds|||||
|Designated<br>funds|||||1,122,692|1,509,542|
|Unrestricted<br>funds|||||1 638 384|1,054,182|
|Total unrestricted|funds||||2,761,056|2,563,724|
|Total funds||||21|3083846|2953472|





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|Statement ofCash Flo|ws for t|he Year|Ended 3|1 March 202|3|
|---|---|---|---|---|---|
|||||2023|2022|
||||Note|8|8|
|Cash flows from operating<br>activities||||||
|Net cash income||||121,374|786,793|
|Adjustments<br>to cash flows from non-cash||items||||
|Depreciation||||7,363|1,734|
|Investment<br>income|||5|(25,073)|(7,710)|
|Profit on disposal of investments||||(14,241)|(19,632)|
|Revaluation<br>of investments||||58,006||
|Defined benefit pension scheme|cost less contribution||||24,000|
|Defined benefit pension scheme|finance cost||||13,000|
|||||147,429|798,185|
|Working capital adjustments||||||
|Increase<br>in debtors|||15|(284,221)|(294,381)|
|Increase/(decrease)<br>in creditors|||17|163,800|(37,141)|
|(Decrease)/increase<br>in deferred|income|||(4,500)|29,480|
|Net cash flows from operating<br>activities||||22,508|496,143|
|Cash flows from investing<br>activities||||||
|Interest receivable<br>and similar income|||5|25,073|7,710|
|Purchase<br>of tangible<br>fixed assets|||13|(34,504)||
|Purchase<br>ofinvestments|||14|(174,457)|(144,933)|
|Sale ofinvestments||||164,527|141,722|
|Net cash flows from investing<br>activities||||(19,361)|4,499|
|Net increase<br>in cash and cash equivalents||||3,147|500,642|
|Cash and cash equivalents<br>at 1 April||||2,108,660|1,608,018|
|Cash and cash equivalents<br>at 31 March||||2 111807|2 108660|





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|3|Income from donations|and legacies||||
|---|---|---|---|---|---|
|||Unrestricted||||
|||funds|Restricted|Total|Total|
|||General|funds|2023|2022|
|||E||8|8|
|Donations<br>and legacies;||||||
||Donations<br>from individuals|92|||562|
|Total for 2023|||||562|
|Total for 2022||||562||
|4|Income from charitable|activities||||
|||Unrestricted||||
|||funds|Restricted|Total|Total|
|||General<br>8|fundsf|2023<br>8|2022<br>8|
||Citizens Advice - Consumer|||||
||service||1,212,547|1,212,547|1,083,150|
||Citizens Advice - Energy|||||
||Projects|34,220||34,220|14,338|
||Citizens advice - MAS Contact|||||
||Centre||696,229|696,229|828,583|
||Citizens Advice- MAPS F2F||395,914|395,914|448,871|
||Citizens Advice- MAPS|||||
||helpline||282,365|282,365||
||Citizens Advice- MAPS|||||
||National<br>Hub|239,336||239,336||
||Citizens Advice- MAPS|||||
||National<br>Debtline|20,618||20,618||
||Citizens Advice- Help to Claim||204,760|204,760|247,956|
||Citizens Advice - Pensionwise||357,798|357,798|382,920|
||Citizens Advice- Seams||17,031|17,031|32,846|
||Citizens Advice- MAPS|||||
||Increased<br>capacity||||15,039|
||Good Things Foundation||2,820|2,820|7,580|
||Manchester<br>City Council|960,000||960,000|968,800|
||Household<br>Support<br>Fund||275,400|275,400|200,000|
||MCC- Vulnerable<br>Renters||||300,000|
||Pharmacy<br>Support|33,299||33,299|33,429|
||Cooperative<br>Bank|49,961||49,961|49,960|
||Oddfellows|91,087||91,087|88,434|
||Trauma Support|78,155||78,155|78,921|
||Manchester<br>CCG||||56,140|
||Electricity<br>North West|243,539||243,539|252,414|
||British Gas Energy Wise||||245,950|





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||||Unrestricted||||
|---|---|---|---|---|---|---|
||||funds|Restricted|Total|Total|
||||General<br>8|funds<br>f|2023<br>8|2022|
|MS Society||||||8,590|
|TDS Foundation||||||12,500|
|BeWell|||98,482||98,482|38,482|
|ERS||||||53,123|
|Advisorflow|Trading||16,750||16,750|66,250|
|LAA Certificated||work|6,821||6,821|11,600|
|LAA Housing|||49,117||49,117|41,020|
|Glasspool||||||50,000|
|Kickstart|||5,670||5,670|42,969|
|MHCC||||||122,132|
|Citizens Advice||Plymouth-|||||
|Ovo Energy||||||118,685|
|Step||||(18,821)|(18,821)|14,164|
|Hate crime||||500|500||
|YBS|||9,000||9,000||
|Day One Trauma Support|||17,625||17,625|20,250|
|Cadent|||324,307||324,307||
|Smart energy||||9,398|9,398||
|Spot purchase|||12,649||12,649|15,209|
|Bureau- other income/funding|||32,306|703|33,009|34,098|
|Total for 2023|||2,322,942|3,436,644|5,759,586|5,984,403|





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|5<br>Investment<br>in|co|me|||||
|---|---|---|---|---|---|---|
||||Unrestricted||||
||||funds|Restricted|Total|Total|
||||General<br>f|funds<br>f|2023|2022f|
|Interest receivable|and similar||||||
|income;|||||||
|Interest receivable||on bank|||||
|deposits|||15,142||15,142||
|Other investment|income||9,931||9,931|7,710|
|Total for 2023|||25,073||25323|7,710|
|Total for 2022|||7710||7710||
|6<br>Other income|||||||
||||Unrestricted||||
||||funds|Restricted|Total|Total|
||||General|fundsf|2023|2022f|
|Fees and supplies|||7,512||7,512|8,430|



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|7<br>Expe|ndit|ure<br>on|charitable|activities|activities||||
|---|---|---|---|---|---|---|---|---|
|||||Unrestricted|||||
||||||||Total|Total|
||||Note|Designated<br>f|General<br>f|Restricted<br>f|2023<br>f|2022<br>f|
|Staff costs|||||2,002,018|1,846,917|3,848,935|3,487,664|
|Allocated|support||||||||
|costs|||8|8,071|210,921|1,529,212|1,748,204|1,718,203|
|Governance||costs|8||29,985||29,985|28,079|
|Total for|2023|||8,071|2,242,924|3,376,129|5,627,124|5,233,946|





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|8<br>Analysis ofgovernance|8<br>Analysis ofgovernance|and support costs|and support costs||||
|---|---|---|---|---|---|---|
|Support costs allocated to||charitable<br>activities|||||
||||Premises||||
||||costs|Other|||
|||Administration|including|support|Total|Total|
|||costs|depreciation|costs|2023|2022|
|||8|6|8|8|8|
|Advice & information|services|246,643|303,164|1,198,397|1,748,204|1,718,203|



||||Unrestricted||||
|---|---|---|---|---|---|---|
||||funds|Restricted|Total|Total|
||||General|funds|2023|2022|
||||6|6|8|8|
|Legal|fees||21,389||21,389|20,027|
|Other|governance|costs|8,596||8,596|8,052|
|Total|for 2023||29,985||29,985|28,079|



## 

|Net incoming|res|ources<br>for the year include:|||
|---|---|---|---|---|
||||2023|2022|
||||8|8|
|Audit fees|||8,750|6,750|
|Profit on disposal||of investments|(14,241)|(19,632)|
|Depreciation|of fixed assets||7,363|1,734|



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|11Staff costs<br>The aggregate<br>payroll costs were as follows:|||
|---|---|---|
||2023|2022|
|||6|
|Staff costs during the year were:|||
|Wages and salaries|3,420,476|3,128,695|
|Social security costs|321,676|258,501|
|Pension costs|106,783|100468|
||3,848,935|3,487,664|



|by the chari|ty<br>during<br>the year expressed as full tim|e equivalents<br>was as follows:||||
|---|---|---|---|---|---|
|||2023||2022||
|||No||No||
|Senior Management|||7||5|
|Operational|Management||14||13|
|Advice and|Advocacy||114||117|
|Admin and|Support||5||5|
||||140||140|



|s was:||
|---|---|
|2023|2022|
|No|No|





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|13Tangible fixed assets||||
|---|---|---|---|
||Furniture<br>and|Motor||
||equipment|vehicles|Total|
|Cost||||
|At 1 April 2022|102,211||102,211|
|Additions<br>Disposals|~88,611)|34,504|34,504<br>(88,611)|
|At 31 March 2023|13,600|34,504|48,104|
|Depreciation||||
|At 1 April 2022|101,749||101,749|
|Charge for the year<br>Eliminated<br>on disposals|462<br>~88,611|6,901|7,363<br>~88,611|
|At 31 March 2023|13,600|6,901|20,501|
|Net book value||||
|At 31 March 2023||27,603|27,603|
|At 31 March 2022|462||462|
|14Fixed asset investments||||
|||2023|2022|
|||f|F|
|Other investments||587,125|620,960|





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|Other investments|||
|---|---|---|
||Listed||
||investments<br>f|Total<br>f|
|Cost or Valuation|||
|At 1 Apdl 2022|620,960|620,960|
|Revaluation|(58,006)|(58,006)|
|Additions<br>Dieposals|174,457<br>~15~ 2862|174,457<br> ~156,286|
|At 31 March 2023|587,125|587,125|
|Net book value|||
|At 31 March 2023|587,125|587,125|
|At 31 March 2022|620,960|620,960|
|All investments<br>shown above are held|at valuation.||
|The historical cost ofthe investments|as at the balance sheet date was F559,852.||



|15Debtors|||
|---|---|---|
||2023f|2022f|
|Trade debtors|622,810|375,945|
|Prepayments|32,375|36,986|
|Accrued income|120,175|90,237|
|Other debtors|63,346|51,317|
||838,706|554,485|
|16Cash and cash equivalents|||
||2023f|2022f|
|Cash on hand|1,216|412|
|Cash at bank|2,110,591|2,108,248|
||2,111,807|2,108,660|





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|17Credi|tors:|amo|unts<br>falling d|ue within one year|||
|---|---|---|---|---|---|---|
||||||2023|2022|
||||||8|8|
|Trade creditors|||||53,894|165,302|
|Other taxation||and|social security||101,547|62,314|
|VAT|||||116,455||
|Other creditors|||||137,912|51,890|
|Accruals|||||46,607|13,110|
|Deferred|income||||24,980|29480|
||||||481,395|322,096|
||||||2023|2022|
||||||6|8|
|Deferred|income at 1 April 2022||||29,480||
|Resources deferred<br>Amounts<br>released|||in the period<br>from previous|periods|24,980<br>~29,480|29,480|
|Deferred|income at year end||||24,980|29,480|



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|Operating<br>lease commitments<br>Total future<br>minimum<br>lease payments<br>under non-cancellable|operating<br>leases are as follows:|
|---|---|
||2023|
||6|
|Land and buildings||
|Within one year|153,143|
|Between one and five years|839|
||153,982|
|Other||
|Within one year|6,549|
|Between one and five years|4,072|
||10,621|





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|The am|ounts<br>recognised|in the statement<br>offinancial<br>posit|ion are as follows:||
|---|---|---|---|---|
||||2023|2022|
||||6|8|
|Fair value ofscheme assets||||4,977,000|
|Present|value ofdefined|benefit obligation||(4,986,000)|
|Defined|benefit pension|scheme deficit||(9,000)|



## 

|The principal<br>actuarial<br>March 2023these are|assumptions<br> the cessation|at the statement<br>of finan<br> assumptions):|cial<br>position<br>date are as|follows<br>(for 3|
|---|---|---|---|---|
||||2023|2022|
||||0/|'/o|
|Discount rate|||6.00|2.70|
|Future salary increases|||3.20|3.95|
|Future pension increases|||2.40|3.20|
|Post retirement<br>mortality assumptions|||||
||||2023|2022|
||||Years|Years|
|Current<br>UK pensioners|at retirement|age —male|21.00|20.00|
|Current<br>UK pensioners|at retirement|age - female|23.00|23.00|
|Future UK pensioners|at retirement|age - male|22.00|22.00|
|Future UK pensioners|at retirement|age - female|25.00|25.00|



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||||||||||||~ <br>'0|Cl|||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||||Dl|||
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||8||||||||||MS||||
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|||||||||||||||CL|
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|||||||||||||||Ol|
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|||O<br>O<br>O||QI<br>O<br>O||||||||||C4|
||M<br>M|||||||O||IC|SS||||
||CC||||||CD|CD|||||||
||CI<br>CI||||||CD<br>CD <br>CQ|IQ <br> O<br>DC|O<br>CD<br>Ql||||||
|||||||||||||00|0||
|M||||||||||||IC|||
|QD<br>GI<br>CC||||||||||||SS0.|ID||
|||||||||||||ClS|||
||||||||||||DI|Dl|||
||||O<br>O <br>O<br>O<br>O|QI<br> 0)<br>Ql<br>CD<br>M|IQ<br>GD<br>Ql|||||||0<br>ID<br>Dl<br>DD|||





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|22 Analysis|ofnet assets betw|een funds|een funds|||
|---|---|---|---|---|---|
|||Unrestricted||||
|||General|Designated|Restricted|Total funds|
|||5||8|5|
|Tangible fixed assets||27,603|||27,603|
|Fixed asset|investments|587,125|||587,125|
|Net current|assets/(liabilities)|1,023,636|1,122,692|322,790|2,469,118|
|Total net assets||1,638,364|1,122,692|322,790|3083846|
|||Unrestricted||||
||||||Total funds|
||||||at 31 March|
|||General|Designated|Restricted|2022|
|||8|||8|
|Tangible fixed assets||463|||463|
|Fixed asset|investments|620,960|||620,960|
|Net current assets/(liabilities)<br>Pension scheme<br>liability||441,759<br>(9,000)|1,509,542|389,748|2,341,049<br>~9,000|
|Total net assets||1,054,182|1 509,542|389,748|2,953,472|



|23 Analysis ofne|t funds||||
|---|---|---|---|---|
|||At 1 April|Financing|At 31 March|
|||2022|cash flows|2023|
|||8|8|8|
|Cash at bank and|in hand|2,108,660|3,147|2,111,807|
|Net funds||2 108,660|3,147|2,111,807|
|||At 1 April|Financing|At 31 March|
|||2021|cash flows|2022|
|||8|8|8|
|Cash at bank and|in hand|1,608,018|500,642|2,108,660|
|Net funds||1,608018|500,642|2,108,660|





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