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## 




## 

|Chief Executive and|Chief Executive and||
|---|---|---|
|Company|Secretary:|S.Harris|
|Registered|Office:|Advice House|
|||Cheapside|
|||Hanley|
|||Stoke on Trent|
|||ST1 1HL|
|Bank;||Unity Trust Bank pic|
|||9, Brindley Place|
|||Birmingham|
|||B12HB|
|Auditors:||Dains Audit Limited|
|||Suite 2, Albion house|
|||2, Etruria Office Village,|
|||Forge Lane|
|||Etruria,|
|||Stoke-on-Trent|
|||ST1 5RQ|





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|||Note|Unrestricted|Restricted|Total|Total|
|---|---|---|---|---|---|---|
||||Funds|Funds|Funds|Funds|
||||2023|2023|2023|2022|
||||E|E|E|E|
|Incoming from:|||||||
|Donations<br>and Legacies|||317,526||317,526|123,761|
|Charitable<br>Activities|||414,641|4,189,309|4,603,950|3,972,108|
|Other Trading Activities|||4,456||4,456|253|
|Investment|||47||47|3|
|Total Income|||736,670|4,189,309|4,925,979|4,096,125|
|Expenditure<br>on:|||||||
|Raising Funds||6|58,063||58,063|56,827|
|Charitable<br>Activities||7,8|369,835|4,213,451|4,583,286|3,919,408|
|Total Expenditure|||427,898|4,213,451|4,641,349|3,976,235|
|Net|||||||
|Income/(expenditure)|||308,772|(24,142)|284,630|119,890|
|Being Net Income/|||||||
|(expenditure)<br>from|||||||
|ongoing activities|during||||||
|the year|||122,939|(24,142)|98,797|119,890|
|Other Income relating to|||||||
|assets transferred|from||||||
|other Charities|||185,833||I85 833||
|Transfer between|funds||||||
|Net movement<br>in|funds||308,772|(24,142)|284,630|119,890|
|Reconciliation<br>offunds|||||||
|Total funds brought|||||||
|forward||16|1,365,715|161,289|1,527,004|1,407,114|
|Total funds carried|||||||
|forward|||1,674,487|137,147|1,811,634|1,527,004|





## 

## 

## 

|||Note|2023|2022|
|---|---|---|---|---|
||||6|f|
|Fixed assets|||||
|Tangible assets|||393,726|440,861|
|Current assets|||||
|Debtors||12|1,307,679|293,518|
|Cash at bank and in|hand||1,165,289|1,292,420|
||||2,472,968|1,585,938|
|Creditors - amounts|falling due||||
|within one year||13|(1,055,060)|(499,795)|
|Net current assets|||1,417,908|1,086,143|
|Total net assets|||1,811,634|1,527,004|
|The funds ofthe Charity|||||
|Unrestricted<br>funds||16|1,674,487|1,365,715|
|Restricted<br>Funds||16|137,147|161,289|
|Total charity funds|||1,811,634|1,527,004|





## 

|||Note||2023|2022|
|---|---|---|---|---|---|
|||||6|6|
|Cash flows from operating|activities|||||
|Net cash provided<br>/ (used in) by||||||
|operating<br>activities||24||(104,477)|39,433|
|Cash flows from financing|activities:|25|||(7,214)|
|Cash flows from investing|activities:|||||
|Interest income||5||47|3|
|Purchase oftangible<br>fixed assets||11||(22,701)|(52,440)|
|Net cash used in investing|activities|||(22,654)|(52,437)|
|Increase/(Decrease)<br>in cash and cash||||||
|equivalents<br>in the reporting|year.|||(127,131)|(20,218)|
|Cash and cash equivalents|at the|||||
|beginning<br>ofthe reporting|year|||1,292,420|1,312,638|
|Cash and cash equivalents|at the end|||||
|ofthe reporting year||26||1,165,289|1,292,420|
|Analysis ofchanges<br>in net|debt|||||
|||||Other||
|||2022|Cash Flows|Changes|2023|
|||6|6|6|E|
|Short term borrowing||||||
|Total liabilities||||||
|Cash 8 cash equivalents||1,292,420|(127,131)||1,165,289|
|Total net debt||1,292,420|(127,131)||1,165,289|





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## 

|2. Donations|2. Donations|&Legacies||Unrestricted|Restricted|2023|
|---|---|---|---|---|---|---|
|||||||Total|
|Grants||||130,465||130,465|
|Donations||||1,228||1,228|
|Income from||Leek &Cheadle (see note 28)||185,833||185,833|
|||||317,526||317,526|
|||||Unrestricted|Restricted|2022|
|||||||Total|
|Grants||||123,010||123,010|
|Donations||||751||751|
|||||123,761||123,761|
|3.Income|from charitable||||||
|activities|||||||
|||||Unrestricted|Restricted|2023|
|||||||Total|
|Grants and contract income|||||||
|receivable|for charitable||||||
|activity, advice, and|||||||
|information|||||||
|Generalist|Advice|||253,085|75,381|328,466|
|Debt Advice||||48,709|1,736,262|1,784,971|
|Specialist Advice||||108,197|458,394|566,591|
|SVG USAH|&|Consumer|Advice|4,650|1,919,272|1,923,922|
|||||414,641|4,189,309|4,603,950|





## 

|||||||2022|
|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Total|
|Grants and contract income|||||||
|receivable for|Charitable||||||
|activity, advice|and||||||
|information|||||||
|Generalist<br>Advice||||231,895|326,649|558,544|
|Debt Advice||||2,029|1,078,297|1,080,326|
|Specialist Advice||||153,287|427,200|580,487|
|SVG 8 Consumer||Advice||9,494|1,743,257|1,752,751|
|||||396,705|3,575,403|3,972,108|
|4. Other Trading||Activities|||||
||||Unrestricted|Restricted||2023|
||||Funds|Funds||Total|
|Training events|||4,456|||4,456|
||||Unrestricted|Restricted||2022|
||||Funds|Funds||Total|
||||6|||6|
|Training events|||253|||253|
|5.Investment|Income|||||2023|
||||Unrestricted|Restricted||Total|
||||Funds|Funds||Funds|
||||6||||
|Bank interest|||47|||47|
||||Unrestricted|Restricted||Total|
||||Funds|Funds||Funds|
|Bank interest|||||||





## 

## 

|6. Expend<br>Funds|iture|on|Raising||||
|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|2023|
|||||Funds|Funds|Total|
|||||E|E|E|
|Cost ofGenerating|||funds|58,063||58,063|
|||||Unrestricted|Restricted||
|||||Funds|Funds|Total|
|||||E||E|
|Cost ofGenerating|||funds|56,827||56,827|
|7. Expenditure||on|||||
|Charitable|activities||||||
|Charitable|activities||2023||||
|||||Unrestricted|Restricted|2023|
|||||Funds|Funds|Funds|
||||||E|E|
|Generalist|Advice|||179,577|356,365|535,942|
|Debt Advice||||34,809|1,609,651|1,644,460|
|Specialist|Advice|||150,799|473,286|624,085|
|SVG USAH <br>Advice|8Consumer|||4,650|1,774,149|1,778,799|
|||||369,835|4,213,451|4,583,286|



## 

||||Unrestricted|Restricted|2022|
|---|---|---|---|---|---|
||||Funds|Funds|Funds|
||||E|E|E|
|Generalist|Advice||137,251|495,839|633,090|
|Debt Advice||||1,048,102|1,048,102|
|Specialist|Advice||140,190|521,810|662,000|
|SVG &Consumer||Advice||1,576,216|1,576,216|
||||277,441|3,641,967|3,919,408|





|||Activities|||Total|
|---|---|---|---|---|---|
|||undertaken<br>directly|Direct Costs|Support Costs|2023|
|Generalist|Advice|||||
|||Wages &Salaries|373,441|54,575|428,016|
|||Staff &Volunteers|3,450|2,400|5,850|
|||Office Costs|14,255|17,796|32,051|
|||Premises Costs|17,385|38,747|56,132|
|||Governance<br>Costs||2,745|2,745|
|||Other costs|140|11,008|11,148|
||||408,671|127,271|535,942|
|Debt Advice||||||
|||Wages 8 Salaries|1,024,108|102,794|1,126,902|
|||Staff &Volunteers|12,115|500|12,615|
|||Office Costs|13,657|54,490|68,147|
|||Premises Costs|2,871|108,290|111,161|
|||Governance<br>Costs||2,745|2,745|
|||Other costs|305,348|17,542|322,890|
||||1,358,099|286,361|1,644,460|
|Specialist|Advice|||||
|||Wages &Salaries|481,184|40,931|522,115|
|||Staff 8 Volunteers|7,009|2,600|9,609|
|||Office Costs|15,579|20,347|35,926|
|||Premises Costs|51|18,330|18,381|
|||Governance<br>Costs||2,745|2,745|
|||Other costs|24,809|10,500|35,309|
||||528,632|95,453|624,085|





## 

## 

|Analysis of|Analysis of|||||||
|---|---|---|---|---|---|---|---|
|Expenditure|on|Activities||||||
|charitable||Undertaken|||||Total|
|activities||Directly|||Direct Costs|Support Costs|2023|
|SVG USAH|&|||||||
|Consumer|Advice|||||||
|||Wages &|Salaries||1,382,684|74,617|1,457,301|
|||Staff &Volunteers|||15,761|3,352|19,113|
|||Office Costs|||69,605|16,250|85,855|
|||Premises|Costs||69,305|5,335|74,640|
|||Governance||Costs||5,493|5,493|
|||Other costs|||114,172|22,225|136,397|
||||||1,651,527|127,272|1,778,799|
||||||3,946,929|636,357|4,583,286|



## 

|Analysis|Analysis|of|||||
|---|---|---|---|---|---|---|
|Expenditure<br>on<br>charitable<br>activities|||Activities undertaken<br>directly|Direct Costs|Support Costs|2022<br>Total|
|Generalist|Advice||||||
||||Wages &Salaries|457,794|50,158|507,952|
||||Staff &Volunteers|5,866|1,935|7,801|
||||Office Costs|20,573|28,290|48,863|
||||Premises Costs|22,928|36,727|59,655|
||||Governance<br>Costs||1,266|1,266|
||||Other costs|1,539|6,014|7,553|
|||||508,700|124,390|633,090|





## 

|Analysis|of|||||||
|---|---|---|---|---|---|---|---|
|Expenditure||on|Activities undertaken||||2022|
|charitable|activities||directly||Direct Costs|Support Costs|Total|
|Debt Advice||||||||
||||Wages &Salaries||770,946|80,654|851,600|
||||Staff &Volunteers||5,585|3,128|8,713|
||||Office Costs||6,965|45,402|52,367|
||||Premises Costs||5,123|58,774|63,897|
||||Governance|Costs|200|2,046|2,246|
||||Other costs||59,509|9,770|69,279|
||||||848,328|199,774|1,048,102|
|Specialist|Advice|||||||
||||Wages &Salaries||529,670|43,604|573,274|
||||Staff &Volunteers||5,685|1,688|7,373|
||||Office Costs||12,999|24,564|37,563|
||||Premises Costs|||31,833|31,833|
||||Governance|Costs||1,104|1,104|
||||Other costs||5,590|5,263|10,853|
||||||553,944|108,056|662,000|
|SVG &Consumer||||||||
|Advice||||||||
||||Wages &Salaries||1,167,876|77,463|1,245,339|
||||Staff &Volunteers||15,204|4,204|19,408|
||||Office Costs||37,132|37,516|74,648|
||||Premises Costs||67,812|36,638|104,450|
||||Governance|Costs||2,622|2,622|
||||Other costs||113,426|16,323|129,749|
||||||1,401,450|174,766|1,576,216|
|Total|||||3,312,422|606,986|3,919,408|





## 

## 

|Notes to the|finan|cial sta|tements<br>for the ye|ar ended 31 March|2023|
|---|---|---|---|---|---|
|9. Net movement<br>in funds||||||
|||||2023|2022|
|||||E|E|
|This is stated after charging:||||||
|Depreciation||||69,836|80,573|
|Operating<br>lease rentals||||61,038|96,946|
|Auditors'<br>remuneration:||||||
|Audit services||||8,073|7,140|
|10. Staff Costs||||2023|2022|
|||||E|E|
|Wages and salaries||||3,336,890|2,925,486|
|Social Security Costs||||253,506|215,462|
|Redundancy<br>&Settlement|Costs|||2,000||
|Pension Costs||||98,206|94,045|
|Benefits||||16,590|18,914|
|||||3,707,192|3,253,907|
|||||No.|No.|
|The average number ofemployees,||analysed|by function was:|||
|Charitable<br>activities||||179|154|
|Cost ofgenerating<br>funds||||1|1|
|Management<br>and administration|of|charity||2|2|
|||||182|157|





## 

## 

|11.Tangible|fixed assets|fixed assets|fixed assets||||Fixtures,||
|---|---|---|---|---|---|---|---|---|
||||||||Fittings||
||||||Freehold|Leasehold|and||
||||||Property|Property|Equipment|Total|
||||||E|E|E|E|
|Cost|||||||||
|At the beginning<br>of||the|year||140,449|891,999|730,785|1,763,233|
|Additions||||||3,726|18,975|22,701|
|At 31March|2023||||140,449|895,725|749,760|1,785,934|
|Depreciation|||||||||
|At the beginning<br>of||the|year||28,548|678,489|615,335|1,322,372|
|Depreciation|||||3,172|25,320|41,344|69,836|
|At 31March|2023||||31,720|703,809|656,679|1,392,208|
|Net book value at the beginning||||ofthe year|111,901|213,510|115,450|440,861|
|Net book value at the end ofthe||||year|108,729|191,916|93,081|393,726|
|12. Analysis|ofdebtors||||||2023|2022|
||||||||E|E|
|Trade debtors|||||||677,239|105,416|
|Prepayments|and accrued income||||||416,884|173,243|
|Other debtors|||||||27,723|14,859|
|Leek &Cheadle Citizens|||Advice||||185,833||
||||||||1,307,679|293,518|
|13. Analysis|ofcreditor||&1year||||2023|2022|
||||||||E|E|
|Trade creditors|||||||108,232|51,077|
|Payments<br>received||on account for contracts or|||||||
|performance|related grants||||||1,903|7,541|
|Accruals & Deferred||Income|||||585,721|258,951|
|Taxation and|Social|Security|||||211,312|115,722|
|Other Creditors|||||||147,892|66,504|
||||||||1,055,060|499,795|





## 

## 

|Deferred|Income|||
|---|---|---|---|
|||2023|2022|
|||E|E|
|Deferred|income Bought Forward|198,534|263,423|
|Resources deferred<br>during the year||493,197|198,534|
|Amount|released from previous year|(198,534)|(263,423)|
|Deferred|income Carried Forward|493,197|198,534|



## 

## 

|||Unrestricted|Designated|Restricted|2023|
|---|---|---|---|---|---|
|||funds|funds|funds||
|||E|E|E|E|
|Tangible fixed assets|||256,579|137,147|393,726|
|Current assets||1,891,639|581,329||2,472,968|
|Creditor-amounts|falling due within one year|(1,055,060)|||(1,055,060)|
|Creditors-amounts|falling due after one year|||||
|Net assets at 31|March 2023|836,579|837,908|137,147|1,811,634|
|||Unrestricted|Designated|Restricted|2022|
|||funds|funds|funds||
|||E|E|E|E|
|Tangible fixed assets|||279,572|161,289|440,861|
|Current assets||1,077,837|508,101||1,585,938|
|Creditor-amounts|falling due within one year|(499,795)|||(499,795)|
|Creditors-amounts|falling due after one year|||||
|Net assets at 31|March 2022|578,042|787,673|161,289|1,527,004|





## 

## 

|15. Government<br>Grants|||
|---|---|---|
||2023|2022|
||6|6|
|Local Government|113,393|93,010|
|CIRS Grant||3,379|
|Big Lottery Fund|285,875|219,829|
||399,268|316,218|



|16. Movements|in|funds - current year|At 1|Incoming|Outgoing|Transfers|At 31|
|---|---|---|---|---|---|---|---|
||||April|resources|resources||March|
||||2022||||2023|
||||6||||6|
|Unrestricted<br>Funds||||||||
|General<br>Funds|||578,042|556,645|247,773|(50,335)|836,579|
|Other Income||||131,693|131,693|||
|LAA Fund||||48,332|48,332|||
||||578,042|736,670|427,798|(50.335)|836,579|
|Designated<br>Funds||||||||
|Fixed Assets|||213,008||100||212,908|
|Building Repairs|||75,000|||25 000|100,000|
|Staffing Costs|||400,000||||400,000|
|ITRe-provision|||50,000|||25,000|75,QQQ|
|General contingencies|||49,665|||335|50,000|
||||787,673||100|50,335|837,908|
|Total Unrestricted||Funds|1,365,715|736,670|427,898||1,674,487|





## 

|Staffordshir|e<br>North and Stoke|e<br>North and Stoke|e<br>North and Stoke|e<br>North and Stoke|on Trent Citizens Ad|on Trent Citizens Ad|vice Bure|aux||
|---|---|---|---|---|---|---|---|---|---|
|Notes to the|financial statements||||for the year ended||31 March|2023||
|||||At 1|April|Incoming|Outgoing||At 31March|
||||||2022|resources|resources|Transfers|2023|
|Restricted<br>Funds||||||||||
|Consumer<br>Advice||||||1,058,739|1,058,739|||
|Biddulph<br>Town Council||||||25,000|25,000|||
|Help to Claim (Future Support)||||||35,431|35,431|||
|SOT Citywide<br>(Housing)||||||41,361|41,361|||
|SOT Citywide (Debt)||||||113,414|113,414|||
|Citizens Advice —Debt Helpline||||||170,132|170,132|||
|Citizens Advice - Face to|Face|Debt||||||||
|Advice||||||408,180|408,180|||
|Citizens Advice - Energy Advice||||||24,248|24,248|||
|Citizens Advice Debt Hub||||||259,571|259,571|||
|Changing<br>futures (Benefits)||||||107,200|107,200|||
|Changing<br>futures<br>(Housing)||||||25,224|25,224|||
|Children<br>in Need||||||41,533|41,533|||
|Citizens Advice - IDMA||||||96,061|96,061|||
|5-0-T Refugee Asylum<br>Project||||||77,039|77,039|||
|Potteries Moneywise||||||165,583|165,583|||
|Citizens Advice Carbon Monoxide||||||26,490|26,490|||
|National<br>Lottery CF - Welcome|||Advice|||92,865|92,865|||
|Staffordshire<br>Commissioner||||||||||
|Uniting Staffordshire<br>Against||Hate||4,560||149,596|151,595||2,560|
|Staffordshire<br>Commissioner-||||||||||
|Staffordshire<br>Victim Gateway||||15,440||715,586|721,026||10,000|
|Weston Power||||||15,416|15,416|||
|Trussell Trust (NuL)||||||24,375|24,375|||
|Justice Together Initiative||||||36,720|36720|||
|Trussell Trust (SMD)||||||11,642|11,642|||
|Multiply||||||12,857|12,857|||
|National<br>Lottery Community||Fund-||||||||
|Potteries Gold||||||27,427|27,427|||
|NS Multiple Sclerosis Society||||||4,375|4,375|||
|Community<br>Foundation||||||14,950|14,950|||
|National<br>Lottery<br>—Office|Extension|||133,942|||14,968||118,974|
|Coalfields<br>Refurbishment|1(5-0-T)|||5,886|||273||5,613|
|Newcastle<br>Office Refurbishment||||1,461|||1,461|||
|City 5-0-T —Fuel Voucher|Scheme|||||146,447|146,447|||
|Stoke North<br>Big Local||||||8,300|8,300|||
|NHS Combined<br>Health Care Trust||||||40,000|40,000|||
|N Compass Staffs Carers||||||16,000|16,000|||
|British Gas Energy Trust||||||67,877|67,877|||
|Energy savings fund||||||129,670|129,670|||
|Total Restricted Funds||||161,289||4,189,309|4,213,451||137,147|
|Total Funds||||1,527,004||4,925,979|4,641,349||1,811,634|





## 

## 

|16. Movements<br>in funds - prior year|16. Movements<br>in funds - prior year|At 1|Incoming|Outgoing|Transfers|At 31|
|---|---|---|---|---|---|---|
|||April|resources|resources||March|
|||2021||||2022|
|||E||E|E|E|
|Unrestricted<br>funds|||||||
|General<br>Funds||437,213|380,687|174,666|(65,192)|578,042|
|Other Income|||123,761|123,761|||
|LAA Fund|||16,274|16,274|||
|||437,213|520,722|314,701|(65,192)|578,042|
|Designated<br>Funds|||||||
|Fixed assets||232,575||19,567||213,008|
|Building repairs||50,000|||25,000|75,000|
|Staffing costs||359,808|||40,192|400,000|
|ITProvision||50,000||||50,000|
|General contingencies||49,665||||49,665|
|||742,048||19567|65 192|787,673|
|Total unrestricted<br>funds||1,179,261|520,722|334,268||1,365,715|
|Restricted<br>Funds|||||||
|Consumer<br>Advice|||894,728|894,728|||
|Biddulph<br>Town Council|||25,000|25,000|||
|Help to Claim|||293,316|293,316|||
|Help to Claim (Best Practice Lead)|||39,980|39,980|||
|S-O-T Housing &Debt Advice|||153,197|153,197|||
|Refugee Action|||3,000|3,000|||
|Citizens Advice<br>—Face to Face Debt|||||||
|Advice|||417,388|417,388|||
|Citizens Advice<br>—Energy Advice|||33,866|33,866|||
|VOICES (Housing)|||25,239|25,239|||
|Potteries Moneywise|||165,277|165,277|||
|Aspire Financial Capability|||46,153|46,153|||
|Children<br>in Need|||38,813|38,813|||
|Citizens Advice - IDMA|||73,074|73,074|||
|5-0-T Refugee Asylum|Project||49,906|49,906|||
|Challenge<br>North Staffs|||15,000|15,000|||
|Staffordshire<br>Commissioner-|||||||
|Victims &Witnesses|Fund||10,956|10,956|||
|illegal Money lending|Teams||4,990|4,990|||
|Uniting Staffordshire|Against Hate||82,289|77,729||4,560|
|Staffordshire<br>Commissioner—|||||||
|Staffordshire<br>Victim Gateway||60,000|736,071|780,631||15,440|





## 

## 

|Notes tothe financial stat|ements<br>for|the year en|ded 31 Marc|h 2023||
|---|---|---|---|---|---|
||At 1||||At 31|
||April|Incoming|Outgoing||March|
|16. Movements<br>in funds - prior year|2021|resources|resources|Transfers|2022|
|Voices (Benefits )||41,667|41,667|||
|Access toJustice||4,632|4,632|||
|Voices (WBBL)||99,102|99,102|||
|Citizens Advice<br>—Seams Action||30,169|30,169|||
|Big Lottery Fund<br>—Potteries Gold||54,552|54,552|||
|NS Multiple<br>Sclerosis Society||3,500|3,500|||
|Community<br>Foundation||8,333|8,333|||
|Community<br>Investment<br>Fund|8,068||8,068|||
|National<br>Lottery - Office Extension|148,910||14,968||133,942|
|Coalfields<br>Refurbishment<br>1(S-0-Tj|6,159||273||5,886|
|Newcastle<br>Office Refurbishment|4,716||3,255||1,461|
|City 5-0-T —Fuel Voucher Scheme||42,037|42,037|||
|Stoke North<br>Big Local||6,725|6,725|||
|NHS Combined<br>Health Care Trust||44,167|44,167|||
|N Compass Staffs Carers||25,000|25,000|||
|British Gas Energy Trust||40,303|40,303|||
|Energy savings fund||66,973|66,973|||
|Total Restricted<br>Funds|227,853|3,575,403|3,641,967||161,289|
|Total Funds|1,407,114|4,096,125|3,976,235||1,527,004|



## 

## 



## 

## 

|General|contingencies|contingencies|contingencies|To cover additional<br>and unexpected<br>expenses<br>not|covered by either of|
|---|---|---|---|---|---|
|||||the other designated<br>funds.||
|IT re-provision||fund||To cover future Investments<br>in our IT infrastructure|where<br>major items|
|||||ofequipment<br>need replacing,<br>upgrading,<br>or adding|to the network.|
|Restricted Funds:||||||
|Citizens|Advice||—Seams Action|Funds provided<br>by Citizens Advice to provide advice to people who||
|||||have experienced<br>online seams.||
|S-O-T Housing||&Debt Advice||Funds received from Stoke-on-Trent<br>Council to provide<br>Housing<br>and||
|||||Debt Advice||
|Children|in Need|||Funds to expand the work we do with refugee and|migrant<br>families|
|||||supporting<br>them to access education.||
|Carbon|Monoxide|||Funds provided<br>by Citizens Advice to offer advice|and to support|
|||||clients about carbon monoxide.||
|Voices (WBBL)||||A fund provided<br>by the Voices Partnership<br>to provide Specialist||
|||||Welfare Benefits to frontline<br>staff working<br>for partner<br>organisations.||
|DECC —Big Energy Saving||||Funds from the DECC to support<br>an energy saving|network<br>to assist|
|Network||||consumers<br>getting a good deal on their energy.||
|MaPS Debt Helpline||||Funds provided<br>by MaPS via Citizens Advice to provide a national||
|||||helpline<br>for clients<br>in Debt.||
|Citizens|Advice||—Face to Face|A restricted<br>fund provided<br>by the Money and Pension Service via||
|Debt Advice||||Citizens Advice to provide face to face debt advice|to people facing|
|||||financial exclusion.||
|Big Lottery- Welcome Advice||||Funds provided<br>by the National<br>Lottery to support|and advise new|
|||||migrants.||
|Citizens|Advice||—Energy Advice|Funds received<br>from Citizens Advice to provide energy advice.||
|Consumer<br>Advice||||A fund provided<br>by Citizens Advice (from a grant from BEIS)to deliver||
|||||part ofthe national<br>consumer<br>helpline.||
|Justise Together|||Initiative|Funding<br>from a partnership<br>ofgrant making<br>trusts|to develop and|
|||||promote<br>immigration<br>advice.||
|Potteries Moneywise||||Funds received and accrued to run the Potteries Moneywise<br>financial.||
|||||capability<br>project and the National<br>lottery community<br>fund.||
|MaPS National|||Debt hub|Funds provided<br>by MaPS via Citizens Advice to be part ofthe supply||
|||||chain for CA's national<br>debt advice hub.||
|||||Funds provided<br>by Access to Justice to fund work|to support<br>women|
|Access|to Justice|||with no recourse to public funds who are at risk of|exploitation.|
|Multiply||||Funds from the Department<br>for education<br>via S-O-T and Staffordshire||
|||||County Councils to provide numeracy<br>support to financial<br>capability||
|||||clients||
|Citizens|Advice||—IDMA|Funds from Citizens Advice to deliver debt advice|via webchat.|





## 

## 

## 

|Staffordshir<br>Notes to the|Staffordshir<br>Notes to the|e<br>North <br> financial|and Stoke on Trent Citizens Advice Bureaux<br> statements<br>for the year ended 31 March 2023|||
|---|---|---|---|---|---|
|17. Purposes ofFunds-||||||
|(continued)||||||
|S-0-TRefugee 8 Asylum<br>Project|||A restricted<br>fund provided<br>by Stoke-on-Trent<br>Council to provide<br>information,<br>advice and representation<br>to refuges and asylum seekers|||
||||dispersed<br>by the Home Office to North Staffordshire.|||
|Energy Savings Trust|||A Fund provided<br>by the Energy Redress Fund to provide advice|and||
||||support to people struggling<br>with their energy costs.|||
|British Gas Energy Trust|||A Fund provided<br>by the British Gas Energy Trust to fund energy|||
||||advice.|||
|Trussell Trust (SMD)|||Funds provided<br>by the Trussell Trust to provide financial<br>capability|||
||||advice to people using foodbanks<br>in Staffordshire<br>Moorlands|||
|Trussell Trust (NuL)|||Funds provided<br>by the Trussell Trust to provide financial<br>capability|||
||||advice to people using foodbanks<br>in Newcastle-under-Lyme.|||
|Staffordshire|||A restricted<br>fund provided<br>by the Staffordshire<br>Police and Crime|||
|CommissionerNictims|and||Commissioner<br>under the Victims and Witnesses<br>Fund to CNS to|||
|Witnesses<br>Fund|||support outreach<br>work to engage with the victims of hate crime.|||
|Uniting<br>Staffordshire||Against|A service commissioned<br>for police, fire, Rescue L Crime to support|||
|Hate|||local victims of hate crime and develop awareness<br>of hate crime|||
||||across Staffordshire.|||
|Staffordshire|||Funds from the Office ofthe Police and Crime Commissioner<br>to fund|||
|Commissioner/Staffordshire|||the Staffordshire<br>Victim Gateway.|||
|Victim Gateway||||||
|Voices (Benefits)|||Funds received to provide benefits advice and training<br>to people|||
||||working<br>with the Voices Project in Stoke, provided<br>by the Big Lottery|||
||||Fund's<br>Fulfilling<br>Lives Investment.|||
|National<br>Lottery Community|||Funds received and accrued<br>from the national<br>lottery community|fund||
|Fund -Potteries Gold|||to deliver the Potteries Gold Project to support<br>people affected by|||
||||Welfare Reform<br>in Stoke-on-Trent.|||
||||Funds to provide energy advice<br>in some ofthe poorest wards<br>in|Stoke-||
|Weston Power|||on-Trent.|||
|NS Multiple Sclerosis|Society||A restricted<br>fund provided<br>by the NS MS Society to support advice||to|
||||people affected by Multiple Sclerosis.|||
|N Compass Staffs Carers|||A fund provided<br>by N Compass to provide<br>money advice to Carers||in|
||||Staffordshire.|||
|Staffordshire<br>Community|||A Fund provided<br>by the Staffs Community<br>Foundation<br>to support|the||
|Foundation|||Volunteers|||
|Combined<br>Healthcare|NHS||A Fund provided<br>by combined<br>Healthcare<br>to provide money advice||to|
|Trust|||people with serious mental<br>health issues.|||
|Stoke North Big Local|||A fund provided<br>by the National<br>Lottery via the Stoke North Big Local|||
||||project to provide<br>Money Advice<br>in the north ofthe city|||
|National<br>Lottery Office|||Funds provided<br>by National<br>Lottery Community<br>Fund to build the|||
|Extension|||extension<br>to Advice House|||
|Coalfields<br>Refurbishment||1|A restricted<br>fund from the Coalfields<br>Regeneration<br>Trust to refurbish|||
|(Hanley)|||parts ofour building<br>to improve access and enable us to support|more||
||||projects.|||





## 

|Newcastle|Office Refurbishment|Office Refurbishment|-|A fund|provided|by Citizens Advice|and the Coalfields|Regeneration|Regeneration|Regeneration|
|---|---|---|---|---|---|---|---|---|---|---|
|||||Trust for refurbishment<br>ofthe premises<br>in Newcastle||||and a new|||
|||||telephone<br>system.|||||||
|Biddulph|Town|Council||To provide a Citizens Advice Service in Biddulph.|||||||
|VOICES (Housing)||||Funds|received|to provide<br>Housing|Advice and training||to people||
|||||working|with the|Voices Project in Stoke, provided<br>by||the Big Lottery|||
|||||Fund's|Fulfilling|Lives Investment.|||||
|Help to Claim||||Funds|provided|by the DWP via Citizens Advice to help|||residents|claim|
|||||Universal<br>Credit.|||||||
|Help to Claim||(Best Practice||Funds|provided|by Citizens Advice|to host a Best Practice Lead|||for the|
|Lead)||||North Midlands||area, to collate and|share best practice||amongst|the|
|||||local Help to Claim Services and contribute<br>to national|||||initiatives.||
|City SOT|Fuel|Voucher Scheme|—|Money|provided|by SOT CC for the Household<br>Support|||Fund for|fuel|
|||||vouchers for vulnerable<br>clients|||||||
|Aspire Financial<br>Capability||||Funds|provided|by Aspire Housing|to provide financial||capability||
|||||training|to their|residents.|||||
|Refugee Action||||Funds|provided|by Refugee Action|to support<br>work with refugees|||and|
|||||asylum|seekers|in Stoke-on-Trent.|||||
|Citizens Advice —Advice Line||||Funds|from Citizens Advice to add||extra capacity to the national|||Advice|
|Extra||||Line.|||||||



## 

## 

## 




## 

## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

|24. Reconciliation<br>of|ca|sh|R|ows|from operati|ng<br>activities||
|---|---|---|---|---|---|---|---|
|||||||2023|2022|
|||||||E|E|
|Net Income for the reporting||||period||284,630|119,890|
|Add Depreciation||||||69,836|80,573|
|Less Interest Income||||||(47)|(3)|
|Decrease /(Increase)in||debtors||||(1,014,161)|(69,921)|
|(Decrease) / Increase|in|creditors||||555,265|(91,106)|
|Net cash provided<br>by|operating||||activities|(104,477)|39,433|
|25. Cash flow from financing||||activities||||
|||||||2023|2022|
|||||||E|E|
|Net finance leases||||||||
|Repayment<br>of borrowings|||||||(7,214)|
|Net cash used by financing|||activities||||(7,214)|



## 

||||2023|2022|
|---|---|---|---|---|
||||E|E|
|Cash|at bank and|in hand|1,165,289|1,292,420|
|Total|cash &cash equivalents||1 165,289|1,292420|



## 

|Financial Assets||||
|---|---|---|---|
|||2023|2022|
|Debt instruments|measured|E|E|
|Amortised cost:||||
|Trade debtors (note <br>Other debtors (note|12)<br> 12)|677,239<br>27,723|105,416<br>14,859|
|||704962|120275|





|Staffordshire|North and Stoke|on Trent Citizens Advice Bureaux|on Trent Citizens Advice Bureaux|
|---|---|---|---|
|Notes to the financial statements||for the year ended 31 March 2023||
|Financial<br>Liabilities||||
|||2023|2022|
|||5||
|Trade Creditors (note 13)||106,232|51,077|
|Finance Leases (notes 13)<br>Other Creditors (note 13)<br>Accruals (note 13)||147,692<br>191,947<br>448,071|66,504<br>76,999<br>196,580|



|28.Merger Leek CAB fk Cheadle CAB|Unrestricted|Restricted|2023|
|---|---|---|---|
||||Total|
|Leek CAB|94,440||94,440|
|Cheadle CAB|91,393||91,393|
||185'833||185,833|



