This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

Mid Mersey ageuK Annual Report and Accounts 2020-21 pandemic Covid-19 suppor information social distanc masks sanitise lockdow isolation stay safe illn vaccine reassurance loneliness coronavirus fever quarantine advicd shopping hospital hands hospital cough friendship wellbeing hands stress stay home worry infection pandemic Covid~19 suppo information social distonce t¢st asks sanitise lockdown sympto4ir isolation stay safe illness anxiety vaccine reassurance germs stayjho loneliness space coronavirus advice_ fever quarantine shopping health space wellbeing hospital hands worry infection stress cough friendship death virus smiles

Message from the Chair of Trustees - Pete Stubbs

There is no doubt that this year has been a year like no other.

The Covid-19 pandemic has changed the lives of our staff, Trustees and the communities we serve in so many ways. The demands on Age UK Mid Mersey’s services have increased in both volume and complexity and the organisation has had to find new ways to deliver much needed support.

During this time, I’m extremely proud that Age UK Mid Mersey has risen to the challenge. Amid the unchartered territory of the pandemic and the uncertainty as we said goodbye to our long-standing CEO, The Trustees, Senior Management Team, staff and volunteers, have pulled together to transform the organisation, demonstrating flexibility, passion and resilience.

Like many charities, our finances have been impacted this year. In the first half of 2020, we received fantastic support from Age UK, local government, commissioners and established partners, as well as forging brand new partnerships. We successfully secured various grant funding which also made a huge difference in sustaining the charity’s services and contributed towards a comparatively healthy balance sheet. We have truly appreciated the flexibility and understanding of our commissioners throughout the year.

The Board have had to make difficult decisions during this period. Due to the effects of the pandemic on the hospitality sector, we announced the closure of Age UK Trading Limited and put our much-loved headquarters on the market. These decisions were not taken lightly but the Trustees are confident that, once the sale of the Mansion House is finalised, they will provide the absolute best outcomes for the charity, allowing investment in new and innovative services and a renewed focus on our charitable aims.

Following an interim period, Trustees were delighted to appoint our new Chief Executive, Shelley Brown, as we approached the year end, recruiting from within the ranks of the charity. With almost 20 years’ service with Age Concern Halton and Age UK Mid Mersey, Shelley is passionate about the charity and is already reshaping it with a new organisational structure, strengthened leadership team and forward-thinking working model.

As a charity, we know we have been luckier than some with a good amount of funding helping us through the challenges of lockdowns, but, as we emerge from the pandemic, we are aware that the biggest financial challenges are still to come. The second half of this accounting year has seen Covid-19 grants coming to a close, commissioners tightening their own belts and much greater competition for every available funding pot. It is clear that Age UK Mid Mersey will need to work much harder to secure funding in the year to come.

In a challenge of such magnitude as a pandemic, organisations will naturally either sink or swim. I am extremely proud that Age UK Mid Mersey has responded by taking a collaborative approach and I am confident that, with the professionalism and commitment of our team, together with the continued support of our stakeholders, we can emerge stronger and more resilient for the future.

Message from the Chief Executive Officer - Shelley Brown

No words can overstate the impact our staff and volunteer team have made over the last 12 months.

Their sheer willingness, resilience and adaptability in terms of helping those most in need during the pandemic should be commended.

As we entered the first lockdown in March 2020, many of our services came to a halt overnight. Within 3 days our staff had enabled a seamless transition to homeworking, allowing the organisation to continue to operate many of our key services remotely.

If the pandemic has taught us anything it is how, in the face of adversity, if we work together we can collectively use our skills and expertise to reach a larger group of people and achieve greater impact. We have forged new and stronger partnerships with local partners over the last 12 months and we genuinely look forward to continued collaborative work to enhance the provision of service on offer for older people across our areas of benefit.

The fate of many charities due to the pandemic has been grim - we are very fortunate to have thrived and flourished during the crisis, but some of this success is bittersweet and we are not immune to the huge challenges the charitable sector face over the coming years.

As we begin to emerge from the pandemic and look to the future, it is time to review our Core Strategic Objectives (listed below). I think the content of this report sums up how far we’ve come in achieving these goals. We’re preparing to launch a revised strategy for 2021 and beyond; an 18 month road map that will allow us to consider and plan for future sustainability, embrace new and innovative forms of income, and strengthen our commitment to deliver responsive services for older people aligned with health and social care agendas and the new Integrated Care Systems.

The sale of the Mansion House will play a significant role in our future sustainability and will allow us to focus all of our resources on the Charity’s work and ability to invest in new and innovative services for older people in the community across all of our areas of benefit.

Core Strategic Objectives 2018 to 2021

1 2 Maintaining and Developing Quality Financial Sustainability Services 3 Advocating on behalf of older people 4 Build on existing partnerships to and campaigning on their issues achieve our objectives 5 Develop our organisational systems, 6 Mansion House Sustainability staff and volunteers

Age Concern Mid Mersey Summarised Consolidated Statement of Financial Statements For the Year Ended 31 March 2021

		2021 Total	2020 Total
		£	£
Income:
Donations and Legacies		166,502	19,100
Other Trading Activities		49,715	213,649
Income from Investments		4,982	6,482
Income from Charitable Activities		557,726	461,386
Other Income		180	11,240
	Total Income	779,105	711,857
Expenditure:
Raising Funds		35,358	169,687
Charitable Activities		595,860	657,617
	Total Expenditure	631,218	827,304
Proft on sale of fxed assets		196	49,151
Gift Aid donation from Associate		-	32,647
Impairment of fxed assets (revaluation)*		-	(866,157)
	Net expenditure for the year	148,083	(899,806)
Reconciliation of funds:
Total funds brought forward	1st April 2019	1,829,944	2,729,750
Total funds carried forward 31 March 2020		1,978,026	1,829,944
Extract from Balance Sheet:
Fixed Assets		1,260,783	1,297,542
Current Assets		794,590	738,127
Current Liabilities		(77,347)	(205,725)
	Total Net Assets	1,978,026	1,829,944
Funds:
Restricted Funds		14,328	18,664
Unrestricted Funds held in Fixed Assets		1,246,455	1,282,957
Unrestricted General Funds		715,959	528,293
Non Charitable Trading Funds		1,284	30
* exceptional item		1,978,026	1,829,944

Reserve levels represent 14 months operating expenditure.

The above extracts are taken from the Statement of Financial Activities and Consolidated Balance Sheet contained within consolidated accounts for the year ended 31st March 2021 which were approved on 21st September 2021. The full audited statutory accounts have been submitted to the Charity Commission and a copy can be obtained from the Charity Commission's website.

Financial Review - Income and Expenditure Highlights

Where our funds came from in 2020/21…

----- Start of picture text -----
Our net incoming
£557.7k Charitable Activities
resources were
£779,105
£166.5k Donations and Legacies
£5.2k Subsidiary and Other Income
£49.7k Other Trading Activities
----- End of picture text -----

----- Start of picture text -----
How we spent our money in 2020/21…
----- End of picture text -----

----- Start of picture text -----
We spent
£66.2k
£595,860 Unrestricted Funds
on our
£529.6k
charitable work Restricted Funds
6% of our total expenditure was spent on raising funds
----- End of picture text -----

76% of our overall income was spent on direct charitable activity

Covid-19 lockdowns meant we did things differently this year, mobilising all of our staff to work from home, offering basic wellbeing support and less of our complex and face-to-face services. So, whilst expenditure on charitable activity was less than previous years, we supported even more older people.

Covid-19 : Our immediate impact

When the first lockdown began in March 2020, Age UK Mid Mersey adapted quickly to provide much needed support and reassurance to older people.

During those first few weeks of isolation, our team had already made more than 2,000 wellbeing telephone calls and delivered ... almost 700 emergency food parcels

----- Start of picture text -----
more than 2,000
and delivered
...
March – June 2020:
Handled
We were supported with generous
14,314 food donations from organisations
such as Nestle UK & Ireland, Booker
wellbeing calls Wholesale, Asda and Kerry Food..
----- End of picture text -----

We worked in collaboration with local key partners as part of a tactical response to bring resources together to respond to urgent needs.

----- Start of picture text -----
Delivered
2,206
Identified and referred
food and
73 urgent support cases
wellbeing
parcels
...with a combined
Older People’s Engagement:
value of approx. £46k
----- End of picture text -----

We continued to innovatively engage and consult on issues affecting older people:

Zoom Training Session for Expert Panel * Virtual Workshops * Five Ways to Wellbeing Panel Session * Age Friendly LCR webinar * North West Ambulance “Your Call” magazine editorial - experiences of loneliness

Covid-19 : Continued Wellbeing Support

In spite of diverting ALL of our resources to emergency support and wellbeing calls during the first lockdown, we are proud of continuing to deliver our regular wellbeing support, such as...

Winter Pressures

340 people supported with winter pressures

2,500 hours of support including:

Welfare and companionship
Information and advice
Shopping
Transport to hospital/

vaccination appointments

Living Positively

Special Recognition

700 Wellbeing Parcels including:

We were proud to receive a Special  Think Good Feel Good Recognition Award from the High  Veterans packs (see p17) Sheriff of Merseyside for our work Support to niche groups including: supporting older people in the community…  600 older carers and to be nominated for a Queens Award for Voluntary Service

300 Veterans (see p17)

Healthy at Home

£400k of additional benefits secured

More than 3,000 enquiries enabling older people to remain independent at home...

2,000 relating to provision of care in the community
1,500 enquiries relating to benefits and legal
260 Energy checks

Covid-19: Proud of the difference our work has made

We received wonderful feedback from those we supported and their families and the smiles said it all...

Covid-19: Critical support

Amongst the heartfelt thank you messages from those we supported during lockdown, there were also stories of how Age UK Mid Mersey’s work identified and supported some critical needs...

During a regular wellbeing call to a gentleman in Halton, we found him tired and stressed. He explained he was diabetic and his sugar levels had been up and down for the past week. His

GP surgery had advised him to call NHS 111 but, after trying for two days to get through, he had all but given up. With no family or neighbours to help, and no access to internet, our Wellbeing Officer offered to complete the NHS 111 online form on his behalf in an effort to get him a call back. The online advice from NHS 111 was to immediately call 999. He was taken straight to hospital and kept in for almost a fortnight.

In our follow up call, he said he was very grateful for our call as he would have continued to struggle to get through to NHS 111 and had no way of doing the online form for advice himself.

We arranged a food parcel to save him worrying about shopping while he settled back at home.

Mrs L, also from Halton, has health concerns such as arthritis and Parkinson’s disease and can get confused.

During a regular wellbeing call, she confided that, although people were delivering food, she wasn’t eating it. She was distressed because she couldn’t open the packets or work the microwave.

Our Wellbeing Officer chatted with the housing scheme she lives in and they arranged free house visits twice a day for three weeks to ensure Mrs L was having a suitable meal. We also made a referral to Halton Borough Council Adult Social Services for longer term support.

In the 3 months from March to June 2020 alone, we identified and referred 73 urgent support cases

Covid-19 : A great big thank you!

As well as securing much needed grants and contracts, we received so much support from organisations and volunteers and we would like to say a massive ‘Thank You’ on behalf of all of those we serve... Thank You! Halton Borough Council * Armed Forces Covenant Fund Trust * NHS England * Steve Morgan Foundation * Age UK * Booker * Liverpool City Regional Local Enterprise Partnership * Nestle UK & Ireland * Asda St Helens * Kerry Group * St Helens Council * Comic Relief * Lord Cozens-Hardy * CAF/Martineau Family * Ravensdale Trust * Smart IT * Mason Bibby Trust * Pilkington Family Trust * Merseyside and Cheshire Fire and Rescue Service * and so many more... Plus 100 other amazing volunteers who supported our services ...with a combined total of approximately 16,000 hours of voluntary support

The difference our volunteers made... Our Wellbeing Officer noticed a marked difference in an isolated older person we matched with volunteer, Sue, for regular befriending calls telling Sue: What a difference your calls have made! She sounded like a “ different women and seemed to be motivating herself to take small steps in the right direction.

Ms B, from Kent, was worried about her housebound Aunt who lives alone in Halton. We arranged support for her from our amazing volunteer Andy, who volunteered early in the pandemic. Andy did her shopping to make sure she had the supplies she needed and Ms B was so impressed with the help we provided that she volunteered for her local Age UK as a thank you!

We were so grateful to the team from Merseyside and Cheshire Fire and Rescue Services who helped to deliver our Health and Wellbeing parcels.

As well as having a friendly doorstep chat, they were able to offer free smoke alarm and safe at home checks at the same time!

Working in partnership helped us reassure recipients they were not alone during lockdown and all were delighted to see friendly faces. 10

Transforming how we work

Looking after older people’s mental health is just as important to us as offering practical support and, as well as adapting to working remotely and improving our digital connectivity in 2020, we have transformed the organisation around a wellbeing model.

We work hard to align our services to national and local health and social care guidance frameworks including Integrated Care System, place-based approaches and the Public Health England five key ways to wellbeing – Stay Connected, Be Active, Take Notice, Keep Learning and Give to Others – promoted through our Think Good, Feel Good campaign.

This means we offer an holistic range of health, wellbeing, care and practical services to support individuals to enjoy a positive lifestyle with more choice and control in their everyday lives.

We have developed a screening process that assesses our client’s needs, identifying any support from financial or legal to physical and social. The data we gather during this process informs our service development and resource allocation too.

To encourage physical activity and social connection, we’ve also been busy developing an exciting new range of face-toface activities and classes in local community venues.

Transforming our Team

Our newly appointed CEO, working closely with the Charity’s Board of Trustees, has already made great strides in transforming the organisation, with a new structure and senior leadership team.

Upskilling our Team

As well as strengthening our experienced team, we’re proud to offer our staff access to the latest training, thanks to great collaborations.

All of our staff take part in mandatory training, from safeguarding adults to fire safety. Our Wellbeing team are all working towards, or have completed, the Care Certificate and most are now qualified Mental Health First Aiders.

Head of Charitable Services at Age UK Mid Mersey, Bridgid Dineen, said:

“ complex needs, with many showing signs of mental distress, particularly Our Wellbeing Officers often come across older people with quite following the pandemic. Many would be unlikely to disclose a mental health problem outright but the Mental Health First Aid training has given our team the confidence to identify the signs, ask the right questions, offer support or raise concerns in the appropriate way.

Leading the way

We’re proud to be breaking new ground with projects funded by organisations such as Interventions Alliance and Prosper...

Older Prisoner’s Programme at HMP Risley

Since January 2021, Age UK Mid Mersey have been working with Interventions Alliance to improve older prisoners’ wellbeing, support and rehabilitation at a North West prison.

Older prisoners are the fastest-growing group in the prison population - the number over the age of 60 has increased by 243% since 2002 and is likely to continue to rise. Despite the ageing population, there are few age-appropriate programmes in prison. To address this unmet need, Interventions Alliance, Seetec’s justice and social care business division, have joined forces with Age UK Mid Mersey to pilot a new programme at HMP Risley.

The pre-retirement programme works with prisoners over the age of 50 to equip them with the skills and support to improve their rehabilitation and wellbeing. A dedicated Age UK Mid Mersey Wellbeing Officer has been working with older prisoners, encourage participation in a range of social activities to overcome isolation and promoting good mental wellbeing while in prison, as well as preparing individuals for their resettlement by providing practical support and information covering pre-retirement, health, social care, housing, pensions and benefits, and advancements in technology.

Our Wellbeing Officer has been able to liaise directly with older prisoners, providing wellbeing screening

to assess their support needs and offering tailored advice and guidance on themes such as staying healthy, getting around using public transport, applying for blue badge or bus passes and registering with a GP and dentist.

Strict lockdown restrictions at the prison due to the pandemic presented unique challenges for the project but, with the use of specially created workbooks and supporting literature, our Wellbeing Officer made great strides in assessing needs, encouraging participation and providing person-centred information and advice. With high demand for access to support, we’re pleased to report that a further round of the programme has now begun.

Executive Director of Justice and Social Care at Interventions Alliance, Suki Binning said:

We are pleased to be working with Age UK Mid Mersey to ensure no group is left “ behind, no matter their past. Older prisoners have distinct and different prison and resettlement needs. Many have served longer sentences, and have lost touch with changes in society including advances in technology. Due to institutionalisation, they may also lack the critical self-help skills and confidence to live in the community. Our programme will help individuals to overcome these barriers that can too often hold them back from successful reintegration into our communities, enabling individuals to build a better and brighter future for themselves.

Leading the way

...and working closely with GP practices in our communities...

Prosper Research

Age UK Mid Mersey are one of only a handful of brand partners selected to conduct Prosper Research following a partnership between Age UK and the Universities of Leeds and Manchester. Funded by the National Institute for Health Research, the research programme aims to find out whether personalised care planning improves quality of life for older people living with frailty.

Prosper is a clinical trial working with people over aged 65 who have been selected based on strict frailty criteria. Working closely with GP practices, the study involves our specially trained Personal Independence Coordinators visiting older adults and helping them identify life changes and goals. They will encourage them to talk about the things they feel are important in life and what they would like to achieve, developing a person-centred plan of support to make things happen. The resulting plan might include, for example, help with filling out forms or getting out and about.

The Personal Independence Co-ordinator will stay in touch for as long as is needed up to a maximum of 12 weeks, setting and reviewing goals and actions along the way.

The benefits for older people who take part in the trial include:

Increased confidence - helping people regain and maintain independence
Decreased social isolation – linking into their community
Promoting health and wellbeing through information and advice
Improved safety in the home - organising safety checks, repairs and adaptions
Supporting families and carers in stressful situations
Help with financial security – supporting benefit claims or switching gas and electricity companies

Personalised care planning is designed to improve self-management skills, helping older people to thrive with the support of their community. As well as gathering vital data during the research that will inform coordination of GP, voluntary sector and social care services in the future, the older people taking part will be left with increased social networks, improved wellbeing and details of how to obtain further support in the future.

NHSE Winter Pressures project

Thanks to funding from NHS England and Age UK, our Wellbeing Service formed part of the NHSE Winter Pressures programme supporting almost 350 older people across St Helens, Knowsley, Halton and Warrington.

The Engagement Support we offer includes supporting patients with appointments for pre-op Covid-19 tests, collecting prescriptions, support with shopping, relevant signposting to external services and internal access to all Age UK Mid Mersey services where appropriate. This might include, for example, financial advice, benefit checks, warm homes support, wellbeing package of support, wellbeing calls and companionship. We ensure all clients are supported and openly work with other local providers, making referrals into these services when required.

Demand for the service surged as the Government’s vaccination programme rolled out, with our Wellbeing Team providing transport to vaccination appointments and accompanying those who were unable to get there alone.

Recognising the need for wider wraparound care, we developed the service further to ensure that those leaving hospital were settled at home, supported with shopping, wellbeing calls, prescription collection and follow up appointments.

Our wellbeing offer also supports them into health and community services, enabling them to overcome barriers to accessing care in a timely and effective way. Our wellbeing team also support individuals experiencing the detrimental impact of loneliness brought about by staying at home for prolonged periods of time and being cut off from social groups or gatherings as a result of lockdown restrictions.

The demand for this type of wraparound support continues to grow and Age UK Mid Mersey are working tirelessly to secure funding streams to enable this vital work to continue.

Just a few examples of the difference we made...

Mr T is 91 years old and lives in St Helens. After receiving regular calls from our Wellbeing Team, we delivered a Think Good Feel Good parcel under the Winter Pressures Programme. Mr T said: It’s been nice to meet you in person at last. You know the “ telephone calls really make a big difference, especially being stuck looking at these four walls most of the time at the moment. Years ago I did a few sky dives and raised a large amount of money, almost £20,000 for charities. I struggle with my mobility these days and it’s nice to know there are people thinking of me. 14

NHSE Winter Pressures project

Just a few examples of the difference we made...

75 year old, Mr G lives alone with no family living close by. Although he is generally well, he was referred to our service for support last year by the Skin Support Team at Whiston Hospital as he needed to isolate before an operation.

As well as help with getting shopping, and collecting prescriptions, he needed support with transport to and from the hospital for his operation and follow up appointments.

With the support of one of our Wellbeing Officers, he had the reassurance that somebody cared and would be there when he received his results, as well as on his return from hospital, taking away the worry of being alone during an anxious time with his health.

Mr G said: Age UK Mid Mersey supported me through a traumatic time. They helped me get through my treatment and had brought a smile to my “ face. Knowing that I was able to get to appointments gave me one less thing to worry about. Our Wellbeing Team have kept in touch with Mr G with wellbeing calls, home energy advice and further transport for hospital appointments through the NHSE Programme. Mrs D is 70 years old and lives alone in St Helens. She has some health conditions affecting her mobility and strength and, with no immediate family nearby, has the support of regular carers. As she needs to use a wheelchair for longer walks and is unable to use public transport, Mrs D self-referred to our Winter Pressures service for help getting to medical appointments. Our Wellbeing Officers were delighted to support with transport to and from her appointments, as well as assisting with her wheelchair. Mrs D said: With the help of Age UK Mid Mersey, I’ve been able to catch up with some appointments I had been putting off and the added reassurance “ has helped me feel less anxious. I don’t know what I would have done without them. Their support has really helped me to get back on track.

Mrs D is 70 years old and lives alone in St Helens. She has some health conditions affecting her mobility and strength and, with no immediate family nearby, has the support of regular carers. As she needs to use a wheelchair for longer walks and is unable to use public transport, Mrs D self-referred to our Winter Pressures service for help getting to medical appointments.

Our Wellbeing Officers were delighted to support with transport to and from her appointments, as well as assisting with her wheelchair.

Respect Campaign...UtopiAge

UtopiAge is a unique research programme being developed by Age UK Mid Mersey and follows on from our #DoYouSeeMe? campaign.

DoYouSeeMe? focussed on changing perceptions of ageing, celebrating older people’s wisdom, their lifetime of experience and the valuable contributions they still make in our society.

UtopiAge is aspirational – it is about providing us with rich, qualitative information that captures what over 50’s would want if they were able to ask for it; why they want it, what their expectations are and what their dreams are.

Age UK Mid Mersey are ideally placed to gather meaningful and valuable data, working with stakeholders including service users, general public, contract commissioners, local authorities, health providers and community partners. This will enable us to build a true picture of older people’s lived experience, helping us to understand how we all contribute to an inclusive community.

We often talk about the big picture and major issues affecting over 50’s – here, we are interested in the key aspects of living a quality life and equity of access; what would make this group of people happy and fulfilled in life and how this would be achieved.

Through commissioned projects, such as NHSE Winter Pressures, we have already identified a number of challenges around health equality and inclusion themes.

The new Health Equity Assessment Tool (HEAT) Executive Summary (September 2020) states that there is considerable local (and international) evidence of significant inequalities in health. These are caused by systematic, avoidable and unjust differences in health and wellbeing between different groups of people. Health inequalities may be driven by different experiences of the wider determinants of health such as environment, income and housing; differences in health behaviours; differences in social networks and self-esteem and unequal access to health services.

We expect our exciting UtopiAge project to help gather evidence of some of these differences to enable us, as professionals, to identify areas to increase access to improved services for our over 50’s.

This year saw the start of our UtopiAge work and we hope to bring you much more news as the project develops.

Looking after our veterans

Generous funding from the Armed Forces Covenant Fund Trust, enabled Age UK Mid Mersey to deliver a 6-month bespoke ‘Veterans Together’ project across our areas of reach.

With the original programme of face-to-face activities on hold due to the pandemic, the project aimed to identify veterans who were shielding or self isolating at home, offering them emergency support. This then gave us the opportunity to assess wider needs and tailor personcentred wellbeing support.

Examples of the activities and support we offered included:

Weekly wellbeing telephone calls
Help with form filling, disability benefits checks, applications and follow-up for progress and completion
Regular virtual coffee mornings with other veterans, developing activities aimed at rebuilding confidence and resilience
Access to a range of health and wellbeing services based around the five ways to wellbeing

We distributed more than 320 Veterans’ Parcels, containing mugs, branded pens, notepads, torch, tea/coffee, sweet treats, toiletries, crosswords and wellbeing information. With the help of Merseyside and Cheshire Fire Service, the deliveries were an opportunity for doorstep contact, offering reassurance and easing isolation. Mr S (90) from St. Helens lives with his wife of 47 years and has dementia. Through our wellbeing calls to them during the pandemic, we discovered Mr S is an Army Veteran so we visited him with one of our veterans parcels. We received a wonderful letter of thanks from his wife explaining just what our support On behalf of my husband, I want to thank you for the goody bag and the certificate thanking him for his army service. We, as a family, are so proud of this and will have it displayed for all to see. A big thank you for the gifts and also what you are doing for us people who are quite frightened of the situation we are in. It is comforting to know that people care. 17

Information and advice on money matters, housing, local services and benefit checks
Access to our Warmer Homes programme, NHSE Covid Winter Pressures programme and continued digital social groups

Just one example of the difference we made...

Mr S (90) from St. Helens lives with his wife of 47 years and has dementia. Through our wellbeing calls to them during the pandemic, we discovered Mr S is an Army Veteran so we visited him with one of our veterans parcels. We received a wonderful letter of thanks from his wife explaining just what our support had meant...

Can you help?

Help us with fundraising

We need to raise £1million every year to continue providing our vital services to older people in St Helens, Halton, Knowsley and Warrington and we’re hugely grateful to all of those who fundraise for our cause.

If you have a fundraising idea and would like to help us continue our work to support local older people, we would love to hear from you.

Make a donation or leave a legacy in your will

We rely on your support to keep helping older people in Halton, Knowsley, Warrington and St Helens. Any donation, no matter how small, is greatly appreciated. If you wish to leave a gift to Age UK Mid Mersey in your will, all you need is our charity details below:

Age UK Mid Mersey, The Mansion House, Victoria Park, City Road, St Helens, WA10 2UE and our registered charity number 1003476.

Visit our website to find out more:

www.ageuk.org.uk/midmersey/get-involved/leave-a-legacy

Get your organisation involved

There are plenty of ways your organisation can support the Charity. Whether it’s organising your own fundraising event, running a raffle or encouraging your staff to volunteer as part of your Corporate Responsibility Programme.

With responsibility for maintaining the premises we lease at Roby Community Centre and on Runcorn high street, we are always in need of volunteers to help with maintenance, decorating and keeping the outside space tidy.

If you are interested in offering the support of your organisation, or would like to find out more, email:

enquiries@aukmm.org.uk

Celebrating Halton’s HeroesCelebrating Halton Heroes

As with lots of special events in 2020, the Community Kindness Awards had to be postponed several times before eventually taking place virtually in March 2021.

Working with Halton Borough Council, Halton Safeguarding Children Board, the Faith Forum and Cheshire Constabulary, Age UK Mid Mersey organised the awards to celebrate the unsung heroes who made a real difference in communities across Halton.

Once again, the event was supported by donors such as Cheshire Constabulary, Halton Housing, Healthwatch Halton and Wellbeing Enterprises, as well as generous support from Lady Anne Dodd and the Ken Dodd Foundation. Winners included:

Community - Individual: Louise Nulty *** Community - Group: The Sanctuary**

Private Organisation: Quigley’s Bakery * Young Person: Kieron Gordon

Community Worker: Mal Hampson * Under 11: Ben Wilson

Special recognition: Macaulay Lewis

For information, advice or wellbeing support:

0300 003 1992 enquiries@aukmm.org.uk

Age UK Mid Mersey (Head Office)

The Mansion House, Victoria Park, City Road, St Helens, WA10 2UE www.ageuk.org.uk/midmersey

----- Start of picture text -----
Follow us on:
----- End of picture text -----

Age UK Mid Mersey registered charity number 1003476 Company Registration number 02625647 Trading Company number 2913799

Mid Mersey ageuK REPORT OF THE BOARD OF TRUSTEES AND CONSOLIDATED ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2021

AGE CONCERN MID MERSEY (Registered Number 26256471 INDEX TO THE CONSOLIDATED ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2021 Page Report of the Board of Trustees Independent Auditors, Report Consolidated Statement of Financial Activities 14 Consolidated Balance Sheet 15 Charity Balance Sheet 16 Cash Flow Statement 17 Notes to the Consolidated Accounts 18-32

AGE CONCERN MID MERSEY (Registered Number 26256471 REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021 The trustees are pleased to present their annual directors, report together with the consolidated financial statements for the year ending 31 March 2021. The financial statements complywith the CharitiesAcl 2011, the CompaniesAct 2006, the Memorandum and Articles of Association and Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (published in October 2019). A Message from our Chairman There is no doubt that this accounting year has been a year like no other. The Covid-19 pandemic has changed the lives of our staff, Trustees and the comrnunilies we serve in so many ways. The demands on Age UK Mid Mersey's services have increased in both volume and complexity and the organisation has had to find new ways lo deliver much needed support. During this time, I'm extremely proud that Age UK Mid Mersey has risen to Ihe challenge. Amid the unchartered territory of the pandemic and the uncertainty as we said goodbye to our long-standing CEO, The Trustees, Senior Management Team, staff and volunteers, have pulled logetherto transform the organisation, demonstrating flexibility, passion and iesilience. Like many charities, our finance5 have been impacted this year. In the first half of 2020, we received fantastic support from Age UK, local government, commissioners and established partners, as well as forging brand new partnerships. We successfully secured various grant funding which also made huge difference in sustaining the charity's services and contributed towards a comparatively healthy balance sheet. We have truly appreciated the flexibility and understanding of our commissioners throughout the year. The Board have had to make difficult decisions during this period. Due to the effects of the pandemic on the hospitality sector, we announced the closure of Age UK Trading Limited and put our much-loved headquarters on the market. These decisions were not taken lightly bul the Trustees are confident that, once the sale of the Mansion House is finalised, they will provide the absolute best outcomes for the charity, allowing investment in new and innovative services and a renewed focus on our charitable aims. Following an interim period, Trustees were delighted to appoint our new Chief Executive, Shelley Brown, as we approached the year end, recruiting from within the ranks of the charity. With almost 20 years, service with Age Concern Hallon and Age UK Mid Mersey, Shelley is passionate about the charity and is already reshaping it with a new organisational structure, strengthened leadership team and fonmard-thinking working model. As a charity, we know we have been luckier than some with a good amount of funding helping us through the challenges of lockdowns, but, as we emerge from the pandemic, we are aware that the biggest financial challenges are still lo come. The second half of this accoL(nting year has seen Covid- 19 grants coming to a close, commissioners tightening their own bells and much greater competition for every available funding pot 11 is clear that Age UK Mid Mersey will need to work much harder to secure funding in the year lo come. In a challenge of such magnitude as a pandemic. organisations will naturally either sink or swim. l am extremely proud that Age UK Mid Mersey has responded by taking a collaborative approach and l am confident that, with the professionalism and commitment of our team, together with the continued support of our stakeholders. we can emerge stronger and more resilient for the future.

AGE CONCERN MID MERSEY (Registered Number 2625647) REPORT OF THE BOARD OF TRUSTEES {continuedl FOR THE YEAR ENDED 31 MARCH 2021 Reference and Administrative Details Charity Name: Age Concern Mid Mersey Charity Number: 1003476 Company Number.. 2625647 Registered Office: The Mansion House Victoria Park City Road Sl Helens Merseyside. WA10 2UE Directors and Trustses The directors of the charEtable company (the charity) are ils trustees and are collectively referred lo as the trustees. The trustees serving during the year and since the year end were as follows.. Elected Trustees.. Mr Peter Stubbs - Chair Mrs Susan Haden - Vice-chair Mr John Chapman Mr Raymond Travies Mrs Denny Balmer (Resigned March 2021) Dr Ivan Camphor Mr William Arnold Mrs Christine Mortimore Mr Colin McKenzie In accordance with the Articles of Association, at the Annual General Meeting the following Irustees retire by rotation and, being eligible, offer themselves for re-election at the next AGM.. Mrs Christine Mortimore Mr William Arnold Mr Colin McKenzie Key Management Personnel Mr Mark Lunney- Chief Executive Officer and Company Secretary (Resigned October 20201 Mrs Shelley Brown - Head of HR & Finance (until October 20201, Acting Chief Executive OffIr and Company Secretary (from October 2020 to March 2021) and permanent Chief Executive Officer and Company Secretary (appointed April 2021} Ms Sue Jaques - Business Transformation Manager (Terminated June 2020) Mrs Karen Kenny - Charity Services Director (Resigned April 2020) Mrs Bridgid Dineen Head of Services Quality and Development (Appointed August 2020) Mrs Yvonne Rea- Head of Services Delivery and Projects (Appointed July 20201

AGE CONCERN MID MERSEY {Registered Number 2625647) REPORT OF THE BOARD OF TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2021 Auditors Livesey Spottiswood Chartered Accountants & Re9islered Auditors 17 George Street St Helens Merseyside. WA10 1 DB Solicitors Frodshams Solicitors 17119 Hardshaw Street St Helens Merseyside WA10 1RB Senior Statutory Auditor Mr D Hudd BA FCA IMPACT AND PUBLIC BENEFIT This report has been written in the context of the Charity Commissions guidance on public benefit. Age Concern Mid Mersey's charitable objectives ensure that the organisations work is "to encourage, promote and deliver a range of direct services appropriate to the needs of individual or groups of elderly and vulnerable people., Its core purpose. The trustees of Age Concern Mid Mersey are proud of the immense public benefit that has been delivered this year through our services and grateful for the continued support from the many kind donors and stakeholders involved in our work. KEY OBJECTIVES AND ACTIVITIES Working with and on behalf of older people in Hallon. Knowsley, St Helens and Warrington, our key aims and objectives focus on supporting those who are aged 50+ We aim to help them continue to live fulfilling lives in their own homes and live in an environment that promotes personal safety, social engagement and aCtVity, maximising wellbeing and reducing the ill effects of social isolation and the adverse impacts of ageing. Objectives al to encourage, promote and organise direct services appropriate to the needs of individual or groups of people aged 50+ bl to co-operate, share and collaborate with other charities, voluntary bodies, local authorrties, NHS providers in pursuing our charitable objectives. c) to organise events and functions for the benefil of people within the local community and generate income for the charity. dl lo carry out or promote consullalion, research and analysis to improve existing services or design new services for elderly and vulnerable people. el to demonstrate the value and benefit of the work the charity does to our service users, and stakeholders. to develop, improve and change the organisation so we can continue to meet the needs of older people both now and in the future.

AGE CONCERN MID MERSEY (Registered Number 2625647) REPORT OF THE BOARD OF TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2021 KEY OBJECTIVES AND ACTIVITIES Activities a) Provide a single point of access for all clients and a unified approach to Wellbeing via a robust screening tool with trained Wellbeing Officers, identifying the needs of clients in relation lo Loneliness & Isolation, Mental Health & Wellbeing, Safeguarding and Accessibility lo services and benchmarking these areas against risk indicators to allow proactive interventionlreferrals to appropriate support. b) Provide a quality Information and Advice resource consisting of specialist Wellbeing Officers to provide free, confidential and impartial information and support on a range of issues relevant to older people, such as how to access care, housing aides and adaplalions, understanding forms and help with applying for benefits to maximise income. c) Provide a programme of Wellbeing activities from our premises and outreach in the community underpinned by the five ways to wellbeing (Be Active, Take Notice, Connecl wilh Others, Keep Learning and Give lo Others), supporting a more fulfilling and independent life, easing burden on sociallheallh services and improving physical and mental wellbeing. d) Develop Paid for Services that enable older people to remain independent. e} Conduct effective consultations with older people, local stakeholders and Age UK National to address gaps in servicelprovision and to inform and shape service development across our sector. fj Campaigning on the issues affecting older people. g} Developing inclusive service provision in co-production with our diverse community of older people, partners and stakeholders lo extend our reach and broaden our SLJPPOrt. h) Building partnerships across the community so there is a web of support for older people aged 50+ i) Strategically plan and develop for the growth and longer term sustainability of the organisalion.

AGE CONCERN MID MERSEY (Registered Number 26256471 REPORT OF THE BOARD OF TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 ACHIEVEMENTS AND PERFORMANCE People Cleady CovicJ-19 has been the dominant factor in all of our lives over the past 12 months and the Trustees would like to acknowledge the amazing resilience of the Age UK Mid Mersey staffing team in adapting services quickly to provide much needed support and reassurance lo older people. During that time, they enabled a seamless transition to homeworking overnight and allowing the organis31ion lo continue lo operate many of our key services remotely. Within the first 4 weeks of the lockdown commencing in March 2020, our team of staff and volunteers had made just over 2,000 wellbeing calls and delivered 700 emergency food parcels to isolated and vulnerable older people. The organisation has gone through a major Iransfomiational change during the last year and have adopted a new Wellbeing model based around the five ways lo wellbeing offering a holistic service via a team of specialist, trained Wellbeing Officers. We are comrnitted to the ongoing development of our staff team and in ensuring we provide a safe, enjoyable and welcoming place lo work whereby our staff and volunteers are proud to sland behind our vision, objectives and brand. Successes Covid Response from Mar Jun 2020 our team of staff and volunteers handled 15,000 wellbeing calls and delivered 1,200 emergency food parcels with a combined value of £24k. The Information and Advice team handled 3,000 telephone enquiries and supported people to claim additional welfare benefits to the sum of £400k. 260 households were supported as part of the E.O.N. Warm Homes Programme. 2.500 hours of support given via the NHSE winter pressures programme, including.. Transport to hospital and vaccination appointments, welfare and companionship, shopping. 700 Wellbeing Parcels delivered including., Think Good Feel Good and Velerans packs. Special recognition proud recipients of a Special Recognition Award from the High Sheriff of Merseyside for our work supporting older people in the community and nominated for a Queens Award for Voluntsry Service. We continued to innovatively engage and consult on issues affecting older people., including Zoom Training, Virtual Workshops, North West Ambulance "Your Call" magazine editorial experiences of loneliness. Specific support to niche groups.. 600 older carers, 300 veterans. Our charity leads locally on safeguarding, strategic influence and dementia awareness. Volunteers Our volunteers have always been considered as the heart of our charity, but during this last reporting year and in the midst of the coronavirus pandemic, this could not carry more meaning. No words can overslale the impact of their contribution and, in the face of adversity, the sheer willingness of individuals lo pull logether and provide practical help to those most in need has astounded us. During the height of the first lock down we had approx. 59 additional volunteers providing specific Covid response support, each giving at least 6hrs support per week - ranging from delivering emergency food and wellbeing parcels, carrying out wellbeing calls and arranging shopping and prescription deliveries. Sadly, we saw some of our volunteer roles cease due to the immediate closure offace to face services as the first lockdown hit and, whilst many of these volunteers temporarily helped in different roles supporting with our Covid response, we did find that some volunteers did not resume in their role.

AGE CONCERN MID MERSEY (Registered Number 26256471 REPORT OF THE BOARD OF TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 ACHIEVEMENTS AND PERFORMANCE Volunteers (Continued) However, as we look to the future we have a range of exciting opportunities that will allow volunteers to become involved in new innovative and creative projects and we expect volunteer numbers to increase significantly over the next 12 months. We had approximately 100 volunteers supporting us regularly throughout the year, collectively giving a total of 20,000 hours. Using the living wage as a basis for calculation, this equates to a contribution in kind of £174,400 for the year. PLANS FOR FUTURE PERIOD 2021- 2022 The fate of many charilies due to the pandemic has been grim - we are very fortunate to have thrived and flourished during the crisis, but some of this success is bittersweet and we are not immune to the huge challenges the charitable sector face over the coming years. The Trustees, in collaboration with the CEO and Senior Managers of the organisalion, have recently reviewed our Core Strategic Objectives and set out an 18 month road map that will allow us to consider and plan for future sustainability, embrace new and innovative forms of income, and develop our services, staff, governance and operating models. At the heart of this are our beneficiaries and we must work in consultation and coproduction with them and key stakeholders to determine what their needs are and how we resource them in the 'new normal, world. The sale of the Mansion House will play a significant role in our future sustainability and will allow us to focus all of our resources on the Charity's work and ability to invest in new and innovative services for older people in the community across all of our areas of benefit. At the time of preparing this report we are in receipt of a firm offer in line with the guide price and Heads of Terms have been issued lo the prospective purchaser. However, progress 15 al the early stages due to negotiations with St Helens Council pertaining to the restrictive covenants attached to the property regarding future use. FINANCIAL REVIEW Our income for the year was £779,105 12020 - £711,857). We are extremely grateful lo the organisations that have been able lo support us during this especially difficult year with Covid-19 support grants lolalling £146,264. This has helped lo offset the significant reduction in income of £148,138 in respect of weddings and COnferenS, which have been suspended for the enlire year. Our expenditure amounted to £631,21812020- £827,304). The reduction in expenditure of £196,086 is largely in relation to fundraising activities 1£134,3291 due to the suspension of weddings and conferences. An amount of £866,157 was recognised in the previous year in respect of the impaimient of the carrying value of the Mansion House, St Helens following a valuation. The resulting surplus for the year was £148,08212020 - £899,806 deficit). For the year ended 31 March 2021 our total reserves were £1,978,026, of this, £1,246,455 was held as unrestricted tangible fixed assets, £14,328 was held as restricted funds and the remaining balance of £717,243 represents approximately 14 months running costs.

AGE CONCERN MID MERSEY (Registered Number 26256471 REPORT OF THE BOARD OF TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 FINANCIAL REVIEW {Continuedl The income came from Charitable Activities (720/01, Donations and Legacies1210/0), Trading Activities 170/0) and other income (less than 1 %). 94 % (2020 _ 79 % } of our expenditure was on direct charitable activity. Investment powers and policy Under the Memorandum and Articles of Association, the Iruslees have unlimited powers of investment subject only to seeking acjvice from a person or organisalion authorised under the Financial Services Act. Trustee's have a cautious approach to investments. They continue to monitor the deposit account market for higher yielding accounts looking lo reallocate funds should suil3ble opportunities arise. The return on investments of £4,982 in the year saw a decrease of £1,500 (23 % l on that received in the previous year. Reserves Policy The Trustees have reviewed the charity's needs for reserves in line with the guidance issued by the Charity Commission and have a reserves policy which is reviewed annually in accordance with financial audit processes. The trustees believe that in addition to known commitments there is a need to hold al least six months rLtnning costs in reserve given that the charity's SoUrS of funding are not certain. The policy statement provides that the Iruslees will produce annually a detailed analysis of reserves, both restricted and unrestricted based on the audiled accounts, indicating the trustees, intentions with regard lo the use of those reserves. Risk The trustees manage all risks carefully and the CEO provides a$suranS alongside a detailed risk analysis to the board twi per year. Bankers The organisation has accounts in the following Banks. Barclays Bank 19 Church Slreel St Helens Merseyside WA10 1BG United Trust Bank 1 Ropemaker Street London EC2Y 9AW Redwood Bank The Nexus Building Letchworth Garden City SG6 3TA Cambridge & Counties Bank Ltd Charnwood Court New Walk Leicester LE16TE Shawbrook Bank Lulea House Warley Hill Business Park Great Warley, Brentwood Essex, CM13 3BE

AGE CONCERN MID MERSEY {Registered Number 26256471 REPORT OF THE BOARD OF TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 STRUCTURE, GOVERNANCE AND MANAGEMENT Governing Document The company is governed by its Memorandum and Articles of Association and is limited by guarantee, whereby every member of the company undertakes to contribute lo the assets of the company in the event of winding up, while they are members ar within one year after they cease lo be a member, for payment of the debts and liabilities of the company Contracted before they cease to be members, such amounts as may be required not exceeding £1. Appointment of trustees The trustees (listed on page 21 are appointed by the members of the company and one third of the trustees retires by rotation each year and may offer themselves for reelection in accordance with the Articles of Association. Trustee induction and training New trustees are inducted into the Organisation by attending the same induction course as staff, sessional workers, volunteers and placements. Additionally, trustees are offered training, given advice and infomiation and charity commission guidance on their role & responsibilities. Trustees attend events and visit siles regularly to facilitate their understanding of the organisation. Organisation The Board of Trustees administers the charity. The board meets formally with the Senior Management Team al least six limes a year lo manage the charity's affairs receiving reports from senior employees. In addition, they meet in January of each year lo review strategic aims and objectives. A Chief Executive is appointed by the Iruslees to manage the day lo day operations of the charity. To facilitate effective operations, the Chief Executive has delegated authority, within terms of delegalion approved by the trustees, for all operational and procurement matters. Key Management Personnel The trustees and the senior management team comprise the key management personnel of the charity in charge of directing and controlling, running and operating the charity on a day to day basis. All trustees are volunteers and no trustee received remuneration in the year. Details of trustees, expenses and related party Iransactions are disclosed in notes to the accounts. The pay of the Chief Executive and senior staff is reviewed annually followng completion of satisfactory performance appraisal and consideration is given for any increase in accordance with average earnings Isubjecl to budgetary constrainlsl. In view of the nature of the charity, the directors benchmark against pay levels of other local charities and similar Age UK brand partners in the region. The remuneration bench-mark is the mid-point of Ihe range paid for similar roles adjusted for a weighting of up to 300/0 for any additional responsibilities. Risk Management The Board of Trustees considers the major strategic, business and operational risks that the charity faces each year when considering budgets and business planning. The CEO provides a risk report to the board twice per year which is kept under constant review by the senior management team. The trustees confirm that they have identified and fully understand risks to which the charity is subject and that systems are in place to manage these risks.

AGE CONCERN MID MERSEY (Registered Number 2625647) REPORT OF THE BOARD OF TRUSTEES {continuedl FOR THE YEAR ENDED 31 MARCH 2021 OVERVIEW OF GOVERNANCE During the year, trustees have carried out their responsibilities with due diligence. They work within their obligations under the brand partner and trading alliance agreements that are now in place with Age UK. In April 2011, following approval by the Charity Commission and Companies House, the organisation introdud 'Age UK Mid Mersey" as its working name. The legal entity name remains as Age Concern Mid Mersey. Age UK Mid Mersey is a paid up member of the Age England Association (AEAI A membership body who represents all brand partners interest in its legal partnership with Age UK nationally. TRUSTEES RESPONSIBILITIES IN RELATION TO THE FINANCIAL STATEMENTS Responsibilities of the Board of Trustees The trustees {who are also the directors of Age Concern Mid Mersey for the purposes of company law) are responsible for preparing the Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepied Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year, which give a true and fair view of the slate of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to.. select suitable accounting policies and then apply them consistently., observe the methods and principles of the Charities SORP make judgements and estimates that are reasonable and prudent 2nd prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation. The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the company and of the group and to enable them lo ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and of the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

AGE CONCERN MID MERSEY {Registered Number 2625647} REPORT OF THE BOARD OF TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2021 Statement as to Disclosure of Information to Auditors In so far as the trustees are aware at the time of approving our trustees, annual report.. there is no relevant audit information, of which the group's auditor is unaware, and the trustees, having made enquiries of fellow directors and the group's auditor that they ought lo have individually taken, have each taken all steps the helshe is obliged to lake as a director in order lo make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. The Report of the Trustees, incorporating a Strategic Report was approved by the trustees as the Company's Directors on 21 September 2021. SIGNED BY ORDER OF THE TRUSTEES Mr P Stubbs {Chairman) 10

AGE CONCERN MID MERSEY REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF AGE CONCERN MID MERSEY Opinion We have audited the financial statements of Age Concern Mid Mersey {Ihe 'parent charrtable company'l and its subsidiaries (the 'group'l for the year ended 31 March 2021 which comprise the Consolidated Statement of Financial Aclivilies, the Balance Sheets, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards {Uniled Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements.. give a true and fair view of the stale of the group's and parent charitable company's affairs as at 31 March 2021 and of its incoming resources and application of resources, including rts result for the year then ended., have been propedy prepared in accordance with United Kingdom Generally Accepted Accounting Practice., 2nd have been prepared in accordance with the requirements of the Companies Art 2006 Basis for opinion We conducted our audit in accordan with Intemational Standards on Auditing (UK) (ISAS IUKII and applicable law. Our responsibilities under those standards are further described in the Auditors, responsibilities for the audit of the financial statements section of our report. We are independent of the group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with those requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial slalements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have perfomied, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast doubt on the group's and parent charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are aulhorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. Other infomiation The trustees are responsible for the other information. The other information comprises the information included in the trustees, annual report, other than the financial slatements and our Report of the Independent Auditors Ihereon. Our opinion on the financial statements does not cover the other information and, exceo to the extent otherwise explicitly slated in our report, we do no express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other infomiation is materially inconsistent with the financial slalernents or our knowledge obtained in the audit or othemise appears to be materially misstated. If we idenlty such material inconsistencies or apparent material misstatements, we are required to detemine whether this gives rise lo a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude Ihal there is a material misstatement of this other information, we are required to report that fact. We have nothing lo report in this regard.

AGE CONCERN MID MERSEY REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF AGE CONCERN MIO MERSEY Opinion on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit.. the infomiation given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with Ihe financial statements., and the Report of the Trustees has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by exception In the light of the knowledge and understanding of the group and parent charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us,. or the parent charitable company's financial statements are not in agreement with the accounting records and returns., or rtain disclosures of Iruslees, remuneration specified by law are not made., or we have not received all the infomialion and explanations we require for our audit. Responsibilities of trustees As explained more fully in the Stalernent of Trustees, Responsibilities, the trustees {who are also the directors of the charitable company for the purposes of company lawl are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees detemiine is necessary to enable the preparalion of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustee5 are responsible for assessing the group's and parent charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or the parent charitable company orto ase operations, or have no realistic altemalive but to do so. Our responsibilities for the audit of the financial ststements Our objectives are to obtain reasonable assuran about whether the financial statements as a whole are free from rnaterial misslatemenl, whether due lo fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS IUKI will always delect a malerial misstatement when il exists. Misstatements can arise from fraud or error and are considered material rf, individually or in the aggregate, they could reasonably be expected lo influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below. However, the primary responsibility for the prevention and detection of fraud rests both with those charged with governance of the entity and management. 12

AGE CONCERN MID MERSEY REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF AGE CONCERN MID MERSEY Our approach was as follows.. Discussions with management and those involved in the financial reporting process including consideration of known or suspected instances of non-compliance with laws and regulations central lo the group's and parent charitable company's ability lo operate, and fraud., Evaluation and testing of the operational effectiveness of management's controls designed lo prevent and delecl irregularities., and Identifying and testing journal entries, in particular any journal entries posted with unusual account combinations or of significant monetary amounts. There are inherent limitations in the audit prOdureS described above. The further removed non- compliance with laws and regulations is from the events and transactions reflected in the financial stalemenls, the less likely we would become aware of it. Also, the risk of not delecling a material misslalement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by. for example, forgery or intentional misrepresentation, or through collusion. A further descnplion of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website al www.frc.or .ukJauditorsres onsibilities. This description forms part of our Report of the Independent Auditors. Use of our report This report is made solely to the charitable company's members, as a body, in accordance wilh Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might stale to the charitable company's members those malters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not acpt or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed. Mr David Hudd BA FCA (Senior Statutory Audrtorl For and on behalf of Livesey Spottiswood Limited Chartered Accountants & Statutory Auditors 17 George Street Sl Helens Merseyside WA10 1DB Date: 13

AGE CONCERN MID MERSEY {Registered Number 2625647) CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING AN INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2021 Notes Unrestricted Funds Restricted Funds 2021 Total 2020 Total Income Donations and Legacies Other Trading Activities Ir7come from Investments Income from Charitable Activities Other Income 166,502 49,715 4,982 32,435 180 166,502 49,715 4,982 557,726 180 19,100 213,649 6,482 461,386 525,291 Total Income 253 814 525 291 779 105 711857 Expenditure on Raising Funds Charitable activities 35,358 66 233 35,358 595 860 169,687 657617 529 627 Total Expenditure 101591 529 627 631218 827 304 Profrt on sale of fixed assets Loss on disposal of investments Gift Aid donation from Associate Impaimient of fixed assels 196 (1) 196 49.151 32,647 866 157) Net incomel(expenditure) for the year 152,418 {4,3361 148,082 1899,806) Reconciliation of funds Total funds broughtforward 1 April 2020 Totsl Funds carried forward 31 March 2021 The consolidated statement of financial activities includes all gains and losses recognised in the year. See note 11 for the breakdown of continuing and discontinued activities. The notes on pages 1810 32 form part of these accounts. 14

AGE CONCERN MID MERSEY (Registered Number 2625647) CONSOLIDATED BALANCE SHEET AS AT 31 MARCH 2021 2021 2020 Notes Fixed Assets Tangible Assets Investments 14 15 1,260,783 1,297,541 1260 783 1 297 542 Current Assets Stock Debtors Cash at bank and in hand 16 17 211 76,713 717666 794,590 1,137 81,956 655 034 738,127 Current Liabilities Creditors: Amounts falling due within one year 18 181501 Net Current Assets 717,243 556,626 Creditors: Amounts falling due after more than one year 19 Total Net Assets Funds Restricted Funds Unrestricted funds held in fixed assets Unrestricted general funds Non Charitable Trading Funds 20 14,328 1,246,455 715,959 18,664 1,282,957 528,293 30 The accounts were approved by the Trustees on 21 September 2021 and signed on its behaff by.. - Mr P Stubbs (Trusteel Mr J Chapman (Trusteel The notes on pages 18 to 32 form part of these accounts. 15

AGE CONCERN MID MERSEY (Registered Number 2625647) CHARITY BALANCE SHEET AS AT 31 MARCH 2021 2021 2020 Notes Fixed Assets Tangible Assets Investments 14 15 1,240,518 1.254,422 1240 520 1254 425 Current Assets stock Debtors Cash at bank and in hand 16 17 211 76,324 715 504 792,039 100 65,020 634 252 699,372 Creditors: Amounts falling due Within one year 18 76 082 123883 Net Current Assets Net Assets 715957 575 489 J.829 914 Funds Restricted Funds Unrestricted funds held in fixed assets Unrestricted general funds 20 14,328 1,226,190 715959 18,664 1,239,838 571412 The accounts were approved by the Trustees on 21 September 2021 and signed on its behalf by. Mr P Stubbs {Trustee) Mr J Chapman (Trustee) The notes on pages 18 to 32 form part of these accounts. 16

AGE CONCERN MID MERSEY (Registered Number 2625647) CONSOLIDATED CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2021 2021 2020 Note Cash Flow from operation activities Cash generated from operations 57,454 4,766 Cash Flow from investing activities: Sale of tangible fixed assets Interest received 196 4982 65,479 Net Cash provided by investing activities Change in cash and cash equivalents in the reporting period Cash and Cash equivalents at 1 April 2020 578 307 Totsl cash and cash equivalents at 31 March 2021 Note 1 Reconciliation of net incomellexpenditure) to net cash flow from operating activities 2021 2020 Net IncomellexpendituI for the reporting period las per the statement of financial activities) Adjustments for.. Depreciation charges Gain on sale of tangible fixed assets Loss on disposal of investments Impairment of tangible fixed assets Investment income Decreaselllncrease} in stocks Decreasel{Increasel in debtors IDecrease)Ilncrease in creditors Net cash provided by operating Activities 148,082 (899,8061 36,758 1196) 29,617 {49,1511 866,157 {6,482} 1,724 49,402 14,982} 926 5,243 128 378 17

AGE CONCERN MID MERSEY (Registered Number 2625647} NOTES TO THE CONSOLIDATED ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2021 1. Accounting Policies General infomiation and basis of preparation The charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited lo £1 per member of the charity. Basis of preparing the accounts The charity constilules a public benefit entity as defined by FRS 102. The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting standard applicable in the UK and Republic of Ireland issued in October 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland {FRS 102), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Practice. The financial statements are prepared on a going concern basis under the historical cost convention. The financial statements are prepared in sterling which is the functional currency of the charity. The significant accounting policies applied in the preparation of these financial statements are sel out below. These policies have been consistently applied to 311 years presented unless otherwise slated. Income Recognition All incoming resources are included in the Statement of Financial Activities {SoFA) when the charity is legally entitled to the income afler any performance conditions have been met, the amount can be measured reliably and it is probable that the income will be received. For donations to be considered the charity will have been notified of the amounts and the settlement dale in writing. If there are conditions attached lo the donation and this requires a level of performan before enlillement can be obtained then income is deferred until those conditions are fully met or the fulfilmenl of those conditions is within the control of the charity and it is probable that they will be fulfilled. Donated facilities and donated professional services are recognised in income at their fair value when their economic benefit is probable, it can be rneasured reliably and the charity has control over the item. Fair value is detemiined on the basis of the value of the gift lo the charity. For example, the amount the charity would be willing to pay in the open market for such facilities and service. A corresponding amount is recognised in expenditure. No amount is included in the financial statements for volunteer time in line with the SORP (FRS 102}. Further detail is given in the Trustees Annual Report. Where practicable, gifts in kind donated for distribution to the beneficiaries of the charity are included in stock and donations in the financial statements upon reIPt. If it is impracticable to assess the fair value at receipt or if the costs to undertake such a valuation outweigh any benefits, then the fair value is recognised as a component of donations when it is distributed and an equivalent amount recognised as charitable expenditure. Gifts in kind donated for resale are included in 'income from other trading activities,. Where it is impracticable to value the item due to the volume of low value items they are not recognised in the financial statements until they are sold. Fixed asset gifls in kind are recognised when re1vable and are included al fair value. They are not deferred over the life of the asset. 18

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS {continuedl FOR THE YEAR ENDED 31 MARCH 2021 1. Accounting policies Icontinuedl Income Recognition Icontinuedl For legacies, entitlement is the earlier of the charity being notified of an impending distributlDn or the legacy being received. At this point income is recognised. On occasion legacies will be notified to the charity however il is not possible to measure the amount expected to be distributed. On these occasions, the legacy is treated as a conlingenl asset and disclosed. Income from trading activities includes income earned from fundraising events and trading activities to raise funds for the charity. Income is received in exchange for supplying goods and ServIS in order to raise funds and is recognised when entillement has occurred. The charity reiVeS grants in respect of various projects. Income from govemment and other grants is recognised al fair value when the charity has entitlement after any performan conditions have been met, it is probable that the income will be received and the amount can be measured reliably. If entitlement is not mel then these amounts are deferred. Investment Income Inleresl on funds held on deposit is included when re1vable and amounts can be measured reliably by the charity," this is normally upon notification of the interest paid or payable by the bank. Fund Accounting Unrestricted funds are available to spend on activities thal further any of the purposes of charity. Designated funds are unrestricted funds of the charity which the trustees have decided at their discretion to sel aside to use for a specific purpose. Restricted funds are donations which the donor has specified are lo be solely used for particular areas of the Charty,$ work or for specific service provisions projects being undertaken by the Charity. Expenditure and irrecoverable VAT Expenditure is recognised once there is legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. All expenditure is accounted for on an accruals basis under the fo15owing headings'.- Cost of raising funds comprises of fundraising costs incurred in seeking donations and legacies,. costs of fundraising activities including the cost of goods sold, shop costs, commercial trading and their associated support costs. Fundraising costs do not include the costs of disseminating information of support of the charitable activities. Expenditure on charitable activities inGILJdes the costs of providing care and support, community seNices and other educational activities undertaken to further the purposes of the charity and their associated support costs. Irrecoverable VAT is charged as a separate cost within expendrture on charitable activities. Support costs comprise those costs which are incurred directly in support of expenditure on the objects of the charity and includes governance costs, finance and Offi costs. Support costs are allocated lo each of the activities on one of the following bases.. either floor space, staff time or staff headcounl depending on the nature of the support costs, to best allocate Ihe costs to each attributable heading. 19

AGE CONCERN MID MERSEY (Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 1. Accounting Policies (continued) Expenditure and irrecoverable VAT (continued} Costs are allocated betseen direct charitable and other expenditure according to the nature of the cost. Where items involve more than one category, they are apportioned between the categories according to the nature of the cost. Irrecoverable VAT is charged as an expense against the activity for which expenditure arose. Operating leases The charity classifies the lease of printing equipment and office space as operating leases", the title remains with the lessor. Rental charges are charged on a slraighl line basis over the lerm of the lease. Tangible fixed assets Fixed assets are capitalised at cost, where acquired, or management's approximate valuation of cost where donated. Individual fixed assets costing £1,000 or more are capitalised at cost, depreciation is provided on all tangible fixed assets at rates calculated lo write off the cost, less estimated residual value of each asset on a systematic basis over ils expected useful lrfe as follows.. Asset Category Land Buildings & leasehold improvements Equipment Furniture, fixtures & frttings Motor vehicles Annual rate not provided 200/010 330/0 on cost 200/0 to 330/0 on cost 200/0 on cost Assets are reviewed for any indication that the asset may be impaired al each balance sheel date. If such indication exists, the recoverable amount of the asset is estimated and compared to the carrying amount. Where the carrying amount eXedS its recoverable amount, an impairment loss is recognised in the statement of financial activities. Stock Stocks are stated al the lower of cost and estimated selling price less costs lo complete and sell. Cosl includes all costs of purchase, costs of conversion and other costs incurred in bringing stock to its present location and condition. Cost is calculated using the average cost formula. Provision is made for damaged, obsolete and slow-moving stock where appropriate. Debtors Trade and other debtors are recognised atthe settlement amount. Prepayments are valued at the amount prepaid after taking account of any trade discounts due. Cash at bank and cash equivalent Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Creditors and provisions Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. CdItorS and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. 20

AGE CONCERN MID MERSEY {Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 1. Accounting Policies Icontinuedl Financial instruments The charity only has financial assets and financial liabilities of the kind that qualify as basic financial instruments. Basic financial instruments are recognised at their transaction value. Pensions Age Concern Mid Mersey operates a defined contribution plan for the benefit of certain employees. Contributions are charged in the Statement of Financial Activities. 2. Financial performance of the charity The Consolidated Statement of Financial Activities includes the results of the Charity's wholly owned subsidiary which operates, from the Mansion House site, a Bistro and Coffee Shop,. Wedding and Social Functions as well as the provision of conferen and Hospitality seNices. The summary financial performance ofthe charity alone is.. 2021 2020 Incoming resources Grft Aid from subsidiary company 778,133 13 778,146 591,024 6750 597,774 Expenditure on raising funds Expenditure on charitable activities 123,158} 628 620 1651,7781 {46,703} 666 531 {713,2341 Profrt on sale of tangible fixed assets Loss on disposal of investments Share of operating profits in Associate Impaiment of tangible fixed assets 196 49,151 32,647 866 157 Net loutgoing)lincoming resources forthe year 126,563 1899.8191 Total funds brought forward Total funds carried forward Represented by: Restricted income funds Unrestricted Funds held in fixed assets Unrestricted Income Funds 1829 914 2 729 733 14,328 18,664 1,226,190 1,239,838 715.959 571412 1956 477 IiI2L4 21

AGE CONCERN MID MERSEY (Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 3. Donations & Legacies Unrestricted Funds Restricted Funds 2021 2020 Donations: Sundry Donations Gift Aid 9,736 9,736 14,431 669 Legacies: 10,500 10,500 4,000 Covid-19 Support Grants: Rotary Club of Rainhill Steve Morgan Foundation Community Foundation Austin & Hope Age UK Brand Payment St Helens MBC Hallon MBC Knowsley M8C Cheshire Community The Running Bee Foundation Age UK Emergency Payment PCC Cheshire Torus Foundation PH Hold Foundation Groundworks Sir Ken Dodd Foundation Age UK Job Retention Scheme 1,500 25.000 5,000 1,000 10,000 40,000 20,000 10,000 4,000 1,000 10,000 5,000 3,000 2,000 500 1,000 414 1,500 25,000 5,000 1,000 10,000 40,000 20,000 10,000 4,000 1,000 10,000 5,000 3,000 2,000 500 1,000 414 Of the £19,100 received in 2020, £18,600 was unrestricted funds and £500 was restricted. 4. Other Trading Activities Rental Income Lottery Fundraising Other Trading Gross Income Trading Company 3,558 26,835 2,147 366 3,558 26,835 2,147 366 19,972 12,727 15,158 845 The £213,649 received in 2020 related entirely to unrestricted funds. 22

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 5. Income frorn Charitable Activities Unrestricted Restricted Funds Funds 2021 2020 St Helens MBC Halton CoLJncil Bradford Teaching Hospital Knowsley Borough Council Age UK Alzheimer's Society Cheshire Police Service User Fees Wirral CCG Groundworks UK Halton LLG National Energy Action 86,552 169,194 16,744 19,500 228,301 86,552 104,539 169,594 182,708 16,744 19,500 255,967 400 27,666 57,406 3,052 5,000 5,000 4,369 4,369 87,259 3,190 2,500 2,700 Of the £461,386 received in 2020, £362,406 was restricted funds and £98,980 was unrestricted. 6. Other Income Unrestricted Restricted Funds Funds 2021 2020 Sundry Income The £11,240 received in 2020 related entirely to unrestricted funds. 7. Expenditure on Raising Funds Unrestricted Restricted Funds Funds 2021 2020 Wages and Social Security Telephone Advertising & promotion Catering costs Legal and professional fees Cleaning & sundry Support costs {Note 9} Trading Company expenditure (see below) 18,321 354 45 18,321 354 45 34,524 134 137 81 668 418 10,741 122 984 60 105 4,272 60 105 4,272 12 200 The £169.687 expended in 2020 related entirely lo unrestricted funds. Trading company expenditure shown above is nel of all inter company re-charges. 23

AGE CONCERN MID MERSEY {Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 8. Expenditure on Charitable Activities Unrestricted Restricted Funds Funds 2021 2020 Wages and Social Security Repairs & renewals Rent and room hire Telephone Printing, stationery & postage Advertising & promotions Heat, Light & Water Insuran Catering costs Motor & travel costs Training costs Tutor fees and materials Cleaning & sundry Depreciation Support cosls (Note 9} 10,193 130,798 180 140,991 218,947 180 143 2,103 8,414 668 297 580 134 520 1,084 7,167 8,330 1.228 620 256 26,397 3,992 17,480 3,170 13,756 3,857 1,217 353 773 2,103 668 580 520 7,167 1,228 256 3,794 198 6,093 1941 445 984 256 389 918 6.538 890 256 430 491 Of the £657,617 expended in 2020, £368,382 was restricted funds and £289,235 was unrestricted. 9. Analysis of Governance and Support Costs General Support Raising Charitable Funds Activities Governance Function 2021 2020 99/. 268,964 271,681 11,589 11,706 42,825 43,257 8,714 8,802 23,126 23,360 5,409 5,464 3,508 3,543 2,269 2,292 7,155 7,227 Wages and Social Security Irrecoverable VAT Repairs & renewals Rent and room hire Heat, light and water Telephone Printing, stationery and poslage Advertising and promotion Insuran Catering costs Motor and travel costs Training costs Audit & Accountancy Legal and professional fees Cleaning and sundry Depreciation Total Governance & Support Costs 2,717 117 432 88 234 55 35 23 72 235,569 6,264 15,027 8,398 38,757 2,974 3,668 1,404 9,730 596 5,944 796 2,833 804 2,862 7,604 6,121 11,388 28 649 29 7,604 6,502 3,572 6,621 61 114 287 6,060 11,274 The trustees have considered the support costs and the above allocations are based on estimated percentages for each category. 24

AGE CONCERN MID MERSEY (Registered Number 2625647} NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 10. Cornmercial Trading Operations in Trading Subsidiary The wholly owned trading subsidiary Age Concern Mid Mersey Trading Limited is incorporated in the United Kingdom (Company Number 02913799) and pays all its taxable profits to the charity under the gift aid scheme. Age Conrn Mid Mersey Trading Limited operated the Bistro, Orangery and all commercial trading operations. The impact of the coronavirus pandemic had a significant impact on the trading subsidiary during the year and the company ceased lo trade on 30 September 2020. The Charity owns the entire share caprtal of 2 ordinary shares of £1 each. A summary ofthe trading results is shown below. The summary financial performan ofthe subsidiary alone is.. 2021 2020 Tumover Cost of sales and administrative expenses 16,700 164,882 158 184 Operating Profit Interest receivable 1,258 6,698 65 Profit for the year in subsidiary Amount gifted to the charity The assets and liabilities of the subsidiary were.. Fixed Assets Current assets Credrtors.. amounts falling due within one year Creditors.. amounts falling due after more than one year Total net assets 43,119 2,551 76,470 (1,2651 (95,3331 24 224 Aggregate share capital and reserves 25

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS {continued) FOR THE YEAR ENDED 31 MARCH 2021 11. Continuing and Discontinued Activities Following the cessation of trading of Age Concern Mid Mersey Trading Limited, the table below summarises the group's continuing and discontinued activities. Continuing Discontinued Activities Activities Total Income Donations and Legacies Other Trading Activities Income from Investments Income from Charitable Activities Other Income 166,502 32,906 4,982 557,726 180 166,502 49,715 4,982 557,726 180 16,809 Total Income 762 296 779 105 Expenditure on Raising Funds Charitable Activities 23,158 595 860 12,200 35,358 595 860 619018 631218 Profit on sale of fixed assets Loss on disposal of Investments 196 11 196 Net income for the year 143473 148082 12. Taxation No UK Corporation Tax arose on trading activities undertaken by the charity's subsidiary Age Concern Mid Mersey Trading Limited in either the current or previous year. 26

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 13. Staff Costs- Charity Group Charity 2020 2021 2020 2021 Wages and salaries Social security costs Pension contribution 392,093 25,207 22 973 481,678 24,003 383,479 24,964 438,628 22,775 27 635 The average monthly number of employees ofthe charitable company analysed by function was.. - Group 2020 Charity 2020 2021 2021 Raising Funds Charitable activities 25 26 34 42 25 26 34 35 No employee earned £60,000 per annum or more and the Trustees did not re1ve any emoluments during either year. The Trustees received £Nil in total throughout the year for Ihe reimbursement of general expenses.12020 - £Nil}. The key management personnel of the group are comprised of the senior management team. The total remuneration paid in respect of the groups key managerial personnel was £142,432. 12020 £141,750). 27

AGE CONCERN MID MERSEY {Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 14. Tangible Fixed Assets Freehold & Long Leasehold Land and Buildings Furniture Fixtures & Fittings Motor Vehicles Equipment Total Grou At Cost At 1 April 2020 Disposals At 31 March 2021 1,300,000 12,764 41,071 1,000 1.354,835 117E4. 83 Depreciation At 1 April 2020 Charge for the year Eliminated At 31 March 2021 10,312 32,140 10,454 1,848 35,528 2,770 1,000 57,294 36,758 Net Book Value Al 31 March 2021 At 31 March 2020 97 At Cost At 1 April 2020 Additions Disposals At 31 March 2021 1,259,459 15,000 9,782 13,367 1,000 1,283,608 15,000 Depreciation At 1 April 2020 Charge for the year Eliminated At 31 March 2021 7,347 27,056 7,472 1,848 13,367 1,000 29,186 28,904 Net Book Value At 31 March 2021 At 31 March 2020 422 28

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 15. Fixed Asset Investments 2021 2020 Unlisted investments were as follows.. Charity Al 1 sl April 2020 & 31, March 2021 Group 151 April 2020 and 31, March 2021 The charity's investments at the balance sheet date in the share capital of companies include the following_. Subsidiary Company Age Concern Mid Mersey Trading Limited Nature of business.. LInsed restaurant and events catering activities Class of Shares Ordinary No of Shares holding 100 2021 2020 Aggregate capital and reserves ProfiU{Lossl for the year 1,286 1,267 32 6,763 Age Concern Mid Mersey Trading Limited ceased trading on 30 September 2020 29

AGE CONCERN MID MERSEY (Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS {¢ontinuedl FOR THE YEAR ENDED 31 MARCH 2021 Group Charity 2020 2021 2020 2021 16. Stock Stock 17. Debtors Group Charity 2020 2021 2020 2021 Trade debtors 38,039 62.914 38,039 9,324 VAT Recoverable Amounts owed by group company Prepayments Amounts owed by Associated company Other Debtors and Accrued income 1,889 1,889 37,715 11,236 4,725 131 &S.Q2Q 38,285 12,297 4,725 131 38,285 389 71 Included within group trade debtors are amounts falling due after more than one year amounting to £Nil (2020 - £11,900). 18. Creditors: Amounts falling due within one year Group Charity 2021 2020 2021 2020 Trade creditors Social security and other taxes Accruals and deferred income Other creditors 20,628 5,701 50,730 288 20,642 10,421 150,438 20,613 5,701 49,480 288 18,136 7,101 98,646 19. Creditors: Amounts falling due after more than one year Group Charity 2021 2020 2021 2020 Accruals and deferred income 30

AGE CONCERN MID MERSEY (Registered Number 2625647) NOTES TO THE CONSOLIDATED ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2021 20.Restricted Funds Movement in Resources Balance at Incoming Expenditure 31.03.20 Resources & Transfers Balance at 31.03.21 St Helens MBC Hallon Council 86,552 169,194 86,552 169,194 Age UK Halton CCG Bradford Teaching Hospitals Knowsley Borough Council 14,584 2,700 228,301 228,557 2,700 16,744 19,500 14,328 16,744 19,500 Cheshire Police Funds received from St Helens MBC towards the provision of Positive Living Setvices and Social Inclusion Services. Funds received from Halton Council towards provision of Office Based Information Service, Slay Safe, Participation Groups and Halton Older People's Empowerment Network Funds from Age UK towards various areas of support., In partnership with NHS England and Improvement, providing much needed capacity with Winter Pressures and safe discharge from hospital with communily-based interventions to support recovery al home and prevent Ire)admission. Regional Covid Emergency Planning and Recovery BeneflS take up programme Garage Conversion to Cornrnunity Hub Studio in St Helens (Phylis Pope} Funds received from Age UK towards Garage Conversion lo Community Hub Studio (St Helens), Benefits Take Up Programme, Winter Pressures and Regional Emergencies. Funds received from Bradford Teaching Hospitals towards improving quality of life for older people with frailty. Funds received from Hallon CCG towards Social Prescribing programme. Funds received from Knowsley Borough Council towards Armed Forces Veterans, support. Funds received from Cheshire Police towards Good Neighbour scheme and Staying Safe in the Local Community. 31

AGE CONCERN MID MERSEY (Registered Number 26256471 NOTES TO THE CONSOLIDATED ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2021 21. Analysis of Group Net Assets by Fund Tangible Fixed Assets Current Assets Creditors Total Restricted funds Unrestricted funds 14,328 1 246 455 14,328 1963 698 794 590 22. Pension Costs The charity contributes lo defined contribution pension schemes all of which are qualifying workplace pension schemes with regards to auto enrolment. The organisation is compliant with regards the legislation around auto enrolmenl with eligible employees being enrolled at the staging date11 October 2015). The charge for Ihe year was £22,973 {2020- £29,183). 23. Operating Lease Commitments Al 31 March 2021. the group had annual commitments under non-cancellable operating leases as set out below.. - Group Charity 2021 2020 2021 2020 Operating Leases which expire.. Within one year Between two and five years 1,152 1,152 24. Related Party Transactions The charity held one and a half £1 shares in Age UK Merseyside Trading Ltd, a company registered in England & Wales number 7726737, with an issued share capital of three £1 ordinary shares until it was dissolved in the year. The transfer under gift aid of the trading profits of Age UK Merseyside Trading Ltd to the charity was £Nil {2020 - £32,647) of which £Nil was outstanding as at 31 March 2021 12020- £4,725). During the year the charity purchased the fixed assets of Age Concern Mid Mersey Trading Ltd for £15,000. Also during the year the charity wrote off £32,75912020 £8,914) in respect of a loan provided in a previous year lo its subsidiary Age Concern Mid Mersey Trading Ltd. Connected charities Age UK Mid Mersey is a member of Age England Association which includes a large number of connected charities working around the UK. The charitable company and ils subsidiary (Age UK Mid Mersey Trading Ltd} hold licenses to use the Age UK name and logo for an unlimited period so long as they meet the conditions of use in lerms of standards and procedures within the organisations. 32

Mid Mersey ageuK REPORT OF THE BOARD OF TRUSTEES AND CONSOLIDATED ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2021

2021-03-31-accounts

Message from the Chair of Trustees - Pete Stubbs

There is no doubt that this year has been a year like no other.

Message from the Chief Executive Officer - Shelley Brown

Core Strategic Objectives 2018 to 2021

Age Concern Mid Mersey Summarised Consolidated Statement of Financial Statements For the Year Ended 31 March 2021

Financial Review - Income and Expenditure Highlights

Covid-19 : Our immediate impact

Covid-19 : Continued Wellbeing Support

Winter Pressures

Living Positively

Special Recognition

Healthy at Home

Covid-19: Proud of the difference our work has made

Covid-19: Critical support

Covid-19 : A great big thank you!

Transforming how we work

Transforming our Team

Upskilling our Team

Head of Charitable Services at Age UK Mid Mersey, Bridgid Dineen, said:

Leading the way

Older Prisoner’s Programme at HMP Risley

Executive Director of Justice and Social Care at Interventions Alliance, Suki Binning said:

Leading the way

Prosper Research

NHSE Winter Pressures project

Just a few examples of the difference we made...

NHSE Winter Pressures project

Just a few examples of the difference we made...

Respect Campaign...UtopiAge

DoYouSeeMe? focussed on changing perceptions of ageing, celebrating older people’s wisdom, their lifetime of experience and the valuable contributions they still make in our society.

Looking after our veterans

Help us with fundraising

Make a donation or leave a legacy in your will

Get your organisation involved

Celebrating Halton’s HeroesCelebrating Halton Heroes

Special recognition: Macaulay Lewis

For information, advice or wellbeing support:

0300 003 1992 enquiries@aukmm.org.uk

Age UK Mid Mersey (Head Office)