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← Suffolk Mind

2025-03-31-accounts

SUFFOLK MIND

(A company limited by guarantee)

CONTENTS

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|||||||||||| |---|---|---|---|---|---|---|---|---|---|---| |Page| |Reference|and|administrative|details|of the|company,|its|Trustees|and|advisers|1| |Trustees’|report|2|-|14| |Independent|auditors’|report|on|the|financial|statements|15|-|18| |Statement|of|financial|activities|19| |Balance|sheet|20|-|21| |Statement|of|cash|flows|22| |Notes|to|the|financial|statements|23|-|45|

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SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT FOR THE YEAR ENDED 31 MARCH 2025

The Trustees present their annual report together with the audited financial statements of the company for the year 1 April 2024 to 31 March 2025. The Annual report serves the purposes of both a Trustees’ report and a directors' report under company law ~~.~~ The Trustees confirm that the Annual report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019) ~~.~~

Objectives and activities

a ~~.~~ Our overarching goal

We want to make Suffolk the best place in the world for talking about and taking care of mental health ~~.~~

b ~~.~~ Our priorities

c. Our values

Page 2

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

d ~~.~~ Our approach to mental health

All of us have mental health, just as we have physical health, and we are all on the Mental Health Continuum, moving along it, in both directions, during our lives ~~.~~

Suffolk Mind works right across the continuum, from wellbeing to ‘severe and enduring’ mental ill-health ~~—~~ providing support and information for everyone.

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Mental Health Continuum
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or people seem * Intrusive thoughts 7
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ual experiences * Increased worrying 4 a tomecunaeaa
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To influence our services and products we use an ‘organising idea’ with the Mental Health Continuum at its heart. We all have physical and emotional needs and we're born with a set of skills and resources to meet those needs ~~.~~ Stress occurs in response to unmet needs. If stress is unaddressed, we move along the continuum into mental ill health.

This approach is referred to as Emotional Needs & Resources and is drawn from the Human Givens approach to counselling ~~.~~

Whatever our age, we can learn about our own mental health and develop simple skills and techniques to enable us to take better care of both ourselves and those around us ~~.~~

The approach is straightforward and flexible. Through it we can influence the environment of Suffolk to enable people to get their needs met ~~—~~ whether in their homes, workplaces, schools, rural communities or town centres. We want these environments to help people makea life that works well for themselves and those around them ~~.~~

As well as focusing attention on keeping people at the wellbeing end of the mental health continuum, we will also continue to help people to address the barriers to meeting needs ~~.~~

This means, we will continue to deliver services for people with mental ill-health, helping those that are less able to help themselves, and working towards freeing up the NHS to be in a position to help people when they need it most. This helps us to work towards ensuring that everyone in Suffolk experiencing a mental health problem gets support and respect ~~.~~

Our focus continues to be on developing services for people who need us whatever their age and on diversifying our income sources to make us more financially sustainable.

Page 3

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

e ~~.~~ Main activities undertaken to further the company's purposes for the public benefit

The trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to the Charity Commission’s general guidance on public benefit ~~.~~ Suffolk Mind provides residential and support services for those with higher needs plus a range of services in the community ~~.~~

The Suffolk Mind website is performing well for year three. In 24/25 we’ve seen 86K new users, 93K total users, 388K page views and £69,102 ~~.~~ 52 in revenue ~~.~~ Newsletter subscriptions stand at 8k and social media following is 15k across LinkedIn, Facebook, Instagram and Threads ~~.~~ Both newsletter and social media sign ups/follows are increasing steadily, with audience engagement improving ~~.~~

f. Equality and diversity

Over the year to 31 March 2025, Suffolk Mind employed an average of 91 permanent staff and 17 relief staff.

Lived experience of mental health challenges

Suffolk Mind is committed to recruiting employees and volunteers with lived experience of mental health challenges ~~.~~ The majority of our employees and volunteers have personal experience of mental health challenges, with 2 in 5 using or have used mental health services themselves ~~.~~

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Experience of Mental Health
70% 64%
60%» 53% 55% 58%:
2 50%
5 42%
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| use/have | care or look | use/have |workinthe lamafriendto |lamafamily | have personal
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local Mind mental ill nurse, social experienced has health
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psychiatrist) health mental ill
health
----- End of picture text -----

Based on 76 responses from employees and volunteers

Page 4

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

Age of our employees and volunteers

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Age
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0.35
0.3 28%
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18-24 25-34 35-44 45-54 55-64 65-74
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Based on 76 responses from employees and volunteers 2% people chose not to answer this question

Gender identity of employees and volunteers

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Gender
90% 84%
80%
70%
2 60%
oO
2 50%
8
o@ 40%
2 30%
20% 15%
0%
Male (including trans man) Female (including trans woman)
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100% of employees identify with the same gender they were assigned at birth.

Page 5

SUFFOLK MIND (A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

Disability status of employees and volunteers

Do you consider yourself to have an activity

limiting disability under the Disability Act 2010

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. Le
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@No @ Yes Prefer motto say

Based on 76 responses from employees and volunteers

Achievements and performance

a ~~.~~ Main achievements of the company

Our wide range of therapeutic services and training enable everyone to understand mental wellbeing and help to improve or maintain their own. Skills learned can also help people to support others ~~.~~ This knowledge can be applied at both home and work to help everyone to get the best from life and to feel happier and healthier ~~.~~

During the year all services remained well run and safe with good outcomes ~~.~~

Suffolk Mind is an accredited Investors in People employer and a Mindful Employer.

After our recent MQM inspection, Suffolk Mind was nominated for the Local Mind Excellence Award for Promoting Positive Attitudes to Mental Wellbeing and Monitoring and Evaluation ~~.~~ At the awards in November 2024, we were thrilled to win the Promoting Positive Attitudes to Mental Wellbeing award and we received a Commendation for the Monitoring and Evaluation award ~~.~~ Plus, our CEO Jon Neal scooped the Director of the Year award at the East Anglian Daily Times Business Awards in July 2024 ~~.~~

Page 6

SUFFOLK MIND (A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Achievements and performance (continued)

b ~~.~~ Housing

Our aim is to provide supported accommodation to ensure a successful tenancy for those that have mental illness ~~.~~ Our housing services embrace recovery approaches for mental health and wellbeing; a holistic, enabling, person centred approach to mental distress, disadvantage and social exclusion ~~.~~

Montrose House is a residential care home for residents with long term mental health needs. It has been rated as Outstanding by the Care Quality Commission and in 2017 won Care Service of the Year ~~.~~ Montrose House staff provide 24 hour care and support tailored to the needs of the individual including support with personal care (washing/dressing) and medication. Meals are provided with residents encouraged to help themselves to drinks, snacks and light meals to maintain their independence ~~.~~ Staff work closely with the local mental health teams, GP surgeries and other health professionals to ensure residents emotional and physical needs are met.

Six sites in the Suffolk Coastal area provide housing and recovery support to individuals who have experienced mental health issues and may have spent time in hospital. Staff are able to offer support to help identify the needs of tenants and explore ways in which they can get their needs met ~~.~~ Tenants can be supported to attend college courses, to find voluntary work and to seek opportunities to find meaningful activities that help promote their recovery ~~.~~ They may be supported to reconnect with their family, offered information on sleep and diet. All tenants have a co ~~-~~ produced support plan personal to their own needs. The service is not intended to provide long ~~-~~ term support and when tenants feel ready they will be supported to move ~~-o~~ n to their own flat or home, usually within two years or less ~~.~~ We also run a floating support service and help tenants to setup and run peer group activities ~~.~~

The Green Road service in Cambridgeshire provides housing and support services to individuals with enduring mental health issues ~~.~~ Tenants have their own flats ~~.~~ Support staff are available on ~~-s~~ ite and provide high levels of one ~~-to-~~ one support with all aspects of daily living such as cooking, shopping and budgeting as well as providing emotional support.

c ~~.~~ Community services

Suffolk Mind runs a wide range of services in the community, for individuals, groups and organisations. In 2024/25 these services included:

Children, Families and Young People’s services Counselling Eating Recovery Frontline Families Green Care Long Covid Support Open Space ~~—~~ a joint project with Suffolk Libraries and Suffolk Family Carers Suffolk Night Owls Suffolk Work Well Waves Workplace Wellbeing

During 2024/25 we had more than 50 active volunteers and 2,925 active Friends of Suffolk Mind (those receiving newsletters and Suffolk Mind communications) ~~.~~

Page 7

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Achievements and performance (continued)

We use the Net Promoter Score to measure how well our services are meeting demand. In 2024/25 the overall NPS score for all Suffolk Mind services was 74%, which has not changed over the last year ~~.~~

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BPrnind Suffolk Overall Suffolk Mind Net Promoter Scores
@}\ 1 o)\ 607 |
This overall Net Promoter Score is the percentage of promoters minus the percentage of detractors . NPS ranges from - 100 (meaning
everyone is a detractor) to +100 (meaning everyone is a promoter) . Most companies consider a decent Net Promoter Score to be greater
than 0%. Any positive NPS is good. An NPS of +50 is excellent .
----- End of picture text -----

For more information on our services please visit our website Suffolk Mind Services ~~.~~

d ~~.~~ Fundraising

Suffolk Mind is registered with the Fundraising Regulator and we abide by the Code of Fundraising Practice ~~.~~ Trustees have approved an Ethical Fundraising Policy ~~.~~ All fundraising is undertaken by Suffolk Mind employees ~~—~~ we do not use the services of third party fundraisers ~~.~~ Fundraising activities comply with all relevant legislation and the Fundraising Regulator’s Fundraising Promise:

Page 8

SUFFOLK MIND (A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Achievements and performance (continued)

Suffolk Mind will take considered decisions on where and how fundraising occurs and acceptable sources of donations ~~.~~ Donations will be refused if they compromise the best interests of the charity and its purposes ~~.~~

Suffolk Mind held its first mass participation event in October 24, Colour Rush. This was a family event with 480 runners attending and it raised over £12,000.

Financial review

a ~~.~~ Financial position

Trustees receive regular reports on the charity’s financial position. In 2024/25 Suffolk Mind recorded a deficit of £73,798 compared to a surplus of £105,548 in 2023/24 ~~.~~

Funding for the charity’s activities comes from a variety of sources, principally Suffolk County Council, East Suffolk and West Suffolk Clinical Commissioning Groups (CCG) and Cambridgeshire CCG, enabling Suffolk Mind to provide housing and other support services. Suffolk Mind continues to diversify income sources in line with one of its strategic objectives ~~.~~

b. Going concern

Having revised our strategy, forecasts and business plans and after making appropriate enquiries the trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. Trustees continue to monitor the situation closely looking at the impact on cash flow and forecasts ~~.~~ The trustees have identified no material uncertainties which would mean that the charity would be unable to operate for the foreseeable future ~~.~~ For this reason, the trustees continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in the accounting policies.

c ~~.~~ Reserves policy

The trustees review the reserves policy annually and have set aside reserves to protect the continuity of the charity’s work in the event of a shortfall in income, to replace assets when required and to provide the capital to deliver our strategic plan in line with expectations and needs for the year ahead.

The service income protection reserve represents a minimum of three months’ operating expenditure to ensure continuity in the event of funding cuts ~~.~~ This was increased by £35,400 in the year to reflect the increase in operating expenditure and now sits at £1,125,400. The lease provision designated fund represents the operating lease commitment for the property at Bury St Edmunds, up to the break clause. This was reduced by £30,000 in the year to reflect 6 months at £2,500 per month ~~.~~ The organisational development reserve represents the amounts expected to be needed to support Suffolk Mind’s strategy and it now stands at £60,000. Building maintenance, furniture and equipment replacement fund is a designated fund available to ensure that the charity is able to repair and replace items as required which remains at £72,000 ~~.~~ Finally, the asset replacement fund is available to replace significant assets as required, this remains at £60,000 ~~.~~

General unrestricted funds (after designations) amount to £181,243 (2024: £253,353) and are being maintained for general charitable purposes ~~.~~ Restricted reserves at the year end amount to £21,034 (2024: £28,122) with total reserves of £1,534,677 (2024: £1,608,475).

Page 9

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

d ~~.~~ Material investments policy

The investment policy sets out the purposes for which Suffolk Mind makes and retains investments ~~.~~ The key factors that are taken into account are risk and liquidity ~~.~~ Trustees ensure that Suffolk Mind has sufficient liquid reserves to meet short term needs and invest surplus funds elsewhere to provide the charity with security of capital and a reasonable degree of liquidity ~~.~~ Suffolk Mind aims wherever possible to invest in ethical funds and we have an ethical fundraising and investment policy which we follow ~~.~~

Due to continuing economic uncertainties during 2024/2025, the trustees continue to review our cash holdings ~~.~~ The decision continues to be to put cash into fixed rate accounts instead of other forms of investments ~~.~~ Our cash holding including cash held within current asset investments as at 31 March 2025 was £1 ~~.~~ 26 million, compared to £1.43 million at 31 March 2024.

e ~~.~~ Principal risks and uncertainties

Trustees regularly review the charity’s risk position and compliance with relevant regulatory and statutory requirements.

Financial risk remains high due to the uncertain economic position and Trustees continue to monitor closely our cash position and the delivery of our strategy to diversify income ~~.~~

Suffolk Mind has safeguarding policies for adults and Children which are reviewed annually. Serious safeguarding concerns are reported to trustees ~~.~~ All staff and Trustees have attended safeguarding training.

The Trustees have assessed the major risks to which Suffolk Mind is exposed and are satisfied that systems and procedures are in place to mitigate our exposure to the major risks.

Suffolk Mind has complied with all prevailing laws and regulations ~~.~~

Structure, governance and management

a ~~.~~ Constitution

Suffolk Mind is a registered company, limited by guarantee, and a charity registered with the Charity Commission. The charity is governed by its Memorandum and Articles of Association adopted on 16 May 1991 and amended on 19 May 2023 ~~.~~ The objects for which Suffolk Mind is established are to promote and protect mental well-being and to support and assist those experiencing mental ill health ~~.~~

Page 10

(A company limited by guarantee)

SUFFOLK MIND

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Structure, governance and management (continued)

b ~~.~~ Organisational structure and decisio ~~n-~~ making policies

The charity's board of trustees meets four times a year, with additional meetings as required. The board is responsible for strategic direction, for ensuring proper governance of Suffolk Mind’s activities and for risk management ~~.~~

Trustee recruitment is a regular Board discussion, and recruitment can either take the route of advertisement or through organic discussions where potential Trustees have shown interest in Suffolk Mind. Potential Trustees are interviewed by two trustees, including the chair, and involving the CEO. All trustee appointments are ratified by the full board. New trustees have a period of induction. All trustees attend our Suffolk’s Needs Met courses and receive additional training relevant to their role ~~.~~

A paid CEO is appointed by the trustees to manage the day ~~-~~ t ~~o-~~ day operations of the charity ~~.~~ The board expects the CEO to take both strategic and operational decisions based on its formal ratification of the annual business plan and the budget ~~.~~ The board requires that all decisio ~~n-~~ making will be within the remit of Suffolk Mind’s objectives and policies as set out in the charity's Scheme of Delegation ~~.~~

c ~~.~~ Pay policy

Suffolk Mind is committed to ensuring that all jobs are consistently evaluated and a job evaluation policy is in place to ensure that the process is both equitable and transparent, irrespective of the size or level of the job role ~~.~~ Remuneration levels have been benchmarked against similar roles in the sector ~~.~~ This ensures that all staff, including the senior leadership team, are paid at the appropriate level for the role, capability and performance ~~.~~ The CEO approves remuneration of the senior management team and the Board approves the CEO’s remuneration package ~~.~~

d ~~.~~ Related parties

Suffolk Mind is one of more than one hundred local Minds accredited by Mind, a national charity committed to promoting better mental health. In February 2024 we were pleased to receive the Mind Quality Mark.

Suffolk Mind is a highly effective local Mind, delivering a range of quality services and meeting the needs of individuals and communities. It has strong leadership and highly committed and motivated trustees, staff and volunteers: ‘Volunteering has given me a sense of meaning and purpose and helped to improve confidence. | feel well informed, supported and extremely valued’ (Have Your Say Survey Respondent). It makes a real difference to people lives: ‘I wouldn't be here without the support from Suffalk Work Well. They have supported me through the worst time in my life. |!am now happy and working doing a job | love and it’s all thanks to their support’ (Have Your Say Survey respondent).

The charity has a wholly owned subsidiary, Suffolk Mind (Trading) Limited. This company remained dormant for the duration of the year.

Page 11

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Plans for future periods

The graph below shows how well the Suffolk population have been meeting their needs over the last year ~~.~~ These figures have increased this calendar year ~~.~~ How well the Suffolk population is sleeping is increasing, as is how well the need for Community is met ~~.~~ The majority of our needs have been better met than last year although there are still some which remain unmet such as security, control, community, movement, food & drink and sleep ~~.~~

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Strategically we have chosen to focus on a few areas in which we will aim to meet some of that demand and
enable the population of Suffolk to maintain good mental health . We will:
e continue to provide safe, effective, clinically compliant services, across the mental health continuum, that
enable people to makea life that works, and provide excellent value for money for those who fund them
e _r e -tender for (and win) Coastal housing contract
e bid for another housing contract
e deliver other housing contracts safely
e work with team, service users and partners to transform SNO and other crisis response services in Suffolk
e consolidate GreenCare with the new Felixstowe allotment
e review new Waves to ensure it is meeting the needs of service users
e bid to deliver a new public secto r- funded services that fit with our aims and will return on any investment
needed . We will do this in partnership with others where we can
e explore potential to expand income -g enerating services in Children, Families and Young People (CFYP)
e grow our counselling services through development of new skills in the team, exploring opportunities to meet
the increased demand for these services, including looking at counselling for young people
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Page 12

SUFFOLK MIND

(A company limited by guarantee)

TRUSTEES’ REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Plans for future periods (continued)

Strategic Report

Since the company qualifies as small under section 382 of the Companies Act 2006, the Strategic report required of medium and large companies under the Companies Act 2006 has been omitted.

Statement of Trustees’ responsibilities

The Trustees (who are also the directors of the company for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial . Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Page 13

8 August 2025

SUFFOLK MIND (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF SUFFOLK MIND

Opinion

We have audited the financial statements of Suffolk Mind (the ‘charitable company’) for the year ended 31 March 2025 which comprise the Statement of financial activities, the Balance sheet, the Statement of cash flows and the related notes, including a summary of significant accounting policies ~~.~~ The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law ~~.~~ Our responsibilities under those standards are further described in the Auditors’ responsibilities for the audit of the financial statements section of our report ~~.~~ We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements ~~.~~ We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report ~~.~~

Other information

The other information comprises the information included in the Annual report other than the financial statements and our Auditors' report thereon ~~.~~ The Trustees are responsible for the other information contained within the Annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon ~~.~~ Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our Knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard ~~.~~

Page 15

SUFFOLK MIND (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF SUFFOLK MIND (CONTINUED)

Opinion on other matters prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' report ~~.~~

We have nothing to report in respect of the following matters in relation to which Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) require us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Trustees’ responsibilities statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so ~~.~~

Page 16

SUFFOLK MIND (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF SUFFOLK MIND (CONTINUED)

Auditors’ responsibilities for the audit of the financial statements

We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Act and relevant regulations made or having effect thereunder ~~.~~

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors’ report that includes our opinion ~~.~~ Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists ~~.~~ Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non ~~-~~ compliance with laws and regulations ~~.~~ We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud ~~.~~

The objectives of our audit in respect of fraud are; to identify and assess the risks of material misstatement of the financial statements due to fraud; to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing and implementing appropriate responses to those assessed risks; and to respond appropriately to instances of fraud or suspected fraud identified during the audit ~~.~~ However, the primary responsibility for the prevention and detection of fraud rests with both the management and those charged with governance of the charitable company ~~.~~

Due to the field in which the charitable company operates, we identified the areas most likely to have a direct material impact on the financial statements as compliance with UK accounting standards, the Companies Act 2006, the Charities Accounts (Scotland) Regulations 2006 (as amended) and the Charities Act 2011. In addition, we considered the provisions of other laws and regulations which, whilst not having a direct impact on the financial statements, are fundamental to the charitable company's ability to operate including care quality commission regulations, health and safety, employment law and compliance with various other regulations relevant to the operation of the charitable company.

Our approach to identifying and assessing the risk of material misstatement in respect of irregularities including fraud and non ~~-~~ compliance with laws and regulations, included the following:

Page 17

18 August 2025

SUFFOLK MIND

(A company limited by guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted Unrestricted Restricted Restricted Total Total Total
funds funds funds funds
2025 2025 2025 2024
Note £ £ £ £
Income from:
Donations and legacies 3 283,503 43,076 326,579 273,731
Charitable activities 4 3,238,324 356,609 3,594,933 3,503,567
Investments 5 28,102 ~~-~~ 28,102 17,888
Other income
Total income
Expenditure on:		 6 66,407
3,616,336		 ~~-~~
399,685		 66,407
4,016,021		 41,269
3,836,455
Charitable activities
7
Total expenditure
Net (expenditure)/income before net		 3,683,046
3,683,046		 406,773
406,773		 4,089,819
4,089,819		 3,767,074
3,767,074
gains on investments (66,710) (7,088) (73,798) 69,381
Net gains on investments - - - 36,167
Net movement in funds (66,710) (7,088) (73,798) 105,548
Reconciliation offunds:
Total funds brought forward 1,580,353 28,122 1,608,475 1,502,927
Net movement in funds (66,710) (7,088) (73,798) 105,548
Totalfunds carried forward 1,513,643 21,034 1,534,677 1,608,475

The Statement of financial activities includes all gains and losses recognised in the year ~~.~~

The notes on pages 23 to 45 form part of these financial statements.

Page 19

8 August 2025

SUFFOLK MIND (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1 ~~.~~ General information

Suffolk Mind is a registered company (02611510), limited by guarantee incorporated in England and Wales ~~.~~ The company is also a charity, registered with the Charity Commission (1003061) and the Scottish Charity Regulator (OSCR) (SCO052559). The registered office is 26 High Road West, Felixstowe, Suffolk IP11 9JB ~~.~~

2 ~~.~~ Accounting policies

2 ~~.~~ 1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) ~~-~~ Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006 ~~.~~

Suffolk Mind meets the definition of a public benefit entity under FRS 102 ~~.~~ Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy ~~.~~

The financial statements are presented in sterling, which is the functional currency of the company and are rounded to the nearest £ ~~.~~

2 ~~.~~ 2 Going concern

The Trustees have considered the company's position at the time of signing the financial statements ~~.~~ The Trustees have also considered the company's forecasts ~~.~~

Based on this, the Trustees have concluded that they have a reasonable expectation that the charitable company will have adequate resources to continue in operational existence for the foreseeable future, and at lease twelve months from the date of signing these financial statements ~~.~~ They therefore continue to adopt the going concern basis of accounting in preparing these financial statements.

2 ~~.~~ 3 Company status

The company is a company limited by guarantee. The members of the company are the Trustees named on page 1. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity ~~.~~

2 ~~.~~ 4 Consolidation

The financial statements do not consolidate the results of the charity and its wholl ~~y-~~ owned subsidiary Suffolk Mind (Trading) Limited. Suffolk Mind (Trading) Limited is a dormant company and therefore the company has adopted the exemption from preparing consolidated accounts ~~.~~

Page 23

SUFFOLK MIND

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 ~~.~~ Accounting policies (continued)

2 ~~.~~ 5 Income

All income is recognised once the company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably ~~.~~

The recognition of income from legacies is dependent on establishing entitlement, the probability of receipt and the ability to estimate with sufficient accuracy the amount receivable ~~.~~ Evidence of entitlement to a legacy exists when the company has sufficient evidence that a gift has been left to them (through knowledge of the existence of a valid will and the death of the benefactor) and the executor is satisfied that the property in question will not be required to satisfy claims in the estate ~~.~~ Receipt of a legacy must be recognised when it is probable that it will be received and the fair value of the amount receivable, which will generally be the expected cash amount to be distributed to the company, can be reliably measured ~~.~~

Grant income (including government grants) is included when the related conditions for the grant have been met.

Donations are credited to the revenue account when received ~~.~~ The charity received the benefit of work carried out by volunteers but no monetary value is placed upon this in the accounts.

Other income is recognised in the period in which it is receivable and to the extent the goods have been provided or on completion of the service ~~.~~

2.6 Expenditure

Expenditure is recognised on an accruals basis once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably ~~.~~ Expenditure is classified by activity ~~.~~ The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity ~~.~~ Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Support costs are those costs incurred directly in support of expenditure on the objects of the company and include project management carried out at Headquarters ~~.~~ Governance costs are those incurred in connection with administration of the company and compliance with constitutional and statutory requirements ~~.~~

All expenditure is accounted for on an accruals basis ~~.~~ Direct charitable expenditure includes the direct costs of the activities and depreciation on related assets. Where costs relate to more than one functional costs category, they have been apportioned as a percentage of staff employed on the relevant service ~~.~~

2 ~~.~~ 7 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the company; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

Page 24

(A company limited by guarantee)

SUFFOLK MIND

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 ~~.~~ Accounting policies (continued)

2 ~~.~~ 8 Operating leases

Rentals paid under operating leases are charged to the Statement of financial activities on a straightline basis over the lease term ~~.~~

2 ~~.~~ 9 Pensions

The company contributes to the charity's stakeholder pension scheme and the mult ~~i-~~ employer pension schemes of the National Health Service (for those staff members previously employed by the National Health Service) ~~.~~ Details of these contributions are given in note 23 ~~.~~

2 ~~.~~ 10 Intangible assets and amortisation

Intangible assets costing £3,000 or more are capitalised and recognised when future economic benefits are probable, and the cost or value of the asset can be measured reliably.

Intangible assets are initially recognised at cost ~~.~~ After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

Amortisation is provided on intangible assets at rates calculated to write off the cost of each asset on a straight-line basis over its expected useful life ~~.~~

Amortisation is provided on the following basis:

Computer software and website ~~-~~ 20% straight line

2.11 Tangible fixed assets and depreciation

Tangible fixed assets costing £3,000 or more are capitalised. Properties are valued at cost, or at open market valuation at the time of receipt when acquired without consideration ~~.~~

Tangible fixed assets are carried at cost, net of depreciation and any provision for impairment.

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives on the following basis:

Freehold property (including ~~-~~ No depreciation is provided where, in the improvements) opinion of the Trustees, the estimated residual value is in excess of the net book value Long ~~-t~~ erm leasehold property _- over the life of the lease Motor vehicles ~~-~~ over 7 years straight line Fixtures and fittings ~~-~~ over 3 to 5 years straight line

2 ~~.~~ 12 Investments

Investments in subsidiaries are valued at cost less provision for impairment ~~.~~

Current asset investments are deposit accounts and are a form of financial instrument recognised at fair value.

Page 25

SUFFOLK MIND (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2 ~~.~~ Accounting policies (continued)

2 ~~.~~ 13 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered ~~.~~ Prepayments are valued at the amount prepaid net of any trade discounts due ~~.~~

2 ~~.~~ 14 Cash at bank and in hand

Cash at bank and in hand includes cash and shor ~~t-~~ term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account ~~.~~

2 ~~.~~ 15 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably ~~.~~

Liabilities are recognised at the amount that the company anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

2 ~~.~~ 16 Financial instruments

The company only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

2 ~~.~~ 17 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund ~~.~~ The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income, gains and losses are allocated to the appropriate fund ~~.~~

Page 26

(A company limited by guarantee)

SUFFOLK MIND

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

4, Income from charitable activities (continued)

Unrestricted Unrestricted Restricted Restricted Total
funds funds funds
2024 2024 2024
£ £ £
Housing Services 2,052,097 32,946 2,085,043
Courses & workshops 73,190 173,604 246,794
Qu'ran & emotional health education 434 - 434
Healthy Mind Counselling 88,951 160,268 249,219
Volunteering / Suffolk Advice, Guidance & Emotional Support - 28,435 28,435
Suffolk Night Owls 173,065 - 173,065
Workplace Wellbeing 132,825 47,560 180,385
Green Care - 2,500 2,500
Personality Disorder Services 186,052 2,498 188,550
Suffolk Work Well - 71,412 71,412
Children & Young People 30,797 16,099 46,896
Eating Recovery 145,376 - 145,376
Support Services 49,545 21,317 70,862
Training 5,221 - 5,221
Reception - 9,375 9,375
2,937,553 566,014 3,503,567

Page 29

SUFFOLK MIND

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

7 ~~.~~ Analysis of expenditure by activities (continued)

Analysis of direct costs

Total
Activities
funds		 Total
Activities
funds		 Total
Activities
funds		 Total
funds
2025
2025		 2024
£
£		 £
Wages and salaries 1,934,511 1,934,511 1,638,261
Depreciation 27,747 27,747 26,534
Training 17,607 17,607 9,931
Other staff costs 137,531 137,531 215,237
Maintenance, furniture and equipment 50,537 50,537 53,905
Rent, rates and utilities 385,735 385,735 352,962
User related costs 25,116 25,116 26,217
General administration 163,655 163,655 148,902
2,742,439 2,742,439 2,471,949

Other staff costs include: agency staff; travel; recruitment; and other staff related expenditure ~~.~~

Maintenance, furniture and equipment include: furniture and equipment costs; servicing; and cleaning expenditure.

Rent, rates and utilities include: heat; light; water; telephone; rent; rates; and maintenance charges from Housing Associations.

User related costs include: catering; residents’ welfare; activity expenses; and vehicle running costs ~~.~~

General administration includes: printing; postage; stationery; professional fees; insurance; services development; IT costs; and bank charges ~~.~~

Page 31

(A company limited by guarantee)

SUFFOLK MIND

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

7 ~~.~~ Analysis of expenditure by activities (continued)

Analysis of support costs

Total
Activities
funds		 Total
Activities
funds		 Total
Activities
funds		 Total
funds
2025
2025		 2024
£
£		 £
Wages and salaries 880,332 880,332 861,109
Depreciation 38,142 38,142 7,783
Training 9,612 9,612 8,952
Other staff costs 43,871 43,871 87,222
Maintenance, furniture and equipment 22,338 22,338 22,954
Rent, rates and utilities 53,301 53,301 50,770
User related costs 5,827 5,827 4,804
General administration 255,411 255,411 215,755
Governance costs ~~-~~ other 10,135 10,135 17,623
Governance costs ~~-~~ staff costs 28,411 28,411 18,153
1,347,380 1,347,380 1,295,125

Other staff costs include: agency staff; travel; recruitment; and other staff related expenditure ~~.~~

Maintenance, furniture and equipment include: furniture and equipment costs; servicing; and cleaning expenditure.

Rent, rates and utilities include: heat; light; water; telephone; rent; and rates ~~.~~

User related costs include: catering; and activity expenses.

General administration includes: printing; postage; stationery; professional fees; insurance; services development; IT costs; and bank charges ~~.~~

Governance costs include: auditors' remuneration; insurance; Trustee expenses and training; and Company Secretarial.

8 ~~.~~ Auditors’ remuneration

2025 2024
£ £
Fees payable to the company's auditor for the audit ofthe company's
annualaccounts 11,232 10,800

Page 32

SUFFOLK MIND

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

9 ~~.~~ Staff costs

2025 2025 2024
£ £
Wages and salaries 2,523,314 2,253,322
Social security costs 207,578 188,447
Operating costs of defined benefit pension schemes 83,951 75,754
2,814,843 2,517,523

The average number of persons employed by the company during the year was as follows:

2025 2024
No~~.~~ No.
Average number of employees 91 109

The average monthly number of employees during the year expressed as full-time equivalents was as follows (including casual and par ~~t-~~ time staff):

2025 2024
No~~.~~ No.
Average number of employees 66 72
The number of employees whose employee benefits (excluding employer pension costs) exceeded
£60,000 was:
2025 2024
No~~.~~ No.
Intheband£70,001~~-~~ £80,000 1 1

The key management personnel of the charity comprises the Trustees, the Chief Executive Officer, the Head of Education and Training, the Head of Operations, the Head of Support Services, the Head of Income Generation and the Head of Community Services ~~.~~ The total employee benefits of the key management personnel of the charity were £353,599 (2024: £293,442).

10 ~~.~~ Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2024 - £NIL).

During the year ended 31 March 2025, travel expenses totalling £NIL were reimbursed or paid directly to Trustees (2024: £12 to 1 Trustee) ~~.~~ A further £60 was paid to a third party for trustee training (2024: £50) ~~.~~

Page 33

SUFFOLK MIND

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

17 ~~.~~ Statement of funds (continued)

Transfers

£5,400 was transferred to designated funds from unrestricted funds in the year.

Unrestricted funds

Service Income Protection: the designated funds set aside representing three months' operating expenditure to ensure continuity in the event of funding cuts. This was increased by £35,400 in the year to reflect the increase in operating expenditure ~~.~~

Lease Provision: this designated fund represents the operating lease commitment for the property at Bury St Edmunds, up to the break clause ~~.~~ This was reduced by £30,000 in the year to reflect 6 months at £2,500 per month ~~.~~

Organisational development fund: the designated funds available and expected to be needed to support Suffolk Mind's strategy ~~.~~

Building maintenance, furniture and equipment replacement fund: the designated funds available to ensure that the charity is able to repair and replace items as required.

Asset replacement fund: the designated funds available to replace significant assets as required ~~.~~

Restricted funds

Healthy Mind Counselling: the funding available for the provision of healthy mind counselling ~~.~~

Community Services/Suffolk Advice, Guidance and Emotional Support: the funding available from partnerships agreements with Suffolk Libraries and Suffolk Family Carers, for the provision of information, advice, guidance and emotional support for mental health and wellbeing in Suffolk ~~.~~

Workplace Wellbeing: the funding available for the provision of workplace wellbeing services ~~.~~

Suffolk Work Well: is funded by the National Lottery Community Fund under RC London and South East Region and is to provide proactive and emotional support to individuals and ensure that people with mental health problems who want to remain in paid / voluntary employment receive appropriate support ~~.~~

Children & Young People: the funding available for the provision of community services to children and young people ~~.~~

Green Project: the funding available for the provision of Green Care Services ~~.~~

Research and evaluation: the funding available for projects relating to our emotional needs audit ~~.~~

WAVES: the funding available to help with the provision of our WAVES service which helps support those with Borderline Personality Disorder

Buildings: the funding available from National Mind to support with utilities costs across our offices ~~.~~

Reception: the funding available to support staff costs at the University of Suffolk ~~.~~

Page 40

(A company limited by guarantee)

SUFFOLK MIND

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

19 ~~.~~ Reconciliation of net movement in funds to net cash flow from operating activities

----- Start of picture text -----
||||||||||| |---|---|---|---|---|---|---|---|---|---| |2025|2024| |£|£| |Net|income/expenditure|for|the|year|(as|per|Statement|of|Financial| |Activities)|(73,798)|105,548| |Adjustments|for:| |Depreciation|and|amortisation|charges|64,679|34,317| |Gains/(losses)|on|investments|-|(36,|167)| |Dividends,|interests|and|rents|from|investments|(28,102)|(17,888)| |Decrease/(increase)|in|debtors|(19,287)|105, 185| |Decrease|in|creditors|(37,262)|(249,562)| |Net|cash|used|in|operating|activities|(93,770)|(58, 567)| |20|.|Analysis|of cash|and|cash|equivalents| |2025|2024| |£|£| |Cash|in|hand|1,017,678|1,163,609| |Total|cash|and|cash|equivalents|1,017,678|1,163,609| |21|.|Analysis|of changes|in|net|debt| |At|1|April|At|31|March| |2024|Cash|flows|2025| |£|£|£| |Cash|at|bank|and|in|hand|1,163,609|(145,931)|1,017,678| |Liquid|investments|263,586|(22,736)|240,850| |1,427,195|(168,667)|1,258,528|

----- End of picture text -----

Page 44

(A company limited by guarantee)

SUFFOLK MIND

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

22 ~~.~~

Capital commitments

----- Start of picture text -----
|||||||||| |---|---|---|---|---|---|---|---|---| |2025|2024| |£|£| |Contracted|for|but|not|provided|in|these|financial|statements| |Acquisition|of tangible|fixed|assets|-|25,000|

----- End of picture text -----

23 ~~.~~ Pension commitments

The charity contributes to the company's stakeholder pension scheme, the assets of which are held in independently administered funds ~~.~~ Total contributions to the pension scheme during the year are disclosed in note 9 ~~.~~

The company also participates in a mult ~~i-~~ employer pension scheme for staff who were previously employed by the National Health Service. The pension liability is the responsibility of the National Health Service Pension Scheme ~~.~~ As a result it is not possible to identify the assets and liabilities of the scheme which are attributable to the company ~~.~~

At the year end, total pension contributions of £16,909 (2024: £13,801) were outstanding.

24 ~~.~~ Operating lease commitments

At 31 March 2025 the company had commitments to make future minimum lease payments under non ~~-~~ cancellable operating leases as follows:

----- Start of picture text -----
||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---| |2025|2024| |£|£| |Not|later|than|1|year|13,801|26,260| |Later|than|1|year|and|not|later|than|5|years|5,076|10,417| |18,877|36,677|

----- End of picture text -----

25 ~~.~~ Related party transactions

The company has not entered into any related party transaction during the year, nor are there any outstanding balances owing between related parties and the company at 31 March 2025.

Page 45