REGISTERED COMPANY NUMBER: 02504171 (England & Wales) REGISTERED CHARITY NUMBER: 1000830 HOMES ENGLAND REGISTERED PROVIDER NUMBER.. 4738 Report of the Trustees and Finaneial Statemenls for the year ended 31st March 2025 for St Riehard of Chichester Christian Care Association Ltd Known as "Stonepillow" St Riehard of Chichester Christian Care Association Ltd Contents of the Financial Statements for the year ended 31st March 2025 Page Legal and Administrative Infonnation 1102 Report of the Chair Report of the Chief Executive Report of the Trustees Sto22 Report of the Independent Auditors 23to24 Statement of Comprehensive Income 25 Statement of Financial Position 26 Cash Flow Statement 27 Notes to the Financial Statements 28to36 Detailed Income and Expenditure Ac¢ount 37 St Richard of Chiehester Christian Care Association Ltd Legal and Administrative Inform2tion for the year ended 31st March 2025 Vision We will prevent all fornls of homelessness. Mission Statement STONEPILLOW will empower people at risk of and experiencing homelessness to ￿stOre their lives and achieve sustainable independence. LEGAL AND ADMINISTRATIVE INFORMATION Conslitution St Richard of Chichester Christian Care Association is a company limited by guarantee and a registered charity governed by its mernorandum and articles of association. Th¢ company was incorpordted on 21 May 1990 (company number 2504171) and was registered as a charity (numb¢r 1000830), as d¢fined by the Charities ACL on 9th November 1990, The company trdding name is STOIYEPILLOW. Direetors and Trustees The directors of the charitable company are its trustees for the purpose of charity law and throughout this report are collectively refe￿ed to as the trustees. Trustees are appointed at the AGM by the members in accordance with Article 35 or by the trustees under Article 36. The trustees serving during the year and since the year end were as follows: Chair of Trustees Olivia Pinkney CBE QPM DL Vice Chair Anthony Fawcett Trustees Clare Apel David Coulthard Michael Cullen Philip Day Mike Fry Andrew HatTOP Shelagh Legrave CBE DL Susan Newman Rebecca Randell Peter Stevens Roanne Weekes Appointed 29 November 2023 Co-opted February 2025 Co-opted June 2025 Chief Executive Hilary Bartle Company Seeretary Tim O'Reilly Page I St Riehard of Chichester Christian Care Association Lid Legal and Administr2tive Inform2tion for the year ended 31st Mareh 2025 LEGAL AND ADMINISTRATIVE INFORMATION Principal and Registered Office 39 Southgate Chichester West Sussex P019 IDP Auditors Lewis Brownlee (Chichester) Limited Chartered Accountants and Registered Auditors Appledram Barns Chichester West Sussex P020 7EQ Solicitors Bennett Grifyin Eastgate Square l O Eastgate Square Chichester West Sussex P019 IJH Bankers Barclays Bank plc 74175 East Street Chichester West Sussex P019 IHT Page ? St Richard of Chichester Christian Care Association Ltd Report ol the Chair for the year ended 31st March 2025 The ?025 Stonepillow annual report reflects all that the brilliant staff. volunteers and supporters have achieved. for and with our clients. The world moves fast around us and we have demonstrated our consistent ability to operate irj a manner which holds our clients as our guiding focus: we have a rnature knowledge of our services" the needs which are to be met" the netsvork of partnerships within which we operat¢. and the local context which flexes around us. As we Teflect upon our first year of our 2025-20?8 Strdtegy. that clarity of thinking has helped the Board of Trustees in our decision making and I remain grateful foT the energy, focus. experience and insight which each Trustee brings to our collective effort. A significant focus for the Board has been to move our ￿ndIng profile to one of greater self-sutTiciency. relying less on funding from the public sector. which may have an uncertain fijture over the next few years. A considerable amount of work has taken place this year to shift our skills and capacity accordingly. As a result, Stonepillow is on a firni footing and. whilst in a perfect world there would be no need to prevent homelessness and restore lives, we live in the world as it is and remain tirelessly committed to our clients and to each colleague who plays their part. On behalf of the Board of Trustees, I would like to extend our heartfelt thanks to the executive team, staff, and volunteers who have worked tirelessly throughout the year lo ensure that our missiowreventing and r¢lieving homelessness, and restoring the lives of our clIent￿reMainS at the heart of everything they do. Olivia Pinkney CBE QPM DL St Richard of Chichester Christian Care Association Ltd Chief Executive Report for the year ended 31st March 2025 l am proud to present Stonepillow's 2025 Annual Repor¢ which reflects a year of meaning￿1 progress. resilience. and renewed ambition. A key milestone this year was the launch of our new three-year straiegy-Ambitions for the Future 202>202￿invel1ed at our AGM in November 2024. This strdtegy sets out a bold vision. clear priorities. and a purposeful direction to guide our work through to 2028. In 2024125, we supported over 1.000 individuals through safe accommodation. outrrach, and tailored pathways to independence. We enhanced our trauma-infomied models of support and strengthened our digitsl tools to improv¢ engagem¢nt, accessibility. and data insight-helping us better demonstraie outcomes and impact. Our pannership5 with local authorities, health services, and community organisations Continu￿ to grow. enabling more joined-up, person-centred support. We also deepened our commitmeni to sustainability. Restore. our social enterprise. remains a leader in circular economy practices-diverting over 400 tonnes of goods from landfill each year while delivering social value through training and volunteering opportunities. Despite these achievements, the year brought significant challenges. Rising demand. funding pressures. and the ongoing cost-of-living crisis placed considerable strain on our services. YeL thanks to the unwavering dedication of our staff, volunteers-who contributed over 22,000 hours-and supporters. we continued lo deliver high-quality, compassionate services. We also strengthened our 'Client Voice, programme. ensuring that those with lived experience are at the heart of shaping our services. Through co-production and increased volunteering, clients are helping to drive change and improve outcomes across our organisation and more widely across wider health. social care, criminal justice and housing system. Looking ahead. our strategy focuses on prevention, innovation. and advocacy-ensuring Stonepillow remains a catalyst for change. We ar¢ committed to transparency. continuous learning, and working collaboratively to tackle the root causes of homelessness. Thank you to everyone who has supported us this year. Your belief in our mission enables us to build hope. restore dignity. and create lasting pathways to a better future. Hilary Bartle, CEO ofstonepillow Page 4 St Richard of Chichester Christian Care Association Ltd Report of the Trustees ror the year ended 31st Mareh 2025 The trustees are pleased to present their report together with the fmancial statements for the year ended 3 1st March ?0?5. Legal and administrative inforniation set out on pages l and 2 forn￿ part of this report. The financial statements have been prepared in accordance with applicable accounting standards including Financial Standard 10? The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS I O?), the Statement of Recommended Practice for Social Housing Providers 2018, and with the Accounting Direction for Private Registered Provide￿ of Social Housing in England ?0?? STRUCTURE, GOVERNANCE AND MANAGEMENT St. Richard of Chichester Christian Care Association (Stonepillow) is a company limited by guarantee. The members of the company appotnt trustees at the AGM with one third of the existing Trustee Board comino up for reappointment each year. The number of trustees is flexible. The Tnjstee Board may co-opt new trustees during the year. but such people have to present themselves for appointment by the members at the nexl AGM. Trustees elect their own officers annually and appoint a Company S¢cTetary. There are written statements outlining the roles and responsibilities of the Chair of the Trustee Board and of individual trustees. stsnding orders governing TnLStee Board procedures and a Trustee Code of Conduct. All members of the board give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 6 of the accounts. There is a fornial induction process for new M￿teeS which aims io provide them with an understanding of the organisation and Trustees are en¢ouraged to undertake any training course relevant to the perfonnance of their duties. The trustees have joint corporate responsibility for all the aciivities of Stonepillow but, apart from the statutory obligations that fall directly upon them as a Board, exercise much of that responsibility through controlled delegation. This involves setting policies, arranging for them to be carried out with agreed resources and then monitoring operaiional and financial perforniance. Implementation of agreed policies involving day-bY￿aY management of the staff and the WOTk of Stonepillow is the responsibility of the Chief Execulive, appointed by the trustees and answerable to them. Long-terni straiegic d¢velopment and the yearly update of the Business Plan are discussed jointly by the Tn￿[ee Board and the Chief Executive. There is a joint commitment between the Trustee Board and the Chief Executive to carry out the agreed Business Plan. Implementation of project and service development set out in the Business plan is primarily the responsibility of the Chief Executive, monitored through regular progress reports. A Finance and Internal Audit committee acts on behalf of the Board in relation to the regular monitoring of ihe Association's finances and the preliminary apprdisal of other financial matters, including internal procedures. Other sub committees are in place for Services, People and FundraTsing and Communicaiions. These committees are led by Trustees and provide scrutiny and oversight. including ensuring alignment to the strategic ambitions of Stonepillow. working with ihe Executive t¢am. The trust¢es confirni that they have complied with their duty under section 4 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission in d¢ciding what activities the charity should undertake. Risk management The charity's activities are subject to a variety of regulations and legal COTnpliance. By applying appropriate governance and management structures, risk is adequately managed. The Board of Trustees acknowledges its ultimate responsibility for monitoring and reviewing the risks Stonepillow faces through a risk register which is scrutinised and updated by the Finance & Audit Committee on behalf of the trustees. The CEO and the management team are responsible for implementing all practical measures that can b¢ taken to reduce or eliminate the risks identified at that time. The system of internal control is designed to provide reasonable assurance that key business objectives will be achieve(t and the charity's assets safeguarded. Stonepillow identifies the key risks, the likelihood of those risks occU￿1n& their POEential impact and the actions beino tak.en to reduce and miticrate the risks. Risks are prioritised using a consistent scoring system. Page 5 St Riehard of Chichester Christian Care Association Ltd Report of the Trustees for the year ended 31st March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Risk management E Extreme risl immediate action. Escalate &s an issue. H High risk, action should be taken to COm￿nSale. M Moderate risk. action should be taken to monitor. L Low risk, routine acceptance of risk. STONEPILLOW RISK REGISTER IMPACT MITIGATION Covernance The charity lacks direction, strategy and forward planning. Board of Trustees fail to have the righi skills. knowledge and understanding of the govemance structures in place, preventing effective accountability and oversight of regulatory obligations which include the Care Quality Commission (CQC) and Charity Commission. Inadequate or inaccurate infOrn￿tIon is reported to Tn￿[ees. resulting in poor quality decision making. Negative PR and/or media coverage, Failure to achieve a satisfactory compliance rating following a CGC inspection Financial Finance and resources dependent upon a limited number of contrdcts. Poor contract delivery and service provision. Inaccurate financial reponing and ineffective budgetary Control. Failure to deliver on ￿ndraising ambitions due to lack of coherent fundraising strategy and loss of community ¢ommitm¢nl. Operational Lack of clear management structure. leading to uncertainty amongst staff of roles and duties. Failure lo adhere to Health and Safety regulations, policies and regulatory requirements. Poor securiry of staff. arising from lack of knowledge of procedures and policies. Action being taken without proper authority. caused by lack of inductionltraining. Failure to adhere to regulatory framework of CQC. Employment issues arisino from a failure to follow effective policies and procedures to regulate staff and volunteers, activities. Lack of managerial oversight and monitoring of work, conduct and perfonnance. Non-compliance by staff and volunteers with CQC requirements, H&S legislation and regulations. Poor disaster recovery and business continuity planning. leading to computer system failures or loss of data, the destruction of property, equipmenL records through fire. flood or similar damage. Failure to comply with GDPR requirements for Clients, staff and donors. Nationwide Pandemic. Cyber Security. Government leoislative and policy changes. Recruitment & Retention. Insurance Cover Inade uate. 10 13 14 16 17 19 Remuneration policy Salaries are reviewed on an annual b&sis and bench marked atsainst the National Joint Council (NJC) scales. There is no commitment to match the latest scale value, increases are only applied after consideration of financial viability. St Richard of Chichester Christian Care Association Ltd Report of the Trustees for th¢ year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE About Stonepillow. Who we are and What Ive do. Stonepillow: Preventing Homelessness, Restoring Lives Stonepillow is a tompassionate and community-driven charity based in West Susse& dedicated to supporting people who are homeles5 or at risk of homel¢ssness. Since its founding in 1989. Stonepillow has worked tirelessly to provide safe accommodation. essential services. and long-tenn pathways to independence. We offer a holistic range of support, including a range of proactive Prevention services, emergency day provision, recovery services. and supported housing. Our team works closely with individuals to address the root causes of homelessness-whether it's mental health, addiction, or financial hardshitrand empowers them to rebuild their lives with dignity and purpose. Through innovation. collaboration, and unwavering commitmenL Stonepillow continues to be a lifeline for those in crisis, helping them move from homelessness to hope. ntroduction Across England, homelessness is reaching critical levels. According to the Financial Times (17 May 2024), the number of households living in temporary accommodation more than doubled between ?020 and 2023-from 48,000 to I l? 000. The highest figure since records began. Rough sleeping has also surged. with an estimaied 4,677 people sleeping rough on a single night in Autumn ?024. increasing 200/0 since 2023 (Ministy of Housing, Communities and Local Government Rough Sleeping Snapshot in England: autumn ?024). These figures reflect a deepening crisis driven by the cost-of-living pressures, rising rents, and a chronic shortage of affordable housing. In this challenging landscape, Stonepillow continues to be a vital lifeline. On any given night, we can provide a safe place to sleep for up 10 124 people. Over the past year, we have supported more than 1.000 individuals-each with their own story, their own challenges, and their path to recovery. Our work spans open access day hub services, host¢l and longer tenn supported accommodation, outre¥h. and specialist services. all designed to meet the often complex and interwoven needs of those we serve. In 2025, th¢ Trustees of Stonepillow proudly launched our new organisational Strdtegy for 2025-2028 'Ambilions for the Future,, setting a clear and ambitious direction for the years ahead. This strategy reaffinns our unwavering commitment to preventing homelessness and restorino lives and provides a focused framework to guide our work across all services. At its heart are key objectives designed to strengthen early intervention. enhance trauma-infornied and psychologically inforn)ed care. expand access to sustainable housino and empower iT]dividuals through recovery and empowernient. Th¢ strategy also places a strong emphasis on collabordtion. innovation, and lived experience. ensuring that our services remain responsive, inclusive. and Impact￿1. As we move forward. this strategic vision will shape every &spect of our operations. partnerships, and advocacy, helping us deliver meaningfvl change for those most at risk. At the heart of our approach is a belief in individualised and collabordtive wrdp around support and care. We work closely with local and national partners to ensure that our clients can navigate the often-fragmented system of services with greater ease and dignity. Every journey is unique, and we are committed to walking alongside each person as they move towards independence and wellbeing. St Riehard of Chichester Christian Care Association Ltd Report of the Trustees for the year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE Our operations are guided by five Core pillars.- Prevent homelessness and rough sleepino through early intervention and planned transitions. Relieve immediate hardship by meeting basic needs and providing support in crisis to source ¢mergency accommodation. Recover health, wellbeing. and independence through tailored casework, accommodation and support. Resettle individuals into sustainable housing solutions. Restore lives by equipping people with the skills and confidenr£ to thrive independently and recoTJnect with their ommunities. In the face of rising need, Stonepillow remains steadfast in its mission: to offer hope, dignity. and a pathway forward for those experiencing homelessness. Strategic Influence As CEO. Hilary Bartle plays a pivotal role in shaping local and national responses to homelessness and systemic inequality. Through strategic leadership positions-Rn¢luding serving as the VCSE representative on the Changing Futures Executive Board, Chair of the Reducing Hann Steering Group for West Sussex. and activ¢ membership on the Mental Health Transfornation Board and Safer West Sussex Partnership Board-Hilary brings deep sector knowledge and frontline insight lo the heart of policy and system reforni. These roles amplify the voices of staff and those with lived experience. helping to dismantle barriers, influence service design, and drive improvements that lead to more effective, compassionate and life-changing support. Volunteers Volunteers are integral to Stonepillow. Their dedication, compassion, and generosity are woven into every aspect of our work. At the core of our volunteer culture is a deep commitment to equality-every individual, regardless of their role. is valued equally and treated with the same respect and appreciation. Over the past year, 120 volunteers have collectively contributed more than 22,000 hours of their time. Their irnpact is felt across our shops, hubs, and hostels, where they help create welcomin& supportive environments for customers, supporters and those we serve. Corporate volunteer teams have made a tangible differen¢e by transfonning our gardens and interior spaces, turning them into places of calm and dignity. Oth¢r5 hav¢ support¢d our fundraising efforts and food stores-braving the elements for bucket collections, assisting at events. collecttng food donations from local retailers, and lending a hand with maintenance projects. This year. we've also seen a growiT]g number of our clients choosing to give back. Some volunteer while still receiving support, others return after moving on from our services. The volunteers with lived experience of homelessness bring unique insight and empathy to their roles-cooking meals at our hubs and hostels. mentoring peers, supporting skill- building activities, and helping in our Restore shops. Several have also shared their personal stories to foster greater understanding and compassion within the wider communiry. Stonepillow simply could not do what it does without its volunteers. Their time, enew, and lived experience are not only invaluable, but they are also trdnsfornative. Page 8 St Riehard of Chiehester Christian Care Assoeigtion Ltd Report of the Trustees for the year ended 31st Mar¢b 2025 ACHIEVEMENTS AND PERFORMANCE Lived Experience At Stonepillow, we believe that those who have expertenced homelessness or housing insecurity firsthand are uniquely equipped io shape the services designed to support them. Their insights are not only powerful-they are esseniial io driving meaningful Our commitment to embedding lived experience is refle¢ied at every level of the organisation. We are proud to have two Irustees who are former clients with lived experience serving on our tK)ard. ensuring decision-making is infornied by real-world understanding. In October 2024, we created a dedicated role-community Inclusion CoordiDator-to strengthen this cijmmitmeni. Since then, a group ot individuals with lived experience has been estsblished io ensure their voices are heard, amplitied and Iheir feedback actively infomis service d¢livery. policy, and prnctice across Sionepillow and more widely across Sussex and the UK. A key focus this year has been the collection of life storie& told in the ¢lients' own words. Throughout 2025. we will be sharing these siories to foster ernpathy, deepen community underslandin& and reach those who may be facing similar challenges. Thes¢ narratives are a powerful reminder of the resilience of the human spirit-and of the Im￿rtanCe of listening to those who have walked the path. Belng Triuma and Psythologically Infornied At Stonepillow, we recognise that many of our clients have experienced complex trauma and face multiple disadvantsges. A trauma-informed approach is therefore essential lo our work. Over the past year. we have deepened our commitmenl to traumg4- inlomed and psychologically infomied practice across all Servi￿$. We have introduced private, low-stimulus rooms in each service to create safer, calmer environments. Enhancements ￿ Ihe safely and design of our hubs-aligned with trduma-informed principles-have led to a significani reduction in incidents by one third. Following a deiailed audit, we have developed a Sirdt¢gic plan to improve our buildings in line wilh new standards for supported accommodation and psychologically infomed environments. These changes retlect our btlief that restoring lives begins with safety, dignity. and trust-and thai the physical and emotional environment plays a vi￿1 role in recovery. Our People At the heart ot Stonepillow's impa¢t is a dedicated team of around 82 pem)anent staff, supported by a network of relief and agency colleagues. Their compassion, resilience. and unwavering commitmen¢ are the driving fow¢ behind everything w¢ do. Whether working on the frontline, behind the scenes, or in partnership with others. our staff consistently go above and beyond to support those t"acing homelessness and complex challenges. This year, we have seen extraordinary examples of teamwork. innovation. and care-otten in the face of inc￿a$1ng demand and complexity. We are proud to celebrate their achievemenls and deeply value the professionalism and empathy they bring lo their roles every day. Their work not only changes Itves-it restores hope. Over the past year, we have actively listened to our teams and taken meaningful ￿ep$ to support their wellbeing, foster collaboration, and reduce staff turnover. Key developmen¢5 include: Consultation on rota patterns in hostels lo beiier support work-life balance. A centrally led induction progrdmme. complete with a comprehensive guide and induction pacL alongside mandatory training lor all staff. Ongoing training in de-escalation. professional boundaries. trduma-informed Ca￿ risk assessmeni. and suicide awareness and prevention. Structured and prioritised supervision sessions: which have seen marked improvemcnts in quality and consislcn¢y. The launch ot an Effective Practice Group, bringing together $￿tr from atl levels to e(Fdesign service-wide improvements. This includes enhanced welfare Checks, incident reSFKinse proto¢ol& lone worktn8 policies and deviees: and a thorough review of our risk assessment proce&8es. These initiatives reflect our commitment to investing in our peopl4 ensuring they feel supporte& equipped, and empowered to deliver the highest standard ofcare. Page 9 St Richard of Chichester Christian Care Association Ltd Report of the Trustees for the year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE Our Adult Service Offer Day Hubs- Chiehester and Bognor Regis Our Day Hubs are vital access points for individuals who are rough sleeping. homeless. or living in temporary accommodation. They provide a safe and welcoming space where people can access hot meals, drinks. showers. laundry facilities. GP services, and referrdls to accommodation and specialist support. Regular services and groups include: Domestic abuse support Narcotics Anonymous and Alcoholics AnonyThous Change Grow Live (CGL) Confide Counselling Samaritans Hepatitis C Trust clinics Monthly visits from Haircuts for Homeless In Chichester, we've introduced art music and IT groups, offering creative and practital engagement opportunities. Our hubs also operate the Severe Weather Emergency Provision (SWEP) in parthership wilh Chichester and Arun District Councils. When temperature5 drop below zero for three consecutive nights. we provide emergency overnighi accommodation. In winter 2024125, SWEP was activated 47 times. supporting 81 individuals with warmth. food, and safety-often serving as a firsi step into wider support. Pathways Home Commissioned by Chichester District Council, our Pathways Home team supports households at risk of eviction due to rent arrears, mortgage difficulties. or debt-often linked io the costaof-living crisis. Over the past year, the leam helped 52 households, 30 were still being supported at the end of the year while 15 had maintained their tenancies or were rehoused into more suitable homes. Bognor Resource Hub Our kesource Hub offers a flexible space for small group activities focused on health, wellbein& and recovery. Services include: GP appoinknents IT access Confidential l.. I counselling offer In 2024125. we delivered- Art classes Domestic abuse support Education, training, and employment s¢ssions Support for non-English speakers We are also working with the Creating Future Opportunities (CFO) programme to support individuals Managed by the probation service. With oveT 2.000 visits last year, we are expanding the hub's reach by integrating it more closely with our community outreach team. Page 10 St Richard of Chichester Christian Care Association Ltd Report of the Trustees for the year ended 315t March 2025 ACHIEVEMENTS AND PERFORMANCE Rough Sleeper Initiative {RSI) Funded by the Department for Levelling Up. Housing and Communities, our RSI team provides person-centred support to individuals who are rough sleeping or at risk of homelessness due to complex needs. In the past year, the team supported 177 individuals across Chichester and helping them access housing. mental health and substance misuse services. and maintain existing tenancies. Accommodation for Ex-offenders (AFEO) Our AFEO team works closely with the Probation Service and private landlords to support prison leavers. Staff anend a weekly hub at HMP Ford. offering assessm¢nts, housing plans. and support with mental health. subsrance use, budgeting, and employnent. In 2024125, we supported 180 indlviduals: 58 secured tenancies 32 accessed temporary accommodation 13 reconnected with friends or family This work is critical in reducing both rough sleeping and reoffending. Integrated Health Team The number of clients with co-occurring mental health and substance misuse issues has grown from 39 to 146 over the past four years. Our Integrated Health Team provides tailored support for this group. helping them to engage with appropriate services. We also have a Hospital Liaison OITicer, recognising thai being discharged from hospital into homelessness is a high-risk event. This role ensures smoother transitions and better outcomes for vulnerable individuals. Accommodation Services 24-Hour Hostels - Chiehester and Bognor Regis Our two hostels offer 27 bed5 and provide a safe, stable enviromnent for individuals with complex needs, including substance use, mental health challenges, and offending histories. In the past year, 75 individuals accessed this accommodation, each supported by a dedicated keyworker to build stability and plan for the future. Supported Aeeommodation In 2024n5 OUT SUPPOrted accommodation service, where clients can remain a tenant for up to two years. provided 84 Clients with wraparound support. Hieks, House offers l ? self-contained studios. It Support￿ 21 clients with multiple and complex needs. We also expanded our number of move-on properties from 10 to I I, to respond to demand/need in Bognor Regis, now accommodatints 48 clients across Chichester. Bognor Regis. and Barnham. These properties range from single self-contained flats to 9-bed shared houses. In 2024125 we supported 73 clients across these sites. Page I St Richard of Chichester Christian Care Assoei2tion Ltd Report of the Trustees for Ihe year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE We also have a specialist women's therapeutic project for survivors of dornestic abuse who have multiple and compound needs. In 2024-25. of the I I clients supported. one client successfully transitioned into an independent tenancy and two moved into supported housing which provided more independence. assisting their transition to an independent lenancy. Clients who live in all our supported accommodation receive help with." Tenancy and licen¢¢ managemenl Budgeting and financial planning Employment, training, and volunteering Community engagement Recovery Service Our Recovery Service in Bognor Regis is the only CQC-regislered, abstinence based ressdential programme in Wesi Sussex. With l? beds, it supports individuals in recovery from substance misuse through struCtu￿d group worL volunieering, education. and creative activities. in¢luding a popular art room creaied by a fornier clienL This programme offers support for a period of 6 10 12 months. We also operate three move-on houses. offering continued support as clients progress ioward independence. Clients Can be ac¢ommodated and supported here for up 10 two years. In ?0?4D5: 16 ¢lients moved on and sustained positive housing and abstinence ouwomes during the year. Stonepillow's Young Persons Service offer National data shows thal one in four people experiencing homelessness has spent time in care. At Sionepillow. we are committed to Changing this trajeclory by providing holistic, trauma-infonned support for young people aged 16-?5. Our approach is rooted in personalised assessment. wraparound care. and strong partnerships with services such as Child and Adolescent Mental Healih Services ICAMHS). Change Grow Live (CGL). and other key providers. We operate two supported accommodation services in Chichester foT older looked-after Children and carc leavers aged l @17, commissioned by West Sussex County Council {WSCC). One service supports young people with high needs, while the other is tailored for those requiring moderate support. We a￿ proud that over 74 % of the young people we supported in 2024125 engaged in education, training. or employment (ETE}. For those not CU￿entlY in ETE. we provided person-centred support to help them identify meaningful goals and take steps toward positive outcomes. Among those able to worl 65 % are now in paid employmenL a iestament to their resilience and the lailored support they received. In Littlehampton, we run a dedicated service for unaccompanied asylum-seeking children (UASC) aged 18-?5, also on behalf of WSCC. This facility can accommodate up to five individuals. Over the p&8t year. five UASC clients successfully transitioned into secure accommodation. Our ieam supports them in settling into the community. accessing education, and developing essential life skills such as budgeting and ienancy sustainmeni. We maintain a close working relationship with the WSCC Care Leavers Advisory Board (CLAB), co4elivering training and evetits that ensure young people's voices are heard and valueik-an ongoing priority for both Stonepillow and CLAB. In 2024, we launched TempFest. a celebration bringing togeiher all ihree of our young people's 5ervi¢es. The event fostered onnection and community through games. barbecues. and shared experiences, helping young people and staff build stronger relationships. Stonepillow's commitment to young people is also ￿flected * a strategic level. Our CEO, Hilary Bartle, sits on the Children First Board for West Sussex and the Pan-sussex Children and Young People's Board of the Integrated Care Board IICBI. ensuring that the voices and needs of vulnerable young people are represented in rcoional decision-making. St Richard of Chithester Christian Care AssociatÈDn Lid Report of tbe Trustees for the year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE Dats and InformAtio Stonepillow supports around 1.000 individuals annually through a rdnge of services iailored io ihose most at risk-from rough sleepers and people in temporary accommodation io those facing the loss of their home. Many clients engage with multiple services throughoui the year. ensuring they receive the wraparound support needed to progress toward independent or supported living. Project/serv¢ce provided for our communi Clients supported by our ehari Stone illow Community Outreach clients RSI&DD FY 2021-2 FY 2022-2 FY 202&24 FY 2024-2 Prima focus of sup 954 1113 1094 1072 Homelessness. reventions and interveniion Helping those in the local communily, IRSI. AtEO. DD. Housin First) Rou h Slee ers Offenders without accommodation support upon release to find a tenancy and reduce re- offendin l-he revolvin 325 301 39? 295 376 ??5 346 177 Accommodation for Ex- Offenders IAfEO} Housin First Integrated Homelessness & Mental Health IIHMH) clients Substsnce Misuse & Well bein IHMH Lead 30 158 21 180 13 19 clients 39 135 Integraied Homelessness & Menthl H¢￿th, includin substance us¢ and com ound needs Addiiional support for clients with substsnce misube and mental health issues Mcn(al healih on¢-10-one su ort For clients who experience three or more.. homelessnes4 oiTendin& substance misuse. domeslic abuse, and mental ill health. One enerdl s ecialisL one domeslic abuse s ecialisl Clienis wilh ARBI (alcohol related brain injury) and Hospital b&%ed work io reduc¢ re-occurring hos ithl sts s for individuals wilh subslanc¢ use First poini of conthcl for rough bleepers and others in crilical housing need. Self or other slakeholder-refml for supporL provision of hygiene facilities and providing food and sessions io improv¢ health and welbeing outcomes for all our Llients Pathways Home io prevent loss of home and rcseitlemeni and provision of Supported Accommodation 32 62 80 71 20 14 Chan in Futures 10 30 24 wscc s ecialist Worke 25 35 20 58 Hubs {da service) clients 776 848 788 725 Supported Accommodation clients Pathways Home Floating ort 125 142 152 125 47 61 52 For all clients at risk of losin their homes Provision of a¢¢otnmod&ion with support to enable ¢lients to move on io private accommodation Provision of self-¢ontained units and su Abstinent foeus¢d aceommodation and su Short-iemi a￿0Mmod￿10n with suppo¢ s(affed ?4n Accommodation for 16-17 years old with suppori stsffcd 24n and for una¢cotnpanied asylum-s¢eK'ing children aged who are now 18- 2) ears old orted Accommodati Flicks House Recovery Servi¢e 63 20 47 68 32 73 21 17 46 ori 47 ort Hostels 81 70 88 75 Young People's Service (Yps) 12 34 28 29 Pag¢ 13 St Rithard of Chicbester Christtxn Care As50ciatioD Ltd Report of the Trustees for the y¢ar ended 31st March 2025 ACHIEVEMENTS AND PERFoRmA￿'CE Stonepillow's clietkc detnographics refl¢¢l nailon￿ trend& with a high prowrtion of our clients being men aged 24 10 6￿n1rrOrirtg ihe national piciure where men make up the majority of visible homelessness and rough slecping. Women, while less represenied in official ¢ounr& are significantly more likely to exrKrience hid24 376 2024-25 i67 Total number of positive move o¢)s Moved in acwnmoda(ion loff-sir¢¢¢ to priv¥ie Tentlrelurned homel. our inkrveniion compl¢i¢. T¢tain¢d ienancy, ¢n8agin8 with ¢x*mal appropriate support. mov¢d orllloakd Ewa Icli¢ni's decisionl Taken into cusiody. mova oul ol'are relin4uisIKd supportl abandoned eornmLNl8tion. passed away TO1￿ number orn¢￿Tal move on$ 264 376 123 Total number of n¢8atiYe move ons 68 62 91 Evided due io incurring si8nific4ni debt on rent due or breaches ol'behaviour ¢xpxiaiion& Teiumed (o sle¢pin8 rough. disengaged from support Movt from Stonepillow #¢¢ommodatioll ser¥&¢ Sionepillow's accornm(xlation $ervi¢¢s provide cli¢nts with a ￿re. iemrmry home and dedicated key worker sI￿POrt io help them pr¢paT¢ for independent livin8. While move-ons io temporary actLMnmothion rose from 49 10 63, this hi8hli8hts the l#k of &ffordabl¢ private and social housin8 availability. Stont 2022-2023 120 illow *cfommodgttd tlitnts- move ODS 2021-2022 2023-24 2024-25 124 Number ofaceoTnmodation units in Stonepillow supp￿¢d accommodaiion. Rccovery. Yow18 P¢rsons Service. Hosi¢ls units. Tenancies can las¢ up 10 2yts in SP ac¢omThodation or even lon8¢r If no move ono Llons ar¢ available ro meet clieni needs Clients moved on from SP aL¢omtnodalioii inio prIV￿e rents] ac¢omrnL4Jaiion or own¢i- o¢¢upied ￿comm￿lation Private iental or (*cupied 13 12 10 Social landlords 22 20 Clients moved on frorn SP accommithtion Into Soci￿ landlord *nancies Temporary accommodation 49 47 63 Moved on 10 aliernaiive tejllporary accommodation ¢ither with2n Sionepillow or e¥ternal provision Friend5 or tamil Reiurned hom¢ 20 Sts with friend5 or family Reiumed hojne (improved relations) Pa8e 15 St Richard of Chichester Cknristian Care A&soeiatitsn Ltd Report of tFte Truste for the year ended 31st March 2025 ACHIEVEMENTS AND PERFORMANCE Fundraising and Ine(bme GtDerJtitsA 2024n5 In 20241?5. Sionepillow rdised a total of £672.611. a trstament io the generosity of our svprx)rters and the resilience of our fundraising eflorts during a year of transition and renewal. Despite changes in key fundraising personnel. we mainlained strong momentum-driven by the dedication of our team and ihe strength of our communiiy relationships. This year saw a renewed focus on community engagemenc with a series of events that noi only raised vital funds but also fostered solidarity with those fa¢ing homel¢ssness. Highlights included the Sionepillow Fashion Show. Big Sleep Out. and our poignant Christmas campaigrL Invisible Siruggles Requtre Visible Stsppori-each ex¢eedin8 expeclation. Thc Annual Sionepillow I".ooiball Tournameni. hosted al Arun Sports Areni Welcom￿ 26 t¢ams and showcased the power of community Spirii in action. We were proud to collaborate with local organisations and individual$ who broughi creativity and comp&ssion to th¢ir fundraisÈng efforts. Notabl¢ contributions included.. Th¢ De1￿"er Trust's Southdomm Soloist concert Andrew Cameron's 1:300,OUO photo do¢umentary. exhibi*d at Chiches*r Cathedral following the Big sle￿ Out Student-led slttp outs at Oak'wood and Seaford Colleges Our partnership with Newpark Cinema fLY Screen on the GreeN which addtyj a new dimension io our outreach and awareness We are ¢spttially gr8¢eful to our ¢orpordte parther& including Bmtt Homes. Knights BrowTk Construction. Martin Sewell Builders. Headload, and SMR Solicitors. whos¢ support has been instnLm¢nlal. Over the past year, we've b¢en fortunaie to receive support from a wide rdnge of or8anisaLions and individua15. These include The Roiary, Wesi WiÈtering Beach Esiale. The Witthill Theatr< Chi¢h¢ster Gal< Chichester Prid¢, Chichest¢r Cathedr81. Bonilo L(Jun8¢ Bognor Regis. Arun Sports Arena. The Regis School. Thyme and Chillies RestauranL Chichester Festival Theatre, St. Paul's Church, the YAP Femleigh Art Exhibition, Ford priso￿ and Apollo Fire. To8eth¢r. they've h¢lped us host a variety of fundraising ¢v¢nts in support of our cause. Individual donations remained a ¢ornerslgne of our incom¢. ¢ontributin8 over £130.1)00. while legacies provided £33.939, allowing US Lo cary forward the passion of our supporters to prev¢ni homelessness and reslorc lives. Additional in¢4)me from ¢orporg1¢ and chur¢h donations. Gift Ai(L and membership ¢ontributions also played a vithl role. We have successfully secur¢d over £425.0(Ki from grants for both restricted and unrestricied fimding includin8 irusts, foundatiorffj and local authorities. Many of these filljders hav¢ supwrted our work for several year4 and their c(Jntinued get￿OSitY suslains our essential services. Notable funders su¢h as The H¢nry Smith Foundation. The Naiional Loiw, and Homes England supported key s¢rvi¢es including Housing Firsl wom¢n's projecty and supported ac¢ommodalion. This year also marked a turnin8 POTnt in our strategic approach to fundraisin& With expert guidance from Atmly Taylor-whyte of The Inspiration BU￿a￿ we undertook a comprehensive review of ow fundraising model. a resulL we have restnadured and sirengthened our approa¢h, and in ?0?5126 we will fornwlly launch our updated fimdraising sirdlegy, designed to align with and support the priorilies of our new organisational strai¢gy. Our COTEimunications and engagemeni effoTts have cOntinu￿j io grow. ¢n#bling us lo re4¢h wider a￿llen¢¢S and strengthcn our connection with supporters. We've made significant progress in sharing our impacL ond activities with both exisiing and new audiences. Our Linkedln following increased by 260/04 from 1.137 10 1,143. Facebook saw an 8% growt14 rising from 4,043 to 4,369 lollow¢rs, while Instagram grew by 180/4 from 1,632 to 1.937 followers. One of our most successful social media posts this year our win*r campaign Yideo. whi¢h garncred nearly 60.000 views and played 2 key role in raising £78,000 in donalions. Supporter email communicatio￿8 achieved an impressive average op¢n rntc of 42.60/w-w¢ll above the non-profit sector averdge of 25.W/.. We also increa5¢d our volunieer ¢ommunication4 sending 9 emails compared to 5 the previow y¢4r. Internally, our bi-weekly staff newsletter maintsined a strong average open rdie of 55.6 Page 16 St Richard of Chi¢hes¢er Christian C•re ASSOCiation Ltd Report of the Trustees for the year ended 31st Mareb 2025 ACHIEVEMENTS AND PERFORMANCE Restore- Soeial Enterpri8e Restore continues to play a vital rol¢ in delivering Sionepillow's mission. It S￿¢S as a dynamic social enterprise that: Provides supponed volunteerin& upskillin& and employmeni opportunities for our clienrs. Generates unrestricted income to help furÈd our core setwices. Acts as a bridge io the wider community, fosiering ¢ngagemeni and support. Supports clients rransiiioning into independeni living. Growth and Impact Resiore has seen consistent growth year on year. With the opening of the new R￿Ore Chichester shop and ihe separation of donation processing from r¢lail OF¢raiions. we have srT¢amlined our systems, Improved ihe donor exFtri¢nK and increased Gift Aid eontribulions. These changes have significantly iMJ)sted income gener￿10 Social Enterpri5e- Sales & Crisis Fund Income 800.wu ?00.(uJ .(Kk) iou.0 200.000 I￿.000 L8-19 19-2Q 2&21 ?1.22 22-23 23-24 24.25 The enterprise operates throu￿ a dedicated team of paid sthff and volunieers. Volunieers inl¢gral io our OWdtion￿Welc0mlng donations. mana8in8 collection& and delivering sold items using our two vans. In 2024-?5. voluni¢¢rs ￿￿trIbU1¢d over ?0.000 hours io Restore. Many of these individuals come from diY¢rs¢ ba¢k8rounds. including those referred by ihe local Community. those seekin8 &sylum who are unable to cngagc in paid work although highly skilled, Stonepillow Clients. Job Centre. community payback s¢litm¢s, and Ford Open Prison. Restor¢ off¢rs thetn a valuable opportunity io build confidenK gain work exFri¢nc¢. and reconn¢ct witl) tlie community. Supporting Indeptnden¢e and Crisis Rtsponst Restore plays a crucial role in fumishing Stonepillow'$ supported accoMmod￿10n and helping clients establish independent homes. We also deliver crisis furniture packages on behalf of Arun. Chichesler. and Worthirtg DistricVBorou8h Councils. These packages are provided io individuals and familie5 in urgertt need as assessed by local authoritiw helping them to r¢cov¢r from uisis and maintain Stable housing. Financial Performance 202￿25 Shop & Online S￿¢s. £5?5.?16 (up from £485.356 in 202>24> Crisis Grdnt Income: £145.417 (up from £95.i03 in ?0?3-24) Environmentsl Impaet Restore contribut¢s significantly to environmental sustainability by recycling and r¢using donated 8￿xIS. In 20?4-25. we diverted approximately 400 tonnes of items from landfill. a]igning with our commitsnent lo environmental restK)nsibility and the core purpose of Restore: to in¢re&8e Stonepillow s unrestricted incDm¢ whil¢ 541PWrting pthple and the planei. Page 17 St Richard of Chichester Christian Care Assotiation Ltd Report of the Trustees for the year ended 31st March 2025 FUTURE PLANS Our Mission Statement Will empower people at risk of and experiencing homelessness to restore their lives and achieve sustainable independence. Our vision We will prevent all fornis of homelessness. In es5enee Stonepillow Prevent Homelessness and Restore Lives Our Core Calues As an organisalion. we are committed to: Being elient focused - putting clients at the heart of what we do and engaging them to actively participate at all levels of the charity. Working collaboratively working with clients, local communities, stakeholders and partners to reduce homelessness and end rough sleeping. Valuing diversity- in our clients, stsff. volunteers, trustees and communities. Innovation aDd qu91ity - delivering high-quality services which evidence value for money and positive outcomes of clienls. Being professional, respecrful aDd kind when delivering services io our clients, when working with our ¢ommunilies and in our behaviour iowards each other. We've identified five strategic objecttves that will guide our work over the next three years: Prevent Homelessness W¢ aim to intervenc earlier, working with partn￿S to identify those at risk and provide timely. tailored support. This includes expanding outffach. education. and tenancy sustainment services. Provide Safe and Supportive Accommodalion We will continue to offer a range of accommodation options-from hostels to supported housing-ensuring they are trduma-infonnepu'.ce . Recovery Dèprt¢iatlOrn * Dilaptdailon Ti'airyi*c, Fund Raisilc. PR % %1ai Kerinc Trusts and Grants support We gratefvlly acknowledge financial support received either in the year to 31 March 2025, or before or after the year but relating to our work for that year, from the following trusts, and foundations: Trust or Business Amounl Henry Smith Charity Trust The Sommer Charitable Trust The Henry Smith Foundation - Bognor Hub The National Lottery- Women's project The National Lottery- Volunteer Coordinator Hyde Charilable Trust The Boltini Trust The Lennox Trust Company Ltd Chichester City Council The Patricia Routledge Foundation Voluntary Action Arun and Chichester- Sussex Resilience Centrepoint- More Than A Roof The Friarsgate Trust St James's Place Charitable Foundation The Arthur Willliams Charitable Trust The David Fogwill Charitable Trust Grants under £ 1,000 Total £100,460 £ioo.000 £29.800 £19,495 £11.772 £io.000 £10,000 £5,000 £5,000 £4,944 £3.600 £3,000 £?,000 £1.500 £4,054 £336,561 Pa(re ? I St Riehard ol Chichester Christian Care Association Ltd Report of the Trustees for the year ended 31st March 2025 ST ATEMENT OF TRUSTEES RESPONSIBILITIES The trustees (who are also the directors of St Richard of Chichester Christian Care Association for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year which give a tnle and fair view of the state of affairs of the charitable cotnpany and of the income and expenditur¢ of the charitable company for that period. In preparing those financial statements. the trustees are required to select suitable accounting policies and then apply them consistently. observe the methods and principles in the Registered Social Housing Providers SORP; make judgements and estimates that are reasonable and prudent. prepare the financial statemenis on the going concern basis unless it is inappropriate to presume that ihe charitable company will continue in busin¢ss. The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other t￿egular1ties. DISCLOSURE TO AUDITORS Each of the trustees has CODfirnied that there is no inforniation of which they are aware which is Televant to the audit, but of which the auditor is unaware. They have further confinned that they have taken appropriate steps to identify such relevant inforniation and to establish that the auditors are aware of such inforniation. AUDITORS Lewis Brownlee (Chichester) Limited -are the appointed auditors to the company during the year. A resolution proposing that they be reappointed will be put to the Annual General Meeting. This report has been prepared in accordance with the provisions relating to small companies within Part 15 of the Companies Act 2006. Approved by the Trustees and signed on their behalf by: Olivia Pinkney CBE QPM DL- Chair of Stonepillow Trustees Date.. Report of the Independent Auditors to the Members of St Richard of Chichester Cbristixn Care Assoeiation Ltd Opinion We have audited the financial Statemen￿ of Si Richard of Chiche51¢r Christian Care Association for the year ended 31 st March ?0?5 on pages ?5 to 36. The financi￿ reponing framework that has been applied in their preparation is applicable law and Uniied Kingdom Accounting Standards (Unitrd Kingdom Gene￿I]Y Accepied Accounting Prdctice). In our opinion the financial statements: give a irue and fair view of the state of the charittble company's atTairs &% at 3 Isi March ?0?5 and of its incoming resources and application of resou￿¢$. including its income and expenditure. for the year ihtn ended. hav¢ been properly prepared in accordance with United Kinodom Generally Aecepted Accounting Practice. and have be¢n prepared in accordance with the requirements olihe Companies Act ?006 and ihe Accounting Direction ror private registered providers olsocta] housing in England ?019. Basis for opinion We conducted our audit in accordance with Intemalional Standards on Auditing {UK) (ISAS {UK)) and applicable lai¥. Our responsibilities under those standards are further described in the Auditors responsibiliiies for the audi( of the financi statements section of our report. We are independent of the charitable company in accordance with the ethical requirements thai are relevant io our audit of ihe financial statements in the UK. including the FRC'S Ethical Siandard. and we have fullilled our oiher ethical resw)nsibililies in accordance with these requirements. We believe the audii evidence we h