## 

|Report<br>ofthe Directors and Trustees|Report<br>ofthe Directors and Trustees||2-14|
|---|---|---|---|
|Independent<br>Auditor's|Report||15-18|
|Statement of Financial|Activities Incorporating|the Income and Expenditure|19|
|Account||||
|Balance Sheet|||20|
|Cashflow|||21|
|Notes to the Financial|Statements||22-42|





## 

|Trustees|and|Directors:|R.J.Pemberton|(Chair)|(Chair)|
|---|---|---|---|---|---|
||||Dr L. Haines|||
||||J.Seaman|||
||||J.Davies|||
||||R. Holt|||
||||A. Wilshaw|||
||||B.Lawton|||
||||E. Porteous|||
||||A. Teasdale|||
||||A. Powner|||
||||C. Brady|||
||||S. Nixon (resigned||29/09/20)|
||||A. Kazmi (appointed||15/4/21)|



|Chief Executive and|Chief Executive and||
|---|---|---|
|Company|Secretary:|S.Harris|
|Registered|Office:|Advice House|
|||Cheapside|
|||Hanley|
|||Stoke on Trent|
|||ST1 1HL|
|Bank:||Unity Trust Bank pic|
|||9, Brindley Place|
|||Birmingham|
|||B1 2HB|
|Auditors:||Dains LLP|
|||2, Etruria Office Village,|
|||Forge Lane|
|||Etruria,|
|||Stoke-on-Trent|
|||ST1 5RQ|





## 

## 

## 

## 



## 

## 

## 



## 

## 

## 

## 



## 

## 

## 

## 



## 




## 

## 

|than the population||at large. Th|e profile is for|cli|ents using<br>all of|our services.||
|---|---|---|---|---|---|---|---|
|Age<br>Under 25||25-64||65|and over|||
|8.24%||84.96%||6.80%||||
|Gender||||||||
|Male||Female||Prefer a different||term||
|43.14%||56.80%||0.07%||||
|Health||||||||
|Disabled|Long term health condition||||No disability|or LTHC||
|3.93%|22.84%||||73.23%|||
|Housing<br>Tenure||||||||
|Owner Occupier||Private|Tenant|Social Tenant||Other||
|17.59%||27.19%||38.60%||16.62%||
|Occupation<br>Employed/self-||Sick or|Unemployed||Other|Retired|Carers|
|employed<br>34.36%||disabled<br>21.95%|20.71%||8.52%|7.74%|6.62%|
|Ethnic Origin<br>White UK<br>68.78%||Black (all<br>categories)<br>8.06%|Asian (all<br>categories)<br>9.83%||White<br>Other<br>7.88%|Other<br>3.79%|Mixed (all<br>categories)<br>2.23%|



## 



## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 

## 




## 

## 

## 

## 

## 



## 

## 

## 



## 



## 

## 



||Note|Unrestricted|Restricted|Total|Total|
|---|---|---|---|---|---|
|||Funds|Funds|Funds|Funds|
|||2021|2021|2021|2020|
|||F|E|F|P|
|incoming<br>from:<br>Donations<br>and Legacies<br>Charitable<br>Activities<br>Other Trading<br>Activities<br>investment||263,960<br>354,834<br>6,310<br>12|3,283,635|263,960<br>3,638,469<br>6,310<br>12|105,464<br>3,613,788<br>7,320<br>9|
|Total income||625,116|3„283,635|3,90&,751|3,726,581|
|Expenditure<br>on:<br>Raising funds<br>Charitable<br>Activities<br>Total expenditure|6<br>7,8|53,464<br>308,832<br>362,296|3,337,512<br>3,337,512|53,464<br>3,646,344<br>3,699,808|51,778<br>3,446,498<br>3,498,276|
|Net income /(expenditure)||262,820|(53,877)|208,943|228,305|
|Transfers<br>between<br>funds<br>Net movement<br>in funds||(5,876<br>256,944|5,876<br>48,001|208,943|228,305|
|Reconciliation<br>offunds||||||
|Total funds brought<br>forward<br>Total funds carried forward|17|922,317<br>1,179,261|275,854<br>227„853|1,198,171<br>1,407,114|969,866<br>1,198,171|





## 

## 

||||Note|2021|2020|
|---|---|---|---|---|---|
|||||F||
|Fixed assets<br>Tangible assets||||468,994|432,193|
|Current assets||||||
|Debtors|||12|223,598|414,3'I 7|
|Cash at bank and|in|hand||1,312,638|753,826|
|||||1,536,236|1,168,143|
|Creditors —amounts||falling due||||
|within one year|||13|(598,116)|(394,951)|
|Net current assets||||938,120|773,192|
|Creditors —amounts<br>after one year||falling due|14||(7,214)|
|Total net assets||||1,407,114|1.198,171|
|The funds ofthe|Charity|||||
|Unrestricted<br>funds|||17|1,179,261|922,317|
|Restricted<br>funds|||17|227,853|275,854|
|Total charity funds||||1,407, 'l14|1,198,171|





## 

## 

|||||||Note|2021|2020|
|---|---|---|---|---|---|---|---|---|
|Cash flows from|operating|activities|||||||
|Net cash provided|/(used<br>in)|by operating|activities|||25|691,755|(26,852)|
|Cash flows from|financing|activities:||||26|(17,337)|(17,337)|
|Cash flows from|investing|activities:|||||||
|Interest income||||||5|12|9|
|Purchase<br>oftangible<br>fixed assets||||||11|(115,618)|38,134|
|Net cash used in|investing|activities|||||(115,606)|(38,125)|
|Increase /(Decrease)<br>in cash||and cash equivalents|||in||558,812|(82,314)|
|the reporting<br>year|||||||||
|Cash and cash equivalents<br>at the beginning||||ofthe|||753,826|836,140|
|reporting<br>period|||||||||
|Cash and cash equivalents||at the end|of|the||27|1,312,638|753,826|
|reporting<br>period|||||||||



## 

|||2020|Cash flows|Other Changes|2021|
|---|---|---|---|---|---|
|Long <br>Short|—term borrowings<br> term borrowings|( 7,214)<br>(17,337)|17,337|7,214<br>(7,214)|(7,214)|
|Total|liabilities|24,551|17,337||7,214|
|Cash|8 cash equivalents|753,826|558,812||1,312,638|
|Total|net debt|729,275|576,149||1,305,424|





## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

|unting<br>p|olicies (Continued)|||
|---|---|---|---|
|Freehold|Property|2% Straight|Line|
|Fixtures, fittings and equipment||20-33.33%|on reducing balance|
|||basis||
|Leasehold|property|Over the term ofthe lease||



## 

## 



## 

## 

## 

## 

## 

## 

## 

## 



## 

||||||||2021|
|---|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted||Total|
|Grants||||255,939|||255,939|
|Donations||||8,021|||8,021|
|||||263,960|||263,960|
||||||||2020|
|||||Unrestrictedf|Restricted||Total|
|Grants||||100,330|||100,330|
|Donations||||5,134|||5,134|
|||||105„464|||105,464|
|ncome from Charitable|||activities|||||
||||||||2021|
|||||Unrestricted|Restricted||Total|
|Grants and contract income||||||||
|receivable|for charitable|||||||
|activity, advice and||||||||
|information||||||||
|Generalist|Advice|||222,081|335,481||557,562|
|Debt Advice|||||829,008||829,008|
|Specialist|Advice|||'I32,753|492,855||625,608|
|SVG 8 Consumer||Advice|||1,626,291||1,626,291|
|||||354,834|3,283,635||3,638,469|
||||||||2020|
|||||Unrestricted|Restricted||Total|
|||||E||F||
|Grants and contract income||||||||
|receivable|for charitable|||||||
|activity, advice and||||||||
|information||||||||
|Generalist|Advice|||218,598|331,052||549,650|
|Debt Advice||||4,348|779,587||783,935|
|Specialist|Advice|||215,823|591,167||806,990|
|SVG 8 Consumer||Advice|||1,473,2'I|3|1,473,213|
|||||438,769|3,175,019||3,613,788|



## 



## 

|||||||Unrestricted|Restricted|2021|
|---|---|---|---|---|---|---|---|---|
|||||||Funds|Funds|Total|
||Training|events||||6,310||6,310|
|||||||Unrestricted|Restricted|2020|
|||||||Funds|Funds|Total|
||Training|events||||7,320||7,320|
|5.|Investment||income||||||
|||||||||2021|
|||||||Unrestricted|Restricted|Total|
||Bank interest|||||12||12|
|||||||||2020|
|||||||Unrestricted|Restricted|Total|
||Bank interest||||||||
|6.|Expenditure|||on Raising Funds|||||
|||||||Unrestricted|Restricted|2021|
|||||||Funds|Funds|Total|
|||||||F||f|
||Costs|of|Generating||funds|53,464||53,464|
|||||||Unrestricted|Restricted|2020|
|||||||Funds|Funds|Total|
||Costs|of|Generating||funds|51,778||51,778|





## 

|Expenditure<br>On Charitable|Expenditure<br>On Charitable|Expenditure<br>On Charitable|activities||||
|---|---|---|---|---|---|---|
|Charitable|activities 2021|||Unrestricted|Restricted|2021|
|||||Funds|Funds|Total|
|Generalist|Advice|||150,714|392,209|542,923|
|Debt Advice|||||829,008|829,008|
|Specialist|Advice|||158,118|467,490|625,608|
|SVG 8 Consumer||Advice|||1,648,805|1,648,805|
|||||308,832|3,337,512|3,646,344|
|Charitable|activities 2020|||Unrestricted|Restricted|2020|
|||||Funds|Funds|Total|
|Generalist|Advice|||152,933|403,461|556,394|
|Debt Advice||||4,071|778,647|782,718|
|Specialist|Advice|||139,654|551,061|690,715|
|SVG 8 Consumer||Advice|||1,416,671|1,416,671|
|||||296,658|3,149,840|3,446,498|





## 

|Analysis of<br>Expenditure<br>on charitable|Activities<br>undertaken<br>directly|Direct<br>Costs|Support<br>Costs|2021<br>Total|
|---|---|---|---|---|
|activities|||||
|Generalist|||||
|Advice|||||
||Wages 8 salaries<br>Staff 8 volunteers|387,240<br>833|34,115<br>3,129|421,355<br>3,962|
||Office costs|8,040|37,349|45,389|
||Premises costs|13,401|38,601|52,002|
||Governance<br>costs||2,291|2,291|
||Other Costs|3,240|14,684|17,924|
|||412,754|130,169|542,923|
|Debt Advice|||||
||Wages 8 salaries<br>Staff 8 volunteers|623,725<br>2,479|69,303<br>3,442|693,028<br>5,921|
||Office costs|6,308|34,449|40,757|
||Premises costs|156|72,359|72,515|
||Governance<br>costs||2,291|2,291|
||Other Costs|1,324|13,172|14,496|
|||633,992|195,016|829,008|
|Specialist Advice|||||
||Wages 8 salaries<br>Staff 8 volunteers|457,939<br>3,233|53,725<br>6,165|511,664<br>9,398|
||Office costs|12,260|33,305|45,565|
||Premises costs||41,710|41,710|
||Governance<br>costs||2,291|2,291|
||Other Costs|1,808|13,172|14,980|
|||475,240|150,368|625,608|
|SVG 8 Consumer|||||
|Advice|||||
||Wages 8 salaries<br>Staff 8 volunteers|1,237,918<br>3,779|152,970<br>3,052|1,390,888<br>6,831|
||Office costs|28,547|28,286|56,833|
||Premises costs|54,377|23,815|78,192|
||Governance<br>costs|3,375||3,375|
||Other Costs|112,686||112,686|
|||1,440,682|208,123|1,648,805|
|Total||2,962,668|683,676|3,646,344|





## 

|Analysis<br>of<br>Expenditure<br>on<br>charitable<br>activities|Analysis<br>of<br>Expenditure<br>on<br>charitable<br>activities|Analysis<br>of<br>Expenditure<br>on<br>charitable<br>activities|Activities<br>undertaken<br>directly|Direct<br>Costs|Support<br>Costs|2020<br>Total|
|---|---|---|---|---|---|---|
|Generalist|||||||
|Advice|||||||
||||Wages 8 salaries<br>Staff 8 volunteers|387,959<br>11,96'I|35,748<br>1,448|423,707<br>13,409|
||||Office costs|2,133|33,218|35,351|
||||Premises costs|11,022|34,079|45,101|
||||Governance<br>costs||2,383|2,383|
||||Other Costs|28,171|8,272|36,443|
|||||441,246|115,148|556,394|
|Debt Advice|||Wages 8 salaries<br>Staff 8 volunteers|609,336<br>5,931|71,221<br>7,244|680,557<br>13,175|
||||Office costs|7,637|31,703|39,340|
||||Premises costs||47,200|47,200|
||||Governance<br>costs||2,383|2,383|
||||Other Costs|63||63|
|||||622,967|159,751|782,718|
|Specialist|Advice||||||
||||Wages 8 salaries<br>Staff 8 volunteers|486,787<br>11,525|57,392<br>3,029|544,179<br>14,554|
||||Office costs|12,223|32,825|45,048|
||||Premises costs|42|47,522|47,564|
||||Governance<br>costs||2,383|2,383|
||||Other Costs|36,987||36,987|
|||||547,564|143,151|690,715|
|SVG 8 Consumer|||||||
|Advice|||Wages 8 salaries<br>Staff 8 volunteers|1,011,974<br>7,044|121,637<br>1,448|1,133,611<br>8,492|
||||Office costs|21,734|46,357|68,091|
||||Premises costs|41,071|47,630|88,701|
||||Governance<br>costs||2,383|2,383|
||||Other Costs|112,636|2,757|115,393|
|||||1,194,459|222,212|1,416,671|
|Total||||2,806,236|640,262|3,446,498|





## 

## 

|et movement<br>in fun|d|s|||||||
|---|---|---|---|---|---|---|---|---|
||||||||2021|2020|
|This is stated after|charging:||||||F|F|
|Depreciation|||||||78,817|59,274|
|Operating<br>lease rentals|||||||84,792|84,792|
|Auditors'<br>remuneration:|||||||||
|- Audit services|||||||7,000|6,400|
|aff costs|||||||||
||||||||2021|2020|
|Wages and salaries|||||||2,775,920|2,539,104|
|Social security costs|||||||203,256|189,577|
|Redundancy<br>8 Settlement|||costs|||||23,431|
|Pension costs|||||||91,223|81,720|
|Benefits|||||||12,945|15,816|
||||||||3,083,344|2,849,648|
||||||||No.|No.|
|The average<br>number||of employees,|||analysed|by function was:|||
|Charitable<br>activities|||||||160|144|
|Cost of generating|funds||||||1|1|
|Management<br>and administration||||of|charity||2|2|
||||||||163|147|



## 



## 




## 

## 

|Deferred|income||||
|---|---|---|---|---|
||||2021|2020|
||||F||
|Deferred|income|Brought Forward|83,542|221,566|
|Resources deferred<br>during the year|||263,423|83,542|
|Amount|released|from previous year|83,542|221,566|
|Deferred|income|Carried Forward|263,423|83,542|



## 

||||||||
|---|---|---|---|---|---|---|
|nalysis<br>ofcreditor|s|&than|1 year||||
|||||2021||2020|
|Obligations<br>Under|Finance||Lease|||7,214|
|The finance lease is||secured|against the asset to which|it relates.|||
|Analysis<br>of net assets between funds —current year|||||||
||||Unrestricted|Designated|Restricted|2021|
||||funds|funds|funds||
||||F|P|||
|Tangible fixed assets||||241,141|227,853|468,994|
|Current assets|||1,070,986|465,250||1,536,236|
|Creditors-amounts|falling||(598,116)|||(598,116)|
|due within one year|||||||
|Creditors-amounts|falling||||||
|due after one year|||||||
|Net assets at 31 March 2021|||472,870|706,391|227,853|1,407,114|
|Analysis ofnet assets between funds —prior year|||||||
||||Unrestricted|Designated|Restricted|2020|
||||funds|funds|funds||
||||||F||
|Tangible fixed assets||||156,339|275,854|432,193|
|Current assets|||744,327|423,816||1,168,143|
|Creditors-amounts|falling||(394,951)|||(394,951)|
|due within one year|||||||
|Creditors-amounts|falling||(7,214)|||(7,214)|
|due after one year|||||||
|Net assets at 31 March 2020|||342,162|580,155|275,854|'l,198,171|



## 



## 

## 

## 

|Movements<br>in funds|—current year||||||
|---|---|---|---|---|---|---|
|||At 1|Incoming|Outgoing|Transfer|At 31|
|||April|resources|resources|s|March|
|||2020||||2021|
|||F||||F|
|Unrestricted<br>funds|||||||
|General funds||292,162|345,701|159,117|(41,533)|437,213|
|Other income|||187,725|187,725|||
|LAA Fund|||15,454|15,454|||
|||292,162|548,880|362,296|(41,533)|437,213|
|Designated<br>funds<br>Fixed assets||156,339|76,236|||232,575|
|Building repairs<br>Staffing costs<br>IT Re-provision<br>General contingencies||50,000<br>324,151<br>50,000<br>49,665<br>630,155|76,236||35,657<br>35,657|50,000<br>359,808<br>50,000<br>49,665<br>742,048|
|Total unrestricted|funds|922,317|625,116|362,296|(5,876)|1,179,261|
|Restricted<br>Funds|||||||
|Citizens Advice - IDMA|||73,389|73,389|||
|Consumer<br>Advice|||832,857|832,857|||
|Biddulph<br>Town Council<br>Help to Claim<br>Help to Claim (Best Practice|||25,000<br>303,281<br>39,648|25,000<br>303,281<br>39,648|||
|Lead)<br>DECC - Big Energy|Saving||500|500|||
|Network|||||||
|S-0-T Housing<br>8 Debt Advice<br>Refugee Action|||153,385<br>6,000|153,385<br>6,000|||
|Citizens Advice-|||||||
|Face toface debt advice|||397,555|397,555|||
|Citizens Advice-|||||||
|Energy Advice<br>VOICES (Housing)|||41,857<br>27,630|41,857<br>27,630|||
|Big Lottery Fund-<br>Potteries Moneywise|||157,077|157,077|||
|Aspire Financial<br>Capability|||46,153|46,153|||





|Movements<br>in funds|—curr|ent y|ear (continued|)||||
|---|---|---|---|---|---|---|---|
||||At 1|Incoming|Outgoing|Transfer|At 31|
||||April|resources|resources||March|
||||2020f||||2021|
|Children<br>in Need||||29,784|29,784|||
|Henry Smith||||8,933|8.933|||
|Staffordshire<br>Commissioner-||||||||
|Restorative<br>Justice|||20,000||20,000|||
|Citizens Advice —Adviceline||extra||7,200|7,200|||
|SoT Refugee 8 Asylum<br>Challenge<br>North Staffs|project|||23,112<br>36,340|23,112<br>36,340|||
|Staffordshire<br>Commissioner||||||||
|Victims and Witnesses|Fund|||21,912|21,912|||
|Staffordshire<br>Commissioner-||||||||
|Staffordshire<br>Victim Gateway|||56,638|763,265|765,779|5,876|60,000|
|Voices (Benefits)||||50,000|50,000|||
|Access to Justice||||48,568|48,568|||
|Voices (WBLL)<br>Citizens Advice —Seams Action||||98,816<br>30,169|98,816<br>30,169|||
|Big lottery Fund —Potteries||||55,079|55,079|||
|Gold||||||||
|NS Multiple Sclerosis Society<br>Community<br>Investment<br>Fund<br>National<br>Lottery —Office|||20,935<br>163,878|6,125|6,125<br>12,867<br>14,968||8,068<br>148,910|
|extension||||||||
|Coalfields<br>Refurbishment|1||6,432||273||6,159|
|(S-0-T)<br>Newcastle<br>office refurbishment|||7,97'I||3,255||4,716|
|Total restricted funds|||275,854|3,283,635|3,337,512|5,876|227,853|
|Total funds|||1,198,171|3,908,751|3,699,808||1,407,114|
|Movements<br>in funds —prior||year||||||
||||At 1|Incoming|Outgoing|Transfers|At 31|
||||April|resources|resources||March|
||||2019f||||2020<br>F|
|Unrestricted<br>funds||||||||
|General funds|||92,717|396,280|146,835|(50,000)|292,162|
|Other income||||105,464|105,464|||
|LAA Fund||||49,818|49,818|||
||||92,717|551,562|302,117|(50,000)|292,162|
|Designated<br>funds<br>Fixed assets|||202,658||46,319||156,339|
|Building repairs<br>Staffing costs<br>IT Re-provision<br>General contingencies|||50,000<br>324,151<br>49,665<br>626,474||46,319|50,000|50,000<br>324,151<br>50,000<br>49,665<br>630,155|
|Total unrestricted<br>funds|||719,191|551,562|348,436||922,317|





|Notes to the financial state|Notes to the financial state|ments<br>for t|he year ende|d 31 March|2021||
|---|---|---|---|---|---|---|
|Movement<br>in funds —prior year||(continued)<br>At 1|Incoming|Outgoing|Transfer|At 31|
|||April|resources|resources||March|
|||2019||||2020|
|Restncted<br>F<br>s<br>Und||f||E.|||
|Aspire<br>Consumer<br>Advice||20,096|25,923<br>702,044|25,923<br>722,140|||
|Biddulph<br>Town Council|||25,000|25,000|||
|Help to Claim|||280,129|280,129|||
|Help to Claim (Best Practice|||39,000|39,000|||
|Lead)|||||||
|DECC - Big Energy Saving|||500|500|||
|Network|||||||
|S-0-THousing<br>8 Debt Advice|||150,000|150,000|||
|Refugee Action|||6,000|6,000|||
|Citizens Advice-|||364,224|364,224|||
|Face to face debt advice|||||||
|Citizens Advice—|||17,140|17,140|||
|Energy Advice<br>VOICES (Housing)<br>Big Lottery Fund-|||24,985<br>156,439|24,985<br>156,439|||
|Potteries Moneywise|||||||
|Aspire Financial<br>Capability<br>Children<br>in Need|||48,644<br>28,353|48,644<br>28,353|||
|Henry Smith<br>Staffordshire<br>Commissioner-|||26,667<br>124,731|26,667<br>104,731||20,000|
|Restorative<br>Justice|||||||
|Citizens Advice - IDMA|||56,902|56,902|||
|SoT Refugee Asylum<br>Project|||93,038|93,038|||
|Challenge<br>North Staffs<br>Staffordshire<br>Commissioner—|||46,000<br>21,912|46,000<br>21,912|||
|Victims 8 Witnesses<br>Fund|||||||
|Staffordshire<br>Commissioner-|||624,172|567,534||56,638|
|Staffordshire<br>Victim Gateway|||||||
|Voices (Benefits)|||50,000|50,000|||
|Access to Justice|||10,000|10,000|||
|Voices (WBBL)|||97,529|97,529|||
|Citizens Advice —Seams Action|||22,266|22,266|||
|Big lottery Fund —Potteries|||85,683|85,683|||
|Gold|||||||
|NS Multiple Sclerosis Society<br>Oak foundation|||7,000<br>19,110|7,000<br>19,110|||
|EU Migrants|||15,000|15,000|||
|Comic Relief|||6,628|6,628|||
|Community<br>Investment<br>Fund||33,802||12,867||20,935|
|Big Lottery Fund—<br>Office extension||178,846||14,968||163,878|
|Coalfields<br>Refurbishment|1|6,705||273||6,432|
|(S-0-T)<br>Newcastle<br>office refurbishment||11,226||3,255||7,971|
|Total restricted funds||250,675|3,175,019|3,149,840||275,854|
|Total funds||969,866|3,726,581|3,498„276||1,198,171|





## 

## 

## 

## 



|Purposes offunds||||
|---|---|---|---|
|(continued)||||
|DECC —Big Energy|Funds<br>from the DECC to support<br>an energy<br>saving<br>network||to|
|Saving<br>Network|assist consumers<br>getting<br>a good deal on their energy|||
|Citizens Advice —Face|A restricted<br>fund provided<br>by the Money Advice Service<br>via|||
|to Face Debt Advice|Citizens Advice<br>to provide face to face debt advice to people|||
||facing financial<br>exclusion.|||
|Citizens Advice —Energy|Funds received from Citizens Advice under the Energy Best Deal,|||
|Advice|Energy Best Deal extra and Big Energy Saving Week projects|to||
||help people get a better deal on their energy.|||
|Consumer<br>Advice|A fund provided<br>by Citizens Advice (from a grant from BEIS)to|||
||deliver part of the national<br>consumer<br>helpline.|||
|Big Lottery Fund—<br>Potteries<br>Moneywise|Funds received<br>and accrued to run the Potteries<br>Moneywise<br>financial<br>capability<br>project under the Improving<br>Financial|||
||Confidence<br>Investment.|||
|Access to Justice|Funds provided<br>by Access to Justice to fund work to support|||
||women<br>with no recourse to public funds who are at risk of|||
||exploitation.|||
|Citizens Advice —IDMA|Funds from Citizens Advice to deliver debt advice via|||
||webchat|||
|SoT Refugee 8 Asylum<br>project|A restricted<br>fund provided<br>by Stoke-on-Trent<br>City Council to<br>provide<br>information,<br>advice and representation<br>to refugees<br>and<br>asylum seekers dispersed<br>by the Home Office to North|||
||Staffordshire.|||
|Challenge<br>North Staffs|Funds received from various sources,<br>including<br>SOT CC and|||
||Staffs County Council to support the work of CNS|||
|Staffordshire|A restricted<br>fund provided<br>by the Staffordshire<br>Police and Crime|||
|Commissioner/Victims|Commissioner<br>under the Victims and Witnesses<br>Fund to CNS|to||
|and Witnesses<br>Fund|support outreach<br>work to engage<br>with the victims of hate crime.|||
||Funds from the Office ofthe Police and Crime Commissioner|to||
|Staffordshire|fund the Staffordshire<br>Victim Gateway.|||
|Commissioner/Staffordsh||||
|ire Victim Gateway<br>Voices (Benefits)|Funds received to provide<br>benefits advice and training<br>to people<br>working<br>with the Voices project in Stoke, provided<br>by the Big|||
||Lottery Fund's<br>Fulfilling<br>Lives Investment.|||
|Big Lottery Fund—<br>Potteries<br>Gold|Funds received and accrued to deliver the Potteries<br>Gold project<br>to support<br>people affected by welfare<br>reform<br>in Stoke-on- Trent.|||
|NS Multiple Sclerosis<br>Society<br>Henry Smith|A restricted<br>fund provided<br>by the NS MS Society to support<br>advice<br>to people affected by Multiple Sclerosis.<br>Funds to provide<br>additional<br>support to asylum<br>seeking families<br>especially<br>around<br>accessing education,<br>healthcare<br>and legal|||
||entities.|||





## 

## 

## 

|National<br>Lottery Fund—<br>Office Extension|Funds<br>provided<br>by<br>the<br>Big<br>Lottery<br>Fund<br>(Formerly<br>the<br>Community<br>Fund) to build the extension<br>to Advice House.|
|---|---|
|Coa!fields<br>Refurbishment<br>1|A restricted<br>fund<br>from<br>the<br>Coalfields<br>Regeneration<br>Trust<br>to<br>refurbish<br>parts of our building<br>to improve access and enable<br>us|
|(Hanley)<br>Newcastle<br>Office|to support<br>more projects.<br>A fund provided<br>by Citizens Advice and the Coalfields|
|Refurbishment|Regeneration<br>trust for refurbishment<br>of the premises<br>in|
||Newcastle<br>and a new telephone<br>system.|
|Biddulph<br>Town Council|To provide a Citizens advice service<br>in Biddulph.|
|SOT Housing<br>Advice<br>Centre|Funds received from Stoke-on-Trent<br>City Council to<br>prevent homelessness<br>by providing<br>specialist debt and|
||housing<br>advice.|
|VOICES (Housing)|Funds received to provide housing<br>advice and training<br>to people<br>working<br>with<br>the Voices project<br>in Stoke, provided<br>by the<br>Big|
||Lottery Fund's<br>Fulfilling<br>Lives Investment.|
|Help to Claim|Funds<br>provided<br>by<br>Citizens<br>Advice<br>to<br>help<br>residents<br>claim|
||Universal<br>Credit.|
|Help to Claim (Best<br>Practice Lead)|Funds<br>provided<br>by Citizens<br>Advice to host a Best Practice lead<br>for the North<br>Midlands<br>area, to collate and share best practice<br>amongst<br>the<br>local<br>Help<br>to Claim<br>services<br>and<br>contribute<br>to|
||national<br>initiatives.|
|EU Migrants|A restricted<br>fund<br>provided<br>by Stoke-on-Trent<br>City Council<br>to<br>provide<br>benefits<br>advice<br>to EU migrants<br>resident<br>in Stoke-on-|
||Trent.|
|Aspire|Funds<br>provided<br>by Aspire<br>Housing<br>to provide<br>digital assistance|
||to their residents|
|Aspire Financial|Funds provided<br>by Aspire Housing<br>to provide financial<br>capability|
|Capability|training<br>to their residents|
|Community<br>Investment|Funds<br>provided<br>by Stoke-on-Trent<br>City Council<br>to contribute<br>to|
|Fund|investments<br>in our IT capacity|
|Refugee Action|Funds provided<br>by Refugee Action to support volunteers<br>working<br>with refugees<br>and asylum seekers<br>in Stoke-on-Trent.|
|Oak Foundation|Funds to carry out research<br>into new ways of tackling<br>financial|
||exclusion<br>in Stoke on Trent and Newcastle-under<br>Lyme.|
|Citizens Advice-|Funds from Citizens Advice to add extra capacity to the national|
|Adviceline<br>extra|Adviceline.|





## 

## 

## 

|At 31 March 2021 the total ofthe charity's<br>future<br>are as follows:|minimum<br>lease payment<br>operating<br>lease|s|
|---|---|---|
||2021|2020|
|||F|
|Land and buildings<br>Less than one year<br>Between two to five years<br>Greater than five years|78,419<br>317,933<br>310,668|68,809<br>249,011<br>252,688|
||707,020|570,508|
|Other assets|||
|Less than one year<br>Between two to five years|16,089<br>33,618|15.983<br>43,859|
|Greater than five years|||
||49,707|59,842|





## 

## 

## 

## 

## 

## 

## 

## 


## 



|26.|Cash flow from<br>financing|Cash flow from<br>financing|activities|activities||||||
|---|---|---|---|---|---|---|---|---|---|
|||||||||2021|2020|
||Net finance leases|||||||||
||Repayment<br>of borrowings|||||||(17,337)|(17,337)|
||Net cash used by financing|||activities||||(17,337|(17,337)|
|27.|Analysis ofcash at bank|and in||hand||||||
|||||||||2021|2020|
|||||||||E||
||Cash at bank and<br>in hand|||||||1,312,638|753,826|
||Total cash &cash equivalents|||||||1,312,638|753,826|
|28.|Financial Instruments|||||||||
||The carrying<br>amounts<br>of|the charity's|||financial||instruments|are as follows:||
||Financial Assets|||||||||
|||||||||2021|2020|
||Debt instruments<br>measured||at|amortised||cost;||||
||Trade debtors (note||12)|||||30,167|269,959|
||Other debtors (note 12)|||||||15,266|21,268|
|||||||||45,433|291,227|
||Financial<br>Liabilities|||||||||
|||||||||2021|2020|
||Measured at amortised cost|||||||||
||Trade creditors|(note 13)||||||27,317|31,661|
||Finance Leases|(notes||13-14)||||7,214|24,551|
||Other creditors|(note 13)||||||42,715|40,199|
||Accruals (note 13)|||||||172,774|127,846|
|||||||||250,020|224,257|



