## 

|Reference and Administrative<br>Details|Reference and Administrative<br>Details||
|---|---|---|
|Trustees Report||2 to 17|
|Statement ofTrustees'|Responsibilities||
|Independent<br>Auditors|Report|19to 21|
|Statement of Financial|Activities|22 and 23|
|Balance Sheet|||
|Statement ofCash Flows||25|
|Notes to the Financial|Statements|26 to47|





## 

|Trustees|||||Beverly D'Alessio,|Chair|Chair||||
|---|---|---|---|---|---|---|---|---|---|---|
||||||Karen Clarke, Vice Chair||||||
||||||Fiona McNair, Treasurer||||||
||||||Holly Markin||||||
||||||Anthony<br>Robinson||||||
||||||John De Mouilpied||||||
||||||Hannah<br>Couchman||||||
||||||Selorm<br>Klu (resigned||14July 2021)||||
||||||Conor Meenan||||||
||||||Craig Simpson||||||
||||||Leonard StJean||||||
|Principal|Staff||||Andrew<br>Brown, Chief||Executive&ompany|||Secretary|
||||||Dan Pye, Chief Operating|||Officer|||
||||||Samantha<br>Leach, Director of Operations||||||
||||||Margaret<br>Keane, Director|||of Human|Resources||
||||||Hay!ay Hughes,<br>Assistant|||Chief Executive|||
||||||Stuart Pearson,<br>Head||of!T (resigned||13!10/2021)||
|Principal|Office||||Albert House||||||
||||||17Bloom Street||||||
||||||Manchester||||||
||||||M1 3HZ||||||
|Company|Registration|||Number|2697257||||||
|Charity Registration|||Number||1010167||||||
|VAT Registration||Number|||659791080||||||
|Bankers|||||Co-operative<br>Bank||||||
||||||PO Box101||||||
||||||1 Balloon Street||||||
||||||Manchester<br>M60 4EP||||||
|Auditor|||||Azets Audit Services||||||
||||||Bulman<br>House||||||
||||||Gosforth||||||
||||||Newcastle<br>upon Tyne||||||
||||||Tyne and Wear||||||
||||||NE3 3LS||||||
|Investment|Managers||||Quilter Cheviot||||||
||||||73 Kings Street||||||
||||||Manchester<br>M2 4NG||||||





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|Recognised|Gains|and|Losses)||||
|---|---|---|---|---|---|---|
||||||Total|Total|
||||Unrestricted|Restricted|2022|2021|
|||Note||8|K||
|Income and Endowments||from:|||||
|Donations<br>and legacies||3|562||562|28,240|
|Charitable<br>activities||4|1,846,872|4,137,532|5,984,404|5,552,130|
|Investment<br>income||5|7,710||7,710|9,838|
|Other income||6|8,430||8,430|1,693|
|Total Income|||1,863,574|4,137,532|6,001,106|5,591,901|
|Expenditure<br>on:|||||||
|Charitable<br>activities||7|(1,607,653)|(3,626,293)|(5,233,946)|(4,903,865)|
|Total Expenditure|||(1,607,653)|(3,626,293)|(5,233,946)|(4,903,865)|
|Gains/ (losses) on|||||||
|investment<br>assets|||19,633||19,633|112,625|
|Net income|||275,554|511,239|786,793|800,661|
|Transfers<br>between|funds|||(228,500)|||
|Other recognised|gains||||||
|and losses|||||||
|Actuarial<br>gains/ (losses) on|||||||
|defined<br>benefit pension<br>schemes|||702,000||7O2, 0DD|~293,000|
|Net movement<br>in funds|||1,206,054|282,739|1,488,793|507,661|
|Reconciliation<br>offunds|||||||
|Total funds<br>brought|forward||1,357,670|107,009|1,464,679|957.018|
|Totai funds earned|forward|19|2,563,724|389,748|2,953,472|1,464,679|





## 

## 

|||||||Total|
|---|---|---|---|---|---|---|
||||Note|Unrestricted<br>f|Restricted<br>f|2021f|
|Income and Endowments||from:|||||
|Donations<br>and legacies|||3|28,240||28,240|
|Charitable<br>activities|||4|1,493,576|4,058,554|5,552,130|
|Investment<br>income|||5|9,838||9,838|
|Other income|||6|1,543|150|1,693|
|Total income||||1,533,197|4,058,704|5,591,901|
|Expenditure<br>on:<br>Charitable<br>activities|||7|~4,225,274|3,683,593|~4.9D3,865)|
|Total expenditure||||(1,220,274)|(3,683,591)|(4,903,865)|
|Gains/losses<br>on investment||assets||112,625||112,625|
|Net income||||425,548|375,113||
|Transfers<br>between|funds|||369,295|(369,295)||
|Other recognised|gains and losses||||||
|Actuarial<br>gains on <br>schemes|defined|benefit pension||293,000||~293,llOD|
|Net movement<br>in funds||||501,843|5,818|507,661|
|Reconciliation<br>of|funds||||||
|Total funds brought|forward|||855,827|101,191|957,018|
|Total funds earned|forward||1g|1,357,670|107.009|1,464.679|





## 

## 

|Balance|Sh|eet|as at|31 March 2022||||
|---|---|---|---|---|---|---|---|
|||||||2022|2021|
||||||Note|E|E|
|Fixed assets||||||||
|Tangible assets|||||13|463|2,197|
|Investments|||||14|620,960|598,117|
|||||||621,423|600,314|
|Current assets||||||||
|Debtors|||||15|554,485|260,104|
|Cash at bank and||in hand|||16|2,108,660|1,608,018|
|||||||2,663,145|1,868,122|
|Creditors:|Amounts||falling due within one year||17|~322,996|~329,767|
|Net current|assets|||||2,341,049|1,538,365|
|Net assets excluding<br>pension<br>Pension scheme liability||||liability|13|2,962,472<br> ~9,999|2,138,679<br> ~674,999|
|Net assets|including||pension|liability||2,953,472|1,464,679|
|Funds ofthe charity:||||||||
|Restricted||||||389,748|107,009|
|Unrestricted|income||funds|||||
|Designated|funds|||||1,509,542|304,200|
|Unrestricted|funds|||||1,054,182|1,053,470|
|Total unrestricted||funds||||2,563,724|1,357,670|
|Total funds|||||1g|2,953,472|1,464,679|





## 

## 

|Statement ofCash Flows for t|he Year|Ended 3|1 March 2022||
|---|---|---|---|---|
||||2022|2021|
|||Note||E|
|Cash flows from operating<br>activities|||||
|Net cash income|||786,793|800,661|
|Adjustments<br>tocash flows from noncash|items||||
|Depreciation|||1,734|5,883|
|Investment<br>income|||(7,710)|(9,838)|
|Profit on disposai of investments|||(19,632)|(9,662)|
|Revaluation<br>of investments||||(102,963)|
|Defined<br>benefit pension scheme cost less contribution|||24,000|12,000|
|Defined<br>benefit pension scheme finance cost|||13,000|9,000|
||||798,185|705,081|
|Working<br>capital adjustments|||||
|Increase<br>in debtors||15|(294,381)|(32,870)|
|(Decrease)/increase<br>in creditors||17|(37,141)|156,473|
|Increase<br>in deferred<br>income|||29,480||
|Net cash flows from operating<br>activities|||496, 'I43|828,684|
|Cash flows from investing<br>activities|||||
|Interest receivable<br>and similar income||5|7,710|9,838|
|Purchase of investments||14|(144,933)|(254,461)|
|Sale of investments|||141,722|249,151|
|Net cash flows from investing<br>activities|||4,499|4,528|
|Net increase<br>in cash and cash equivalents|||500,642|833,212|
|Cash and cash equivalents<br>at 1 April|||1,608,018|774,806|
|Cash and cash equivalents<br>at 31 March|||2,108,660|1,608,018|





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## 

||||Unrestricted||||
|---|---|---|---|---|---|---|
||||funds|Restricted|Total|Total|
||||General|funds|2022|2021|
|||||E|||
|Donations|and|legacies;|||||
|Donations|from individuals||||562|295|
|Government||grants||||27,945|
|Total for 2022|||562||562|28,240|
|Total for 2021|||28,240||28,240||



|Income from cha|ri|table<br>activi|ties|ties||||
|---|---|---|---|---|---|---|---|
||||Unrestricted|||||
||||funds||Restricted|Total|Total|
||||General||funds|2022|2021|
||||||E|E|6|
|Citizens Advice - Consumer||||||||
|service|||||1,083,150|1,083,150|1,121,348|
|Citizens Advice - Energy||||||||
|Projects|||||12,988|12,988|38,165|
|Citizens advice - MAS Contact||||||||
|Centre|||||828,583|828,583|793,749|
|MAPS F2F|||||448,871|448,871|411,280|
|Citizens Advice - Pensionwise|||||382,920|382,920|409,509|
|Cooperative<br>Bank|||49,960|||49,960|52,960|
|Good Things Foundation|||||7,580||14,875|
|Legal Aid Agency|||||||24,024|
|Manchester<br>City Council|||968,800|||968,800|990,000|
|Oddfellows|||88,434|||88,434|86,700|
|Other funders/Contracts|||||||53,013|
|Pharmacy<br>Support|||33,429|||33,429|31,787|
|Railway<br>Benevolent||Fund||300||300|1,300|
|Vetinary<br>Benevolent||Fund||98||98|1,336|
|Debt Management|Unit||||||2,500|
|Solicitors Benevolent||Fund|5,950|||5,950|4,500|
|Irwin<br>Mitchell|||3,361|||3,361|1,345|
|Major Trauma<br>Project|||78,921|||78,921|48,179|
|Manchester<br>CCG|||||56,140|56,140|203,141|
|Electricity<br>North West|||252,414|||252,414|130,645|
|British Gas Energy|Wise||||245,950|245,950|240,275|
|MS Society|||||8,590|8,590|40,508|
|TDS Foundation|||||12,500|12,500|12,750|
|RSC||||950||950|1,150|
|Be Well|||38,482|||38,482|57,000|





## 

## 

## 

||||Unrestricted||||
|---|---|---|---|---|---|---|
||||funds|Restricted|Total|Total|
||||General|funds|2022|2021|
||||8||8|6|
|HTC Backup Call Centre||||||88,205|
|PACE Project||||||316,128|
|Scam Awareness||||32,846|32,846|32,926|
|ERS||||53,123|53,123|20,600|
|ABTA Lifeline|||2,100||2,100|3,200|
|Windrush|||1,950||1,950|1,170|
|HTC OOH||||||22,576|
|HTC Other||||||15,000|
|Increased<br>cap/trainee||||15,039|15,039|19,768|
|ERS Crisis Fund||||||34,480|
|Innovation<br>Community||||||25,000|
|IPROV TC Benevolent||Fund|400||400|300|
|Advisorf low Trading|||66,250||66,250|4,167|
|Household<br>Support|Fund|||200,000|200,000||
|Vulnerable<br>Renters||||300,000|300,000||
|HTC - Phone||||247,956|247,956|195,771|
|Certificated<br>work|||11,600||11,600||
|LSC Housing|||41,020||41,020||
|Bureau - Other|||19,099||19,099||
|Glasspool||||50,000|50,000||
|Ktckstart|||42,969||42,969||
|MHCC||||122,132|122,132||
|Trauma Support|||20,250||20,250||
|Optical Benevolent|fund||100||100||
|CMAP|||1,350||1,350||
|OVO|||118,685||118,685||
|Step||||14,164|14,164||
|Optical Benevolent|Fund|||||800|
|Other income||||14,999|14,999||
|Total for 2022|||1,846,872|4,137,531|5,984,403|5,552,130|





## 

## 

## 

|5<br>Invest|ment<br>i|n|co|me||||||
|---|---|---|---|---|---|---|---|---|---|
||||||Unrestricted|||||
||||||funds|Restricted|Total|Total||
||||||General|funds|2022|2021||
||||||E|E||||
|Interest receivable|||and similar|||||||
|income;||||||||||
|Interest|receivable|||on bank||||||
|deposits|||||||||626|
|Other investment|||income||7,710||7,710|9,212||
|Total for 2022|||||7,710||7,710|9,838||
|Total for 2021|||||9,838||9,838|||
|6<br>Other|income|||||||||
||||||Unrestricted|||||
||||||funds|Restricted|Totai|Totai||
||||||General|funds|2022|2021||
||||||E|||E||
|Fees and|supplies||||8,430||8,430|1|693|
|7<br>Expenditure||on||charitable|activities|||||
||||||Unrestricted|||||
||||||||Total|Total||
||||||Generai|Restricted|2022|2021||
|||||Note|E|E|E|E||
|Staff costs|||||1,113,629|2,374,035|3,487,664|3,374,637||
|Allocated|support|||||||||
|costs|||||478,535|1,239,668|1,718,203|1,509,|103|
|Governance<br>costs|||||15,489|12,590|28,079|20,|125|
|Total for 2022|||||1,607,653|3,626,293|5,233,946|4,903,865||





## 

## 

## 

||||||Premises||||
|---|---|---|---|---|---|---|---|---|
||||||costs|Other|||
|||||Administration|including|support|Total|Total|
|||||costs<br>f|depreciation<br>f|costs<br>f|2022f|2021f|
|Advice|8|information|services|247,810|250,515|1,219,878|1,718,203|1,509,103|



## 

|Governance<br>cos|ts|||||
|---|---|---|---|---|---|
|||Unrestricted||||
|||funds|Restricted|Total|Total|
|||General|fundsf|2022f|2021f|
|Leg ai fees||7,437|12,590|20,027|3,902|
|Other governance|costs|8,052||8,052|16,223|
|Total for 2022|||12,590|28,079|20,125|



## 

|9<br>Net inco<br>Net incoming|ming/outgoing<br>resources<br>resources for the year include:|||
|---|---|---|---|
|||2022<br>f|2021f|
|Audit fees||6,750|7,500|
|Profit on disposer of investments||(19,632)|(9,662)|
|Depreciation|of fixed assets|1,734|5,883|



## 



## 

## 

## 

|11Staffcosts<br>The aggregate<br>payroll costs were as follows:|||
|---|---|---|
||2022|2021|
|Staff costs during the year were:|||
|Wages and salaries|3,128,695|3,018,300|
|Social security costs|258,501|255,485|
|Pension costs|100,468|100,852|
||3,487,664|3,374,637|



|by the chari|ty<br>during<br>the year expressed as full ti|me equivalents<br>was as follows:||||
|---|---|---|---|---|---|
|||2022||2021||
|||No||No||
|Senior Management|||5||6|
|Operational|Management||13||12|
|Advice and|Advocacy||117||107|
|Admin and|Support||5||7|
||||140||132|



|s was:||
|---|---|
|2022|2021|
|No|No|





## 

## 

## 

## 

|13Tangible fixed assets|||
|---|---|---|
||Furniture<br>and||
||equipment|Total|
|Cost|||
|At 1 April 2021|102,211|102,211|
|At 31 March 2022|102,211|102211|
|Depreciation|||
|At 1 April 2021<br>Charge for the year|100,014<br>1,734|100,014<br>1734|
|At 31 March 2022|101,748|101,748|
|Net book value|||
|At 31 March 2022|433|433|
|At 31 March 2021|2,137|2,13.|
|14Fixed asset investments|||
||2022|2021f|
|Other investments|620,960|598,117|





## 

## 

|Other investments|||
|---|---|---|
||Listed||
||investments|Total|
||6|6|
|Cost orValuation|||
|At 1 April 2021|598,117|598,117|
|Revaluation|(4,530)|(4,530)|
|Additions|144,933|144,933|
|Disposals|(117,560)|(117,560)|
|At 31 March 2022|620,960|620,960|
|Net book value|||
|At 31 March 2022|620,960|620,960|
|At 31 March 2021|598,117|598,117|
|15Debtors|||
||2022|2021|
|||6|
|Trade debtors|375,945|96,546|
|Prepayments|36,986|40,174|
|Accrued<br>income|90,237||
|Other debtors|51,317|123,384|
||554,485|260, 104|
|16Cash and cash equivalents|||
||2022|2021|
|||6|
|Cash on hand|412|134|
|Cash at bank|2,108,248|991,085|
|Short-term<br>deposits||616,799|
||2,108,660|1,608,018|





## 

## 

## 

## 


## 



## 

## 

## 

|The amounts<br>recognised|in the|statement|offinanci|al<br>position|are as follows:||
|---|---|---|---|---|---|---|
||||||2022|2021|
|Fair value ofscheme assets<br>Present value ofdefined<br>benefit <br>Defined benefit pension scheme||obligation<br> deficit|||4,977,000<br>~(4.096,000 <br>~9,000|4,637,000<br> ~6,3((,000)<br>(614,00D)|
|Defined benefit obligation|||||||
|Changes<br>in the defined<br>benefit obligation|||are as follows:||||
|||||||2022|
|||||||8|
|Present value at start of|year|||||5,311,000|
|Current service cost||||||47,000|
|Interest cost||||||105,000|
|Actuadal<br>gains and losses||||||(347,000)|
|Benefits paid||||||(136,000)|
|Contributions<br>by scheme|participants|||||6,000|
|Present value at end ofyear||||||4,986,000|
|Fair value ofscheme assets|||||||
|Changes<br>in the fair value|ofscheme assets are as|||follows:|||
|||||||2022|
|||||||8|
|Fair value at start ofyear||||||4,637,000|
|Interest income||||||92,000|
|Return on plan assets, excluding||amounts|included|in interest|income/(expense)|355,000|
|Employer<br>contributions||||||23,000|
|Contributions<br>by scheme <br>Benefits paid|participants|||||6,000<br>~136,I)00|
|Fair value at end ofyear||||||4,977,000|
|Analysis ofassets|||||||
|The major categories ofscheme||assets are as follows:|||||
||||||2022|2021|
||||||0/||
|Cash and cash equivalents|||||10|9|
|Equity<br>instruments|||||69|72|
|Bonds|||||13|12|
|Property|||||8|7|
||||||100|100|





## 

## 

## 

|Return|on|scheme|assets|||
|---|---|---|---|---|---|
|||||2022|2021|
|||||6|K|
|Return|on|scheme|assets|447,000|822,000|



## 

|||||2022|2021|
|---|---|---|---|---|---|
|||||'/8|0/|
|Discount rate||||2.70|2.00|
|Future|salary increases|||3.95|3.60|
|Future|pension increases|||3.20|2.85|
|Post retirement mortality assumptions||||||
|||||2022|2021|
|||||Years|Years|
|Current|UK pensioners|at retirement|age - male|20.00|21.00|
|Current|UK pensioners|at retirement|age - feme!e|23.00|23.00|
|Future|UK pensioners|at retirement|age - male|22.00|22.00|
|Future|UK pensioners|at retirement|age -female|25.00|25.00|








|||||||||||||~m|~m|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||||'Cl||
||||||||||||||Dl|
||0|||||||Pl|||tll|~ <br>0<br>M|A<br>Ol|
||||I|I|I|||Co0|I|||||
|||||||||||||0<br>CD|Cl|
||Co<br>OV4|hd h)<br>Ol<br>Pl Pl 4 <br>O44<br>00<br>OO<br>0 0 0|||IP <br>V <br>CO <br>Co|~<br>Dd<br> PI<br>M<br> OUI<br> 0 V<br> 0 Pl|||Dd<br>IO<br>Pl <br>0<br>O|Cd<br>Dd<br> IP<br>Dd<br> Pl|CIl|aI <br>ol|3<br>o|
|||hd<br>Ol|4||||Dd||Dd<br>O|Cd<br>DO||||
|||O <br>O <br>O|Pl<br> ld|CO<br>0|O<br>E7I|O<br>O <br>O|QI<br> V<br>CO|Cd<br>Cd|Pl <br>0 <br>O|IP<br> ld<br>CO||||
|||||||||||||CI||
|||||||||||||Dl||
|||||||||||||co|CD80|
|co0|||||||||||CID|0<br>co|Cm. CD|
|Cd||||||||||||co||
|||||||||||||Ol||
|CII||||||||||||Ol||
||||||||||||||IXI|
||||||||||||||Ol|
||||||||||||||OI|
||0<br>IP||||0|||0<br>co<br>CoJ|||||CI<br>lo<br>Ol<br>Cd|





## 

## 

## 



## 

## 



## 



## 

## 

## 

|20 Analysis ofn|et assets bet|ween funds|ween funds|||
|---|---|---|---|---|---|
|||Unrestricted||||
|||General|Designated|Restricted|Total funds|
|||F|6|||
|Tangible fixed assets||463|||463|
|Fixed asset investments||620,960|||620,960|
|hist current assets/(iiabtities)<br>Pension scheme<br>liability||441,759<br>(9,000)|1,509,542|389748|2341 049<br>~0,000)|
|Total net assets||1,054,182|1,509,542|389,748|2,953,472|
|||Unrestricted||||
||||||Total funds|
||||||at 31 March|
|||General|Designated|Restricted|2021|
|||6|6|||
|Tangible fixed assets||2,197|||2,197|
|Fixed asset investments||598,117|||598,117|
|Net current assets/(liabilities)<br>Pension scheme<br>liability||1,127,156<br>~674,000|304,200|107,009|1,538,365<br>~874.000)|
|Total net assets||1,053,470|304,200|107,009|1,464,679|
|21 Analysis<br>ofnet funds||||||
||||At 1 April|Financing|At 31 March|
||||2021|cash flows|2022|
|||||6||
|Cash at bank and|in hand||1,608,018|500,642|2,108,660|
|Net funds|||1,608,018|500,642|2,108,660|
|||||Other non||
||||At 1 April|cash|At 31 March|
||||2020|changes|2021|
||||E|8|8|
|Cash at bank and|in hand||774,806|833,212|1,608 018|
|Nei funds|||774,81)6|833,212|1,608,DI ~|



## 

