2025-03-31-accounts - Age Concern Flackwell Heath And Loudwater

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THE NANCIE ROSS CENTRE

41st ANNUAL GENERAL MEETING

held on Tuesday 21 October 2025

Present :

Committee: Isobel Middleton (Chairman), Carol Francis (Treasurer), Nicola Baldwin, Annette Gray, Paul Isaac, Sue Lawes, Richard Mozley and Marian Bartley (Minutes Secretary)

Staff: Lorretta Keating, Penny Hammond, Edwina Harris, Alison Jeffs and Anna Kawaskowska.

Guests: David Baldwin, Ross Hailstone (Cookham Bridge Rotary), Mercia Hailstone (BE & Cookham Inner Wheel), Nigel Peach and Cllr Larisa Townsend.

Total: 18 (17 in 2024)

The Chairman (Isobel Middleton) welcomed everyone to the 41[st] AGM and thanked them for attending.
Apologies had been received from Julia Burley (Auditor), Rev James Dwyer, Martin Gallagher (Clare Foundation), Pat Grigg (volunteer), Frank Hynes (FHCC), Diane Oakley (staff), Alison Peach (Vice Chairman), Jacky Retallack-Hall, April Summers and Christine Thomas (FHCC).
Minutes of the last AGM Copies had previously been circulated and there were no comments.

Proposed by Paul Isaac and seconded by Nicola Baldwin, the minutes were adopted by the meeting and signed by the Chairman.

4. Maters Arising

There were none.

5. Chairman’s Report

“I want to begin with some words about Nancie, the founder of this Day Centre which now bears her name, and who sadly died on 14 June this year. Without Nancie this Day Centre would not exist, and over the last 41 years many local elderly residents and their families have benefited greatly from it. She continued to be involved as a trustee until it became too much for her, but her daughter Nicola carries on her mother’s legacy as a trustee. Somehow Nancie persuaded me to be vice chairman and soon after I became chairman, so her advice and support were invaluable. So this board of trustees will continue to carry on Nancie’s work, aided by a good team of staff and volunteers.

Following on from that, a huge thank you goes to Lorretta, our manager, and the team of staff for continuing to do a sterling job, and indeed the volunteers, without whom we could not function.

In the past year, up until the end of March 2025, we held 2 functions, one to celebrate the 90th birthdays of both Ken and Nancie Ross on the 1st June, attended by friends, former and present staff and trustees.

We were able to take clients on 2 river trips in May and June.

The official launch of the new minibus took place on May 8th and was attended by 30/40

guests. There were some initial problems with the bus, the side step was too high, and the battery went flat very quickly. Paul Isaac kindly liaised with the manufacturer to sort these problems out.

On September 21st 2024 we held a function to celebrate 40 years of the Day Centre, which was well attended. It was sad to learn that the Duchess of Kent died recently, as she very graciously performed the official opening ceremony of the centre all those years ago.

We were very sad to lose our long time carer Audrey Marren, when she retired in June, but wished her well for the future. We have not lost complete contact as she has happily been able to attend some functions.

Marian continues to do a sterling job applying to all sorts of companies and institutions for funding, and has been successful in many cases, e.g. Rothschild Foundation, Bekonscot, John Lewis, the Co-Op to name a few.

We were delighted to welcome Carol Francis as our new Treasurer, she has been working with Richard introducing some new ways of working. Our grateful thanks go to Richard for all his hard work as treasurer for many years, and it’s good that he has remained as a trustee. My grateful thanks, as always, goes to all my fellow trustees, who support me and share the load. This especially goes to Marian for all her amazing work as secretary, and to Alison who had to shoulder the load for a while. Unfortunately, she cannot be here as she has finally had an operation which had been previously cancelled several times, so best wishes for a speedy recovery go to her (via Nigel).

Altogether it has been an interesting year, with various ups and downs, numbers fluctuating as is normal, but ultimately it has been a good year.”

Carol Francis proposed the adoption of the report, which was seconded by Edwina Harris.

6. Update on Day Opportunites Commissioning

Marian explained that she had asked Lorretta Keating, Day Centre Manager, to write a report which Marian read out:

“We became a provider for Day Opportunities in 2023. We started working with them after we lost our funding from Bucks Council in the hope that they would direct clients to us to ensure we had the necessary numbers attending the centre to continue delivery of the service. However, the reality is, we have not had many clients come to us through Day Opportunities. Currently, we have two clients each attending one day, which is paid for by Day Opportunities.”

7. Treasurer’s Report

Copies of the financial report had previously been distributed for reading. Richard, as outgoing Treasurer, reported that it had been a good year with an increase of £4,000 in the bank. There had been no great expenditure as the purchase of the minibus was included in the previous year’s accounts. Richard reported that income had increased by £15,000 due to more clients attending and the increase of the daily fee in April.

At the beginning of the year, the number of clients averaged 9.5 but by the end of the quarter, the average attendance was 12 per day. Some days, we even received 15 or 16 clients so next year, the figures should look promising.

Richard asked if there were any questions and Cllr Larisa Townsend asked where the extra clients had come from. Lorretta informed the meeting that it was largely by word of mouth together with the presence of the new minibus which advertised the Day Centre. Nicola added that social media helped too.

A round of applause for Richard followed.

Paul Isaac proposed the adoption of the accounts which were seconded by Lorretta Keating.

8. Adopton of Independent Examiner of Accounts

Isobel informed the meeting that Julia Burley had again audited the accounts and thanks were conveyed to her. Richard would ask Julia (his neighbour) in the next few months whether she would be willing to audit the accounts next year. RM

Electon of Ofcers and Commitee

Chairman - The current Chairman, Isobel Middleton , explained that any volunteer for this position would need to be on the Committee for at least a year in order to become familiar with the workings of the Committee and hoped that she could stand down next year (after 10+ years as Chairman!). She asked if anyone knew anyone who could take on this role, to let her know.

Vice Chairman - Alison Peach (absent) had previously agreed to continue as Vice Chairman on the understanding that she would not be automatically elected as Chairman in the future. However, Alison may be required to step in while Isobel was recovering from major surgery in the next few months.

Treasurer – Carol Francis (co-opted in December 2024) confirmed that she was willing to continue to be Treasurer.

Commitee Secretary – Marian Bartley confirmed that she was happy to continue as Committee Secretary.

Other Commitee Members: Nicola Baldwin, Annette Gray, Paul Isaac, Richard Mozley and Sue Lawes (co-opted onto the Committee in September 2025.

These 9 were proposed en bloc by Lorretta Keating and seconded by Nigel Peach. It was added that the Committee could co-opt new volunteers at any time.

10. Any Other Business

There was none.

The Chairman formally closed the meeting at 7.20 pm and thanked everyone for attending. Nicola conveyed the Committee’s grateful thanks to Isobel for all her hard work and commitment to the Nancie Ross Centre.

Thank-you gifts were presented to Julia Burley, Lorretta Keating and Richard Mozley.

Refreshments were enjoyed after the meeting.

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